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this.extraHeaders)if(t.test(e))return!0}return!1}setHeader(e,t){this.headers[Object(a.headerize)(e)]=t instanceof Array?t:[t]}setViaHeader(e,t){this.options.hackViaTcp&&(t="TCP");let n="SIP/2.0/"+t;n+=" "+this.options.viaHost+";branch="+e,this.options.forceRport&&(n+=";rport"),this.setHeader("via",n),this.branch=e}toString(){let e="";e+=this.method+" "+this.ruri.toRaw()+" SIP/2.0\r\n";for(const t in this.headers)if(this.headers[t])for(const n of this.headers[t])e+=t+": "+n+"\r\n";for(const t of this.extraHeaders)e+=t.trim()+"\r\n";return e+="Supported: "+this.options.optionTags.join(", ")+"\r\n",e+="User-Agent: "+this.options.userAgentString+"\r\n",this.body?"string"==typeof this.body?(e+="Content-Length: "+Object(a.utf8Length)(this.body)+"\r\n\r\n",e+=this.body):this.body.body&&this.body.contentType?(e+="Content-Type: "+this.body.contentType+"\r\n",e+="Content-Length: "+Object(a.utf8Length)(this.body.body)+"\r\n\r\n",e+=this.body.body):e+="Content-Length: 0\r\n\r\n":e+="Content-Length: 0\r\n\r\n",e}}},function(e,t,n){"use strict";n.r(t),n.d(t,"DigestAuthentication",(function(){return r}));var i=n(36),a=n(32);function o(e){return i.Md5.hashStr(e)}class r{constructor(e,t,n,i){this.logger=e.getLogger("sipjs.digestauthentication"),this.username=n,this.password=i,this.ha1=t,this.nc=0,this.ncHex="00000000"}authenticate(e,t,n){if(this.algorithm=t.algorithm,this.realm=t.realm,this.nonce=t.nonce,this.opaque=t.opaque,this.stale=t.stale,this.algorithm){if("MD5"!==this.algorithm)return this.logger.warn("challenge with Digest algorithm different than 'MD5', authentication aborted"),!1}else this.algorithm="MD5";if(!this.realm)return this.logger.warn("challenge without Digest realm, authentication aborted"),!1;if(!this.nonce)return this.logger.warn("challenge without Digest nonce, authentication aborted"),!1;if(t.qop)if(t.qop.indexOf("auth")>-1)this.qop="auth";else{if(!(t.qop.indexOf("auth-int")>-1))return this.logger.warn("challenge without Digest qop different than 'auth' or 'auth-int', authentication aborted"),!1;this.qop="auth-int"}else this.qop=void 0;return this.method=e.method,this.uri=e.ruri,this.cnonce=Object(a.createRandomToken)(12),this.nc+=1,this.updateNcHex(),4294967296===this.nc&&(this.nc=1,this.ncHex="00000001"),this.calculateResponse(n),!0}toString(){const e=[];if(!this.response)throw new Error("response field does not exist, cannot generate Authorization header");return e.push("algorithm="+this.algorithm),e.push('username="'+this.username+'"'),e.push('realm="'+this.realm+'"'),e.push('nonce="'+this.nonce+'"'),e.push('uri="'+this.uri+'"'),e.push('response="'+this.response+'"'),this.opaque&&e.push('opaque="'+this.opaque+'"'),this.qop&&(e.push("qop="+this.qop),e.push('cnonce="'+this.cnonce+'"'),e.push("nc="+this.ncHex)),"Digest "+e.join(", ")}updateNcHex(){const e=Number(this.nc).toString(16);this.ncHex="00000000".substr(0,8-e.length)+e}calculateResponse(e){let t,n;t=this.ha1,""!==t&&void 0!==t||(t=o(this.username+":"+this.realm+":"+this.password)),"auth"===this.qop?(n=o(this.method+":"+this.uri),this.response=o(t+":"+this.nonce+":"+this.ncHex+":"+this.cnonce+":auth:"+n)):"auth-int"===this.qop?(n=o(this.method+":"+this.uri+":"+o(e||"")),this.response=o(t+":"+this.nonce+":"+this.ncHex+":"+this.cnonce+":auth-int:"+n)):void 0===this.qop&&(n=o(this.method+":"+this.uri),this.response=o(t+":"+this.nonce+":"+n))}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Md5",(function(){return i}));class i{constructor(){this._dataLength=0,this._bufferLength=0,this._state=new Int32Array(4),this._buffer=new ArrayBuffer(68),this._buffer8=new Uint8Array(this._buffer,0,68),this._buffer32=new Uint32Array(this._buffer,0,17),this.start()}static hashStr(e,t=!1){return this.onePassHasher.start().appendStr(e).end(t)}static hashAsciiStr(e,t=!1){return this.onePassHasher.start().appendAsciiStr(e).end(t)}static _hex(e){const t=i.hexChars,n=i.hexOut;let a,o,r,s;for(s=0;s<4;s+=1)for(o=8*s,a=e[s],r=0;r<8;r+=2)n[o+1+r]=t.charAt(15&a),a>>>=4,n[o+0+r]=t.charAt(15&a),a>>>=4;return n.join("")}static _md5cycle(e,t){let n=e[0],i=e[1],a=e[2],o=e[3];n+=(i&a|~i&o)+t[0]-680876936|0,n=(n<<7|n>>>25)+i|0,o+=(n&i|~n&a)+t[1]-389564586|0,o=(o<<12|o>>>20)+n|0,a+=(o&n|~o&i)+t[2]+606105819|0,a=(a<<17|a>>>15)+o|0,i+=(a&o|~a&n)+t[3]-1044525330|0,i=(i<<22|i>>>10)+a|0,n+=(i&a|~i&o)+t[4]-176418897|0,n=(n<<7|n>>>25)+i|0,o+=(n&i|~n&a)+t[5]+1200080426|0,o=(o<<12|o>>>20)+n|0,a+=(o&n|~o&i)+t[6]-1473231341|0,a=(a<<17|a>>>15)+o|0,i+=(a&o|~a&n)+t[7]-45705983|0,i=(i<<22|i>>>10)+a|0,n+=(i&a|~i&o)+t[8]+1770035416|0,n=(n<<7|n>>>25)+i|0,o+=(n&i|~n&a)+t[9]-1958414417|0,o=(o<<12|o>>>20)+n|0,a+=(o&n|~o&i)+t[10]-42063|0,a=(a<<17|a>>>15)+o|0,i+=(a&o|~a&n)+t[11]-1990404162|0,i=(i<<22|i>>>10)+a|0,n+=(i&a|~i&o)+t[12]+1804603682|0,n=(n<<7|n>>>25)+i|0,o+=(n&i|~n&a)+t[13]-40341101|0,o=(o<<12|o>>>20)+n|0,a+=(o&n|~o&i)+t[14]-1502002290|0,a=(a<<17|a>>>15)+o|0,i+=(a&o|~a&n)+t[15]+1236535329|0,i=(i<<22|i>>>10)+a|0,n+=(i&o|a&~o)+t[1]-165796510|0,n=(n<<5|n>>>27)+i|0,o+=(n&a|i&~a)+t[6]-1069501632|0,o=(o<<9|o>>>23)+n|0,a+=(o&i|n&~i)+t[11]+643717713|0,a=(a<<14|a>>>18)+o|0,i+=(a&n|o&~n)+t[0]-373897302|0,i=(i<<20|i>>>12)+a|0,n+=(i&o|a&~o)+t[5]-701558691|0,n=(n<<5|n>>>27)+i|0,o+=(n&a|i&~a)+t[10]+38016083|0,o=(o<<9|o>>>23)+n|0,a+=(o&i|n&~i)+t[15]-660478335|0,a=(a<<14|a>>>18)+o|0,i+=(a&n|o&~n)+t[4]-405537848|0,i=(i<<20|i>>>12)+a|0,n+=(i&o|a&~o)+t[9]+568446438|0,n=(n<<5|n>>>27)+i|0,o+=(n&a|i&~a)+t[14]-1019803690|0,o=(o<<9|o>>>23)+n|0,a+=(o&i|n&~i)+t[3]-187363961|0,a=(a<<14|a>>>18)+o|0,i+=(a&n|o&~n)+t[8]+1163531501|0,i=(i<<20|i>>>12)+a|0,n+=(i&o|a&~o)+t[13]-1444681467|0,n=(n<<5|n>>>27)+i|0,o+=(n&a|i&~a)+t[2]-51403784|0,o=(o<<9|o>>>23)+n|0,a+=(o&i|n&~i)+t[7]+1735328473|0,a=(a<<14|a>>>18)+o|0,i+=(a&n|o&~n)+t[12]-1926607734|0,i=(i<<20|i>>>12)+a|0,n+=(i^a^o)+t[5]-378558|0,n=(n<<4|n>>>28)+i|0,o+=(n^i^a)+t[8]-2022574463|0,o=(o<<11|o>>>21)+n|0,a+=(o^n^i)+t[11]+1839030562|0,a=(a<<16|a>>>16)+o|0,i+=(a^o^n)+t[14]-35309556|0,i=(i<<23|i>>>9)+a|0,n+=(i^a^o)+t[1]-1530992060|0,n=(n<<4|n>>>28)+i|0,o+=(n^i^a)+t[4]+1272893353|0,o=(o<<11|o>>>21)+n|0,a+=(o^n^i)+t[7]-155497632|0,a=(a<<16|a>>>16)+o|0,i+=(a^o^n)+t[10]-1094730640|0,i=(i<<23|i>>>9)+a|0,n+=(i^a^o)+t[13]+681279174|0,n=(n<<4|n>>>28)+i|0,o+=(n^i^a)+t[0]-358537222|0,o=(o<<11|o>>>21)+n|0,a+=(o^n^i)+t[3]-722521979|0,a=(a<<16|a>>>16)+o|0,i+=(a^o^n)+t[6]+76029189|0,i=(i<<23|i>>>9)+a|0,n+=(i^a^o)+t[9]-640364487|0,n=(n<<4|n>>>28)+i|0,o+=(n^i^a)+t[12]-421815835|0,o=(o<<11|o>>>21)+n|0,a+=(o^n^i)+t[15]+530742520|0,a=(a<<16|a>>>16)+o|0,i+=(a^o^n)+t[2]-995338651|0,i=(i<<23|i>>>9)+a|0,n+=(a^(i|~o))+t[0]-198630844|0,n=(n<<6|n>>>26)+i|0,o+=(i^(n|~a))+t[7]+1126891415|0,o=(o<<10|o>>>22)+n|0,a+=(n^(o|~i))+t[14]-1416354905|0,a=(a<<15|a>>>17)+o|0,i+=(o^(a|~n))+t[5]-57434055|0,i=(i<<21|i>>>11)+a|0,n+=(a^(i|~o))+t[12]+1700485571|0,n=(n<<6|n>>>26)+i|0,o+=(i^(n|~a))+t[3]-1894986606|0,o=(o<<10|o>>>22)+n|0,a+=(n^(o|~i))+t[10]-1051523|0,a=(a<<15|a>>>17)+o|0,i+=(o^(a|~n))+t[1]-2054922799|0,i=(i<<21|i>>>11)+a|0,n+=(a^(i|~o))+t[8]+1873313359|0,n=(n<<6|n>>>26)+i|0,o+=(i^(n|~a))+t[15]-30611744|0,o=(o<<10|o>>>22)+n|0,a+=(n^(o|~i))+t[6]-1560198380|0,a=(a<<15|a>>>17)+o|0,i+=(o^(a|~n))+t[13]+1309151649|0,i=(i<<21|i>>>11)+a|0,n+=(a^(i|~o))+t[4]-145523070|0,n=(n<<6|n>>>26)+i|0,o+=(i^(n|~a))+t[11]-1120210379|0,o=(o<<10|o>>>22)+n|0,a+=(n^(o|~i))+t[2]+718787259|0,a=(a<<15|a>>>17)+o|0,i+=(o^(a|~n))+t[9]-343485551|0,i=(i<<21|i>>>11)+a|0,e[0]=n+e[0]|0,e[1]=i+e[1]|0,e[2]=a+e[2]|0,e[3]=o+e[3]|0}start(){return this._dataLength=0,this._bufferLength=0,this._state.set(i.stateIdentity),this}appendStr(e){const t=this._buffer8,n=this._buffer32;let a,o,r=this._bufferLength;for(o=0;o<e.length;o+=1){if(a=e.charCodeAt(o),a<128)t[r++]=a;else if(a<2048)t[r++]=192+(a>>>6),t[r++]=63&a|128;else if(a<55296||a>56319)t[r++]=224+(a>>>12),t[r++]=a>>>6&63|128,t[r++]=63&a|128;else{if(a=1024*(a-55296)+(e.charCodeAt(++o)-56320)+65536,a>1114111)throw new Error("Unicode standard supports code points up to U+10FFFF");t[r++]=240+(a>>>18),t[r++]=a>>>12&63|128,t[r++]=a>>>6&63|128,t[r++]=63&a|128}r>=64&&(this._dataLength+=64,i._md5cycle(this._state,n),r-=64,n[0]=n[16])}return this._bufferLength=r,this}appendAsciiStr(e){const t=this._buffer8,n=this._buffer32;let a,o=this._bufferLength,r=0;for(;;){for(a=Math.min(e.length-r,64-o);a--;)t[o++]=e.charCodeAt(r++);if(o<64)break;this._dataLength+=64,i._md5cycle(this._state,n),o=0}return this._bufferLength=o,this}appendByteArray(e){const t=this._buffer8,n=this._buffer32;let a,o=this._bufferLength,r=0;for(;;){for(a=Math.min(e.length-r,64-o);a--;)t[o++]=e[r++];if(o<64)break;this._dataLength+=64,i._md5cycle(this._state,n),o=0}return this._bufferLength=o,this}getState(){const e=this._state;return{buffer:String.fromCharCode.apply(null,this._buffer8),buflen:this._bufferLength,length:this._dataLength,state:[e[0],e[1],e[2],e[3]]}}setState(e){const t=e.buffer,n=e.state,i=this._state;let a;for(this._dataLength=e.length,this._bufferLength=e.buflen,i[0]=n[0],i[1]=n[1],i[2]=n[2],i[3]=n[3],a=0;a<t.length;a+=1)this._buffer8[a]=t.charCodeAt(a)}end(e=!1){const t=this._bufferLength,n=this._buffer8,a=this._buffer32,o=1+(t>>2);let r;if(this._dataLength+=t,n[t]=128,n[t+1]=n[t+2]=n[t+3]=0,a.set(i.buffer32Identity.subarray(o),o),t>55&&(i._md5cycle(this._state,a),a.set(i.buffer32Identity)),r=8*this._dataLength,r<=4294967295)a[14]=r;else{const e=r.toString(16).match(/(.*?)(.{0,8})$/);if(null===e)return;const t=parseInt(e[2],16),n=parseInt(e[1],16)||0;a[14]=t,a[15]=n}return i._md5cycle(this._state,a),e?this._state:i._hex(this._state)}}i.stateIdentity=new Int32Array([1732584193,-271733879,-1732584194,271733878]),i.buffer32Identity=new Int32Array([0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]),i.hexChars="0123456789abcdef",i.hexOut=[],i.onePassHasher=new i,"5d41402abc4b2a76b9719d911017c592"!==i.hashStr("hello")&&console.error("Md5 self test failed.")},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"constructOutgoingResponse",(function(){return a}));var i=n(32);function a(e,t){if(t.statusCode<100||t.statusCode>699)throw new TypeError("Invalid statusCode: "+t.statusCode);const n=t.reasonPhrase?t.reasonPhrase:Object(i.getReasonPhrase)(t.statusCode);let a="SIP/2.0 "+t.statusCode+" "+n+"\r\n";const o="From: "+e.getHeader("From")+"\r\n",r="Call-ID: "+e.callId+"\r\n",s="CSeq: "+e.cseq+" "+e.method+"\r\n",c=e.getHeaders("via").reduce((e,t)=>e+"Via: "+t+"\r\n","");let l="To: "+e.getHeader("to");if(t.statusCode>100&&!e.parseHeader("to").hasParam("tag")){let e=t.toTag;e||(e=Object(i.newTag)()),l+=";tag="+e}l+="\r\n";let d="";t.supported&&(d="Supported: "+t.supported.join(", ")+"\r\n");let b="";t.userAgent&&(b="User-Agent: "+t.userAgent+"\r\n");let u="";return t.extraHeaders&&(u=t.extraHeaders.reduce((e,t)=>e+t.trim()+"\r\n","")),a+=c,a+=o,a+=l,a+=s,a+=r,a+=d,a+=b,a+=u,t.body?(a+="Content-Type: "+t.body.contentType+"\r\n",a+="Content-Length: "+Object(i.utf8Length)(t.body.content)+"\r\n\r\n",a+=t.body.content):a+="Content-Length: 0\r\n\r\n",{message:a}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Parser",(function(){return i}));var i,a=n(9),o=n(30),r=n(33);!function(e){function t(e,t){let n=t,i=0,a=0;if(e.substring(n,n+2).match(/(^\r\n)/))return-2;for(;0===i;){if(a=e.indexOf("\r\n",n),-1===a)return a;!e.substring(a+2,a+4).match(/(^\r\n)/)&&e.charAt(a+2).match(/(^\s+)/)?n=a+2:i=a}return i}function n(e,t,n,i){const o=t.indexOf(":",n),s=t.substring(n,o).trim(),c=t.substring(o+1,i).trim();let l;switch(s.toLowerCase()){case"via":case"v":e.addHeader("via",c),1===e.getHeaders("via").length?(l=e.parseHeader("Via"),l&&(e.via=l,e.viaBranch=l.branch)):l=0;break;case"from":case"f":e.setHeader("from",c),l=e.parseHeader("from"),l&&(e.from=l,e.fromTag=l.getParam("tag"));break;case"to":case"t":e.setHeader("to",c),l=e.parseHeader("to"),l&&(e.to=l,e.toTag=l.getParam("tag"));break;case"record-route":if(l=a.Grammar.parse(c,"Record_Route"),-1===l){l=void 0;break}if(!(l instanceof Array)){l=void 0;break}l.forEach(t=>{e.addHeader("record-route",c.substring(t.position,t.offset)),e.headers["Record-Route"][e.getHeaders("record-route").length-1].parsed=t.parsed});break;case"call-id":case"i":e.setHeader("call-id",c),l=e.parseHeader("call-id"),l&&(e.callId=c);break;case"contact":case"m":if(l=a.Grammar.parse(c,"Contact"),-1===l){l=void 0;break}if(!(l instanceof Array)){l=void 0;break}l.forEach(t=>{e.addHeader("contact",c.substring(t.position,t.offset)),e.headers.Contact[e.getHeaders("contact").length-1].parsed=t.parsed});break;case"content-length":case"l":e.setHeader("content-length",c),l=e.parseHeader("content-length");break;case"content-type":case"c":e.setHeader("content-type",c),l=e.parseHeader("content-type");break;case"cseq":e.setHeader("cseq",c),l=e.parseHeader("cseq"),l&&(e.cseq=l.value),e instanceof r.IncomingResponseMessage&&(e.method=l.method);break;case"max-forwards":e.setHeader("max-forwards",c),l=e.parseHeader("max-forwards");break;case"www-authenticate":e.setHeader("www-authenticate",c),l=e.parseHeader("www-authenticate");break;case"proxy-authenticate":e.setHeader("proxy-authenticate",c),l=e.parseHeader("proxy-authenticate");break;case"refer-to":case"r":e.setHeader("refer-to",c),l=e.parseHeader("refer-to"),l&&(e.referTo=l);break;default:e.addHeader(s.toLowerCase(),c),l=0}return void 0!==l||{error:"error parsing header '"+s+"'"}}e.getHeader=t,e.parseHeader=n,e.parseMessage=function(e,i){let s=0,c=e.indexOf("\r\n");if(-1===c)return void i.warn("no CRLF found, not a SIP message, discarded");const l=e.substring(0,c),d=a.Grammar.parse(l,"Request_Response");let b,u;if(-1!==d){for(d.status_code?(b=new r.IncomingResponseMessage,b.statusCode=d.status_code,b.reasonPhrase=d.reason_phrase):(b=new o.IncomingRequestMessage,b.method=d.method,b.ruri=d.uri),b.data=e,s=c+2;;){if(c=t(e,s),-2===c){u=s+2;break}if(-1===c)return void i.error("malformed message");if(!0!==n(b,e,s,c))return void i.error(d.error);s=c+2}return b.body=b.hasHeader("content-length")?e.substr(u,Number(b.getHeader("content-length"))):e.substring(u),b}i.warn('error parsing first line of SIP message: "'+l+'"')}}(i||(i={}))},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"SessionDialog",(function(){return y}));var i=n(8),a=n(44),o=n(47),r=n(48),s=n(62),c=n(64),l=n(66),d=n(67),b=n(68),u=n(69),p=n(70),h=n(71),m=n(72),g=n(73),f=n(74),_=n(75),v=n(76),C=n(77),S=n(7);class y extends S.Dialog{constructor(e,t,n,i){super(t,n),this.initialTransaction=e,this._signalingState=a.SignalingState.Initial,this.ackWait=!1,this.ackProcessing=!1,this.delegate=i,e instanceof r.InviteServerTransaction&&(this.ackWait=!0),this.early||this.start2xxRetransmissionTimer(),this.signalingStateTransition(e.request),this.logger=t.loggerFactory.getLogger("sip.invite-dialog"),this.logger.log(`INVITE dialog ${this.id} constructed`)}dispose(){super.dispose(),this._signalingState=a.SignalingState.Closed,this._offer=void 0,this._answer=void 0,this.invite2xxTimer&&(clearTimeout(this.invite2xxTimer),this.invite2xxTimer=void 0),this.logger.log(`INVITE dialog ${this.id} destroyed`)}get sessionState(){return this.early?a.SessionState.Early:this.ackWait?a.SessionState.AckWait:this._signalingState===a.SignalingState.Closed?a.SessionState.Terminated:a.SessionState.Confirmed}get signalingState(){return this._signalingState}get offer(){return this._offer}get answer(){return this._answer}confirm(){this.early&&this.start2xxRetransmissionTimer(),super.confirm()}reConfirm(){this.reinviteUserAgentServer&&this.startReInvite2xxRetransmissionTimer()}ack(e={}){let t;if(this.logger.log(`INVITE dialog ${this.id} sending ACK request`),this.reinviteUserAgentClient){if(!(this.reinviteUserAgentClient.transaction instanceof r.InviteClientTransaction))throw new Error("Transaction not instance of InviteClientTransaction.");t=this.reinviteUserAgentClient.transaction,this.reinviteUserAgentClient=void 0}else{if(!(this.initialTransaction instanceof r.InviteClientTransaction))throw new Error("Initial transaction not instance of InviteClientTransaction.");t=this.initialTransaction}const n=this.createOutgoingRequestMessage(i.C.ACK,{cseq:t.request.cseq,extraHeaders:e.extraHeaders,body:e.body});return t.ackResponse(n),this.signalingStateTransition(n),{message:n}}bye(e,t){if(this.logger.log(`INVITE dialog ${this.id} sending BYE request`),this.initialTransaction instanceof r.InviteServerTransaction){if(this.early)throw new Error("UAS MUST NOT send a BYE on early dialogs.");if(this.ackWait&&this.initialTransaction.state!==r.TransactionState.Terminated)throw new Error("UAS MUST NOT send a BYE on a confirmed dialog until it has received an ACK for its 2xx response or until the server transaction times out.")}return new s.ByeUserAgentClient(this,e,t)}info(e,t){if(this.logger.log(`INVITE dialog ${this.id} sending INFO request`),this.early)throw new Error("Dialog not confirmed.");return new l.InfoUserAgentClient(this,e,t)}invite(e,t){if(this.logger.log(`INVITE dialog ${this.id} sending INVITE request`),this.early)throw new Error("Dialog not confirmed.");if(this.reinviteUserAgentClient)throw new Error("There is an ongoing re-INVITE client transaction.");if(this.reinviteUserAgentServer)throw new Error("There is an ongoing re-INVITE server transaction.");return new f.ReInviteUserAgentClient(this,e,t)}message(e,t){if(this.logger.log(`INVITE dialog ${this.id} sending MESSAGE request`),this.early)throw new Error("Dialog not confirmed.");const n=this.createOutgoingRequestMessage(i.C.MESSAGE,t);return new b.MessageUserAgentClient(this.core,n,e)}notify(e,t){if(this.logger.log(`INVITE dialog ${this.id} sending NOTIFY request`),this.early)throw new Error("Dialog not confirmed.");return new p.NotifyUserAgentClient(this,e,t)}prack(e,t){return this.logger.log(`INVITE dialog ${this.id} sending PRACK request`),new m.PrackUserAgentClient(this,e,t)}refer(e,t){if(this.logger.log(`INVITE dialog ${this.id} sending REFER request`),this.early)throw new Error("Dialog not confirmed.");return new v.ReferUserAgentClient(this,e,t)}receiveRequest(e){if(this.logger.log(`INVITE dialog ${this.id} received ${e.method} request`),e.method!==i.C.ACK)if(this.sequenceGuard(e)){if(super.receiveRequest(e),e.method===i.C.INVITE){const t=()=>{this.logger.warn(`INVITE dialog ${this.id} received re-INVITE while ${this.ackWait?"waiting for initial ACK":"processing initial ACK"}`);let e="RFC 5407 suggests the following to avoid this race condition... ";e+=" Note: Implementation issues are outside the scope of this document,",e+=" but the following tip is provided for avoiding race conditions of",e+=" this type.  The caller can delay sending re-INVITE F6 for some period",e+=" of time (2 seconds, perhaps), after which the caller can reasonably",e+=" assume that its ACK has been received.  Implementors can decouple the",e+=" actions of the user (e.g., pressing the hold button) from the actions",e+=" of the protocol (the sending of re-INVITE F6), so that the UA can",e+=" behave like this.  In this case, it is the implementor's choice as to",e+=" how long to wait.  In most cases, such an implementation may be",e+=" useful to prevent the type of race condition shown in this section.",e+=" This document expresses no preference about whether or not they",e+=" should wait for an ACK to be delivered.  After considering the impact",e+=" on user experience, implementors should decide whether or not to wait",e+=" for a while, because the user experience depends on the",e+=" implementation and has no direct bearing on protocol behavior.",this.logger.warn("RFC 5407 suggests the following to avoid this race condition...  Note: Implementation issues are outside the scope of this document, but the following tip is provided for avoiding race conditions of this type.  The caller can delay sending re-INVITE F6 for some period of time (2 seconds, perhaps), after which the caller can reasonably assume that its ACK has been received.  Implementors can decouple the actions of the user (e.g., pressing the hold button) from the actions of the protocol (the sending of re-INVITE F6), so that the UA can behave like this.  In this case, it is the implementor's choice as to how long to wait.  In most cases, such an implementation may be useful to prevent the type of race condition shown in this section. This document expresses no preference about whether or not they should wait for an ACK to be delivered.  After considering the impact on user experience, implementors should decide whether or not to wait for a while, because the user experience depends on the implementation and has no direct bearing on protocol behavior.")},n=[`Retry-After: ${Math.floor(10*Math.random())+1}`];if(this.ackProcessing)return this.core.replyStateless(e,{statusCode:500,extraHeaders:n}),void t();if(this.ackWait&&this.signalingState!==a.SignalingState.Stable)return this.core.replyStateless(e,{statusCode:500,extraHeaders:n}),void t();if(this.reinviteUserAgentServer)return void this.core.replyStateless(e,{statusCode:500,extraHeaders:n});if(this.reinviteUserAgentClient)return void this.core.replyStateless(e,{statusCode:491})}if(e.method===i.C.INVITE){const t=e.parseHeader("contact");if(!t)throw new Error("Contact undefined.");if(!(t instanceof i.NameAddrHeader))throw new Error("Contact not instance of NameAddrHeader.");this.dialogState.remoteTarget=t.uri}switch(e.method){case i.C.BYE:{const t=new c.ByeUserAgentServer(this,e);this.delegate&&this.delegate.onBye?this.delegate.onBye(t):t.accept(),this.dispose()}break;case i.C.INFO:{const t=new d.InfoUserAgentServer(this,e);this.delegate&&this.delegate.onInfo?this.delegate.onInfo(t):t.reject({statusCode:469,extraHeaders:["Recv-Info :"]})}break;case i.C.INVITE:{const t=new _.ReInviteUserAgentServer(this,e);this.signalingStateTransition(e),this.delegate&&this.delegate.onInvite?this.delegate.onInvite(t):t.reject({statusCode:488})}break;case i.C.MESSAGE:{const t=new u.MessageUserAgentServer(this.core,e);this.delegate&&this.delegate.onMessage?this.delegate.onMessage(t):t.accept()}break;case i.C.NOTIFY:{const t=new h.NotifyUserAgentServer(this,e);this.delegate&&this.delegate.onNotify?this.delegate.onNotify(t):t.accept()}break;case i.C.PRACK:{const t=new g.PrackUserAgentServer(this,e);this.delegate&&this.delegate.onPrack?this.delegate.onPrack(t):t.accept()}break;case i.C.REFER:{const t=new C.ReferUserAgentServer(this,e);this.delegate&&this.delegate.onRefer?this.delegate.onRefer(t):t.reject()}break;default:this.logger.log(`INVITE dialog ${this.id} received unimplemented ${e.method} request`),this.core.replyStateless(e,{statusCode:501})}}else this.logger.log(`INVITE dialog ${this.id} rejected out of order ${e.method} request.`);else{if(this.ackWait){if(this.initialTransaction instanceof r.InviteClientTransaction)return void this.logger.warn(`INVITE dialog ${this.id} received unexpected ${e.method} request, dropping.`);if(this.initialTransaction.request.cseq!==e.cseq)return void this.logger.warn(`INVITE dialog ${this.id} received unexpected ${e.method} request, dropping.`);this.ackWait=!1}else{if(!this.reinviteUserAgentServer)return void this.logger.warn(`INVITE dialog ${this.id} received unexpected ${e.method} request, dropping.`);if(this.reinviteUserAgentServer.transaction.request.cseq!==e.cseq)return void this.logger.warn(`INVITE dialog ${this.id} received unexpected ${e.method} request, dropping.`);this.reinviteUserAgentServer=void 0}if(this.signalingStateTransition(e),this.delegate&&this.delegate.onAck){const t=this.delegate.onAck({message:e});t instanceof Promise&&(this.ackProcessing=!0,t.then(()=>this.ackProcessing=!1).catch(()=>this.ackProcessing=!1))}}}reliableSequenceGuard(e){const t=e.statusCode;if(!t)throw new Error("Status code undefined");if(t>100&&t<200){const t=e.getHeader("require"),n=e.getHeader("rseq"),i=t&&t.includes("100rel")&&n?Number(n):void 0;if(i){if(this.rseq&&this.rseq+1!==i)return!1;this.rseq=this.rseq?this.rseq+1:i}}return!0}signalingStateRollback(){this._signalingState!==a.SignalingState.HaveLocalOffer&&this.signalingState!==a.SignalingState.HaveRemoteOffer||this._rollbackOffer&&this._rollbackAnswer&&(this._signalingState=a.SignalingState.Stable,this._offer=this._rollbackOffer,this._answer=this._rollbackAnswer)}signalingStateTransition(e){const t=Object(i.getBody)(e);if(t&&"session"===t.contentDisposition){if(this._signalingState===a.SignalingState.Stable&&(this._rollbackOffer=this._offer,this._rollbackAnswer=this._answer),e instanceof i.IncomingRequestMessage)switch(this._signalingState){case a.SignalingState.Initial:case a.SignalingState.Stable:this._signalingState=a.SignalingState.HaveRemoteOffer,this._offer=t,this._answer=void 0;break;case a.SignalingState.HaveLocalOffer:this._signalingState=a.SignalingState.Stable,this._answer=t;break;case a.SignalingState.HaveRemoteOffer:case a.SignalingState.Closed:break;default:throw new Error("Unexpected signaling state.")}if(e instanceof i.IncomingResponseMessage)switch(this._signalingState){case a.SignalingState.Initial:case a.SignalingState.Stable:this._signalingState=a.SignalingState.HaveRemoteOffer,this._offer=t,this._answer=void 0;break;case a.SignalingState.HaveLocalOffer:this._signalingState=a.SignalingState.Stable,this._answer=t;break;case a.SignalingState.HaveRemoteOffer:case a.SignalingState.Closed:break;default:throw new Error("Unexpected signaling state.")}if(e instanceof i.OutgoingRequestMessage)switch(this._signalingState){case a.SignalingState.Initial:case a.SignalingState.Stable:this._signalingState=a.SignalingState.HaveLocalOffer,this._offer=t,this._answer=void 0;break;case a.SignalingState.HaveLocalOffer:break;case a.SignalingState.HaveRemoteOffer:this._signalingState=a.SignalingState.Stable,this._answer=t;break;case a.SignalingState.Closed:break;default:throw new Error("Unexpected signaling state.")}if(Object(i.isBody)(e))switch(this._signalingState){case a.SignalingState.Initial:case a.SignalingState.Stable:this._signalingState=a.SignalingState.HaveLocalOffer,this._offer=t,this._answer=void 0;break;case a.SignalingState.HaveLocalOffer:break;case a.SignalingState.HaveRemoteOffer:this._signalingState=a.SignalingState.Stable,this._answer=t;break;case a.SignalingState.Closed:break;default:throw new Error("Unexpected signaling state.")}}}start2xxRetransmissionTimer(){if(this.initialTransaction instanceof r.InviteServerTransaction){const e=this.initialTransaction;let t=o.Timers.T1;const n=()=>{this.ackWait?(this.logger.log("No ACK for 2xx response received, attempting retransmission"),e.retransmitAcceptedResponse(),t=Math.min(2*t,o.Timers.T2),this.invite2xxTimer=setTimeout(n,t)):this.invite2xxTimer=void 0};this.invite2xxTimer=setTimeout(n,t);const i=()=>{e.state===r.TransactionState.Terminated&&(e.removeStateChangeListener(i),this.invite2xxTimer&&(clearTimeout(this.invite2xxTimer),this.invite2xxTimer=void 0),this.ackWait&&(this.delegate&&this.delegate.onAckTimeout?this.delegate.onAckTimeout():this.bye()))};e.addStateChangeListener(i)}}startReInvite2xxRetransmissionTimer(){if(this.reinviteUserAgentServer&&this.reinviteUserAgentServer.transaction instanceof r.InviteServerTransaction){const e=this.reinviteUserAgentServer.transaction;let t=o.Timers.T1;const n=()=>{this.reinviteUserAgentServer?(this.logger.log("No ACK for 2xx response received, attempting retransmission"),e.retransmitAcceptedResponse(),t=Math.min(2*t,o.Timers.T2),this.invite2xxTimer=setTimeout(n,t)):this.invite2xxTimer=void 0};this.invite2xxTimer=setTimeout(n,t);const i=()=>{e.state===r.TransactionState.Terminated&&(e.removeStateChangeListener(i),this.invite2xxTimer&&(clearTimeout(this.invite2xxTimer),this.invite2xxTimer=void 0))};e.addStateChangeListener(i)}}}},function(e,t,n){"use strict";n.r(t);var i=n(45);n.d(t,"SessionState",(function(){return i.SessionState})),n.d(t,"SignalingState",(function(){return i.SignalingState}));var a=n(46);for(var o in a)["SessionState","SignalingState","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return a[e]}))}(o)},function(e,t,n){"use strict";var i,a;n.r(t),n.d(t,"SessionState",(function(){return i})),n.d(t,"SignalingState",(function(){return a})),function(e){e.Initial="Initial",e.Early="Early",e.AckWait="AckWait",e.Confirmed="Confirmed",e.Terminated="Terminated"}(i||(i={})),function(e){e.Initial="Initial",e.HaveLocalOffer="HaveLocalOffer",e.HaveRemoteOffer="HaveRemoteOffer",e.Stable="Stable",e.Closed="Closed"}(a||(a={}))},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Timers",(function(){return i}));const i={T1:500,T2:4e3,T4:5e3,TIMER_B:32e3,TIMER_D:0,TIMER_F:32e3,TIMER_H:32e3,TIMER_I:0,TIMER_J:0,TIMER_K:0,TIMER_L:32e3,TIMER_M:32e3,TIMER_N:32e3,PROVISIONAL_RESPONSE_INTERVAL:6e4}},function(e,t,n){"use strict";n.r(t);var i=n(49);n.d(t,"ClientTransaction",(function(){return i.ClientTransaction}));var a=n(55);n.d(t,"InviteClientTransaction",(function(){return a.InviteClientTransaction}));var o=n(57);n.d(t,"InviteServerTransaction",(function(){return o.InviteServerTransaction}));var r=n(59);n.d(t,"NonInviteClientTransaction",(function(){return r.NonInviteClientTransaction}));var s=n(60);n.d(t,"NonInviteServerTransaction",(function(){return s.NonInviteServerTransaction}));var c=n(58);n.d(t,"ServerTransaction",(function(){return c.ServerTransaction}));var l=n(56);n.d(t,"TransactionState",(function(){return l.TransactionState}));var d=n(61);for(var b in d)["ClientTransaction","InviteClientTransaction","InviteServerTransaction","NonInviteClientTransaction","NonInviteServerTransaction","ServerTransaction","TransactionState","default"].indexOf(b)<0&&function(e){n.d(t,e,(function(){return d[e]}))}(b);var u=n(50);n.d(t,"Transaction",(function(){return u.Transaction}))},function(e,t,n){"use strict";n.r(t),n.d(t,"ClientTransaction",(function(){return a}));var i=n(50);class a extends i.Transaction{constructor(e,t,n,i,o){super(t,n,a.makeId(e),i,o),this._request=e,this.user=n,e.setViaHeader(this.id,t.protocol)}static makeId(e){if("CANCEL"===e.method){if(!e.branch)throw new Error("Outgoing CANCEL request without a branch.");return e.branch}return"z9hG4bK"+Math.floor(1e7*Math.random())}get request(){return this._request}onRequestTimeout(){this.user.onRequestTimeout&&this.user.onRequestTimeout()}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Transaction",(function(){return a}));var i=n(51);class a{constructor(e,t,n,i,a){this._transport=e,this._user=t,this._id=n,this._state=i,this.listeners=new Array,this.logger=t.loggerFactory.getLogger(a,n),this.logger.debug(`Constructing ${this.typeToString()} with id ${this.id}.`)}dispose(){this.logger.debug(`Destroyed ${this.typeToString()} with id ${this.id}.`)}get id(){return this._id}get kind(){throw new Error("Invalid kind.")}get state(){return this._state}get transport(){return this._transport}addStateChangeListener(e,t){const n=()=>{this.removeStateChangeListener(n),e()};this.listeners.push(!0===(null==t?void 0:t.once)?n:e)}notifyStateChangeListeners(){this.listeners.slice().forEach(e=>e())}removeStateChangeListener(e){this.listeners=this.listeners.filter(t=>t!==e)}logTransportError(e,t){this.logger.error(e.message),this.logger.error(`Transport error occurred in ${this.typeToString()} with id ${this.id}.`),this.logger.error(t)}send(e){return this.transport.send(e).catch(e=>{if(e instanceof i.TransportError)throw this.onTransportError(e),e;let t;throw t=e&&"string"==typeof e.message?new i.TransportError(e.message):new i.TransportError,this.onTransportError(t),t})}setState(e){this.logger.debug(`State change to "${e}" on ${this.typeToString()} with id ${this.id}.`),this._state=e,this._user.onStateChange&&this._user.onStateChange(e),this.notifyStateChangeListeners()}typeToString(){return"UnknownType"}}},function(e,t,n){"use strict";n.r(t);var i=n(52);n.d(t,"Exception",(function(){return i.Exception}));var a=n(53);n.d(t,"TransactionStateError",(function(){return a.TransactionStateError}));var o=n(54);n.d(t,"TransportError",(function(){return o.TransportError}))},function(e,t,n){"use strict";n.r(t),n.d(t,"Exception",(function(){return i}));class i extends Error{constructor(e){super(e),Object.setPrototypeOf(this,new.target.prototype)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"TransactionStateError",(function(){return a}));var i=n(52);class a extends i.Exception{constructor(e){super(e||"Transaction state error.")}}},function(e,t,n){"use strict";n.r(t),n.d(t,"TransportError",(function(){return a}));var i=n(52);class a extends i.Exception{constructor(e){super(e||"Unspecified transport error.")}}},function(e,t,n){"use strict";n.r(t),n.d(t,"InviteClientTransaction",(function(){return r}));var i=n(47),a=n(49),o=n(56);class r extends a.ClientTransaction{constructor(e,t,n){super(e,t,n,o.TransactionState.Calling,"sip.transaction.ict"),this.ackRetransmissionCache=new Map,this.B=setTimeout(()=>this.timerB(),i.Timers.TIMER_B),this.send(e.toString()).catch(e=>{this.logTransportError(e,"Failed to send initial outgoing request.")})}dispose(){this.B&&(clearTimeout(this.B),this.B=void 0),this.D&&(clearTimeout(this.D),this.D=void 0),this.M&&(clearTimeout(this.M),this.M=void 0),super.dispose()}get kind(){return"ict"}ackResponse(e){const t=e.toTag;if(!t)throw new Error("To tag undefined.");const n="z9hG4bK"+Math.floor(1e7*Math.random());e.setViaHeader(n,this.transport.protocol),this.ackRetransmissionCache.set(t,e),this.send(e.toString()).catch(e=>{this.logTransportError(e,"Failed to send ACK to 2xx response.")})}receiveResponse(e){const t=e.statusCode;if(!t||t<100||t>699)throw new Error(`Invalid status code ${t}`);switch(this.state){case o.TransactionState.Calling:if(t>=100&&t<=199)return this.stateTransition(o.TransactionState.Proceeding),void(this.user.receiveResponse&&this.user.receiveResponse(e));if(t>=200&&t<=299)return this.ackRetransmissionCache.set(e.toTag,void 0),this.stateTransition(o.TransactionState.Accepted),void(this.user.receiveResponse&&this.user.receiveResponse(e));if(t>=300&&t<=699)return this.stateTransition(o.TransactionState.Completed),this.ack(e),void(this.user.receiveResponse&&this.user.receiveResponse(e));break;case o.TransactionState.Proceeding:if(t>=100&&t<=199)return void(this.user.receiveResponse&&this.user.receiveResponse(e));if(t>=200&&t<=299)return this.ackRetransmissionCache.set(e.toTag,void 0),this.stateTransition(o.TransactionState.Accepted),void(this.user.receiveResponse&&this.user.receiveResponse(e));if(t>=300&&t<=699)return this.stateTransition(o.TransactionState.Completed),this.ack(e),void(this.user.receiveResponse&&this.user.receiveResponse(e));break;case o.TransactionState.Accepted:if(t>=200&&t<=299){if(!this.ackRetransmissionCache.has(e.toTag))return this.ackRetransmissionCache.set(e.toTag,void 0),void(this.user.receiveResponse&&this.user.receiveResponse(e));const t=this.ackRetransmissionCache.get(e.toTag);return t?void this.send(t.toString()).catch(e=>{this.logTransportError(e,"Failed to send retransmission of ACK to 2xx response.")}):void 0}break;case o.TransactionState.Completed:if(t>=300&&t<=699)return void this.ack(e);break;case o.TransactionState.Terminated:break;default:throw new Error(`Invalid state ${this.state}`)}this.logger.warn(`Received unexpected ${t} response while in state ${this.state}.`)}onTransportError(e){this.user.onTransportError&&this.user.onTransportError(e),this.stateTransition(o.TransactionState.Terminated,!0)}typeToString(){return"INVITE client transaction"}ack(e){const t=this.request.ruri,n=this.request.callId,i=this.request.cseq,a=this.request.getHeader("from"),o=e.getHeader("to"),r=this.request.getHeader("via"),s=this.request.getHeader("route");if(!a)throw new Error("From undefined.");if(!o)throw new Error("To undefined.");if(!r)throw new Error("Via undefined.");let c=`ACK ${t} SIP/2.0\r\n`;s&&(c+=`Route: ${s}\r\n`),c+=`Via: ${r}\r\n`,c+=`To: ${o}\r\n`,c+=`From: ${a}\r\n`,c+=`Call-ID: ${n}\r\n`,c+=`CSeq: ${i} ACK\r\n`,c+="Max-Forwards: 70\r\n",c+="Content-Length: 0\r\n\r\n",this.send(c).catch(e=>{this.logTransportError(e,"Failed to send ACK to non-2xx response.")})}stateTransition(e,t=!1){const n=()=>{throw new Error(`Invalid state transition from ${this.state} to ${e}`)};switch(e){case o.TransactionState.Calling:n();break;case o.TransactionState.Proceeding:this.state!==o.TransactionState.Calling&&n();break;case o.TransactionState.Accepted:case o.TransactionState.Completed:this.state!==o.TransactionState.Calling&&this.state!==o.TransactionState.Proceeding&&n();break;case o.TransactionState.Terminated:this.state!==o.TransactionState.Calling&&this.state!==o.TransactionState.Accepted&&this.state!==o.TransactionState.Completed&&(t||n());break;default:n()}this.B&&(clearTimeout(this.B),this.B=void 0),e===o.TransactionState.Completed&&(this.D=setTimeout(()=>this.timerD(),i.Timers.TIMER_D)),e===o.TransactionState.Accepted&&(this.M=setTimeout(()=>this.timerM(),i.Timers.TIMER_M)),e===o.TransactionState.Terminated&&this.dispose(),this.setState(e)}timerA(){}timerB(){this.logger.debug(`Timer B expired for INVITE client transaction ${this.id}.`),this.state===o.TransactionState.Calling&&(this.onRequestTimeout(),this.stateTransition(o.TransactionState.Terminated))}timerD(){this.logger.debug(`Timer D expired for INVITE client transaction ${this.id}.`),this.state===o.TransactionState.Completed&&this.stateTransition(o.TransactionState.Terminated)}timerM(){this.logger.debug(`Timer M expired for INVITE client transaction ${this.id}.`),this.state===o.TransactionState.Accepted&&this.stateTransition(o.TransactionState.Terminated)}}},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"TransactionState",(function(){return i})),function(e){e.Accepted="Accepted",e.Calling="Calling",e.Completed="Completed",e.Confirmed="Confirmed",e.Proceeding="Proceeding",e.Terminated="Terminated",e.Trying="Trying"}(i||(i={}))},function(e,t,n){"use strict";n.r(t),n.d(t,"InviteServerTransaction",(function(){return s}));var i=n(8),a=n(47),o=n(58),r=n(56);class s extends o.ServerTransaction{constructor(e,t,n){super(e,t,n,r.TransactionState.Proceeding,"sip.transaction.ist")}dispose(){this.stopProgressExtensionTimer(),this.H&&(clearTimeout(this.H),this.H=void 0),this.I&&(clearTimeout(this.I),this.I=void 0),this.L&&(clearTimeout(this.L),this.L=void 0),super.dispose()}get kind(){return"ist"}receiveRequest(e){switch(this.state){case r.TransactionState.Proceeding:if(e.method===i.C.INVITE)return void(this.lastProvisionalResponse&&this.send(this.lastProvisionalResponse).catch(e=>{this.logTransportError(e,"Failed to send retransmission of provisional response.")}));break;case r.TransactionState.Accepted:if(e.method===i.C.INVITE)return;break;case r.TransactionState.Completed:if(e.method===i.C.INVITE){if(!this.lastFinalResponse)throw new Error("Last final response undefined.");return void this.send(this.lastFinalResponse).catch(e=>{this.logTransportError(e,"Failed to send retransmission of final response.")})}if(e.method===i.C.ACK)return void this.stateTransition(r.TransactionState.Confirmed);break;case r.TransactionState.Confirmed:case r.TransactionState.Terminated:if(e.method===i.C.INVITE||e.method===i.C.ACK)return;break;default:throw new Error(`Invalid state ${this.state}`)}this.logger.warn(`INVITE server transaction received unexpected ${e.method} request while in state ${this.state}.`)}receiveResponse(e,t){if(e<100||e>699)throw new Error(`Invalid status code ${e}`);switch(this.state){case r.TransactionState.Proceeding:if(e>=100&&e<=199)return this.lastProvisionalResponse=t,e>100&&this.startProgressExtensionTimer(),void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send 1xx response.")});if(e>=200&&e<=299)return this.lastFinalResponse=t,this.stateTransition(r.TransactionState.Accepted),void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send 2xx response.")});if(e>=300&&e<=699)return this.lastFinalResponse=t,this.stateTransition(r.TransactionState.Completed),void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send non-2xx final response.")});break;case r.TransactionState.Accepted:if(e>=200&&e<=299)return void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send 2xx response.")});break;case r.TransactionState.Completed:case r.TransactionState.Confirmed:case r.TransactionState.Terminated:break;default:throw new Error(`Invalid state ${this.state}`)}const n=`INVITE server transaction received unexpected ${e} response from TU while in state ${this.state}.`;throw this.logger.error(n),new Error(n)}retransmitAcceptedResponse(){this.state===r.TransactionState.Accepted&&this.lastFinalResponse&&this.send(this.lastFinalResponse).catch(e=>{this.logTransportError(e,"Failed to send 2xx response.")})}onTransportError(e){this.user.onTransportError&&this.user.onTransportError(e)}typeToString(){return"INVITE server transaction"}stateTransition(e){const t=()=>{throw new Error(`Invalid state transition from ${this.state} to ${e}`)};switch(e){case r.TransactionState.Proceeding:t();break;case r.TransactionState.Accepted:case r.TransactionState.Completed:this.state!==r.TransactionState.Proceeding&&t();break;case r.TransactionState.Confirmed:this.state!==r.TransactionState.Completed&&t();break;case r.TransactionState.Terminated:this.state!==r.TransactionState.Accepted&&this.state!==r.TransactionState.Completed&&this.state!==r.TransactionState.Confirmed&&t();break;default:t()}this.stopProgressExtensionTimer(),e===r.TransactionState.Accepted&&(this.L=setTimeout(()=>this.timerL(),a.Timers.TIMER_L)),e===r.TransactionState.Completed&&(this.H=setTimeout(()=>this.timerH(),a.Timers.TIMER_H)),e===r.TransactionState.Confirmed&&(this.I=setTimeout(()=>this.timerI(),a.Timers.TIMER_I)),e===r.TransactionState.Terminated&&this.dispose(),this.setState(e)}startProgressExtensionTimer(){void 0===this.progressExtensionTimer&&(this.progressExtensionTimer=setInterval(()=>{if(this.logger.debug(`Progress extension timer expired for INVITE server transaction ${this.id}.`),!this.lastProvisionalResponse)throw new Error("Last provisional response undefined.");this.send(this.lastProvisionalResponse).catch(e=>{this.logTransportError(e,"Failed to send retransmission of provisional response.")})},a.Timers.PROVISIONAL_RESPONSE_INTERVAL))}stopProgressExtensionTimer(){void 0!==this.progressExtensionTimer&&(clearInterval(this.progressExtensionTimer),this.progressExtensionTimer=void 0)}timerG(){}timerH(){this.logger.debug(`Timer H expired for INVITE server transaction ${this.id}.`),this.state===r.TransactionState.Completed&&(this.logger.warn("ACK to negative final response was never received, terminating transaction."),this.stateTransition(r.TransactionState.Terminated))}timerI(){this.logger.debug(`Timer I expired for INVITE server transaction ${this.id}.`),this.stateTransition(r.TransactionState.Terminated)}timerL(){this.logger.debug(`Timer L expired for INVITE server transaction ${this.id}.`),this.state===r.TransactionState.Accepted&&this.stateTransition(r.TransactionState.Terminated)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ServerTransaction",(function(){return a}));var i=n(50);class a extends i.Transaction{constructor(e,t,n,i,a){super(t,n,e.viaBranch,i,a),this._request=e,this.user=n}get request(){return this._request}}},function(e,t,n){"use strict";n.r(t),n.d(t,"NonInviteClientTransaction",(function(){return r}));var i=n(47),a=n(49),o=n(56);class r extends a.ClientTransaction{constructor(e,t,n){super(e,t,n,o.TransactionState.Trying,"sip.transaction.nict"),this.F=setTimeout(()=>this.timerF(),i.Timers.TIMER_F),this.send(e.toString()).catch(e=>{this.logTransportError(e,"Failed to send initial outgoing request.")})}dispose(){this.F&&(clearTimeout(this.F),this.F=void 0),this.K&&(clearTimeout(this.K),this.K=void 0),super.dispose()}get kind(){return"nict"}receiveResponse(e){const t=e.statusCode;if(!t||t<100||t>699)throw new Error(`Invalid status code ${t}`);switch(this.state){case o.TransactionState.Trying:if(t>=100&&t<=199)return this.stateTransition(o.TransactionState.Proceeding),void(this.user.receiveResponse&&this.user.receiveResponse(e));if(t>=200&&t<=699)return this.stateTransition(o.TransactionState.Completed),408===t?void this.onRequestTimeout():void(this.user.receiveResponse&&this.user.receiveResponse(e));break;case o.TransactionState.Proceeding:if(t>=100&&t<=199&&this.user.receiveResponse)return this.user.receiveResponse(e);if(t>=200&&t<=699)return this.stateTransition(o.TransactionState.Completed),408===t?void this.onRequestTimeout():void(this.user.receiveResponse&&this.user.receiveResponse(e));break;case o.TransactionState.Completed:case o.TransactionState.Terminated:return;default:throw new Error(`Invalid state ${this.state}`)}this.logger.warn(`Non-INVITE client transaction received unexpected ${t} response while in state ${this.state}.`)}onTransportError(e){this.user.onTransportError&&this.user.onTransportError(e),this.stateTransition(o.TransactionState.Terminated,!0)}typeToString(){return"non-INVITE client transaction"}stateTransition(e,t=!1){const n=()=>{throw new Error(`Invalid state transition from ${this.state} to ${e}`)};switch(e){case o.TransactionState.Trying:n();break;case o.TransactionState.Proceeding:this.state!==o.TransactionState.Trying&&n();break;case o.TransactionState.Completed:this.state!==o.TransactionState.Trying&&this.state!==o.TransactionState.Proceeding&&n();break;case o.TransactionState.Terminated:this.state!==o.TransactionState.Trying&&this.state!==o.TransactionState.Proceeding&&this.state!==o.TransactionState.Completed&&(t||n());break;default:n()}e===o.TransactionState.Completed&&(this.F&&(clearTimeout(this.F),this.F=void 0),this.K=setTimeout(()=>this.timerK(),i.Timers.TIMER_K)),e===o.TransactionState.Terminated&&this.dispose(),this.setState(e)}timerF(){this.logger.debug(`Timer F expired for non-INVITE client transaction ${this.id}.`),this.state!==o.TransactionState.Trying&&this.state!==o.TransactionState.Proceeding||(this.onRequestTimeout(),this.stateTransition(o.TransactionState.Terminated))}timerK(){this.state===o.TransactionState.Completed&&this.stateTransition(o.TransactionState.Terminated)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"NonInviteServerTransaction",(function(){return r}));var i=n(47),a=n(58),o=n(56);class r extends a.ServerTransaction{constructor(e,t,n){super(e,t,n,o.TransactionState.Trying,"sip.transaction.nist")}dispose(){this.J&&(clearTimeout(this.J),this.J=void 0),super.dispose()}get kind(){return"nist"}receiveRequest(e){switch(this.state){case o.TransactionState.Trying:break;case o.TransactionState.Proceeding:if(!this.lastResponse)throw new Error("Last response undefined.");this.send(this.lastResponse).catch(e=>{this.logTransportError(e,"Failed to send retransmission of provisional response.")});break;case o.TransactionState.Completed:if(!this.lastResponse)throw new Error("Last response undefined.");this.send(this.lastResponse).catch(e=>{this.logTransportError(e,"Failed to send retransmission of final response.")});break;case o.TransactionState.Terminated:break;default:throw new Error(`Invalid state ${this.state}`)}}receiveResponse(e,t){if(e<100||e>699)throw new Error(`Invalid status code ${e}`);if(e>100&&e<=199)throw new Error("Provisional response other than 100 not allowed.");switch(this.state){case o.TransactionState.Trying:if(this.lastResponse=t,e>=100&&e<200)return this.stateTransition(o.TransactionState.Proceeding),void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send provisional response.")});if(e>=200&&e<=699)return this.stateTransition(o.TransactionState.Completed),void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send final response.")});break;case o.TransactionState.Proceeding:if(this.lastResponse=t,e>=200&&e<=699)return this.stateTransition(o.TransactionState.Completed),void this.send(t).catch(e=>{this.logTransportError(e,"Failed to send final response.")});break;case o.TransactionState.Completed:return;case o.TransactionState.Terminated:break;default:throw new Error(`Invalid state ${this.state}`)}const n=`Non-INVITE server transaction received unexpected ${e} response from TU while in state ${this.state}.`;throw this.logger.error(n),new Error(n)}onTransportError(e){this.user.onTransportError&&this.user.onTransportError(e),this.stateTransition(o.TransactionState.Terminated,!0)}typeToString(){return"non-INVITE server transaction"}stateTransition(e,t=!1){const n=()=>{throw new Error(`Invalid state transition from ${this.state} to ${e}`)};switch(e){case o.TransactionState.Trying:n();break;case o.TransactionState.Proceeding:this.state!==o.TransactionState.Trying&&n();break;case o.TransactionState.Completed:this.state!==o.TransactionState.Trying&&this.state!==o.TransactionState.Proceeding&&n();break;case o.TransactionState.Terminated:this.state!==o.TransactionState.Proceeding&&this.state!==o.TransactionState.Completed&&(t||n());break;default:n()}e===o.TransactionState.Completed&&(this.J=setTimeout(()=>this.timerJ(),i.Timers.TIMER_J)),e===o.TransactionState.Terminated&&this.dispose(),this.setState(e)}timerJ(){this.logger.debug(`Timer J expired for NON-INVITE server transaction ${this.id}.`),this.state===o.TransactionState.Completed&&this.stateTransition(o.TransactionState.Terminated)}}},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"ByeUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.BYE,n);super(a.NonInviteClientTransaction,e.userAgentCore,o,t),e.dispose()}}},function(e,t,n){"use strict";n.r(t),n.d(t,"UserAgentClient",(function(){return o}));var i=n(8),a=n(48);class o{constructor(e,t,n,i){this.transactionConstructor=e,this.core=t,this.message=n,this.delegate=i,this.challenged=!1,this.stale=!1,this.logger=this.loggerFactory.getLogger("sip.user-agent-client"),this.init()}dispose(){this.transaction.dispose()}get loggerFactory(){return this.core.loggerFactory}get transaction(){if(!this._transaction)throw new Error("Transaction undefined.");return this._transaction}cancel(e,t={}){if(!this.transaction)throw new Error("Transaction undefined.");if(!this.message.to)throw new Error("To undefined.");if(!this.message.from)throw new Error("From undefined.");const n=this.core.makeOutgoingRequestMessage(i.C.CANCEL,this.message.ruri,this.message.from.uri,this.message.to.uri,{toTag:this.message.toTag,fromTag:this.message.fromTag,callId:this.message.callId,cseq:this.message.cseq},t.extraHeaders);return n.branch=this.message.branch,this.message.headers.Route&&(n.headers.Route=this.message.headers.Route),e&&n.setHeader("Reason",e),this.transaction.state===a.TransactionState.Proceeding?new o(a.NonInviteClientTransaction,this.core,n):this.transaction.addStateChangeListener(()=>{this.transaction&&this.transaction.state===a.TransactionState.Proceeding&&new o(a.NonInviteClientTransaction,this.core,n)},{once:!0}),n}authenticationGuard(e,t){const n=e.statusCode;if(!n)throw new Error("Response status code undefined.");if(401!==n&&407!==n)return!0;let i,a;if(401===n?(i=e.parseHeader("www-authenticate"),a="authorization"):(i=e.parseHeader("proxy-authenticate"),a="proxy-authorization"),!i)return this.logger.warn(n+" with wrong or missing challenge, cannot authenticate"),!0;if(this.challenged&&(this.stale||!0!==i.stale))return this.logger.warn(n+" apparently in authentication loop, cannot authenticate"),!0;if(!this.credentials&&(this.credentials=this.core.configuration.authenticationFactory(),!this.credentials))return this.logger.warn("Unable to obtain credentials, cannot authenticate"),!0;if(!this.credentials.authenticate(this.message,i))return!0;this.challenged=!0,i.stale&&(this.stale=!0);let o=this.message.cseq+=1;return t&&t.localSequenceNumber&&(t.incrementLocalSequenceNumber(),o=this.message.cseq=t.localSequenceNumber),this.message.setHeader("cseq",o+" "+this.message.method),this.message.setHeader(a,this.credentials.toString()),this.init(),!1}onRequestTimeout(){this.logger.warn("User agent client request timed out. Generating internal 408 Request Timeout.");const e=new i.IncomingResponseMessage;e.statusCode=408,e.reasonPhrase="Request Timeout",this.receiveResponse(e)}onTransportError(e){this.logger.error(e.message),this.logger.error("User agent client request transport error. Generating internal 503 Service Unavailable.");const t=new i.IncomingResponseMessage;t.statusCode=503,t.reasonPhrase="Service Unavailable",this.receiveResponse(t)}receiveResponse(e){if(!this.authenticationGuard(e))return;const t=e.statusCode?e.statusCode.toString():"";if(!t)throw new Error("Response status code undefined.");switch(!0){case/^100$/.test(t):this.delegate&&this.delegate.onTrying&&this.delegate.onTrying({message:e});break;case/^1[0-9]{2}$/.test(t):this.delegate&&this.delegate.onProgress&&this.delegate.onProgress({message:e});break;case/^2[0-9]{2}$/.test(t):this.delegate&&this.delegate.onAccept&&this.delegate.onAccept({message:e});break;case/^3[0-9]{2}$/.test(t):this.delegate&&this.delegate.onRedirect&&this.delegate.onRedirect({message:e});break;case/^[4-6][0-9]{2}$/.test(t):this.delegate&&this.delegate.onReject&&this.delegate.onReject({message:e});break;default:throw new Error(`Invalid status code ${t}`)}}init(){const e=new this.transactionConstructor(this.message,this.core.transport,{loggerFactory:this.loggerFactory,onRequestTimeout:()=>this.onRequestTimeout(),onStateChange:n=>{n===a.TransactionState.Terminated&&(this.core.userAgentClients.delete(t),e===this._transaction&&this.dispose())},onTransportError:e=>this.onTransportError(e),receiveResponse:e=>this.receiveResponse(e)});this._transaction=e;const t=e.id+e.request.method;this.core.userAgentClients.set(t,this)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ByeUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e.userAgentCore,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"UserAgentServer",(function(){return s}));var i=n(51),a=n(8),o=n(32),r=n(48);class s{constructor(e,t,n,i){this.transactionConstructor=e,this.core=t,this.message=n,this.delegate=i,this.logger=this.loggerFactory.getLogger("sip.user-agent-server"),this.toTag=n.toTag?n.toTag:Object(o.newTag)(),this.init()}dispose(){this.transaction.dispose()}get loggerFactory(){return this.core.loggerFactory}get transaction(){if(!this._transaction)throw new Error("Transaction undefined.");return this._transaction}accept(e={statusCode:200}){if(!this.acceptable)throw new i.TransactionStateError(`${this.message.method} not acceptable in state ${this.transaction.state}.`);const t=e.statusCode;if(t<200||t>299)throw new TypeError(`Invalid statusCode: ${t}`);return this.reply(e)}progress(e={statusCode:180}){if(!this.progressable)throw new i.TransactionStateError(`${this.message.method} not progressable in state ${this.transaction.state}.`);const t=e.statusCode;if(t<101||t>199)throw new TypeError(`Invalid statusCode: ${t}`);return this.reply(e)}redirect(e,t={statusCode:302}){if(!this.redirectable)throw new i.TransactionStateError(`${this.message.method} not redirectable in state ${this.transaction.state}.`);const n=t.statusCode;if(n<300||n>399)throw new TypeError(`Invalid statusCode: ${n}`);const a=new Array;return e.forEach(e=>a.push(`Contact: ${e.toString()}`)),t.extraHeaders=(t.extraHeaders||[]).concat(a),this.reply(t)}reject(e={statusCode:480}){if(!this.rejectable)throw new i.TransactionStateError(`${this.message.method} not rejectable in state ${this.transaction.state}.`);const t=e.statusCode;if(t<400||t>699)throw new TypeError(`Invalid statusCode: ${t}`);return this.reply(e)}trying(e){if(!this.tryingable)throw new i.TransactionStateError(`${this.message.method} not tryingable in state ${this.transaction.state}.`);return this.reply({statusCode:100})}receiveCancel(e){this.delegate&&this.delegate.onCancel&&this.delegate.onCancel(e)}get acceptable(){if(this.transaction instanceof r.InviteServerTransaction)return this.transaction.state===r.TransactionState.Proceeding||this.transaction.state===r.TransactionState.Accepted;if(this.transaction instanceof r.NonInviteServerTransaction)return this.transaction.state===r.TransactionState.Trying||this.transaction.state===r.TransactionState.Proceeding;throw new Error("Unknown transaction type.")}get progressable(){if(this.transaction instanceof r.InviteServerTransaction)return this.transaction.state===r.TransactionState.Proceeding;if(this.transaction instanceof r.NonInviteServerTransaction)return!1;throw new Error("Unknown transaction type.")}get redirectable(){if(this.transaction instanceof r.InviteServerTransaction)return this.transaction.state===r.TransactionState.Proceeding;if(this.transaction instanceof r.NonInviteServerTransaction)return this.transaction.state===r.TransactionState.Trying||this.transaction.state===r.TransactionState.Proceeding;throw new Error("Unknown transaction type.")}get rejectable(){if(this.transaction instanceof r.InviteServerTransaction)return this.transaction.state===r.TransactionState.Proceeding;if(this.transaction instanceof r.NonInviteServerTransaction)return this.transaction.state===r.TransactionState.Trying||this.transaction.state===r.TransactionState.Proceeding;throw new Error("Unknown transaction type.")}get tryingable(){if(this.transaction instanceof r.InviteServerTransaction)return this.transaction.state===r.TransactionState.Proceeding;if(this.transaction instanceof r.NonInviteServerTransaction)return this.transaction.state===r.TransactionState.Trying;throw new Error("Unknown transaction type.")}reply(e){e.toTag||100===e.statusCode||(e.toTag=this.toTag),e.userAgent=e.userAgent||this.core.configuration.userAgentHeaderFieldValue,e.supported=e.supported||this.core.configuration.supportedOptionTagsResponse;const t=Object(a.constructOutgoingResponse)(this.message,e);return this.transaction.receiveResponse(e.statusCode,t.message),t}init(){const e=new this.transactionConstructor(this.message,this.core.transport,{loggerFactory:this.loggerFactory,onStateChange:e=>{e===r.TransactionState.Terminated&&(this.core.userAgentServers.delete(t),this.dispose())},onTransportError:e=>{this.logger.error(e.message),this.delegate&&this.delegate.onTransportError?this.delegate.onTransportError(e):this.logger.error("User agent server response transport error.")}});this._transaction=e;const t=e.id;this.core.userAgentServers.set(e.id,this)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"InfoUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.INFO,n);super(a.NonInviteClientTransaction,e.userAgentCore,o,t)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"InfoUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e.userAgentCore,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"MessageUserAgentClient",(function(){return o}));var i=n(48),a=n(63);class o extends a.UserAgentClient{constructor(e,t,n){super(i.NonInviteClientTransaction,e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"MessageUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"NotifyUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.NOTIFY,n);super(a.NonInviteClientTransaction,e.userAgentCore,o,t)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"NotifyUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,void 0!==e.userAgentCore?e.userAgentCore:e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"PrackUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.PRACK,n);super(a.NonInviteClientTransaction,e.userAgentCore,o,t),e.signalingStateTransition(o)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"PrackUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e.userAgentCore,t,n),e.signalingStateTransition(t),this.dialog=e}accept(e={statusCode:200}){return e.body&&this.dialog.signalingStateTransition(e.body),super.accept(e)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ReInviteUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.INVITE,n);super(a.InviteClientTransaction,e.userAgentCore,o,t),this.delegate=t,e.signalingStateTransition(o),e.reinviteUserAgentClient=this,this.dialog=e}receiveResponse(e){if(!this.authenticationGuard(e,this.dialog))return;const t=e.statusCode?e.statusCode.toString():"";if(!t)throw new Error("Response status code undefined.");switch(!0){case/^100$/.test(t):this.delegate&&this.delegate.onTrying&&this.delegate.onTrying({message:e});break;case/^1[0-9]{2}$/.test(t):this.delegate&&this.delegate.onProgress&&this.delegate.onProgress({message:e,session:this.dialog,prack:e=>{throw new Error("Unimplemented.")}});break;case/^2[0-9]{2}$/.test(t):this.dialog.signalingStateTransition(e),this.delegate&&this.delegate.onAccept&&this.delegate.onAccept({message:e,session:this.dialog,ack:e=>this.dialog.ack(e)});break;case/^3[0-9]{2}$/.test(t):this.dialog.signalingStateRollback(),this.dialog.reinviteUserAgentClient=void 0,this.delegate&&this.delegate.onRedirect&&this.delegate.onRedirect({message:e});break;case/^[4-6][0-9]{2}$/.test(t):this.dialog.signalingStateRollback(),this.dialog.reinviteUserAgentClient=void 0,this.delegate&&this.delegate.onReject&&this.delegate.onReject({message:e});break;default:throw new Error(`Invalid status code ${t}`)}}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ReInviteUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.InviteServerTransaction,e.userAgentCore,t,n),e.reinviteUserAgentServer=this,this.dialog=e}accept(e={statusCode:200}){e.extraHeaders=e.extraHeaders||[],e.extraHeaders=e.extraHeaders.concat(this.dialog.routeSet.map(e=>`Record-Route: ${e}`));const t=super.accept(e),n=this.dialog,i=Object.assign(Object.assign({},t),{session:n});return e.body&&this.dialog.signalingStateTransition(e.body),this.dialog.reConfirm(),i}progress(e={statusCode:180}){const t=super.progress(e),n=this.dialog,i=Object.assign(Object.assign({},t),{session:n});return e.body&&this.dialog.signalingStateTransition(e.body),i}redirect(e,t={statusCode:302}){throw this.dialog.signalingStateRollback(),this.dialog.reinviteUserAgentServer=void 0,new Error("Unimplemented.")}reject(e={statusCode:488}){return this.dialog.signalingStateRollback(),this.dialog.reinviteUserAgentServer=void 0,super.reject(e)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ReferUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.REFER,n);super(a.NonInviteClientTransaction,e.userAgentCore,o,t)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ReferUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,void 0!==e.userAgentCore?e.userAgentCore:e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"SubscriptionDialog",(function(){return d}));var i=n(8),a=n(79),o=n(47),r=n(82),s=n(71),c=n(83),l=n(7);class d extends l.Dialog{constructor(e,t,n,i,a,o){super(i,a),this.delegate=o,this._autoRefresh=!1,this._subscriptionEvent=e,this._subscriptionExpires=t,this._subscriptionExpiresInitial=t,this._subscriptionExpiresLastSet=Math.floor(Date.now()/1e3),this._subscriptionRefresh=void 0,this._subscriptionRefreshLastSet=void 0,this._subscriptionState=n,this.logger=i.loggerFactory.getLogger("sip.subscribe-dialog"),this.logger.log(`SUBSCRIBE dialog ${this.id} constructed`)}static initialDialogStateForSubscription(e,t){const n=t.getHeaders("record-route"),a=t.parseHeader("contact");if(!a)throw new Error("Contact undefined.");if(!(a instanceof i.NameAddrHeader))throw new Error("Contact not instance of NameAddrHeader.");const o=a.uri,r=e.cseq,s=e.callId,c=e.fromTag,l=t.fromTag;if(!s)throw new Error("Call id undefined.");if(!c)throw new Error("From tag undefined.");if(!l)throw new Error("To tag undefined.");if(!e.from)throw new Error("From undefined.");if(!e.to)throw new Error("To undefined.");return{id:s+c+l,early:!1,callId:s,localTag:c,remoteTag:l,localSequenceNumber:r,remoteSequenceNumber:void 0,localURI:e.from.uri,remoteURI:e.to.uri,remoteTarget:o,routeSet:n,secure:!1}}dispose(){super.dispose(),this.N&&(clearTimeout(this.N),this.N=void 0),this.refreshTimerClear(),this.logger.log(`SUBSCRIBE dialog ${this.id} destroyed`)}get autoRefresh(){return this._autoRefresh}set autoRefresh(e){this._autoRefresh=!0,this.refreshTimerSet()}get subscriptionEvent(){return this._subscriptionEvent}get subscriptionExpires(){const e=Math.floor(Date.now()/1e3)-this._subscriptionExpiresLastSet;return Math.max(this._subscriptionExpires-e,0)}set subscriptionExpires(e){if(e<0)throw new Error("Expires must be greater than or equal to zero.");if(this._subscriptionExpires=e,this._subscriptionExpiresLastSet=Math.floor(Date.now()/1e3),this.autoRefresh){const t=this.subscriptionRefresh;(void 0===t||t>=e)&&this.refreshTimerSet()}}get subscriptionExpiresInitial(){return this._subscriptionExpiresInitial}get subscriptionRefresh(){if(void 0===this._subscriptionRefresh||void 0===this._subscriptionRefreshLastSet)return;const e=Math.floor(Date.now()/1e3)-this._subscriptionRefreshLastSet;return Math.max(this._subscriptionRefresh-e,0)}get subscriptionState(){return this._subscriptionState}receiveRequest(e){this.logger.log(`SUBSCRIBE dialog ${this.id} received ${e.method} request`),this.sequenceGuard(e)?(super.receiveRequest(e),e.method===i.C.NOTIFY?this.onNotify(e):(this.logger.log(`SUBSCRIBE dialog ${this.id} received unimplemented ${e.method} request`),this.core.replyStateless(e,{statusCode:501}))):this.logger.log(`SUBSCRIBE dialog ${this.id} rejected out of order ${e.method} request.`)}refresh(){const e="Allow: "+r.AllowedMethods.toString(),t={};return t.extraHeaders=(t.extraHeaders||[]).slice(),t.extraHeaders.push(e),t.extraHeaders.push("Event: "+this.subscriptionEvent),t.extraHeaders.push("Expires: "+this.subscriptionExpiresInitial),t.extraHeaders.push("Contact: "+this.core.configuration.contact.toString()),this.subscribe(void 0,t)}subscribe(e,t={}){if(this.subscriptionState!==a.SubscriptionState.Pending&&this.subscriptionState!==a.SubscriptionState.Active)throw new Error(`Invalid state ${this.subscriptionState}. May only re-subscribe while in state "pending" or "active".`);this.logger.log(`SUBSCRIBE dialog ${this.id} sending SUBSCRIBE request`);const n=new c.ReSubscribeUserAgentClient(this,e,t);return this.N&&(clearTimeout(this.N),this.N=void 0),this.N=setTimeout(()=>this.timerN(),o.Timers.TIMER_N),n}terminate(){this.stateTransition(a.SubscriptionState.Terminated),this.onTerminated()}unsubscribe(){const e="Allow: "+r.AllowedMethods.toString(),t={};return t.extraHeaders=(t.extraHeaders||[]).slice(),t.extraHeaders.push(e),t.extraHeaders.push("Event: "+this.subscriptionEvent),t.extraHeaders.push("Expires: 0"),t.extraHeaders.push("Contact: "+this.core.configuration.contact.toString()),this.subscribe(void 0,t)}onNotify(e){const t=e.parseHeader("Event").event;if(!t||t!==this.subscriptionEvent)return void this.core.replyStateless(e,{statusCode:489});this.N&&(clearTimeout(this.N),this.N=void 0);const n=e.parseHeader("Subscription-State");if(!n||!n.state)return void this.core.replyStateless(e,{statusCode:489});const i=n.state,o=n.expires?Math.max(n.expires,0):void 0;switch(i){case"pending":this.stateTransition(a.SubscriptionState.Pending,o);break;case"active":this.stateTransition(a.SubscriptionState.Active,o);break;case"terminated":this.stateTransition(a.SubscriptionState.Terminated,o);break;default:this.logger.warn("Unrecognized subscription state.")}const r=new s.NotifyUserAgentServer(this,e);this.delegate&&this.delegate.onNotify?this.delegate.onNotify(r):r.accept()}onRefresh(e){this.delegate&&this.delegate.onRefresh&&this.delegate.onRefresh(e)}onTerminated(){this.delegate&&this.delegate.onTerminated&&this.delegate.onTerminated()}refreshTimerClear(){this.refreshTimer&&(clearTimeout(this.refreshTimer),this.refreshTimer=void 0)}refreshTimerSet(){if(this.refreshTimerClear(),this.autoRefresh&&this.subscriptionExpires>0){const e=900*this.subscriptionExpires;this._subscriptionRefresh=Math.floor(e/1e3),this._subscriptionRefreshLastSet=Math.floor(Date.now()/1e3),this.refreshTimer=setTimeout(()=>{this.refreshTimer=void 0,this._subscriptionRefresh=void 0,this._subscriptionRefreshLastSet=void 0,this.onRefresh(this.refresh())},e)}}stateTransition(e,t){const n=()=>{this.logger.warn(`Invalid subscription state transition from ${this.subscriptionState} to ${e}`)};switch(e){case a.SubscriptionState.Initial:case a.SubscriptionState.NotifyWait:return void n();case a.SubscriptionState.Pending:if(this.subscriptionState!==a.SubscriptionState.NotifyWait&&this.subscriptionState!==a.SubscriptionState.Pending)return void n();break;case a.SubscriptionState.Active:case a.SubscriptionState.Terminated:if(this.subscriptionState!==a.SubscriptionState.NotifyWait&&this.subscriptionState!==a.SubscriptionState.Pending&&this.subscriptionState!==a.SubscriptionState.Active)return void n();break;default:return void n()}e===a.SubscriptionState.Pending&&t&&(this.subscriptionExpires=t),e===a.SubscriptionState.Active&&t&&(this.subscriptionExpires=t),e===a.SubscriptionState.Terminated&&this.dispose(),this._subscriptionState=e}timerN(){this.logger.warn("Timer N expired for SUBSCRIBE dialog. Timed out waiting for NOTIFY."),this.subscriptionState!==a.SubscriptionState.Terminated&&(this.stateTransition(a.SubscriptionState.Terminated),this.onTerminated())}}},function(e,t,n){"use strict";n.r(t);var i=n(80);n.d(t,"SubscriptionState",(function(){return i.SubscriptionState}));var a=n(81);for(var o in a)["SubscriptionState","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return a[e]}))}(o)},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"SubscriptionState",(function(){return i})),function(e){e.Initial="Initial",e.NotifyWait="NotifyWait",e.Pending="Pending",e.Active="Active",e.Terminated="Terminated"}(i||(i={}))},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"AllowedMethods",(function(){return a}));var i=n(8);const a=[i.C.ACK,i.C.BYE,i.C.CANCEL,i.C.INFO,i.C.INVITE,i.C.MESSAGE,i.C.NOTIFY,i.C.OPTIONS,i.C.PRACK,i.C.REFER,i.C.REGISTER,i.C.SUBSCRIBE]},function(e,t,n){"use strict";n.r(t),n.d(t,"ReSubscribeUserAgentClient",(function(){return r}));var i=n(8),a=n(48),o=n(63);class r extends o.UserAgentClient{constructor(e,t,n){const o=e.createOutgoingRequestMessage(i.C.SUBSCRIBE,n);super(a.NonInviteClientTransaction,e.userAgentCore,o,t),this.dialog=e}waitNotifyStop(){}receiveResponse(e){if(e.statusCode&&e.statusCode>=200&&e.statusCode<300){const t=e.getHeader("Expires");if(t){const e=Number(t);this.dialog.subscriptionExpires>e&&(this.dialog.subscriptionExpires=e)}else this.logger.warn("Expires header missing in a 200-class response to SUBSCRIBE")}e.statusCode&&e.statusCode>=400&&e.statusCode<700&&[404,405,410,416,480,481,482,483,484,485,489,501,604].includes(e.statusCode)&&this.dialog.terminate(),super.receiveResponse(e)}}},function(e,t,n){"use strict";n.r(t);var i=n(85);n.d(t,"Levels",(function(){return i.Levels}));var a=n(86);n.d(t,"LoggerFactory",(function(){return a.LoggerFactory}));var o=n(87);n.d(t,"Logger",(function(){return o.Logger}))},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"Levels",(function(){return i})),function(e){e[e.error=0]="error",e[e.warn=1]="warn",e[e.log=2]="log",e[e.debug=3]="debug"}(i||(i={}))},function(e,t,n){"use strict";n.r(t),n.d(t,"LoggerFactory",(function(){return o}));var i=n(85),a=n(87);class o{constructor(){this.builtinEnabled=!0,this._level=i.Levels.log,this.loggers={},this.logger=this.getLogger("sip:loggerfactory")}get level(){return this._level}set level(e){e>=0&&e<=3?this._level=e:e>3?this._level=3:i.Levels.hasOwnProperty(e)?this._level=e:this.logger.error("invalid 'level' parameter value: "+JSON.stringify(e))}get connector(){return this._connector}set connector(e){e?"function"==typeof e?this._connector=e:this.logger.error("invalid 'connector' parameter value: "+JSON.stringify(e)):this._connector=void 0}getLogger(e,t){if(t&&3===this.level)return new a.Logger(this,e,t);if(this.loggers[e])return this.loggers[e];{const t=new a.Logger(this,e);return this.loggers[e]=t,t}}genericLog(e,t,n,a){this.level>=e&&this.builtinEnabled&&this.print(e,t,n,a),this.connector&&this.connector(i.Levels[e],t,n,a)}print(e,t,n,a){if("string"==typeof a){const e=[new Date,t];n&&e.push(n),a=e.concat(a).join(" | ")}switch(e){case i.Levels.error:console.error(a);break;case i.Levels.warn:console.warn(a);break;case i.Levels.log:console.log(a);break;case i.Levels.debug:console.debug(a)}}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Logger",(function(){return a}));var i=n(85);class a{constructor(e,t,n){this.logger=e,this.category=t,this.label=n}error(e){this.genericLog(i.Levels.error,e)}warn(e){this.genericLog(i.Levels.warn,e)}log(e){this.genericLog(i.Levels.log,e)}debug(e){this.genericLog(i.Levels.debug,e)}genericLog(e,t){this.logger.genericLog(e,this.category,this.label,t)}}},function(e,t,n){"use strict";n.r(t);var i=n(89);n.d(t,"UserAgentCore",(function(){return i.UserAgentCore}));var a=n(100);for(var o in a)["UserAgentCore","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return a[e]}))}(o);var r=n(101);for(var o in r)["UserAgentCore","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return r[e]}))}(o)},function(e,t,n){"use strict";n.r(t),n.d(t,"UserAgentCore",(function(){return c}));var i=n(8),a=n(48),o=n(90),r=n(82);const s=["application/sdp","application/dtmf-relay"];class c{constructor(e,t={}){this.userAgentClients=new Map,this.userAgentServers=new Map,this.configuration=e,this.delegate=t,this.dialogs=new Map,this.subscribers=new Map,this.logger=e.loggerFactory.getLogger("sip.user-agent-core")}dispose(){this.reset()}reset(){this.dialogs.forEach(e=>e.dispose()),this.dialogs.clear(),this.subscribers.forEach(e=>e.dispose()),this.subscribers.clear(),this.userAgentClients.forEach(e=>e.dispose()),this.userAgentClients.clear(),this.userAgentServers.forEach(e=>e.dispose()),this.userAgentServers.clear()}get loggerFactory(){return this.configuration.loggerFactory}get transport(){const e=this.configuration.transportAccessor();if(!e)throw new Error("Transport undefined.");return e}invite(e,t){return new o.InviteUserAgentClient(this,e,t)}message(e,t){return new o.MessageUserAgentClient(this,e,t)}publish(e,t){return new o.PublishUserAgentClient(this,e,t)}register(e,t){return new o.RegisterUserAgentClient(this,e,t)}subscribe(e,t){return new o.SubscribeUserAgentClient(this,e,t)}request(e,t){return new o.UserAgentClient(a.NonInviteClientTransaction,this,e,t)}makeOutgoingRequestMessage(e,t,n,a,o,r,s){const c=this.configuration.sipjsId,l=this.configuration.displayName,d=this.configuration.viaForceRport,b=this.configuration.hackViaTcp,u=this.configuration.supportedOptionTags.slice();e===i.C.REGISTER&&u.push("path","gruu"),e===i.C.INVITE&&(this.configuration.contact.pubGruu||this.configuration.contact.tempGruu)&&u.push("gruu");const p=Object.assign(Object.assign({},{callIdPrefix:c,forceRport:d,fromDisplayName:l,hackViaTcp:b,optionTags:u,routeSet:this.configuration.routeSet,userAgentString:this.configuration.userAgentHeaderFieldValue,viaHost:this.configuration.viaHost}),o);return new i.OutgoingRequestMessage(e,t,n,a,p,r,s)}receiveIncomingRequestFromTransport(e){this.receiveRequestFromTransport(e)}receiveIncomingResponseFromTransport(e){this.receiveResponseFromTransport(e)}replyStateless(e,t){const n=this.configuration.userAgentHeaderFieldValue,a=this.configuration.supportedOptionTagsResponse;t=Object.assign(Object.assign({},t),{userAgent:n,supported:a});const o=Object(i.constructOutgoingResponse)(e,t);return this.transport.send(o.message).catch(t=>{t instanceof Error&&this.logger.error(t.message),this.logger.error(`Transport error occurred sending stateless reply to ${e.method} request.`)}),o}receiveRequestFromTransport(e){const t=e.viaBranch,n=this.userAgentServers.get(t);e.method===i.C.ACK&&n&&n.transaction.state===a.TransactionState.Accepted&&n instanceof o.InviteUserAgentServer?this.logger.warn(`Discarding out of dialog ACK after 2xx response sent on transaction ${t}.`):e.method!==i.C.CANCEL?n?n.transaction.receiveRequest(e):this.receiveRequest(e):n?(this.replyStateless(e,{statusCode:200}),n.transaction instanceof a.InviteServerTransaction&&n.transaction.state===a.TransactionState.Proceeding&&n instanceof o.InviteUserAgentServer&&n.receiveCancel(e)):this.replyStateless(e,{statusCode:481})}receiveRequest(e){if(!r.AllowedMethods.includes(e.method)){const t="Allow: "+r.AllowedMethods.toString();return void this.replyStateless(e,{statusCode:405,extraHeaders:[t]})}if(!e.ruri)throw new Error("Request-URI undefined.");if("sip"!==e.ruri.scheme)return void this.replyStateless(e,{statusCode:416});const t=e.ruri,n=e=>!!e&&e.user===t.user;if(!n(this.configuration.aor)&&!(n(this.configuration.contact.uri)||n(this.configuration.contact.pubGruu)||n(this.configuration.contact.tempGruu)))return this.logger.warn("Request-URI does not point to us."),void(e.method!==i.C.ACK&&this.replyStateless(e,{statusCode:404}));if(e.method!==i.C.INVITE||e.hasHeader("Contact")){if(!e.toTag&&!this.userAgentServers.has(e.viaBranch)&&Array.from(this.userAgentServers.values()).some(t=>t.transaction.request.fromTag===e.fromTag&&t.transaction.request.callId===e.callId&&t.transaction.request.cseq===e.cseq))return void this.replyStateless(e,{statusCode:482});e.toTag?this.receiveInsideDialogRequest(e):this.receiveOutsideDialogRequest(e)}else this.replyStateless(e,{statusCode:400,reasonPhrase:"Missing Contact Header"})}receiveInsideDialogRequest(e){if(e.method===i.C.NOTIFY){const t=e.parseHeader("Event");if(!t||!t.event)return void this.replyStateless(e,{statusCode:489});const n=this.subscribers.get(e.callId+e.toTag+t.event);if(n){const t=new o.NotifyUserAgentServer(this,e);return void n.onNotify(t)}}const t=this.dialogs.get(e.callId+e.toTag+e.fromTag);if(t){if(e.method===i.C.OPTIONS){const t="Allow: "+r.AllowedMethods.toString(),n="Accept: "+s.toString();return void this.replyStateless(e,{statusCode:200,extraHeaders:[t,n]})}t.receiveRequest(e)}else e.method!==i.C.ACK&&this.replyStateless(e,{statusCode:481})}receiveOutsideDialogRequest(e){switch(e.method){case i.C.ACK:break;case i.C.BYE:this.replyStateless(e,{statusCode:481});break;case i.C.CANCEL:throw new Error(`Unexpected out of dialog request method ${e.method}.`);case i.C.INFO:this.replyStateless(e,{statusCode:405});break;case i.C.INVITE:{const t=new o.InviteUserAgentServer(this,e);this.delegate.onInvite?this.delegate.onInvite(t):t.reject()}break;case i.C.MESSAGE:{const t=new o.MessageUserAgentServer(this,e);this.delegate.onMessage?this.delegate.onMessage(t):t.accept()}break;case i.C.NOTIFY:{const t=new o.NotifyUserAgentServer(this,e);this.delegate.onNotify?this.delegate.onNotify(t):t.reject({statusCode:405})}break;case i.C.OPTIONS:{const t="Allow: "+r.AllowedMethods.toString(),n="Accept: "+s.toString();this.replyStateless(e,{statusCode:200,extraHeaders:[t,n]})}break;case i.C.REFER:{const t=new o.ReferUserAgentServer(this,e);this.delegate.onRefer?this.delegate.onRefer(t):t.reject({statusCode:405})}break;case i.C.REGISTER:{const t=new o.RegisterUserAgentServer(this,e);this.delegate.onRegister?this.delegate.onRegister(t):t.reject({statusCode:405})}break;case i.C.SUBSCRIBE:{const t=new o.SubscribeUserAgentServer(this,e);this.delegate.onSubscribe?this.delegate.onSubscribe(t):t.reject({statusCode:480})}break;default:throw new Error(`Unexpected out of dialog request method ${e.method}.`)}}receiveResponseFromTransport(e){if(e.getHeaders("via").length>1)return void this.logger.warn("More than one Via header field present in the response, dropping");const t=e.viaBranch+e.method,n=this.userAgentClients.get(t);n?n.transaction.receiveResponse(e):this.logger.warn(`Discarding unmatched ${e.statusCode} response to ${e.method} ${t}.`)}}},function(e,t,n){"use strict";n.r(t);var i=n(62);n.d(t,"ByeUserAgentClient",(function(){return i.ByeUserAgentClient}));var a=n(64);n.d(t,"ByeUserAgentServer",(function(){return a.ByeUserAgentServer}));var o=n(91);n.d(t,"CancelUserAgentClient",(function(){return o.CancelUserAgentClient}));var r=n(66);n.d(t,"InfoUserAgentClient",(function(){return r.InfoUserAgentClient}));var s=n(67);n.d(t,"InfoUserAgentServer",(function(){return s.InfoUserAgentServer}));var c=n(92);n.d(t,"InviteUserAgentClient",(function(){return c.InviteUserAgentClient}));var l=n(93);n.d(t,"InviteUserAgentServer",(function(){return l.InviteUserAgentServer}));var d=n(68);n.d(t,"MessageUserAgentClient",(function(){return d.MessageUserAgentClient}));var b=n(69);n.d(t,"MessageUserAgentServer",(function(){return b.MessageUserAgentServer}));var u=n(70);n.d(t,"NotifyUserAgentClient",(function(){return u.NotifyUserAgentClient}));var p=n(71);n.d(t,"NotifyUserAgentServer",(function(){return p.NotifyUserAgentServer}));var h=n(94);n.d(t,"PublishUserAgentClient",(function(){return h.PublishUserAgentClient}));var m=n(72);n.d(t,"PrackUserAgentClient",(function(){return m.PrackUserAgentClient}));var g=n(73);n.d(t,"PrackUserAgentServer",(function(){return g.PrackUserAgentServer}));var f=n(74);n.d(t,"ReInviteUserAgentClient",(function(){return f.ReInviteUserAgentClient}));var _=n(75);n.d(t,"ReInviteUserAgentServer",(function(){return _.ReInviteUserAgentServer}));var v=n(83);n.d(t,"ReSubscribeUserAgentClient",(function(){return v.ReSubscribeUserAgentClient}));var C=n(95);n.d(t,"ReSubscribeUserAgentServer",(function(){return C.ReSubscribeUserAgentServer}));var S=n(76);n.d(t,"ReferUserAgentClient",(function(){return S.ReferUserAgentClient}));var y=n(77);n.d(t,"ReferUserAgentServer",(function(){return y.ReferUserAgentServer}));var w=n(96);n.d(t,"RegisterUserAgentClient",(function(){return w.RegisterUserAgentClient}));var x=n(97);n.d(t,"RegisterUserAgentServer",(function(){return x.RegisterUserAgentServer}));var W=n(98);n.d(t,"SubscribeUserAgentClient",(function(){return W.SubscribeUserAgentClient}));var k=n(99);n.d(t,"SubscribeUserAgentServer",(function(){return k.SubscribeUserAgentServer}));var X=n(63);n.d(t,"UserAgentClient",(function(){return X.UserAgentClient}));var M=n(65);n.d(t,"UserAgentServer",(function(){return M.UserAgentServer}))},function(e,t,n){"use strict";n.r(t),n.d(t,"CancelUserAgentClient",(function(){return o}));var i=n(48),a=n(63);class o extends a.UserAgentClient{constructor(e,t,n){super(i.NonInviteClientTransaction,e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"InviteUserAgentClient",(function(){return s}));var i=n(6),a=n(44),o=n(48),r=n(63);class s extends r.UserAgentClient{constructor(e,t,n){super(o.InviteClientTransaction,e,t,n),this.confirmedDialogAcks=new Map,this.confirmedDialogs=new Map,this.earlyDialogs=new Map,this.delegate=n}dispose(){this.earlyDialogs.forEach(e=>e.dispose()),this.earlyDialogs.clear(),super.dispose()}onTransportError(e){if(this.transaction.state===o.TransactionState.Calling)return super.onTransportError(e);this.logger.error(e.message),this.logger.error("User agent client request transport error while sending ACK.")}receiveResponse(e){if(!this.authenticationGuard(e))return;const t=e.statusCode?e.statusCode.toString():"";if(!t)throw new Error("Response status code undefined.");switch(!0){case/^100$/.test(t):return void(this.delegate&&this.delegate.onTrying&&this.delegate.onTrying({message:e}));case/^1[0-9]{2}$/.test(t):{if(!e.toTag)return void this.logger.warn("Non-100 1xx INVITE response received without a to tag, dropping.");if(!e.parseHeader("contact"))return void this.logger.error("Non-100 1xx INVITE response received without a Contact header field, dropping.");const t=i.Dialog.initialDialogStateForUserAgentClient(this.message,e);let n=this.earlyDialogs.get(t.id);if(!n){const e=this.transaction;if(!(e instanceof o.InviteClientTransaction))throw new Error("Transaction not instance of InviteClientTransaction.");n=new i.SessionDialog(e,this.core,t),this.earlyDialogs.set(n.id,n)}if(!n.reliableSequenceGuard(e))return void this.logger.warn("1xx INVITE reliable response received out of order or is a retransmission, dropping.");n.signalingState!==a.SignalingState.Initial&&n.signalingState!==a.SignalingState.HaveLocalOffer||n.signalingStateTransition(e);const r=n;this.delegate&&this.delegate.onProgress&&this.delegate.onProgress({message:e,session:r,prack:e=>r.prack(void 0,e)})}return;case/^2[0-9]{2}$/.test(t):{if(!e.toTag)return void this.logger.error("2xx INVITE response received without a to tag, dropping.");if(!e.parseHeader("contact"))return void this.logger.error("2xx INVITE response received without a Contact header field, dropping.");const t=i.Dialog.initialDialogStateForUserAgentClient(this.message,e);let n=this.confirmedDialogs.get(t.id);if(n){const e=this.confirmedDialogAcks.get(t.id);if(e){const t=this.transaction;if(!(t instanceof o.InviteClientTransaction))throw new Error("Client transaction not instance of InviteClientTransaction.");t.ackResponse(e.message)}return}if(n=this.earlyDialogs.get(t.id),n)n.confirm(),n.recomputeRouteSet(e),this.earlyDialogs.delete(n.id),this.confirmedDialogs.set(n.id,n);else{const e=this.transaction;if(!(e instanceof o.InviteClientTransaction))throw new Error("Transaction not instance of InviteClientTransaction.");n=new i.SessionDialog(e,this.core,t),this.confirmedDialogs.set(n.id,n)}n.signalingState!==a.SignalingState.Initial&&n.signalingState!==a.SignalingState.HaveLocalOffer||n.signalingStateTransition(e);const r=n;if(this.delegate&&this.delegate.onAccept)this.delegate.onAccept({message:e,session:r,ack:e=>{const t=r.ack(e);return this.confirmedDialogAcks.set(r.id,t),t}});else{const e=r.ack();this.confirmedDialogAcks.set(r.id,e)}}return;case/^3[0-9]{2}$/.test(t):return this.earlyDialogs.forEach(e=>e.dispose()),this.earlyDialogs.clear(),void(this.delegate&&this.delegate.onRedirect&&this.delegate.onRedirect({message:e}));case/^[4-6][0-9]{2}$/.test(t):return this.earlyDialogs.forEach(e=>e.dispose()),this.earlyDialogs.clear(),void(this.delegate&&this.delegate.onReject&&this.delegate.onReject({message:e}));default:throw new Error(`Invalid status code ${t}`)}throw new Error(`Executing what should be an unreachable code path receiving ${t} response.`)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"InviteUserAgentServer",(function(){return l}));var i=n(6),a=n(51),o=n(44),r=n(48),s=n(82),c=n(65);class l extends c.UserAgentServer{constructor(e,t,n){super(r.InviteServerTransaction,e,t,n),this.core=e}dispose(){this.earlyDialog&&this.earlyDialog.dispose(),super.dispose()}accept(e={statusCode:200}){if(!this.acceptable)throw new a.TransactionStateError(`${this.message.method} not acceptable in state ${this.transaction.state}.`);if(!this.confirmedDialog)if(this.earlyDialog)this.earlyDialog.confirm(),this.confirmedDialog=this.earlyDialog,this.earlyDialog=void 0;else{const e=this.transaction;if(!(e instanceof r.InviteServerTransaction))throw new Error("Transaction not instance of InviteClientTransaction.");const t=i.Dialog.initialDialogStateForUserAgentServer(this.message,this.toTag);this.confirmedDialog=new i.SessionDialog(e,this.core,t)}const t=this.message.getHeaders("record-route").map(e=>`Record-Route: ${e}`),n=`Contact: ${this.core.configuration.contact.toString()}`,c="Allow: "+s.AllowedMethods.toString();if(!e.body)if(this.confirmedDialog.signalingState===o.SignalingState.Stable)e.body=this.confirmedDialog.answer;else if(this.confirmedDialog.signalingState===o.SignalingState.Initial||this.confirmedDialog.signalingState===o.SignalingState.HaveRemoteOffer)throw new Error("Response must have a body.");e.statusCode=e.statusCode||200,e.extraHeaders=e.extraHeaders||[],e.extraHeaders=e.extraHeaders.concat(t),e.extraHeaders.push(c),e.extraHeaders.push(n);const l=super.accept(e),d=this.confirmedDialog,b=Object.assign(Object.assign({},l),{session:d});return e.body&&this.confirmedDialog.signalingState!==o.SignalingState.Stable&&this.confirmedDialog.signalingStateTransition(e.body),b}progress(e={statusCode:180}){if(!this.progressable)throw new a.TransactionStateError(`${this.message.method} not progressable in state ${this.transaction.state}.`);if(!this.earlyDialog){const e=this.transaction;if(!(e instanceof r.InviteServerTransaction))throw new Error("Transaction not instance of InviteClientTransaction.");const t=i.Dialog.initialDialogStateForUserAgentServer(this.message,this.toTag,!0);this.earlyDialog=new i.SessionDialog(e,this.core,t)}const t=this.message.getHeaders("record-route").map(e=>`Record-Route: ${e}`),n=`Contact: ${this.core.configuration.contact}`;e.extraHeaders=e.extraHeaders||[],e.extraHeaders=e.extraHeaders.concat(t),e.extraHeaders.push(n);const s=super.progress(e),c=this.earlyDialog,l=Object.assign(Object.assign({},s),{session:c});return e.body&&this.earlyDialog.signalingState!==o.SignalingState.Stable&&this.earlyDialog.signalingStateTransition(e.body),l}redirect(e,t={statusCode:302}){return super.redirect(e,t)}reject(e={statusCode:486}){return super.reject(e)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"PublishUserAgentClient",(function(){return o}));var i=n(48),a=n(63);class o extends a.UserAgentClient{constructor(e,t,n){super(i.NonInviteClientTransaction,e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"ReSubscribeUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e.userAgentCore,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"RegisterUserAgentClient",(function(){return o}));var i=n(48),a=n(63);class o extends a.UserAgentClient{constructor(e,t,n){super(i.NonInviteClientTransaction,e,t,n)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"RegisterUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e,t,n),this.core=e}}},function(e,t,n){"use strict";n.r(t),n.d(t,"SubscribeUserAgentClient",(function(){return c}));var i=n(78),a=n(79),o=n(47),r=n(48),s=n(63);class c extends s.UserAgentClient{constructor(e,t,n){const i=t.getHeader("Event");if(!i)throw new Error("Event undefined");const o=t.getHeader("Expires");if(!o)throw new Error("Expires undefined");super(r.NonInviteClientTransaction,e,t,n),this.delegate=n,this.subscriberId=t.callId+t.fromTag+i,this.subscriptionExpiresRequested=this.subscriptionExpires=Number(o),this.subscriptionEvent=i,this.subscriptionState=a.SubscriptionState.NotifyWait,this.waitNotifyStart()}dispose(){super.dispose()}onNotify(e){const t=e.message.parseHeader("Event").event;if(!t||t!==this.subscriptionEvent)return this.logger.warn("Failed to parse event."),void e.reject({statusCode:489});const n=e.message.parseHeader("Subscription-State");if(!n||!n.state)return this.logger.warn("Failed to parse subscription state."),void e.reject({statusCode:489});const o=n.state;switch(o){case"pending":case"active":case"terminated":break;default:return this.logger.warn(`Invalid subscription state ${o}`),void e.reject({statusCode:489})}if("terminated"!==o&&!e.message.parseHeader("contact"))return this.logger.warn("Failed to parse contact."),void e.reject({statusCode:489});if(this.dialog)throw new Error("Dialog already created. This implementation only supports install of single subscriptions.");switch(this.waitNotifyStop(),this.subscriptionExpires=n.expires?Math.min(this.subscriptionExpires,Math.max(n.expires,0)):this.subscriptionExpires,o){case"pending":this.subscriptionState=a.SubscriptionState.Pending;break;case"active":this.subscriptionState=a.SubscriptionState.Active;break;case"terminated":this.subscriptionState=a.SubscriptionState.Terminated;break;default:throw new Error(`Unrecognized state ${o}.`)}if(this.subscriptionState!==a.SubscriptionState.Terminated){const t=i.SubscriptionDialog.initialDialogStateForSubscription(this.message,e.message);this.dialog=new i.SubscriptionDialog(this.subscriptionEvent,this.subscriptionExpires,this.subscriptionState,this.core,t)}this.delegate&&this.delegate.onNotify?this.delegate.onNotify({request:e,subscription:this.dialog}):e.accept()}waitNotifyStart(){this.N||(this.core.subscribers.set(this.subscriberId,this),this.N=setTimeout(()=>this.timerN(),o.Timers.TIMER_N))}waitNotifyStop(){this.N&&(this.core.subscribers.delete(this.subscriberId),clearTimeout(this.N),this.N=void 0)}receiveResponse(e){if(this.authenticationGuard(e)){if(e.statusCode&&e.statusCode>=200&&e.statusCode<300){const t=e.getHeader("Expires");if(t){const e=Number(t);e>this.subscriptionExpiresRequested&&this.logger.warn("Expires header in a 200-class response to SUBSCRIBE with a higher value than the one in the request"),e<this.subscriptionExpires&&(this.subscriptionExpires=e)}else this.logger.warn("Expires header missing in a 200-class response to SUBSCRIBE");this.dialog&&this.dialog.subscriptionExpires>this.subscriptionExpires&&(this.dialog.subscriptionExpires=this.subscriptionExpires)}e.statusCode&&e.statusCode>=300&&e.statusCode<700&&this.waitNotifyStop(),super.receiveResponse(e)}}timerN(){this.logger.warn("Timer N expired for SUBSCRIBE user agent client. Timed out waiting for NOTIFY."),this.waitNotifyStop(),this.delegate&&this.delegate.onNotifyTimeout&&this.delegate.onNotifyTimeout()}}},function(e,t,n){"use strict";n.r(t),n.d(t,"SubscribeUserAgentServer",(function(){return o}));var i=n(48),a=n(65);class o extends a.UserAgentServer{constructor(e,t,n){super(i.NonInviteServerTransaction,e,t,n),this.core=e}}},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"RequestPendingError",(function(){return a}));var i=n(5);class a extends i.Exception{constructor(e){super(e||"Request pending.")}}},function(e,t,n){"use strict";n.r(t),n.d(t,"SessionDescriptionHandlerError",(function(){return a}));var i=n(5);class a extends i.Exception{constructor(e){super(e||"Unspecified session description handler error.")}}},function(e,t,n){"use strict";n.r(t),n.d(t,"SessionTerminatedError",(function(){return a}));var i=n(5);class a extends i.Exception{constructor(){super("The session has terminated.")}}},function(e,t,n){"use strict";n.r(t),n.d(t,"StateTransitionError",(function(){return a}));var i=n(5);class a extends i.Exception{constructor(e){super(e||"An error occurred during state transition.")}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Bye",(function(){return i}));class i{constructor(e){this.incomingByeRequest=e}get request(){return this.incomingByeRequest.message}accept(e){return this.incomingByeRequest.accept(e),Promise.resolve()}reject(e){return this.incomingByeRequest.reject(e),Promise.resolve()}}},function(e,t,n){"use strict";n.r(t),n.d(t,"EmitterImpl",(function(){return i}));class i{constructor(){this.listeners=new Array}addListener(e,t){const n=t=>{this.removeListener(n),e(t)};this.listeners.push(!0===(null==t?void 0:t.once)?n:e)}emit(e){this.listeners.slice().forEach(t=>t(e))}removeAllListeners(){this.listeners=[]}removeListener(e){this.listeners=this.listeners.filter(t=>t!==e)}on(e){return this.addListener(e)}off(e){return this.removeListener(e)}once(e){return this.addListener(e,{once:!0})}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Info",(function(){return i}));class i{constructor(e){this.incomingInfoRequest=e}get request(){return this.incomingInfoRequest.message}accept(e){return this.incomingInfoRequest.accept(e),Promise.resolve()}reject(e){return this.incomingInfoRequest.reject(e),Promise.resolve()}}},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Invitation",(function(){return l}));var i=n(5),a=n(32),o=n(3),r=n(114),s=n(118),c=n(119);class l extends r.Session{constructor(e,t){super(e),this.incomingInviteRequest=t,this.disposed=!1,this.expiresTimer=void 0,this.isCanceled=!1,this.rel100="none",this.rseq=Math.floor(1e4*Math.random()),this.userNoAnswerTimer=void 0,this.waitingForPrack=!1,this.logger=e.getLogger("sip.Invitation");const n=this.incomingInviteRequest.message,a=n.getHeader("require");a&&a.toLowerCase().includes("100rel")&&(this.rel100="required");const o=n.getHeader("supported");if(o&&o.toLowerCase().includes("100rel")&&(this.rel100="supported"),n.toTag=t.toTag,"string"!=typeof n.toTag)throw new TypeError("toTag should have been a string.");if(this.userNoAnswerTimer=setTimeout(()=>{t.reject({statusCode:480}),this.stateTransition(s.SessionState.Terminated)},this.userAgent.configuration.noAnswerTimeout?1e3*this.userAgent.configuration.noAnswerTimeout:6e4),n.hasHeader("expires")){const e=1e3*Number(n.getHeader("expires")||0);this.expiresTimer=setTimeout(()=>{this.state===s.SessionState.Initial&&(t.reject({statusCode:487}),this.stateTransition(s.SessionState.Terminated))},e)}const r=this.request.getHeader("P-Asserted-Identity");r&&(this._assertedIdentity=i.Grammar.nameAddrHeaderParse(r)),this._contact=this.userAgent.contact.toString();const c=n.parseHeader("Content-Disposition");c&&"render"===c.type&&(this._renderbody=n.body,this._rendertype=n.getHeader("Content-Type")),this._id=n.callId+n.fromTag,this.userAgent._sessions[this._id]=this}dispose(){if(this.disposed)return Promise.resolve();switch(this.disposed=!0,this.expiresTimer&&(clearTimeout(this.expiresTimer),this.expiresTimer=void 0),this.userNoAnswerTimer&&(clearTimeout(this.userNoAnswerTimer),this.userNoAnswerTimer=void 0),this.prackNeverArrived(),this.state){case s.SessionState.Initial:case s.SessionState.Establishing:return this.reject().then(()=>super.dispose());case s.SessionState.Established:case s.SessionState.Terminating:case s.SessionState.Terminated:return super.dispose();default:throw new Error("Unknown state.")}}get autoSendAnInitialProvisionalResponse(){return"required"!==this.rel100}get body(){return this.incomingInviteRequest.message.body}get localIdentity(){return this.request.to}get remoteIdentity(){return this.request.from}get request(){return this.incomingInviteRequest.message}accept(e={}){if(this.logger.log("Invitation.accept"),this.state!==s.SessionState.Initial){const e=new Error(`Invalid session state ${this.state}`);return this.logger.error(e.message),Promise.reject(e)}return e.sessionDescriptionHandlerModifiers&&(this.sessionDescriptionHandlerModifiers=e.sessionDescriptionHandlerModifiers),e.sessionDescriptionHandlerOptions&&(this.sessionDescriptionHandlerOptions=e.sessionDescriptionHandlerOptions),this.stateTransition(s.SessionState.Establishing),this.sendAccept().then(({session:e})=>{e.delegate={onAck:e=>this.onAckRequest(e),onAckTimeout:()=>this.onAckTimeout(),onBye:e=>this.onByeRequest(e),onInfo:e=>this.onInfoRequest(e),onInvite:e=>this.onInviteRequest(e),onMessage:e=>this.onMessageRequest(e),onNotify:e=>this.onNotifyRequest(e),onPrack:e=>this.onPrackRequest(e),onRefer:e=>this.onReferRequest(e)},this._dialog=e,this.stateTransition(s.SessionState.Established),this._replacee&&this._replacee._bye()}).catch(e=>this.handleResponseError(e))}progress(e={}){if(this.logger.log("Invitation.progress"),this.state!==s.SessionState.Initial){const e=new Error(`Invalid session state ${this.state}`);return this.logger.error(e.message),Promise.reject(e)}const t=e.statusCode||180;if(t<100||t>199)throw new TypeError("Invalid statusCode: "+t);return e.sessionDescriptionHandlerModifiers&&(this.sessionDescriptionHandlerModifiers=e.sessionDescriptionHandlerModifiers),e.sessionDescriptionHandlerOptions&&(this.sessionDescriptionHandlerOptions=e.sessionDescriptionHandlerOptions),this.waitingForPrack?(this.logger.warn("Unexpected call for progress while waiting for prack, ignoring"),Promise.resolve()):100===e.statusCode?this.sendProgressTrying().then(()=>{}).catch(e=>this.handleResponseError(e)):"required"===this.rel100||"supported"===this.rel100&&e.rel100||"supported"===this.rel100&&this.userAgent.configuration.sipExtension100rel===c.SIPExtension.Required?this.sendProgressReliableWaitForPrack(e).then(()=>{}).catch(e=>this.handleResponseError(e)):this.sendProgress(e).then(()=>{}).catch(e=>this.handleResponseError(e))}reject(e={}){if(this.logger.log("Invitation.reject"),this.state!==s.SessionState.Initial&&this.state!==s.SessionState.Establishing){const e=new Error(`Invalid session state ${this.state}`);return this.logger.error(e.message),Promise.reject(e)}const t=e.statusCode||480,n=e.reasonPhrase?e.reasonPhrase:Object(a.getReasonPhrase)(t),o=e.extraHeaders||[];if(t<300||t>699)throw new TypeError("Invalid statusCode: "+t);const r=e.body?Object(i.fromBodyLegacy)(e.body):void 0;return t<400?this.incomingInviteRequest.redirect([],{statusCode:t,reasonPhrase:n,extraHeaders:o,body:r}):this.incomingInviteRequest.reject({statusCode:t,reasonPhrase:n,extraHeaders:o,body:r}),this.stateTransition(s.SessionState.Terminated),Promise.resolve()}_onCancel(e){this.logger.log("Invitation._onCancel"),this.state===s.SessionState.Initial||this.state===s.SessionState.Establishing?(this.isCanceled=!0,this.incomingInviteRequest.reject({statusCode:487}),this.stateTransition(s.SessionState.Terminated)):this.logger.error(`CANCEL received while in state ${this.state}, dropping request`)}handlePrackOfferAnswer(e){if(!this.dialog)throw new Error("Dialog undefined.");const t=Object(i.getBody)(e.message);if(!t||"session"!==t.contentDisposition)return Promise.resolve(void 0);const n={sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers};switch(this.dialog.signalingState){case i.SignalingState.Initial:throw new Error(`Invalid signaling state ${this.dialog.signalingState}.`);case i.SignalingState.Stable:return this.setAnswer(t,n).then(()=>{});case i.SignalingState.HaveLocalOffer:throw new Error(`Invalid signaling state ${this.dialog.signalingState}.`);case i.SignalingState.HaveRemoteOffer:return this.setOfferAndGetAnswer(t,n);default:throw new Error(`Invalid signaling state ${this.dialog.signalingState}.`)}}handleResponseError(e){let t=480;if(e instanceof Error?this.logger.error(e.message):this.logger.error(e),e instanceof o.ContentTypeUnsupportedError?(this.logger.error("A session description handler occurred while sending response (content type unsupported"),t=415):e instanceof o.SessionDescriptionHandlerError?this.logger.error("A session description handler occurred while sending response"):e instanceof o.SessionTerminatedError?this.logger.error("Session ended before response could be formulated and sent (while waiting for PRACK)"):e instanceof i.TransactionStateError&&this.logger.error("Session changed state before response could be formulated and sent"),this.state===s.SessionState.Initial||this.state===s.SessionState.Establishing)try{this.incomingInviteRequest.reject({statusCode:t}),this.stateTransition(s.SessionState.Terminated)}catch(n){throw this.logger.error("An error occurred attempting to reject the request while handling another error"),n}if(!this.isCanceled)throw e;this.logger.warn("An error occurred while attempting to formulate and send a response to an incoming INVITE. However a CANCEL was received and processed while doing so which can (and often does) result in errors occurring as the session terminates in the meantime. Said error is being ignored.")}onAckTimeout(){if(this.logger.log("Invitation.onAckTimeout"),!this.dialog)throw new Error("Dialog undefined.");this.logger.log("No ACK received for an extended period of time, terminating session"),this.dialog.bye(),this.stateTransition(s.SessionState.Terminated)}sendAccept(){const e={sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers};return this.waitingForPrack?this.waitForArrivalOfPrack().then(()=>clearTimeout(this.userNoAnswerTimer)).then(()=>this.generateResponseOfferAnswer(this.incomingInviteRequest,e)).then(e=>this.incomingInviteRequest.accept({statusCode:200,body:e})):(clearTimeout(this.userNoAnswerTimer),this.generateResponseOfferAnswer(this.incomingInviteRequest,e).then(e=>this.incomingInviteRequest.accept({statusCode:200,body:e})))}sendProgress(e={}){const t=e.statusCode||180,n=e.reasonPhrase,a=(e.extraHeaders||[]).slice(),o=e.body?Object(i.fromBodyLegacy)(e.body):void 0;if(183===t&&!o)return this.sendProgressWithSDP(e);try{const e=this.incomingInviteRequest.progress({statusCode:t,reasonPhrase:n,extraHeaders:a,body:o});return this._dialog=e.session,Promise.resolve(e)}catch(r){return Promise.reject(r)}}sendProgressWithSDP(e={}){const t={sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers},n=e.statusCode||183,i=e.reasonPhrase,a=(e.extraHeaders||[]).slice();return this.generateResponseOfferAnswer(this.incomingInviteRequest,t).then(e=>this.incomingInviteRequest.progress({statusCode:n,reasonPhrase:i,extraHeaders:a,body:e})).then(e=>(this._dialog=e.session,e))}sendProgressReliable(e={}){return e.extraHeaders=(e.extraHeaders||[]).slice(),e.extraHeaders.push("Require: 100rel"),e.extraHeaders.push("RSeq: "+Math.floor(1e4*Math.random())),this.sendProgressWithSDP(e)}sendProgressReliableWaitForPrack(e={}){const t={sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers},n=e.statusCode||183,a=e.reasonPhrase,r=(e.extraHeaders||[]).slice();let s;return r.push("Require: 100rel"),r.push("RSeq: "+this.rseq++),new Promise((e,c)=>{this.waitingForPrack=!0,this.generateResponseOfferAnswer(this.incomingInviteRequest,t).then(e=>(s=e,this.incomingInviteRequest.progress({statusCode:n,reasonPhrase:a,extraHeaders:r,body:s}))).then(t=>{let l,d;this._dialog=t.session,t.session.delegate={onPrack:n=>{l=n,clearTimeout(b),clearTimeout(h),this.waitingForPrack&&(this.waitingForPrack=!1,this.handlePrackOfferAnswer(l).then(n=>{try{d=l.accept({statusCode:200,body:n}),this.prackArrived(),e({prackRequest:l,prackResponse:d,progressResponse:t})}catch(i){c(i)}}).catch(e=>c(e)))}};const b=setTimeout(()=>{this.waitingForPrack&&(this.waitingForPrack=!1,this.logger.warn("No PRACK received, rejecting INVITE."),clearTimeout(h),this.reject({statusCode:504}).then(()=>c(new o.SessionTerminatedError)).catch(e=>c(e)))},64*i.Timers.T1),u=()=>{try{this.incomingInviteRequest.progress({statusCode:n,reasonPhrase:a,extraHeaders:r,body:s})}catch(e){return this.waitingForPrack=!1,void c(e)}h=setTimeout(u,p*=2)};let p=i.Timers.T1,h=setTimeout(u,p)}).catch(e=>{this.waitingForPrack=!1,c(e)})})}sendProgressTrying(){try{const e=this.incomingInviteRequest.trying();return Promise.resolve(e)}catch(e){return Promise.reject(e)}}waitForArrivalOfPrack(){if(this.waitingForPrackPromise)throw new Error("Already waiting for PRACK");return this.waitingForPrackPromise=new Promise((e,t)=>{this.waitingForPrackResolve=e,this.waitingForPrackReject=t}),this.waitingForPrackPromise}prackArrived(){this.waitingForPrackResolve&&this.waitingForPrackResolve(),this.waitingForPrackPromise=void 0,this.waitingForPrackResolve=void 0,this.waitingForPrackReject=void 0}prackNeverArrived(){this.waitingForPrackReject&&this.waitingForPrackReject(new o.SessionTerminatedError),this.waitingForPrackPromise=void 0,this.waitingForPrackResolve=void 0,this.waitingForPrackReject=void 0}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Session",(function(){return h}));var i=n(5),a=n(32),o=n(82),r=n(107),s=n(108),c=n(3),l=n(109),d=n(115),b=n(116),u=n(117),p=n(118);class h{constructor(e,t={}){this.pendingReinvite=!1,this.pendingReinviteAck=!1,this._state=p.SessionState.Initial,this.delegate=t.delegate,this._stateEventEmitter=new s.EmitterImpl,this._userAgent=e}dispose(){switch(this.logger.log(`Session ${this.id} in state ${this._state} is being disposed`),delete this.userAgent._sessions[this.id],this._sessionDescriptionHandler&&this._sessionDescriptionHandler.close(),this.state){case p.SessionState.Initial:case p.SessionState.Establishing:break;case p.SessionState.Established:return new Promise(e=>{this._bye({onAccept:()=>e(),onRedirect:()=>e(),onReject:()=>e()})});case p.SessionState.Terminating:case p.SessionState.Terminated:break;default:throw new Error("Unknown state.")}return Promise.resolve()}get assertedIdentity(){return this._assertedIdentity}get dialog(){return this._dialog}get id(){return this._id}get replacee(){return this._replacee}get sessionDescriptionHandler(){return this._sessionDescriptionHandler}get sessionDescriptionHandlerFactory(){return this.userAgent.configuration.sessionDescriptionHandlerFactory}get sessionDescriptionHandlerModifiers(){return this._sessionDescriptionHandlerModifiers||[]}set sessionDescriptionHandlerModifiers(e){this._sessionDescriptionHandlerModifiers=e.slice()}get sessionDescriptionHandlerOptions(){return this._sessionDescriptionHandlerOptions||{}}set sessionDescriptionHandlerOptions(e){this._sessionDescriptionHandlerOptions=Object.assign({},e)}get sessionDescriptionHandlerModifiersReInvite(){return this._sessionDescriptionHandlerModifiersReInvite||[]}set sessionDescriptionHandlerModifiersReInvite(e){this._sessionDescriptionHandlerModifiersReInvite=e.slice()}get sessionDescriptionHandlerOptionsReInvite(){return this._sessionDescriptionHandlerOptionsReInvite||{}}set sessionDescriptionHandlerOptionsReInvite(e){this._sessionDescriptionHandlerOptionsReInvite=Object.assign({},e)}get state(){return this._state}get stateChange(){return this._stateEventEmitter}get userAgent(){return this._userAgent}bye(e={}){let t="Session.bye() may only be called if established session.";switch(this.state){case p.SessionState.Initial:"function"==typeof this.cancel?(t+=" However Inviter.invite() has not yet been called.",t+=" Perhaps you should have called Inviter.cancel()?"):"function"==typeof this.reject&&(t+=" However Invitation.accept() has not yet been called.",t+=" Perhaps you should have called Invitation.reject()?");break;case p.SessionState.Establishing:"function"==typeof this.cancel?(t+=" However a dialog does not yet exist.",t+=" Perhaps you should have called Inviter.cancel()?"):"function"==typeof this.reject&&(t+=" However Invitation.accept() has not yet been called (or not yet resolved).",t+=" Perhaps you should have called Invitation.reject()?");break;case p.SessionState.Established:{const t=e.requestDelegate,n=this.copyRequestOptions(e.requestOptions);return this._bye(t,n)}case p.SessionState.Terminating:t+=" However this session is already terminating.","function"==typeof this.cancel?t+=" Perhaps you have already called Inviter.cancel()?":"function"==typeof this.reject&&(t+=" Perhaps you have already called Session.bye()?");break;case p.SessionState.Terminated:t+=" However this session is already terminated.";break;default:throw new Error("Unknown state")}return this.logger.error(t),Promise.reject(new Error(`Invalid session state ${this.state}`))}info(e={}){if(this.state!==p.SessionState.Established)return this.logger.error("Session.info() may only be called if established session."),Promise.reject(new Error(`Invalid session state ${this.state}`));const t=e.requestDelegate,n=this.copyRequestOptions(e.requestOptions);return this._info(t,n)}invite(e={}){if(this.logger.log("Session.invite"),this.state!==p.SessionState.Established)return Promise.reject(new Error(`Invalid session state ${this.state}`));if(this.pendingReinvite)return Promise.reject(new c.RequestPendingError("Reinvite in progress. Please wait until complete, then try again."));this.pendingReinvite=!0,e.sessionDescriptionHandlerModifiers&&(this.sessionDescriptionHandlerModifiersReInvite=e.sessionDescriptionHandlerModifiers),e.sessionDescriptionHandlerOptions&&(this.sessionDescriptionHandlerOptionsReInvite=e.sessionDescriptionHandlerOptions);const t={onAccept:t=>{const n=Object(i.getBody)(t.message);if(!n)return this.logger.error("Received 2xx response to re-INVITE without a session description"),this.ackAndBye(t,400,"Missing session description"),this.stateTransition(p.SessionState.Terminated),void(this.pendingReinvite=!1);e.withoutSdp?this.setOfferAndGetAnswer(n,{sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptionsReInvite,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiersReInvite}).then(e=>{t.ack({body:e})}).catch(e=>{this.logger.error("Failed to handle offer in 2xx response to re-INVITE"),this.logger.error(e.message),this.state===p.SessionState.Terminated?t.ack():(this.ackAndBye(t,488,"Bad Media Description"),this.stateTransition(p.SessionState.Terminated))}).then(()=>{this.pendingReinvite=!1,e.requestDelegate&&e.requestDelegate.onAccept&&e.requestDelegate.onAccept(t)}):this.setAnswer(n,{sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptionsReInvite,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiersReInvite}).then(()=>{t.ack()}).catch(e=>{this.logger.error("Failed to handle answer in 2xx response to re-INVITE"),this.logger.error(e.message),this.state!==p.SessionState.Terminated?(this.ackAndBye(t,488,"Bad Media Description"),this.stateTransition(p.SessionState.Terminated)):t.ack()}).then(()=>{this.pendingReinvite=!1,e.requestDelegate&&e.requestDelegate.onAccept&&e.requestDelegate.onAccept(t)})},onProgress:e=>{},onRedirect:e=>{},onReject:t=>{this.logger.warn("Received a non-2xx response to re-INVITE"),this.pendingReinvite=!1,e.withoutSdp?e.requestDelegate&&e.requestDelegate.onReject&&e.requestDelegate.onReject(t):this.rollbackOffer().catch(e=>{if(this.logger.error("Failed to rollback offer on non-2xx response to re-INVITE"),this.logger.error(e.message),this.state!==p.SessionState.Terminated){if(!this.dialog)throw new Error("Dialog undefined.");const e=[];e.push("Reason: "+this.getReasonHeaderValue(500,"Internal Server Error")),this.dialog.bye(void 0,{extraHeaders:e}),this.stateTransition(p.SessionState.Terminated)}}).then(()=>{e.requestDelegate&&e.requestDelegate.onReject&&e.requestDelegate.onReject(t)})},onTrying:e=>{}},n=e.requestOptions||{};if(n.extraHeaders=(n.extraHeaders||[]).slice(),n.extraHeaders.push("Allow: "+o.AllowedMethods.toString()),n.extraHeaders.push("Contact: "+this._contact),e.withoutSdp){if(!this.dialog)throw this.pendingReinvite=!1,new Error("Dialog undefined.");return Promise.resolve(this.dialog.invite(t,n))}return this.getOffer({sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptionsReInvite,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiersReInvite}).then(e=>{if(!this.dialog)throw this.pendingReinvite=!1,new Error("Dialog undefined.");return n.body=e,this.dialog.invite(t,n)}).catch(e=>{throw this.logger.error(e.message),this.logger.error("Failed to send re-INVITE"),this.pendingReinvite=!1,e})}message(e={}){if(this.state!==p.SessionState.Established)return this.logger.error("Session.message() may only be called if established session."),Promise.reject(new Error(`Invalid session state ${this.state}`));const t=e.requestDelegate,n=this.copyRequestOptions(e.requestOptions);return this._message(t,n)}refer(e,t={}){if(this.state!==p.SessionState.Established)return this.logger.error("Session.refer() may only be called if established session."),Promise.reject(new Error(`Invalid session state ${this.state}`));const n=t.requestDelegate,i=this.copyRequestOptions(t.requestOptions);return i.extraHeaders=i.extraHeaders?i.extraHeaders.concat(this.referExtraHeaders(this.referToString(e))):this.referExtraHeaders(this.referToString(e)),this._refer(t.onNotify,n,i)}_bye(e,t){if(!this.dialog)return Promise.reject(new Error("Session dialog undefined."));const n=this.dialog;switch(n.sessionState){case i.SessionState.Initial:case i.SessionState.Early:throw new Error(`Invalid dialog state ${n.sessionState}`);case i.SessionState.AckWait:return this.stateTransition(p.SessionState.Terminating),new Promise(i=>{n.delegate={onAck:()=>{const a=n.bye(e,t);return this.stateTransition(p.SessionState.Terminated),i(a),Promise.resolve()},onAckTimeout:()=>{const a=n.bye(e,t);this.stateTransition(p.SessionState.Terminated),i(a)}}});case i.SessionState.Confirmed:{const i=n.bye(e,t);return this.stateTransition(p.SessionState.Terminated),Promise.resolve(i)}case i.SessionState.Terminated:throw new Error(`Invalid dialog state ${n.sessionState}`);default:throw new Error("Unrecognized state.")}}_info(e,t){return this.dialog?Promise.resolve(this.dialog.info(e,t)):Promise.reject(new Error("Session dialog undefined."))}_message(e,t){return this.dialog?Promise.resolve(this.dialog.message(e,t)):Promise.reject(new Error("Session dialog undefined."))}_refer(e,t,n){return this.dialog?(this.onNotify=e,Promise.resolve(this.dialog.refer(t,n))):Promise.reject(new Error("Session dialog undefined."))}ackAndBye(e,t,n){e.ack();const i=[];t&&i.push("Reason: "+this.getReasonHeaderValue(t,n)),e.session.bye(void 0,{extraHeaders:i})}onAckRequest(e){if(this.logger.log("Session.onAckRequest"),this.state!==p.SessionState.Established&&this.state!==p.SessionState.Terminating)return this.logger.error(`ACK received while in state ${this.state}, dropping request`),Promise.resolve();const t=this.dialog;if(!t)throw new Error("Dialog undefined.");const n={sessionDescriptionHandlerOptions:this.pendingReinviteAck?this.sessionDescriptionHandlerOptionsReInvite:this.sessionDescriptionHandlerOptions,sessionDescriptionHandlerModifiers:this.pendingReinviteAck?this._sessionDescriptionHandlerModifiersReInvite:this._sessionDescriptionHandlerModifiers};switch(this.pendingReinviteAck=!1,t.signalingState){case i.SignalingState.Initial:{this.logger.error(`Invalid signaling state ${t.signalingState}.`);const e=["Reason: "+this.getReasonHeaderValue(488,"Bad Media Description")];return t.bye(void 0,{extraHeaders:e}),this.stateTransition(p.SessionState.Terminated),Promise.resolve()}case i.SignalingState.Stable:{const a=Object(i.getBody)(e.message);return a?"render"===a.contentDisposition?(this._renderbody=a.content,this._rendertype=a.contentType,Promise.resolve()):"session"!==a.contentDisposition?Promise.resolve():this.setAnswer(a,n).catch(e=>{this.logger.error(e.message);const n=["Reason: "+this.getReasonHeaderValue(488,"Bad Media Description")];t.bye(void 0,{extraHeaders:n}),this.stateTransition(p.SessionState.Terminated)}):Promise.resolve()}case i.SignalingState.HaveLocalOffer:{this.logger.error(`Invalid signaling state ${t.signalingState}.`);const e=["Reason: "+this.getReasonHeaderValue(488,"Bad Media Description")];return t.bye(void 0,{extraHeaders:e}),this.stateTransition(p.SessionState.Terminated),Promise.resolve()}case i.SignalingState.HaveRemoteOffer:{this.logger.error(`Invalid signaling state ${t.signalingState}.`);const e=["Reason: "+this.getReasonHeaderValue(488,"Bad Media Description")];return t.bye(void 0,{extraHeaders:e}),this.stateTransition(p.SessionState.Terminated),Promise.resolve()}default:throw new Error(`Invalid signaling state ${t.signalingState}.`)}}onByeRequest(e){if(this.logger.log("Session.onByeRequest"),this.state===p.SessionState.Established){if(this.delegate&&this.delegate.onBye){const t=new r.Bye(e);this.delegate.onBye(t)}else e.accept();this.stateTransition(p.SessionState.Terminated)}else this.logger.error(`BYE received while in state ${this.state}, dropping request`)}onInfoRequest(e){if(this.logger.log("Session.onInfoRequest"),this.state===p.SessionState.Established)if(this.delegate&&this.delegate.onInfo){const t=new l.Info(e);this.delegate.onInfo(t)}else e.accept();else this.logger.error(`INFO received while in state ${this.state}, dropping request`)}onInviteRequest(e){if(this.logger.log("Session.onInviteRequest"),this.state!==p.SessionState.Established)return void this.logger.error(`INVITE received while in state ${this.state}, dropping request`);this.pendingReinviteAck=!0;const t=["Contact: "+this._contact];if(e.message.hasHeader("P-Asserted-Identity")){const t=e.message.getHeader("P-Asserted-Identity");if(!t)throw new Error("Header undefined.");this._assertedIdentity=i.Grammar.nameAddrHeaderParse(t)}this.generateResponseOfferAnswerInDialog({sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptionsReInvite,sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiersReInvite}).then(n=>{const i=e.accept({statusCode:200,extraHeaders:t,body:n});this.delegate&&this.delegate.onInvite&&this.delegate.onInvite(e.message,i.message,200)}).catch(n=>{if(this.logger.error(n.message),this.logger.error("Failed to handle to re-INVITE request"),!this.dialog)throw new Error("Dialog undefined.");if(this.logger.error(this.dialog.signalingState),this.dialog.signalingState!==i.SignalingState.Stable)this.rollbackOffer().then(()=>{const t=e.reject({statusCode:488});this.delegate&&this.delegate.onInvite&&this.delegate.onInvite(e.message,t.message,488)}).catch(n=>{this.logger.error(n.message),this.logger.error("Failed to rollback offer on re-INVITE request");const i=e.reject({statusCode:488});if(this.state!==p.SessionState.Terminated){if(!this.dialog)throw new Error("Dialog undefined.");[].push("Reason: "+this.getReasonHeaderValue(500,"Internal Server Error")),this.dialog.bye(void 0,{extraHeaders:t}),this.stateTransition(p.SessionState.Terminated)}this.delegate&&this.delegate.onInvite&&this.delegate.onInvite(e.message,i.message,488)});else{const t=e.reject({statusCode:488});this.delegate&&this.delegate.onInvite&&this.delegate.onInvite(e.message,t.message,488)}})}onMessageRequest(e){if(this.logger.log("Session.onMessageRequest"),this.state===p.SessionState.Established)if(this.delegate&&this.delegate.onMessage){const t=new d.Message(e);this.delegate.onMessage(t)}else e.accept();else this.logger.error(`MESSAGE received while in state ${this.state}, dropping request`)}onNotifyRequest(e){if(this.logger.log("Session.onNotifyRequest"),this.state===p.SessionState.Established)if(this.onNotify){const t=new b.Notification(e);this.onNotify(t)}else if(this.delegate&&this.delegate.onNotify){const t=new b.Notification(e);this.delegate.onNotify(t)}else e.accept();else this.logger.error(`NOTIFY received while in state ${this.state}, dropping request`)}onPrackRequest(e){if(this.logger.log("Session.onPrackRequest"),this.state===p.SessionState.Established)throw new Error("Unimplemented.");this.logger.error(`PRACK received while in state ${this.state}, dropping request`)}onReferRequest(e){if(this.logger.log("Session.onReferRequest"),this.state!==p.SessionState.Established)return void this.logger.error(`REFER received while in state ${this.state}, dropping request`);if(!e.message.hasHeader("refer-to"))return this.logger.warn("Invalid REFER packet. A refer-to header is required. Rejecting."),void e.reject();const t=new u.Referral(e,this);this.delegate&&this.delegate.onRefer?this.delegate.onRefer(t):(this.logger.log("No delegate available to handle REFER, automatically accepting and following."),t.accept().then(()=>t.makeInviter(this._referralInviterOptions).invite()).catch(e=>{this.logger.error(e.message)}))}generateResponseOfferAnswer(e,t){if(this.dialog)return this.generateResponseOfferAnswerInDialog(t);const n=Object(i.getBody)(e.message);return n&&"session"===n.contentDisposition?this.setOfferAndGetAnswer(n,t):this.getOffer(t)}generateResponseOfferAnswerInDialog(e){if(!this.dialog)throw new Error("Dialog undefined.");switch(this.dialog.signalingState){case i.SignalingState.Initial:return this.getOffer(e);case i.SignalingState.HaveLocalOffer:return Promise.resolve(void 0);case i.SignalingState.HaveRemoteOffer:if(!this.dialog.offer)throw new Error(`Session offer undefined in signaling state ${this.dialog.signalingState}.`);return this.setOfferAndGetAnswer(this.dialog.offer,e);case i.SignalingState.Stable:return this.state!==p.SessionState.Established?Promise.resolve(void 0):this.getOffer(e);default:throw new Error(`Invalid signaling state ${this.dialog.signalingState}.`)}}getOffer(e){const t=this.setupSessionDescriptionHandler(),n=e.sessionDescriptionHandlerOptions,a=e.sessionDescriptionHandlerModifiers;try{return t.getDescription(n,a).then(e=>Object(i.fromBodyLegacy)(e)).catch(e=>{this.logger.error("Session.getOffer: SDH getDescription rejected...");const t=e instanceof Error?e:new Error("Session.getOffer unknown error.");throw this.logger.error(t.message),t})}catch(o){this.logger.error("Session.getOffer: SDH getDescription threw...");const e=o instanceof Error?o:new Error(o);return this.logger.error(e.message),Promise.reject(e)}}rollbackOffer(){const e=this.setupSessionDescriptionHandler();if(void 0===e.rollbackDescription)return Promise.resolve();try{return e.rollbackDescription().catch(e=>{this.logger.error("Session.rollbackOffer: SDH rollbackDescription rejected...");const t=e instanceof Error?e:new Error("Session.rollbackOffer unknown error.");throw this.logger.error(t.message),t})}catch(t){this.logger.error("Session.rollbackOffer: SDH rollbackDescription threw...");const e=t instanceof Error?t:new Error(t);return this.logger.error(e.message),Promise.reject(e)}}setAnswer(e,t){const n=this.setupSessionDescriptionHandler(),i=t.sessionDescriptionHandlerOptions,a=t.sessionDescriptionHandlerModifiers;try{if(!n.hasDescription(e.contentType))return Promise.reject(new c.ContentTypeUnsupportedError)}catch(o){this.logger.error("Session.setAnswer: SDH hasDescription threw...");const e=o instanceof Error?o:new Error(o);return this.logger.error(e.message),Promise.reject(e)}try{return n.setDescription(e.content,i,a).catch(e=>{this.logger.error("Session.setAnswer: SDH setDescription rejected...");const t=e instanceof Error?e:new Error("Session.setAnswer unknown error.");throw this.logger.error(t.message),t})}catch(o){this.logger.error("Session.setAnswer: SDH setDescription threw...");const e=o instanceof Error?o:new Error(o);return this.logger.error(e.message),Promise.reject(e)}}setOfferAndGetAnswer(e,t){const n=this.setupSessionDescriptionHandler(),a=t.sessionDescriptionHandlerOptions,o=t.sessionDescriptionHandlerModifiers;try{if(!n.hasDescription(e.contentType))return Promise.reject(new c.ContentTypeUnsupportedError)}catch(r){this.logger.error("Session.setOfferAndGetAnswer: SDH hasDescription threw...");const e=r instanceof Error?r:new Error(r);return this.logger.error(e.message),Promise.reject(e)}try{return n.setDescription(e.content,a,o).then(()=>n.getDescription(a,o)).then(e=>Object(i.fromBodyLegacy)(e)).catch(e=>{this.logger.error("Session.setOfferAndGetAnswer: SDH setDescription or getDescription rejected...");const t=e instanceof Error?e:new Error("Session.setOfferAndGetAnswer unknown error.");throw this.logger.error(t.message),t})}catch(r){this.logger.error("Session.setOfferAndGetAnswer: SDH setDescription or getDescription threw...");const e=r instanceof Error?r:new Error(r);return this.logger.error(e.message),Promise.reject(e)}}setSessionDescriptionHandler(e){if(this._sessionDescriptionHandler)throw new Error("Session description handler defined.");this._sessionDescriptionHandler=e}setupSessionDescriptionHandler(){var e;return this._sessionDescriptionHandler||(this._sessionDescriptionHandler=this.sessionDescriptionHandlerFactory(this,this.userAgent.configuration.sessionDescriptionHandlerFactoryOptions),(null===(e=this.delegate)||void 0===e?void 0:e.onSessionDescriptionHandler)&&this.delegate.onSessionDescriptionHandler(this._sessionDescriptionHandler,!1)),this._sessionDescriptionHandler}stateTransition(e){const t=()=>{throw new Error(`Invalid state transition from ${this._state} to ${e}`)};switch(this._state){case p.SessionState.Initial:e!==p.SessionState.Establishing&&e!==p.SessionState.Established&&e!==p.SessionState.Terminating&&e!==p.SessionState.Terminated&&t();break;case p.SessionState.Establishing:e!==p.SessionState.Established&&e!==p.SessionState.Terminating&&e!==p.SessionState.Terminated&&t();break;case p.SessionState.Established:e!==p.SessionState.Terminating&&e!==p.SessionState.Terminated&&t();break;case p.SessionState.Terminating:e!==p.SessionState.Terminated&&t();break;case p.SessionState.Terminated:t();break;default:throw new Error("Unrecognized state.")}this._state=e,this.logger.log(`Session ${this.id} transitioned to state ${this._state}`),this._stateEventEmitter.emit(this._state),e===p.SessionState.Terminated&&this.dispose()}copyRequestOptions(e={}){return{extraHeaders:e.extraHeaders?e.extraHeaders.slice():void 0,body:e.body?{contentDisposition:e.body.contentDisposition||"render",contentType:e.body.contentType||"text/plain",content:e.body.content||""}:void 0}}getReasonHeaderValue(e,t){const n=e;let i=Object(a.getReasonPhrase)(e);return!i&&t&&(i=t),"SIP;cause="+n+';text="'+i+'"'}referExtraHeaders(e){const t=[];return t.push("Referred-By: <"+this.userAgent.configuration.uri+">"),t.push("Contact: "+this._contact),t.push("Allow: "+["ACK","CANCEL","INVITE","MESSAGE","BYE","OPTIONS","INFO","NOTIFY","REFER"].toString()),t.push("Refer-To: "+e),t}referToString(e){let t;if(e instanceof i.URI)t=e.toString();else{if(!e.dialog)throw new Error("Dialog undefined.");t=`"${e.remoteIdentity.friendlyName}" <${e.dialog.remoteTarget.toString()}?Replaces=${encodeURIComponent(`${e.dialog.callId};to-tag=${e.dialog.remoteTag};from-tag=${e.dialog.localTag}`)}>`}return t}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Message",(function(){return i}));class i{constructor(e){this.incomingMessageRequest=e}get request(){return this.incomingMessageRequest.message}accept(e){return this.incomingMessageRequest.accept(e),Promise.resolve()}reject(e){return this.incomingMessageRequest.reject(e),Promise.resolve()}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Notification",(function(){return i}));class i{constructor(e){this.incomingNotifyRequest=e}get request(){return this.incomingNotifyRequest.message}accept(e){return this.incomingNotifyRequest.accept(e),Promise.resolve()}reject(e){return this.incomingNotifyRequest.reject(e),Promise.resolve()}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Referral",(function(){return a}));var i=n(5);class a{constructor(e,t){this.incomingReferRequest=e,this.session=t}get referTo(){const e=this.incomingReferRequest.message.parseHeader("refer-to");if(!(e instanceof i.NameAddrHeader))throw new Error("Failed to parse Refer-To header.");return e}get referredBy(){return this.incomingReferRequest.message.getHeader("referred-by")}get replaces(){return this.referTo.uri.getHeader("replaces")}get request(){return this.incomingReferRequest.message}accept(e={statusCode:202}){return this.incomingReferRequest.accept(e),Promise.resolve()}reject(e){return this.incomingReferRequest.reject(e),Promise.resolve()}makeInviter(e){if(this.inviter)return this.inviter;const t=this.referTo.uri.clone();t.clearHeaders();const n=((e=e||{}).extraHeaders||[]).slice(),i=this.replaces;i&&n.push("Replaces: "+decodeURIComponent(i));const a=this.referredBy;return a&&n.push("Referred-By: "+a),e.extraHeaders=n,this.inviter=this.session.userAgent._makeInviter(t,e),this.inviter._referred=this.session,this.session._referral=this.inviter,this.inviter}}},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"SessionState",(function(){return i})),function(e){e.Initial="Initial",e.Establishing="Establishing",e.Established="Established",e.Terminating="Terminating",e.Terminated="Terminated"}(i||(i={}))},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"SIPExtension",(function(){return i})),n.d(t,"UserAgentRegisteredOptionTags",(function(){return a})),function(e){e.Required="Required",e.Supported="Supported",e.Unsupported="Unsupported"}(i||(i={}));const a={"100rel":!0,199:!0,answermode:!0,"early-session":!0,eventlist:!0,explicitsub:!0,"from-change":!0,"geolocation-http":!0,"geolocation-sip":!0,gin:!0,gruu:!0,histinfo:!0,ice:!0,join:!0,"multiple-refer":!0,norefersub:!0,nosub:!0,outbound:!0,path:!0,policy:!0,precondition:!0,pref:!0,privacy:!0,"recipient-list-invite":!0,"recipient-list-message":!0,"recipient-list-subscribe":!0,replaces:!0,"resource-priority":!0,"sdp-anat":!0,"sec-agree":!0,tdialog:!0,timer:!0,uui:!0}},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Inviter",(function(){return c}));var i=n(5),a=n(32),o=n(114),r=n(118),s=n(119);class c extends o.Session{constructor(e,t,n={}){super(e,n),this.disposed=!1,this.earlyMedia=!1,this.earlyMediaSessionDescriptionHandlers=new Map,this.isCanceled=!1,this.inviteWithoutSdp=!1,this.logger=e.getLogger("sip.Inviter"),this.earlyMedia=void 0!==n.earlyMedia?n.earlyMedia:this.earlyMedia,this.fromTag=Object(a.newTag)(),this.inviteWithoutSdp=void 0!==n.inviteWithoutSdp?n.inviteWithoutSdp:this.inviteWithoutSdp;const o=Object.assign({},n);o.params=Object.assign({},n.params);const r=n.anonymous||!1,c=e.contact.toString({anonymous:r,outbound:r?!e.contact.tempGruu:!e.contact.pubGruu});r&&e.configuration.uri&&(o.params.fromDisplayName="Anonymous",o.params.fromUri="sip:anonymous@anonymous.invalid");let l=e.userAgentCore.configuration.aor;if(o.params.fromUri&&(l="string"==typeof o.params.fromUri?i.Grammar.URIParse(o.params.fromUri):o.params.fromUri),!l)throw new TypeError("Invalid from URI: "+o.params.fromUri);let d=t;if(o.params.toUri&&(d="string"==typeof o.params.toUri?i.Grammar.URIParse(o.params.toUri):o.params.toUri),!d)throw new TypeError("Invalid to URI: "+o.params.toUri);const b=Object.assign({},o.params);b.fromTag=this.fromTag;const u=(o.extraHeaders||[]).slice();r&&e.configuration.uri&&(u.push("P-Preferred-Identity: "+e.configuration.uri.toString()),u.push("Privacy: id")),u.push("Contact: "+c),u.push("Allow: "+["ACK","CANCEL","INVITE","MESSAGE","BYE","OPTIONS","INFO","NOTIFY","REFER"].toString()),e.configuration.sipExtension100rel===s.SIPExtension.Required&&u.push("Require: 100rel"),e.configuration.sipExtensionReplaces===s.SIPExtension.Required&&u.push("Require: replaces"),o.extraHeaders=u,this.outgoingRequestMessage=e.userAgentCore.makeOutgoingRequestMessage(i.C.INVITE,t,l,d,b,u,void 0),this._contact=c,this._referralInviterOptions=o,this._renderbody=n.renderbody,this._rendertype=n.rendertype,n.sessionDescriptionHandlerModifiers&&(this.sessionDescriptionHandlerModifiers=n.sessionDescriptionHandlerModifiers),n.sessionDescriptionHandlerOptions&&(this.sessionDescriptionHandlerOptions=n.sessionDescriptionHandlerOptions),n.sessionDescriptionHandlerModifiersReInvite&&(this.sessionDescriptionHandlerModifiersReInvite=n.sessionDescriptionHandlerModifiersReInvite),n.sessionDescriptionHandlerOptionsReInvite&&(this.sessionDescriptionHandlerOptionsReInvite=n.sessionDescriptionHandlerOptionsReInvite),this._id=this.outgoingRequestMessage.callId+this.fromTag,this.userAgent._sessions[this._id]=this}dispose(){if(this.disposed)return Promise.resolve();switch(this.disposed=!0,this.disposeEarlyMedia(),this.state){case r.SessionState.Initial:case r.SessionState.Establishing:return this.cancel().then(()=>super.dispose());case r.SessionState.Established:case r.SessionState.Terminating:case r.SessionState.Terminated:return super.dispose();default:throw new Error("Unknown state.")}}get body(){return this.outgoingRequestMessage.body}get localIdentity(){return this.outgoingRequestMessage.from}get remoteIdentity(){return this.outgoingRequestMessage.to}get request(){return this.outgoingRequestMessage}cancel(e={}){if(this.logger.log("Inviter.cancel"),this.state!==r.SessionState.Initial&&this.state!==r.SessionState.Establishing){const e=new Error(`Invalid session state ${this.state}`);return this.logger.error(e.message),Promise.reject(e)}if(this.isCanceled=!0,this.stateTransition(r.SessionState.Terminating),this.outgoingInviteRequest){let t;e.statusCode&&e.reasonPhrase&&(t=function(e,t){if(e&&e<200||e>699)throw new TypeError("Invalid statusCode: "+e);if(e)return"SIP;cause="+e+';text="'+(Object(a.getReasonPhrase)(e)||t)+'"'}(e.statusCode,e.reasonPhrase)),this.outgoingInviteRequest.cancel(t,e)}else this.logger.warn("Canceled session before INVITE was sent"),this.stateTransition(r.SessionState.Terminated);return Promise.resolve()}invite(e={}){return this.logger.log("Inviter.invite"),this.state!==r.SessionState.Initial?super.invite(e):(e.sessionDescriptionHandlerModifiers&&(this.sessionDescriptionHandlerModifiers=e.sessionDescriptionHandlerModifiers),e.sessionDescriptionHandlerOptions&&(this.sessionDescriptionHandlerOptions=e.sessionDescriptionHandlerOptions),e.withoutSdp||this.inviteWithoutSdp?(this._renderbody&&this._rendertype&&(this.outgoingRequestMessage.body={contentType:this._rendertype,body:this._renderbody}),this.stateTransition(r.SessionState.Establishing),Promise.resolve(this.sendInvite(e))):this.getOffer({sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers,sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions}).then(t=>(this.outgoingRequestMessage.body={body:t.content,contentType:t.contentType},this.stateTransition(r.SessionState.Establishing),this.sendInvite(e))).catch(e=>{throw this.logger.log(e.message),this.stateTransition(r.SessionState.Terminated),e}))}sendInvite(e={}){return this.outgoingInviteRequest=this.userAgent.userAgentCore.invite(this.outgoingRequestMessage,{onAccept:t=>this.dialog?(this.logger.log("Additional confirmed dialog, sending ACK and BYE"),void this.ackAndBye(t)):this.isCanceled?(this.logger.log("Canceled session accepted, sending ACK and BYE"),this.ackAndBye(t),void this.stateTransition(r.SessionState.Terminated)):(this.notifyReferer(t),void this.onAccept(t).then(()=>{this.disposeEarlyMedia()}).catch(()=>{this.disposeEarlyMedia()}).then(()=>{e.requestDelegate&&e.requestDelegate.onAccept&&e.requestDelegate.onAccept(t)})),onProgress:t=>{this.isCanceled||(this.notifyReferer(t),this.onProgress(t).catch(()=>{this.disposeEarlyMedia()}).then(()=>{e.requestDelegate&&e.requestDelegate.onProgress&&e.requestDelegate.onProgress(t)}))},onRedirect:t=>{this.notifyReferer(t),this.onRedirect(t),e.requestDelegate&&e.requestDelegate.onRedirect&&e.requestDelegate.onRedirect(t)},onReject:t=>{this.notifyReferer(t),this.onReject(t),e.requestDelegate&&e.requestDelegate.onReject&&e.requestDelegate.onReject(t)},onTrying:t=>{this.notifyReferer(t),this.onTrying(t),e.requestDelegate&&e.requestDelegate.onTrying&&e.requestDelegate.onTrying(t)}}),this.outgoingInviteRequest}disposeEarlyMedia(){this.earlyMediaSessionDescriptionHandlers.forEach(e=>{e.close()}),this.earlyMediaSessionDescriptionHandlers.clear()}notifyReferer(e){if(!this._referred)return;if(!(this._referred instanceof o.Session))throw new Error("Referred session not instance of session");if(!this._referred.dialog)return;if(!e.message.statusCode)throw new Error("Status code undefined.");if(!e.message.reasonPhrase)throw new Error("Reason phrase undefined.");const t=`SIP/2.0 ${e.message.statusCode} ${e.message.reasonPhrase}`.trim();this._referred.dialog.notify(void 0,{extraHeaders:["Event: refer","Subscription-State: terminated"],body:{contentDisposition:"render",contentType:"message/sipfrag",content:t}}).delegate={onReject:()=>{this._referred=void 0}}}onAccept(e){if(this.logger.log("Inviter.onAccept"),this.state!==r.SessionState.Establishing)return this.logger.error(`Accept received while in state ${this.state}, dropping response`),Promise.reject(new Error(`Invalid session state ${this.state}`));const t=e.message,n=e.session;switch(t.hasHeader("P-Asserted-Identity")&&(this._assertedIdentity=i.Grammar.nameAddrHeaderParse(t.getHeader("P-Asserted-Identity"))),n.delegate={onAck:e=>this.onAckRequest(e),onBye:e=>this.onByeRequest(e),onInfo:e=>this.onInfoRequest(e),onInvite:e=>this.onInviteRequest(e),onMessage:e=>this.onMessageRequest(e),onNotify:e=>this.onNotifyRequest(e),onPrack:e=>this.onPrackRequest(e),onRefer:e=>this.onReferRequest(e)},this._dialog=n,n.signalingState){case i.SignalingState.Initial:case i.SignalingState.HaveLocalOffer:return this.logger.error("Received 2xx response to INVITE without a session description"),this.ackAndBye(e,400,"Missing session description"),this.stateTransition(r.SessionState.Terminated),Promise.reject(new Error("Bad Media Description"));case i.SignalingState.HaveRemoteOffer:if(!this._dialog.offer)throw new Error(`Session offer undefined in signaling state ${this._dialog.signalingState}.`);return this.setOfferAndGetAnswer(this._dialog.offer,{sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers,sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions}).then(t=>{e.ack({body:t}),this.stateTransition(r.SessionState.Established)}).catch(t=>{throw this.ackAndBye(e,488,"Invalid session description"),this.stateTransition(r.SessionState.Terminated),t});case i.SignalingState.Stable:{if(this.earlyMediaSessionDescriptionHandlers.size>0){const t=this.earlyMediaSessionDescriptionHandlers.get(n.id);if(!t)throw new Error("Session description handler undefined.");return this.setSessionDescriptionHandler(t),this.earlyMediaSessionDescriptionHandlers.delete(n.id),e.ack(),this.stateTransition(r.SessionState.Established),Promise.resolve()}if(this.earlyMediaDialog){if(this.earlyMediaDialog!==n){this.earlyMedia&&this.logger.error("You have set the 'earlyMedia' option to 'true' which requires that your INVITE requests do not fork and yet this INVITE request did in fact fork. Consequentially and not surprisingly the end point which accepted the INVITE (confirmed dialog) does not match the end point with which early media has been setup (early dialog) and thus this session is unable to proceed. In accordance with the SIP specifications, the SIP servers your end point is connected to determine if an INVITE forks and the forking behavior of those servers cannot be controlled by this library. If you wish to use early media with this library you must configure those servers accordingly. Alternatively you may set the 'earlyMedia' to 'false' which will allow this library to function with any INVITE requests which do fork.");const t=new Error("Early media dialog does not equal confirmed dialog, terminating session");return this.logger.error(t.message),this.ackAndBye(e,488,"Not Acceptable Here"),this.stateTransition(r.SessionState.Terminated),Promise.reject(t)}return e.ack(),this.stateTransition(r.SessionState.Established),Promise.resolve()}const t=n.answer;if(!t)throw new Error("Answer is undefined.");return this.setAnswer(t,{sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers,sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions}).then(()=>{let t;this._renderbody&&this._rendertype&&(t={body:{contentDisposition:"render",contentType:this._rendertype,content:this._renderbody}}),e.ack(t),this.stateTransition(r.SessionState.Established)}).catch(t=>{throw this.logger.error(t.message),this.ackAndBye(e,488,"Not Acceptable Here"),this.stateTransition(r.SessionState.Terminated),t})}case i.SignalingState.Closed:return Promise.reject(new Error("Terminated."));default:throw new Error("Unknown session signaling state.")}}onProgress(e){var t;if(this.logger.log("Inviter.onProgress"),this.state!==r.SessionState.Establishing)return this.logger.error(`Progress received while in state ${this.state}, dropping response`),Promise.reject(new Error(`Invalid session state ${this.state}`));if(!this.outgoingInviteRequest)throw new Error("Outgoing INVITE request undefined.");const n=e.message,a=e.session;n.hasHeader("P-Asserted-Identity")&&(this._assertedIdentity=i.Grammar.nameAddrHeaderParse(n.getHeader("P-Asserted-Identity")));const o=n.getHeader("require"),s=n.getHeader("rseq"),c=!!(o&&o.includes("100rel")&&s?Number(s):void 0),l=[];switch(c&&l.push("RAck: "+n.getHeader("rseq")+" "+n.getHeader("cseq")),a.signalingState){case i.SignalingState.Initial:return c&&(this.logger.warn("First reliable provisional response received MUST contain an offer when INVITE does not contain an offer."),e.prack({extraHeaders:l})),Promise.resolve();case i.SignalingState.HaveLocalOffer:return c&&e.prack({extraHeaders:l}),Promise.resolve();case i.SignalingState.HaveRemoteOffer:if(!c)return this.logger.warn("Non-reliable provisional response MUST NOT contain an initial offer, discarding response."),Promise.resolve();{const i=this.sessionDescriptionHandlerFactory(this,this.userAgent.configuration.sessionDescriptionHandlerFactoryOptions||{});return(null===(t=this.delegate)||void 0===t?void 0:t.onSessionDescriptionHandler)&&this.delegate.onSessionDescriptionHandler(i,!0),this.earlyMediaSessionDescriptionHandlers.set(a.id,i),i.setDescription(n.body,this.sessionDescriptionHandlerOptions,this.sessionDescriptionHandlerModifiers).then(()=>i.getDescription(this.sessionDescriptionHandlerOptions,this.sessionDescriptionHandlerModifiers)).then(t=>{e.prack({extraHeaders:l,body:{contentDisposition:"session",contentType:t.contentType,content:t.body}})}).catch(e=>{throw this.stateTransition(r.SessionState.Terminated),e})}case i.SignalingState.Stable:if(c&&e.prack({extraHeaders:l}),this.earlyMedia&&!this.earlyMediaDialog){this.earlyMediaDialog=a;const e=a.answer;if(!e)throw new Error("Answer is undefined.");return this.setAnswer(e,{sessionDescriptionHandlerModifiers:this.sessionDescriptionHandlerModifiers,sessionDescriptionHandlerOptions:this.sessionDescriptionHandlerOptions}).catch(e=>{throw this.stateTransition(r.SessionState.Terminated),e})}return Promise.resolve();case i.SignalingState.Closed:return Promise.reject(new Error("Terminated."));default:throw new Error("Unknown session signaling state.")}}onRedirect(e){this.logger.log("Inviter.onRedirect"),this.state===r.SessionState.Establishing||this.state===r.SessionState.Terminating?this.stateTransition(r.SessionState.Terminated):this.logger.error(`Redirect received while in state ${this.state}, dropping response`)}onReject(e){this.logger.log("Inviter.onReject"),this.state===r.SessionState.Establishing||this.state===r.SessionState.Terminating?this.stateTransition(r.SessionState.Terminated):this.logger.error(`Reject received while in state ${this.state}, dropping response`)}onTrying(e){this.logger.log("Inviter.onTrying"),this.state===r.SessionState.Establishing||this.logger.error(`Trying received while in state ${this.state}, dropping response`)}}},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Messager",(function(){return a}));var i=n(5);class a{constructor(e,t,n,a="text/plain",o={}){this.logger=e.getLogger("sip.Messager"),o.params=o.params||{};let r=e.userAgentCore.configuration.aor;if(o.params.fromUri&&(r="string"==typeof o.params.fromUri?i.Grammar.URIParse(o.params.fromUri):o.params.fromUri),!r)throw new TypeError("Invalid from URI: "+o.params.fromUri);let s=t;if(o.params.toUri&&(s="string"==typeof o.params.toUri?i.Grammar.URIParse(o.params.toUri):o.params.toUri),!s)throw new TypeError("Invalid to URI: "+o.params.toUri);const c=o.params?Object.assign({},o.params):{},l=(o.extraHeaders||[]).slice();this.request=e.userAgentCore.makeOutgoingRequestMessage(i.C.MESSAGE,t,r,s,c,l,{contentDisposition:"render",contentType:a,content:n}),this.userAgent=e}message(e={}){return this.userAgent.userAgentCore.request(this.request,e.requestDelegate),Promise.resolve()}}},function(e,t){},function(e,t){},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"PublisherState",(function(){return i})),function(e){e.Initial="Initial",e.Published="Published",e.Unpublished="Unpublished",e.Terminated="Terminated"}(i||(i={}))},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Publisher",(function(){return r}));var i=n(5),a=n(108),o=n(129);class r{constructor(e,t,n,r={}){this.disposed=!1,this._state=o.PublisherState.Initial,this._stateEventEmitter=new a.EmitterImpl,this.userAgent=e,r.extraHeaders=(r.extraHeaders||[]).slice(),r.contentType=r.contentType||"text/plain",r.expires="number"!=typeof r.expires||r.expires%1!=0?3600:Number(r.expires),"boolean"!=typeof r.unpublishOnClose&&(r.unpublishOnClose=!0),this.target=t,this.event=n,this.options=r,this.pubRequestExpires=r.expires,this.logger=e.getLogger("sip.Publisher");const s=r.params||{},c=s.fromUri?s.fromUri:e.userAgentCore.configuration.aor,l=s.toUri?s.toUri:t;let d;r.body&&r.contentType&&(d={contentDisposition:"render",contentType:r.contentType,content:r.body});const b=(r.extraHeaders||[]).slice();this.request=e.userAgentCore.makeOutgoingRequestMessage(i.C.PUBLISH,t,c,l,s,b,d),this.id=this.target.toString()+":"+this.event,this.userAgent._publishers[this.id]=this}dispose(){return this.disposed?Promise.resolve():(this.disposed=!0,this.logger.log(`Publisher ${this.id} in state ${this.state} is being disposed`),delete this.userAgent._publishers[this.id],this.options.unpublishOnClose&&this.state===o.PublisherState.Published?this.unpublish():(this.publishRefreshTimer&&(clearTimeout(this.publishRefreshTimer),this.publishRefreshTimer=void 0),this.pubRequestBody=void 0,this.pubRequestExpires=0,this.pubRequestEtag=void 0,Promise.resolve()))}get state(){return this._state}get stateChange(){return this._stateEventEmitter}publish(e,t={}){if(this.publishRefreshTimer&&(clearTimeout(this.publishRefreshTimer),this.publishRefreshTimer=void 0),this.options.body=e,this.pubRequestBody=this.options.body,0===this.pubRequestExpires){if(void 0===this.options.expires)throw new Error("Expires undefined.");this.pubRequestExpires=this.options.expires,this.pubRequestEtag=void 0}return this.sendPublishRequest(),Promise.resolve()}unpublish(e={}){return this.publishRefreshTimer&&(clearTimeout(this.publishRefreshTimer),this.publishRefreshTimer=void 0),this.pubRequestBody=void 0,this.pubRequestExpires=0,void 0!==this.pubRequestEtag&&this.sendPublishRequest(),Promise.resolve()}receiveResponse(e){const t=e.statusCode||0;switch(!0){case/^1[0-9]{2}$/.test(t.toString()):break;case/^2[0-9]{2}$/.test(t.toString()):if(e.hasHeader("SIP-ETag")?this.pubRequestEtag=e.getHeader("SIP-ETag"):this.logger.warn("SIP-ETag header missing in a 200-class response to PUBLISH"),e.hasHeader("Expires")){const t=Number(e.getHeader("Expires"));"number"==typeof t&&t>=0&&t<=this.pubRequestExpires?this.pubRequestExpires=t:this.logger.warn("Bad Expires header in a 200-class response to PUBLISH")}else this.logger.warn("Expires header missing in a 200-class response to PUBLISH");0!==this.pubRequestExpires?(this.publishRefreshTimer=setTimeout(()=>this.refreshRequest(),900*this.pubRequestExpires),this.stateTransition(o.PublisherState.Published)):this.stateTransition(o.PublisherState.Unpublished);break;case/^412$/.test(t.toString()):if(void 0!==this.pubRequestEtag&&0!==this.pubRequestExpires){if(this.logger.warn("412 response to PUBLISH, recovering"),this.pubRequestEtag=void 0,void 0===this.options.body)throw new Error("Body undefined.");this.publish(this.options.body)}else this.logger.warn("412 response to PUBLISH, recovery failed"),this.pubRequestExpires=0,this.stateTransition(o.PublisherState.Unpublished),this.stateTransition(o.PublisherState.Terminated);break;case/^423$/.test(t.toString()):if(0!==this.pubRequestExpires&&e.hasHeader("Min-Expires")){const t=Number(e.getHeader("Min-Expires"));if("number"==typeof t||t>this.pubRequestExpires){if(this.logger.warn("423 code in response to PUBLISH, adjusting the Expires value and trying to recover"),this.pubRequestExpires=t,void 0===this.options.body)throw new Error("Body undefined.");this.publish(this.options.body)}else this.logger.warn("Bad 423 response Min-Expires header received for PUBLISH"),this.pubRequestExpires=0,this.stateTransition(o.PublisherState.Unpublished),this.stateTransition(o.PublisherState.Terminated)}else this.logger.warn("423 response to PUBLISH, recovery failed"),this.pubRequestExpires=0,this.stateTransition(o.PublisherState.Unpublished),this.stateTransition(o.PublisherState.Terminated);break;default:this.pubRequestExpires=0,this.stateTransition(o.PublisherState.Unpublished),this.stateTransition(o.PublisherState.Terminated)}0===this.pubRequestExpires&&(this.publishRefreshTimer&&(clearTimeout(this.publishRefreshTimer),this.publishRefreshTimer=void 0),this.pubRequestBody=void 0,this.pubRequestEtag=void 0)}send(){return this.userAgent.userAgentCore.publish(this.request,{onAccept:e=>this.receiveResponse(e.message),onProgress:e=>this.receiveResponse(e.message),onRedirect:e=>this.receiveResponse(e.message),onReject:e=>this.receiveResponse(e.message),onTrying:e=>this.receiveResponse(e.message)})}refreshRequest(){if(this.publishRefreshTimer&&(clearTimeout(this.publishRefreshTimer),this.publishRefreshTimer=void 0),this.pubRequestBody=void 0,void 0===this.pubRequestEtag)throw new Error("Etag undefined");if(0===this.pubRequestExpires)throw new Error("Expires zero");this.sendPublishRequest()}sendPublishRequest(){const e=Object.assign({},this.options);e.extraHeaders=(this.options.extraHeaders||[]).slice(),e.extraHeaders.push("Event: "+this.event),e.extraHeaders.push("Expires: "+this.pubRequestExpires),void 0!==this.pubRequestEtag&&e.extraHeaders.push("SIP-If-Match: "+this.pubRequestEtag);const t=this.target,n=this.options.params||{};let a,o;if(void 0!==this.pubRequestBody){if(void 0===this.options.contentType)throw new Error("Content type undefined.");a={body:this.pubRequestBody,contentType:this.options.contentType}}return a&&(o=Object(i.fromBodyLegacy)(a)),this.request=this.userAgent.userAgentCore.makeOutgoingRequestMessage(i.C.PUBLISH,t,n.fromUri?n.fromUri:this.userAgent.userAgentCore.configuration.aor,n.toUri?n.toUri:this.target,n,e.extraHeaders,o),this.send()}stateTransition(e){const t=()=>{throw new Error(`Invalid state transition from ${this._state} to ${e}`)};switch(this._state){case o.PublisherState.Initial:e!==o.PublisherState.Published&&e!==o.PublisherState.Unpublished&&e!==o.PublisherState.Terminated&&t();break;case o.PublisherState.Published:e!==o.PublisherState.Unpublished&&e!==o.PublisherState.Terminated&&t();break;case o.PublisherState.Unpublished:e!==o.PublisherState.Published&&e!==o.PublisherState.Terminated&&t();break;case o.PublisherState.Terminated:t();break;default:throw new Error("Unrecognized state.")}this._state=e,this.logger.log(`Publication transitioned to state ${this._state}`),this._stateEventEmitter.emit(this._state),e===o.PublisherState.Terminated&&this.dispose()}}},function(e,t){},function(e,t){},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"RegistererState",(function(){return i})),function(e){e.Initial="Initial",e.Registered="Registered",e.Unregistered="Unregistered",e.Terminated="Terminated"}(i||(i={}))},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Registerer",(function(){return s}));var i=n(5),a=n(108),o=n(3),r=n(134);class s{constructor(e,t={}){this.disposed=!1,this._contacts=[],this._retryAfter=void 0,this._state=r.RegistererState.Initial,this._waiting=!1,this._stateEventEmitter=new a.EmitterImpl,this._waitingEventEmitter=new a.EmitterImpl,this.userAgent=e;const n=e.configuration.uri.clone();if(n.user=void 0,this.options=Object.assign(Object.assign(Object.assign({},s.defaultOptions()),{registrar:n}),s.stripUndefinedProperties(t)),this.options.extraContactHeaderParams=(this.options.extraContactHeaderParams||[]).slice(),this.options.extraHeaders=(this.options.extraHeaders||[]).slice(),!this.options.registrar)throw new Error("Registrar undefined.");if(this.options.registrar=this.options.registrar.clone(),this.options.regId&&!this.options.instanceId?this.options.instanceId=s.newUUID():!this.options.regId&&this.options.instanceId&&(this.options.regId=1),this.options.instanceId&&-1===i.Grammar.parse(this.options.instanceId,"uuid"))throw new Error("Invalid instanceId.");if(this.options.regId&&this.options.regId<0)throw new Error("Invalid regId.");const o=this.options.registrar,c=this.options.params&&this.options.params.fromUri||e.userAgentCore.configuration.aor,l=this.options.params&&this.options.params.toUri||e.configuration.uri,d=this.options.params||{},b=(t.extraHeaders||[]).slice();if(this.request=e.userAgentCore.makeOutgoingRequestMessage(i.C.REGISTER,o,c,l,d,b,void 0),this.expires=this.options.expires||s.defaultExpires,this.expires<0)throw new Error("Invalid expires.");this.logger=e.getLogger("sip.Registerer"),this.options.logConfiguration&&(this.logger.log("Configuration:"),Object.keys(this.options).forEach(e=>{const t=this.options[e];this.logger.log("registrar"===e?"\xb7 "+e+": "+t:"\xb7 "+e+": "+JSON.stringify(t))})),this.id=this.request.callId+this.request.from.parameters.tag,this.userAgent._registerers[this.id]=this}static defaultOptions(){return{expires:s.defaultExpires,extraContactHeaderParams:[],extraHeaders:[],logConfiguration:!0,instanceId:"",params:{},regId:0,registrar:new i.URI("sip","anonymous","anonymous.invalid")}}static newUUID(){return"xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx".replace(/[xy]/g,e=>{const t=Math.floor(16*Math.random());return("x"===e?t:t%4+8).toString(16)})}static stripUndefinedProperties(e){return Object.keys(e).reduce((t,n)=>(void 0!==e[n]&&(t[n]=e[n]),t),{})}get contacts(){return this._contacts.slice()}get retryAfter(){return this._retryAfter}get state(){return this._state}get stateChange(){return this._stateEventEmitter}dispose(){return this.disposed?Promise.resolve():(this.disposed=!0,this.logger.log(`Registerer ${this.id} in state ${this.state} is being disposed`),delete this.userAgent._registerers[this.id],new Promise(e=>{const t=()=>{if(!this.waiting&&this._state===r.RegistererState.Registered)return this.stateChange.addListener(()=>{this.terminated(),e()},{once:!0}),void this.unregister();this.terminated(),e()};this.waiting?this.waitingChange.addListener(()=>{t()},{once:!0}):t()}))}register(e={}){if(this.state===r.RegistererState.Terminated)throw this.stateError(),new Error("Registerer terminated. Unable to register.");if(this.disposed)throw this.stateError(),new Error("Registerer disposed. Unable to register.");if(this.waiting){this.waitingWarning();const e=new o.RequestPendingError("REGISTER request already in progress, waiting for final response");return Promise.reject(e)}e.requestOptions&&(this.options=Object.assign(Object.assign({},this.options),e.requestOptions));const t=(this.options.extraHeaders||[]).slice();t.push("Contact: "+this.generateContactHeader(this.expires)),t.push("Allow: "+["ACK","CANCEL","INVITE","MESSAGE","BYE","OPTIONS","INFO","NOTIFY","REFER"].toString()),this.request.cseq++,this.request.setHeader("cseq",this.request.cseq+" REGISTER"),this.request.extraHeaders=t,this.waitingToggle(!0);const n=this.userAgent.userAgentCore.register(this.request,{onAccept:t=>{let n;t.message.hasHeader("expires")&&(n=Number(t.message.getHeader("expires"))),this._contacts=t.message.getHeaders("contact");let a,o=this._contacts.length;if(!o)return this.logger.error("No Contact header in response to REGISTER, dropping response."),void this.unregistered();for(;o--;){if(a=t.message.parseHeader("contact",o),!a)throw new Error("Contact undefined");if(a.uri.user===this.userAgent.contact.uri.user){n=Number(a.getParam("expires"));break}a=void 0}if(void 0===a)return this.logger.error("No Contact header pointing to us, dropping response"),this.unregistered(),void this.waitingToggle(!1);if(void 0===n)return this.logger.error("Contact pointing to us is missing expires parameter, dropping response"),this.unregistered(),void this.waitingToggle(!1);if(a.hasParam("temp-gruu")){const e=a.getParam("temp-gruu");e&&(this.userAgent.contact.tempGruu=i.Grammar.URIParse(e.replace(/"/g,"")))}if(a.hasParam("pub-gruu")){const e=a.getParam("pub-gruu");e&&(this.userAgent.contact.pubGruu=i.Grammar.URIParse(e.replace(/"/g,"")))}this.registered(n),e.requestDelegate&&e.requestDelegate.onAccept&&e.requestDelegate.onAccept(t),this.waitingToggle(!1)},onProgress:t=>{e.requestDelegate&&e.requestDelegate.onProgress&&e.requestDelegate.onProgress(t)},onRedirect:t=>{this.logger.error("Redirect received. Not supported."),this.unregistered(),e.requestDelegate&&e.requestDelegate.onRedirect&&e.requestDelegate.onRedirect(t),this.waitingToggle(!1)},onReject:t=>{if(423===t.message.statusCode)return t.message.hasHeader("min-expires")?(this.expires=Number(t.message.getHeader("min-expires")),this.waitingToggle(!1),void this.register()):(this.logger.error("423 response received for REGISTER without Min-Expires, dropping response"),this.unregistered(),void this.waitingToggle(!1));this.logger.warn(`Failed to register, status code ${t.message.statusCode}`);let n=NaN;if(500===t.message.statusCode||503===t.message.statusCode){const e=t.message.getHeader("retry-after");e&&(n=Number.parseInt(e,void 0))}this._retryAfter=isNaN(n)?void 0:n,this.unregistered(),e.requestDelegate&&e.requestDelegate.onReject&&e.requestDelegate.onReject(t),this._retryAfter=void 0,this.waitingToggle(!1)},onTrying:t=>{e.requestDelegate&&e.requestDelegate.onTrying&&e.requestDelegate.onTrying(t)}});return Promise.resolve(n)}unregister(e={}){if(this.state===r.RegistererState.Terminated)throw this.stateError(),new Error("Registerer terminated. Unable to register.");if(this.disposed&&this.state!==r.RegistererState.Registered)throw this.stateError(),new Error("Registerer disposed. Unable to register.");if(this.waiting){this.waitingWarning();const e=new o.RequestPendingError("REGISTER request already in progress, waiting for final response");return Promise.reject(e)}this._state===r.RegistererState.Registered||e.all||this.logger.warn("Not currently registered, but sending an unregister anyway.");const t=(e.requestOptions&&e.requestOptions.extraHeaders||[]).slice();this.request.extraHeaders=t,e.all?(t.push("Contact: *"),t.push("Expires: 0")):t.push("Contact: "+this.generateContactHeader(0)),this.request.cseq++,this.request.setHeader("cseq",this.request.cseq+" REGISTER"),void 0!==this.registrationTimer&&(clearTimeout(this.registrationTimer),this.registrationTimer=void 0),this.waitingToggle(!0);const n=this.userAgent.userAgentCore.register(this.request,{onAccept:t=>{this._contacts=t.message.getHeaders("contact"),this.unregistered(),e.requestDelegate&&e.requestDelegate.onAccept&&e.requestDelegate.onAccept(t),this.waitingToggle(!1)},onProgress:t=>{e.requestDelegate&&e.requestDelegate.onProgress&&e.requestDelegate.onProgress(t)},onRedirect:t=>{this.logger.error("Unregister redirected. Not currently supported."),this.unregistered(),e.requestDelegate&&e.requestDelegate.onRedirect&&e.requestDelegate.onRedirect(t),this.waitingToggle(!1)},onReject:t=>{this.logger.error(`Unregister rejected with status code ${t.message.statusCode}`),this.unregistered(),e.requestDelegate&&e.requestDelegate.onReject&&e.requestDelegate.onReject(t),this.waitingToggle(!1)},onTrying:t=>{e.requestDelegate&&e.requestDelegate.onTrying&&e.requestDelegate.onTrying(t)}});return Promise.resolve(n)}clearTimers(){void 0!==this.registrationTimer&&(clearTimeout(this.registrationTimer),this.registrationTimer=void 0),void 0!==this.registrationExpiredTimer&&(clearTimeout(this.registrationExpiredTimer),this.registrationExpiredTimer=void 0)}generateContactHeader(e){let t=this.userAgent.contact.toString();return this.options.regId&&this.options.instanceId&&(t+=";reg-id="+this.options.regId,t+=';+sip.instance="<urn:uuid:'+this.options.instanceId+'>"'),this.options.extraContactHeaderParams&&this.options.extraContactHeaderParams.forEach(e=>{t+=";"+e}),t+=";expires="+e,t}registered(e){this.clearTimers(),this.registrationTimer=setTimeout(()=>{this.registrationTimer=void 0,this.register()},1e3*e-3e3),this.registrationExpiredTimer=setTimeout(()=>{this.logger.warn("Registration expired"),this.unregistered()},1e3*e),this._state!==r.RegistererState.Registered&&this.stateTransition(r.RegistererState.Registered)}unregistered(){this.clearTimers(),this._state!==r.RegistererState.Unregistered&&this.stateTransition(r.RegistererState.Unregistered)}terminated(){this.clearTimers(),this._state!==r.RegistererState.Terminated&&this.stateTransition(r.RegistererState.Terminated)}stateTransition(e){const t=()=>{throw new Error(`Invalid state transition from ${this._state} to ${e}`)};switch(this._state){case r.RegistererState.Initial:e!==r.RegistererState.Registered&&e!==r.RegistererState.Unregistered&&e!==r.RegistererState.Terminated&&t();break;case r.RegistererState.Registered:e!==r.RegistererState.Unregistered&&e!==r.RegistererState.Terminated&&t();break;case r.RegistererState.Unregistered:e!==r.RegistererState.Registered&&e!==r.RegistererState.Terminated&&t();break;case r.RegistererState.Terminated:t();break;default:throw new Error("Unrecognized state.")}this._state=e,this.logger.log(`Registration transitioned to state ${this._state}`),this._stateEventEmitter.emit(this._state),e===r.RegistererState.Terminated&&this.dispose()}get waiting(){return this._waiting}get waitingChange(){return this._waitingEventEmitter}waitingToggle(e){if(this._waiting===e)throw new Error(`Invalid waiting transition from ${this._waiting} to ${e}`);this._waiting=e,this.logger.log(`Waiting toggled to ${this._waiting}`),this._waitingEventEmitter.emit(this._waiting)}waitingWarning(){let e="An attempt was made to send a REGISTER request while a prior one was still in progress.";e+=" RFC 3261 requires UAs MUST NOT send a new registration until they have received a final response",e+=" from the registrar for the previous one or the previous REGISTER request has timed out.",e+=" Note that if the transport disconnects, you still must wait for the prior request to time out before",e+=" sending a new REGISTER request or alternatively dispose of the current Registerer and create a new Registerer.",this.logger.warn("An attempt was made to send a REGISTER request while a prior one was still in progress. RFC 3261 requires UAs MUST NOT send a new registration until they have received a final response from the registrar for the previous one or the previous REGISTER request has timed out. Note that if the transport disconnects, you still must wait for the prior request to time out before sending a new REGISTER request or alternatively dispose of the current Registerer and create a new Registerer.")}stateError(){let e=`An attempt was made to send a REGISTER request when the Registerer ${this.state===r.RegistererState.Terminated?"is in 'Terminated' state":"has been disposed"}.`;e+=" The Registerer transitions to 'Terminated' when Registerer.dispose() is called.",e+=" Perhaps you called UserAgent.stop() which dipsoses of all Registerers?",this.logger.error(e)}}s.defaultExpires=600},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"Subscriber",(function(){return c}));var i=n(5),a=n(82),o=n(116),r=n(149),s=n(150);class c extends r.Subscription{constructor(e,t,n,i={}){super(e,i),this.body=void 0,this.logger=e.getLogger("sip.Subscriber"),i.body&&(this.body={body:i.body,contentType:i.contentType?i.contentType:"application/sdp"}),this.targetURI=t,this.event=n,void 0===i.expires?this.expires=3600:"number"!=typeof i.expires?(this.logger.warn('Option "expires" must be a number. Using default of 3600.'),this.expires=3600):this.expires=i.expires,this.extraHeaders=(i.extraHeaders||[]).slice(),this.subscriberRequest=this.initSubscriberRequest(),this.outgoingRequestMessage=this.subscriberRequest.message,this.id=this.outgoingRequestMessage.callId+this.outgoingRequestMessage.from.parameters.tag+this.event,this._userAgent._subscriptions[this.id]=this}dispose(){return this.disposed?Promise.resolve():(this.logger.log(`Subscription ${this.id} in state ${this.state} is being disposed`),delete this._userAgent._subscriptions[this.id],this.retryAfterTimer&&(clearTimeout(this.retryAfterTimer),this.retryAfterTimer=void 0),this.subscriberRequest.dispose(),super.dispose().then(()=>{if(this.state===s.SubscriptionState.Subscribed){if(!this._dialog)throw new Error("Dialog undefined.");if(this._dialog.subscriptionState===i.SubscriptionState.Pending||this._dialog.subscriptionState===i.SubscriptionState.Active){const e=this._dialog;return new Promise((t,n)=>{e.delegate={onTerminated:()=>t()},e.unsubscribe()})}}}))}subscribe(e={}){switch(this.subscriberRequest.state){case i.SubscriptionState.Initial:this.state===s.SubscriptionState.Initial&&this.stateTransition(s.SubscriptionState.NotifyWait),this.subscriberRequest.subscribe().then(e=>{e.success?(e.success.subscription&&(this._dialog=e.success.subscription,this._dialog.delegate={onNotify:e=>this.onNotify(e),onRefresh:e=>this.onRefresh(e),onTerminated:()=>{this.state!==s.SubscriptionState.Terminated&&this.stateTransition(s.SubscriptionState.Terminated)}}),this.onNotify(e.success.request)):e.failure&&this.unsubscribe()});break;case i.SubscriptionState.NotifyWait:case i.SubscriptionState.Pending:break;case i.SubscriptionState.Active:this._dialog&&(this._dialog.refresh().delegate={onAccept:e=>this.onAccepted(e),onRedirect:e=>this.unsubscribe(),onReject:e=>this.unsubscribe()})}return Promise.resolve()}unsubscribe(e={}){if(this.disposed)return Promise.resolve();switch(this.subscriberRequest.state){case i.SubscriptionState.Initial:case i.SubscriptionState.NotifyWait:break;case i.SubscriptionState.Pending:case i.SubscriptionState.Active:this._dialog&&this._dialog.unsubscribe();break;case i.SubscriptionState.Terminated:break;default:throw new Error("Unknown state.")}return this.stateTransition(s.SubscriptionState.Terminated),Promise.resolve()}_refresh(){return this.subscriberRequest.state===i.SubscriptionState.Active?this.subscribe():Promise.resolve()}onAccepted(e){}onNotify(e){if(this.disposed)return void e.accept();if(this.state!==s.SubscriptionState.Subscribed&&this.stateTransition(s.SubscriptionState.Subscribed),this.delegate&&this.delegate.onNotify){const t=new o.Notification(e);this.delegate.onNotify(t)}else e.accept();const t=e.message.parseHeader("Subscription-State");if(t&&t.state&&"terminated"===t.state){if(t.reason)switch(this.logger.log(`Terminated subscription with reason ${t.reason}`),t.reason){case"deactivated":case"timeout":return this.initSubscriberRequest(),void this.subscribe();case"probation":case"giveup":return this.initSubscriberRequest(),void(t.params&&t.params["retry-after"]?this.retryAfterTimer=setTimeout(()=>{this.subscribe()},t.params["retry-after"]):this.subscribe())}this.unsubscribe()}}onRefresh(e){e.delegate={onAccept:e=>this.onAccepted(e)}}initSubscriberRequest(){const e={extraHeaders:this.extraHeaders,body:this.body?Object(i.fromBodyLegacy)(this.body):void 0};return this.subscriberRequest=new l(this._userAgent.userAgentCore,this.targetURI,this.event,this.expires,e),this.subscriberRequest.delegate={onAccept:e=>this.onAccepted(e)},this.subscriberRequest}}class l{constructor(e,t,n,o,r,s){this.core=e,this.target=t,this.event=n,this.expires=o,this.subscribed=!1,this.logger=e.loggerFactory.getLogger("sip.Subscriber"),this.delegate=s;const c="Allow: "+a.AllowedMethods.toString(),l=(r&&r.extraHeaders||[]).slice();l.push(c),l.push("Event: "+this.event),l.push("Expires: "+this.expires),l.push("Contact: "+this.core.configuration.contact.toString()),this.message=e.makeOutgoingRequestMessage(i.C.SUBSCRIBE,this.target,this.core.configuration.aor,this.target,{},l,r&&r.body)}dispose(){this.request&&(this.request.waitNotifyStop(),this.request.dispose(),this.request=void 0)}get state(){return this.subscription?this.subscription.subscriptionState:this.subscribed?i.SubscriptionState.NotifyWait:i.SubscriptionState.Initial}subscribe(){return this.subscribed?Promise.reject(new Error("Not in initial state. Did you call subscribe more than once?")):(this.subscribed=!0,new Promise(e=>{if(!this.message)throw new Error("Message undefined.");this.request=this.core.subscribe(this.message,{onAccept:e=>{this.delegate&&this.delegate.onAccept&&this.delegate.onAccept(e)},onNotify:t=>{this.subscription=t.subscription,this.subscription&&(this.subscription.autoRefresh=!0),e({success:t})},onNotifyTimeout:()=>{e({failure:{}})},onRedirect:t=>{e({failure:{response:t}})},onReject:t=>{e({failure:{response:t}})}})}))}}},function(e,t,n){"use strict";n.r(t),n.d(t,"Subscription",(function(){return o}));var i=n(108),a=n(150);class o{constructor(e,t={}){this._disposed=!1,this._state=a.SubscriptionState.Initial,this._logger=e.getLogger("sip.Subscription"),this._stateEventEmitter=new i.EmitterImpl,this._userAgent=e,this.delegate=t.delegate}dispose(){return this._disposed||(this._disposed=!0,this._stateEventEmitter.removeAllListeners()),Promise.resolve()}get dialog(){return this._dialog}get disposed(){return this._disposed}get state(){return this._state}get stateChange(){return this._stateEventEmitter}stateTransition(e){const t=()=>{throw new Error(`Invalid state transition from ${this._state} to ${e}`)};switch(this._state){case a.SubscriptionState.Initial:e!==a.SubscriptionState.NotifyWait&&e!==a.SubscriptionState.Terminated&&t();break;case a.SubscriptionState.NotifyWait:e!==a.SubscriptionState.Subscribed&&e!==a.SubscriptionState.Terminated&&t();break;case a.SubscriptionState.Subscribed:e!==a.SubscriptionState.Terminated&&t();break;case a.SubscriptionState.Terminated:t();break;default:throw new Error("Unrecognized state.")}this._state!==e&&(this._state=e,this._logger.log(`Subscription ${this._dialog?this._dialog.id:void 0} transitioned to ${this._state}`),this._stateEventEmitter.emit(this._state),e===a.SubscriptionState.Terminated&&this.dispose())}}},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"SubscriptionState",(function(){return i})),function(e){e.Initial="Initial",e.NotifyWait="NotifyWait",e.Subscribed="Subscribed",e.Terminated="Terminated"}(i||(i={}))},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"TransportState",(function(){return i})),function(e){e.Connecting="Connecting",e.Connected="Connected",e.Disconnecting="Disconnecting",e.Disconnected="Disconnected"}(i||(i={}))},function(e,t){},function(e,t,n){"use strict";var i;n.r(t),n.d(t,"UserAgentState",(function(){return i})),function(e){e.Started="Started",e.Stopped="Stopped"}(i||(i={}))},function(e,t,n){"use strict";n.r(t),n.d(t,"UserAgent",(function(){return m}));var i=n(5),a=n(32),o=n(160),r=n(171),s=n(1),c=n(108),l=n(113),d=n(123),b=n(115),u=n(116),p=n(119),h=n(158);class m{constructor(e={}){if(this._publishers={},this._registerers={},this._sessions={},this._subscriptions={},this._state=h.UserAgentState.Stopped,this.unloadListener=()=>{this.stop()},this._stateEventEmitter=new c.EmitterImpl,this.delegate=e.delegate,this.options=Object.assign(Object.assign(Object.assign(Object.assign(Object.assign({},m.defaultOptions()),{sipjsId:Object(a.createRandomToken)(5)}),{uri:new i.URI("sip","anonymous."+Object(a.createRandomToken)(6),"anonymous.invalid")}),{viaHost:Object(a.createRandomToken)(12)+".invalid"}),m.stripUndefinedProperties(e)),this.options.hackIpInContact)if("boolean"==typeof this.options.hackIpInContact&&this.options.hackIpInContact){const e=1,t=254,n=Math.floor(Math.random()*(t-e+1)+e);this.options.viaHost="192.0.2."+n}else this.options.hackIpInContact&&(this.options.viaHost=this.options.hackIpInContact);switch(this.loggerFactory=new i.LoggerFactory,this.logger=this.loggerFactory.getLogger("sip.UserAgent"),this.loggerFactory.builtinEnabled=this.options.logBuiltinEnabled,this.loggerFactory.connector=this.options.logConnector,this.options.logLevel){case"error":this.loggerFactory.level=i.Levels.error;break;case"warn":this.loggerFactory.level=i.Levels.warn;break;case"log":this.loggerFactory.level=i.Levels.log;break;case"debug":this.loggerFactory.level=i.Levels.debug}if(this.options.logConfiguration&&(this.logger.log("Configuration:"),Object.keys(this.options).forEach(e=>{const t=this.options[e];switch(e){case"uri":case"sessionDescriptionHandlerFactory":this.logger.log("\xb7 "+e+": "+t);break;case"authorizationPassword":this.logger.log("\xb7 "+e+": NOT SHOWN");break;case"transportConstructor":this.logger.log("\xb7 "+e+": "+t.name);break;default:this.logger.log("\xb7 "+e+": "+JSON.stringify(t))}})),this.options.transportOptions){const t=this.options.transportOptions,n=t.maxReconnectionAttempts,i=t.reconnectionTimeout;void 0!==n&&this.logger.warn('The transport option "maxReconnectionAttempts" as has apparently been specified and has been deprecated. It will no longer be available starting with SIP.js release 0.16.0. Please update accordingly.'),void 0!==i&&this.logger.warn('The transport option "reconnectionTimeout" as has apparently been specified and has been deprecated. It will no longer be available starting with SIP.js release 0.16.0. Please update accordingly.'),void 0===e.reconnectionDelay&&void 0!==i&&(this.options.reconnectionDelay=i),void 0===e.reconnectionAttempts&&void 0!==n&&(this.options.reconnectionAttempts=n)}void 0!==e.reconnectionDelay&&this.logger.warn('The user agent option "reconnectionDelay" as has apparently been specified and has been deprecated. It will no longer be available starting with SIP.js release 0.16.0. Please update accordingly.'),void 0!==e.reconnectionAttempts&&this.logger.warn('The user agent option "reconnectionAttempts" as has apparently been specified and has been deprecated. It will no longer be available starting with SIP.js release 0.16.0. Please update accordingly.'),this._transport=new this.options.transportConstructor(this.getLogger("sip.Transport"),this.options.transportOptions),this.initTransportCallbacks(),this._contact=this.initContact(),this._userAgentCore=this.initCore(),this.options.autoStart&&this.start()}static makeURI(e){return i.Grammar.URIParse(e)}static defaultOptions(){return{allowLegacyNotifications:!1,authorizationHa1:"",authorizationPassword:"",authorizationUsername:"",autoStart:!1,autoStop:!0,delegate:{},displayName:"",forceRport:!1,hackAllowUnregisteredOptionTags:!1,hackIpInContact:!1,hackViaTcp:!1,hackWssInTransport:!1,logBuiltinEnabled:!0,logConfiguration:!0,logConnector:()=>{},logLevel:"log",noAnswerTimeout:60,preloadedRouteSet:[],reconnectionAttempts:0,reconnectionDelay:4,sessionDescriptionHandlerFactory:Object(o.defaultSessionDescriptionHandlerFactory)(),sessionDescriptionHandlerFactoryOptions:{},sipExtension100rel:p.SIPExtension.Unsupported,sipExtensionReplaces:p.SIPExtension.Unsupported,sipExtensionExtraSupported:[],sipjsId:"",transportConstructor:r.Transport,transportOptions:{},uri:new i.URI("sip","anonymous","anonymous.invalid"),userAgentString:"SIP.js/"+s.LIBRARY_VERSION,viaHost:""}}static stripUndefinedProperties(e){return Object.keys(e).reduce((t,n)=>(void 0!==e[n]&&(t[n]=e[n]),t),{})}get configuration(){return this.options}get contact(){return this._contact}get state(){return this._state}get stateChange(){return this._stateEventEmitter}get transport(){return this._transport}get userAgentCore(){return this._userAgentCore}getLogger(e,t){return this.loggerFactory.getLogger(e,t)}getLoggerFactory(){return this.loggerFactory}isConnected(){return this.transport.isConnected()}reconnect(){return this.state===h.UserAgentState.Stopped?Promise.reject(new Error("User agent stopped.")):Promise.resolve().then(()=>this.transport.connect())}start(){if(this.state===h.UserAgentState.Started)return this.logger.warn("User agent already started"),Promise.resolve();if(this.logger.log(`Starting ${this.configuration.uri}`),this.transitionState(h.UserAgentState.Started),this.options.autoStop){const e=!("undefined"==typeof chrome||!chrome.app||!chrome.app.runtime);"undefined"==typeof window||"function"!=typeof window.addEventListener||e||window.addEventListener("unload",this.unloadListener)}return this.transport.connect()}async stop(){if(this.state===h.UserAgentState.Stopped)return this.logger.warn("User agent already stopped"),Promise.resolve();if(this.logger.log(`Stopping ${this.configuration.uri}`),this.transitionState(h.UserAgentState.Stopped),this.options.autoStop){const e=!("undefined"==typeof chrome||!chrome.app||!chrome.app.runtime);"undefined"!=typeof window&&window.removeEventListener&&!e&&window.removeEventListener("unload",this.unloadListener)}const e=Object.assign({},this._publishers),t=Object.assign({},this._registerers),n=Object.assign({},this._sessions),i=Object.assign({},this._subscriptions),a=this.transport,o=this.userAgentCore;this.logger.log("Dispose of registerers");for(const r in t)t[r]&&await t[r].dispose().catch(e=>{throw this.logger.error(e.message),delete this._registerers[r],e});this.logger.log("Dispose of sessions");for(const r in n)n[r]&&await n[r].dispose().catch(e=>{throw this.logger.error(e.message),delete this._sessions[r],e});this.logger.log("Dispose of subscriptions");for(const r in i)i[r]&&await i[r].dispose().catch(e=>{throw this.logger.error(e.message),delete this._subscriptions[r],e});this.logger.log("Dispose of publishers");for(const r in e)e[r]&&await e[r].dispose().catch(e=>{throw this.logger.error(e.message),delete this._publishers[r],e});this.logger.log("Dispose of transport"),await a.dispose().catch(e=>{throw this.logger.error(e.message),e}),this.logger.log("Dispose of core"),o.dispose()}_makeInviter(e,t){return new d.Inviter(this,e,t)}attemptReconnection(e=1){const t=this.options.reconnectionAttempts,n=this.options.reconnectionDelay;e>t?this.logger.log("Maximum reconnection attempts reached"):(this.logger.log(`Reconnection attempt ${e} of ${t} - trying`),setTimeout(()=>{this.reconnect().then(()=>{this.logger.log(`Reconnection attempt ${e} of ${t} - succeeded`)}).catch(n=>{this.logger.error(n.message),this.logger.log(`Reconnection attempt ${e} of ${t} - failed`),this.attemptReconnection(++e)})},1===e?0:1e3*n))}initContact(){const e=Object(a.createRandomToken)(8),t=this.options.hackWssInTransport?"wss":"ws";return{pubGruu:void 0,tempGruu:void 0,uri:new i.URI("sip",e,this.options.viaHost,void 0,{transport:t}),toString:(e={})=>{let n="<";return n+=e.anonymous?this.contact.tempGruu||`sip:anonymous@anonymous.invalid;transport=${t}`:this.contact.pubGruu||this.contact.uri,!!e.outbound&&(n+=";ob"),n+=">",n}}}initCore(){let e=[];e.push("outbound"),this.options.sipExtension100rel===p.SIPExtension.Supported&&e.push("100rel"),this.options.sipExtensionReplaces===p.SIPExtension.Supported&&e.push("replaces"),this.options.sipExtensionExtraSupported&&e.push(...this.options.sipExtensionExtraSupported),this.options.hackAllowUnregisteredOptionTags||(e=e.filter(e=>p.UserAgentRegisteredOptionTags[e])),e=Array.from(new Set(e));const t=e.slice();(this.contact.pubGruu||this.contact.tempGruu)&&t.push("gruu");const n={aor:this.options.uri,contact:this.contact,displayName:this.options.displayName,loggerFactory:this.loggerFactory,hackViaTcp:this.options.hackViaTcp,routeSet:this.options.preloadedRouteSet,supportedOptionTags:e,supportedOptionTagsResponse:t,sipjsId:this.options.sipjsId,userAgentHeaderFieldValue:this.options.userAgentString,viaForceRport:this.options.forceRport,viaHost:this.options.viaHost,authenticationFactory:()=>{const e=this.options.authorizationUsername?this.options.authorizationUsername:this.options.uri.user,t=this.options.authorizationPassword?this.options.authorizationPassword:void 0,n=this.options.authorizationHa1?this.options.authorizationHa1:void 0;return new i.DigestAuthentication(this.getLoggerFactory(),n,e,t)},transportAccessor:()=>this.transport};return new i.UserAgentCore(n,{onInvite:e=>{var t;const n=new l.Invitation(this,e);if(e.delegate={onCancel:e=>{n._onCancel(e)},onTransportError:e=>{this.logger.error("A transport error has occurred while handling an incoming INVITE request.")}},e.trying(),this.options.sipExtensionReplaces!==p.SIPExtension.Unsupported){const t=e.message.parseHeader("replaces");if(t){const e=t.call_id;if("string"!=typeof e)throw new Error("Type of call id is not string");const i=t.replaces_to_tag;if("string"!=typeof i)throw new Error("Type of to tag is not string");const a=t.replaces_from_tag;if("string"!=typeof a)throw new Error("type of from tag is not string");const o=this.userAgentCore.dialogs.get(e+i+a);if(!o)return void n.reject({statusCode:481});if(!o.early&&!0===t.early_only)return void n.reject({statusCode:486});const r=this._sessions[e+a]||this._sessions[e+i]||void 0;if(!r)throw new Error("Session does not exist.");n._replacee=r}}if(null===(t=this.delegate)||void 0===t?void 0:t.onInvite)return n.autoSendAnInitialProvisionalResponse?void n.progress().then(()=>{var e;if(void 0===(null===(e=this.delegate)||void 0===e?void 0:e.onInvite))throw new Error("onInvite undefined.");this.delegate.onInvite(n)}):void this.delegate.onInvite(n);n.reject({statusCode:486})},onMessage:e=>{if(this.delegate&&this.delegate.onMessage){const t=new b.Message(e);this.delegate.onMessage(t)}else e.accept()},onNotify:e=>{if(this.delegate&&this.delegate.onNotify){const t=new u.Notification(e);this.delegate.onNotify(t)}else this.options.allowLegacyNotifications?e.accept():e.reject({statusCode:481})},onRefer:e=>{this.logger.warn("Received an out of dialog REFER request"),this.delegate&&this.delegate.onReferRequest?this.delegate.onReferRequest(e):e.reject({statusCode:405})},onRegister:e=>{this.logger.warn("Received an out of dialog REGISTER request"),this.delegate&&this.delegate.onRegisterRequest?this.delegate.onRegisterRequest(e):e.reject({statusCode:405})},onSubscribe:e=>{this.logger.warn("Received an out of dialog SUBSCRIBE request"),this.delegate&&this.delegate.onSubscribeRequest?this.delegate.onSubscribeRequest(e):e.reject({statusCode:405})}})}initTransportCallbacks(){this.transport.onConnect=()=>this.onTransportConnect(),this.transport.onDisconnect=e=>this.onTransportDisconnect(e),this.transport.onMessage=e=>this.onTransportMessage(e)}onTransportConnect(){this.state!==h.UserAgentState.Stopped&&this.delegate&&this.delegate.onConnect&&this.delegate.onConnect()}onTransportDisconnect(e){this.state!==h.UserAgentState.Stopped&&(this.delegate&&this.delegate.onDisconnect&&this.delegate.onDisconnect(e),e&&this.options.reconnectionAttempts>0&&this.attemptReconnection())}onTransportMessage(e){const t=i.Parser.parseMessage(e,this.getLogger("sip.Parser"));if(!t)return void this.logger.warn("Failed to parse incoming message. Dropping.");if(this.state===h.UserAgentState.Stopped&&t instanceof i.IncomingRequestMessage)return void this.logger.warn(`Received ${t.method} request while stopped. Dropping.`);const n=()=>{const e=["from","to","call_id","cseq","via"];for(const n of e)if(!t.hasHeader(n))return this.logger.warn(`Missing mandatory header field : ${n}.`),!1;return!0};if(t instanceof i.IncomingRequestMessage){if(!n())return void this.logger.warn("Request missing mandatory header field. Dropping.");if(!t.toTag&&t.callId.substr(0,5)===this.options.sipjsId)return void this.userAgentCore.replyStateless(t,{statusCode:482});const e=Object(a.utf8Length)(t.body),i=t.getHeader("content-length");if(i&&e<Number(i))return void this.userAgentCore.replyStateless(t,{statusCode:400})}if(t instanceof i.IncomingResponseMessage){if(!n())return void this.logger.warn("Response missing mandatory header field. Dropping.");if(t.getHeaders("via").length>1)return void this.logger.warn("More than one Via header field present in the response. Dropping.");if(t.via.host!==this.options.viaHost||void 0!==t.via.port)return void this.logger.warn("Via sent-by in the response does not match UA Via host value. Dropping.");const e=Object(a.utf8Length)(t.body),i=t.getHeader("content-length");if(i&&e<Number(i))return void this.logger.warn("Message body length is lower than the value in Content-Length header field. Dropping.")}if(t instanceof i.IncomingRequestMessage)this.userAgentCore.receiveIncomingRequestFromTransport(t);else{if(!(t instanceof i.IncomingResponseMessage))throw new Error("Invalid message type.");this.userAgentCore.receiveIncomingResponseFromTransport(t)}}transitionState(e,t){const n=()=>{throw new Error(`Invalid state transition from ${this._state} to ${e}`)};switch(this._state){case h.UserAgentState.Started:e!==h.UserAgentState.Stopped&&n();break;case h.UserAgentState.Stopped:e!==h.UserAgentState.Started&&n();break;default:throw new Error("Unknown state.")}this.logger.log(`Transitioned from ${this._state} to ${e}`),this._state=e,this._stateEventEmitter.emit(this._state)}}},function(e,t,n){"use strict";n.r(t);var i=n(161);n.d(t,"defaultMediaStreamFactory",(function(){return i.defaultMediaStreamFactory}));var a=n(162);for(var o in a)["defaultMediaStreamFactory","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return a[e]}))}(o);var r=n(163);n.d(t,"defaultPeerConnectionConfiguration",(function(){return r.defaultPeerConnectionConfiguration}));var s=n(164);for(var o in s)["defaultMediaStreamFactory","defaultPeerConnectionConfiguration","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return s[e]}))}(o);var c=n(165);for(var o in c)["defaultMediaStreamFactory","defaultPeerConnectionConfiguration","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return c[e]}))}(o);var l=n(166);n.d(t,"defaultSessionDescriptionHandlerFactory",(function(){return l.defaultSessionDescriptionHandlerFactory}));var d=n(168);for(var o in d)["defaultMediaStreamFactory","defaultPeerConnectionConfiguration","defaultSessionDescriptionHandlerFactory","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return d[e]}))}(o);var b=n(169);for(var o in b)["defaultMediaStreamFactory","defaultPeerConnectionConfiguration","defaultSessionDescriptionHandlerFactory","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return b[e]}))}(o);var u=n(170);for(var o in u)["defaultMediaStreamFactory","defaultPeerConnectionConfiguration","defaultSessionDescriptionHandlerFactory","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return u[e]}))}(o);var p=n(167);n.d(t,"SessionDescriptionHandler",(function(){return p.SessionDescriptionHandler}))},function(e,t,n){"use strict";function i(){return e=>e.audio||e.video?void 0===navigator.mediaDevices?Promise.reject(new Error("Media devices not available in insecure contexts.")):navigator.mediaDevices.getUserMedia.call(navigator.mediaDevices,e):Promise.resolve(new MediaStream)}n.r(t),n.d(t,"defaultMediaStreamFactory",(function(){return i}))},function(e,t){},function(e,t,n){"use strict";function i(){return{bundlePolicy:"balanced",certificates:void 0,iceCandidatePoolSize:0,iceServers:[{urls:"stun:stun.l.google.com:19302"}],iceTransportPolicy:"all",peerIdentity:void 0,rtcpMuxPolicy:"require"}}n.r(t),n.d(t,"defaultPeerConnectionConfiguration",(function(){return i}))},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t),n.d(t,"defaultSessionDescriptionHandlerFactory",(function(){return r}));var i=n(161),a=n(163),o=n(167);function r(e){return(t,n)=>{void 0===e&&(e=Object(i.defaultMediaStreamFactory)());const r={iceGatheringTimeout:void 0!==(null==n?void 0:n.iceGatheringTimeout)?null==n?void 0:n.iceGatheringTimeout:5e3,peerConnectionConfiguration:Object.assign(Object.assign({},Object(a.defaultPeerConnectionConfiguration)()),null==n?void 0:n.peerConnectionConfiguration)},s=t.userAgent.getLogger("sip.SessionDescriptionHandler");return new o.SessionDescriptionHandler(s,e,r)}}},function(e,t,n){"use strict";n.r(t),n.d(t,"SessionDescriptionHandler",(function(){return i}));class i{constructor(e,t,n){e.debug("SessionDescriptionHandler.constructor"),this.logger=e,this.mediaStreamFactory=t,this.sessionDescriptionHandlerConfiguration=n,this._localMediaStream=new MediaStream,this._remoteMediaStream=new MediaStream,this._peerConnection=new RTCPeerConnection(null==n?void 0:n.peerConnectionConfiguration),this.initPeerConnectionEventHandlers()}get localMediaStream(){return this._localMediaStream}get remoteMediaStream(){return this._remoteMediaStream}get dataChannel(){return this._dataChannel}get peerConnection(){return this._peerConnection}get peerConnectionDelegate(){return this._peerConnectionDelegate}set peerConnectionDelegate(e){this._peerConnectionDelegate=e}static dispatchAddTrackEvent(e,t){e.dispatchEvent(new MediaStreamTrackEvent("addtrack",{track:t}))}static dispatchRemoveTrackEvent(e,t){e.dispatchEvent(new MediaStreamTrackEvent("removetrack",{track:t}))}close(){this.logger.debug("SessionDescriptionHandler.close"),void 0!==this._peerConnection&&(this._peerConnection.getReceivers().forEach(e=>{e.track&&e.track.stop()}),this._peerConnection.getSenders().forEach(e=>{e.track&&e.track.stop()}),this._dataChannel&&this._dataChannel.close(),this._peerConnection.close(),this._peerConnection=void 0)}getDescription(e,t){var n,i;if(this.logger.debug("SessionDescriptionHandler.getDescription"),void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));this.onDataChannel=null==e?void 0:e.onDataChannel;const a=null===(n=null==e?void 0:e.offerOptions)||void 0===n?void 0:n.iceRestart,o=void 0===(null==e?void 0:e.iceGatheringTimeout)?null===(i=this.sessionDescriptionHandlerConfiguration)||void 0===i?void 0:i.iceGatheringTimeout:null==e?void 0:e.iceGatheringTimeout;return this.getLocalMediaStream(e).then(()=>this.createDataChannel(e)).then(()=>this.createLocalOfferOrAnswer(e)).then(e=>this.applyModifiers(e,t)).then(e=>this.setLocalSessionDescription(e)).then(()=>this.waitForIceGatheringComplete(a,o)).then(()=>this.getLocalSessionDescription()).then(e=>({body:e.sdp,contentType:"application/sdp"})).catch(e=>{throw this.logger.error("SessionDescriptionHandler.getDescription failed - "+e),e})}hasDescription(e){return this.logger.debug("SessionDescriptionHandler.hasDescription"),"application/sdp"===e}sendDtmf(e,t){if(this.logger.debug("SessionDescriptionHandler.sendDtmf"),void 0===this._peerConnection)return this.logger.error("SessionDescriptionHandler.sendDtmf failed - peer connection closed"),!1;const n=this._peerConnection.getSenders();if(0===n.length)return this.logger.error("SessionDescriptionHandler.sendDtmf failed - no senders"),!1;const i=n[0].dtmf;if(!i)return this.logger.error("SessionDescriptionHandler.sendDtmf failed - no DTMF sender"),!1;const a=null==t?void 0:t.duration,o=null==t?void 0:t.interToneGap;try{i.insertDTMF(e,a,o)}catch(r){return this.logger.error(r),!1}return this.logger.log("SessionDescriptionHandler.sendDtmf sent via RTP: "+e.toString()),!0}setDescription(e,t,n){if(this.logger.debug("SessionDescriptionHandler.setDescription"),void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));this.onDataChannel=null==t?void 0:t.onDataChannel;const i="have-local-offer"===this._peerConnection.signalingState?"answer":"offer";return this.getLocalMediaStream(t).then(()=>this.applyModifiers({sdp:e,type:i},n)).then(e=>this.setRemoteSessionDescription(e)).catch(e=>{throw this.logger.error("SessionDescriptionHandler.setDescription failed - "+e),e})}applyModifiers(e,t){return this.logger.debug("SessionDescriptionHandler.applyModifiers"),t&&0!==t.length?t.reduce((e,t)=>e.then(t),Promise.resolve(e)).then(e=>{if(this.logger.debug("SessionDescriptionHandler.applyModifiers - modified sdp"),!e.sdp||!e.type)throw new Error("Invalid SDP.");return{sdp:e.sdp,type:e.type}}):Promise.resolve(e)}createDataChannel(e){if(void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));if(!0!==(null==e?void 0:e.dataChannel))return Promise.resolve();if(this._dataChannel)return Promise.resolve();switch(this._peerConnection.signalingState){case"stable":this.logger.debug("SessionDescriptionHandler.createDataChannel - creating data channel");try{return this._dataChannel=this._peerConnection.createDataChannel((null==e?void 0:e.dataChannelLabel)||"",null==e?void 0:e.dataChannelOptions),this.onDataChannel&&this.onDataChannel(this._dataChannel),Promise.resolve()}catch(t){return Promise.reject(t)}case"have-remote-offer":return Promise.resolve();default:return Promise.reject(new Error("Invalid signaling state "+this._peerConnection.signalingState))}}createLocalOfferOrAnswer(e){if(void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));switch(this._peerConnection.signalingState){case"stable":return this.logger.debug("SessionDescriptionHandler.createLocalOfferOrAnswer - creating SDP offer"),this._peerConnection.createOffer(null==e?void 0:e.offerOptions);case"have-remote-offer":return this.logger.debug("SessionDescriptionHandler.createLocalOfferOrAnswer - creating SDP answer"),this._peerConnection.createAnswer(null==e?void 0:e.answerOptions);default:return Promise.reject(new Error("Invalid signaling state "+this._peerConnection.signalingState))}}getLocalMediaStream(e){if(this.logger.debug("SessionDescriptionHandler.getLocalMediaStream"),void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));let t=Object.assign({},null==e?void 0:e.constraints);if(this.localMediaStreamConstraints){if(t.audio=t.audio||this.localMediaStreamConstraints.audio,t.video=t.video||this.localMediaStreamConstraints.video,JSON.stringify(this.localMediaStreamConstraints.audio)===JSON.stringify(t.audio)&&JSON.stringify(this.localMediaStreamConstraints.video)===JSON.stringify(t.video))return Promise.resolve()}else void 0===t.audio&&void 0===t.video&&(t={audio:!0});return this.localMediaStreamConstraints=t,this.mediaStreamFactory(t,this).then(e=>this.setLocalMediaStream(e))}setLocalMediaStream(e){if(this.logger.debug("SessionDescriptionHandler.setLocalMediaStream"),!this._peerConnection)throw new Error("Peer connection undefined.");const t=this._peerConnection,n=this._localMediaStream,a=[],o=e=>{const o=e.kind;if("audio"!==o&&"video"!==o)throw new Error(`Unknown new track kind ${o}.`);const r=t.getSenders().find(e=>e.track&&e.track.kind===o);a.push(r?new Promise(e=>{this.logger.debug(`SessionDescriptionHandler.setLocalMediaStream - replacing sender ${o} track`),e()}).then(()=>r.replaceTrack(e).then(()=>{const t=n.getTracks().find(e=>e.kind===o);t&&(t.stop(),n.removeTrack(t),i.dispatchRemoveTrackEvent(n,t)),n.addTrack(e),i.dispatchAddTrackEvent(n,e)}).catch(e=>{throw this.logger.error(`SessionDescriptionHandler.setLocalMediaStream - failed to replace sender ${o} track`),e})):new Promise(e=>{this.logger.debug(`SessionDescriptionHandler.setLocalMediaStream - adding sender ${o} track`),e()}).then(()=>{try{t.addTrack(e,n)}catch(a){throw this.logger.error(`SessionDescriptionHandler.setLocalMediaStream - failed to add sender ${o} track`),a}n.addTrack(e),i.dispatchAddTrackEvent(n,e)}))},r=e.getAudioTracks();r.length&&o(r[0]);const s=e.getVideoTracks();return s.length&&o(s[0]),a.reduce((e,t)=>e.then(()=>t),Promise.resolve())}getLocalSessionDescription(){if(this.logger.debug("SessionDescriptionHandler.getLocalSessionDescription"),void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));const e=this._peerConnection.localDescription;return e?Promise.resolve(e):Promise.reject(new Error("Failed to get local session description"))}setLocalSessionDescription(e){return this.logger.debug("SessionDescriptionHandler.setLocalSessionDescription"),void 0===this._peerConnection?Promise.reject(new Error("Peer connection closed.")):this._peerConnection.setLocalDescription(e)}setRemoteSessionDescription(e){if(this.logger.debug("SessionDescriptionHandler.setRemoteSessionDescription"),void 0===this._peerConnection)return Promise.reject(new Error("Peer connection closed."));const t=e.sdp;let n;switch(this._peerConnection.signalingState){case"stable":n="offer";break;case"have-local-offer":n="answer";break;default:return Promise.reject(new Error("Invalid signaling state "+this._peerConnection.signalingState))}return t?this._peerConnection.setRemoteDescription({sdp:t,type:n}):(this.logger.error("SessionDescriptionHandler.setRemoteSessionDescription failed - cannot set null sdp"),Promise.reject(new Error("SDP is undefined")))}setRemoteTrack(e){this.logger.debug("SessionDescriptionHandler.setRemoteTrack");const t=this._remoteMediaStream;t.getTrackById(e.id)?this.logger.debug(`SessionDescriptionHandler.setRemoteTrack - have remote ${e.kind} track`):"audio"===e.kind?(this.logger.debug(`SessionDescriptionHandler.setRemoteTrack - adding remote ${e.kind} track`),t.getAudioTracks().forEach(e=>{e.stop(),t.removeTrack(e),i.dispatchRemoveTrackEvent(t,e)}),t.addTrack(e),i.dispatchAddTrackEvent(t,e)):"video"===e.kind&&(this.logger.debug(`SessionDescriptionHandler.setRemoteTrack - adding remote ${e.kind} track`),t.getVideoTracks().forEach(e=>{e.stop(),t.removeTrack(e),i.dispatchRemoveTrackEvent(t,e)}),t.addTrack(e),i.dispatchAddTrackEvent(t,e))}iceGatheringComplete(){this.logger.debug("SessionDescriptionHandler.iceGatheringComplete"),void 0!==this.iceGatheringCompleteTimeoutId&&(this.logger.debug("SessionDescriptionHandler.iceGatheringComplete - clearing timeout"),clearTimeout(this.iceGatheringCompleteTimeoutId),this.iceGatheringCompleteTimeoutId=void 0),void 0!==this.iceGatheringCompletePromise&&(this.logger.debug("SessionDescriptionHandler.iceGatheringComplete - resolving promise"),this.iceGatheringCompleteResolve&&this.iceGatheringCompleteResolve(),this.iceGatheringCompletePromise=void 0,this.iceGatheringCompleteResolve=void 0,this.iceGatheringCompleteReject=void 0)}waitForIceGatheringComplete(e=!1,t=0){return this.logger.debug("SessionDescriptionHandler.waitForIceGatheringToComplete"),void 0===this._peerConnection?Promise.reject("Peer connection closed."):e||"complete"!==this._peerConnection.iceGatheringState?(void 0!==this.iceGatheringCompletePromise&&(this.logger.debug("SessionDescriptionHandler.waitForIceGatheringToComplete - rejecting prior waiting promise"),this.iceGatheringCompleteReject&&this.iceGatheringCompleteReject(new Error("Promise superseded.")),this.iceGatheringCompletePromise=void 0,this.iceGatheringCompleteResolve=void 0,this.iceGatheringCompleteReject=void 0),this.iceGatheringCompletePromise=new Promise((e,n)=>{this.iceGatheringCompleteResolve=e,this.iceGatheringCompleteReject=n,t>0&&(this.logger.debug("SessionDescriptionHandler.waitForIceGatheringToComplete - timeout in "+t),this.iceGatheringCompleteTimeoutId=setTimeout(()=>{this.logger.debug("SessionDescriptionHandler.waitForIceGatheringToComplete - timeout"),this.iceGatheringComplete()},t))}),this.iceGatheringCompletePromise):(this.logger.debug("SessionDescriptionHandler.waitForIceGatheringToComplete - already complete"),Promise.resolve())}initPeerConnectionEventHandlers(){if(this.logger.debug("SessionDescriptionHandler.initPeerConnectionEventHandlers"),!this._peerConnection)throw new Error("Peer connection undefined.");const e=this._peerConnection;e.onconnectionstatechange=t=>{var n;this.logger.debug(`SessionDescriptionHandler.onconnectionstatechange ${e.connectionState}`),(null===(n=this._peerConnectionDelegate)||void 0===n?void 0:n.onconnectionstatechange)&&this._peerConnectionDelegate.onconnectionstatechange(t)},e.ondatachannel=e=>{var t;this.logger.debug("SessionDescriptionHandler.ondatachannel"),this._dataChannel=e.channel,this.onDataChannel&&this.onDataChannel(this._dataChannel),(null===(t=this._peerConnectionDelegate)||void 0===t?void 0:t.ondatachannel)&&this._peerConnectionDelegate.ondatachannel(e)},e.onicecandidate=e=>{var t;this.logger.debug("SessionDescriptionHandler.onicecandidate"),(null===(t=this._peerConnectionDelegate)||void 0===t?void 0:t.onicecandidate)&&this._peerConnectionDelegate.onicecandidate(e)},e.onicecandidateerror=e=>{var t;this.logger.debug("SessionDescriptionHandler.onicecandidateerror"),(null===(t=this._peerConnectionDelegate)||void 0===t?void 0:t.onicecandidateerror)&&this._peerConnectionDelegate.onicecandidateerror(e)},e.oniceconnectionstatechange=t=>{var n;this.logger.debug(`SessionDescriptionHandler.oniceconnectionstatechange ${e.iceConnectionState}`),(null===(n=this._peerConnectionDelegate)||void 0===n?void 0:n.oniceconnectionstatechange)&&this._peerConnectionDelegate.oniceconnectionstatechange(t)},e.onicegatheringstatechange=t=>{var n;const i=e.iceGatheringState;this.logger.debug(`SessionDescriptionHandler.onicegatheringstatechange ${i}`),"complete"===i&&this.iceGatheringComplete(),(null===(n=this._peerConnectionDelegate)||void 0===n?void 0:n.onicegatheringstatechange)&&this._peerConnectionDelegate.onicegatheringstatechange(t)},e.onnegotiationneeded=e=>{var t;this.logger.debug("SessionDescriptionHandler.onnegotiationneeded"),(null===(t=this._peerConnectionDelegate)||void 0===t?void 0:t.onnegotiationneeded)&&this._peerConnectionDelegate.onnegotiationneeded(e)},e.onsignalingstatechange=t=>{var n;this.logger.debug(`SessionDescriptionHandler.onsignalingstatechange ${e.signalingState}`),(null===(n=this._peerConnectionDelegate)||void 0===n?void 0:n.onsignalingstatechange)&&this._peerConnectionDelegate.onsignalingstatechange(t)},e.onstatsended=e=>{var t;this.logger.debug("SessionDescriptionHandler.onstatsended"),(null===(t=this._peerConnectionDelegate)||void 0===t?void 0:t.onstatsended)&&this._peerConnectionDelegate.onstatsended(e)},e.ontrack=e=>{var t;this.logger.debug(`SessionDescriptionHandler.ontrack ${e.track.kind} ${e.track.enabled?"enabled":"disabled"}`),this.setRemoteTrack(e.track),(null===(t=this._peerConnectionDelegate)||void 0===t?void 0:t.ontrack)&&this._peerConnectionDelegate.ontrack(e)}}}},function(e,t){},function(e,t){},function(e,t){},function(e,t,n){"use strict";n.r(t);var i=n(172);n.d(t,"Transport",(function(){return i.Transport}));var a=n(173);for(var o in a)["Transport","default"].indexOf(o)<0&&function(e){n.d(t,e,(function(){return a[e]}))}(o)},function(e,t,n){"use strict";n.r(t),n.d(t,"Transport",(function(){return s}));var i=n(108),a=n(3),o=n(156),r=n(5);class s{constructor(e,t){if(this._state=o.TransportState.Disconnected,this.transitioningState=!1,this._stateEventEmitter=new i.EmitterImpl,this.logger=e,t){const e=t,n=null==e?void 0:e.wsServers,i=null==e?void 0:e.maxReconnectionAttempts;void 0!==n&&this.logger.warn('The transport option "wsServers" as has apparently been specified and has been deprecated. It will no longer be available starting with SIP.js release 0.16.0. Please update accordingly.'),void 0!==i&&this.logger.warn('The transport option "maxReconnectionAttempts" as has apparently been specified and has been deprecated. It will no longer be available starting with SIP.js release 0.16.0. Please update accordingly.'),n&&!t.server&&("string"==typeof n&&(t.server=n),n instanceof Array&&(t.server=n[0]))}this.configuration=Object.assign(Object.assign({},s.defaultOptions),t);const n=this.configuration.server,a=r.Grammar.parse(n,"absoluteURI");if(-1===a)throw this.logger.error(`Invalid WebSocket Server URL "${n}"`),new Error("Invalid WebSocket Server URL");if(!["wss","ws","udp"].includes(a.scheme))throw this.logger.error(`Invalid scheme in WebSocket Server URL "${n}"`),new Error("Invalid scheme in WebSocket Server URL");this._protocol=a.scheme.toUpperCase()}dispose(){return this.disconnect()}get protocol(){return this._protocol}get server(){return this.configuration.server}get state(){return this._state}get stateChange(){return this._stateEventEmitter}get ws(){return this._ws}connect(){return this._connect()}disconnect(){return this._disconnect()}isConnected(){return this.state===o.TransportState.Connected}send(e){return this._send(e)}_connect(){switch(this.logger.log(`Connecting ${this.server}`),this.state){case o.TransportState.Connecting:if(this.transitioningState)return Promise.reject(this.transitionLoopDetectedError(o.TransportState.Connecting));if(!this.connectPromise)throw new Error("Connect promise must be defined.");return this.connectPromise;case o.TransportState.Connected:if(this.transitioningState)return Promise.reject(this.transitionLoopDetectedError(o.TransportState.Connecting));if(this.connectPromise)throw new Error("Connect promise must not be defined.");return Promise.resolve();case o.TransportState.Disconnecting:if(this.connectPromise)throw new Error("Connect promise must not be defined.");try{this.transitionState(o.TransportState.Connecting)}catch(t){if(t instanceof a.StateTransitionError)return Promise.reject(t);throw t}break;case o.TransportState.Disconnected:if(this.connectPromise)throw new Error("Connect promise must not be defined.");try{this.transitionState(o.TransportState.Connecting)}catch(t){if(t instanceof a.StateTransitionError)return Promise.reject(t);throw t}break;default:throw new Error("Unknown state")}let e;try{e=new WebSocket(this.server,"sip"),e.binaryType="arraybuffer",e.addEventListener("close",t=>this.onWebSocketClose(t,e)),e.addEventListener("error",t=>this.onWebSocketError(t,e)),e.addEventListener("open",t=>this.onWebSocketOpen(t,e)),e.addEventListener("message",t=>this.onWebSocketMessage(t,e)),this._ws=e}catch(n){return this._ws=void 0,this.logger.error("WebSocket construction failed."),this.logger.error(n),new Promise((e,t)=>{this.connectResolve=e,this.connectReject=t,this.transitionState(o.TransportState.Disconnected,n)})}return this.connectPromise=new Promise((t,n)=>{this.connectResolve=t,this.connectReject=n,this.connectTimeout=setTimeout(()=>{this.logger.warn("Connect timed out. Exceeded time set in configuration.connectionTimeout: "+this.configuration.connectionTimeout+"s."),e.close(1e3)},1e3*this.configuration.connectionTimeout)}),this.connectPromise}_disconnect(){switch(this.logger.log(`Disconnecting ${this.server}`),this.state){case o.TransportState.Connecting:if(this.disconnectPromise)throw new Error("Disconnect promise must not be defined.");try{this.transitionState(o.TransportState.Disconnecting)}catch(t){if(t instanceof a.StateTransitionError)return Promise.reject(t);throw t}break;case o.TransportState.Connected:if(this.disconnectPromise)throw new Error("Disconnect promise must not be defined.");try{this.transitionState(o.TransportState.Disconnecting)}catch(t){if(t instanceof a.StateTransitionError)return Promise.reject(t);throw t}break;case o.TransportState.Disconnecting:if(this.transitioningState)return Promise.reject(this.transitionLoopDetectedError(o.TransportState.Disconnecting));if(!this.disconnectPromise)throw new Error("Disconnect promise must be defined.");return this.disconnectPromise;case o.TransportState.Disconnected:if(this.transitioningState)return Promise.reject(this.transitionLoopDetectedError(o.TransportState.Disconnecting));if(this.disconnectPromise)throw new Error("Disconnect promise must not be defined.");return Promise.resolve();default:throw new Error("Unknown state")}if(!this._ws)throw new Error("WebSocket must be defined.");const e=this._ws;return this.disconnectPromise=new Promise((t,n)=>{this.disconnectResolve=t,this.disconnectReject=n;try{e.close(1e3)}catch(i){throw this.logger.error("WebSocket close failed."),this.logger.error(i),i}}),this.disconnectPromise}_send(e){if(!0===this.configuration.traceSip&&this.logger.log("Sending WebSocket message:\n\n"+e+"\n"),this._state!==o.TransportState.Connected)return Promise.reject(new Error("Not connected."));if(!this._ws)throw new Error("WebSocket undefined.");try{this._ws.send(e)}catch(t){return t instanceof Error?Promise.reject(t):Promise.reject(new Error("WebSocket send failed."))}return Promise.resolve()}onWebSocketClose(e,t){if(t!==this._ws)return;const n=`WebSocket closed ${this.server} (code: ${e.code})`,i=this.disconnectPromise?void 0:new Error(n);i&&this.logger.warn("WebSocket closed unexpectedly"),this.logger.log(n),this._ws=void 0,this.transitionState(o.TransportState.Disconnected,i)}onWebSocketError(e,t){t===this._ws&&this.logger.error("WebSocket error occurred.")}onWebSocketMessage(e,t){if(t!==this._ws)return;const n=e.data;let i;if(/^(\r\n)+$/.test(n))return this.clearKeepAliveTimeout(),void(!0===this.configuration.traceSip&&this.logger.log("Received WebSocket message with CRLF Keep Alive response"));if(n){if("string"!=typeof n){try{i=(new TextDecoder).decode(new Uint8Array(n))}catch(a){return this.logger.error(a),void this.logger.error("Received WebSocket binary message failed to be converted into string, message discarded")}!0===this.configuration.traceSip&&this.logger.log("Received WebSocket binary message:\n\n"+i+"\n")}else i=n,!0===this.configuration.traceSip&&this.logger.log("Received WebSocket text message:\n\n"+i+"\n");if(this.state===o.TransportState.Connected){if(this.onMessage)try{this.onMessage(i)}catch(r){throw this.logger.error(r),this.logger.error("Exception thrown by onMessage callback"),r}}else this.logger.warn("Received message while not connected, discarding...")}else this.logger.warn("Received empty message, discarding...")}onWebSocketOpen(e,t){t===this._ws&&this._state===o.TransportState.Connecting&&(this.logger.log(`WebSocket opened ${this.server}`),this.transitionState(o.TransportState.Connected))}transitionLoopDetectedError(e){let t="A state transition loop has been detected.";return t+=` An attempt to transition from ${this._state} to ${e} before the prior transition completed.`,t+=" Perhaps you are synchronously calling connect() or disconnect() from a callback or state change handler?",this.logger.error(t),new a.StateTransitionError("Loop detected.")}transitionState(e,t){const n=()=>{throw new Error(`Invalid state transition from ${this._state} to ${e}`)};if(this.transitioningState)throw this.transitionLoopDetectedError(e);switch(this.transitioningState=!0,this._state){case o.TransportState.Connecting:e!==o.TransportState.Connected&&e!==o.TransportState.Disconnecting&&e!==o.TransportState.Disconnected&&n();break;case o.TransportState.Connected:e!==o.TransportState.Disconnecting&&e!==o.TransportState.Disconnected&&n();break;case o.TransportState.Disconnecting:e!==o.TransportState.Connecting&&e!==o.TransportState.Disconnected&&n();break;case o.TransportState.Disconnected:e!==o.TransportState.Connecting&&n();break;default:throw new Error("Unknown state.")}const i=this._state;this._state=e;const a=this.connectResolve,r=this.connectReject;i===o.TransportState.Connecting&&(this.connectPromise=void 0,this.connectResolve=void 0,this.connectReject=void 0);const s=this.disconnectResolve,c=this.disconnectReject;if(i===o.TransportState.Disconnecting&&(this.disconnectPromise=void 0,this.disconnectResolve=void 0,this.disconnectReject=void 0),this.connectTimeout&&(clearTimeout(this.connectTimeout),this.connectTimeout=void 0),this.logger.log(`Transitioned from ${i} to ${this._state}`),this._stateEventEmitter.emit(this._state),e===o.TransportState.Connected&&(this.startSendingKeepAlives(),this.onConnect))try{this.onConnect()}catch(l){throw this.logger.error(l),this.logger.error("Exception thrown by onConnect callback"),l}if(i===o.TransportState.Connected&&(this.stopSendingKeepAlives(),this.onDisconnect))try{t?this.onDisconnect(t):this.onDisconnect()}catch(l){throw this.logger.error(l),this.logger.error("Exception thrown by onDisconnect callback"),l}if(i===o.TransportState.Connecting){if(!a)throw new Error("Connect resolve undefined.");if(!r)throw new Error("Connect reject undefined.");e===o.TransportState.Connected?a():r(t||new Error("Connect aborted."))}if(i===o.TransportState.Disconnecting){if(!s)throw new Error("Disconnect resolve undefined.");if(!c)throw new Error("Disconnect reject undefined.");e===o.TransportState.Disconnected?s():c(t||new Error("Disconnect aborted."))}this.transitioningState=!1}clearKeepAliveTimeout(){this.keepAliveDebounceTimeout&&clearTimeout(this.keepAliveDebounceTimeout),this.keepAliveDebounceTimeout=void 0}sendKeepAlive(){return this.keepAliveDebounceTimeout?Promise.resolve():(this.keepAliveDebounceTimeout=setTimeout(()=>{this.clearKeepAliveTimeout()},1e3*this.configuration.keepAliveDebounce),this.send("\r\n\r\n"))}startSendingKeepAlives(){this.configuration.keepAliveInterval&&!this.keepAliveInterval&&(this.keepAliveInterval=setInterval(()=>{this.sendKeepAlive(),this.startSendingKeepAlives()},(e=>{const t=.8*e;return 1e3*(Math.random()*(e-t)+t)})(this.configuration.keepAliveInterval)))}stopSendingKeepAlives(){this.keepAliveInterval&&clearInterval(this.keepAliveInterval),this.keepAliveDebounceTimeout&&clearTimeout(this.keepAliveDebounceTimeout),this.keepAliveInterval=void 0,this.keepAliveDebounceTimeout=void 0}}s.defaultOptions={server:"",connectionTimeout:5,keepAliveInterval:0,keepAliveDebounce:10,traceSip:!0}},function(e,t){},function(e,t,n){"use strict";n.r(t);var i=n(175);n.d(t,"stripTcpCandidates",(function(){return i.stripTcpCandidates})),n.d(t,"stripTelephoneEvent",(function(){return i.stripTelephoneEvent})),n.d(t,"cleanJitsiSdpImageattr",(function(){return i.cleanJitsiSdpImageattr})),n.d(t,"stripG722",(function(){return i.stripG722})),n.d(t,"stripRtpPayload",(function(){return i.stripRtpPayload})),n.d(t,"stripVideo",(function(){return i.stripVideo})),n.d(t,"addMidLines",(function(){return i.addMidLines})),n.d(t,"holdModifier",(function(){return i.holdModifier}));var a=n(160);for(var o in 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Connected`),this.delegate&&this.delegate.onServerConnect&&this.delegate.onServerConnect(),this.registerer&&this.registerRequested&&(this.logger.log(`[${this.id}] Registering...`),this.registerer.register().catch(e=>{this.logger.error(`[${this.id}] Error occurred registering after connection with server was obtained.`),this.logger.error(e.toString())}))},onDisconnect:e=>{this.logger.log(`[${this.id}] Disconnected`),this.delegate&&this.delegate.onServerDisconnect&&this.delegate.onServerDisconnect(e),this.session&&(this.logger.log(`[${this.id}] Hanging up...`),this.hangup().catch(e=>{this.logger.error(`[${this.id}] Error occurred hanging up call after connection with server was lost.`),this.logger.error(e.toString())})),this.registerer&&(this.logger.log(`[${this.id}] Unregistering...`),this.registerer.unregister().catch(e=>{this.logger.error(`[${this.id}] Error occurred unregistering after connection with server was lost.`),this.logger.error(e.toString())})),e&&this.attemptReconnection()},onInvite:e=>{if(this.logger.log(`[${this.id}] Received INVITE`),this.session)return this.logger.warn(`[${this.id}] Session already in progress, rejecting INVITE...`),void e.reject().then(()=>{this.logger.log(`[${this.id}] Rejected INVITE`)}).catch(e=>{this.logger.error(`[${this.id}] Failed to reject INVITE`),this.logger.error(e.toString())});this.initSession(e,{sessionDescriptionHandlerOptions:{constraints:this.constraints}}),this.delegate&&this.delegate.onCallReceived?this.delegate.onCallReceived():(this.logger.warn(`[${this.id}] No handler available, rejecting INVITE...`),e.reject().then(()=>{this.logger.log(`[${this.id}] Rejected INVITE`)}).catch(e=>{this.logger.error(`[${this.id}] Failed to reject INVITE`),this.logger.error(e.toString())}))},onMessage:e=>{e.accept().then(()=>{this.delegate&&this.delegate.onMessageReceived&&this.delegate.onMessageReceived(e.request.body)})}},this.logger=this.userAgent.getLogger("sip.SimpleUser"),window.addEventListener("online",()=>{this.logger.log(`[${this.id}] Online`),this.attemptReconnection()})}get id(){return this.options.userAgentOptions&&this.options.userAgentOptions.displayName||"Anonymous"}get localMediaStream(){var e;const t=null===(e=this.session)||void 0===e?void 0:e.sessionDescriptionHandler;if(t){if(!(t instanceof o.SessionDescriptionHandler))throw new Error("Session description handler not instance of web SessionDescriptionHandler");return t.localMediaStream}}get remoteMediaStream(){var e;const t=null===(e=this.session)||void 0===e?void 0:e.sessionDescriptionHandler;if(t){if(!(t instanceof o.SessionDescriptionHandler))throw new Error("Session description handler not instance of web SessionDescriptionHandler");return t.remoteMediaStream}}get localAudioTrack(){var e;return null===(e=this.localMediaStream)||void 0===e?void 0:e.getTracks().find(e=>"audio"===e.kind)}get localVideoTrack(){var e;return null===(e=this.localMediaStream)||void 0===e?void 0:e.getTracks().find(e=>"video"===e.kind)}get remoteAudioTrack(){var e;return null===(e=this.remoteMediaStream)||void 0===e?void 0:e.getTracks().find(e=>"audio"===e.kind)}get remoteVideoTrack(){var e;return null===(e=this.remoteMediaStream)||void 0===e?void 0:e.getTracks().find(e=>"video"===e.kind)}connect(){return this.logger.log(`[${this.id}] Connecting UserAgent...`),this.connectRequested=!0,this.userAgent.state!==i.UserAgentState.Started?this.userAgent.start():this.userAgent.reconnect()}disconnect(){return this.logger.log(`[${this.id}] Disconnecting UserAgent...`),this.connectRequested=!1,this.userAgent.stop()}isConnected(){return this.userAgent.isConnected()}register(e,t){return this.logger.log(`[${this.id}] Registering 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create a valid URI from "${e}"`));t||(t={}),t.sessionDescriptionHandlerOptions||(t.sessionDescriptionHandlerOptions={}),t.sessionDescriptionHandlerOptions.constraints||(t.sessionDescriptionHandlerOptions.constraints=this.constraints);const o=new i.Inviter(this.userAgent,a,t);return this.sendInvite(o,t,n).then(()=>{})}hangup(){return this.logger.log(`[${this.id}] Hangup...`),this.terminate()}answer(e){return this.logger.log(`[${this.id}] Accepting Invitation...`),this.session?this.session instanceof i.Invitation?(e||(e={}),e.sessionDescriptionHandlerOptions||(e.sessionDescriptionHandlerOptions={}),e.sessionDescriptionHandlerOptions.constraints||(e.sessionDescriptionHandlerOptions.constraints=this.constraints),this.session.accept(e)):Promise.reject(new Error("Session not instance of Invitation.")):Promise.reject(new Error("Session does not exist."))}decline(){return this.logger.log(`[${this.id}] rejecting Invitation...`),this.session?this.session instanceof i.Invitation?this.session.reject():Promise.reject(new Error("Session not instance of Invitation.")):Promise.reject(new Error("Session does not exist."))}hold(){return this.logger.log(`[${this.id}] holding session...`),this.setHold(!0)}unhold(){return this.logger.log(`[${this.id}] unholding session...`),this.setHold(!1)}isHeld(){return this.held}mute(){this.logger.log(`[${this.id}] disabling media tracks...`),this.setMute(!0)}unmute(){this.logger.log(`[${this.id}] enabling media tracks...`),this.setMute(!1)}isMuted(){const e=this.localAudioTrack||this.localVideoTrack;return!!e&&!e.enabled}sendDTMF(e){return this.logger.log(`[${this.id}] sending DTMF...`),/^[0-9A-D#*,]$/.exec(e)?this.session?(this.logger.log(`[${this.id}] Sending DTMF tone: ${e}`),this.session.info({requestOptions:{body:{contentDisposition:"render",contentType:"application/dtmf-relay",content:"Signal="+e+"\r\nDuration=2000"}}}).then(()=>{})):Promise.reject(new Error("Session does not exist.")):Promise.reject(new Error("Invalid DTMF tone."))}message(e,t){this.logger.log(`[${this.id}] sending message...`);const n=i.UserAgent.makeURI(e);return n?new i.Messager(this.userAgent,n,t).message():Promise.reject(new Error(`Failed to create a valid URI from "${e}"`))}get constraints(){var e;let t={audio:!0,video:!1};return(null===(e=this.options.media)||void 0===e?void 0:e.constraints)&&(t=Object.assign({},this.options.media.constraints)),t}attemptReconnection(e=1){const t=this.options.reconnectionAttempts||3,n=this.options.reconnectionDelay||4;this.connectRequested?(this.attemptingReconnection&&this.logger.log(`[${this.id}] Reconnection attempt already in progress`),e>t?this.logger.log(`[${this.id}] Reconnection maximum attempts reached`):(this.logger.log(1===e?`[${this.id}] Reconnection attempt ${e} of ${t} - trying`:`[${this.id}] Reconnection attempt ${e} of ${t} - trying in ${n} seconds`),this.attemptingReconnection=!0,setTimeout(()=>{if(!this.connectRequested)return this.logger.log(`[${this.id}] Reconnection attempt ${e} of ${t} - aborted`),void(this.attemptingReconnection=!1);this.userAgent.reconnect().then(()=>{this.logger.log(`[${this.id}] Reconnection attempt ${e} of ${t} - succeeded`),this.attemptingReconnection=!1}).catch(n=>{this.logger.log(`[${this.id}] Reconnection attempt ${e} of ${t} - failed`),this.logger.error(n.message),this.attemptingReconnection=!1,this.attemptReconnection(++e)})},1===e?0:1e3*n))):this.logger.log(`[${this.id}] Reconnection not currently desired`)}cleanupMedia(){this.options.media&&(this.options.media.local&&this.options.media.local.video&&(this.options.media.local.video.srcObject=null,this.options.media.local.video.pause()),this.options.media.remote&&(this.options.media.remote.audio&&(this.options.media.remote.audio.srcObject=null,this.options.media.remote.audio.pause()),this.options.media.remote.video&&(this.options.media.remote.video.srcObject=null,this.options.media.remote.video.pause())))}enableSenderTracks(e){if(!this.session)throw new Error("Session does not exist.");const t=this.session.sessionDescriptionHandler;if(!(t instanceof o.SessionDescriptionHandler))throw new Error("Session's session description handler not instance of SessionDescriptionHandler.");const n=t.peerConnection;if(!n)throw new Error("Peer connection closed.");n.getSenders().forEach(t=>{t.track&&(t.track.enabled=e)})}initSession(e,t){this.session=e,this.delegate&&this.delegate.onCallCreated&&this.delegate.onCallCreated(),this.session.stateChange.addListener(t=>{if(this.session===e)switch(this.logger.log(`[${this.id}] session state changed to ${t}`),t){case i.SessionState.Initial:case i.SessionState.Establishing:break;case i.SessionState.Established:this.setupLocalMedia(),this.setupRemoteMedia(),this.delegate&&this.delegate.onCallAnswered&&this.delegate.onCallAnswered();break;case i.SessionState.Terminating:case i.SessionState.Terminated:this.session=void 0,this.cleanupMedia(),this.delegate&&this.delegate.onCallHangup&&this.delegate.onCallHangup();break;default:throw new Error("Unknown session state.")}}),this.session.delegate={onInfo:e=>{var t;if(void 0===(null===(t=this.delegate)||void 0===t?void 0:t.onCallDTMFReceived))return void e.reject();const n=e.request.getHeader("content-type");if(!n||!/^application\/dtmf-relay/i.exec(n))return void e.reject();const i=e.request.body.split("\r\n",2);if(2!==i.length)return void e.reject();let a;const o=/^(Signal\s*?=\s*?)([0-9A-D#*]{1})(\s)?.*/;if(o.test(i[0])&&(a=i[0].replace(o,"$2")),!a)return void e.reject();let r;const s=/^(Duration\s?=\s?)([0-9]{1,4})(\s)?.*/;s.test(i[1])&&(r=parseInt(i[1].replace(s,"$2"),10)),r?e.accept().then(()=>{if(this.delegate&&this.delegate.onCallDTMFReceived){if(!a||!r)throw new Error("Tone or duration undefined.");this.delegate.onCallDTMFReceived(a,r)}}).catch(e=>{this.logger.error(e.message)}):e.reject()},onRefer:e=>{e.accept().then(()=>this.sendInvite(e.makeInviter(t),t)).catch(e=>{this.logger.error(e.message)})}}}sendInvite(e,t,n){return this.initSession(e,t),e.invite(n).then(()=>{this.logger.log(`[${this.id}] sent INVITE`)})}setHold(e){if(!this.session)return Promise.reject(new Error("Session does not exist."));if(this.held===e)return Promise.resolve();if(!(this.session.sessionDescriptionHandler instanceof o.SessionDescriptionHandler))throw new Error("Session's session description handler not instance of SessionDescriptionHandler.");const t={requestDelegate:{onAccept:()=>{this.held=e,this.delegate&&this.delegate.onCallHold&&this.delegate.onCallHold(this.held)},onReject:()=>{this.logger.warn(`[${this.id}] re-invite request was rejected`),this.delegate&&this.delegate.onCallHold&&this.delegate.onCallHold(this.held)}}};return t.sessionDescriptionHandlerModifiers=e?[a.holdModifier]:[],this.session.invite(t).then(()=>{this.enableSenderTracks(!e)}).catch(e=>{throw e instanceof i.RequestPendingError&&this.logger.error(`[${this.id}] A hold request is already in progress.`),e})}setMute(e){this.session?this.session.state===i.SessionState.Established?this.enableSenderTracks(!e):this.logger.warn(`[${this.id}] An established session is required to enable/disable media tracks`):this.logger.warn(`[${this.id}] A session is required to enabled/disable media tracks`)}setupLocalMedia(){var e,t;if(!this.session)throw new Error("Session does not exist.");const n=null===(t=null===(e=this.options.media)||void 0===e?void 0:e.local)||void 0===t?void 0:t.video;if(n){const e=this.localMediaStream;if(!e)throw new Error("Local media stream undefiend.");n.srcObject=e,n.volume=0,n.play().catch(e=>{this.logger.error(`[${this.id}] Failed to play local media`),this.logger.error(e.message)})}}setupRemoteMedia(){var e,t,n,i;if(!this.session)throw new Error("Session does not exist.");const a=(null===(t=null===(e=this.options.media)||void 0===e?void 0:e.remote)||void 0===t?void 0:t.video)||(null===(i=null===(n=this.options.media)||void 0===n?void 0:n.remote)||void 0===i?void 0:i.audio);if(a){const e=this.remoteMediaStream;if(!e)throw new Error("Remote media stream undefiend.");a.autoplay=!0,a.srcObject=e,a.play().catch(e=>{this.logger.error(`[${this.id}] Failed to play remote media`),this.logger.error(e.message)}),e.onaddtrack=()=>{this.logger.log(`[${this.id}] Remote media onaddtrack`),a.load(),a.play().catch(e=>{this.logger.error(`[${this.id}] Failed to play remote media`),this.logger.error(e.message)})}}}terminate(){if(this.logger.log(`[${this.id}] Terminating...`),!this.session)return Promise.reject(new Error("Session does not exist."));switch(this.session.state){case i.SessionState.Initial:if(this.session instanceof i.Inviter)return this.session.cancel().then(()=>{this.logger.log(`[${this.id}] Inviter never sent INVITE (canceled)`)});if(this.session instanceof i.Invitation)return this.session.reject().then(()=>{this.logger.log(`[${this.id}] Invitation rejected (sent 480)`)});throw new Error("Unknown session type.");case i.SessionState.Establishing:if(this.session instanceof i.Inviter)return this.session.cancel().then(()=>{this.logger.log(`[${this.id}] Inviter canceled (sent CANCEL)`)});if(this.session instanceof i.Invitation)return this.session.reject().then(()=>{this.logger.log(`[${this.id}] Invitation rejected (sent 480)`)});throw new Error("Unknown session type.");case i.SessionState.Established:return this.session.bye().then(()=>{this.logger.log(`[${this.id}] Session ended (sent BYE)`)});case i.SessionState.Terminating:case i.SessionState.Terminated:break;default:throw new Error("Unknown state")}return this.logger.log(`[${this.id}] Terminating in state ${this.session.state}, no action 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WeakMap,this.profiling=!1,this.activeProfile={newBytes:0,newTensors:0,peakBytes:0,kernels:[],result:null}}return e.prototype.dispose=function(){for(var e in this.registeredVariables)this.registeredVariables[e].dispose()},e}(),Ae=function(){function e(e){this.ENV=e,this.registry={},this.registryFactory={},this.pendingBackendInitId=0,this.state=new Ie}return e.prototype.ready=function(){return o(this,void 0,void 0,(function(){var e,t,n;return r(this,(function(i){switch(i.label){case 0:if(null!=this.pendingBackendInit)return[2,this.pendingBackendInit.then((function(){}))];if(null!=this.backendInstance)return[2];e=this.getSortedBackends(),t=0,i.label=1;case 1:return t<e.length?[4,this.initializeBackend(n=e[t]).success]:[3,5];case 2:return i.sent()?[4,this.setBackend(n)]:[3,4];case 3:return i.sent(),[2];case 4:return t++,[3,1];case 5:throw new Error("Could not initialize any backends, all backend initializations failed.")}}))}))},Object.defineProperty(e.prototype,"backend",{get:function(){if(null!=this.pendingBackendInit)throw new Error("Backend '"+this.backendName+"' has not yet been initialized. Make sure to await tf.ready() or await tf.setBackend() before calling other methods");if(null==this.backendInstance){var e=this.initializeBackendsAndReturnBest(),t=e.name;if(e.asyncInit)throw new Error("The highest priority backend '"+t+"' has not yet been initialized. Make sure to await tf.ready() or await tf.setBackend() before calling other methods");this.setBackend(t)}return this.backendInstance},enumerable:!0,configurable:!0}),e.prototype.backendNames=function(){return Object.keys(this.registryFactory)},e.prototype.findBackend=function(e){if(!(e in this.registry)){if(!(e in this.registryFactory))return null;if(this.initializeBackend(e).asyncInit)return null}return this.registry[e]},e.prototype.findBackendFactory=function(e){return e in this.registryFactory?this.registryFactory[e].factory:null},e.prototype.registerBackend=function(e,t,n){return void 0===n&&(n=1),e in this.registryFactory?(console.warn(e+" backend was already registered. Reusing existing backend factory."),!1):(this.registryFactory[e]={factory:t,priority:n},!0)},e.prototype.setBackend=function(e){return o(this,void 0,void 0,(function(){var t,n,i;return r(this,(function(a){switch(a.label){case 0:if(null==this.registryFactory[e])throw new Error("Backend name '"+e+"' not found in registry");return this.backendName=e,null!=this.registry[e]?[3,4]:(this.backendInstance=null,t=this.initializeBackend(e),n=t.success,t.asyncInit?[4,n]:[3,2]);case 1:return i=a.sent(),[3,3];case 2:i=n,a.label=3;case 3:if(!i)return[2,!1];a.label=4;case 4:return this.backendInstance=this.registry[e],this.setupRegisteredKernels(),this.profiler=new le(this.backendInstance),[2,!0]}}))}))},e.prototype.setupRegisteredKernels=function(){var e=this;m(this.backendName).forEach((function(t){null!=t.setupFunc&&t.setupFunc(e.backendInstance)}))},e.prototype.disposeRegisteredKernels=function(e){var t=this;m(e).forEach((function(n){null!=n.disposeFunc&&n.disposeFunc(t.registry[e])}))},e.prototype.initializeBackend=function(e){var t=this,n=this.registryFactory[e];if(null==n)throw new Error("Cannot initialize backend "+e+", no registration found.");try{var i=n.factory();if(Promise.resolve(i)===i){var a=++this.pendingBackendInitId,o=i.then((function(n){return!(a<t.pendingBackendInitId||(t.registry[e]=n,t.pendingBackendInit=null,0))})).catch((function(n){return!(a<t.pendingBackendInitId||(t.pendingBackendInit=null,console.warn("Initialization of backend "+e+" failed"),console.warn(n.stack||n.message),1))}));return this.pendingBackendInit=o,{success:o,asyncInit:!0}}return this.registry[e]=i,{success:!0,asyncInit:!1}}catch(t){return console.warn("Initialization of backend "+e+" failed"),console.warn(t.stack||t.message),{success:!1,asyncInit:!1}}},e.prototype.removeBackend=function(e){if(!(e in this.registryFactory))throw new Error(e+" backend not found in registry");this.backendName===e&&null!=this.pendingBackendInit&&this.pendingBackendInitId++,e in this.registry&&(this.disposeRegisteredKernels(e),this.registry[e].dispose(),delete this.registry[e]),delete this.registryFactory[e],this.backendName===e&&(this.pendingBackendInit=null,this.backendName=null,this.backendInstance=null)},e.prototype.getSortedBackends=function(){var e=this;if(0===Object.keys(this.registryFactory).length)throw new Error("No backend found in registry.");return Object.keys(this.registryFactory).sort((function(t,n){return e.registryFactory[n].priority-e.registryFactory[t].priority}))},e.prototype.initializeBackendsAndReturnBest=function(){for(var e=this.getSortedBackends(),t=0;t<e.length;t++){var n=e[t],i=this.initializeBackend(n),a=i.asyncInit;if(a||i.success)return{name:n,asyncInit:a}}throw new Error("Could not initialize any backends, all backend initializations failed.")},e.prototype.moveData=function(e,t){var n=this.state.tensorInfo.get(t),i=n.backend,a=this.readSync(t);i.disposeData(t),n.backend=e,e.move(t,a,n.shape,n.dtype),this.shouldCheckForMemLeaks()&&this.state.numDataMovesStack[this.state.numDataMovesStack.length-1]++},e.prototype.tidy=function(e,t){var n,i=this,a=null;if(null==t){if("function"!=typeof e)throw new Error("Please provide a function to tidy()");t=e}else{if("string"!=typeof e&&!(e instanceof String))throw new Error("When calling with two arguments, the first argument to tidy() must be a string");if("function"!=typeof t)throw new Error("When calling with two arguments, the 2nd argument to tidy() must be a function");a=e}return this.scopedRun((function(){return i.startScope(a)}),(function(){return i.endScope(n)}),(function(){return(n=t())instanceof Promise&&console.error("Cannot return a Promise inside of tidy."),n}))},e.prototype.scopedRun=function(e,t,n){e();try{var i=n();return t(),i}catch(e){throw t(),e}},e.prototype.nextTensorId=function(){return e.nextTensorId++},e.prototype.nextVariableId=function(){return e.nextVariableId++},e.prototype.clone=function(e){var t=this.makeTensorFromDataId(e.dataId,e.shape,e.dtype);return this.addTapeNode(this.state.activeScope.name,{x:e},[t],(function(e){return{x:function(){return e.toFloat()}}}),[]),t},e.prototype.runKernel=function(e,t,n,i,a){return this.runKernelFunc(null,t,null,e,n,i,a)},e.prototype.shouldCheckForMemLeaks=function(){return this.ENV.getBool("IS_TEST")},e.prototype.checkKernelForMemLeak=function(e,t,n){var i=this.backend.numDataIds(),a=0;n.forEach((function(e){a+="complex64"===e.dtype?3:1}));var o=i-t-a-this.state.numDataMovesStack[this.state.numDataMovesStack.length-1];if(o>0)throw new Error("Backend '"+this.backendName+"' has an internal memory leak ("+o+" data ids) after running '"+e+"'")},e.prototype.runKernelFunc=function(e,t,n,i,a,o,r){var s,c=this;void 0===o&&(o=[]),void 0===r&&(r=[]);var l=[],d=this.isTapeOn();null==i&&(i=null!=this.state.activeScope?this.state.activeScope.name:"");var b,u=function(e){d&&(l=e.map((function(e){return c.keep(c.clone(e))})))},h=this.state.numBytes,m=this.state.numTensors;this.shouldCheckForMemLeaks()&&this.state.numDataMovesStack.push(0);var g,f=p(i,this.backendName);return b=null!=f?function(){var e=c.backend.numDataIds();g=f.kernelFunc({inputs:t,attrs:a,backend:c.backend});var n=Array.isArray(g)?g:[g];c.shouldCheckForMemLeaks()&&c.checkKernelForMemLeak(i,e,n);var s=n.map((function(e){return c.makeTensorFromDataId(e.dataId,e.shape,e.dtype)})),l=s.filter((function(e,t){return r[t]}));return u((o||[]).slice().concat(l)),s}:function(){var t=c.backend.numDataIds();g=c.tidy((function(){return e(c.backend,u)}));var n=Array.isArray(g)?g:[g];return c.shouldCheckForMemLeaks()&&c.checkKernelForMemLeak(i,t,n),n},this.scopedRun((function(){return c.state.kernelDepth++}),(function(){return c.state.kernelDepth--}),(function(){s=c.ENV.getBool("DEBUG")?c.profiler.profileKernel(i,t,(function(){return b()})):b()})),d&&this.addTapeNode(i,t,s,n,l),this.state.profiling&&this.state.activeProfile.kernels.push({name:i,bytesAdded:this.state.numBytes-h,totalBytesSnapshot:this.state.numBytes,tensorsAdded:this.state.numTensors-m,totalTensorsSnapshot:this.state.numTensors,inputShapes:Object.keys(t).map((function(e){return t[e].shape})),outputShapes:s.map((function(e){return e.shape}))}),Array.isArray(g)?s:s[0]},e.prototype.makeTensor=function(e,t,n,i){if(null==e)throw new Error("Values passed to engine.makeTensor() are null");i=i||this.backend;var a=e;"string"===(n=n||"float32")&&Q(e[0])&&(a=e.map((function(e){return ae(e)})));var o=i.write(a,t,n),r=new _e(t,n,o,this.nextTensorId());if(this.incRef(r,i),"string"===n){var s=this.state.tensorInfo.get(o),c=z(a);this.state.numBytes+=c-s.bytes,s.bytes=c}return r},e.prototype.makeTensorFromDataId=function(e,t,n,i){var a=new _e(t,n=n||"float32",e,this.nextTensorId());return this.incRef(a,i),a},e.prototype.makeVariable=function(e,t,n,i){void 0===t&&(t=!0),n=n||this.nextVariableId().toString(),null!=i&&i!==e.dtype&&(e=e.asType(i));var a=new xe(e,t,n,this.nextTensorId());if(null!=this.state.registeredVariables[a.name])throw new Error("Variable with name "+a.name+" was already registered");return this.state.registeredVariables[a.name]=a,this.incRef(a,this.backend),a},e.prototype.incRef=function(e,t){var n=this.state.tensorInfo.has(e.dataId)?this.state.tensorInfo.get(e.dataId).refCount:0;if(this.state.numTensors++,"string"===e.dtype&&this.state.numStringTensors++,0===n){this.state.numDataBuffers++;var i=0;"complex64"!==e.dtype&&"string"!==e.dtype&&(i=e.size*Y(e.dtype)),this.state.tensorInfo.set(e.dataId,{backend:t||this.backend,dtype:e.dtype,shape:e.shape,bytes:i,refCount:0}),this.state.numBytes+=i}this.state.tensorInfo.get(e.dataId).refCount++,e instanceof xe||this.track(e)},e.prototype.disposeTensor=function(e){if(this.state.tensorInfo.has(e.dataId)){this.state.numTensors--,"string"===e.dtype&&this.state.numStringTensors--;var t=this.state.tensorInfo.get(e.dataId);t.refCount<=1?("complex64"!==e.dtype&&(this.state.numBytes-=t.bytes),this.state.numDataBuffers--,t.backend.disposeData(e.dataId),this.state.tensorInfo.delete(e.dataId)):this.state.tensorInfo.get(e.dataId).refCount--}},e.prototype.disposeVariables=function(){for(var e in this.state.registeredVariables)this.disposeVariable(this.state.registeredVariables[e])},e.prototype.disposeVariable=function(e){this.disposeTensor(e),null!=this.state.registeredVariables[e.name]&&delete this.state.registeredVariables[e.name]},e.prototype.memory=function(){var e=this.backend.memory();return e.numTensors=this.state.numTensors,e.numDataBuffers=this.state.numDataBuffers,e.numBytes=this.state.numBytes,this.state.numStringTensors>0&&(e.unreliable=!0,null==e.reasons&&(e.reasons=[]),e.reasons.push("Memory usage by string tensors is approximate (2 bytes per character)")),e},e.prototype.profile=function(e){return o(this,void 0,void 0,(function(){var t,n;return r(this,(function(i){return this.state.profiling=!0,t=this.state.numBytes,n=this.state.numTensors,this.state.activeProfile.kernels=[],this.state.activeProfile.result=e(),this.state.profiling=!1,this.state.activeProfile.peakBytes=Math.max.apply(Math,this.state.activeProfile.kernels.map((function(e){return e.totalBytesSnapshot}))),this.state.activeProfile.newBytes=this.state.numBytes-t,this.state.activeProfile.newTensors=this.state.numTensors-n,[2,this.state.activeProfile]}))}))},e.prototype.isTapeOn=function(){return this.state.gradientDepth>0&&0===this.state.kernelDepth},e.prototype.addTapeNode=function(e,t,n,i,a){var o=this,r={id:this.state.nextTapeNodeId++,kernelName:e,inputs:t,outputs:n,saved:a},s=h(e);null!=s&&(i=s.gradFunc),null!=i&&(r.gradient=function(e){return e=e.map((function(e,t){if(null==e){var i=n[t],a=te(i.size,i.dtype);return o.makeTensor(a,i.shape,i.dtype)}return e})),i(e.length>1?e:e[0],a)}),this.state.activeTape.push(r)},e.prototype.keep=function(e){return e.kept=!0,e},e.prototype.startTape=function(){0===this.state.gradientDepth&&(this.state.activeTape=[]),this.state.gradientDepth++},e.prototype.endTape=function(){this.state.gradientDepth--},e.prototype.startScope=function(e){var t={track:[],name:"unnamed scope",id:this.state.nextScopeId++};e&&(t.name=e),this.state.scopeStack.push(t),this.state.activeScope=t},e.prototype.endScope=function(e){for(var t=this,n=Oe(e),i=new Set(n.map((function(e){return e.id}))),a=0;a<this.state.activeScope.track.length;a++){var o=this.state.activeScope.track[a];o.kept||i.has(o.id)||o.dispose()}var r=this.state.scopeStack.pop();this.state.activeScope=0===this.state.scopeStack.length?null:this.state.scopeStack[this.state.scopeStack.length-1],n.forEach((function(e){e.kept||e.scopeId!==r.id||t.track(e)}))},e.prototype.gradients=function(e,t,n,i){var a=this;if(void 0===i&&(i=!1),w(t.length>0,(function(){return"gradients() received an empty list of xs."})),null!=n&&"float32"!==n.dtype)throw new Error("dy must have 'float32' dtype, but has '"+n.dtype+"'");var o=this.scopedRun((function(){return a.startTape()}),(function(){return a.endTape()}),(function(){return a.tidy("forward",e)}));w(o instanceof _e,(function(){return"The result y returned by f() must be a tensor."}));var r=function(e,t,n){for(var i={},a={},o=0;o<t.length;o++)i[t[o].id]=!0;for(o=0;o<e.length;o++){var r=(h=e[o]).inputs;for(var s in r){for(var c=r[s],l=!1,d=0;d<t.length;d++)if(i[c.id]){h.outputs.forEach((function(e){return i[e.id]=!0})),l=!0,a[h.id]=!0;break}if(l)break}}var b={};b[n.id]=!0;var u={};for(o=e.length-1;o>=0;o--)for(r=(h=e[o]).inputs,d=0;d<h.outputs.length;d++)if(b[h.outputs[d].id]){for(var s in r)b[r[s].id]=!0,u[h.id]=!0;break}var p=[];for(o=0;o<e.length;o++){var h;if(a[(h=e[o]).id]&&u[h.id]){var m={};for(var s in h.inputs){var g=h.inputs[s];i[g.id]&&(m[s]=g)}var f=Object.assign({},h);f.inputs=m,f.outputs=h.outputs,p.push(f)}}return p}(this.state.activeTape,t,o);if(!i&&0===r.length&&t.length>0)throw new Error("Cannot compute gradient of y=f(x) with respect to x. Make sure that the f you passed encloses all operations that lead from x to y.");return this.tidy("backward",(function(){var e,i,s={};s[o.id]=null==n?(i=ee(X(e=o.shape),"float32"),Re.makeTensor(i,e,"float32")):n,function(e,t,n){for(var i=function(i){var a=t[i],o=[];if(a.outputs.forEach((function(t){var n=e[t.id];o.push(null!=n?n:null)})),null==a.gradient)throw new Error("Cannot compute gradient: gradient function not found for "+a.kernelName+".");var r=a.gradient(o),s=function(t){if(!(t in r))throw new Error("Cannot backprop through input "+t+". Available gradients found: "+Object.keys(r)+".");var i=n((function(){return r[t]()}));if("float32"!==i.dtype)throw new Error("Error in gradient for op "+a.kernelName+". The gradient of input "+t+" must have 'float32' dtype, but has '"+i.dtype+"'");var o=a.inputs[t];if(!M(i.shape,o.shape))throw new Error("Error in gradient for op "+a.kernelName+". The gradient of input '"+t+"' has shape '"+i.shape+"', which does not match the shape of the input '"+o.shape+"'");if(null==e[o.id])e[o.id]=i;else{var s=e[o.id];e[o.id]=s.add(i),s.dispose()}};for(var c in a.inputs)s(c)},a=t.length-1;a>=0;a--)i(a)}(s,r,(function(e){return a.tidy(e)}));var c=t.map((function(e){return s[e.id]}));return 0===a.state.gradientDepth&&(a.state.activeTape.forEach((function(e){for(var t=0,n=e.saved;t<n.length;t++)n[t].dispose()})),a.state.activeTape=null),{value:o,grads:c}}))},e.prototype.customGrad=function(e){var t=this;return w($(e),(function(){return"The f passed in customGrad(f) must be a function."})),function(){for(var n,i=[],a=0;a<arguments.length;a++)i[a]=arguments[a];w(i.every((function(e){return e instanceof _e})),(function(){return"The args passed in customGrad(f)(x1, x2,...) must all be tensors"}));var o={};return i.forEach((function(e,t){o[t]=e})),t.runKernelFunc((function(t,a){return w((n=e.apply(void 0,i.concat([a]))).value instanceof _e,(function(){return"The function f passed in customGrad(f) must return an object where `obj.value` is a tensor"})),w($(n.gradFunc),(function(){return"The function f passed in customGrad(f) must return an object where `obj.gradFunc` is a function."})),n.value}),o,(function(e,t){var a=n.gradFunc(e,t),o=Array.isArray(a)?a:[a];w(o.length===i.length,(function(){return"The function f passed in customGrad(f) must return an object where `obj.gradFunc` is a function that returns the same number of tensors as inputs passed to f(...)."})),w(o.every((function(e){return e instanceof _e})),(function(){return"The function f passed in customGrad(f) must return an object where `obj.gradFunc` is a function that returns a list of only tensors."}));var r={};return o.forEach((function(e,t){r[t]=function(){return e}})),r}))}},e.prototype.readSync=function(e){return this.state.tensorInfo.get(e).backend.readSync(e)},e.prototype.read=function(e){return this.state.tensorInfo.get(e).backend.read(e)},e.prototype.time=function(e){return o(this,void 0,void 0,(function(){var t,n;return r(this,(function(i){switch(i.label){case 0:return t=ne(),[4,this.backend.time(e)];case 1:return(n=i.sent()).wallMs=ne()-t,[2,n]}}))}))},e.prototype.track=function(e){return null!=this.state.activeScope&&(e.scopeId=this.state.activeScope.id,this.state.activeScope.track.push(e)),e},Object.defineProperty(e.prototype,"registeredVariables",{get:function(){return this.state.registeredVariables},enumerable:!0,configurable:!0}),e.prototype.reset=function(){for(var e in this.pendingBackendInitId++,this.state.dispose(),this.ENV.reset(),this.state=new Ie,this.registry)this.disposeRegisteredKernels(e),this.registry[e].dispose(),delete this.registry[e];this.backendName=null,this.backendInstance=null,this.pendingBackendInit=null},e.nextTensorId=0,e.nextVariableId=0,e}(),Re=function(){var e=function(){if(null==De){var e=void 0;if("undefined"!=typeof window)e=window;else if("undefined"!=typeof global)e=global;else if("undefined"!=typeof process)e=process;else{if("undefined"==typeof self)throw new Error("Could not find a global object");e=self}De=e}return De}();if(null==e._tfengine){var t=new s(e);e._tfengine=new Ae(t)}return function(e){d=e}(e._tfengine.ENV),me=function(){return e._tfengine},e._tfengine}();function Ee(){return"undefined"!=typeof window&&null!=window.document||"undefined"!=typeof WorkerGlobalScope}var Ne=l();Ne.registerFlag("DEBUG",(function(){return!1}),(function(e){e&&console.warn("Debugging mode is ON. 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Fa(e,t,n,i){var a=[];e.forEach((function(e){var t=X(e.shapeInfo.logicalShape);e.shapeInfo.isUniform?a.push("uniform float "+e.name+(t>1?"["+t+"]":"")+";"):(a.push("uniform sampler2D "+e.name+";"),a.push("uniform int offset"+e.name+";"))}));var o,r,s=a.join("\n"),c=e.map((function(e){return function(e,t,n){void 0===n&&(n=!1);var i="";return i+=n?La(e):Ha(e),e.shapeInfo.logicalShape.length<=t.logicalShape.length&&(i+=n?function(e,t){var n,i,a=e.name,o=a.charAt(0).toUpperCase()+a.slice(1),r="get"+o+"AtOutCoords",s=e.shapeInfo.logicalShape.length,c=t.logicalShape.length,l=Gi(e.shapeInfo.logicalShape,t.logicalShape),d=ja(c),b=c-s,u=["x","y","z","w","u","v"];n=0===s?"":c<2&&l.length>=1?"coords = 0;":l.map((function(e){return"coords."+u[e+b]+" = 0;"})).join("\n"),i=c<2&&s>0?"coords":e.shapeInfo.logicalShape.map((function(e,t){return"coords."+u[t+b]})).join(", ");var p="return outputValue;",h=1===X(e.shapeInfo.logicalShape),m=1===X(t.logicalShape);if(1!==s||h||m){if(h&&!m)p=1===c?"\n        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s,c,l=ja(r),d=Gi(e.shapeInfo.logicalShape,t.logicalShape),b=r-o,u=["x","y","z","w","u","v"];return s=0===o?"":r<2&&d.length>=1?"coords = 0;":d.map((function(e){return"coords."+u[e+b]+" = 0;"})).join("\n"),c=r<2&&o>0?"coords":e.shapeInfo.logicalShape.map((function(e,t){return"coords."+u[t+b]})).join(", "),"\n    float "+a+"() {\n      "+l+" coords = getOutputCoords();\n      "+s+"\n      return get"+i+"("+c+");\n    }\n  "}(e,t)),i}(e,t,i)})).join("\n"),l=t.texShape,d=Aa(),b=function(e){return"\n    float sampleTexture(sampler2D textureSampler, vec2 uv) {\n      return "+e.texture2D+"(textureSampler, uv).r;\n    }\n  "}(d),u=function(e){return e.version+"\n    precision highp float;\n    precision highp int;\n    precision highp sampler2D;\n    "+e.varyingFs+" vec2 resultUV;\n    "+e.defineOutput+"\n    const vec2 halfCR = vec2(0.5, 0.5);\n\n    struct ivec5\n    {\n      int x;\n      int y;\n      int z;\n      int w;\n      int u;\n    };\n\n    struct ivec6\n    {\n      int x;\n      int y;\n      int z;\n      int w;\n      int u;\n      int v;\n    };\n\n    uniform float NAN;\n    "+e.defineSpecialNaN+"\n    "+e.defineSpecialInf+"\n    "+e.defineRound+"\n\n    int imod(int x, int y) {\n      return x - y * (x / y);\n    }\n\n    int idiv(int a, int b, float sign) {\n      int res = a / b;\n      int mod = imod(a, b);\n      if (sign < 0. && mod != 0) {\n        res -= 1;\n      }\n      return res;\n    }\n\n    //Based on the work of Dave Hoskins\n    //https://www.shadertoy.com/view/4djSRW\n    #define HASHSCALE1 443.8975\n    float random(float seed){\n      vec2 p = resultUV * seed;\n      vec3 p3  = fract(vec3(p.xyx) * HASHSCALE1);\n      p3 += dot(p3, p3.yzx + 19.19);\n      return fract((p3.x + p3.y) * p3.z);\n    }\n\n    "+Ba+"\n    "+Ua+"\n    "+Ya+"\n  "}(d);return t.isPacked?(o=function(e,t){switch(e.length){case 0:return"\n    int getOutputCoords() {\n      return 0;\n    }\n  ";case 1:return function(e,t){var n=[Math.ceil(t[0]/2),Math.ceil(t[1]/2)];return 1===n[0]?"\n      int getOutputCoords() {\n        return 2 * int(resultUV.x * "+n[1]+".0);\n      }\n    ":1===n[1]?"\n      int getOutputCoords() {\n        return 2 * int(resultUV.y * "+n[0]+".0);\n      }\n    ":"\n    int getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n                             vec2("+n[0]+", "+n[1]+"));\n      return 2 * (resTexRC.x * "+n[1]+" + resTexRC.y);\n    }\n  "}(0,t);case 2:return function(e,t){var n=[Math.ceil(t[0]/2),Math.ceil(t[1]/2)];if(M(e,t))return"\n      ivec2 getOutputCoords() {\n        return 2 * ivec2(resultUV.yx * vec2("+n[0]+", "+n[1]+"));\n      }\n    ";var i=Math.ceil(e[1]/2);return"\n    ivec2 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n                             vec2("+n[0]+", "+n[1]+"));\n\n      int index = resTexRC.x * "+n[1]+" + resTexRC.y;\n      int r = 2 * (index / "+i+");\n      int c = imod(index, "+i+") * 2;\n\n      return ivec2(r, c);\n    }\n  "}(e,t);case 3:return n=e,i=t,a=[Math.ceil(i[0]/2),Math.ceil(i[1]/2)],r=(o=Math.ceil(n[2]/2))*Math.ceil(n[1]/2),"\n    ivec3 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n                             vec2("+a[0]+", "+a[1]+"));\n      int index = resTexRC.x * "+a[1]+" + resTexRC.y;\n\n      int b = index / "+r+";\n      index -= b * "+r+";\n\n      int r = 2 * (index / "+o+");\n      int c = imod(index, "+o+") * 2;\n\n      return ivec3(b, r, c);\n    }\n  ";default:return function(e,t){for(var n=[Math.ceil(t[0]/2),Math.ceil(t[1]/2)],i=Math.ceil(e[e.length-1]/2),a=i*Math.ceil(e[e.length-2]/2),o=a,r="",s="b, r, c",c=2;c<e.length-1;c++)r="\n      int b"+c+" = index / "+(o*=e[e.length-c-1])+";\n      index -= b"+c+" * "+o+";\n    "+r,s="b"+c+", "+s;return"\n    ivec"+e.length+" getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n                             vec2("+n[0]+", "+n[1]+"));\n      int index = resTexRC.x * "+n[1]+" + resTexRC.y;\n\n    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vec2("+t[0]+", "+t[1]+"));\n      }\n    ":1===e[1]?"\n      ivec2 getOutputCoords() {\n        ivec2 resTexRC = ivec2(resultUV.yx *\n                               vec2("+t[0]+", "+t[1]+"));\n        int index = resTexRC.x * "+t[1]+" + resTexRC.y;\n        return ivec2(index, 0);\n      }\n    ":1===e[0]?"\n      ivec2 getOutputCoords() {\n        ivec2 resTexRC = ivec2(resultUV.yx *\n                               vec2("+t[0]+", "+t[1]+"));\n        int index = resTexRC.x * "+t[1]+" + resTexRC.y;\n        return ivec2(0, index);\n      }\n    ":"\n    ivec2 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n                             vec2("+t[0]+", "+t[1]+"));\n      int index = resTexRC.x * "+t[1]+" + resTexRC.y;\n      int r = index / "+e[1]+";\n      int c = index - r * "+e[1]+";\n      return ivec2(r, c);\n    }\n  "}(e,t);case 3:return n=t,i=Ra(["r","c","d"],e),"\n    ivec3 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n                             vec2("+n[0]+", "+n[1]+"));\n      int index = resTexRC.x * "+n[1]+" + resTexRC.y;\n      "+i+"\n      return ivec3(r, c, d);\n    }\n  ";case 4:return function(e,t){var n=Ra(["r","c","d","d2"],e);return"\n    ivec4 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n        vec2("+t[0]+", "+t[1]+"));\n      int index = resTexRC.x * "+t[1]+" + resTexRC.y;\n      "+n+"\n      return ivec4(r, c, d, d2);\n    }\n  "}(e,t);case 5:return function(e,t){var n=Ra(["r","c","d","d2","d3"],e);return"\n    ivec5 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx * vec2("+t[0]+",\n                             "+t[1]+"));\n\n      int index = resTexRC.x * "+t[1]+" + resTexRC.y;\n\n      "+n+"\n\n      ivec5 outShape = ivec5(r, c, d, d2, d3);\n      return outShape;\n    }\n  "}(e,t);case 6:return function(e,t){var n=Ra(["r","c","d","d2","d3","d4"],e);return"\n    ivec6 getOutputCoords() {\n      ivec2 resTexRC = ivec2(resultUV.yx *\n        vec2("+t[0]+", "+t[1]+"));\n      int index = resTexRC.x * "+t[1]+" + resTexRC.y;\n\n      "+n+"\n\n      ivec6 result = ivec6(r, c, d, d2, d3, d4);\n      return result;\n    }\n  "}(e,t);default:throw new Error(e.length+"-D output sampling is not yet supported")}var n,i}(t.logicalShape,l),r=function(e){return"\n    void setOutput(float val) {\n      "+e.output+" = vec4(val, 0, 0, 0);\n    }\n  "}(d)),i&&(u+=za),[u,b,r,s,o,c,n].join("\n")}function Ha(e){var t=e.shapeInfo.logicalShape;switch(t.length){case 0:return function(e){var t=e.name,n="get"+t.charAt(0).toUpperCase()+t.slice(1);if(e.shapeInfo.isUniform)return"float "+n+"() {return "+t+";}";var i=e.shapeInfo.texShape;if(1===i[0]&&1===i[1])return"\n      float "+n+"() {\n        return sampleTexture("+t+", halfCR);\n      }\n    ";var a=e.shapeInfo.texShape;return"\n    float "+n+"() {\n      vec2 uv = uvFromFlat("+a[0]+", "+a[1]+", "+Qa(t)+");\n      return sampleTexture("+t+", uv);\n    }\n  "}(e);case 1:return function(e){var t=e.name,n="get"+t.charAt(0).toUpperCase()+t.slice(1);if(e.shapeInfo.isUniform)return"\n      float "+n+"(int index) {\n        "+Va(e)+"\n      }\n    ";var i=e.shapeInfo.texShape,a=i[0],o=i[1];if(1===o&&1===a)return"\n      float "+n+"(int index) {\n        return sampleTexture("+t+", halfCR);\n      }\n    ";var r=Qa(t);return 1===o?"\n      float "+n+"(int index) {\n        vec2 uv = vec2(0.5, (float(index + "+r+") + 0.5) / "+a+".0);\n        return sampleTexture("+t+", uv);\n      }\n    ":1===a?"\n      float "+n+"(int index) {\n        vec2 uv = vec2((float(index + "+r+") + 0.5) / "+o+".0, 0.5);\n        return sampleTexture("+t+", uv);\n      }\n    ":"\n    float "+n+"(int index) {\n      vec2 uv = uvFromFlat("+a+", "+o+", index + "+r+");\n      return sampleTexture("+t+", uv);\n    }\n  "}(e);case 2:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=e.shapeInfo.texShape;if(null!=a&&M(t,a))return"\n    float "+i+"(int row, int col) {\n      vec2 uv = (vec2(col, row) + halfCR) / vec2("+a[1]+".0, "+a[0]+".0);\n      return sampleTexture("+n+", uv);\n    }\n  ";var o=E(t),r=o.newShape,s=o.keptDims;if(r.length<t.length)return"\n      "+Ha(Ga(e,r))+"\n      float "+i+"(int row, int col) {\n        return "+i+"("+$a(["row","col"],s)+");\n      }\n    ";if(e.shapeInfo.isUniform)return"\n      float "+i+"(int row, int col) {\n        int index = round(dot(vec2(row, col), vec2("+t[1]+", 1)));\n        "+Va(e)+"\n      }\n    ";var c=a[0],l=a[1],d=Qa(n);return 1===l?"\n    float "+i+"(int row, int col) {\n      float index = dot(vec3(row, col, "+d+"), vec3("+t[1]+", 1, 1));\n      vec2 uv = vec2(0.5, (index + 0.5) / "+c+".0);\n      return sampleTexture("+n+", uv);\n    }\n  ":1===c?"\n    float "+i+"(int row, int col) {\n      float index = dot(vec3(row, col, "+d+"), vec3("+t[1]+", 1, 1));\n      vec2 uv = vec2((index + 0.5) / "+l+".0, 0.5);\n      return sampleTexture("+n+", uv);\n    }\n  ":"\n  float "+i+"(int row, int col) {\n    // Explicitly use integer operations as dot() only works on floats.\n    int index = row * "+t[1]+" + col + "+d+";\n    vec2 uv = uvFromFlat("+c+", "+l+", index);\n    return sampleTexture("+n+", uv);\n  }\n"}(e);case 3:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=t[1]*t[2],o=t[2],r=E(t),s=r.newShape,c=r.keptDims;if(s.length<t.length)return"\n        "+Ha(Ga(e,s))+"\n        float "+i+"(int row, int col, int depth) {\n          return "+i+"("+$a(["row","col","depth"],c)+");\n        }\n      ";if(e.shapeInfo.isUniform)return"\n      float "+i+"(int row, int col, int depth) {\n        int index = round(dot(vec3(row, col, depth),\n                          vec3("+a+", "+o+", 1)));\n        "+Va(e)+"\n      }\n    ";var l=e.shapeInfo.texShape,d=l[0],b=l[1],u=e.shapeInfo.flatOffset;return b===a&&null==u?"\n        float "+i+"(int row, int col, int depth) {\n          float texR = float(row);\n          float texC = dot(vec2(col, depth), vec2("+o+", 1));\n          vec2 uv = (vec2(texC, texR) + halfCR) /\n                     vec2("+b+".0, "+d+".0);\n          return sampleTexture("+n+", uv);\n        }\n      ":b===o&&null==u?"\n    float "+i+"(int row, int col, int depth) {\n      float texR = dot(vec2(row, col), vec2("+t[1]+", 1));\n      float texC = float(depth);\n      vec2 uv = (vec2(texC, texR) + halfCR) / vec2("+b+".0, "+d+".0);\n      return sampleTexture("+n+", uv);\n    }\n  ":"\n      float "+i+"(int row, int col, int depth) {\n        // Explicitly use integer operations as dot() only works on floats.\n        int index = row * "+a+" + col * "+o+" + depth + "+Qa(n)+";\n        vec2 uv = uvFromFlat("+d+", "+b+", index);\n        return sampleTexture("+n+", uv);\n      }\n  "}(e);case 4:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=t[3],o=t[2]*a,r=t[1]*o,s=E(t),c=s.newShape,l=s.keptDims;if(c.length<t.length)return"\n      "+Ha(Ga(e,c))+"\n      float "+i+"(int row, int col, int depth, int depth2) {\n        return "+i+"("+$a(["row","col","depth","depth2"],l)+");\n      }\n    ";if(e.shapeInfo.isUniform)return"\n      float "+i+"(int row, int col, int depth, int depth2) {\n        int index = round(dot(vec4(row, col, depth, depth2),\n                          vec4("+r+", "+o+", "+a+", 1)));\n        "+Va(e)+"\n      }\n    ";var d=e.shapeInfo.flatOffset,b=e.shapeInfo.texShape,u=b[0],p=b[1];return p===r&&null==d?"\n      float "+i+"(int row, int col, int depth, int depth2) {\n        float texR = float(row);\n        float texC =\n            dot(vec3(col, depth, depth2),\n                vec3("+o+", "+a+", 1));\n        vec2 uv = (vec2(texC, texR) + halfCR) /\n                   vec2("+p+".0, "+u+".0);\n        return sampleTexture("+n+", uv);\n      }\n    ":p===a&&null==d?"\n      float "+i+"(int row, int col, int depth, int depth2) {\n        float texR = dot(vec3(row, col, depth),\n                         vec3("+t[1]*t[2]+", "+t[2]+", 1));\n        float texC = float(depth2);\n        vec2 uv = (vec2(texC, texR) + halfCR) /\n                  vec2("+p+".0, "+u+".0);\n        return sampleTexture("+n+", uv);\n      }\n    ":"\n    float "+i+"(int row, int col, int depth, int depth2) {\n      // Explicitly use integer operations as dot() only works on floats.\n      int index = row * "+r+" + col * "+o+" +\n          depth * "+a+" + depth2;\n      vec2 uv = uvFromFlat("+u+", "+p+", index + "+Qa(n)+");\n      return sampleTexture("+n+", uv);\n    }\n  "}(e);case 5:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=t[4],o=t[3]*a,r=t[2]*o,s=t[1]*r,c=E(t),l=c.newShape,d=c.keptDims;if(l.length<t.length)return"\n      "+Ha(Ga(e,l))+"\n      float "+i+"(int row, int col, int depth, int depth2, int depth3) {\n        return "+i+"("+$a(["row","col","depth","depth2","depth3"],d)+");\n      }\n    ";if(e.shapeInfo.isUniform)return"\n      float "+i+"(int row, int col, int depth, int depth2, int depth3) {\n        float index = dot(\n          vec4(row, col, depth, depth2),\n          vec4("+s+", "+r+", "+o+", "+a+")) +\n          depth3;\n        "+Va(e)+"\n      }\n    ";var b=e.shapeInfo.flatOffset,u=e.shapeInfo.texShape,p=u[0],h=u[1];return h===s&&null==b?"\n      float "+i+"(int row, int col, int depth, int depth2, int depth3) {\n        int texR = row;\n        float texC = dot(vec4(col, depth, depth2, depth3),\n                         vec4("+r+", "+o+", "+a+", 1));\n        vec2 uv = (vec2(texC, texR) + halfCR) /\n                   vec2("+h+".0, "+p+".0);\n        return sampleTexture("+n+", uv);\n      }\n    ":h===a&&null==b?"\n      float "+i+"(int row, int col, int depth, int depth2, int depth3) {\n        float texR = dot(\n          vec4(row, col, depth, depth2),\n          vec4("+t[1]*t[2]*t[3]+",\n               "+t[2]*t[3]+", "+t[3]+", 1));\n        int texC = depth3;\n        vec2 uv = (vec2(texC, texR) + halfCR) /\n                  vec2("+h+".0, "+p+".0);\n        return sampleTexture("+n+", uv);\n      }\n    ":"\n    float "+i+"(int row, int col, int depth, int depth2, int depth3) {\n      // Explicitly use integer operations as dot() only works on floats.\n      int index = row * "+s+" + col * "+r+" + depth * "+o+" +\n          depth2 * "+a+" + depth3 + "+Qa(n)+";\n      vec2 uv = uvFromFlat("+p+", "+h+", index);\n      return sampleTexture("+n+", uv);\n    }\n  "}(e);case 6:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=E(t),o=a.newShape,r=a.keptDims;if(o.length<t.length)return"\n      "+Ha(Ga(e,o))+"\n      float "+i+"(int row, int col, int depth,\n                    int depth2, int depth3, int depth4) {\n        return "+i+"("+$a(["row","col","depth","depth2","depth3","depth4"],r)+");\n      }\n    ";var s=t[5],c=t[4]*s,l=t[3]*c,d=t[2]*l,b=t[1]*d;if(e.shapeInfo.isUniform)return"\n      float "+i+"(int row, int col, int depth,\n                  int depth2, int depth3, int depth4) {\n        int index = round(dot(\n          vec4(row, col, depth, depth2),\n          vec4("+b+", "+d+", "+l+", "+c+")) +\n          dot(\n            vec2(depth3, depth4),\n            vec2("+s+", 1)));\n        "+Va(e)+"\n      }\n    ";var u=e.shapeInfo.flatOffset,p=e.shapeInfo.texShape,h=p[0],m=p[1];return m===b&&null==u?"\n      float "+i+"(int row, int col, int depth,\n                    int depth2, int depth3, int depth4) {\n        int texR = row;\n        float texC = dot(vec4(col, depth, depth2, depth3),\n          vec4("+d+", "+l+", "+c+", "+s+")) +\n               float(depth4);\n        vec2 uv = (vec2(texC, texR) + halfCR) /\n                   vec2("+m+".0, "+h+".0);\n        return sampleTexture("+n+", uv);\n      }\n    ":m===s&&null==u?"\n      float "+i+"(int row, int col, int depth,\n                    int depth2, int depth3, int depth4) {\n        float texR = dot(vec4(row, col, depth, depth2),\n          vec4("+t[1]*t[2]*t[3]*t[4]+",\n               "+t[2]*t[3]*t[4]+",\n               "+t[3]*t[4]+",\n               "+t[4]+")) + float(depth3);\n        int texC = depth4;\n        vec2 uv = (vec2(texC, texR) + halfCR) /\n                  vec2("+m+".0, "+h+".0);\n        return sampleTexture("+n+", uv);\n      }\n    ":"\n    float "+i+"(int row, int col, int depth,\n                  int depth2, int depth3, int depth4) {\n      // Explicitly use integer operations as dot() only works on floats.\n      int index = row * "+b+" + col * "+d+" + depth * "+l+" +\n          depth2 * "+c+" + depth3 * "+s+" + depth4 + "+Qa(n)+";\n      vec2 uv = uvFromFlat("+h+", "+m+", index);\n      return sampleTexture("+n+", uv);\n    }\n  "}(e);default:throw new Error(t.length+"-D input sampling is not yet supported")}}function La(e){var t;switch(e.shapeInfo.logicalShape.length){case 0:return"\n    vec4 get"+(t=e.name).charAt(0).toUpperCase()+t.slice(1)+"() {\n      return "+Aa().texture2D+"("+t+", halfCR);\n    }\n  ";case 1:return function(e){var t=e.name,n="get"+t.charAt(0).toUpperCase()+t.slice(1),i=e.shapeInfo.texShape,a=[Math.ceil(i[0]/2),Math.ceil(i[1]/2)],o=Aa();return"\n    vec4 "+n+"(int index) {\n      vec2 uv = packedUVfrom1D(\n        "+a[0]+", "+a[1]+", index);\n      return "+o.texture2D+"("+t+", uv);\n    }\n  "}(e);case 2:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=e.shapeInfo.texShape,o=a[0],r=a[1],s=Aa();if(null!=a&&M(t,a))return"\n      vec4 "+i+"(int row, int col) {\n        vec2 uv = (vec2(col, row) + halfCR) / vec2("+r+".0, "+o+".0);\n\n        return "+s.texture2D+"("+n+", uv);\n      }\n    ";var c=[Math.ceil(a[0]/2),Math.ceil(a[1]/2)];return"\n    vec4 "+i+"(int row, int col) {\n      vec2 uv = packedUVfrom2D("+Math.ceil(t[1]/2)+", "+c[0]+", "+c[1]+", row, col);\n      return "+s.texture2D+"("+n+", uv);\n    }\n  "}(e);case 3:return function(e){var t=e.shapeInfo.logicalShape,n=e.name,i="get"+n.charAt(0).toUpperCase()+n.slice(1),a=e.shapeInfo.texShape,o=[Math.ceil(a[0]/2),Math.ceil(a[1]/2)];if(1===t[0])return"\n        "+La(Ga(e,t.slice(1)))+"\n        vec4 "+i+"(int b, int row, int col) {\n          return "+i+"("+$a(["b","row","col"],[1,2])+");\n        }\n      ";var r=o[0],s=o[1],c=Math.ceil(t[2]/2);return"\n    vec4 "+i+"(int b, int row, int col) {\n      vec2 uv = packedUVfrom3D(\n        "+r+", "+s+", "+c*Math.ceil(t[1]/2)+", "+c+", b, row, col);\n      return "+Aa().texture2D+"("+n+", uv);\n    }\n  "}(e);default:return function(e){for(var t=e.shapeInfo.logicalShape,n=t.length,i=e.name,a="get"+i.charAt(0).toUpperCase()+i.slice(1),o=e.shapeInfo.texShape,r=[Math.ceil(o[0]/2),Math.ceil(o[1]/2)],s=r[0],c=r[1],l=Math.ceil(t[n-1]/2),d=l*Math.ceil(t[n-2]/2),b="int b, int row, int col",u="b * "+d+" + (row / 2) * "+l+" + (col / 2)",p=2;p<n-1;p++)b="int b"+p+", "+b,u="b"+p+" * "+(d*=t[n-p-1])+" + "+u;return"\n    vec4 "+a+"("+b+") {\n      int index = "+u+";\n      int texR = index / "+c+";\n      int texC = index - texR * "+c+";\n      vec2 uv = (vec2(texC, texR) + halfCR) / vec2("+c+", "+s+");\n      return "+Aa().texture2D+"("+i+", uv);\n    }\n  "}(e)}}var Ba="\nvec2 uvFromFlat(int texNumR, int texNumC, int index) {\n  int texR = index / texNumC;\n  int texC = index - texR * texNumC;\n  return (vec2(texC, texR) + halfCR) / vec2(texNumC, texNumR);\n}\nvec2 packedUVfrom1D(int texNumR, int texNumC, int index) {\n  int texelIndex = index / 2;\n  int texR = texelIndex / texNumC;\n  int texC = texelIndex - texR * texNumC;\n  return (vec2(texC, texR) + halfCR) / vec2(texNumC, texNumR);\n}\n",Ua="\nvec2 packedUVfrom2D(int texelsInLogicalRow, int texNumR,\n  int texNumC, int row, int col) {\n  int texelIndex = (row / 2) * texelsInLogicalRow + (col / 2);\n  int texR = texelIndex / texNumC;\n  int texC = texelIndex - texR * texNumC;\n  return (vec2(texC, texR) + halfCR) / vec2(texNumC, texNumR);\n}\n",Ya="\nvec2 packedUVfrom3D(int texNumR, int texNumC,\n    int texelsInBatch, int texelsInLogicalRow, int b,\n    int row, int col) {\n  int index = b * texelsInBatch + (row / 2) * texelsInLogicalRow + (col / 2);\n  int texR = index / texNumC;\n  int texC = index - texR * texNumC;\n  return (vec2(texC, texR) + halfCR) / vec2(texNumC, texNumR);\n}\n",za="\n  float getChannel(vec4 frag, vec2 innerDims) {\n    vec2 modCoord = mod(innerDims, 2.);\n    return modCoord.x == 0. ?\n      (modCoord.y == 0. ? frag.r : frag.g) :\n      (modCoord.y == 0. ? frag.b : frag.a);\n  }\n  float getChannel(vec4 frag, int dim) {\n    float modCoord = mod(float(dim), 2.);\n    return modCoord == 0. ? frag.r : frag.g;\n  }\n";function Qa(e){return"offset"+e}function Va(e){var t=e.name,n=X(e.shapeInfo.logicalShape);return n<2?"return "+t+";":"\n    for (int i = 0; i < "+n+"; i++) {\n      if (i == index) {\n        return "+t+"[i];\n      }\n    }\n  "}function ja(e){if(e<=1)return"int";if(2===e)return"ivec2";if(3===e)return"ivec3";if(4===e)return"ivec4";if(5===e)return"ivec5";if(6===e)return"ivec6";throw Error("GPU for rank "+e+" is not yet supported")}function Ga(e,t){var n=JSON.parse(JSON.stringify(e));return n.shapeInfo.logicalShape=t,n}function $a(e,t){return t.map((function(t){return e[t]})).join(", ")}var qa=function(e,t,n,i){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,w(e.length>2,(function(){return"Packed arg"+(n.charAt(0).toUpperCase()+n.slice(1))+" supports only inputs with rank above 2."}));var a=Math.ceil(e[e.length-1]/t);this.outputShape=e.slice(0,-1),a>1&&this.outputShape.push(a),i||this.variableNames.push("bestIndicesA");var o,r,s=this.outputShape,c=s.length,l=ja(c),d=Ia("coords",c);if(1===a){var b=ja(r=c+1);o="\n        "+b+" sourceLocR = "+b+"("+d.join()+", 0);\n        ++"+d[c-1]+";\n        "+b+" sourceLocG = "+b+"("+d.join()+", 0);\n        ++"+d[c-2]+";\n        "+b+" sourceLocA = "+b+"("+d.join()+", 0);\n        --"+d[c-1]+";\n        "+b+" sourceLocB = "+b+"("+d.join()+", 0);\n        --"+d[c-2]+";"}else r=c,o="\n        "+l+" sourceLocR = coords;\n        ++"+d[c-1]+";\n        "+l+" sourceLocG = coords;\n        ++"+d[c-2]+";\n        "+l+" sourceLocA = coords;\n        --"+d[c-1]+";\n        "+l+" sourceLocB = coords;\n        --"+d[c-2]+";";var u=["x","y","z","w","u","v"].slice(0,r),p="."+u[r-1],h=u.map((function(e){return"int "+e})),m=Ia("sourceLocR",r-1).concat("inIdx.r"),g=Ia("sourceLocG",r-1).concat("inIdx.g"),f=Ia("sourceLocB",r-1).concat("inIdx.b"),_=Ia("sourceLocA",r-1).concat("inIdx.a"),v="max"===n?"greaterThan":"lessThan",C=i?"":"\n          inIdx = round(vec4(getBestIndicesAChannel("+m.join()+"),\n                             getBestIndicesAChannel("+g.join()+"),\n                             getBestIndicesAChannel("+f.join()+"),\n                             getBestIndicesAChannel("+_.join()+")));",S="vec4(\n            getAChannel("+m.join()+"),\n            hasNextCol ? getAChannel("+g.join()+") : 0.,\n            hasNextRow ? getAChannel("+f.join()+") : 0.,\n            hasNextRow && hasNextCol ? getAChannel("+_.join()+") : 0.)",y=i?"":"\n      float getBestIndicesAChannel("+h.join()+") {\n        return getChannel(getBestIndicesA("+u.join()+"),\n                                          vec2("+u.slice(-2).join()+"));\n      }";this.userCode="\n      float getAChannel("+h.join()+") {\n        return getChannel(getA("+u.join()+"),\n                               vec2("+u.slice(-2).join()+"));\n      }\n      "+y+"\n      void main() {\n        "+l+" coords = getOutputCoords();\n        bool hasNextCol = "+d[c-1]+" < "+(s[c-1]-1)+";\n        bool hasNextRow = "+d[c-2]+" < "+(s[c-2]-1)+";\n        "+o+"\n        ivec4 srcIdx = ivec4(sourceLocR"+p+", sourceLocG"+p+",\n          sourceLocB"+p+", sourceLocA"+p+") * "+t+";\n        ivec4 inIdx = srcIdx;\n        vec4 bestIndex = vec4(inIdx);\n        vec4 bestValue = "+S+";\n\n        for (int i = 0; i < "+t+"; i++) {\n          inIdx = srcIdx;\n          "+C+"\n          vec4 candidate = "+S+";\n          bvec4 nan = isnan(candidate);\n          bvec4 replace = bvec4(\n            vec4("+v+"(candidate, bestValue)) * (vec4(1.0) - vec4(nan)));\n\n          bestValue = vec4(replace.x  ? candidate.x : bestValue.x,\n                           replace.y  ? candidate.y : bestValue.y,\n                           replace.z  ? candidate.z : bestValue.z,\n                           replace.w  ? candidate.w : bestValue.w);\n          bestIndex = mix(bestIndex, vec4(inIdx), vec4(replace));\n          srcIdx++;\n        }\n        setOutput(bestIndex);\n      }\n    "},Ja=function(e){this.variableNames=["dy"],this.outputShape=e.inShape;var t=e.effectiveFilterHeight,n=e.effectiveFilterWidth;this.userCode="\n      const ivec2 pads = ivec2("+(t-1-e.padInfo.top)+", "+(n-1-e.padInfo.left)+");\n      const float avgMultiplier = float("+1/(e.filterHeight*e.filterWidth)+");\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n\n        ivec2 dyRCCorner = coords.yz - pads;\n        int dyRCorner = dyRCCorner.x;\n        int dyCCorner = dyRCCorner.y;\n\n        // Convolve dy(?, ?, d) with pos mask(:, :, d) to get dx(xR, xC, d).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n        for (int wR = 0; wR < "+t+";\n            wR += "+e.dilationHeight+") {\n          float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n          if (dyR < 0.0 || dyR >= "+e.outHeight+".0 || fract(dyR) > 0.0) {\n            continue;\n          }\n          int idyR = int(dyR);\n\n          for (int wC = 0; wC < "+n+";\n            wC+= "+e.dilationWidth+") {\n            float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n            if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                fract(dyC) > 0.0) {\n              continue;\n            }\n            int idyC = int(dyC);\n\n            float dyValue = getDy(b, idyR, idyC, d);\n\n            dotProd += dyValue * avgMultiplier;\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},Ka=function(e){this.variableNames=["dy"],this.outputShape=e.inShape;var t=e.effectiveFilterDepth,n=e.effectiveFilterHeight,i=e.effectiveFilterWidth;this.userCode="\n      const ivec3 pads = ivec3("+(t-1-e.padInfo.front)+", "+(n-1-e.padInfo.top)+", "+(i-1-e.padInfo.left)+");\n      const float avgMultiplier = float("+1/(e.filterDepth*e.filterHeight*e.filterWidth)+");\n\n      void main() {\n        ivec5 coords = getOutputCoords();\n        int batch = coords.x;\n        int ch = coords.u;\n\n        ivec3 dyCorner = ivec3(coords.y, coords.z, coords.w) - pads;\n        int dyDCorner = dyCorner.x;\n        int dyRCorner = dyCorner.y;\n        int dyCCorner = dyCorner.z;\n\n        // Convolve dy(?, ?, ?, d) with pos mask(:, :, :, ch) to get\n        // dx(xD, xR, xC, ch).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n\n        for (int wD = 0; wD < "+t+";\n            wD += "+e.dilationDepth+") {\n          float dyD = float(dyDCorner + wD) / "+e.strideDepth+".0;\n\n          if (dyD < 0.0 || dyD >= "+e.outDepth+".0 || fract(dyD) > 0.0) {\n            continue;\n          }\n          int idyD = int(dyD);\n\n          for (int wR = 0; wR < "+n+";\n              wR += "+e.dilationHeight+") {\n            float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n            if (dyR < 0.0 || dyR >= "+e.outHeight+".0 ||\n                fract(dyR) > 0.0) {\n              continue;\n            }\n            int idyR = int(dyR);\n\n            for (int wC = 0; wC < "+i+";\n                wC += "+e.dilationWidth+") {\n              float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n              if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                  fract(dyC) > 0.0) {\n                continue;\n              }\n              int idyC = int(dyC);\n\n              float dyValue = getDy(batch, idyD, idyR, idyC, ch);\n\n              dotProd += dyValue * avgMultiplier;\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},Za=function(e,t,n,i,a,o){this.outputShape=[],this.variableNames=["x","mean","variance"],qi(e,t),qi(e,n);var r="0.0";null!=i&&(qi(e,i),this.variableNames.push("offset"),r="getOffsetAtOutCoords()");var s="1.0";null!=a&&(qi(e,a),this.variableNames.push("scale"),s="getScaleAtOutCoords()"),this.outputShape=e,this.userCode="\n      void main() {\n        float x = getXAtOutCoords();\n        float mean = getMeanAtOutCoords();\n        float variance = getVarianceAtOutCoords();\n        float offset = "+r+";\n        float scale = "+s+";\n        float inv = scale * inversesqrt(variance + float("+o+"));\n        setOutput(dot(vec3(x, -mean, offset), vec3(inv, inv, 1)));\n      }\n    "},eo=function(e,t,n,i,a,o){this.packedInputs=!0,this.packedOutput=!0,this.variableNames=["x","mean","variance"],qi(e,t),qi(e,n);var r="vec4(0.0)";null!=i&&(qi(e,i),this.variableNames.push("offset"),r="getOffsetAtOutCoords()");var s="vec4(1.0)";null!=a&&(qi(e,a),this.variableNames.push("scale"),s="getScaleAtOutCoords()"),this.outputShape=e,this.userCode="\n      void main() {\n        vec4 offset = "+r+";\n        vec4 scale = "+s+";\n\n        vec4 x = getXAtOutCoords();\n        vec4 mean = getMeanAtOutCoords();\n        vec4 variance = getVarianceAtOutCoords();\n\n        vec4 inv = scale * inversesqrt(variance + vec4("+o+"));\n\n        setOutput((x - mean) * inv + offset);\n      }\n    "},to=function(e,t,n){this.variableNames=["AReal","AImag","BReal","BImag"],this.outputShape=qi(t,n),this.userCode="\n      float binaryOpComplex(\n          float areal, float aimag, float breal, float bimag) {\n        "+e+"\n      }\n\n      void main() {\n        float areal = getARealAtOutCoords();\n        float aimag = getAImagAtOutCoords();\n        float breal = getBRealAtOutCoords();\n        float bimag = getBImagAtOutCoords();\n        setOutput(binaryOpComplex(areal, aimag, breal, bimag));\n      }\n    "},no="return a + b;",io="return a - b;",ao="return a * b;",oo="return (a < 0.) ? b * a : a;",ro=function(e,t,n){this.variableNames=["A","B"],this.outputShape=qi(t,n),this.userCode="\n      float binaryOperation(float a, float b) {\n        "+e+"\n      }\n\n      void main() {\n        float a = getAAtOutCoords();\n        float b = getBAtOutCoords();\n        setOutput(binaryOperation(a, b));\n      }\n    "},so="\n  vec4 aLessThanZero = vec4(lessThan(a, vec4(0.)));\n  return (aLessThanZero * (b * a)) + ((vec4(1.0) - aLessThanZero) * a);\n",co=function(e,t,n,i){void 0===i&&(i=!1),this.variableNames=["A","B"],this.supportsBroadcasting=!0,this.packedInputs=!0,this.packedOutput=!0,this.outputShape=qi(t,n);var a=this.outputShape.length,o="";if(i)if(0===a||1===X(this.outputShape))o="\n          result.y = 0.;\n          result.z = 0.;\n          result.w = 0.;\n        ";else if(o="\n          "+ja(a)+" coords = getOutputCoords();\n        ",1===a)o+="\n            result.y = (coords + 1) >= "+this.outputShape[0]+" ? 0. : result.y;\n            result.z = 0.;\n            result.w = 0.;\n          ";else{var r=Ia("coords",a);o+="\n            bool nextRowOutOfBounds =\n              ("+r[a-2]+" + 1) >= "+this.outputShape[a-2]+";\n            bool nextColOutOfBounds =\n              ("+r[a-1]+" + 1) >= "+this.outputShape[a-1]+";\n            result.y = nextColOutOfBounds ? 0. : result.y;\n            result.z = nextRowOutOfBounds ? 0. : result.z;\n            result.w = nextColOutOfBounds || nextRowOutOfBounds ? 0. : result.w;\n          "}this.userCode="\n      vec4 binaryOperation(vec4 a, vec4 b) {\n        "+e+"\n      }\n\n      void main() {\n        vec4 a = getAAtOutCoords();\n        vec4 b = getBAtOutCoords();\n\n        vec4 result = binaryOperation(a, b);\n        "+o+"\n\n        setOutput(result);\n      }\n    "},lo=function(){function e(e){this.variableNames=["A"],this.outputShape=e,this.userCode="\n      uniform float minVal;\n      uniform float maxVal;\n\n      void main() {\n        float value = getAAtOutCoords();\n        if (isnan(value)) {\n          setOutput(value);\n          return;\n        }\n\n        setOutput(clamp(value, minVal, maxVal));\n      }\n    "}return e.prototype.getCustomSetupFunc=function(e,t){var n=this;return function(i,a){null==n.minLoc&&(n.minLoc=i.getUniformLocationNoThrow(a,"minVal"),n.maxLoc=i.getUniformLocationNoThrow(a,"maxVal")),i.gl.uniform1f(n.minLoc,e),i.gl.uniform1f(n.maxLoc,t)}},e}(),bo=function(){function e(e){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=e,this.userCode="\n      uniform float minVal;\n      uniform float maxVal;\n\n      void main() {\n        vec4 value = getAAtOutCoords();\n\n        if (any(isnan(value))) {\n          setOutput(value);\n          return;\n        }\n\n        setOutput(clamp(value, vec4(minVal), vec4(maxVal)));\n      }\n    "}return e.prototype.getCustomSetupFunc=function(e,t){var n=this;return function(i,a){null==n.minLoc&&(n.minLoc=i.getUniformLocationNoThrow(a,"minVal"),n.maxLoc=i.getUniformLocationNoThrow(a,"maxVal")),i.gl.uniform1f(n.minLoc,e),i.gl.uniform1f(n.maxLoc,t)}},e}(),uo=function(e){this.variableNames=["real","imag"],this.outputShape=e,this.userCode="\n      void main() {\n        float re = abs(getRealAtOutCoords());\n        float im = abs(getImagAtOutCoords());\n        float mx = max(re, im);\n\n        // sadly the length function in glsl is not underflow-safe\n        // (at least not on Intel GPUs). So the safe solution is\n        // to ensure underflow-safety in all cases.\n        setOutput(\n          mx == 0.0 ? 0.0 : mx * length(vec2(1, min(re, im)/mx))\n        );\n      }\n    "},po=function(e){this.outputShape=[],this.outputShape=on(e,1),this.variableNames=e.map((function(e,t){return"T"+t}));var t=new Array(e.length-1);t[0]=e[0][1];for(var n=1;n<t.length;n++)t[n]=t[n-1]+e[n][1];var i=["if (yC < "+t[0]+") setOutput(getT0(yR, yC));"];for(n=1;n<t.length;n++)i.push("else if (yC < "+t[n]+") setOutput(getT"+n+"(yR, yC-"+t[n-1]+"));");i.push("else setOutput(getT"+t.length+"(yR, yC-"+t[t.length-1]+"));"),this.userCode="\n      void main() {\n        ivec2 coords = getOutputCoords();\n        int yR = coords.x;\n        int yC = coords.y;\n\n        "+i.join("\n        ")+"\n      }\n    "},ho=function(e,t){this.packedInputs=!0,this.packedOutput=!0,this.outputShape=[],this.outputShape=on(e,t);var n=this.outputShape,i=n.length,a=ja(i),o=Ia("coords",i),r=["x","y","z","w","u","v"].slice(0,i);this.variableNames=e.map((function(e,t){return"T"+t}));var s=new Array(e.length-1);s[0]=e[0][t];for(var c=1;c<s.length;c++)s[c]=s[c-1]+e[c][t];var l=r[t],d=r.slice(-2),b=r.join(),u="if ("+l+" < "+s[0]+") {\n        return getChannel(\n            getT0("+b+"), vec2("+d.join()+"));\n        }";for(c=1;c<s.length;c++){var p=s[c-1];u+="\n        if ("+l+" < "+s[c]+"  && "+l+" >= "+s[c-1]+") {\n          return getChannel(\n            getT"+c+"("+mo(r,l,p)+"),\n            vec2("+mo(d,l,p)+"));\n        }"}var h=s[s.length-1];u+="\n        return getChannel(\n          getT"+s.length+"("+mo(r,l,h)+"),\n          vec2("+mo(d,l,h)+"));",this.userCode="\n      float getValue("+r.map((function(e){return"int "+e}))+") {\n        "+u+"\n      }\n\n      void main() {\n        "+a+" coords = getOutputCoords();\n        vec4 result = vec4(getValue("+o+"), 0., 0., 0.);\n\n        "+o[i-1]+" = "+o[i-1]+" + 1;\n        if ("+o[i-1]+" < "+n[i-1]+") {\n          result.g = getValue("+o+");\n        }\n\n        "+o[i-2]+" = "+o[i-2]+" + 1;\n        if ("+o[i-2]+" < "+n[i-2]+") {\n          result.a = getValue("+o+");\n        }\n\n        "+o[i-1]+" = "+o[i-1]+" - 1;\n        if ("+o[i-2]+" < "+n[i-2]+" &&\n            "+o[i-1]+" < "+n[i-1]+") {\n          result.b = getValue("+o+");\n        }\n        setOutput(result);\n      }\n    "};function mo(e,t,n){var i=e.indexOf(t);return e.map((function(e,t){return t===i?e+" - "+n:e})).join()}var go=function(e){this.variableNames=["x","dy"],this.outputShape=e.filterShape,this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int wR = coords.x;\n        int wC = coords.y;\n        int d1 = coords.z;\n        int d2 = coords.w;\n\n        // Convolve x(?, ?, d1) with dy(:, :, d2) to get dw(wR, wC, d1, d2).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n\n        for (int b = 0; b < "+e.batchSize+"; b++) {\n          for (int yR = 0; yR < "+e.outHeight+"; yR++) {\n            int xR = wR + yR * "+e.strideHeight+" - "+e.padInfo.top+";\n\n            if (xR < 0 || xR >= "+e.inHeight+") {\n              continue;\n            }\n\n            for (int yC = 0; yC < "+e.outWidth+"; yC++) {\n              int xC = wC + yC * "+e.strideWidth+" - "+e.padInfo.left+";\n\n              if (xC < 0 || xC >= "+e.inWidth+") {\n                continue;\n              }\n\n              if ("+("channelsLast"===e.dataFormat)+") {\n                float dyValue = getDy(b, yR, yC, d2);\n                float xValue = getX(b, xR, xC, d1);\n                dotProd += (xValue * dyValue);\n              } else {\n                float dyValue = getDy(b, d2, yR, yC);\n                float xValue = getX(b, d1, xR, xC);\n                dotProd += (xValue * dyValue);\n              }\n\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},fo=function(e){this.variableNames=["dy","W"],this.outputShape=e.inShape;var t=e.filterHeight,n=e.filterWidth,i="channelsLast"===e.dataFormat;this.userCode="\n      const ivec2 pads = ivec2("+(t-1-e.padInfo.top)+", "+(n-1-e.padInfo.left)+");\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int batch = coords[0];\n        int d1 = coords["+(i?3:1)+"];\n\n        ivec2 dyCorner = ivec2(coords["+(i?1:2)+"], coords["+(i?2:3)+"]) - pads;\n        int dyRCorner = dyCorner.x;\n        int dyCCorner = dyCorner.y;\n\n        // Convolve dy(?, ?, d2) with w(:, :, d1, d2) to compute dx(xR, xC, d1).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n        for (int wR = 0; wR < "+t+"; wR++) {\n          float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n          if (dyR < 0.0 || dyR >= "+e.outHeight+".0 || fract(dyR) > 0.0) {\n            continue;\n          }\n          int idyR = int(dyR);\n\n          int wRPerm = "+t+" - 1 - wR;\n\n          for (int wC = 0; wC < "+n+"; wC++) {\n            float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n            if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                fract(dyC) > 0.0) {\n              continue;\n            }\n            int idyC = int(dyC);\n\n            int wCPerm = "+n+" - 1 - wC;\n\n            for (int d2 = 0; d2 < "+e.outChannels+"; d2++) {\n\n              if ("+i+") {\n                float xValue = getDy(batch, idyR, idyC, d2);\n                float wValue = getW(wRPerm, wCPerm, d1, d2);\n                dotProd += xValue * wValue;\n              } else {\n                float xValue = getDy(batch, d2, idyR, idyC);\n                float wValue = getW(wRPerm, wCPerm, d1, d2);\n                dotProd += xValue * wValue;\n              }\n\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},_o=function(e){this.variableNames=["x","dy"],this.outputShape=e.filterShape,this.userCode="\n      void main() {\n        ivec5 coords = getOutputCoords();\n        int wF = coords.x;\n        int wR = coords.y;\n        int wC = coords.z;\n        int d1 = coords.w;\n        int d2 = coords.u;\n\n        float dotProd = 0.0;\n\n        for (int b = 0; b < "+e.batchSize+"; b++) {\n          for (int yF = 0; yF < "+e.outDepth+"; yF++) {\n            int xF = wF + yF * "+e.strideDepth+" - "+e.padInfo.front+";\n\n            if (xF < 0 || xF >= "+e.inDepth+") {\n              continue;\n            }\n\n            for (int yR = 0; yR < "+e.outHeight+"; yR++) {\n              int xR = wR + yR * "+e.strideHeight+" - "+e.padInfo.top+";\n\n              if (xR < 0 || xR >= "+e.inHeight+") {\n                continue;\n              }\n\n              for (int yC = 0; yC < "+e.outWidth+"; yC++) {\n                int xC = wC + yC * "+e.strideWidth+" - "+e.padInfo.left+";\n\n                if (xC < 0 || xC >= "+e.inWidth+") {\n                  continue;\n                }\n\n                float dyValue = getDy(b, yF, yR, yC, d2);\n                float xValue = getX(b, xF, xR, xC, d1);\n                dotProd += (xValue * dyValue);\n              }\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},vo=function(e){this.variableNames=["dy","W"],this.outputShape=e.inShape;var t=e.filterDepth,n=e.filterHeight,i=e.filterWidth;this.userCode="\n      const ivec3 pads = ivec3("+(t-1-e.padInfo.front)+", "+(n-1-e.padInfo.top)+", "+(i-1-e.padInfo.left)+");\n\n      void main() {\n        ivec5 coords = getOutputCoords();\n        int batch = coords.x;\n        int d1 = coords.u;\n\n\n        ivec3 dyCorner = ivec3(coords.y, coords.z, coords.w) - pads;\n        int dyFCorner = dyCorner.x;\n        int dyRCorner = dyCorner.y;\n        int dyCCorner = dyCorner.z;\n\n        float dotProd = 0.0;\n        for (int wF = 0; wF < "+t+"; wF++) {\n          float dyF = float(dyFCorner + wF) / "+e.strideDepth+".0;\n\n          if (dyF < 0.0 || dyF >= "+e.outDepth+".0 || fract(dyF) > 0.0) {\n            continue;\n          }\n          int idyF = int(dyF);\n\n          int wFPerm = "+t+" - 1 - wF;\n\n          for (int wR = 0; wR < "+n+"; wR++) {\n            float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n            if (dyR < 0.0 || dyR >= "+e.outHeight+".0 ||\n              fract(dyR) > 0.0) {\n              continue;\n            }\n            int idyR = int(dyR);\n\n            int wRPerm = "+n+" - 1 - wR;\n\n            for (int wC = 0; wC < "+i+"; wC++) {\n              float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n              if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                  fract(dyC) > 0.0) {\n                continue;\n              }\n              int idyC = int(dyC);\n\n              int wCPerm = "+i+" - 1 - wC;\n\n              for (int d2 = 0; d2 < "+e.outChannels+"; d2++) {\n                float xValue = getDy(batch, idyF, idyR, idyC, d2);\n                float wValue = getW(wFPerm, wRPerm, wCPerm, d1, d2);\n                dotProd += xValue * wValue;\n              }\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},Co=function(e){this.variableNames=["x","dy"],this.outputShape=e.filterShape,this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int wR = coords.x;\n        int wC = coords.y;\n        int d1 = coords.z;\n        int dm = coords.w;\n        int d2 = d1 * "+e.outChannels/e.inChannels+" + dm;\n\n        float dotProd = 0.0;\n\n        // TO DO: Vec4 over the batch size\n        for (int b = 0; b < "+e.batchSize+"; b++) {\n          for (int yR = 0; yR < "+e.outHeight+"; yR++) {\n            int xR = wR + yR * "+e.strideHeight+" - "+e.padInfo.top+";\n\n            if (xR < 0 || xR >= "+e.inHeight+") {\n              continue;\n            }\n\n            for (int yC = 0; yC < "+e.outWidth+"; yC++) {\n              int xC = wC + yC * "+e.strideWidth+" - "+e.padInfo.left+";\n\n              if (xC < 0 || xC >= "+e.inWidth+") {\n                continue;\n              }\n\n              float dyValue = getDy(b, yR, yC, d2);\n              float xValue = getX(b, xR, xC, d1);\n              dotProd += (xValue * dyValue);\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},So=function(e){this.variableNames=["dy","W"],this.outputShape=e.inShape;var t=e.filterHeight,n=e.filterWidth,i=e.outChannels/e.inChannels;this.userCode="\n      const ivec2 pads = ivec2("+(t-1-e.padInfo.top)+", "+(n-1-e.padInfo.left)+");\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int batch = coords[0];\n        int d1 = coords[3];\n        ivec2 dyCorner = coords.yz - pads;\n        int dyRCorner = dyCorner.x;\n        int dyCCorner = dyCorner.y;\n\n        float dotProd = 0.0;\n\n        for (int wR = 0; wR < "+t+"; wR++) {\n          float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n          if (dyR < 0.0 || dyR >= "+e.outHeight+".0 || fract(dyR) > 0.0) {\n            continue;\n          }\n          int idyR = int(dyR);\n\n          int wRPerm = "+t+" - 1 - wR;\n\n          for (int wC = 0; wC < "+n+"; wC++) {\n            float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n            if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                fract(dyC) > 0.0) {\n              continue;\n            }\n            int idyC = int(dyC);\n\n            int wCPerm = "+n+" - 1 - wC;\n\n            // TO DO: Vec4 over the channelMul\n            for (int dm = 0; dm < "+i+"; dm++) {\n              int d2 = d1 * "+i+" + dm;\n              float xValue = getDy(batch, idyR, idyC, d2);\n              float wValue = getW(wRPerm, wCPerm, d1, dm);\n              dotProd += xValue * wValue;\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},yo=function(e,t,n,i){void 0===t&&(t=!1),void 0===n&&(n=null),void 0===i&&(i=!1),this.variableNames=["x","W"],this.outputShape=e.outShape;var a=e.padInfo.top,o=e.padInfo.left,r=e.strideHeight,s=e.strideWidth,c=e.dilationHeight,l=e.dilationWidth,d=e.filterHeight,b=e.filterWidth,u=4*Math.floor(e.inChannels/4),p=e.inChannels%4,h="channelsLast"===e.dataFormat,m=h?1:2,g=h?2:3,f=h?3:1,_="",v="";n&&(_=i?"float activation(float a) {\n          float b = getPreluActivationWeightsAtOutCoords();\n          "+n+"\n        }":"\n          float activation(float x) {\n            "+n+"\n          }\n        ",v="result = activation(result);");var C=t?"result += getBiasAtOutCoords();":"";t&&this.variableNames.push("bias"),i&&this.variableNames.push("preluActivationWeights"),this.userCode="\n      "+_+"\n\n      const ivec2 strides = ivec2("+r+", "+s+");\n      const ivec2 pads = ivec2("+a+", "+o+");\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int batch = coords[0];\n        int d2 = coords["+f+"];\n\n        ivec2 xRCCorner =\n            ivec2(coords["+m+"], coords["+g+"]) * strides - pads;\n        int xRCorner = xRCCorner.x;\n        int xCCorner = xRCCorner.y;\n\n        // Convolve x(?, ?, d1) with w(:, :, d1, d2) to get y(yR, yC, d2).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n        for (int wR = 0; wR < "+d+"; wR++) {\n          int xR = xRCorner + wR * "+c+";\n\n          if (xR < 0 || xR >= "+e.inHeight+") {\n            continue;\n          }\n\n          for (int wC = 0; wC < "+b+"; wC++) {\n            int xC = xCCorner + wC * "+l+";\n\n            if (xC < 0 || xC >= "+e.inWidth+") {\n              continue;\n            }\n\n            for (int d1 = 0; d1 < "+u+"; d1 += 4) {\n              vec4 wValues = vec4(\n                getW(wR, wC, d1, d2),\n                getW(wR, wC, d1 + 1, d2),\n                getW(wR, wC, d1 + 2, d2),\n                getW(wR, wC, d1 + 3, d2)\n              );\n\n              if ("+h+") {\n                vec4 xValues = vec4(\n                  getX(batch, xR, xC, d1),\n                  getX(batch, xR, xC, d1 + 1),\n                  getX(batch, xR, xC, d1 + 2),\n                  getX(batch, xR, xC, d1 + 3)\n                );\n                dotProd += dot(xValues, wValues);\n              } else {\n                vec4 xValues = vec4(\n                  getX(batch, d1, xR, xC),\n                  getX(batch, d1 + 1, xR, xC),\n                  getX(batch, d1 + 2, xR, xC),\n                  getX(batch, d1 + 3, xR, xC)\n                );\n                dotProd += dot(xValues, wValues);\n              }\n            }\n\n            if ("+(1===p)+") {\n\n              if ("+h+") {\n                dotProd +=\n                    getX(batch, xR, xC, "+u+") *\n                    getW(wR, wC, "+u+", d2);\n              } else {\n                dotProd +=\n                    getX(batch, "+u+", xR, xC) *\n                    getW(wR, wC, "+u+", d2);\n              }\n\n            } else if ("+(2===p)+") {\n              vec2 wValues = vec2(\n                getW(wR, wC, "+u+", d2),\n                getW(wR, wC, "+u+" + 1, d2)\n              );\n\n              if ("+h+") {\n                vec2 xValues = vec2(\n                  getX(batch, xR, xC, "+u+"),\n                  getX(batch, xR, xC, "+u+" + 1)\n                );\n                dotProd += dot(xValues, wValues);\n              } else {\n                vec2 xValues = vec2(\n                  getX(batch, "+u+", xR, xC),\n                  getX(batch, "+u+" + 1, xR, xC)\n                );\n                dotProd += dot(xValues, wValues);\n              }\n\n            } else if ("+(3===p)+") {\n              vec3 wValues = vec3(\n                getW(wR, wC, "+u+", d2),\n                getW(wR, wC, "+u+" + 1, d2),\n                getW(wR, wC, "+u+" + 2, d2)\n              );\n\n              if ("+h+") {\n                vec3 xValues = vec3(\n                  getX(batch, xR, xC, "+u+"),\n                  getX(batch, xR, xC, "+u+" + 1),\n                  getX(batch, xR, xC, "+u+" + 2)\n                );\n                dotProd += dot(xValues, wValues);\n              } else {\n                vec3 xValues = vec3(\n                  getX(batch, "+u+", xR, xC),\n                  getX(batch, "+u+" + 1, xR, xC),\n                  getX(batch, "+u+" + 2, xR, xC)\n                );\n                dotProd += dot(xValues, wValues);\n              }\n\n            }\n          }\n        }\n\n        float result = dotProd;\n        "+C+"\n        "+v+"\n        setOutput(result);\n      }\n    "},wo=function(e){this.variableNames=["x","W"],this.outputShape=e.outShape;var t=e.padInfo.front,n=e.padInfo.top,i=e.padInfo.left,a=e.strideDepth,o=e.strideHeight,r=e.strideWidth,s=e.dilationDepth,c=e.dilationHeight,l=e.dilationWidth,d=e.filterDepth,b=e.filterHeight,u=e.filterWidth,p=4*Math.floor(e.inChannels/4),h=e.inChannels%4;this.userCode="\n      const ivec3 strides = ivec3("+a+", "+o+", "+r+");\n      const ivec3 pads = ivec3("+t+", "+n+", "+i+");\n\n      void main() {\n        ivec5 coords = getOutputCoords();\n        int batch = coords.x;\n        int d2 = coords.u;\n\n        ivec3 xFRCCorner = ivec3(coords.y, coords.z, coords.w) * strides - pads;\n        int xFCorner = xFRCCorner.x;\n        int xRCorner = xFRCCorner.y;\n        int xCCorner = xFRCCorner.z;\n\n        // Convolve x(?, ?, ?, d1) with w(:, :, :, d1, d2) to get\n        // y(yF, yR, yC, d2). ? = to be determined. : = across all\n        // values in that axis.\n        float dotProd = 0.0;\n        for (int wF = 0; wF < "+d+"; wF++) {\n          int xF = xFCorner + wF * "+s+";\n\n          if (xF < 0 || xF >= "+e.inDepth+") {\n            continue;\n          }\n\n          for (int wR = 0; wR < "+b+"; wR++) {\n            int xR = xRCorner + wR * "+c+";\n\n            if (xR < 0 || xR >= "+e.inHeight+") {\n              continue;\n            }\n\n            for (int wC = 0; wC < "+u+"; wC++) {\n              int xC = xCCorner + wC * "+l+";\n\n              if (xC < 0 || xC >= "+e.inWidth+") {\n                continue;\n              }\n\n              for (int d1 = 0; d1 < "+p+"; d1 += 4) {\n                vec4 xValues = vec4(\n                  getX(batch, xF, xR, xC, d1),\n                  getX(batch, xF, xR, xC, d1 + 1),\n                  getX(batch, xF, xR, xC, d1 + 2),\n                  getX(batch, xF, xR, xC, d1 + 3)\n                );\n                vec4 wValues = vec4(\n                  getW(wF, wR, wC, d1, d2),\n                  getW(wF, wR, wC, d1 + 1, d2),\n                  getW(wF, wR, wC, d1 + 2, d2),\n                  getW(wF, wR, wC, d1 + 3, d2)\n                );\n\n                dotProd += dot(xValues, wValues);\n              }\n\n              if ("+(1===h)+") {\n                dotProd +=\n                  getX(batch, xF, xR, xC, "+p+") *\n                  getW(wF, wR, wC, "+p+", d2);\n              } else if ("+(2===h)+") {\n                vec2 xValues = vec2(\n                  getX(batch, xF, xR, xC, "+p+"),\n                  getX(batch, xF, xR, xC, "+p+" + 1)\n                );\n                vec2 wValues = vec2(\n                  getW(wF, wR, wC, "+p+", d2),\n                  getW(wF, wR, wC, "+p+" + 1, d2)\n                );\n                dotProd += dot(xValues, wValues);\n              } else if ("+(3===h)+") {\n                vec3 xValues = vec3(\n                  getX(batch, xF, xR, xC, "+p+"),\n                  getX(batch, xF, xR, xC, "+p+" + 1),\n                  getX(batch, xF, xR, xC, "+p+" + 2)\n                );\n                vec3 wValues = vec3(\n                  getW(wF, wR, wC, "+p+", d2),\n                  getW(wF, wR, wC, "+p+" + 1, d2),\n                  getW(wF, wR, wC, "+p+" + 2, d2)\n                );\n                dotProd += dot(xValues, wValues);\n              }\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},xo=function(e,t,n,i){void 0===t&&(t=!1),void 0===n&&(n=null),void 0===i&&(i=!1),this.variableNames=["x","W"],this.outputShape=e.outShape;var a=e.inHeight,o=e.inWidth,r=e.padInfo.top,s=e.padInfo.left,c=e.strideHeight,l=e.strideWidth,d=e.dilationHeight,b=e.dilationWidth,u=e.filterHeight,p=e.filterWidth,h=e.outChannels/e.inChannels,m="",g="";n&&(m=i?"float activation(float a) {\n          float b = getPreluActivationWeightsAtOutCoords();\n          "+n+"\n        }":"\n          float activation(float x) {\n            "+n+"\n          }\n        ",g="result = activation(result);");var f=t?"result += getBiasAtOutCoords();":"";t&&this.variableNames.push("bias"),i&&this.variableNames.push("preluActivationWeights"),this.userCode="\n      "+m+"\n\n      const ivec2 strides = ivec2("+c+", "+l+");\n      const ivec2 pads = ivec2("+r+", "+s+");\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int batch = coords.x;\n        ivec2 xRCCorner = coords.yz * strides - pads;\n        int d2 = coords.w;\n        int d1 = d2 / "+h+";\n        int q = d2 - d1 * "+h+";\n\n        int xRCorner = xRCCorner.x;\n        int xCCorner = xRCCorner.y;\n\n        // Convolve x(?, ?, d1) with w(:, :, d1, q) to get y(yR, yC, d2).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n        // TO DO(dsmilkov): Flatten the two for loops and vec4 the operations.\n        for (int wR = 0; wR < "+u+"; wR++) {\n          int xR = xRCorner + wR * "+d+";\n\n          if (xR < 0 || xR >= "+a+") {\n            continue;\n          }\n\n          for (int wC = 0; wC < "+p+"; wC++) {\n            int xC = xCCorner + wC * "+b+";\n\n            if (xC < 0 || xC >= "+o+") {\n              continue;\n            }\n\n            float xVal = getX(batch, xR, xC, d1);\n            float wVal = getW(wR, wC, d1, q);\n            dotProd += xVal * wVal;\n          }\n        }\n\n        float result = dotProd;\n        "+f+"\n        "+g+"\n        setOutput(result);\n      }\n    "},Wo=function(e,t,n,i){void 0===t&&(t=!1),void 0===n&&(n=null),void 0===i&&(i=!1),this.variableNames=["x","W"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=e.outShape;for(var a=e.inHeight,o=e.inWidth,r=e.padInfo.top,s=e.padInfo.left,c=e.strideHeight,l=e.strideWidth,d=e.dilationHeight,b=e.dilationWidth,u=e.filterHeight,p=e.filterWidth,h=p,m="int xR; int xC; int xCOffset;",g=0;g<u;g++)for(var f=0;f<p;f++)m+="\n          vec4 xTexelR"+g+"C"+2*f+" = vec4(0.);\n          vec4 wR"+g+"C"+f+" = vec4(0.);\n          vec4 xR"+g+"C"+f+" = vec4(0.);";for(g=0;g<u;g++)for(var _=0;_<h;_++){if(m+="\n          xR = xRCorner + "+g*d+";\n          xC = xCCorner + "+(f=2*_)*b+";\n        ",1===l){if(f<p&&(m+=s%2==1?"\n                xCOffset = xC + 1;\n                if(xR >= 0 && xR < "+a+" && xCOffset >= 0 && xCOffset < "+o+") {\n                  xTexelR"+g+"C"+f+" = getX(batch, xR, xCOffset, d1);\n\n                  // Need to manually clear unused channels in case\n                  // we're reading from recycled texture.\n                  if(xCOffset + 1 >= "+o+") {\n                    xTexelR"+g+"C"+f+".zw = vec2(0.);\n                  }\n                } else {\n                  xTexelR"+g+"C"+f+" = vec4(0.);\n                }\n\n                xCOffset = xC + 1 - 2;\n                if(xR >= 0 && xR < "+a+" && xCOffset >= 0 && xCOffset < "+o+") {\n                  vec4 previous = getX(batch, xR, xCOffset, d1);\n\n                  // Need to manually clear unused channels in case\n                  // we're reading from recycled texture.\n                  if(xCOffset + 1 >= "+o+") {\n                    previous.zw = vec2(0.);\n                  }\n\n                  xR"+g+"C"+f+" = vec4(previous.zw, xTexelR"+g+"C"+f+".xy);\n                } else {\n                  xR"+g+"C"+f+" = vec4(0, 0, xTexelR"+g+"C"+f+".xy);\n                }\n              ":"\n                if(xR >= 0 && xR < "+a+" && xC >= 0 && xC < "+o+") {\n                  xTexelR"+g+"C"+f+" = getX(batch, xR, xC, d1);\n                } else {\n                  xTexelR"+g+"C"+f+" = vec4(0.);\n                }\n\n                xR"+g+"C"+f+" = xTexelR"+g+"C"+f+";\n              ",f+1<p)){var v=s%2==0?S(b):b;b%2==0&&s%2==1||b%2!=0&&s%2!=1?(m+="\n                  xCOffset = xC + "+s%2+" + "+v+";\n\n                  if(xR >= 0 && xR < "+a+" &&\n                    xCOffset >= 0 && xCOffset < "+o+") {\n                    xTexelR"+g+"C"+(f+2)+" = getX(batch, xR, xCOffset, d1);\n                  }\n                ",b>1&&(m+="\n                    xCOffset -= 2;\n                    if(xR >= 0 && xR < "+a+" &&\n                      xCOffset >= 0 && xCOffset < "+o+") {\n                      xTexelR"+g+"C"+f+" = getX(batch, xR, xCOffset, d1);\n                    } else {\n                      xTexelR"+g+"C"+f+" = vec4(0.);\n                    }\n                  "),m+="\n                  xR"+g+"C"+(f+1)+" = vec4(\n                    xTexelR"+g+"C"+f+".zw, xTexelR"+g+"C"+(f+2)+".xy);\n                "):m+="\n                  xCOffset = xC + "+v+";\n\n                  if(xR >= 0 && xR < "+a+" &&\n                    xCOffset >= 0 && xCOffset < "+o+") {\n                    xTexelR"+g+"C"+(f+2)+" = getX(batch, xR, xCOffset, d1);\n                  }\n\n                  xR"+g+"C"+(f+1)+" = xTexelR"+g+"C"+(f+2)+";\n                "}}else f<p&&(m+="\n              if(xR >= 0 && xR < "+a+") {\n            ",s%2==1?(m+="\n                xCOffset = xC + 1 - "+l+";\n                if(xCOffset >= 0 && xCOffset < "+o+") {\n                  xTexelR"+g+"C"+f+" = getX(batch, xR, xCOffset, d1);\n                } else {\n                  xTexelR"+g+"C"+f+" = vec4(0.);\n                }\n\n                if(xC + 1 >= 0 && xC + 1 < "+o+") {\n                  xTexelR"+g+"C"+(f+2)+" = getX(batch, xR, xC + 1, d1);\n                } else {\n                  xTexelR"+g+"C"+(f+2)+" = vec4(0.);\n                }\n\n                xR"+g+"C"+f+" = vec4(\n                  xTexelR"+g+"C"+f+".zw, xTexelR"+g+"C"+(f+2)+".zw);\n              ",f+1<p&&(m+="\n                  vec4 final = vec4(0.);\n                  xCOffset = xC + 1 + "+l+";\n                  if(xCOffset >= 0 && xCOffset < "+o+") {\n                    final = getX(batch, xR, xCOffset, d1);\n                  }\n                  xR"+g+"C"+(f+1)+" = vec4(xTexelR"+g+"C"+(f+2)+".xy, final.xy);\n                ")):(m+="\n                if(xC >= 0 && xC < "+o+") {\n                  xTexelR"+g+"C"+f+" = getX(batch, xR, xC, d1);\n                } else {\n                  xTexelR"+g+"C"+f+" = vec4(0.);\n                }\n\n                xCOffset = xC + "+l+";\n                if(xCOffset >= 0 && xCOffset < "+o+") {\n                  xTexelR"+g+"C"+(f+2)+" = getX(batch, xR, xCOffset, d1);\n                } else {\n                  xTexelR"+g+"C"+(f+2)+" = vec4(0.);\n                }\n\n                xR"+g+"C"+f+" = vec4(\n                  xTexelR"+g+"C"+f+".xy, xTexelR"+g+"C"+(f+2)+".xy);\n              ",f+1<p&&(m+="\n                  xR"+g+"C"+(f+1)+" = vec4(\n                    xTexelR"+g+"C"+f+".zw, xTexelR"+g+"C"+(f+2)+".zw);\n                ")),m+="}");f<p&&(m+="\n            vec4 wTexelR"+g+"C"+f+" = getW("+g+", "+f+", d1, q);\n            wR"+g+"C"+f+" = vec4(wTexelR"+g+"C"+f+".xz, wTexelR"+g+"C"+f+".xz);\n          ",f+1<p&&(m+="\n              vec4 wTexelR"+g+"C"+(f+1)+" = getW("+g+", "+(f+1)+", d1, q);\n              wR"+g+"C"+(f+1)+" =\n                vec4(wTexelR"+g+"C"+(f+1)+".xz, wTexelR"+g+"C"+(f+1)+".xz);"))}for(g=0;g<u;g++)for(f=0;f<p;f++)m+="dotProd += xR"+g+"C"+f+" * wR"+g+"C"+f+";";var C="",y="";n&&(C=i?"vec4 activation(vec4 a) {\n          vec4 b = getPreluActivationWeightsAtOutCoords();\n          "+n+"\n        }":"vec4 activation(vec4 x) {\n          "+n+"\n        }",y="result = activation(result);");var w=t?"result += getBiasAtOutCoords();":"";t&&this.variableNames.push("bias"),i&&this.variableNames.push("preluActivationWeights"),this.userCode="\n      "+C+"\n\n      const ivec2 strides = ivec2("+c+", "+l+");\n      const ivec2 pads = ivec2("+r+", "+s+");\n\n      void main() {\n\n        ivec4 coords = getOutputCoords();\n        int batch = coords.x;\n        ivec2 xRCCorner = coords.yz * strides - pads;\n        int d2 = coords.w;\n        int d1 = d2;\n        int q = 0;\n        int xRCorner = xRCCorner.x;\n        int xCCorner = xRCCorner.y;\n\n        vec4 dotProd = vec4(0.);\n\n        "+m+"\n\n        vec4 result = dotProd;\n        "+w+"\n        "+y+"\n        setOutput(result);\n      }\n    "},ko=function(e,t,n,i,a){this.variableNames=["Image","Boxes","BoxInd"],this.outputShape=[];var o=e[0],r=e[1],s=e[2],c=n[0],l=n[1];this.outputShape=[t[0],c,l,e[3]];var d=[r-1+".0",s-1+".0"],b=d[0],u=d[1],p=c>1?[""+(r-1)/(c-1),"(y2-y1) * height_ratio","y1*"+b+" + float(y)*(height_scale)"]:["0.0","0.0","0.5 * (y1+y2) * "+b],h=l>1?[""+(s-1)/(l-1),"(x2-x1) * width_ratio","x1*"+u+" + float(x)*(width_scale)"]:["0.0","0.0","0.5 * (x1+x2) * "+u];this.userCode="\n      const float height_ratio = float("+p[0]+");\n      const float width_ratio = float("+h[0]+");\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int y = coords[1];\n        int x = coords[2];\n        int d = coords[3];\n\n        // get box vals\n        float y1 = getBoxes(b,0);\n        float x1 = getBoxes(b,1);\n        float y2 = getBoxes(b,2);\n        float x2 = getBoxes(b,3);\n\n        // get image in batch index\n        int bInd = round(getBoxInd(b));\n        if(bInd < 0 || bInd >= "+o+") {\n          return;\n        }\n\n        float height_scale = "+p[1]+";\n        float width_scale = "+h[1]+";\n\n        float in_y = "+p[2]+";\n        if( in_y < 0.0 || in_y > "+b+" ) {\n          setOutput(float("+a+"));\n          return;\n        }\n        float in_x = "+h[2]+";\n        if( in_x < 0.0 || in_x > "+u+" ) {\n          setOutput(float("+a+"));\n          return;\n        }\n\n        vec2 sourceFracIndexCR = vec2(in_x,in_y);\n        if("+("bilinear"===i?1:0)+" == 1) {\n          // Compute the four integer indices.\n          ivec2 sourceFloorCR = ivec2(sourceFracIndexCR);\n          ivec2 sourceCeilCR = ivec2(ceil(sourceFracIndexCR));\n\n          float topLeft = getImage(b, sourceFloorCR.y, sourceFloorCR.x, d);\n          float bottomLeft = getImage(b, sourceCeilCR.y, sourceFloorCR.x, d);\n          float topRight = getImage(b, sourceFloorCR.y, sourceCeilCR.x, d);\n          float bottomRight = getImage(b, sourceCeilCR.y, sourceCeilCR.x, d);\n\n          vec2 fracCR = sourceFracIndexCR - vec2(sourceFloorCR);\n\n          float top = topLeft + (topRight - topLeft) * fracCR.x;\n          float bottom = bottomLeft + (bottomRight - bottomLeft) * fracCR.x;\n          float newValue = top + (bottom - top) * fracCR.y;\n          setOutput(newValue);\n        } else {\n          // Compute the coordinators of nearest neighbor point.\n          ivec2 sourceNearestCR = ivec2(floor(\n            sourceFracIndexCR + vec2(0.5,0.5)));\n          float newValue = getImage(b, sourceNearestCR.y, sourceNearestCR.x, d);\n          setOutput(newValue);\n        }\n      }\n    "},Xo=function(e,t,n){this.variableNames=["x"],this.outputShape=e;var i=e.length,a=e[e.length-1],o=n?"<":">";this.userCode="\n      int getIndex(int i) {\n        "+(n?"return "+a+" -i - 1;":"return i;")+"\n      }\n\n      void main() {\n        "+ja(i)+" coords = getOutputCoords();\n        int end = "+Mo(i,"coords")+";\n        float val = 0.0;\n        for (int i = "+a+" - 1; i >= 0; i -= 1) {\n          int idx = getIndex(i);\n          if (idx "+o+" end) {\n            continue;\n          }\n          if (idx == end && "+t+") {\n            continue;\n          }\n          "+Mo(i,"coords")+" = idx;\n          val += getX("+function(e,t){if(1===e)return""+t;if(2===e)return t+".x, "+t+".y";if(3===e)return t+".x, "+t+".y, "+t+".z";if(4===e)return t+".x, "+t+".y, "+t+".z, "+t+".w";throw Error("Cumulative sum for rank "+e+" is not yet supported")}(i,"coords")+");\n        }\n        setOutput(val);\n      }\n    "};function Mo(e,t){if(1===e)return""+t;if(2===e)return t+".y";if(3===e)return t+".z";if(4===e)return t+".w";throw Error("Cumulative sum for rank "+e+" is not yet supported")}var Po=function(e){this.variableNames=["A"],this.packedInputs=!1,this.packedOutput=!0,this.outPackingScheme=Fe.DENSE;var t=Ve(e),n=Aa();this.outputShape=e,this.userCode="\n      ivec3 outCoordsFromFlatIndex(int index) {\n        "+Ra(["r","c","d"],e)+"\n        return ivec3(r, c, d);\n      }\n\n      void main() {\n        ivec2 resTexRC = ivec2(resultUV.yx *\n          vec2("+t[0]+", "+t[1]+"));\n        int index = 4 * (resTexRC.x * "+t[1]+" + resTexRC.y);\n\n        vec4 result = vec4(0.);\n\n        for (int i=0; i<4; i++) {\n          int flatIndex = index + i;\n          ivec3 rc = outCoordsFromFlatIndex(flatIndex);\n          result[i] = getA(rc.x, rc.y, rc.z);\n        }\n\n        "+n.output+" = result;\n      }\n    "},Oo=function(e){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,this.outPackingScheme=Fe.DENSE;var t=Ve(e),n=Aa();this.outputShape=e,this.userCode="\n      ivec3 outCoordsFromFlatIndex(int index) {\n        "+Ra(["r","c","d"],e)+"\n        return ivec3(r, c, d);\n      }\n\n      void main() {\n        ivec2 resTexRC = ivec2(resultUV.yx *\n          vec2("+t[0]+", "+t[1]+"));\n        int index = 4 * (resTexRC.x * "+t[1]+" + resTexRC.y);\n\n        vec4 result = vec4(0.);\n\n        for (int i=0; i<4; i++) {\n          int flatIndex = index + i;\n          ivec3 rc = outCoordsFromFlatIndex(flatIndex);\n          result[i] = getChannel(getA(rc.x, rc.y, rc.z), vec2(rc.y, rc.z));\n        }\n\n        "+n.output+" = result;\n      }\n    "},Do=function(){function e(e,t,n){this.variableNames=["x"],this.outputShape=[],this.outputShape=e,this.blockSize=t,this.dataFormat=n,this.userCode="\n    void main() {\n      ivec4 coords = getOutputCoords();\n      int b = coords[0];\n      int h = "+this.getHeightCoordString()+";\n      int w = "+this.getWidthCoordString()+";\n      int d = "+this.getDepthCoordString()+";\n\n      int in_h = h / "+t+";\n      int offset_h = imod(h, "+t+");\n      int in_w = w / "+t+";\n      int offset_w = imod(w, "+t+");\n      int offset_d = (offset_h * "+t+" + offset_w) *\n        "+this.getOutputDepthSize()+";\n      int in_d = d + offset_d;\n\n      float result = "+this.getInputSamplingString()+";\n      setOutput(result);\n    }\n  "}return e.prototype.getHeightCoordString=function(){return"NHWC"===this.dataFormat?"coords[1]":"coords[2]"},e.prototype.getWidthCoordString=function(){return"NHWC"===this.dataFormat?"coords[2]":"coords[3]"},e.prototype.getDepthCoordString=function(){return"NHWC"===this.dataFormat?"coords[3]":"coords[1]"},e.prototype.getOutputDepthSize=function(){return"NHWC"===this.dataFormat?this.outputShape[3]:this.outputShape[1]},e.prototype.getInputSamplingString=function(){return"NHWC"===this.dataFormat?"getX(b, in_h, in_w, in_d)":"getX(b, in_d, in_h, in_w)"},e}(),To=function(e){this.variableNames=["X"],this.outputShape=[e,e],this.userCode="\n      void main() {\n          ivec2 coords = getOutputCoords();\n          float val = coords[0] == coords[1] ? getX(coords[0]) : 0.0;\n          setOutput(val);\n      }\n    "},Io=function(e){this.variableNames=["A"],this.outTexUsage=He.DOWNLOAD;var t=Aa();this.outputShape=e,this.userCode="\n      "+Na+"\n\n      void main() {\n        float x = getAAtOutCoords();\n        "+t.output+" = encode_float(x);\n      }\n    "},Ao=function(e){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!1,this.outTexUsage=He.DOWNLOAD;var t=Aa();this.outputShape=e,this.userCode="\n      "+Na+"\n\n      void main() {\n        ivec3 coords = getOutputCoords();\n        float x = getChannel(getAAtOutCoords(), vec2(coords.y, coords.z));\n        "+t.output+" = encode_float(x);\n      }\n    "},Ro=function(e,t,n){void 0===n&&(n=!1),this.variableNames=["A"];var i=Aa(),a=t[0],o=t[1];this.outputShape=e;var r="result";n&&(r="floor(result * 255. + 0.5)"),this.userCode="\n      "+Ea(e)+"\n\n      void main() {\n        ivec3 coords = getOutputCoords();\n\n        int flatIndex = getFlatIndex(coords);\n        int offset = imod(flatIndex, 4);\n\n        flatIndex = idiv(flatIndex, 4, 1.);\n        \n        int r = flatIndex / "+o+";\n        int c = imod(flatIndex, "+o+");\n        vec2 uv = (vec2(c, r) + halfCR) / vec2("+o+".0, "+a+".0);\n        vec4 values = "+i.texture2D+"(A, uv);\n\n        float result;\n\n        if(offset == 0) {\n          result = values[0];\n        } else if(offset == 1) {\n          result = values[1];\n        } else if(offset == 2) {\n          result = values[2];\n        } else {\n          result = values[3];\n        }\n\n        "+i.output+" = vec4("+r+", 0., 0., 0.);\n      }\n    "},Eo=function(e,t,n){void 0===n&&(n=!1),this.variableNames=["A"],this.packedInputs=!1,this.packedOutput=!0;var i=Aa(),a=t[0],o=t[1];this.outputShape=e;var r="",s="result";n&&(s="floor(result * 255. + 0.5)");for(var c=0;c<=1;c++)for(var l=0;l<=1;l++){var d=2*c+l;r+="\n          localCoords = coords;\n          if(localCoords[2] + "+l+" < "+e[2]+") {\n            localCoords[2] += "+l+";\n            if(localCoords[1] + "+c+" < 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 vec4 values;\n\n        "+r+"\n\n        "+i.output+" = "+s+";\n      }\n    "},No=function(e,t,n){this.variableNames=["real","imag"];var i=t[1];this.outputShape=t;var a=n?"2.0 * "+Math.PI:"-2.0 * "+Math.PI;this.userCode="\n      const float exponentMultiplier = "+a+";\n\n      float unaryOpComplex(float real, float expR, float imag, float expI) {\n        "+e+"\n      }\n\n      float mulMatDFT(int batch, int index) {\n        float indexRatio = float(index) / float("+i+");\n        float exponentMultiplierTimesIndexRatio =\n            exponentMultiplier * indexRatio;\n\n        float result = 0.0;\n\n        for (int i = 0; i < "+i+"; i++) {\n          // x = (-2|2 * PI / N) * index * i;\n          float x = exponentMultiplierTimesIndexRatio * float(i);\n          float expR = cos(x);\n          float expI = sin(x);\n          float real = getReal(batch, i);\n          float imag = getImag(batch, i);\n\n          result +=\n              unaryOpComplex(real, expR, imag, expI) / 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ar=Object.freeze({createVertexShader:Bo,createVertexBuffer:Uo,createIndexBuffer:Yo,createFloat32MatrixTexture:Qo,createFloat16MatrixTexture:Vo,createUnsignedBytesMatrixTexture:jo,createPackedMatrixTexture:Go,createFloat16PackedMatrixTexture:$o,bindVertexProgramAttributeStreams:qo,uploadDenseMatrixToTexture:Jo,uploadPixelDataToTexture:Ko,createBufferFromOutputTexture:Zo,downloadFloat32MatrixFromBuffer:er,downloadByteEncodedFloatMatrixFromOutputTexture:tr,downloadPackedMatrixFromBuffer:nr,downloadMatrixFromPackedOutputTexture:ir}),or=function(){function e(e){this.outputTexture=null,this.program=null,this.disposed=!1,this.vertexAttrsAreBound=!1,this.itemsToPoll=[];var t=l().getNumber("WEBGL_VERSION");null!=e?(this.gl=e,Ye(t,e)):this.gl=ze(t);var n="WEBGL_color_buffer_float";if(1===l().getNumber("WEBGL_VERSION")){if(this.textureFloatExtension=Ke(this.gl,this.debug,"OES_texture_float"),Tt(this.gl,"OES_texture_half_float"))this.textureHalfFloatExtension=Ke(this.gl,this.debug,"OES_texture_half_float");else if(l().get("WEBGL_FORCE_F16_TEXTURES"))throw new Error("GL context does not support half float textures, yet the environment flag WEBGL_FORCE_F16_TEXTURES is set to true.");if(this.colorBufferFloatExtension=this.gl.getExtension(n),Tt(this.gl,"EXT_color_buffer_half_float"))this.colorBufferHalfFloatExtension=Ke(this.gl,this.debug,"EXT_color_buffer_half_float");else if(l().get("WEBGL_FORCE_F16_TEXTURES"))throw new Error("GL context does not support color renderable half floats, yet the environment flag WEBGL_FORCE_F16_TEXTURES is set to true.")}else if(Tt(this.gl,n="EXT_color_buffer_float"))this.colorBufferFloatExtension=this.gl.getExtension(n);else{if(!Tt(this.gl,"EXT_color_buffer_half_float"))throw new Error("GL context does not 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This is probably a resource leak, delete the output matrix texture with GPGPUContext.deleteMatrixTexture before disposing.");var t=this.gl;$e(t,this.debug,(function(){return t.finish()})),$e(t,this.debug,(function(){return t.bindFramebuffer(t.FRAMEBUFFER,null)})),$e(t,this.debug,(function(){return t.deleteFramebuffer(e.framebuffer)})),$e(t,this.debug,(function(){return t.bindBuffer(t.ARRAY_BUFFER,null)})),$e(t,this.debug,(function(){return t.bindBuffer(t.ELEMENT_ARRAY_BUFFER,null)})),$e(t,this.debug,(function(){return t.deleteBuffer(e.indexBuffer)})),this.disposed=!0}},e.prototype.createFloat32MatrixTexture=function(e,t){return this.throwIfDisposed(),Qo(this.gl,this.debug,e,t,this.textureConfig)},e.prototype.createFloat16MatrixTexture=function(e,t){return this.throwIfDisposed(),Vo(this.gl,this.debug,e,t,this.textureConfig)},e.prototype.createUnsignedBytesMatrixTexture=function(e,t){return this.throwIfDisposed(),jo(this.gl,this.debug,e,t)},e.prototype.uploadPixelDataToTexture=function(e,t){this.throwIfDisposed(),Ko(this.gl,this.debug,e,t)},e.prototype.uploadDenseMatrixToTexture=function(e,t,n,i){this.throwIfDisposed(),Jo(this.gl,this.debug,e,t,n,i,this.textureConfig)},e.prototype.createFloat16PackedMatrixTexture=function(e,t){return this.throwIfDisposed(),$o(this.gl,this.debug,e,t,this.textureConfig)},e.prototype.createPackedMatrixTexture=function(e,t){return this.throwIfDisposed(),Go(this.gl,this.debug,e,t,this.textureConfig)},e.prototype.deleteMatrixTexture=function(e){var t=this;this.throwIfDisposed(),this.outputTexture===e&&(_t(this.gl,this.debug,this.framebuffer),this.outputTexture=null),$e(this.gl,this.debug,(function(){return t.gl.deleteTexture(e)}))},e.prototype.downloadByteEncodedFloatMatrixFromOutputTexture=function(e,t,n){var i=this;return this.downloadMatrixDriver(e,(function(){return tr(i.gl,i.debug,t,n,i.textureConfig)}))},e.prototype.downloadPackedMatrixFromBuffer=function(e,t,n,i,a,o){return nr(this.gl,e,0,0,0,a,o)},e.prototype.downloadFloat32MatrixFromBuffer=function(e,t){return er(this.gl,e,t)},e.prototype.createBufferFromTexture=function(e,t,n){this.bindTextureToFrameBuffer(e);var i=Zo(this.gl,this.debug,t,n);return this.unbindTextureToFrameBuffer(),i},e.prototype.createAndWaitForFence=function(){var e=this.createFence(this.gl);return this.pollFence(e)},e.prototype.createFence=function(e){var t,n,i=this;if(l().getBool("WEBGL_FENCE_API_ENABLED")){var a=e,o=a.fenceSync(a.SYNC_GPU_COMMANDS_COMPLETE,0);e.flush(),n=function(){var e=a.clientWaitSync(o,0,0);return e===a.ALREADY_SIGNALED||e===a.CONDITION_SATISFIED},t=o}else l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION")>0?(t=this.beginQuery(),this.endQuery(),n=function(){return i.isQueryAvailable(t,l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION"))}):n=function(){return!0};return{query:t,isFencePassed:n}},e.prototype.downloadMatrixFromPackedTexture=function(e,t,n){var i=this;return this.downloadMatrixDriver(e,(function(){return ir(i.gl,i.debug,t,n)}))},e.prototype.createProgram=function(e){this.throwIfDisposed();var t=this.gl,n=et(t,this.debug,e),i=Bo(t,this.debug),a=at(t,this.debug);return $e(t,this.debug,(function(){return t.attachShader(a,i)})),$e(t,this.debug,(function(){return t.attachShader(a,n)})),ot(t,this.debug,a),this.debug&&rt(t,this.debug,a),this.vertexAttrsAreBound||(this.setProgram(a),this.vertexAttrsAreBound=qo(t,this.debug,this.program,this.vertexBuffer)),a},e.prototype.deleteProgram=function(e){var t=this;this.throwIfDisposed(),e===this.program&&(this.program=null),null!=e&&$e(this.gl,this.debug,(function(){return t.gl.deleteProgram(e)}))},e.prototype.setProgram=function(e){var t=this;this.throwIfDisposed(),this.program=e,null!=this.program&&this.debug&&rt(this.gl,this.debug,this.program),$e(this.gl,this.debug,(function(){return t.gl.useProgram(e)}))},e.prototype.getUniformLocation=function(e,t,n){return void 0===n&&(n=!0),this.throwIfDisposed(),n?ht(this.gl,this.debug,e,t):mt(this.gl,e,t)},e.prototype.getAttributeLocation=function(e,t){var n=this;return this.throwIfDisposed(),$e(this.gl,this.debug,(function(){return n.gl.getAttribLocation(e,t)}))},e.prototype.getUniformLocationNoThrow=function(e,t){return this.throwIfDisposed(),this.gl.getUniformLocation(e,t)},e.prototype.setInputMatrixTexture=function(e,t,n){this.throwIfDisposed(),this.throwIfNoProgram(),gt(this.gl,this.debug,0,e,t,n)},e.prototype.setOutputMatrixTexture=function(e,t,n){this.setOutputMatrixTextureDriver(e,n,t)},e.prototype.setOutputPackedMatrixTexture=function(e,t,n){this.throwIfDisposed();var i=je(t,n);this.setOutputMatrixTextureDriver(e,i[0],i[1])},e.prototype.setOutputMatrixWriteRegion=function(e,t,n,i){this.setOutputMatrixWriteRegionDriver(n,e,i,t)},e.prototype.setOutputPackedMatrixWriteRegion=function(e,t,n,i){throw new Error("setOutputPackedMatrixWriteRegion not implemented.")},e.prototype.debugValidate=function(){null!=this.program&&rt(this.gl,this.debug,this.program),vt(this.gl)},e.prototype.executeProgram=function(){this.throwIfDisposed(),this.throwIfNoProgram();var e=this.gl;this.debug&&this.debugValidate(),$e(e,this.debug,(function(){return e.drawElements(e.TRIANGLES,6,e.UNSIGNED_SHORT,0)}))},e.prototype.blockUntilAllProgramsCompleted=function(){var e=this;this.throwIfDisposed(),$e(this.gl,this.debug,(function(){return e.gl.finish()}))},e.prototype.getQueryTimerExtension=function(){return null==this.disjointQueryTimerExtension&&(this.disjointQueryTimerExtension=Ke(this.gl,this.debug,2===l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION")?"EXT_disjoint_timer_query_webgl2":"EXT_disjoint_timer_query")),this.disjointQueryTimerExtension},e.prototype.getQueryTimerExtensionWebGL2=function(){return this.getQueryTimerExtension()},e.prototype.getQueryTimerExtensionWebGL1=function(){return this.getQueryTimerExtension()},e.prototype.beginQuery=function(){if(2===l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION")){var e=this.gl,t=this.getQueryTimerExtensionWebGL2(),n=e.createQuery();return e.beginQuery(t.TIME_ELAPSED_EXT,n),n}var i=this.getQueryTimerExtensionWebGL1(),a=i.createQueryEXT();return i.beginQueryEXT(i.TIME_ELAPSED_EXT,a),a},e.prototype.endQuery=function(){if(2!==l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION")){var e=this.getQueryTimerExtensionWebGL1();e.endQueryEXT(e.TIME_ELAPSED_EXT)}else{var t=this.gl,n=this.getQueryTimerExtensionWebGL2();t.endQuery(n.TIME_ELAPSED_EXT)}},e.prototype.waitForQueryAndGetTime=function(e){return o(this,void 0,void 0,(function(){var t=this;return r(this,(function(n){switch(n.label){case 0:return[4,I((function(){return t.disposed||t.isQueryAvailable(e,l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION"))}))];case 1:return n.sent(),[2,this.getQueryTime(e,l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_VERSION"))]}}))}))},e.prototype.getQueryTime=function(e,t){if(0===t)return null;if(2===t){var n=this.gl;return n.getQueryParameter(e,n.QUERY_RESULT)/1e6}var i=this.getQueryTimerExtensionWebGL1();return i.getQueryObjectEXT(e,i.QUERY_RESULT_EXT)/1e6},e.prototype.isQueryAvailable=function(e,t){if(0===t)return!0;if(2===t){var n=this.gl,i=this.getQueryTimerExtensionWebGL2(),a=n.getQueryParameter(e,n.QUERY_RESULT_AVAILABLE);return null==this.disjoint&&(this.disjoint=this.gl.getParameter(i.GPU_DISJOINT_EXT)),a&&!this.disjoint}return a=(i=this.getQueryTimerExtensionWebGL1()).getQueryObjectEXT(e,i.QUERY_RESULT_AVAILABLE_EXT),null==this.disjoint&&(this.disjoint=this.gl.getParameter(i.GPU_DISJOINT_EXT)),a&&!this.disjoint},e.prototype.pollFence=function(e){var t=this;return new Promise((function(n){t.addItemToPoll((function(){return e.isFencePassed()}),(function(){return n()}))}))},e.prototype.pollItems=function(){for(var e=function(e){for(var t=0;t<e.length&&e[t]();++t);return t-1}(this.itemsToPoll.map((function(e){return e.isDoneFn}))),t=0;t<=e;++t)(0,this.itemsToPoll[t].resolveFn)();this.itemsToPoll=this.itemsToPoll.slice(e+1)},e.prototype.addItemToPoll=function(e,t){var n=this;this.itemsToPoll.push({isDoneFn:e,resolveFn:t}),this.itemsToPoll.length>1||I((function(){return n.pollItems(),0===n.itemsToPoll.length}))},e.prototype.bindTextureToFrameBuffer=function(e){this.throwIfDisposed(),ft(this.gl,this.debug,e,this.framebuffer),this.debug&&vt(this.gl)},e.prototype.unbindTextureToFrameBuffer=function(){null!=this.outputTexture?(ft(this.gl,this.debug,this.outputTexture,this.framebuffer),this.debug&&vt(this.gl)):_t(this.gl,this.debug,this.framebuffer)},e.prototype.downloadMatrixDriver=function(e,t){this.bindTextureToFrameBuffer(e);var n=t();return this.unbindTextureToFrameBuffer(),n},e.prototype.setOutputMatrixTextureDriver=function(e,t,n){this.throwIfDisposed();var i=this.gl;ft(i,this.debug,e,this.framebuffer),this.debug&&vt(i),this.outputTexture=e,$e(i,this.debug,(function(){return i.viewport(0,0,t,n)})),$e(i,this.debug,(function(){return i.scissor(0,0,t,n)}))},e.prototype.setOutputMatrixWriteRegionDriver=function(e,t,n,i){var a=this;this.throwIfDisposed(),$e(this.gl,this.debug,(function(){return a.gl.scissor(e,t,n,i)}))},e.prototype.throwIfDisposed=function(){if(this.disposed)throw new Error("Attempted to use disposed GPGPUContext.")},e.prototype.throwIfNoProgram=function(){if(null==this.program)throw new Error("No GPU program is currently set.")},e}();function rr(e,t){if(e.length!==t.length)throw Error("Binary was compiled with "+e.length+" inputs, but was executed with "+t.length+" inputs");e.forEach((function(e,n){var i=e.logicalShape,a=t[n],o=a.shape;if(!M(i,o))throw Error("Binary was compiled with different shapes than the current args. Shapes "+i+" and "+o+" must match");if(!e.isUniform||!a.isUniform){var r=e.texShape,s=a.isUniform?null:a.texData.texShape;if(!M(r,s))throw Error("Binary was compiled with different texture shapes than the current args. Shape "+r+" and "+s+" must match")}}))}var sr=function(e,t,n){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=e;for(var i=n.inChannels,a=n.strideWidth,o=n.strideHeight,r=n.padInfo,s=n.outWidth,c=n.dilationWidth,l=n.dilationHeight,d=n.dataFormat,b=r.left,u=r.top,p=i*n.filterWidth,h=Aa(),m="channelsLast"===d,g=m?0:1,f=m?1:2,_="",v=0;v<=1;v++)for(var C=0;C<=1;C++)_+="\n          blockIndex = rc.y + "+C+";\n          pos = rc.x + "+v+";\n\n          if(blockIndex < "+e[1]+" && pos < "+e[0]+") {\n            offsetY = int(blockIndex / ("+s+")) * "+o+" - "+u+";\n            d0 = offsetY + "+l+" * (pos / "+p+");\n\n            if(d0 < "+t[g]+" && d0 >= 0) {\n\n              offsetX = int(mod(float(blockIndex), "+s+".) * "+a+". - "+b+".);\n              d1 = offsetX + "+c+" * (int(mod(float(pos), "+p+".) / "+i+".));\n\n              if(d1 < "+t[f]+" && d1 >= 0) {\n\n                ch = int(mod(float(pos), "+i+".));\n\n                if ("+m+") {\n                  innerDims = vec2(d1, ch);\n                  result["+(2*v+C)+"] = getChannel(\n                    getA(d0, int(innerDims.x),\n                    int(innerDims.y)), innerDims);\n                } else {\n                  innerDims = vec2(d0, d1);\n                  result["+(2*v+C)+"] = getChannel(\n                    getA(ch, int(innerDims.x),\n                    int(innerDims.y)), innerDims);\n                }\n              }\n            }\n          }\n        ";this.userCode="\n      void main() {\n        ivec2 rc = getOutputCoords();\n\n        vec4 result = vec4(0);\n\n        int blockIndex, pos, offsetY, d0, offsetX, d1, ch;\n        vec2 innerDims;\n\n        "+_+"\n\n        "+h.output+" = result;\n      }\n    "},cr=function(e,t,n,i,a){this.variableNames=["x"],this.outputShape=[];var o=t,r=e[3]-1;this.outputShape=e;var s="float("+n+") + float("+i+") * sum";this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int r = coords[1];\n        int c = coords[2];\n        int d = coords[3];\n        float x = getX(b, r, c, d);\n        float sum = 0.0;\n        for (int j = -"+o+"; j <= "+o+"; j++) {\n          int idx = d + j;\n          if (idx >= 0 && idx <=  "+r+") {\n            float z = getX(b, r, c, idx);\n            sum += z * z;\n          }\n        }\n        float val = x * "+(.5===a?"inversesqrt("+s+")":1===a?"1.0/("+s+")":"exp(log("+s+") * float(-"+a+"));")+";\n        setOutput(val);\n      }\n    "},lr=function(e,t,n,i,a){this.variableNames=["inputImage","outputImage","dy"],this.outputShape=[],this.outputShape=e,this.depth=e[3],this.depthRadius=t,this.bias=n,this.alpha=i,this.beta=a,this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int r = coords[1];\n        int c = coords[2];\n\n        float result = 0.0;\n        for (int d = 0; d < "+this.depth+"; ++d) {\n          int depthBegin = int(max(0.0, float(d - "+t+")));\n          int depthEnd = int(min(float("+this.depth+"),\n              float(d + "+t+" + 1)));\n\n          const int MIN_DEPTH_BEGIN = 0;\n          const int MAX_DEPTH_END = "+this.depth+";\n\n          float norm = 0.0;\n          for (int k = MIN_DEPTH_BEGIN; k < MAX_DEPTH_END; ++k) {\n            if (k < depthBegin){\n              continue;\n            }\n            else if (k >= depthBegin && k < depthEnd) {\n              norm += getInputImage(b, r, c, k) * getInputImage(b, r, c, k);\n            }\n            else {\n              break;\n            }\n          }\n\n          norm = float("+i+") * norm + float("+n+");\n\n          for(int k = MIN_DEPTH_BEGIN; k < MAX_DEPTH_END; ++k){\n            if (k < depthBegin){\n              continue;\n            }\n            else if (k >= depthBegin && k < depthEnd){\n              float dyi = -2.0 * float("+i+")\n                * float("+a+")\n                * getInputImage(b ,r ,c, k) * getOutputImage(b, r, c, d)\n                / norm;\n              if (k == d) {\n                dyi += pow(norm, -1.0 * "+a+");\n              }\n              if (k == coords[3]) {\n                dyi *= getDy(b, r, c, d);\n                result += dyi;\n              }\n            }\n            else {\n              break;\n            }\n          }\n      }\n      setOutput(result);\n      }\n    "},dr=function(e,t,n,i,a){this.variableNames=["x"],this.outputShape=[],this.packedInputs=!0,this.packedOutput=!0;var o=t,r=e[3]-1;this.outputShape=e;var s="float("+n+") + float("+i+") * sum";this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords.x;\n        int r = coords.y;\n        int c = coords.z;\n        int d = coords.w;\n\n        bool hasNextCol = d < "+this.outputShape[3]+";\n        bool hasNextRow = c < "+this.outputShape[2]+";\n\n        vec4 sum = vec4(0.);\n        vec4 xFragAtOutputCoords = getX(b, r, c, d);\n\n        vec4 xAtOutputCoords = vec4(\n          getChannel(xFragAtOutputCoords, vec2(c, d)),\n          hasNextCol ?\n            getChannel(xFragAtOutputCoords, vec2(c, d + 1)) : 0.0,\n          hasNextRow ?\n            getChannel(xFragAtOutputCoords , vec2(c + 1, d)) : 0.0,\n          (hasNextRow && hasNextCol) ?\n            getChannel(xFragAtOutputCoords, vec2(c + 1, d + 1)) : 0.0\n        );\n\n        int firstChannel = d - "+o+";\n        vec2 cache = vec2(0.);\n        if(firstChannel >= 0){\n          vec4 firstChannelFrag = getX(b, r, c, firstChannel);\n          cache.x = getChannel(firstChannelFrag, vec2(c, firstChannel));\n            if(hasNextRow){\n              cache.y = getChannel(firstChannelFrag, vec2(c + 1, firstChannel));\n            }\n        }\n\n        ivec2 depth = ivec2(d, d + 1);\n        for (int j = - "+o+"; j <= "+o+"; j++) {\n          ivec2 idx = depth + j;\n          bvec2 aboveLowerBound = greaterThanEqual(idx, ivec2(0));\n          bvec2 belowUpperBound = lessThanEqual(idx, ivec2("+r+"));\n\n          bool depthInRange = aboveLowerBound.x && belowUpperBound.x;\n          bool depthPlusOneInRange = aboveLowerBound.y && belowUpperBound.y;\n\n          if(depthInRange || depthPlusOneInRange){\n            vec4 z = vec4(0.);\n            vec4 xFragAtCurrentDepth;\n            z.xz = cache.xy;\n            if(depthPlusOneInRange && hasNextCol){\n              xFragAtCurrentDepth = idx.y != d ?\n                getX(b, r, c, idx.y) : xFragAtOutputCoords;\n              z.y = getChannel(xFragAtCurrentDepth, vec2(c, idx.y));\n              if(hasNextRow){\n                z.w = getChannel(xFragAtCurrentDepth, vec2(c + 1, idx.y));\n              }\n            }\n            cache.xy = z.yw;\n            sum += z * z;\n          }\n        }\n        vec4 result = xAtOutputCoords * "+(.5===a?"inversesqrt("+s+")":1===a?"1.0/("+s+")":"exp(log("+s+") * float(-"+a+"));")+";\n        setOutput(result);\n      }\n    "},br=function(e){this.variableNames=["dy","maxPos"],this.outputShape=e.inShape;var t=e.effectiveFilterHeight,n=e.effectiveFilterWidth;this.userCode="\n      const ivec2 pads = ivec2("+(t-1-e.padInfo.top)+", "+(n-1-e.padInfo.left)+");\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n\n        ivec2 dyRCCorner = coords.yz - pads;\n        int dyRCorner = dyRCCorner.x;\n        int dyCCorner = dyRCCorner.y;\n\n        // Convolve dy(?, ?, d) with pos mask(:, :, d) to get dx(xR, xC, d).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n        for (int wR = 0; wR < "+t+";\n          wR += "+e.dilationHeight+") {\n          float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n          if (dyR < 0.0 || dyR >= "+e.outHeight+".0 || fract(dyR) > 0.0) {\n            continue;\n          }\n          int idyR = int(dyR);\n\n          for (int wC = 0; wC < "+n+"; wC++) {\n            float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n            if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                fract(dyC) > 0.0) {\n              continue;\n            }\n            int idyC = int(dyC);\n\n            float dyValue = getDy(b, idyR, idyC, d);\n            int maxPosValue = "+(t*n-1)+" - int(getMaxPos(b, idyR, idyC, d));\n\n            // Get the current value, check it against the value from the\n            // position matrix.\n            int curPosValue = wR * "+n+" + wC;\n            float mask = float(maxPosValue == curPosValue ? 1.0 : 0.0);\n\n            dotProd += dyValue * mask;\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},ur=function(e){this.variableNames=["dy","maxPos"],this.outputShape=e.inShape;var t=e.effectiveFilterDepth,n=e.effectiveFilterHeight,i=e.effectiveFilterWidth;this.userCode="\n      const ivec3 pads = ivec3("+(t-1-e.padInfo.front)+", "+(n-1-e.padInfo.top)+", "+(i-1-e.padInfo.left)+");\n\n      void main() {\n        ivec5 coords = getOutputCoords();\n        int batch = coords.x;\n        int ch = coords.u;\n\n        ivec3 dyCorner = ivec3(coords.y, coords.z, coords.w) - pads;\n        int dyDCorner = dyCorner.x;\n        int dyRCorner = dyCorner.y;\n        int dyCCorner = dyCorner.z;\n\n        // Convolve dy(?, ?, ?, ch) with pos mask(:, :, :, d) to get\n        // dx(xD, xR, xC, ch).\n        // ? = to be determined. : = across all values in that axis.\n        float dotProd = 0.0;\n\n        for (int wD = 0; wD < "+t+";\n           wD += "+e.dilationDepth+") {\n          float dyD = float(dyDCorner + wD) / "+e.strideDepth+".0;\n\n          if (dyD < 0.0 || dyD >= "+e.outDepth+".0 || fract(dyD) > 0.0) {\n            continue;\n          }\n          int idyD = int(dyD);\n\n          for (int wR = 0; wR < "+n+";\n              wR += "+e.dilationHeight+") {\n            float dyR = float(dyRCorner + wR) / "+e.strideHeight+".0;\n\n            if (dyR < 0.0 || dyR >= "+e.outHeight+".0 ||\n                fract(dyR) > 0.0) {\n              continue;\n            }\n            int idyR = int(dyR);\n\n            for (int wC = 0; wC < "+i+";\n                wC += "+e.dilationWidth+") {\n              float dyC = float(dyCCorner + wC) / "+e.strideWidth+".0;\n\n              if (dyC < 0.0 || dyC >= "+e.outWidth+".0 ||\n                  fract(dyC) > 0.0) {\n                continue;\n              }\n              int idyC = int(dyC);\n\n              float dyValue = getDy(batch, idyD, idyR, idyC, ch);\n              int maxPosValue = "+(t*n*i-1)+" -\n                  int(getMaxPos(batch, idyD, idyR, idyC, ch));\n\n              // Get the current value, check it against the value from the\n              // position matrix.\n              int curPosValue =\n                  wD * "+n+" * "+i+" +\n                  wR * "+i+" + wC;\n              float mask = float(maxPosValue == curPosValue ? 1.0 : 0.0);\n\n              dotProd += dyValue * mask;\n            }\n          }\n        }\n        setOutput(dotProd);\n      }\n    "},pr=function(e,t,n,i,a,o,r){void 0===n&&(n=!1),void 0===i&&(i=!1),void 0===a&&(a=!1),void 0===o&&(o=null),void 0===r&&(r=!1),this.variableNames=["matrixA","matrixB"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=t;var s=Math.ceil((n?e[1]:e[2])/2),c=n?"i * 2, rc.y":"rc.y, i * 2",l=i?"rc.z, i * 2":"i * 2, rc.z",d=n?["a.xxyy","a.zzww"]:["a.xxzz","a.yyww"],b=i?["b.xzxz","b.ywyw"]:["b.xyxy","b.zwzw"],u="",p="";o&&(u=r?"vec4 activation(vec4 a) {\n          vec4 b = getPreluActivationWeightsAtOutCoords();\n          "+o+"\n        }":"vec4 activation(vec4 x) {\n          "+o+"\n        }",p="result = activation(result);");var h=a?"result += getBiasAtOutCoords();":"";a&&this.variableNames.push("bias"),r&&this.variableNames.push("preluActivationWeights"),this.userCode="\n      "+u+"\n\n      const float sharedDimension = "+s+".0;\n\n      vec4 dot2x2ARowBCol(ivec3 rc) {\n        vec4 result = vec4(0);\n        for (int i = 0; i < "+s+"; i++) {\n          vec4 a = getMatrixA(rc.x, "+c+");\n          vec4 b = getMatrixB(rc.x, "+l+");\n\n          // These swizzled products need to be separately added.\n          // See: https://github.com/tensorflow/tfjs/issues/1735\n          result += ("+d[0]+" * "+b[0]+");\n          result += ("+d[1]+" * "+b[1]+");\n        }\n        return result;\n      }\n\n      void main() {\n        ivec3 rc = getOutputCoords();\n        vec4 result = dot2x2ARowBCol(rc);\n\n        "+h+"\n\n        "+p+"\n\n        setOutput(result);\n      }\n    "},hr=function(){function e(e,t,n){this.variableNames=["probs"],this.outputShape=[e,n],this.userCode="\n      uniform float seed;\n\n      void main() {\n        ivec2 coords = getOutputCoords();\n        int batch = coords[0];\n\n        float r = random(seed);\n        float cdf = 0.0;\n\n        for (int i = 0; i < "+(t-1)+"; i++) {\n          cdf += getProbs(batch, i);\n\n          if (r < cdf) {\n            setOutput(float(i));\n            return;\n          }\n        }\n\n        // If no other event happened, last event happened.\n        setOutput(float("+(t-1)+"));\n      }\n    "}return e.prototype.getCustomSetupFunc=function(e){var t=this;return function(n,i){null==t.seedLoc&&(t.seedLoc=n.getUniformLocation(i,"seed")),n.gl.uniform1f(t.seedLoc,e)}},e}(),mr=function(e,t,n,i){this.variableNames=["indices"],this.outputShape=[e,t],this.userCode="\n      void main() {\n        ivec2 coords = getOutputCoords();\n        int index = round(getIndices(coords.x));\n        setOutput(mix(float("+i+"), float("+n+"),\n                      float(index == coords.y)));\n      }\n    "},gr=function(e){this.variableNames=["A"],this.packedInputs=!1,this.packedOutput=!0,this.outputShape=e;var t=e.length;if(0===t)this.userCode="\n        void main() {\n          setOutput(vec4(getA(), 0., 0., 0.));\n        }\n      ";else{var n=Ia("rc",t),i=ja(t),a=function(e,t,n){if(1===e)return"rc > "+t[0];for(var i="",a=e-2;a<e;a++)i+=n[a]+" >= "+t[a],a<e-1&&(i+="||");return i}(t,e,n),o=function(e,t,n,i){if(1===e)return"";var a=i.slice(-2);return"\n    int r = "+a[0]+";\n    int c = "+a[1]+";\n    int rp1 = r + 1;\n    int cp1 = c + 1;\n\n    bool cEdge = cp1 >= "+t+";\n    bool rEdge = rp1 >= "+n+";\n  "}(t,e[e.length-1],e[e.length-2],n),r=function(e,t){var n=e.length,i=function(e,t){for(var n=[],i=0;i<=1;i++)for(var a=0;a<=1;a++){for(var o=(0===i?"r":"rp1")+", "+(0===a?"c":"cp1"),r=2;r<e;r++)o=t[t.length-1-r]+","+o;n.push(o)}return n}(n,t);return 1===n?"getA(rc),\n            rc + 1 >= "+e[0]+" ? 0. : getA(rc + 1),\n            0, 0":"getA("+i[0]+"),\n          cEdge ? 0. : getA("+i[1]+"),\n          rEdge ? 0. : getA("+i[2]+"),\n          rEdge || cEdge ? 0. : getA("+i[3]+")"}(e,n);this.userCode="\n        void main() {\n          "+i+" rc = getOutputCoords();\n\n          if("+a+") {\n            setOutput(vec4(0));\n          } else {\n            "+o+"\n\n            setOutput(vec4("+r+"));\n          }\n        }\n      "}},fr=function(e,t,n){this.variableNames=["x"],this.outputShape=t.map((function(t,n){return t[0]+e[n]+t[1]}));var i=e.length,a=ja(i),o=t.map((function(e){return e[0]})).join(","),r=t.map((function(t,n){return t[0]+e[n]})).join(","),s=["coords[0]","coords[1]","coords[2]","coords[3]"].slice(0,i);this.userCode=1!==i?"\n      "+a+" start = "+a+"("+o+");\n      "+a+" end = "+a+"("+r+");\n\n      void main() {\n        "+a+" outC = getOutputCoords();\n        if (any(lessThan(outC, start)) || any(greaterThanEqual(outC, end))) {\n          setOutput(float("+n+"));\n        } else {\n          "+a+" coords = outC - start;\n          setOutput(getX("+s+"));\n        }\n      }\n    ":"\n        int start = "+o+";\n        int end = "+r+";\n\n        void main() {\n          int outC = getOutputCoords();\n          if (outC < start || outC >= end) {\n            setOutput(float("+n+"));\n          } else {\n            setOutput(getX(outC - start));\n          }\n        }\n      "},_r=function(e,t,n){this.variableNames=["x"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=t.map((function(t,n){return t[0]+e[n]+t[1]}));for(var i=e.length,a=ja(i),o=t.map((function(e){return e[0]})).join(","),r=t.map((function(t,n){return t[0]+e[n]})).join(","),s=Ia("rc",i),c=Ia("source",i),l=s[i-1]+" < "+this.outputShape[i-1],d=1===i?"source":"vec2("+c.slice(-2).join()+")",b=[a+" rc = outputLoc;",s[i-1]+" += 1;\n       if("+l+") {\n      ",1===i?"":"}\n       rc = outputLoc;\n       "+s[i-2]+" += 1;\n       if("+s[i-2]+" < "+this.outputShape[i-2]+") {",1===i?"":"  "+s[i-1]+" += 1;\n         if("+l+") {"],u=1===i?"rc < start || rc >= end":"any(lessThan(rc, start)) || any(greaterThanEqual(rc, end))",p="",h=0,m=1===i?2:4;h<m;h++)p+="\n        "+b[h]+"\n        if ("+u+") {\n          result["+h+"] = float("+n+");\n        } else {\n          "+a+" source = rc - start;\n          result["+h+"] = getChannel(getX("+c.join()+"), "+d+");\n        }\n      ";this.userCode="\n      const "+a+" start = "+a+"("+o+");\n      const "+a+" end = "+a+"("+r+");\n\n      void main() {\n        "+a+" outputLoc = getOutputCoords();\n        vec4 result = vec4(0.);\n        "+(p+=1===i?"} ":"}}")+"\n        setOutput(result);\n      }\n    "},vr=function(e,t,n){if(this.variableNames=["x"],"avg"===t&&n)throw new Error("Cannot compute positions for average pool.");var i=e.filterWidth,a=e.strideHeight,o=e.strideWidth,r=e.dilationHeight,s=e.dilationWidth,c=e.effectiveFilterHeight,l=e.effectiveFilterWidth,d=e.padInfo.top,b=e.padInfo.left;this.outputShape=e.outShape;var u="avg"===t,p="0.0";if(u||(p="-1.0 / 1e-20"),n)this.userCode="\n        const ivec2 strides = ivec2("+a+", "+o+");\n        const ivec2 pads = ivec2("+d+", "+b+");\n\n        void main() {\n          ivec4 coords = getOutputCoords();\n          int batch = coords[0];\n          int d = coords[3];\n\n          ivec2 xRCCorner = coords.yz * strides - pads;\n          int xRCorner = xRCCorner.x;\n          int xCCorner = xRCCorner.y;\n\n          // max/min x(?, ?, d) to get y(yR, yC, d).\n          // ? = to be determined\n          float minMaxValue = 0.0;\n          float minMaxValueFound = 0.0;\n          int minMaxPosition = 0;\n          float avgValue = 0.0;\n\n          for (int wR = 0; wR < "+c+";\n              wR += "+r+") {\n            int xR = xRCorner + wR;\n\n            if (xR < 0 || xR >= "+e.inHeight+") {\n              continue;\n            }\n\n            for (int wC = 0; wC < "+l+";\n                wC += "+s+") {\n              int xC = xCCorner + wC;\n\n              if (xC < 0 || xC >= "+e.inWidth+") {\n                continue;\n              }\n\n              float value = getX(batch, xR, xC, d);\n\n              // If a min / max value has already been found, use it. If not,\n              // use the current value.\n              float currMinMaxValue = mix(\n                  value, minMaxValue, minMaxValueFound);\n              if (value >= currMinMaxValue) {\n                minMaxValue = value;\n                minMaxValueFound = 1.0;\n                minMaxPosition = wR * "+l+" + wC;\n              }\n            }\n          }\n          setOutput(float(minMaxPosition));\n        }\n      ";else{var h=t+"("+t+"("+t+"(minMaxValue[0], minMaxValue[1]), minMaxValue[2]), minMaxValue[3])";"avg"===t&&(h="avgValue / count");var m=4*Math.floor(i/4),g=i%4,f="\n      if ("+u+") {\n        avgValue += dot(values, ones);\n      } else {\n        minMaxValue = max(values, minMaxValue);\n      }\n    ";this.userCode="\n      const ivec2 strides = ivec2("+a+", "+o+");\n      const ivec2 pads = ivec2("+d+", "+b+");\n      const float initializationValue = "+p+";\n      const vec4 ones = vec4(1.0, 1.0, 1.0, 1.0);\n\n      float count = 0.0;\n\n      float getValue(int batch, int xR, int xC, int d) {\n        if (xC < 0 || xC >= "+e.inWidth+") {\n          return initializationValue;\n        }\n        count += 1.0;\n        return getX(batch, xR, xC, d);\n      }\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int batch = coords[0];\n        int d = coords[3];\n\n        ivec2 xRCCorner = coords.yz * strides - pads;\n        int xRCorner = xRCCorner.x;\n        int xCCorner = xRCCorner.y;\n\n        // max/min x(?, ?, d) to get y(yR, yC, d).\n        // ? = to be determined\n        vec4 minMaxValue = vec4("+p+");\n        float avgValue = 0.0;\n        count = 0.0;\n\n        for (int wR = 0; wR < "+c+";\n            wR += "+r+") {\n          int xR = xRCorner + wR;\n\n          if (xR < 0 || xR >= "+e.inHeight+") {\n            continue;\n          }\n\n          for (int wC = 0; wC < "+m+"; wC += 4) {\n            int xC = xCCorner + wC * "+s+";\n\n            vec4 values = vec4(\n              getValue(batch, xR, xC, d),\n              getValue(batch, xR, xC + "+s+", d),\n              getValue(batch, xR, xC + 2 * "+s+", d),\n              getValue(batch, xR, xC + 3 * "+s+", d)\n            );\n\n            "+f+"\n          }\n\n          int xC = xCCorner + "+m+";\n          if ("+(1===g)+") {\n            vec4 values = vec4(\n              getValue(batch, xR, xC, d),\n              initializationValue,\n              initializationValue,\n              initializationValue\n            );\n\n            "+f+"\n          } else if ("+(2===g)+") {\n            vec4 values = vec4(\n              getValue(batch, xR, xC, d),\n              getValue(batch, xR, xC + "+s+", d),\n              initializationValue,\n              initializationValue\n            );\n\n            "+f+"\n          } else if ("+(3===g)+") {\n            vec4 values = vec4(\n              getValue(batch, xR, xC, d),\n              getValue(batch, xR, xC + "+s+", d),\n              getValue(batch, xR, xC + 2 * "+s+", d),\n              initializationValue\n            );\n\n            "+f+"\n          }\n        }\n        setOutput("+h+");\n      }\n    "}},Cr=function(e,t,n){if(this.variableNames=["x"],"avg"===t&&n)throw new Error("Cannot compute positions for average pool.");var i=e.filterWidth,a=e.strideDepth,o=e.strideHeight,r=e.strideWidth,s=e.dilationDepth,c=e.dilationHeight,l=e.dilationWidth,d=e.effectiveFilterDepth,b=e.effectiveFilterHeight,u=e.effectiveFilterWidth,p=e.padInfo.front,h=e.padInfo.top,m=e.padInfo.left;this.outputShape=e.outShape;var g="avg"===t,f="0.0";if(g||(f="-1.0 / 1e-20"),n)this.userCode="\n        const ivec3 strides =\n            ivec3("+a+", "+o+", "+r+");\n        const ivec3 pads = ivec3("+p+", "+h+", "+m+");\n\n        void main() {\n          ivec5 coords = getOutputCoords();\n          int batch = coords.x;\n          int ch = coords.u;\n\n          ivec3 xCorner = ivec3(coords.y, coords.z, coords.w) * strides - pads;\n          int xDCorner = xCorner.x;\n          int xRCorner = xCorner.y;\n          int xCCorner = xCorner.z;\n\n          // max/min x(?, ?, ?, ch) to get y(yD, yR, yC, ch).\n          // ? = to be determined\n          float minMaxValue = 0.0;\n          float minMaxValueFound = 0.0;\n          int minMaxPosition = 0;\n\n          for (int wD = 0; wD < "+d+";\n              wD += "+s+") {\n            int xD = xDCorner + wD;\n\n            if (xD < 0 || xD >= "+e.inDepth+") {\n              continue;\n            }\n\n            for (int wR = 0; wR < "+b+";\n                wR += "+c+") {\n              int xR = xRCorner + wR;\n\n              if (xR < 0 || xR >= "+e.inHeight+") {\n                continue;\n              }\n\n              for (int wC = 0; wC < "+u+";\n                  wC += "+l+") {\n                int xC = xCCorner + wC;\n\n                if (xC < 0 || xC >= "+e.inWidth+") {\n                  continue;\n                }\n\n                float value = getX(batch, xD, xR, xC, ch);\n\n                // If a min / max value has already been found, use it. If not,\n                // use the current value.\n                float currMinMaxValue = mix(\n                    value, minMaxValue, minMaxValueFound);\n                if (value >= currMinMaxValue) {\n                  minMaxValue = value;\n                  minMaxValueFound = 1.0;\n                  minMaxPosition =\n                      wD * "+b+" * "+u+" +\n                      wR * "+u+" + wC;;\n                }\n              }\n            }\n          }\n          setOutput(float(minMaxPosition));\n        }\n      ";else{var _=t+"("+t+"("+t+"(minMaxValue[0], minMaxValue[1]), minMaxValue[2]), minMaxValue[3])";"avg"===t&&(_="avgValue / count");var v=4*Math.floor(i/4),C=i%4,S="\n      if ("+g+") {\n        avgValue += dot(values, ones);\n      } else {\n        minMaxValue = max(values, minMaxValue);\n      }\n    ";this.userCode="\n      const ivec3 strides =\n        ivec3("+a+", "+o+", "+r+");\n      const ivec3 pads = ivec3("+p+", "+h+", "+m+");\n      const float initializationValue = "+f+";\n      const vec4 ones = vec4(1.0, 1.0, 1.0, 1.0);\n\n      float count = 0.0;\n\n      float getValue(int batch, int xD, int xR, int xC, int ch) {\n        if (xC < 0 || xC >= "+e.inWidth+") {\n          return initializationValue;\n        }\n        count += 1.0;\n        return getX(batch, xD, xR, xC, ch);\n      }\n\n      void main() {\n        ivec5 coords = getOutputCoords();\n        int batch = coords.x;\n        int ch = coords.u;\n\n        ivec3 xCorner = ivec3(coords.y, coords.z, coords.w) * strides - pads;\n        int xDCorner = xCorner.x;\n        int xRCorner = xCorner.y;\n        int xCCorner = xCorner.z;\n\n        // max/min x(?, ?, ?, d) to get y(yD, yR, yC, ch).\n        // ? = to be determined\n        vec4 minMaxValue = vec4("+f+");\n        float avgValue = 0.0;\n        count = 0.0;\n\n        for (int wD = 0; wD < "+d+";\n            wD += "+s+") {\n          int xD = xDCorner + wD;\n\n          if (xD < 0 || xD >= "+e.inDepth+") {\n            continue;\n          }\n\n          for (int wR = 0; wR < "+b+";\n            wR += "+c+") {\n            int xR = xRCorner + wR;\n\n            if (xR < 0 || xR >= "+e.inHeight+") {\n              continue;\n            }\n\n            for (int wC = 0; wC < "+v+"; wC += 4) {\n              int xC = xCCorner + wC * "+l+";\n\n              vec4 values = vec4(\n                getValue(batch, xD, xR, xC, ch),\n                getValue(batch, xD, xR, xC + "+l+", ch),\n                getValue(batch, xD, xR, xC + 2 * "+l+", ch),\n                getValue(batch, xD, xR, xC + 3 * "+l+", ch)\n              );\n\n              "+S+"\n            }\n\n            int xC = xCCorner + "+v+";\n            if ("+(1===C)+") {\n              vec4 values = vec4(\n                getValue(batch, xD, xR, xC, ch),\n                initializationValue,\n                initializationValue,\n                initializationValue\n              );\n\n              "+S+"\n            } else if ("+(2===C)+") {\n              vec4 values = vec4(\n                getValue(batch, xD, xR, xC, ch),\n                getValue(batch, xD, xR, xC + "+l+", ch),\n                initializationValue,\n                initializationValue\n              );\n\n              "+S+"\n            } else if ("+(3===C)+") {\n              vec4 values = vec4(\n                getValue(batch, xD, xR, xC, ch),\n                getValue(batch, xD, xR, xC + "+l+", ch),\n                getValue(batch, xD, xR, xC + 2 * "+l+", ch),\n                initializationValue\n              );\n\n              "+S+"\n            }\n          }\n          setOutput("+_+");\n        }\n      }\n    "}},Sr=function(e,t){this.variableNames=["x"];var n=e.windowSize,i=e.batchSize,a=e.inSize,o=Math.ceil(a/n);this.outputShape=[i,o];var r="0.0",s="";"prod"===t?r="1.0":"min"===t?(r="1.0 / 1e-20",s="min"):"max"===t&&(r="-1.0 / 1e-20",s="max");var c=t+"("+t+"("+t+"(minMaxValue[0], minMaxValue[1]), minMaxValue[2]), minMaxValue[3])";"sum"===t?c="sumValue":"prod"===t?c="prodValue":"all"===t?c="allValue":"any"===t&&(c="anyValue");var l=4*Math.floor(n/4),d=n%4,b="\n      if ("+("sum"===t)+") {\n        sumValue += dot(values, ones);\n      } else if ("+("prod"===t)+") {\n        vec2 tmp = vec2(values[0], values[1]) * vec2(values[2], values[3]);\n        prodValue *= tmp[0] * tmp[1];\n      } else {\n        minMaxValue = "+s+"(values, minMaxValue);\n      }\n    ",u="vec4";"all"===t?(r="1.0",b="\n        bool reducedAllValue = all(values);\n        float floatedReducedAllValue = float(reducedAllValue);\n        allValue = float(allValue >= 1.0 && floatedReducedAllValue >= 1.0);\n      ",u="bvec4"):"any"===t&&(r="0.0",b="\n        bool reducedAnyValue = any(values);\n        float floatedReducedAnyValue = float(reducedAnyValue);\n        anyValue = float(anyValue >= 1.0 || floatedReducedAnyValue >= 1.0);\n      ",u="bvec4");var p="";a%n>0&&(p="\n        if (inIdx < 0 || inIdx >= "+a+") {\n          return initializationValue;\n        }\n      "),this.userCode="\n      const float initializationValue = "+r+";\n      const vec4 ones = vec4(1.0, 1.0, 1.0, 1.0);\n\n      float getValue(int batch, int inIdx) {\n        "+p+"\n        return getX(batch, inIdx);\n      }\n\n      void main() {\n        ivec2 coords = getOutputCoords();\n        int batch = coords[0];\n        int outIdx = coords[1];\n        int inOffset = outIdx * "+n+";\n\n        vec4 minMaxValue = vec4("+r+");\n        float prodValue = 1.0;\n        float sumValue = 0.0;\n        float allValue = 1.0;\n        float anyValue = 0.0;\n\n        for (int i = 0; i < "+l+"; i += 4) {\n          int inIdx = inOffset + i;\n          "+u+" values = "+u+"(\n            getValue(batch, inIdx),\n            getValue(batch, inIdx + 1),\n            getValue(batch, inIdx + 2),\n            getValue(batch, inIdx + 3)\n          );\n\n          "+b+"\n        }\n\n        int inIdx = inOffset + "+l+";\n        if ("+(1===d)+") {\n          "+u+" values = "+u+"(\n            getValue(batch, inIdx),\n            initializationValue,\n            initializationValue,\n            initializationValue\n          );\n\n          "+b+"\n        } else if ("+(2===d)+") {\n          "+u+" values = "+u+"(\n            getValue(batch, inIdx),\n            getValue(batch, inIdx + 1),\n            initializationValue,\n            initializationValue\n          );\n\n          "+b+"\n        } else if ("+(3===d)+") {\n          "+u+" values = "+u+"(\n            getValue(batch, inIdx),\n            getValue(batch, inIdx + 1),\n            getValue(batch, inIdx + 2),\n            initializationValue\n          );\n\n          "+b+"\n        }\n        setOutput("+c+");\n      }\n    "},yr=function(e,t){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=e;for(var n="",i=0;i<4;i++){var a="thisRC = rc;";i%2==1&&(a+="thisRC.z += 1;"),i>1&&(a+="thisRC.y += 1;"),n+="\n        "+a+"\n        "+(i>0?"if(thisRC.y < rows && thisRC.z < cols){":"")+"\n          int flatIndex = getFlatIndex(thisRC);\n\n          ivec3 inputRC = inputCoordsFromReshapedOutCoords(flatIndex);\n          vec2 inputRCInnerDims = vec2(float(inputRC.y),float(inputRC.z));\n\n          result["+i+"] =\n            getChannel(getA(inputRC.x, inputRC.y, inputRC.z), inputRCInnerDims);\n        "+(i>0?"}":"")+"\n      "}this.userCode="\n      \n    ivec3 inputCoordsFromReshapedOutCoords(int index) {\n      "+Ra(["r","c","d"],t)+"\n      return ivec3(r, c, d);\n    }\n  \n      "+Ea(e)+"\n\n      void main() {\n        ivec3 rc = getOutputCoords();\n\n        vec4 result = vec4(0.);\n\n        ivec3 thisRC;\n        int rows = "+e[1]+";\n        int cols = "+e[2]+";\n\n        "+n+"\n\n        setOutput(result);\n      }\n    "},wr=function(e,t,n){this.variableNames=["dy"],this.outputShape=[],this.outputShape=t.shape;var i=t.shape,a=i[1],o=i[2],r=e.shape,s=r[1],c=r[2],l=[n&&s>1?a-1:a,n&&c>1?o-1:o],d=[n&&s>1?s-1:s,n&&c>1?c-1:c],b=l[0]/d[0],u=l[1]/d[1],p=1/b,h=1/u,m=2*Math.ceil(p)+2,g=2*Math.ceil(h)+2;this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n        int r = coords[1];\n        int c = coords[2];\n\n        float accumulator = 0.0;\n\n        const float heightScale = float("+b+");\n        const float widthScale = float("+u+");\n\n        const float invHeightScale = float("+p+");\n        const float invWidthScale = float("+h+");\n\n        const int winHeight = int("+m+");\n        const int winWidth = int("+g+");\n\n        // Compute bounds for where in dy we will look\n        float startRLerp = floor(float(r) * invHeightScale);\n        int startDyR = int(startRLerp - float(winHeight / 2));\n\n        float startCLerp = floor(float(c) * invWidthScale);\n        int startDyC = int(startCLerp - float(winWidth / 2));\n\n        // Loop over dy\n        for (int dyROffset = 0; dyROffset < winHeight; dyROffset++) {\n          int dyR = dyROffset + startDyR;\n\n          // Guard against the window exceeding the bounds of dy\n          if (dyR < 0 || dyR >= "+s+") {\n            continue;\n          }\n\n          for (int dyCOffset = 0; dyCOffset < winWidth; dyCOffset++) {\n            int dyC = dyCOffset + startDyC;\n\n            // Guard against the window exceeding the bounds of dy\n            if (dyC < 0 || dyC >= "+c+") {\n              continue;\n            }\n\n            float dxR = float(dyR) * heightScale;\n            int topDxRIndex = int(floor(dxR));\n            int bottomDxRIndex = int(min(ceil(dxR), "+(a-1)+".0));\n            float dxRLerp = dxR - float(topDxRIndex);\n            float inverseDxRLerp = 1.0 - dxRLerp;\n\n            float dxC = float(dyC) * widthScale;\n            int leftDxCIndex = int(floor(dxC));\n            int rightDxCIndex = int(min(ceil(dxC), "+(o-1)+".0));\n            float dxCLerp = dxC - float(leftDxCIndex);\n            float inverseDxCLerp = 1.0 - dxCLerp;\n\n            if (r == topDxRIndex && c == leftDxCIndex) {\n              // topLeft\n              accumulator +=\n                getDy(b, dyR, dyC, d) * inverseDxRLerp * inverseDxCLerp;\n            }\n\n            if (r == topDxRIndex && c == rightDxCIndex) {\n              // topRight\n              accumulator += getDy(b, dyR, dyC, d) * inverseDxRLerp * dxCLerp;\n            }\n\n            if (r == bottomDxRIndex && c == leftDxCIndex) {\n              // bottomLeft\n              accumulator += getDy(b, dyR, dyC, d) * dxRLerp * inverseDxCLerp;\n            }\n\n            if (r == bottomDxRIndex && c == rightDxCIndex) {\n              // bottomRight\n              accumulator += getDy(b, dyR, dyC, d) * dxRLerp * dxCLerp;\n            }\n          }\n        }\n        // End loop over dy\n\n        setOutput(accumulator);\n      }\n    "},xr=function(e,t,n,i){this.variableNames=["A"],this.outputShape=[];var a=e[1],o=e[2];this.outputShape=[e[0],t,n,e[3]];var r=[i&&t>1?a-1:a,i&&n>1?o-1:o],s=[i&&t>1?t-1:t,i&&n>1?n-1:n];this.userCode="\n      const vec2 effectiveInputOverOutputRatioRC = vec2(\n          "+r[0]/s[0]+",\n          "+r[1]/s[1]+");\n      const vec2 inputShapeRC = vec2("+a+".0, "+o+".0);\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n        ivec2 yRC = coords.yz;\n\n        // Fractional source index.\n        vec2 sourceFracIndexRC = vec2(yRC) * effectiveInputOverOutputRatioRC;\n\n        // Compute the four integer indices.\n        ivec2 sourceFloorRC = ivec2(sourceFracIndexRC);\n        ivec2 sourceCeilRC = ivec2(\n          min(inputShapeRC - 1.0, ceil(sourceFracIndexRC)));\n\n        float topLeft = getA(b, sourceFloorRC.x, sourceFloorRC.y, d);\n        float bottomLeft = getA(b, sourceCeilRC.x, sourceFloorRC.y, d);\n        float topRight = getA(b, sourceFloorRC.x, sourceCeilRC.y, d);\n        float bottomRight = getA(b, sourceCeilRC.x, sourceCeilRC.y, d);\n\n        vec2 fracRC = sourceFracIndexRC - vec2(sourceFloorRC);\n\n        float top = topLeft + (topRight - topLeft) * fracRC.y;\n        float bottom = bottomLeft + (bottomRight - bottomLeft) * fracRC.y;\n        float newValue = top + (bottom - top) * fracRC.x;\n\n        setOutput(newValue);\n      }\n    "},Wr=function(e,t,n,i){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=[];var a=e[1],o=e[2],r=e[3];this.outputShape=[e[0],t,n,r];var s=[i&&t>1?a-1:a,i&&n>1?o-1:o],c=[i&&t>1?t-1:t,i&&n>1?n-1:n];this.userCode="\n      const vec3 effectiveInputOverOutputRatioRC = vec3(\n          "+s[0]/c[0]+",\n          "+s[1]/c[1]+",\n          "+s[1]/c[1]+");\n      const vec3 inputShapeRC = vec3("+a+".0, "+o+".0,\n                                     "+o+".0);\n\n      float getAValue(int b, int r, int c, int d) {\n        return getChannel(getA(b, r, c, d), vec2(c, d));\n      }\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n        // Calculate values for next column in yRC.z.\n        ivec3 yRC = coords.yzz + ivec3(0, 0, 1);\n\n        // Fractional source index.\n        vec3 sourceFracIndexRC = vec3(yRC) * effectiveInputOverOutputRatioRC;\n\n        // Compute the four integer indices.\n        ivec3 sourceFloorRC = ivec3(sourceFracIndexRC);\n        ivec3 sourceCeilRC = ivec3(\n          min(inputShapeRC - 1.0, ceil(sourceFracIndexRC)));\n\n        // Should we calculate next column and row elements in 2x2 packed cell.\n        bool hasNextCol = d < "+(r-1)+";\n        bool hasNextRow = coords.z < "+(n-1)+";\n\n        // In parallel, construct four corners for all four components in\n        // packed 2x2 cell.\n        vec4 topLeft = vec4(\n          getAValue(b, sourceFloorRC.x, sourceFloorRC.y, d),\n          hasNextCol ? getAValue(b, sourceFloorRC.x, sourceFloorRC.y, d + 1)\n                     : 0.0,\n          hasNextRow ? getAValue(b, sourceFloorRC.x, sourceFloorRC.z, d)\n                     : 0.0,\n          (hasNextRow && hasNextCol) ?\n            getAValue(b, sourceFloorRC.x, sourceFloorRC.z, d + 1) : 0.0);\n\n        vec4 bottomLeft = vec4(\n          getAValue(b, sourceCeilRC.x, sourceFloorRC.y, d),\n          hasNextCol ? getAValue(b, sourceCeilRC.x, sourceFloorRC.y, d + 1)\n                     : 0.0,\n          hasNextRow ? getAValue(b, sourceCeilRC.x, sourceFloorRC.z, d)\n                     : 0.0,\n          (hasNextRow && hasNextCol) ?\n            getAValue(b, sourceCeilRC.x, sourceFloorRC.z, d + 1) : 0.0);\n\n        vec4 topRight = vec4(\n          getAValue(b, sourceFloorRC.x, sourceCeilRC.y, d),\n          hasNextCol ? getAValue(b, sourceFloorRC.x, sourceCeilRC.y, d + 1)\n                     : 0.0,\n          hasNextRow ? getAValue(b, sourceFloorRC.x, sourceCeilRC.z, d)\n                     : 0.0,\n          (hasNextRow && hasNextCol) ?\n            getAValue(b, sourceFloorRC.x, sourceCeilRC.z, d + 1) : 0.0);\n\n        vec4 bottomRight = vec4(\n          getAValue(b, sourceCeilRC.x, sourceCeilRC.y, d),\n          hasNextCol ? getAValue(b, sourceCeilRC.x, sourceCeilRC.y, d + 1)\n                     : 0.0,\n          hasNextRow ? getAValue(b, sourceCeilRC.x, sourceCeilRC.z, d)\n                     : 0.0,\n          (hasNextRow && hasNextCol) ?\n            getAValue(b, sourceCeilRC.x, sourceCeilRC.z, d + 1) : 0.0);\n\n        vec3 fracRC = sourceFracIndexRC - vec3(sourceFloorRC);\n\n        vec4 top = mix(topLeft, topRight, fracRC.yyzz);\n        vec4 bottom = mix(bottomLeft, bottomRight, fracRC.yyzz);\n        vec4 newValue = mix(top, bottom, fracRC.x);\n\n        setOutput(newValue);\n      }\n    "},kr=function(e,t,n){this.variableNames=["dy"],this.outputShape=[],this.outputShape=t.shape;var i=t.shape,a=i[1],o=i[2],r=e.shape,s=r[1],c=r[2],l=[n&&s>1?a-1:a,n&&c>1?o-1:o],d=[n&&s>1?s-1:s,n&&c>1?c-1:c],b=l[0]/d[0],u=l[1]/d[1],p=1/b,h=1/u,m=2*Math.ceil(p)+2,g=2*Math.ceil(h)+2;this.userCode="\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n        int r = coords[1];\n        int c = coords[2];\n\n        float accumulator = 0.0;\n\n        const float heightScale = float("+b+");\n        const float widthScale = float("+u+");\n\n        const float invHeightScale = float("+p+");\n        const float invWidthScale = float("+h+");\n\n        const int winHeight = int("+m+");\n        const int winWidth = int("+g+");\n\n        // Compute bounds for where in dy we will look\n        float startRLerp = floor(float(r) * invHeightScale);\n        int startDyR = int(floor(startRLerp - float(winHeight / 2)));\n\n        float startCLerp = floor(float(c) * invWidthScale);\n        int startDyC = int(floor(startCLerp - float(winWidth / 2)));\n\n        // Loop over dy\n        for (int dyROffset = 0; dyROffset < winHeight; dyROffset++) {\n          int dyR = dyROffset + startDyR;\n\n          // Guard against the window exceeding the bounds of dy\n          if (dyR < 0 || dyR >= "+s+") {\n            continue;\n          }\n\n          for (int dyCOffset = 0; dyCOffset < winWidth; dyCOffset++) {\n            int dyC = dyCOffset + startDyC;\n\n            // Guard against the window exceeding the bounds of dy\n            if (dyC < 0 || dyC >= "+c+") {\n              continue;\n            }\n\n            float sourceFracRow =\n              float("+l[0]+") *\n                (float(dyR) / float("+d[0]+"));\n\n            float sourceFracCol =\n                float("+l[1]+") *\n                  (float(dyC) / float("+d[1]+"));\n\n            int sourceNearestRow = int(min(\n                float(int("+a+") - 1),\n                "+n+" ? float(round(sourceFracRow)) :\n                                  float(floor(sourceFracRow))));\n\n            int sourceNearestCol = int(min(\n                float(int("+o+") - 1),\n                "+n+" ? float(round(sourceFracCol)) :\n                                  float(floor(sourceFracCol))));\n\n            if (r == sourceNearestRow && c == sourceNearestCol) {\n              accumulator += getDy(b, dyR, dyC, d);\n            }\n          }\n        }\n        // End loop over dy\n\n        setOutput(accumulator);\n      }\n    "},Xr=function(e,t,n,i){this.variableNames=["A"],this.outputShape=[];var a=e[1],o=e[2];this.outputShape=[e[0],t,n,e[3]];var r=[i&&t>1?a-1:a,i&&n>1?o-1:o],s=[i&&t>1?t-1:t,i&&n>1?n-1:n];this.userCode="\n      const vec2 effectiveInputOverOutputRatioRC = vec2(\n          "+r[0]/s[0]+",\n          "+r[1]/s[1]+");\n      const vec2 inputShapeRC = vec2("+a+".0, "+o+".0);\n\n      void main() {\n        ivec4 coords = getOutputCoords();\n        int b = coords[0];\n        int d = coords[3];\n        ivec2 yRC = coords.yz;\n\n        // Fractional source index.\n        vec2 sourceFracIndexRC = vec2(yRC) * effectiveInputOverOutputRatioRC;\n\n        // Compute the coordinators of nearest neighbor point.\n        ivec2 sourceNearestRC = ivec2(\n          min(inputShapeRC - 1.0, floor(sourceFracIndexRC + "+(i?"0.5":"0.0")+")));\n\n        float newValue = getA(b, sourceNearestRC.x, sourceNearestRC.y, d);\n\n        setOutput(newValue);\n      }\n    "},Mr=function(e,t){this.variableNames=["x"];var n=e.length;if(n>4)throw new Error("WebGL backend: Reverse of rank-"+n+" tensor is not yet supported");if(this.outputShape=e,1!==n){var i=e.map((function(n,i){return function(n){return-1!==t.indexOf(n)&&1!==e[n]?e[n]+" - coords["+n+"] - 1":"coords["+n+"]"}(i)})).join(","),a=ja(n);this.userCode="\n      void main() {\n        "+a+" coords = getOutputCoords();\n        setOutput(getX("+i+"));\n      }\n    "}else this.userCode="\n        void main() {\n          int coord = getOutputCoords();\n          setOutput(getX("+e[0]+" - coord - 1));\n        }\n      "},Pr=function(e,t){this.variableNames=["x"],this.packedInputs=!0,this.packedOutput=!0;var n=e.length;if(n>4)throw new Error("WebGL backend: Reverse of rank-"+n+" tensor is not yet supported");this.outputShape=e;var i=Ia("rc",n),a=i[n-1]+" + 1 < "+this.outputShape[n-1],o=i[n-2]+" + 1 < "+this.outputShape[n-2],r=ja(n);function s(n){var i=e.map((function(i,a){return function(n,i){return-1!==t.indexOf(n)&&1!==e[n]?e[n]+" - "+i[n]+" - 1":""+i[n]}(a,n)}));return"getChannel(getX("+i.join(",")+"), vec2("+i.slice(-2).join(",")+"))"}this.userCode=1===n?"\n        void main(){\n          int rc = getOutputCoords();\n          vec4 result = vec4(0.);\n          result.r = getChannel(getX("+e[0]+" - rc - 1),\n            "+e[0]+" - rc - 1);\n          if("+a+"){\n              result.g = getChannel(getX("+e[0]+" - (rc  + 1) - 1),\n                "+e[0]+" - (rc  + 1) - 1);\n          }\n          setOutput(result);\n        }\n      ":"\n        void main() {\n          "+r+" rc = getOutputCoords();\n          vec4 result = vec4(0.);\n          result.r = "+function(e){return s(e)}(i.slice())+";\n          if("+a+"){\n            result.g = "+function(e){return e[n-1]="("+e[n-1]+" + 1)",s(e)}(i.slice())+";\n          }\n          if("+o+") {\n            result.b = "+function(e){return e[n-2]="("+e[n-2]+" + 1)",s(e)}(i.slice())+";\n            if("+a+") {\n              result.a = "+function(e){return e[n-1]="("+e[n-1]+" + 1)",e[n-2]="("+e[n-2]+" + 1)",s(e)}(i.slice())+";\n            }\n          }\n          setOutput(result);\n        }\n    "},Or=function(e,t,n,i,a,o,r){this.variableNames=["updates","indices","defaultValue"],this.outputShape=o;var s=ja(a.length),c=ja(o.length),l="";1===n?l="i":2===n&&(l="i, j");var d="";1===i?d="i":2===i&&(d="i, coords[1]"),this.userCode="\n        "+s+" strides = "+s+"("+a+");\n\n        void main() {\n          "+c+" coords = getOutputCoords();\n          float sum = 0.0;\n          bool found = false;\n          for (int i = 0; i < "+e+"; i++) {\n            int flattenedIndex = 0;\n            for (int j = 0; j < "+t+"; j++) {\n              int index = round(getIndices("+l+"));\n              flattenedIndex += index * "+(t>1?"strides[j]":"strides")+";\n            }\n            if (flattenedIndex == coords[0]) {\n              sum += getUpdates("+d+");\n              found = true;\n            }\n          }\n          setOutput(mix(getDefaultValue(), sum, float(found)));\n        }\n      "},Dr=function(e,t){this.variableNames=["x","segmentIds"];var n=e.windowSize,i=e.batchSize,a=e.inSize,o=e.numSegments,r=o*Math.ceil(a/n);this.outputShape=[i,r];var s=4*Math.floor(n/4),c=n%4,l="\n        sumValue += dot(values, segFilter);\n    ",d="";a%n>0&&(d="\n        if (inIdx < 0 || inIdx >= "+a+") {\n          return initializationValue;\n        }\n      ");var b="";a%n>0&&(b="\n        if (inIdx < 0 || inIdx >= "+a+") {\n          return -1.0;\n        }\n      "),this.userCode="\n      const float initializationValue = 0.0;\n\n      float getValue(int batch, int inIdx) {\n        "+d+"\n        return getX(batch, inIdx);\n      }\n\n      float getSegmentIdAtIndex(int inIdx) {\n        "+b+"\n        return getSegmentIds(inIdx);\n      }\n\n      void main() {\n        ivec2 coords = getOutputCoords();\n        int batch = coords[0];\n        int outIdx = coords[1];\n        int inOffset = int(floor(float(outIdx) / float(\n          "+o+")) * float("+n+"));\n        int currentSeg = int(mod(float(outIdx), float("+o+")));\n\n        float sumValue = 0.0;\n\n        for (int i = 0; i < "+s+"; i += 4) {\n          int inIdx = inOffset + i;\n          vec4 values = vec4(\n            getValue(batch, inIdx),\n            getValue(batch, inIdx + 1),\n            getValue(batch, inIdx + 2),\n            getValue(batch, inIdx + 3)\n          );\n\n          vec4 segFilter = vec4(\n            int(getSegmentIdAtIndex(inIdx)) == currentSeg ? 1 : 0,\n            int(getSegmentIdAtIndex(inIdx + 1)) == currentSeg ? 1 : 0,\n            int(getSegmentIdAtIndex(inIdx + 2)) == currentSeg ? 1 : 0,\n            int(getSegmentIdAtIndex(inIdx + 3)) == currentSeg ? 1 : 0\n          );\n\n          "+l+"\n        }\n\n        int inIdx = inOffset + "+s+";\n        if ("+(1===c)+") {\n          vec4 values = vec4(\n            getValue(batch, inIdx),\n            initializationValue,\n            initializationValue,\n            initializationValue\n          );\n\n          int inIdxSeg = int(getSegmentIdAtIndex(inIdx));\n\n          vec4 segFilter = vec4(\n            int(getSegmentIdAtIndex(inIdx)) == currentSeg ? 1 : 0,\n            0,\n            0,\n            0\n          );\n\n          "+l+"\n        } else if ("+(2===c)+") {\n          vec4 values = vec4(\n            getValue(batch, inIdx),\n            getValue(batch, inIdx + 1),\n            initializationValue,\n            initializationValue\n          );\n\n          vec4 segFilter = vec4(\n            int(getSegmentIdAtIndex(inIdx)) == currentSeg ? 1 : 0,\n            int(getSegmentIdAtIndex(inIdx + 1)) == currentSeg ? 1 : 0,\n              0,\n              0\n          );\n\n          "+l+"\n        } else if ("+(3===c)+") {\n          vec4 values = vec4(\n            getValue(batch, inIdx),\n            getValue(batch, inIdx + 1),\n            getValue(batch, inIdx + 2),\n            initializationValue\n          );\n\n          vec4 segFilter = vec4(\n            int(getSegmentIdAtIndex(inIdx)) == currentSeg ? 1 : 0,\n            int(getSegmentIdAtIndex(inIdx + 1)) == currentSeg ? 1 : 0,\n            int(getSegmentIdAtIndex(inIdx + 2)) == currentSeg ? 1 : 0,\n            0\n          );\n\n          "+l+"\n        }\n        setOutput(sumValue);\n      }\n    "},Tr=function(e,t,n){var i,a;if(this.variableNames=["c","a","b"],this.outputShape=t,n>4)throw Error("Where for rank "+n+" is not yet supported");if(1===n)a="resRC",i="resRC";else{for(var o=["resRC.x","resRC.y","resRC.z","resRC.w"],r=[],s=[],c=0;c<t.length;c++)s.push(""+o[c]),c<e&&r.push(""+o[c]);i=r.join(),a=s.join()}var l=ja(n);this.userCode="\n      void main() {\n        "+l+" resRC = getOutputCoords();\n        float cVal = getC("+i+");\n        if (cVal >= 1.0) {\n          setOutput(getA("+a+"));\n        } else {\n          setOutput(getB("+a+"));\n        }\n      }\n    "},Ir=function(){function e(e){this.variableNames=["source"],this.outputShape=e,this.rank=e.length;var t,n=ja(this.rank),i="uniform int start["+this.rank+"];",a=function(e){if(1===e)return"sourceLoc";if(e<=6)return Ar.slice(0,e).map((function(e){return"sourceLoc."+e})).join(",");throw Error("Slicing for rank "+e+" is not yet supported")}(this.rank);t="\n        "+n+" sourceLoc;\n        "+n+" coords = getOutputCoords();\n        "+e.map((function(e,t){return"sourceLoc."+Ar[t]+" = start["+t+"] + coords."+Ar[t]+";"})).join("\n")+"\n      ",this.userCode="\n      "+i+"\n      void main() {\n        "+t+"\n        setOutput(getSource("+a+"));\n      }\n    "}return e.prototype.getCustomSetupFunc=function(e){var t=this;if(e.length!==this.rank)throw Error("The rank ("+this.rank+") of the program must match the length of start ("+e.length+")");return function(n,i){null==t.startLoc&&(t.startLoc=n.getUniformLocationNoThrow(i,"start"),null==t.startLoc)||n.gl.uniform1iv(t.startLoc,e)}},e}(),Ar=["x","y","z","w","u","v"],Rr=function(){function e(e){this.variableNames=["source"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=e,this.rank=e.length;var t=ja(this.rank),n=Ia("coords",this.rank),i=Ia("sourceLoc",this.rank),a=1===this.rank?"sourceLoc":"vec2("+i.slice(-2).join()+")",o="getChannel(getSource("+i.join()+"), "+a+")",r="\n      result.x = "+o+";\n      if (++"+n[this.rank-1]+" < "+e[this.rank-1]+") {\n        ++"+i[this.rank-1]+";\n        result.y = "+o+";\n        --"+i[this.rank-1]+";\n      }\n    ",s=1===this.rank?"":"\n      --"+n[this.rank-1]+";\n      if (++"+n[this.rank-2]+" < "+e[this.rank-2]+") {\n        ++"+i[this.rank-2]+";\n        result.z = "+o+";\n        if (++"+n[this.rank-1]+" < "+e[this.rank-1]+") {\n          ++"+i[this.rank-1]+";\n          result.w = "+o+";\n        }\n      }\n    ",c=this.rank<=4?"sourceLoc = coords +\n            "+t+"("+e.map((function(e,t){return"start["+t+"]"})).join()+");":e.map((function(e,t){return i[t]+" = "+n[t]+" + start["+t+"];"})).join("\n");this.userCode="\n      uniform int start["+this.rank+"];\n      void main() {\n        "+t+" coords = getOutputCoords();\n        "+t+" sourceLoc;\n        "+c+"\n        vec4 result = vec4(0.);\n        "+r+"\n        "+s+"\n        setOutput(result);\n      }\n    "}return e.prototype.getCustomSetupFunc=function(e){var t=this;if(e.length!==this.rank)throw Error("The rank ("+this.rank+") of the program must match the length of start ("+e.length+")");return function(n,i){null==t.startLoc&&(t.startLoc=n.getUniformLocationNoThrow(i,"start"),null==t.startLoc)||n.gl.uniform1iv(t.startLoc,e)}},e}(),Er=function(e,t,n){this.variableNames=["x"],this.outputShape=n;var i=n.length,a=ja(n.length),o=ja(n.length),r="";if(1===i)r="coords * strides + begin";else{var s=0;r=n.map((function(e,t){return s++,1===n.length?"coords * strides["+t+"] + begin["+t+"]":"coords["+(s-1)+"] * strides["+t+"] + begin["+t+"]"})).join(",")}this.userCode="\n      "+a+" begin = "+a+"("+e+");\n      "+a+" strides = "+a+"("+t+");\n\n      void main() {\n        "+o+" coords = getOutputCoords();\n        setOutput(getX("+r+"));\n      }\n    "},Nr=function(){function e(e){this.gpgpu=e,this.numUsedTextures=0,this.numFreeTextures=0,this.freeTextures={},this.logEnabled=!1,this.usedTextures={}}return e.prototype.acquireTexture=function(e,t,n){var i,a=Fr(t,n),o=Hr(e,a,n);if(o in this.freeTextures||(this.freeTextures[o]=[]),o in this.usedTextures||(this.usedTextures[o]=[]),this.freeTextures[o].length>0){this.numFreeTextures--,this.numUsedTextures++,this.log();var r=this.freeTextures[o].shift();return this.usedTextures[o].push(r),r}return this.numUsedTextures++,this.log(),a===Le.PACKED_2X2_FLOAT32?i=this.gpgpu.createPackedMatrixTexture(e[0],e[1]):a===Le.PACKED_2X2_FLOAT16?i=this.gpgpu.createFloat16PackedMatrixTexture(e[0],e[1]):a===Le.UNPACKED_FLOAT32?i=this.gpgpu.createFloat32MatrixTexture(e[0],e[1]):a===Le.UNPACKED_FLOAT16?i=this.gpgpu.createFloat16MatrixTexture(e[0],e[1]):a===Le.PACKED_4X1_UNSIGNED_BYTE&&(i=this.gpgpu.createUnsignedBytesMatrixTexture(e[0],e[1])),this.usedTextures[o].push(i),i},e.prototype.releaseTexture=function(e,t,n,i){if(null!=this.freeTextures){var a=Hr(t,Fr(n,i),i);a in this.freeTextures||(this.freeTextures[a]=[]),this.freeTextures[a].push(e),this.numFreeTextures++,this.numUsedTextures--;var o=this.usedTextures[a],r=o.indexOf(e);if(r<0)throw new Error("Cannot release a texture that was never provided by this texture manager");o.splice(r,1),this.log()}},e.prototype.log=function(){this.logEnabled&&console.log("Free/Used",this.numFreeTextures+" / "+this.numUsedTextures,"("+(this.numFreeTextures+this.numUsedTextures)+")")},e.prototype.getNumUsedTextures=function(){return this.numUsedTextures},e.prototype.getNumFreeTextures=function(){return this.numFreeTextures},e.prototype.dispose=function(){var e=this;if(null!=this.freeTextures){for(var t in this.freeTextures)this.freeTextures[t].forEach((function(t){e.gpgpu.deleteMatrixTexture(t)}));for(var t in this.usedTextures)this.usedTextures[t].forEach((function(t){e.gpgpu.deleteMatrixTexture(t)}));this.freeTextures=null,this.usedTextures=null,this.numUsedTextures=0,this.numFreeTextures=0}},e}();function Fr(e,t){if(e===He.UPLOAD)return Le.PACKED_2X2_FLOAT32;if(e===He.RENDER||null==e)return function(e){return l().getBool("WEBGL_RENDER_FLOAT32_ENABLED")?e?Le.PACKED_2X2_FLOAT32:Le.UNPACKED_FLOAT32:e?Le.PACKED_2X2_FLOAT16:Le.UNPACKED_FLOAT16}(t);if(e===He.DOWNLOAD||e===He.PIXELS)return Le.PACKED_4X1_UNSIGNED_BYTE;throw new Error("Unknown logical texture type "+e)}function Hr(e,t,n){return e[0]+"_"+e[1]+"_"+t+"_"+n}var Lr=function(e,t){this.variableNames=["A"];for(var n=new Array(e.length),i=0;i<n.length;i++)n[i]=e[i]*t[i];this.outputShape=n,this.rank=n.length;var a=ja(this.rank),o=function(e){var t=e.length;if(t>5)throw Error("Tile for rank "+t+" is not yet supported");if(1===t)return"imod(resRC, "+e[0]+")";for(var n=["resRC.x","resRC.y","resRC.z","resRC.w","resRC.u"],i=[],a=0;a<e.length;a++)i.push("imod("+n[a]+", "+e[a]+")");return i.join()}(e);this.userCode="\n      void main() {\n        "+a+" resRC = getOutputCoords();\n        setOutput(getA("+o+"));\n      }\n    "},Br=function(e,t){this.variableNames=["A"];for(var n=new Array(e.length),i=0;i<n.length;i++)n[i]=e[t[i]];this.outputShape=n,this.rank=n.length;var a=ja(this.rank),o=function(e){var t=e.length;if(t>6)throw Error("Transpose for rank "+t+" is not yet supported");for(var n=["resRC.x","resRC.y","resRC.z","resRC.w","resRC.u","resRC.v"],i=new Array(t),a=0;a<e.length;a++)i[e[a]]=n[a];return i.join()}(t);this.userCode="\n    void main() {\n      "+a+" resRC = getOutputCoords();\n      setOutput(getA("+o+"));\n    }\n    "},Ur=function(e,t){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0;for(var n=new Array(e.length),i=0;i<n.length;i++)n[i]=e[t[i]];if(this.outputShape=n,this.rank=n.length,this.rank>6)throw Error("Packed transpose for rank "+this.rank+" is not yet supported.");var a=ja(this.rank),o=Ta("rc",this.rank),r=new Array(this.rank);for(i=0;i<t.length;i++)r[t[i]]=o[i];var s="vec2("+r.slice(-2).join()+")",c="++"+o[this.rank-1]+" < "+n[this.rank-1],l="getChannel(getA("+r.join()+"), "+s+")";this.userCode="\n    void main() {\n      "+a+" rc = getOutputCoords();\n      vec4 result = vec4(0.);\n      result[0] = "+l+";\n      if("+c+") {\n        result[1] = "+l+";\n      }\n      --"+o[this.rank-1]+";\n      if(++"+o[this.rank-2]+" < "+n[this.rank-2]+") {\n        result[2] = "+l+";\n        if("+c+") {\n          result[3] = "+l+";\n        }\n      }\n      setOutput(result);\n    }\n    "},Yr=function(e,t){this.variableNames=["A"],this.outputShape=e,this.userCode="\n      float unaryOperation(float x) {\n        "+t+"\n      }\n\n      void main() {\n        float x = getAAtOutCoords();\n        float y = unaryOperation(x);\n\n        setOutput(y);\n      }\n    "},zr="if (isnan(x)) return x;",Qr="return abs(x);",Vr=zr+"\n  return (x < 0.0) ? 0.0 : x;\n",jr=zr+"\n  return (x < 0.0) ? 0.0 : min(6.0, x);\n",Gr="return (x >= 0.0) ? x : (exp(x) - 1.0);",$r="return -x;",qr="return ceil(x);",Jr="return floor(x);",Kr="return exp(x);",Zr="return exp(x) - 1.0;",es="return x;",ts="\n  vec4 result = x * vec4(greaterThanEqual(x, vec4(0.0)));\n  bvec4 isNaN = isnan(x);\n\n  result.r = isNaN.r ? x.r : result.r;\n  result.g = isNaN.g ? x.g : result.g;\n  result.b = isNaN.b ? x.b : result.b;\n  result.a = isNaN.a ? x.a : result.a;\n\n  return result;\n",ns="\n  vec4 result = min(x, vec4(6.)) * vec4(greaterThanEqual(x, vec4(0.0)));\n  bvec4 isNaN = isnan(x);\n\n  result.r = isNaN.r ? x.r : result.r;\n  result.g = isNaN.g ? x.g : result.g;\n  result.b = isNaN.b ? x.b : result.b;\n  result.a = isNaN.a ? x.a : result.a;\n\n  return result;\n",is="\n  vec4 result;\n\n  result.r = (x.r >= 0.0) ? x.r : (exp(x.r) - 1.0);\n  result.g = (x.g >= 0.0) ? x.g : (exp(x.g) - 1.0);\n  result.b = (x.b >= 0.0) ? x.b : (exp(x.b) - 1.0);\n  result.a = (x.a >= 0.0) ? x.a : (exp(x.a) - 1.0);\n\n  return result;\n",as=function(e,t){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!0,this.outputShape=e,this.userCode="\n      vec4 unaryOperation(vec4 x) {\n        "+t+"\n      }\n\n      void main() {\n        vec4 x = getAAtOutCoords();\n        vec4 y = unaryOperation(x);\n\n        setOutput(y);\n      }\n    "},os=function(e){this.variableNames=["A"],this.packedInputs=!0,this.packedOutput=!1,this.outputShape=e;var t=e.length,n=Ia("rc",t),i=ja(t),a=function(e,t){if(1===e)return"rc";for(var n="",i=0;i<e;i++)n+=t[i],i<e-1&&(n+=",");return n}(t,n),o=n.slice(-2),r=t<=1?"rc":"vec2("+o.join(",")+")";this.userCode="\n      void main() {\n        "+i+" rc = getOutputCoords();\n        vec4 packedInput = getA("+a+");\n\n        setOutput(getChannel(packedInput, "+r+"));\n      }\n    "},rs={};function ss(e,t){if(void 0===t&&(t=!1),"linear"===e)return"return x;";if("relu"===e)return t?ts:Vr;if("elu"===e)return t?is:Gr;if("relu6"===e)return t?ns:jr;if("prelu"===e)return t?so:oo;throw new Error("Activation "+e+" has not been implemented for the WebGL backend.")}var cs=function(e){function t(t){var n,i=e.call(this)||this;if(i.pendingRead=new WeakMap,i.pendingDisposal=new WeakSet,i.dataRefCount=new WeakMap,i.numBytesInGPU=0,i.uploadWaitMs=0,i.downloadWaitMs=0,i.warnedAboutMemory=!1,i.pendingDeletes=0,i.disposed=!1,!l().getBool("HAS_WEBGL"))throw new Error("WebGL is not supported on this device");if(null==t){var a=ze(l().getNumber("WEBGL_VERSION"));i.binaryCache=((n=l().getNumber("WEBGL_VERSION"))in rs||(rs[n]={}),rs[n]),i.gpgpu=new or(a),i.canvas=a.canvas,i.gpgpuCreatedLocally=!0}else i.gpgpu=t,i.binaryCache={},i.gpgpuCreatedLocally=!1,i.canvas=t.gl.canvas;return i.textureManager=new Nr(i.gpgpu),i.numMBBeforeWarning=null==l().global.screen?1024:l().global.screen.height*l().global.screen.width*window.devicePixelRatio*600/1024/1024,i.texData=new Qi(i,Re),i}return a(t,e),t.prototype.numDataIds=function(){return this.texData.numDataIds()+(this.cpuBackend?this.cpuBackend.numDataIds():0)-this.pendingDeletes},t.prototype.write=function(e,t,n){if(l().getBool("DEBUG")&&this.checkNumericalProblems(e),"complex64"===n&&null!=e)throw new Error("Cannot write to a complex64 dtype. Please use tf.complex(real, imag).");var i={};return this.texData.set(i,{shape:t,dtype:n,values:e,usage:He.UPLOAD}),i},t.prototype.move=function(e,t,n,i){if(l().getBool("DEBUG")&&this.checkNumericalProblems(t),"complex64"===i)throw new Error("Cannot write to a complex64 dtype. Please use tf.complex(real, imag).");this.texData.set(e,{shape:n,dtype:i,values:t,usage:He.UPLOAD})},t.prototype.readSync=function(e){var t=this.texData.get(e),n=t.values,i=t.dtype,a=t.complexTensors,o=t.shape;if(null!=t.slice){var r;r=t.isPacked?new as(o,es):new Yr(o,es);var s=this.runWebGLProgram(r,[{dataId:e,shape:o,dtype:i}],i),c=this.readSync(s.dataId);return this.disposeData(s.dataId),c}if(null!=n)return this.convertAndCacheOnCPU(e);if("string"===i)return n;var l,d,b=null!=this.activeTimers;return b&&(l=ne()),d="complex64"===i?pa(a.real.dataSync(),a.imag.dataSync()):this.getValuesFromTexture(e),b&&(this.downloadWaitMs+=ne()-l),this.convertAndCacheOnCPU(e,d)},t.prototype.read=function(e){return o(this,void 0,void 0,(function(){var t,n,i,a,o,s,c,d,b,u,p,h,m,g,f,_,v,C,S;return r(this,(function(r){switch(r.label){case 0:if(this.pendingRead.has(e))return t=this.pendingRead.get(e),[2,new Promise((function(e){return t.push(e)}))];if(n=this.texData.get(e),i=n.values,a=n.shape,o=n.dtype,s=n.complexTensors,c=n.isPacked,null!=n.slice)return d=c?new as(a,es):new Yr(a,es),b=this.runWebGLProgram(d,[{dataId:e,shape:a,dtype:o}],o),u=this.read(b.dataId),this.disposeData(b.dataId),[2,u];if(null!=i)return[2,this.convertAndCacheOnCPU(e)];if(!l().getBool("WEBGL_DOWNLOAD_FLOAT_ENABLED")&&2===l().getNumber("WEBGL_VERSION"))throw new Error("tensor.data() with WEBGL_DOWNLOAD_FLOAT_ENABLED=false and WEBGL_VERSION=2 not yet supported.");return p=null,"complex64"!==o&&l().get("WEBGL_BUFFER_SUPPORTED")&&(h=this.decode(e),m=this.texData.get(h.dataId),p=(S=this.gpgpu).createBufferFromTexture.apply(S,[m.texture].concat(Ve(a)))),this.pendingRead.set(e,[]),"complex64"===o?[3,2]:[4,this.gpgpu.createAndWaitForFence()];case 1:r.sent(),r.label=2;case 2:return"complex64"!==o?[3,4]:[4,Promise.all([s.real.data(),s.imag.data()])];case 3:return f=r.sent(),g=pa(f[0],f[1]),[3,5];case 4:null==p?g=this.getValuesFromTexture(e):(_=X(a),g=this.gpgpu.downloadFloat32MatrixFromBuffer(p,_)),r.label=5;case 5:return null!=h&&this.disposeData(h.dataId),v=this.convertAndCacheOnCPU(e,g),C=this.pendingRead.get(e),this.pendingRead.delete(e),C.forEach((function(e){return e(v)})),this.pendingDisposal.has(e)&&(this.pendingDisposal.delete(e),this.disposeData(e),this.pendingDeletes--),[2,v]}}))}))},t.prototype.checkNumericalProblems=function(e){if(null!=e)for(var t=0;t<e.length;t++){var n=e[t];if(!qe(n)){if(l().getBool("WEBGL_RENDER_FLOAT32_CAPABLE"))throw Error("The value "+n+" cannot be represented with your current settings. Consider enabling float32 rendering: 'tf.env().set('WEBGL_RENDER_FLOAT32_ENABLED', true);'");throw Error("The value "+n+" cannot be represented on this device.")}}},t.prototype.getValuesFromTexture=function(e){var t,n=this.texData.get(e),i=n.shape,a=n.dtype,o=n.isPacked,r=X(i);if(l().getBool("WEBGL_DOWNLOAD_FLOAT_ENABLED")){var s=this.decode(e),c=this.texData.get(s.dataId),d=(t=this.gpgpu).downloadMatrixFromPackedTexture.apply(t,[c.texture].concat(Ve(i))).subarray(0,r);return this.disposeData(s.dataId),d}var b=l().getBool("WEBGL_PACK")&&!0===o,u=b?Wt(i):i,p=b?new Ao(u):new Io(u),h=this.runWebGLProgram(p,[{shape:u,dtype:a,dataId:e}],"float32"),m=this.texData.get(h.dataId),g=this.gpgpu.downloadByteEncodedFloatMatrixFromOutputTexture(m.texture,m.texShape[0],m.texShape[1]).subarray(0,r);return this.disposeData(h.dataId),g},t.prototype.time=function(e){return o(this,void 0,void 0,(function(){var t,n,i,a,o,s,c;return r(this,(function(r){switch(r.label){case 0:return t=this.activeTimers,n=[],i=!1,null==this.programTimersStack?(this.programTimersStack=n,i=!0):this.activeTimers.push(n),this.activeTimers=n,e(),a=k(this.activeTimers.map((function(e){return e.query}))).filter((function(e){return null!=e})),o=k(this.activeTimers.map((function(e){return e.name}))).filter((function(e){return null!=e})),this.activeTimers=t,i&&(this.programTimersStack=null),s={uploadWaitMs:this.uploadWaitMs,downloadWaitMs:this.downloadWaitMs,kernelMs:null,wallMs:null},l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_RELIABLE")>0?[4,Promise.all(a)]:[3,2];case 1:return c=r.sent(),s.kernelMs=y(c),s.getExtraProfileInfo=function(){return c.map((function(e,t){return{name:o[t],ms:e}})).map((function(e){return e.name+": "+e.ms})).join(", ")},[3,3];case 2:s.kernelMs={error:"WebGL query timers are not supported in this environment."},r.label=3;case 3:return this.uploadWaitMs=0,this.downloadWaitMs=0,[2,s]}}))}))},t.prototype.memory=function(){return{unreliable:!1,numBytesInGPU:this.numBytesInGPU}},t.prototype.startTimer=function(){return l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_RELIABLE")>0?this.gpgpu.beginQuery():{startMs:ne(),endMs:null}},t.prototype.endTimer=function(e){return l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_RELIABLE")>0?(this.gpgpu.endQuery(),e):(e.endMs=ne(),e)},t.prototype.getQueryTime=function(e){return o(this,void 0,void 0,(function(){var t;return r(this,(function(n){return l().getNumber("WEBGL_DISJOINT_QUERY_TIMER_EXTENSION_RELIABLE")>0?[2,this.gpgpu.waitForQueryAndGetTime(e)]:[2,(t=e).endMs-t.startMs]}))}))},t.prototype.disposeData=function(e){if(!this.pendingDisposal.has(e)){if(this.pendingRead.has(e))return this.pendingDisposal.add(e),void this.pendingDeletes++;if(this.texData.has(e)){this.releaseGPUData(e);var t=this.texData.get(e).complexTensors;null!=t&&(t.real.dispose(),t.imag.dispose()),this.texData.delete(e)}}},t.prototype.releaseGPUData=function(e){var t=this.texData.get(e),n=t.texture,i=t.dtype,a=t.texShape,o=t.usage,r=t.isPacked,s=t.slice,c=s&&s.origDataId||e,l=this.dataRefCount.get(c);l>1?this.dataRefCount.set(c,l-1):(this.dataRefCount.delete(c),null!=n&&(this.numBytesInGPU-=this.computeBytes(a,i),this.textureManager.releaseTexture(n,a,o,r)));var d=this.texData.get(e);d.texture=null,d.texShape=null,d.isPacked=!1,d.slice=null},t.prototype.getTexture=function(e){return this.uploadToGPU(e),this.texData.get(e).texture},t.prototype.getDataInfo=function(e){return this.texData.get(e)},t.prototype.getCPUBackend=function(){return l().getBool("WEBGL_CPU_FORWARD")?(null==this.cpuBackend&&(this.cpuBackend=Re.findBackend("cpu")),this.cpuBackend):null},t.prototype.shouldExecuteOnCPU=function(e,t){var n=this;return void 0===t&&(t=128),null!=this.getCPUBackend()&&e.every((function(e){return null==n.texData.get(e.dataId).texture&&e.size<t}))},t.prototype.getGPGPUContext=function(){return this.gpgpu},t.prototype.complex=function(e,t){var n=this.makeOutput(e.shape,"complex64");return this.texData.get(n.dataId).complexTensors={real:Re.keep(e.clone()),imag:Re.keep(t.clone())},n},t.prototype.real=function(e){return this.texData.get(e.dataId).complexTensors.real.clone()},t.prototype.imag=function(e){return this.texData.get(e.dataId).complexTensors.imag.clone()},t.prototype.slice=function(e,t,n){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.slice(e,t,n);if(0===X(n))return dn([],n,e.dtype);var i=this.texData.get(e.dataId).isPacked,a=Ni(e.shape,t,n);if(i||!a){var o=l().getBool("WEBGL_PACK_ARRAY_OPERATIONS")?new Rr(n):new Ir(n),r=o.getCustomSetupFunc(t);return this.compileAndRun(o,[e],null,r)}return this.uploadToGPU(e.dataId),this.shallowSlice(e,t,n)},t.prototype.shallowSlice=function(e,t,n){var i=this.texData.get(e.dataId),a=this.makeOutput(n,e.dtype),o=this.texData.get(a.dataId);Object.assign(o,i),o.shape=n,o.dtype=e.dtype;var r=Fi(t,e.strides);i.slice&&(r+=i.slice.flatOffset),o.slice={flatOffset:r,origDataId:i.slice&&i.slice.origDataId||e.dataId};var s=this.dataRefCount.get(o.slice.origDataId)||1;return this.dataRefCount.set(o.slice.origDataId,s+1),a},t.prototype.stridedSlice=function(e,t,n,i){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.stridedSlice(e,t,n,i);var a=Ai(t,n,i);if(a.some((function(e){return 0===e})))return dn([],a);var o=new Er(t,i,a);return this.compileAndRun(o,[e])},t.prototype.reverse=function(e,t){var n=l().getBool("WEBGL_PACK_ARRAY_OPERATIONS")?new Pr(e.shape,t):new Mr(e.shape,t);return this.compileAndRun(n,[e])},t.prototype.concat=function(e,t){if("complex64"===e[0].dtype){var n=e.map((function(e){return cn(e)})),i=e.map((function(e){return ln(e)}));return sn(this.concat(n,t),this.concat(i,t))}if(this.shouldExecuteOnCPU(e))return this.cpuBackend.concat(e,t);if(1===e.length)return e[0];if(e.length>l().getNumber("WEBGL_MAX_TEXTURES_IN_SHADER")){var a=Math.floor(e.length/2),o=this.concat(e.slice(0,a),t),r=this.concat(e.slice(a),t);return this.concat([o,r],t)}if(l().getBool("WEBGL_PACK_ARRAY_OPERATIONS")&&e[0].rank>1){var s=new ho(e.map((function(e){return e.shape})),t);return this.compileAndRun(s,e)}var c=on(e.map((function(e){return e.shape})),t),d=e.map((function(e){return e.as2D(-1,X(e.shape.slice(t)))})),b=new po(d.map((function(e){return e.shape})));return this.compileAndRun(b,d).reshape(c)},t.prototype.neg=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.neg(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,$r,e.dtype);var t=new Yr(e.shape,$r);return this.compileAndRun(t,[e])},t.prototype.batchMatMul=function(e,t,n,i){var a=n?e.shape[2]:e.shape[1],o=i?t.shape[1]:t.shape[2],r=n?e.shape[1]:e.shape[2],s=e.shape[0];if((1===a||1===o)&&r>1e3){n&&(e=e.transpose([0,2,1])),i&&(t=t.transpose([0,2,1]));var c=1===o?e:e.as3D(s,r,1),l=1===o?2:1,d=1===o?t.as3D(s,1,r):t;return this.multiply(c,d).sum(l,!0)}var b=ke(e.dtype,t.dtype),u=new pr(e.shape,[s,a,o],n,i);return this.compileAndRun(u,[e,t],b)},t.prototype.fusedBatchMatMul=function(e){var t=e.a,n=e.b,i=e.transposeA,a=e.transposeB,o=e.bias,r=e.activation,s=e.preluActivationWeights,c=i?t.shape[2]:t.shape[1],l=a?n.shape[1]:n.shape[2],d=t.shape[0],b=ke(t.dtype,n.dtype),u=null!=o,p=null!=s,h=r?ss(r,!0):null,m=new pr(t.shape,[d,c,l],i,a,u,h,p),g=[t,n];return o&&g.push(o),s&&g.push(s),this.compileAndRun(m,g,b)},t.prototype.multiply=function(e,t){if("complex64"===e.dtype){var n=this.texData.get(e.dataId),i=this.texData.get(t.dataId),a=new to("return areal * breal - aimag * bimag;",e.shape,t.shape),o=new to("return areal * bimag + aimag * breal;",e.shape,t.shape),r=[this.makeComplexComponentTensorInfo(e,n.complexTensors.real),this.makeComplexComponentTensorInfo(e,n.complexTensors.imag),this.makeComplexComponentTensorInfo(t,i.complexTensors.real),this.makeComplexComponentTensorInfo(t,i.complexTensors.imag)],s=this.compileAndRun(a,r),c=this.compileAndRun(o,r),d=this.complex(s,c);return s.dispose(),c.dispose(),d}if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.multiply(e,t);if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,ao,e.dtype);var b=new ro(ao,e.shape,t.shape);return this.compileAndRun(b,[e,t],e.dtype)},t.prototype.batchNormalization=function(e,t,n,i,a,o){var r=[e,t,n],s=null;null!=o&&(s=o.shape,r.push(o));var c=null;if(null!=a&&(c=a.shape,r.push(a)),l().getBool("WEBGL_PACK_NORMALIZATION")){var d=new eo(e.shape,t.shape,n.shape,s,c,i);return this.compileAndRun(d,r)}var b=new Za(e.shape,t.shape,n.shape,s,c,i);return this.compileAndRun(b,r)},t.prototype.localResponseNormalization4D=function(e,t,n,i,a){var o=l().getBool("WEBGL_PACK_NORMALIZATION")?new dr(e.shape,t,n,i,a):new cr(e.shape,t,n,i,a);return this.compileAndRun(o,[e])},t.prototype.LRNGrad=function(e,t,n,i,a,o,r){var s=new lr(t.shape,i,a,o,r);return this.compileAndRun(s,[t,n,e])},t.prototype.tile=function(e,t){if("string"===e.dtype){var n=this.readSync(e.dataId).map((function(e){return oe(e)}));return ka(Qn(e.shape,e.dtype,n),t)}var i=new Lr(e.shape,t);return this.compileAndRun(i,[e])},t.prototype.pad=function(e,t,n){var i=l().getBool("WEBGL_PACK_ARRAY_OPERATIONS")?new _r(e.shape,t,n):new fr(e.shape,t,n);return this.compileAndRun(i,[e])},t.prototype.transpose=function(e,t){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.transpose(e,t);var n=l().getBool("WEBGL_PACK_ARRAY_OPERATIONS")?new Ur(e.shape,t):new Br(e.shape,t);return this.compileAndRun(n,[e])},t.prototype.gather=function(e,t,n){if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.gather(e,t,n);var i=new Ho(e.shape,t.size,n);return this.compileAndRun(i,[e,t])},t.prototype.batchToSpaceND=function(e,t,n){w(e.rank<=4,(function(){return"batchToSpaceND for rank > 4 with a WebGL backend not implemented yet"}));var i=t.reduce((function(e,t){return e*t})),a=Ci(e.shape,t,i),o=Si(a.length,t.length),r=yi(e.shape,t,i),s=wi(n,t.length),c=xi(r,n,t.length);return e.reshape(a).transpose(o).reshape(r).slice(s,c)},t.prototype.spaceToBatchND=function(e,t,n){w(e.rank<=4,(function(){return"spaceToBatchND for rank > 4 with a WebGL backend not implemented yet"}));var i=t.reduce((function(e,t){return e*t})),a=[[0,0]];a.push.apply(a,n);for(var o=1+t.length;o<e.shape.length;++o)a.push([0,0]);var r=e.pad(a),s=Ci(r.shape,t,i,!1),c=Si(s.length,t.length,!1),l=yi(r.shape,t,i,!1);return r.reshape(s).transpose(c).reshape(l)},t.prototype.reduce=function(e,t,n){var i=e.shape[0],a=e.shape[1],o=Xi(a),r=new Sr({windowSize:o,inSize:a,batchSize:i},t),s=this.compileAndRun(r,[e],n);return 1===s.shape[1]?s:this.reduce(s,t,n)},t.prototype.argReduce=function(e,t,n){void 0===n&&(n=null);var i=e.shape[0],a=e.shape[1];null!=n&&(i=n.shape[0],a=n.shape[1]);var o=Xi(a),r=new Da({windowSize:o,inSize:a,batchSize:i},t,null==n),s=[e];null!=n&&s.push(n);var c=this.compileAndRun(r,s,"int32");return 1===c.shape[1]?c:this.argReduce(e,t,c)},t.prototype.argReducePacked=function(e,t,n){void 0===n&&(n=null);var i=null!=n?n.shape:e.shape,a=Xi(i[i.length-1]),o=new qa(i,a,t,null==n),r=this.compileAndRun(o,null==n?[e]:[e,n],"int32");return r.rank===e.rank?this.argReducePacked(e,t,r):r},t.prototype.sum=function(e,t){Zt("sum",t,e.rank);var n=Jt(e.shape,t),i=n[0],a=X(n[1]),o=e.as2D(-1,a),r=Xe(e.dtype);return this.reduce(o,"sum",r).reshape(i)},t.prototype.prod=function(e,t){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.prod(e,t);var n=Jt(e.shape,t),i=n[0],a=X(n[1]),o=e.as2D(-1,a),r=Xe(e.dtype);return this.reduce(o,"prod",r).reshape(i)},t.prototype.unsortedSegmentSum=function(e,t,n){var i=0,a=en([i],e.rank),o=e;null!=a&&(o=e.transpose(a),i=nn(1,e.rank)[0]);var r=function(e,t,n){for(var i=[],a=e.length,o=0;o<a;o++)i.push(o!==t?e[o]:n);return i}(o.shape,i,n),s=X([o.shape[i]]),c=o.as2D(-1,s),l=Xe(e.dtype),d=this.segOpCompute(c,"unsortedSegmentSum",t,l,n).reshape(r);return null!=a&&(d=d.transpose(tn(a))),d},t.prototype.segOpCompute=function(e,t,n,i,a){var o=e.shape[0],r=e.shape[1],s=function(e,t){var n,i=!1;for(e<=30?(n=e,i=!0):n=q(e,Math.floor(Math.sqrt(e)));!i;)n>t||n===e?i=!0:n=q(e,n+1);return n}(r,a),c=new Dr({windowSize:s,inSize:r,batchSize:o,numSegments:a},t),l=this.compileAndRun(c,[e,n],i);return l.shape[1]===a?l:(n=xn(0,a).tile([r/s]),this.segOpCompute(l,t,n,i,a))},t.prototype.argMinMaxReduce=function(e,t,n){var i=[t];if(Zt("arg"+n.charAt(0).toUpperCase()+n.slice(1),i,e.rank),!l().getBool("WEBGL_PACK_REDUCE")||e.rank<=2){var a=Jt(e.shape,i),o=a[0],r=X(a[1]),s=e.as2D(-1,r);return this.argReduce(s,n).reshape(o)}return this.argReducePacked(e,n)},t.prototype.argMin=function(e,t){return this.argMinMaxReduce(e,t,"min")},t.prototype.argMax=function(e,t){return this.argMinMaxReduce(e,t,"max")},t.prototype.cumsum=function(e,t,n,i){if(t!==e.rank-1)throw new Error("WebGL cumsum shader expects an inner-most axis="+(e.rank-1)+" but got axis="+t);var a=new Xo(e.shape,n,i);return this.compileAndRun(a,[e])},t.prototype.equal=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(equal(a, b));\n","bool");var n=new ro("return float(a == b);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.notEqual=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(notEqual(a, b));\n","bool");var n=new ro("return float(a != b);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.less=function(e,t){if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.less(e,t);if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(lessThan(a, b));\n","bool");var n=new ro("return float(a < b);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.lessEqual=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(lessThanEqual(a, b));\n","bool");var n=new ro("return float(a <= b);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.greater=function(e,t){if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.greater(e,t);if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(greaterThan(a, b));\n","bool");var n=new ro("return float(a > b);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.greaterEqual=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(greaterThanEqual(a, b));\n","bool");var n=new ro("return float(a >= b);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.logicalNot=function(e){var t=new Yr(e.shape,"return float(!(x >= 1.0));");return this.compileAndRun(t,[e])},t.prototype.logicalAnd=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return vec4(\n    vec4(greaterThanEqual(a, vec4(1.0))) *\n    vec4(greaterThanEqual(b, vec4(1.0))));\n","bool");var n=new ro("return float(a >= 1.0 && b >= 1.0);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.logicalOr=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  return min(\n    vec4(greaterThanEqual(a, vec4(1.0))) +\n    vec4(greaterThanEqual(b, vec4(1.0))),\n    vec4(1.0));\n","bool");var n=new ro("return float(a >= 1.0 || b >= 1.0);",e.shape,t.shape);return this.compileAndRun(n,[e,t],"bool")},t.prototype.select=function(e,t,n){var i=new Tr(e.rank,t.shape,t.rank);return this.compileAndRun(i,[e,t,n],ke(t.dtype,n.dtype))},t.prototype.where=function(e){zt("tf.where() in webgl locks the UI thread. 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NAN : result.a;\n\n  return result;\n",e.shape,t.shape):new ro("\n  if (isnan(a)) return a;\n  if (isnan(b)) return b;\n\n  return min(a, b);\n",e.shape,t.shape);return this.compileAndRun(n,[e,t])},t.prototype.mod=function(e,t){var n=l().getBool("WEBGL_PACK_BINARY_OPERATIONS")?new co("\n  vec4 result = mod(a, b);\n  vec4 isNaN = vec4(equal(b, vec4(0.0)));\n  \n  result.r = isNaN.r > 0. ? NAN : result.r;\n  result.g = isNaN.g > 0. ? NAN : result.g;\n  result.b = isNaN.b > 0. ? NAN : result.b;\n  result.a = isNaN.a > 0. ? NAN : result.a;\n\n  return result;\n",e.shape,t.shape):new ro("if (b == 0.0) return NAN;\n  return mod(a, b);",e.shape,t.shape);return this.compileAndRun(n,[e,t])},t.prototype.max=function(e,t){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.max(e,t);Zt("max",t,e.rank);var n=Jt(e.shape,t),i=n[0],a=X(n[1]),o=e.as2D(-1,a);return this.reduce(o,"max",o.dtype).reshape(i)},t.prototype.maximum=function(e,t){if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.maximum(e,t);var n=l().getBool("WEBGL_PACK_BINARY_OPERATIONS")?new co("\n  vec4 result = vec4(max(a, b));\n  vec4 isNaN = min(vec4(isnan(a)) + vec4(isnan(b)), vec4(1.0));\n  \n  result.r = isNaN.r > 0. ? NAN : result.r;\n  result.g = isNaN.g > 0. ? NAN : result.g;\n  result.b = isNaN.b > 0. ? NAN : result.b;\n  result.a = isNaN.a > 0. ? NAN : result.a;\n\n  return result;\n",e.shape,t.shape):new ro("\n  if (isnan(a)) return a;\n  if (isnan(b)) return b;\n\n  return max(a, b);\n",e.shape,t.shape);return this.compileAndRun(n,[e,t])},t.prototype.all=function(e,t){Zt("all",t,e.rank);var n=Jt(e.shape,t),i=n[0],a=X(n[1]),o=e.as2D(-1,a);return this.reduce(o,"all",o.dtype).reshape(i)},t.prototype.any=function(e,t){Zt("any",t,e.rank);var n=Jt(e.shape,t),i=n[0],a=X(n[1]),o=e.as2D(-1,a);return this.reduce(o,"any",o.dtype).reshape(i)},t.prototype.realDivide=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  // vec4 one = vec4(equal(a, b));\n  // return one + (vec4(1.0) - one) * a / b;\n  vec4 result = a / b;\n  if(a.x == b.x) {\n    result.x = 1.;\n  }\n  if(a.y == b.y) {\n    result.y = 1.;\n  }\n  if(a.z == b.z) {\n    result.z = 1.;\n  }\n  if(a.w == b.w) {\n    result.w = 1.;\n  }\n\n  return result;\n","float32",!0);var n=new ro("\nif (a == b) {\n  return 1.0;\n};\nreturn a / b;",e.shape,t.shape);return this.compileAndRun(n,[e,t],"float32")},t.prototype.floorDiv=function(e,t){if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,"\n  ivec4 ia = round(a);\n  ivec4 ib = round(b);\n  bvec4 cond = notEqual(ib, ivec4(0));\n  ivec4 result = ivec4(0);\n  vec4 s = sign(a) * sign(b);\n\n  // Windows (D3D) wants guaranteed non-zero int division at compile-time.\n  if (cond[0]) {\n    result[0] = idiv(ia[0], ib[0], s[0]);\n  }\n  if (cond[1]) {\n    result[1] = idiv(ia[1], ib[1], s[1]);\n  }\n  if (cond[2]) {\n    result[2] = idiv(ia[2], ib[2], s[2]);\n  }\n  if (cond[3]) {\n    result[3] = idiv(ia[3], ib[3], s[3]);\n  }\n  return vec4(result);\n","int32");var n=new ro("\n  float s = sign(a) * sign(b);\n  int ia = round(a);\n  int ib = round(b);\n  if (ib != 0) {\n    // Windows (D3D) wants guaranteed non-zero int division at compile-time.\n    return float(idiv(ia, ib, s));\n  } else {\n    return NAN;\n  }\n",e.shape,t.shape);return this.compileAndRun(n,[e,t],"int32")},t.prototype.add=function(e,t){if("complex64"===e.dtype&&"complex64"===t.dtype)return this.complexSeparableBinaryOp(e,t,no);if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.add(e,t);var n=ke(e.dtype,t.dtype);if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,no,n);var i=new ro(no,e.shape,t.shape);return this.compileAndRun(i,[e,t],n)},t.prototype.packedUnaryOp=function(e,t,n){var i=new as(e.shape,t);return this.compileAndRun(i,[e],n)},t.prototype.packedBinaryOp=function(e,t,n,i,a){void 0===a&&(a=!1);var o=new co(n,e.shape,t.shape,a);return this.compileAndRun(o,[e,t],i)},t.prototype.complexSeparableBinaryOp=function(e,t,n){var i=this,a=this.texData.get(e.dataId),o=this.texData.get(t.dataId),r=[[a.complexTensors.real,o.complexTensors.real],[a.complexTensors.imag,o.complexTensors.imag]].map((function(a){var o=a[0],r=a[1],s=i.makeComplexComponentTensorInfo(e,o),c=i.makeComplexComponentTensorInfo(t,r),l=new ro(n,e.shape,t.shape);return i.compileAndRun(l,[s,c],ke(o.dtype,r.dtype))})),s=r[0],c=r[1],l=this.complex(s,c);return s.dispose(),c.dispose(),l},t.prototype.makeComplexComponentTensorInfo=function(e,t){return{dataId:t.dataId,dtype:t.dtype,shape:e.shape}},t.prototype.addN=function(e){if(1===e.length)return e[0];if(e.length>l().get("WEBGL_MAX_TEXTURES_IN_SHADER")){var t=Math.floor(e.length/2),n=this.addN(e.slice(0,t)),i=this.addN(e.slice(t));return this.addN([n,i])}var a=e.map((function(e){return e.dtype})).reduce((function(e,t){return ke(e,t)})),o=e.map((function(e){return e.shape})),r=l().getBool("WEBGL_PACK")?new Oa(e[0].shape,o):new Pa(e[0].shape,o);return this.compileAndRun(r,e,a)},t.prototype.subtract=function(e,t){if("complex64"===e.dtype&&"complex64"===t.dtype)return this.complexSeparableBinaryOp(e,t,io);if(this.shouldExecuteOnCPU([e,t]))return this.cpuBackend.subtract(e,t);var n=ke(e.dtype,t.dtype);if(l().getBool("WEBGL_PACK_BINARY_OPERATIONS"))return this.packedBinaryOp(e,t,io,e.dtype);var i=new ro(io,e.shape,t.shape);return this.compileAndRun(i,[e,t],n)},t.prototype.pow=function(e,t){var n=l().getBool("WEBGL_PACK_BINARY_OPERATIONS")?new co("\n  // isModRound1 has 1 for components with round(mod(b, 2.0)) == 1, 0 otherwise.\n  vec4 isModRound1 = vec4(equal(round(mod(b, 2.0)), ivec4(1)));\n  vec4 multiplier = sign(a) * isModRound1 + (vec4(1.0) - isModRound1);\n  vec4 result = multiplier * pow(abs(a), b);\n\n  // Ensure that a^0 = 1, including 0^0 = 1 as this correspond to TF and JS\n  bvec4 isExpZero = equal(b, vec4(0.0));\n  result.r = isExpZero.r ? 1.0 : result.r;\n  result.g = isExpZero.g ? 1.0 : result.g;\n  result.b = isExpZero.b ? 1.0 : result.b;\n  result.a = isExpZero.a ? 1.0 : result.a;\n\n  vec4 isNaN = vec4(lessThan(a, vec4(0.0))) * vec4(lessThan(floor(b), b));\n  \n  result.r = isNaN.r > 0. ? NAN : result.r;\n  result.g = isNaN.g > 0. ? NAN : result.g;\n  result.b = isNaN.b > 0. ? NAN : result.b;\n  result.a = isNaN.a > 0. ? NAN : result.a;\n\n  return result;\n",e.shape,t.shape):new ro("\nif(a < 0.0 && floor(b) < b){\n  return NAN;\n}\nif (b == 0.0) {\n  return 1.0;\n}\nreturn (round(mod(b, 2.0)) != 1) ?\n    pow(abs(a), b) : sign(a) * pow(abs(a), b);\n",e.shape,t.shape),i=ke(e.dtype,t.dtype);return this.compileAndRun(n,[e,t],i)},t.prototype.ceil=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.ceil(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,qr,e.dtype);var t=new Yr(e.shape,qr);return this.compileAndRun(t,[e])},t.prototype.floor=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.floor(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,Jr,e.dtype);var t=new Yr(e.shape,Jr);return this.compileAndRun(t,[e])},t.prototype.sign=function(e){var t=new Yr(e.shape,"\n  if (isnan(x)) { return 0.0; }\n  return sign(x);\n");return this.compileAndRun(t,[e])},t.prototype.isNaN=function(e){var t=new Yr(e.shape,"return float(isnan(x));");return this.compileAndRun(t,[e],"bool")},t.prototype.isInf=function(e){var t=new Yr(e.shape,"return float(isinf(x));");return this.compileAndRun(t,[e],"bool")},t.prototype.isFinite=function(e){var t=new Yr(e.shape,"return float(!isnan(x) && !isinf(x));");return this.compileAndRun(t,[e],"bool")},t.prototype.round=function(e){var t=new Yr(e.shape,"\n  // OpenGL ES does not support round function.\n  // The algorithm is based on banker's rounding.\n  float base = floor(x);\n  if ((x - base) < 0.5) {\n    return floor(x);\n  } else if ((x - base) > 0.5) {\n    return ceil(x);\n  } else {\n    if (mod(base, 2.0) == 0.0) {\n      return base;\n    } else {\n      return base + 1.0;\n    }\n  }\n");return this.compileAndRun(t,[e])},t.prototype.exp=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.exp(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,Kr,e.dtype);var t=new Yr(e.shape,Kr);return this.compileAndRun(t,[e])},t.prototype.expm1=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.expm1(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,Zr,e.dtype);var t=new Yr(e.shape,Zr);return this.compileAndRun(t,[e])},t.prototype.softmax=function(e,t){var n=R([t],e.shape),i=this.max(e,n),a=Kt(i.shape,n),o=this.subtract(e,i.reshape(a)),r=this.exp(o),s=this.sum(r,n).reshape(a);return this.realDivide(r,s)},t.prototype.log=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.log(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,"\n  vec4 result = log(x);\n  vec4 isNaN = vec4(lessThan(x, vec4(0.0)));\n  result.r = isNaN.r == 1.0 ? NAN : result.r;\n  result.g = isNaN.g == 1.0 ? NAN : result.g;\n  result.b = isNaN.b == 1.0 ? NAN : result.b;\n  result.a = isNaN.a == 1.0 ? NAN : result.a;\n\n  return result;\n",e.dtype);var t=new Yr(e.shape,"if (x < 0.0) return NAN;\n  return log(x);");return this.compileAndRun(t,[e])},t.prototype.log1p=function(e){var t=new Yr(e.shape,"return log(1.0 + x);");return this.compileAndRun(t,[e])},t.prototype.sqrt=function(e){var t=new Yr(e.shape,"return sqrt(x);");return this.compileAndRun(t,[e])},t.prototype.rsqrt=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.rsqrt(e);var t=new Yr(e.shape,"return inversesqrt(x);");return this.compileAndRun(t,[e])},t.prototype.reciprocal=function(e){var t=new Yr(e.shape,"return 1.0 / x;");return this.compileAndRun(t,[e])},t.prototype.relu=function(e){var t;return t=l().getBool("WEBGL_PACK")?new as(e.shape,ts):new Yr(e.shape,Vr),this.compileAndRun(t,[e])},t.prototype.relu6=function(e){var t;return t=l().getBool("WEBGL_PACK")?new as(e.shape,ns):new Yr(e.shape,jr),this.compileAndRun(t,[e])},t.prototype.prelu=function(e,t){var n=l().getBool("WEBGL_PACK_BINARY_OPERATIONS")?new co(so,e.shape,t.shape):new ro(oo,e.shape,t.shape);return this.compileAndRun(n,[e,t])},t.prototype.elu=function(e){if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,is,e.dtype);var t=new Yr(e.shape,Gr);return this.compileAndRun(t,[e])},t.prototype.eluDer=function(e,t){var n=l().getBool("WEBGL_PACK_BINARY_OPERATIONS")?new co("\n  vec4 bGTEZero = vec4(greaterThanEqual(b, vec4(0.)));\n  return (bGTEZero * a) + ((vec4(1.0) - bGTEZero) * (a * (b + vec4(1.0))));\n",e.shape,t.shape):new ro("return (b >= 1.0) ? a : a * (b + 1.0);",e.shape,t.shape);return this.compileAndRun(n,[e,t])},t.prototype.selu=function(e){var t=new Yr(e.shape,"\n  // Stable and Attracting Fixed Point (0, 1) for Normalized Weights.\n  // see: https://arxiv.org/abs/1706.02515\n  float scaleAlpha = 1.7580993408473768;\n  float scale = 1.0507009873554805;\n  return (x >= 0.0) ? scale * x : scaleAlpha * (exp(x) - 1.0);\n");return this.compileAndRun(t,[e])},t.prototype.int=function(e){var t=new Yr(e.shape,"return float(int(x));");return this.compileAndRun(t,[e],"int32")},t.prototype.clip=function(e,t,n){var i,a=(i=l().getBool("WEBGL_PACK_CLIP")?new bo(e.shape):new lo(e.shape)).getCustomSetupFunc(t,n);return this.compileAndRun(i,[e],null,a)},t.prototype.abs=function(e){if(this.shouldExecuteOnCPU([e]))return this.cpuBackend.abs(e);if(l().getBool("WEBGL_PACK_UNARY_OPERATIONS"))return this.packedUnaryOp(e,Qr,e.dtype);var t=new Yr(e.shape,Qr);return this.compileAndRun(t,[e])},t.prototype.complexAbs=function(e){var t=this.texData.get(e.dataId),n=new uo(e.shape),i=[this.makeComplexComponentTensorInfo(e,t.complexTensors.real),this.makeComplexComponentTensorInfo(e,t.complexTensors.imag)];return this.compileAndRun(n,i)},t.prototype.sigmoid=function(e){var t=new Yr(e.shape,"return 1.0 / (1.0 + exp(-1.0 * x));");return this.compileAndRun(t,[e])},t.prototype.softplus=function(e){var t=new Yr(e.shape,"\n  float epsilon = 1.1920928955078125e-7;\n  float threshold = log(epsilon) + 2.0;\n\n  bool too_large = x > -threshold;\n  bool too_small = x < threshold;\n\n  float result;\n  float exp_x = exp(x);\n\n  if (too_large){\n    result = x;\n  }\n  else if (too_small){\n    result = exp_x;\n  }\n  else{\n    result = log(exp_x + 1.0);\n  }\n  return result;\n");return this.compileAndRun(t,[e])},t.prototype.sin=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  return sin(x);\n");return this.compileAndRun(t,[e])},t.prototype.cos=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  return cos(x);\n");return this.compileAndRun(t,[e])},t.prototype.tan=function(e){var t=new Yr(e.shape,"return tan(x);");return this.compileAndRun(t,[e])},t.prototype.asin=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  if (abs(x) > 1.) {\n    return NAN;\n  }\n  return asin(x);\n");return this.compileAndRun(t,[e])},t.prototype.acos=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  if (abs(x) > 1.) {\n    return NAN;\n  }\n  return acos(x);\n");return this.compileAndRun(t,[e])},t.prototype.atan=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  return atan(x);\n");return this.compileAndRun(t,[e])},t.prototype.atan2=function(e,t){var n=l().getBool("WEBGL_PACK_BINARY_OPERATIONS")?new co("\n  vec4 result = atan(a, b);\n  vec4 isNaN = min(vec4(isnan(a)) + vec4(isnan(b)), vec4(1.0));\n  \n  result.r = isNaN.r > 0. ? 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NAN : result.a;\n\n  return result;\n",e.shape,t.shape):new ro("\n  if (isnan(a)) return a;\n  if (isnan(b)) return b;\n\n  return atan(a, b);\n",e.shape,t.shape);return this.compileAndRun(n,[e,t])},t.prototype.sinh=function(e){var t=new Yr(e.shape,"\n  float e2x = exp(x);\n  return (e2x - 1.0 / e2x) / 2.0;\n");return this.compileAndRun(t,[e])},t.prototype.cosh=function(e){var t=new Yr(e.shape,"\n  float e2x = exp(-x);\n  return (e2x + 1.0 / e2x) / 2.0;\n");return this.compileAndRun(t,[e])},t.prototype.tanh=function(e){var t=new Yr(e.shape,"\n  float e2x = exp(-2.0 * abs(x));\n  return sign(x) * (1.0 - e2x) / (1.0 + e2x);\n");return this.compileAndRun(t,[e])},t.prototype.asinh=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;return log(x + sqrt(x * x + 1.0));");return this.compileAndRun(t,[e])},t.prototype.acosh=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  if (x < 1.0) return NAN;\n  return log(x + sqrt(x * x - 1.0));");return this.compileAndRun(t,[e])},t.prototype.atanh=function(e){var t=new Yr(e.shape,"if (isnan(x)) return x;\n  if ((x < -1.0) || (x > 1.0)) return NAN;\n  return (log(1.0 + x) - log(1.0 - x)) / 2.0;");return this.compileAndRun(t,[e])},t.prototype.erf=function(e){var t=new Yr(e.shape,'\n  // Error function is calculated approximately with elementary function.\n  // See "Handbook of Mathematical Functions with Formulas,\n  // Graphs, and Mathematical Tables", Abramowitz and Stegun.\n  float p = 0.3275911;\n  float a1 = 0.254829592;\n  float a2 = -0.284496736;\n  float a3 = 1.421413741;\n  float a4 = -1.453152027;\n  float a5 = 1.061405429;\n\n  float sign = sign(x);\n  x = abs(x);\n  float t = 1.0 / (1.0 + p * x);\n  return sign * (1.0 - (((((a5*t + a4)*t) + a3)*t + a2)*t + a1)*t*exp(-x*x));\n');return this.compileAndRun(t,[e])},t.prototype.step=function(e,t){var n=new Yr(e.shape,function(e){return void 0===e&&(e=0),zr+"\n    return x > 0.0 ? 1.0 : float("+e+");\n  "}(t));return this.compileAndRun(n,[e])},t.prototype.conv2dByMatMul=function(e,t,n,i,a,o){var r=e.shape,s=this.texData.get(e.dataId),c="channelsLast"===n.dataFormat,d=r[2]%2!=0&&!!s.isPacked;if((1==r[0]*r[1]*r[2]||1===n.outChannels)&&n.inChannels>1e3||!l().getBool("WEBGL_LAZILY_UNPACK")||!l().getBool("WEBGL_PACK_BINARY_OPERATIONS")||!d){var b=this.reshape(e,[1,c?r[0]*r[1]*r[2]:r[0]*r[2]*r[3],n.inChannels]),u=this.reshape(t,[1,n.inChannels,n.outChannels]);return this.reshape(this.fusedBatchMatMul({a:b,b:u,transposeA:!1,transposeB:!1,bias:i,activation:a,preluActivationWeights:o}),n.outShape)}var p={dataId:e.dataId,shape:[1,c?r[0]*r[1]*(r[2]+1):r[0]*r[2]*(r[3]+1),n.inChannels],dtype:e.dtype},h=s.shape;s.shape=s.shape.slice(),s.shape[s.shape.length-2]++,w(Mt(s.shape,p.shape),(function(){return"packed reshape "+s.shape+" to "+p.shape+" isn't free"}));var m=this.reshape(t,[1,n.inChannels,n.outChannels]),g=this.fusedBatchMatMul({a:p,b:m,transposeA:!1,transposeB:!1,bias:i,activation:a,preluActivationWeights:o}),f=this.texData.get(g.dataId);return w(f.isPacked,(function(){return"batchMatMul result is expected to be packed"})),s.shape=h,f.shape=n.outShape,Re.makeTensorFromDataId(g.dataId,n.outShape,g.dtype)},t.prototype.conv2dWithIm2Row=function(e,t,n,i,a,o){var r=n.outWidth,s=n.outHeight,c="channelsLast"===n.dataFormat,l=n.filterWidth*n.filterHeight*n.inChannels,d=s*r,b=[l,d],u=e.squeeze([0]),p=t.reshape([1,l,-1]),h=new sr(b,u.shape,n),m=this.compileAndRun(h,[u]).reshape([1,b[0],b[1]]),g=null!=i,f=null!=o,_=a?ss(a,!0):null,v=new pr(m.shape,[1,d,n.outChannels],!0,!1,g,_,f),C=[m,p];return i&&C.push(i),f&&C.push(o),this.compileAndRun(v,C).reshape(c?[1,s,r,n.outChannels]:[1,n.outChannels,s,r])},t.prototype.fusedConv2d=function(e){var t=e.input,n=e.filter,i=e.convInfo,a=e.bias,o=e.activation,r=e.preluActivationWeights;if(1===i.filterHeight&&1===i.filterWidth&&1===i.dilationHeight&&1===i.dilationWidth&&1===i.strideHeight&&1===i.strideWidth&&("SAME"===i.padInfo.type||"VALID"===i.padInfo.type))return this.conv2dByMatMul(t,n,i,a,o,r);if(l().getBool("WEBGL_CONV_IM2COL")&&1===t.shape[0])return this.conv2dWithIm2Row(t,n,i,a,o,r);var s=null!=a,c=null!=r,d=o?ss(o,!1):null,b=new yo(i,s,d,c),u=[t,n];return a&&u.push(a),r&&u.push(r),this.compileAndRun(b,u)},t.prototype.conv2d=function(e,t,n){if(1===n.filterHeight&&1===n.filterWidth&&1===n.dilationHeight&&1===n.dilationWidth&&1===n.strideHeight&&1===n.strideWidth&&("SAME"===n.padInfo.type||"VALID"===n.padInfo.type))return this.conv2dByMatMul(e,t,n);if(l().getBool("WEBGL_CONV_IM2COL")&&1===e.shape[0])return this.conv2dWithIm2Row(e,t,n);var i=new yo(n);return this.compileAndRun(i,[e,t])},t.prototype.conv2dDerInput=function(e,t,n){var i=new fo(n);return this.compileAndRun(i,[e,t])},t.prototype.conv2dDerFilter=function(e,t,n){var i=new go(n);return this.compileAndRun(i,[e,t])},t.prototype.fusedDepthwiseConv2D=function(e){var t,n=e.input,i=e.filter,a=e.convInfo,o=e.bias,r=e.activation,s=e.preluActivationWeights,c=l().getBool("WEBGL_PACK_DEPTHWISECONV")&&a.strideWidth<=2&&a.outChannels/a.inChannels==1,d=r?ss(r,c):null,b=[n,i],u=null!=o,p=null!=s;return u&&b.push(o),p&&b.push(s),c?(t=new Wo(a,u,d,p),this.compileAndRun(t,b)):(t=new xo(a,u,d,p),this.compileAndRun(t,b))},t.prototype.depthwiseConv2D=function(e,t,n){var i;return l().getBool("WEBGL_PACK_DEPTHWISECONV")&&n.strideWidth<=2&&n.outChannels/n.inChannels==1?(i=new Wo(n),this.compileAndRun(i,[e,t])):(i=new xo(n),this.compileAndRun(i,[e,t]))},t.prototype.depthwiseConv2DDerInput=function(e,t,n){var i=new So(n);return this.compileAndRun(i,[e,t])},t.prototype.depthwiseConv2DDerFilter=function(e,t,n){var i=new Co(n);return this.compileAndRun(i,[e,t])},t.prototype.conv3d=function(e,t,n){var i=new wo(n);return this.compileAndRun(i,[e,t])},t.prototype.conv3dDerInput=function(e,t,n){var i=new vo(n);return this.compileAndRun(i,[e,t])},t.prototype.conv3dDerFilter=function(e,t,n){var i=new _o(n);return this.compileAndRun(i,[e,t])},t.prototype.maxPool=function(e,t){var n=new vr(t,"max",!1);return this.compileAndRun(n,[e])},t.prototype.avgPool=function(e,t){var n=new vr(t,"avg",!1);return this.compileAndRun(n,[e],"float32")},t.prototype.maxPoolBackprop=function(e,t,n,i){var a=new vr(i,"max",!0),o=this.compileAndRun(a,[t]),r=new br(i),s=this.compileAndRun(r,[e,o],t.dtype);return o.dispose(),s},t.prototype.avgPoolBackprop=function(e,t,n){var i=new Ja(n);return this.compileAndRun(i,[e],t.dtype)},t.prototype.cast=function(e,t){return la(e,t,this)},t.prototype.unstack=function(e,t){for(var n=e.shape[t],i=new Array(e.rank-1),a=0,o=0;o<e.rank;o++)o!==t&&(i[a++]=e.shape[o]);var r=new Array(e.rank).fill(0),s=e.shape.slice();s[t]=1;var c=new Array(n);for(o=0;o<c.length;o++)r[t]=o,c[o]=this.slice(e,r,s).reshape(i);return c},t.prototype.avgPool3d=function(e,t){var n=new Cr(t,"avg",!1);return this.compileAndRun(n,[e],"float32")},t.prototype.avgPool3dBackprop=function(e,t,n){var i=new Ka(n);return this.compileAndRun(i,[e],t.dtype)},t.prototype.maxPool3d=function(e,t){var n=new Cr(t,"max",!1);return this.compileAndRun(n,[e],"float32")},t.prototype.maxPool3dBackprop=function(e,t,n,i){var a=new Cr(i,"max",!0),o=this.compileAndRun(a,[t]),r=new ur(i),s=this.compileAndRun(r,[e,o],t.dtype);return o.dispose(),s},t.prototype.reshape=function(e,t){var n=this.texData.get(e.dataId);if(n.isPacked&&!Mt(e.shape,t)&&(null===n.texture||!Mt(n.shape,t))){var i=this.packedReshape(e,t);return Re.makeTensorFromDataId(i.dataId,i.shape,i.dtype)}return da(e,t)},t.prototype.resizeBilinear=function(e,t,n,i){var a=l().getBool("WEBGL_PACK_IMAGE_OPERATIONS")?new Wr(e.shape,t,n,i):new xr(e.shape,t,n,i);return this.compileAndRun(a,[e],"float32")},t.prototype.resizeBilinearBackprop=function(e,t,n){var i=new wr(e,t,n);return this.compileAndRun(i,[e])},t.prototype.resizeNearestNeighbor=function(e,t,n,i){var a=new Xr(e.shape,t,n,i);return this.compileAndRun(a,[e])},t.prototype.resizeNearestNeighborBackprop=function(e,t,n){var i=new kr(e,t,n);return this.compileAndRun(i,[e])},t.prototype.multinomial=function(e,t,n,i){var a=t?e:Yi(e),o=new hr(a.shape[0],a.shape[1],n),r=o.getCustomSetupFunc(i);return this.compileAndRun(o,[a],"int32",r)},t.prototype.oneHot=function(e,t,n,i){var a=new mr(e.size,t,n,i);return this.compileAndRun(a,[e])},t.prototype.diag=function(e){var t=new To(e.size);return this.compileAndRun(t,[e])},t.prototype.nonMaxSuppression=function(e,t,n,i,a){return zt("tf.nonMaxSuppression() in webgl locks the UI thread. 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t.concat(n).forEach((function(e){i+=e.shape+"_"+(e.isUniform?"uniform":e.texData.texShape)+"_"+(null!=e.texData&&null!=e.texData.slice&&e.texData.slice.flatOffset>0)})),e.constructor.name+"_"+i+"_"+e.userCode}(e,b,p),m=this.getAndSaveBinary(h,(function(){return function(e,t,n,i){var a=t.userCode,o=n.map((function(e,n){var i={logicalShape:e.shape,texShape:e.isUniform?null:e.texData.texShape,isUniform:e.isUniform,isPacked:!e.isUniform&&e.texData.isPacked,flatOffset:null};return null!=e.texData&&null!=e.texData.slice&&e.texData.slice.flatOffset>0&&(i.flatOffset=e.texData.slice.flatOffset),{name:t.variableNames[n],shapeInfo:i}})),r=o.map((function(e){return e.shapeInfo})),s={logicalShape:i.shape,texShape:i.texData.texShape,isUniform:!1,isPacked:i.texData.isPacked,flatOffset:null},c=Fa(o,s,a,t.packedInputs),d=e.createProgram(c),b=null,u=e.getUniformLocation(d,"NAN",!1);1===l().getNumber("WEBGL_VERSION")&&(b=e.getUniformLocation(d,"INFINITY",!1));for(var p={},h=0;h<t.variableNames.length;h++){var m=t.variableNames[h];p[m]=e.getUniformLocation(d,m,!1),p["offset"+m]=e.getUniformLocation(d,"offset"+m,!1)}return{program:t,source:c,webGLProgram:d,uniformLocations:p,inShapeInfos:r,outShapeInfo:s,infLoc:b,nanLoc:u}}(o.gpgpu,e,b,p)})),g=null!=this.activeTimers;if(g&&(u=this.startTimer()),function(e,t,n,i,a){rr(t.inShapeInfos,n),rr([t.outShapeInfo],[i]);var o=i.texData.texture,r=i.texData.texShape;i.texData.isPacked?e.setOutputPackedMatrixTexture(o,r[0],r[1]):e.setOutputMatrixTexture(o,r[0],r[1]),e.setProgram(t.webGLProgram),1===l().getNumber("WEBGL_VERSION")&&null!==t.infLoc&&e.gl.uniform1f(t.infLoc,1/0),null!==t.nanLoc&&e.gl.uniform1f(t.nanLoc,NaN),n.forEach((function(n,i){var a=t.program.variableNames[i],o=t.uniformLocations[a],r=t.uniformLocations["offset"+a];if(null!=o)if(n.isUniform)if(X(n.shape)<2)e.gl.uniform1f(o,n.uniformValues[0]);else{var s=n.uniformValues;s instanceof Float32Array||(s=new Float32Array(s)),e.gl.uniform1fv(o,s)}else 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c,l=null!=this.activeTimers;l&&(c=ne());var d=n.texShape;if(null==d&&(d=kt(i,s),n.texShape=d),null!=o){var b=Wt(i),u=void 0,p=d[1],h=d[0],m=o instanceof Uint8Array;s?(p=(t=je(d[0],d[1]))[0],u=new Eo(b,[h=t[1],p],m)):u=new Ro(b,[h,p],m);var g=this.makeTensorInfo([h,p],a);this.texData.get(g.dataId).usage=m?He.PIXELS:He.UPLOAD,this.gpgpu.uploadDenseMatrixToTexture(this.getTexture(g.dataId),p,h,o);var f=this.runWebGLProgram(u,[g],a,null,!0),_=this.texData.get(f.dataId);n.texture=_.texture,n.texShape=_.texShape,n.isPacked=_.isPacked,n.usage=_.usage,this.disposeData(g.dataId),this.texData.delete(f.dataId),n.values=null,l&&(this.uploadWaitMs+=ne()-c)}else{var v=this.acquireTexture(d,r,a,s);n.texture=v}}},t.prototype.convertAndCacheOnCPU=function(e,t){var n=this.texData.get(e),i=n.dtype;return this.releaseGPUData(e),null!=t&&(n.values=function(e,t){if("float32"===t||"complex64"===t)return e;if("int32"===t||"bool"===t){for(var n="int32"===t?new Int32Array(e.length):new 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n=Jt(e.shape,t),i=n[1],a=Sn(n[0],ke(e.dtype,"int32")),o=X(i),r=this.readSync(a.dataId),s=this.readSync(e.dataId),c=0;c<r.length;++c){for(var l=c*o,d=1,b=0;b<o;++b)d*=s[l+b];r[c]=d}return a},t.prototype.unsortedSegmentSum=function(e,t,n){Jd(e,"unsortedSegmentSum");for(var i=[],a=e.rank-t.rank,o=0;o<a;++o)t=t.expandDims(o+1);for(o=0;o<n;++o){var r=un(o,"int32"),s=Ic(r,t).asType("float32").mul(e).sum(0);i.push(s)}return mi(i)},t.prototype.argMin=function(e,t){Jd(e,"argMin");var n=[t];Zt("argMin",n,e.rank);for(var i=Jt(e.shape,n),a=i[1],o=Sn(i[0],"int32"),r=X(a),s=this.readSync(o.dataId),c=this.readSync(e.dataId),l=0;l<s.length;++l){for(var d=l*r,b=c[d],u=0,p=0;p<r;++p){var h=c[d+p];h<b&&(b=h,u=p)}s[l]=u}return o},t.prototype.argMax=function(e,t){Jd(e,"argMax");var n=[t];Zt("argMax",n,e.rank);for(var i=Jt(e.shape,n),a=i[1],o=Sn(i[0],"int32"),r=X(a),s=this.readSync(o.dataId),c=this.readSync(e.dataId),l=0;l<s.length;++l){for(var d=l*r,b=c[d],u=0,p=0;p<r;++p){var h=c[d+p];h>b&&(b=h,u=p)}s[l]=u}return o},t.prototype.cumsum=function(e,t,n,i){if(Jd(e,"cumsum"),t!==e.rank-1)throw new Error("backend.cumsum in CPU expects an inner-most axis="+(e.rank-1)+" but got axis="+t);for(var a=ke(e.dtype,"int32"),o=Sn(e.shape,a),r=this.readSync(o.dataId),s=this.readSync(e.dataId),c=e.shape[e.rank-1],l=i?function(e,t){return e+c-t-1}:function(e,t){return e+t},d=0;d<s.length;d+=c)for(var b=0;b<c;b++){var u=l(d,b);if(0===b)r[u]=n?0:s[u];else{var p=l(d,b-1);r[u]=n?s[p]+r[p]:s[u]+r[p]}}return o},t.prototype.equal=function(e,t){return Jd([e,t],"equal"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e===t?1:0}))},t.prototype.notEqual=function(e,t){return Jd([e,t],"notEqual"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e!==t?1:0}))},t.prototype.less=function(e,t){return Jd([e,t],"less"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e<t?1:0}))},t.prototype.lessEqual=function(e,t){return Jd([e,t],"lessEqual"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e<=t?1:0}))},t.prototype.greater=function(e,t){return Jd([e,t],"greater"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e>t?1:0}))},t.prototype.greaterEqual=function(e,t){return Jd([e,t],"greaterEqual"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e>=t?1:0}))},t.prototype.logicalNot=function(e){Jd(e,"logicalNot");for(var t=this.readSync(e.dataId),n=new Uint8Array(t.length),i=0;i<t.length;++i)n[i]=t[i]?0:1;return this.makeOutput(n,e.shape,"bool")},t.prototype.logicalAnd=function(e,t){return Jd([e,t],"logicalAnd"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e&&t}))},t.prototype.logicalOr=function(e,t){return Jd([e,t],"logicalOr"),this.broadcastedBinaryOp(e,t,"bool",(function(e,t){return e||t}))},t.prototype.select=function(e,t,n){Jd([e,t,n],"select");for(var i=this.readSync(e.dataId),a=this.readSync(t.dataId),o=this.readSync(n.dataId),r=Sn(t.shape,ke(t.dtype,n.dtype)),s=this.readSync(r.dataId),c=0,l=0===e.rank||e.rank>1||1===t.rank?1:X(t.shape.slice(1)),d=0;d<i.length;d++)for(var b=0;b<l;b++)s[c++]=1===i[d]?a[d]:o[d];return r},t.prototype.where=function(e){Jd([e],"where");var t=this.readSync(e.dataId);return Ma(e.shape,t)},t.prototype.topk=function(e,t,n){return Jd(e,"topk"),Xa(this.readSync(e.dataId),e.shape,e.dtype,t)},t.prototype.min=function(e,t){Jd(e,"min"),Zt("min",t,e.rank);for(var n=Jt(e.shape,t),i=n[1],a=Sn(n[0],e.dtype),o=X(i),r=this.readSync(a.dataId),s=this.readSync(e.dataId),c=0;c<r.length;++c){for(var l=c*o,d=s[l],b=0;b<o;++b){var u=s[l+b];u<d&&(d=u)}r[c]=d}return a},t.prototype.minimum=function(e,t){return Jd([e,t],"minimum"),this.broadcastedBinaryOp(e,t,e.dtype,(function(e,t){return Math.min(e,t)}))},t.prototype.mod=function(e,t){return Jd([e,t],"mod"),this.broadcastedBinaryOp(e,t,e.dtype,(function(e,t){var n=e%t;return e<0&&t<0||e>=0&&t>=0?n:(n+t)%t}))},t.prototype.max=function(e,t){Jd(e,"max"),Zt("max",t,e.rank);for(var n=Jt(e.shape,t),i=n[1],a=Sn(n[0],e.dtype),o=X(i),r=this.readSync(a.dataId),s=this.readSync(e.dataId),c=0;c<r.length;++c){for(var l=c*o,d=s[l],b=0;b<o;++b){var u=s[l+b];u>d&&(d=u)}r[c]=d}return a},t.prototype.maximum=function(e,t){return Jd([e,t],"maximum"),this.broadcastedBinaryOp(e,t,e.dtype,(function(e,t){return Math.max(e,t)}))},t.prototype.all=function(e,t){Jd(e,"all"),Zt("all",t,e.rank);for(var n=Jt(e.shape,t),i=n[1],a=Sn(n[0],e.dtype),o=X(i),r=this.readSync(a.dataId),s=this.readSync(e.dataId),c=0;c<r.length;++c){for(var l=c*o,d=s[l],b=0;b<o;++b)d=d&&s[l+b];r[c]=d}return a},t.prototype.any=function(e,t){Jd(e,"any"),Zt("any",t,e.rank);for(var n=Jt(e.shape,t),i=n[1],a=Sn(n[0],e.dtype),o=X(i),r=this.readSync(a.dataId),s=this.readSync(e.dataId),c=0;c<r.length;++c){for(var l=c*o,d=s[l],b=0;b<o;++b)d=d||s[l+b];r[c]=d}return a},t.prototype.squaredDifference=function(e,t){return Jd([e,t],"squaredDifference"),this.broadcastedBinaryOp(e,t,e.dtype,(function(e,t){var n=e-t;return n*n}))},t.prototype.ceil=function(e){Jd(e,"ceil");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.ceil(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.floor=function(e){Jd(e,"floor");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.floor(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.sign=function(e){Jd(e,"x");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=t[i]<0?-1:t[i]>0?1:0;return this.makeOutput(n,e.shape,"float32")},t.prototype.isNaN=function(e){Jd(e,"x");for(var t=this.readSync(e.dataId),n=new Uint8Array(t.length),i=0;i<t.length;++i)Number.isNaN(t[i])&&(n[i]=1);return this.makeOutput(n,e.shape,"bool")},t.prototype.isInf=function(e){Jd(e,"x");for(var t=this.readSync(e.dataId),n=new Uint8Array(t.length),i=0;i<t.length;++i)Math.abs(t[i])===1/0&&(n[i]=1);return this.makeOutput(n,e.shape,"bool")},t.prototype.isFinite=function(e){Jd(e,"x");for(var t=this.readSync(e.dataId),n=new Uint8Array(t.length),i=0;i<t.length;++i)Number.isFinite(t[i])&&(n[i]=1);return this.makeOutput(n,e.shape,"bool")},t.prototype.round=function(e){Jd(e,"round");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i){var a=Math.floor(t[i]);n[i]=t[i]-a<.5?Math.floor(t[i]):t[i]-a>.5?Math.ceil(t[i]):a%2==0?a:a+1}return this.makeOutput(n,e.shape,"float32")},t.prototype.exp=function(e){Jd(e,"exp");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.exp(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.expm1=function(e){Jd(e,"expm1");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.expm1(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.log=function(e){Jd(e,"log");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.log(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.log1p=function(e){Jd(e,"log1p");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.log1p(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.sqrt=function(e){Jd(e,"sqrt");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=Math.sqrt(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.rsqrt=function(e){Jd(e,"rsqrt");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=1/Math.sqrt(t[i]);return this.makeOutput(n,e.shape,"float32")},t.prototype.reciprocal=function(e){Jd(e,"reciprocal");for(var t=this.readSync(e.dataId),n=new Float32Array(t.length),i=0;i<t.length;++i)n[i]=1/t[i];return this.makeOutput(n,e.shape,"float32")},t.prototype.linear=function(e){return e},t.prototype.relu=function(e){Jd(e,"relu");for(var t=Sn(e.shape,e.dtype),n=this.readSync(t.dataId),i=this.readSync(e.dataId),a=0;a<i.length;++a)n[a]=Math.max(0,i[a]);return t},t.prototype.relu6=function(e){Jd(e,"relu");for(var t=Sn(e.shape,e.dtype),n=this.readSync(t.dataId),i=this.readSync(e.dataId),a=0;a<i.length;++a)n[a]=Math.min(Math.max(0,i[a]),6);return t},t.prototype.prelu=function(e,t){return Jd([e,t],"prelu"),this.broadcastedBinaryOp(e,t,e.dtype,(function(e,t){return e<0?t*e:e}))},t.prototype.elu=function(e){Jd(e,"elu");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i){var a=n[i];t[i]=a>=0?a:Math.exp(a)-1}return this.makeOutput(t,e.shape,"float32")},t.prototype.eluDer=function(e,t){Jd([e,t],"eluDer");for(var n=new Float32Array(t.size),i=this.readSync(t.dataId),a=this.readSync(e.dataId),o=0;o<i.length;++o){var r=i[o];n[o]=r>=1?a[o]:a[o]*(r+1)}return this.makeOutput(n,t.shape,"float32")},t.prototype.selu=function(e){Jd(e,"selu");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i){var a=n[i];t[i]=a>=0?1.0507009873554805*a:1.7580993408473768*(Math.exp(a)-1)}return this.makeOutput(t,e.shape,"float32")},t.prototype.clip=function(e,t,n){Jd(e,"clip");for(var i=new Float32Array(e.size),a=this.readSync(e.dataId),o=0;o<a.length;++o){var r=a[o];i[o]=r>n?n:r<t?t:r}return this.makeOutput(i,e.shape,"float32")},t.prototype.abs=function(e){for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.abs(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.complexAbs=function(e){for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<e.size;++i)t[i]=Math.hypot(n[2*i],n[2*i+1]);return this.makeOutput(t,e.shape,"float32")},t.prototype.int=function(e){Jd(e,"int");for(var t=new Int32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=n[i];return this.makeOutput(t,e.shape,"int32")},t.prototype.sigmoid=function(e){Jd(e,"sigmoid");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=1/(1+Math.exp(-n[i]));return this.makeOutput(t,e.shape,"float32")},t.prototype.softplus=function(e){Jd(e,"softplus");for(var t=Math.log(1.1920928955078125e-7)+2,n=new Float32Array(e.size),i=this.readSync(e.dataId),a=0;a<i.length;++a){var o,r=i[a]>-t,s=i[a]<t,c=Math.exp(i[a]);o=s?c:r?i[a]:Math.log(1+c),n[a]=o}return this.makeOutput(n,e.shape,"float32")},t.prototype.sin=function(e){Jd(e,"sin");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.sin(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.cos=function(e){Jd(e,"cos");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.cos(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.tan=function(e){Jd(e,"tan");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.tan(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.asin=function(e){Jd(e,"asin");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.asin(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.acos=function(e){Jd(e,"acos");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.acos(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.atan=function(e){Jd(e,"atan");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.atan(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.atan2=function(e,t){return Jd([e,t],"atan2"),this.broadcastedBinaryOp(e,t,e.dtype,(function(e,t){return Math.atan2(e,t)}))},t.prototype.sinh=function(e){Jd(e,"sinh");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.sinh(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.cosh=function(e){Jd(e,"cosh");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.cosh(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.tanh=function(e){Jd(e,"tanh");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=O(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.asinh=function(e){Jd(e,"asinh");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.asinh(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.acosh=function(e){Jd(e,"acosh");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.acosh(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.atanh=function(e){Jd(e,"atanh");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i)t[i]=Math.atanh(n[i]);return this.makeOutput(t,e.shape,"float32")},t.prototype.erf=function(e){Jd(e,"erf");for(var t=new Float32Array(e.size),n=this.readSync(e.dataId),i=0;i<n.length;++i){var a=Math.sign(n[i]),o=Math.abs(n[i]),r=1/(1+.3275911*o);t[i]=a*(1-((((1.061405429*r-1.453152027)*r+1.421413741)*r-.284496736)*r+.254829592)*r*Math.exp(-o*o))}return this.makeOutput(t,e.shape,"float32")},t.prototype.step=function(e,t){void 0===t&&(t=0),Jd(e,"step");for(var n=new Float32Array(e.size),i=this.readSync(e.dataId),a=0;a<i.length;++a){var o=i[a];n[a]=isNaN(o)?NaN:o>0?1:t}return this.makeOutput(n,e.shape,"float32")},t.prototype.fusedConv2d=function(e){var t=e.bias,n=e.activation,i=e.preluActivationWeights,a=this.conv2d(e.input,e.filter,e.convInfo);return t&&(a=this.add(a,t)),n&&(a=Kd(this,a,n,i)),a},t.prototype.conv2d=function(e,t,n){Jd([e,t],"conv2d");for(var i=n.filterHeight,a=n.filterWidth,o=n.dilationHeight,r=n.dilationWidth,s=n.padInfo.left,c=n.padInfo.top,l="channelsLast"===n.dataFormat,d=Qn(n.outShape,e.dtype),b=e.strides[0],u=l?e.strides[1]:e.strides[2],p=l?e.strides[2]:1,h=l?1:e.strides[1],m=d.strides[0],g=l?d.strides[1]:d.strides[2],f=l?d.strides[2]:1,_=l?1:d.strides[1],v=this.readSync(e.dataId),C=this.readSync(t.dataId),S=d.values,y=0;y<n.batchSize;++y)for(var w=y*b,x=y*m,W=0;W<n.outHeight;++W)for(var k=x+W*g,X=W*n.strideHeight-c,M=0;M<i;M++){var P=X+M*o;if(!(P<0||P>=n.inHeight))for(var O=M*t.strides[0],D=w+P*u,T=0;T<n.outWidth;++T)for(var I=k+T*f,A=T*n.strideWidth-s,R=0;R<a;R++){var E=A+R*r;if(!(E<0||E>=n.inWidth))for(var N=D+E*p,F=O+R*t.strides[1],H=0;H<n.inChannels;++H){for(var L=v[N+H*h],B=0;B<n.outChannels;++B)S[I+B*_]+=L*C[F+B];F+=n.outChannels}}}return d.toTensor()},t.prototype.conv3d=function(e,t,n){for(var i=n.filterDepth,a=n.filterHeight,o=n.filterWidth,r=n.dilationDepth,s=n.dilationHeight,c=n.dilationWidth,l=n.padInfo.front,d=n.padInfo.left,b=n.padInfo.top,u=Qn(n.outShape,e.dtype),p=this.readSync(e.dataId),h=this.readSync(t.dataId),m=u.values,g=0;g<n.batchSize;++g)for(var f=g*e.strides[0],_=g*u.strides[0],v=0;v<n.outDepth;++v)for(var C=_+v*u.strides[1],S=v*n.strideDepth-l,y=0;y<i;y++){var w=S+y*r;if(!(w<0||w>=n.inDepth))for(var x=y*t.strides[0],W=f+w*e.strides[1],k=0;k<n.outHeight;++k)for(var X=C+k*u.strides[2],M=k*n.strideHeight-b,P=0;P<a;P++){var O=M+P*s;if(!(O<0||O>=n.inHeight))for(var D=x+P*t.strides[1],T=W+O*e.strides[2],I=0;I<n.outWidth;++I)for(var A=X+I*n.outChannels,R=I*n.strideWidth-d,E=0;E<o;E++){var N=R+E*c;if(!(N<0||N>=n.inWidth))for(var F=T+N*n.inChannels,H=D+E*t.strides[2],L=0;L<n.inChannels;++L){for(var B=p[F+L],U=0;U<n.outChannels;++U)m[A+U]+=B*h[H+U];H+=n.outChannels}}}}return u.toTensor()},t.prototype.conv2dDerInput=function(e,t,n){Jd([e,t],"conv2dDerInput");for(var i=Qn(n.inShape,"float32"),a=i.values,o=this.readSync(e.dataId),r=this.readSync(t.dataId),s=t.strides,c=s[0],l=s[1],d=s[2],b=n.batchSize,u=n.filterHeight,p=n.filterWidth,h=n.inChannels,m=n.inHeight,g=n.inWidth,f=n.outChannels,_=n.outHeight,v=n.outWidth,C=n.strideHeight,S=n.strideWidth,y=u-1-n.padInfo.top,w=p-1-n.padInfo.left,x="channelsLast"===n.dataFormat,W=i.strides[0],k=x?i.strides[1]:i.strides[2],X=x?i.strides[2]:1,M=x?1:i.strides[1],P=e.strides[0],O=x?e.strides[1]:e.strides[2],D=x?e.strides[2]:1,T=x?1:e.strides[1],I=0;I<b;++I)for(var A=0;A<h;++A)for(var R=0;R<m;++R)for(var E=R-y,N=Math.max(0,Math.ceil(E/C)),F=Math.min(_,(u+E)/C),H=0;H<g;++H){for(var L=H-w,B=Math.max(0,Math.ceil(L/S)),U=Math.min(v,(p+L)/S),Y=0,z=N;z<F;++z)for(var Q=z*C-E,V=B;V<U;++V)for(var j=P*I+O*z+D*V,G=c*(u-1-Q)+l*(p-1-(V*S-L))+d*A,$=0;$<f;++$)Y+=o[j+T*$]*r[G+$];a[W*I+k*R+X*H+M*A]=Y}return i.toTensor()},t.prototype.conv3dDerInput=function(e,t,n){for(var i=Qn(n.inShape,"float32"),a=i.values,o=i.strides,r=o[0],s=o[1],c=o[2],l=o[3],d=this.readSync(e.dataId),b=e.strides,u=b[0],p=b[1],h=b[2],m=b[3],g=this.readSync(t.dataId),f=t.strides,_=f[0],v=f[1],C=f[2],S=f[3],y=n.batchSize,w=n.filterDepth,x=n.filterHeight,W=n.filterWidth,k=n.inChannels,X=n.inDepth,M=n.inHeight,P=n.inWidth,O=n.outChannels,D=n.outDepth,T=n.outHeight,I=n.outWidth,A=n.strideDepth,R=n.strideHeight,E=n.strideWidth,N=w-1-n.padInfo.front,F=x-1-n.padInfo.top,H=W-1-n.padInfo.left,L=0;L<y;++L)for(var B=0;B<k;++B)for(var U=0;U<X;++U)for(var Y=U-N,z=Math.max(0,Math.ceil(Y/A)),Q=Math.min(D,(w+Y)/A),V=0;V<M;++V)for(var j=V-F,G=Math.max(0,Math.ceil(j/R)),$=Math.min(T,(x+j)/R),q=0;q<P;++q){for(var J=q-H,K=Math.max(0,Math.ceil(J/E)),Z=Math.min(I,(W+J)/E),ee=0,te=z;te<Q;++te)for(var ne=te*A-Y,ie=G;ie<$;++ie)for(var ae=ie*R-j,oe=K;oe<Z;++oe)for(var re=u*L+p*te+h*ie+m*oe,se=_*(w-1-ne)+v*(x-1-ae)+C*(W-1-(oe*E-J))+S*B,ce=0;ce<O;++ce)ee+=d[re+ce]*g[se+ce];a[r*L+s*U+c*V+l*q+B]=ee}return i.toTensor()},t.prototype.conv2dDerFilter=function(e,t,n){Jd([e,t],"conv2dDerFilter");for(var i=n.strideHeight,a=n.strideWidth,o=n.filterHeight,r=n.filterWidth,s="channelsLast"===n.dataFormat,c=Qn(n.filterShape,"float32"),l=n.padInfo.left,d=n.padInfo.top,b=this.bufferSync(e),u=this.bufferSync(t),p=0;p<o;++p)for(var h=Math.max(0,Math.ceil((d-p)/i)),m=Math.min(n.outHeight,(n.inHeight+d-p)/i),g=0;g<r;++g)for(var f=Math.max(0,Math.ceil((l-g)/a)),_=Math.min(n.outWidth,(n.inWidth+l-g)/a),v=0;v<n.inChannels;++v)for(var C=0;C<n.outChannels;++C){for(var S=0,y=0;y<n.batchSize;++y)for(var w=h;w<m;++w)for(var x=p+w*i-d,W=f;W<_;++W){var k=g+W*a-l;S+=s?b.get(y,x,k,v)*u.get(y,w,W,C):b.get(y,v,x,k)*u.get(y,C,w,W)}c.set(S,p,g,v,C)}return c.toTensor()},t.prototype.conv3dDerFilter=function(e,t,n){for(var i=n.strideDepth,a=n.strideHeight,o=n.strideWidth,r=n.filterDepth,s=n.filterHeight,c=n.filterWidth,l=Qn(n.filterShape,"float32"),d=l.values,b=l.strides,u=b[0],p=b[1],h=b[2],m=b[3],g=this.readSync(t.dataId),f=t.strides,_=f[0],v=f[1],C=f[2],S=f[3],y=this.readSync(e.dataId),w=e.strides,x=w[0],W=w[1],k=w[2],X=w[3],M=n.padInfo.front,P=n.padInfo.left,O=n.padInfo.top,D=0;D<r;++D)for(var T=Math.max(0,Math.ceil((M-D)/i)),I=Math.min(n.outDepth,(n.inDepth+M-D)/i),A=D*u,R=0;R<s;++R)for(var E=Math.max(0,Math.ceil((O-R)/a)),N=Math.min(n.outHeight,(n.inHeight+O-R)/a),F=R*p+A,H=0;H<c;++H)for(var L=Math.max(0,Math.ceil((P-H)/o)),B=Math.min(n.outWidth,(n.inWidth+P-H)/o),U=H*h+F,Y=0;Y<n.inChannels;++Y)for(var z=Y*m+U,Q=0;Q<n.outChannels;++Q){for(var V=0,j=0;j<n.batchSize;++j)for(var G=j*x,$=j*_,q=T;q<I;++q)for(var J=(D+q*i-M)*W+G,K=q*v+$,Z=E;Z<N;++Z)for(var ee=(R+Z*a-O)*k+J,te=Z*C+K,ne=L;ne<B;++ne)V+=y[(H+ne*o-P)*X+ee+Y]*g[ne*S+te+Q];d[z+Q]=V}return l.toTensor()},t.prototype.fusedDepthwiseConv2D=function(e){var t=e.bias,n=e.activation,i=e.preluActivationWeights,a=this.depthwiseConv2D(e.input,e.filter,e.convInfo);return t&&(a=this.add(a,t)),n&&(a=Kd(this,a,n,i)),a},t.prototype.depthwiseConv2D=function(e,t,n){Jd([e,t],"depthwiseConv2D");for(var i=n.filterHeight,a=n.filterWidth,o=n.dilationHeight,r=n.dilationWidth,s=n.padInfo.left,c=n.padInfo.top,l=n.outChannels/n.inChannels,d=Qn(n.outShape,e.dtype),b=this.readSync(e.dataId),u=this.readSync(t.dataId),p=d.values,h=0;h<n.batchSize;++h)for(var m=h*e.strides[0],g=h*d.strides[0],f=0;f<n.outHeight;++f)for(var _=g+f*d.strides[1],v=f*n.strideHeight-s,C=0;C<i;++C){var S=v+C*o;if(!(S<0||S>=n.inHeight))for(var y=C*t.strides[0],w=m+S*e.strides[1],x=0;x<n.outWidth;++x)for(var W=_+x*d.strides[2],k=x*n.strideWidth-c,X=0;X<a;++X){var M=k+X*r;if(!(M<0||M>=n.inWidth))for(var P=w+M*n.inChannels,O=W,D=y+X*t.strides[1],T=0;T<n.inChannels;++T){for(var I=b[P+T],A=0;A<l;++A)p[O+A]+=I*u[D+A];O+=l,D+=l}}}return d.toTensor()},t.prototype.depthwiseConv2DDerInput=function(e,t,n){Jd([e,t],"depthwiseConv2DDerInput");for(var i=Qn(n.inShape,"float32"),a=i.values,o=i.strides,r=o[0],s=o[1],c=o[2],l=this.readSync(e.dataId),d=e.strides,b=d[0],u=d[1],p=d[2],h=this.readSync(t.dataId),m=t.strides,g=m[0],f=m[1],_=m[2],v=n.batchSize,C=n.filterHeight,S=n.filterWidth,y=n.inChannels,w=n.inHeight,x=n.inWidth,W=n.outHeight,k=n.outWidth,X=n.strideHeight,M=n.strideWidth,P=C-1-n.padInfo.top,O=S-1-n.padInfo.left,D=n.outChannels/y,T=0;T<v;++T)for(var I=0;I<y;++I)for(var A=0;A<w;++A)for(var R=A-P,E=Math.max(0,Math.ceil(R/X)),N=Math.min(W,(C+R)/X),F=0;F<x;++F){for(var H=F-O,L=Math.max(0,Math.ceil(H/M)),B=Math.min(k,(S+H)/M),U=0,Y=E;Y<N;++Y)for(var z=Y*X-R,Q=L;Q<B;++Q)for(var V=b*T+u*Y+p*Q,j=g*(C-1-z)+f*(S-1-(Q*M-H))+_*I,G=0;G<D;++G)U+=l[V+(I*D+G)]*h[j+G];a[r*T+s*A+c*F+I]=U}return i.toTensor()},t.prototype.depthwiseConv2DDerFilter=function(e,t,n){Jd([e,t],"depthwiseConv2DDerFilter");for(var i=n.strideHeight,a=n.strideWidth,o=n.filterHeight,r=n.filterWidth,s=Qn(n.filterShape,"float32"),c=n.padInfo.left,l=n.padInfo.top,d=n.outChannels/n.inChannels,b=this.bufferSync(e),u=this.bufferSync(t),p=0;p<o;++p)for(var h=Math.max(0,Math.ceil((l-p)/i)),m=Math.min(n.outHeight,(n.inHeight+l-p)/i),g=0;g<r;++g)for(var f=Math.max(0,Math.ceil((c-g)/a)),_=Math.min(n.outWidth,(n.inWidth+c-g)/a),v=0;v<n.outChannels;++v){for(var C=Math.trunc(v/d),S=v%d,y=0,w=0;w<n.batchSize;++w)for(var x=h;x<m;++x)for(var W=p+x*i-l,k=f;k<_;++k)y+=b.get(w,W,g+k*a-c,C)*u.get(w,x,k,v);s.set(y,p,g,C,S)}return s.toTensor()},t.prototype.tile=function(e,t){return Jd(e,"tile"),ka(this.bufferSync(e),t)},t.prototype.pad=function(e,t,n){Jd(e,"pad");var i=t.map((function(t,n){return t[0]+e.shape[n]+t[1]})),a=t.map((function(e){return e[0]})),o=this.bufferSync(e),r=Qn(i,e.dtype);0!==n&&r.values.fill(n);for(var s=0;s<e.size;s++){var c=o.indexToLoc(s),l=c.map((function(e,t){return e+a[t]}));r.set.apply(r,[o.get.apply(o,c)].concat(l))}return r.toTensor()},t.prototype.transpose=function(e,t){Jd(e,"transpose");for(var n=new Array(e.rank),i=0;i<n.length;i++)n[i]=e.shape[t[i]];var a=this.readSync(e.dataId),o=Qn(n,e.dtype),r=this.bufferSync(e);for(i=0;i<e.size;++i){for(var s=r.indexToLoc(i),c=new Array(s.length),l=0;l<c.length;l++)c[l]=s[t[l]];var d=o.locToIndex(c);o.values[d]=a[i]}return o.toTensor()},t.prototype.gather=function(e,t,n){Jd([e,t],"gather");var i=e.shape.slice(),a=this.readSync(t.dataId);i[n]=a.length;for(var o=Qn(i,e.dtype),r=this.bufferSync(e),s=0;s<o.size;++s){var c=o.indexToLoc(s),l=c.slice();l[n]=a[c[n]];var d=r.locToIndex(l);o.values[s]=r.values[d]}return o.toTensor()},t.prototype.batchToSpaceND=function(e,t,n){Jd([e],"batchToSpaceND");var i=t.reduce((function(e,t){return e*t})),a=Ci(e.shape,t,i),o=Si(a.length,t.length),r=yi(e.shape,t,i),s=wi(n,t.length),c=xi(r,n,t.length);return e.reshape(a).transpose(o).reshape(r).slice(s,c)},t.prototype.spaceToBatchND=function(e,t,n){Jd([e],"spaceToBatchND");var i=t.reduce((function(e,t){return e*t})),a=[[0,0]];a.push.apply(a,n);for(var o=1+t.length;o<e.shape.length;++o)a.push([0,0]);var r=e.pad(a),s=Ci(r.shape,t,i,!1),c=Si(s.length,t.length,!1),l=yi(r.shape,t,i,!1);return r.reshape(s).transpose(c).reshape(l)},t.prototype.pool=function(e,t,n){Jd(e,"pool");for(var i=t.strideHeight,a=t.strideWidth,o=t.dilationHeight,r=t.dilationWidth,s=t.effectiveFilterHeight,c=t.effectiveFilterWidth,l=t.padInfo.top,d=t.padInfo.left,b="max"===n?Number.NEGATIVE_INFINITY:Number.POSITIVE_INFINITY,u=this.readSync(e.dataId),p=Qn(t.outShape,e.dtype),h=p.values,m=t.outShape[1]*t.outShape[2]*t.outShape[3],g=t.outShape[2]*t.outShape[3],f=t.outShape[3],_=0;_<t.batchSize;++_)for(var v=_*m,C=_*e.strides[0],S=0;S<t.inChannels;++S)for(var y=0;y<t.outHeight;++y)for(var w=y*i-l,x=Math.max(0,w),W=Math.min(t.inHeight,s+w),k=v+y*g,X=0;X<t.outWidth;++X){for(var M=X*a-d,P=Math.max(0,M),O=Math.min(t.inWidth,c+M),D=b,T=0,I=0,A=x;A<W;A+=o){for(var R=C+A*e.strides[1],E=P;E<O;E+=r){var N=u[R+E*e.strides[2]+S];"max"===n&&N>D?D=N:"avg"===n&&(T+=N,I++)}if(isNaN(D))break}h[k+X*f+S]="avg"===n?T/I:D}return p.toTensor()},t.prototype.maxPool=function(e,t){return this.pool(e,t,"max")},t.prototype.maxPoolPositions=function(e,t){for(var n=Qn(t.outShape,"int32"),i=t.strideHeight,a=t.strideWidth,o=t.dilationHeight,r=t.dilationWidth,s=t.effectiveFilterHeight,c=t.effectiveFilterWidth,l=t.padInfo.top,d=t.padInfo.left,b=this.bufferSync(e),u=0;u<t.batchSize;++u)for(var p=0;p<t.inChannels;++p)for(var h=0;h<t.outHeight;++h){for(var m=h*i-l,g=m;g<0;)g+=o;for(var f=Math.min(t.inHeight,s+m),_=0;_<t.outWidth;++_){for(var v=_*a-d,C=v;C<0;)C+=r;for(var S=Math.min(t.inWidth,c+v),y=Number.NEGATIVE_INFINITY,w=-1,x=g;x<f;x+=o)for(var W=x-m,k=C;k<S;k+=r){var X=k-v,M=b.get(u,x,k,p);M>y&&(y=M,w=W*c+X)}n.set(w,u,h,_,p)}}return n.toTensor()},t.prototype.maxPoolBackprop=function(e,t,n,i){Jd([t,n],"maxPoolBackprop");for(var a=this.maxPoolPositions(t,i),o=i.strideHeight,r=i.strideWidth,s=i.dilationHeight,c=i.dilationWidth,l=i.effectiveFilterHeight,d=i.effectiveFilterWidth,b=d-1-i.padInfo.left,u=l-1-i.padInfo.top,p=Qn(t.shape,"float32"),h=this.bufferSync(a),m=this.bufferSync(e),g=0;g<i.batchSize;++g)for(var f=0;f<i.inChannels;++f)for(var _=0;_<i.inHeight;++_)for(var v=0;v<i.inWidth;++v){for(var C=_-u,S=v-b,y=0,w=0;w<l;w+=s){var x=(C+w)/o;if(!(x<0||x>=i.outHeight||Math.floor(x)!==x))for(var W=0;W<d;W+=c){var k=(S+W)/r;if(!(k<0||k>=i.outWidth||Math.floor(k)!==k)){var X=l*d-1-h.get(g,x,k,f)===w*d+W?1:0;0!==X&&(y+=m.get(g,x,k,f)*X)}}}p.set(y,g,_,v,f)}return p.toTensor()},t.prototype.avgPoolBackprop=function(e,t,n){Jd([e,t],"avgPoolBackprop");for(var i=n.strideHeight,a=n.strideWidth,o=n.filterHeight,r=n.filterWidth,s=n.dilationHeight,c=n.dilationWidth,l=n.effectiveFilterHeight,d=n.effectiveFilterWidth,b=d-1-n.padInfo.left,u=l-1-n.padInfo.top,p=Qn(t.shape,"float32"),h=1/(o*r),m=this.bufferSync(e),g=0;g<n.batchSize;++g)for(var f=0;f<n.inChannels;++f)for(var _=0;_<n.inHeight;++_)for(var v=0;v<n.inWidth;++v){for(var C=_-u,S=v-b,y=0,w=0;w<l;w+=s){var x=(C+w)/i;if(!(x<0||x>=n.outHeight||Math.floor(x)!==x))for(var W=0;W<d;W+=c){var k=(S+W)/a;k<0||k>=n.outWidth||Math.floor(k)!==k||(y+=m.get(g,x,k,f))}}p.set(y*h,g,_,v,f)}return p.toTensor()},t.prototype.pool3d=function(e,t,n){Jd(e,"pool3d");for(var i=t.strideDepth,a=t.strideHeight,o=t.strideWidth,r=t.dilationDepth,s=t.dilationHeight,c=t.dilationWidth,l=t.effectiveFilterDepth,d=t.effectiveFilterHeight,b=t.effectiveFilterWidth,u=t.padInfo.front,p=t.padInfo.top,h=t.padInfo.left,m="max"===n?Number.NEGATIVE_INFINITY:Number.POSITIVE_INFINITY,g=this.readSync(e.dataId),f=Qn(t.outShape,e.dtype),_=f.values,v=t.outShape[1]*t.outShape[2]*t.outShape[3]*t.outShape[4],C=t.outShape[2]*t.outShape[3]*t.outShape[4],S=t.outShape[3]*t.outShape[4],y=t.outShape[4],w=0;w<t.batchSize;++w)for(var x=w*v,W=w*e.strides[0],k=0;k<t.inChannels;++k)for(var X=0;X<t.outDepth;++X){for(var M=X*i-u,P=M;P<0;)P+=r;for(var O=Math.min(t.inDepth,l+M),D=x+X*C,T=0;T<t.outHeight;++T){for(var I=T*a-p,A=I;A<0;)A+=s;for(var R=Math.min(t.inHeight,d+I),E=D+T*S,N=0;N<t.outWidth;++N){for(var F=N*o-h,H=F;H<0;)H+=c;for(var L=Math.min(t.inWidth,b+F),B=E+N*y,U=m,Y=0,z=0,Q=P;Q<O;Q+=r){for(var V=W+Q*e.strides[1],j=A;j<R;j+=s){for(var G=V+j*e.strides[2],$=H;$<L;$+=c){var q=g[G+$*e.strides[3]+k];if("max"===n&&q>U?U=q:"avg"===n&&(Y+=q,z++),isNaN(U))break}if(isNaN(U))break}if(isNaN(U))break}_[B+k]="avg"===n?Y/z:U}}}return f.toTensor()},t.prototype.avgPool3d=function(e,t){return Jd(e,"avgPool3d"),this.pool3d(e,t,"avg").toFloat()},t.prototype.avgPool3dBackprop=function(e,t,n){Jd([e,t],"avgPool3dBackprop");for(var i=n.strideDepth,a=n.strideHeight,o=n.strideWidth,r=n.filterDepth,s=n.filterHeight,c=n.filterWidth,l=n.dilationDepth,d=n.dilationHeight,b=n.dilationWidth,u=n.effectiveFilterDepth,p=n.effectiveFilterHeight,h=n.effectiveFilterWidth,m=u-1-n.padInfo.front,g=h-1-n.padInfo.left,f=p-1-n.padInfo.top,_=Qn(t.shape,"float32"),v=1/(r*s*c),C=this.bufferSync(e),S=0;S<n.batchSize;++S)for(var y=0;y<n.inChannels;++y)for(var w=0;w<n.inDepth;++w)for(var x=0;x<n.inHeight;++x)for(var W=0;W<n.inWidth;++W){for(var k=w-m,X=x-f,M=W-g,P=0,O=0;O<u;O+=l){var D=(k+O)/i;if(!(D<0||D>=n.outDepth||Math.floor(D)!==D))for(var T=0;T<p;T+=d){var I=(X+T)/a;if(!(I<0||I>=n.outHeight||Math.floor(I)!==I))for(var A=0;A<h;A+=b){var R=(M+A)/o;R<0||R>=n.outWidth||Math.floor(R)!==R||(P+=C.get(S,D,I,R,y))}}}_.set(P*v,S,w,x,W,y)}return _.toTensor()},t.prototype.maxPool3d=function(e,t){return Jd(e,"maxPool3d"),this.pool3d(e,t,"max").toFloat()},t.prototype.maxPool3dPositions=function(e,t){for(var n=Qn(t.outShape,"int32"),i=t.strideDepth,a=t.strideHeight,o=t.strideWidth,r=t.dilationDepth,s=t.dilationHeight,c=t.dilationWidth,l=t.effectiveFilterDepth,d=t.effectiveFilterHeight,b=t.effectiveFilterWidth,u=t.padInfo.front,p=t.padInfo.top,h=t.padInfo.left,m=this.bufferSync(e),g=0;g<t.batchSize;++g)for(var f=0;f<t.inChannels;++f)for(var _=0;_<t.outDepth;++_){for(var v=_*i-u,C=v;C<0;)C+=r;for(var S=Math.min(t.inDepth,l+v),y=0;y<t.outHeight;++y){for(var w=y*a-p,x=w;x<0;)x+=s;for(var W=Math.min(t.inHeight,d+w),k=0;k<t.outWidth;++k){for(var X=k*o-h,M=X;M<0;)M+=c;for(var P=Math.min(t.inWidth,b+X),O=Number.NEGATIVE_INFINITY,D=-1,T=C;T<S;T+=r)for(var I=T-v,A=x;A<W;A+=s)for(var R=A-w,E=M;E<P;E+=c){var N=E-X,F=m.get(g,T,A,E,f);F>=O&&(O=F,D=I*d*b+R*d+N)}n.set(D,g,_,y,k,f)}}}return n.toTensor()},t.prototype.maxPool3dBackprop=function(e,t,n,i){Jd([t,n],"maxPool3dBackprop");for(var a=this.maxPool3dPositions(t,i),o=i.strideDepth,r=i.strideHeight,s=i.strideWidth,c=i.dilationDepth,l=i.dilationHeight,d=i.dilationWidth,b=i.effectiveFilterDepth,u=i.effectiveFilterHeight,p=i.effectiveFilterWidth,h=b-1-i.padInfo.front,m=p-1-i.padInfo.left,g=u-1-i.padInfo.top,f=Qn(t.shape,"float32"),_=this.bufferSync(a),v=this.bufferSync(e),C=0;C<i.batchSize;++C)for(var S=0;S<i.inChannels;++S)for(var y=0;y<i.inDepth;++y)for(var w=0;w<i.inHeight;++w)for(var x=0;x<i.inWidth;++x){for(var W=y-h,k=w-g,X=x-m,M=0,P=0;P<b;P+=c){var O=(W+P)/o;if(!(O<0||O>=i.outDepth||Math.floor(O)!==O))for(var D=0;D<u;D+=l){var T=(k+D)/r;if(!(T<0||T>=i.outHeight||Math.floor(T)!==T))for(var I=0;I<p;I+=d){var A=(X+I)/s;if(!(A<0||A>=i.outWidth||Math.floor(A)!==A)){var R=b*u*p-1-_.get(C,O,T,A,S)===P*u*p+D*p+I?1:0;0!==R&&(M+=v.get(C,O,T,A,S)*R)}}}}f.set(M,C,y,w,x,S)}return f.toTensor()},t.prototype.cast=function(e,t){return la(e,t,this)},t.prototype.reshape=function(e,t){return da(e,t)},t.prototype.avgPool=function(e,t){return Jd(e,"avgPool"),this.pool(e,t,"avg").toFloat()},t.prototype.resizeBilinear=function(e,t,n,i){Jd(e,"resizeBilinear");for(var a=e.shape,o=a[0],r=a[1],s=a[2],c=a[3],l=this.readSync(e.dataId),d=new Float32Array(X([o,t,n,c])),b=[i&&t>1?r-1:r,i&&n>1?s-1:s],u=[i&&t>1?t-1:t,i&&n>1?n-1:n],p=0,h=b[0]/u[0],m=b[1]/u[1],g=0;g<o;g++)for(var f=0;f<t;f++)for(var _=h*f,v=Math.floor(_),C=_-v,S=Math.min(r-1,Math.ceil(_)),y=g*e.strides[0]+v*e.strides[1],w=g*e.strides[0]+S*e.strides[1],x=0;x<n;x++)for(var W=m*x,k=Math.floor(W),M=W-k,P=Math.min(s-1,Math.ceil(W)),O=y+k*e.strides[2],D=w+k*e.strides[2],T=y+P*e.strides[2],I=w+P*e.strides[2],A=0;A<c;A++){var R=l[O+A],E=l[D+A],N=R+(l[T+A]-R)*M;d[p++]=N+(E+(l[I+A]-E)*M-N)*C}return dn(d,[o,t,n,c])},t.prototype.resizeBilinearBackprop=function(e,t,n){Jd([e,t],"resizeBilinearBackprop");for(var i=t.shape,a=i[0],o=i[1],r=i[2],s=i[3],c=e.shape,l=c[1],d=c[2],b=new Float32Array(a*o*r*s),u=[n&&l>1?o-1:o,n&&d>1?r-1:r],p=[n&&l>1?l-1:l,n&&d>1?d-1:d],h=u[0]/p[0],m=u[1]/p[1],g=this.readSync(e.dataId),f=0,_=0;_<a;_++)for(var v=_*t.strides[0],C=0;C<l;C++)for(var S=C*h,y=Math.floor(S),w=Math.min(Math.ceil(S),o-1),x=v+y*t.strides[1],W=v+w*t.strides[1],k=S-y,X=1-k,M=0;M<d;M++)for(var P=M*m,O=Math.floor(P),D=Math.min(Math.ceil(P),r-1),T=P-O,I=1-T,A=x+O*t.strides[2],R=x+D*t.strides[2],E=W+O*t.strides[2],N=W+D*t.strides[2],F=X*I,H=X*T,L=k*I,B=k*T,U=0;U<s;U++){var Y=g[f++];b[A+U]+=Y*F,b[R+U]+=Y*H,b[E+U]+=Y*L,b[N+U]+=Y*B}return gn(b,[a,r,o,s],t.dtype)},t.prototype.resizeNearestNeighbor=function(e,t,n,i){Jd(e,"resizeNearestNeighbor");for(var a=e.shape,o=a[0],r=a[1],s=a[2],c=a[3],l=this.readSync(e.dataId),d=new Float32Array(o*t*n*c),b=[i&&t>1?r-1:r,i&&n>1?s-1:s],u=[i&&t>1?t-1:t,i&&n>1?n-1:n],p=b[0]/u[0],h=b[1]/u[1],m=0,g=0;g<o;g++)for(var f=g*e.strides[0],_=0;_<t;_++)for(var v=p*_,C=f+Math.min(r-1,i?Math.round(v):Math.floor(v))*e.strides[1],S=0;S<n;S++)for(var y=h*S,w=C+Math.min(s-1,i?Math.round(y):Math.floor(y))*e.strides[2],x=0;x<c;x++)d[m++]=l[w+x];return dn(d,[o,t,n,c],e.dtype)},t.prototype.resizeNearestNeighborBackprop=function(e,t,n){Jd([e,t],"resizeNearestNeighborBackprop");for(var i=t.shape,a=i[0],o=i[1],r=i[2],s=i[3],c=e.shape,l=c[1],d=c[2],b=new Float32Array(a*o*r*s),u=this.readSync(e.dataId),p=[n&&l>1?o-1:o,n&&d>1?r-1:r],h=[n&&l>1?l-1:l,n&&d>1?d-1:d],m=p[0]/h[0],g=p[1]/h[1],f=1/m,_=1/g,v=2*Math.ceil(f)+2,C=2*Math.ceil(_)+2,S=0;S<a;S++)for(var y=S*t.strides[0],w=0;w<o;w++)for(var x=y+w*t.strides[1],W=Math.floor(w*f),k=Math.floor(W-v/2),X=0;X<r;X++)for(var M=x+X*t.strides[2],P=Math.floor(X*_),O=Math.floor(P-C/2),D=0;D<s;D++){for(var T=0,I=0;I<v;I++){var A=I+k;if(!(A<0||A>=l)){var R=y+A*e.strides[1],E=A*m;if(w===Math.min(o-1,n?Math.round(E):Math.floor(E)))for(var N=0;N<C;N++){var F=N+O;if(!(F<0||F>=d)){var H=R+F*e.strides[2],L=F*g;X===Math.min(r-1,n?Math.round(L):Math.floor(L))&&(T+=u[H+D])}}}}b[M+D]=T}return gn(b,t.shape,t.dtype)},t.prototype.batchNormalization=function(e,t,n,i,a,o){Jd([e,t,n,a,o],"batchNorm");for(var r=this.readSync(e.dataId),s=this.readSync(t.dataId),c=this.readSync(n.dataId),l=a?this.readSync(a.dataId):new Float32Array([1]),d=o?this.readSync(o.dataId):new Float32Array([0]),b=new Float32Array(r.length),u=d.length,p=l.length,h=c.length,m=s.length,g=0,f=0,_=0,v=0,C=0;C<r.length;++C)b[C]=d[g++]+(r[C]-s[f++])*l[_++]/Math.sqrt(c[v++]+i),g>=u&&(g=0),f>=m&&(f=0),_>=p&&(_=0),v>=h&&(v=0);return gn(b,e.shape)},t.prototype.localResponseNormalization4D=function(e,t,n,i,a){Jd(e,"localResponseNormalization4D");var o=e.shape[3],r=o-1,s=this.readSync(e.dataId),c=e.size,l=new Float32Array(c);function d(e){for(var n=e%o,i=e-n+Math.max(0,n-t),a=e-n+Math.min(n+t,r),c=0;i<=a;i++){var l=s[i];c+=l*l}return c}for(var b=0;b<c;b++){var u=d(b),p=s[b]*Math.pow(n+i*u,-a);l[b]=p}return gn(l,e.shape)},t.prototype.LRNGrad=function(e,t,n,i,a,o,r){Jd(e,"LRNGrad");for(var s=e.shape[3],c=this.readSync(e.dataId),l=this.readSync(t.dataId),d=this.readSync(n.dataId),b=new Float32Array(e.size),u=e.size,p=0;p<u;p++){for(var h=p%s,m=p-h+Math.max(0,h-i),g=p-h+Math.min(s,h+i+1),f=0,_=m;_<g;_++)f+=Math.pow(l[_],2);for(f=o*f+a,_=m;_<g;_++){var v=-2*o*r*l[_]*d[p]/f;p===_&&(v+=Math.pow(f,-r)),b[_]+=v*=c[p]}}return gn(b,e.shape)},t.prototype.multinomial=function(e,t,n,i){Jd(e,"multinomial");for(var a=t?e:Yi(e),o=a.shape[0],r=a.shape[1],s=Sn([o,n],"int32"),c=this.readSync(s.dataId),l=this.readSync(a.dataId),d=0;d<o;++d){var b=d*r,u=new Float32Array(r-1);u[0]=l[b];for(var p=1;p<u.length;++p)u[p]=u[p-1]+l[b+p];for(var h=Bn(i.toString()),m=d*n,g=0;g<n;++g){var f=h();c[m+g]=u.length;for(var _=0;_<u.length;_++)if(f<u[_]){c[m+g]=_;break}}}return s},t.prototype.oneHot=function(e,t,n,i){Jd(e,"oneHot");var a=new Float32Array(e.size*t);a.fill(i);for(var o=this.readSync(e.dataId),r=0;r<e.size;++r)o[r]>=0&&o[r]<t&&(a[r*t+o[r]]=n);return hn(a,[e.size,t],"int32")},t.prototype.nonMaxSuppression=function(e,t,n,i,a){return Jd(e,"nonMaxSuppression"),va(this.readSync(e.dataId),this.readSync(t.dataId),n,i,a)},t.prototype.fft=function(e){return this.fftBatch(e,!1)},t.prototype.ifft=function(e){return this.fftBatch(e,!0)},t.prototype.fftBatch=function(e,t){for(var n=e.shape[0],i=e.shape[1],a=Qn(e.shape,"float32"),o=Qn(e.shape,"float32"),r=cn(e).as2D(n,i),s=ln(e).as2D(n,i),c=0;c<n;c++)for(var l=r.slice([c,0],[1,i]),d=s.slice([c,0],[1,i]),b=sn(l,d),u=this.readSync(this.fftImpl(b,t).dataId),p=0;p<i;p++){var h=ha(u,p);a.values[c*i+p]=h.real,o.values[c*i+p]=h.imag}return sn(a.toTensor(),o.toTensor()).as2D(n,i)},t.prototype.fftImpl=function(e,t){var n=e.as1D(),i=n.size;if(this.isExponentOf2(i)){var a=this.fftRadix2(n,i,t).as2D(e.shape[0],e.shape[1]);return t&&(a=sn(cn(a).div(un(i)),ln(a).div(un(i)))),a}var o=this.readSync(e.dataId),r=function(e){for(var t=new Float32Array(e.length/2),n=new Float32Array(e.length/2),i=0;i<e.length;i+=2)t[i/2]=e[i],n[i/2]=e[i+1];return{real:t,imag:n}}(this.fourierTransformByMatmul(o,i,t));return sn(r.real,r.imag).as2D(e.shape[0],e.shape[1])},t.prototype.isExponentOf2=function(e){return 0==(e&e-1)},t.prototype.fftRadix2=function(e,t,n){if(1===t)return e;var i=this.readSync(e.dataId),a=t/2,o=function(e){for(var t=Math.ceil(e.length/4),n=new Float32Array(t),i=new Float32Array(t),a=0;a<e.length;a+=4)n[Math.floor(a/4)]=e[a],i[Math.floor(a/4)]=e[a+1];return{real:n,imag:i}}(i),r=sn(o.real,o.imag).as1D(),s=function(e){for(var t=Math.floor(e.length/4),n=new Float32Array(t),i=new Float32Array(t),a=2;a<e.length;a+=4)n[Math.floor(a/4)]=e[a],i[Math.floor(a/4)]=e[a+1];return{real:n,imag:i}}(i),c=sn(s.real,s.imag).as1D();r=this.fftRadix2(r,a,n),c=this.fftRadix2(c,a,n);var l=function(e,t){for(var n=new Float32Array(e/2),i=new Float32Array(e/2),a=0;a<Math.ceil(e/2);a++){var o=(t?2:-2)*Math.PI*(a/e);n[a]=Math.cos(o),i[a]=Math.sin(o)}return{real:n,imag:i}}(t,n),d=sn(l.real,l.imag).mul(c),b=r.add(d),u=r.sub(d),p=cn(b).concat(cn(u)),h=ln(b).concat(ln(u));return sn(p,h).as1D()},t.prototype.fourierTransformByMatmul=function(e,t,n){for(var i=new Float32Array(2*t),a=0;a<t;a++){for(var o=0,r=0,s=0;s<t;s++){var c=ga(a*s,t,n),l=ha(e,s);o+=l.real*c.real-l.imag*c.imag,r+=l.real*c.imag+l.imag*c.real}n&&(o/=t,r/=t),ma(i,o,r,a)}return i},t.prototype.depthToSpace=function(e,t,n){w("NHWC"===n,(function(){return"Only NHWC dataFormat supported on CPU for depthToSpace. Got "+n})),w(t>1,(function(){return"blockSize should be > 1 for depthToSpace, but was: "+t}));for(var i=e.shape[0],a=e.shape[1],o=e.shape[2],r=e.shape[3],s=a*t,c=o*t,l=r/(t*t),d=this.readSync(e.dataId),b=new Float32Array(i*s*c*l),u=0,p=0;p<i;++p)for(var h=0;h<s;++h)for(var m=Math.floor(h/t),g=h%t,f=0;f<c;++f)for(var _=Math.floor(f/t),v=(g*t+f%t)*l,C=0;C<l;++C)b[u++]=d[C+v+r*(_+o*(m+a*p))];return gn(b,[i,s,c,l])},t.prototype.broadcastedBinaryOp=function(e,t,n,i){var a=qi(e.shape,t.shape),o=Qn(a,n),r=this.readSync(e.dataId),s=this.readSync(t.dataId),c=Gi(e.shape,a),l=Gi(t.shape,a),d=o.values;if(c.length+l.length===0)for(var b=0;b<d.length;++b)d[b]=i(r[b%r.length],s[b%s.length]);else{var u=this.bufferSync(e),p=this.bufferSync(t),h=function(n){var a=o.indexToLoc(n),b=a.slice(-e.rank);c.forEach((function(e){return b[e]=0}));var h=u.locToIndex(b),m=a.slice(-t.rank);l.forEach((function(e){return m[e]=0}));var g=p.locToIndex(m);d[n]=i(r[h],s[g])};for(b=0;b<d.length;++b)h(b)}return o.toTensor()},t.prototype.broadcastedBinaryComplexOp=function(e,t,n){var i=qi(e.shape,t.shape),a=Qn(i,"float32"),o=Qn(i,"float32"),r=this.readSync(e.dataId),s=this.readSync(t.dataId),c=Gi(e.shape,i),l=Gi(t.shape,i),d=a.values,b=o.values;if(c.length+l.length===0)for(var u=0;u<d.length;u++){var p=u%r.length,h=u%s.length,m=n(r[2*p],r[2*p+1],s[2*h],s[2*h+1]);d[u]=m.real,b[u]=m.imag}else{var g=this.bufferSync(this.data.get(e.dataId).complexTensors.real),f=this.bufferSync(this.data.get(t.dataId).complexTensors.real),_=function(i){var o=a.indexToLoc(i),u=o.slice(-e.rank);c.forEach((function(e){return u[e]=0}));var p=g.locToIndex(u),h=o.slice(-t.rank);l.forEach((function(e){return h[e]=0}));var m=f.locToIndex(h),_=n(r[2*p],r[2*p+1],s[2*m],s[2*m+1]);d[i]=_.real,b[i]=_.imag};for(u=0;u<d.length;u++)_(u)}return this.complex(a.toTensor(),o.toTensor())},t.prototype.split=function(e,t,n){return Wa(e,t,n)},t.prototype.dispose=function(){},t.prototype.floatPrecision=function(){return 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L=f[I=T+N*_[2]+A*_[1]+k*_[0]],B=f[I=T+F*_[2]+A*_[1]+k*_[0]],U=f[I=T+N*_[2]+R*_[1]+k*_[0]],Y=L+(B-L)*H,z=U+(f[I=T+F*_[2]+R*_[1]+k*_[0]]-U)*H;h.values[I=T+D*v[2]+P*v[1]+C*v[0]]=Y+(z-Y)*E}}}else for(D=0;D<p;++D){var Q;if((Q=p>1?w*(l-1)+D*M:.5*(w+W)*(l-1))<0||Q>l-1)for(T=0;T<d;T++)h.values[I=T+D*v[2]+P*v[1]+C*v[0]]=o;else{var V=Math.round(Q),j=Math.round(O);for(T=0;T<d;T++)h.values[T+D*v[2]+P*v[1]+C*v[0]]=f[T+V*_[2]+j*_[1]+k*_[0]]}}}}return h.toTensor()},t.prototype.sparseToDense=function(e,t,n,i){var a=Oi(0,e,n);return this.scatter(e,t,n,a.outputSize,a.sliceSize,a.numUpdates,a.sliceRank,a.strides,i,!1)},t.prototype.gatherND=function(e,t){var n=t.shape,i=n[n.length-1],a=Wi(e,t),o=a[0],r=a[1],s=a[2],c=a[3];if(0===r)return dn([],o,e.dtype);for(var l=new he([r,s],e.dtype),d=this.readSync(t.dataId),b=this.readSync(e.dataId),u=0;u<r;u++){for(var p=[],h=0,m=0;m<i;m++){var g=d[u*i+m];h+=g*c[m],p.push(g)}if(h<0||h>=e.size/s)throw new Error("Invalid indices: "+p+" does not index into 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Yb)}catch(i){}function zb(e){return new Promise((function(e){return setTimeout(e)})).then(e)}var Qb=function(){function e(t){if(!l().getBool("IS_BROWSER"))throw new Error("browserDownloads() cannot proceed because the current environment is not a browser.");t.startsWith(e.URL_SCHEME)&&(t=t.slice(e.URL_SCHEME.length)),null!=t&&0!==t.length||(t="model"),this.modelTopologyFileName=t+".json",this.weightDataFileName=t+".weights.bin"}return e.prototype.save=function(e){return o(this,void 0,void 0,(function(){var t,n,i,a;return r(this,(function(o){switch(o.label){case 0:if("undefined"==typeof document)throw new Error("Browser downloads are not supported in this environment since `document` is not present");if(t=window.URL.createObjectURL(new Blob([e.weightData],{type:"application/octet-stream"})),!(e.modelTopology instanceof ArrayBuffer))return[3,1];throw new Error("BrowserDownloads.save() does not support saving model topology in binary formats yet.");case 1:return 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a=i.getContext("2d");if(!a)throw new Error("resolveContext2d - canvas 2d context is null");return a}Wp(),function(e){e.TOP_LEFT="TOP_LEFT",e.TOP_RIGHT="TOP_RIGHT",e.BOTTOM_LEFT="BOTTOM_LEFT",e.BOTTOM_RIGHT="BOTTOM_RIGHT"}(kp||(kp={}));var Op=function(e){void 0===e&&(e={});var t=e.backgroundColor,n=e.fontColor,i=e.fontSize,a=e.fontStyle,o=e.padding;this.anchorPosition=e.anchorPosition||kp.TOP_LEFT,this.backgroundColor=t||"rgba(0, 0, 0, 0.5)",this.fontColor=n||"rgba(255, 255, 255, 1)",this.fontSize=i||14,this.fontStyle=a||"Georgia",this.padding=o||4},Dp=function(){function e(t,n,i){void 0===i&&(i={}),this.text="string"==typeof t?[t]:t instanceof e?t.text:t,this.anchor=n,this.options=new Op(i)}return e.prototype.measureWidth=function(e){var t=this.options.padding;return this.text.map((function(t){return e.measureText(t).width})).reduce((function(e,t){return e<t?t:e}),0)+2*t},e.prototype.measureHeight=function(){var e=this.options;return this.text.length*e.fontSize+2*e.padding},e.prototype.getUpperLeft=function(e,t){var n=this.options.anchorPosition,i=n===kp.BOTTOM_RIGHT||n===kp.TOP_RIGHT,a=n===kp.BOTTOM_LEFT||n===kp.BOTTOM_RIGHT,o=this.measureWidth(e),r=this.measureHeight(),s=i?this.anchor.x-o:this.anchor.x,c=a?this.anchor.y-r:this.anchor.y;if(t){var l=t.height;return{x:Math.max(Math.min(s,t.width-o),0),y:Math.max(Math.min(c,l-r),0)}}return{x:s,y:c}},e.prototype.draw=function(e){var t=Mp(e),n=Pp(t),i=this.options,a=i.backgroundColor,o=i.fontColor,r=i.fontSize,s=i.padding;n.font=r+"px "+i.fontStyle;var c=this.measureWidth(n),l=this.measureHeight();n.fillStyle=a;var d=this.getUpperLeft(n,t);n.fillRect(d.x,d.y,c,l),n.fillStyle=o,this.text.forEach((function(e,t){n.fillText(e,s+d.x,s+d.y+(t+1)*r)}))},e}(),Tp=function(e){void 0===e&&(e={});var t=e.lineWidth,n=e.label,i=e.drawLabelOptions;this.boxColor=e.boxColor||"rgba(0, 0, 255, 1)",this.lineWidth=t||2,this.label=n,this.drawLabelOptions=new Op(Object.assign({},{anchorPosition:kp.BOTTOM_LEFT,backgroundColor:this.boxColor},i))},Ip=function(){function e(e,t){void 0===t&&(t={}),this.box=new Ku(e),this.options=new Tp(t)}return e.prototype.draw=function(e){var t=Pp(e),n=this.options,i=n.lineWidth,a=this.box,o=a.x,r=a.y,s=a.width,c=a.height;t.strokeStyle=n.boxColor,t.lineWidth=i,t.strokeRect(o,r,s,c);var l=this.options.label;l&&new Dp([l],{x:o-i/2,y:r},this.options.drawLabelOptions).draw(e)},e}();function Ap(e){var t=Xp.getEnv();return e instanceof t.Image&&e.complete||e instanceof t.Video&&e.readyState>=3}function Rp(e){return new Promise((function(t,n){if(e instanceof Xp.getEnv().Canvas||Ap(e))return t();function i(e){e.currentTarget&&(e.currentTarget.removeEventListener("load",i),e.currentTarget.removeEventListener("error",a),t(e))}function a(e){e.currentTarget&&(e.currentTarget.removeEventListener("load",i),e.currentTarget.removeEventListener("error",a),n(e))}e.addEventListener("load",i),e.addEventListener("error",a)}))}function Ep(e){return new Promise((function(t,n){if(!(e instanceof Blob))return n("bufferToImage - expected buf to be of type: Blob");var i=new FileReader;i.onload=function(){if("string"!=typeof i.result)return n("bufferToImage - expected reader.result to be a string, in onload");var e=Xp.getEnv().createImageElement();e.onload=function(){return t(e)},e.onerror=n,e.src=i.result},i.onerror=n,i.readAsDataURL(e)}))}function Np(e){var t=Xp.getEnv(),n=t.Video;return e instanceof t.Image?new Eu(e.naturalWidth,e.naturalHeight):e instanceof n?new Eu(e.videoWidth,e.videoHeight):new Eu(e.width,e.height)}function Fp(e){var t=e.width,n=e.height,i=(0,Xp.getEnv().createCanvasElement)();return i.width=t,i.height=n,i}function Hp(e,t){var n=Xp.getEnv().ImageData;if(!(e instanceof n||Ap(e)))throw new Error("createCanvasFromMedia - media has not finished loading yet");var i=t||Np(e),a=i.width,o=i.height,r=Fp({width:a,height:o});return e instanceof n?Pp(r).putImageData(e,0,0):Pp(r).drawImage(e,0,0,a,o),r}function Lp(e,t){return Iu(this,void 0,void 0,(function(){var n,i,a,o,r,s;return Au(this,(function(c){switch(c.label){case 0:return n=t||Xp.getEnv().createCanvasElement(),i=e.shape.slice(Lu(e)?1:0),a=i[0],o=i[1],r=i[2],s=Bt((function(){return e.as3D(a,o,r).toInt()})),[4,su.toPixels(s,n)];case 1:return c.sent(),s.dispose(),[2,n]}}))}))}function Bp(e){var t=Xp.getEnv();return e instanceof t.Image||e instanceof t.Canvas||e instanceof t.Video}function Up(e,t,n){void 0===n&&(n=!1);var i=Xp.getEnv(),a=i.Canvas;if(!(e instanceof i.Image||e instanceof a))throw new Error("imageToSquare - expected arg0 to be HTMLImageElement | HTMLCanvasElement");var o=Np(e),r=t/Math.max(o.height,o.width),s=r*o.width,c=r*o.height,l=Fp({width:t,height:t}),d=e instanceof a?e:Hp(e),b=Math.abs(s-c)/2,u=n&&s<c?b:0,p=n&&c<s?b:0;return Pp(l).drawImage(d,u,p,s,c),l}var Yp=function(){function e(e,t){var n=this;if(void 0===t&&(t=!1),this._imageTensors=[],this._canvases=[],this._treatAsBatchInput=!1,this._inputDimensions=[],!Array.isArray(e))throw new Error("NetInput.constructor - expected inputs to be an Array of TResolvedNetInput or to be instanceof tf.Tensor4D, instead have "+e);this._treatAsBatchInput=t,this._batchSize=e.length,e.forEach((function(e,t){if(Hu(e))return n._imageTensors[t]=e,void(n._inputDimensions[t]=e.shape);if(Lu(e)){var i=e.shape[0];if(1!==i)throw new Error("NetInput - tf.Tensor4D with batchSize "+i+" passed, but not supported in input array");return n._imageTensors[t]=e,void(n._inputDimensions[t]=e.shape.slice(1))}var a=e instanceof Xp.getEnv().Canvas?e:Hp(e);n._canvases[t]=a,n._inputDimensions[t]=[a.height,a.width,3]}))}return Object.defineProperty(e.prototype,"imageTensors",{get:function(){return this._imageTensors},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"canvases",{get:function(){return this._canvases},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"isBatchInput",{get:function(){return this.batchSize>1||this._treatAsBatchInput},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"batchSize",{get:function(){return this._batchSize},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"inputDimensions",{get:function(){return this._inputDimensions},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"inputSize",{get:function(){return this._inputSize},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"reshapedInputDimensions",{get:function(){var e=this;return ju(this.batchSize,0,1).map((function(t,n){return e.getReshapedInputDimensions(n)}))},enumerable:!0,configurable:!0}),e.prototype.getInput=function(e){return this.canvases[e]||this.imageTensors[e]},e.prototype.getInputDimensions=function(e){return this._inputDimensions[e]},e.prototype.getInputHeight=function(e){return this._inputDimensions[e][0]},e.prototype.getInputWidth=function(e){return this._inputDimensions[e][1]},e.prototype.getReshapedInputDimensions=function(e){if("number"!=typeof this.inputSize)throw new Error("getReshapedInputDimensions - inputSize not set, toBatchTensor has not been called yet");return Qu({width:this.getInputWidth(e),height:this.getInputHeight(e)},this.inputSize)},e.prototype.toBatchTensor=function(e,t){var n=this;return void 0===t&&(t=!0),this._inputSize=e,Bt((function(){var i=ju(n.batchSize,0,1).map((function(i){var a=n.getInput(i);if(a instanceof _e){var o=Lu(a)?a:a.expandDims();return(o=rp(o,t)).shape[1]===e&&o.shape[2]===e||(o=Bd.resizeBilinear(o,[e,e])),o.as3D(e,e,3)}if(a instanceof Xp.getEnv().Canvas)return su.fromPixels(Up(a,e,t));throw new Error("toBatchTensor - at batchIdx "+i+", expected input to be 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Error("extractFaceTensors - expected image tensor to be 3D or 4D");if(Lu(e)&&e.shape[0]>1)throw new Error("extractFaceTensors - batchSize > 1 not supported");return[2,Bt((function(){var n=e.shape.slice(Lu(e)?1:0),i=n[0],a=n[1],o=n[2],r=t.map((function(e){return e instanceof tp?e.forSize(a,i).box:e})).map((function(e){return e.clipAtImageBorders(a,i)})).map((function(t){var n=t.x,r=t.y,s=t.width,c=t.height;return Ml(e.as3D(i,a,o),[r,n,0],[c,s,o])}));return r}))]}))}))}function jp(e,t){return Iu(this,void 0,void 0,(function(){var n;return Au(this,(function(i){switch(i.label){case 0:return[4,(0,Xp.getEnv().fetch)(e,t)];case 1:if(!((n=i.sent()).status<400))throw new Error("failed to fetch: ("+n.status+") "+n.statusText+", from url: "+n.url);return[2,n]}}))}))}function Gp(e){return Iu(this,void 0,void 0,(function(){return Au(this,(function(t){switch(t.label){case 0:return[4,jp(e)];case 1:return[2,t.sent().json()]}}))}))}function $p(e,t){var n=t+"-weights_manifest.json";if(!e)return{modelBaseUri:"",manifestUri:n};if("/"===e)return{modelBaseUri:"/",manifestUri:"/"+n};var i=e.startsWith("http://")?"http://":e.startsWith("https://")?"https://":"",a=(e=e.replace(i,"")).split("/").filter((function(e){return e})),o=e.endsWith(".json")?a[a.length-1]:n,r=i+(e.endsWith(".json")?a.slice(0,a.length-1):a).join("/");return{modelBaseUri:r=e.startsWith("/")?"/"+r:r,manifestUri:"/"===r?"/"+o:r+"/"+o}}function qp(e,t){return Iu(this,void 0,void 0,(function(){var n,i,a;return Au(this,(function(o){switch(o.label){case 0:return n=$p(e,t),i=n.modelBaseUri,[4,Gp(n.manifestUri)];case 1:return a=o.sent(),[2,iu.loadWeights(a,i)]}}))}))}var Jp=function(){function e(e){this._name=e,this._params=void 0,this._paramMappings=[]}return Object.defineProperty(e.prototype,"params",{get:function(){return this._params},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"paramMappings",{get:function(){return this._paramMappings},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"isLoaded",{get:function(){return!!this.params},enumerable:!0,configurable:!0}),e.prototype.getParamFromPath=function(e){var t=this.traversePropertyPath(e);return t.obj[t.objProp]},e.prototype.reassignParamFromPath=function(e,t){var n=this.traversePropertyPath(e),i=n.obj,a=n.objProp;i[a].dispose(),i[a]=t},e.prototype.getParamList=function(){var e=this;return this._paramMappings.map((function(t){var n=t.paramPath;return{path:n,tensor:e.getParamFromPath(n)}}))},e.prototype.getTrainableParams=function(){return this.getParamList().filter((function(e){return e.tensor instanceof xe}))},e.prototype.getFrozenParams=function(){return this.getParamList().filter((function(e){return!(e.tensor instanceof xe)}))},e.prototype.variable=function(){var e=this;this.getFrozenParams().forEach((function(t){e.reassignParamFromPath(t.path,t.tensor.variable())}))},e.prototype.freeze=function(){var e=this;this.getTrainableParams().forEach((function(t){var n=t.path,i=t.tensor,a=dn(i.dataSync());i.dispose(),e.reassignParamFromPath(n,a)}))},e.prototype.dispose=function(e){void 0===e&&(e=!0),this.getParamList().forEach((function(t){if(e&&t.tensor.isDisposed)throw new Error("param tensor has already been disposed for path "+t.path);t.tensor.dispose()})),this._params=void 0},e.prototype.serializeParams=function(){return new Float32Array(this.getParamList().map((function(e){return Array.from(e.tensor.dataSync())})).reduce((function(e,t){return e.concat(t)})))},e.prototype.load=function(e){return Iu(this,void 0,void 0,(function(){return Au(this,(function(t){switch(t.label){case 0:return e instanceof Float32Array?(this.extractWeights(e),[2]):[4,this.loadFromUri(e)];case 1:return t.sent(),[2]}}))}))},e.prototype.loadFromUri=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:if(e&&"string"!=typeof e)throw new Error(this._name+".loadFromUri - expected model uri");return[4,qp(e,this.getDefaultModelName())];case 1:return t=n.sent(),this.loadFromWeightMap(t),[2]}}))}))},e.prototype.loadFromDisk=function(e){return Iu(this,void 0,void 0,(function(){var t,n,i,a,o,r,s,c,l,d;return Au(this,(function(b){switch(b.label){case 0:if(e&&"string"!=typeof e)throw new Error(this._name+".loadFromDisk - expected model file path");return t=Xp.getEnv().readFile,n=$p(e,this.getDefaultModelName()),i=n.manifestUri,a=n.modelBaseUri,o=function(e){return Promise.all(e.map((function(e){return t(e).then((function(e){return e.buffer}))})))},r=iu.weightsLoaderFactory(o),l=(c=JSON).parse,[4,t(i)];case 1:return s=l.apply(c,[b.sent().toString()]),[4,r(s,a)];case 2:return d=b.sent(),this.loadFromWeightMap(d),[2]}}))}))},e.prototype.loadFromWeightMap=function(e){var t=this.extractParamsFromWeigthMap(e),n=t.params;this._paramMappings=t.paramMappings,this._params=n},e.prototype.extractWeights=function(e){var t=this.extractParams(e),n=t.params;this._paramMappings=t.paramMappings,this._params=n},e.prototype.traversePropertyPath=function(e){if(!this.params)throw new Error("traversePropertyPath - model has no loaded params");var t=e.split("/").reduce((function(t,n){if(!t.nextObj.hasOwnProperty(n))throw new Error("traversePropertyPath - object does not have property "+n+", for path "+e);return{obj:t.nextObj,objProp:n,nextObj:t.nextObj[n]}}),{nextObj:this.params}),n=t.obj,i=t.objProp;if(!(n&&i&&n[i]instanceof _e))throw new Error("traversePropertyPath - parameter is not a tensor, for path "+e);return{obj:n,objProp:i}},e}();function Kp(e,t,n){return Bt((function(){var i=sl(e,t.depthwise_filter,t.pointwise_filter,n,"same");return uc(i,t.bias)}))}function Zp(e,t,n){return void 0===n&&(n=!1),Bt((function(){var i=Ql(n?uc(el(e,t.conv0.filters,[2,2],"same"),t.conv0.bias):Kp(e,t.conv0,[2,2])),a=Kp(i,t.conv1,[1,1]),o=Kp(Ql(uc(i,a)),t.conv2,[1,1]);return Ql(uc(i,uc(a,o)))}))}function eh(e,t,n,i){return void 0===n&&(n=!1),void 0===i&&(i=!0),Bt((function(){var a=Ql(n?uc(el(e,t.conv0.filters,i?[2,2]:[1,1],"same"),t.conv0.bias):Kp(e,t.conv0,i?[2,2]:[1,1])),o=Kp(a,t.conv1,[1,1]),r=Kp(Ql(uc(a,o)),t.conv2,[1,1]),s=Kp(Ql(uc(a,uc(o,r))),t.conv3,[1,1]);return Ql(uc(a,uc(o,uc(r,s))))}))}function th(e,t,n,i){return void 0===n&&(n="same"),void 0===i&&(i=!1),Bt((function(){var a=uc(el(e,t.filters,[1,1],n),t.bias);return i?Ql(a):a}))}function nh(e,t){Object.keys(e).forEach((function(n){t.some((function(e){return e.originalPath===n}))||e[n].dispose()}))}function ih(e,t){return function(n,i,a,o){var r=gn(e(n*i*a*a),[a,a,n,i]),s=pn(e(i));return t.push({paramPath:o+"/filters"},{paramPath:o+"/bias"}),{filters:r,bias:s}}}function ah(e,t){return function(n,i,a){var o=hn(e(n*i),[n,i]),r=pn(e(i));return t.push({paramPath:a+"/weights"},{paramPath:a+"/bias"}),{weights:o,bias:r}}}var oh=function(e,t,n){this.depthwise_filter=e,this.pointwise_filter=t,this.bias=n};function rh(e,t){return function(n,i,a){var o=gn(e(9*n),[3,3,n,1]),r=gn(e(n*i),[1,1,n,i]),s=pn(e(i));return t.push({paramPath:a+"/depthwise_filter"},{paramPath:a+"/pointwise_filter"},{paramPath:a+"/bias"}),new oh(o,r,s)}}function sh(e){return function(t){var n=e(t+"/depthwise_filter",4),i=e(t+"/pointwise_filter",4),a=e(t+"/bias",1);return new oh(n,i,a)}}function ch(e,t){return function(n,i,a){var o=e[n];if(!Nu(o,i))throw new Error("expected weightMap["+n+"] to be a Tensor"+i+"D, instead have "+o);return t.push({originalPath:n,paramPath:a||n}),o}}function lh(e){var t=e;return{extractWeights:function(e){var n=t.slice(0,e);return t=t.slice(e),n},getRemainingWeights:function(){return t}}}function dh(e,t){var n=ih(e,t),i=rh(e,t);function a(e,t,a,o){return void 0===o&&(o=!1),{conv0:o?n(e,t,3,a+"/conv0"):i(e,t,a+"/conv0"),conv1:i(t,t,a+"/conv1"),conv2:i(t,t,a+"/conv2")}}return{extractDenseBlock3Params:a,extractDenseBlock4Params:function(e,t,n,o){void 0===o&&(o=!1);var r=a(e,t,n,o);return{conv0:r.conv0,conv1:r.conv1,conv2:r.conv2,conv3:i(t,t,n+"/conv3")}}}}function bh(e){return function(t){return{filters:e(t+"/filters",4),bias:e(t+"/bias",1)}}}function uh(e,t){var n=ch(e,t),i=bh(n),a=sh(n);return{extractDenseBlock3Params:function(e,t){return void 0===t&&(t=!1),{conv0:t?i(e+"/conv0"):a(e+"/conv0"),conv1:a(e+"/conv1"),conv2:a(e+"/conv2")}},extractDenseBlock4Params:function(e,t){return void 0===t&&(t=!1),{conv0:t?i(e+"/conv0"):a(e+"/conv0"),conv1:a(e+"/conv1"),conv2:a(e+"/conv2"),conv3:a(e+"/conv3")}}}}var ph=function(e){function t(){return e.call(this,"FaceFeatureExtractor")||this}return Du(t,e),t.prototype.forwardInput=function(e){var t=this.params;if(!t)throw new Error("FaceFeatureExtractor - load model before inference");return Bt((function(){var n=eh(op(e.toBatchTensor(112,!0),[122.782,117.001,104.298]).div(un(255)),t.dense0,!0);return n=eh(n,t.dense1),n=eh(n,t.dense2),n=eh(n,t.dense3),Sl(n,[7,7],[2,2],"valid")}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.getDefaultModelName=function(){return"face_feature_extractor_model"},t.prototype.extractParamsFromWeigthMap=function(e){return function(e){var t=[],n=uh(e,t).extractDenseBlock4Params,i={dense0:n("dense0",!0),dense1:n("dense1"),dense2:n("dense2"),dense3:n("dense3")};return nh(e,t),{params:i,paramMappings:t}}(e)},t.prototype.extractParams=function(e){return function(e){var t=[],n=lh(e),i=n.getRemainingWeights,a=dh(n.extractWeights,t).extractDenseBlock4Params,o=a(3,32,"dense0",!0),r=a(32,64,"dense1"),s=a(64,128,"dense2"),c=a(128,256,"dense3");if(0!==i().length)throw new Error("weights remaing after extract: "+i().length);return{paramMappings:t,params:{dense0:o,dense1:r,dense2:s,dense3:c}}}(e)},t}(Jp);function hh(e,t){return Bt((function(){return uc(dl(e,t.weights),t.bias)}))}function mh(e){var t={},n={};return Object.keys(e).forEach((function(i){(i.startsWith("fc")?n:t)[i]=e[i]})),{featureExtractorMap:t,classifierMap:n}}var gh=function(e){function t(t,n){var i=e.call(this,t)||this;return i._faceFeatureExtractor=n,i}return Du(t,e),Object.defineProperty(t.prototype,"faceFeatureExtractor",{get:function(){return this._faceFeatureExtractor},enumerable:!0,configurable:!0}),t.prototype.runNet=function(e){var t=this,n=this.params;if(!n)throw new Error(this._name+" - load model before inference");return Bt((function(){var i=e instanceof Yp?t.faceFeatureExtractor.forwardInput(e):e;return hh(i.as2D(i.shape[0],-1),n.fc)}))},t.prototype.dispose=function(t){void 0===t&&(t=!0),this.faceFeatureExtractor.dispose(t),e.prototype.dispose.call(this,t)},t.prototype.loadClassifierParams=function(e){var t=this.extractClassifierParams(e),n=t.paramMappings;this._params=t.params,this._paramMappings=n},t.prototype.extractClassifierParams=function(e){return function(e,t,n){var i=[],a=lh(e),o=a.getRemainingWeights,r=ah(a.extractWeights,i)(t,n,"fc");if(0!==o().length)throw new Error("weights remaing after extract: "+o().length);return{paramMappings:i,params:{fc:r}}}(e,this.getClassifierChannelsIn(),this.getClassifierChannelsOut())},t.prototype.extractParamsFromWeigthMap=function(e){var t=mh(e),n=t.classifierMap;return this.faceFeatureExtractor.loadFromWeightMap(t.featureExtractorMap),function(e){var t=[],n=ch(e,t),i={fc:{weights:n("fc/weights",2),bias:n("fc/bias",1)}};return nh(e,t),{params:i,paramMappings:t}}(n)},t.prototype.extractParams=function(e){var t=this.getClassifierChannelsIn(),n=this.getClassifierChannelsOut(),i=n*t+n,a=e.slice(0,e.length-i),o=e.slice(e.length-i);return this.faceFeatureExtractor.extractWeights(a),this.extractClassifierParams(o)},t}(Jp),fh=["neutral","happy","sad","angry","fearful","disgusted","surprised"],_h=function(){function e(e){var t=this;if(7!==e.length)throw new Error("FaceExpressions.constructor - expected probabilities.length to be 7, have: "+e.length);fh.forEach((function(n,i){t[n]=e[i]}))}return e.prototype.asSortedArray=function(){var e=this;return fh.map((function(t){return{expression:t,probability:e[t]}})).sort((function(e,t){return t.probability-e.probability}))},e}(),vh=function(e){function t(t){return void 0===t&&(t=new ph),e.call(this,"FaceExpressionNet",t)||this}return Du(t,e),t.prototype.forwardInput=function(e){var t=this;return Bt((function(){return Yi(t.runNet(e))}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.predictExpressions=function(e){return Iu(this,void 0,void 0,(function(){var t,n,i,a,o=this;return Au(this,(function(r){switch(r.label){case 0:return[4,zp(e)];case 1:return t=r.sent(),[4,this.forwardInput(t)];case 2:return n=r.sent(),[4,Promise.all(_i(n).map((function(e){return Iu(o,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return[4,e.data()];case 1:return t=n.sent(),e.dispose(),[2,t]}}))}))})))];case 3:return i=r.sent(),n.dispose(),a=i.map((function(e){return new _h(e)})),[2,t.isBatchInput?a:a[0]]}}))}))},t.prototype.getDefaultModelName=function(){return"face_expression_model"},t.prototype.getClassifierChannelsIn=function(){return 256},t.prototype.getClassifierChannelsOut=function(){return 7},t}(gh);function Ch(e){return e.expressions instanceof _h}function Sh(e,t){return Object.assign({},e,{expressions:t})}function yh(e){return fp(e)&&e.landmarks instanceof dp&&e.unshiftedLandmarks instanceof dp&&e.alignedRect instanceof tp}function wh(e,t){var n=e.detection.box,i=t.shiftBy(n.x,n.y),a=i.align(),o=e.detection.imageDims,r=new tp(e.detection.score,a.rescale(o.reverse()),o);return Object.assign({},e,{landmarks:i,unshiftedLandmarks:t,alignedRect:r})}var xh=function(e){void 0===e&&(e={});var t=e.drawLines,n=e.drawPoints,i=void 0===n||n,a=e.lineWidth,o=e.lineColor,r=e.pointSize,s=e.pointColor;this.drawLines=void 0===t||t,this.drawPoints=i,this.lineWidth=a||1,this.pointSize=r||2,this.lineColor=o||"rgba(0, 255, 255, 1)",this.pointColor=s||"rgba(255, 0, 255, 1)"},Wh=function(){function e(e,t){void 0===t&&(t={}),this.faceLandmarks=e,this.options=new xh(t)}return e.prototype.draw=function(e){var t=Pp(e),n=this.options,i=n.drawPoints,a=n.lineWidth,o=n.pointSize,r=n.pointColor;n.drawLines&&this.faceLandmarks instanceof up&&(t.strokeStyle=n.lineColor,t.lineWidth=a,Pu(t,this.faceLandmarks.getJawOutline()),Pu(t,this.faceLandmarks.getLeftEyeBrow()),Pu(t,this.faceLandmarks.getRightEyeBrow()),Pu(t,this.faceLandmarks.getNose()),Pu(t,this.faceLandmarks.getLeftEye(),!0),Pu(t,this.faceLandmarks.getRightEye(),!0),Pu(t,this.faceLandmarks.getMouth(),!0)),i&&(t.strokeStyle=r,t.fillStyle=r,this.faceLandmarks.positions.forEach((function(e){t.beginPath(),t.arc(e.x,e.y,o,0,2*Math.PI),t.fill()})))},e}(),kh=Object.freeze({__proto__:null,drawContour:Pu,drawDetections:function(e,t){(Array.isArray(t)?t:[t]).forEach((function(t){var n=t instanceof tp?t.score:fp(t)?t.detection.score:void 0,i=t instanceof tp?t.box:fp(t)?t.detection.box:new Ku(t),a=n?""+Yu(n):void 0;new Ip(i,{label:a}).draw(e)}))},drawFaceExpressions:function(e,t,n,i){void 0===n&&(n=.1),(Array.isArray(t)?t:[t]).forEach((function(t){var a=t instanceof _h?t:Ch(t)?t.expressions:void 0;if(!a)throw new Error("drawFaceExpressions - expected faceExpressions to be FaceExpressions | WithFaceExpressions<{}> or array thereof");var o=a.asSortedArray().filter((function(e){return e.probability>n})),r=fp(t)?t.detection.box.bottomLeft:i||new Ju(0,0),s=new Dp(o.map((function(e){return e.expression+" ("+Yu(e.probability)+")"})),r);s.draw(e)}))},DrawBoxOptions:Tp,DrawBox:Ip,DrawFaceLandmarksOptions:xh,DrawFaceLandmarks:Wh,drawFaceLandmarks:function(e,t){(Array.isArray(t)?t:[t]).forEach((function(t){var n=t instanceof dp?t:yh(t)?t.landmarks:void 0;if(!n)throw new Error("drawFaceLandmarks - expected faceExpressions to be FaceLandmarks | WithFaceLandmarks<WithFaceDetection<{}>> or array thereof");new Wh(n).draw(e)}))},get AnchorPosition(){return kp},DrawTextFieldOptions:Op,DrawTextField:Dp});function Xh(e,t,n){return uc(el(e,t.filters,n,"same"),t.bias)}function Mh(e,t,n){void 0===n&&(n=!0);var i=n?Ql(e):e;return i=Kp(i,t.separable_conv0,[1,1]),i=Kp(Ql(i),t.separable_conv1,[1,1]),i=Cl(i,[3,3],[2,2],"same"),uc(i,Xh(e,t.expansion_conv,[2,2]))}var Ph,Oh=function(e){function t(t){var n=e.call(this,"TinyXception")||this;return n._numMainBlocks=t,n}return Du(t,e),t.prototype.forwardInput=function(e){var t=this,n=this.params;if(!n)throw new Error("TinyXception - load model before inference");return Bt((function(){var i=op(e.toBatchTensor(112,!0),[122.782,117.001,104.298]).div(un(256)),a=Ql(Xh(i,n.entry_flow.conv_in,[2,2]));return a=Mh(a,n.entry_flow.reduction_block_0,!1),a=Mh(a,n.entry_flow.reduction_block_1),ju(t._numMainBlocks,0,1).forEach((function(e){a=function(e,t){var n=Kp(Ql(e),t.separable_conv0,[1,1]);return n=Kp(Ql(n),t.separable_conv1,[1,1]),n=Kp(Ql(n),t.separable_conv2,[1,1]),uc(n,e)}(a,n.middle_flow["main_block_"+e])})),a=Mh(a,n.exit_flow.reduction_block),a=Ql(Kp(a,n.exit_flow.separable_conv,[1,1]))}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.getDefaultModelName=function(){return"tiny_xception_model"},t.prototype.extractParamsFromWeigthMap=function(e){return function(e,t){var n=[],i=function(e,t){var n=ch(e,t),i=bh(n),a=sh(n);return{extractConvParams:i,extractSeparableConvParams:a,extractReductionBlockParams:function(e){return{separable_conv0:a(e+"/separable_conv0"),separable_conv1:a(e+"/separable_conv1"),expansion_conv:i(e+"/expansion_conv")}},extractMainBlockParams:function(e){return{separable_conv0:a(e+"/separable_conv0"),separable_conv1:a(e+"/separable_conv1"),separable_conv2:a(e+"/separable_conv2")}}}}(e,n),a=i.extractSeparableConvParams,o=i.extractReductionBlockParams,r=i.extractMainBlockParams,s={conv_in:(0,i.extractConvParams)("entry_flow/conv_in"),reduction_block_0:o("entry_flow/reduction_block_0"),reduction_block_1:o("entry_flow/reduction_block_1")},c={};ju(t,0,1).forEach((function(e){c["main_block_"+e]=r("middle_flow/main_block_"+e)}));var l={reduction_block:o("exit_flow/reduction_block"),separable_conv:a("exit_flow/separable_conv")};return nh(e,n),{params:{entry_flow:s,middle_flow:c,exit_flow:l},paramMappings:n}}(e,this._numMainBlocks)},t.prototype.extractParams=function(e){return function(e,t){var n=[],i=lh(e),a=i.getRemainingWeights,o=function(e,t){var n=ih(e,t),i=rh(e,t);return{extractConvParams:n,extractSeparableConvParams:i,extractReductionBlockParams:function(e,t,a){return{separable_conv0:i(e,t,a+"/separable_conv0"),separable_conv1:i(t,t,a+"/separable_conv1"),expansion_conv:n(e,t,1,a+"/expansion_conv")}},extractMainBlockParams:function(e,t){return{separable_conv0:i(e,e,t+"/separable_conv0"),separable_conv1:i(e,e,t+"/separable_conv1"),separable_conv2:i(e,e,t+"/separable_conv2")}}}}(i.extractWeights,n),r=o.extractSeparableConvParams,s=o.extractReductionBlockParams,c=o.extractMainBlockParams,l={conv_in:(0,o.extractConvParams)(3,32,3,"entry_flow/conv_in"),reduction_block_0:s(32,64,"entry_flow/reduction_block_0"),reduction_block_1:s(64,128,"entry_flow/reduction_block_1")},d={};ju(t,0,1).forEach((function(e){d["main_block_"+e]=c(128,"middle_flow/main_block_"+e)}));var b={reduction_block:s(128,256,"exit_flow/reduction_block"),separable_conv:r(256,512,"exit_flow/separable_conv")};if(0!==a().length)throw new Error("weights remaing after extract: "+a().length);return{paramMappings:n,params:{entry_flow:l,middle_flow:d,exit_flow:b}}}(e,this._numMainBlocks)},t}(Jp);(Ph=t.Gender||(t.Gender={})).FEMALE="female",Ph.MALE="male";var Dh=function(e){function n(t){void 0===t&&(t=new Oh(2));var n=e.call(this,"AgeGenderNet")||this;return n._faceFeatureExtractor=t,n}return Du(n,e),Object.defineProperty(n.prototype,"faceFeatureExtractor",{get:function(){return this._faceFeatureExtractor},enumerable:!0,configurable:!0}),n.prototype.runNet=function(e){var t=this,n=this.params;if(!n)throw new Error(this._name+" - load model before inference");return Bt((function(){var i=e instanceof Yp?t.faceFeatureExtractor.forwardInput(e):e,a=Sl(i,[7,7],[2,2],"valid").as2D(i.shape[0],-1);return{age:hh(a,n.fc.age).as1D(),gender:hh(a,n.fc.gender)}}))},n.prototype.forwardInput=function(e){var t=this;return Bt((function(){var n=t.runNet(e);return{age:n.age,gender:Yi(n.gender)}}))},n.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},n.prototype.predictAgeAndGender=function(e){return Iu(this,void 0,void 0,(function(){var n,i,a,o,r,s,c=this;return Au(this,(function(l){switch(l.label){case 0:return[4,zp(e)];case 1:return n=l.sent(),[4,this.forwardInput(n)];case 2:return i=l.sent(),a=_i(i.age),o=_i(i.gender),r=a.map((function(e,t){return{ageTensor:e,genderTensor:o[t]}})),[4,Promise.all(r.map((function(e){var n=e.ageTensor,i=e.genderTensor;return Iu(c,void 0,void 0,(function(){var e,a,o,r,s;return Au(this,(function(c){switch(c.label){case 0:return[4,n.data()];case 1:return e=c.sent()[0],[4,i.data()];case 2:return a=c.sent()[0],r=(o=a>.5)?t.Gender.MALE:t.Gender.FEMALE,s=o?a:1-a,n.dispose(),i.dispose(),[2,{age:e,gender:r,genderProbability:s}]}}))}))})))];case 3:return s=l.sent(),i.age.dispose(),i.gender.dispose(),[2,n.isBatchInput?s:s[0]]}}))}))},n.prototype.getDefaultModelName=function(){return"age_gender_model"},n.prototype.dispose=function(t){void 0===t&&(t=!0),this.faceFeatureExtractor.dispose(t),e.prototype.dispose.call(this,t)},n.prototype.loadClassifierParams=function(e){var t=this.extractClassifierParams(e),n=t.paramMappings;this._params=t.params,this._paramMappings=n},n.prototype.extractClassifierParams=function(e){return function(e){var t=[],n=lh(e),i=n.getRemainingWeights,a=ah(n.extractWeights,t),o=a(512,1,"fc/age"),r=a(512,2,"fc/gender");if(0!==i().length)throw new Error("weights remaing after extract: "+i().length);return{paramMappings:t,params:{fc:{age:o,gender:r}}}}(e)},n.prototype.extractParamsFromWeigthMap=function(e){var t=mh(e),n=t.classifierMap;return this.faceFeatureExtractor.loadFromWeightMap(t.featureExtractorMap),function(e){var t=[],n=ch(e,t);function i(e){return{weights:n(e+"/weights",2),bias:n(e+"/bias",1)}}var a={fc:{age:i("fc/age"),gender:i("fc/gender")}};return nh(e,t),{params:a,paramMappings:t}}(n)},n.prototype.extractParams=function(e){var t=e.slice(0,e.length-1539),n=e.slice(e.length-1539);return this.faceFeatureExtractor.extractWeights(t),this.extractClassifierParams(n)},n}(Jp),Th=function(e){function t(){return null!==e&&e.apply(this,arguments)||this}return Du(t,e),t.prototype.postProcess=function(e,t,n){var i=n.map((function(e){var n=e.width,i=e.height,a=t/Math.max(i,n);return{width:n*a,height:i*a}})),a=i.length;return Bt((function(){var n=function(e,t){return mi([yn([68],e),yn([68],t)],1).as2D(1,136).as1D()},o=function(e,t){var n=i[e],a=n.width,o=n.height;return t(a,o)?Math.abs(a-o)/2:0},r=e.mul(yn([a,136],t)).sub(mi(Array.from(Array(a),(function(e,t){return n(function(e){return o(e,(function(e,t){return e<t}))}(t),function(e){return o(e,(function(e,t){return t<e}))}(t))})))).div(mi(Array.from(Array(a),(function(e,t){return n(i[t].width,i[t].height)}))));return r}))},t.prototype.forwardInput=function(e){var t=this;return Bt((function(){var n=t.runNet(e);return t.postProcess(n,e.inputSize,e.inputDimensions.map((function(e){return{height:e[0],width:e[1]}})))}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.detectLandmarks=function(e){return Iu(this,void 0,void 0,(function(){var t,n,i,a=this;return Au(this,(function(o){switch(o.label){case 0:return[4,zp(e)];case 1:return t=o.sent(),n=Bt((function(){return _i(a.forwardInput(t))})),[4,Promise.all(n.map((function(e,n){return Iu(a,void 0,void 0,(function(){var i,a,o,r,s;return Au(this,(function(c){switch(c.label){case 0:return o=(a=Array).from,[4,e.data()];case 1:return i=o.apply(a,[c.sent()]),r=i.filter((function(e,t){return Uu(t)})),s=i.filter((function(e,t){return!Uu(t)})),[2,new up(Array(68).fill(0).map((function(e,t){return new Ju(r[t],s[t])})),{height:t.getInputHeight(n),width:t.getInputWidth(n)})]}}))}))})))];case 2:return i=o.sent(),n.forEach((function(e){return e.dispose()})),[2,t.isBatchInput?i:i[0]]}}))}))},t.prototype.getClassifierChannelsOut=function(){return 136},t}(gh),Ih=function(e){function t(t){return void 0===t&&(t=new ph),e.call(this,"FaceLandmark68Net",t)||this}return Du(t,e),t.prototype.getDefaultModelName=function(){return"face_landmark_68_model"},t.prototype.getClassifierChannelsIn=function(){return 256},t}(Th),Ah=function(e){function t(){return e.call(this,"TinyFaceFeatureExtractor")||this}return Du(t,e),t.prototype.forwardInput=function(e){var t=this.params;if(!t)throw new Error("TinyFaceFeatureExtractor - load model before inference");return Bt((function(){var n=Zp(op(e.toBatchTensor(112,!0),[122.782,117.001,104.298]).div(un(255)),t.dense0,!0);return n=Zp(n,t.dense1),n=Zp(n,t.dense2),Sl(n,[14,14],[2,2],"valid")}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.getDefaultModelName=function(){return"face_feature_extractor_tiny_model"},t.prototype.extractParamsFromWeigthMap=function(e){return function(e){var t=[],n=uh(e,t).extractDenseBlock3Params,i={dense0:n("dense0",!0),dense1:n("dense1"),dense2:n("dense2")};return nh(e,t),{params:i,paramMappings:t}}(e)},t.prototype.extractParams=function(e){return function(e){var t=[],n=lh(e),i=n.getRemainingWeights,a=dh(n.extractWeights,t).extractDenseBlock3Params,o=a(3,32,"dense0",!0),r=a(32,64,"dense1"),s=a(64,128,"dense2");if(0!==i().length)throw new Error("weights remaing after extract: "+i().length);return{paramMappings:t,params:{dense0:o,dense1:r,dense2:s}}}(e)},t}(Jp),Rh=function(e){function t(t){return void 0===t&&(t=new Ah),e.call(this,"FaceLandmark68TinyNet",t)||this}return Du(t,e),t.prototype.getDefaultModelName=function(){return"face_landmark_68_tiny_model"},t.prototype.getClassifierChannelsIn=function(){return 128},t}(Th),Eh=function(e){function t(){return null!==e&&e.apply(this,arguments)||this}return Du(t,e),t}(Ih);function Nh(e,t,n,i,a){void 0===a&&(a="same");var o=t.conv,r=o.bias,s=el(e,o.filters,n,a);return s=function(e,t){return uc(kc(e,t.weights),t.biases)}(s=uc(s,r),t.scale),i?Ql(s):s}function Fh(e,t){return Nh(e,t,[1,1],!1)}function Hh(e,t){return Nh(e,t,[2,2],!0,"valid")}function Lh(e,t){var n=function(e,t){return Nh(e,t,[1,1],!0)}(e,t.conv1);return n=Fh(n,t.conv2),n=uc(n,e),Ql(n)}function Bh(e,t){var n=Hh(e,t.conv1);n=Fh(n,t.conv2);var i=Sl(e,2,2,"valid"),a=Sn(i.shape),o=i.shape[3]!==n.shape[3];if(i.shape[1]!==n.shape[1]||i.shape[2]!==n.shape[2]){var r=Ru(n.shape);r[1]=1;var s=Sn(r),c=Ru((n=Xn([n,s],1)).shape);c[2]=1;var l=Sn(c);n=Xn([n,l],2)}return i=o?Xn([i,a],3):i,n=uc(i,n),Ql(n)}var Uh=function(e){function t(){return e.call(this,"FaceRecognitionNet")||this}return Du(t,e),t.prototype.forwardInput=function(e){var t=this.params;if(!t)throw new Error("FaceRecognitionNet - load model before inference");return Bt((function(){var n=Hh(op(e.toBatchTensor(150,!0).toFloat(),[122.782,117.001,104.298]).div(un(256)),t.conv32_down);n=Lh(n=Cl(n,3,2,"valid"),t.conv32_1),n=Lh(n,t.conv32_2),n=Lh(n,t.conv32_3),n=Lh(n=Bh(n,t.conv64_down),t.conv64_1),n=Lh(n,t.conv64_2),n=Lh(n,t.conv64_3),n=Lh(n=Bh(n,t.conv128_down),t.conv128_1),n=Lh(n,t.conv128_2),n=Lh(n=Bh(n,t.conv256_down),t.conv256_1);var i=(n=Bh(n=Lh(n,t.conv256_2),t.conv256_down_out)).mean([1,2]);return dl(i,t.fc)}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.computeFaceDescriptor=function(e){return Iu(this,void 0,void 0,(function(){var t,n,i,a=this;return Au(this,(function(o){switch(o.label){case 0:return[4,zp(e)];case 1:return t=o.sent(),n=Bt((function(){return _i(a.forwardInput(t))})),[4,Promise.all(n.map((function(e){return e.data()})))];case 2:return i=o.sent(),n.forEach((function(e){return e.dispose()})),[2,t.isBatchInput?i:i[0]]}}))}))},t.prototype.getDefaultModelName=function(){return"face_recognition_model"},t.prototype.extractParamsFromWeigthMap=function(e){return function(e){var t=[],n=function(e,t){var n=ch(e,t);function i(e){var t=n(e+"/conv/filters",4),i=n(e+"/conv/bias",1),a=function(e){return{weights:n(e+"/scale/weights",1),biases:n(e+"/scale/biases",1)}}(e);return{conv:{filters:t,bias:i},scale:a}}return{extractConvLayerParams:i,extractResidualLayerParams:function(e){return{conv1:i(e+"/conv1"),conv2:i(e+"/conv2")}}}}(e,t),i=n.extractResidualLayerParams,a=(0,n.extractConvLayerParams)("conv32_down"),o=i("conv32_1"),r=i("conv32_2"),s=i("conv32_3"),c=i("conv64_down"),l=i("conv64_1"),d=i("conv64_2"),b=i("conv64_3"),u=i("conv128_down"),p=i("conv128_1"),h=i("conv128_2"),m=i("conv256_down"),g=i("conv256_1"),f=i("conv256_2"),_=i("conv256_down_out"),v=e.fc;if(t.push({originalPath:"fc",paramPath:"fc"}),!Fu(v))throw new Error("expected weightMap[fc] to be a Tensor2D, instead have "+v);var C={conv32_down:a,conv32_1:o,conv32_2:r,conv32_3:s,conv64_down:c,conv64_1:l,conv64_2:d,conv64_3:b,conv128_down:u,conv128_1:p,conv128_2:h,conv256_down:m,conv256_1:g,conv256_2:f,conv256_down_out:_,fc:v};return nh(e,t),{params:C,paramMappings:t}}(e)},t.prototype.extractParams=function(e){return function(e){var t=lh(e),n=t.extractWeights,i=t.getRemainingWeights,a=[],o=function(e,t){function n(n,i,a,o){var r=function(n,i,a,o){var r=function(t,n,i){var a=e(t),o=a.length/(n*i*i);if(Bu(o))throw new Error("depth has to be an integer: "+o+", weights.length: "+a.length+", numFilters: "+n+", filterSize: "+i);return Bt((function(){return Gl(gn(a,[n,o,i,i]),[2,3,1,0])}))}(n,i,a),s=pn(e(i));return t.push({paramPath:o+"/filters"},{paramPath:o+"/bias"}),{filters:r,bias:s}}(n,i,a,o+"/conv"),s=function(n,i){var a=pn(e(n)),o=pn(e(n));return t.push({paramPath:i+"/weights"},{paramPath:i+"/biases"}),{weights:a,biases:o}}(i,o+"/scale");return{conv:r,scale:s}}return{extractConvLayerParams:n,extractResidualLayerParams:function(e,t,i,a,o){return void 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scaleFactor to be a number between 0 and 1");if("number"!=typeof this._maxNumScales||this._maxNumScales<0)throw new Error(this._name+" - expected maxNumScales to be a number > 0");if(!Array.isArray(this._scoreThresholds)||3!==this._scoreThresholds.length||this._scoreThresholds.some((function(e){return"number"!=typeof e})))throw new Error(this._name+" - expected scoreThresholds to be an array of numbers of length 3");if(this._scaleSteps&&(!Array.isArray(this._scaleSteps)||this._scaleSteps.some((function(e){return"number"!=typeof e}))))throw new Error(this._name+" - expected scaleSteps to be an array of numbers")}return Object.defineProperty(e.prototype,"minFaceSize",{get:function(){return this._minFaceSize},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"scaleFactor",{get:function(){return this._scaleFactor},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"maxNumScales",{get:function(){return 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n=e.shape[0];return{boxPredictionEncoding:ui(th(e,t.box_encoding_predictor),[n,-1,1,4]),classPrediction:ui(th(e,t.class_predictor),[n,-1,3])}}))}var qh=function(){function e(e){var t=void 0===e?{}:e,n=t.minConfidence,i=t.maxResults;if(this._name="SsdMobilenetv1Options",this._minConfidence=n||.5,this._maxResults=i||100,"number"!=typeof this._minConfidence||this._minConfidence<=0||this._minConfidence>=1)throw new Error(this._name+" - expected minConfidence to be a number between 0 and 1");if("number"!=typeof this._maxResults)throw new Error(this._name+" - expected maxResults to be a number")}return Object.defineProperty(e.prototype,"minConfidence",{get:function(){return this._minConfidence},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"maxResults",{get:function(){return this._maxResults},enumerable:!0,configurable:!0}),e}(),Jh=function(e){function t(){return e.call(this,"SsdMobilenetv1")||this}return Du(t,e),t.prototype.forwardInput=function(e){var t=this.params;if(!t)throw new Error("SsdMobilenetv1 - load model before inference");return Bt((function(){var n=e.toBatchTensor(512,!1).toFloat(),i=function(e,t){return Bt((function(){var n=null,i=jh(e,t.conv_0,[2,2]);if([t.conv_1,t.conv_2,t.conv_3,t.conv_4,t.conv_5,t.conv_6,t.conv_7,t.conv_8,t.conv_9,t.conv_10,t.conv_11,t.conv_12,t.conv_13].forEach((function(e,t){var a=t+1,o=function(e){return[2,4,6,12].some((function(t){return t===e}))?[2,2]:[1,1]}(a);i=function(e,t,n){return Bt((function(){var i=al(e,t.filters,n,"same");return i=nc(i,t.batch_norm_mean,t.batch_norm_variance,t.batch_norm_offset,t.batch_norm_scale,.0010000000474974513),Cs(i,0,6)}))}(i,e.depthwise_conv,o),i=jh(i,e.pointwise_conv,[1,1]),11===a&&(n=i)})),null===n)throw new Error("mobileNetV1 - output of conv layer 11 is null");return{out:i,conv11:n}}))}(Dc(kc(n,un(.007843137718737125)),un(1)),t.mobilenetv1),a=function(e,t,n){return Bt((function(){var i=jh(e,n.conv_0,[1,1]),a=jh(i,n.conv_1,[2,2]),o=jh(a,n.conv_2,[1,1]),r=jh(o,n.conv_3,[2,2]),s=jh(r,n.conv_4,[1,1]),c=jh(s,n.conv_5,[2,2]),l=jh(c,n.conv_6,[1,1]),d=jh(l,n.conv_7,[2,2]),b=$h(t,n.box_predictor_0),u=$h(e,n.box_predictor_1),p=$h(a,n.box_predictor_2),h=$h(r,n.box_predictor_3),m=$h(c,n.box_predictor_4),g=$h(d,n.box_predictor_5);return{boxPredictions:Xn([b.boxPredictionEncoding,u.boxPredictionEncoding,p.boxPredictionEncoding,h.boxPredictionEncoding,m.boxPredictionEncoding,g.boxPredictionEncoding],1),classPredictions:Xn([b.classPrediction,u.classPrediction,p.classPrediction,h.classPrediction,m.classPrediction,g.classPrediction],1)}}))}(i.out,i.conv11,t.prediction_layer);return function(e,t,n){return Bt((function(){var i=e.shape[0],a=function(e,t){var n=function(e){var t=_i(Gl(e,[1,0])),n=[Dc(t[2],t[0]),Dc(t[3],t[1])];return{sizes:n,centers:[uc(t[0],gc(n[0],un(2))),uc(t[1],gc(n[1],un(2)))]}}(e),i=n.sizes,a=n.centers,o=_i(Gl(t,[1,0])),r=gc(kc(xs(gc(o[2],un(5))),i[0]),un(2)),s=uc(kc(gc(o[0],un(10)),i[0]),a[0]),c=gc(kc(xs(gc(o[3],un(5))),i[1]),un(2)),l=uc(kc(gc(o[1],un(10)),i[1]),a[1]);return Gl(mi([Dc(s,r),Dc(l,c),uc(s,r),uc(l,c)]),[1,0])}(ui(gi(n.extra_dim,[i,1,1]),[-1,4]),ui(e,[-1,4]));a=ui(a,[i,a.shape[0]/i,4]);var o=As(Wl(t,[0,0,1],[-1,-1,-1])),r=Wl(o,[0,0,0],[-1,-1,1]);return r=ui(r,[i,r.shape[1]]),{boxes:_i(a),scores:_i(r)}}))}(a.boxPredictions,a.classPredictions,t.output_layer)}))},t.prototype.forward=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=this.forwardInput,[4,zp(e)];case 1:return[2,t.apply(this,[n.sent()])]}}))}))},t.prototype.locateFaces=function(e,t){return void 0===t&&(t={}),Iu(this,void 0,void 0,(function(){var n,i,a,o,r,s,c,l,d,b,u,p,h,m,g,f,_,v,C,S;return Au(this,(function(y){switch(y.label){case 0:return n=new qh(t),i=n.maxResults,a=n.minConfidence,[4,zp(e)];case 1:for(o=y.sent(),r=this.forwardInput(o),l=(s=r.boxes)[0],d=(c=r.scores)[0],b=1;b<s.length;b++)s[b].dispose(),c[b].dispose();return h=(p=Array).from,[4,d.data()];case 2:return u=h.apply(p,[y.sent()]),m=function(e,t,n,i,a){var o=Math.min(n,e.shape[0]),r=t.map((function(e,t){return{score:e,boxIndex:t}})).filter((function(e){return e.score>a})).sort((function(e,t){return t.score-e.score})),s=function(e){return e<=.5?1:0},c=[];return r.forEach((function(t){if(!(c.length>=o)){for(var n=t.score,i=c.length-1;i>=0;--i){var r=Gh(e,t.boxIndex,c[i]);if(0!==r&&(t.score*=s(r),t.score<=a))break}n===t.score&&c.push(t.boxIndex)}})),c}(l,u,i,0,a),g=o.getReshapedInputDimensions(0),_=(f=o.inputSize)/g.width,v=f/g.height,C=l.arraySync(),S=m.map((function(e){var t=[Math.max(0,C[e][0]),Math.min(1,C[e][2])].map((function(e){return e*v})),n=t[0],i=t[1],a=[Math.max(0,C[e][1]),Math.min(1,C[e][3])].map((function(e){return e*_})),r=a[0];return new tp(u[e],new lp(r,n,a[1]-r,i-n),{height:o.getInputHeight(0),width:o.getInputWidth(0)})})),l.dispose(),d.dispose(),[2,S]}}))}))},t.prototype.getDefaultModelName=function(){return"ssd_mobilenetv1_model"},t.prototype.extractParamsFromWeigthMap=function(e){return function(e){var t=[],n=function(e,t){var n=ch(e,t);function i(e,t,i){return{filters:n(e+"/Conv2d_"+t+"_pointwise/weights",4,i+"/filters"),batch_norm_offset:n(e+"/Conv2d_"+t+"_pointwise/convolution_bn_offset",1,i+"/batch_norm_offset")}}function a(e){var t="mobilenetv1/conv_"+e,a="MobilenetV1/Conv2d_"+e+"_depthwise",o=t+"/depthwise_conv",r=t+"/pointwise_conv";return{depthwise_conv:{filters:n(a+"/depthwise_weights",4,o+"/filters"),batch_norm_scale:n(a+"/BatchNorm/gamma",1,o+"/batch_norm_scale"),batch_norm_offset:n(a+"/BatchNorm/beta",1,o+"/batch_norm_offset"),batch_norm_mean:n(a+"/BatchNorm/moving_mean",1,o+"/batch_norm_mean"),batch_norm_variance:n(a+"/BatchNorm/moving_variance",1,o+"/batch_norm_variance")},pointwise_conv:i("MobilenetV1",e,r)}}function o(e,t){return{filters:n(e+"/weights",4,t+"/filters"),bias:n(e+"/biases",1,t+"/bias")}}function r(e){return{box_encoding_predictor:o("Prediction/BoxPredictor_"+e+"/BoxEncodingPredictor","prediction_layer/box_predictor_"+e+"/box_encoding_predictor"),class_predictor:o("Prediction/BoxPredictor_"+e+"/ClassPredictor","prediction_layer/box_predictor_"+e+"/class_predictor")}}return{extractMobilenetV1Params:function(){return{conv_0:i("MobilenetV1",0,"mobilenetv1/conv_0"),conv_1:a(1),conv_2:a(2),conv_3:a(3),conv_4:a(4),conv_5:a(5),conv_6:a(6),conv_7:a(7),conv_8:a(8),conv_9:a(9),conv_10:a(10),conv_11:a(11),conv_12:a(12),conv_13:a(13)}},extractPredictionLayerParams:function(){return{conv_0:i("Prediction",0,"prediction_layer/conv_0"),conv_1:i("Prediction",1,"prediction_layer/conv_1"),conv_2:i("Prediction",2,"prediction_layer/conv_2"),conv_3:i("Prediction",3,"prediction_layer/conv_3"),conv_4:i("Prediction",4,"prediction_layer/conv_4"),conv_5:i("Prediction",5,"prediction_layer/conv_5"),conv_6:i("Prediction",6,"prediction_layer/conv_6"),conv_7:i("Prediction",7,"prediction_layer/conv_7"),box_predictor_0:r(0),box_predictor_1:r(1),box_predictor_2:r(2),box_predictor_3:r(3),box_predictor_4:r(4),box_predictor_5:r(5)}}}}(e,t),i=n.extractMobilenetV1Params,a=n.extractPredictionLayerParams,o=e["Output/extra_dim"];if(t.push({originalPath:"Output/extra_dim",paramPath:"output_layer/extra_dim"}),!Hu(o))throw new Error("expected weightMap['Output/extra_dim'] to be a Tensor3D, instead have "+o);var r={mobilenetv1:i(),prediction_layer:a(),output_layer:{extra_dim:o}};return nh(e,t),{params:r,paramMappings:t}}(e)},t.prototype.extractParams=function(e){return function(e){var t=[],n=lh(e),i=n.extractWeights,a=n.getRemainingWeights,o=function(e,t){function n(n,i,a,o,r){var s=gn(e(n*i*a*a),[a,a,n,i]),c=pn(e(i));return t.push({paramPath:o+"/filters"},{paramPath:o+"/"+(r?"batch_norm_offset":"bias")}),{filters:s,bias:c}}function i(e,t,i,a){var o=n(e,t,i,a,!0);return{filters:o.filters,batch_norm_offset:o.bias}}function a(n,a,o){var r=function(n,i){var a=gn(e(9*n),[3,3,n,1]),o=pn(e(n)),r=pn(e(n)),s=pn(e(n)),c=pn(e(n));return t.push({paramPath:i+"/filters"},{paramPath:i+"/batch_norm_scale"},{paramPath:i+"/batch_norm_offset"},{paramPath:i+"/batch_norm_mean"},{paramPath:i+"/batch_norm_variance"}),{filters:a,batch_norm_scale:o,batch_norm_offset:r,batch_norm_mean:s,batch_norm_variance:c}}(n,o+"/depthwise_conv");return{depthwise_conv:r,pointwise_conv:i(n,a,1,o+"/pointwise_conv")}}return{extractMobilenetV1Params:function(){return{conv_0:i(3,32,3,"mobilenetv1/conv_0"),conv_1:a(32,64,"mobilenetv1/conv_1"),conv_2:a(64,128,"mobilenetv1/conv_2"),conv_3:a(128,128,"mobilenetv1/conv_3"),conv_4:a(128,256,"mobilenetv1/conv_4"),conv_5:a(256,256,"mobilenetv1/conv_5"),conv_6:a(256,512,"mobilenetv1/conv_6"),conv_7:a(512,512,"mobilenetv1/conv_7"),conv_8:a(512,512,"mobilenetv1/conv_8"),conv_9:a(512,512,"mobilenetv1/conv_9"),conv_10:a(512,512,"mobilenetv1/conv_10"),conv_11:a(512,512,"mobilenetv1/conv_11"),conv_12:a(512,1024,"mobilenetv1/conv_12"),conv_13:a(1024,1024,"mobilenetv1/conv_13")}},extractPredictionLayerParams:function(){return{conv_0:i(1024,256,1,"prediction_layer/conv_0"),conv_1:i(256,512,3,"prediction_layer/conv_1"),conv_2:i(512,128,1,"prediction_layer/conv_2"),conv_3:i(128,256,3,"prediction_layer/conv_3"),conv_4:i(256,128,1,"prediction_layer/conv_4"),conv_5:i(128,256,3,"prediction_layer/conv_5"),conv_6:i(256,64,1,"prediction_layer/conv_6"),conv_7:i(64,128,3,"prediction_layer/conv_7"),box_predictor_0:{box_encoding_predictor:n(512,12,1,"prediction_layer/box_predictor_0/box_encoding_predictor"),class_predictor:n(512,9,1,"prediction_layer/box_predictor_0/class_predictor")},box_predictor_1:{box_encoding_predictor:n(1024,24,1,"prediction_layer/box_predictor_1/box_encoding_predictor"),class_predictor:n(1024,18,1,"prediction_layer/box_predictor_1/class_predictor")},box_predictor_2:{box_encoding_predictor:n(512,24,1,"prediction_layer/box_predictor_2/box_encoding_predictor"),class_predictor:n(512,18,1,"prediction_layer/box_predictor_2/class_predictor")},box_predictor_3:{box_encoding_predictor:n(256,24,1,"prediction_layer/box_predictor_3/box_encoding_predictor"),class_predictor:n(256,18,1,"prediction_layer/box_predictor_3/class_predictor")},box_predictor_4:{box_encoding_predictor:n(256,24,1,"prediction_layer/box_predictor_4/box_encoding_predictor"),class_predictor:n(256,18,1,"prediction_layer/box_predictor_4/class_predictor")},box_predictor_5:{box_encoding_predictor:n(128,24,1,"prediction_layer/box_predictor_5/box_encoding_predictor"),class_predictor:n(128,18,1,"prediction_layer/box_predictor_5/class_predictor")}}}}}(i,t),r=o.extractPredictionLayerParams,s=(0,o.extractMobilenetV1Params)(),c=r(),l={extra_dim:mn(i(20472),[1,5118,4])};if(t.push({paramPath:"output_layer/extra_dim"}),0!==a().length)throw new Error("weights remaing after extract: "+a().length);return{params:{mobilenetv1:s,prediction_layer:c,output_layer:l},paramMappings:t}}(e)},t}(Jp);function Kh(e){var t=new Jh;return t.extractWeights(e),t}var Zh,em=function(e){function t(){return null!==e&&e.apply(this,arguments)||this}return Du(t,e),t}(Jh),tm=[new Ju(.738768,.874946),new Ju(2.42204,2.65704),new Ju(4.30971,7.04493),new Ju(10.246,4.59428),new Ju(12.6868,11.8741)],nm=[new Ju(1.603231,2.094468),new Ju(6.041143,7.080126),new Ju(2.882459,3.518061),new Ju(4.266906,5.178857),new Ju(9.041765,10.66308)],im=[117.001,114.697,97.404],am=function(e){return"number"==typeof e};function om(e){if(!e)throw new Error("invalid config: "+e);if("boolean"!=typeof e.withSeparableConvs)throw new Error("config.withSeparableConvs has to be a boolean, have: "+e.withSeparableConvs);if(!am(e.iouThreshold)||e.iouThreshold<0||e.iouThreshold>1)throw new Error("config.iouThreshold has to be a number between [0, 1], have: "+e.iouThreshold);if(!Array.isArray(e.classes)||!e.classes.length||!e.classes.every((function(e){return"string"==typeof e})))throw new Error("config.classes has to be an array class names: string[], have: "+JSON.stringify(e.classes));if(!Array.isArray(e.anchors)||!e.anchors.length||!e.anchors.map((function(e){return e||{}})).every((function(e){return am(e.x)&&am(e.y)})))throw new Error("config.anchors has to be an array of { x: number, y: number }, have: "+JSON.stringify(e.anchors));if(e.meanRgb&&(!Array.isArray(e.meanRgb)||3!==e.meanRgb.length||!e.meanRgb.every(am)))throw new Error("config.meanRgb has to be an array of shape [number, number, number], have: "+JSON.stringify(e.meanRgb))}function rm(e){return Bt((function(){var t=kc(e,un(.10000000149011612));return uc(Ql(Dc(e,t)),t)}))}function sm(e,t){return Bt((function(){var n=ii(e,[[0,0],[1,1],[1,1],[0,0]]);return n=el(n,t.conv.filters,[1,1],"valid"),n=Dc(n,t.bn.sub),n=kc(n,t.bn.truediv),rm(n=uc(n,t.conv.bias))}))}function cm(e,t){return Bt((function(){var n=ii(e,[[0,0],[1,1],[1,1],[0,0]]);return n=sl(n,t.depthwise_filter,t.pointwise_filter,[1,1],"valid"),rm(n=uc(n,t.bias))}))}(Zh=t.TinyYolov2SizeType||(t.TinyYolov2SizeType={}))[Zh.XS=224]="XS",Zh[Zh.SM=320]="SM",Zh[Zh.MD=416]="MD",Zh[Zh.LG=608]="LG";var lm=function(){function e(e){var t=void 0===e?{}:e,n=t.inputSize,i=t.scoreThreshold;if(this._name="TinyYolov2Options",this._inputSize=n||416,this._scoreThreshold=i||.5,"number"!=typeof this._inputSize||this._inputSize%32!=0)throw new Error(this._name+" - expected inputSize to be a number divisible by 32");if("number"!=typeof this._scoreThreshold||this._scoreThreshold<=0||this._scoreThreshold>=1)throw new Error(this._name+" - expected scoreThreshold to be a number between 0 and 1")}return Object.defineProperty(e.prototype,"inputSize",{get:function(){return this._inputSize},enumerable:!0,configurable:!0}),Object.defineProperty(e.prototype,"scoreThreshold",{get:function(){return this._scoreThreshold},enumerable:!0,configurable:!0}),e}(),dm=function(e){function t(t){var n=e.call(this,"TinyYolov2")||this;return om(t),n._config=t,n}return Du(t,e),Object.defineProperty(t.prototype,"config",{get:function(){return this._config},enumerable:!0,configurable:!0}),Object.defineProperty(t.prototype,"withClassScores",{get:function(){return this.config.withClassScores||this.config.classes.length>1},enumerable:!0,configurable:!0}),Object.defineProperty(t.prototype,"boxEncodingSize",{get:function(){return 5+(this.withClassScores?this.config.classes.length:0)},enumerable:!0,configurable:!0}),t.prototype.runTinyYolov2=function(e,t){var n=sm(e,t.conv0);return n=sm(n=Cl(n,[2,2],[2,2],"same"),t.conv1),n=sm(n=Cl(n,[2,2],[2,2],"same"),t.conv2),n=sm(n=Cl(n,[2,2],[2,2],"same"),t.conv3),n=sm(n=Cl(n,[2,2],[2,2],"same"),t.conv4),n=sm(n=Cl(n,[2,2],[2,2],"same"),t.conv5),n=sm(n=Cl(n,[2,2],[1,1],"same"),t.conv6),th(n=sm(n,t.conv7),t.conv8,"valid",!1)},t.prototype.runMobilenet=function(e,t){var n=this.config.isFirstLayerConv2d?rm(th(e,t.conv0,"valid",!1)):cm(e,t.conv0);return n=cm(n=Cl(n,[2,2],[2,2],"same"),t.conv1),n=cm(n=Cl(n,[2,2],[2,2],"same"),t.conv2),n=cm(n=Cl(n,[2,2],[2,2],"same"),t.conv3),n=cm(n=Cl(n,[2,2],[2,2],"same"),t.conv4),n=cm(n=Cl(n,[2,2],[2,2],"same"),t.conv5),n=Cl(n,[2,2],[1,1],"same"),n=t.conv6?cm(n,t.conv6):n,th(n=t.conv7?cm(n,t.conv7):n,t.conv8,"valid",!1)},t.prototype.forwardInput=function(e,t){var n=this,i=this.params;if(!i)throw new Error("TinyYolov2 - load model before inference");return Bt((function(){var a=e.toBatchTensor(t,!1).toFloat();return a=(a=n.config.meanRgb?op(a,n.config.meanRgb):a).div(un(256)),n.config.withSeparableConvs?n.runMobilenet(a,i):n.runTinyYolov2(a,i)}))},t.prototype.forward=function(e,t){return Iu(this,void 0,void 0,(function(){var n;return Au(this,(function(i){switch(i.label){case 0:return n=this.forwardInput,[4,zp(e)];case 1:return[4,n.apply(this,[i.sent(),t])];case 2:return[2,i.sent()]}}))}))},t.prototype.detect=function(e,t){return void 0===t&&(t={}),Iu(this,void 0,void 0,(function(){var n,i,a,o,r,s,c,l,d,b,u,p,h=this;return Au(this,(function(m){switch(m.label){case 0:return n=new lm(t),i=n.inputSize,a=n.scoreThreshold,[4,zp(e)];case 1:return o=m.sent(),[4,this.forwardInput(o,i)];case 2:return r=m.sent(),s=Bt((function(){return _i(r)[0].expandDims()})),c={width:o.getInputWidth(0),height:o.getInputHeight(0)},[4,this.extractBoxes(s,o.getReshapedInputDimensions(0),a)];case 3:return l=m.sent(),r.dispose(),s.dispose(),d=l.map((function(e){return e.box})),b=l.map((function(e){return e.score})),u=l.map((function(e){return e.classScore})),p=l.map((function(e){return h.config.classes[e.label]})),[2,ap(d.map((function(e){return e.rescale(i)})),b,this.config.iouThreshold,!0).map((function(e){return new ep(b[e],u[e],p[e],d[e],c)}))]}}))}))},t.prototype.getDefaultModelName=function(){return""},t.prototype.extractParamsFromWeigthMap=function(e){return function(e,t){var n,i=[],a=function(e,t){var n=ch(e,t);function i(e){return{filters:n(e+"/filters",4),bias:n(e+"/bias",1)}}return{extractConvParams:i,extractConvWithBatchNormParams:function(e){var t=i(e+"/conv"),a=function(e){return{sub:n(e+"/sub",1),truediv:n(e+"/truediv",1)}}(e+"/bn");return{conv:t,bn:a}},extractSeparableConvParams:sh(n)}}(e,i),o=a.extractConvParams,r=a.extractConvWithBatchNormParams,s=a.extractSeparableConvParams;if(t.withSeparableConvs){var c=t.filterSizes&&t.filterSizes.length||9;n={conv0:t.isFirstLayerConv2d?o("conv0"):s("conv0"),conv1:s("conv1"),conv2:s("conv2"),conv3:s("conv3"),conv4:s("conv4"),conv5:s("conv5"),conv6:c>7?s("conv6"):void 0,conv7:c>8?s("conv7"):void 0,conv8:o("conv8")}}else n={conv0:r("conv0"),conv1:r("conv1"),conv2:r("conv2"),conv3:r("conv3"),conv4:r("conv4"),conv5:r("conv5"),conv6:r("conv6"),conv7:r("conv7"),conv8:o("conv8")};return nh(e,i),{params:n,paramMappings:i}}(e,this.config)},t.prototype.extractParams=function(e){var n=this.config.filterSizes||t.DEFAULT_FILTER_SIZES,i=n?n.length:void 0;if(7!==i&&8!==i&&9!==i)throw new Error("TinyYolov2 - expected 7 | 8 | 9 convolutional filters, but found "+i+" filterSizes in config");return function(e,t,n,i){var a,o=lh(e),r=o.getRemainingWeights,s=[],c=function(e,t){var n=ih(e,t),i=rh(e,t);return{extractConvParams:n,extractConvWithBatchNormParams:function(i,a,o){var r=n(i,a,3,o+"/conv"),s=function(n,i){var a=pn(e(n)),o=pn(e(n));return t.push({paramPath:i+"/sub"},{paramPath:i+"/truediv"}),{sub:a,truediv:o}}(a,o+"/bn");return{conv:r,bn:s}},extractSeparableConvParams:i}}(o.extractWeights,s),l=c.extractConvParams,d=c.extractConvWithBatchNormParams,b=c.extractSeparableConvParams;if(t.withSeparableConvs){var u=i[0],p=i[1],h=i[2],m=i[3],g=i[4],f=i[5],_=i[6],v=i[7],C=i[8];a={conv0:t.isFirstLayerConv2d?l(u,p,3,"conv0"):b(u,p,"conv0"),conv1:b(p,h,"conv1"),conv2:b(h,m,"conv2"),conv3:b(m,g,"conv3"),conv4:b(g,f,"conv4"),conv5:b(f,_,"conv5"),conv6:v?b(_,v,"conv6"):void 0,conv7:C?b(v,C,"conv7"):void 0,conv8:l(C||v||_,5*n,1,"conv8")}}else h=i[2],m=i[3],g=i[4],f=i[5],_=i[6],v=i[7],C=i[8],a={conv0:d(u=i[0],p=i[1],"conv0"),conv1:d(p,h,"conv1"),conv2:d(h,m,"conv2"),conv3:d(m,g,"conv3"),conv4:d(g,f,"conv4"),conv5:d(f,_,"conv5"),conv6:d(_,v,"conv6"),conv7:d(v,C,"conv7"),conv8:l(C,5*n,1,"conv8")};if(0!==r().length)throw new Error("weights remaing after extract: "+r().length);return{params:a,paramMappings:s}}(e,this.config,this.boxEncodingSize,n)},t.prototype.extractBoxes=function(e,t,n){return Iu(this,void 0,void 0,(function(){var i,a,o,r,s,c,l,d,b,u,p,h,m,g,f,_,v,C,S,y,w,x,W,k,X,M,P,O,D,T=this;return Au(this,(function(I){switch(I.label){case 0:return i=t.width,a=t.height,o=Math.max(i,a),r=o/i,s=o/a,c=e.shape[1],l=this.config.anchors.length,d=Bt((function(){var t=e.reshape([c,c,l,T.boxEncodingSize]);return[t.slice([0,0,0,0],[c,c,l,4]),t.slice([0,0,0,4],[c,c,l,1]),T.withClassScores?Yi(t.slice([0,0,0,5],[c,c,l,T.config.classes.length]),3):un(0)]})),b=d[0],p=d[2],h=[],[4,(u=d[1]).array()];case 1:return m=I.sent(),[4,b.array()];case 2:g=I.sent(),f=0,I.label=3;case 3:if(!(f<c))return[3,12];_=0,I.label=4;case 4:if(!(_<c))return[3,11];v=0,I.label=5;case 5:return v<l?(C=sp(m[f][_][v][0]),!n||C>n?(S=(_+sp(g[f][_][v][0]))/c*r,y=(f+sp(g[f][_][v][1]))/c*s,w=Math.exp(g[f][_][v][2])*this.config.anchors[v].x/c*r,x=Math.exp(g[f][_][v][3])*this.config.anchors[v].y/c*s,W=S-w/2,k=y-x/2,X={row:f,col:_,anchor:v},this.withClassScores?[4,this.extractPredictedClass(p,X)]:[3,7]):[3,9]):[3,10];case 6:return D=I.sent(),[3,8];case 7:D={classScore:1,label:0},I.label=8;case 8:P=(M=D).classScore,O=M.label,h.push(Tu({box:new Zu(W,k,W+w,k+x),score:C,classScore:C*P,label:O},X)),I.label=9;case 9:return v++,[3,5];case 10:return _++,[3,4];case 11:return f++,[3,3];case 12:return b.dispose(),u.dispose(),p.dispose(),[2,h]}}))}))},t.prototype.extractPredictedClass=function(e,t){return Iu(this,void 0,void 0,(function(){var n,i,a,o;return Au(this,(function(r){switch(r.label){case 0:return n=t.row,i=t.col,a=t.anchor,[4,e.array()];case 1:return o=r.sent(),[2,Array(this.config.classes.length).fill(0).map((function(e,t){return o[n][i][a][t]})).map((function(e,t){return{classScore:e,label:t}})).reduce((function(e,t){return e.classScore>t.classScore?e:t}))]}}))}))},t.DEFAULT_FILTER_SIZES=[3,16,32,64,128,256,512,1024,1024],t}(Jp),bm=function(e){function t(t){void 0===t&&(t=!0);var n=Object.assign({},{withSeparableConvs:t,iouThreshold:.4,classes:["face"]},t?{anchors:nm,meanRgb:im}:{anchors:tm,withClassScores:!0});return e.call(this,n)||this}return Du(t,e),Object.defineProperty(t.prototype,"withSeparableConvs",{get:function(){return this.config.withSeparableConvs},enumerable:!0,configurable:!0}),Object.defineProperty(t.prototype,"anchors",{get:function(){return this.config.anchors},enumerable:!0,configurable:!0}),t.prototype.locateFaces=function(e,t){return Iu(this,void 0,void 0,(function(){return Au(this,(function(n){switch(n.label){case 0:return[4,this.detect(e,t)];case 1:return[2,n.sent().map((function(e){return new tp(e.score,e.relativeBox,{width:e.imageWidth,height:e.imageHeight})}))]}}))}))},t.prototype.getDefaultModelName=function(){return this.withSeparableConvs?"tiny_yolov2_separable_conv_model":"tiny_yolov2_model"},t.prototype.extractParamsFromWeigthMap=function(t){return e.prototype.extractParamsFromWeigthMap.call(this,t)},t}(dm),um=function(e){function t(){var t=null!==e&&e.apply(this,arguments)||this;return t._name="TinyFaceDetectorOptions",t}return Du(t,e),t}(lm),pm=function(){function e(){}return e.prototype.then=function(e){return Iu(this,void 0,void 0,(function(){var t;return Au(this,(function(n){switch(n.label){case 0:return t=e,[4,this.run()];case 1:return[2,t.apply(void 0,[n.sent()])]}}))}))},e.prototype.run=function(){return Iu(this,void 0,void 0,(function(){return Au(this,(function(e){throw new Error("ComposableTask - run is not implemented")}))}))},e}();function hm(e,t,n,i,a){return void 0===a&&(a=function(e){return e.alignedRect}),Iu(this,void 0,void 0,(function(){var o,r,s,c,l;return Au(this,(function(d){switch(d.label){case 0:return o=e.map((function(e){return yh(e)?a(e):e.detection})),(s=i)?[3,5]:t instanceof _e?[4,Vp(t,o)]:[3,2];case 1:return c=d.sent(),[3,4];case 2:return[4,Qp(t,o)];case 3:c=d.sent(),d.label=4;case 4:s=c,d.label=5;case 5:return[4,n(r=s)];case 6:return l=d.sent(),r.forEach((function(e){return e instanceof _e&&e.dispose()})),[2,l]}}))}))}function mm(e,t,n,i,a){return Iu(this,void 0,void 0,(function(){var o=this;return Au(this,(function(r){return[2,hm([e],t,(function(e){return Iu(o,void 0,void 0,(function(){return Au(this,(function(t){return[2,n(e[0])]}))}))}),i,a)]}))}))}function gm(e,t){var n=t[1];return{height:Math.floor(t[0]*e),width:Math.floor(n*e)}}var fm=function(e){function t(t,n,i,a){return e.call(this,{left:t,top:n,right:i,bottom:a},!0)||this}return Du(t,e),t}(Ku);function _m(e){return Bt((function(){return kc(Dc(e,un(127.5)),un(.0078125))}))}function vm(e,t){return Bt((function(){return 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o,r,s,c,l,d,b,u,p,h,m,g,f,_;return Au(this,(function(v){switch(v.label){case 0:return o=Date.now(),[4,ym(e,t,{width:24,height:24})];case 1:return r=v.sent(),a.stage2_extractImagePatches=Date.now()-o,o=Date.now(),s=r.map((function(e){var t=function(e,t){return Bt((function(){var n=Cm(e,t),i=vm(hh(ui(n,[n.shape[0],t.fc1.weights.shape[0]]),t.fc1),t.prelu4_alpha),a=hh(i,t.fc2_1),o=Zn(El(a,1),1),r=Yi(Dc(a,o),1),s=hh(i,t.fc2_2);return{scores:_i(r,1)[1],regions:s}}))}(e,i);return e.dispose(),t})),a.stage2_rnet=Date.now()-o,c=s.length>1?Xn(s.map((function(e){return e.scores}))):s[0].scores,b=(d=Array).from,[4,c.data()];case 2:return l=b.apply(d,[v.sent()]),c.dispose(),u=l.map((function(e,t){return{score:e,idx:t}})).filter((function(e){return e.score>n})).map((function(e){return e.idx})),p=u.map((function(e){return t[e]})),h=u.map((function(e){return l[e]})),m=[],g=[],p.length>0&&(o=Date.now(),f=ap(p,h,.7),a.stage2_nms=Date.now()-o,_=f.map((function(e){var t=s[u[e]].regions.arraySync();return 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Iu(this,void 0,void 0,(function(){return Au(this,(function(n){return console.warn("mtcnn is deprecated and will be removed soon"),[2,e.prototype.load.call(this,t)]}))}))},t.prototype.loadFromDisk=function(t){return Iu(this,void 0,void 0,(function(){return Au(this,(function(n){return console.warn("mtcnn is deprecated and will be removed soon"),[2,e.prototype.loadFromDisk.call(this,t)]}))}))},t.prototype.forwardInput=function(e,t){return void 0===t&&(t={}),Iu(this,void 0,void 0,(function(){var n,i,a,o,r,s,c,l,d,b,u,p,h,m,g,f,_,v,C,S;return Au(this,(function(y){switch(y.label){case 0:if(!(n=this.params))throw new Error("Mtcnn - load model before inference");if(!(i=e.canvases[0]))throw new Error("Mtcnn - inputCanvas is not defined, note that passing tensors into Mtcnn.forwardInput is not supported yet.");return a={},o=Date.now(),r=Bt((function(){return e=Zn(su.fromPixels(i)).toFloat(),Bt((function(){return mi(_i(e,3).reverse(),3)}));var e})),s=function(e){return 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lp(e.left/d,e.top/l,e.width/d,e.height/l),{height:l,width:d})),new bp(C.points[t].map((function(t){return t.sub(new Ju(e.left,e.top)).div(new Ju(e.width,e.height))})),{width:e.width,height:e.height}))})),[2,s({results:S,stats:a})]}}))}))},t.prototype.forward=function(e,t){return void 0===t&&(t={}),Iu(this,void 0,void 0,(function(){var n;return Au(this,(function(i){switch(i.label){case 0:return n=this.forwardInput,[4,zp(e)];case 1:return[4,n.apply(this,[i.sent(),t])];case 2:return[2,i.sent().results]}}))}))},t.prototype.forwardWithStats=function(e,t){return void 0===t&&(t={}),Iu(this,void 0,void 0,(function(){var n;return Au(this,(function(i){switch(i.label){case 0:return n=this.forwardInput,[4,zp(e)];case 1:return[2,n.apply(this,[i.sent(),t])]}}))}))},t.prototype.getDefaultModelName=function(){return"mtcnn_model"},t.prototype.extractParamsFromWeigthMap=function(e){return function(e){var t=[],n=function(e,t){var n=ch(e,t);function i(e){return{filters:n(e+"/weights",4,e+"/filters"),bias:n(e+"/bias",1)}}function a(e){return{weights:n(e+"/weights",2),bias:n(e+"/bias",1)}}function o(e){return n(e,1)}function r(e){return{conv1:i(e+"/conv1"),prelu1_alpha:o(e+"/prelu1_alpha"),conv2:i(e+"/conv2"),prelu2_alpha:o(e+"/prelu2_alpha"),conv3:i(e+"/conv3"),prelu3_alpha:o(e+"/prelu3_alpha")}}return{extractPNetParams:function(){var e=r("pnet"),t=i("pnet/conv4_1"),n=i("pnet/conv4_2");return Tu(Tu({},e),{conv4_1:t,conv4_2:n})},extractRNetParams:function(){var e=r("rnet"),t=a("rnet/fc1"),n=o("rnet/prelu4_alpha"),i=a("rnet/fc2_1"),s=a("rnet/fc2_2");return Tu(Tu({},e),{fc1:t,prelu4_alpha:n,fc2_1:i,fc2_2:s})},extractONetParams:function(){var e=r("onet"),t=i("onet/conv4"),n=o("onet/prelu4_alpha"),s=a("onet/fc1"),c=o("onet/prelu5_alpha"),l=a("onet/fc2_1"),d=a("onet/fc2_2"),b=a("onet/fc2_3");return Tu(Tu({},e),{conv4:t,prelu4_alpha:n,fc1:s,prelu5_alpha:c,fc2_1:l,fc2_2:d,fc2_3:b})}}}(e,t),i=n.extractRNetParams,a=n.extractONetParams,o=(0,n.extractPNetParams)(),r=i(),s=a();return nh(e,t),{params:{pnet:o,rnet:r,onet:s},paramMappings:t}}(e)},t.prototype.extractParams=function(e){return function(e){var t=lh(e),n=t.getRemainingWeights,i=[],a=function(e,t){var n=ih(e,t),i=ah(e,t);function a(n,i){var a=pn(e(n));return t.push({paramPath:i}),a}function o(e,t,i){return void 0===i&&(i=!1),{conv1:n(e[0],e[1],3,t+"/conv1"),prelu1_alpha:a(e[1],t+"/prelu1_alpha"),conv2:n(e[1],e[2],3,t+"/conv2"),prelu2_alpha:a(e[2],t+"/prelu2_alpha"),conv3:n(e[2],e[3],i?2:3,t+"/conv3"),prelu3_alpha:a(e[3],t+"/prelu3_alpha")}}return{extractPNetParams:function(){var e=o([3,10,16,32],"pnet"),t=n(32,2,1,"pnet/conv4_1"),i=n(32,4,1,"pnet/conv4_2");return Tu(Tu({},e),{conv4_1:t,conv4_2:i})},extractRNetParams:function(){var e=o([3,28,48,64],"rnet",!0),t=i(576,128,"rnet/fc1"),n=a(128,"rnet/prelu4_alpha"),r=i(128,2,"rnet/fc2_1"),s=i(128,4,"rnet/fc2_2");return Tu(Tu({},e),{fc1:t,prelu4_alpha:n,fc2_1:r,fc2_2:s})},extractONetParams:function(){var e=o([3,32,64,64],"onet"),t=n(64,128,2,"onet/conv4"),r=a(128,"onet/prelu4_alpha"),s=i(1152,256,"onet/fc1"),c=a(256,"onet/prelu5_alpha"),l=i(256,2,"onet/fc2_1"),d=i(256,4,"onet/fc2_2"),b=i(256,10,"onet/fc2_3");return Tu(Tu({},e),{conv4:t,prelu4_alpha:r,fc1:s,prelu5_alpha:c,fc2_1:l,fc2_2:d,fc2_3:b})}}}(t.extractWeights,i),o=a.extractRNetParams,r=a.extractONetParams,s=(0,a.extractPNetParams)(),c=o(),l=r();if(0!==n().length)throw new Error("weights remaing after extract: "+n().length);return{params:{pnet:s,rnet:c,onet:l},paramMappings:i}}(e)},t}(Jp),km=[new Ju(1.603231,2.094468),new Ju(6.041143,7.080126),new Ju(2.882459,3.518061),new Ju(4.266906,5.178857),new Ju(9.041765,10.66308)],Xm=[117.001,114.697,97.404],Mm=function(e){function t(){return e.call(this,{withSeparableConvs:!0,iouThreshold:.4,classes:["face"],anchors:km,meanRgb:Xm,isFirstLayerConv2d:!0,filterSizes:[3,16,32,64,128,256,512]})||this}return Du(t,e),Object.defineProperty(t.prototype,"anchors",{get:function(){return this.config.anchors},enumerable:!0,configurable:!0}),t.prototype.locateFaces=function(e,t){return Iu(this,void 0,void 0,(function(){return Au(this,(function(n){switch(n.label){case 0:return[4,this.detect(e,t)];case 1:return[2,n.sent().map((function(e){return new tp(e.score,e.relativeBox,{width:e.imageWidth,height:e.imageHeight})}))]}}))}))},t.prototype.getDefaultModelName=function(){return"tiny_face_detector_model"},t.prototype.extractParamsFromWeigthMap=function(t){return e.prototype.extractParamsFromWeigthMap.call(this,t)},t}(dm),Pm={ssdMobilenetv1:new Jh,tinyFaceDetector:new Mm,tinyYolov2:new bm,mtcnn:new Wm,faceLandmark68Net:new Ih,faceLandmark68TinyNet:new Rh,faceRecognitionNet:new Uh,faceExpressionNet:new vh,ageGenderNet:new 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Assist",user_name:"partner10assist@contiinex.com",password:"12345678",group_id:"10032",page:"AgentNex-Demo"},{name:"AgentNex-Demo",user_name:"agentnexdemo@contiinex.com",password:"12345678",group_id:"10033",page:"AgentNex-Demo"},{name:"AuditNex-Demo",user_name:"auditnexdemo@contiinex.com",password:"12345678",group_id:"10034",page:"demo-audit"},{name:"AiNex-Demo",user_name:"ainexdemo@contiinex.com",password:"12345678",group_id:"10035",page:"semantic-search"}],this.current_project=null,this.total_pages=[{data_id:"dashboard-recruiter",path:"/dashboard-recruiter",name:"Hiring",isAccessed:!1,icon:"../assets/web_images/hiring.svg"},{data_id:"agency",name:"Agency",path:"/agency",isAccessed:!1},{data_id:"pmdashboard",name:"Project Manager",path:"/pmdashboard",isAccessed:!1},{data_id:"opsdashboard",name:"Onboarding",path:"/opsdashboard",isAccessed:!1,icon:"../assets/web_images/onboarding.svg"},{data_id:"onboardTechSupport",name:"Onbarding TS",path:"/onboardTechSupport",isAccessed:!1},{data_id:"training",name:"Training",path:"/training",isAccessed:!1,icon:"../assets/web_images/training.svg"},{data_id:"managementTeam",name:"Manage Team",path:"/managementTeam",isAccessed:!1,icon:"../assets/web_images/managementTeam.svg",mat_icon:"groups"},{data_id:"pmdash",name:"Agent Dashboard",path:"/pmdash",isAccessed:!1},{data_id:"outbound",name:"Dashboard",path:"/view/outbound",isAccessed:!1,mat_icon:"dashboard",icon:"../assets/web_images/outboundicon1.svg"},{data_id:"forms",name:"Forms",path:"/forms",isAccessed:!1},{data_id:"sharekhan",name:"Agent Dashboard",path:"/sharekhan",isAccessed:!1},{data_id:"voiceCallAudit",name:"Call Audit",path:"/voiceCallAudit",isAccessed:!1,icon:"../assets/web_images/call-audit.svg"},{data_id:"uploadAudio",name:"Upload Audio",path:"/uploadAudio",isAccessed:!1,icon:"../assets/web_images/upload-audio.svg"},{data_id:"voiceBiometric",name:"Voice Biometric",path:"/voiceBiometric",isAccessed:!1,icon:"../assets/web_images/speaking.svg"},{data_id:"fk_service_dash",name:"FK-Dashboard",path:"/fk_service_dash",isAccessed:!1},{data_id:"campaignV2",path:"/campaignV2",name:"Campaigns",mat_icon:"campaign",isAccessed:!1,icon:"../assets/web_images/campaignicon.svg"},{data_id:"central-campaign",name:"Central Campaign",path:"/central-campaign",isAccessed:!1,icon:"../assets/web_images/campaignicon.svg"},{data_id:"inbound",name:"Dashboard",path:"/dashboard-inbound",isAccessed:!1,mat_icon:"dashboard",icon:"../assets/web_images/outboundicon1.svg"},{data_id:"whatsapp",name:"Dashboard",path:"/whatsapp-dashboard",isAccessed:!1,icon:"../assets/web_images/outboundicon1.svg"},{data_id:"auditor",name:"Auditor Dashboard",path:"/auditor",isAccessed:!1},{data_id:"orchestrator",name:"Orchestrator",path:"/orchestrator",isAccessed:!1},{data_id:"feedback",name:"Feedback",path:"/feedback",isAccessed:!1},{data_id:"callrecords",name:"Call Records",path:"/callrecords",isAccessed:!1},{data_id:"payment",name:"Payments",path:"/Payment",isAccessed:!1,icon:"../assets/web_images/iconPayment.svg"},{data_id:"BIdashboard",name:"BI Dashboard",path:"/BI-Dashboard",isAccessed:!1,icon:"../assets/web_images/campaignicon.svg"},{data_id:"central-dashboard",name:"Central Dashboard",path:"/central-dashboard",isAccessed:!1,icon:"../assets/web_images/campaignicon.svg"},{data_id:"Dashboard",icon:"../assets/contiinex/image/vertical_distributeIcon1.svg",isAccessed:!1,name:"Dashboard",path:"/Dashboard",mat_icon:"dashboard",project:"comnex"},{data_id:"funnel-dashboard",icon:"../assets/contiinex/image/dashboardShopifyIcon1.svg",isAccessed:!1,name:"Funnel Dashboard",path:"/Funnel-Dashboard",project:"comnex"},{data_id:"details-view",icon:"../assets/contiinex/image/teamShopifyIcon1.svg",isAccessed:!1,name:"Details View",path:"/Details-View",project:"comnex"},{data_id:"processFlowBuilder",icon:"../assets/contiinex/image/processFlowBuilderIcon1.svg",isAccessed:!1,name:"Process Flow Builder",path:"/ProcessFlowBuilder",project:"comnex"},{data_id:"Reports",icon:"../assets/contiinex/image/articleIcon1.svg",isAccessed:!1,name:"Reports",path:"/Contiinex-Reports",mat_icon:"article",project:"comnex"},{data_id:"Profile-Settings",icon:"../assets/contiinex/image/badgeIcon1.svg",isAccessed:!1,name:"Profile Settings",path:"/Profile-Settings",mat_icon:"manage_accounts",project:"comnex"},{data_id:"Message-Template",icon:"../assets/contiinex/image/ballotIcon1.svg",isAccessed:!1,name:"Message Template",path:"/Message-Template",mat_icon:"message",project:"comnex"},{data_id:"Contiinex-sandbox",icon:"../assets/contiinex/image/viewInArIcon1.svg",isAccessed:!1,name:"Sandbox",path:"/Contiinex-sandbox",project:"comnex"},{data_id:"contiinex-campaign",icon:"../assets/contiinex/image/campaignIcon1.svg",isAccessed:!1,name:"Campaign",path:"/contiinex-campaign",mat_icon:"campaign",project:"comnex"},{data_id:"shopify-dashboard",icon:"../assets/contiinex/image/dashboardShopifyIcon1.svg",isAccessed:!1,name:"Dashboard",path:"/Shopify-Dashboard",project:"shopify"},{data_id:"shopify-team",icon:"../assets/contiinex/image/teamShopifyIcon1.svg",isAccessed:!1,name:"Team",path:"/Shopify-Team",project:"shopify"},{data_id:"shopify-billing",icon:"../assets/contiinex/image/billingShopifyIcon1.svg",isAccessed:!1,name:"Billing",path:"/Shopify-Billing",project:"shopify"},{data_id:"shopify-setting",icon:"../assets/contiinex/image/badgeIcon1.svg",isAccessed:!1,name:"Setting",path:"/Shopify-Settings",project:"shopify"},{data_id:"LC-Coordinator",name:"Fulfillment Co-ordinator",path:"/LC-Coordinator",isAccessed:!1,mat_icon:"admin_panel_settings",icon:"../assets/web_images/callsetting.svg"},{data_id:"settings",name:"Settings",path:"/settings",isAccessed:!1,mat_icon:"settings",icon:"../assets/web_images/gear-solid.svg"},{data_id:"settings.api_rules",parent_id:"settings",name:"API Rules",path:"/settings/api_rules",mat_icon:"api",isAccessed:!1,icon:"../assets/web_images/gear-solid.svg"}],this.auditClientData={all:!0,production_group:"",client_id:""},this.local_storage_variables=this.utils.getStorageDataVariables(),this.localVarStore=["platformApi"],this.speicalpermission_users=[44543],this.local_bidashboard=["dashbaord","groupid","id"],this.current_business_phone=null}isPermission(){return!0}is_ainex_demo_user(e,t){const n=this.ainex_demo_users.filter(t=>t.user_name==e);if(n&&n.length&&n[0].password==t)return n[0]}setStorageItem(e,t){this.sessionStorageService.setStorageItem(e,t)}getStorageItem(e){return this.sessionStorageService.getStorageItem(e)}clearStorageItem(e){this.sessionStorageService.clearStorageItem(e)}clearAllItems(){this.sessionStorageService.clearAllItems()}check_access_token(){return!!this.getStorageItem(this.local_storage_variables[0])}check_my_team(){return!!this.get_my_team()}check_full_team(){return!!this.getFullTeam()}getSettings(e){var t=this.get_stage_settings();try{return e&&t.hasOwnProperty(e)?t[e]:null}catch(n){return null}}getSettings_by_type_name(e,t){try{var n=this.get_stage_settings();if(n.hasOwnProperty(e)){const i=n[e].filter(e=>e.name==t);if(i&&i.length)return i[0]}return null}catch(i){return null}}getSettingsWithKeyValue(e,t,n){var i=this.get_stage_settings();try{if(i.hasOwnProperty(e)){let a=r.j(i[e],t);if(a.hasOwnProperty(n))return a[n][0]}return null}catch(a){return null}}check_settings(){return!!this.get_stage_settings()}check_user(){return!!this.getStorageItem(this.local_storage_variables[4])}check_mypages(){return!!this.getStorageItem(this.local_storage_variables[5])}set_access_token(e){this.setStorageItem(this.local_storage_variables[0],e)}get_access_token(){return this.getStorageItem(this.local_storage_variables[0])||(this.access_token?this.access_token:(alert("Your session got expired. Please login again."),void this.router.navigate(["/Login"])))}isLoggedIn(){return!!this.getStorageItem(this.local_storage_variables[0])}set_loggedin_user(e){this.setStorageItem(this.local_storage_variables[4],JSON.stringify(e)),this.login_user=e}get_loggedin_user(){let e=this.getStorageItem(this.local_storage_variables[4]);if(e)return JSON.parse(e)}set_my_team(e){e&&(this.team_details=e,this.sharedDataService.set_team_data(JSON.stringify(e)))}get_my_team(){return this.sharedDataService.get_team_data()}getSupervisorsData(e){return new Promise((t,n)=>{console.log(e),this.API.getSupervisors(e).subscribe(e=>{e.errors&&console.log("Error in the API response",e.errors),e.success&&(console.log(JSON.stringify(e.success)),this.SUPERVISOROBJ.next(e.success)),t(!0)})})}groupwise_getSupervisorsData(e,t){return new Promise((e,t)=>{var n=this.get_API_End_Point();let i=this.get_asm_groupid();this.API.getSupervisors_for_group({for_group:i},n).subscribe(n=>{n.errors&&(console.log("Error in the API response",n.errors),t(!0)),n.success&&(this.SUPERVISOROBJ.next(n.success),e(!0))})})}set_stage_settings(e){try{this.web_settings=e,this.sharedDataService.set_settings_data(JSON.stringify(e)),this.SETTINGS.next(JSON.stringify(e)),this.setMyPages(e)}catch(t){}}get_stage_settings(){const e=this.sharedDataService.get_settings_data();return e?JSON.parse(e):null}get_swift_status(){try{const e=this.get_stage_settings();if(!e||!e.extraoptions)throw new Error("Settings not found");const t=e.extraoptions.find(e=>"swift_status"==e.name);if(!t)throw new Error("Swift Status not found");return JSON.parse(t.definition)}catch(e){return void console.log("Error in fetching swift status",e)}}set_Full_team(e){let t=r.j(e,"id");this.sharedDataService.set_full_team_data(t)}getFullTeam(){return this.sharedDataService.get_full_team_data()}getAgentObject(e){var t=null;let n=this.getFullTeam();return n&&n.hasOwnProperty(String(e))&&(t=n[String(e)][0]),t}getOnlyMyTeamIds(){var e=[];let t=this.get_my_team();if(t.success&&t.success.groups&&t.success.groups.length)for(var n in t.groups)e.push({id:t.success.groups[n].id,email:t.success.groups[n].email,name:t.success.groups[n].name,phone:t.success.groups[n].phone,role:t.success.groups[n].role,work_option:t.success.groups[n].work_option});return e}getMyDetails(){let e=this.get_loggedin_user();return e?("string"==typeof e&&(e=JSON.parse(e)),e):null}getAllIds(e,t,n){var i,a,o=[];let r=this.get_loggedin_user(),s=this.get_my_team();if(console.log("team",s),"string"==typeof s&&s.length&&(s=JSON.parse(s)),!(null===(a=null===(i=null==s?void 0:s.success)||void 0===i?void 0:i.groups)||void 0===a?void 0:a.length))return[];if(n&&(e?r.role==e&&o.push(t?r[t]:r):o.push(t?r[t]:r)),s&&s.success&&s.success.groups&&s.success.groups.length)try{!function n(i){for(const a of i)e?a.role==e&&o.push(t?a[t]:a):o.push(t?a[t]:a),a.groups&&a.groups.length&&n(a.groups)}(s.success.groups)}catch(c){return o}return o}getAllAgentsByLevel(e,t){var n=[];let i=this.getFullTeam();if(i)for(var a in i){let o=i[a][0];o.project==e&&n.push(t?o[t]:o)}return n}checkGroupsandsubgroups(e){return!(!e.groups||!e.groups.length)}getendUserObject(e,t){if(this.checkGroupsandsubgroups(e))for(var n in e.groups){if("user"==e.groups[n].role){t.push(e);break}this.checkGroupsandsubgroups(e.groups[n])&&this.getendUserObject(e.groups[n],t)}return t}getTLandUsers(){let e=[],t=this.get_my_team();if("string"==typeof t&&(t=JSON.parse(t)),t&&t.success&&t.success.groups)try{return this.getendUserObject(t.success,e)}catch(n){return e}}prepareTreeNodeObj(e){var t={name:e.name,id:e.id,email:e.email,phone:e.phone,groupid:e.groupid,role:e.role,work_option:e.work_option,active_status:e.active_status,business_process:e.business_process,active_campaign:e.active_campaign,teamid:e.teamid};if(e.groups&&e.groups.length)for(var n in t.children=[],e.groups)t.children.push(this.prepareTreeNodeObj(e.groups[n]));return t}getUserGroupTreeNode(){let e=this.get_my_team();if("string"==typeof e&&(e=JSON.parse(e)),console.log("printing team",e),e&&e.hasOwnProperty("success")){var t=e.success.me;return t.groups=e.success.groups,this.prepareTreeNodeObj(t)}return null}setAccessPages(e){this.setStorageItem(this.local_storage_variables[5],JSON.stringify(e))}getAccessPages(){let e=this.getStorageItem(this.local_storage_variables[5]);return!!e&&JSON.parse(e)}setMyPages(e){e||(console.log("collecting from my settings"),e=this.get_stage_settings()),console.log("settings",typeof e,e);let t=null;if(e){try{if(e&&e.hasOwnProperty("web")){for(var n in e.web)if("pages"==e.web[n].name){if("comnex"==e.web[n].project){for(var n in t=e.web[n].definition.split(","),this.total_pages)t.indexOf(this.total_pages[n].data_id)>-1&&"comnex"==this.total_pages[n].project&&(this.total_pages[n].isAccessed=!0);break}if("shopify"==e.web[n].project){for(var n in t=e.web[n].definition.split(","),this.total_pages)t.indexOf(this.total_pages[n].data_id)>-1&&"shopify"==this.total_pages[n].project&&(this.total_pages[n].isAccessed=!0);break}for(var n in t=e.web[n].definition.split(","),this.total_pages)t.indexOf(this.total_pages[n].data_id)>-1&&(this.total_pages[n].isAccessed=!0);break}this.setAccessPages(this.total_pages.filter(e=>e.isAccessed))}}catch(i){console.log("error in root garud",i)}return this.total_pages.filter(e=>e.isAccessed)}return null}update_stage_settings_work_hours(e){let t=null;return t=this.get_stage_settings(),t=JSON.parse(t),t&&(t.workhours=e,this.set_stage_settings(t)),t}setSelectedAuditClient(e){this.auditClientData=e}getSelectedAuditCLient(){return this.auditClientData}auditClientGetRequestParam(){let e="?";return e+=`production_group=${this.auditClientData.production_group}&superadmin_id=${this.auditClientData.superadmin_id}`,0==this.auditClientData.all&&(e+=`&client_id=${this.auditClientData.client_id}`),e}getCallForm(){let e=this.getStorageItem(this.local_storage_variables[6]);return e?JSON.parse(e):null}saveCallForm(e){this.setStorageItem(this.local_storage_variables[6],JSON.stringify(e))}updateCallStatus(e){this.call_status=e,this.CALL_STATUS.next(e)}clearCallStatus(){this.call_status={},this.CALL_STATUS.next({})}getLastCallStatus(){return this.call_status}getCallStatus(){return this.CALL_STATUS.asObservable()}updateNotificationStatus(e){this.NOTIFICATION_STATUS.next(e)}clearNotificationStatus(){this.NOTIFICATION_STATUS.next({})}getNotificationStatus(){return this.NOTIFICATION_STATUS.asObservable()}update_collapse_status(e){this.MENU_COLLAPSE_STATUS.next(e)}get_collapse_status(){return this.MENU_COLLAPSE_STATUS.getValue()}renameStatusMessage(e){let t="";switch(e&&(e=e.trim()),e){case"signin":t="Login";break;case"signout":t="Logout";break;case"radstarted":case"FORM_SUBMIT":t="Active";break;case"radstopped":t="Break";break;case"DIAL_REQUEST":t="Dialing";break;case"CALL_CONNECT":t="Connecting";break;case"CALL_PATCH":t="Talking";break;case"CALL_DISCONNECT":t="Form";break;case"BARGE":t="Barge";break;case"WHISPER":t="Whisper"}return t}renameCallStatusMessage(e){let t="";switch(e){case"DIAL_REQUEST":t="Ringing";break;case"CALL_CONNECT":case"CALL_PATCH":t="Talking";break;case"CALL_DISCONNECT":t="Form";break;case"FORM_SUBMIT":t="Available";break;case"BARGE":t="Barge";break;case"WHISPER":t="Whisper"}return t}getStatusColour(e){let t="Inherit";switch(e){case"Login":t="#146ED0";break;case"Logout":t="#D5A20B";break;case"Active":t="#3B8F4E";break;case"Break":t="#C74450";break;case"On Call":case"Taliking":case"Ringing":case"Form":case"Available":case"Barge":case"Whisper":t="#8B008B"}return t}set_current_project(e){this.setStorageItem(this.local_storage_variables[8],JSON.stringify(e)),this.current_project=e}get_current_project(){let e=this.getStorageItem(this.local_storage_variables[8]);if(e)return JSON.parse(e)}set_API_End_Point(e){this.setStorageItem(this.local_storage_variables[7],JSON.stringify(e))}get_API_End_Point(){let e=this.getStorageItem(this.local_storage_variables[7]);if(e)return JSON.parse(e)}set_API_Platform1(e){this.setStorageItem(this.localVarStore[0],JSON.stringify(e))}get_API_Platform1(){let e=this.getStorageItem(this.localVarStore[0]);if(e)return JSON.parse(e)}endSession(){var e=this.get_loggedin_user();if(e)this.API.remoteDialStop(e.id,e.server_url,"").subscribe(e=>{this.clearAllItems(),window.sessionStorage.clear(),window.location.href.includes("dev.youearn.in")?window.location.href="https://dev.contiinex.com/":window.location.href="https://contiinex.com/"},e=>{this.clearAllItems(),window.sessionStorage.clear(),window.location.href.includes("dev.youearn.in")?window.location.href="https://dev.contiinex.com/":window.location.href="https://contiinex.com/"});else{if("/home"==window.location.pathname||"/Contactus"==window.location.pathname||"/Comnex"==window.location.pathname||"/Gignex"==window.location.pathname||"/Ainex"==window.location.pathname||"/signin"==window.location.pathname)return;this.clearAllItems(),window.sessionStorage.clear(),window.location.href.includes("dev.youearn.in")?window.location.href="https://dev.contiinex.com/":window.location.href="https://contiinex.com/"}}set_campaign_detail(e){this.selected_campaign_details=JSON.stringify(e)}clear_campaign_details(){this.selected_campaign_details=null}get_campaign_detail(){return this.selected_campaign_details?JSON.parse(this.selected_campaign_details):null}setCentralTeamRelation(e){e&&this.CENTRAL_TEAM_RELATION.next(e)}getCentralTeamRelation(){return this.CENTRAL_TEAM_RELATION.asObservable()}setCentralRoles(){const e=this.get_loggedin_user();"superadmin"==e.role?(this.CENTRAL_BI_ROLES.next(["ZSM","RSM","ASM"]),this.SELECTED_BI_ROLE.next("ZSM")):"admin"==e.role?(this.CENTRAL_BI_ROLES.next(["RSM","ASM"]),this.SELECTED_BI_ROLE.next("RSM")):(this.CENTRAL_BI_ROLES.next(["ASM"]),this.SELECTED_BI_ROLE.next("ASM"))}initddlSelection(){let e=this.CENTRAL_TEAM_RELATION.getValue(),t=this.ddlSelection.getValue(),n=r.j(e,"zsm_id"),i=r.j(e,"rsm_id"),a=r.j(e,"asm_id");Object.keys(n).forEach(e=>{t.zsm[e]={id:e,visible:!0,name:n[e][0].zsm_name}}),Object.keys(i).forEach(e=>{t.rsm[e]={id:e,visible:!0,name:i[e][0].rsm_name}}),Object.keys(a).forEach(e=>{t.asm[e]={id:e,visible:!0,name:a[e][0].asm_name}}),this.ddlSelection.next(t)}updateddlSelection(e,t,n){return Object(i.b)(this,void 0,void 0,(function*(){let i=this.CENTRAL_TEAM_RELATION.getValue(),a=this.ddlSelection.getValue();a=yield this.updateSelection(a,i,e,t,n),this.ddlSelection.next(a)}))}updateSelection(e,t,n,i,a){switch(i){case"ZSM":if(e.zsm[n]){let i=r.j(t,"zsm_id");e.zsm[n].visible=a;let o=r.j(i[n],"rsm_id");Object.keys(o).forEach(n=>{this.updateSelection(e,t,n,"RSM",a)})}break;case"RSM":if(e.rsm[n]){let i=r.j(t,"rsm_id");e.rsm[n].visible=a,Object.keys(i[n]).forEach(n=>{this.updateSelection(e,t,n,"ASM",a)})}break;case"ASM":e.asm[n]&&(e.asm[n].visible=a)}return e}setdevcomnexPages(e){}getdevcomnexPages(){var e=this.get_stage_settings();if(e)return JSON.parse(e)}set_current_time_range(e){this.setStorageItem(this.local_storage_variables[11],JSON.stringify(e)),this.current_time_range=e}set_current_business_phone(e){this.setStorageItem(this.local_storage_variables[10],JSON.stringify(e)),this.current_business_phone=e}get_current_business_phone(){let e=this.getStorageItem(this.local_storage_variables[10]);if(e)return JSON.parse(e)}get_current_time_range(){let e=this.getStorageItem(this.local_storage_variables[11]);if(e)return JSON.parse(e)}set_speical_access_users(e){this.setStorageItem(this.speicalpermission_users[0],JSON.stringify(e))}get_speical_access_users(){let e=this.getStorageItem(this.speicalpermission_users[0]);if(e)return JSON.parse(e)}updateCallSession(e){this.call_session=e,this.CALL_SESSION.next(e)}clearCallSession(){console.log("home--","clearing"),this.call_session={},this.CALL_SESSION.next({})}getLastCallSession(){return this.call_session}getCallSession(){return this.CALL_SESSION.asObservable()}updateChatStatus(e){this.chat_status=e,this.CHAT_STATUS.next(e)}clearChatStatus(){console.log("chat--","clearing"),this.chat_status={},this.CHAT_STATUS.next({})}getLastChatStatus(){return this.chat_status}getChatStatus(){return 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n="/cmail_mails?incsales=1&userset=Team";return n+="&start_date="+e.start_date,n+="&end_date="+e.end_date,n+="&download=true",n+="&offset="+this.offset,n+="&campaign="+e.campaign_name,e.unique_data&&(n+="&unique_data=true"),e.hcd&&(n+="&hcd=true"),console.log("---1--"),this.http.get((t||this.base_url)+this.base_url_version+n)}downloadCustomerStatusReport(e,t,n,i,a){this.base_url=this.getprotocal_from_url();let o="/cmail_mails?incsales=1&userset=Team";return o+="&start_date="+t,o+="&end_date="+n,o+="&download=true",o+="&offset=330",o+="&unique_data=true",a&&(o+="&hcd="+a),o+="&campaign="+i,console.log("---2--"),this.http.get((e||this.base_url)+this.base_url_version+o)}downloadCustomerStatusReportwithoutcallrecording(e,t,n,i,a){this.base_url=this.getprotocal_from_url();let o="/cmail_mails?incsales=1&userset=Team";o+="&start_date="+t,o+="&end_date="+n,o+="&download=true",o+="&offset=330",o+="&unique_data=true",a&&(o+="&hcd="+a),o+="&without_callrecord=true",o+="&campaign="+i;let 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this.base_url=this.getprotocal_from_url(),this.http.get((n||this.base_url)+this.base_url_version+"/audit_report?start_date="+e+"&end_date="+t)}downloadAgentLoginInboundReport(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/common/agent_login_report?start_date="+e+"&end_date="+t)}downloadAgentActivityInboundReport(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get((n||this.base_url)+this.base_url_version+"/common/agent_activity_report?start_date="+e+"&end_date="+t)}downloadCallStatusInboundReport(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get((n||this.base_url)+this.base_url_version+"/common/inbound_call_report?start_date="+e+"&end_date="+t)}downloadCallStatusOutboundReport(e,t,n){this.base_url=this.getprotocal_from_url();let i="/cmail_mails";return 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this._selectClient&&(t=this.bindTrainingGetParams(t)),this.http.get(t)}getBatchList(e="",t="",n="",i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/training/batches";return a=this.bindTrainingGetParams(a),e&&(a+=`&start_date=${e}`),t&&(a+=`&end_date=${t}`),n&&(a+=`&training_type=${n}`),this.http.get(a)}saveBatch(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+this.base_url_version+"/training/batch";return e=this.bindTrainingPostParams(e),this.http.post(n,e)}editBatchBind(e){return this._editBatchObj={element:e},this._editBatchObj}editBatch(){return this._editBatchObj}modifyBatch(e,t){return this.base_url=this.getprotocal_from_url(),this.http.put((t||this.base_url)+this.base_url_version+"/training/batch",e)}clearCreateforBtn(){return this._editBatchObj="",this._editBatchObj}deleteBatch(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/training/deletebatch",e)}trainersAllTrainersList(e="",t="",n="",i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/training/trainers";return a=this.bindTrainingGetParams(a),e&&(a+=`&start_date=${e}`),t&&(a+=`&end_date=${t}`),n&&(a+=`&trainer_status=${n}`),this.http.get(a)}sessionTraingbatchID(e){return this.base_url=this.getprotocal_from_url(),this.meetingLoacationLink=e.training_location,this.batchidTraining=e.id,this.batchidTraining}getmeetingLinkForBatch(){return this.meetingLoacationLink}getBatchIDSession(){return this.batchidTraining}getBatchTrainingSession(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+this.base_url_version+"/training/batchsessions";return n=n+"?batch_code="+e,this.http.get(n)}getAttendence(e,t){this.base_url=this.getprotocal_from_url();let n=e[0],i=(t||this.base_url)+this.base_url_version+"/training/attendance";return i=i+"?batch_code="+n.batch_code+"&session_id="+n.batch_session_id,this.http.get(i)}updateAttendence(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/training/attendance",e)}postCmailUser(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/cmail_users.json?ver=2",e)}logoutAPI(e,t={},n=""){this.base_url=this.getprotocal_from_url();let i=(e||this.base_url)+this.base_url_version+"/web/logout";return t&&t.id&n&&(i=i+"?user_id="+t.id+"&group_id="+t.groupid+`&access_token=${n}`),this.http.get(i)}logoutAPIUearn(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/web/logoutuearn")}forceLogout(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/forceLogout",e)}bindTrainingGetParams(e){if(this.base_url=this.getprotocal_from_url(),this._selectClient)return(e=e+e.includes("?")?e:e+"?")+`?for_company=${this._selectClient.name}&for_group=${this._selectClient.groupid}&recruitment_group=${this._selectClient.recruitment_groupid}&trainer_group=${this._selectClient.trainer_groupid}`}bindTrainingPostParams(e){return e.for_company=this._selectClient.name,e.for_group=this._selectClient.groupid,e.recruitment_group=this._selectClient.recruitment_groupid,e.trainer_group=this._selectClient.trainer_groupid,e}getManagmentTeam(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/team")}bulkSlotRegister(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/bulkSlotRegister",e)}updateCustomStages(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/settings/updateCustomStages",e)}editSlot(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/edit_slot",e)}getCalanderData(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+this.base_url_version+"/training/calender";return n=this.bindTrainingGetParams(n),n=n+"&start_date="+e.start_date+"&end_date="+e.end_date,this.http.get(n)}saveTeamManagement(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/api/setgroupsofuser",e)}updateTeamManagement(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/updategroupuser",e)}deleteTeamManagement(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+"/api/v1/deletegroupsofusernew";return n=n+"?supervisor_id="+e.supervisor_id+"&dependent_id="+e.dependent_id,this.http.get(n)}validateEmailUserTeamManagement(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+this.base_url_version+"/validateuser";return n=n+"?for_email="+e._email+"&for_phone="+e._mobileNo,this.http.get(n)}getReportList(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+this.base_url_version+"/training/reports";return n=this.bindTrainingGetParams(n),e.start_date&&e.end_date&&(n+=`&start_date=${e.start_date}&end_date=${e.end_date}`),this.http.get(n)}getCertificationBatch(e,t){this.base_url=this.getprotocal_from_url();let n=e.for_certificate,i=(t||this.base_url)+this.base_url_version+"/training/batches";return i=this.bindTrainingGetParams(i),i=i+"&for_certificate="+n,this.http.get(i)}getCertificationList(e,t){this.base_url=this.getprotocal_from_url();let n=e.for_certificate,i=e.batch_code,a=e.batch_type,o=(t||this.base_url)+this.base_url_version+"/training/agents";return o=this.bindTrainingGetParams(o),o=o+"&for_certificate="+n,i&&(o=o+"&batch_code="+e.batch_code),a&&(o=o+"&batch_type="+a),this.http.get(o)}postCerification(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/training/certify",e)}sendNotifications(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/training/sendnotification",e)}getGeneralVoiceAuditSummary(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/general/auditCallSummary?client_id=${e}`)}getVoiceCallAudit(e){this.base_url=this.getprotocal_from_url();let t=(e||this.base_url)+this.base_url_version+"/auditParameters";return t+="?audit_project=71217",this.http.get(t)}getFetchCallRecord(e){this.base_url=this.getprotocal_from_url();let t=(e||this.base_url)+this.base_url_version+"/fetch_call_record";return t+="?audit_project=71217",this.http.get(t)}saveCallAudit(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/submitAudit",e)}getGeneralCallLoadAudit(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/fetch_call_record?audit_project=${e}`)}getfk_emp_dashboard(e){this.base_url=this.getprotocal_from_url();let t="/fk_emp/get_calls?";return t+="start_date="+e.start_date,t+="&end_date="+e.end_date,this.http.get(this.base_url+this.base_url_version+t)}getClientsAudit(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/clients?production_group="+e)}getClientsAuditGroup(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/clientGroups?production_group="+e)}saveNewAuditClient(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/createClient",e)}saveNewAuditForm(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/createForm",e)}getClientsAuditors(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/auditors?client_id="+e)}getClientsAuditorsByGroup(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/auditorsGroup?production_group="+e)}getAuditDashboard(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/dashboard"+e)}getProjectAuditors(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/projectAuditors?production_group="+e+"&client_id="+t)}assignAuditorsToProjects(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/assignAuditors",e)}getCallForAudit(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/call?client_id="+e)}updateCallAudit(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/updateCall",e)}saveCallAuditExtermal(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/saveCallAuditExtermal",e)}getCallAuditSummary(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/callSummary?client_id="+e+`&start_date=${t}&end_date=${n}`)}getLastCallFill(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/last_fill?client_id="+e)}downloadAuditProjectReport(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/projectReport",e)}downloadAuditAuditorReport(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/auditorReport",e)}downloadAuditCombineReport(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/auditorReport",e)}downloadAuditEarningsReport(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/audit/auditorEarning",e)}getAuditReportGeneratedList(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/generatedReport?production_group="+e)}getAllCallsAudit(e,t){this.base_url=this.getprotocal_from_url();let n=this.base_url+this.base_url_version+"/audit/allCalls?production_group="+this._selectClient.production_group;return t.start_date&&t.end_date&&(n+=`&start_date=${t.start_date}&end_date=${t.end_date}`),this.http.get(n)}getAuditorAssignedProject(e){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url+this.base_url_version+"/audit/getAssignedProject?auditor_id="+e)}getCallForms(e,t){this.base_url=this.getprotocal_from_url();let n=(t||this.base_url)+this.base_url_version+"/campaign/callForms?production_group="+e;return console.log("callforms api",n),this.http.get(n)}saveCallForm(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url+this.base_url_version+"/campaign/addCallForm",e)}followupCount(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/common/followupCount",e)}passwordReset(e){return this.http.post(this.base_url+"/reset_password_mail",e)}changePassword(e,t,n){this.base_url=this.getprotocal_from_url();let a=(n||this.base_url)+this.base_url_version+"/changepwd_withtoken",o=new i.d({"Content-Type":"application/json","x-access-token":t});return this.http.post(a,e,{headers:o})}saveJoin(e){let t=this.base_url+"/cmail_users.json?ver=2";return console.log(t),this.http.post(t,e)}saveJoinBusiness(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_comnex+"/demo_request",e)}saveFaq(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/supportticket",e)}placeCallPhoneSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/placecall",e)}getChannelsCampaign(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/linktrackdata")}getAssessmentForCandidate(e=!1,t="",n="",i="",a){this.base_url=this.getprotocal_from_url();let o=(a||this.base_url)+this.base_url_version+"/assessment/questionaire";return n&&(o+=this._selectClient?`?production_group=${this._selectClient.groupid}`:`?production_group=${n}`),t&&(o+=`&agent_user_id=${t}`),e&&(o+="&all=true"),i&&(o+=`&assessment_type=${i}`),this.http.get(o)}validateQuestionaire(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/assessment/validateQuestionaire",e)}uploadCVImage(e,t,n,i=0,a){return this.base_url=this.getprotocal_from_url(),this.http.post((a||this.base_url)+this.base_url_version+"/assessment/uploadImage"+`?userId=${t}&folder=${n}&count=${i}`,e)}uploadCVImageDirect(e,t,n,i=0){return this.base_url=this.getprotocal_from_url(),this.http.post(`http://3.6.29.250:5056/facec/${t}`,e)}getAssessmentTemplate(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/assessment/get_assessment_excel",{observe:"response",responseType:"blob"})}getTrainingAddCandidatesTemplate(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/training/get_training_add_excel",{observe:"response",responseType:"blob"})}getAuditFormTemplate(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/audit/get_form_excel",{observe:"response",responseType:"blob"})}getAssessmentTemplateUrl(e){return this.base_url=this.getprotocal_from_url(),(e||this.base_url)+this.base_url_version+"/assessment/get_assessment_excel"}assessmentUploadAPI(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/assessment/upload";return a+=t,this._selectClient?(a+=`&production_group=${this._selectClient.groupid}`,e.append("production_group",this._selectClient.groupid)):(a+=`&production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}assessmentUpdate(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/assessment/update";return a+=t,this._selectClient?(a+=`&production_group=${this._selectClient.groupid}`,e.append("production_group",this._selectClient.groupid)):(a+=`&production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}assessmentDelete(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/assessment/delete",e)}recruitmentSingle(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/recruitment/insert",e)}updateProfileStatus(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/cmail_users/updatestatus",e)}updateRoleStatus(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/cmail_users/updateRole",e)}updateVisionStatus(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/cmail_users/updateVision",e)}updateFeedbackForm(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/cmail_users/updatefeedbackform",e)}agentPluginHome(e,t){this.base_url=this.getprotocal_from_url();let n="/uearn/getdashboard";return n+="?user_id="+e.userid,n+="&start_date="+e.start_time,n+="&end_date="+e.end_time,n+="&agents_list="+e.agents_list,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}agentPluginContacted(e,t){this.base_url=this.getprotocal_from_url();let n="/common/event/contacted";return n+="?start_date="+e.start_time,n+="&end_date="+e.end_time,n+="&user_id="+e.userid,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}agentPluginGetAgentSlot(e,t){this.base_url=this.getprotocal_from_url();let n="/getSlotList";return n+="?user_id="+e.userid,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}agentPluginGetUearnedMonthPassbook(e,t){this.base_url=this.getprotocal_from_url();let n="/uearn/passbook/month_wise";return n+="?today="+e.startTime,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}agentPluginGetUearnPassbookLifetime(e,t){this.base_url=this.getprotocal_from_url();let n="/uearn/passbook/lifetime";return n+="?user_id="+e.userid,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}agentPluginGetUearnDayWisePassbook(e,t){this.base_url=this.getprotocal_from_url();let n="/uearn/passbook/day_wise";return n+="?user_id="+e.userid,n+="&start_date="+e.start_time,n+="&end_date="+e.end_time,n+="&agents_list="+e.userid,n+="&company="+e.company,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}agentPluginGetRequestForBookingSlot(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version_mobile+"/userregisterSlot",e)}agentRequestForBookingSlot(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/userregisterSlot",e)}getagentBookedSlot(e,t){this.base_url=this.getprotocal_from_url();let n="/getUsersforSlot";return n+="?slot_id="+e,this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}getAuditScores(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/teamauditscore")}agentPluginGetRequestForCancelSlot(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version_mobile+"/usercancelSlot",e)}agentPluginDashboardList(e,t){this.base_url=this.getprotocal_from_url();let n="/common/event/list";return n+="?user_id="+e.userid,n+="&start_date="+e.start_time,n+="&end_date="+e.end_time,n+="&skip="+e.skip,n+="&calendar_type="+e.calendar_type,n+="&top="+e.top,n+="&get_desktop_appointments=1",this.http.get((t||this.base_url)+this.base_url_version_mobile+n,e)}message(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_chat+this.base_url_version_mobile+"/message",e)}leadsConnected(e){return this.base_url=this.getprotocal_from_url(),this._countLeadsConnected=e,this._countLeadsConnected}followupTodo(e){return this.base_url=this.getprotocal_from_url(),this._countfollowupTodo=e,this._countfollowupTodo}subscribe(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_chat+this.base_url_version_mobile+"/subscribe",e)}subscribeChatv2(e){return this.http.post(this.base_url_chat+this.base_url_version_mobile+"/subscribechat",e,{responseType:"text"})}getWidgetUserByPhone(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+"/widget/userByPhone?phone="+e)}salesStatus(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version_mobile+"/salesstatus",e)}callDisconnect(e,t=""){return this.http.post((t||this.base_url)+this.base_url_version_mobile+"/calldisconnect",e)}customActionTrigger(e,t="",n=""){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+n,e)}siptogsmcall(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/siptogsmcall",e)}gsmtogsmcall(e,t="",n){return this.base_url=this.getprotocal_from_url(),this.http.post((n||this.base_url)+"/siptogsmcall",e)}startReceivingCalls(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version_mobile+`bcp/remotedialstart?user_id=${e}&options=Ready%20to%20take%20any%20call`)}getSipUserByPhone(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+"/sip/userById?sip_id="+e)}getSipUserByPhonePromo(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+"/sip/userById?sip_id_promo="+e)}agentStartEndSession(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/app_status",e)}remoteDialStart(e,t=""){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version_mobile+"/bcp/remotedialstart"+`?user_id=${e}&options=Ready%20to%20take%20any%20call`)}remoteDialStop(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version_mobile+"/bcp/remotedialstop"+`?user_id=${e}&options=${n}`)}getCallTransscription(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+"/audit/transcription"+`?call_id=${e}`)}transformCall(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get(`http://35.207.216.141:6000/transcribe_audio_url?url=${e}&call_ref=${t}`)}auditFillData(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/audit_fill_data",e)}remotePushToken(e,t,n="",i){return this.base_url=this.getprotocal_from_url(),this.http.get((i||this.base_url)+this.base_url_version_mobile+"/common/registerdevicepushnotifications"+`?user_id=${e}&devicekey=${t}`)}assessmentUpdateFradulent(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/assessment/fradulent",e)}uploadAudioRecord(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.post((n||this.base_url)+this.base_url_version+"/upload/callRecordExternal"+`?group_id=${t}`,e)}getListCallRecords(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/upload/listCallRecordExternal?group_id=${e}`)}getCallRecordExtUrl(e,t,n){return this.base_url=this.getprotocal_from_url(),`${n||this.base_url}/call_records/${t}/${e}`}processTranscriptionExternal(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version_mobile+"/audit/processTranscriptionExternal",e)}checkAssessmentGiven(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get((n||this.base_url)+this.base_url_version+`/assessment/checkSubmitted?production_group=${e}&user_id=${t}`)}createTeamAfterRecruitment(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/admin/create_team_onboard",e)}sendJSONBYEmail(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/common/sendJSONasEmail",e)}bulkUploadVoice(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/biometric/voice/bulkUpload",e)}validateVoice(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/biometric/voice/validate",e)}uplaodFileServer(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/biometric/voice/uploadFileToUrl",e)}sendAppLink(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/send_app_link",e)}getClientConfig(e){return this.http.get(this.base_url+`/config/clientDetails?reference=${e}`)}getClientConfigByRecruitment(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+`/config/clientDetails?recruitment_groupid=${e}`)}getBerge(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/addParticipant",e)}getBergeToWishper(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/bargeToWhisper",e)}getWishperToBerge(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/whisperToBarge",e)}getAllFormsByAuditClientId(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/audit/allForms?audit_client_id=${e}`)}getAllCallsByAuditClientIdForAudit(e,t,n,i){return this.base_url=this.getprotocal_from_url(),this.http.get((i||this.base_url)+this.base_url_version+`/audit/allCalls?production_group=${e}&audit_status=0&start_date=${t}&end_date=${n}`)}c2cCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/callCustomer",e)}smsCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/chat/message",e)}whatsappCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/chat/message",e)}obdCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/createdobd",e)}dobdCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/createdobd",e)}sipCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/siptogsmcall",e)}emailCallApiSave(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/sendmailstocustomers",e)}getAuditForm(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+`/audit/allForms?audit_client_id=${this._selectClient.id}`)}insertAuditForm(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/audit/createAuditForm";return a+=t,this._selectClient?(a+=`&production_group=${this._selectClient.groupid}`,e.append("production_group",this._selectClient.groupid)):(a+=`&production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}updateAuditForm(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/audit/updateForm";return a+=t,this._selectClient?(a+=`&production_group=${this._selectClient.groupid}`,e.append("production_group",this._selectClient.groupid)):(a+=`&production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}audittUpdate(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/audit/upload";return a+=t,this._selectClient?(a+=`&production_group=${this._selectClient.groupid}`,e.append("production_group",this._selectClient.groupid)):(a+=`&production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}deleteAuditForm(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/audit/deleteForm?id=${e.id}`)}getAssessmentHistory(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get((n||this.base_url)+this.base_url_version+`/assessment/history?agent_user_id=${e}&assessment_type=${t}`)}markForMockCalling(e,t,n){return this.base_url=this.getprotocal_from_url(),this.http.get((n||this.base_url)+this.base_url_version+`/assessment/markForMockCalling?agent_user_id=${e}&agent_group_id=${t}`)}uploadAnyFile(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/events.json",e)}uploadChatFile(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/chat_events.json",e)}sendTranscriptionEmail(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/sendtransmission_email",e)}trainingNewCandidateUpload(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/training/uploadNewCandidates";return a+=t,this._selectClient?(a+=`?production_group=${this._selectClient.groupid}&company_name=${this._selectClient.name}`,e.append("production_group",this._selectClient.groupid),e.append("company_name",this._selectClient.name)):(a+=`?production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}auditAutomation(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_ainex+t,e)}recruitmentNewCandidateUpload(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/recruitment/uploadNewCandidates";return a+=t,this.http.post(a,e)}getAuditedCallSummary(e,t,n,i){return this.base_url=this.getprotocal_from_url(),this.http.get((i||this.base_url)+this.base_url_version+"/audit/totalauditedcall?client_id="+e+`&start_date=${t}&end_date=${n}`)}getAgentInfoAudit(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/audit/agentInfo?agent_id=${e}`)}fetchLinkedinProfile(e="",t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+`/linkedin/userInfo${e}`)}addmoredata(e,t,n,i){this.base_url=this.getprotocal_from_url();let a=(i||this.base_url)+this.base_url_version+"/leads/addData";return a+=t,this._selectClient?(a+=`&production_group=${this._selectClient.groupid}`,e.append("production_group",this._selectClient.groupid)):(a+=`&production_group=${n}`,e.append("production_group",n)),this.http.post(a,e)}getWaDashboard(e,t,n,i){return this.base_url=this.getprotocal_from_url(),this.http.get((i||this.base_url)+this.base_url_version+"/whatsapp/dashboard?view_type="+n)}getChannelReportWA(e,t="",n="",i){this.base_url=this.getprotocal_from_url();var a=(i||this.base_url)+this.base_url_version+"/whatsapp/report?group_id="+e;return t&&n&&(a+=`&start_date=${t}&end_date=${n}`),this.http.get(a)}getPaymentdashboardDetails(e="",t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+"/payment/get_full_details")}savePaymentConfigure(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/payment/create_config",e)}getPaymentHistory(e="",t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+"/payment/get_config")}paymentRequestToUser(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/payment/payment_request_toUser",e)}paymentAddReaxationAmount(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/payment/add_reaxation_amount",e)}sipOutboundCall(e,t="",n=""){this.base_url=this.getprotocal_from_url();var i=n;return console.log(i,"\n",e),this.http.post(i,e)}getContactsWhtasapp(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version_mobile+`/common/event/contacts?user_id=${e.user_id}`,e)}saveContactsWhatsapp(e,t=""){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version_mobile+"/chat/send_message",e)}getPaymentdashboardTable(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/payment/agent_earnings_date?start_date=${e.start_date}&end_date=${e.end_date}`)}uploadPaymentExcel(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/payment/upload_payment_excel",e)}uploadPaymentUpdate(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/payment/final_payment_update",e)}getPaymentFiles(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/payment/history_push?start_date=${e.start_date}&end_date=${e.end_date}`)}saveKnowMoreEnquiry(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+"/know_more_enquiry",e)}loginAinexAPI(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_ainex+"/api/v2/gettoken",e)}loginUearnAPI(e){this.base_url=this.getprotocal_from_url();var t=this.base_url_uearn+"/auth?source_of_login=WEB&";return this.http.get(t+="email="+e.email+"&password="+e.password+"&login_method="+e.login_method)}approveAllApi(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/payment/payment_request_toall",e)}saveContactFormApi(e){return this.http.post("https://dev.smarter-biz.com/new_contactus",e)}getContacts1(e){return this.http.post("https://www.contiinex.com/new_contactus",e)}getContacts(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/dashboard/getcontacts",e)}uploadContacts(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/dashboard/uploadcontacts",e)}resetPassword(e){return this.http.post(this.base_url+"/reset_password",e)}processTranscriptionExternalAinex(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_ainex+this.base_url_version_mobile+"/stt",e)}bulkUploadFaceCaptureAinexServer(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_ainex+this.base_url_version+"/face/capture",e)}bulkUploadFaceConfirmAinexServer(){return this.base_url=this.getprotocal_from_url(),this.http.get(this.base_url_ainex+this.base_url_version+"/face/confirm")}bulkUploadFaceRecognizeAinexServer(e){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_ainex+this.base_url_version+"/face/recognize",e)}getInfoCustomer(e="",t,n,i){return this.http.get((e||this.base_url)+this.base_url_version_mobile+`/ivrcustomer?user_id=${t}&transactionid=${i}&customer_number=${n}`)}getDesktopNotification(e,t){return this.http.get((t||this.base_url)+this.base_url_version_mobile+`/getNotificationList?user_id=${e.userid}`)}getLastThreeCallRecording(e,t){return this.http.get((t||this.base_url)+this.base_url_version_mobile+`/cmail_mails/getlastcalls?user_id=${e.userid}&number=${e.number}&count=${e.count}`)}readNotification(e){let t=this.base_url+this.base_url_version_mobile+"/updateNotifications";return console.log(e),this.http.post(t,e)}callmerge(e,t=""){let n=(t||this.base_url)+this.base_url_version_mobile+"/callMerge";return console.log(e),this.http.post(n,e)}calltransfer(e,t=""){let n=(t||this.base_url)+this.base_url_version_mobile+"/callTransfer";return console.log(e),this.http.post(n,e)}sendApiContactList(e){return this.contactListGetObj=e,e}getApiContactListObj(){return this.contactListGetObj}updateTrainingAttachFiles(e){return this.http.post(this.base_url+this.base_url_version+"/training/update_session_files",e)}commonevenTransfer(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/common/event/transfer",e)}getcenteralgroupid(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/get_central_details?role=${e.role}&role_id=${e.role_id}`)}getUserRelationCentral(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/getRoleDetails")}getalluser(e,t){return this.base_url=this.getprotocal_from_url(),this.http.get((t||this.base_url)+this.base_url_version+`/getAllUsers?where_gid=${e.where_gid}`)}getGenericCampaignsfromCampaign_id(e,t){this.base_url=this.getprotocal_from_url();let n="/getGenericCampaignData";return n+="?campaign_id="+e.campaign_id,this.http.post((t||this.base_url)+this.base_url_version+n,e)}getcentralCampaignData(e,t){let n;return this.base_url=this.getprotocal_from_url(),n=e.new_format?`/centralCampaignDataRecord?start_time=${e.start_date}&end_time=${e.end_date}&new_format=${e.new_format}`:`/centralCampaignDataRecord?start_time=${e.start_date}&end_time=${e.end_date}&local_groups=${e.local_groups}`,this.http.get((t||this.base_url)+this.base_url_version+n)}getsbiagentlist(e){return this.base_url=this.getprotocal_from_url(),this.http.get((e||this.base_url)+this.base_url_version+"/get_all_agents")}getlocalCamapignsAPI(e,t){let n;return this.base_url=this.getprotocal_from_url(),n=e.start_date?`/campaignDataDetails?start_time=${e.start_date}&end_time=${e.end_date}&campaign_type=${e.campaign_type}`:`/campaignDataDetails?index==${e.index}`,this.http.get((t||this.base_url)+this.base_url_version+n)}DownloadMasterCallStatusReport(e,t,n){let i;return this.base_url=this.getprotocal_from_url(),("STP"==e.incallscreen&&17621==e.user_id||"STP"==e.incallscreen&&11469==e.user_id||"STP"==e.incallscreen&&44517==e.user_id||"STP"==e.incallscreen&&11911==e.user_id||"STP"==e.incallscreen&&45484==e.user_id)&&(i=`/master_call_status_report?master_campaign=${e.master_campaignname}`),i="MULTICARD"==e.incallscreen&&17621==e.user_id||"MULTICARD"==e.incallscreen&&11469==e.user_id||"MULTICARD"==e.incallscreen&&36510==e.user_id||"MULTICARD"==e.incallscreen&&36037==e.user_id?`/master_call_status_report?master_campaign=${e.master_campaignname}`:n?`/master_call_status_report?master_campaign=${e.master_campaignname}&hcd=${n}`:`/master_call_status_report?master_campaign=${e.master_campaignname}`,this.http.get((t||this.base_url)+this.base_url_version+i)}DownloadMasterCallStatusReportPostRequest(e,t,n){let i;return this.base_url=this.getprotocal_from_url(),("STP"==e.incallscreen&&17621==e.user_id||"STP"==e.incallscreen&&11469==e.user_id||"STP"==e.incallscreen&&44517==e.user_id||"STP"==e.incallscreen&&11911==e.user_id||"STP"==e.incallscreen&&45484==e.user_id)&&(i=`/master_call_status_report?master_campaign=${e.master_campaignname}`),i="MULTICARD"==e.incallscreen&&17621==e.user_id||"MULTICARD"==e.incallscreen&&11469==e.user_id||"MULTICARD"==e.incallscreen&&36510==e.user_id||"MULTICARD"==e.incallscreen&&36037==e.user_id?`/master_call_status_report?master_campaign=${e.master_campaignname}`:e.hcd?`/master_call_status_report?master_campaign=${e.master_campaignname}&hcd=${e.hcd}`:`/master_call_status_report?master_campaign=${e.master_campaignname}`,this.http.post((t||this.base_url)+this.base_url_version+i,e)}DownloadMasterCampaignReport(e,t,n){let i;this.base_url=this.getprotocal_from_url(),("STP"==e.incallscreen&&17621==e.user_id||"STP"==e.incallscreen&&11469==e.user_id||"STP"==e.incallscreen&&44517==e.user_id||"STP"==e.incallscreen&&11911==e.user_id||"STP"==e.incallscreen&&45484==e.user_id)&&(i=`/master_campaign_report?master_campaign=${e.master_campaignname}`),i="MULTICARD"==e.incallscreen&&17621==e.user_id||"MULTICARD"==e.incallscreen&&11469==e.user_id||"MULTICARD"==e.incallscreen&&36510==e.user_id||"MULTICARD"==e.incallscreen&&36037==e.user_id?`/master_campaign_report?master_campaign=${e.master_campaignname}`:n?`/master_campaign_report?master_campaign=${e.master_campaignname}&hcd=${n}`:`/master_campaign_report?master_campaign=${e.master_campaignname}`;let a=(t||this.base_url)+this.base_url_version+i;return console.log(a),this.http.get(a)}DownloadMasterCampaignReportPOSTRequest(e,t,n){let i;this.base_url=this.getprotocal_from_url(),("STP"==e.incallscreen&&17621==e.user_id||"STP"==e.incallscreen&&11469==e.user_id||"STP"==e.incallscreen&&44517==e.user_id||"STP"==e.incallscreen&&11911==e.user_id||"STP"==e.incallscreen&&45484==e.user_id)&&(i=`/master_campaign_report?master_campaign=${e.master_campaignname}`),i="MULTICARD"==e.incallscreen&&17621==e.user_id||"MULTICARD"==e.incallscreen&&11469==e.user_id||"MULTICARD"==e.incallscreen&&36510==e.user_id||"MULTICARD"==e.incallscreen&&36037==e.user_id?`/master_campaign_report?master_campaign=${e.master_campaignname}`:n?`/master_campaign_report?master_campaign=${e.master_campaignname}&hcd=${n}`:`/master_campaign_report?master_campaign=${e.master_campaignname}`;let a=(t||this.base_url)+this.base_url_version+i;return console.log(a),this.http.post(a,e)}Work_Mode_Change(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/common/changeworkoption",e)}work_mode_Change_bulk(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post((t||this.base_url)+this.base_url_version+"/common/changeWorkoption/upload",e)}sendDefaultProductValue(e){return this._defaultProductVal=e,this._defaultProductVal}getDefaultProductValue(){return this._defaultProductVal}updateWabaProfile(e,t){return this.base_url=this.getprotocal_from_url(),this.http.post(this.base_url_comnex+this.base_url_version+"/waba/dashboard/update_profile/"+e,t)}getprotocal_from_url(){return location.protocol+"//www.contiinex.com"}getWabaProfile(e,t){return this.http.get((t||this.base_url)+this.base_url_version+"/waba/dashboard/get_profile/"+e)}businessProfileUploadLogo(e,t,n){let i=(n||this.base_url)+this.base_url_version+"/waba/profile/upload_logo/"+e;const a=new FormData;return 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(min-width:813px) and (max-width:1224px){#web_banner[_ngcontent-%COMP%], #web_benifts[_ngcontent-%COMP%], #web_download[_ngcontent-%COMP%], #web_easy[_ngcontent-%COMP%], #web_media[_ngcontent-%COMP%], #web_navbar[_ngcontent-%COMP%], #web_stories[_ngcontent-%COMP%], #web_what_is_uearn[_ngcontent-%COMP%], #web_work_earn[_ngcontent-%COMP%]{display:block}#mob_footer[_ngcontent-%COMP%]{padding:30px 60px}#mob_footer[_ngcontent-%COMP%]   p[_ngcontent-%COMP%]{font-size:1.2vw}#mob_footer[_ngcontent-%COMP%]   .row[_ngcontent-%COMP%]   div[_ngcontent-%COMP%]:nth-child(2){padding-right:10%}#web_navbar[_ngcontent-%COMP%]   .web_signin[_ngcontent-%COMP%]{font-size:1.5vw;padding:5px 20px}#web_banner[_ngcontent-%COMP%]   .banner_content[_ngcontent-%COMP%]{top:15vh}}@media only screen and (min-width:1224px){#web_banner[_ngcontent-%COMP%], #web_benifts[_ngcontent-%COMP%], #web_download[_ngcontent-%COMP%], #web_easy[_ngcontent-%COMP%], #web_media[_ngcontent-%COMP%], #web_navbar[_ngcontent-%COMP%], #web_stories[_ngcontent-%COMP%], #web_what_is_uearn[_ngcontent-%COMP%], #web_work_earn[_ngcontent-%COMP%]{display:block}#mob_footer[_ngcontent-%COMP%]{padding:30px 60px}#mob_footer[_ngcontent-%COMP%]   p[_ngcontent-%COMP%]{font-size:1.2vw}#mob_footer[_ngcontent-%COMP%]   .row[_ngcontent-%COMP%]   div[_ngcontent-%COMP%]:nth-child(2){padding-right:10%}}@media only screen and (min-width:1824px){#web_banner[_ngcontent-%COMP%], #web_benifts[_ngcontent-%COMP%], #web_download[_ngcontent-%COMP%], #web_easy[_ngcontent-%COMP%], #web_media[_ngcontent-%COMP%], #web_navbar[_ngcontent-%COMP%], #web_stories[_ngcontent-%COMP%], #web_what_is_uearn[_ngcontent-%COMP%], #web_work_earn[_ngcontent-%COMP%]{display:block}}@media only screen and (min-device-width:768px) and (max-device-width:1024px) and (orientation:landscape){#benefits[_ngcontent-%COMP%], #download[_ngcontent-%COMP%], #easy_carousel[_ngcontent-%COMP%], #media[_ngcontent-%COMP%], #mobile_banner[_ngcontent-%COMP%], 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#banner_img[_ngcontent-%COMP%]{height:50vw;background-size:cover}#web_banner[_ngcontent-%COMP%], #web_benifts[_ngcontent-%COMP%], #web_download[_ngcontent-%COMP%], #web_easy[_ngcontent-%COMP%], #web_media[_ngcontent-%COMP%], #web_navbar[_ngcontent-%COMP%], #web_stories[_ngcontent-%COMP%], #web_what_is_uearn[_ngcontent-%COMP%], #web_work_earn[_ngcontent-%COMP%]{display:none}}.joinushead[_ngcontent-%COMP%]{color:#012b6d;padding-bottom:2px;border-bottom-style:solid;border-bottom-width:1.8px;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;margin-top:15%;position:relative;margin-left:18px;font-weight:700}.join-row[_ngcontent-%COMP%]{display:flex;flex-wrap:wrap}.join-column[_ngcontent-%COMP%]{flex:25%;padding:20px}@media screen and (max-width:1050px){.web_signin[_ngcontent-%COMP%]{width:120px}}@media screen and (max-width:992px){.join-column[_ngcontent-%COMP%]{flex:25%}.web_signin[_ngcontent-%COMP%]{width:112px}}@media screen and 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i.Gc(e),i.mc().printwindow()})),i.Sc(99,"Print"),i.Wb(),i.Xb(100,"span",31),i.ic("click",(function(){return i.Gc(e),i.mc().exportExcel()})),i.Sc(101,"Export"),i.Wb(),i.Xb(102,"span",31),i.ic("click",(function(){return i.Gc(e),i.mc().refreshDataSource()})),i.Sc(103,"Refresh"),i.Wb(),i.Xb(104,"span",94),i.Xb(105,"mat-form-field"),i.Xb(106,"input",35,36),i.ic("keyup",(function(t){return i.Gc(e),i.mc().applyFilter(t.target.value)})),i.Wb(),i.Sb(108,"i",54),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.Cc(71),t=i.Cc(78),n=i.Cc(92),a=i.mc();i.Cb(4),i.Uc(" Candidates list - ",a.selectAgencies," "),i.Cb(3),i.tc("ngModel",a.selectAgencies),i.Cb(12),i.tc("ngModel",a.selectSources),i.Cb(38),i.tc("ngModel",a.selectedLevel),i.Cb(11),i.tc("matDatepicker",e)("ngModel",a.startDateFilter),i.Cb(1),i.tc("for",e),i.Cb(5),i.tc("matDatepicker",t)("ngModel",a.endDateFilter),i.Cb(2),i.tc("for",t),i.Cb(13),i.tc("matMenuTriggerFor",n),i.Cb(17),i.tc("ngModel",a.tableSearch.value)}}function 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e=i.Yb();i.Xb(0,"div"),i.Xb(1,"app-assessment-table",100),i.ic("openCreateAssessment",(function(t){return i.Gc(e),i.mc().openCreateAssessment(t)})),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(1),i.tc("receiveFromDashboard",e.tableSearch)}}function Xo(e,t){1&e&&i.Sb(0,"div",101)}let Mo=(()=>{class e{constructor(e,t,n,i){this.dialog=e,this.dashService=t,this.API=n,this.service=i,this.selectedButtonToggleVal="campaignValue",this.currentTitle="dashboard-recruiter",this.selectAgencies="",this.selectSources="",this.selectedLevel="",this.today=Q().format("DD-MMM-YYYY"),this.showCampaign=!0,this.showRecruiter=!1,this.showHiring=!1,this.showAssessment=!1,this.showLoader=!1,this.isCampbtnDisable=!0,this.refreshTriggered=!1,this.utils=new J.a,this.startDateFilter=this.utils.localToUTC(Q().subtract(30,"days").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.campaign_start=this.utils.localToUTC(Q().subtract(30,"days").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.campaign_end=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0),this.campaign_start_ist=this.utils.utcToLocal(this.campaign_start,"YYYY-MM-DDTHH:mm:ss","DD-MMM-YYYY"),this.campaign_end_ist=this.utils.utcToLocal(this.campaign_end,"YYYY-MM-DDTHH:mm:ss","DD-MMM-YYYY"),this.tableSearch={value:"",isCampaign:this.showCampaign,isRecruiter:this.showRecruiter,data_filter:""},this.showHideDateCondition=!1,this.showHideSentLinkMsg=!1}ngOnInit(){this.api_end_point=this.service.get_API_End_Point(),this.onloadDataFn(),this.myUser=this.service.get_loggedin_user()}onloadDataFn(){this.showLoader=!0,this.dashService.setMyCampaigns(this.campaign_start,this.campaign_end).then(()=>{this.isCampbtnDisable=!1,this.prepareCampaignSummary(),this.dashService.setApplicantsData(this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter)).then(()=>{setTimeout(()=>{this.showLoader=!1})},e=>{alert("dash-component, Error in the api service"),this.showLoader=!1})},e=>{alert("dash-component, Error in the api campaign"),this.showLoader=!1})}resetTrigger(){setTimeout(()=>{this.refreshTriggered=!1})}prepareCampaignSummary(){this.dashService.myCampaigns.subscribe(e=>{let t=Q().format("YYYY-MM-DD"),n=this.dashService.campaignSummary_default();if(e.length){n.allData=e;var i={};for(var a in e)if(e[a]&&"assigned"==e[a].status){let o=e[a],r=JSON.parse(o.details),s=Q(o.created_at,"YYYY-MM-DDTHH:mm:ss").format("YYYY-MM-DD");if(n.campaigns.total+=1,0==o.active_status?n.campaigns.inactive+=1:n.campaigns.active+=1,t===s&&(n.today_campaigns.total+=1,0==o.active_status?n.today_campaigns.inactive+=1:n.today_campaigns.active+=1),r){if(!isNaN(r["Total Pushed"])){let e=parseInt(r["Total Pushed"]);if(n.summary.total+=e,0==o.active_status?n.campaigns_inactive.total+=e:n.campaigns_active.total+=e,o.master_campaign&&o.master_campaign.length)switch(o.master_campaign){case"online_agency":n.agencies.online+=e;break;case"offline_agency":n.agencies.offline+=e;break;case"organic":n.agencies.organic+=e}if(o.others&&o.others.length)switch(o.others){case"Vahan":n.agency_name.Vahan+=e;break;case"Workex":n.agency_name.Workex+=e;break;case"Capricco":n.agency_name.Capricco+=e;break;case"CII":n.agency_name.Cii+=e;break;case"AspiringMinds":n.agency_name.AspiringMinds+=e;break;default:n.agency_name.Others+=e}o.master_campaign&&o.master_campaign.length&&(i.hasOwnProperty(o.master_campaign)||(i[o.master_campaign]=0),i[o.master_campaign]+=parseInt(r["Total Pushed"]))}isNaN(r.data_not_called)||(n.summary.data_tocall+=parseInt(r.data_not_called)),isNaN(r.contacted)||(n.summary.data_contacted+=parseInt(r.contacted)),0==o.active_status?(isNaN(r.data_not_called)||(n.campaigns_inactive.data_tocall+=parseInt(r.data_not_called)),isNaN(r.contacted)||(n.campaigns_inactive.data_contacted+=parseInt(r.contacted))):(isNaN(r.data_not_called)||(n.campaigns_active.data_tocall+=parseInt(r.data_not_called)),isNaN(r.contacted)||(n.campaigns_active.data_contacted+=parseInt(r.contacted))),n.summary.data_called=n.summary.total-n.summary.data_tocall,n.summary.data_called_perc=this.calculatePercBy(n.summary.data_called,n.summary.total),n.campaigns_inactive.data_called=n.campaigns_inactive.total-n.campaigns_inactive.data_tocall,n.campaigns_inactive.data_called_perc=this.calculatePercBy(n.campaigns_inactive.data_called,n.summary.total),n.campaigns_active.data_called=n.campaigns_active.total-n.campaigns_active.data_tocall,n.campaigns_active.data_called_perc=this.calculatePercBy(n.campaigns_active.data_called,n.summary.total),n.summary.data_contacted_perc=this.calculatePercBy(n.summary.data_contacted,n.summary.total),n.campaigns_inactive.data_contacted_perc=this.calculatePercBy(n.campaigns_inactive.data_contacted,n.campaigns_inactive.total),n.campaigns_active.data_contacted_perc=this.calculatePercBy(n.campaigns_active.data_contacted,n.campaigns_active.total)}}else setTimeout(()=>{this.isCampbtnDisable=!0});n.agency_name.Vahan_Perc=this.calculatePercBy(n.agency_name.Vahan,n.summary.total),n.agency_name.Workex_Perc=this.calculatePercBy(n.agency_name.Workex,n.summary.total),n.agency_name.Capricco_Perc=this.calculatePercBy(n.agency_name.Capricco,n.summary.total),n.agency_name.CII_Perc=this.calculatePercBy(n.agency_name.Cii,n.summary.total),n.agency_name.AspiringMinds_Perc=this.calculatePercBy(n.agency_name.AspiringMinds,n.summary.total),n.agency_name.Others_Perc=this.calculatePercBy(n.agency_name.Others,n.summary.total),n.summary.total_perc=n.summary.total?100:"0.0",n.campaigns_active.total_perc=n.campaigns_active.total?100:"0.0",n.campaigns_inactive.total_perc=n.campaigns_inactive.total?100:"0.0"}this.refreshTriggered=!0,this.dashService.setCampaignSummary(n)})}calculatePercBy(e,t){return 0==e&&0==t?"0.0":(e/t*100).toFixed(1)}refreshAgentsTableData(){setTimeout(()=>{this.showLoader=!0}),this.agentsSummary.refreshData(),setTimeout(()=>{this.showLoader=!1},2e3)}refreshAssessmentTableData(){setTimeout(()=>{this.showLoader=!0}),this.assessmentSummary.refreshData(),setTimeout(()=>{this.showLoader=!1,this.searchInput.value=""},2e3)}refreshRecruitData(e,t){setTimeout(()=>{this.showLoader=!0}),this.dashService.setApplicantsData(e,t).then(()=>{this.filterByLevel(""),setTimeout(()=>{this.showLoader=!1})},e=>{alert("dash-component, Error in the api service")})}refreshCampaignData(){setTimeout(()=>{this.showLoader=!0}),this.dashService.setMyCampaigns(this.campaign_start,this.campaign_end).then(()=>{setTimeout(()=>{this.showLoader=!1,this.isCampbtnDisable=!1,this.prepareCampaignSummary()})},e=>{alert("dash-component, Error in the api campaign"),this.showLoader=!1})}onToggleButtonValChange(e){this.searchInput.value="",this.selectedButtonToggleVal=e,"recruiterValue"==e?(this.showCampaign=!1,this.showRecruiter=!0,this.showHiring=!1,this.showAssessment=!1):"hiring_agents"==e?(this.showHiring=!0,this.showCampaign=!1,this.showRecruiter=!1,this.showAssessment=!1):"assessment"==e?(this.showHiring=!1,this.showCampaign=!1,this.showRecruiter=!1,this.showAssessment=!0):(this.showRecruiter=!1,this.showCampaign=!0,this.showHiring=!1,this.showAssessment=!1)}openCreateCampaign(){this.isCampbtnDisable=!0,this.dialog.open(ue,{width:"40%",hasBackdrop:!1,data:""}).afterClosed().subscribe(e=>{"true"==e&&this.dashService.campaignSummary_default(),this.isCampbtnDisable=!1})}openCreateAssessment(e){this.dialog.open(Oe,{width:"40%",disableClose:!0,data:e}).afterClosed().subscribe(e=>{"true"==e&&this.refreshAssessmentTableData()})}openCientStatusdailog(){this.dialog.open(Fa,{width:"35%",disableClose:!0,data:""}).afterClosed().subscribe(e=>{})}uploadNew(){this.dialog.open(no,{width:"40%",disableClose:!0,data:""}).afterClosed().subscribe(e=>{})}applyFilter(e){this.showRecruiter&&(this.recTable.dataSource.filter=e.trim().toLowerCase()),this.showCampaign&&(this.campTable.dataSourceCampaign.filter=e.trim().toLowerCase()),this.showHiring&&(this.agentTable.dataSource.filter=e.trim().toLowerCase()),this.showAssessment&&(this.assessmentTable.dataSource.filter=e.trim().toLowerCase())}refreshDataSource(){this.searchInput.value="",this.showCampaign&&(this.onToggleButtonValChange("campaignValue"),this.refreshCampaignData()),this.showRecruiter&&(this.onToggleButtonValChange("recruiterValue"),this.refreshRecruitData("",""),this.selectAgencies="",this.selectSources="",this.selectedLevel=""),this.showHiring&&this.refreshAgentsTableData(),this.showAssessment&&this.refreshAssessmentTableData()}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("user_id"==e[i]&&t.ecode?t.ecode:t[e[i]]):n.push("");return n}exportExcel(){var e={applicant_id:"Applicant ID",name:"Name",user_id:"User Id",phone:"Phone",email:"Email",education:"Education Qualifications",dob:"Date of Birth",setup:"Laptop/Desktop",connectivity:"Dongle/BroadBand/Wifi/Hotspot",city:"City",state:"State",language:"English/ Hindi",created_at:"Reg. Date",current_status:"Status",event_1_interview:"L1 Date",event_1_organizer:"L1 Agent",event_1_status:"L1 Status",event_2_interview:"L2 Date",event_2_organizer:"L2 Agent",event_2_status:"L2 Status",event_3_interview:"Client Interview Date",event_3_status:"Client Interview Status",training_start_date:"Training Start",training_end_date:"Training End",trainer_id:"Trainer",master_campaign:"Agency Type",campaign_agency:"Agency Name",campaign_name:"Campaign Name"};if(this.showRecruiter){var t=this.recTable.dataSource.data,n=Object.values(e);if(t&&t.length){let i=new G.Workbook,a=i.addWorksheet("Candidate Data");a.addRow(n),t.forEach(t=>{a.addRow(this.extractDataObject(Object.keys(e),t))}),i.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Recruitment.xlsx")})}}if(this.showCampaign){let e={sl_no:"sl_no",campaign_name:"camapign Name",campaign_status:"campaign Status",campaign_created:"campaign Created",data_uploaded:"Uploaded",data_duplicate:"Duplicate",errors:"Errors",data_added:"Data to Call",contacted:"Contacted",agency_type:"Agency Type",agency_name:"Agency Name",created_at:"created_at"},t=this.campTable.dataSourceCampaign.data,n=Object.values(e);if(t&&t.length){let i=new G.Workbook,a=i.addWorksheet("Candidate Data");a.addRow(n),t.forEach(t=>{a.addRow(this.extractDataObject(Object.keys(e),t))}),i.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Campaign.xlsx")})}}if(this.showHiring){let e={user_id:"Agent Id",name:"Agent Name",level:"level",dialled:"Dialled",unique_dialled:"Unique Dialled",contacted:"Contacted",audit_score:"Audit Score",ctc_score:"CTC Score"},t=this.agentTable.dataSource.data,n=Object.values(e);if(t&&t.length){let i=new G.Workbook,a=i.addWorksheet("Candidate Data");a.addRow(n),t.forEach(t=>{a.addRow(this.extractDataObject(Object.keys(e),t))}),i.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Hiring.xlsx")})}}}downloadReportBySource(){var e={campaign_agency:"Source",user_id:"User Id",name:"Name",phone:"Phone",email:"Email",education:"Education Qualifications",dob:"Date of Birth",setup:"Laptop/Desktop",connectivity:"Dongle/BroadBand/Wifi/Hotspot",city:"City",state:"State",language:"English/ Hindi",created_at:"Reg. Date",current_status:"Recruitment Status",event_1_interview:"L1 Date",event_1_organizer:"L1 Agent",event_1_status:"L1 Status",event_2_interview:"L2 Date",event_2_organizer:"L2 Agent",event_2_status:"L2 Status",event_3_interview:"Client Interview Date",event_3_status:"Client Interview Status",training_start_date:"Training Start",training_end_date:"Training End",trainer_id:"Trainer",master_campaign:"Agency Type",campaign_name:"Campaign Name",status:"Status"},t=j.d(this.recTable.dataSource.data,e=>e.campaign_agency);t=j.o(t,"campaign_agency");var n=Object.values(e);if(t&&t.length){let i=new G.Workbook,a=i.addWorksheet("Candidate Data");a.addRow(n),t.forEach(t=>{a.addRow(this.extractDataObject(Object.keys(e),t))}),i.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"cadidate-source-report.xlsx")})}}downloadReportByjoined(){var e={campaign_agency:"Source",name:"Name",user_id:"User Id",phone:"Phone",email:"Email",education:"Education Qualifications",dob:"Date of Birth",setup:"Laptop/Desktop",connectivity:"Dongle/BroadBand/Wifi/Hotspot",city:"City",state:"State",language:"English/ Hindi",created_at:"Reg. Date",current_status:"Status",event_1_interview:"L1 Date",event_1_organizer:"L1 Agent",event_1_status:"L1 Status",event_2_interview:"L2 Date",event_2_organizer:"L2 Agent",event_2_status:"L2 Status",event_3_interview:"Client Interview Date",event_3_status:"Client Interview Status",training_start_date:"Training Start",training_end_date:"Training End",trainer_id:"Trainer",master_campaign:"Agency Type",campaign_name:"Campaign Name",status:"Status"},t=j.d(this.recTable.dataSource.data,e=>e.campaign_agency);t=j.d(t,e=>e.onboarding_status&&"Verified"==e.onboarding_status),t=j.o(t,"campaign_agency");var n=Object.values(e);if(t&&t.length){let i=new G.Workbook,a=i.addWorksheet("Candidate Data");a.addRow(n),t.forEach(t=>{a.addRow(this.extractDataObject(Object.keys(e),t))}),i.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"cadidate-joined-report.xlsx")})}}changeAgencies(e){if(this.searchInput.value="",this.selectAgencies.length){let e=j.j(this.recTable.table_data,"master_campaign");e.hasOwnProperty(this.selectAgencies)?this.recTable.dataTableRestart(e[this.selectAgencies]):this.recTable.dataTableRestart([])}else this.recTable.dataTableRestart(this.recTable.table_data)}changeSources(e){this.searchInput.value="";let t=this.recTable.table_data;this.selectedLevel.length&&(t=j.j(this.recTable.table_data,"current_status"),t.hasOwnProperty(this.selectedLevel)&&(t=t[this.selectedLevel])),this.selectSources.length?(t=j.j(t,"campaign_agency"),t.hasOwnProperty(this.selectSources)?this.recTable.dataTableRestart(t[this.selectSources]):this.recTable.dataTableRestart([])):this.recTable.dataTableRestart(t)}filterByLevel(e){this.searchInput.value="";let t=this.recTable.table_data;this.selectSources.length&&(t=j.j(this.recTable.table_data,"campaign_agency"),t.hasOwnProperty(this.selectSources)&&(t=t[this.selectSources])),this.selectedLevel.length?(t=j.j(t,"current_status"),t.hasOwnProperty(this.selectedLevel)?this.recTable.dataTableRestart(t[this.selectedLevel]):this.recTable.dataTableRestart([])):this.recTable.dataTableRestart(t)}change_date(e,t){if("start_date"==e)this.startDateFilter=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.startDateFilter).diff(Q(this.endDateFilter))>=0&&(this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value));else{if(this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.startDateFilter).diff(Q(this.endDateFilter))>=0)return this.endDateFilter=void 0,this.fromInput.value="",void(this.showHideDateCondition=!0);this.showHideDateCondition=!1}}refreshDataByDate(e){this.searchInput.value="","hiring"==e?this.agentsSummary.refreshData():"recruiter"==e&&(this.refreshRecruitData(this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter)),this.selectAgencies="",this.searchInput.value="")}printwindow(){window.print()}sendAppLink(){this.showHideSentLinkMsg=!1;var e=j.n(this.recTable.dataSource.filteredData?this.recTable.dataSource.filteredData:this.recTable.dataSource.data,"email"),t={emails:JSON.stringify(e),production_group:this.myUser.groupid};this.API.sendAppLink(t,this.api_end_point).subscribe(e=>{e.success&&(this.showHideSentLinkMsg=!0,setTimeout(()=>{this.showHideSentLinkMsg=!1},4e3))})}}return e.\u0275fac=function(t){return 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Bengal"}],"+1":[{name:"Alabama",key:"AL"},{name:"Alaska",key:"AK"},{name:"American Samoa",key:"AS"},{name:"Arizona",key:"AZ"},{name:"Arkansas",key:"AR"},{name:"California",key:"CA"},{name:"Colorado",key:"CO"},{name:"Connecticut",key:"CT"},{name:"Delaware",key:"DE"},{name:"District Of Columbia",key:"DC"},{name:"Federated States Of Micronesia",key:"FM"},{name:"Florida",key:"FL"},{name:"Georgia",key:"GA"},{name:"Guam",key:"GU"},{name:"Hawaii",key:"HI"},{name:"Idaho",key:"ID"},{name:"Illinois",key:"IL"},{name:"Indiana",key:"IN"},{name:"Iowa",key:"IA"},{name:"Kansas",key:"KS"},{name:"Kentucky",key:"KY"},{name:"Louisiana",key:"LA"},{name:"Maine",key:"ME"},{name:"Marshall Islands",key:"MH"},{name:"Maryland",key:"MD"},{name:"Massachusetts",key:"MA"},{name:"Michigan",key:"MI"},{name:"Minnesota",key:"MN"},{name:"Mississippi",key:"MS"},{name:"Missouri",key:"MO"},{name:"Montana",key:"MT"},{name:"Nebraska",key:"NE"},{name:"Nevada",key:"NV"},{name:"New Hampshire",key:"NH"},{name:"New Jersey",key:"NJ"},{name:"New Mexico",key:"NM"},{name:"New York",key:"NY"},{name:"North Carolina",key:"NC"},{name:"North Dakota",key:"ND"},{name:"Northern Mariana Islands",key:"MP"},{name:"Ohio",key:"OH"},{name:"Oklahoma",key:"OK"},{name:"Oregon",key:"OR"},{name:"Palau",key:"PW"},{name:"Pennsylvania",key:"PA"},{name:"Puerto Rico",key:"PR"},{name:"Rhode Island",key:"RI"},{name:"South Carolina",key:"SC"},{name:"South Dakota",key:"SD"},{name:"Tennessee",key:"TN"},{name:"Texas",key:"TX"},{name:"Utah",key:"UT"},{name:"Vermont",key:"VT"},{name:"Virgin Islands",key:"VI"},{name:"Virginia",key:"VA"},{name:"Washington",key:"WA"},{name:"West Virginia",key:"WV"},{name:"Wisconsin",key:"WI"},{name:"Wyoming",key:"WY"}]},this.createdForm=this.formbuilder.group({name:["",X.D.required],countryCode:["+91"],email:["",[X.D.required,X.D.pattern("^[a-zA-Z0-9.!#$%&\u2019*+/=?^_`{|}~-]+@[a-zA-Z0-9-]+(?:.[a-zA-Z0-9-]+)*$")]],mobileNo:["",[X.D.required,X.D.pattern("[0-9 ]{10}")]],role:[""],reportTo:[""],profileStatus:[""],fileSource:[""],file:[""],jobProfile:[""],secExec:[""],address2:[""],work_option:[""]}),n&&n._group&&n._group.length&&(this.secondaryAgents=n._group[0].groups.filter(e=>"user"==e.role),n._element&&n._element.id&&(this.secondaryAgents=this.secondaryAgents.filter(e=>e.id!=n._element.id)))}ngOnInit(){if(this.myUser=this.myService.get_loggedin_user(),this.api_end_point=this.myService.get_API_End_Point(),this.dropDownReportTo=this.viewManagementTeamData._group,this._userid=this.myUser.id,"add"==this.viewManagementTeamData.forNew)this.profileMode=this.viewManagementTeamData&&this.viewManagementTeamData.upload?"Upload Profiles":"Add Profile",this._userid=this.viewManagementTeamData._id,this.meName=this.viewManagementTeamData.meName,this.showHideAdd=!0,this.showHideProfileStatus=!1;else if("workoption"==this.viewManagementTeamData.forNew)this.profileMode="Work Mode Change",this._userid=this.viewManagementTeamData._id,this.meName=this.viewManagementTeamData.meName,this.showHideAdd=!0,this.showHideProfileStatus=!1;else if(this.is_edit=!0,this.showHideAdd=!1,this.showHideProfileStatus=!0,this.viewManagementTeamData){this.profileMode="Edit Profile","All"==this.viewManagementTeamData._typeDrodown?(this._userid=this.viewManagementTeamData._element.id,this.showHideAdd=!0,this.meName=this.viewManagementTeamData.meName):(this._userid=this.viewManagementTeamData._id,this.showHideAdd=!1);let e=this.viewManagementTeamData._element.profile_status.replace(/\w\S*/g,(function(e){return e.charAt(0).toUpperCase()+e.substr(1).toLowerCase()}));this.previous_email=this.viewManagementTeamData._element.email,this.createdForm=this.formbuilder.group({name:[this.viewManagementTeamData._element.name],email:[this.viewManagementTeamData._element.email],countryCode:["+91"],mobileNo:[this.viewManagementTeamData._element.phone.replace(/\D/g,"").slice(-10)],role:[this.viewManagementTeamData._element.role],reportTo:[this.viewManagementTeamData._element.reportTo],profileStatus:[e],jobProfile:[this.viewManagementTeamData._element.job_profile],secExec:[parseInt(this.viewManagementTeamData._element.coordinator)],address2:[this.viewManagementTeamData._element.address2?this.viewManagementTeamData._element.address2.split(","):""],work_option:[this.viewManagementTeamData._element.work_option]})}}closeDialog(){this.dialogRef.close()}validateEmailUser(e,t,n){this.currentLoader=!1,this.API.validateEmailUserTeamManagement({_email:e,_mobileNo:t},this.api_end_point).subscribe(i=>i.email&&i.email==e?(this.passingMessage=e+" email already exists.",this.showHidePassingMessage=!0,this._color="red",n("old_user"),void(this.currentLoader=!1)):i.phone&&i.phone==t?(this.passingMessage=t+" number already exists.",this.showHidePassingMessage=!0,this._color="red",n("old_user"),void(this.currentLoader=!1)):(n(null,"new user"),void(this.currentLoader=!1)))}changeFile(e){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];const[t]=e.target.files;this.createdForm.patchValue({fileSource:t}),this.showHideSubmitUpload=!0}else this.showHideSubmitUpload=!1}saveButton(e){if(this.viewManagementTeamData&&this.viewManagementTeamData.upload&&e.get("fileSource").value&&"add"==this.viewManagementTeamData.forNew){let t=new FormData,n=e.get("fileSource").value;n&&(t.append("team_file",n,n.name),this.API.createTeamAfterRecruitment(t,this.api_end_point).subscribe(e=>{e.resolved&&e.resolved.length?(this.passingMessage="Data upload successful",this.showHidePassingMessage=!0,this._color="green",setInterval(()=>{this.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3),this.API.teamAPI(this.api_end_point).subscribe(e=>{this.service.set_my_team(e)})):e.unresolved&&e.unresolved.length?(e.unresolved.list=[],this.passingMessage="Please Check Details",this.showHidePassingMessage=!0,this._color="red",setInterval(()=>{this.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3)):this.currentLoader=!1},e=>{}))}else if("add"==this.viewManagementTeamData.forNew){let t=e.controls.name.value,n=e.controls.email.value,i=e.controls.mobileNo.value,a=e.controls.jobProfile.value,o=e.controls.secExec.value,r=e.controls.address2.value?e.controls.address2.value.toString():"",s=this._userid,c=this;this.validateEmailUser(n,i,(e,l)=>{if(e)return;let d={user_id:s,list:[{dependenttype:"engineer",request:"invite",status:"invite",email:n,phone:i,name:t,job_profile:a,coordinator:o,address2:r}]};this.currentLoader=!0,c.API.saveTeamManagement(d,this.api_end_point).subscribe(e=>{this.currentLoader=!0,e&&e.length&&e[0].success&&(c.passingMessage="User added successfully..!",c.showHidePassingMessage=!0,c._color="green",setInterval(()=>{c.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3),c.API.teamAPI(this.api_end_point).subscribe(e=>{c.service.set_my_team(e)})),e.developerMsg&&(c.passingMessage=e.developerMsg.developerMsg.errors,c.showHidePassingMessage=!0,c._color="red",this.currentLoader=!1)})})}else if(this.viewManagementTeamData&&this.viewManagementTeamData.upload&&e.get("fileSource").value&&"workoption"==this.viewManagementTeamData.forNew){if(""==this.createdForm.get("fileSource").value)return void this._snackBar.open("Please attached Data file*","close");let e=this.createdForm.get("fileSource").value.name;if(!/(\.xlsx)$/i.exec(e))return void this._snackBar.open("Please upload .xlsx extensions file only.","Close");let t=new FormData,n=this.createdForm.get("fileSource").value;t.append("team_list",n,n.name),this.API.work_mode_Change_bulk(t,this.api_end_point).subscribe(e=>{e.success&&(this._snackBar.open(e.success,"close"),setInterval(()=>{this.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3)),e.errors&&(this._snackBar.open(e.errors,"close"),setInterval(()=>{this.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3))})}else{let t,n=e.controls.name.value,i=e.controls.mobileNo.value,a=e.controls.countryCode.value,o=e.controls.role.value,r=e.controls.jobProfile.value,s=e.controls.secExec.value,c=e.controls.address2.value?e.controls.address2.value.toString():"";t=this.previous_email==this.createdForm.controls.email.value?{user_id:this.viewManagementTeamData._id,list:[{dependenttype:"engineer",request:"invite",status:e.controls.profileStatus.value,email:this.createdForm.controls.email.value,to_email:this.createdForm.controls.email.value,phone:a+i,name:n,locality:null,city:null,state:c,country:null,id:this.viewManagementTeamData._element.id,role:o,job_profile:r,coordinator:s}]}:{user_id:this.viewManagementTeamData._id,list:[{dependenttype:"engineer",request:"invite",status:e.controls.profileStatus.value,email:this.previous_email,to_email:this.createdForm.controls.email.value,phone:a+i,name:n,locality:null,city:null,state:c,country:null,id:this.viewManagementTeamData._element.id,role:o,job_profile:r,coordinator:s}]},console.log(this.myUser.company),"SBI-CC"==this.myUser.company||"BANK1-TESTING"==this.myUser.company?this.API.Work_Mode_Change({agent_work_option:this.createdForm.controls.work_option.value,agents_list:[this.viewManagementTeamData._element.id],user_set:this.viewManagementTeamData._element.id},this.api_end_point).subscribe(e=>{e.errors&&alert(e.errors)}):this.API.updateTeamManagement(t,this.api_end_point).subscribe(e=>{e.success&&(this.passingMessage="User updated successfully..!",this.showHidePassingMessage=!0,this._color="green",setInterval(()=>{this.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3),this.API.teamAPI(this.api_end_point).subscribe(e=>{this.service.set_my_team(e)})),e.errors&&(this.passingMessage=e.errors,this.showHidePassingMessage=!0,this._color="red",this.currentLoader=!1)})}}deleteUserFromGroup(){try{this.iddeletion({dependent_id:this.viewManagementTeamData._element.id,supervisor_id:this.viewManagementTeamData._id})}catch(e){this._snackBar.open("Error in deleting team member. Please try after some time.","close")}}iddeletion(e){this.API.deleteTeamManagement(e,this.api_end_point).subscribe(e=>{e.success&&(this.passingMessage="User deleted successfully..!",this.showHidePassingMessage=!0,this._color="green",setInterval(()=>{this.dialogRef.close({refresh:!0}),this.currentLoader=!1},2e3)),e.errors&&(this.passingMessage=e.errors,this.showHidePassingMessage=!0,this._color="red",this.currentLoader=!1)})}omit_special_char(e){let t;return t=e.charCode,t>64&&t<91||t>96&&t<123||8==t||32==t||t>=48&&t<=57}onlyNumberValidation(e){return e.charCode>=48&&e.charCode<=57}validateEmail(){return 0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(this.createdForm.controls.email.value)?(this.passingMessage="Invalid Email 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e=i.Yb();i.Xb(0,"div"),i.Xb(1,"mat-form-field",10),i.Xb(2,"mat-select",11),i.ic("selectionChange",(function(t){return i.Gc(e),i.mc().onChange(t.value,4)}))("ngModelChange",(function(t){return i.Gc(e),i.mc().selectedAllOptionLevel3=t})),i.Xb(3,"mat-option",12),i.Sc(4,"All"),i.Wb(),i.Qc(5,ud,2,2,"mat-option",13),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(2),i.tc("ngModel",e.selectedAllOptionLevel3),i.Cb(3),i.tc("ngForOf",e._ddlGroupGroupsLevel3)}}function hd(e,t){if(1&e&&(i.Xb(0,"mat-option",54),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.tc("value",e.email),i.Cb(1),i.Tc(e.name)}}function md(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div"),i.Xb(1,"mat-form-field",10),i.Xb(2,"mat-select",11),i.ic("selectionChange",(function(t){return i.Gc(e),i.mc().onChange(t.value,5)}))("ngModelChange",(function(t){return i.Gc(e),i.mc().selectedAllOptionLevel4=t})),i.Xb(3,"mat-option",12),i.Sc(4,"All"),i.Wb(),i.Qc(5,hd,2,2,"mat-option",13),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(2),i.tc("ngModel",e.selectedAllOptionLevel4),i.Cb(3),i.tc("ngForOf",e._ddlGroupGroupsLevel4)}}function gd(e,t){if(1&e&&(i.Xb(0,"mat-option",54),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.tc("value",e.email),i.Cb(1),i.Tc(e.name)}}function fd(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div"),i.Xb(1,"mat-form-field",10),i.Xb(2,"mat-select",11),i.ic("selectionChange",(function(t){return i.Gc(e),i.mc().onChange(t.value,6)}))("ngModelChange",(function(t){return i.Gc(e),i.mc().selectedAllOptionLevel5=t})),i.Xb(3,"mat-option",12),i.Sc(4,"All"),i.Wb(),i.Qc(5,gd,2,2,"mat-option",13),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(2),i.tc("ngModel",e.selectedAllOptionLevel5),i.Cb(3),i.tc("ngForOf",e._ddlGroupGroupsLevel5)}}function _d(e,t){if(1&e&&(i.Xb(0,"mat-option",54),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.tc("value",e.email),i.Cb(1),i.Tc(e.name)}}function vd(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div"),i.Xb(1,"mat-form-field",10),i.Xb(2,"mat-select",11),i.ic("selectionChange",(function(t){return i.Gc(e),i.mc().onChange(t.value,7)}))("ngModelChange",(function(t){return i.Gc(e),i.mc().selectedAllOptionLevel6=t})),i.Xb(3,"mat-option",12),i.Sc(4,"All"),i.Wb(),i.Qc(5,_d,2,2,"mat-option",13),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(2),i.tc("ngModel",e.selectedAllOptionLevel6),i.Cb(3),i.tc("ngForOf",e._ddlGroupGroupsLevel6)}}function Cd(e,t){if(1&e&&(i.Xb(0,"div",20),i.Xb(1,"div",27),i.Xb(2,"span",55),i.Sc(3,"Supervisor Name:"),i.Wb(),i.Xb(4,"span",56),i.Sc(5),i.Wb(),i.Wb(),i.Xb(6,"div",27),i.Xb(7,"span",55),i.Sc(8,"Supervisor Email: "),i.Wb(),i.Xb(9,"span",56),i.Sc(10),i.Wb(),i.Wb(),i.Xb(11,"div",27),i.Xb(12,"span",55),i.Sc(13,"Supervisor Mobile:"),i.Wb(),i.Xb(14,"span",56),i.Sc(15),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(5),i.Tc(e._name),i.Cb(5),i.Uc(" ",e._email,""),i.Cb(5),i.Tc(e._phone)}}function Sd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1,"S No "),i.Wb())}function yd(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.index;i.Cb(1),i.Uc("",e+1," ")}}function wd(e,t){1&e&&(i.Xb(0,"th",59),i.Sc(1," Status "),i.Wb())}function xd(e,t){if(1&e){const e=i.Yb();i.Xb(0,"td",58),i.Xb(1,"mat-slide-toggle",60),i.ic("change",(function(n){i.Gc(e);const a=t.$implicit;return i.mc().changeStatus(n,a)})),i.Wb(),i.Wb()}if(2&e){const e=t.$implicit;i.Cb(1),i.tc("checked","disable"!==e.active_status)}}function Wd(e,t){1&e&&(i.Xb(0,"th",59),i.Sc(1," Name "),i.Wb())}function kd(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.name)}}function Xd(e,t){1&e&&(i.Xb(0,"th",59),i.Sc(1," Email "),i.Wb())}function Md(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.email," ")}}function Pd(e,t){1&e&&(i.Xb(0,"th",59),i.Sc(1," Mobile No "),i.Wb())}function Od(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.phone," ")}}function Dd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Role "),i.Wb())}function Td(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.$implicit,n=i.mc();i.Cb(1),i.Uc(" ",n.getUserRole(e.role)," ")}}function Id(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Desktop/Mobile "),i.Wb())}function Ad(e,t){if(1&e&&(i.Xb(0,"td",58),i.Xb(1,"span",61),i.Sc(2),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.sip_id?"Desktop":"Mobile")}}function Rd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Region "),i.Wb())}function Ed(e,t){if(1&e&&(i.Xb(0,"td",58),i.Xb(1,"span",61),i.Sc(2),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.address2)}}function Nd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Profile "),i.Wb())}function Fd(e,t){if(1&e&&(i.Xb(0,"td",58),i.Xb(1,"span",61),i.Sc(2),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.job_profile)}}function Hd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Status "),i.Wb())}function Ld(e,t){if(1&e&&(i.Xb(0,"td",58),i.Xb(1,"span",61),i.Sc(2),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.status)}}function Bd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Report To "),i.Wb())}function Ud(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.reportTo," ")}}function Yd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Secondary Executive "),i.Wb())}function zd(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.Wb()),2&e){const e=t.$implicit,n=i.mc();i.Cb(1),i.Uc(" ",n.getSecExecName(e.coordinator)," ")}}function Qd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Work Option "),i.Wb())}function Vd(e,t){if(1&e&&(i.Xb(0,"td",58),i.Xb(1,"span",61),i.Sc(2),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.work_option)}}function jd(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Profile Status "),i.Wb())}function Gd(e,t){if(1&e&&(i.Xb(0,"td",58),i.Sc(1),i.nc(2,"titlecase"),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",i.oc(2,1,e.profile_status)," ")}}function $d(e,t){1&e&&(i.Xb(0,"th",57),i.Sc(1," Options "),i.Wb())}function qd(e,t){if(1&e){const e=i.Yb();i.Xb(0,"td",62),i.ic("click",(function(){i.Gc(e);const n=t.$implicit;return i.mc().editProfile(n)})),i.Sb(1,"i",63),i.Wb()}}function Jd(e,t){1&e&&i.Sb(0,"tr",64)}function Kd(e,t){1&e&&i.Sb(0,"tr",65)}const Zd=function(e){return{"padding-fix":e}},eb=function(){return[5,10,20]};let tb=(()=>{class e{constructor(e,t,n,i,a,o){this.titleService=e,this.dialog=t,this.router=n,this.API=i,this.service=a,this.snackBar=o,this.currentTitle="managementTeam",this.displayedColumns=["sno","active_status","name","email","phone","role","address2","job_profile","status","sip_id","reportTo","coordinator","work_option","profile_status","options"],this.dataSource=new Te.k,this.selectedAllFirstOption="All",this.selectedAllOption="All",this.selectedAllOptionLevel0="All",this.selectedAllOptionLevel1="All",this.selectedAllOptionLevel2="All",this.selectedAllOptionLevel3="All",this.selectedAllOptionLevel4="All",this.selectedAllOptionLevel5="All",this.selectedAllOptionLevel6="All",this.selectedAllOptionLevel7="All",this.selectedAllOptionLevel8="All",this.selectedAllOptionLevel9="All",this.selectedAllOptionLevel10="All",this.selectedAllOptionLevel11="All",this.selectedAllOptionLevel12="All",this.showHideOptionDDL=!1,this.allNonUsers=[],this._role=[{name:"Tele Caller",role:"user"},{name:"Non Tele Caller",role:"non-user"},{name:"Admin",role:"admin"},{name:"Data Manager",role:"data-manager"},{name:"Super Admin",role:"superadmin"}],this.showHideSpaceAuditorTeam=!1,this.showHideSpaceManagementTeam=!0,this.wdFlex12="col-md-10"}ngOnInit(){this.titleService.setTitle("Contiinex | Team Management"),this.api_end_point=this.service.get_API_End_Point(),this.getManagemantTeamTable(),this.myUser=this.service.get_loggedin_user(),console.log(this.myUser),this.currentUrl=this.router.url,"/auditor/team"==window.location.pathname&&(this.showHideSpaceAuditorTeam=!1,this.showHideSpaceManagementTeam=!1,this.wdFlex12="col-md-12")}getManagemantTeamTable(){this.API.getManagmentTeam(this.api_end_point).subscribe(e=>{if(e.success){if(this.AllFetchData=e.success,this.selectedLevel)return void this.onChange(this.selectedValue,this.selectedLevel-1);{this.loadForDdlData=this.AllFetchData.me,this.me_name=this.loadForDdlData.name?this.loadForDdlData.name:this.myUser.name,this._ddlGp=this.AllFetchData.groups,this.ddlGroup=this.AllFetchData.groups[0];let e=[];for(let t=0;t<this._ddlGp.length;t++)this._ddlGp[t].reportTo=this.AllFetchData.me.name,this._ddlGp[t].groups.forEach((e,n)=>{this._ddlGp[t].groups[n].reportTo=this._ddlGp[t].name}),"user"!==this._ddlGp[t].role&&this.allNonUsers.push(this._ddlGp[t]),e.push(this._ddlGp[t].groups);this.AllMergedData=[].concat.apply([],e),this.getAllRecord(this.AllMergedData)}}})}getAllRecord(e){"All"==this.selectedAllOption?this.dataSource=new Te.k(this._ddlGp):(this._ddlGroupGroupsLevel0=e,this.dataSource=new Te.k(e)),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)}}getSecExecName(e){if(""==e||null==e)return"";const t=this.dataSource.data.filter(t=>t.id==parseInt(e));return t&&t.length?t[0].name:""}onChange(e,t){if(this.selectedValue=e,this.selectedLevel="All"==e?t-1:t,-1!=this.selectedLevel){for(let t of this.AllFetchData.groups){if(0==this.selectedLevel&&this.AllFetchData.groups.length>0){this._ddlGp="All"==e?this.AllFetchData.groups:this.AllFetchData.groups.filter(t=>t.email==e);break}if(t.groups&&this.selectedLevel>=1){if(1==this.selectedLevel&&t.groups.length>0){this._ddlGp="All"==e?t.groups:t.groups.filter(t=>t.email==e);break}for(let n of t.groups)if(n.groups&&this.selectedLevel>=2)for(let i of n.groups){if(t.groups.length>0){this._ddlGp="All"==e?n.groups:n.groups.filter(t=>t.email==e);break}if(i.groups&&this.selectedLevel>=3)for(let t of i.groups){if(i.groups.length>0){this._ddlGp="All"==e?i.groups:i.groups.filter(t=>t.email==e);break}if(t.groups&&this.selectedLevel>=4)for(let n of t.groups){if(t.groups.length>0){this._ddlGp="All"==e?t.groups:t.groups.filter(t=>t.email==e);break}if(n.groups&&this.selectedLevel>=5)for(let t of n.groups){if(n.groups.length>0){this._ddlGp="All"==e?n.groups:n.groups.filter(t=>t.email==e);break}if(n.groups&&this.selectedLevel>=6)for(let e of t.groups){if(t.groups.length>0){this._ddlGp=t.groups;break}if(t.groups&&this.selectedLevel>=7)for(let t of e.groups){if(e.groups.length>0){this._ddlGp=e.groups;break}if(e.groups&&this.selectedLevel>=8)for(let e of t.groups){if(t.groups.length>0){this._ddlGp=t.groups;break}if(t.groups&&this.selectedLevel>=9)for(let t of e.groups){if(e.groups.length>0){this._ddlGp=e.groups;break}if(e.groups&&this.selectedLevel>=10)for(let e of t.groups)if(t.groups.length>0){this._ddlGp=t.groups;break}}}}}}}}}}}this.ddlGroup=(this._ddlGp||[]).filter(e=>e.name),this.ddlGroup&&this.ddlGroup.length&&(this._name=this.ddlGroup[0].name,this._email=this.ddlGroup[0].email,this._phone=this.ddlGroup[0].phone,this.dataSource=new Te.k(this.ddlGroup[0].groups),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)},this["_ddlGroupGroupsLevel"+this.selectedLevel]=(this.ddlGroup[0].groups||[]).filter(e=>e.name&&"user"!=e.role),"All"!=e&&(this.selectedLevel=this.selectedLevel+1))}else this.resetTeam()}resetTeam(){this.selectedLevel=void 0,this._ddlGroupGroupsLevel0=void 0,this._ddlGroupGroupsLevel1=void 0,this._ddlGroupGroupsLevel2=void 0,this._ddlGroupGroupsLevel3=void 0,this._ddlGroupGroupsLevel4=void 0,this._ddlGroupGroupsLevel5=void 0,this._ddlGroupGroupsLevel6=void 0,this.selectedAllFirstOption="All",this.selectedAllOption="All",this.selectedAllOptionLevel0="All",this.selectedAllOptionLevel1="All",this.selectedAllOptionLevel2="All",this.selectedAllOptionLevel3="All",this.selectedAllOptionLevel4="All",this.selectedAllOptionLevel5="All",this.selectedAllOptionLevel6="All",this.selectedAllOptionLevel7="All",this.selectedValue="All",this.searchInput.value="",this.me_name=this.loadForDdlData.name?this.loadForDdlData.name:this.myUser.name,this._ddlGp=this.AllFetchData.groups,this.ddlGroup=this.AllFetchData.groups,this._name=this.AllFetchData.me.name,this._email=this.AllFetchData.me.email,this._phone=this.AllFetchData.me.phone,this.dataSource=new Te.k(this.ddlGroup),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)}}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}addProfile(e=!1){let t,n,i;"All"==this.typeValueDDL||"All"==this.selectedAllFirstOption?(n=this.me_name,t=this.loadForDdlData.id?this.loadForDdlData.id:this.myUser.id,i=this._ddlGp):(n=this.selectedAllFirstOption,t=this.ddlGroup[0].id,i=this.ddlGroup),this.dialog.open(td,{width:"400px",disableClose:!0,data:{meName:this._name,forNew:"add",_id:t,_group:i,upload:e}}).afterClosed().subscribe(e=>{e&&e.refresh&&this.getManagemantTeamTable()})}workoption(e=!1){let t,n,i;"All"==this.typeValueDDL||"All"==this.selectedAllFirstOption?(n=this.me_name,t=this.loadForDdlData.id?this.loadForDdlData.id:this.myUser.id,i=this._ddlGp):(n=this.selectedAllFirstOption,t=this.ddlGroup[0].id,i=this.ddlGroup),this.dialog.open(td,{width:"400px",disableClose:!0,data:{meName:this._name,forNew:"workoption",_id:t,_group:i,upload:e}}).afterClosed().subscribe(e=>{e&&e.refresh&&this.getManagemantTeamTable()})}getUserRole(e){let t="User";for(var n in this._role)this._role[n].role==e&&(t=this._role[n].name);return t}editProfile(e){let t,n;this.searchInput.value="","All"==this.selectedAllFirstOption?(n=this.loadForDdlData.id,t=this.me_name):(n=this.ddlGroup[0].id,t=this.selectedAllFirstOption),this.dialog.open(td,{width:"400px",disableClose:!0,data:{_group:this._ddlGp,_element:e,_id:n,_typeDrodown:this.selectedAllFirstOption,meName:t}}).afterClosed().subscribe(e=>{e&&e.refresh&&this.getManagemantTeamTable()})}changeStatus(e,t){let n="disable";e.checked&&(n="enable"),this.API.forceLogout({to_user:t.id,to_user_status:n},this.api_end_point).subscribe(e=>{e&&e.success&&this.snackBar.open("Success","Ok",{duration:1e3})})}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(o.d),i.Rb(K.b),i.Rb(r.e),i.Rb(l.a),i.Rb(s.a),i.Rb(pe.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-management-team"]],viewQuery:function(e,t){var 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t={for_group:2053,batch_code:e.id,for_certificate:!0,batch_type:e.training_type};this.displayedColumns="OJT"==e.training_type?["name","email","phone","id","audit_score","uncertify_count","batch_status","batch_type","certified_date"]:["name","email","phone","id","score","audit_score","uncertify_count","batch_status","batch_type","action","certified_date"],this.filterBatchValue=e.id,this.API.getCertificationList(t,this.api_end_point).subscribe(e=>{let t=e.success;t&&(this.dataSource=new Te.k(t),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.email.toString().toLowerCase().includes(t)||e.id.toString().toLowerCase().includes(t)}),e.errors&&(this.errorMsg=e.errors,this.statusColor="red",this.dataSource=new Te.k,this.dataSource.paginator=this.paginator)})}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}updateCertification(){if(this.errorMsg="",this.statusColor="",!this.updateCertificationEdit)return this.errorMsg="Please update certification",void(this.statusColor="red");let e=this.dataSource.data,t=this.batchOptionList.filter(e=>e.id==this.filterBatchValue);var n=[],i=[];if("OJT"==t[0].training_type)for(let a=0;a<e.length;a++)i.push(e[a].id),e[a].ojt_certified_date&&(n.push({user_id:e[a].id,status:"Uncertified"==e[a].ojt_certified_date?"Uncertified":"Certified"}),"Uncertified"==e[a].ojt_certified_date&&i.pop(e[a].id));if("Regular"==t[0].training_type)for(let a=0;a<e.length;a++)i.push(e[a].id),e[a].certified_date&&(n.push({user_id:e[a].id,status:"Uncertified"==e[a].certified_date?"Uncertified":"Certified"}),"Uncertified"==e[a].certified_date&&i.pop(e[a].id));this.API.postCerification({for_group:2053,trainer_group:2044,recruitment_group:24275,batch_code:t[0].id,training_type:t[0].training_type,agents_data:n,agents_data_to_keep:i},this.api_end_point).subscribe(e=>{e.success?(setTimeout(()=>{this.errorMsg="Certification updated successfully",this.statusColor="green"},100),setTimeout(()=>{this.errorMsg="",this.statusColor="",this.changeBatch(this.selectedBatchObj)},6e3)):(this.errorMsg=e.errors,this.statusColor="red")})}onSelectChange(e,t,n){this.updateCertificationEdit=!0;let i=this.dataSource.data;"Regular"==n&&(i[t].certified_date=e.value),"OJT"==n&&(i[t].ojt_certified_date=e.value),this.dataSource.paginator=this.paginator}extractDataObject(e,t){let n=[];for(var i in 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e{constructor(e,t,n,i,a,o){this.dialogRef=e,this.viewSlotData=t,this.formbuilder=n,this.myService=i,this.API=a,this._snackBar=o,this.settings="",this.workHours="",this.slotConfigWeek=[],this.slotConfigWeekDup=[],this.master_work_timings=[{name:"Start Time",short_name:"starttime",utc_time:"",ist_time:"",stage:"8",hrs:"",mins:""},{name:"End Time",short_name:"endtime",utc_time:"",ist_time:"",stage:"9",hrs:"",mins:""}],this.displayedColumns=["sno","date","day","maxAgents","startTime","endTime"],this.utils=new J.a,this.dataSource=new Te.k,this.todayDate=new Date,this.final_slot_reg_arr="",this.slot_date_difference="",this.slots_per_day=0,this.work_hours_day=0,this.work_minutes_day=0,this.work_timings="",this.showSlotPreview=!1,this.showEditTimings=!1,this.dialogTitle="Configuring Slots",this.slot_reg_start="",this.slot_reg_end="",this.reg_date_value="",this.slot_split_duration="",this.max_agents_perslot="",this.select24x7=!1,this.hoursStartTimeHr=[],this.hoursStartTimeMin=[],this.hoursEndTimeHr=[],this.hoursEndTimeMin=[],this.master_work_timings_dup=[{name:"Start Time",short_name:"starttime",utc_time:"",ist_time:"",stage:"8",hrs:"09",mins:"00"},{name:"End Time",short_name:"endtime",utc_time:"",ist_time:"",stage:"9",hrs:"18",mins:"00"}],this.showEditSlot=!1,this.editedData={},this.messageAlert="",this.showHide_messageAlert=!1,this.showHideSlotChanged=!1,this.slotForm=this.formbuilder.group({maxAgents:["",[X.D.required,X.D.pattern("[0-9 ]{1,10}")]],slotDuration:["",[X.D.required,X.D.pattern("[0-9 ]{1,10}"),,X.D.maxLength(2)]],slotCreateStartDate:["",X.D.required],slotCreateEndDate:["",X.D.required]})}ngOnInit(){if(this.api_end_point=this.myService.get_API_End_Point(),this.viewSlotData)this.dialogTitle="Edit slot",this.showEditSlot=!0,this.slotEditForm=this.formbuilder.group({maxAgents:[this.viewSlotData.capacity]});else{this.dialogTitle="Configuring Slots",this.prepareSlotConfig();for(var e=0;e<24;e++)this.hoursStartTimeHr.push(e);for(e=0;e<60;e++)this.hoursStartTimeMin.push(e);this.getCustomCount(this.master_work_timings[0],"hrs"),this.getCustomCount(this.master_work_timings[0],"mins"),this.onFormChanges()}}prepareSlotConfig(){var e,t;this.settings=this.myService.get_stage_settings(),this.workHours=this.settings.workhours,this.slotConfigWeek=[],this.slotConfigWeekDup=[],this.workHours.forEach((n,i)=>{if("starttime"==n.name)e="Invalid date"!=n.definition?qg.utc(n.definition,"HH:mm").tz("Asia/Kolkata"):qg("09:00","HH:mm"),this.master_work_timings[0].stage=n.stage,this.master_work_timings[0].utc_time=n.definition,this.master_work_timings[0].ist_time=e.format("HH:mm"),this.master_work_timings[0].hrs=parseInt(e.format("HH")),this.master_work_timings[0].mins=parseInt(e.format("mm")),this.master_work_timings_dup[0].stage=n.stage,this.master_work_timings_dup[0].utc_time=n.definition,this.master_work_timings_dup[0].ist_time=e.format("HH:mm"),this.master_work_timings_dup[0].hrs=parseInt(e.format("HH")),this.master_work_timings_dup[0].mins=parseInt(e.format("mm"));else if("endtime"==n.name)t="Invalid date"!=n.definition?qg.utc(n.definition,"HH:mm").tz("Asia/Kolkata"):qg("18:00","HH:mm"),this.master_work_timings[1].stage=n.stage,this.master_work_timings[1].utc_time=n.definition,this.master_work_timings[1].ist_time=t.format("HH:mm"),this.master_work_timings[1].hrs=parseInt(t.format("HH")),this.master_work_timings[1].mins=parseInt(t.format("mm")),this.master_work_timings_dup[1].stage=n.stage,this.master_work_timings_dup[1].utc_time=n.definition,this.master_work_timings_dup[1].ist_time=t.format("HH:mm"),this.master_work_timings_dup[1].hrs=parseInt(t.format("HH")),this.master_work_timings_dup[1].mins=parseInt(t.format("mm"));else{var a={label:n.name,isSelected:!1,value:n.definition,definition:n.definition,stage:n.stage};"on"==n.definition&&(a.isSelected=!0),this.slotConfigWeek.push(a),this.slotConfigWeekDup.push(a)}}),this.work_timings=[e.format("HH:mm"),t.format("HH:mm")];var n=qg(this.work_timings[0],"HH:mm"),i=qg(this.work_timings[1],"HH:mm").diff(n,"m");i&&(this.work_hours_day=Math.floor(i/60),this.work_minutes_day=i)}getSlotPreview(){let e=[];(this.final_slot_reg_arr||[]).forEach((t,n)=>{e.push({sno:n+1,date:t.date_with_format,day:t.day_name,maxAgents:t.max_agents,startTime:t.start_date_hm,endTime:t.end_date_hm})}),this.dataSource=new Te.k(e),this.dataSource.paginator=this.paginator}slot_object_perday(e){var t=0,n=e.clone();const i=60*this.slotForm.value.slotDuration;t=Math.floor(this.work_minutes_day/i),this.work_minutes_day%i>0&&t++,this.slots_per_day=t,this.slot_split_duration=this.slotForm.value.slotDuration,this.max_agents_perslot=this.slotForm.value.maxAgents;var a=this.work_timings[0],o=this.work_timings[1],r=n.clone().format("YYYY-MM-DD")+" "+a,s=r,c=qg(r,"YYYY-MM-DD HH:mm"),l=n.clone().format("YYYY-MM-DD")+" "+o;l=qg(l,"YYYY-MM-DD HH:mm");for(var d=[],b=0;b<t;b++)if(l.diff(c,"m")>i){var u={start_time:r,end_time:s=(c=qg(r,"YYYY-MM-DD HH:mm").add(this.slotForm.value.slotDuration,"h")).format("YYYY-MM-DD HH:mm"),start_time_hm:qg(r,"YYYY-MM-DD HH:mm").format("HH:mm"),end_time_hm:qg(s,"YYYY-MM-DD HH:mm").format("HH:mm")};r=s,d.push(u)}else{var p={start_time:r,end_time:l.format("YYYY-MM-DD HH:mm"),start_time_hm:qg(r,"YYYY-MM-DD HH:mm").format("HH:mm"),end_time_hm:qg(l,"YYYY-MM-DD HH:mm").format("HH:mm")};d.push(p)}return d}time_splitter(){if(!this.slotForm.invalid)if(""!=this.slotForm.value.slotCreateStartDate&&""!=this.slotForm.value.slotCreateEndDate)if(""!=this.slotForm.value.maxAgent&&""!=this.slotForm.value.slotDuration){var e=qg(this.slotForm.value.slotCreateStartDate),t=qg(this.slotForm.value.slotCreateEndDate);this.slot_reg_start=e,this.slot_reg_end=t,this.reg_date_value=e.format("YYYY-MM-DD")+" - "+t.format("YYYY-MM-DD");var n=e,i=t.diff(e,"d");this.slot_date_difference=i+=1;var a=qg(n).format("ddd"),o=[];if(i)for(var r=0;r<i;r++){if(a=qg(n).format("ddd"),this.slotConfigWeek.find(e=>e.label==a.toUpperCase())){var s=this.slot_object_perday(e);for(var c in s){var l={};l.date=e,l.day_name=a,l.date_with_format=e.format("YYYY-MM-DD"),l.start_date_ist=s[c].start_time,l.end_date_ist=s[c].end_time,l.start_date_hm=s[c].start_time_hm,l.end_date_hm=s[c].end_time_hm,l.start_date_utc=qg(l.start_date_ist,"YYYY-MM-DD hh:mm A").subtract({hours:5,minutes:30}).format("YYYY-MM-DDTHH:mm:ss"),l.end_date_utc=qg(l.end_date_ist,"YYYY-MM-DD hh:mm A").subtract({hours:5,minutes:30}).format("YYYY-MM-DDTHH:mm:ss"),l.max_agents=this.slotForm.value.maxAgents,o.push(l)}}else console.log("Date is not in selected days range",a);n=e.add(1,"d"),e=n,this.final_slot_reg_arr=o,this.showSlotPreview=!0,this.dialogTitle="Slot Schedule Preview",this.getSlotPreview()}}else this._snackBar.open("All fields are mandatory","close");else this._snackBar.open("Select date","close")}createSlot(){this.API.bulkSlotRegister({bulk_slot:this.final_slot_reg_arr},this.api_end_point).subscribe(e=>{e.errors?this._snackBar.open(e.errors,"close"):(this._snackBar.open("Slot created successfully","close"),this.dialogRef.close({refresh:!0}))})}changeMaxAgents(e,t){this.final_slot_reg_arr[t-1].max_agents=e.target.value}switchEditTimings(){this.showSlotPreview=!1,this.showEditTimings=!0}closeDialog(){this.select24x7=!1,this.dialogRef.close({})}toggle24x7(e){this.select24x7=e.checked;var t=this.select24x7;if(t){var n=qg().startOf("d"),i=qg().startOf("d").subtract({hours:5,minutes:30}),a=qg().endOf("d"),o=qg().endOf("d").subtract({hours:5,minutes:30});this.master_work_timings_dup=[{name:"Start Time",short_name:"starttime",utc_time:i.format("HH:mm"),ist_time:n.format("HH:mm"),hrs:parseInt(n.format("HH")),mins:parseInt(n.format("mm")),stage:8},{name:"End 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e={};e.start_date=this.utils.localToUTC(this.slotStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.slotEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.dashService.getDatewiseSlots(e,this.api_end_point).then(e=>{this.currentLoader=!1,this.prepareSlotTableData()},e=>{this.currentLoader=!1,this.alert.type="danger",this.alert.message=e,this.alertClosed=!1,setTimeout(()=>this.alertClosed=!0,3e3),this.dataSource=new Te.k([]),this.dataSource.paginator=this.paginator})}refreshData(){if(!this.callStartDate||!this.callEndDate)return;this.currentLoader=!0;let e={};var t=0,n=0,i=0,a=0,o=0,r=0,s=[],c=Q();e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.API.getFullTeamData(this.api_end_point).subscribe(l=>{if(l.success){if(this.myService.set_Full_team(l.success),0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});e.agents_list=this.myService.getAllIds("user","id"),this.selectedAgentsLen=this.selectedAgents.length}else e.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id),this.selectedAgentsLen=e.agents_list.length;s=e.agents_list,e.user_group_id=this.myUser.groupid,this.dashService.getPMDashDataOutbound(e,this.api_end_point).then(l=>{this.currentLoader=!1,this.API.getAllGroupStatus(this.myUser.groupid,this.api_end_point).subscribe(l=>{if(l&&l.length)for(var d in l){var b=l[d];if(s.includes(b.id)){let e=b.id;if(this.color_arr[e]="#DEE1E6",b.app_state&&b.app_state.indexOf("On Call")>-1&&(b.hasOwnProperty("Last Customer Disconnect At")&&b["Last Customer Disconnect At"].length>1?(t++,this.color_arr[e]="#FF1493"):(this.color_arr[e]="#33EB1A",n++)),b.app_state&&b.app_state.indexOf("Waiting for call")>-1)try{var u=Q.duration(c.diff(Q(b["RAD Started At"],"hh:mm:ss A"))).as("minutes");if(isNaN(u))throw"not a number";u<10?(i++,this.color_arr[e]="#FF8C00"):(a++,this.color_arr[e]="#87CEFA")}catch(p){this.color_arr[e]="#87CEFA",a++}b.app_state&&b.app_state.indexOf("On Break")>-1&&(this.color_arr[e]="#FF0000",o++),b.app_state&&b.app_state.indexOf("Logged In")>-1&&(this.color_arr[e]="#FF0000",o++),b.app_state&&b.app_state.indexOf("Logged Out")>-1&&(this.color_arr[e]="#D3BA80",r++)}}this.prepareTableData(e),this.agentCallingStatus.calling=n,this.agentCallingStatus.on_break=o,this.agentCallingStatus.not_submit=t,this.agentCallingStatus.wait_l_10=i,this.agentCallingStatus.wait_g_10=a,this.agentCallingStatus.log_out=r,this.agentCallingStatus.remaining=this.dashData.length-(this.check_number(this.agentCallingStatus.calling)+this.check_number(this.agentCallingStatus.not_submit)+this.check_number(this.agentCallingStatus.wait_l_10)+this.check_number(this.agentCallingStatus.wait_g_10)+this.check_number(this.agentCallingStatus.on_break)+this.check_number(this.agentCallingStatus.log_out))},s=>{this.prepareTableData(e),this.agentCallingStatus.calling=n,this.agentCallingStatus.on_break=o,this.agentCallingStatus.not_submit=t,this.agentCallingStatus.wait_l_10=i,this.agentCallingStatus.wait_g_10=a,this.agentCallingStatus.log_out=r,this.agentCallingStatus.remaining=this.dashData.length-(this.check_number(this.agentCallingStatus.calling)+this.check_number(this.agentCallingStatus.not_submit)+this.check_number(this.agentCallingStatus.wait_l_10)+this.check_number(this.agentCallingStatus.wait_g_10)+this.check_number(this.agentCallingStatus.on_break)+this.check_number(this.agentCallingStatus.log_out)),this.currentLoader=!1})},e=>{alert(e),this.currentLoader=!1})}else alert(l.error)},e=>{alert("Error in the full team fetch")})}check_number(e){return isNaN(e)?0:parseInt(e)}prepareSlotTableData(){this.currentLoader=!0;let e=null,t=[];this.dashService.pm_dash_slot_data.subscribe(t=>e=t);let n=e.success;for(var i in n){let e=n[i],a=this._tableDataCallSlot();a.date=Q(e.slot_start_ist,"YYYY-MM-DDTHH:mm:ss").format("L"),a.time=Q(e.slot_start_ist,"YYYY-MM-DDTHH:mm:ss").format("HH:mm")+" - "+Q(e.slot_end_ist,"YYYY-MM-DDTHH:mm:ss").format("HH:mm"),a.capacity=e.max_limit,a.booked=e.current_booked,a.waiting=e.waiting,a.occupancy=e.waiting,a.occupancy=e.waiting,a.status=e.status,a.id=e.id,t.push(a)}this.dataSource=new Te.k(t),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.date.toString().toLowerCase().includes(t)},this.currentLoader=!1}agent_params(e,t){var n={isVisible:!0};return n.user_id=e,n.name=t&&t.name?t.name:"",n.email=t&&t.name?t.email:"",n.phone=t&&t.phone?t.phone:"",n.role=t&&t.role?t.role:"",n.agentid=t&&t.agentid?t.agentid:"",n.active_campaign=t&&t.active_campaign?t.active_campaign:"",n.tpd_queues=t&&t.tpd_queues?t.tpd_queues:"",n.idle_time=t&&t.idle_time?t.idle_time:0,n.wait_time=t&&t.wait_time?t.wait_time:0,n.wrap_time=t&&t.wrap_time?t.wrap_time:0,n.active_time=t&&t.active_time?t.active_time:0,n.spoken_time=t&&t.spoken_time?t.spoken_time:0,n.dialled=t&&t.dialled?t.dialled:0,n.contacted=t&&t.contacted?t.contacted:0,n.unique_dialled=t&&t.unique_dialled?t.unique_dialled:0,n.unique_connected=t&&t.unique_connected?t.unique_connected:0,n.forms_filled=t&&t.forms_filled?t.forms_filled:0,n.audited_calls=t&&t.audited_calls?t.audited_calls:0,n.avg_score=t&&t.avg_score?t.avg_score:0,n.ctc_calls=t&&t.ctc_calls?t.ctc_calls:0,n.ctc_score=t&&t.ctc_score?t.ctc_score:0,n}summarizeData(){let e={};var t=["followup","dialled","contacted","unique_dialled","call_rnr","unique_connected","forms_filled","idle_time","wait_time","wrap_time","active_time","spoken_time","audited_calls","avg_score","ctc_calls","ctc_score"];for(var n in this.dashData){var i=this.dashData[n];for(var a in i)t.indexOf(a)>-1&&(e.hasOwnProperty(a)?e[a]+=parseInt(i[a]):e[a]=parseInt(i[a]))}this.dashSummary=Object.assign(Object.assign({},this.dashSummary),e),this.dashSummary.forms_filled_perc=this.calculatePercBy(this.dashSummary.forms_filled,this.summary.contacted.total),this.dashSummary.forms_not_filled=this.summary.contacted.unique>this.dashSummary.forms_filled?this.summary.contacted.unique-this.dashSummary.forms_filled:0,this.dashSummary.forms_not_filled_perc=this.calculatePercBy(this.dashSummary.forms_not_filled,this.summary.contacted.total),this.callSummaryData=[{type:"Total",time:""+this.gethmsformat(this.dashSummary.active_time,"clock"),spoken_time:""+this.gethmsformat(this.dashSummary.spoken_time,"clock"),wrap_time:""+this.gethmsformat(this.dashSummary.wrap_time,"clock"),wait_time:""+this.gethmsformat(this.dashSummary.wait_time,"clock"),idle_time:""+this.gethmsformat(this.dashSummary.idle_time,"clock")},{type:`Average of ${this.dashData.length} Agents`,time:""+this.gethmsformat(this.getDivision(this.dashSummary.active_time,this.dashData.length,void 0,void 0),"clock"),spoken_time:this.gethmsformat(this.getDivision(this.dashSummary.spoken_time,this.dashData.length,void 0,void 0),"clock"),wrap_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wrap_time,this.dashData.length,void 0,void 0),"clock"),wait_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wait_time,this.dashData.length,void 0,void 0),"clock"),idle_time:""+this.gethmsformat(this.getDivision(this.dashSummary.idle_time,this.dashData.length,void 0,void 0),"clock")}],this.dataSourceCallSummary=new Te.k(this.callSummaryData),this.preparePieChart()}getDivision(e,t,n,i){if(!e||!t)return 0;if(t&&0!=t){let a=Math.abs(e/t);return"percentage"==i?Math.abs(100*e/t).toFixed(0):null!=n&&n>-1&&!isNaN(n)?a.toFixed(parseInt(n)):a.toFixed(1)}return 0}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:""}return i=o/60,a=o%60,"clock"===t?r(n)+" : "+r(i)+" : "+r(a):Math.round(n)+"hrs "+Math.round(i)+"min "+Math.round(a)+"sec"}prepareTableData(e){this.currentLoader=!0,this.summary=this._summary();let t=null,n=[];if(this.dashService.pm_dash_data.subscribe(e=>t=e),this.dashData=[],t.hasOwnProperty("success")){let e=t.success;for(var i in e){let t=this.agent_params(i,e[i]);this.dashData.push(t);let a=e[i],o=this._tableDataCallStatus();o=Object.assign(Object.assign({},o),t),o.user_id=i,o.name=a.name,o.dialled=a.dialled||0,o.unique_dialled=a.unique_dialled||0,isNaN(a.contacted)||(o.contacted=a.contacted),isNaN(a.unique_connected)||(o.unique_contacted=a.unique_connected,this.summary.contacted.total+=o.unique_contacted,this.summary.contacted.unique+=o.unique_contacted),isNaN(a.forms_filled)||(o.forms=a.forms_filled,this.summary.forms.total+=o.forms),o.audit_score=a.avg_score,o.ctc_score=a.ctc_score,n.push(o)}}this.followupCnt=0,this.followupCntDone=0,this.API.getGenericCustomerData(e,this.api_end_point).subscribe(t=>{if(t.errors);else if(t.success){this.summary.data.total=t.success.active.total_assigned+t.success.inactive.total_assigned,this.summary.contacted.total=t.success.active.total_contacted_calls+t.success.inactive.total_contacted_calls,this.summary.contacted.unique=t.success.active.data_contacted+t.success.inactive.data_contacted,this.summary.dialled.total=t.success.active.data_dialled+t.success.inactive.data_dialled,this.summary.dialled.unique=t.success.active.data_dialled+t.success.inactive.data_dialled,this.summary.data.data_to_call=this.summary.data.total-this.summary.dialled.total,this.summary.data.total_calls=t.success.active.total_calls+t.success.inactive.total_calls;var i=this.summary.data.total;this.summary.data.total_perc=i>0?"100.0":"0.0",this.summary.data.data_to_call_perc=this.calculatePercBy(this.summary.data.data_to_call,i),this.summary.dialled.total_perc=this.calculatePercBy(this.summary.dialled.total,i),this.summary.dialled.unique_perc=this.calculatePercBy(this.summary.dialled.unique,i),this.summary.contacted.total_perc=this.calculatePercBy(this.summary.contacted.total,this.summary.data.total_calls),this.summary.contacted.unique_perc=this.calculatePercBy(this.summary.contacted.unique,i),this.followupCnt=t.success.active.total_followups+t.success.inactive.total_followups,this.followupCntDone=t.success.active.total_followups_completed+t.success.inactive.total_followups_completed,this.dashSummary.followup=this.followupCnt,this.dashSummary.followupdone=this.followupCntDone,this.dashSummary.followuptodo=this.followupCnt-this.followupCntDone,this.dashSummary.followup_perc=this.calculatePercBy(this.dashSummary.followup,this.summary.data.total),this.dashSummary.followupdone_perc=this.calculatePercBy(this.dashSummary.followupdone,this.dashSummary.followup),this.dashSummary.followuptodo_perc=this.calculatePercBy(this.dashSummary.followuptodo,this.dashSummary.followup)}this.summarizeData(),this.dataSource=new Te.k(n),this.dataSource.sort=this.tableSort,this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.user_id.toString().toLowerCase().includes(t)},this.currentLoader=!1,this.API.genericCallDataDetails({start_date:e.start_date,end_date:e.end_date},this.api_end_point).subscribe(e=>{if(e.success){let t=e.success;this.dashSummary.calls_dialled=t.calls.dialled,this.dashSummary.calls_contacted_perc=this.calculatePercBy(this.dashSummary.calls_dialled,this.dashSummary.calls_dialled),this.dashSummary.calls_rnr=t.calls.rnr,this.dashSummary.calls_rnr_perc=this.calculatePercBy(this.dashSummary.calls_rnr,this.dashSummary.dialled),this.dashSummary.calls_contacted=t.calls.contacted,this.dashSummary.calls_contacted_perc=this.calculatePercBy(this.dashSummary.calls_contacted,this.dashSummary.dialled)}})},e=>{console.log(e)})}getCallStatus(){this.refreshData()}getSlotStatus(){this.refreshDataCallSlot()}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}addSlot(){this.dialog.open(Pf,{width:"70%",disableClose:!0,data:""}).afterClosed().subscribe(e=>{e.refresh&&this.refreshDataCallSlot()})}editSlot(e){this.dialog.open(Pf,{width:"50%",disableClose:!0,data:e}).afterClosed().subscribe(e=>{e.refresh&&this.refreshDataCallSlot()})}changeTogleStatus(e){this.selectedTabSts=e,"slot_status"==e?this.getSlotStatus():this.getCallStatus()}getStatusColor(e){if(!e.user_id)return"#DEE1E6";let t=e.user_id;return"string"!=typeof t&&(t=t.toString()),this.color_arr.hasOwnProperty(t)?this.color_arr[e.user_id]:"#DEE1E6"}change_date_call_status(e,t){"start_date"==e?(this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0&&(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))):(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0?(this.callEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",this.showHide_messageAlert=!0):this.showHide_messageAlert=!1)}change_date(e,t){if("start_date"==e){if(this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return void(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))}else{if(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return this.slotEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",void(this.showHide_messageAlert=!0);this.showHide_messageAlert=!1}}preparePieChart(){let e=new Qi.a({title:{text:""},credits:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-30,enabled:!0,color:"white",style:{fontWeight:"500"}},showInLegend:!1,borderWidth:5}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"Active",data:[{name:""+this.dashSummary.forms_filled_perc,y:Number(this.dashSummary.forms_filled_perc),color:"#e40f59"},{name:""+this.dashSummary.forms_not_filled_perc,y:Number(this.dashSummary.forms_not_filled_perc),color:"#1b7ec7"}],type:"pie",innerSize:"40%"}]});this.agentStatusChart=e}calculatePercBy(e,t){return 0==e||0==t?"0.0":(e/t*100).toFixed(1)}selectChildren(){this.selectAll=!!this.selectedAgents.every(e=>e.checked),this.selectedAgentsLen=this.selectedAgents.filter(e=>!0===e.checked).length}updateCheck(){!0===this.selectAll?(this.selectedAgents.map(e=>{e.checked=!0}),this.selectedAgentsLen=this.selectedAgents.length):(this.selectedAgents.map(e=>{e.checked=!1}),this.selectedAgentsLen=0)}downloadReportGeneral(){new Date;var e={};if(e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.download=!0,e.incsales=1,e.userset="Team",0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});e.agents_list=this.myService.getAllIds("user","id")}else e.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id);this.API.downloadCallStatusOutboundReport(e,null,this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}downloadAuditReport(){this.API.downloadAuditOutboundReport(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}openFeedback(){this.router.navigate(["/feedback"],{queryParams:{start_date:this.callStartDate,end_date:this.callEndDate}})}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(ee),i.Rb(s.a),i.Rb(K.b),i.Rb(r.e),i.Rb(l.a),i.Rb(J.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-pmdash"]],viewQuery:function(e,t){var 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Qi.a}ngOnInit(){this.chart_data=this.service.table_data_map[this.chart_division].chart_data}ngAfterViewInit(){this.service.table_data_map[this.chart_division].chart_data.subscribe(e=>{this.chart_data=e,this.chart=new Qi.a({chart:{plotBackgroundColor:null,plotBorderWidth:null,plotShadow:!1,type:"pie"},title:{text:this.chart_data.title},credits:{enabled:!1},accessibility:{point:{valueSuffix:"%"}},plotOptions:{pie:{allowPointSelect:!0,cursor:"pointer",dataLabels:{enabled:!1},showInLegend:!0}},series:[{name:this.chart_data.name,data:this.chart_data.data,type:void 0}]})})}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(lv))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-attribute-chart"]],inputs:{chart_division:"chart_division"},decls:1,vars:1,consts:[[3,"chart"]],template:function(e,t){1&e&&i.Sb(0,"div",0),2&e&&i.tc("chart",t.chart)},directives:[Qi.b],styles:[""]}),e})();function _v(e,t){if(1&e){const 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Qi.a({chart:{plotBackgroundColor:null,plotBorderWidth:null,plotShadow:!1,type:"pie",width:300,height:300},title:{text:"",style:{display:"none"}},credits:{enabled:!1},accessibility:{point:{valueSuffix:"%"}},plotOptions:{pie:{size:"90%",dataLabels:{enabled:!1},allowPointSelect:!0,cursor:"pointer",showInLegend:!0}},series:[{name:e.name,data:e.data,type:void 0}]})})}change_date(e,t){Q(this.END_DATE).diff(this.START_DATE)<0&&(this.END_DATE=this.START_DATE)}refreshData(){let e={start_date:this.utils.localToUTC(this.START_DATE,"","YYYY-MM-DDTHH:mm:ss"),end_date:this.utils.localToUTC(Q(this.END_DATE).endOf("day"),"","YYYY-MM-DDTHH:mm:ss")};this.service.getDashboardData(e).then(e=>{},e=>{})}reset_detailed_div(){this.detailed_data_object={isActive:!1,tab_details:null,data_obj:null}}openCustomerDialog(e){this.dialog.open(cv,{width:"40%",hasBackdrop:!0,data:e})}detailed_section(e,t){if(this.service.api_data_response&&this.service.api_data_response[this.tabs_data[t].data_key]){this.detailed_data_object.tab_details=this.tabs_data[t],this.detailed_data_object.data_obj=this.service.api_data_response[this.tabs_data[t].data_key];let e=this.detailed_data_object.data_obj.data;if(e&&e.length){this.detailed_data_object.isActive=!0;let t=[];for(var n in e){let i={},a=e[n].feedback;i.sl_no=parseInt(n)+1,i.customer_name=this.utils.getValue(e[n].customer_name,""),i.start_time=this.utils.utcToLocal(e[n].start_time,"YYYY-MM-DDTHH:mm:ss","MMM DD 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e=i.mc();i.tc("dataSource",e.dataSource),i.Cb(28),i.tc("matHeaderRowDef",e.displayedColumnsCallSlot),i.Cb(1),i.tc("matRowDefColumns",e.displayedColumnsCallSlot)}}function KC(e,t){1&e&&i.Sb(0,"div",122)}const ZC=function(){return[5,10,20]};let eS=(()=>{class e{constructor(e,t,n,i,a){this.dashService=e,this.myService=t,this.dialog=n,this.router=i,this.API=a,this.messageAlert="",this.showHide_messageAlert=!1,this.currentTitle="dashboard-inbound",this.currentLoader=!1,this.maxDate=new Date,this.inboundDashboardData={total_calls:0,total_calls_perc:0,received_calls:0,received_calls_perc:0,abonden_calls:0,abonden_calls_perc:0,total_aht:0,total_aht_perc:0,avg_aht:0,avg_aht_perc:0},this.outboundDashboardData={total_calls:0,total_calls_perc:0,received_calls:0,received_calls_perc:0,abonden_calls:0,abonden_calls_perc:0,total_aht:0,total_aht_perc:0,avg_aht:0,avg_aht_perc:0},this.inboundAgentsData={Active:0,Available:0,"Not Active":0,"Sign IN":0,"Un Available":0,"0-5 Min":1,"5-30 Min":0,">30 Min":0,"Not Called":26,"Total Active Agents":1,"Contacted Agents":0,"Avg Contacted Calls":0,"Agents Above Avg Connected Calls":0,agents:[]},this.selectedTabSts="call_status",this.utils=new J.a,this.alert={type:"success",message:"Refreshed successfully..."},this.alertClosed=!0,this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.settings="",this.workHours="",this.dashData=[],this.selectAll=!0,this.displayedColumnsCallSummary=["type","time","spoken_time","wrap_time","wait_time","idle_time"],this.displayedColumnsCallStatus=["user_id","name","status","ib_total_calls","ib_received_calls","ib_abonden_calls","ib_total_aht_in_sec","ob_total_calls","ob_received_calls","ob_abonden_calls","ob_total_aht_in_sec","login_hours","audited_calls","avg_score","ctc_calls","ctc_score"],this.displayedColumnsCallSlot=["date","time","capacity","booked","waiting","occupancy","status","options","id"],this._summary=function(){return{data:{total:0,total_perc:0,data_to_call:0,data_to_call_perc:0,available:0,followup:0},dialled:{total:0,total_perc:0,unique:0,unique_perc:0},contacted:{total:0,total_perc:0,unique:0,unique_perc:0},forms:{total:0}}},this._tableDataCallStatus=function(){return{user_id:"",name:"",status:"",dialled:0,unique_dialled:0,contacted:0,unique_contacted:0,rnr:0,forms:0,audit_score:0,ctc_score:0}},this._tableDataCallSlot=function(){return{date:"",time:"",capacity:0,booked:0,waiting:0,occupancy:0,status:"",options:"",id:""}},this.agentCallingStatus={calling:0,on_break:0,not_submit:0,wait_l_10:0,wait_g_10:0,log_out:0,remaining:0},this.agentStatusChartData={calling:0,calling_perc:"0",notclick:0,notclick_perc:0,waitinglt10:0,waitinglt10_perc:0,waitinggt10:0,waitinggt10_perc:0,notcalling:0,notcalling_perc:0,loggedout:0,loggedout_perc:0},this.callSummaryData=[{type:"Total",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"},{type:"Average of 0 Agents",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"}],this.selectedAgents=[],this.selectedAgentsLen=0,this.summary=this._summary(),this.dataSource=new Te.k,this.dataSourceCallSummary=new Te.k,this.selectedProject="",this.selectedChannel="dashboard-inbound"}ngOnInit(){this.settings=this.myService.get_stage_settings(),this.workHours=this.settings.workhours,this.api_end_point=this.myService.get_API_End_Point(),this.refreshData(),this.prepareCallSummary(),this.myUser=this.myService.get_loggedin_user(),this.selectedProject=this.myUser.company}prepareCallSummary(){this.dataSourceCallSummary=new Te.k(this.callSummaryData)}refreshDataCallSlot(){this.currentLoader=!0;let e={};e.start_date=this.utils.localToUTC(this.slotStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.slotEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.dashService.getDatewiseSlots(e,this.api_end_point).then(e=>{this.currentLoader=!1,this.prepareSlotTableData()},e=>{this.currentLoader=!1,this.alert.type="danger",this.alert.message=e,this.alertClosed=!1,setTimeout(()=>this.alertClosed=!0,3e3),this.dataSource=new Te.k([]),this.dataSource.paginator=this.paginator})}refreshData(){if(!this.callStartDate||!this.callEndDate)return;this.currentLoader=!0;let e={};Q(),e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.API.getFullTeamData(this.api_end_point).subscribe(t=>{if(t.success){if(this.myService.set_Full_team(t.success),0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});e.agents_list=this.myService.getAllIds("user","id"),this.selectedAgentsLen=this.selectedAgents.length}else e.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id),this.selectedAgentsLen=e.agents_list.length;this.dashService.getPMDashDataInbound(e,this.api_end_point).then(e=>{this.currentLoader=!1,this.prepareTableData()},e=>{alert(e),this.currentLoader=!1})}else alert(t.error)},e=>{alert("Error in the full team fetch")})}check_number(e){return isNaN(e)?0:parseInt(e)}prepareSlotTableData(){this.currentLoader=!0;let e=null,t=[];this.dashService.pm_dash_slot_data.subscribe(t=>e=t);let n=e.success;for(var i in n){let e=n[i],a=this._tableDataCallSlot();a.date=Q(e.slot_start_ist,"YYYY-MM-DDTHH:mm:ss").format("L"),a.time=Q(e.slot_start_ist,"YYYY-MM-DDTHH:mm:ss").format("HH:mm")+" - "+Q(e.slot_end_ist,"YYYY-MM-DDTHH:mm:ss").format("HH:mm"),a.capacity=e.max_limit,a.booked=e.current_booked,a.waiting=e.waiting,a.occupancy=e.waiting,a.occupancy=e.waiting,a.status=e.status,a.id=e.id,t.push(a)}this.dataSource=new Te.k(t),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.date.toString().toLowerCase().includes(t)},this.currentLoader=!1}agent_params(e,t){var n={isVisible:!0};return n.user_id=e,n.name=t&&t.name?t.name:"",n.email=t&&t.name?t.email:"",n.phone=t&&t.phone?t.phone:"",n.role=t&&t.role?t.role:"",n.agentid=t&&t.agentid?t.agentid:"",n.active_campaign=t&&t.active_campaign?t.active_campaign:"",n.tpd_queues=t&&t.tpd_queues?t.tpd_queues:"",n.idle_time=t&&t.idle_time?t.idle_time:0,n.wait_time=t&&t.wait_time?t.wait_time:0,n.wrap_time=t&&t.wrap_time?t.wrap_time:0,n.active_time=t&&t.active_time?t.active_time:0,n.spoken_time=t&&t.spoken_time?t.spoken_time:0,n.dialled=t&&t.dialled?t.dialled:0,n.contacted=t&&t.contacted?t.contacted:0,n.unique_dialled=t&&t.unique_dialled?t.unique_dialled:0,n.unique_connected=t&&t.unique_connected?t.unique_connected:0,n.forms_filled=t&&t.forms_filled?t.forms_filled:0,n.audited_calls=t&&t.audited_calls?t.audited_calls:0,n.avg_score=t&&t.avg_score?t.avg_score:0,n.ctc_calls=t&&t.ctc_calls?t.ctc_calls:0,n.ctc_score=t&&t.ctc_score?t.ctc_score:0,n}summarizeData(){let e={};var t=["dialled","contacted","unique_dialled","unique_connected","forms_filled","idle_time","wait_time","wrap_time","active_time","spoken_time","audited_calls","avg_score","ctc_calls","ctc_score"];for(var n in this.dashData){var i=this.dashData[n];for(var a in i)t.indexOf(a)>-1&&(e.hasOwnProperty(a)?e[a]+=parseInt(i[a]):e[a]=parseInt(i[a]))}this.dashSummary=e,this.callSummaryData=[{type:"Total",time:""+this.gethmsformat(this.dashSummary.active_time,"clock"),spoken_time:""+this.gethmsformat(this.dashSummary.spoken_time,"clock"),wrap_time:""+this.gethmsformat(this.dashSummary.wrap_time,"clock"),wait_time:""+this.gethmsformat(this.dashSummary.wait_time,"clock"),idle_time:""+this.gethmsformat(this.dashSummary.idle_time,"clock")},{type:`Average of ${this.dashData.length} Agents`,time:""+this.gethmsformat(this.getDivision(this.dashSummary.active_time,this.dashData.length),"clock"),spoken_time:this.gethmsformat(this.getDivision(this.dashSummary.spoken_time,this.dashData.length),"clock"),wrap_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wrap_time,this.dashData.length),"clock"),wait_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wait_time,this.dashData.length),"clock"),idle_time:""+this.gethmsformat(this.getDivision(this.dashSummary.idle_time,this.dashData.length),"clock")}],this.dataSourceCallSummary=new Te.k(this.callSummaryData)}getDivision(e,t,n="",i=""){if(!e||!t)return 0;if(t&&0!=t){let a=Math.abs(e/t);return"percentage"==i?Math.abs(100*e/t).toFixed(0):null!=n&&n>-1&&!isNaN(n)?a.toFixed(parseInt(n)):a.toFixed(1)}return 0}getHMSDelimiter(e,t,n){let i=[0,0,0];if(!e)return i.join(t);let a=0;if(e>86400&&(a=Math.floor(e/86400)),i[0]=Math.floor(e/3600)%24,i[1]=Math.floor(e/60)%60,i[2]=e%60,a&&(i[0]+=24*a),"0int"==n)for(var o in i)i[o]<10&&(i[o]="0"+String(i[o]));return i.join(t)}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:""}return i=o/60,a=o%60,"clock"===t?r(n)+" : "+r(i)+" : "+r(a):Math.round(n)+"hrs "+Math.round(i)+"min "+Math.round(a)+"sec"}prepareTableData(){this.currentLoader=!0,this.summary=this._summary();let e=null;this.dashService.pm_dash_inbound_data.subscribe(t=>e=t),this.inboundDashboardData=Object.assign(Object.assign({},this.inboundDashboardData),e.inboundData),this.outboundDashboardData=Object.assign(Object.assign({},this.outboundDashboardData),e.inboundData),this.inboundAgentsData=e.agentsData,this.inboundDashboardData.total_calls=this.inboundDashboardData.ib_total_calls||0,this.inboundDashboardData.total_calls_perc=this.calculatePercBy(this.inboundDashboardData.total_calls,this.inboundDashboardData.total_calls),this.inboundDashboardData.received_calls=this.inboundDashboardData.ib_received_calls||0,this.inboundDashboardData.received_calls_perc=this.calculatePercBy(this.inboundDashboardData.received_calls,this.inboundDashboardData.total_calls),this.inboundDashboardData.abonden_calls=this.inboundDashboardData.ib_abonden_calls||0,this.inboundDashboardData.abonden_calls_perc=this.calculatePercBy(this.inboundDashboardData.abonden_calls,this.inboundDashboardData.total_calls),this.inboundDashboardData.total_aht=Math.round(this.inboundDashboardData.ib_total_aht/60)||0,this.inboundDashboardData.total_aht_label=this.getHMSDelimiter(this.inboundDashboardData.total_aht||0,":","0int"),this.inboundDashboardData.avg_aht=Math.round(this.inboundDashboardData.ib_avg_aht/60)||0,this.inboundDashboardData.avg_aht_label=this.getHMSDelimiter(this.inboundDashboardData.ib_avg_aht||0,":","0int"),this.inboundDashboardData.total_aht_perc=this.inboundDashboardData.total_aht>0?"100":"0.0",this.inboundDashboardData.avg_aht_perc=this.inboundDashboardData.ib_avg_aht?this.calculatePercBy(this.inboundDashboardData.ib_avg_aht,this.inboundDashboardData.ib_total_aht):"0.0",this.outboundDashboardData.total_calls=this.outboundDashboardData.ob_total_calls||0,this.outboundDashboardData.total_calls_perc=this.calculatePercBy(this.outboundDashboardData.total_calls,this.outboundDashboardData.total_calls),this.outboundDashboardData.received_calls=this.outboundDashboardData.ob_received_calls||0,this.outboundDashboardData.received_calls_perc=this.calculatePercBy(this.outboundDashboardData.received_calls,this.outboundDashboardData.total_calls),this.outboundDashboardData.abonden_calls=this.outboundDashboardData.ob_abonden_calls||0,this.outboundDashboardData.abonden_calls_perc=this.calculatePercBy(this.outboundDashboardData.abonden_calls,this.outboundDashboardData.total_calls),this.outboundDashboardData.total_aht=Math.round(this.outboundDashboardData.ob_total_aht/60)||0,this.outboundDashboardData.total_aht_label=this.getHMSDelimiter(this.outboundDashboardData.total_aht||0,":","0int"),this.outboundDashboardData.avg_aht=Math.round(this.outboundDashboardData.ob_avg_aht/60)||0,this.outboundDashboardData.avg_aht_label=this.getHMSDelimiter(this.outboundDashboardData.ob_avg_aht||0,":","0int"),this.outboundDashboardData.total_aht_perc=this.outboundDashboardData.total_aht>0?"100":"0.0",this.outboundDashboardData.avg_aht_perc=this.outboundDashboardData.ob_avg_aht?this.calculatePercBy(this.outboundDashboardData.ob_avg_aht,this.outboundDashboardData.ob_total_aht):"0.0",this.dataSource=new Te.k(this.inboundAgentsData.agents),this.dataSource.sort=this.tableSort,this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.id.toString().toLowerCase().includes(t)},this.preparePieChart(this.inboundAgentsData),this.currentLoader=!1}getCallStatus(){this.refreshData()}getSlotStatus(){this.refreshDataCallSlot()}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}addSlot(){this.dialog.open(Pf,{width:"70%",disableClose:!0,data:""}).afterClosed().subscribe(e=>{e.refresh&&this.refreshDataCallSlot()})}editSlot(e){}changeTogleStatus(e){this.selectedTabSts=e,"slot_status"==e?this.getSlotStatus():this.getCallStatus()}getStatusColor(e){switch(e){case"1":return"red";case"2":return"green";default:return"orange"}}change_date_call_status(e,t){"start_date"==e?(this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0&&(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))):(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0&&(this.callEndDate=void 0,this.fromInput.value="",alert("Start date should be less than end date")))}change_date(e,t){if("start_date"==e){if(this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return void(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))}else{if(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return this.slotEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",void(this.showHide_messageAlert=!0);this.showHide_messageAlert=!1}}preparePieChart(e){const t=e["0-5 Min"]+e["5-30 Min"]+e[">30 Min"];let n=new Qi.a({title:{text:""},credits:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-30,enabled:!0,color:"white",style:{fontWeight:"500"}},showInLegend:!1,borderWidth:5}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"Active",data:[{name:""+this.calculatePercBy(e["0-5 Min"],t),y:Number(this.calculatePercBy(e["0-5 Min"],t)),color:"#e40f59"},{name:""+this.calculatePercBy(e["5-30 Min"],t),y:Number(this.calculatePercBy(e["5-30 Min"],t)),color:"#1b7ec7"},{name:""+this.calculatePercBy(e[">30 Min"],t),y:Number(this.calculatePercBy(e[">30 Min"],t)),color:"#08566e"}],type:"pie",innerSize:"40%"}]});this.agentStatusChart=n}calculatePercBy(e,t){return 0==e&&0==t?"0.0":(e/t*100).toFixed(1)}selectChildren(){this.selectAll=!!this.selectedAgents.every(e=>e.checked),this.selectedAgentsLen=this.selectedAgents.filter(e=>!0===e.checked).length}updateCheck(){!0===this.selectAll?(this.selectedAgents.map(e=>{e.checked=!0}),this.selectedAgentsLen=this.selectedAgents.length):(this.selectedAgents.map(e=>{e.checked=!1}),this.selectedAgentsLen=0)}downloadAgentLoginReport(){this.API.downloadAgentLoginInboundReport(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss")).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}downloadAgentActivityReport(){this.API.downloadAgentActivityInboundReport(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}downloadInboundcallsReport(){this.API.downloadCallStatusInboundReport(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}navigateTo(e){this.selectedChannel=e,this.router.navigate(["/"+e])}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(ee),i.Rb(s.a),i.Rb(K.b),i.Rb(r.e),i.Rb(l.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-dashboard-inbound"]],viewQuery:function(e,t){var n;1&e&&(i.Mc(De.a,!0),i.Yc(Ie.a,!0),i.Yc(Hv,!0,M.b)),2&e&&(i.Bc(n=i.jc())&&(t.paginator=n.first),i.Bc(n=i.jc())&&(t.tableSort=n.first),i.Bc(n=i.jc())&&(t.fromInput=n.first))},decls:220,vars:70,consts:[["autosize",""],["mode","side","opened","true",1,"gig-sidenav"],["drawer",""],[3,"navigateLink"],[1,"container-fluid","main-section-layout",2,"background","#f6f6f6"],["class","ng-alert-dialog",3,"type","close",4,"ngIf"],[1,"row"],[1,"col-md-12"],[1,"CN-Card"],[1,"col-md-3","col-sm-12","col-xs-12"],[1,"dropdownCs",3,"ngClass","ngModel","ngModelChange"],[3,"value"],[1,"dropdownCs",3,"ngClass","value","valueChange","selectionChange"],["value","view/outbound",4,"ngIf"],["value","dashboard-inbound",4,"ngIf"],["value","whatsapp-dashboard",4,"ngIf"],["class","col-md-6 col-sm-12 col-xs-12","style","position: 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day","good bye","thank you for your valuable time","bye","have a lovely day ahead","thank you for choosing","most welcome","Have a safe journey"]},{q:"Summarization",e:"/api/v3/audit/keywords",keywords:["to sum it up","summarize","summarise","to conclude","reference number"]},{q:"Disclaimer/T&C read by the agent",e:"/api/v3/audit/keywords",keywords:["disclaimer","terms and conditions"]},{q:"Did the agent give correct and complete information about product/service",e:"/api/v3/audit/keywords",keywords:["plan - a","plan - b","plan - c","base fees","gst","renewal","cancellation","refund","online payment","coverage","valid","CTP","membership","download app","download"]},{q:"Did the agent explicitly describe all the plan details",e:"/api/v3/audit/keywords",keywords:["plan - a","plan - b","plan - c","base fees","gst","renewal","cancellation","refund","online payment","coverage","valid"]},{q:"Did the agent inform about the process, feature and benefits",e:"/api/v3/audit/keywords",keywords:["customer care","24*7","helpline","tollfree","helpline number","tollfree number","toll free","helpline","helpline no","Roadside Assistance","Fruad","fraudulent","Fruad Cover","miss use","cheating","cheat","fraudulent","emergency","travel","assistance","credit","cibil","report","Credit","mantri","Mobile","wallet","Fraud","F-secure","Pancard","add-on","value-add","green channel","online updation","secure line","CTP","membership","download app"]},{q:"Avoid Capturing customer's personal details",e:"/api/v3/audit/keywords",keywords:["please share your CVV"," what is your cvv number","pin","otp","account number"]},{q:"Did the agent provide all the details of cost and coverage duration",e:"/api/v3/audit/keywords",keywords:["cost","term","years","price","base fees"," base 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policies"]},{q:"Did the agent give the right information on optional product",e:"/api/v3/audit/keywords",keywords:["voluntarily choose","optional","flexibility to activate or deactivate"]},{q:"Did the agent inform about Auto renewal?",e:"/api/v3/audit/keywords",keywords:["Auto","renewal","Auto renewal","automatic renewal","automatic renew","auto renew","renew automatically","automatically renew","deduct automatically","auto payment"]},{q:"Did the agent explain Cancellation/return/refund related information?",e:"/api/v3/audit/keywords",keywords:["cancellation fees","refund","partial refund","fully refund","return","refund amount"]},{q:"Did the agent inform the customer about welcome & renewal pack, soft copy & hard copy with correct TAT",e:"/api/v3/audit/keywords",keywords:["renewal pack","soft copy","hard","correct","TAT","welcome pack","soft copy","hard copy","documents will be sent","mail","post","download copy","download policy document","download document","download documents","document will be sent","business days","working days","within a week","next 24 hours","next 48 hours","within"]},{q:"Sale closed on welcome pack",e:"/api/v3/audit/keywords",keywords:""},{q:"Did the agent verify the customer details? - Name, email and mobile number",e:"/api/v3/audit/keywords/agent/org",keywords:""},{q:"Did the agent verify the customer details? - Date of birth",e:"/api/v3/audit/keywords/agent/org",keywords:""},{q:"Did the agent verify the customer details? - Full address",e:"/api/v3/audit/keywords/agent/org",keywords:["address","postcode","pincode","confirm your address","what's the new address","first line of address"]},{q:"Did the agent take clear consent from customer? (take consent in Yes or No)",e:"/api/v3/audit/keywords",keywords:["are you okay"," are you ok","if you are interested","If you wish to","may i explain","can I proceed","if you would like to","would you have 5 minutes"]},{q:"Did the customer follow all the instructions and steps?",e:"/api/v3/audit/keywords",keywords:["details","keys in the details","reference number"]},{q:"No Misbehaviour on call/No Rude behaviour/No Abuse by the agent",e:"/api/v3/audit/keywords",keywords:["idiot","nonsense","dont know","can not help you","i can not do anything","we can not do anything","i can not assist","we can not assist"]},{q:"There is no expression of dissatisfaction on the call by the agent?",e:"/api/v3/audit/keywords",keywords:["quite dis appointing","disappointing","not expecting","price is out of my budget","still the premium is high"]},{q:"There is no expression of dissatisfaction on the call by the customer?",e:"/api/v3/audit/keywords",keywords:["quite dis appointing","disappointing","not expecting","price is out of my budget","still the premium is high"]},{q:"Call opening /Introduced Self (First Name) and Stated Brand Name (Verbatim -As per client requirement)",e:"/api/v1/audit/callopen"},{q:"Sought Permission/ States Purpose of Call",e:"/api/v3/audit/purposecall",keywords:["how may i help you","how can i help you","can i kindly","would you have","if you spare","can i explain","may i explain","let me explain","update card details","update address details","cancel policy","add green card","switching plan","remainder for renewal","switching","renewal","explain","cancellation","issue","complain","minute","explore new product","may i explain","allow","permission","permit","switch","change","porting","claim","switching"]},{q:"Hold Protocol/Dead Air",e:"/api/v1/audit/holdprotocol"},{q:"Personalization/Enthusiastic/ Tone/Politeness",e:"/api/v1/audit/politeness"},{q:"Listening Skills/ Did not Interrupt Customer/Rate of speech",e:"/api/v1/audit/rateofspeech"},{q:"Asked relevant open/closed ended questions for appropriate probing",e:"/api/v1/audit/closedendedquestions"},{q:"Sentence Formation and No Grammatical Error",e:"/api/v1/audit/grammaticalerror"},{q:"24 hour loss reporting /Helpline Number/Toll free  no. shared -Benefit 1",e:"/api/v1/audit/helplinenumber"},{q:"Road Side Assistance - Benefit 2",e:"/api/v1/audit/roadsideassistance"},{q:"Fraudulent use prior notification / Post  notification (Fraud Cover) - Benefit 3",e:"/api/v1/audit/postnotification"},{q:"Emergency travel assistance explained thoroughly (ETA) - Benefit 4",e:"/api/v1/audit/emergencytravel"},{q:"Free credit report Informed (Credit mantri) - Benefit 5",e:"/api/v1/audit/freecreditreport"},{q:"Mobile wallet Informed (Mobile Wallet Fraud) - Benefit 6",e:"/api/v1/audit/mobilewalletinformed"},{q:"Explained all the value added services (F-Secure/Pan Card) - Benefit 7",e:"/api/v1/audit/valueaddedservices"},{q:"Did the agent voice out charges clearly at moderate rate of Speech",e:"/api/v1/audit/moderaterateofspeech"},{q:"Did Agent provide full details of cost and coverage Duration",e:"/api/v1/audit/coverageduration"},{q:"Informed customer about Welcome & renewal pack, soft copy & Hard copy with correct TAT",e:"/api/v1/audit/customeraboutwelcome"},{q:"Sale Closed on Welcome pack",e:"/api/v1/audit/welcomepack"},{q:"Need to take clear consent from customer to take consent in Yes or No",e:"/api/v1/audit/customertotakeconsent"},{q:"Sale Closed on free look",e:"/api/v1/audit/saleclosed"},{q:"Is Customer positive verification done",e:"/api/v1/audit/positiveverification"},{q:"Clarity on call when ever required - Represented as Client Product A agent and not as Bank (Fees for Client Product A and not Card, Client Product A not aware about Credit Limits,etc)",e:"/api/v1/audit/clarityoncall"},{q:"The agent does not present the offer in a misleading way (e.g. using incorrect examples or untrue arguments)",e:"/api/v1/audit/doesnotpresenttheoffer"},{q:"If customer voluntarily asks whether Client Product A is optional, has the right information been given?  (Voluntary information of optional product not required by TC)",e:"/api/v1/audit/customervoluntarily"},{q:"Auto renewal informed by agent properly?",e:"/api/v1/audit/autoenewalinformed"},{q:"Call opening with introduction / stated purpose of the call",e:"/api/v1/audit/callintroduction"},{q:"Voice out charges / Proper Consent with benefits understanding",e:"/api/v1/audit/voiceoutcharges"},{q:"Moderate ROS of verifier",e:"/api/v1/audit/rosofverifier"},{q:"Disclaimer read verbatim",e:"/api/v1/audit/readverbatim"},{q:"Call Closure Script Followed",e:"/api/v1/audit/callclosurescript"},{q:"No Misbehaviour on call / No Rude behaviour / No Abuse",e:"/api/v1/audit/misbehaviouroncall"},{q:"Did the candidate understand the question in one go?",e:"/api/v2/audit/exl/keywords",keywords:["sorry repeat please","sorry","repeat the question","pardon","not hear you","can you repeat","understand your question","unable to hear","not hear properly","i didn't understand","didn't understand question","repeat question please","ask again"]},{q:"Was the speech of the candidate clearly understood by the assessor?",e:"/api/v2/audit/exl/keywords",keywords:["you voice is not very clear","sorry repeat please","hard to understand","didn't understand question","speak loudly","speak clearly","sorry","pardon","not hear you","can you repeat","unable to hear","not hear properly","i didn't understand"]},{q:"Did the assessor complete the call within 11-15 mins timeline.",e:"/api/v2/audit/exl/keywords",keywords:["tell me something about yourself","So now let move to the next part of the assessment where i'm going to give you a topic you can take that this i can to think about it then you have to speak on it for two minutes continuous","now we've come to the last part of the assessment where you have to ask me so question based on any of the topics that we have covered during"]},{q:"Did the assesor give equal time for each part - part1 (interview & discussion), part 2 (monolouge), part 3 (interaction)?",e:"/api/v2/audit/exl/equal/time",keywords:[{discussion:["some about yourself","something about hobbies","do in your free time","do in your spare time"],"Free Speech":["move to next part of assessment","give you a topic","choose a topic","thirty seconds to think","think for thirty seconds","speak for two","two minutes continuously"],interaction:[" move to last part of assessment","ask me two question"]}]},{q:"Did the assessor give equal time for each part - part1 (interview & discussion, 3-4 minutes), part 2 (monolouge, 3-4 minutes), part 3 (interaction, 3-4 minutes)?",e:"/api/v2/audit/exl/equal/time",keywords:["tell me something about yourself","So now let move to the next part of the assessment where i'm going to give you a topic you can take that this i can to think about it then you have to speak on it for two minutes continuous","now we've come to the last part of the assessment where you have to ask me so question based on any of the topics that we have covered during"]},{q:"Did the assessor make the purpose of the call clear to the candidate?",e:"/api/v2/audit/exl/keywords",keywords:["hi tranisha welcome to EXL language assessment my name is manu and i will be your on this call","how are you doing? you and i will be speaking with each other for the next ten to twelve minutes so just follow my instructions and try to speak as much as you can all right. so uh i also would like to tell you that for ordered and compliance purpose the phone is being recorded and you have to keep your camera on to out the part all right"]},{q:"Were the sequence of parts of the assessment followed by the assessor?",e:"/api/v2/audit/exl/process/sequence",keywords:[{discussion:["some about yourself","something about hobbies","do in your free time","do in your spare time"],"Free Speech":["move to next part of assessment","give you a topic","choose a topic","thirty seconds to think","think for thirty seconds","speak for two","two minutes continuously"],interaction:[" move to last part of assessment","ask me two question"]}]},{q:"Did the candidate follow all the instruction: Candidate took more than 30 sec to gather thought",e:"/api/v2/audit/exl/instructions"},{q:"Did the candidate follow all the instruction: the question asked by the candidate were not related to the topic discussed during assessment",e:"/api/v1/audit/exl/instructions"},{q:"Did the candidate follow all the instruction: Camera all time on and video frame",e:"/api/v2/audit/exl/keywords",keywords:["please follow the camera","be on video","on your video","turn on your camera","your video paused","your face is not visible etc"]},{q:"Was there any expression of dissatisfaction on the call by the assessor or the candidate?",e:"/api/v2/audit/sentiments"},{q:"There is no expression of dissatisfaction on the call by the assessor or the candidate?",e:"/api/v2/audit/sentiments"},{q:"Did the assessor address the caller by correct name as applicable?",e:"/api/v2/audit/exl/keywords/agent",keywords:[]},{q:"Was there any cross cutting in the conversation by either assessor or the candidate?",e:"/api/v1/audit/exl/duration/parts"},{q:"Was there any sentence construction/grammatical errors in the candidate language?",e:"/api/v2/audit/grammaticalerror"},{q:"There is no sentence construction/grammatical errors in the candidate language?",e:"/api/v2/audit/grammaticalerror"},{q:"Comprehending the Customer",e:"/api/v1/audit/customer/comprehend"},{q:"Objection Handling",e:"/api/v1/audit/objection/handling"},{q:"Summerization",e:"/api/v1/audit/summary"},{q:"Did the agent has given correct and complete information about product/service",e:"/api/v1/audit/product/info"},{q:"Did the agent has explicitly explained all the plan details",e:"/api/v1/audit/plan/info"},{q:"Did the agent informed about the process, feature and benefits",e:"/api/v1/audit/feature/info"},{q:"Avoid Capturing customer's personal details",e:"/api/v1/audit/personal/info"},{q:"Cancellation/return/refund related information has been given by the agent properly?",e:"/api/v1/audit/cancellation/refund"},{q:"Call opening /Introduced Self (First Name), Customer name and Stated Brand Name",e:"/api/v3/audit/callopen"},{q:"Did the customer understand the question in one go?",e:"/api/v1/audit/exl/candidate/apprehend"},{q:"Was the speech of the customer clearly understood by the agent?",e:"/api/v1/audit/exl/assessor/apprehend"},{q:"Did the agent follow the call flow/process sequencially?",e:"/api/v1/audit/exl/sequence/parts"},{q:"Disclaimer/T&C read by the agent",e:"/api/v1/audit/readverbatim"},{q:"Clarity on call when ever required - Represented as Client Product",e:"/api/v1/audit/clarityoncall"},{q:"The agent does not present the offer/service/product in a misleading way",e:"/api/v1/audit/doesnotpresenttheoffer"},{q:"Has the agent been given the right information on optional product",e:"/api/v1/audit/customervoluntarily"},{q:"Did the customer/candidate follow all the instructions and steps?",e:"/api/v1/audit/exl/instructions"},{q:"No Misbehaviour on call / No Rude behaviour / No Abuse by the agent",e:"/api/v1/audit/misbehaviouroncall"},{q:"Sale closed on welcome pack",e:"/api/v1/audit/welcomepack"},{q:"Is the agent verify the customer details along with KYC?",e:"/api/v1/audit/positiveverification"},{q:"Introduction-Agent First Name",e:"/api/v3/audit/keywords/agent/org"},{q:"Introduction-Company Name",e:"/api/v3/audit/keywords/agent/org"},{q:"Introduction-Customer Name",e:"/api/v3/audit/keywords/agent/org"},{q:"Introduction-Customer Name",e:"/api/v3/audit/keywords/agent/org"},{q:"Introduction-how may i help you",e:"/api/v3/audit/keywords/agent/org",keywords:["how may i help you","i may assist you","will there be anything else","you do have some questions regarding this","do you have any question","answer your questions what are the reasons"]},{q:"Introduction-closing statement",e:"/api/v3/audit/keywords/agent/org",keywords:["thank you","thank you for calling","welcome to","have a nice day","have a great day"]},{q:"Attentive listening",e:"/api/v3/audit/keywords",keywords:["I understand","I'm sorry to hear about","Sure","I definitely understand you","alright","i totatally understand","understand","i understand","i can definitely assist","thank you for the information","alright and we can definitely assist","thank you for all this information","I am sorry to hear"]},{q:"Probing questions",e:"/api/v3/audit/keywords",keywords:["ask your name","can you tell me","may i ask","your name please","when did the incident","is that correct","may i have","can i have","what is the","what is","could you tell me","who am i","can you verify","would you know","what is your"]},{q:"Did not interrupt the customer",e:"/api/v3/audit/keywords"},{q:"Confirm of the issue with the caller",e:"/api/v3/audit/keywords",keywords:["are you calling to file a new claim or do you have an existing claim","file a new claim","have an existing claim"]},{q:"Follow right step with proper solution",e:"/api/v3/audit/keywords",keywords:[{collect_info:["claim no","name","address","phone no"],verify_info:["its confirm","its confirm please go ahead","let me verify","thank you go ahead","your claim pulled up","pulled up your claim","have a match"],status_info:["not able to pull up","newly purchased policy","claim was delayed by the adjuster","I have limited information","waiting for documents","not properly uploaded","did not receive those documents","call over to our extended warranty services","payment breakdown"," mailed in your mailing address","items missing","informed to police","issued check and sent to the insured\u2019s mailing address","status of the litigation filed"],resolution:["will connect the call","representative will call back","connect your call","can contact on","underwritting team","send letter of representation","adjuster should contact you within"]}]},{q:"Offer Survey",e:"/api/v3/audit/keywords"},{q:"Agent shows that he understands person's feelings and experience",e:"/api/v3/audit/sentiments"},{q:"Compassion and sincerity",e:"/api/v3/audit/sentiments"},{q:"Agent answered all the questions",e:"/api/v3/audit/keywords",keywords:[{customer:["may i","can you","i would like to know","can i get","may i know","can i know","What","how","when","can","would you","could you","where"],agent:["sure","alright","i can help you to get","i can assist you","yes","we can help you","we can assist you","i understand"]}]},{q:"Approrpirate steps/actions",e:"/api/v3/audit/keywords"},{q:"Steps and actions to follow through for resolution",e:"/api/v3/audit/keywords"},{q:"Choice of claim type",e:"/api/v3/audit/claim/number"},{q:"Assign to correct line of business",e:"/api/v3/audit/claim/number"},{q:"Choose correct assignment type",e:"/api/v3/audit/claim/number"},{q:"Gather/verify Claim number",e:"/api/v3/audit/claim/number"},{q:"Gather/verify name on claim",e:"/api/v3/audit/keywords"},{q:"Gather/verify phone number",e:"/api/v3/audit/keywords"},{q:"Gather/verify delivery method",e:"/api/v3/audit/keywords",keywords:["will be emailed to you","will be send in your mailing address"]},{q:"Gather/verify name of caller",e:"/api/v3/audit/keywords"},{q:"Gather/verify property address",e:"/api/v3/audit/keywords"},{q:"Gather/verify service link offered via SMS",e:"/api/v3/audit/keywords"},{q:"Choose correct cause of loss based on losses occur",e:"/api/v3/audit/keywords",keywords:["kitchen sink","pipe burst in kitchen","water damage","roof damage","food was spoiled","water licking","water licking in walls","property damage","backyard fell into fence and trampolin"]},{q:"Choose correct probing question on loss occur",e:"/api/v3/audit/keywords",keywords:["when the incident occurs","where the incident occurs","extent of damages","cause of loss"]},{q:"Choose right amount based on claim",e:"/api/v3/audit/keywords",keywords:["right amount based on claim","eligibility amount under your policy","reserved amount for your claim","reserved amount for your policy"]},{q:"Information on claim saved in system",e:"/api/v3/audit/keywords"},{q:"Loss notice comments",e:"/api/v3/audit/keywords"},{q:"Loss description",e:"/api/v3/audit/keywords"},{q:"Agent misbehave with customer",e:"/api/v3/audit/keywords",keywords:["idiot","nonsense","dont know","cant help you","i cant do anything","we cant do anything","i cant assist","we cant assist"]},{q:"Notes",e:"/api/v3/audit/keywords"}],this.allTranscripts=[{processing_time:161,audio_length:"206",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling claims department my name is Jay are you calling to file a new claim or do you have an existing claim errorsend_time:11start_time:12Speaker 2: hi hi Jay I need to file a new claim end_time:18start_time:18 Speaker 1: I can definitely assist you really bad may I have the policy number please end_time:26start_time:29Speaker 2: Sure policy number that\u2019s Rin end_time:33start_time:35Speaker 2: 102031031 end_time:41start_time:43 Speaker 1: thanks for that information I have Rin 102031031. Is that correct end_time:51start_time:51Speaker 2: Yes it\u2019s correct end_time:53start_time:53Speaker 1: ok and may also ask your name pleaseend_time:57start_time:57Speaker 2: James Smith end_time:59 start_time:61Speaker 1: Thanks you miss Smith and I believe you are the policy holder end_time:64start_time:64Speaker 2: yes I amend_time:66 start_time:70Speaker 1: can you tell me your property address pleaseend_time:74start_time:74Speaker 2: it's one 23 Sycamore Driveend_time:78 start_time:81Speaker 2: and that's in New York New York zip code 12345 end_time:88start_time:90Speaker 1: got it and to confirm it's 123 Sycamore Drive  New York New York 12345 end_time:98start_time:99Speaker 2: yup That\u2019s correctend_time:100start_time:101Speaker 1: when did the incident occur end_time:102start_time:105Speaker 2: It happened last Sunday end_time:109start_time:112Speaker 1: that Sunday that was century 21 end_time:116start_time:117Speaker 2: That\u2019s correct would you know my would you know my deductibles end_time:124start_time:125Speaker 2: because I need to know as well you know if I am going to let\u2019s say end_time:132start_time:132Speaker 2: push with the claim like I'd like to know how much will be my deductible end_time:140start_time:140Speaker 2: by the amount it's going to be like right after this claim is successfully filedend_time:148start_time:148Speaker 2: I would like to know that information is as wellend_time:151start_time:152Speaker 1: I understand this may however I have limited access to your policy but I can certainly get hold of someone end_time:159start_time:159Speaker 1: who can provide you with more comprehensive information what we can do right now is to file your claim end_time:166start_time:167Speaker 1: and it will be assigned to you one of our adjuster and once done filling I will introduce  to someone who can assist you with your policy details will that be fine with you end_time:176start_time:178Speaker 2:  you know what I would like to speak to someone  who can give me my policy details and policy coverage information first pleaseend_time:186start_time:188Speaker 1: certainly let me connect your call first to our renters and underwriting team to further assist you end_time:196start_time:197Speaker 2: ok alright thank you end_time:200start_time:200Speaker 1: I will connect the call now and thank you for calling the claims department have a great day end_time:206",start_stop_phrase:"",file_name:"demo1.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_1.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling claims department my name is Jay are you calling to file a new claim or do you have an existing claim errors<br/> ",start_time:4,end_time:11},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi hi Jay I need to file a new claim <br/>  ",start_time:12,end_time:18},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I can definitely assist you really bad may I have the policy number please <br/> ",start_time:18,end_time:26},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sure policy number that\u2019s Rin <br/> ",start_time:29,end_time:33},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> 102031031 <br/>  ",start_time:35,end_time:41},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thanks for that information I have Rin 102031031. Is that correct <br/> ",start_time:43,end_time:51},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes it\u2019s correct <br/> ",start_time:51,end_time:53},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok and may also ask your name please<br/> ",start_time:53,end_time:57},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> James Smith <br/>  ",start_time:57,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thanks you miss Smith and I believe you are the policy holder <br/> ",start_time:61,end_time:64},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes I am<br/>  ",start_time:64,end_time:66},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> can you tell me your property address please<br/> ",start_time:70,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> it's one 23 Sycamore Drive<br/>  ",start_time:74,end_time:78},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and that's in New York New York zip code 12345 <br/>   ",start_time:81,end_time:88},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> got it and to confirm it's 123 Sycamore Drive  New York New York 12345 <br/> ",start_time:90,end_time:98},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yup That\u2019s correct<br/> ",start_time:99,end_time:100},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> when did the incident occur <br/> ",start_time:101,end_time:102},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> It happened last Sunday <br/>  ",start_time:105,end_time:109},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> that Sunday that was century 21 <br/> ",start_time:112,end_time:116},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s correct would you know my would you know my deductibles <br/> ",start_time:117,end_time:124},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> because I need to know as well you know if I am going to let\u2019s say <br/> ",start_time:125,end_time:132},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> push with the claim like I'd like to know how much will be my deductible <br/> ",start_time:132,end_time:140},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> by the amount it's going to be like right after this claim is successfully filed<br/>   ",start_time:140,end_time:148},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I would like to know that information is as well<br/> ",start_time:148,end_time:151},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I understand this may however I have limited access to your policy but I can certainly get hold of someone <br/> ",start_time:152,end_time:159},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> who can provide you with more comprehensive information what we can do right now is to file your claim <br/> ",start_time:159,end_time:166},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and it will be assigned to you one of our adjuster and once done filling I will introduce  to someone who can assist you with your policy details will that be fine with you <br/> ",start_time:167,end_time:176},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b>  you know what I would like to speak to someone  who can give me my policy details and policy coverage information first please<br/>  ",start_time:178,end_time:186},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> certainly let me connect your call first to our renters and underwriting team to further assist you <br/> ",start_time:188,end_time:196},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok alright thank you <br/> ",start_time:197,end_time:200},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I will connect the call now and thank you for calling the claims department have a great day <br/> ",start_time:200,end_time:206}]},{processing_time:406,audio_length:"306",confidence:87.3,text:"start_time:4 Speaker 1: Thank you for calling claims department. My name is Jay. Are you filing a new claim or do you have an existent claim with us?     end_time:10 start_time:10 Speaker 2: Hi Jay, I\u2019d like to file a new claim please.    end_time:13 start_time:14 Speaker 1: Sure, definitely assist you. May I ask for the policy number please?     end_time:18 start_time:19 Speaker 2: Sure, Policy number is REN 751752135     end_time:28 start_time:29 Speaker 1: Got it, so I would like to repeat that. It\u2019s REN 751752135     end_time:37 start_time:37 Speaker 2: That\u2019s right.    end_time:38 start_time:39 Speaker 1: May I have your name please      end_time:40 start_time:40 Speaker 2: Brenda Brown    end_time:42 start_time:45 Speaker 1: Thank you Miss Brown and am I speaking to the policy holder?      end_time:48 start_time:48 Speaker 2: Yes you are     end_time:50 start_time:51 Speaker 1: Thank you and May I ask for your address please.      end_time:53 start_time:54 Speaker 2: Sure, Its apartment 24 B     end_time:59 start_time:62 Speaker 2: gills drive, Orlando Florida, Zip Code 12345    end_time:71 start_time:75 Speaker 1: alright, just to confirm that I have apartment 24 B as in Boy, Gills drive Orlando florida 12345      end_time:82 start_time:83 Speaker 2: Yup    end_time:83 start_time:86 Speaker 1: Thank you. And when did the incident took place?      end_time:88 start_time:89 Speaker 2: Ahh, you know what. I am not really so sure of the exact date but     end_time:97 start_time:98 Speaker 2: I started noticing this last night when I got home from work     end_time:106 start_time:107 Speaker 2: I just waited till today for me to make this call to file complaint. But yeah, maybe it started last night.      end_time:118 start_time:119 Speaker 1: got it so that was October 6, 2021      end_time:122 start_time:123 Speaker 2: Yes that\u2019s right.    end_time:124 start_time:125 Speaker 1: Thank you,     end_time:126 start_time:138 Speaker 1: and could you tell me more about the extent of the damages please.      end_time:141 start_time:142 Speaker 2: yes umm, so last night, what I usually do is when I get home from work     end_time:150 start_time:150 Speaker 2: I go straight to my bedroom and do some quiet time a bit and then after that     end_time:158 start_time:158 Speaker 2: I would take a shower. And then I noticed that when I turned on the shower     end_time:168 start_time:168 Speaker 2: I there\u2019s some like water\u2019s leaking like on the wall like bathroom wall     end_time:177 start_time:178 Speaker 2: and it leads down and like it\u2019s like water is actually scattered like on the floor      end_time:188 start_time:188 Speaker 2: and am not sure if it\u2019s that water like running down through the wall that\u2019s the main cause of the damage     end_time:197 start_time:197 Speaker 2: because also when I move to where the where the you know the the tub is      end_time:206 start_time:206 Speaker 2: I noticed there is something like  water coming out  from the like the faucet or something.     end_time:215 start_time:218 Speaker 2: So yeah that that, those are what I have noticed from last night. And you know im im actually afraid     end_time:226 start_time:226 Speaker 2: that it might, you know it might, I might see more damage or what so I stopped using     end_time:235 start_time:236 Speaker 2: the, you know the bathroom in my own bedroom I used the other one that\u2019s on the other room instead.    end_time:245 start_time:246 Speaker 1: got it.     end_time:247 start_time:254 Speaker 1: okay, I also need to ask for your,     end_time:260 start_time:260 Speaker 1: is the apartment 24 B gills drive, Orlando Florida, Zip Code 12345 is your mailing address too?      end_time:266 start_time:267 Speaker 2: Yes it is.        end_time:268 start_time:269 Speaker 1: thank you, and May I ask for your email address please        end_time:273 start_time:273 Speaker 2 : Sure, it\u2019s Brenda.brown@Aol.com    end_time:281 start_time:284 Speaker 1: thank you, so that\u2019s your first name dot your last name @ AOL .com      end_time:289 start_time:289 Speaker 2 : Yes that\u2019s right    end_time:291 start_time:295 Speaker 1: and may I ask for your contact phone number      end_time:298 start_time:299 Speaker 2 : sure that\u2019s 302 541 6601    end_time:306 start_time:307 Speaker 1: thank you and to confirm that\u2019s 302 541 6601       end_time:314 start_time:315 Speaker 2: yup, that\u2019s right    end_time:316 start_time:317 Speaker 1: what would be the best time to call you back?     end_time:319 start_time:321 Speaker 2: can you give me a call between, because    end_time:331 start_time:331 Speaker 2: I get home from work around 5, how about between 5 and 7 PM if possible.     end_time:340 start_time:341 Speaker 1: sure, so im going to put a note here in the, in your claim to call you between 5 pm and 7 pm eastern standard time       end_time:351 start_time:354 Speaker 2: no, Central Standard Time    end_time:355 start_time:356 Speaker 1: central, thank you.     end_time:357 start_time:360 Speaker 1: alright I have enabled already filed your claim for water damage and it will now be assigned to one of the adjusters for review    end_time:368 start_time:368 Speaker 1: and the adjuster should contact you between 24 to 72 business hours    end_time:372 start_time:376 Speaker 1: your claim number will be emailed to you within 24 hours and should you need to call us back please reference    end_time:384 start_time:384 Speaker 1: your policy number or your phone number so that we may locate your claim, okay?      end_time:388 start_time:389 Speaker 2: Okay      end_time:390 start_time:390 Speaker 1: alright will there be anything else that I may assist you with today      end_time:393 start_time:393 Speaker 2: no nothing else thank you     end_time:395 start_time:396 Speaker 1: you\u2019re welcome. And thank you for calling claims department. Have a great day!  end_time:401",start_stop_phrase:"",file_name:"demo2.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_2.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for calling claims department. My name is Jay. Are you filing a new claim or do you have an existent claim with us? <br/>     ",start_time:4,end_time:10},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Hi Jay, I\u2019d like to file a new claim please. <br/>    ",start_time:10,end_time:13},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure, definitely assist you. May I ask for the policy number please? <br/>     ",start_time:14,end_time:18},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sure, Policy number is REN 751752135 <br/>     ",start_time:19,end_time:28},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Got it, so I would like to repeat that. It\u2019s REN 751752135 <br/>     ",start_time:29,end_time:37},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s right. <br/>    ",start_time:37,end_time:38},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> May I have your name please <br/>      ",start_time:39,end_time:40},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Brenda Brown <br/>    ",start_time:40,end_time:42},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you Miss Brown and am I speaking to the policy holder? <br/>      ",start_time:45,end_time:48},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes you are <br/>     ",start_time:48,end_time:50},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you and May I ask for your address please. <br/>      ",start_time:51,end_time:53},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sure, Its apartment 24 B  <br/>    ",start_time:54,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> gills drive, Orlando Florida, Zip Code 12345 <br/>    ",start_time:62,end_time:71},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright, just to confirm that I have apartment 24 B as in Boy, Gills drive Orlando florida 12345 <br/>      ",start_time:75,end_time:82},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yup <br/>    ",start_time:83,end_time:83},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you. And when did the incident took place? <br/>      ",start_time:86,end_time:88},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ahh, you know what. I am not really so sure of the exact date but  <br/>    ",start_time:89,end_time:97},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I started noticing this last night when I got home from work  <br/>    ",start_time:98,end_time:106},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I just waited till today for me to make this call to file complaint. But yeah, maybe it started last night. <br/>      ",start_time:107,end_time:118},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> got it so that was October 6, 2021 <br/>      ",start_time:119,end_time:122},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes that\u2019s right. <br/>    ",start_time:123,end_time:124},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you,  <br/>    ",start_time:125,end_time:126},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and could you tell me more about the extent of the damages please. <br/>      ",start_time:138,end_time:141},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes umm, so last night, what I usually do is when I get home from work  <br/>    ",start_time:142,end_time:150},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I go straight to my bedroom and do some quiet time a bit and then after that  <br/>    ",start_time:150,end_time:158},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I would take a shower. And then I noticed that when I turned on the shower  <br/>    ",start_time:158,end_time:168},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I there\u2019s some like water\u2019s leaking like on the wall like bathroom wall  <br/>    ",start_time:168,end_time:177},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and it leads down and like it\u2019s like water is actually scattered like on the floor  <br/>     ",start_time:178,end_time:188},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and am not sure if it\u2019s that water like running down through the wall that\u2019s the main cause of the damage  <br/>    ",start_time:188,end_time:197},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> because also when I move to where the where the you know the the tub is   <br/>    ",start_time:197,end_time:206},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I noticed there is something like  water coming out  from the like the faucet or something.  <br/>    ",start_time:206,end_time:215},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> So yeah that that, those are what I have noticed from last night. And you know im im actually afraid  <br/>    ",start_time:218,end_time:226},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> that it might, you know it might, I might see more damage or what so I stopped using  <br/>    ",start_time:226,end_time:235},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> the, you know the bathroom in my own bedroom I used the other one that\u2019s on the other room instead. <br/>    ",start_time:236,end_time:245},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> got it.  <br/>    ",start_time:246,end_time:247},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> okay, I also need to ask for your,  <br/>    ",start_time:254,end_time:260},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> is the apartment 24 B gills drive, Orlando Florida, Zip Code 12345 is your mailing address too? <br/>      ",start_time:260,end_time:266},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes it is.  <br/>    ",start_time:267,end_time:268},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you, and May I ask for your email address please  <br/>        Speaker 2 : Sure, it\u2019s Brenda.brown@Aol.com <br/>    ",start_time:269,end_time:273},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you, so that\u2019s your first name dot your last name @ AOL .com <br/>       Speaker 2 : Yes that\u2019s right <br/>    ",start_time:273,end_time:281},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and may I ask for your contact phone number <br/>       Speaker 2 : sure that\u2019s 302 541 6601 <br/>    ",start_time:284,end_time:289},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you and to confirm that\u2019s 302 541 6601  <br/>      ",start_time:289,end_time:291},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yup, that\u2019s right <br/>    ",start_time:295,end_time:298},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> what would be the best time to call you back? <br/>     ",start_time:299,end_time:306},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> can you give me a call between, because <br/>    ",start_time:307,end_time:314},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I get home from work around 5, how about between 5 and 7 PM if possible.  <br/>    ",start_time:315,end_time:316},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> sure, so im going to put a note here in the, in your claim to call you between 5 pm and 7 pm eastern standard time  <br/>      ",start_time:317,end_time:319},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> no, Central Standard Time <br/>    ",start_time:321,end_time:331},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> central, thank you.  <br/>    ",start_time:331,end_time:340},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright I have enabled already filed your claim for water damage and it will now be assigned to one of the adjusters for review <br/>    ",start_time:341,end_time:351},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and the adjuster should contact you between 24 to 72 business hours <br/>    ",start_time:354,end_time:355},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> your claim number will be emailed to you within 24 hours and should you need to call us back please reference <br/>    ",start_time:356,end_time:357},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> your policy number or your phone number so that we may locate your claim, okay? <br/>      ",start_time:360,end_time:368},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Okay <br/>    ",start_time:368,end_time:372},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright will there be anything else that I may assist you with today <br/>      ",start_time:376,end_time:384},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> no nothing else thank you  <br/>    ",start_time:384,end_time:388},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you\u2019re welcome. And thank you for calling claims department. Have a great day! <br/> ",start_time:389,end_time:390}]},{processing_time:230,audio_length:"303",confidence:87.3,text:"start_time:4 Speaker 1: Thank you for calling claims department. My name is jay are you calling to file a new claim or do you have an existing claim with us?      end_time:11 start_time:14 Speaker 2: Hi jay, good afternoon. This is Candice from Houston public adjusters\u2019 office. I need to file a claim on behalf of an insured.     end_time:23 start_time:25 Speaker 1: I can definitely assist you Candice. And do you have the policy number        end_time:29 start_time:31 Speaker 2: I shall do that MLR 5 68 961 0014    end_time:40 start_time:41 Speaker 1: Just to confirm that, I have M for Mary, L for Lima, R for Romeo 568 96 1 0014      end_time:50 start_time:51 Speaker 2: That\u2019s right.   end_time:52 start_time:53 Speaker 1: Can I have the insured\u2019s name or the policy holder\u2019s name please?      end_time:56 start_time:57 Speaker 2: the policy holder\u2019s name is James smith.    end_time:62 start_time:64 Speaker 1: Thank you, and what is the insurance property address?       end_time:70 start_time:71 Speaker 2: that\u2019s 201 apartment 2 b as in Boy    end_time:78 start_time:78 Speaker 2: fern wood avenue Houston texas 12345    end_time:83 start_time:86 Speaker 1: Thank you that\u2019s 201 apartment 2 and then B as in Boy, fern wood avenue Houston Texas 12345       end_time:94 start_time:95 Speaker 2: hmm that\u2019s right     end_time:96 start_time:97 Speaker 1: alright thank you Candice and would you know if this is the Insured\u2019s mailing address too        end_time:101 start_time:101 Speaker 2: It is yes    end_time:103 start_time:104 Speaker 1: Thank you for confirming that and what is the date of loss?       end_time:107 start_time:108 Speaker 2: August 24, 2021    end_time:111 start_time:111 Speaker 1: Got it and could you tell me about the extent of the damages and what is the cause of loss?      ` end_time:120 start_time:121 Speaker 2: aaa well cause of the loss is water damage umm a pipe burst in the kitchen , near the kitchen sink      end_time:130 start_time:139 Speaker 1: ok so you filing for water damage, pipe burst in the kitchen, specifically in the kitchen sink. Correct?      end_time:149 start_time:90 Speaker 2: that\u2019s right.   end_time:151 start_time:152 Speaker 1: and what is your email address       end_time:155 start_time:158 Speaker 2: email address that\u2019s info@publicadjusters.com    end_time:164 start_time:167 Speaker 2: and no by the way where can I send letter of representation ahem for this claim.    end_time:173 start_time:175 Speaker 1: Sure, just give me a moment here. Let me pull up that information. And so you will be the point of contact for this claim right?       end_time:185 start_time:186 Speaker 2: Yes    end_time:187 start_time:192 Speaker 1: Okay, so you may send letter of representation to increase@claims.com       end_time:202 start_time:205 Speaker 2: okay, increase@claims.com alright got it thank you      end_time:211 start_time:211 Speaker 1: you\u2019re welcome and what is your contact phone number and the best time to call you back?       end_time:216 start_time:217 Speaker 2: umm best time to call? Within office hours that is 8 in the morning till 5 in the afternoon.    end_time:223 start_time:225 Speaker 2: Contact number 800 310 6523 extension 78128    end_time:235 start_time:239 Speaker 1: alright so I have 800 310 6523 extension 78128   end_time:246 start_time:246 Speaker 1: and we can contact you from 8 Am to 5 PM and that\u2019s central right?     end_time:253 start_time:253 Speaker 2: yes.     end_time:253 start_time:257 Speaker 1: Thank you alright thank you for all those information. We have already filed the claim and you\u2019ll be now assigned to one of the adjusters for review   end_time:263 start_time:264 Speaker 1: and the adjuster should contact you within 24 to 72 business hours and should you need to give us a call please    end_time:272 start_time:273 Speaker 1: make sure to reference the policy number or the phone number so that we may locate your claim and the claim number will be emailed to you within 24 hours. Okay?        end_time:283 start_time:285 Speaker 2: okay     end_time:286 start_time:287 Speaker 1: and will there be anything else that I may assist you with today Candice?        end_time:290 start_time:291 Speaker 2: No nothing else    end_time:292 start_time:292 Speaker 1: alright, thank you for calling the claims department have a great day        end_time:296 start_time:297 Speaker 2: alright, goodbye    end_time:298 start_time:299 Speaker 1: Bye   end_time:299",start_stop_phrase:"",file_name:"demo3.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_7.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for calling claims department. My name is jay are you calling to file a new claim or do you have an existing claim with us? <br/>      ",start_time:4,end_time:11},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Hi jay, good afternoon. This is Candice from Houston public adjusters\u2019 office. I need to file a claim on behalf of an insured.  <br/>    ",start_time:14,end_time:23},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I can definitely assist you Candice. And do you have the policy number  <br/>       ",start_time:25,end_time:29},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I shall do that MLR 5 68 961 0014 <br/>    ",start_time:31,end_time:40},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Just to confirm that, I have M for Mary, L for Lima, R for Romeo 568 96 1 0014 <br/>      ",start_time:41,end_time:50},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s right. <br/>   ",start_time:51,end_time:52},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Can I have the insured\u2019s name or the policy holder\u2019s name please? <br/>      ",start_time:53,end_time:56},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> the policy holder\u2019s name is James smith. <br/>    ",start_time:57,end_time:62},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you, and what is the insurance property address? <br/>       ",start_time:64,end_time:70},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> that\u2019s 201 apartment 2 b as in Boy  <br/>   ",start_time:71,end_time:78},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> fern wood avenue Houston texas 12345 <br/>    ",start_time:78,end_time:83},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you that\u2019s 201 apartment 2 and then B as in Boy, fern wood avenue Houston Texas 12345 <br/>       ",start_time:86,end_time:94},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hmm that\u2019s right  <br/>    ",start_time:95,end_time:96},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright thank you Candice and would you know if this is the Insured\u2019s mailing address too  <br/>       ",start_time:97,end_time:101},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> It is yes <br/>    ",start_time:101,end_time:103},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for confirming that and what is the date of loss? <br/>       ",start_time:104,end_time:107},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> August 24, 2021 <br/>    ",start_time:108,end_time:111},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Got it and could you tell me about the extent of the damages and what is the cause of loss? <br/>       `",start_time:111,end_time:120},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> aaa well cause of the loss is water damage umm a pipe burst in the kitchen , near the kitchen sink  <br/>     ",start_time:121,end_time:130},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok so you filing for water damage, pipe burst in the kitchen, specifically in the kitchen sink. Correct? <br/>      ",start_time:139,end_time:149},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> that\u2019s right. <br/>   ",start_time:90,end_time:151},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and what is your email address <br/>       ",start_time:152,end_time:155},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> email address that\u2019s info@publicadjusters.com  <br/>   ",start_time:158,end_time:164},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and no by the way where can I send letter of representation ahem for this claim. <br/>    ",start_time:167,end_time:173},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure, just give me a moment here. Let me pull up that information. And so you will be the point of contact for this claim right? <br/>       ",start_time:175,end_time:185},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes <br/>    ",start_time:186,end_time:187},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Okay, so you may send letter of representation to increase@claims.com <br/>       ",start_time:192,end_time:202},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay, increase@claims.com alright got it thank you  <br/>     ",start_time:205,end_time:211},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you\u2019re welcome and what is your contact phone number and the best time to call you back? <br/>       ",start_time:211,end_time:216},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> umm best time to call? Within office hours that is 8 in the morning till 5 in the afternoon. <br/>    ",start_time:217,end_time:223},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Contact number 800 310 6523 extension 78128 <br/>    ",start_time:225,end_time:235},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright so I have 800 310 6523 extension 78128 <br/>   ",start_time:239,end_time:246},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and we can contact you from 8 Am to 5 PM and that\u2019s central right? <br/>     ",start_time:246,end_time:253},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes. <br/>     ",start_time:253,end_time:253},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you alright thank you for all those information. We have already filed the claim and you\u2019ll be now assigned to one of the adjusters for review <br/>   ",start_time:257,end_time:263},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and the adjuster should contact you within 24 to 72 business hours and should you need to give us a call please  <br/>   ",start_time:264,end_time:272},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> make sure to reference the policy number or the phone number so that we may locate your claim and the claim number will be emailed to you within 24 hours. Okay?  <br/>       ",start_time:273,end_time:283},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay  <br/>    ",start_time:285,end_time:286},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and will there be anything else that I may assist you with today Candice?   <br/>      ",start_time:287,end_time:290},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> No nothing else <br/>    ",start_time:291,end_time:292},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright, thank you for calling the claims department have a great day  <br/>       ",start_time:292,end_time:296},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright, goodbye <br/>    ",start_time:297,end_time:298},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Bye  <br/> ",start_time:299,end_time:299}]},{processing_time:80,audio_length:"110",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us     end_time:12 start_time:14 Speaker 2: hi Jay yeah you know what I bought a rice cooker    end_time:22 start_time:22 Speaker 2: last month at Walmart and no just one day found out it\u2019s broken    end_time:31 start_time:32 Speaker 2: and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one     end_time:40 start_time:42 Speaker 1: I'm sorry to hear about your rice cooker don't worry we will we got you covered now    end_time:51 start_time:51 Speaker 1: and I just need to connect your call over to our extended warranty services sorry go ahead please      end_time:56 start_time:58 Speaker 2: yeah do you happen to have the Direct Line you know just in case need to call them directly in the future    end_time:67 start_time:68 Speaker 1: Sure I can provide you with their phone number do you have something to write on        end_time:74 start_time:75 Speaker 2: yes I do    end_time:75 start_time:78 Speaker 1: ok that\u2019s 181001234567       end_time:87 start_time:89 Speaker 2: alright 181001234567    end_time:92 start_time:92 Speaker 1: you got it        end_time:93 start_time:93 Speaker 2: okay thank you so much yeah go ahead and transfer me thank you    end_time:98 start_time:98 Speaker 1: you're welcome I'll connect the call now and a thank you for calling claims department have a great day ma\u2019am       end_time:105 start_time:106 Speaker 2: thank you   end_time:107",start_stop_phrase:"",file_name:"demo4.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_8.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us <br/>     ",start_time:4,end_time:12},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi Jay yeah you know what I bought a rice cooker  <br/>   ",start_time:14,end_time:22},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> last month at Walmart and no just one day found out it\u2019s broken  <br/>   ",start_time:22,end_time:31},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one  <br/>    ",start_time:32,end_time:40},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I'm sorry to hear about your rice cooker don't worry we will we got you covered now  <br/>   ",start_time:42,end_time:51},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and I just need to connect your call over to our extended warranty services sorry go ahead please  <br/>     ",start_time:51,end_time:56},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yeah do you happen to have the Direct Line you know just in case need to call them directly in the future <br/>    ",start_time:58,end_time:67},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure I can provide you with their phone number do you have something to write on  <br/>       ",start_time:68,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes I do <br/>    ",start_time:75,end_time:75},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok that\u2019s 181001234567  <br/>      ",start_time:78,end_time:87},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright 181001234567 <br/>    ",start_time:89,end_time:92},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you got it  <br/>       ",start_time:92,end_time:93},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay thank you so much yeah go ahead and transfer me thank you  <br/>   ",start_time:93,end_time:98},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you're welcome I'll connect the call now and a thank you for calling claims department have a great day ma\u2019am <br/>       ",start_time:98,end_time:105},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> thank you  <br/> ",start_time:106,end_time:107}]},{processing_time:153,audio_length:"233",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling the claims department my name is Jay are you calling to file a new claim or do you have an existing claim with us          end_time:12 start_time:15 Speaker 2: well I just need to get some information about my policy    end_time:20 start_time:21 Speaker 1: ok I can definitely assist away back on what is your policy number          end_time:28 start_time:31 Speaker 2: ok let me see I'm looking at the paperwork    end_time:38 start_time:218 Speaker 2: I can\u2019t find a policy number but I can see a loan number    end_time:44 start_time:44 Speaker 1: oh yes the loan number will be helpful         end_time:48 start_time:48 Speaker 2: ok loan number 5268965413      end_time:55 start_time:56 Speaker 1: alright thank you may I have your name please          end_time:59 start_time:67 Speaker 2: I'm actually calling in behalf of the insured my name is Amanda brown    end_time:74 start_time:75 Speaker 2: I\u2019m an authorized I believe my name appears on the policy but primary insurer is Stacey Smith     end_time:85 start_time:85 Speaker 1: ok thanks for that information miss brown   end_time:89 start_time:93 Speaker 1: ok and you mentioned that you do have some questions regarding this policy correct         end_time:100 start_time:103 Speaker 2: right would you please give me details about my coverage and guess from what I can remember    end_time:112 start_time:113 Speaker 2: we actually you know we did change the amount policy I remember we were informed about   end_time:122 start_time:122 Speaker 2: you know the deductible being changed so I don't know my friend    end_time:132 start_time:133 Speaker 2: as well is not really sure about the details about this policy anymore so could you please help me with that     end_time:141 start_time:142 Speaker 1: yes I'm I can definitely assist you however I have limited information about your policy since this is the claims department    end_time:150 start_time:151 Speaker 1: what I can do here it's just transfer you over to your mortgage company since they have the authority to pull up your policy    end_time:159 start_time:160 Speaker 1: and have access to it and they can definitely answer your questions regarding your coverage and any policy details          end_time:170 start_time:170 Speaker 2: so are you mean you don't have access to this one   end_time:174 start_time:175 Speaker 1: correct         end_time:176 start_time:176 Speaker 2: oh ok ok alright     end_time:179 start_time:180 Speaker 1: you are welcome and I'll provide you with their phone number first and then transfer over to us mortgage company okay        end_time:190 start_time:191 Speaker 2: ok    end_time:192 start_time:193 Speaker 1: phone number is 18100456 1234          end_time:202 start_time:203 Speaker 2: ok      end_time:204 start_time:206 Speaker 1: ok let me put you to one of the representatives from the us mortgage ok        end_time:214 start_time:215 Speaker 2: ok thank you    end_time:217 start_time:218 Speaker 1: you're welcome I can connect your call now and thank you for calling the claims department have a great day miss brown         end_time:225 start_time:227 Speaker 2: alright thank you    end_time:228",start_stop_phrase:"",file_name:"demo5.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_25.wav",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling the claims department my name is Jay are you calling to file a new claim or do you have an existing claim with us    <br/>       ",start_time:4,end_time:12},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> well I just need to get some information about my policy <br/>    ",start_time:15,end_time:20},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok I can definitely assist away back on what is your policy number    <br/>       ",start_time:21,end_time:28},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok let me see I'm looking at the paperwork  <br/>   ",start_time:31,end_time:38},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I can\u2019t find a policy number but I can see a loan number <br/>    ",start_time:218,end_time:44},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> oh yes the loan number will be helpful   <br/>       ",start_time:44,end_time:48},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok loan number 5268965413   <br/>    ",start_time:48,end_time:55},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright thank you may I have your name please    <br/>       ",start_time:56,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I'm actually calling in behalf of the insured my name is Amanda brown  <br/>   ",start_time:67,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I\u2019m an authorized I believe my name appears on the policy but primary insurer is Stacey Smith <br/>     ",start_time:75,end_time:85},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok thanks for that information miss brown <br/>   ",start_time:85,end_time:89},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok and you mentioned that you do have some questions regarding this policy correct   <br/>       ",start_time:93,end_time:100},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> right would you please give me details about my coverage and guess from what I can remember  <br/>   ",start_time:103,end_time:112},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> we actually you know we did change the amount policy I remember we were informed about <br/>   ",start_time:113,end_time:122},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> you know the deductible being changed so I don't know my friend  <br/>   ",start_time:122,end_time:132},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> as well is not really sure about the details about this policy anymore so could you please help me with that <br/>     ",start_time:133,end_time:141},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> yes I'm I can definitely assist you however I have limited information about your policy since this is the claims department  <br/>   ",start_time:142,end_time:150},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> what I can do here it's just transfer you over to your mortgage company since they have the authority to pull up your policy  <br/>   ",start_time:151,end_time:159},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and have access to it and they can definitely answer your questions regarding your coverage and any policy details    <br/>       ",start_time:160,end_time:170},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> so are you mean you don't have access to this one <br/>   ",start_time:170,end_time:174},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> correct   <br/>       ",start_time:175,end_time:176},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> oh ok ok alright <br/>     ",start_time:176,end_time:179},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you are welcome and I'll provide you with their phone number first and then transfer over to us mortgage company okay   <br/>      ",start_time:180,end_time:190},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok  <br/>   ",start_time:191,end_time:192},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> phone number is 18100456 1234    <br/>       ",start_time:193,end_time:202},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok  <br/>     ",start_time:203,end_time:204},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok let me put you to one of the representatives from the us mortgage ok   <br/>      ",start_time:206,end_time:214},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok thank you  <br/>   ",start_time:215,end_time:217},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you're welcome I can connect your call now and thank you for calling the claims department have a great day miss brown   <br/>       ",start_time:218,end_time:225},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright thank you  <br/>  ",start_time:227,end_time:228}]},{processing_time:137,audio_length:"199",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling in the claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us     end_time:10 start_time:12 Speaker 2: hi well I'd like to speak to the adjuster please    end_time:18 start_time:18 Speaker 2: I did send him the documentations needed  but I got an email saying that my claim is denied I don\u2019t understand    end_time:29 start_time:30 Speaker 1: alright and we can definitely assist to you I just need to ask a couple of more questions from you like what is your claim number please      end_time:39 start_time:40 Speaker 2: claim number that\u2019s 1005168456   end_time:46 start_time:49 Speaker 1: thank you who am I speaking with      end_time:51 start_time:54 Speaker 2: Anna Stevens      end_time:56 start_time:56 Speaker 1: thank you miss stevens can you verify your address and phone number       end_time:63 start_time:67 Speaker 2: address is 75 east Brook Lane in Philadelphia Pennsylvania 12345   end_time:77 start_time:77 Speaker 2: phone number of did you say phone number    end_time:79 start_time:79 Speaker 1: yes      end_time:79 start_time:81 Speaker 2: 21045062135      end_time:85 start_time:87 Speaker 1: thank you for all this information  i was able to locate your claim and i can see here that your correct your claim was delayed by the adjuster   end_time:96 start_time:97 Speaker 1: and to assist you further and to answer your questions what are the reasons the claim was denied   end_time:105 start_time:106 Speaker 1: I\u2019ll connect your call over to your claim handler his name is Paul Smith and you have his phone number for your record       end_time:112 start_time:113 Speaker 2: well yes I do as well as indicated in the email however I only get voicemail I hope I can finally get to talk to him today      end_time:123 start_time:124 Speaker 1: I understand ok I'll try and contact him I\u2019ll send him a quick message here give me just a  moment      end_time:134 start_time:136 Speaker 2: alright   end_time:137 start_time:166 Speaker 1: ok thank you for waiting I was able to reach to the adjuster    end_time:174 start_time:175 Speaker 1: and he said that yes he can speak to you and I'll connect your call now ok    end_time:182 start_time:183 Speaker 2: ok Thank you   end_time:184 start_time:185 Speaker 1: you're welcome I\u2019ll connect the call and thank you for calling claims department have a great day   end_time:192",start_stop_phrase:"",file_name:"demo6.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_26.wav",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling in the claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us <br/>     ",start_time:4,end_time:10},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi well I'd like to speak to the adjuster please  <br/>   ",start_time:12,end_time:18},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I did send him the documentations needed  but I got an email saying that my claim is denied I don\u2019t understand <br/>    ",start_time:18,end_time:29},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright and we can definitely assist to you I just need to ask a couple of more questions from you like what is your claim number please  <br/>     ",start_time:30,end_time:39},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> claim number that\u2019s 1005168456 <br/>   ",start_time:40,end_time:46},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you who am I speaking with  <br/>     ",start_time:49,end_time:51},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Anna Stevens  <br/>     ",start_time:54,end_time:56},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you miss stevens can you verify your address and phone number   <br/>     ",start_time:56,end_time:63},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> address is 75 east Brook Lane in Philadelphia Pennsylvania 12345 <br/>   ",start_time:67,end_time:77},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> phone number of did you say phone number  <br/>   ",start_time:77,end_time:79},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> yes  <br/>     ",start_time:79,end_time:79},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> 21045062135  <br/>     ",start_time:81,end_time:85},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for all this information  i was able to locate your claim and i can see here that your correct your claim was delayed by the adjuster <br/>   ",start_time:87,end_time:96},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and to assist you further and to answer your questions what are the reasons the claim was denied <br/>   ",start_time:97,end_time:105},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I\u2019ll connect your call over to your claim handler his name is Paul Smith and you have his phone number for your record   <br/>     ",start_time:106,end_time:112},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> well yes I do as well as indicated in the email however I only get voicemail I hope I can finally get to talk to him today  <br/>     ",start_time:113,end_time:123},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I understand ok I'll try and contact him I\u2019ll send him a quick message here give me just a  moment  <br/>     ",start_time:124,end_time:134},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright <br/>   ",start_time:136,end_time:137},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok thank you for waiting I was able to reach to the adjuster  <br/>   ",start_time:166,end_time:174},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and he said that yes he can speak to you and I'll connect your call now ok  <br/>   ",start_time:175,end_time:182},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok Thank you <br/>   ",start_time:183,end_time:184},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you're welcome I\u2019ll connect the call and thank you for calling claims department have a great day  <br/> ",start_time:185,end_time:192}]},{processing_time:57,audio_length:"85",confidence:87.3,text:"start_time:1 Speaker 2: hi Jay yeah you know what I bought a rice cooker    end_time:9 start_time:10 Speaker 2: last month at Walmart and no just one day found out it\u2019s broken    end_time:19 start_time:19 Speaker 2: and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one    end_time:27 start_time:29 Speaker 1: I'm sorry to hear about your rice cooker don't worry we will we got you covered now    end_time:35 start_time:36 Speaker 1: and I just need to connect your call over to our extended warranty services sorry go ahead please      end_time:43 start_time:43 Speaker 2: yeah do you happen to have the Direct Line you know just in case need to call them directly in the future   end_time:54 start_time:55 Speaker 1: Sure I can provide you with their phone number do you have something to write on      end_time:61 start_time:62 Speaker 2: yes I do   end_time:63 start_time:64 Speaker 1: ok that\u2019s 181001234567      end_time:74 start_time:75 Speaker 2: alright 181001234567    end_time:79 start_time:79 Speaker 1: you got it        end_time:80 start_time:80 Speaker 2: okay thank you so much yeah go ahead and transfer me thank you    end_time:85",start_stop_phrase:"",file_name:"demo7.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/Call_30.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi Jay yeah you know what I bought a rice cooker  <br/>   ",start_time:1,end_time:9},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> last month at Walmart and no just one day found out it\u2019s broken  <br/>   ",start_time:10,end_time:19},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one  <br/>   ",start_time:19,end_time:27},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I'm sorry to hear about your rice cooker don't worry we will we got you covered now  <br/>   ",start_time:29,end_time:35},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and I just need to connect your call over to our extended warranty services sorry go ahead please  <br/>     ",start_time:36,end_time:43},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yeah do you happen to have the Direct Line you know just in case need to call them directly in the future <br/>   ",start_time:43,end_time:54},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure I can provide you with their phone number do you have something to write on  <br/>     ",start_time:55,end_time:61},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes I do <br/>   ",start_time:62,end_time:63},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok that\u2019s 181001234567  <br/>     ",start_time:64,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright 181001234567 <br/>    ",start_time:75,end_time:79},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you got it  <br/>       ",start_time:79,end_time:80},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay thank you so much yeah go ahead and transfer me thank you  <br/> ",start_time:80,end_time:85}]},{processing_time:380,audio_length:"479",confidence:87.3,text:"start_time:3 Speaker 1: Good evening, I am John from DHL Auto insurance. Am I speaking with Dave?      end_time:8 start_time:9 Speaker 2: Yes I am Dave speaking.    end_time:10 start_time:10 Speaker 1: Hi Dave, I am calling to let you know that the DHL Auto insurance company has just released new rates that can save you up to 50% on your auto insurance premiums.    end_time:19 start_time:19 Speaker 1: So would you have 5 minutes to know more about it?      end_time:22 start_time:23 Speaker 2: I already have auto insurance and I am also getting a lot of add-ons with a bare minimum price. So I\u2019m not looking for any change right now.      end_time:30 start_time:30 Speaker 1: That\u2019s great, sir! We offer a few unique benefits with a lesser price, if you are switching from your current plan to a new plan with us.    end_time:38 start_time:39 Speaker 1: Let me explain the features that can help you decide further.       end_time:43 start_time:43 Speaker 2: Ok, go ahead and please make it fast   end_time:46 start_time:46 Speaker 1: I really appreciate your time and I will try and keep it quick and concise. There are four different plans that fit your profile.    end_time:52 start_time:53 Speaker 1: These are auto insurance with a wide range of services and benefits with competitive premium fees.       end_time:58 start_time:58 Speaker 2: Ok     end_time:59 start_time:59 Speaker 1: Plan \u2013A is the basic plan with a base fee of 35$ and application tax is 18% GST.    end_time:67 start_time:68 Speaker 1: It will cover the accidental damage on body parts only. Plan-B covers the body as well as electrical and electronics parts with the base fees of 45$.    end_time:78 start_time:79 Speaker 1: Plan \u2013C is a customized and tailor-made plan which covers a wide range of damages to all body parts, engine etc    end_time:87 start_time:87 Speaker 1: this can be customer made as per your requirements. Although the base price is a little higher but again it depends on the requirements you have.    end_time:97 start_time:97 Speaker 1: Plan \u2013 C is our flagship product and most valued product in the insurance domain.       end_time:102 start_time:102 Speaker 2: Sounds good! I think plan-C suits my needs. I would like to explore this and understand this plan in depth. Can you explain about plan-C in detail?    end_time:110 start_time:111 Speaker 1: Awesome! Let me help you with more details on how Plan C can be custom built to suit your needs and take you through the pricing of it.   end_time:120 start_time:122 Speaker 1: This plan insures your car completely and you can include any additional parts. This plan also offers 24x7 Roadside Assistance anywhere you need.    end_time:132 start_time:133 Speaker 1: All services are doorstep. You can get a discount on labor charges as well as washing on each service of your car.    end_time:140 start_time:140 Speaker 1: Free towing charges for any breakdown. It will also keep you informed of any fraudulent usage and the protection measures.       end_time:149 start_time:149 Speaker 2: Oh Nice! What about the charges?     end_time:152 start_time:152 Speaker 1: Like I said earlier the pricing will be dependent on the services that you have chosen and included. So would you help me with a few more details on which section you wish to insure   end_time:162 start_time:163 Speaker 1: or if you would like to consider the full car coverage? This will help me calculate the pricing.       end_time:168 start_time:169 Speaker 2: I would like to know the price for a full car including electrical and electronics parts.    end_time:175 start_time:175 Speaker 1: That\u2019s a wise choice! Most of our customers choose this plan as it allows you to have a complete cover under one plan.    end_time:183 start_time:184 Speaker 1: Not only this but you will also get the documentation service related to RC, License, Pollution and transfer at a very minimum price with doorstep service.       end_time:194 start_time:194 Speaker 2: That\u2019s really nice!      end_time:195 start_time:196 Speaker 1: Thank you sir. For full body insurance with all benefits this plan costs you 1299$ excluding taxes.    end_time:206 start_time:207 Speaker 1: If you sum up all your car related expenses for one year, this plan saves you a good amount.     end_time:213 start_time:213 Speaker 2: Yeah But I still think this price is out of my budget!     end_time:216 start_time:216 Speaker 1: Oh, not to worry! if you are interested in the plan and would like to buy it now, we have an existing offer that I think will excite you       end_time:223 start_time:224 Speaker 2: Yes, please I would like to know about     end_time:227 start_time:228 Speaker 1: If you wish to switch your current policy today then I can offer you an additional 30% discount on premium.       end_time:234 start_time:235 Speaker 2: Ok Thank you. But still the premium is high for one time payment.     end_time:239 start_time:240 Speaker 1: I have a solution there as well. We can provide this plan on an easy monthly instalment with zero interest rates.    end_time:246 start_time:246 Speaker 1: You can pay the premium by using your credit card, debit card and we can convert that into easy 3 months or a 6 month EMI.   With the EMI option you would be entitled to a further offer of 10% cashback.       end_time:255 start_time:255 Speaker 2: That\u2019s great.     end_time:261 start_time:261 Speaker 1: you have complete flexibility to activate or deactivate the add on services any time.    end_time:262 start_time:262 Speaker 1: Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F Secure subscription.    end_time:268 start_time:270 Speaker 1: Also, you can contact our customer executive for any assistance through our toll free helpline   end_time:280 start_time:281 Speaker 1: no: +1 vvv/////ooooo.       end_time:287 start_time:287 Speaker 2: Okay. Now tell me what the procedure is to switch the insurance policy. Does this take too long?    end_time:293 start_time:294 Speaker 1: This is very simple and I'll assist you to complete this process seamlessly. Would you let me know a few details about your existing insurance policy, please?    end_time:299 start_time:299 Speaker 1: 1. What is the brand name? 2. Policy name and 3. Policy number?     end_time:308 start_time:308 Speaker 2: I hold my car policy with progressive Policy name is: Auto liability coverage Policy number: 123-4323-8910     end_time:314 start_time:314 Speaker 1: Thanks for the information, your insurance policy can be switched right away. Please let me know if you wish to proceed.    end_time:324 start_time:324 Speaker 1: I will connect you with our verification department for further verification and payment process.       end_time:331 start_time:331 Speaker 2: Ok, go ahead.     end_time:336 start_time:336 Speaker 1: Please stay online while I transfer your call to verification department, please authenticate your personal data, please online     end_time:337 start_time:337 Speaker 1: May I have your name, date of birth, address and identification number please?       end_time:345 start_time:345 Speaker 2: My name is Dave, my date of birth is 27-08-1987, Address is 2968 west main street    end_time:349 start_time:351 Speaker 2: #12 Minneapolis MN23876 and my id number will be 132 765 384     end_time:359 start_time:360 Speaker 1: Thank you for the information Dave. Your verification is complete. If you could confirm your email id, I will have the policy details, terms and conditions shared with you along with the payment link.    end_time:368 start_time:370 Speaker 1: You can go ahead, read the document and make the payment. Please do share with me the payment reference number once you have paid successfully.   end_time:380 start_time:380 Speaker 1: I will have the process completed from my end.   end_time:388 start_time:389 Speaker 1: Also, before we proceed let me read the term and conditions for you The policy cannot be canceled now to the next renewal date.   end_time:391 start_time:392 Speaker 1: The policy will cover all damage after 7 days of purchase etc. Please don\u2019t share the personal information and card details to anyone.   Avoid any fraud and spam call and messages. Let me know if you have any question I\u2019ll be happy help you     end_time:400 start_time:401 Speaker 2: My email is Dave23@gamil.com. And I do not have any questions at the moment.     end_time:409 start_time:409 Speaker 1: Thanks Dave. Please check your inbox and I will wait for you online while you complete the process. Please let me know if you have any questions.     end_time:417 start_time:418 Speaker 2: Okay let me check. Oh, great I have your email.     end_time:424 start_time:425 Speaker 2: Hey the process is complete and here is the reference number, 234 990     end_time:432 start_time:433 Speaker 1: Thank you very much Dave. I have initiated the process and we will be sending in your invoice to your registered email and mobile number in a short while.   end_time:435 start_time:436 Speaker 1: And you will also receive the copy of your policy in your mail within 2 working days.   end_time:442 start_time:443 Speaker 1: The hard copy of your policy will be mailed to the registered mailing home address within 15 days.     end_time:453 start_time:454 Speaker 2: Thank you very much     end_time:460 start_time:461 Speaker 1: It was great talking to you and thank you so much for your time. You can always reach us out at 212 6345454. Have a good day!  end_time:466",start_stop_phrase:"",file_name:"US-EN-Insurance1.transcript",groupid:"91773",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance1.wav",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Good evening, I am John from DHL Auto insurance. Am I speaking with Dave? <br/>      ",start_time:3,end_time:8},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes I am Dave speaking. <br/>    ",start_time:9,end_time:10},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Hi Dave, I am calling to let you know that the DHL Auto insurance company has just released new rates that can save you up to 50% on your auto insurance premiums.  <br/>   ",start_time:10,end_time:19},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> So would you have 5 minutes to know more about it?  <br/>     ",start_time:19,end_time:22},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I already have auto insurance and I am also getting a lot of add-ons with a bare minimum price. So I\u2019m not looking for any change right now.  <br/>     ",start_time:23,end_time:30},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> That\u2019s great, sir! We offer a few unique benefits with a lesser price, if you are switching from your current plan to a new plan with us.  <br/>   ",start_time:30,end_time:38},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Let me explain the features that can help you decide further. <br/>       ",start_time:39,end_time:43},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok, go ahead and please make it fast <br/>   ",start_time:43,end_time:46},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I really appreciate your time and I will try and keep it quick and concise. There are four different plans that fit your profile.  <br/>   ",start_time:46,end_time:52},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> These are auto insurance with a wide range of services and benefits with competitive premium fees. <br/>       ",start_time:53,end_time:58},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok <br/>     ",start_time:58,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Plan \u2013A is the basic plan with a base fee of 35$ and application tax is 18% GST.  <br/>   ",start_time:59,end_time:67},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> It will cover the accidental damage on body parts only. Plan-B covers the body as well as electrical and electronics parts with the base fees of 45$.  <br/>   ",start_time:68,end_time:78},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Plan \u2013C is a customized and tailor-made plan which covers a wide range of damages to all body parts, engine etc  <br/>   ",start_time:79,end_time:87},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> this can be customer made as per your requirements. Although the base price is a little higher but again it depends on the requirements you have.  <br/>   ",start_time:87,end_time:97},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Plan \u2013 C is our flagship product and most valued product in the insurance domain. <br/>       ",start_time:97,end_time:102},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sounds good! I think plan-C suits my needs. I would like to explore this and understand this plan in depth. Can you explain about plan-C in detail? <br/>    ",start_time:102,end_time:110},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Awesome! Let me help you with more details on how Plan C can be custom built to suit your needs and take you through the pricing of it. <br/>   ",start_time:111,end_time:120},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> This plan insures your car completely and you can include any additional parts. This plan also offers 24x7 Roadside Assistance anywhere you need.  <br/>   ",start_time:122,end_time:132},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> All services are doorstep. You can get a discount on labor charges as well as washing on each service of your car.  <br/>   ",start_time:133,end_time:140},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Free towing charges for any breakdown. It will also keep you informed of any fraudulent usage and the protection measures. <br/>       ",start_time:140,end_time:149},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Oh Nice! What about the charges? <br/>     ",start_time:149,end_time:152},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Like I said earlier the pricing will be dependent on the services that you have chosen and included. So would you help me with a few more details on which section you wish to insure <br/>   ",start_time:152,end_time:162},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> or if you would like to consider the full car coverage? This will help me calculate the pricing. <br/>       ",start_time:163,end_time:168},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I would like to know the price for a full car including electrical and electronics parts. <br/>    ",start_time:169,end_time:175},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> That\u2019s a wise choice! Most of our customers choose this plan as it allows you to have a complete cover under one plan.  <br/>   ",start_time:175,end_time:183},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Not only this but you will also get the documentation service related to RC, License, Pollution and transfer at a very minimum price with doorstep service. <br/>       ",start_time:184,end_time:194},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s really nice! <br/>      ",start_time:194,end_time:195},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you sir. For full body insurance with all benefits this plan costs you 1299$ excluding taxes.  <br/>   ",start_time:196,end_time:206},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> If you sum up all your car related expenses for one year, this plan saves you a good amount. <br/>     ",start_time:207,end_time:213},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yeah But I still think this price is out of my budget! <br/>     ",start_time:213,end_time:216},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Oh, not to worry! if you are interested in the plan and would like to buy it now, we have an existing offer that I think will excite you <br/>       ",start_time:216,end_time:223},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes, please I would like to know about <br/>     ",start_time:224,end_time:227},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> If you wish to switch your current policy today then I can offer you an additional 30% discount on premium. <br/>       ",start_time:228,end_time:234},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok Thank you. But still the premium is high for one time payment. <br/>     ",start_time:235,end_time:239},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I have a solution there as well. We can provide this plan on an easy monthly instalment with zero interest rates.  <br/>   ",start_time:240,end_time:246},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> You can pay the premium by using your credit card, debit card and we can convert that into easy 3 months or a 6 month EMI.  <br/>   With the EMI option you would be entitled to a further offer of 10% cashback. <br/>       ",start_time:246,end_time:255},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s great. <br/>     ",start_time:255,end_time:261},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you have complete flexibility to activate or deactivate the add on services any time.  <br/>   ",start_time:261,end_time:262},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F Secure subscription.  <br/>   ",start_time:262,end_time:268},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Also, you can contact our customer executive for any assistance through our toll free helpline <br/>   ",start_time:270,end_time:280},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> no: +1 vvv/////ooooo. <br/>       ",start_time:281,end_time:287},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Okay. Now tell me what the procedure is to switch the insurance policy. Does this take too long? <br/>    ",start_time:287,end_time:293},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> This is very simple and I'll assist you to complete this process seamlessly. Would you let me know a few details about your existing insurance policy, please?  <br/>   ",start_time:294,end_time:299},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> 1. What is the brand name? 2. Policy name and 3. Policy number? <br/>     ",start_time:299,end_time:308},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I hold my car policy with progressive Policy name is: Auto liability coverage Policy number: 123-4323-8910 <br/>     ",start_time:308,end_time:314},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thanks for the information, your insurance policy can be switched right away. Please let me know if you wish to proceed.  <br/>   ",start_time:314,end_time:324},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I will connect you with our verification department for further verification and payment process. <br/>       ",start_time:324,end_time:331},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok, go ahead. <br/>     ",start_time:331,end_time:336},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Please stay online while I transfer your call to verification department, please authenticate your personal data, please online <br/>     ",start_time:336,end_time:337},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> May I have your name, date of birth, address and identification number please? <br/>       ",start_time:337,end_time:345},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> My name is Dave, my date of birth is 27-08-1987, Address is 2968 west main street  <br/>   ",start_time:345,end_time:349},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> #12 Minneapolis MN23876 and my id number will be 132 765 384 <br/>     ",start_time:351,end_time:359},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for the information Dave. Your verification is complete. If you could confirm your email id, I will have the policy details, terms and conditions shared with you along with the payment link.  <br/>   ",start_time:360,end_time:368},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> You can go ahead, read the document and make the payment. Please do share with me the payment reference number once you have paid successfully. <br/>   ",start_time:370,end_time:380},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I will have the process completed from my end. <br/>   ",start_time:380,end_time:388},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Also, before we proceed let me read the term and conditions for you The policy cannot be canceled now to the next renewal date. <br/>   ",start_time:389,end_time:391},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> The policy will cover all damage after 7 days of purchase etc. Please don\u2019t share the personal information and card details to anyone.  <br/>   Avoid any fraud and spam call and messages. Let me know if you have any question I\u2019ll be happy help you <br/>     ",start_time:392,end_time:400},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> My email is Dave23@gamil.com. And I do not have any questions at the moment. <br/>     ",start_time:401,end_time:409},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thanks Dave. Please check your inbox and I will wait for you online while you complete the process. Please let me know if you have any questions. <br/>     ",start_time:409,end_time:417},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Okay let me check. Oh, great I have your email. <br/>     ",start_time:418,end_time:424},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Hey the process is complete and here is the reference number, 234 990 <br/>     ",start_time:425,end_time:432},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you very much Dave. I have initiated the process and we will be sending in your invoice to your registered email and mobile number in a short while. <br/>   ",start_time:433,end_time:435},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> And you will also receive the copy of your policy in your mail within 2 working days. <br/>   ",start_time:436,end_time:442},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> The hard copy of your policy will be mailed to the registered mailing home address within 15 days. <br/>     ",start_time:443,end_time:453},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Thank you very much <br/>     ",start_time:454,end_time:460},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> It was great talking to you and thank you so much for your time. You can always reach us out at 212 6345454. Have a good day! <br/> ",start_time:461,end_time:466}]},{processing_time:218.93723234906793,audio_length:"253.546688",confidence:86.75,text:"start_time:00:00:00 <b><br/><b><br/><b>Speaker 1:</b> </b>Good evening I am David calling from Allstate Auto insurance. Am I speaking to John?<br/><b><br/><b>Speaker 2:</b> </b>yes<br/>  end_time:00:00:06 start_time:00:00:06 <b><br/><b><br/><b>Speaker 1:</b> </b>Hi John this is a reminder to call for your renewal due your Allstate auto liability insurance is nearing its expiry on this Friday. Please complete your renewal at the earliest. We also have released new rates policy plans and add on benefits for our existing customers please do check out and avail the benefits with your renewal. If you spare 2 minutes of your time I would love to explain how to avail benefits without paying any extra amount?<br/><b><br/><b>Speaker 2:</b> </b>Yes please go ahead<br/> <br/>  end_time:00:00:30 start_time:00:00:36 <b><br/><b><br/><b>Speaker 1:</b> </b>There are two plans that you can choose from while you renew your policy before the due date. Plan 1\u2013 Basic \u2013 your premium amount will be the same as the earlier and you will get 24x7 roadside assistance.Plan 2 - Cashback comes with a no claim bonus of 20% along with the 24x7 roadside assistance and 10% discount on service charges.<br/><b><br/><b>Speaker 2:</b> </b> That\u2019s good. Can you explain the pricing details of the cash back plan?<br/>  end_time:00:00:56 start_time:00:00:56 <b><br/><b><br/><b>Speaker 1:</b> </b>That\u2019s great. This plan costs you $324 including all taxes<br/><b><br/><b>Speaker 2:</b> </b>The cost is higher as compared to my existing policy.<br/>  end_time:00:01:04 start_time:00:01:04 <b><br/><b><br/><b>Speaker 1:</b> </b> Please don\u2019t worry about it. We can offer you an additional discount of 20% on the premium amount if you are completing the renewal of the policy today.<br/><b>Speaker 2:</b> </b>Yes sounds good! But the premium is quite high for a one time payment. end_time:00:01:16 start_time:00:01:16 <b><br/><b><br/><br/><b><br/><b>Speaker 1:</b> </b>Allow me to help you out there you have an option of zero interest EMI. You can choose to pay the premium by using your credit card debit card or mobile banking in easy instalments such as 3-month 6 month and 12 month. You can contact your bank for further offers and benefits. <br/><b>Speaker 2:</b> </b>That\u2019s great!<br/> end_time:00:01:33 start_time:00:01:33 <b><br/><b><br/><b>Speaker 1:</b> </b>We have launched a Mobile wallet service through which you can view and purchase Fastag spare parts etc with exciting offers. F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F\u2011Secure subscription.You have complete flexibility to activate or deactivate the add on services any time. Our F-secure service is a place where you have an overview of all the services and can manage all the devices that are protected under your F\u2011Secure subscription. Also you can contact our customer executive for any assistance through our toll-free helpline no: +1 (602) 475-5334.<br/><b>Speaker 2:</b></b>  Okay. Can you help me renew the policy with the plan-cashback?<br/> end_time:00:02:20 start_time:00:02:20 <b><br/><b><br/><br/><b>Speaker 1:</b></b> Sure! I would be glad to help you. Can you please verify a few details for further process?<br/><b>Speaker 2:</b></b>Yeah sure end_time:00:02:26 start_time:00:02:26 <b><br/><b><br/><br/><b>Speaker 1:</b></b> May I have your name date of birth address and identification number<br/><b>Speaker 2:</b> My name is John Snow my date of birth is 27-08-1987 Address is 2968 west main street #12  Minneapolis MN23876 and my id number will be 132 765 384  <br/>  end_time:00:02:50 start_time:00:02:50 <b><br/><b><br/><br/><b>Speaker 1:</b> Thank you! Your verification is successful. Now you can make the payment through the email you have received on your registered email address and please share the payment reference number once done.<br/><b>Speaker 2:</b></b>  Okay! Let me do that right away. Done and here is the reference number 234 990<br/> end_time:00:03:09 start_time:00:03:09 <b><br/><b><br/><b>Speaker 1:</b></b>  Sir please check your email and mobile number did you get the payment confirmation and renewal confirmation message from our side?<br/><b>Speaker 2:</b></b>Yes I received<br/>  end_time:00:03:17 start_time:00:03:17 <b><br/><b><br/><b>Speaker 1:</b></b>  Welcome aboard sir. You will receive the copy of your policy on your registered email within 2 working days and the hard copy of your policy will be mailed to your registered home address within 7 working days.<br/><b>Speaker 2: </b><b> Thank you very much<br/>  end_time:00:03:29 start_time:00:03:29 <b><br/><b><br/><b>Speaker 1:</b></b>  Now you can connect with us through WhatsApp or you can reach us anytime using our toll-free helpline number +1 (602) 475-5334<br/><b>Speaker 2:</b></b>Thank you.<br/>  end_time:00:03:40 start_time:00:03:40 <b><br/><b><br/><b>Speaker 1:</b></b>  The policy has some terms and conditions like \u2013 The cancellation of the policy cannot be processed until the next renewal date. The policy will cover all damage after 7 days of purchase. Please don\u2019t share the personal information and card details with anyone to avoid any fraud and spam calls and messages.Thank you again for purchasing our policy Would you like to know about any services or if you have any further queries please feel free to ask me<br/><b>Speaker 2:</b> No thanks. I'm good.<br/>  end_time:00:04:08 start_time:00:04:08 <b><br/><b><br/><b>Speaker 1:</b></b>Thank you for your valuable time & have a nice day Good bye!<br/><b>Speaker 2:</b> Yeah thanks.<br/>  end_time:00:04:14",start_stop_phrase:"",file_name:"US-EN-Insurance2.transcript",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance2.wav",chunk:[{text:"<b>Speaker 1:</b> </b>Good evening, I am David calling from Allstate Auto insurance. Am I speaking to John?\n<br/><b><br/><b>Speaker 2:</b> </b>yes\n<br/> ",progress:"inprogress",processing_time:12.903532922267914,audio_length:"269.505313",confidence:93,start_time:0,end_time:5,active:!1},{text:"<b>Speaker 1:</b> </b>Hi John, this is a reminder to call for your renewal due, your Allstate auto liability insurance is nearing its expiry on this Friday. Please complete your renewal at the earliest. We also have released new rates, policy plans and add on benefits for our existing customers, please do check out and avail the benefits with your renewal. If you spare 2 minutes of your time I would love to explain how to avail benefits without paying any extra amount?\n<br/><b><br/><b>Speaker 2:</b> </b>Yes, please go ahead\n<br/> <br/> ",progress:"inprogress",processing_time:21.985787698999047,audio_length:"269.505313",confidence:83,start_time:5,end_time:30,active:!1},{text:"<b>Speaker 1:</b> </b>There are two plans that you can choose from, while you renew your policy before the due date. Plan 1\u2013 Basic \u2013 your premium amount will be the same as the earlier and you will get 24x7 roadside assistance.Plan 2 - Cashback comes with a no claim bonus of 20%, along with the 24x7 roadside assistance and 10% discount on service charges.\n<br/><b><br/><b>Speaker 2:</b> </b> That\u2019s good. Can you explain the pricing details of the cash back plan?\n<br/> ",progress:"inprogress",processing_time:45.49682664126158,audio_length:"269.505313",confidence:91,start_time:30,end_time:56,active:!1},{text:"<b>Speaker 1:</b> </b>That\u2019s great. This plan costs you $324 including all taxes\n<br/><b><br/><b>Speaker 2:</b> </b>The cost is higher as compared to my existing policy.\n<br/> ",progress:"inprogress",processing_time:58.37921989709139,audio_length:"269.505313",confidence:89,start_time:56,end_time:65,active:!1},{text:"<b>Speaker 1:</b> </b> Please don\u2019t worry about it. We can offer you an additional discount of 20% on the premium amount if you are completing the renewal of the policy today.\n<br/><b>Speaker 2:</b> </b>Yes, sounds good! But the premium is quite high for a one time payment.\n",progress:"inprogress",processing_time:70.74062125757337,audio_length:"269.505313",confidence:93,start_time:65,end_time:76,active:!1},{text:"<br/><b><br/><b>Speaker 1:</b> </b>Allow me to help you out there, you have an option of zero interest EMI. You can choose to pay the premium by using your credit card, debit card, or mobile banking in easy instalments such as 3-month, 6 month and 12 month. You can contact your bank for further offers and benefits.\n <br/><b>Speaker 2:</b> </b>That\u2019s great!\n<br/>",progress:"inprogress",processing_time:78.33443552814424,audio_length:"269.505313",confidence:93,start_time:76,end_time:93,active:!1},{text:"<b>Speaker 1:</b> </b>We have launched a Mobile wallet service, through which you can view and purchase Fastag, spare parts etc with exciting offers. F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F\u2011Secure subscription.You have complete flexibility to activate or deactivate the add on services any time. Our F-secure service is a place where you have an overview of all the services and can manage all the devices that are protected under your F\u2011Secure subscription. Also, you can contact our customer executive for any assistance through our toll-free helpline no: +1 (602) 475-5334.\n<br/><b>Speaker 2:</b></b>  Okay. Can you help me renew the policy with the plan-cashback?\n<br/>",progress:"inprogress",processing_time:97.5800646636635,audio_length:"269.505313",confidence:81,start_time:93,end_time:140,active:!1},{text:"<br/><b>Speaker 1:</b></b> Sure! I would be glad to help you. Can you please verify a few details for further process?\n<br/><b>Speaker 2:</b></b>Yeah sure\n",progress:"inprogress",processing_time:130.18280158005655,audio_length:"269.505313",confidence:89.65,start_time:140,end_time:146,active:!1},{text:"<br/><b>Speaker 1:</b></b> May I have your name, date of birth, address and identification number\n<br/><b>Speaker 2:</b> My name is John Snow, my date of birth is 27-08-1987, Address is 2968 west main street #12  Minneapolis MN23876 and my id number will be 132 765 384 \n <br/> ",progress:"inprogress",processing_time:135.51642696373165,audio_length:"269.505313",confidence:91.28,start_time:146,end_time:170,active:!1},{text:"<br/><b>Speaker 1:</b> Thank you! Your verification is successful. Now you can make the payment through the email you have received on your registered email address and please share the payment reference number once done.\n<br/><b>Speaker 2:</b></b>  Okay! Let me do that right away. Done and here is the reference number, 234 990\n<br/>",progress:"inprogress",processing_time:159.83088982477784,audio_length:"269.505313",confidence:90.84,start_time:170,end_time:189,active:!1},{text:"<b>Speaker 1:</b></b>  Sir, please check your email and mobile number, did you get the payment confirmation and renewal confirmation message from our side?\n<br/><b>Speaker 2:</b></b>Yes I received\n<br/> ",progress:"inprogress",processing_time:179.70519897714257,audio_length:"269.505313",confidence:81.7,start_time:189,end_time:197,active:!1},{text:"<b>Speaker 1:</b></b>  Welcome aboard sir. You will receive the copy of your policy on your registered email within 2 working days and the hard copy of your policy will be mailed to your registered home address within 7 working days.\n<br/><b>Speaker 2: </b><b> Thank you very much\n<br/> ",progress:"inprogress",processing_time:192.26876882836223,audio_length:"269.505313",confidence:91.23,start_time:197,end_time:210,active:!1},{text:"<b>Speaker 1:</b></b>  Now you can connect with us through WhatsApp, or you can reach us anytime using our toll-free helpline number +1 (602) 475-5334\n<br/><b>Speaker 2:</b></b>Thank you.\n<br/> ",progress:"inprogress",processing_time:197.74940167181194,audio_length:"269.505313",confidence:91.15,start_time:210,end_time:221,active:!1},{text:"<b>Speaker 1:</b></b>  The policy has some terms and conditions like \u2013 The cancellation of the policy cannot be processed until the next renewal date. The policy will cover all damage after 7 days of purchase. Please don\u2019t share the personal information and card details with anyone to avoid any fraud and spam calls and messages.Thank you again for purchasing our policy Would you like to know about any services or if you have any further queries, please feel free to ask me\n<br/><b>Speaker 2:</b> No, thanks. I'm good.<br/> ",progress:"inprogress",processing_time:201.42717116512358,audio_length:"269.505313",confidence:91.28,start_time:221,end_time:248,active:!1},{text:"<b>Speaker 1:</b></b>Thank you for your valuable time, & have a nice day, Good bye!\n<br/><b>Speaker 2:</b> Yeah, thanks.\n<br/> ",progress:"inprogress",processing_time:224.9599015712738,audio_length:"269.505313",confidence:89.96,start_time:248,end_time:254,active:!1}]},{processing_time:253.17727200686932,audio_length:"278.058688",confidence:87.41,word_confidence:87.29,text:"start_time:00:00:00 <b><br/><b><br/><b>Speaker 1:</b></b> Good morning this is Sam calling from Mandovi motors am I speaking with Chris?<br/><b>Speaker 2:</b> Good morning Yes this is Chris speaking.<br/>  end_time:00:00:08 start_time:00:00:08 <b><br/><b><br/><b>Speaker 1:</b></b> I am calling to inform you that your vehicle insurance is expiring next month and this is a reminder for your renewal of the policy.<br/><b>Speaker 2:</b> Thanks for reminding me.<br/><b>Speaker 1:</b> We have revised the policy plans rates and add on benefits. Would you spare 2 minutes to know more about the renewal benefits at no extra cost?<br/><b>Speaker 2:</b> Yes go ahead.<br/> end_time:00:00:27 start_time:00:00:27 <b><br/><b><br/><b>Speaker 1:</b></b> That\u2019s great! Thanks.We have 3 plans Plan 1 - basic plan which you have subscribed to this plan offers 24x7 roadside assistance at the time of need.Plan 2 - Silver plan also comes with 24x7 roadside assistance along with 10% discount on service charges.<br/><b>Speaker 2:</b> Oh Nice ! Can you explain the services offered in the Silver plan ?<br/>  end_time:00:00:50 start_time:00:00:50 <b><br/><b><br/><b>Speaker 1:</b></b> Sure We offer emergency travel assistance during emergencies like accidents vehicle breakdowns as well as notifying you about fraudulent usage. You can avail 24x7 assistance from the contact center for any queries.<br/><b>Speaker 2:</b> Good. Can you also let me know if the other plan works? What is the difference between the two plans<br/> end_time:00:01:13 start_time:00:01:13 <b><br/><b><br/><b>Speaker 1:</b></b> Yes Chris I\u2019ll explain about that. Gold plan offers 24x7 roadside assistance along with doorstep services. You get a discount on labor charges on each service. We will provide you an emergency travel assistance during accidents and free towing service during vehicle breakdown. We will keep you informed about fraudulent usage and protection measures.<br/><b>Speaker 2:</b> This is good. What is the cost of the Gold plan ?<br/> end_time:00:01:39 start_time:00:01:39 <b><br/><b><br/><b>Speaker 1:</b></b> Gold pack will cost you 4000 dollars per year. We also have an Easy Monthly Instalment for a duration of 3 or 6 months.<br/><b>Speaker 2:</b> But I think the price is quite high.<br/> end_time:00:01:52 start_time:00:01:52 <b><br/><b><br/><b>Speaker 1:</b></b> Don't worry we have a solution there. You can now avail a discount of 20% on payment of the full premium amount.<br/><b>Speaker 2:</b> OK that\u2019s great! Is there anything else that the policy is entitled to?<br/>  end_time:00:02:05 start_time:00:02:05 <b><br/><b><br/><b>Speaker 1:</b></b> Yes you would get Mobile wallet service through which you can view and purchase Fastag spare parts etc. This is an add-on service hence you can activate or deactivate them. Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F-Secure subscription. Also you can contact our customer executive 24x7 for any assistance through our toll free helpline no: +91 9988004324.<br/><b>Speaker 2:</b></b> Ok cool.But I still feel the pricing is high<br/> end_time:00:02:46 start_time:00:02:46 <b><br/><b><br/><b>Speaker 1:</b></b> Sir if you renew your policy today I can give you a 20% discount on the premium amount. You can pay the amount via credit card debit card net banking or UPI. You can also avail 5% cashback if you are using UPI for payment.<br/><b>Speaker 2:</b> That\u2019s great.<br/> end_time:00:03:04 start_time:00:03:04 <b><br/><b><br/><b>Speaker 1:</b></b>If you are interested then we can go ahead and process your renewal with a new plan of your choice<br/><b>Speaker 2:</b> Yes please I would like to go with silver plan<br/>  end_time:00:03:12 start_time:00:03:12 <b><br/><b><br/><b>Speaker 1:</b></b>Thank you for your interest and giving us a chance to enhance our services. Please be on line while I fetch details and prepare your documents for renewal<br/><b>Speaker 2:</b> Okay Sure.<br/> end_time:00:03:22 start_time:00:03:22 <b><br/><b><br/><b>Speaker 1:</b></b> Thanks for your time. I\u2019ve shared the renewal documents to your registered email. Please e-sign in the documents make payment and share the reference number with me and i will go ahead and process the renewal.<br/><b>Speaker 2:</b> Ok let me do that right away. I've made the payment and signed the documents.<br/>  end_time:00:03:39 start_time:00:03:39 <b><br/><b><br/><b>Speaker 1:</b></b> You will receive an invoice to your registered email address and phone number very soon.You will receive the soft copy of renewal documents to your registered email address within 2 days and the hard copy will be mailed to your residential address within a week.I\u2019ve also shared a disclaimer please go through it.<br/><b>Speaker 2:</b> Ok Thanks.<br/> end_time:00:03:58 start_time:00:03:58 <b><br/><b><br/><b>Speaker 1:</b></b> Few of the policy has terms and conditions that i would like to highlight.The policy cannot be cancelled till the date of expiry.You cannot claim the insurance during self caused accidents due to drink and drive or drug intake also if the vehicle was driven by an unauthorized person.Please do not share personal information and insurance credentials with anyone and avoid any fraud and spam calls.If you need any clarity with the terms and conditions feel free to ask me<br/><b>Speaker 2:</b> No it's all good!<br/> end_time:00:04:29 start_time:00:04:29 <b><br/><b><br/><b>Speaker 1:</b></b> Thanks for your valuable time.In case you need more information feel free to call me. Have a great day!<br/><b>Speaker 2:</b> Thank you Bye<br/>  end_time:00:04:39",file_name:"US-EN-Insurance3.transcript",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance3.wav",chunk:[{text:"<b>Speaker 1:</b></b> Good morning, this is Sam calling from Mandovi motors, am I speaking with Chris?\n<br/><b>Speaker 2:</b> Good morning, Yes this is Chris speaking.\n<br/> ",progress:"inprogress",processing_time:16.983319647610188,audio_length:"308.522688",confidence:89,word_confidence:84.32,start_time:0,end_time:7,active:!1},{text:"<b>Speaker 1:</b></b> I am calling to inform you that your vehicle insurance is expiring next month and this is a reminder for your renewal of the policy.\n<br/><b>Speaker 2:</b> Thanks for reminding me.\n<br/><b>Speaker 1:</b> We have revised the policy plans, rates and add on benefits. Would you spare 2 minutes to know more about the renewal benefits at no extra cost?\n<br/><b>Speaker 2:</b> Yes, go ahead.<br/>",progress:"inprogress",processing_time:22.29546282067895,audio_length:"308.522688",confidence:95,word_confidence:94.32,start_time:7,end_time:27,active:!1},{text:"<b>Speaker 1:</b></b> That\u2019s great! Thanks.We have 3 plans, Plan 1 - basic plan, which you have subscribed to, this plan offers 24x7 roadside assistance at the time of need.Plan 2 - Silver plan also comes with 24x7 roadside assistance along with 10% discount on service charges.\n<br/><b>Speaker 2:</b> Oh Nice ! Can you explain the services offered in the Silver plan ?\n<br/> ",progress:"inprogress",processing_time:30.568858535960317,audio_length:"308.522688",confidence:90,word_confidence:86.26,start_time:27,end_time:50,active:!1},{text:"<b>Speaker 1:</b></b> Sure Chris, We offer emergency travel assistance during emergencies like accidents, vehicle breakdowns as well as notifying you about fraudulent usage. You can avail 24x7 assistance from the contact center for any queries.\n<br/><b>Speaker 2:</b> Good. Can you also let me know if the other plan works? What is the difference between the two plans\n<br/>",progress:"inprogress",processing_time:39.61179620400071,audio_length:"308.522688",confidence:86,word_confidence:85.5,start_time:50,end_time:73,active:!1},{text:"<b>Speaker 1:</b></b> Yes Chris ,I\u2019ll explain about that. Gold plan offers 24x7 roadside assistance along with doorstep services. You get a discount on labor charges on each service. We will provide you an emergency travel assistance during accidents and free towing service during vehicle breakdown. We will keep you informed about fraudulent usage and protection measures.\n<br/><b>Speaker 2:</b> This is good. What is the cost of the Gold plan ?\n<br/>",progress:"inprogress",processing_time:44.511617654934525,audio_length:"308.522688",confidence:94,word_confidence:92.18,start_time:73,end_time:99,active:!1},{text:"<b>Speaker 1:</b></b> Gold pack will cost you 4000 dollars per year. We also have an Easy Monthly Instalment for a duration of 3 or 6 months.\n<br/><b>Speaker 2:</b> But I think the price is quite high.\n<br/>",progress:"inprogress",processing_time:52.68804093077779,audio_length:"308.522688",confidence:87,word_confidence:85.48,start_time:99,end_time:113,active:!1},{text:"<b>Speaker 1:</b></b> Don't worry, we have a solution there. You can now avail a discount of 20% on payment of the full premium amount.\n<br/><b>Speaker 2:</b> OK that\u2019s great! Is there anything else that the policy is entitled to?\n<br/> ",progress:"inprogress",processing_time:60.96718751825392,audio_length:"308.522688",confidence:89,word_confidence:89.8,start_time:113,end_time:125,active:!1},{text:"<b>Speaker 1:</b></b> Yes, you would get Mobile wallet service, through which you can view and purchase Fastag, spare parts etc. This is an add-on service hence you can activate or deactivate them. Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F-Secure subscription. Also you can contact our customer executive 24x7 for any assistance through our toll free helpline no: +91 9988004324.\n<br/><b>Speaker 2:</b></b> Ok cool.But I still feel the pricing is high\n<br/>",progress:"inprogress",processing_time:67.54063908010721,audio_length:"308.522688",confidence:86,word_confidence:86.04,start_time:125,end_time:166,active:!1},{text:"<b>Speaker 1:</b></b> Sir if you renew your policy today, I can give you a 20% discount on the premium amount. You can pay the amount via credit card, debit card, net banking or UPI. You can also avail 5% cashback, if you are using UPI for payment.\n<br/><b>Speaker 2:</b> That\u2019s great.\n<br/>",progress:"inprogress",processing_time:75.30900268256664,audio_length:"308.522688",confidence:87,word_confidence:85.72,start_time:166,end_time:184,active:!1},{text:"<b>Speaker 1:</b></b>If you are interested, then we can go ahead and process your renewal with a new plan of your choice\n<br/><b>Speaker 2:</b> Yes, please I would like to go with silver plan\n<br/> ",progress:"inprogress",processing_time:84.96437314897776,audio_length:"308.522688",confidence:88,word_confidence:89.59,start_time:184,end_time:192,active:!1},{text:"<b>Speaker 1:</b></b>Thank you for your interest and giving us a chance to enhance our services. Please be on line, while I fetch details and prepare your documents for renewal\n<br/><b>Speaker 2:</b> Okay Sure.\n<br/>",progress:"inprogress",processing_time:93.68774020671844,audio_length:"308.522688",confidence:89,word_confidence:89.57,start_time:192,end_time:202,active:!1},{text:"<b>Speaker 1:</b></b> Thanks for your time. I\u2019ve shared the renewal documents to your registered email. Please e-sign in the documents, make payment and share the reference number with me and i will go ahead and process the renewal.\n<br/><b>Speaker 2:</b> Ok let me do that right away. I've made the payment and signed the documents.\n<br/> ",progress:"inprogress",processing_time:102.76316238753498,audio_length:"308.522688",confidence:86,word_confidence:84.09,start_time:202,end_time:219,active:!1},{text:"<b>Speaker 1:</b></b> You will receive an invoice to your registered email address and phone number very soon.You will receive the soft copy of renewal documents to your registered email address within 2 days and the hard copy will be mailed to your residential address within a week.I\u2019ve also shared a disclaimer, please go through it.\n<br/><b>Speaker 2:</b> Ok Thanks.\n<br/>",progress:"inprogress",processing_time:111.87993695214391,audio_length:"308.522688",confidence:87,word_confidence:86.24,start_time:219,end_time:238,active:!1},{text:"<b>Speaker 1:</b></b> Few of the policy has terms and conditions, that i would like to highlight.The policy cannot be cancelled till the date of expiry.You cannot claim the insurance during self caused accidents due to drink and drive or drug intake also if the vehicle was driven by an unauthorized person.Please do not share personal information and insurance credentials with anyone and avoid any fraud and spam calls.If you need any clarity with the terms and conditions, feel free to ask me\n<br/><b>Speaker 2:</b> No, it's all good!\n<br/>",progress:"inprogress",processing_time:120.92224641144276,audio_length:"308.522688",confidence:83,word_confidence:82.81,start_time:238,end_time:269,active:!1},{text:"<b>Speaker 1:</b></b> Thanks for your valuable time.In case you need more information feel free to call me. Have a great day!\n<br/><b>Speaker 2:</b> Thank you, Bye\n<br/> ",progress:"inprogress",processing_time:130.59257687814534,audio_length:"308.522688",confidence:87,word_confidence:80.5,start_time:269,end_time:279,active:!1}]},{processing_time:258.5243595801294,audio_length:"304.234688",confidence:83.78999999999999,word_confidence:84.45,text:" start_time:00:00:00 <b><br/><b><br/><b>Speaker 1:</b></b> Good evening I am Robert from DHL Auto insurance. Am I speaking to Mr Sam ?<br/><b>Speaker 2:</b> Good evening Yes this is Sam speaking.<br/> end_time:00:00:08 start_time:00:00:08 <b><br/><b><br/><b></br>Speaker 1:</b></b> Congratulation on your new car! I am calling you to offer an insurance policy that fits perfectly for your new car.<br/><b>Speaker 2:</b> No thanks Car dealer has already agreed to offer it.<br/>  end_time:00:00:18 start_time:00:00:18 <b><br/><b><br/><b>Speaker 1:</b></b>good to know that Mr Sam. Please spare 2 minutes of your time to learn about the DHL auto insurance policy and their benefits. This will help you decide on the best suit. I like to let you know that the DHL Auto insurance company has just released new rates that can save you up to 50% on your auto insurance premiums.<br/><b>Speaker 2:</b> Thanks But I\u2019m happy with the policy that I\u2019m buying not interested in others.<br/>  end_time:00:00:40 start_time:00:00:40 <b><br/><b><br/><b>Speaker 1:</b></b> sure Mr Sam it's good to know that you already have considered a plan. But I would request you to hear me out and then you may compare the plans and decide what plan fits your needs. We offer unique services with minimal charges and it's one of the renowned insurance in the Auto industry. So I request you to give me 5 minutes to explain further ?<br/><b>Speaker 2:</b> Okay but please keep it short!<br/>  end_time:00:01:03 start_time:00:01:03 <b><br/><b><br/><b>Speaker 1:</b></b> Thanks Let me get straight to the plans that I think suits your requirement. We have 3 Plans The first one - Basic plan with base fee of rupees 5000 and 10% GST for application tax. It will cover accidental parts of the vehicle.The second one: Silver plan covers body parts as well as electronic and electrical parts of the vehicle with base fees of rupees 8000 per annum & the third one is a Gold plan that covers all the damaged body parts of the vehicle and engine according to the customer\u2019s choice. Though the price is high it depends on the customer\u2019s choice and it is the flagship product that by far is a high demand product in the market.<br/><b>Speaker 2:</b> Interesting! I think the Gold plan is suitable for me. Can you explain the features in detail?<br/> end_time:00:01:47 start_time:00:01:47 <b><br/><b><br/><b>Speaker 1:</b></b> Yes sure! This plan will insure your car fully and you can add any parts for claiming insurance. Including this Gold plan offers you 24x7 Roadside Assistance whenever you need. All the services are at your doorstep. You get a discount on labor charges and washing on each service of your car. Free towing service is offered during vehicle breakdown. We will keep you informed of fraudulent usage and protection measures.<br/><b>Speaker 2:</b> Oh Nice! What about the charges?<br/>  end_time:00:02:15 start_time:00:02:15 <b><br/><b><br/><b>Speaker 1:</b></b> Thank you! Prior to discussing the pricing can I know which section you wish to insure for or will it be full car coverage?<br/><b>Speaker 2:</b> I would like to know the price for a full car including electrical and electronics parts.<br/><b>Speaker 1:</b>  That's a wise choice most of our customers choose this product. Opting for this means you don't have to worry about anything related to your car. Further we offer the documentation service related to RC license pollution emission testing services at a very minimum price with doorstep service.<br/><b>Speaker 2:</b> That\u2019s really nice<br/>  end_time:00:02:44 start_time:00:02:44 <b><br/><b><br/><b>Speaker 1:</b></b> Thank you sir. For full body insurance with all benefits it costs you rupees 12000 excluding GST. If you add all your car related expenses for a year I think this price is still much lower.<br/><b>Speaker 2:</b> But the cost looks too high!<br/><b>Speaker 1:</b> Please don't worry If you are interested then I can get you an exciting offer.<br/><b>Speaker 2:</b> Okay what is that?<br/> end_time:00:03:04 start_time:00:03:04 <b><br/><b><br/><b>Speaker 1:</b></b> You can now avail a discount of 20% on the premium amount. & if you wish to pay the full amount you can avail 30% cashback by using an UPI mode of payment.<br/><b>Speaker 2:</b> Thanks I still feel the price is quite high for one time payment.<br/><b>Speaker 1:</b></b> You may choose easy monthly instalment with zero interest for either 3 or 6 months.<br/><b>Speaker 2:</b> That\u2019s great.<br/> end_time:00:03:23 start_time:00:03:23 <b><br/><b><br/><b>Speaker 1:</b></b> Also further to all the benefits we just spoke we also provide Mobile wallet service through which you can view and purchase Fastag spare parts with exciting offers. This is an add-on service which you may activate or deactivate as per your need. Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F-Secure subscription. Also you can contact our customer executive for any assistance through our toll free helpline no: +917669873828.<br/><b>Speaker 2:</b> Okay. What is the procedure to switch the insurance policy?<br/> end_time:00:03:59 start_time:00:03:59 <b><br/><b><br/><b>Speaker 1:</b></b> Firstly thank you very much for choosing our service. It\u2019s our privilege to provide the best service. The process of switching the policy is simple you can start by filling in a google form with your details. The form is shared on your registered email id. While you do that I\u2019ll prepare the required documents to complete the verification process. Also go through the disclaimer shared with you.<br/><b>Speaker 2:</b>Ok I\u2019ll provide my details.<br/><b>Speaker 1:</b> Congratulations! Your verification process is completed. Please make the payment and share the receipt. Also e-sign in the documents for completing the official process.<br/><b>Speaker 2:</b> Yes I\u2019ve completed the payment.<br/> end_time:00:04:35 start_time:00:04:35 <b><br/><b><br/><b>Speaker 1:</b></b> Thanks for being a part of DHL auto insurance. The soft copy of your invoice has been shared on your email address. A soft copy of insurance documents will be shared with you within 3 days and hard copy will be mailed to your residential address within a week. You can contact me anytime for more information. If there is anything that you would like to know now please feel free to ask me.<br/><b>Speaker 2:</b> No Thanks I think I have a fair view of it. Bye!<br/><b>Speaker 1:</b> Thank you have a good day!<br/>  end_time:00:05:05",file_name:"US-EN-Insurance4.transcript",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance4.wav",chunk:[{text:"<b>Speaker 1:</b></b> Good evening, I am Robert from DHL Auto insurance. Am I speaking to Mr Sam ?\n<br/><b>Speaker 2:</b> Good evening, Yes this is Sam speaking.\n<br/>",progress:"inprogress",processing_time:16.74937797524035,audio_length:"304.234688",confidence:86,word_confidence:84.1,start_time:0,end_time:8,active:!1},{text:"<b>Speaker 1:</b></b> Congratulation on your new car! I am calling you to offer an insurance policy that fits perfectly for your new car.\n<br/><b>Speaker 2:</b> No thanks, Car dealer has already agreed to offer it.\n<br/> ",progress:"inprogress",processing_time:25.122103840112686,audio_length:"304.234688",confidence:87,word_confidence:82.32,start_time:8,end_time:18,active:!1},{text:"<b>Speaker 1:</b></b>good to know that Mr Sam. Please spare 2 minutes of your time to learn about the DHL auto insurance policy and their benefits. This will help you decide on the best suit. I like to let you know that the DHL Auto insurance company has just released new rates that can save you up to 50% on your auto insurance premiums.\n<br/><b>Speaker 2:</b> Thanks, But I\u2019m happy with the policy that I\u2019m buying, not interested in others.\n<br/> ",progress:"inprogress",processing_time:34.087352357804775,audio_length:"304.234688",confidence:84,word_confidence:85.11,start_time:18,end_time:40,active:!1},{text:"<b>Speaker 1:</b></b> sure Mr Sam, it's good to know that you already have considered a plan. But I would request you to hear me out and then you may compare the plans and decide what plan fits your needs. We offer unique services with minimal charges and it's one of the renowned insurance in the Auto industry. So I request you to give me 5 minutes to explain further ?\n<br/><b>Speaker 2:</b> Okay but please keep it short!\n<br/> ",progress:"inprogress",processing_time:41.14118430763483,audio_length:"304.234688",confidence:91,word_confidence:90.96,start_time:40,end_time:63,active:!1},{text:"<b>Speaker 1:</b></b> Thanks, Let me get straight to the plans that I think suits your requirement. We have 3 Plans, The first one - Basic plan with base fee of rupees 5000 and 10% GST for application tax. It will cover accidental parts of the vehicle.The second one: Silver plan covers body parts as well as electronic and electrical parts of the vehicle with base fees of rupees 8000 per annum & the third one is a Gold plan that covers all the damaged body parts of the vehicle and engine according to the customer\u2019s choice. Though the price is high, it depends on the customer\u2019s choice and it is the flagship product that by far is a high demand product in the market.\n<br/><b>Speaker 2:</b> Interesting! I think the Gold plan is suitable for me. Can you explain the features in detail?\n<br/>",progress:"inprogress",processing_time:50.38027579151094,audio_length:"304.234688",confidence:84,word_confidence:87.89,start_time:63,end_time:107,active:!1},{text:"<b>Speaker 1:</b></b> Yes sure! This plan will insure your car fully and you can add any parts for claiming insurance. Including this, Gold plan offers you 24x7 Roadside Assistance whenever you need. All the services are at your doorstep. You get a discount on labor charges and washing on each service of your car. Free towing service is offered during vehicle breakdown. We will keep you informed of fraudulent usage and protection measures.\n<br/><b>Speaker 2:</b> Oh Nice! What about the charges?\n<br/> ",progress:"inprogress",processing_time:58.018714455887675,audio_length:"304.234688",confidence:88,word_confidence:90.2,start_time:107,end_time:135,active:!1},{text:"<b>Speaker 1:</b></b> Thank you! Prior to discussing the pricing can I know which section you wish to insure for or will it be full car coverage?\n<br/><b>Speaker 2:</b> I would like to know the price for a full car including electrical and electronics parts.\n<br/><b>Speaker 1:</b>  That's a wise choice, most of our customers choose this product. Opting for this means you don't have to worry about anything related to your car. Further, we offer the documentation service related to RC, license, pollution, emission testing services at a very minimum price with doorstep service.\n<br/><b>Speaker 2:</b> That\u2019s really nice\n<br/> ",progress:"inprogress",processing_time:64.75931610353291,audio_length:"304.234688",confidence:88,word_confidence:88.95,start_time:135,end_time:164,active:!1},{text:"<b>Speaker 1:</b></b> Thank you sir. For full body insurance with all benefits, it costs you rupees 12000 excluding GST. If you add all your car related expenses for a year, I think this price is still much lower.\n<br/><b>Speaker 2:</b> But the cost looks too high!\n<br/><b>Speaker 1:</b> Please don't worry, If you are interested, then I can get you an exciting offer.\n<br/><b>Speaker 2:</b> Okay what is that?\n<br/>",progress:"inprogress",processing_time:72.37744055688381,audio_length:"304.234688",confidence:90,word_confidence:89.48,start_time:164,end_time:184,active:!1},{text:"<b>Speaker 1:</b></b> You can now avail a discount of 20% on the premium amount. & if you wish to pay the full amount you can avail 30% cashback by using an UPI mode of payment.\n<br/><b>Speaker 2:</b> Thanks, I still feel the price is quite high for one time payment.\n<br/><b>Speaker 1:</b></b> You may choose easy monthly instalment with zero interest for either 3 or 6 months.\n<br/><b>Speaker 2:</b> That\u2019s great.\n<br/>",progress:"inprogress",processing_time:78.08747625909746,audio_length:"304.234688",confidence:83,word_confidence:87.21,start_time:184,end_time:203,active:!1},{text:"<b>Speaker 1:</b></b> Also further to all the benefits we just spoke, we also provide Mobile wallet service, through which you can view and purchase Fastag, spare parts with exciting offers. This is an add-on service which you may activate or deactivate as per your need. Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F-Secure subscription. Also you can contact our customer executive for any assistance through our toll free helpline no: +917669873828.\n<br/><b>Speaker 2:</b> Okay. What is the procedure to switch the insurance policy?\n<br/>",progress:"inprogress",processing_time:85.14284739457071,audio_length:"304.234688",confidence:85,word_confidence:83.04,start_time:203,end_time:239,active:!1},{text:"<b>Speaker 1:</b></b> Firstly thank you very much for choosing our service. It\u2019s our privilege to provide the best service. The process of switching the policy is simple, you can start by filling in a google form with your details. The form is shared on your registered email id. While you do that I\u2019ll prepare the required documents to complete the verification process. Also go through the disclaimer shared with you.\n<br/><b>Speaker 2:</b>Ok I\u2019ll provide my details.\n<br/><b>Speaker 1:</b> Congratulations! Your verification process is completed. Please make the payment and share the receipt. Also e-sign in the documents for completing the official process.\n<br/><b>Speaker 2:</b> Yes I\u2019ve completed the payment.\n<br/>",progress:"inprogress",processing_time:93.69600331783295,audio_length:"304.234688",confidence:88,word_confidence:84.48,start_time:239,end_time:275,active:!1},{text:"<b>Speaker 1:</b></b> Thanks for being a part of DHL auto insurance. The soft copy of your invoice has been shared on your email address. A soft copy of insurance documents will be shared with you within 3 days and hard copy will be mailed to your residential address within a week. You can contact me anytime for more information. If there is anything that you would like to know now, please feel free to ask me.\n<br/><b>Speaker 2:</b> No Thanks, I think I have a fair view of it. Bye!\n<br/><b>Speaker 1:</b> Thank you have a good day!\n<br/> ",progress:"inprogress",processing_time:101.59386232681572,audio_length:"304.234688",confidence:88,word_confidence:85.47,start_time:275,end_time:305,active:!1}]},{processing_time:154.62203198485076,audio_length:"169.066688",confidence:87.38,word_confidence:87.15,text:"start_time:00:00:00 <b><br/><b><br/><b>Speaker 1:</b></b> Good morning This is Jonathan speaking from DHL Auto Insurance. May I know your name please?<br/><b>Speaker 2:</b> Good morning I\u2019m Dave speaking.<br/>  end_time:00:00:09 start_time:00:00:09 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> Thank you for calling DHL Auto Insurance Dave. How may I help you?<br/><b>Speaker 2:</b> I\u2019m facing an issue with my Insurance I\u2019m unable to claim it!<br/><b>Speaker 1:</b>I\u2019m sorry to hear that! Would you please help me with your policy number and I will have it checked?<br/><b>Speaker 2:</b> Yes my policy number is 2019DHL098KA76<br/>  end_time:00:00:29 start_time:00:00:29 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b> I see you have subscribed to the Gold plan costing $356 per annum and it\u2019s expiring on 12th January 2021. Is that correct ?<br/><b>Speaker 2:</b> Yes it is<br/> end_time:00:00:41 start_time:00:00:41 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> May I know what is the issue you are facing?<br/><b>Speaker 2:</b> I met with an accident last week but I am unable to claim for damaged parts of the vehicle as expected.<br/><b>Speaker 1:</b> Oh I\u2019m so sorry I hope you are not hurt!<br/><b>Speaker 2:</b> I\u2019m doing okay thanks for asking!<br/><b>Speaker 1:</b> Glad to hear that. But Dave I see as per the policy damaged parts are not covered. That is the reason you are unable to claim it!<br/><b>Speaker 2:</b> What? How is that possible when I bought the policy I was told that the policy covers the damaged part<br/>  end_time:00:01:08 start_time:00:01:08 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> Well Im afraid it does not. Can I know the name of the person who issued the insurance policy ?<br/><b>Speaker 2:</b> It was Greg Miller<br/><b>Speaker 1:</b> Okay. Can you share your insurance policy with me on support@DHL.com?<br/><b>Speaker 2:</b>Sure. I\u2019ve shared it now <br/> end_time:00:01:25 start_time:00:01:25 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> I went through your policy but I\u2019m sorry to say the company's policies have been revised and the facility to offer claims for damaged parts of a vehicle has been revoked. That is the reason you would not be able to claim the damaged parts of the vehicle.<br/><b>Speaker 2:</b> How can a company change policies without informing their customers? I just renewed the policy 2 months ago. Now I want to claim my insurance for the vehicle or I will need the refund of my premium paid.<br/><b>Speaker 1:</b> I\u2019m very sorry Dave as per the policy\u2019s terms & conditions there is no provision for me to return the premium amount and I would not be possible for me to allow a claim on the damaged parts as well! <br/><b>Speaker 2:</b> Now I\u2019ve been misled by the company and I am going as per the law to resolve this issue.<br/> end_time:00:02:12 start_time:00:02:12 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> I wish I could help but it is also your responsibility to keep yourself updated with the company\u2019s latest terms & conditions.<br/><b>Speaker 2:</b> It's the company's duty to inform the customers about any changes in the policy. You have not done that. I\u2019m going take actions as per the law.<br/>  end_time:00:02:29 start_time:00:02:29 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> Im sorry to hear that but the revised terms & conditions were sent to your registered email ID for your reference. But if you still wish to you are free do decide on your future course of action. I apologise that I would not be able to help you further.<br/><b>Speaker 2:</b> Fine let me go as per law to seek Justice.Good bye.<br/>  end_time:00:02:50 end_time:00:00:09 start_time:00:00:09 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> Thank you for calling DHL Auto Insurance Dave. How may I help you?<br/><b>Speaker 2:</b> I\u2019m facing an issue with my Insurance I\u2019m unable to claim it!<br/><b>Speaker 1:</b>I\u2019m sorry to hear that! Would you please help me with your policy number and I will have it checked?<br/><b>Speaker 2:</b> Yes my policy number is 2019DHL098KA76<br/>  end_time:00:00:29 start_time:00:00:29 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b> I see you have subscribed to the Gold plan costing $356 per annum and it\u2019s expiring on 12th January 2021. Is that correct ?<br/><b>Speaker 2:</b> Yes it is<br/> end_time:00:00:41 start_time:00:00:41 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> May I know what is the issue you are facing?<br/><b>Speaker 2:</b> I met with an accident last week but I am unable to claim for damaged parts of the vehicle as expected.<br/><b>Speaker 1:</b> Oh I\u2019m so sorry I hope you are not hurt!<br/><b>Speaker 2:</b> I\u2019m doing okay thanks for asking!<br/><b>Speaker 1:</b> Glad to hear that. But Dave I see as per the policy damaged parts are not covered. That is the reason you are unable to claim it!<br/><b>Speaker 2:</b> What? How is that possible when I bought the policy I was told that the policy covers the damaged part<br/>  end_time:00:01:08 start_time:00:01:08 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> Well Im afraid it does not. Can I know the name of the person who issued the insurance policy ?<br/><b>Speaker 2:</b> It was Greg Miller<br/><b>Speaker 1:</b> Okay. Can you share your insurance policy with me on support@DHL.com?<br/><b>Speaker 2:</b>Sure. I\u2019ve shared it now <br/> end_time:00:01:25 start_time:00:01:25 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> I went through your policy but I\u2019m sorry to say the company's policies have been revised and the facility to offer claims for damaged parts of a vehicle has been revoked. That is the reason you would not be able to claim the damaged parts of the vehicle.<br/><b>Speaker 2:</b> How can a company change policies without informing their customers? I just renewed the policy 2 months ago. Now I want to claim my insurance for the vehicle or I will need the refund of my premium paid.<br/><b>Speaker 1:</b> I\u2019m very sorry Dave as per the policy\u2019s terms & conditions there is no provision for me to return the premium amount and I would not be possible for me to allow a claim on the damaged parts as well! <br/><b>Speaker 2:</b> Now I\u2019ve been misled by the company and I am going as per the law to resolve this issue.<br/> end_time:00:02:12 start_time:00:02:12 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> I wish I could help but it is also your responsibility to keep yourself updated with the company\u2019s latest terms & conditions.<br/><b>Speaker 2:</b> It's the company's duty to inform the customers about any changes in the policy. You have not done that. I\u2019m going take actions as per the law.<br/>  end_time:00:02:29 start_time:00:02:29 <b><br/><b><br/><b><br/><b><br/><b>Speaker 1:</b></b> Im sorry to hear that but the revised terms & conditions were sent to your registered email ID for your reference. But if you still wish to you are free do decide on your future course of action. I apologise that I would not be able to help you further.<br/><b>Speaker 2:</b> Fine let me go as per law to seek Justice.Good bye.<br/>  end_time:00:02:50",file_name:"US-EN-Insurance5.transcript",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance5.wav",chunk:[{text:"<b>Speaker 1:</b></b> Good morning, This is Jonathan speaking from DHL Auto Insurance. May I know your name please?<br/><b>Speaker 2:</b> Good morning, I\u2019m Dave speaking.<br/>",progress:"inprogress",processing_time:17.98178189434111,audio_length:"169.066688",confidence:90,word_confidence:91,start_time:0,end_time:9,active:!1},{text:"<b>Speaker 1:</b></b> Thank you for calling DHL Auto Insurance, Dave. How may I help you?\n<br/><b>Speaker 2:</b> I\u2019m facing an issue with my Insurance, I\u2019m unable to claim it!\n<br/><b>Speaker 1:</b>I\u2019m sorry to hear that! Would you please help me with your policy number and I will have it checked?\n<br/><b>Speaker 2:</b> Yes, my policy number is 2019DHL098KA76\n<br/> ",progress:"inprogress",processing_time:28.03623283095658,audio_length:"169.066688",confidence:96,word_confidence:95.86,start_time:9,end_time:29,active:!0},{text:"<b>Speaker 1:</b> I see you have subscribed to the Gold plan costing $356 per annum and it\u2019s expiring on 12th January 2021. Is that correct ?\n<br/><b>Speaker 2:</b> Yes, it is\n<br/>",progress:"inprogress",processing_time:37.01707325130701,audio_length:"169.066688",confidence:90,word_confidence:89.1,start_time:29,end_time:41,active:!1},{text:"<b>Speaker 1:</b></b> May I know what is the issue you are facing?\n<br/><b>Speaker 2:</b> I met with an accident last week but I am unable to claim for damaged parts of the vehicle as expected.\n<br/><b>Speaker 1:</b> Oh I\u2019m so sorry, I hope you are not hurt!\n<br/><b>Speaker 2:</b> I\u2019m doing okay, thanks for asking!\n<br/><b>Speaker 1:</b> Glad to hear that. But Dave, I see as per the policy damaged parts are not covered. That is the reason you are unable to claim it!\n<br/><b>Speaker 2:</b> What? How is that possible, when I bought the policy I was told that the policy covers the damaged part\n<br/> ",progress:"inprogress",processing_time:45.454497361555696,audio_length:"169.066688",confidence:93,word_confidence:90.24,start_time:41,end_time:68,active:!1},{text:"<b>Speaker 1:</b></b> Well, Im afraid it does not. Can I know the name of the person who issued the insurance policy ?\n<br/><b>Speaker 2:</b> It was Greg Miller\n<br/><b>Speaker 1:</b> Okay. Can you share your insurance policy with me on support@DHL.com?\n<br/><b>Speaker 2:</b>Sure. I\u2019ve shared it now\n <br/>",progress:"inprogress",processing_time:54.11476386524737,audio_length:"169.066688",confidence:89,word_confidence:88.67,start_time:68,end_time:85,active:!1},{text:"<b>Speaker 1:</b></b> I went through your policy, but I\u2019m sorry to say, the company's policies have been revised, and the facility to offer claims for damaged parts of a vehicle has been revoked. That is the reason you would not be able to claim the damaged parts of the vehicle.\n<br/><b>Speaker 2:</b> How can a company change policies without informing their customers? I just renewed the policy 2 months ago. Now I want to claim my insurance for the vehicle or I will need the refund of my premium paid.\n<br/><b>Speaker 1:</b> I\u2019m very sorry Dave, as per the policy\u2019s terms & conditions there is no provision for me to return the premium amount and I would not be possible for me to allow a claim on the damaged parts as well! \n<br/><b>Speaker 2:</b> Now I\u2019ve been misled by the company and I am going as per the law to resolve this issue.<br/>",progress:"inprogress",processing_time:61.76927990280092,audio_length:"169.066688",confidence:84,word_confidence:82,start_time:85,end_time:132,active:!1},{text:"<b>Speaker 1:</b></b> I wish I could help but, it is also your responsibility to keep yourself updated with the company\u2019s latest terms & conditions.\n<br/><b>Speaker 2:</b> It's the company's duty to inform the customers about any changes in the policy. You have not done that. I\u2019m going take actions as per the law.\n<br/> ",progress:"inprogress",processing_time:70.85959428548813,audio_length:"169.066688",confidence:89,word_confidence:89.34,start_time:132,end_time:149,active:!1},{text:"<b>Speaker 1:</b></b> Im sorry to hear that but, the revised terms & conditions were sent to your registered email ID for your reference. But if you still wish to, you are free do decide on your future course of action. I apologise that I would not be able to help you further.\n<br/><b>Speaker 2:</b> Fine, let me go as per law to seek Justice.Good bye.\n<br/> ",progress:"inprogress",processing_time:79.67376596666873,audio_length:"169.066688",confidence:83,word_confidence:86.78,start_time:149,end_time:170,active:!1}]},{processing_time:243.45954779163003,audio_length:"308.522688",confidence:84.94,word_confidence:85.07,text:"start_time:00:00:00 <b><br/><b><br/><b>Speaker 1:</b></b> Good afternoon This is Richard speaking from Allstate Auto Insurance. May I know who I\u2019m speaking with<br/><b>Speaker 2:</b><b>Good afternoon I\u2019m Chris speaking.<br/> end_time:00:00:08 start_time:00:00:08 <b><br/><b><br/><b>Speaker 1:</b></b> Thank you for Allstate Auto Insurance. How may I help you today?<br/><b>Speaker 2:</b>I\u2019m calling to cancel my insurance.<br/> end_time:00:00:13 start_time:00:00:13 <b><br/><b><br/><b>Speaker 1:</b></b> I\u2019m sorry to hear that! May I know the reason for the cancellation? Was it due to the price service or a life change?<br/><b>Speaker 2:</b> I want to cancel it due to higher Pricing.<br/> end_time:00:00:22 start_time:00:00:22 <b><br/><b><br/><b>Speaker 1:</b></b> Please be on line for a few seconds I\u2019m redirecting the call to our insurance agent.<br/><b>Speaker 2:</b> Sure<br/><b>Speaker 1:</b> Hello Chris! Our receptionist just alerted me that you want to cancel your insurance due to the price?<br/><b>Speaker 2:</b>Yes it\u2019s just too much and I found a better deal.<br/> end_time:00:00:35 start_time:00:00:35 <b><br/><b><br/><b>Speaker 1:</b></b> I\u2019m sorry to hear that. We have loved having you as a client. May I ask you just one question before we work on your cancellations?<br/><b>Speaker 2:</b> Yes. Go ahead<br/><b>Speaker 1:</b> Were you by anychance aware that we have 12 of the best insurance carriers right here at Allstate insurance ?<br/><b>Speaker 2:</b>Maybe I\u2019m not sure.<br/> end_time:00:00:51 start_time:00:00:51 <b><br/><b><br/><b>Speaker 1:</b></b>I asked because too often our clients don\u2019t know that there is an option to keep working with us and not having to go through the hassle of switching agents. I was glad to hear that your decision was due to the price and not the service as I can help you with that.<br/><b>Speaker 2:</b> Thank you but I have already made up my mind.<br/><b>Speaker 1:</b> No worries! I actually have your account up on my screen and started reviewing it. Can you tell me what your new premium amount is?<br/><b>Speaker 2:</b>Way less. I\u2019m saving like 225$ per year with this new policy.<br/>  end_time:00:01:19 start_time:00:01:19 <b><br/><b><br/><b>Speaker 1:</b></b> Ok so you\u2019re saving about 18$ per month.<br/><b>Speaker 2:</b> Yes.<br/><b>Speaker 1:</b> I feel terrible that you didn\u2019t know that we could help you! I actually have some quotes coming in now that are competitive to what you were offered and you don\u2019t have to go through the hassle of moving. I\u2019m so glad you called today!<br/><b>Speaker 2:</b> I\u2019m not really interested. Can we just move forward with the cancellation? <br/> end_time:00:01:40 start_time:00:01:40 <b><br/><b><br/><b>Speaker 1:</b></b> Sure thing. I did just see some good rates come up with various benefits though. Can i take 5 minutes of yours to explain further?<br/><b>Speaker 2:</b> OK. What is the rate?<br/> end_time:00:01:49 start_time:00:01:49 <b><br/><b><br/><b>Speaker 1:</b></b> Plan \u2013A is the basic plan with a base fee of rupees $1102 including taxes. It will cover the accidental damage on body parts only. Plan-B covers the body as well as the electrical and electronics parts with the base fees of $1210.Plan \u2013C is the customized and tailor made plan which covers a wide range of damages to all body parts engine etc according to the customer\u2019s choice. Although the base price is a little higher it totally depends upon the customer's choice of services. It also happens to be our flagship product and is the most valued product in the insurance domain.<br/><b>Speaker 2:</b> Sounds good! I am thinking about plan-C but it may cost more again. Can you tell me about the plan-C in details<br/>  end_time:00:02:37 start_time:00:02:37 <b><br/><b><br/><b>Speaker 1:</b></b> Sure thing Let me explain it in detail. This plan will insure your car completely and you can add any parts if you wish to. Including this it also offers you 24x7 Roadside Assistance anywhere you need. All services are doorstep delivered. You can get a discount on labor charges and car wash on each service of your car. Plus free towing charges in case of breakdown. We will keep you informed of fraudulent usage and timely protection measures too.<br/><b>Speaker 2:</b> Oh Nice ! What about the charges?<br/>  end_time:00:03:07 start_time:00:03:07 <b><br/><b><br/><b>Speaker 1:</b></b> Thank you. I will be happy to explain the pricing. But before we move forward May I know which are the parts you wish to insure or you would like to insure the full car?<br/><b>Speaker 2:</b>  I would like to know the price for a full car including electrical parts and electronics.<br/><b>Speaker 1:</b> Ok great choice. Most of our customers choose this product because with this you don\u2019t have to worry about anything related to your car. Further we offer documentation services related to the License Pollution and transfers at a very minimum price with a doorstep facility.<br/><b>Speaker 2:</b> It\u2019s really nice.<br/>  end_time:00:03:37 start_time:00:03:37 <b><br/><b><br/><b>Speaker 1:</b></b> Yes! For full body insurance with all benefits this plan would costs you $1399 including the taxes. If you can add all your car related expenses for one year I think this price is much lower.<br/><b>Speaker 2:</b> But the cost is quite high.<br/>  end_time:00:03:53 start_time:00:03:53 <b><br/><b><br/><b>Speaker 1:</b></b> If you are interested then I can give you an exciting offer.<br/><b>Speaker 2:</b> Yes please<br/><b>Speaker 1:</b> If you can switch your current policy today then I can offer you an additional  20%discount on the premium.<br/><b>Speaker 2:</b> But the premium is still high for a one time payment.<br/> end_time:00:04:05 start_time:00:04:05 <b><br/><b><br/><b>Speaker 1:</b></b> We have solution there. We offer zero interest easy instalment options. You can pay the premium using credit card. And by doing so you can also avail an additional discount of 10%.<br/><b>Speaker 2:</b> That\u2019s great. Okay guide me on the procedure to switch to this policy.<br/> end_time:00:04:20 start_time:00:04:20 <b><br/><b><br/><b>Speaker 1:</b></b> Thank you I just wish we knew you were looking for a change so we could have done this sooner! All it would take is for me to finalize this rate have you sign some documents via e-sign and we can get this taken care of for you right away. I request you go through the disclaimer I have just shared with you and please make the payment. Once the payment is done do share the reference number with me.<br/><b>Speaker 2:</b>  I've made the payment and signed the documents.<br/>  end_time:00:04:47 start_time:00:04:47 <b><br/><b><br/><b>Speaker 1:</b></b> Please stay on line for a few seconds more while I complete your verification process. You will get the invoice to your registered phone number and to your email right away. The soft copy of your policy will be sent to you in 2 working days.<br/><b>Speaker 2:</b> Thank you!<br/>  end_time:00:05:00 start_time:00:05:00 <b><br/><b><br/><b>Speaker 1:</b></b> Thanks for continuing with us If you have any questions please feel free to call our helpline number. Have a great day. Bye<br/><b>Speaker 2:</b> Thanks bye.<br/>  end_time:00:05:09",file_name:"US-EN-Insurance6.transcript",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance6.wav",chunk:[{text:"<b>Speaker 1:</b></b> Good afternoon! This is Richard speaking from Allstate Auto Insurance. May I know who I\u2019m speaking with\n<br/><b>Speaker 2:</b><b>Good afternoon, I\u2019m Chris speaking.\n<br/>",progress:"inprogress",processing_time:16.983319647610188,audio_length:"308.522688",confidence:89,word_confidence:84.32,start_time:0,end_time:8,active:!1},{text:"<b>Speaker 1:</b></b> Thank you for Allstate Auto Insurance. How may I help you today?\n<br/><b>Speaker 2:</b>I\u2019m calling to cancel my insurance.\n<br/>",progress:"inprogress",processing_time:22.29546282067895,audio_length:"308.522688",confidence:95,word_confidence:94.32,start_time:8,end_time:13,active:!1},{text:"<b>Speaker 1:</b></b> I\u2019m sorry to hear that! May I know the reason for the cancellation? Was it due to the price, service, or a life change?\n<br/><b>Speaker 2:</b> I want to cancel it due to higher Pricing.\n<br/>",progress:"inprogress",processing_time:30.568858535960317,audio_length:"308.522688",confidence:90,word_confidence:86.26,start_time:13,end_time:22,active:!1},{text:"<b>Speaker 1:</b></b> Please be on line for a few seconds, I\u2019m redirecting the call to our insurance agent.\n<br/><b>Speaker 2:</b> Sure\n<br/><b>Speaker 1:</b> Hello Chris! Our receptionist just alerted me that you want to cancel your insurance due to the price?\n<br/><b>Speaker 2:</b>Yes, it\u2019s just too much and I found a better deal.\n<br/>",progress:"inprogress",processing_time:39.61179620400071,audio_length:"308.522688",confidence:86,word_confidence:85.5,start_time:22,end_time:35,active:!1},{text:"<b>Speaker 1:</b></b> I\u2019m sorry to hear that. We have loved having you as a client. May I ask you just one question before we work on your cancellations?\n<br/><b>Speaker 2:</b> Yes. Go ahead\n<br/><b>Speaker 1:</b> Were you by anychance aware that we have 12 of the best insurance carriers right here at Allstate insurance ?\n<br/><b>Speaker 2:</b>Maybe, I\u2019m not sure.\n<br/>",progress:"inprogress",processing_time:44.511617654934525,audio_length:"308.522688",confidence:94,word_confidence:92.18,start_time:35,end_time:51,active:!1},{text:"<b>Speaker 1:</b></b>I asked because, too often, our clients don\u2019t know that there is an option to keep working with us and not having to go through the hassle of switching agents. I was glad to hear that your decision was due to the price and not the service, as I can help you with that.\n<br/><b>Speaker 2:</b> Thank you, but I have already made up my mind.\n<br/><b>Speaker 1:</b> No worries! I actually have your account up on my screen and started reviewing it. Can you tell me what your new premium amount is?\n<br/><b>Speaker 2:</b>Way less. I\u2019m saving, like, 225$ per year with this new policy.<br/> ",progress:"inprogress",processing_time:52.68804093077779,audio_length:"308.522688",confidence:87,word_confidence:85.48,start_time:51,end_time:79,active:!1},{text:"<b>Speaker 1:</b></b> Ok, so you\u2019re saving about 18$ per month.\n<br/><b>Speaker 2:</b> Yes.\n<br/><b>Speaker 1:</b> I feel terrible that you didn\u2019t know that we could help you! I actually have some quotes coming in now that are competitive to what you were offered, and you don\u2019t have to go through the hassle of moving. I\u2019m so glad you called today!\n<br/><b>Speaker 2:</b> I\u2019m not really interested. Can we just move forward with the cancellation? <br/>",progress:"inprogress",processing_time:60.96718751825392,audio_length:"308.522688",confidence:89,word_confidence:89.8,start_time:79,end_time:100,active:!1},{text:"<b>Speaker 1:</b></b> Sure thing. I did just see some good rates come up with various benefits though. Can i take 5 minutes of yours to explain further?\n<br/><b>Speaker 2:</b> OK. What is the rate?\n<br/>",progress:"inprogress",processing_time:67.54063908010721,audio_length:"308.522688",confidence:100,word_confidence:86.04,start_time:100,end_time:109,active:!1},{text:"<b>Speaker 1:</b></b> Plan \u2013A is the basic plan with a base fee of rupees $1102 including taxes. It will cover the accidental damage on body parts only. Plan-B covers the body as well as the electrical and electronics parts with the base fees of $1210.Plan \u2013C is the customized and tailor made plan which covers a wide range of damages to all body parts, engine etc according to the customer\u2019s choice. Although the base price is a little higher, it totally depends upon the customer's choice of services. It also happens to be our flagship product and is the most valued product in the insurance domain.\n<br/><b>Speaker 2:</b> Sounds good! I am thinking about plan-C but it may cost more again. Can you tell me about the plan-C in details\n<br/> ",progress:"inprogress",processing_time:75.30900268256664,audio_length:"308.522688",confidence:87,word_confidence:85.72,start_time:109,end_time:157,active:!1},{text:"<b>Speaker 1:</b></b> Sure thing, Let me explain it in detail. This plan will insure your car completely and you can add any parts if you wish to. Including this, it also offers you 24x7 Roadside Assistance anywhere you need. All services are doorstep delivered. You can get a discount on labor charges and car wash on each service of your car. Plus free towing charges in case of breakdown. We will keep you informed of fraudulent usage and timely protection measures too.\n<br/><b>Speaker 2:</b> Oh Nice ! What about the charges?\n<br/> ",progress:"inprogress",processing_time:84.96437314897776,audio_length:"308.522688",confidence:88,word_confidence:89.59,start_time:157,end_time:187,active:!1},{text:"<b>Speaker 1:</b></b> Thank you. I will be happy to explain the pricing. But before we move forward May I know which are the parts you wish to insure or you would like to insure the full car?\n<br/><b>Speaker 2:</b>  I would like to know the price for a full car including electrical parts and electronics.\n<br/><b>Speaker 1:</b> Ok great choice. Most of our customers choose this product because, with this you don\u2019t have to worry about anything related to your car. Further, we offer documentation services related to the License, Pollution and transfers at a very minimum price with a doorstep facility.\n<br/><b>Speaker 2:</b> It\u2019s really nice.\n<br/> ",progress:"inprogress",processing_time:93.68774020671844,audio_length:"308.522688",confidence:89,word_confidence:89.57,start_time:187,end_time:217,active:!1},{text:"<b>Speaker 1:</b></b> Yes! For full body insurance with all benefits this plan would costs you $1399 including the taxes. If you can add all your car related expenses for one year, I think this price is much lower.\n<br/><b>Speaker 2:</b> But the cost is quite high.\n<br/> ",progress:"inprogress",processing_time:102.76316238753498,audio_length:"308.522688",confidence:86,word_confidence:84.09,start_time:217,end_time:233,active:!1},{text:"<b>Speaker 1:</b></b> If you are interested, then I can give you an exciting offer.\n<br/><b>Speaker 2:</b> Yes, please\n<br/><b>Speaker 1:</b> If you can switch your current policy today then I can offer you an additional  20%discount on the premium.\n<br/><b>Speaker 2:</b> But the premium is still high for a one time payment.\n<br/>",progress:"inprogress",processing_time:111.87993695214391,audio_length:"308.522688",confidence:87,word_confidence:86.24,start_time:233,end_time:245,active:!1},{text:"<b>Speaker 1:</b></b> We have solution there. We offer zero interest easy instalment options. You can pay the premium using credit card. And by doing so you can also avail an additional discount of 10%.\n<br/><b>Speaker 2:</b> That\u2019s great. Okay, guide me on the procedure to switch to this policy.\n<br/>",progress:"inprogress",processing_time:120.92224641144276,audio_length:"308.522688",confidence:83,word_confidence:82.81,start_time:245,end_time:260,active:!1},{text:"<b>Speaker 1:</b></b> Thank you, I just wish we knew you were looking for a change so we could have done this sooner! All it would take is for me to finalize this rate, have you sign some documents via e-sign, and we can get this taken care of for you right away. I request you go through the disclaimer I have just shared with you and please make the payment. Once the payment is done do share the reference number with me.\n<br/><b>Speaker 2:</b>  I've made the payment and signed the documents.\n<br/> ",progress:"inprogress",processing_time:130.59257687814534,audio_length:"308.522688",confidence:87,word_confidence:80.5,start_time:260,end_time:287,active:!1},{text:"<b>Speaker 1:</b></b> Please stay on line for a few seconds more, while I complete your verification process. You will get the invoice to your registered phone number and to your email right away. The soft copy of your policy will be sent to you in 2 working days.\n<br/><b>Speaker 2:</b> Thank you!\n<br/> ",progress:"inprogress",processing_time:140.49049292504787,audio_length:"308.522688",confidence:87,word_confidence:86.23,start_time:287,end_time:300,active:!1},{text:"<b>Speaker 1:</b></b> Thanks for continuing with us, If you have any questions please feel free to call our helpline number. Have a great day. Bye\n<br/><b>Speaker 2:</b> Thanks bye.\n<br/> ",progress:"inprogress",processing_time:147.43372008390725,audio_length:"308.522688",confidence:81,word_confidence:84.5,start_time:300,end_time:309,active:!1}]},{processing_time:242.40777166100452,audio_length:"546.398186",confidence:88.3,word_confidence:88.3,text:"start_time:00:00:00 <b><br/><b><br/> <b>Speaker 1:</b></b>  good evening I Am David from Aviva auto insurance and am i speaking to Mr Jaffe<br/><b>Speaker 2:</b> yeah I am Stacey's thinking<br/>  end_time:00:00:08 start_time:00:00:08 <b><br/><b><br/> <b>Speaker 1:</b></b>  hi Sophie I'm calling to let you know that we have either auto insurance company has just released new rates the customer's 14 insurance with Aviva insurance which you can save up to 50% on your insurance premium mom do you have 5 minutes to explore more about our products<br/> <b>Speaker 2:</b></b>  I already have a new insurance and I'm guessing good services for the bare minimum price so I'm not looking for any changes right now<br/> end_time:00:00:33 start_time:00:00:33 <b><br/><b><br/> <b>Speaker 1:</b> that's great hello however we also will for Unique benefits recently we got 5 star ratings in our product let me explain you the features and it will help you decide better<br/> <b>Speaker 2:</b></b>okay go ahead and please make it 5<br/> end_time:00:00:49 start_time:00:00:49 <b><br/><b><br/> <b>Speaker 1:</b>I really appreciate your time and I will try to keep it quick and concise they're full of different plans that fit your profile Steve's auto insurance with a wide range of services in benefits with competitive premium fees<br/><b>Speaker 2:</b> Okay<br/>  end_time:00:01:05 start_time:00:01:05 <b><br/><b><br/> <b>Speaker 1:</b></b>  play it's a basic plan we're based fee of 35 pounds in the application taxes 18% GST cuz of The Accidental damage on body parts only plan that covers the potty pads as well as electrical electronic parts with the base fees of 45 pounds Lancy is a customized in title 8 plan which covers a wide range of damages to World body parts engine X cetera he's going to be custom made I was pull your requirements go to the base price is a little higher but again it depends on the requirements you have flying see is our Flagship product it is the most value productivity entire insurance industry<br/> <b>Speaker 2:</b></b>  sounds good I think Clancy suits my needs I'd like to explore this and I just on this kind of debt please can you explain about plans and details<br/> end_time:00:01:59 start_time:00:01:59 <b><br/><b><br/> <b>Speaker 1:</b></b>  let me help you with more details on how plans he can be custom built to suit your needs and take you through the pricing event this planning shoes your car completely and you could include any additional comps this title so offers 247 roadside assistance anyway you need sir this is Abdul step you can get discount on labor charges as well as washing on each service so if you call free Towing charges an emergency travel assistance for any breakdown it will also keep you informed of any fraudulent usage and the protection measures<br/> <b>Speaker 2:</b></b>  oh nice what about the charges<br/> end_time:00:02:40 start_time:00:02:40 <b><br/><b><br/> <b>Speaker 1:</b>like I said you the pricing will be depending on the services that you have chosen and included so would you help me with a few more details about which sections you wish to insure or if you would like to consider the food Car Coverage this will help me calculate the pricing<br/> <b>Speaker 2:</b></b>  I would like to know the full price of a call including electrical and electronic spot<br/> end_time:00:03:03 start_time:00:03:03 <b><br/><b><br/> <b>Speaker 1:</b></b>  as wise choice most of our customers choose this plan is it allows you to have a complete cover under one plan including list you might have a few optional service on documentation related to our C license pollution and transfer the very minimum price with doorstep service<br/><b>Speaker 2:</b> that's really nice<br/>  end_time:00:03:24 start_time:00:03:24 <b><br/><b><br/> <b>Speaker 1:</b></b>  thank you Mom for a full body Insurance legal benefits this time cost you 1299 pounds excluding taxes did you sell your car related expenses for one year this plan gives you a good amount<br/><b>Speaker 2:</b></b>  yes I still think it's prices out to my budget so<br/> end_time:00:03:43 start_time:00:03:43 <b><br/><b><br/> <b>Speaker 1:</b></b> don't worry if you're interested in the plan would like to buy it now we have an existing offer the best thing would excite you<br/><b>Speaker 2:</b></b> yeah please tell me more about the outside<br/>  end_time:00:03:53 start_time:00:03:53 <b><br/><b><br/> <b>Speaker 1:</b></b>  if you wish to switch your current policy today then I can offer you an additional 30% discount on preview if you can come fill it anytime within the free look period of 15 days I did fully refundable<br/> <b>Speaker 2:</b></b>   okay thank you for the printing is still high for just one payment<br/> end_time:00:04:12 start_time:00:04:12 <b><br/><b><br/> <b>Speaker 1:</b>I have a solution there as well we can provide this plan on easy monthly installment with 0 interest rates you can pay you the premium by using your credit card or a debit card and we can convert into easy 3 month or 6 month BMI I'm with AMPM I option you would be entitled to a full offer of 10% cash back <br/><b>Speaker 2:</b>  that's great <br/>  end_time:00:04:37 start_time:00:04:37 <b><br/><b><br/> <b>Speaker 1:</b>you have complete flexibility to like 250 or deactivate the idle Services any timeSakura this is the place where you have an under View and manage all the devices the opportunities under your F secure subscription you can file the service so catching credit history I'm credit School free of cost the service is associated with our Partner Credit manager for the safety of the 1st payment you can use our Mobile Wallet Services excuse me there are few options Services as well associated with each policy the auction services like trouble plant insurance and Altos Badcock Home Delivery eccentric Yorkshire Services a paid service is the price varies according to customer requirements and policy plan so you can contact our customer executive for any assistance related to policy loss reporting and rolled through our toll free helpline number + 4484 free 265-6708<br/> <b>Speaker 2:</b></b>  okay now tell me what the procedure it's it's which the insurance policy does it take too long <br/> end_time:00:05:54 start_time:00:05:54 <b><br/><b><br/> <b>Speaker 1:</b></b> this is very simple and all assist you to complete this process seamless Lee would you let me know if you details about your existing insurance policy please 1 what is the brand name to policy 9 and 3 policy number<br/> <b>Speaker 2:</b></b>  I hope my call policy with Progressive the policy name is auto liability coverage on the policy number is +12-340-323-8910<br/> end_time:00:06:21 start_time:00:06:21 <b><br/><b><br/> <b>Speaker 1:</b></b>  thanks for the information your insurance policy can be switched right away please let me know if you wish to proceed I will connect you with our verification department for further verification on payment process<br/> <b>Speaker 2:</b></b>   okay and I had<br/> end_time:00:06:36 start_time:00:06:36 <b><br/><b><br/> <b>Speaker 1:</b></b>  please stay online well I transfer your call to verification Department please open ticket your personal data online Bullhead up your name Jason address and identification number please<br/> <b>Speaker 2:</b></b>  my name is Sophie my date of birth is 27th 08 1987 my address is 2968 West Main Street London 23876 my ID number will be 132-765-3084<br/> end_time:00:07:09 start_time:00:07:09 <b><br/><b><br/> <b>Speaker 1:</b> thank you for the installation source your verification is complete you could confirm your email ID I would like to pussy details terms and conditions shared with you along with the payment link you kill ahead read the document make the payment please do share with me the paymentreference number once you have paid successfully I left remaining process complete it from my end also before we proceed let me read the terms and conditions for you policy kennel because as of now to the next renewal date the policy will cover old damage up to 7 Days of purchase except row please don't share the postal information I'm talking to him to anyone avoid any fraud and span cool and messages let me know if you have any questions I'll be happy to help you <br/><b>Speaker 2:</b></b> my email is safety23@gmail.com and I do not have any questions at the moment<br/> end_time:00:08:10 start_time:00:08:10 <b><br/><b><br/> <b>Speaker 1:</b></b>  thanks Sophie please check your inbox and I will wait for you on the line while you complete the process please let me know if you have any questions<br/> <b>Speaker 2:</b></b>okay let me check okay I have your email hey the princess number is complete and here is the reference number 23499 <br/>  end_time:00:08:28 start_time:00:08:28 <b><br/><b><br/> <b>Speaker 1:</b></b>  thank you very much so see I have initiated the process and we will be sending in your invoice to your registered email on mobile number in a short while to receive the copy of your policy in an email within 2 working days hope you feel policy will be mailed to the registered mating home address within 15 days the policy coverage for one-year-olds our renewal next renewal date<br/> <b>Speaker 2:</b></b>thank you very much<br/>  end_time:00:08:55 start_time:00:08:55 <b><br/><b><br/> <b>Speaker 1:</b></b>  it was wonderful talking to you thank you so much for your time you can always reach us outside 212-634-5454 have a good day<br/>  end_time:00:09:07",file_name:"UK_transcript1.transcript",file_url:"https://uearn.ai/call_records/84021/UK_transcript1.mp3",chunk:[{text:"<b>Speaker 1:</b></b>  good evening I Am David from Aviva auto insurance and am i speaking to Mr Jaffe\n<br/><b>Speaker 2:</b> yeah I am Stacey's thinking\n<br/> ",progress:"inprogress",processing_time:36.640947726991726,audio_length:"546.398186",confidence:81.59,word_confidence:83.17,start_time:0,end_time:8,active:!1},{text:"<b>Speaker 1:</b></b>  hi Sophie I'm calling to let you know that we have either auto insurance company has just released new rates the customer's 14 insurance with Aviva insurance\n which you can save up to 50% on your insurance premium mom do you have 5 minutes to explore more about our products\n<br/> <b>Speaker 2:</b></b>  I already have a new insurance and I'm guessing good services for the bare minimum price so I'm not looking for any changes right now\n<br/>",progress:"inprogress",processing_time:45.72973974599154,audio_length:"546.398186",confidence:82.17,word_confidence:84.35,start_time:8,end_time:33,active:!1},{text:"<b>Speaker 1:</b> that's great hello however we also will for Unique benefits recently we got 5 star ratings in our product let me explain you the features and it will help you decide better\n<br/> <b>Speaker 2:</b></b>okay go ahead and please make it 5\n<br/>",progress:"inprogress",processing_time:59.08779275199049,audio_length:"546.398186",confidence:84.22999999999999,word_confidence:88.47,start_time:33,end_time:49,active:!1},{text:"<b>Speaker 1:</b>I really appreciate your time and I will try to keep it quick and concise they're full of different plans that fit your profile Steve's auto insurance with a wide range of services in benefits with competitive premium fees\n<br/><b>Speaker 2:</b> Okay\n<br/> ",progress:"inprogress",processing_time:73.64053702598903,audio_length:"546.398186",confidence:82.78,word_confidence:85.56,start_time:49,end_time:65,active:!1},{text:"<b>Speaker 1:</b></b>  play it's a basic plan we're based fee of 35 pounds in the application taxes 18% GST\n cuz of The Accidental damage on body parts only plan that covers the potty pads as well as electrical electronic parts with the base fees of 45 pounds\n Lancy is a customized in title 8 plan which covers a wide range of damages to World body parts engine X cetera\n he's going to be custom made I was pull your requirements go to the base price is a little higher but again it depends on the requirements you have\n flying see is our Flagship product it is the most value productivity entire insurance industry\n<br/> <b>Speaker 2:</b></b>  sounds good I think Clancy suits my needs I'd like to explore this and I just on this kind of debt please can you explain about plans and details\n<br/>",progress:"inprogress",processing_time:88.79061561098206,audio_length:"546.398186",confidence:82.75,word_confidence:85.51,start_time:65,end_time:119,active:!1},{text:"<b>Speaker 1:</b></b>  let me help you with more details on how plans he can be custom built to suit your needs and take you through the pricing event\n this planning shoes your car completely and you could include any additional comps this title so offers 247 roadside assistance anyway you need\n sir this is Abdul step you can get discount on labor charges as well as washing on each service so if you call\n free Towing charges an emergency travel assistance for any breakdown it will also keep you informed of any fraudulent usage and the protection measures\n<br/> <b>Speaker 2:</b></b>  oh nice what about the charges\n<br/>",progress:"inprogress",processing_time:140.28476544300793,audio_length:"546.398186",confidence:88.12,word_confidence:86.25,start_time:119,end_time:160,active:!1},{text:"<b>Speaker 1:</b>like I said you the pricing will be depending on the services that you have chosen and included\n so would you help me with a few more details about which sections you wish to insure or if you would like to consider the food Car Coverage this will help me calculate the pricing\n<br/> <b>Speaker 2:</b></b>  I would like to know the full price of a call including electrical and electronic spot\n<br/>",progress:"inprogress",processing_time:173.2382117859961,audio_length:"546.398186",confidence:82.28,word_confidence:84.56,start_time:160,end_time:183,active:!1},{text:"<b>Speaker 1:</b></b>  as wise choice most of our customers choose this plan is it allows you to have a complete cover\n under one plan\n including list you might have a few optional service on documentation related to our C license pollution and transfer the very minimum price with doorstep service\n<br/><b>Speaker 2:</b> that's really nice\n<br/> ",progress:"inprogress",processing_time:198.38091519399313,audio_length:"546.398186",confidence:85.35,word_confidence:80.7,start_time:183,end_time:204,active:!1},{text:"<b>Speaker 1:</b></b>  thank you Mom for a full body Insurance legal benefits this time cost you 1299 pounds excluding taxes\n did you sell your car related expenses for one year this plan gives you a good amount\n<br/><b>Speaker 2:</b></b>  yes I still think it's prices out to my budget so\n<br/>",progress:"inprogress",processing_time:203.26930600299966,audio_length:"546.398186",confidence:81.87,word_confidence:83.72999999999999,start_time:204,end_time:223,active:!1},{text:"<b>Speaker 1:</b></b> don't worry if you're interested in the plan would like to buy it now we have an existing offer the best thing would excite you\n<br/><b>Speaker 2:</b></b> yeah please tell me more about the outside\n<br/> ",progress:"inprogress",processing_time:221.4121421900054,audio_length:"546.398186",confidence:83.19,word_confidence:86.37,start_time:223,end_time:233,active:!1},{text:"<b>Speaker 1:</b></b>  if you wish to switch your current policy today then I can\n offer you an additional 30% discount on preview\n if you can come fill it anytime within the free look period of 15 days I did fully refundable<br/> <b>Speaker 2:</b></b>   okay thank you for the printing is still high for just one payment\n<br/>",progress:"inprogress",processing_time:225.78154509299202,audio_length:"546.398186",confidence:86.92,word_confidence:83.85,start_time:233,end_time:252,active:!1},{text:"<b>Speaker 1:</b>I have a solution there as well we can provide this plan on easy monthly installment with 0 interest rates\n you can pay you the premium by using your credit card or a debit card and we can convert into easy 3 month or 6 month BMI I'm with AMPM I option you would be entitled to a full offer of 10% cash back\n <br/><b>Speaker 2:</b>  that's great \n<br/> ",progress:"inprogress",processing_time:237.5324890819902,audio_length:"546.398186",confidence:85.93,word_confidence:81.85,start_time:252,end_time:277,active:!1},{text:"<b>Speaker 1:</b>you have complete flexibility to like 250 or deactivate the idle Services any time\nSakura this is the place where you have an under View and manage all the devices the opportunities under your F secure subscription\n you can file the service so catching credit history I'm credit School free of cost the service is associated with our Partner Credit manager\n for the safety of the 1st payment you can use our Mobile Wallet Services excuse me\n there are few options Services as well associated with each policy\n the auction services like trouble plant insurance and Altos Badcock Home Delivery eccentric\n Yorkshire Services a paid service is the price varies according to customer requirements and policy plan\n so you can contact our customer executive for any assistance related to policy loss reporting and rolled through our toll free helpline number + 4484 free 265-6708\n<br/> <b>Speaker 2:</b></b>  okay now tell me what the procedure it's it's which the insurance policy does it take too long \n<br/>",progress:"inprogress",processing_time:249.52771940798266,audio_length:"546.398186",confidence:82.45,word_confidence:84.91,start_time:277,end_time:354,active:!1},{text:"<b>Speaker 1:</b></b> this is very simple and all assist you to complete this process seamless Lee would you let me know if you details about your existing insurance policy please 1 what is the brand name to policy 9 and 3 policy number\n<br/> <b>Speaker 2:</b></b>  I hope my call policy with Progressive the policy name is auto liability coverage on the policy number is +12-340-323-8910\n<br/>",progress:"inprogress",processing_time:319.541115739994,audio_length:"546.398186",confidence:84.28,word_confidence:88.56,start_time:354,end_time:381,active:!1},{text:"<b>Speaker 1:</b></b>  thanks for the information your insurance policy can be switched right away\n please let me know if you wish to proceed I will connect you with our verification department for further verification on payment process<br/> <b>Speaker 2:</b></b>   okay and I had\n<br/>",progress:"inprogress",processing_time:336.2906093930069,audio_length:"546.398186",confidence:84.13,word_confidence:88.26,start_time:381,end_time:396,active:!1},{text:"<b>Speaker 1:</b></b>  please stay online well I transfer your call to verification Department please open ticket your personal data online Bullhead up your name Jason address and identification number please\n<br/> <b>Speaker 2:</b></b>  my name is Sophie my date of birth is 27th 08 1987 my address is 2968 West Main Street London\n 23876 my ID number will be 132-765-3084\n<br/>",progress:"inprogress",processing_time:347.01856518298155,audio_length:"546.398186",confidence:82.78999999999999,word_confidence:85.57,start_time:396,end_time:429,active:!1},{text:"<b>Speaker 1:</b> thank you for the installation source your verification is complete you could confirm your email ID I would like to pussy details terms and conditions shared with you along with the payment link\n you kill ahead read the document make the payment please do\n share with me the paymentreference number once you have paid successfully\n I left remaining process complete it from my end also before we proceed let me read the terms and conditions for you\n policy kennel because as of now to the next renewal date the policy will cover old damage up to 7 Days of purchase except row\n please don't share the postal information I'm talking to him to anyone avoid any fraud and span cool and messages let me know if you have any questions I'll be happy to help you \n<br/><b>Speaker 2:</b></b> my email is safety23@gmail.com and I do not have any questions at the moment\n<br/>",progress:"inprogress",processing_time:383.32029226998566,audio_length:"546.398186",confidence:82.83,word_confidence:85.67,start_time:429,end_time:490,active:!1},{text:"<b>Speaker 1:</b></b>  thanks Sophie please check your inbox and I will wait for you on the line while you complete the process\n please let me know if you have any questions\n<br/> <b>Speaker 2:</b></b>okay let me check okay I have your email\n hey the princess number is complete and here is the reference number 23499\n <br/> ",progress:"inprogress",processing_time:441.83933770799194,audio_length:"546.398186",confidence:83.85,word_confidence:87.7,start_time:490,end_time:508,active:!1},{text:"<b>Speaker 1:</b></b>  thank you very much so see I have initiated the process and we will be\n sending in your invoice to your registered email on mobile number in a short while to receive the copy of your policy in an email within 2 working days\n hope you feel policy will be mailed to the registered mating home address within 15 days\n the policy coverage for one-year-olds our renewal next renewal date\n<br/> <b>Speaker 2:</b></b>thank you very much\n<br/> ",progress:"inprogress",processing_time:456.8855877110036,audio_length:"546.398186",confidence:85.64,word_confidence:81.29,start_time:508,end_time:535,active:!1},{text:"<b>Speaker 1:</b></b>  it was wonderful talking to you thank you so much for your time you can always reach us outside 212-634-5454 have a good day\n<br/> ",progress:"inprogress",processing_time:476.180841622001,audio_length:"546.398186",confidence:85.44,word_confidence:80.88,start_time:535,end_time:547,active:!1}]},{processing_time:243.45954779163003,audio_length:"408",confidence:86.75,text:"start_time:00:00:00 <b><br/><b><br/> <b>Speaker 1:</b></b> Good afternoon! This is Richard speaking from Allstate Auto Insurance. May I know who I\u2019m speaking with <br/><b>Speaker 2:</b><b>Good afternoon I\u2019m Chris speaking. <br/> end_time:00:00:10  start_time:00:00:10 <b><br/><b><br/> <b>Speaker 1:</b></b> Thank you for Allstate Auto Insurance. How may I help you today? <br/><b>Speaker 2:</b>I\u2019m calling to cancel my insurance. <br/> end_time:00:00:18  start_time:00:00:18 <b><br/><b><br/> <b>Speaker 1:</b></b> Oh I\u2019m sorry to hear that! May I know the reason for the cancellation? Was it due to the price service or a life change? <br/><b>Speaker 2:</b> I want to cancel it due to higher Pricing. <br/> end_time:00:00:29  start_time:00:00:29 <b><br/><b><br/> <b>Speaker 1:</b></b> Please be on line for a few seconds I\u2019m redirecting the call to our insurance agent. <br/><b>Speaker 2:</b> Sure <br/><b>Speaker 1:</b> Hello Chris! Our receptionist just alerted me that you want to cancel your insurance due to the price? <br/><b>Speaker 2:</b>Yes it\u2019s just too much and I found a better deal. <br/> end_time:00:00:48  start_time:00:00:48 <b><br/><b><br/> <b>Speaker 1:</b></b> I\u2019m sorry to hear that. We have loved having you as a client. May I ask you just one question before we work on your cancellations? <br/><b>Speaker 2:</b> Yes. Go ahead <br/><b>Speaker 1:</b> Were you by anychance aware that we have 12 of the best insurance carriers right here at Allstate insurance ? <br/><b>Speaker 2:</b>Maybe I\u2019m not sure. <br/> end_time:00:01:05  start_time:00:01:05 <b><br/><b><br/> <b>Speaker 1:</b></b>I asked because too often our clients don\u2019t know that there is an option to keep working with us and not having to go through the hassle of switching agents. I was glad to hear that your decision was due to the price and not the service as I can help you with that. <br/><b>Speaker 2:</b> Thank you but I have already made up my mind. <br/><b>Speaker 1:</b> No worries! I actually have your account up on my screen and started reviewing it. Can you tell me what your new premium amount is? <br/><b>Speaker 2:</b>Way less. I\u2019m saving like \xa3225 per year with this new policy.<br/> end_time:00:01:43  start_time:00:01:43 <b><br/><b><br/> <b>Speaker 1:</b></b> Ok so you\u2019re saving about \xa318 per month. <br/><b>Speaker 2:</b> Yes. <br/><b>Speaker 1:</b> I feel terrible that you didn\u2019t know that we could help you! I actually have some quotes coming in now that are competitive to what you were offered and you don\u2019t have to go through the hassle of moving. I\u2019m so glad you called today! <br/><b>Speaker 2:</b> I\u2019m not really interested. Can we just move forward with the cancellation? <br/> end_time:00:02:06  start_time:00:02:06 <b><br/><b><br/> <b>Speaker 1:</b></b> Sure thing. I did just see some good rates come up with various benefits though. Can i take 5 minutes of yours to explain further? <br/><b>Speaker 2:</b> OK. What is the rate? <br/> end_time:00:02:20  start_time:00:02:20 <b><br/><b><br/> <b>Speaker 1:</b></b> Plan \u2013A is the basic plan with a base fee of rupees \xa31102 including taxes. It will cover the accidental damage on body parts only. Plan-B covers the body as well as the electrical and electronics parts with the base fees of \xa31210.Plan \u2013C is the customized and tailor made plan which covers a wide range of damages to all body parts engine etc according to the customer\u2019s choice. Although the base price is a little higher it totally depends upon the customer's choice of services. It also happens to be our flagship product and is the most valued product in the insurance domain. <br/><b>Speaker 2:</b> Sounds good! I am thinking about plan-C but it may cost more again. Can you tell me about the plan-C in details <br/> end_time:00:03:17  start_time:00:03:17 <b><br/><b><br/> <b>Speaker 1:</b></b> Sure thing Let me explain it in detail. This plan will insure your car completely and you can add any parts if you wish to. Including this it also offers you 24x7 Roadside Assistance anywhere you need. All services are doorstep delivered. You can get a discount on labor charges and car wash on each service of your car. Plus free towing charges in case of breakdown. We will keep you informed of fraudulent usage and timely protection measures too. <br/><b>Speaker 2:</b> Oh Nice ! What about the charges? <br/> end_time:00:03:53  start_time:00:03:53 <b><br/><b><br/> <b>Speaker 1:</b></b> Thank you. I will be happy to explain the pricing. But before we move forward May I know which are the parts you wish to insure or you would like to insure the full car? <br/><b>Speaker 2:</b> I would like to know the price for a full car including electrical parts and electronics. <br/><b>Speaker 1:</b> Ok great choice. Most of our customers choose this product because with this you don\u2019t have to worry about anything related to your car. Further we offer documentation services related to the License Pollution and transfers at a very minimum price with a doorstep facility. <br/><b>Speaker 2:</b> It\u2019s really nice. <br/> end_time:00:04:32  start_time:00:04:32 <b><br/><b><br/> <b>Speaker 1:</b></b> Yes! For full body insurance with all benefits this plan would costs you \xa31399 including the taxes. If you can add all your car related expenses for one year I think this price is much lower. <br/><b>Speaker 2:</b> But the cost is quite high. <br/> end_time:00:04:53  start_time:00:04:53 <b><br/><b><br/> <b>Speaker 1:</b></b> If you are interested then I can give you an exciting offer. <br/><b>Speaker 2:</b> Yes please <br/><b>Speaker 1:</b> If you can switch your current policy today then I can offer you an additional 20%discount on the premium. <br/><b>Speaker 2:</b> But the premium is still high for a one time payment. <br/> end_time:00:05:12  start_time:00:05:12 <b><br/><b><br/> <b>Speaker 1:</b></b> We have solution there. We offer zero interest easy instalment options. You can pay the premium using credit card. And by doing so you can also avail an additional discount of 10%. <br/><b>Speaker 2:</b> That\u2019s great. Okay guide me on the procedure to switch to this policy. <br/> end_time:00:05:32  start_time:00:05:32 <b><br/><b><br/> <b>Speaker 1:</b></b> Thank you I just wish we knew you were looking for a change so we could have done this sooner! All it would take is for me to finalize this rate have you sign some documents via e-sign and we can get this taken care of for you right away. I request you go through the disclaimer I have just shared with you and please make the payment. Once the payment is done do share the reference number with me. <br/><b>Speaker 2:</b> I've made the payment and signed the documents. <br/> end_time:00:06:05  start_time:00:06:05 <b><br/><b><br/> <b>Speaker 1:</b></b> Please stay on line for a few seconds more while I complete your verification process. You will get the invoice to your registered phone number and to your email right away. The soft copy of your policy will be sent to you in 2 working days. the policy will auto renew in your next renewal date the details you can find in your policy copy. Please feel free to contact us if you have any queries. <br/><b>Speaker 2:</b> Thank you! <br/> end_time:00:06:36  start_time:00:06:36 <b><br/><b><br/> <b>Speaker 1:</b></b> Thanks for continuing with us If you have any questions please feel free to call our helpline number. Have a great day. Bye <br/><b>Speaker 2:</b> Thank you bye. <br/> end_time:00:06:48",start_stop_phrase:"",file_name:"UK_Transcript6.transcript",file_url:"https://uearn.ai/call_records/84021/UK_Transcript6.mp3",chunk:[{text:"<b>Speaker 1:</b></b> Good afternoon! This is Richard speaking from Allstate Auto Insurance. May I know who I\u2019m speaking with\n<br/><b>Speaker 2:</b><b>Good afternoon, I\u2019m Chris speaking.\n<br/>",progress:"inprogress",processing_time:16.983319647610188,audio_length:"308.522688",confidence:89,word_confidence:84.32,start_time:0,end_time:10,active:!1},{text:"<b>Speaker 1:</b></b> Thank you for Allstate Auto Insurance. How may I help you today?\n<br/><b>Speaker 2:</b>I\u2019m calling to cancel my insurance.\n<br/>",progress:"inprogress",processing_time:22.29546282067895,audio_length:"308.522688",confidence:95,word_confidence:94.32,start_time:10,end_time:18,active:!1},{text:"<b>Speaker 1:</b></b> Oh I\u2019m sorry to hear that! May I know the reason for the cancellation? Was it due to the price, service, or a life change?\n<br/><b>Speaker 2:</b> I want to cancel it due to higher Pricing.\n<br/>",progress:"inprogress",processing_time:30.568858535960317,audio_length:"308.522688",confidence:90,word_confidence:86.26,start_time:18,end_time:29,active:!1},{text:"<b>Speaker 1:</b></b> Please be on line for a few seconds, I\u2019m redirecting the call to our insurance agent.\n<br/><b>Speaker 2:</b> Sure\n<br/><b>Speaker 1:</b> Hello Chris! Our receptionist just alerted me that you want to cancel your insurance due to the price?\n<br/><b>Speaker 2:</b>Yes, it\u2019s just too much and I found a better deal.\n<br/>",progress:"inprogress",processing_time:39.61179620400071,audio_length:"308.522688",confidence:86,word_confidence:85.5,start_time:29,end_time:48,active:!1},{text:"<b>Speaker 1:</b></b> I\u2019m sorry to hear that. We have loved having you as a client. May I ask you just one question before we work on your cancellations?\n<br/><b>Speaker 2:</b> Yes. Go ahead\n<br/><b>Speaker 1:</b> Were you by anychance aware that we have 12 of the best insurance carriers right here at Allstate insurance ?\n<br/><b>Speaker 2:</b>Maybe, I\u2019m not sure.\n<br/>",progress:"inprogress",processing_time:44.511617654934525,audio_length:"308.522688",confidence:94,word_confidence:92.18,start_time:48,end_time:65,active:!1},{text:"<b>Speaker 1:</b></b>I asked because, too often, our clients don\u2019t know that there is an option to keep working with us and not having to go through the hassle of switching agents. I was glad to hear that your decision was due to the price and not the service, as I can help you with that.\n<br/><b>Speaker 2:</b> Thank you, but I have already made up my mind.\n<br/><b>Speaker 1:</b> No worries! I actually have your account up on my screen and started reviewing it. Can you tell me what your new premium amount is?\n<br/><b>Speaker 2:</b>Way less. I\u2019m saving, like, \xa3225 per year with this new policy.<br/> ",progress:"inprogress",processing_time:52.68804093077779,audio_length:"308.522688",confidence:87,word_confidence:85.48,start_time:65,end_time:103,active:!1},{text:"<b>Speaker 1:</b></b> Ok, so you\u2019re saving about \xa318 per month.\n<br/><b>Speaker 2:</b> Yes.\n<br/><b>Speaker 1:</b> I feel terrible that you didn\u2019t know that we could help you! I actually have some quotes coming in now that are competitive to what you were offered, and you don\u2019t have to go through the hassle of moving. I\u2019m so glad you called today!\n<br/><b>Speaker 2:</b> I\u2019m not really interested. Can we just move forward with the cancellation? <br/>",progress:"inprogress",processing_time:60.96718751825392,audio_length:"308.522688",confidence:89,word_confidence:89.8,start_time:103,end_time:126,active:!1},{text:"<b>Speaker 1:</b></b> Sure thing. I did just see some good rates come up with various benefits though. Can i take 5 minutes of yours to explain further?\n<br/><b>Speaker 2:</b> OK. What is the rate?\n<br/>",progress:"inprogress",processing_time:67.54063908010721,audio_length:"308.522688",confidence:100,word_confidence:86.04,start_time:126,end_time:140,active:!1},{text:"<b>Speaker 1:</b></b> Plan \u2013A is the basic plan with a base fee of rupees \xa31,102 including taxes. It will cover the accidental damage on body parts only. Plan-B covers the body as well as the electrical and electronics parts with the base fees of \xa31,210.Plan \u2013C is the customized and tailor made plan which covers a wide range of damages to all body parts, engine etc according to the customer\u2019s choice. Although the base price is a little higher, it totally depends upon the customer's choice of services. It also happens to be our flagship product and is the most valued product in the insurance domain.\n<br/><b>Speaker 2:</b> Sounds good! I am thinking about plan-C but it may cost more again. Can you tell me about the plan-C in details\n<br/> ",progress:"inprogress",processing_time:75.30900268256664,audio_length:"308.522688",confidence:87,word_confidence:85.72,start_time:140,end_time:197,active:!1},{text:"<b>Speaker 1:</b></b> Sure thing, Let me explain it in detail. This plan will insure your car completely and you can add any parts if you wish to. Including this, it also offers you 24x7 Roadside Assistance anywhere you need. All services are doorstep delivered. You can get a discount on labor charges and car wash on each service of your car. Plus free towing charges in case of breakdown. We will keep you informed of fraudulent usage and timely protection measures too.\n<br/><b>Speaker 2:</b> Oh Nice ! What about the charges?\n<br/> ",progress:"inprogress",processing_time:84.96437314897776,audio_length:"308.522688",confidence:88,word_confidence:89.59,start_time:197,end_time:233,active:!1},{text:"<b>Speaker 1:</b></b> Thank you. I will be happy to explain the pricing. But before we move forward May I know which are the parts you wish to insure or you would like to insure the full car?\n<br/><b>Speaker 2:</b>  I would like to know the price for a full car including electrical parts and electronics.\n<br/><b>Speaker 1:</b> Ok great choice. Most of our customers choose this product because, with this you don\u2019t have to worry about anything related to your car. Further, we offer documentation services related to the License, Pollution and transfers at a very minimum price with a doorstep facility.\n<br/><b>Speaker 2:</b> It\u2019s really nice.\n<br/> ",progress:"inprogress",processing_time:93.68774020671844,audio_length:"308.522688",confidence:89,word_confidence:89.57,start_time:233,end_time:272,active:!1},{text:"<b>Speaker 1:</b></b> Yes! For full body insurance with all benefits this plan would costs you \xa31,399 including the taxes. If you can add all your car related expenses for one year, I think this price is much lower.\n<br/><b>Speaker 2:</b> But the cost is quite high.\n<br/> ",progress:"inprogress",processing_time:102.76316238753498,audio_length:"308.522688",confidence:86,word_confidence:84.09,start_time:272,end_time:293,active:!1},{text:"<b>Speaker 1:</b></b> If you are interested, then I can give you an exciting offer.\n<br/><b>Speaker 2:</b> Yes, please\n<br/><b>Speaker 1:</b> If you can switch your current policy today then I can offer you an additional  20%discount on the premium.\n<br/><b>Speaker 2:</b> But the premium is still high for a one time payment.\n<br/>",progress:"inprogress",processing_time:111.87993695214391,audio_length:"308.522688",confidence:87,word_confidence:86.24,start_time:293,end_time:312,active:!1},{text:"<b>Speaker 1:</b></b> We have solution there. We offer zero interest easy instalment options. You can pay the premium using credit card. And by doing so you can also avail an additional discount of 10%.\n<br/><b>Speaker 2:</b> That\u2019s great. Okay, guide me on the procedure to switch to this policy.\n<br/>",progress:"inprogress",processing_time:120.92224641144276,audio_length:"308.522688",confidence:83,word_confidence:82.81,start_time:312,end_time:332,active:!1},{text:"<b>Speaker 1:</b></b> Thank you, I just wish we knew you were looking for a change so we could have done this sooner! All it would take is for me to finalize this rate, have you sign some documents via e-sign, and we can get this taken care of for you right away. I request you go through the disclaimer I have just shared with you and please make the payment. Once the payment is done do share the reference number with me.\n<br/><b>Speaker 2:</b>  I've made the payment and signed the documents.\n<br/> ",progress:"inprogress",processing_time:130.59257687814534,audio_length:"308.522688",confidence:87,word_confidence:80.5,start_time:332,end_time:365,active:!1},{text:"<b>Speaker 1:</b></b> Please stay on line for a few seconds more, while I complete your verification process. You will get the invoice to your registered phone number and to your email right away. The soft copy of your policy will be sent to you in 2 working days. the policy will auto renew in your next renewal date the details you can find in your policy copy. Please feel free to contact us if you have any queries.  \n<br/><b>Speaker 2:</b> Thank you!\n<br/> ",progress:"inprogress",processing_time:140.49049292504787,audio_length:"308.522688",confidence:87,word_confidence:86.23,start_time:365,end_time:396,active:!1},{text:"<b>Speaker 1:</b></b> Thanks for continuing with us, If you have any questions please feel free to call our helpline number. Have a great day. Bye\n<br/><b>Speaker 2:</b> Thank you bye.\n<br/> ",progress:"inprogress",processing_time:147.43372008390725,audio_length:"308.522688",confidence:81,word_confidence:84.5,start_time:396,end_time:408,active:!1}]},{processing_time:218.93723234906793,audio_length:"253.546688",confidence:86.75,text:"start_time:00:00:00 <b><br/><b><br/> <b>Speaker 1:</b> </b>Good evening, I am David calling from Allstate Auto insurance. Am I speaking to John? <br/><b><br/><b>Speaker 2:</b> </b>yes <br/> end_time:00:00:07 start_time:00:00:07 <b><br/><b><br/> <b>Speaker 1:</b> </b>Hi John, this is a reminder to call for your renewal due, your Allstate auto liability insurance is nearing its expiry on this Friday. Please complete your renewal at the earliest. We also have released new rates, policy plans and add on benefits for our existing customers, please do check out and avail the benefits with your renewal. If you spare 2 minutes of your time I would love to explain how to avail benefits without paying any extra amount? <br/><b><br/><b>Speaker 2:</b> </b>Yes, please go ahead <br/> <br/> end_time:00:00:41 start_time:00:00:41 <b><br/><b><br/> <b>Speaker 1:</b> </b>There are two plans that you can choose from, while you renew your policy before the due date. Plan 1\u2013 Basic \u2013 your premium amount will be the same as the earlier and you will get 24x7 roadside assistance.Plan 2 - Cashback comes with a no claim bonus of 20%, along with the 24x7 roadside assistance and 10% discount on service charges. <br/><b><br/><b>Speaker 2:</b> </b> That\u2019s good. Can you explain the pricing details of the cash back plan please? <br/> end_time:00:01:16 start_time:00:01:16 <b><br/><b><br/> <b>Speaker 1:</b> </b>That\u2019s great. This plan costs you \xa3324 including all taxes <br/><b><br/><b>Speaker 2:</b> </b>The cost is higher as compared to my existing policy. <br/> end_time:00:01:28 start_time:00:01:28 <b><br/><b><br/> <b>Speaker 1:</b> </b> Please don\u2019t worry about it. We can offer you an additional discount of 20% on the premium amount if you are completing the renewal of the policy today. <br/><b>Speaker 2:</b> </b>Yes, sounds good! But the premium is quite high for a one time payment. end_time:00:01:45 start_time:00:01:45 <b><br/><b><br/> <br/><b><br/><b>Speaker 1:</b> </b>Allow me to help you out there, you have an option of zero interest EMI. You can choose to pay the premium by using your credit card, debit card, or mobile banking in easy instalments such as 3-month, 6 month and 12 month. You can contact your bank for further offers and benefits. <br/><b>Speaker 2:</b> </b>That\u2019s great! <br/> end_time:00:02:08 start_time:00:02:08 <b><br/><b><br/> <b>Speaker 1:</b> </b>We have launched a Mobile wallet service, through which you can view and purchase Dart Tag, spare parts etc with exciting offers. F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F\u2011Secure subscription. You can also avail emergency travel assistance on break down of vehicle in within 50 km range of nearest city. You have complete flexibility to activate or deactivate the add on services any time. Our F-secure service is a place where you have an overview of all the services and can manage all the devices that are protected under your F\u2011Secure subscription. Also, you can contact our customer executive for any assistance through our toll-free helpline no: +44 333 444 4334 <br/><b>Speaker 2:</b></b> Okay. Can you help me renew the policy with the plan-cashback? <br/> end_time:00:03:19 start_time:00:03:19 <b><br/><b><br/> <br/><b>Speaker 1:</b></b> Sure! I would be glad to help you. Can you please verify a few details for further process? <br/><b>Speaker 2:</b></b>Yeah sure go ahead. end_time:00:03:28 start_time:00:03:28 <b><br/><b><br/> <br/><b>Speaker 1:</b></b> May I have your name, date of birth, address and identification number <br/><b>Speaker 2:</b> My name is John Snow, my date of birth is 27-08-1987, Address is # 296 74 Tyrwhitt Rd, London, SE4 1QB and my id number is 132 765 384 <br/> end_time:00:04:02 start_time:00:04:02 <b><br/><b><br/> <br/><b>Speaker 1:</b> Thank you! Your verification is successful. Now you can make the payment through the email you have received on your registered email address and please share the payment reference number once done. <br/><b>Speaker 2:</b></b> Okay! Let me do that right away. Done and here is the reference number, 234 990 <br/> end_time:00:04:32 start_time:00:04:32 <b><br/><b><br/> <b>Speaker 1:</b></b> Sir, please check your email and mobile number, did you get the payment confirmation and renewal confirmation message from our side? <br/><b>Speaker 2:</b></b>Yes I received <br/> end_time:00:04:42 start_time:00:04:42 <b><br/><b><br/> <b>Speaker 1:</b></b> Welcome aboard sir. You will receive the copy of your policy on your registered email within 2 working days and the hard copy of your policy will be mailed to your registered home address within 7 working days. <br/><b>Speaker 2: </b><b> Thank you very much <br/> end_time:00:04:59 start_time:00:04:59 <b><br/><b><br/> <b>Speaker 1:</b></b> Now you can connect with us through WhatsApp, or you can reach us anytime using our toll-free helpline number Now you can connect with us through WhatsApp, or you can reach us anytime using our toll-free helpline number, I will just repeat it +44 333 444 3434 actually I read that number wrong sir, I will just repeat it. +44 333 444 3434 <br/><b>Speaker 2:</b></b>Thank you. <br/> end_time:00:05:32 start_time:00:05:32 <b><br/><b><br/> <b>Speaker 1:</b></b> The policy has some terms and conditions like \u2013 The policy has free look period of 15 days, if you cancel within 15 days, the company will refund you fully.The policy will auto renew on the next renewal date. The policy will cover all damages only after 7 days of purchase etc.Please don\u2019t share your personal information and card details with anyone to avoid any fraud and spam calls or messages. Thank you again for purchasing our policy. Would you like to know about any services or if you have any further queries, please feel free to ask me <br/><b>Speaker 2:</b> No, thanks. I'm good.<br/> end_time:00:06:16 start_time:00:06:16 <b><br/><b><br/> <b>Speaker 1:</b></b>Thank you for your valuable time, & have a nice day, Good bye! <br/><b>Speaker 2:</b> Yeah, thanks. <br/> end_time:00:06:24",start_stop_phrase:"",file_name:"UK_Transcript2.transcript",file_url:"https://uearn.ai/call_records/84021/UK_Transcript2.mp3",chunk:[{text:"<b>Speaker 1:</b> </b>Good evening, I am David calling from Allstate Auto insurance. Am I speaking to John?\n<br/><b><br/><b>Speaker 2:</b> </b>yes\n<br/> ",progress:"inprogress",processing_time:12.903532922267914,audio_length:"269.505313",confidence:93,start_time:0,end_time:7,active:!1},{text:"<b>Speaker 1:</b> </b>Hi John, this is a reminder to call for your renewal due, your Allstate auto liability insurance is nearing its expiry on this Friday. Please complete your renewal at the earliest. We also have released new rates, policy plans and add on benefits for our existing customers, please do check out and avail the benefits with your renewal. If you spare 2 minutes of your time I would love to explain how to avail benefits without paying any extra amount?\n<br/><b><br/><b>Speaker 2:</b> </b>Yes, please go ahead\n<br/> <br/> ",progress:"inprogress",processing_time:21.985787698999047,audio_length:"269.505313",confidence:83,start_time:7,end_time:41,active:!1},{text:"<b>Speaker 1:</b> </b>There are two plans that you can choose from, while you renew your policy before the due date. Plan 1\u2013 Basic \u2013 your premium amount will be the same as the earlier and you will get 24x7 roadside assistance.Plan 2 - Cashback comes with a no claim bonus of 20%, along with the 24x7 roadside assistance and 10% discount on service charges.\n<br/><b><br/><b>Speaker 2:</b> </b> That\u2019s good. Can you explain the pricing details of the cash back plan please?\n<br/> ",progress:"inprogress",processing_time:45.49682664126158,audio_length:"269.505313",confidence:91,start_time:41,end_time:76,active:!1},{text:"<b>Speaker 1:</b> </b>That\u2019s great. This plan costs you \xa3324 including all taxes\n<br/><b><br/><b>Speaker 2:</b> </b>The cost is higher as compared to my existing policy.\n<br/> ",progress:"inprogress",processing_time:58.37921989709139,audio_length:"269.505313",confidence:89,start_time:76,end_time:88,active:!1},{text:"<b>Speaker 1:</b> </b> Please don\u2019t worry about it. We can offer you an additional discount of 20% on the premium amount if you are completing the renewal of the policy today.\n<br/><b>Speaker 2:</b> </b>Yes, sounds good! But the premium is quite high for a one time payment.\n",progress:"inprogress",processing_time:70.74062125757337,audio_length:"269.505313",confidence:93,start_time:88,end_time:105,active:!1},{text:"<br/><b><br/><b>Speaker 1:</b> </b>Allow me to help you out there, you have an option of zero interest EMI. You can choose to pay the premium by using your credit card, debit card, or mobile banking in easy instalments such as 3-month, 6 month and 12 month. You can contact your bank for further offers and benefits.\n <br/><b>Speaker 2:</b> </b>That\u2019s great!\n<br/>",progress:"inprogress",processing_time:78.33443552814424,audio_length:"269.505313",confidence:93,start_time:105,end_time:128,active:!1},{text:"<b>Speaker 1:</b> </b>We have launched a Mobile wallet service, through which you can view and purchase Dart Tag, spare parts etc with exciting offers. F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F\u2011Secure subscription. You can also avail emergency travel assistance on break down of vehicle in within 50 km range of nearest city. You have complete flexibility to activate or deactivate the add on services any time. Our F-secure service is a place where you have an overview of all the services and can manage all the devices that are protected under your F\u2011Secure subscription. Also, you can contact our customer executive for any assistance through our toll-free helpline no: +44 333 444 4334 \n<br/><b>Speaker 2:</b></b>  Okay. Can you help me renew the policy with the plan-cashback?\n<br/>",progress:"inprogress",processing_time:97.5800646636635,audio_length:"269.505313",confidence:81,start_time:128,end_time:199,active:!1},{text:"<br/><b>Speaker 1:</b></b> Sure! I would be glad to help you. Can you please verify a few details for further process?\n<br/><b>Speaker 2:</b></b>Yeah sure go ahead.\n",progress:"inprogress",processing_time:130.18280158005655,audio_length:"269.505313",confidence:89.65,start_time:199,end_time:208,active:!1},{text:"<br/><b>Speaker 1:</b></b> May I have your name, date of birth, address and identification number\n<br/><b>Speaker 2:</b> My name is John Snow, my date of birth is 27-08-1987, Address is # 296 74 Tyrwhitt Rd, London, SE4 1QB and my id number is 132 765 384 \n <br/> ",progress:"inprogress",processing_time:135.51642696373165,audio_length:"269.505313",confidence:91.28,start_time:208,end_time:242,active:!1},{text:"<br/><b>Speaker 1:</b> Thank you! Your verification is successful. Now you can make the payment through the email you have received on your registered email address and please share the payment reference number once done.\n<br/><b>Speaker 2:</b></b>  Okay! Let me do that right away. Done and here is the reference number, 234 990\n<br/>",progress:"inprogress",processing_time:159.83088982477784,audio_length:"269.505313",confidence:90.84,start_time:242,end_time:272,active:!1},{text:"<b>Speaker 1:</b></b>  Sir, please check your email and mobile number, did you get the payment confirmation and renewal confirmation message from our side?\n<br/><b>Speaker 2:</b></b>Yes I received\n<br/> ",progress:"inprogress",processing_time:179.70519897714257,audio_length:"269.505313",confidence:81.7,start_time:272,end_time:282,active:!1},{text:"<b>Speaker 1:</b></b>  Welcome aboard sir. You will receive the copy of your policy on your registered email within 2 working days and the hard copy of your policy will be mailed to your registered home address within 7 working days.\n<br/><b>Speaker 2: </b><b> Thank you very much\n<br/> ",progress:"inprogress",processing_time:192.26876882836223,audio_length:"269.505313",confidence:91.23,start_time:282,end_time:299,active:!1},{text:"<b>Speaker 1:</b></b>  Now you can connect with us through WhatsApp, or you can reach us anytime using our toll-free helpline number Now you can connect with us through WhatsApp, or you can reach us anytime using our toll-free helpline number, I will just repeat it +44 333 444 3434 actually I read that number wrong sir, I will just repeat it. +44 333 444 3434\n<br/><b>Speaker 2:</b></b>Thank you.\n<br/> ",progress:"inprogress",processing_time:197.74940167181194,audio_length:"269.505313",confidence:91.15,start_time:299,end_time:332,active:!1},{text:"<b>Speaker 1:</b></b>  The policy has some terms and conditions like \u2013 The policy has free look period of 15 days, if you cancel within 15 days, the company will refund you fully.The policy will auto renew on the next renewal date. The policy will cover all damages only after 7 days of purchase etc.Please don\u2019t share your personal information and card details with anyone to avoid any fraud and spam calls or messages. Thank you again for purchasing our policy. Would you like to know about any services or if you have any further queries, please feel free to ask me\n<br/><b>Speaker 2:</b> No, thanks. I'm good.<br/> ",progress:"inprogress",processing_time:201.42717116512358,audio_length:"269.505313",confidence:91.28,start_time:332,end_time:376,active:!1},{text:"<b>Speaker 1:</b></b>Thank you for your valuable time, & have a nice day, Good bye!\n<br/><b>Speaker 2:</b> Yeah, thanks.\n<br/> ",progress:"inprogress",processing_time:224.9599015712738,audio_length:"269.505313",confidence:89.96,start_time:376,end_time:384,active:!1}]},{processing_time:295,audio_length:"375",confidence:86.75,text:"start_time:00:00:00 <b><br/><b> Speaker 1: </b></b> good evening I am Charles from Acord insurance  am I speaking to Ms Diana  \n<br/><b> Speaker 2: </b></b> Good evening Yes this is Diana speaking\n<br/>end_time:00:00:08 start_time:00:00:08 <b><br/><b> Speaker 1: </b></b> Congratulation on your new car I am calling you to offer an insurance policy that fits perfectly for your new car \n <br/><b> Speaker 2: </b></b> No thanks   my car dealer has already agreed to offer it \n<br/> end_time:00:00:18 start_time:00:00:18 <b><br/><b> Speaker 1: </b></b> good to know that Ms Diana please spare 2 minutes of your time to learn about the DHL auto insurance policy and their benefits  This will help you to decide to switch from your existing policy to newly introduced one  I like to let you know that the Acord insurance company has just released new policy plans for existing customers that can save you up to 50% on your auto insurance premiums \n <br/><b> Speaker 2: </b></b> Thanks but I\u2019m happy with the existing policy and I am not interested to switch\n <br/> end_time:00:00:49 start_time:00:00:49 <b><br/><b> Speaker 1: </b></b> sure miss Diana it's good to know that you already have a policy  But I would request you to hear me out and then you may compare the plans and decide which plan fits your needs  we offer few unique services with minimal charges and it's one of the renowned insurance in the Auto industry  further we are providing a 15 day free look period and within this you can cancel your policy anytime with zero cancellation fees   so I request you to give me 5 minutes to explain this further  \n <br/><b> Speaker 2: Okay but please keep it short\n <br/> end_time:00:01:25 start_time:00:01:25 <b><br/><b> Speaker 1: </b></b> Thanks let me get straight to the plans that I think suits your requirement We have 3 plans the first one - Basic plan with base fee of \xa35000 and 10% GST for application tax  It will cover accidental parts of the vehicle the second one: Silver plan covers body parts as well as electronic and electrical parts of the vehicle with base fees of \xa38000 per annum & the third one is a Gold plan that covers all the damaged body parts of the vehicle and engine according to the customer\u2019s choice  Though the price is high   it depends on the customer\u2019s choice and it is the flagship product that by far is a high demand product in the market \n <br/><b> Speaker 2: </b></b> Interesting I think the Gold plan is suitable for me  can you explain the features in detail\n <br/> end_time:00:02:17 start_time:00:02:17 <b><br/><b> Speaker 1: </b></b> Yes sure This plan will insure your car fully and you can add any parts for claiming insurance  including this   Gold plan offers you 24x7 roadside assistance whenever you need  You can avail the emergency travel assistance service in few selected locations if you choose the gold plan  All the services are at your doorstep  You get a discount on labor charges and washing on each service of your car  Free towing service is offered during vehicle breakdown  We will keep you informed of fraudulent usage and protection measures \n <br/><b> Speaker 2: </b></b> Oh Nice what about the charges \n <br/> end_time:00:02:55 start_time:00:02:55 <b><br/><b> Speaker 1: </b></b> Thank you prior to discussing the pricing can I know which section you wish to insure for or will it be full car coverage  \n <br/><b> Speaker 2: </b></b> I would like to know the price for a full car including electrical and electronics parts \n <br/> end_time:00:03:08 start_time:00:03:08 <b><br/><b> Speaker 1: </b></b> That's a wise choice   most of our customers choose this product  Opting for this means you don't have to worry about anything related to your car  Further   we offer optional documentation service related to RC   license   pollution   emission testing services at a very minimum price with doorstep service  \n <br/><b> Speaker 2: </b></b> That\u2019s really nice \n <br/><b> Speaker 1: </b></b> Thank you for full body insurance with all benefits it costs you \xa312000 excluding GST if you add all your car related expenses for a year I think this price is still much lower \n <br/><b> Speaker 2: </b></b> But the cost looks too high \n <br/> end_time:00:03:47 start_time:00:03:47 <b><br/><b> Speaker 1: </b></b> Please don't worry if you are interested then I can get you an exciting offer \n <br/><b>Speaker 2: </b></b> Okay what is that\n <br/> end_time:00:03:54 start_time:00:03:54 <b><br/><b> Speaker 1: </b></b> You can now avail a discount of 20% on the premium amount & if you wish to pay the full amount you can avail 30% cashback by using a UPI mode of payment \n <br/><b> Speaker 2: </b></b> Thanks I still feel the price is quite high for onetime payment\n<br/><b> Speaker 1: </b></b> You may choose easy monthly instalment with zero interest for either 3 or 6 months\n<br/><b> Speaker 2: </b></b> That\u2019s great \n<br/> end_time:00:04:17 start_time:00:04:17 <b><br/><b> Speaker 1: </b></b> Also further to all the benefits we just spoke we also provide Mobile wallet service through which you can view and purchase dart tag spare parts with exciting offers this is an add-on service which you may activate or deactivate as per your need our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F-Secure subscription also you can contact our customer executive for any assistance through our toll free helpline no: +91 7669873828\n<br/><b> Speaker 2: </b></b> Okay what is the procedure to switch the insurance policy\n <br/>end_time:00:05:04 start_time:00:05:04 <b><br/><b> Speaker 1: </b></b> firstly thank you very much for choosing our service  It\u2019s our privilege to provide the best service the process of switching the policy is simple you can start by filling in a google form with your details  The form is shared on your registered email id while you do that I\u2019ll prepare the required documents to complete the verification process \n <br/><b> Speaker 2: </b></b>Ok I\u2019ll provide my details \n <br/>end_time:00:05:27 start_time:00:05:27 <b><br/><b> Speaker 1: </b></b> Congratulations your verification process is completed please make the payment and share the receipt also e-sign in the documents for completing the official process\n <br/><b> Speaker 2: </b></b> Yes I\u2019ve completed the payment\n <br/> end_time:00:05:42 start_time:00:05:42 <b><br/><b> Speaker 1: </b></b> Thanks for being a part of DHL auto insurance  The soft copy of your invoice has been shared on your email address  A soft copy of insurance documents will be shared with you within 3 days and hard copy will be mailed to your residential address within a week  You can contact me anytime for more information  If there is anything that you would like to know now   please feel free to ask me  \n <br/><b> Speaker 2: </b></b> No thanks I think I have a fair view of this bye \n <br/><b>Speaker 1: </b></b> Thank you have a good day \n <br/>end_time:00:06:15",start_stop_phrase:"",file_name:"UK_Transcript4.transcript",file_url:"https://uearn.ai/call_records/84021/UK_Transcript4.mp3",chunk:[{text:"<b> Speaker 1: </b></b> good evening I am Charles from Acord insurance  am I speaking to Ms Diana  \n<br/><b> Speaker 2: </b></b> Good evening Yes this is Diana speaking\n<br/>",progress:"inprogress",processing_time:16.983319647610188,audio_length:"308.522688",confidence:89,word_confidence:84.32,start_time:0,end_time:8,active:!1},{text:"<b> Speaker 1: </b></b> Congratulation on your new car I am calling you to offer an insurance policy that fits perfectly for your new car \n <br/><b> Speaker 2: </b></b> No thanks   my car dealer has already agreed to offer it \n<br/>",progress:"inprogress",processing_time:22.29546282067895,audio_length:"308.522688",confidence:95,word_confidence:94.32,start_time:8,end_time:18,active:!1},{text:"<b> Speaker 1: </b></b> good to know that Ms Diana please spare 2 minutes of your time to learn about the DHL auto insurance policy and their benefits  This will help you to decide to switch from your existing policy to newly introduced one  I like to let you know that the Acord insurance company has just released new policy plans for existing customers that can save you up to 50% on your auto insurance premiums \n <br/><b> Speaker 2: </b></b> Thanks but I\u2019m happy with the existing policy and I am not interested to switch\n <br/>",progress:"inprogress",processing_time:30.568858535960317,audio_length:"308.522688",confidence:90,word_confidence:86.26,start_time:18,end_time:49,active:!1},{text:"<b> Speaker 1: </b></b> sure miss Diana it's good to know that you already have a policy  But I would request you to hear me out and then you may compare the plans and decide which plan fits your needs  we offer few unique services with minimal charges and it's one of the renowned insurance in the Auto industry  further we are providing a 15 day free look period and within this you can cancel your policy anytime with zero cancellation fees   so I request you to give me 5 minutes to explain this further  \n <br/><b> Speaker 2: Okay but please keep it short\n <br/>",progress:"inprogress",processing_time:39.61179620400071,audio_length:"308.522688",confidence:86,word_confidence:85.5,start_time:49,end_time:85,active:!1},{text:"<b> Speaker 1: </b></b> Thanks let me get straight to the plans that I think suits your requirement We have 3 plans the first one - Basic plan with base fee of \xa35000 and 10% GST for application tax  It will cover accidental parts of the vehicle the second one: Silver plan covers body parts as well as electronic and electrical parts of the vehicle with base fees of \xa38000 per annum & the third one is a Gold plan that covers all the damaged body parts of the vehicle and engine according to the customer\u2019s choice  Though the price is high   it depends on the customer\u2019s choice and it is the flagship product that by far is a high demand product in the market \n <br/><b> Speaker 2: </b></b> Interesting I think the Gold plan is suitable for me  can you explain the features in detail\n <br/>",progress:"inprogress",processing_time:44.511617654934525,audio_length:"308.522688",confidence:94,word_confidence:92.18,start_time:85,end_time:137,active:!1},{text:"<b> Speaker 1: </b></b> Yes sure This plan will insure your car fully and you can add any parts for claiming insurance  including this   Gold plan offers you 24x7 roadside assistance whenever you need  You can avail the emergency travel assistance service in few selected locations if you choose the gold plan  All the services are at your doorstep  You get a discount on labor charges and washing on each service of your car  Free towing service is offered during vehicle breakdown  We will keep you informed of fraudulent usage and protection measures \n <br/><b> Speaker 2: </b></b> Oh Nice what about the charges \n <br/>",progress:"inprogress",processing_time:52.68804093077779,audio_length:"308.522688",confidence:87,word_confidence:85.48,start_time:137,end_time:175,active:!1},{text:"<b> Speaker 1: </b></b> Thank you prior to discussing the pricing can I know which section you wish to insure for or will it be full car coverage  \n <br/><b> Speaker 2: </b></b> I would like to know the price for a full car including electrical and electronics parts \n <br/>",progress:"inprogress",processing_time:60.96718751825392,audio_length:"308.522688",confidence:89,word_confidence:89.8,start_time:175,end_time:188,active:!1},{text:"<b> Speaker 1: </b></b> That's a wise choice   most of our customers choose this product  Opting for this means you don't have to worry about anything related to your car  Further   we offer optional documentation service related to RC   license   pollution   emission testing services at a very minimum price with doorstep service  \n <br/><b> Speaker 2: </b></b> That\u2019s really nice \n <br/><b> Speaker 1: </b></b> Thank you for full body insurance with all benefits it costs you \xa312000 excluding GST if you add all your car related expenses for a year I think this price is still much lower \n <br/><b> Speaker 2: </b></b> But the cost looks too high \n <br/>",progress:"inprogress",processing_time:67.54063908010721,audio_length:"308.522688",confidence:100,word_confidence:86.04,start_time:188,end_time:227,active:!1},{text:"<b> Speaker 1: </b></b> Please don't worry if you are interested then I can get you an exciting offer \n <br/><b>Speaker 2: </b></b> Okay what is that\n <br/>",progress:"inprogress",processing_time:75.30900268256664,audio_length:"308.522688",confidence:87,word_confidence:85.72,start_time:227,end_time:234,active:!1},{text:"<b> Speaker 1: </b></b> You can now avail a discount of 20% on the premium amount & if you wish to pay the full amount you can avail 30% cashback by using a UPI mode of payment \n <br/><b> Speaker 2: </b></b> Thanks I still feel the price is quite high for onetime payment\n<br/><b> Speaker 1: </b></b> You may choose easy monthly instalment with zero interest for either 3 or 6 months\n<br/><b> Speaker 2: </b></b> That\u2019s great \n<br/>",progress:"inprogress",processing_time:84.96437314897776,audio_length:"308.522688",confidence:88,word_confidence:89.59,start_time:234,end_time:257,active:!1},{text:"<b> Speaker 1: </b></b> Also further to all the benefits we just spoke we also provide Mobile wallet service through which you can view and purchase dart tag spare parts with exciting offers this is an add-on service which you may activate or deactivate as per your need our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F-Secure subscription also you can contact our customer executive for any assistance through our toll free helpline no: +91 7669873828\n<br/><b> Speaker 2: </b></b> Okay what is the procedure to switch the insurance policy\n <br/>",progress:"inprogress",processing_time:93.68774020671844,audio_length:"308.522688",confidence:89,word_confidence:89.57,start_time:257,end_time:304,active:!1},{text:"<b> Speaker 1: </b></b> firstly thank you very much for choosing our service  It\u2019s our privilege to provide the best service the process of switching the policy is simple you can start by filling in a google form with your details  The form is shared on your registered email id while you do that I\u2019ll prepare the required documents to complete the verification process \n <br/><b> Speaker 2: </b></b>Ok I\u2019ll provide my details \n <br/>",progress:"inprogress",processing_time:102.76316238753498,audio_length:"308.522688",confidence:86,word_confidence:84.09,start_time:304,end_time:327,active:!1},{text:"<b> Speaker 1: </b></b> Congratulations your verification process is completed please make the payment and share the receipt also e-sign in the documents for completing the official process\n <br/><b> Speaker 2: </b></b> Yes I\u2019ve completed the payment\n <br/>",progress:"inprogress",processing_time:111.87993695214391,audio_length:"308.522688",confidence:87,word_confidence:86.24,start_time:327,end_time:342,active:!1},{text:"<b> Speaker 1: </b></b> Thanks for being a part of DHL auto insurance  The soft copy of your invoice has been shared on your email address  A soft copy of insurance documents will be shared with you within 3 days and hard copy will be mailed to your residential address within a week  You can contact me anytime for more information  If there is anything that you would like to know now   please feel free to ask me  \n <br/><b> Speaker 2: </b></b> No thanks I think I have a fair view of this bye \n <br/><b>Speaker 1: </b></b> Thank you have a good day \n <br/>",processing_time:120.92224641144276,audio_length:"308.522688",confidence:83,word_confidence:82.81,start_time:342,end_time:375,active:!1}]},{processing_time:667,audio_length:"804",confidence:86.75,text:"start_time:00:00:00 <b><br/><b> Speaker 1: </b></b> just give me a moment \n <b><br/><b> Speaker 2: </b></b> yeah of course \n <br/><b> Speaker 1: </b></b> hi tranisha welcome to EXL language assessment my name is manu and i will be your on this call how are you doing \n <br/><b> Speaker 2: </b></b> i'm fine ma'am you too \n <br/> end_time:00:00:38 start_time:00:00:38 <b><br/><b> Speaker 1: </b></b> you and i will be speaking with each other for the next ten to twelve minutes so just follow my instructions and try to speak as much as you can all right \n <br/><b> Speaker 2: </b></b> okay ma'am okay \n <br/> end_time:00:00:55 start_time:00:00:55 <b><br/><b> Speaker 1: </b></b> so uh i also would like to tell you that for ordered and compliance purpose the phone is being recorded and you have to keep your camera on to out the part all right \n <br/><b> Speaker 2: </b></b> no issues \n <br/> end_time:00:01:10 start_time:00:01:10 <b><br/><b> Speaker 1: </b></b> all right so why don't you tell me something about yourself and also please include your \n <br/><b> Speaker 2: okay i'm turning i belong to a daily i completed my graduation from ip university that was being regular cool then i completed my page i mean from the sense learning i am to see the then i had an experience in costmic in juniors and in a day to private limited and right now i'm working in ping us of your solution in internet and costmic i have a check process hard for a process where i internet i d with a u k b's client which i which was given by a delight and in pingal solution ideas other international times also it belongs with your state uh line and my hobbies are travelling cooking i love travelling and cooking boots my passion is cooking also i love to try different different positions and experiment on this and i love travelling i completed myself with it or in two thousand nineteen uh where i go into nine and four only charity so these are my hobby \n <br/> end_time:00:02:27 start_time:00:02:27 <b><br/><b> Speaker 1: </b></b> oh okay so let's talk about your passion for for travelling so why did you uh decide people just won't south in their trip why not to any other destination in india like towards the east or west why only south \n <br/><b> Speaker 2: </b></b> just because it was a free trip for me my husband was according to a debited engineer branch so i went to alternate alone because my husband was busy in there his dad so i went forty two with my weird oldest eight months or get that time and i also double to the post and but i love i love south and employees and i love south india also because it was too boy to people and the basically i love sea i love beaches these are the reason i love one of my favorite in india so i just love those i'm belong to a north daily so from since my child would i travel to uh job very very often so but i love south greenry environment friendly so these are the reason \n <br/> end_time:00:03:47 start_time:00:03:47 <b><br/><b> Speaker 1: </b></b> so since you said that you've lived in general and now i am assuming that you're living in in delhi \n <br/><b> Speaker 2: </b></b> ye uh yes indeli \n <br/> end_time:00:03:58 start_time:00:03:58 <b><br/><b> Speaker 1: </b></b> okay so what if you were given an opportunity would you have continued living in general or you like living in anymore \n <br/><b> Speaker 2: </b></b> i just loved your name i just love i can't i can't deny that portion of the living attendant future because china is very peaceful i travel a lot engine night like i will engineer from ten to eleven pm so it was safer women also tell me there is more  delete so tiny you have a feedom to travel alone and the local option is very very hygienic and very smooth so you can find the hygienic and plarity engineer also so i left and i i can operate in future also \n <br/> end_time:00:04:49 start_time:00:04:49 <b><br/><b> Speaker 1: </b></b> okay all right and and you said that you like cooking also \n <br/><b> Speaker 2: </b></b> yes \n <br/><b> Speaker 1: </b></b> so who introduced you to cooking and how did you develop this passion for cooking tell me something about that \n <br/><b> Speaker 2: </b></b> my mother in law my mother in law taught me about all the things which is including in cooking like critical like making a brat ha so i love cooking too and speed people more and more and i love to get a feedback from it on daily basis and right now from past to assign making the dosa it leans and also so uh my mother is not me a lot about the cooking and so this is the reason i love cooking cooking needs very patient and cooking means piece of mind who can get me a piece of mind also i love experiments so  being need more than more experiment in your dishes to try some different differences prices and all things \n <br/> end_time:00:05:52 start_time:00:05:52 <b><br/><b> Speaker 1: </b></b> so um how has been during this pendemic how did you cope up with this lockdown situation with a small child \n <br/><b>Speaker 2: </b></b> yeah it was actually in parts logged on it was very exciting just because it was a new jersey for all of us my husband was performed home so it was a very new journey for me so for public husband with my two weird alto a dollar at that time now this they can log down is very very tanky for us because of market or wants to book outside but we we doesn't want to interrupt with outside environment in this kind of situation which we are facing from last aprilso uh it is quite unexcited not as per excited from last logged on but we can pop up with the cooking with the music with watching the the brings watching so these are the options we are trying to open this kind of environment \n <br/> end_time:00:07:02 start_time:00:07:02 <b><br/><b> Speaker 1: </b></b> so you said benja watching uh talk about something that you and your husband have watched recently and thoroughly enjoyed \n <br/><b> Speaker 2: </b></b> mini naming anyways last week watching and but sam nineteen ninety two was really interesting and last uh was bench last week was mainly and right now i have uh yeah she should chasia she shows also um like movies \n <br/> end_time:00:07:31 start_time:00:07:31 <b><br/><b> Speaker 1: </b></b> okay all right so now i'm going to give you a topic you can take thirty seconds to think about it and then you have to speak on it for two minutes continuously \n <br/><b> Speaker 2: </b></b> oh all right \n <br/><b> Speaker 1: </b></b> so talking about the movie mini it talks about sarage a topic which is not really commonly spoken about in indian country so i want you to talk about the movie what you like what do not like and what are your views on the the topic on which the movie is me \n <br/><b> Speaker 2: </b></b> okay \n <br/><b> Speaker 1: </b></b> so you can take two minutes think about it and then please make sure that you speak continuously for two minutes \n <br/><b> Speaker 2: </b></b> okay \n <br/> end_time:00:08:20 start_time:00:08:20 <b><br/><b> Speaker 1: </b></b> okay if you're ready please stop \n <br/><b> Speaker 2: </b></b> okay so one of the reason to watch the mini is panchers to the party and t p c both are my favorite especially parties belong to end is the under anything actors are so good to in a movie so mean he's talking about the survey see to have a parent before of marriage it is very big table in a in in society to conceive a baby before marriage and the sold meanings tell us about the portion of which are given by two percent your dream so we have to take an apologically but sometime it is getting back to you as a problem as a grad so the parents are so who to support the meaning it is one of the best thing which is not a this is not expected in a indian society this is an expectable so but i don't like the meanest friend she never takes she never say no to me to take a step or towards the for a woman to carry a baby in a bomb without any mail support are any financial support sometimes so maybe take the lots of in lots of trouble to carry a baby and bought up the baby and give a good upbringing to him so these are the things which is which is a great listen for us to take care of baby and to deal with a society nount also but sometimes uh we have to we have to deal with the parents respect so also meaning is living in our small town in small town the the the uh good will of family's very essential for this for the family so society never forget that these kind of things for um in india so these are the movie doesn't define the property \n <br/><b>Speaker 1: </b></b> continue \n <br/><b> Speaker 2: </b></b> so you can't expect the internet society to deal with that server gacy to from a unmarried woman just because to particular team of what volleyball but the notes power i think made excel as well and uh as i said and the t v sending the three is the best in this but the partners don't have stuff on us as as a meaning said a don't have anybody on the other hello yes \n <br/> end_time:00:11:12 start_time:00:11:12 <b><br/><b> Speaker 1: </b></b> okay alright so now let's move to the next part of the the last part of the assessment where i'm going to uh sorry where you have to ask me two questions based on any of the topics that you have spoken on during the car \n <br/><b> Speaker 2: </b></b> okay \n <br/> end_time:00:11:33 start_time:00:11:33 <b><br/><b> Speaker 1: </b></b> so barring barring about the process and the feedback on the call you can ask me any to a generic question \n <br/><b> Speaker 2: </b></b> okay okay \n <br/> end_time:00:11:45 start_time:00:11:45 <b><br/><b> Speaker 2: </b></b>  so do you like the went towards also \n <br/><b> Speaker 1: </b></b> uh no not really i am not too fond of watching movies one after the other because it's i i don't think so it's good for my i so i i only watch television or any of the greens only for a limited period of time so benjarin is not something that i enjoy \n <br/> end_time:00:12:10 start_time:00:12:10 <b><br/><b> Speaker 2: </b></b> okay so this is your favorite place to \n <br/><b> Speaker 1: </b></b> oh i love travelling so as long as the company is good and you know the weather is good i don't mind going anywhere whether it's a mountains or beaches or even desert site i don't mind but i just need to get out of the house from time to time to reject reduce myself \n <br/> end_time:00:12:38 start_time:00:12:38 <b><br/><b> Speaker 2: </b></b> okay okay nine so do you have any dance from table to india like themselves not something like \n <br/><b> Speaker 1: </b></b> oh yeah yes i haven't really traveled a lot in the east but otherwise to south india and and of course not i traveled a lot and i have tanda storage which i don't think so we have time for to discuss on the call i will have to say by by now that is the end of your assessment i will share the feedback with the recorder who will get in touch with you all right \n <br/><b>Speaker 2: </b></b> thank you \n <br/><b> Speaker 1: </b></b> all right take care bye bye you may leave the call now \n <br/> end_time:00:13:24",start_stop_phrase:"",file_name:"EXL-HCC-24_02-3.transcript",file_url:"https://uearn.ai/call_records/84021/EXL-HCC-24_02-3.wav",chunk:[{text:"<b> Speaker 1: </b></b> just give me a moment \n <b><br/><b> Speaker 2: </b></b> yeah of course \n <br/><b> Speaker 1: </b></b> hi tranisha welcome to EXL language assessment my name is manu and i will be your on this call how are you doing \n <br/><b> Speaker 2: </b></b> i'm fine ma'am you too \n <br/>",progress:"inprogress",processing_time:16.983319647610188,audio_length:"308.522688",confidence:89,word_confidence:84.32,start_time:0,end_time:38,active:!1},{text:"<b> Speaker 1: </b></b> you and i will be speaking with each other for the next ten to twelve minutes so just follow my instructions and try to speak as much as you can all right \n <br/><b> Speaker 2: </b></b> okay ma'am okay \n <br/>",progress:"inprogress",processing_time:22.29546282067895,audio_length:"308.522688",confidence:95,word_confidence:94.32,start_time:38,end_time:55,active:!1},{text:"<b> Speaker 1: </b></b> so uh i also would like to tell you that for ordered and compliance purpose the phone is being recorded and you have to keep your camera on to out the part all right \n <br/><b> Speaker 2: </b></b> no issues \n <br/>",progress:"inprogress",processing_time:30.568858535960317,audio_length:"308.522688",confidence:90,word_confidence:86.26,start_time:55,end_time:70,active:!1},{text:"<b> Speaker 1: </b></b> all right so why don't you tell me something about yourself and also please include your \n <br/><b> Speaker 2: okay i'm turning i belong to a daily i completed my graduation from ip university that was being regular cool then i completed my page i mean from the sense learning i am to see the then i had an experience in costmic in juniors and in a day to private limited and right now i'm working in ping us of your solution in internet and costmic i have a check process hard for a process where i internet i d with a u k b's client which i which was given by a delight and in pingal solution ideas other international times also it belongs with your state uh line and my hobbies are travelling cooking i love travelling and cooking boots my passion is cooking also i love to try different different positions and experiment on this and i love travelling i completed myself with it or in two thousand nineteen uh where i go into nine and four only charity so these are my hobby \n <br/>",progress:"inprogress",processing_time:39.61179620400071,audio_length:"308.522688",confidence:86,word_confidence:85.5,start_time:70,end_time:147,active:!1},{text:"<b> Speaker 1: </b></b> oh okay so let's talk about your passion for for travelling so why did you uh decide people just won't south in their trip why not to any other destination in india like towards the east or west why only south \n <br/><b> Speaker 2: </b></b> just because it was a free trip for me my husband was according to a debited engineer branch so i went to alternate alone because my husband was busy in there his dad so i went forty two with my weird oldest eight months or get that time and i also double to the post and but i love i love south and employees and i love south india also because it was too boy to people and the basically i love sea i love beaches these are the reason i love one of my favorite in india so i just love those i'm belong to a north daily so from since my child would i travel to uh job very very often so but i love south greenry environment friendly so these are the reason \n <br/>",progress:"inprogress",processing_time:44.511617654934525,audio_length:"308.522688",confidence:94,word_confidence:92.18,start_time:147,end_time:227,active:!1},{text:"<b> Speaker 1: </b></b> so since you said that you've lived in general and now i am assuming that you're living in in delhi \n <br/><b> Speaker 2: </b></b> ye uh yes indeli \n <br/> ",progress:"inprogress",processing_time:52.68804093077779,audio_length:"308.522688",confidence:87,word_confidence:85.48,start_time:227,end_time:238,active:!1},{text:"<b> Speaker 1: </b></b> okay so what if you were given an opportunity would you have continued living in general or you like living in anymore \n <br/><b> Speaker 2: </b></b> i just loved your name i just love i can't i can't deny that portion of the living attendant future because china is very peaceful i travel a lot engine night like i will engineer from ten to eleven pm so it was safer women also tell me there is more  delete so tiny you have a feedom to travel alone and the local option is very very hygienic and very smooth so you can find the hygienic and plarity engineer also so i left and i i can operate in future also \n <br/>",progress:"inprogress",processing_time:60.96718751825392,audio_length:"308.522688",confidence:89,word_confidence:89.8,start_time:238,end_time:289,active:!1},{text:"<b> Speaker 1: </b></b> okay all right and and you said that you like cooking also \n <br/><b> Speaker 2: </b></b> yes \n <br/><b> Speaker 1: </b></b> so who introduced you to cooking and how did you develop this passion for cooking tell me something about that \n <br/><b> Speaker 2: </b></b> my mother in law my mother in law taught me about all the things which is including in cooking like critical like making a brat ha so i love cooking too and speed people more and more and i love to get a feedback from it on daily basis and right now from past to assign making the dosa it leans and also so uh my mother is not me a lot about the cooking and so this is the reason i love cooking cooking needs very patient and cooking means piece of mind who can get me a piece of mind also i love experiments so  being need more than more experiment in your dishes to try some different differences prices and all things \n <br/>",progress:"inprogress",processing_time:67.54063908010721,audio_length:"308.522688",confidence:100,word_confidence:86.04,start_time:289,end_time:352,active:!1},{text:"<b> Speaker 1: </b></b> so um how has been during this pendemic how did you cope up with this lockdown situation with a small child \n <br/><b>Speaker 2: </b></b> yeah it was actually in parts logged on it was very exciting just because it was a new jersey for all of us my husband was performed home so it was a very new journey for me so for public husband with my two weird alto a dollar at that time now this they can log down is very very tanky for us because of market or wants to book outside but we we doesn't want to interrupt with outside environment in this kind of situation which we are facing from last aprilso uh it is quite unexcited not as per excited from last logged on but we can pop up with the cooking with the music with watching the the brings watching so these are the options we are trying to open this kind of environment \n <br/>",progress:"inprogress",processing_time:75.30900268256664,audio_length:"308.522688",confidence:87,word_confidence:85.72,start_time:352,end_time:422,active:!1},{text:"<b> Speaker 1: </b></b> so you said benja watching uh talk about something that you and your husband have watched recently and thoroughly enjoyed \n <br/><b> Speaker 2: </b></b> mini naming anyways last week watching and but sam nineteen ninety two was really interesting and last uh was bench last week was mainly and right now i have uh yeah she should chasia she shows also um like movies \n <br/>",progress:"inprogress",processing_time:84.96437314897776,audio_length:"308.522688",confidence:88,word_confidence:89.59,start_time:422,end_time:451,active:!1},{text:"<b> Speaker 1: </b></b> okay all right so now i'm going to give you a topic you can take thirty seconds to think about it and then you have to speak on it for two minutes continuously \n <br/><b> Speaker 2: </b></b> oh all right \n <br/><b> Speaker 1: </b></b> so talking about the movie mini it talks about sarage a topic which is not really commonly spoken about in indian country so i want you to talk about the movie what you like what do not like and what are your views on the the topic on which the movie is me \n <br/><b> Speaker 2: </b></b> okay \n <br/><b> Speaker 1: </b></b> so you can take two minutes think about it and then please make sure that you speak continuously for two minutes \n <br/><b> Speaker 2: </b></b> okay \n <br/>",progress:"inprogress",processing_time:93.68774020671844,audio_length:"308.522688",confidence:89,word_confidence:89.57,start_time:451,end_time:500,active:!1},{text:"<b> Speaker 1: </b></b> okay if you're ready please stop \n <br/><b> Speaker 2: </b></b> okay so one of the reason to watch the mini is panchers to the party and t p c both are my favorite especially parties belong to end is the under anything actors are so good to in a movie so mean he's talking about the survey see to have a parent before of marriage it is very big table in a in in society to conceive a baby before marriage and the sold meanings tell us about the portion of which are given by two percent your dream so we have to take an apologically but sometime it is getting back to you as a problem as a grad so the parents are so who to support the meaning it is one of the best thing which is not a this is not expected in a indian society this is an expectable so but i don't like the meanest friend she never takes she never say no to me to take a step or towards the for a woman to carry a baby in a bomb without any mail support are any financial support sometimes so maybe take the lots of in lots of trouble to carry a baby and bought up the baby and give a good upbringing to him so these are the things which is which is a great listen for us to take care of baby and to deal with a society nount also but sometimes uh we have to we have to deal with the parents respect so also meaning is living in our small town in small town the the the uh good will of family's very essential for this for the family so society never forget that these kind of things for um in india so these are the movie doesn't define the property \n <br/><b>Speaker 1: </b></b> continue \n <br/><b> Speaker 2: </b></b> so you can't expect the internet society to deal with that server gacy to from a unmarried woman just because to particular team of what volleyball but the notes power i think made excel as well and uh as i said and the t v sending the three is the best in this but the partners don't have stuff on us as as a meaning said a don't have anybody on the other hello yes \n <br/>",progress:"inprogress",processing_time:102.76316238753498,audio_length:"308.522688",confidence:86,word_confidence:84.09,start_time:500,end_time:672,active:!1},{text:"<b> Speaker 1: </b></b> okay alright so now let's move to the next part of the the last part of the assessment where i'm going to uh sorry where you have to ask me two questions based on any of the topics that you have spoken on during the car \n <br/><b> Speaker 2: </b></b> okay \n <br/>",progress:"inprogress",processing_time:111.87993695214391,audio_length:"308.522688",confidence:87,word_confidence:86.24,start_time:672,end_time:693,active:!1},{text:"<b> Speaker 1: </b></b> so barring barring about the process and the feedback on the call you can ask me any to a generic question \n <br/><b> Speaker 2: </b></b> okay okay \n <br/>",processing_time:120.92224641144276,audio_length:"308.522688",confidence:83,word_confidence:82.81,start_time:693,end_time:705,active:!1},{text:"<b> Speaker 2: </b></b>  so do you like the went towards also \n <br/><b> Speaker 1: </b></b> uh no not really i am not too fond of watching movies one after the other because it's i i don't think so it's good for my i so i i only watch television or any of the greens only for a limited period of time so benjarin is not something that i enjoy \n <br/>",progress:"inprogress",processing_time:130.59257687814534,audio_length:"308.522688",confidence:87,word_confidence:80.5,start_time:705,end_time:730,active:!1},{text:"<b> Speaker 2: </b></b> okay so this is your favorite place to \n <br/><b> Speaker 1: </b></b> oh i love travelling so as long as the company is good and you know the weather is good i don't mind going anywhere whether it's a mountains or beaches or even desert site i don't mind but i just need to get out of the house from time to time to reject reduce myself \n <br/>",processing_time:140.49049292504787,audio_length:"308.522688",confidence:87,word_confidence:86.23,start_time:730,end_time:758,active:!1},{text:"<b> Speaker 2: </b></b> okay okay nine so do you have any dance from table to india like themselves not something like \n <br/><b> Speaker 1: </b></b> oh yeah yes i haven't really traveled a lot in the east but otherwise to south india and and of course not i traveled a lot and i have tanda storage which i don't think so we have time for to discuss on the call i will have to say by by now that is the end of your assessment i will share the feedback with the recorder who will get in touch with you all right \n <br/><b>Speaker 2: </b></b> thank you \n <br/><b> Speaker 1: </b></b> all right take care bye bye you may leave the call now \n <br/>",progress:"inprogress",processing_time:147.43372008390725,audio_length:"308.522688",confidence:81,word_confidence:84.5,start_time:758,end_time:804,active:!1}]},{processing_time:489,audio_length:"652",confidence:84.94,word_confidence:85.07,text:"start_time:00:00:00 <br/><b>Speaker 1: </b></b>language assessment my name is samikshya i'm going to take you through the assessment today so before we start a quickly believe you about the different parts of the assessment so in the first part i'm going to ask you some general questions about yourself then in the next part of the assessment i'm going to give you a topic you will have thirty seconds together your thoughts and then speak on it for two minutes continuously and in the last part of the assessment you are supposed to ask me two questions based on the conversation that we've had okay\n<br/><b>Speaker 2: </b></b>oh oh good\n<br/>end_time:00:00:45 start_time:00:00:45 <br/><b>Speaker 1: </b></b>all right so let us start by you telling me something about your hobbies and interest\n<br/><b>Speaker 2: </b></b>i have quite a few of these i love to and i also like playing uh last watching working football because i mean who football time and i've been i've been playing football since i was though i am pretty much interested and that is my hobby and apart from that i like i like to basically travel a lot and um have a good time with my friends uh stephanie on the weekends only uh have a vehicle and that's what i do in my holiday like like to sell the city it's it's possible that i like you know help out of pretty or play or whatever so i have a few for this\n<br/> end_time:00:01:48 start_time:00:01:48 <br/><b>Speaker 1: </b></b>okay all right so tell me about one of your uh one of the places that you travel to and that has already been memorable to you\n<br/><b>Speaker 2: </b></b>well uh the last time that i had was in the it was amazing we actually had a resolved death and i had two cents there and um we had a good time it was it was actually kind of difficult to get there because of the log down and because of the section by the government but that was my own personal level when i like always been my and including mamager and the other but yeah that was my last yeah\n<br/> end_time:00:02:44 start_time:00:02:44 <br/><b>Speaker 1: </b></b>okay all right so tell me about your daily little team damage\n<br/><b>Speaker 2: </b></b>uh i break up around the nine nine oh nine three probably around ten then i have my first with my family then i play i went to the college for some book because it was something to find stuff that i had to do so i did that and um usually in the afternoon i still around because i i sunny outside or uh evening i go out i spend time and i go with it that i need it every day and also my family member sometimes and i i yeah i'm pretty much then i mean how do i say this i'm more of a how do i see this by word oh so i i like to um yeah yeah\n<br/> end_time:00:04:12 start_time: 00:04:12 <br/><b>Speaker 1: </b></b>okay all right actually your voice is not very clear can you try without bye\n<br/><b>Speaker 2: </b></b>okay is it audible now\n<br/><b>Speaker 1: </b></b>yeah it's much better email no okay so now i'm going to give you our topic you will have thirty seconds to think and then you will have to speak on it for two minutes continuously okay\n<br/><b>Speaker 2: </b></b>sure\n<br/> end_time:00:04:48 start_time:00:04:48 <br/><b>Speaker 1: </b></b>okay so your topic is if you had the opportunity to travel across the world which country or city would you choose to travel to and why\n<br/><b>Speaker 2: </b></b>can i see that okay\n<br/><b>Speaker 1: </b></b>if you're ready you can start\n<br/><b>Speaker 2: </b></b>okay i like to visit the city of madina which is in the arabs i like that city a lot because it is pretty historical and on the religious level as well and marker and madina are too cities that i would love to travel i mean i would love to travel the war if i get the opportunity but you know everything somehow to you know actually visit the city but they just visit because they have to go sick but the fact that that i love the city and i love the people around and the wide and it is amazing because i have all my i've had my family members and my students and well who are being there quite a few times and i never had the ocean over there so on personal levels if i ever get the portion of the choose a location that i have to visit it will always be not because i like it and apart from that it would be i like landing i like like battery i like amsterdam as well i like the european countries i like mean a lot london because of my favorite team my favorite football team is a lander so i like that place but if i if i had the portionary to choose a city that would always be and i would love to be there and also you know be around with people i love and my family members all my friends mean that would be if i ever get the question\n<b><br/> end_time:00:06:57 start_time:00:06:57 <br/><b>Speaker 1: </b></b>okay all right so you mentioned that you like to play football right or you have some favorite team so tell me which is your favorite eh football team and who is your favorite football player and why do you like that team and that player\n<br/><b>Speaker 2: </b></b>my feeling what team is from lendon the name is chelsea chelsea provoker i mean the i'm i've been in love with the club since i was ten ten eleven and i've been following every each of the game ever since and this year and twenty twenty one chances one the championship so that was pretty special to me it meant a lot to every fan out there and on a person level my my favorite player would be the number nineteen in the team and the reason that i like him is because he has been at the clubs in people six and he had been like he had been on he he had new loons to other clubs so that you know he made previous game and he might be able to chance you might be able to get a chance in the portions which he did amazingly and he he actually had chances one champion the sport who should go some some will be also assisted in the championally finance so i pretty much like the player and and i i obviously like christian or not as well because obviously everybody does yeah so i both level my favorite key and my favorite some chances\n<br/> end_time:00:08:53 start_time:00:08:53 <br/><b>Speaker 1: </b></b>okay all right now we'll proceed towards the last part of the assessment wherein you are supposed to ask me two questions based on the conversation that we've had so just remember you cannot ask me for your feedback or any process related question you can ask me general questions like how i was asking you okay\n <br/><b>Speaker 2: </b></b>um okay i mean uh i mean i should not ask for the feedback yeah\n <br/><b>Speaker 1: </b></b>no you cannot ask me for your feedback however you can ask me questions like how i was asking you\n<br/> end_time:00:09:45 start_time:00:09:45 <br/><b>Speaker 2: </b></b>yeah so how like how do you yeah why why did you ask me about chess and my my favorite basically\n<br/><b>Speaker 1: </b></b>so there is no specific reason as that we ask these general questions to all are candidate in order to check their communications get\n<br/> end_time:00:10:10 start_time:00:10:10 <b>Speaker 2: </b></b>okay absolutely i understand\n <br/><b>Speaker 1: </b></b>do you have another question yeah yeah go ahead\n<br/><b>Speaker 2: </b></b>yeah sh yeah okay okay uh hm i think i have another question to make sure because if i did i would definitely ask you know\n<br/> end_time:00:10:37 start_time:00:10:37 <br/><b>Speaker 1: </b></b>that's all right no problem so this brings us to the end of the assessment thank you so much for your time take care bye bye\n<br/> end_time:00:10:52",file_name:"EXL_VNA_28_49-32.transcript",file_url:"https://uearn.ai/call_records/84021/EXL_VNA_28_49-32.wav",chunk:[{text:"<b>Speaker 1: </b></b>language investment my name is amitian i'm going to take you through the assessment today so before we start a quickly believe you about the different parts of the assessment so in the first part i'm going to ask you some general questions about yourself then in the next part of the assessment i'm going to give you a topic you will have thirty seconds together your thoughts and then speak on it for two minutes continuously and in the last part of the assessment you are supposed to ask me two questions based on the conversation that we've had okay\n<br/><b>Speaker 2: </b></b>oh oh good\n<br/>",progress:"inprogress",processing_time:16.983319647610188,audio_length:"308.522688",confidence:89,word_confidence:84.32,start_time:0,end_time:45,active:!1},{text:"<b>Speaker 1: </b></b>all right so let us start by you telling me something about your hobbies and interest\n<br/><b>Speaker 2: </b></b>i have quite a few of these i love to and i also like playing uh last watching working football because i mean who football time and i've been i've been playing football since i was though i am pretty much interested and that is my hobby and apart from that i like i like to basically travel a lot and um have a good time with my friends uh stephanie on the weekends only uh have a vehicle and that's what i do in my holiday like like to sell the city it's it's possible that i like you know help out of pretty or play or whatever so i have a few for this\n<br/>",progress:"inprogress",processing_time:22.29546282067895,audio_length:"308.522688",confidence:95,word_confidence:94.32,start_time:45,end_time:108,active:!1},{text:"<b>Speaker 1: </b></b>okay all right so tell me about one of your uh one of the places that you travel to and that has already been memorable to you\n<br/><b>Speaker 2: </b></b>well uh the last time that i had was in the it was amazing we actually had a resolved death and i had two cents there and um we had a good time it was it was actually kind of difficult to get there because of the log down and because of the section by the government but that was my own personal level when i like always been my and including mamager and the other but yeah that was my last yeah\n<br/>",progress:"inprogress",processing_time:30.568858535960317,audio_length:"308.522688",confidence:90,word_confidence:86.26,start_time:108,end_time:164,active:!1},{text:"<b>Speaker 1: </b></b>okay all right so tell me about your daily little team damage\n<br/><b>Speaker 2: </b></b>uh i break up around the nine nine oh nine three probably around ten then i have my first with my family then i play i went to the college for some book because it was something to find stuff that i had to do so i did that and um usually in the afternoon i still around because i i sunny outside or uh evening i go out i spend time and i go with it that i need it every day and also my family member sometimes and i i yeah i'm pretty much then i mean how do i say this i'm more of a how do i see this by word oh so i i like to um yeah yeah\n<br/>",progress:"inprogress",processing_time:39.61179620400071,audio_length:"308.522688",confidence:86,word_confidence:85.5,start_time:164,end_time:252,active:!1},{text:"<b>Speaker 1: </b></b>okay all right actually your voice is not very clear can you try without bye\n<br/><b>Speaker 2: </b></b>okay is it audible now\n<br/><b>Speaker 1: </b></b>yeah it's much better email no okay so now i'm going to give you our topic you will have thirty seconds to think and then you will have to speak on it for two minutes continuously okay\n<br/><b>Speaker 2: </b></b>sure\n<br/>",progress:"inprogress",processing_time:44.511617654934525,audio_length:"308.522688",confidence:94,word_confidence:92.18,start_time:252,end_time:288,active:!1},{text:"<b>Speaker 1: </b></b>okay so your topic is if you had the opportunity to travel across the world which country or city would you choose to travel to and why\n<br/><b>Speaker 2: </b></b>can i see that okay\n<br/><b>Speaker 1: </b></b>if you're ready you can start\n<br/><b>Speaker 2: </b></b>okay i like to visit the city of madina which is in the arabs i like that city a lot because it is pretty historical and on the religious level as well and marker and madina are too cities that i would love to travel i mean i would love to travel the war if i get the opportunity but you know everything somehow to you know actually visit the city but they just visit because they have to go sick but the fact that that i love the city and i love the people around and the wide and it is amazing because i have all my i've had my family members and my students and well who are being there quite a few times and i never had the ocean over there so on personal levels if i ever get the portion of the choose a location that i have to visit it will always be not because i like it and apart from that it would be i like landing i like like battery i like amsterdam as well i like the european countries i like mean a lot london because of my favorite team my favorite football team is a lander so i like that place but if i if i had the portionary to choose a city that would always be and i would love to be there and also you know be around with people i love and my family members all my friends mean that would be if i ever get the question\n<b><br/>",progress:"inprogress",processing_time:52.68804093077779,audio_length:"308.522688",confidence:87,word_confidence:85.48,start_time:288,end_time:417,active:!1},{text:"<b>Speaker 1: </b></b>okay all right so you mentioned that you like to play football right or you have some favorite team so tell me which is your favorite eh football team and who is your favorite football player and why do you like that team and that player\n<br/><b>Speaker 2: </b></b>my feeling what team is from lendon the name is chelsea chelsea provoker i mean the i'm i've been in love with the club since i was ten ten eleven and i've been following every each of the game ever since and this year and twenty twenty one chances one the championship so that was pretty special to me it meant a lot to every fan out there and on a person level my my favorite player would be the number nineteen in the team and the reason that i like him is because he has been at the clubs in people six and he had been like he had been on he he had new loons to other clubs so that you know he made previous game and he might be able to chance you might be able to get a chance in the portions which he did amazingly and he he actually had chances one champion the sport who should go some some will be also assisted in the championally finance so i pretty much like the player and and i i obviously like christian or not as well because obviously everybody does yeah so i both level my favorite key and my favorite some chances\n<br/>",progress:"inprogress",processing_time:60.96718751825392,audio_length:"308.522688",confidence:89,word_confidence:89.8,start_time:417,end_time:533,active:!1},{text:"<b>Speaker 1: </b></b>okay all right now we'll proceed towards the last part of the assessment wherein you are supposed to ask me two questions based on the conversation that we've had so just remember you cannot ask me for your feedback or any process related question you can ask me general questions like how i was asking you okay\n <br/><b>Speaker 2: </b></b>um okay i mean uh i mean i should not ask for the feedback yeah\n <br/><b>Speaker 1: </b></b>no you cannot ask me for your feedback however you can ask me questions like how i was asking you\n<br/>",processing_time:67.54063908010721,audio_length:"308.522688",confidence:100,word_confidence:86.04,start_time:533,end_time:585,active:!1},{text:"<b>Speaker 2: </b></b>yeah so how like how do you yeah why why did you ask me about chess and my my favorite basically\n<br/><b>Speaker 1: </b></b>so there is no specific reason as that we ask these general questions to all are candidate in order to check their communications get\n<br/>",progress:"inprogress",processing_time:75.30900268256664,audio_length:"308.522688",confidence:87,word_confidence:85.72,start_time:585,end_time:610,active:!1},{text:"<b>Speaker 2: </b></b>okay absolutely i understand\n <br/><b>Speaker 1: </b></b>do you have another question yeah yeah go ahead\n<br/><b>Speaker 2: </b></b>yeah sh yeah okay okay uh hm i think i have another question to make sure because if i did i would definitely ask you know\n<br/>",progress:"inprogress",processing_time:84.96437314897776,audio_length:"308.522688",confidence:88,word_confidence:89.59,start_time:610,end_time:637,active:!1},{text:"<b>Speaker 1: </b></b>that's all right no problem so this brings us to the end of the assessment thank you so much for your time take care bye bye\n<br/>",progress:"inprogress",processing_time:93.68774020671844,audio_length:"308.522688",confidence:89,word_confidence:89.57,start_time:637,end_time:652,active:!1}]},{processing_time:688,audio_length:"842",confidence:86.75,text:"start_time:00:00:00 <br/><b>Speaker 1: </b></b>hi manalisa my name is manu and i will be your accessor on this call and welcome to excel language assessment okay how are you\n<br/><b>Speaker 2: </b></b>yeah fine so i'm fine ma'am thank you\n<br/><b>Speaker 1: </b></b>well i'm doing good too so you and i will be speaking with each other for the next ten to twelve minutes please follow my inspections and try to speak as much as you can all right\n<br/><b>Speaker 1: </b></b>okay all right also the call is being recorded for ordered and compliance purpose so please make sure that you face the camera at all time\n <br/><b>Speaker 2: </b></b>okay\n<br/> end_time:00:00:54 start_time:00:00:54 <br/><b>Speaker 1: </b></b>alright so let's start why don't you tell me something about yourself especially what it is that you like to do in your free time\n<br/><b>Speaker 2: </b></b>in my face i am mostly i like to cook and many times i also used to so for you to was about cooking and all and many times i used to try them by message that whether it is i can try i can make it or not so if this one is my one of the favorite pastime which i used to do in my feet and i also like to travel in so by traveling my i i very have i really enjoy a lot by traveling and he said he i have also traveled i was going and there i disarch and there will many extra activity with going out over there means many type of games were also going on there in the resort and yes it was also my first time when i visited the beaches and all so it was very beautiful and the the facts were doing it was very interesting so this travelling is also one of my it's just one of my best friends when i used\n<br/> end_time:00:02:32  start_time:00:02:32 <br/><b>Speaker 1: </b></b>okay all right so you said traveling and and cooking so travelling you you spoke about but who introduced you to cooking\n<br/><b>Speaker 2: </b></b>i like i uh use means mainly i used to self on you to you to like uh many of them are there like then we bet our or niche my dollar many of them are there who's uh cooking in spoking city i used to go uh saw in or whether you took and and then i used to try them with by myself\n<br/> end_time:00:03:07 start_time:00:03:07 <b>Speaker 1: </b></b>so that okay okay and tell me about your professional job do you have any professional experience\n<br/><b>Speaker 2: </b></b>yes my name is monalisha as you know and i have worked for about three years and seven months and one year seven months i have worked with concentrates and there i have handled chat and the process was amazing then two years i worked with five jets there also my process was chat only and they are have handled the customer squarings and all so these eatings with my please remember profit work i have done\n<br/>end_time:00:03:55 start_time:00:03:55 <br/><b>Speaker 1: </b></b>so quite a diverse profile i mean with amazon you were handling customer queries of a different kind and with five status was mainly to do with the travel the the ticket which one did you like more\n<br/><b>Speaker 2: </b></b>both were nice for me and because working in my fashion and i enjoyed a lot in amazon i have handled because my forties like to whenever any cancellation or it don't already find is going and over there so we used to handle them as for our policy we used to give the information to the customer and then as far as that yes it was about traveling process and there i have handled the customer service about all the customers traveling flights still dealing everything we used to handle about that \n<br/> end_time:00:04:50 start_time:00:04:50 <br/><b>Speaker 1: </b></b>so these were domestic customers right\n<br/><b>Speaker 2: </b></b>no i was uh in cost in uh amazon i have worked in concentrate samison dot u k and uh in spice it also i have handled international customers\n<br/>end_time:00:05:08 start_time:00:05:08 <br/><b>Speaker 1: </b></b>okay all right so tell me if you were given an opportunity to choose between interacting with the customers over the phone and interacting with them or wire website which one would you prefer more and why\n<br/><b>Speaker 2: </b></b>both i will prefer more because over the call i will mean over the cold also i i can help the customer and as well as i can help them over the chat i'm interested in both because i can ask for me i can help them a lot over the chat or as well as over the call\n<br/><b>Speaker 1: </b></b>both but if you have to choose one\n<br/><b>Speaker 2: </b></b>if i'll have to choose one then i will be happy with the check because over the charge i i am as as for me over the charter i will be able to help more to the customers \n<br/>end_time:00:06:10 start_time:00:06:10 <br/><b>Speaker 1: </b></b>all right so i always felt that you know when you are speaking to a customer or or if you have the opportunity of face to pay interaction uh my communication becomes better and the resolution is more faster and more convincing whether chat process is you you are typing on a digital platform where you do not have that personal connect with the customer did you ever feel this is well\n<br/><b>Speaker 2: </b></b>actually also i have worked as overready chat only and as to me i have given the resolution to like customer and i can uh express and i can motivate them and as well as i can ment communicate with them over the chat more than easily\n<br/>end_time:00:07:01 start_time:00:07:01 <br/><b>Speaker 1: </b></b>so now let move to the next part of the assessment where i'm going to give you a topic you can take that this i can to think about it and then you have to speak on it for two minutes continuous all right so i want you to talk about these last eighteen months of your life when all of us was uh under this pendamic lock down uh how did you spend these eighteen months what has changed for you what kind of challenges came along and how did you handle that\n<br/><b>Speaker 2: </b></b>is it\n<br/><b>Speaker 1: </b></b>so you can take thirty seconds to think about it or if you are comfortable you can start right away it's up to you\n<br/><b>Speaker 2: </b></b>okay i can restart the trade\n<br/><b>Speaker 1: </b></b>okay go ahead\n<br/><b>Speaker 2: </b></b>so first of all when the pen band make uh was game i think it was around much and end up be much i was working with five checked and uh there i was giving my hundred percent and i was working properly over there but after i mean next month as soon as next month started we were not getting salary so we were very disappointed about that but then also i was working and working my working hard and i tried to give my best but to due to the travel process where i'm down and also that's why i had to leave the company as well as my management was also a fixed so i for marriage i was asking for least but color company was not providing me that you must need so after that i had uh i had to left the company because of the fandament and also i were not having the leave that must be where i was not get getting so after that i came to my home town and then after a few days around in december my marriage was six so it happened and then after that we uh i i went to many places for travelling because i was free i was not having any walls so that's why i spend that time and also again one second the so corporate second we also are right then at that time it was really affected me because in my family members also it it affected my mom and dad and so i was really very disappointed about that and we took care of them because it's i had to do everything in my home because my mom and dad both are affected with that so i was really we were saying that they should be recovered soon as soon as possible then after i think uh it took many times i think it was forty fifteen days more than that around then my mother was uh covered with that and uh for which so now she's okay and after that and there was pa bandamic and i have discussed that i i can't travel also right now because many many times places are banned over also that i see contrable anywhere bec and uh in by sitting in home we all are really bored and we want to visit some places to fresh and apart mine but now as we can see uh slowly slowly everything is going in fine so i hope that everything will be fine from now on words\n<br/>end_time:00:10:55 start_time:00:10:55 <br/><b>Speaker 1: </b></b>yes all right so now we've come to the last part of the assessment where you have to ask me so question based on any of the topics that we have covered during the cost okay\n<br/><b>Speaker 2: </b></b>okay i have to ask questions\n<br/><b>Speaker 1: </b></b>you have to ask me any two questions based on any of the topics that you have spoken on during the call like like generic questions\n<br/><b>Speaker 2: </b>okay about anything about feedback\n<br/><b>Speaker 1: </b>except feedback and the process you can ask me\n<br/><b>Speaker 2: </b></b>okay uh so i if i don't have any kuwaiti then yes\n<br/><b>Speaker 1:</b>first of all the attestment when i tell you you have to ask you to fresh\n<br/><b>Speaker 2: </b>okay so i just want to know about this that the fan the make uh was uh anything issue in that about you as\n<br/><b>Speaker 1: </b>i'm sorry i didn't understand your question remember i cannot give you a feedback\n<br/><b>Speaker 2: </b>hm yes okay so i just want to ask one thing that first of all i want to ask you that my okay\n<br/><b>Speaker 1: </b>okay so it's like i asked you about your hobbies and your interests and i gave you a few questions you spoke about your travelling so like that you can ask me any two questions\n<br/><b>Speaker 2: </b></b>about you\n<br/><b>Speaker 1: </b>yes about me or about\n<br/><b>Speaker 2: </b></b>i understand i understood so you can tell me about any or any hobbies about you\n<br/><b>Speaker 1: </b>oh well i like to do gardening that is my most recent hobby and i'm absolutely loving it\n<br/><b>Speaker 2: </b></b>okay and what you like to have in uh food what is your favorite thing\n<br/><b>Speaker 1: </b>my favorite foodwell i like vegetarian food primarily and i like outing in food i like italian food i like also i'm i basically like all kinds of\n<br/><b>Speaker 2: </b></b>okay okay\n<br/><b>end_time:00:13:29 start_time:00:13:39 <br/><b>Speaker 1: </b>okay all right moral thank you so much for speaking with me that is the end of your assessment i will share the feedback with the recorder who will get in touch with all right\n<br/><b>Speaker 2: </b></b>okay okay by the way can you send that and what the holiday did you\n<br/><b>Speaker 1: </b>sorry but i cannot give you a feedback on the cost\n<br/><b>Speaker 2: </b>okay no issues thank you\n<br/><b>Speaker 1: </b>all right take care bye-bye\n<br/><b>Speaker 2: </b>okay\n<br/> end_time:00:14:02",start_stop_phrase:"",file_name:"EXL-HCC-24_15-4.transcript",file_url:"https://uearn.ai/call_records/84021/EXL-HCC-24_15-4.wav",chunk:[{text:"<b>Speaker 1: </b></b>hi manalisa my name is manu and i will be your accessor on this call and welcome to excel language assessment okay how are you\n<br/><b>Speaker 2: </b></b>yeah fine so i'm fine ma'am thank you\n<br/><b>Speaker 1: </b></b>well i'm doing good too so you and i will be speaking with each other for the next ten to twelve minutes please follow my inspections and try to speak as much as you can all right\n<br/><b>Speaker 1: </b></b>okay all right also the call is being recorded for ordered and compliance purpose so please make sure that you face the camera at all time\n <br/><b>Speaker 2: </b></b>okay\n<br/> ",progress:"inprogress",processing_time:12.903532922267914,audio_length:"269.505313",confidence:93,start_time:0,end_time:54,active:!1},{text:"<b>Speaker 1: </b></b>alright so let's start why don't you tell me something about yourself especially what it is that you like to do in your free time\n<br/><b>Speaker 2: </b></b>in my face i am mostly i like to cook and many times i also used to so for you to was about cooking and all and many times i used to try them by message that whether it is i can try i can make it or not so if this one is my one of the favorite pastime which i used to do in my feet and i also like to travel in so by traveling my i i very have i really enjoy a lot by traveling and he said he i have also traveled i was going and there i disarch and there will many extra activity with going out over there means many type of games were also going on there in the resort and yes it was also my first time when i visited the beaches and all so it was very beautiful and the the facts were doing it was very interesting so this travelling is also one of my it's just one of my best friends when i used\n<br/>",progress:"inprogress",processing_time:21.985787698999047,audio_length:"269.505313",confidence:83,start_time:54,end_time:152,active:!1},{text:"<b>Speaker 1: </b></b>okay all right so you said traveling and and cooking so travelling you you spoke about but who introduced you to cooking\n<br/><b>Speaker 2: </b></b>i like i uh use means mainly i used to self on you to you to like uh many of them are there like then we bet our or niche my dollar many of them are there who's uh cooking in spoking city i used to go uh saw in or whether you took and and then i used to try them with by myself\n<br/>",progress:"inprogress",processing_time:45.49682664126158,audio_length:"269.505313",confidence:91,start_time:152,end_time:187,active:!1},{text:"<b>Speaker 1: </b></b>so that okay okay and tell me about your professional job do you have any professional experience\n<br/><b>Speaker 2: </b></b>yes my name is monalisha as you know and i have worked for about three years and seven months and one year seven months i have worked with concentrates and there i have handled chat and the process was amazing then two years i worked with five jets there also my process was chat only and they are have handled the customer squarings and all so these eatings with my please remember profit work i have done\n<br/>",progress:"inprogress",processing_time:58.37921989709139,audio_length:"269.505313",confidence:89,start_time:187,end_time:235,active:!1},{text:"<b>Speaker 1: </b></b>so quite a diverse profile i mean with amazon you were handling customer queries of a different kind and with five status was mainly to do with the travel the the ticket which one did you like more\n<br/><b>Speaker 2: </b></b>both were nice for me and because working in my fashion and i enjoyed a lot in amazon i have handled because my forties like to whenever any cancellation or it don't already find is going and over there so we used to handle them as for our policy we used to give the information to the customer and then as far as that yes it was about traveling process and there i have handled the customer service about all the customers traveling flights still dealing everything we used to handle about that \n<br/>",progress:"inprogress",processing_time:70.74062125757337,audio_length:"269.505313",confidence:93,start_time:235,end_time:290,active:!1},{text:"<b>Speaker 1: </b></b>so these were domestic customers right\n<br/><b>Speaker 2: </b></b>no i was uh in cost in uh amazon i have worked in concentrate samison dot u k and uh in spice it also i have handled international customers\n<br/>",progress:"inprogress",processing_time:78.33443552814424,audio_length:"269.505313",confidence:93,start_time:290,end_time:308,active:!1},{text:"<b>Speaker 1: </b></b>okay all right so tell me if you were given an opportunity to choose between interacting with the customers over the phone and interacting with them or wire website which one would you prefer more and why\n<br/><b>Speaker 2: </b></b>both i will prefer more because over the call i will mean over the cold also i i can help the customer and as well as i can help them over the chat i'm interested in both because i can ask for me i can help them a lot over the chat or as well as over the call\n<br/><b>Speaker 1: </b></b>both but if you have to choose one\n<br/><b>Speaker 2: </b></b>if i'll have to choose one then i will be happy with the check because over the charge i i am as as for me over the charter i will be able to help more to the customers \n<br/>",progress:"inprogress",processing_time:97.5800646636635,audio_length:"269.505313",confidence:81,start_time:308,end_time:370,active:!1},{text:"<b>Speaker 1: </b></b>all right so i always felt that you know when you are speaking to a customer or or if you have the opportunity of face to pay interaction uh my communication becomes better and the resolution is more faster and more convincing whether chat process is you you are typing on a digital platform where you do not have that personal connect with the customer did you ever feel this is well\n<br/><b>Speaker 2: </b></b>actually also i have worked as overready chat only and as to me i have given the resolution to like customer and i can uh express and i can motivate them and as well as i can ment communicate with them over the chat more than easily\n<br/>",progress:"inprogress",processing_time:130.18280158005655,audio_length:"269.505313",confidence:89.65,start_time:370,end_time:421,active:!1},{text:"<b>Speaker 1: </b></b>so now let move to the next part of the assessment where i'm going to give you a topic you can take that this i can to think about it and then you have to speak on it for two minutes continuous all right so i want you to talk about these last eighteen months of your life when all of us was uh under this pendamic lock down uh how did you spend these eighteen months what has changed for you what kind of challenges came along and how did you handle that\n<br/><b>Speaker 2: </b></b>is it\n<br/><b>Speaker 1: </b></b>so you can take thirty seconds to think about it or if you are comfortable you can start right away it's up to you\n<br/><b>Speaker 2: </b></b>okay i can restart the trade\n<br/><b>Speaker 1: </b></b>okay go ahead\n<br/><b>Speaker 2: </b></b>so first of all when the pen band make uh was game i think it was around much and end up be much i was working with five checked and uh there i was giving my hundred percent and i was working properly over there but after i mean next month as soon as next month started we were not getting salary so we were very disappointed about that but then also i was working and working my working hard and i tried to give my best but to due to the travel process where i'm down and also that's why i had to leave the company as well as my management was also a fixed so i for marriage i was asking for least but color company was not providing me that you must need so after that i had uh i had to left the company because of the fandament and also i were not having the leave that must be where i was not get getting so after that i came to my home town and then after a few days around in december my marriage was six so it happened and then after that we uh i i went to many places for travelling because i was free i was not having any walls so that's why i spend that time and also again one second the so corporate second we also are right then at that time it was really affected me because in my family members also it it affected my mom and dad and so i was really very disappointed about that and we took care of them because it's i had to do everything in my home because my mom and dad both are affected with that so i was really we were saying that they should be recovered soon as soon as possible then after i think uh it took many times i think it was forty fifteen days more than that around then my mother was uh covered with that and uh for which so now she's okay and after that and there was pa bandamic and i have discussed that i i can't travel also right now because many many times places are banned over also that i see contrable anywhere bec and uh in by sitting in home we all are really bored and we want to visit some places to fresh and apart mine but now as we can see uh slowly slowly everything is going in fine so i hope that everything will be fine from now on words\n<br/>",progress:"inprogress",processing_time:135.51642696373165,audio_length:"269.505313",confidence:91.28,start_time:421,end_time:655,active:!1},{text:"<b>Speaker 1: </b></b>yes all right so now we've come to the last part of the assessment where you have to ask me so question based on any of the topics that we have covered during the cost okay\n<br/><b>Speaker 2: </b></b>okay i have to ask questions\n<br/><b>Speaker 1: </b></b>you have to ask me any two questions based on any of the topics that you have spoken on during the call like like generic questions\n<br/><b>Speaker 2: </b>okay about anything about feedback\n<br/><b>Speaker 1: </b>except feedback and the process you can ask me\n<br/><b>Speaker 2: </b></b>okay uh so i if i don't have any kuwaiti then yes\n<br/><b>Speaker 1:</b>first of all the attestment when i tell you you have to ask you to fresh\n<br/><b>Speaker 2: </b>okay so i just want to know about this that the fan the make uh was uh anything issue in that about you as\n<br/><b>Speaker 1: </b>i'm sorry i didn't understand your question remember i cannot give you a feedback\n<br/><b>Speaker 2: </b>hm yes okay so i just want to ask one thing that first of all i want to ask you that my okay\n<br/><b>Speaker 1: </b>okay so it's like i asked you about your hobbies and your interests and i gave you a few questions you spoke about your travelling so like that you can ask me any two questions\n<br/><b>Speaker 2: </b></b>about you\n<br/><b>Speaker 1: </b>yes about me or about\n<br/><b>Speaker 2: </b></b>i understand i understood so you can tell me about any or any hobbies about you\n<br/><b>Speaker 1: </b>oh well i like to do gardening that is my most recent hobby and i'm absolutely loving it\n<br/><b>Speaker 2: </b></b>okay and what you like to have in uh food what is your favorite thing\n<br/><b>Speaker 1: </b>my favorite foodwell i like vegetarian food primarily and i like outing in food i like italian food i like also i'm i basically like all kinds of\n<br/><b>Speaker 2: </b></b>okay okay\n<br/>",progress:"inprogress",processing_time:159.83088982477784,audio_length:"269.505313",confidence:90.84,start_time:655,end_time:809,active:!1},{text:"<b>Speaker 1: </b>okay all right moral thank you so much for speaking with me that is the end of your assessment i will share the feedback with the recorder who will get in touch with all right\n<br/><b>Speaker 2: </b></b>okay okay by the way can you send that and what the holiday did you\n<br/><b>Speaker 1: </b>sorry but i cannot give you a feedback on the cost\n<br/><b>Speaker 2: </b>okay no issues thank you\n<br/><b>Speaker 1: </b>all right take care bye-bye\n<br/><b>Speaker 2: </b>okay\n<br/>",processing_time:179.70519897714257,audio_length:"269.505313",confidence:81.7,start_time:809,end_time:842,active:!1}]},{processing_time:161,audio_length:"206",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling claims department my name is Jay are you calling to file a new claim or do you have an existing claim errorsend_time:11start_time:12Speaker 2: hi hi Jay I need to file a new claim end_time:18start_time:18 Speaker 1: I can definitely assist you really bad may I have the policy number please end_time:26start_time:29Speaker 2: Sure policy number that\u2019s Rin end_time:33start_time:35Speaker 2: 102031031 end_time:41start_time:43 Speaker 1: thanks for that information I have Rin 102031031. Is that correct end_time:51start_time:51Speaker 2: Yes it\u2019s correct end_time:53start_time:53Speaker 1: ok and may also ask your name pleaseend_time:57start_time:57Speaker 2: James Smith end_time:59 start_time:61Speaker 1: Thanks you miss Smith and I believe you are the policy holder end_time:64start_time:64Speaker 2: yes I amend_time:66 start_time:70Speaker 1: can you tell me your property address pleaseend_time:74start_time:74Speaker 2: it's one 23 Sycamore Driveend_time:78 start_time:81Speaker 2: and that's in New York New York zip code 12345 end_time:88start_time:90Speaker 1: got it and to confirm it's 123 Sycamore Drive  New York New York 12345 end_time:98start_time:99Speaker 2: yup That\u2019s correctend_time:100start_time:101Speaker 1: when did the incident occur end_time:102start_time:105Speaker 2: It happened last Sunday end_time:109start_time:112Speaker 1: that Sunday that was century 21 end_time:116start_time:117Speaker 2: That\u2019s correct would you know my would you know my deductibles end_time:124start_time:125Speaker 2: because I need to know as well you know if I am going to let\u2019s say end_time:132start_time:132Speaker 2: push with the claim like I'd like to know how much will be my deductible end_time:140start_time:140Speaker 2: by the amount it's going to be like right after this claim is successfully filedend_time:148start_time:148Speaker 2: I would like to know that information is as wellend_time:151start_time:152Speaker 1: I understand this may however I have limited access to your policy but I can certainly get hold of someone end_time:159start_time:159Speaker 1: who can provide you with more comprehensive information what we can do right now is to file your claim end_time:166start_time:167Speaker 1: and it will be assigned to you one of our adjuster and once done filling I will introduce  to someone who can assist you with your policy details will that be fine with you end_time:176start_time:178Speaker 2:  you know what I would like to speak to someone  who can give me my policy details and policy coverage information first pleaseend_time:186start_time:188Speaker 1: certainly let me connect your call first to our renters and underwriting team to further assist you end_time:196start_time:197Speaker 2: ok alright thank you end_time:200start_time:200Speaker 1: I will connect the call now and thank you for calling the claims department have a great day end_time:206",start_stop_phrase:"",file_name:"insurance1.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_1.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling claims department my name is Jay are you calling to file a new claim or do you have an existing claim errors<br/> ",start_time:4,end_time:11},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi hi Jay I need to file a new claim <br/>  ",start_time:12,end_time:18},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I can definitely assist you really bad may I have the policy number please <br/> ",start_time:18,end_time:26},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sure policy number that\u2019s Rin <br/> ",start_time:29,end_time:33},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> 102031031 <br/>  ",start_time:35,end_time:41},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thanks for that information I have Rin 102031031. Is that correct <br/> ",start_time:43,end_time:51},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes it\u2019s correct <br/> ",start_time:51,end_time:53},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok and may also ask your name please<br/> ",start_time:53,end_time:57},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> James Smith <br/>  ",start_time:57,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thanks you miss Smith and I believe you are the policy holder <br/> ",start_time:61,end_time:64},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes I am<br/>  ",start_time:64,end_time:66},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> can you tell me your property address please<br/> ",start_time:70,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> it's one 23 Sycamore Drive<br/>  ",start_time:74,end_time:78},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and that's in New York New York zip code 12345 <br/>   ",start_time:81,end_time:88},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> got it and to confirm it's 123 Sycamore Drive  New York New York 12345 <br/> ",start_time:90,end_time:98},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yup That\u2019s correct<br/> ",start_time:99,end_time:100},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> when did the incident occur <br/> ",start_time:101,end_time:102},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> It happened last Sunday <br/>  ",start_time:105,end_time:109},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> that Sunday that was century 21 <br/> ",start_time:112,end_time:116},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s correct would you know my would you know my deductibles <br/> ",start_time:117,end_time:124},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> because I need to know as well you know if I am going to let\u2019s say <br/> ",start_time:125,end_time:132},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> push with the claim like I'd like to know how much will be my deductible <br/> ",start_time:132,end_time:140},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> by the amount it's going to be like right after this claim is successfully filed<br/>   ",start_time:140,end_time:148},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I would like to know that information is as well<br/> ",start_time:148,end_time:151},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I understand this may however I have limited access to your policy but I can certainly get hold of someone <br/> ",start_time:152,end_time:159},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> who can provide you with more comprehensive information what we can do right now is to file your claim <br/> ",start_time:159,end_time:166},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and it will be assigned to you one of our adjuster and once done filling I will introduce  to someone who can assist you with your policy details will that be fine with you <br/> ",start_time:167,end_time:176},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b>  you know what I would like to speak to someone  who can give me my policy details and policy coverage information first please<br/>  ",start_time:178,end_time:186},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> certainly let me connect your call first to our renters and underwriting team to further assist you <br/> ",start_time:188,end_time:196},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok alright thank you <br/> ",start_time:197,end_time:200},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I will connect the call now and thank you for calling the claims department have a great day <br/> ",start_time:200,end_time:206}]},{processing_time:406,audio_length:"306",confidence:87.3,text:"start_time:4 Speaker 1: Thank you for calling claims department. My name is Jay. Are you filing a new claim or do you have an existent claim with us?     end_time:10 start_time:10 Speaker 2: Hi Jay, I\u2019d like to file a new claim please.    end_time:13 start_time:14 Speaker 1: Sure, definitely assist you. May I ask for the policy number please?     end_time:18 start_time:19 Speaker 2: Sure, Policy number is REN 751752135     end_time:28 start_time:29 Speaker 1: Got it, so I would like to repeat that. It\u2019s REN 751752135     end_time:37 start_time:37 Speaker 2: That\u2019s right.    end_time:38 start_time:39 Speaker 1: May I have your name please      end_time:40 start_time:40 Speaker 2: Brenda Brown    end_time:42 start_time:45 Speaker 1: Thank you Miss Brown and am I speaking to the policy holder?      end_time:48 start_time:48 Speaker 2: Yes you are     end_time:50 start_time:51 Speaker 1: Thank you and May I ask for your address please.      end_time:53 start_time:54 Speaker 2: Sure, Its apartment 24 B     end_time:59 start_time:62 Speaker 2: gills drive, Orlando Florida, Zip Code 12345    end_time:71 start_time:75 Speaker 1: alright, just to confirm that I have apartment 24 B as in Boy, Gills drive Orlando florida 12345      end_time:82 start_time:83 Speaker 2: Yup    end_time:83 start_time:86 Speaker 1: Thank you. And when did the incident took place?      end_time:88 start_time:89 Speaker 2: Ahh, you know what. I am not really so sure of the exact date but     end_time:97 start_time:98 Speaker 2: I started noticing this last night when I got home from work     end_time:106 start_time:107 Speaker 2: I just waited till today for me to make this call to file complaint. But yeah, maybe it started last night.      end_time:118 start_time:119 Speaker 1: got it so that was October 6, 2021      end_time:122 start_time:123 Speaker 2: Yes that\u2019s right.    end_time:124 start_time:125 Speaker 1: Thank you,     end_time:126 start_time:138 Speaker 1: and could you tell me more about the extent of the damages please.      end_time:141 start_time:142 Speaker 2: yes umm, so last night, what I usually do is when I get home from work     end_time:150 start_time:150 Speaker 2: I go straight to my bedroom and do some quiet time a bit and then after that     end_time:158 start_time:158 Speaker 2: I would take a shower. And then I noticed that when I turned on the shower     end_time:168 start_time:168 Speaker 2: I there\u2019s some like water\u2019s leaking like on the wall like bathroom wall     end_time:177 start_time:178 Speaker 2: and it leads down and like it\u2019s like water is actually scattered like on the floor      end_time:188 start_time:188 Speaker 2: and am not sure if it\u2019s that water like running down through the wall that\u2019s the main cause of the damage     end_time:197 start_time:197 Speaker 2: because also when I move to where the where the you know the the tub is      end_time:206 start_time:206 Speaker 2: I noticed there is something like  water coming out  from the like the faucet or something.     end_time:215 start_time:218 Speaker 2: So yeah that that, those are what I have noticed from last night. And you know im im actually afraid     end_time:226 start_time:226 Speaker 2: that it might, you know it might, I might see more damage or what so I stopped using     end_time:235 start_time:236 Speaker 2: the, you know the bathroom in my own bedroom I used the other one that\u2019s on the other room instead.    end_time:245 start_time:246 Speaker 1: got it.     end_time:247 start_time:254 Speaker 1: okay, I also need to ask for your,     end_time:260 start_time:260 Speaker 1: is the apartment 24 B gills drive, Orlando Florida, Zip Code 12345 is your mailing address too?      end_time:266 start_time:267 Speaker 2: Yes it is.        end_time:268 start_time:269 Speaker 1: thank you, and May I ask for your email address please        end_time:273 start_time:273 Speaker 2 : Sure, it\u2019s Brenda.brown@Aol.com    end_time:281 start_time:284 Speaker 1: thank you, so that\u2019s your first name dot your last name @ AOL .com      end_time:289 start_time:289 Speaker 2 : Yes that\u2019s right    end_time:291 start_time:295 Speaker 1: and may I ask for your contact phone number      end_time:298 start_time:299 Speaker 2 : sure that\u2019s 302 541 6601    end_time:306 start_time:307 Speaker 1: thank you and to confirm that\u2019s 302 541 6601       end_time:314 start_time:315 Speaker 2: yup, that\u2019s right    end_time:316 start_time:317 Speaker 1: what would be the best time to call you back?     end_time:319 start_time:321 Speaker 2: can you give me a call between, because    end_time:331 start_time:331 Speaker 2: I get home from work around 5, how about between 5 and 7 PM if possible.     end_time:340 start_time:341 Speaker 1: sure, so im going to put a note here in the, in your claim to call you between 5 pm and 7 pm eastern standard time       end_time:351 start_time:354 Speaker 2: no, Central Standard Time    end_time:355 start_time:356 Speaker 1: central, thank you.     end_time:357 start_time:360 Speaker 1: alright I have enabled already filed your claim for water damage and it will now be assigned to one of the adjusters for review    end_time:368 start_time:368 Speaker 1: and the adjuster should contact you between 24 to 72 business hours    end_time:372 start_time:376 Speaker 1: your claim number will be emailed to you within 24 hours and should you need to call us back please reference    end_time:384 start_time:384 Speaker 1: your policy number or your phone number so that we may locate your claim, okay?      end_time:388 start_time:389 Speaker 2: Okay      end_time:390 start_time:390 Speaker 1: alright will there be anything else that I may assist you with today      end_time:393 start_time:393 Speaker 2: no nothing else thank you     end_time:395 start_time:396 Speaker 1: you\u2019re welcome. And thank you for calling claims department. Have a great day!  end_time:401",start_stop_phrase:"",file_name:"insurance2.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_2.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for calling claims department. My name is Jay. Are you filing a new claim or do you have an existent claim with us? <br/>     ",start_time:4,end_time:10},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Hi Jay, I\u2019d like to file a new claim please. <br/>    ",start_time:10,end_time:13},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure, definitely assist you. May I ask for the policy number please? <br/>     ",start_time:14,end_time:18},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sure, Policy number is REN 751752135 <br/>     ",start_time:19,end_time:28},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Got it, so I would like to repeat that. It\u2019s REN 751752135 <br/>     ",start_time:29,end_time:37},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s right. <br/>    ",start_time:37,end_time:38},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> May I have your name please <br/>      ",start_time:39,end_time:40},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Brenda Brown <br/>    ",start_time:40,end_time:42},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you Miss Brown and am I speaking to the policy holder? <br/>      ",start_time:45,end_time:48},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes you are <br/>     ",start_time:48,end_time:50},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you and May I ask for your address please. <br/>      ",start_time:51,end_time:53},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sure, Its apartment 24 B  <br/>    ",start_time:54,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> gills drive, Orlando Florida, Zip Code 12345 <br/>    ",start_time:62,end_time:71},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright, just to confirm that I have apartment 24 B as in Boy, Gills drive Orlando florida 12345 <br/>      ",start_time:75,end_time:82},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yup <br/>    ",start_time:83,end_time:83},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you. And when did the incident took place? <br/>      ",start_time:86,end_time:88},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ahh, you know what. I am not really so sure of the exact date but  <br/>    ",start_time:89,end_time:97},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I started noticing this last night when I got home from work  <br/>    ",start_time:98,end_time:106},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I just waited till today for me to make this call to file complaint. But yeah, maybe it started last night. <br/>      ",start_time:107,end_time:118},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> got it so that was October 6, 2021 <br/>      ",start_time:119,end_time:122},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes that\u2019s right. <br/>    ",start_time:123,end_time:124},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you,  <br/>    ",start_time:125,end_time:126},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and could you tell me more about the extent of the damages please. <br/>      ",start_time:138,end_time:141},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes umm, so last night, what I usually do is when I get home from work  <br/>    ",start_time:142,end_time:150},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I go straight to my bedroom and do some quiet time a bit and then after that  <br/>    ",start_time:150,end_time:158},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I would take a shower. And then I noticed that when I turned on the shower  <br/>    ",start_time:158,end_time:168},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I there\u2019s some like water\u2019s leaking like on the wall like bathroom wall  <br/>    ",start_time:168,end_time:177},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and it leads down and like it\u2019s like water is actually scattered like on the floor  <br/>     ",start_time:178,end_time:188},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and am not sure if it\u2019s that water like running down through the wall that\u2019s the main cause of the damage  <br/>    ",start_time:188,end_time:197},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> because also when I move to where the where the you know the the tub is   <br/>    ",start_time:197,end_time:206},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I noticed there is something like  water coming out  from the like the faucet or something.  <br/>    ",start_time:206,end_time:215},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> So yeah that that, those are what I have noticed from last night. And you know im im actually afraid  <br/>    ",start_time:218,end_time:226},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> that it might, you know it might, I might see more damage or what so I stopped using  <br/>    ",start_time:226,end_time:235},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> the, you know the bathroom in my own bedroom I used the other one that\u2019s on the other room instead. <br/>    ",start_time:236,end_time:245},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> got it.  <br/>    ",start_time:246,end_time:247},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> okay, I also need to ask for your,  <br/>    ",start_time:254,end_time:260},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> is the apartment 24 B gills drive, Orlando Florida, Zip Code 12345 is your mailing address too? <br/>      ",start_time:260,end_time:266},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes it is.  <br/>    ",start_time:267,end_time:268},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you, and May I ask for your email address please  <br/>        Speaker 2 : Sure, it\u2019s Brenda.brown@Aol.com <br/>    ",start_time:269,end_time:273},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you, so that\u2019s your first name dot your last name @ AOL .com <br/>       Speaker 2 : Yes that\u2019s right <br/>    ",start_time:273,end_time:281},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and may I ask for your contact phone number <br/>       Speaker 2 : sure that\u2019s 302 541 6601 <br/>    ",start_time:284,end_time:289},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you and to confirm that\u2019s 302 541 6601  <br/>      ",start_time:289,end_time:291},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yup, that\u2019s right <br/>    ",start_time:295,end_time:298},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> what would be the best time to call you back? <br/>     ",start_time:299,end_time:306},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> can you give me a call between, because <br/>    ",start_time:307,end_time:314},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I get home from work around 5, how about between 5 and 7 PM if possible.  <br/>    ",start_time:315,end_time:316},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> sure, so im going to put a note here in the, in your claim to call you between 5 pm and 7 pm eastern standard time  <br/>      ",start_time:317,end_time:319},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> no, Central Standard Time <br/>    ",start_time:321,end_time:331},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> central, thank you.  <br/>    ",start_time:331,end_time:340},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright I have enabled already filed your claim for water damage and it will now be assigned to one of the adjusters for review <br/>    ",start_time:341,end_time:351},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and the adjuster should contact you between 24 to 72 business hours <br/>    ",start_time:354,end_time:355},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> your claim number will be emailed to you within 24 hours and should you need to call us back please reference <br/>    ",start_time:356,end_time:357},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> your policy number or your phone number so that we may locate your claim, okay? <br/>      ",start_time:360,end_time:368},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Okay <br/>    ",start_time:368,end_time:372},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright will there be anything else that I may assist you with today <br/>      ",start_time:376,end_time:384},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> no nothing else thank you  <br/>    ",start_time:384,end_time:388},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you\u2019re welcome. And thank you for calling claims department. Have a great day! <br/> ",start_time:389,end_time:390}]},{processing_time:230,audio_length:"303",confidence:87.3,text:"start_time:4 Speaker 1: Thank you for calling claims department. My name is jay are you calling to file a new claim or do you have an existing claim with us?      end_time:11 start_time:14 Speaker 2: Hi jay, good afternoon. This is Candice from Houston public adjusters\u2019 office. I need to file a claim on behalf of an insured.     end_time:23 start_time:25 Speaker 1: I can definitely assist you Candice. And do you have the policy number        end_time:29 start_time:31 Speaker 2: I shall do that MLR 5 68 961 0014    end_time:40 start_time:41 Speaker 1: Just to confirm that, I have M for Mary, L for Lima, R for Romeo 568 96 1 0014      end_time:50 start_time:51 Speaker 2: That\u2019s right.   end_time:52 start_time:53 Speaker 1: Can I have the insured\u2019s name or the policy holder\u2019s name please?      end_time:56 start_time:57 Speaker 2: the policy holder\u2019s name is James smith.    end_time:62 start_time:64 Speaker 1: Thank you, and what is the insurance property address?       end_time:70 start_time:71 Speaker 2: that\u2019s 201 apartment 2 b as in Boy    end_time:78 start_time:78 Speaker 2: fern wood avenue Houston texas 12345    end_time:83 start_time:86 Speaker 1: Thank you that\u2019s 201 apartment 2 and then B as in Boy, fern wood avenue Houston Texas 12345       end_time:94 start_time:95 Speaker 2: hmm that\u2019s right     end_time:96 start_time:97 Speaker 1: alright thank you Candice and would you know if this is the Insured\u2019s mailing address too        end_time:101 start_time:101 Speaker 2: It is yes    end_time:103 start_time:104 Speaker 1: Thank you for confirming that and what is the date of loss?       end_time:107 start_time:108 Speaker 2: August 24, 2021    end_time:111 start_time:111 Speaker 1: Got it and could you tell me about the extent of the damages and what is the cause of loss?      ` end_time:120 start_time:121 Speaker 2: aaa well cause of the loss is water damage umm a pipe burst in the kitchen , near the kitchen sink      end_time:130 start_time:139 Speaker 1: ok so you filing for water damage, pipe burst in the kitchen, specifically in the kitchen sink. Correct?      end_time:149 start_time:90 Speaker 2: that\u2019s right.   end_time:151 start_time:152 Speaker 1: and what is your email address       end_time:155 start_time:158 Speaker 2: email address that\u2019s info@publicadjusters.com    end_time:164 start_time:167 Speaker 2: and no by the way where can I send letter of representation ahem for this claim.    end_time:173 start_time:175 Speaker 1: Sure, just give me a moment here. Let me pull up that information. And so you will be the point of contact for this claim right?       end_time:185 start_time:186 Speaker 2: Yes    end_time:187 start_time:192 Speaker 1: Okay, so you may send letter of representation to increase@claims.com       end_time:202 start_time:205 Speaker 2: okay, increase@claims.com alright got it thank you      end_time:211 start_time:211 Speaker 1: you\u2019re welcome and what is your contact phone number and the best time to call you back?       end_time:216 start_time:217 Speaker 2: umm best time to call? Within office hours that is 8 in the morning till 5 in the afternoon.    end_time:223 start_time:225 Speaker 2: Contact number 800 310 6523 extension 78128    end_time:235 start_time:239 Speaker 1: alright so I have 800 310 6523 extension 78128   end_time:246 start_time:246 Speaker 1: and we can contact you from 8 Am to 5 PM and that\u2019s central right?     end_time:253 start_time:253 Speaker 2: yes.     end_time:253 start_time:257 Speaker 1: Thank you alright thank you for all those information. We have already filed the claim and you\u2019ll be now assigned to one of the adjusters for review   end_time:263 start_time:264 Speaker 1: and the adjuster should contact you within 24 to 72 business hours and should you need to give us a call please    end_time:272 start_time:273 Speaker 1: make sure to reference the policy number or the phone number so that we may locate your claim and the claim number will be emailed to you within 24 hours. Okay?        end_time:283 start_time:285 Speaker 2: okay     end_time:286 start_time:287 Speaker 1: and will there be anything else that I may assist you with today Candice?        end_time:290 start_time:291 Speaker 2: No nothing else    end_time:292 start_time:292 Speaker 1: alright, thank you for calling the claims department have a great day        end_time:296 start_time:297 Speaker 2: alright, goodbye    end_time:298 start_time:299 Speaker 1: Bye   end_time:299",start_stop_phrase:"",file_name:"insurance3.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_7.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for calling claims department. My name is jay are you calling to file a new claim or do you have an existing claim with us? <br/>      ",start_time:4,end_time:11},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Hi jay, good afternoon. This is Candice from Houston public adjusters\u2019 office. I need to file a claim on behalf of an insured.  <br/>    ",start_time:14,end_time:23},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I can definitely assist you Candice. And do you have the policy number  <br/>       ",start_time:25,end_time:29},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I shall do that MLR 5 68 961 0014 <br/>    ",start_time:31,end_time:40},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Just to confirm that, I have M for Mary, L for Lima, R for Romeo 568 96 1 0014 <br/>      ",start_time:41,end_time:50},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s right. <br/>   ",start_time:51,end_time:52},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Can I have the insured\u2019s name or the policy holder\u2019s name please? <br/>      ",start_time:53,end_time:56},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> the policy holder\u2019s name is James smith. <br/>    ",start_time:57,end_time:62},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you, and what is the insurance property address? <br/>       ",start_time:64,end_time:70},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> that\u2019s 201 apartment 2 b as in Boy  <br/>   ",start_time:71,end_time:78},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> fern wood avenue Houston texas 12345 <br/>    ",start_time:78,end_time:83},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you that\u2019s 201 apartment 2 and then B as in Boy, fern wood avenue Houston Texas 12345 <br/>       ",start_time:86,end_time:94},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hmm that\u2019s right  <br/>    ",start_time:95,end_time:96},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright thank you Candice and would you know if this is the Insured\u2019s mailing address too  <br/>       ",start_time:97,end_time:101},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> It is yes <br/>    ",start_time:101,end_time:103},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for confirming that and what is the date of loss? <br/>       ",start_time:104,end_time:107},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> August 24, 2021 <br/>    ",start_time:108,end_time:111},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Got it and could you tell me about the extent of the damages and what is the cause of loss? <br/>       `",start_time:111,end_time:120},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> aaa well cause of the loss is water damage umm a pipe burst in the kitchen , near the kitchen sink  <br/>     ",start_time:121,end_time:130},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok so you filing for water damage, pipe burst in the kitchen, specifically in the kitchen sink. Correct? <br/>      ",start_time:139,end_time:149},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> that\u2019s right. <br/>   ",start_time:90,end_time:151},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and what is your email address <br/>       ",start_time:152,end_time:155},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> email address that\u2019s info@publicadjusters.com  <br/>   ",start_time:158,end_time:164},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and no by the way where can I send letter of representation ahem for this claim. <br/>    ",start_time:167,end_time:173},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure, just give me a moment here. Let me pull up that information. And so you will be the point of contact for this claim right? <br/>       ",start_time:175,end_time:185},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes <br/>    ",start_time:186,end_time:187},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Okay, so you may send letter of representation to increase@claims.com <br/>       ",start_time:192,end_time:202},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay, increase@claims.com alright got it thank you  <br/>     ",start_time:205,end_time:211},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you\u2019re welcome and what is your contact phone number and the best time to call you back? <br/>       ",start_time:211,end_time:216},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> umm best time to call? Within office hours that is 8 in the morning till 5 in the afternoon. <br/>    ",start_time:217,end_time:223},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Contact number 800 310 6523 extension 78128 <br/>    ",start_time:225,end_time:235},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright so I have 800 310 6523 extension 78128 <br/>   ",start_time:239,end_time:246},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and we can contact you from 8 Am to 5 PM and that\u2019s central right? <br/>     ",start_time:246,end_time:253},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes. <br/>     ",start_time:253,end_time:253},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you alright thank you for all those information. We have already filed the claim and you\u2019ll be now assigned to one of the adjusters for review <br/>   ",start_time:257,end_time:263},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and the adjuster should contact you within 24 to 72 business hours and should you need to give us a call please  <br/>   ",start_time:264,end_time:272},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> make sure to reference the policy number or the phone number so that we may locate your claim and the claim number will be emailed to you within 24 hours. Okay?  <br/>       ",start_time:273,end_time:283},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay  <br/>    ",start_time:285,end_time:286},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and will there be anything else that I may assist you with today Candice?   <br/>      ",start_time:287,end_time:290},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> No nothing else <br/>    ",start_time:291,end_time:292},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright, thank you for calling the claims department have a great day  <br/>       ",start_time:292,end_time:296},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright, goodbye <br/>    ",start_time:297,end_time:298},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Bye  <br/> ",start_time:299,end_time:299}]},{processing_time:80,audio_length:"110",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us     end_time:12 start_time:14 Speaker 2: hi Jay yeah you know what I bought a rice cooker    end_time:22 start_time:22 Speaker 2: last month at Walmart and no just one day found out it\u2019s broken    end_time:31 start_time:32 Speaker 2: and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one     end_time:40 start_time:42 Speaker 1: I'm sorry to hear about your rice cooker don't worry we will we got you covered now    end_time:51 start_time:51 Speaker 1: and I just need to connect your call over to our extended warranty services sorry go ahead please      end_time:56 start_time:58 Speaker 2: yeah do you happen to have the Direct Line you know just in case need to call them directly in the future    end_time:67 start_time:68 Speaker 1: Sure I can provide you with their phone number do you have something to write on        end_time:74 start_time:75 Speaker 2: yes I do    end_time:75 start_time:78 Speaker 1: ok that\u2019s 181001234567       end_time:87 start_time:89 Speaker 2: alright 181001234567    end_time:92 start_time:92 Speaker 1: you got it        end_time:93 start_time:93 Speaker 2: okay thank you so much yeah go ahead and transfer me thank you    end_time:98 start_time:98 Speaker 1: you're welcome I'll connect the call now and a thank you for calling claims department have a great day ma\u2019am       end_time:105 start_time:106 Speaker 2: thank you   end_time:107",start_stop_phrase:"",file_name:"insurance4.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_8.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us <br/>     ",start_time:4,end_time:12},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi Jay yeah you know what I bought a rice cooker  <br/>   ",start_time:14,end_time:22},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> last month at Walmart and no just one day found out it\u2019s broken  <br/>   ",start_time:22,end_time:31},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one  <br/>    ",start_time:32,end_time:40},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I'm sorry to hear about your rice cooker don't worry we will we got you covered now  <br/>   ",start_time:42,end_time:51},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and I just need to connect your call over to our extended warranty services sorry go ahead please  <br/>     ",start_time:51,end_time:56},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yeah do you happen to have the Direct Line you know just in case need to call them directly in the future <br/>    ",start_time:58,end_time:67},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure I can provide you with their phone number do you have something to write on  <br/>       ",start_time:68,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes I do <br/>    ",start_time:75,end_time:75},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok that\u2019s 181001234567  <br/>      ",start_time:78,end_time:87},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright 181001234567 <br/>    ",start_time:89,end_time:92},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you got it  <br/>       ",start_time:92,end_time:93},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay thank you so much yeah go ahead and transfer me thank you  <br/>   ",start_time:93,end_time:98},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you're welcome I'll connect the call now and a thank you for calling claims department have a great day ma\u2019am <br/>       ",start_time:98,end_time:105},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> thank you  <br/> ",start_time:106,end_time:107}]},{processing_time:153,audio_length:"233",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling the claims department my name is Jay are you calling to file a new claim or do you have an existing claim with us          end_time:12 start_time:15 Speaker 2: well I just need to get some information about my policy    end_time:20 start_time:21 Speaker 1: ok I can definitely assist away back on what is your policy number          end_time:28 start_time:31 Speaker 2: ok let me see I'm looking at the paperwork    end_time:38 start_time:218 Speaker 2: I can\u2019t find a policy number but I can see a loan number    end_time:44 start_time:44 Speaker 1: oh yes the loan number will be helpful         end_time:48 start_time:48 Speaker 2: ok loan number 5268965413      end_time:55 start_time:56 Speaker 1: alright thank you may I have your name please          end_time:59 start_time:67 Speaker 2: I'm actually calling in behalf of the insured my name is Amanda brown    end_time:74 start_time:75 Speaker 2: I\u2019m an authorized I believe my name appears on the policy but primary insurer is Stacey Smith     end_time:85 start_time:85 Speaker 1: ok thanks for that information miss brown   end_time:89 start_time:93 Speaker 1: ok and you mentioned that you do have some questions regarding this policy correct         end_time:100 start_time:103 Speaker 2: right would you please give me details about my coverage and guess from what I can remember    end_time:112 start_time:113 Speaker 2: we actually you know we did change the amount policy I remember we were informed about   end_time:122 start_time:122 Speaker 2: you know the deductible being changed so I don't know my friend    end_time:132 start_time:133 Speaker 2: as well is not really sure about the details about this policy anymore so could you please help me with that     end_time:141 start_time:142 Speaker 1: yes I'm I can definitely assist you however I have limited information about your policy since this is the claims department    end_time:150 start_time:151 Speaker 1: what I can do here it's just transfer you over to your mortgage company since they have the authority to pull up your policy    end_time:159 start_time:160 Speaker 1: and have access to it and they can definitely answer your questions regarding your coverage and any policy details          end_time:170 start_time:170 Speaker 2: so are you mean you don't have access to this one   end_time:174 start_time:175 Speaker 1: correct         end_time:176 start_time:176 Speaker 2: oh ok ok alright     end_time:179 start_time:180 Speaker 1: you are welcome and I'll provide you with their phone number first and then transfer over to us mortgage company okay        end_time:190 start_time:191 Speaker 2: ok    end_time:192 start_time:193 Speaker 1: phone number is 18100456 1234          end_time:202 start_time:203 Speaker 2: ok      end_time:204 start_time:206 Speaker 1: ok let me put you to one of the representatives from the us mortgage ok        end_time:214 start_time:215 Speaker 2: ok thank you    end_time:217 start_time:218 Speaker 1: you're welcome I can connect your call now and thank you for calling the claims department have a great day miss brown         end_time:225 start_time:227 Speaker 2: alright thank you    end_time:228",start_stop_phrase:"",file_name:"insurance5.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_25.wav",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling the claims department my name is Jay are you calling to file a new claim or do you have an existing claim with us    <br/>       ",start_time:4,end_time:12},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> well I just need to get some information about my policy <br/>    ",start_time:15,end_time:20},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok I can definitely assist away back on what is your policy number    <br/>       ",start_time:21,end_time:28},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok let me see I'm looking at the paperwork  <br/>   ",start_time:31,end_time:38},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I can\u2019t find a policy number but I can see a loan number <br/>    ",start_time:218,end_time:44},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> oh yes the loan number will be helpful   <br/>       ",start_time:44,end_time:48},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok loan number 5268965413   <br/>    ",start_time:48,end_time:55},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright thank you may I have your name please    <br/>       ",start_time:56,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I'm actually calling in behalf of the insured my name is Amanda brown  <br/>   ",start_time:67,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I\u2019m an authorized I believe my name appears on the policy but primary insurer is Stacey Smith <br/>     ",start_time:75,end_time:85},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok thanks for that information miss brown <br/>   ",start_time:85,end_time:89},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok and you mentioned that you do have some questions regarding this policy correct   <br/>       ",start_time:93,end_time:100},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> right would you please give me details about my coverage and guess from what I can remember  <br/>   ",start_time:103,end_time:112},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> we actually you know we did change the amount policy I remember we were informed about <br/>   ",start_time:113,end_time:122},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> you know the deductible being changed so I don't know my friend  <br/>   ",start_time:122,end_time:132},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> as well is not really sure about the details about this policy anymore so could you please help me with that <br/>     ",start_time:133,end_time:141},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> yes I'm I can definitely assist you however I have limited information about your policy since this is the claims department  <br/>   ",start_time:142,end_time:150},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> what I can do here it's just transfer you over to your mortgage company since they have the authority to pull up your policy  <br/>   ",start_time:151,end_time:159},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and have access to it and they can definitely answer your questions regarding your coverage and any policy details    <br/>       ",start_time:160,end_time:170},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> so are you mean you don't have access to this one <br/>   ",start_time:170,end_time:174},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> correct   <br/>       ",start_time:175,end_time:176},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> oh ok ok alright <br/>     ",start_time:176,end_time:179},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you are welcome and I'll provide you with their phone number first and then transfer over to us mortgage company okay   <br/>      ",start_time:180,end_time:190},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok  <br/>   ",start_time:191,end_time:192},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> phone number is 18100456 1234    <br/>       ",start_time:193,end_time:202},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok  <br/>     ",start_time:203,end_time:204},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok let me put you to one of the representatives from the us mortgage ok   <br/>      ",start_time:206,end_time:214},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok thank you  <br/>   ",start_time:215,end_time:217},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you're welcome I can connect your call now and thank you for calling the claims department have a great day miss brown   <br/>       ",start_time:218,end_time:225},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright thank you  <br/>  ",start_time:227,end_time:228}]},{processing_time:137,audio_length:"199",confidence:87.3,text:"start_time:4 Speaker 1: thank you for calling in the claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us     end_time:10 start_time:12 Speaker 2: hi well I'd like to speak to the adjuster please    end_time:18 start_time:18 Speaker 2: I did send him the documentations needed  but I got an email saying that my claim is denied I don\u2019t understand    end_time:29 start_time:30 Speaker 1: alright and we can definitely assist to you I just need to ask a couple of more questions from you like what is your claim number please      end_time:39 start_time:40 Speaker 2: claim number that\u2019s 1005168456   end_time:46 start_time:49 Speaker 1: thank you who am I speaking with      end_time:51 start_time:54 Speaker 2: Anna Stevens      end_time:56 start_time:56 Speaker 1: thank you miss stevens can you verify your address and phone number       end_time:63 start_time:67 Speaker 2: address is 75 east Brook Lane in Philadelphia Pennsylvania 12345   end_time:77 start_time:77 Speaker 2: phone number of did you say phone number    end_time:79 start_time:79 Speaker 1: yes      end_time:79 start_time:81 Speaker 2: 21045062135      end_time:85 start_time:87 Speaker 1: thank you for all this information  i was able to locate your claim and i can see here that your correct your claim was delayed by the adjuster   end_time:96 start_time:97 Speaker 1: and to assist you further and to answer your questions what are the reasons the claim was denied   end_time:105 start_time:106 Speaker 1: I\u2019ll connect your call over to your claim handler his name is Paul Smith and you have his phone number for your record       end_time:112 start_time:113 Speaker 2: well yes I do as well as indicated in the email however I only get voicemail I hope I can finally get to talk to him today      end_time:123 start_time:124 Speaker 1: I understand ok I'll try and contact him I\u2019ll send him a quick message here give me just a  moment      end_time:134 start_time:136 Speaker 2: alright   end_time:137 start_time:166 Speaker 1: ok thank you for waiting I was able to reach to the adjuster    end_time:174 start_time:175 Speaker 1: and he said that yes he can speak to you and I'll connect your call now ok    end_time:182 start_time:183 Speaker 2: ok Thank you   end_time:184 start_time:185 Speaker 1: you're welcome I\u2019ll connect the call and thank you for calling claims department have a great day   end_time:192",start_stop_phrase:"",file_name:"insurance6.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_26.wav",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for calling in the claims department my name is Jay are you calling to file a new claim or do you have any existing claim with us <br/>     ",start_time:4,end_time:10},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi well I'd like to speak to the adjuster please  <br/>   ",start_time:12,end_time:18},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I did send him the documentations needed  but I got an email saying that my claim is denied I don\u2019t understand <br/>    ",start_time:18,end_time:29},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> alright and we can definitely assist to you I just need to ask a couple of more questions from you like what is your claim number please  <br/>     ",start_time:30,end_time:39},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> claim number that\u2019s 1005168456 <br/>   ",start_time:40,end_time:46},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you who am I speaking with  <br/>     ",start_time:49,end_time:51},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Anna Stevens  <br/>     ",start_time:54,end_time:56},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you miss stevens can you verify your address and phone number   <br/>     ",start_time:56,end_time:63},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> address is 75 east Brook Lane in Philadelphia Pennsylvania 12345 <br/>   ",start_time:67,end_time:77},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> phone number of did you say phone number  <br/>   ",start_time:77,end_time:79},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> yes  <br/>     ",start_time:79,end_time:79},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> 21045062135  <br/>     ",start_time:81,end_time:85},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> thank you for all this information  i was able to locate your claim and i can see here that your correct your claim was delayed by the adjuster <br/>   ",start_time:87,end_time:96},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and to assist you further and to answer your questions what are the reasons the claim was denied <br/>   ",start_time:97,end_time:105},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I\u2019ll connect your call over to your claim handler his name is Paul Smith and you have his phone number for your record   <br/>     ",start_time:106,end_time:112},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> well yes I do as well as indicated in the email however I only get voicemail I hope I can finally get to talk to him today  <br/>     ",start_time:113,end_time:123},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I understand ok I'll try and contact him I\u2019ll send him a quick message here give me just a  moment  <br/>     ",start_time:124,end_time:134},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright <br/>   ",start_time:136,end_time:137},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok thank you for waiting I was able to reach to the adjuster  <br/>   ",start_time:166,end_time:174},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and he said that yes he can speak to you and I'll connect your call now ok  <br/>   ",start_time:175,end_time:182},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> ok Thank you <br/>   ",start_time:183,end_time:184},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you're welcome I\u2019ll connect the call and thank you for calling claims department have a great day  <br/> ",start_time:185,end_time:192}]},{processing_time:57,audio_length:"85",confidence:87.3,text:"start_time:1 Speaker 2: hi Jay yeah you know what I bought a rice cooker    end_time:9 start_time:10 Speaker 2: last month at Walmart and no just one day found out it\u2019s broken    end_time:19 start_time:19 Speaker 2: and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one    end_time:27 start_time:29 Speaker 1: I'm sorry to hear about your rice cooker don't worry we will we got you covered now    end_time:35 start_time:36 Speaker 1: and I just need to connect your call over to our extended warranty services sorry go ahead please      end_time:43 start_time:43 Speaker 2: yeah do you happen to have the Direct Line you know just in case need to call them directly in the future   end_time:54 start_time:55 Speaker 1: Sure I can provide you with their phone number do you have something to write on      end_time:61 start_time:62 Speaker 2: yes I do   end_time:63 start_time:64 Speaker 1: ok that\u2019s 181001234567      end_time:74 start_time:75 Speaker 2: alright 181001234567    end_time:79 start_time:79 Speaker 1: you got it        end_time:80 start_time:80 Speaker 2: okay thank you so much yeah go ahead and transfer me thank you    end_time:85",start_stop_phrase:"",file_name:"insurance7.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/Call_30.mp3",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> hi Jay yeah you know what I bought a rice cooker  <br/>   ",start_time:1,end_time:9},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> last month at Walmart and no just one day found out it\u2019s broken  <br/>   ",start_time:10,end_time:19},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> and i can no longer use it but it's warranty so yeah maybe i can file a claim for this one  <br/>   ",start_time:19,end_time:27},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I'm sorry to hear about your rice cooker don't worry we will we got you covered now  <br/>   ",start_time:29,end_time:35},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> and I just need to connect your call over to our extended warranty services sorry go ahead please  <br/>     ",start_time:36,end_time:43},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yeah do you happen to have the Direct Line you know just in case need to call them directly in the future <br/>   ",start_time:43,end_time:54},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Sure I can provide you with their phone number do you have something to write on  <br/>     ",start_time:55,end_time:61},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> yes I do <br/>   ",start_time:62,end_time:63},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> ok that\u2019s 181001234567  <br/>     ",start_time:64,end_time:74},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> alright 181001234567 <br/>    ",start_time:75,end_time:79},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you got it  <br/>       ",start_time:79,end_time:80},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> okay thank you so much yeah go ahead and transfer me thank you  <br/> ",start_time:80,end_time:85}]},{processing_time:380,audio_length:"479",confidence:87.3,text:"start_time:3 Speaker 1: Good evening, I am John from DHL Auto insurance. Am I speaking with Dave?      end_time:8 start_time:9 Speaker 2: Yes I am Dave speaking.    end_time:10 start_time:10 Speaker 1: Hi Dave, I am calling to let you know that the DHL Auto insurance company has just released new rates that can save you up to 50% on your auto insurance premiums.    end_time:19 start_time:19 Speaker 1: So would you have 5 minutes to know more about it?      end_time:22 start_time:23 Speaker 2: I already have auto insurance and I am also getting a lot of add-ons with a bare minimum price. So I\u2019m not looking for any change right now.      end_time:30 start_time:30 Speaker 1: That\u2019s great, sir! We offer a few unique benefits with a lesser price, if you are switching from your current plan to a new plan with us.    end_time:38 start_time:39 Speaker 1: Let me explain the features that can help you decide further.       end_time:43 start_time:43 Speaker 2: Ok, go ahead and please make it fast   end_time:46 start_time:46 Speaker 1: I really appreciate your time and I will try and keep it quick and concise. There are four different plans that fit your profile.    end_time:52 start_time:53 Speaker 1: These are auto insurance with a wide range of services and benefits with competitive premium fees.       end_time:58 start_time:58 Speaker 2: Ok     end_time:59 start_time:59 Speaker 1: Plan \u2013A is the basic plan with a base fee of 35$ and application tax is 18% GST.    end_time:67 start_time:68 Speaker 1: It will cover the accidental damage on body parts only. Plan-B covers the body as well as electrical and electronics parts with the base fees of 45$.    end_time:78 start_time:79 Speaker 1: Plan \u2013C is a customized and tailor-made plan which covers a wide range of damages to all body parts, engine etc    end_time:87 start_time:87 Speaker 1: this can be customer made as per your requirements. Although the base price is a little higher but again it depends on the requirements you have.    end_time:97 start_time:97 Speaker 1: Plan \u2013 C is our flagship product and most valued product in the insurance domain.       end_time:102 start_time:102 Speaker 2: Sounds good! I think plan-C suits my needs. I would like to explore this and understand this plan in depth. Can you explain about plan-C in detail?    end_time:110 start_time:111 Speaker 1: Awesome! Let me help you with more details on how Plan C can be custom built to suit your needs and take you through the pricing of it.   end_time:120 start_time:122 Speaker 1: This plan insures your car completely and you can include any additional parts. This plan also offers 24x7 Roadside Assistance anywhere you need.    end_time:132 start_time:133 Speaker 1: All services are doorstep. You can get a discount on labor charges as well as washing on each service of your car.    end_time:140 start_time:140 Speaker 1: Free towing charges for any breakdown. It will also keep you informed of any fraudulent usage and the protection measures.       end_time:149 start_time:149 Speaker 2: Oh Nice! What about the charges?     end_time:152 start_time:152 Speaker 1: Like I said earlier the pricing will be dependent on the services that you have chosen and included. So would you help me with a few more details on which section you wish to insure   end_time:162 start_time:163 Speaker 1: or if you would like to consider the full car coverage? This will help me calculate the pricing.       end_time:168 start_time:169 Speaker 2: I would like to know the price for a full car including electrical and electronics parts.    end_time:175 start_time:175 Speaker 1: That\u2019s a wise choice! Most of our customers choose this plan as it allows you to have a complete cover under one plan.    end_time:183 start_time:184 Speaker 1: Not only this but you will also get the documentation service related to RC, License, Pollution and transfer at a very minimum price with doorstep service.       end_time:194 start_time:194 Speaker 2: That\u2019s really nice!      end_time:195 start_time:196 Speaker 1: Thank you sir. For full body insurance with all benefits this plan costs you 1299$ excluding taxes.    end_time:206 start_time:207 Speaker 1: If you sum up all your car related expenses for one year, this plan saves you a good amount.     end_time:213 start_time:213 Speaker 2: Yeah But I still think this price is out of my budget!     end_time:216 start_time:216 Speaker 1: Oh, not to worry! if you are interested in the plan and would like to buy it now, we have an existing offer that I think will excite you       end_time:223 start_time:224 Speaker 2: Yes, please I would like to know about     end_time:227 start_time:228 Speaker 1: If you wish to switch your current policy today then I can offer you an additional 30% discount on premium.       end_time:234 start_time:235 Speaker 2: Ok Thank you. But still the premium is high for one time payment.     end_time:239 start_time:240 Speaker 1: I have a solution there as well. We can provide this plan on an easy monthly instalment with zero interest rates.    end_time:246 start_time:246 Speaker 1: You can pay the premium by using your credit card, debit card and we can convert that into easy 3 months or a 6 month EMI.   With the EMI option you would be entitled to a further offer of 10% cashback.       end_time:255 start_time:255 Speaker 2: That\u2019s great.     end_time:261 start_time:261 Speaker 1: you have complete flexibility to activate or deactivate the add on services any time.    end_time:262 start_time:262 Speaker 1: Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F Secure subscription.    end_time:268 start_time:270 Speaker 1: Also, you can contact our customer executive for any assistance through our toll free helpline   end_time:280 start_time:281 Speaker 1: no: +1 vvv/////ooooo.       end_time:287 start_time:287 Speaker 2: Okay. Now tell me what the procedure is to switch the insurance policy. Does this take too long?    end_time:293 start_time:294 Speaker 1: This is very simple and I'll assist you to complete this process seamlessly. Would you let me know a few details about your existing insurance policy, please?    end_time:299 start_time:299 Speaker 1: 1. What is the brand name? 2. Policy name and 3. Policy number?     end_time:308 start_time:308 Speaker 2: I hold my car policy with progressive Policy name is: Auto liability coverage Policy number: 123-4323-8910     end_time:314 start_time:314 Speaker 1: Thanks for the information, your insurance policy can be switched right away. Please let me know if you wish to proceed.    end_time:324 start_time:324 Speaker 1: I will connect you with our verification department for further verification and payment process.       end_time:331 start_time:331 Speaker 2: Ok, go ahead.     end_time:336 start_time:336 Speaker 1: Please stay online while I transfer your call to verification department, please authenticate your personal data, please online     end_time:337 start_time:337 Speaker 1: May I have your name, date of birth, address and identification number please?       end_time:345 start_time:345 Speaker 2: My name is Dave, my date of birth is 27-08-1987, Address is 2968 west main street    end_time:349 start_time:351 Speaker 2: #12 Minneapolis MN23876 and my id number will be 132 765 384     end_time:359 start_time:360 Speaker 1: Thank you for the information Dave. Your verification is complete. If you could confirm your email id, I will have the policy details, terms and conditions shared with you along with the payment link.    end_time:368 start_time:370 Speaker 1: You can go ahead, read the document and make the payment. Please do share with me the payment reference number once you have paid successfully.   end_time:380 start_time:380 Speaker 1: I will have the process completed from my end.   end_time:388 start_time:389 Speaker 1: Also, before we proceed let me read the term and conditions for you The policy cannot be canceled now to the next renewal date.   end_time:391 start_time:392 Speaker 1: The policy will cover all damage after 7 days of purchase etc. Please don\u2019t share the personal information and card details to anyone.   Avoid any fraud and spam call and messages. Let me know if you have any question I\u2019ll be happy help you     end_time:400 start_time:401 Speaker 2: My email is Dave23@gamil.com. And I do not have any questions at the moment.     end_time:409 start_time:409 Speaker 1: Thanks Dave. Please check your inbox and I will wait for you online while you complete the process. Please let me know if you have any questions.     end_time:417 start_time:418 Speaker 2: Okay let me check. Oh, great I have your email.     end_time:424 start_time:425 Speaker 2: Hey the process is complete and here is the reference number, 234 990     end_time:432 start_time:433 Speaker 1: Thank you very much Dave. I have initiated the process and we will be sending in your invoice to your registered email and mobile number in a short while.   end_time:435 start_time:436 Speaker 1: And you will also receive the copy of your policy in your mail within 2 working days.   end_time:442 start_time:443 Speaker 1: The hard copy of your policy will be mailed to the registered mailing home address within 15 days.     end_time:453 start_time:454 Speaker 2: Thank you very much     end_time:460 start_time:461 Speaker 1: It was great talking to you and thank you so much for your time. You can always reach us out at 212 6345454. Have a good day!  end_time:466",start_stop_phrase:"",file_name:"US-EN-Insurance1.transcript",groupid:"91785",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance1.wav",chunk:[{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Good evening, I am John from DHL Auto insurance. Am I speaking with Dave? <br/>      ",start_time:3,end_time:8},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes I am Dave speaking. <br/>    ",start_time:9,end_time:10},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Hi Dave, I am calling to let you know that the DHL Auto insurance company has just released new rates that can save you up to 50% on your auto insurance premiums.  <br/>   ",start_time:10,end_time:19},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> So would you have 5 minutes to know more about it?  <br/>     ",start_time:19,end_time:22},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I already have auto insurance and I am also getting a lot of add-ons with a bare minimum price. So I\u2019m not looking for any change right now.  <br/>     ",start_time:23,end_time:30},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> That\u2019s great, sir! We offer a few unique benefits with a lesser price, if you are switching from your current plan to a new plan with us.  <br/>   ",start_time:30,end_time:38},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Let me explain the features that can help you decide further. <br/>       ",start_time:39,end_time:43},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok, go ahead and please make it fast <br/>   ",start_time:43,end_time:46},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I really appreciate your time and I will try and keep it quick and concise. There are four different plans that fit your profile.  <br/>   ",start_time:46,end_time:52},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> These are auto insurance with a wide range of services and benefits with competitive premium fees. <br/>       ",start_time:53,end_time:58},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok <br/>     ",start_time:58,end_time:59},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Plan \u2013A is the basic plan with a base fee of 35$ and application tax is 18% GST.  <br/>   ",start_time:59,end_time:67},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> It will cover the accidental damage on body parts only. Plan-B covers the body as well as electrical and electronics parts with the base fees of 45$.  <br/>   ",start_time:68,end_time:78},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Plan \u2013C is a customized and tailor-made plan which covers a wide range of damages to all body parts, engine etc  <br/>   ",start_time:79,end_time:87},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> this can be customer made as per your requirements. Although the base price is a little higher but again it depends on the requirements you have.  <br/>   ",start_time:87,end_time:97},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Plan \u2013 C is our flagship product and most valued product in the insurance domain. <br/>       ",start_time:97,end_time:102},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Sounds good! I think plan-C suits my needs. I would like to explore this and understand this plan in depth. Can you explain about plan-C in detail? <br/>    ",start_time:102,end_time:110},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Awesome! Let me help you with more details on how Plan C can be custom built to suit your needs and take you through the pricing of it. <br/>   ",start_time:111,end_time:120},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> This plan insures your car completely and you can include any additional parts. This plan also offers 24x7 Roadside Assistance anywhere you need.  <br/>   ",start_time:122,end_time:132},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> All services are doorstep. You can get a discount on labor charges as well as washing on each service of your car.  <br/>   ",start_time:133,end_time:140},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Free towing charges for any breakdown. It will also keep you informed of any fraudulent usage and the protection measures. <br/>       ",start_time:140,end_time:149},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Oh Nice! What about the charges? <br/>     ",start_time:149,end_time:152},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Like I said earlier the pricing will be dependent on the services that you have chosen and included. So would you help me with a few more details on which section you wish to insure <br/>   ",start_time:152,end_time:162},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> or if you would like to consider the full car coverage? This will help me calculate the pricing. <br/>       ",start_time:163,end_time:168},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I would like to know the price for a full car including electrical and electronics parts. <br/>    ",start_time:169,end_time:175},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> That\u2019s a wise choice! Most of our customers choose this plan as it allows you to have a complete cover under one plan.  <br/>   ",start_time:175,end_time:183},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Not only this but you will also get the documentation service related to RC, License, Pollution and transfer at a very minimum price with doorstep service. <br/>       ",start_time:184,end_time:194},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s really nice! <br/>      ",start_time:194,end_time:195},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you sir. For full body insurance with all benefits this plan costs you 1299$ excluding taxes.  <br/>   ",start_time:196,end_time:206},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> If you sum up all your car related expenses for one year, this plan saves you a good amount. <br/>     ",start_time:207,end_time:213},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yeah But I still think this price is out of my budget! <br/>     ",start_time:213,end_time:216},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Oh, not to worry! if you are interested in the plan and would like to buy it now, we have an existing offer that I think will excite you <br/>       ",start_time:216,end_time:223},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Yes, please I would like to know about <br/>     ",start_time:224,end_time:227},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> If you wish to switch your current policy today then I can offer you an additional 30% discount on premium. <br/>       ",start_time:228,end_time:234},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok Thank you. But still the premium is high for one time payment. <br/>     ",start_time:235,end_time:239},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I have a solution there as well. We can provide this plan on an easy monthly instalment with zero interest rates.  <br/>   ",start_time:240,end_time:246},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> You can pay the premium by using your credit card, debit card and we can convert that into easy 3 months or a 6 month EMI.  <br/>   With the EMI option you would be entitled to a further offer of 10% cashback. <br/>       ",start_time:246,end_time:255},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> That\u2019s great. <br/>     ",start_time:255,end_time:261},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> you have complete flexibility to activate or deactivate the add on services any time.  <br/>   ",start_time:261,end_time:262},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Our F-secure service is the place where you have an overview of and can manage all the devices that are protected under your F Secure subscription.  <br/>   ",start_time:262,end_time:268},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Also, you can contact our customer executive for any assistance through our toll free helpline <br/>   ",start_time:270,end_time:280},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> no: +1 vvv/////ooooo. <br/>       ",start_time:281,end_time:287},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Okay. Now tell me what the procedure is to switch the insurance policy. Does this take too long? <br/>    ",start_time:287,end_time:293},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> This is very simple and I'll assist you to complete this process seamlessly. Would you let me know a few details about your existing insurance policy, please?  <br/>   ",start_time:294,end_time:299},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> 1. What is the brand name? 2. Policy name and 3. Policy number? <br/>     ",start_time:299,end_time:308},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> I hold my car policy with progressive Policy name is: Auto liability coverage Policy number: 123-4323-8910 <br/>     ",start_time:308,end_time:314},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thanks for the information, your insurance policy can be switched right away. Please let me know if you wish to proceed.  <br/>   ",start_time:314,end_time:324},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I will connect you with our verification department for further verification and payment process. <br/>       ",start_time:324,end_time:331},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Ok, go ahead. <br/>     ",start_time:331,end_time:336},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Please stay online while I transfer your call to verification department, please authenticate your personal data, please online <br/>     ",start_time:336,end_time:337},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> May I have your name, date of birth, address and identification number please? <br/>       ",start_time:337,end_time:345},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> My name is Dave, my date of birth is 27-08-1987, Address is 2968 west main street  <br/>   ",start_time:345,end_time:349},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> #12 Minneapolis MN23876 and my id number will be 132 765 384 <br/>     ",start_time:351,end_time:359},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you for the information Dave. Your verification is complete. If you could confirm your email id, I will have the policy details, terms and conditions shared with you along with the payment link.  <br/>   ",start_time:360,end_time:368},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> You can go ahead, read the document and make the payment. Please do share with me the payment reference number once you have paid successfully. <br/>   ",start_time:370,end_time:380},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> I will have the process completed from my end. <br/>   ",start_time:380,end_time:388},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Also, before we proceed let me read the term and conditions for you The policy cannot be canceled now to the next renewal date. <br/>   ",start_time:389,end_time:391},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> The policy will cover all damage after 7 days of purchase etc. Please don\u2019t share the personal information and card details to anyone.  <br/>   Avoid any fraud and spam call and messages. Let me know if you have any question I\u2019ll be happy help you <br/>     ",start_time:392,end_time:400},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> My email is Dave23@gamil.com. And I do not have any questions at the moment. <br/>     ",start_time:401,end_time:409},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thanks Dave. Please check your inbox and I will wait for you online while you complete the process. Please let me know if you have any questions. <br/>     ",start_time:409,end_time:417},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Okay let me check. Oh, great I have your email. <br/>     ",start_time:418,end_time:424},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Hey the process is complete and here is the reference number, 234 990 <br/>     ",start_time:425,end_time:432},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> Thank you very much Dave. I have initiated the process and we will be sending in your invoice to your registered email and mobile number in a short while. <br/>   ",start_time:433,end_time:435},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> And you will also receive the copy of your policy in your mail within 2 working days. <br/>   ",start_time:436,end_time:442},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> The hard copy of your policy will be mailed to the registered mailing home address within 15 days. <br/>     ",start_time:443,end_time:453},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 2: </b></b> Thank you very much <br/>     ",start_time:454,end_time:460},{progress:"inprogress",processing_time:3,audio_length:"308.522688",confidence:87,word_confidence:80.5,active:!1,text:"<b> Speaker 1: </b></b> It was great talking to you and thank you so much for your time. You can always reach us out at 212 6345454. Have a good day! <br/> ",start_time:461,end_time:466}]},{processing_time:110.1074310047552,audio_length:"222.048000",confidence:88.09,text:"start_time: 4 Speaker 1: welcome to XYZ insurance you're speaking to Alex  end_time: 7 start_time: 7 Speaker 1: can I start with your name please  end_time: 9 start_time: 10 Speaker 2: hi my name  end_time: 11 start_time: 11 Speaker 2: is John Smith  end_time: 11 start_time: 12 Speaker 1: hi John how are you doing  end_time: 14 start_time: 15 Speaker 2: I'm  end_time: 15 start_time: 15 Speaker 2: doing well thanks great  end_time: 17 start_time: 17 Speaker 1: how can I help  end_time: 18 start_time: 20 Speaker 2: I'm just  end_time: 20 start_time: 20 Speaker 2: going to update my card details please  end_time: 23 start_time: 24 Speaker 1: sure before I  end_time: 25 start_time: 25 Speaker 1: proceed I'd like to let you know that I'll be  end_time: 28 start_time: 28 Speaker 1: asking you a few questions along the way to ensure that  end_time: 31 start_time: 31 Speaker 1: you'll be able to cover all your needs is that  end_time: 33 start_time: 33 Speaker 1: is that okay   end_time: 34 start_time: 35 Speaker 2: sure  end_time: 35 start_time: 37 Speaker 1: what prompts you to change your card  end_time: 39 start_time: 41 Speaker 2: the bank issued me with a new card  end_time: 43 start_time: 43 Speaker 2: And might affect my monthly payments  end_time: 45 start_time: 46 Speaker 1: I see  end_time: 47 start_time: 47 Speaker 1: will this card apply to all your policies?  end_time: 49 start_time: 50 Speaker 2: yes please  end_time: 51 start_time: 52 Speaker 1: No worries, I can do that security reasons please verify your  end_time: 57 start_time: 57 Speaker 1: full name date of birth and complete  end_time: 59 start_time: 59 Speaker 2: address please  end_time: 62 start_time: 62 Speaker 2: John Smith 9th August 1980 09-08-1980 end_time: 66 start_time: 67 Speaker 1: thank you please could  end_time: 69 start_time: 69 Speaker 1: you also verify your email address and mobile number  end_time: 72 start_time: 73 Speaker 2: sure  end_time: 74 start_time: 75 Speaker 2: john.smith@gmail.com end_time: 78 start_time: 84 Speaker 1: thanks again  end_time: 85 start_time: 85 Speaker 1: are you okay to receive documents via email in the  end_time: 88 start_time: 88 Speaker 1: future  end_time: 88 start_time: 89 Speaker 2: yeah that's okay  end_time: 92 start_time: 94 Speaker 1: how about receiving special offers via  end_time: 97 start_time: 97 Speaker 1: email?, are you okay with that?  end_time: 99 start_time: 99 Speaker 2: no I don't want those  end_time: 102 start_time: 103 Speaker 1: sure I noticed that have been with us for seven  end_time: 105 start_time: 105 Speaker 1: years now thank you for being such a loyal customer  end_time: 108 start_time: 108 Speaker 1: of XYZ  insurance. To update the card  end_time: 113 start_time: 113 Speaker 1: details I'm going to create a secure line where you  end_time: 116 start_time: 116 Speaker 1: just need to key in the 16 digit   end_time: 120 start_time: 120 Speaker 1: card number as well as the CVV code on the  end_time: 124 start_time: 124 Speaker 1: keypad of the phone that you're using now  end_time: 127 start_time: 128 Speaker 2: oh okay  end_time: 129 start_time: 133 Speaker 1: please  end_time: 134 start_time: 134 Speaker 1: tell me the expiry date  end_time: 136 start_time: 138 Speaker 2: 26th July 2024 26-07-2024 end_time: 142 start_time: 144 Speaker 1: congratulations, your new card is now updated on all  end_time: 147 start_time: 147 Speaker 1: your policy and will be used for future payments. After  end_time: 151 start_time: 151 Speaker 1: this call I'll send you a link where you can  end_time: 153 start_time: 153 Speaker 1: download our XYZ app. from there  end_time: 156 start_time: 156 Speaker 1: can easily update your card details, process payments if needed  end_time: 159 start_time: 161 Speaker 2: thank you  end_time: 162 start_time: 163 Speaker 1: I can see that you have your comp  end_time: 165 start_time: 165 Speaker 1: insurance on your call as well as the CTP end_time: 168 start_time: 168 Speaker 1: and membership. so you're fully protected for your car  end_time: 172 start_time: 173 Speaker 1: how about your home though? is it insured?  end_time: 176 start_time: 178 Speaker 2: I would need  end_time: 178 start_time: 178 Speaker 2: to check it first my wife as I'm not sure  end_time: 181 start_time: 181 Speaker 2: if she already got insurance for our house  end_time: 183 start_time: 185 Speaker 1: no worries  end_time: 185 start_time: 185 Speaker 1: in case she hasn't you can always create a quote  end_time: 189 start_time: 189 Speaker 1: online or give us a call. To sum it up I've updated the call details on all of your policies. Also, I'll be sending you the link on  end_time: 199 start_time: 199 Speaker 1: how you can download the XYZ app   end_time: 201 start_time: 202 Speaker 1: so you can access your policy from your mobile phone  end_time: 205 start_time: 205 Speaker 1: and is there anything else I can assist you with  end_time: 208 start_time: 208 Speaker 1: today  end_time: 208 start_time: 210 Speaker 2: now you've been very helpful thank you  end_time: 212 start_time: 213 Speaker 1: you're most  end_time: 214 start_time: 214 Speaker 1: welcome again thank you for choosing XYZ  end_time: 217 start_time: 217 Speaker 1: and have a lovely day ahead  end_time: 218 ",start_stop_phrase:"",groupid:"91822",file_name:"1-en-US-Demo1.transcript",file_url:"https://uearn.ai/call_records/91822/1-en-US-Demo1.mp3",chunk:[{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: welcome to XYZ insurance you're speaking to Alex ",start_time:4,end_time:7,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: can I start with your name please ",start_time:7,end_time:9,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: hi my name ",start_time:10,end_time:11,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: is John Smith ",start_time:11,end_time:11,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: hi John how are you doing ",start_time:12,end_time:14,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I'm ",start_time:15,end_time:15,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: doing well thanks great ",start_time:15,end_time:17,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: how can I help ",start_time:17,end_time:18,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I'm just ",start_time:20,end_time:20,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: going to update my card details please ",start_time:20,end_time:23,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sure before I ",start_time:24,end_time:25,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: proceed I'd like to let you know that I'll be ",start_time:25,end_time:28,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: asking you a few questions along the way to ensure that ",start_time:28,end_time:31,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you'll be able to cover all your needs is that ",start_time:31,end_time:33,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: is that okay  ",start_time:33,end_time:34,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure ",start_time:35,end_time:35,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: what prompts you to change your card ",start_time:37,end_time:39,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: the bank issued me with a new card ",start_time:41,end_time:43,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: And might affect my monthly payments ",start_time:43,end_time:45,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I see ",start_time:46,end_time:47,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: will this card apply to all your policies? ",start_time:47,end_time:49,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes please ",start_time:50,end_time:51,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: No worries, I can do that security reasons please verify your ",start_time:52,end_time:57,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: full name date of birth and complete ",start_time:57,end_time:59,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: address please ",start_time:59,end_time:62,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: John Smith 9th August 1980 09-08-1980",start_time:62,end_time:66,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: thank you please could ",start_time:67,end_time:69,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you also verify your email address and mobile number ",start_time:69,end_time:72,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure ",start_time:73,end_time:74,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: john.smith@gmail.com",start_time:75,end_time:78,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: thanks again ",start_time:84,end_time:85,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: are you okay to receive documents via email in the ",start_time:85,end_time:88,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: future ",start_time:88,end_time:88,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yeah that's okay ",start_time:89,end_time:92,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: how about receiving special offers via ",start_time:94,end_time:97,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: email?, are you okay with that? ",start_time:97,end_time:99,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: no I don't want those ",start_time:99,end_time:102,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sure I noticed that have been with us for seven ",start_time:103,end_time:105,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: years now thank you for being such a loyal customer ",start_time:105,end_time:108,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: of XYZ  insurance. To update the card ",start_time:108,end_time:113,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: details I'm going to create a secure line where you ",start_time:113,end_time:116,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: just need to key in the 16 digit  ",start_time:116,end_time:120,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: card number as well as the CVV code on the ",start_time:120,end_time:124,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: keypad of the phone that you're using now ",start_time:124,end_time:127,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: oh okay ",start_time:128,end_time:129,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: please ",start_time:133,end_time:134,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: tell me the expiry date ",start_time:134,end_time:136,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: 26th July 2024 26-07-2024",start_time:138,end_time:142,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: congratulations, your new card is now updated on all ",start_time:144,end_time:147,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: your policy and will be used for future payments. After ",start_time:147,end_time:151,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: this call I'll send you a link where you can ",start_time:151,end_time:153,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: download our XYZ app. from there ",start_time:153,end_time:156,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: can easily update your card details, process payments if needed ",start_time:156,end_time:159,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thank you ",start_time:161,end_time:162,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I can see that you have your comp ",start_time:163,end_time:165,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: insurance on your call as well as the CTP",start_time:165,end_time:168,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and membership. so you're fully protected for your car ",start_time:168,end_time:172,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: how about your home though? is it insured? ",start_time:173,end_time:176,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I would need ",start_time:178,end_time:178,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to check it first my wife as I'm not sure ",start_time:178,end_time:181,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: if she already got insurance for our house ",start_time:181,end_time:183,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: no worries ",start_time:185,end_time:185,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: in case she hasn't you can always create a quote ",start_time:185,end_time:189,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: online or give us a call. To sum it up I've updated the call details on all of your policies. Also, I'll be sending you the link on ",start_time:189,end_time:199,audio_length:"10"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: how you can download the XYZ app  ",start_time:199,end_time:201,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: so you can access your policy from your mobile phone ",start_time:202,end_time:205,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and is there anything else I can assist you with ",start_time:205,end_time:208,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: today ",start_time:208,end_time:208,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: now you've been very helpful thank you ",start_time:210,end_time:212,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you're most ",start_time:213,end_time:214,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: welcome again thank you for choosing XYZ ",start_time:214,end_time:217,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and have a lovely day ahead ",start_time:217,end_time:218,audio_length:"1"}]},{processing_time:165.6938279243186,audio_length:"345.440000",confidence:88,text:"start_time: 3 Speaker 1: welcome to XYZ insurance you're speaking to Matt  end_time: 6 start_time: 6 Speaker 1: can I start with your name please end_time: 8 start_time: 9 Speaker 2: Hi my name is Gill end_time: 11 start_time: 11 Speaker 1: hi Gill how are you doing today? end_time: 13 start_time: 14 Speaker 2: I'm doing well thanks end_time: 15 start_time: 17 Speaker 1: Great,how can I help  end_time: 19 start_time: 20 Speaker 2: I'm just calling  end_time: 21 start_time: 21 Speaker 2: to update my address as I have just recently moved end_time: 24 start_time: 25 Speaker 1: sure before I proceed I'd like to let  end_time: 28 start_time: 28 Speaker 1: you know and I'll be asking you a few questions  end_time: 30 start_time: 30 Speaker 1: along the way to ensure that i'll be able to  end_time: 32 start_time: 32 Speaker 1: cover all your needs is that okay?  end_time: 34 start_time: 34 Speaker 2: certainly end_time: 35 start_time: 35 Speaker 1: so was this an interstate move?  end_time: 40 start_time: 40 Speaker 2: No, we transferred but it is in the same state end_time: 43 start_time: 45 Speaker 1: do you own the  end_time: 46 start_time: 46 Speaker 1: property you moved into, or are you renting?  end_time: 50 start_time: 50 Speaker 2: yes we are moving there for good end_time: 54 start_time: 55 Speaker 1: that's great news congratulations. for  end_time: 58 start_time: 58 Speaker 1: security reasons please verify your full name date of birth  end_time: 62 start_time: 62 Speaker 1: and complete address  end_time: 64 start_time: 65 Speaker 2: Gillian Anderson January 1,1960 01-01-1960 end_time: 70 start_time: 72 Speaker 1: thank you please can you also verify your email address and  end_time: 77 start_time: 77 Speaker 1: mobile number  end_time: 78 start_time: 79 Speaker 2: sure gill.anderson@gmail.com  end_time: 84 start_time: 84 Speaker 2: and mobile number is 1234567890 end_time: 93 start_time: 97 Speaker 1: hi thanks again are you okay to receive documents via email in the future?  end_time: 102 start_time: 103 Speaker 2: yes that's okay   end_time: 104 start_time: 105 Speaker 1: how about receiving special offers via email are you okay with that?  end_time: 109 start_time: 110 Speaker 2: yes that's fine  end_time: 111 start_time: 112 Speaker 1: I notice you've been with us for forty years now thank you  end_time: 117 start_time: 117 Speaker 1: for being such a loyal customer of XYZ  end_time: 120 start_time: 121 Speaker 1: I'm now going to update the address on your comprehensive  end_time: 124 start_time: 124 Speaker 1: policy when did you move into your new house?  end_time: 127 start_time: 128 Speaker 2: we  end_time: 128 start_time: 128 Speaker 2: moved in yesterday   end_time: 130 start_time: 130 Speaker 1: that's great I can make the changes effective yesterday then. Just to set an expectation updating address  end_time: 140 start_time: 140 Speaker 1: may or may not affect the premium since address is  end_time: 143 start_time: 143 Speaker 1: one of the risk factors that we consider  end_time: 145 start_time: 147 Speaker 2: really yeah okay that's fine   end_time: 150 start_time: 150 Speaker 1: what's the new address please?  end_time: 152 start_time: 153 Speaker 2: 123 wonderhouse wonder street London 12 N W.   end_time: 161 start_time: 162 Speaker 1: thank you. Do you park in a garage or a the apartment comments or a carport  end_time: 167 start_time: 168 Speaker 2: Yes we do have a garage   end_time: 170 start_time: 173 Speaker 1: with the change of the address the additional premium comes to 10 pounds  end_time: 178 start_time: 181 Speaker 1: umm  end_time: 181 start_time: 180 Speaker 2: that's quite disappointing I was not expecting that  end_time: 185 start_time: 185 Speaker 2: by the  end_time: 185 start_time: 185 Speaker 2: way when does my policy renew  end_time: 187 start_time: 189 Speaker 1: the  renewal date on your comprehensive policy #123456 is April 24th 2022 24-04-2022. just  end_time: 198 start_time: 198 Speaker 1: to confirm we are updating your new address to  end_time: 202 start_time: 202 Speaker 1: 123 wonder house wonder street London 12 NW  end_time: 206 start_time: 207 Speaker 1: and Additional premium is 10 pounds how do you like  end_time: 211 start_time: 211 Speaker 1: me to process the payment visa MasterCard or others?  end_time: 214 start_time: 216 Speaker 2: I  end_time: 216 start_time: 216 Speaker 2: have here a visa   end_time: 217 start_time: 218 Speaker 1: I am now going to create a secure link to process the payment you just need  end_time: 223 start_time: 223 Speaker 1: to key in the sixteen digit card number plus the  end_time: 226 start_time: 226 Speaker 1: CVV code on the key pad on the phone you're  end_time: 229 start_time: 229 Speaker 1: using right now  end_time: 230 start_time: 232 Speaker 2: okay  (keys in the details) end_time: 233 start_time: 235 Speaker 1: please tell me the expiry date   end_time: 238 start_time: 240 Speaker 2: 1st November 2022 01-11-2022 end_time: 242 start_time: 243 Speaker 1: congratulations I have successfully updated the call details and have processed the payment  end_time: 249 start_time: 250 Speaker 1: the receipt has been emailed to you would you like to recieve the receipt number  end_time: 255 start_time: 256 Speaker 2: now just send it to my email   end_time: 258 start_time: 259 Speaker 1: sure no problem I can see here that you also have  end_time: 263 start_time: 263 Speaker 1: the CTP and membership with us I have updated the  end_time: 268 start_time: 268 Speaker 1: address on your membership as well but your CTP end_time: 271 start_time: 271 Speaker 1: you'll need to contact rms and it  end_time: 275 start_time: 275 Speaker 1: will auto synchronize on your system within five business days  end_time: 280 start_time: 282 Speaker 1: Gill, have you got insurance on your new house  end_time: 286 start_time: 287 Speaker 2: I  end_time: 287 start_time: 287 Speaker 2: would need to check with my husband as I'm not  end_time: 290 start_time: 290 Speaker 2: sure if he already got insurance for our house  end_time: 295 start_time: 295 Speaker 1: no worries in case he hasn't you can always create a quote  end_time: 299 start_time: 299 Speaker 1: online or give us a call to sum it up I have updated the address on your comprehensive insurance  end_time: 305 start_time: 305 Speaker 1: and membership processed the payments and email their receipts. end_time: 311 start_time: 311 Speaker 1:   amendment documents will be sent to you in the next 24  end_time: 314 start_time: 314 Speaker 1: to 48 hours I will also email the  end_time: 317 start_time: 317 Speaker 1: link on how you can download the XYZ app end_time: 320 start_time: 320 Speaker 1: so you can access your policies on your  end_time: 324 start_time: 324 Speaker 1: mobile phone. is there anything else I can assist with  end_time: 327 start_time: 327 Speaker 1: today  end_time: 328 start_time: 329 Speaker 2: no you've been very helpful I wish the premium  end_time: 332 start_time: 332 Speaker 2: was not increased anyways thank you   end_time: 336 start_time: 337 Speaker 1: you're most welcome again thank you for choosing XYZ and  end_time: 341 start_time: 341 Speaker 1: have a lovely day ahead  end_time: 343 ",start_stop_phrase:"",groupid:"91822",file_name:"2-en-US-Demo2.transcript",file_url:"https://uearn.ai/call_records/91822/2-en-US-Demo2.mp3",chunk:[{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: welcome to XYZ insurance you're speaking to Matt ",start_time:3,end_time:6,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: can I start with your name please",start_time:6,end_time:8,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: Hi my name is Gill",start_time:9,end_time:11,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: hi Gill how are you doing today?",start_time:11,end_time:13,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I'm doing well thanks",start_time:14,end_time:15,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: Great,how can I help ",start_time:17,end_time:19,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I'm just calling ",start_time:20,end_time:21,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to update my address as I have just recently moved",start_time:21,end_time:24,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sure before I proceed I'd like to let ",start_time:25,end_time:28,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you know and I'll be asking you a few questions ",start_time:28,end_time:30,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: along the way to ensure that i'll be able to ",start_time:30,end_time:32,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: cover all your needs is that okay? ",start_time:32,end_time:34,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: certainly",start_time:34,"end_time:":35,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: so was this an interstate move? ",start_time:35,end_time:40,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: No, we transferred but it is in the same state",start_time:40,end_time:43,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: do you own the ",start_time:45,end_time:46,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: property you moved into, or are you renting? ",start_time:46,end_time:50,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes we are moving there for good",start_time:50,end_time:54,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: that's great news congratulations. for ",start_time:55,end_time:58,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: security reasons please verify your full name date of birth ",start_time:58,end_time:62,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and complete address ",start_time:62,end_time:64,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: Gillian Anderson January 1,1960 01-01-1960",start_time:65,end_time:70,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: thank you please can you also verify your email address and ",start_time:72,end_time:77,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: mobile number ",start_time:77,end_time:78,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure gill.anderson@gmail.com ",start_time:79,end_time:84,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: and mobile number is 1234567890",start_time:84,end_time:93,audio_length:"10"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: hi thanks again are you okay to receive documents via email in the future? ",start_time:97,end_time:102,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes that's okay  ",start_time:103,end_time:104,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: how about receiving special offers via email are you okay with that? ",start_time:105,end_time:109,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes that's fine ",start_time:110,end_time:111,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I notice you've been with us for forty years now thank you ",start_time:112,end_time:117,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: for being such a loyal customer of XYZ ",start_time:117,end_time:120,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I'm now going to update the address on your comprehensive ",start_time:121,end_time:124,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: policy when did you move into your new house? ",start_time:124,end_time:127,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: we ",start_time:128,end_time:128,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: moved in yesterday  ",start_time:128,end_time:130,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: that's great I can make the changes effective yesterday then. Just to set an expectation updating address ",start_time:130,end_time:140,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: may or may not affect the premium since address is ",start_time:140,end_time:143,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: one of the risk factors that we consider ",start_time:143,end_time:145,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: really yeah okay that's fine  ",start_time:147,end_time:150,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: what's the new address please? ",start_time:150,end_time:152,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: 123 wonderhouse wonder street London 12 N W.  ",start_time:153,end_time:161,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: thank you. Do you park in a garage or a the apartment comments or a carport ",start_time:162,end_time:167,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: Yes we do have a garage  ",start_time:168,end_time:170,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: with the change of the address the additional premium comes to 10 pounds ",start_time:173,end_time:178,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: umm ",start_time:181,end_time:181,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: that's quite disappointing I was not expecting that ",start_time:180,end_time:185,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: by the ",start_time:185,end_time:185,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: way when does my policy renew ",start_time:185,end_time:187,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: the  renewal date on your comprehensive policy #123456 is April 24th 2022 24-04-2022. just  ",start_time:189,end_time:198,audio_length:"9"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: to confirm we are updating your new address to ",start_time:198,end_time:202,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: 123 wonder house wonder street London 12 NW ",start_time:202,end_time:206,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and Additional premium is 10 pounds how do you like ",start_time:207,end_time:211,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: me to process the payment visa MasterCard or others? ",start_time:211,end_time:214,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I ",start_time:216,end_time:216,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: have here a visa  ",start_time:216,end_time:217,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I am now going to create a secure link to process the payment you just need ",start_time:218,end_time:223,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: to key in the sixteen digit card number plus the ",start_time:223,end_time:226,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: CVV code on the key pad on the phone you're ",start_time:226,end_time:229,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: using right now ",start_time:229,end_time:230,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: okay (keys in the details) ",start_time:232,end_time:233,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: please tell me the expiry date  ",start_time:235,end_time:238,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: 1st November 2022 01-11-2022",start_time:240,end_time:242,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: congratulations I have successfully updated the call details and have processed the payment ",start_time:243,end_time:249,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: the receipt has been emailed to you would you like to recieve the receipt number ",start_time:250,end_time:255,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: now just send it to my email  ",start_time:256,end_time:258,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sure no problem I can see here that you also have ",start_time:259,end_time:263,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: the CTP and membership with us I have updated the ",start_time:263,end_time:268,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: address on your membership as well but your CTP",start_time:268,end_time:271,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you'll need to contact rms and it ",start_time:271,end_time:275,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: will auto synchronize on your system within five business days ",start_time:275,end_time:280,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: Gill, have you got insurance on your new house ",start_time:282,end_time:286,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I ",start_time:287,end_time:287,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: would need to check with my husband as I'm not ",start_time:287,end_time:290,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure if he already got insurance for our house ",start_time:290,end_time:295,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: no worries in case he hasn't you can always create a quote ",start_time:295,end_time:299,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: online or give us a call to sum it up I have updated the address on your comprehensive insurance",start_time:299,end_time:305,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and membership processed the payments and email their receipts. ",start_time:305,end_time:311,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1:  amendment documents will be sent to you in the next 24 ",start_time:311,end_time:314,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: to 48 hours I will also email the ",start_time:314,end_time:317,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: link on how you can download the XYZ app",start_time:317,end_time:320,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: so you can access your policies on your ",start_time:320,end_time:324,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: mobile phone. is there anything else I can assist with ",start_time:324,end_time:327,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: today ",start_time:327,end_time:328,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: no you've been very helpful I wish the premium ",start_time:329,end_time:332,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: was not increased anyways thank you  ",start_time:332,end_time:336,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you're most welcome again thank you for choosing XYZ and ",start_time:337,end_time:341,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: have a lovely day ahead ",start_time:341,end_time:343,audio_length:"2"}]},{processing_time:110.31872978340834,audio_length:"237.408000",confidence:87.26,text:"start_time: 3 Speaker 1: good day you're speaking to Michael from XYZ  end_time: 7 start_time: 7 Speaker 1: insurance how are you today  end_time: 9 start_time: 10 Speaker 2: I'm good thank you you're  end_time: 12 start_time: 12 Speaker 2: speaking to Mark  end_time: 13 start_time: 14 Speaker 1: and I'm calling to get your policy end_time: 16 start_time: 16 Speaker 1: number please  end_time: 18 start_time: 19 Speaker 2: policy number abc 1234  end_time: 24 start_time: 26 Speaker 1: firstly I would need to do an authentication   end_time: 29 start_time: 29 Speaker 1: check before we proceed  end_time: 30 start_time: 32 Speaker 2: sure no problem  end_time: 33 start_time: 34 Speaker 1: can you kindly  end_time: 35 start_time: 35 Speaker 1: confirm your date of birth please  end_time: 37 start_time: 39 Speaker 2: date of birth  end_time: 41 start_time: 41 Speaker 2: 10th Jan 1982 10-01-1982 end_time: 44 start_time: 46 Speaker 1: can you kindly confirm your first   end_time: 47 start_time: 47 Speaker 1: line of  end_time: 48 start_time: 48 Speaker 1: address and postcode please  end_time: 50 start_time: 52 Speaker 2: first line  123 Castle road post code London 12 NW  end_time: 60 start_time: 62 Speaker 1: and  end_time: 62 start_time: 62 Speaker 1: lastly can you please confirm your vehicle registration number for  end_time: 66 start_time: 66 Speaker 1: me end_time: 67 start_time: 68 Speaker 2: registration number M A R K 12  end_time: 73 start_time: 75 Speaker 1: thank you very  end_time: 76 start_time: 76 Speaker 1: much how can I help you today  end_time: 78 start_time: 80 Speaker 2: I would like  end_time: 80 start_time: 80 Speaker 2: to add a green card to my policy please   end_time: 83 start_time: 85 Speaker 1: sure  end_time: 85 start_time: 85 Speaker 1: I can do that for you all that any of  end_time: 88 start_time: 88 Speaker 1: the changes that may affect your policy today besides adding  end_time: 92 start_time: 92 Speaker 1: the green card?  end_time: 93 start_time: 94 Speaker 2: now just to add it.  end_time: 95 start_time: 98 Speaker 1: when would  end_time: 98 start_time: 98 Speaker 1: you like the cover to start? when would you  end_time: 102 start_time: 102 Speaker 1: like the cover to expire  end_time: 105 start_time: 107 Speaker 2: as of one November 2021 01-11-2021 end_time: 109 start_time: 109 Speaker 2: to 30th November 2021 30-11-2021 end_time: 114 start_time: 116 Speaker 1: sure which country are you visiting on this occasion  end_time: 120 start_time: 121 Speaker 2: Italy and Spain  end_time: 122 start_time: 126 Speaker 1: who will be the main driver  end_time: 128 start_time: 129 Speaker 2: I  end_time: 130 start_time: 130 Speaker 2: was still be the main driver on this policy  end_time: 133 start_time: 136 Speaker 1: I noticed that you don't have any adequate cover in place for  end_time: 139 start_time: 139 Speaker 1: breakdown cover and to cover you in Europe  end_time: 143 start_time: 147 Speaker 2: I have  end_time: 147 start_time: 147 Speaker 2: it through my bank with green flag as well  end_time: 150 start_time: 153 Speaker 1: all  end_time: 154 start_time: 154 Speaker 1: right this is great to hear. I have inserted the required date end_time: 161 start_time: 161 Speaker 1: and it totals thirty days inclusive resulting in an  end_time: 166 start_time: 166 Speaker 1: additional premium of 48.16 pounds can I  end_time: 174 start_time: 174 Speaker 1: proceed with that for you?  end_time: 176 start_time: 177 Speaker 2: yes sure you may. it came  end_time: 180 start_time: 180 Speaker 2: in cheaper than I expected  end_time: 181 start_time: 183 Speaker 1: this is always welcoming. the  end_time: 187 start_time: 187 Speaker 1: payment will be a single and immediate payment. I have  end_time: 192 start_time: 192 Speaker 1: a card on file ending in 1234. will  end_time: 197 start_time: 197 Speaker 1: you be taking payments from that card  end_time: 199 start_time: 201 Speaker 2: yes I will  end_time: 201 start_time: 204 Speaker 1: Payment went through successfully and your documents will be  end_time: 207 start_time: 207 Speaker 1: sent to you within seven working days as well  end_time: 210 start_time: 213 Speaker 2: thank  end_time: 213 start_time: 213 Speaker 2: you for your help and easy in getting it sorted for me  end_time: 217 start_time: 219 Speaker 1: you're welcome. anything else I can help you with, Mister Mark?  end_time: 224 start_time: 225 Speaker 2: nothing else  end_time: 226 start_time: 227 Speaker 1: Have a safe journey and enjoy  end_time: 229 start_time: 229 Speaker 1: the time away  end_time: 230 start_time: 232 Speaker 2: thank you Michael good bye  end_time: 233 start_time: 234 Speaker 1: goodbye  end_time: 235 ",start_stop_phrase:"",file_name:"3-en-US-Demo3.transcript",file_url:"https://uearn.ai/call_records/91822/3-en-US-Demo3.mp3",groupid:"91822",chunk:[{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: good day you're speaking to Michael from XYZ ",start_time:3,end_time:7,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: insurance how are you today ",start_time:7,end_time:9,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I'm good thank you you're ",start_time:10,end_time:12,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: speaking to Mark ",start_time:12,end_time:13,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and I'm calling to get your policy",start_time:14,end_time:16,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: number please ",start_time:16,end_time:18,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: policy number abc 1234 ",start_time:19,end_time:24,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: firstly I would need to do an authentication  ",start_time:26,end_time:29,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: check before we proceed ",start_time:29,end_time:30,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure no problem ",start_time:32,end_time:33,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: can you kindly ",start_time:34,end_time:35,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: confirm your date of birth please ",start_time:35,end_time:37,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: date of birth ",start_time:39,end_time:41,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: 10th Jan 1982 10-01-1982",start_time:41,end_time:44,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: can you kindly confirm your first  ",start_time:46,end_time:47,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: line of ",start_time:47,end_time:48,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: address and postcode please ",start_time:48,end_time:50,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: first line  123 Castle road post code London 12 NW ",start_time:52,end_time:60,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and ",start_time:62,end_time:62,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: lastly can you please confirm your vehicle registration number for ",start_time:62,end_time:66,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: me",start_time:66,end_time:67,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: registration number M A R K 12 ",start_time:68,end_time:73,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: thank you very ",start_time:75,end_time:76,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: much how can I help you today ",start_time:76,end_time:78,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I would like ",start_time:80,end_time:80,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to add a green card to my policy please  ",start_time:80,end_time:83,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sure ",start_time:85,end_time:85,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I can do that for you all that any of ",start_time:85,end_time:88,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: the changes that may affect your policy today besides adding ",start_time:88,end_time:92,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: the green card? ",start_time:92,end_time:93,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: now just to add it. ",start_time:94,end_time:95,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: when would ",start_time:98,end_time:98,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you like the cover to start? when would you ",start_time:98,end_time:102,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: like the cover to expire ",start_time:102,end_time:105,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: as of one November 2021 01-11-2021",start_time:107,end_time:109,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to 30th November 2021 30-11-2021",start_time:109,end_time:114,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sure which country are you visiting on this occasion ",start_time:116,end_time:120,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: Italy and Spain ",start_time:121,end_time:122,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: who will be the main driver ",start_time:126,end_time:128,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I ",start_time:129,end_time:130,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: was still be the main driver on this policy ",start_time:130,end_time:133,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: I noticed that you don't have any adequate cover in place for ",start_time:136,end_time:139,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: breakdown cover and to cover you in Europe ",start_time:139,end_time:143,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I have ",start_time:147,end_time:147,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: it through my bank with green flag as well ",start_time:147,end_time:150,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: all ",start_time:153,end_time:154,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: right this is great to hear. I have inserted the required date",start_time:154,end_time:161,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: and it totals thirty days inclusive resulting in an ",start_time:161,end_time:166,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: additional premium of 48.16 pounds can I ",start_time:166,end_time:174,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: proceed with that for you? ",start_time:174,end_time:176,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes sure you may. it came ",start_time:177,end_time:180,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: in cheaper than I expected ",start_time:180,end_time:181,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: this is always welcoming. the ",start_time:183,end_time:187,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: payment will be a single and immediate payment. I have ",start_time:187,end_time:192,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: a card on file ending in 1234. will ",start_time:192,end_time:197,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you be taking payments from that card ",start_time:197,end_time:199,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes I will ",start_time:201,end_time:201,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: Payment went through successfully and your documents will be ",start_time:204,end_time:207,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: sent to you within seven working days as well ",start_time:207,end_time:210,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thank ",start_time:213,end_time:213,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you for your help and easy in getting it sorted for me ",start_time:213,end_time:217,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: you're welcome. anything else I can help you with, Mister Mark? ",start_time:219,end_time:224,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: nothing else ",start_time:225,end_time:226,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: Have a safe journey and enjoy ",start_time:227,end_time:229,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: the time away ",start_time:229,end_time:230,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thank you Michael good bye ",start_time:232,end_time:233,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 1: goodbye ",start_time:234,end_time:235,audio_length:"1"}]},{processing_time:165.6938279243186,audio_length:"345.440000",confidence:88,text:"start_time: 3 Speaker 1: good evening I'm John from DHL auto insurance am I end_time: 7\n start_time: 7 Speaker 1: speaking with Dave end_time: 8\n start_time: 9 Speaker 2: yes I'm Dave speaking end_time: 10\n start_time: 11 Speaker 1: hi Dave I'm end_time: 11\n start_time: 11 Speaker 1: calling to let you know the DHL auto insurance company end_time:14\n start_time: 15 Speaker 1: has just released new rates that can save you up end_time: 17\n start_time: 17 Speaker 1: to 50% on your auto insurance premiums would you end_time: 21\n start_time: 21 Speaker 1: have five minutes to know more about it end_time: 23\n start_time: 23 Speaker 2: I already end_time: 24\n start_time: 24 Speaker 2: have auto insurance I'm gonna also getting a lot of end_time: 27\n start_time: 27 Speaker 2: add-ons with bare minimum price so I'm not looking for end_time: 30\n start_time: 30 Speaker 2: any change right now end_time: 31\n start_time: 31 Speaker 1: that's great we offer a few end_time: 33\n start_time: 33 Speaker 1: unique benefits with a lesser price if you're switching from end_time: 36\n start_time: 36 Speaker 1: your current plan to a new plan with us let end_time: 39\n start_time: 39 Speaker 1: me explain the features that can help you decide further end_time: 43\n start_time: 44 Speaker 2: okay go ahead and please make it fast end_time: 46\n start_time: 46 Speaker 1: I really end_time: 46\n start_time: 46 Speaker 1: appreciate your time and I will try and keep it end_time: 48\n start_time: 48 Speaker 1: quick and concise there are four different plans that fit end_time: 51\n start_time: 51 Speaker 1: your profile these are auto insurance with a wide range end_time: 55\n start_time: 55 Speaker 1: of services and benefits with competitive premium fees end_time: 58\n start_time: 58 Speaker 2: okay end_time: 59\n start_time: 59 Speaker 1: Plan A is a basic plan with a base fee end_time: 62\n start_time: 62 Speaker 1: of 35$ and application tax is 18% GST end_time: 67\n start_time: 68 Speaker 1: it will cover the accidental damage on body parts only end_time: 71\n start_time: 71 Speaker 1: Plan B has the body as well as electrical and end_time: 75\n start_time: 75 Speaker 1: electronics parts with the base fees of 45$ end_time: 79\n start_time: 79 Speaker 1: Plan C is a customized and tailor made plan which covers end_time: 83\n start_time: 83 Speaker 1: a wide range of damages to all body parts, engine end_time: 86\n start_time: 86 Speaker 1: etcetera this can be custom made as per your requirements end_time: 90\n start_time: 91 Speaker 1: although the base price is a little higher but again end_time: 94\n start_time: 94 Speaker 1: it depends on the requirements you have Plan C is our end_time: 98\n start_time: 98 Speaker 1: flagship product and most value product in Insurance domain end_time: 102\n start_time: 102 Speaker 2: sounds good I think Plan C suits my needs I would end_time: 105\n start_time: 105 Speaker 2: like to explore this and understand this plan in depth can end_time: 108\n start_time: 108 Speaker 2: you explain about Plan C in detail end_time: 110\n start_time: 110 Speaker 1: awesome let me end_time: 112\n start_time: 112 Speaker 1: take you with more details on how Plan C can end_time: 116\n start_time: 116 Speaker 1: be custom built to suit your needs and take you end_time: 119\n start_time: 119 Speaker 1: through the pricing of it this plan insures your car end_time: 124\n start_time: 124 Speaker 1: completely and you can include any additional parks this plan end_time: 128\n start_time: 128 Speaker 1: also offers 24x7 roadside assistance anywhere you end_time: 132\n start_time: 132 Speaker 1: need all services are doorstep you can get a discount end_time: 136\n start_time: 136 Speaker 1: on labor charges as well as washing on servicing your car end_time: 139\n start_time: 139 Speaker 1: free towing charges for any breakdown it also it end_time: 144\n start_time: 144 Speaker 1: will also help keep you informed of any fraudulent usage end_time: 148\n start_time: 148 Speaker 1: and the protection measures end_time: 149\n start_time: 150 Speaker 2: umm nice what about the charges end_time: 152\n start_time: 152 Speaker 1: like I said earlier the pricing will be dependent on end_time: 155\n start_time: 155 Speaker 1: the services that you have chosen and included so would you end_time: 159\n start_time: 159 Speaker 1: help me with a few more details on which section end_time: 162\n start_time: 162 Speaker 1: you wish to insure or if you would like to end_time: 164\n start_time: 164 Speaker 1: consider the full car coverage this will help me calculate end_time: 168\n start_time: 168 Speaker 1: the pricing end_time: 168\n start_time: 169 Speaker 2: I would like to know the price of the end_time: 172\n start_time: 172 Speaker 2: full car including electrical and electronics parts end_time: 175\n start_time: 175 Speaker 1: that's a wise end_time: 176\n start_time: 176 Speaker 1: choice most of our customers choose this plan as it end_time: 179\n start_time: 179 Speaker 1: allows you to have a complete cover under one plan end_time: 183\n start_time: 183 Speaker 1: not only this but you will also get the documentation end_time: 186\n start_time: 186 Speaker 1: service related to our seat license pollution and a transfer end_time: 191\n start_time: 191 Speaker 1: at a very minimum price with doorstep service end_time: 194\n start_time: 194 Speaker 2: that's really nice end_time: 195\n start_time: 196 Speaker 1: for full body care insurance with all benefits this end_time: 199\n start_time: 199 Speaker 1: plan costs you 1299$ end_time: 204\n start_time: 204 Speaker 1: excluding taxes if you sum up all your car end_time: 207\n start_time: 207 Speaker 1: related expenses for one year this plan saves you a good amount end_time: 212\n start_time: 212 Speaker 2: yeah but I still think the price is out end_time: 214\n start_time: 214 Speaker 2: of my budget end_time: 215\n start_time: 215 Speaker 1: umm not to worry if you're interested end_time: 218\n start_time: 218 Speaker 1: in the plan would like to buy it now we end_time: 220\n start_time: 220 Speaker 1: have an existing offer that I think will excite you end_time: 222\n start_time: 223 Speaker 2: yes please I would like to know more like to end_time: 225\n start_time: 225 Speaker 2: know about it end_time: 226\n start_time: 227 Speaker 1: if you wish to switch your current end_time: 229\n start_time: 229 Speaker 1: policy today than I can offer you an additional 30% end_time: 231\n start_time: 231 Speaker 1: discount on premium end_time: 233\n start_time: 234 Speaker 2: okay thank you but that's still end_time: 235\n start_time: 236 Speaker 2: but still the premium is high for one time payment end_time: 238\n start_time: 238 Speaker 1: I have a solution there as well we can provide end_time: 241\n start_time: 241 Speaker 1: this plan on an easy monthly installment with zero interest end_time: 245\n start_time: 245 Speaker 1: rates you can pay the premium by using your credit end_time: 248\n start_time: 248 Speaker 1: card debit card and we can convert that easily three end_time: 252\n start_time: 252 Speaker 1: months or a six month EMI with the EMI option end_time: 256\n start_time: 256 Speaker 1: you would be entitled to a further offer of 10% end_time: 259\n start_time: 259 Speaker 1: cash back end_time: 260\n start_time: 260 Speaker 2: that's great end_time: 261\n start_time: 261 Speaker 1: you have complete flexibility to end_time: 263\n start_time: 263 Speaker 1: activate or deactivate the add on services at any time end_time: 267\n start_time: 267 Speaker 1: Our F. secure service is the place where end_time: 272\n start_time: 272 Speaker 1: you have an overview of and can manage all the end_time: 275\n start_time: 275 Speaker 1: devices that are protected under your F. secure subscription also end_time: 279\n start_time: 279 Speaker 1: you can contact our customer executive for any assistance through end_time: 284\n start_time: 284 Speaker 1: our toll free helpline number +1 vvv/////ooooo end_time: 292\n start_time: 293 Speaker 2: okay now tell me end_time: 294\n start_time: 294 Speaker 2: what the procedure is to switch the insurance policy does it end_time: 297\n start_time: 297 Speaker 2: take too long end_time: 298\n start_time: 298 Speaker 1: this is very simple and umm insist end_time: 300\n start_time: 300 Speaker 1: you to complete this process seamlessly would you let me end_time: 303\n start_time: 303 Speaker 1: know if you details about your existing insurance policy please end_time: 306\n start_time: 307 Speaker 1: what is the brand name number two policy name and end_time: 311\n start_time: 311 Speaker 1: three policy number end_time: 313\n start_time: 314 Speaker 2: I hold my car policy with progressive end_time: 315\n start_time: 316 Speaker 2: policy name is auto liability coverage policy numbers 123-4323-8910 end_time: 323\n start_time: 323 Speaker 1: thanks for the information your insurance policy could be switched right end_time: 327\n start_time: 327 Speaker 1: away please let me know if you wish to proceed end_time: 330\n start_time: 330 Speaker 1: I will connect you with our verification department for further end_time: 333\n start_time: 333 Speaker 1: verification and payment process end_time: 335\n start_time: 335 Speaker 2: okay go ahead end_time: 336\n start_time: 336 Speaker 1: please stay online end_time: 337\n start_time: 337 Speaker 1: while I transfer you to our verification department please authenticate end_time: 341\n start_time: 341 Speaker 1: your personal data please online may I have your name end_time: 345\n start_time: 345 Speaker 1: date of birth address and identification number please end_time: 348\n start_time: 350 Speaker 2: my name end_time: 350\n start_time: 350 Speaker 2: is Dave my date of birth is 27-08-1987 end_time: 355 start_time: 355 Speaker 2: my address is 2968 West Main street #12 Minneapolis Minnesota23876 end_time: 363 start_time: 363 Speaker 2: and my ID number will be 132 765 384 end_time: 369\n start_time: 367 Speaker 1: thank you for your information day your verification is complete if end_time: 371\n start_time: 371 Speaker 1: you could confirm your email addy I have we'll have end_time: 374\n start_time: 374 Speaker 1: the policy details terms and conditions share it with you end_time: 378\n start_time: 378 Speaker 1: along with the payment like you can go ahead read end_time: 380\n start_time: 380 Speaker 1: the document and make a payment please do share with end_time: 384\n start_time: 384 Speaker 1: me the payment reference number once you have paid successfully end_time: 387\n start_time: 387 Speaker 1: I will have the process completed from my end also end_time: 391\n start_time: 391 Speaker 1: before we proceed let me read the terms and conditions end_time: 395\n start_time: 395 Speaker 1: for you the policy cannot be canceled now to the end_time: 398\n start_time: 398 Speaker 1: next renewal date the policy will cover all damage after end_time: 402\n start_time: 402 Speaker 1: seven days of purchase cetera please don't share the personal end_time: 406\n start_time: 406 Speaker 1: information and card details to anyone avoid any fraud and end_time: 410\n start_time: 410 Speaker 1: spot spam call message and messages let me know if end_time: 413\n start_time: 413 Speaker 1: you have any questions I'll be happy to help you end_time: 415\n start_time: 417 Speaker 2: my email is dave23@gmail.com and I do not have any questions at the moment end_time: 424\n start_time: 424 Speaker 1: thanks Dave please check your inbox and I will end_time: 426\n start_time: 426 Speaker 1: wait for you online will you complete the process please end_time: 430\n start_time: 430 Speaker 1: let me know if you have any questions end_time: 431\n start_time: 432 Speaker 2: okay let end_time: 432\n start_time: 432 Speaker 2: me check oh great I have your email end_time: 434\n start_time: 435 Speaker 1: Hey the end_time: 435\n start_time: 435 Speaker 1: process is complete and here's the reference number 234 990 end_time: 439\n start_time: 439 Speaker 1: thank you very much Dave I end_time: 443\n start_time: 443 Speaker 1: have initiated the process and will be sending in your end_time: 447\n start_time: 447 Speaker 1: invoice to your registered email and mobile number in a end_time: 451\n start_time: 451 Speaker 1: walk short while and you will also receive a copy end_time: 455\n start_time: 455 Speaker 1: of your policy in your mail within two working days end_time: 458\n start_time: 459 Speaker 1: the hard copy of your policy will be mailed to end_time: 461\n start_time: 461 Speaker 1: the registered mailing home address within fifteen days end_time: 464\n start_time: 464 Speaker 2: thank you end_time: 464\n start_time: 464 Speaker 2: very much end_time: 465\n start_time: 466 Speaker 1: it was great talking to you and thank end_time: 467\n start_time: 467 Speaker 1: you so much for your time you can always reach end_time: 470\n start_time: 470 Speaker 1: out to us at two one two six three four end_time: 473\n start_time: 473 Speaker 1: five four five four have a good day end_time: 475",start_stop_phrase:"",file_name:"4-en-US-Insurance1.transcript",file_url:"https://uearn.ai/call_records/84021/US-EN-Insurance1.wav",groupid:"91822",chunk:[{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: good evening I'm John from DHL auto insurance am I ",start_time:3,end_time:7,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: speaking with Dave ",start_time:7,end_time:8,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: yes I'm Dave speaking ",start_time:9,end_time:10,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: hi Dave I'm ",start_time:11,end_time:11,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: calling to let you know the DHL auto insurance company ",start_time:11,end_time:14,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: has just released new rates that can save you up ",start_time:15,end_time:17,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: to 50% on your auto insurance premiums would you ",start_time:17,end_time:21,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: have five minutes to know more about it ",start_time:21,end_time:23,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: I already ",start_time:23,end_time:24,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: have auto insurance I'm gonna also getting a lot of ",start_time:24,end_time:27,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: add-ons with bare minimum price so I'm not looking for ",start_time:27,end_time:30,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: any change right now ",start_time:30,end_time:31,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: that's great we offer a few ",start_time:31,end_time:33,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: unique benefits with a lesser price if you're switching from ",start_time:33,end_time:36,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: your current plan to a new plan with us let ",start_time:36,end_time:39,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: me explain the features that can help you decide further ",start_time:39,end_time:43,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: okay go ahead and please make it fast ",start_time:44,end_time:46,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: I really ",start_time:46,end_time:46,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: appreciate your time and I will try and keep it ",start_time:46,end_time:48,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: quick and concise there are four different plans that fit ",start_time:48,end_time:51,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: your profile these are auto insurance with a wide range ",start_time:51,end_time:55,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: of services and benefits with competitive premium fees ",start_time:55,end_time:58,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: okay ",start_time:58,end_time:59,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: Plan A is a basic plan with a base fee ",start_time:59,end_time:62,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: of 35$ and application tax is 18% GST ",start_time:62,end_time:67,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: it will cover the accidental damage on body parts only ",start_time:68,end_time:71,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: Plan B has the body as well as electrical and ",start_time:71,end_time:75,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: electronics parts with the base fees of 45$ ",start_time:75,end_time:79,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: Plan C is a customized and tailor made plan which covers ",start_time:79,end_time:83,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: a wide range of damages to all body parts, engine ",start_time:83,end_time:86,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: etcetera this can be custom made as per your requirements ",start_time:86,end_time:90,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: although the base price is a little higher but again ",start_time:91,end_time:94,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: it depends on the requirements you have Plan C is our ",start_time:94,end_time:98,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: flagship product and most value product in Insurance domain ",start_time:98,end_time:102,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: sounds good I think Plan C suits my needs I would ",start_time:102,end_time:105,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: like to explore this and understand this plan in depth can ",start_time:105,end_time:108,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: you explain about Plan C in detail ",start_time:108,end_time:110,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: awesome let me ",start_time:110,end_time:112,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: take you with more details on how Plan C can ",start_time:112,end_time:116,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: be custom built to suit your needs and take you ",start_time:116,end_time:119,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: through the pricing of it this plan insures your car ",start_time:119,end_time:124,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: completely and you can include any additional parks this plan ",start_time:124,end_time:128,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: also offers 24x7 roadside assistance anywhere you ",start_time:128,end_time:132,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: need all services are doorstep you can get a discount ",start_time:132,end_time:136,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: on labor charges as well as washing on servicing your car ",start_time:136,end_time:139,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: free towing charges for any breakdown it also it ",start_time:139,end_time:144,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: will also help keep you informed of any fraudulent usage ",start_time:144,end_time:148,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: and the protection measures ",start_time:148,end_time:149,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: umm nice what about the charges ",start_time:150,end_time:152,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: like I said earlier the pricing will be dependent on ",start_time:152,end_time:155,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: the services that you have chosen and included so would you ",start_time:155,end_time:159,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: help me with a few more details on which section ",start_time:159,end_time:162,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you wish to insure or if you would like to ",start_time:162,end_time:164,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: consider the full car coverage this will help me calculate ",start_time:164,end_time:168,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: the pricing ",start_time:168,end_time:168,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: I would like to know the price of the ",start_time:169,end_time:172,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: full car including electrical and electronics parts ",start_time:172,end_time:175,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: that's a wise ",start_time:175,end_time:176,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: choice most of our customers choose this plan as it ",start_time:176,end_time:179,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: allows you to have a complete cover under one plan ",start_time:179,end_time:183,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: not only this but you will also get the documentation ",start_time:183,end_time:186,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: service related to our seat license pollution and a transfer ",start_time:186,end_time:191,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: at a very minimum price with doorstep service ",start_time:191,end_time:194,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: that's really nice ",start_time:194,end_time:195,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: for full body care insurance with all benefits this ",start_time:196,end_time:199,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: plan costs you 1299$ ",start_time:199,end_time:204,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: excluding taxes if you sum up all your car ",start_time:204,end_time:207,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: related expenses for one year this plan saves you a good amount ",start_time:207,end_time:212,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: yeah but I still think the price is out ",start_time:212,end_time:214,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: of my budget ",start_time:214,end_time:215,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: umm not to worry if you're interested ",start_time:215,end_time:218,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: in the plan would like to buy it now we ",start_time:218,end_time:220,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: have an existing offer that I think will excite you ",start_time:220,end_time:222,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: yes please I would like to know more like to ",start_time:223,end_time:225,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: know about it ",start_time:225,end_time:226,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: if you wish to switch your current ",start_time:227,end_time:229,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: policy today than I can offer you an additional 30% ",start_time:229,end_time:231,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: discount on premium ",start_time:231,end_time:233,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: okay thank you but that's still ",start_time:234,end_time:235,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: but still the premium is high for one time payment ",start_time:236,end_time:238,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: I have a solution there as well we can provide ",start_time:238,end_time:241,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: this plan on an easy monthly installment with zero interest ",start_time:241,end_time:245,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: rates you can pay the premium by using your credit ",start_time:245,end_time:248,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: card debit card and we can convert that easily three ",start_time:248,end_time:252,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: months or a six month EMI with the EMI option ",start_time:252,end_time:256,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you would be entitled to a further offer of 10% ",start_time:256,end_time:259,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: cash back ",start_time:259,end_time:260,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: that's great ",start_time:260,end_time:261,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you have complete flexibility to ",start_time:261,end_time:263,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: activate or deactivate the add on services at any time ",start_time:263,end_time:267,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: Our F. secure service is the place where ",start_time:267,end_time:272,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you have an overview of and can manage all the ",start_time:272,end_time:275,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: devices that are protected under your F. secure subscription also ",start_time:275,end_time:279,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you can contact our customer executive for any assistance through ",start_time:279,end_time:284,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: our toll free helpline number +1 vvv/////ooooo ",start_time:284,end_time:292,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: okay now tell me ",start_time:293,end_time:294,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: what the procedure is to switch the insurance policy does it ",start_time:294,end_time:297,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: take too long ",start_time:297,end_time:298,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: this is very simple and umm insist ",start_time:298,end_time:300,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you to complete this process seamlessly would you let me ",start_time:300,end_time:303,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: know if you details about your existing insurance policy please ",start_time:303,end_time:306,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: what is the brand name number two policy name and ",start_time:307,end_time:311,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: three policy number ",start_time:311,end_time:313,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: I hold my car policy with progressive ",start_time:314,end_time:315,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: policy name is auto liability coverage policy numbers 123-4323-8910 ",start_time:316,end_time:323,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: thanks for the information your insurance policy could be switched right ",start_time:323,end_time:327,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: away please let me know if you wish to proceed ",start_time:327,end_time:330,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: I will connect you with our verification department for further ",start_time:330,end_time:333,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: verification and payment process ",start_time:333,end_time:335,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: okay go ahead ",start_time:335,end_time:336,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: please stay online ",start_time:336,end_time:337,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: while I transfer you to our verification department please authenticate ",start_time:337,end_time:341,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: your personal data please online may I have your name ",start_time:341,end_time:345,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: date of birth address and identification number please ",start_time:345,end_time:348,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: my name ",start_time:350,end_time:350,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: is Dave my date of birth is 27-08-1987 ",start_time:350,end_time:355,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: my address is 2968 West Main street #12 Minneapolis Minnesota23876 ",start_time:355,end_time:363,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: and my ID number will be 132 765 384 ",start_time:363,end_time:369,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: thank you for your information day your verification is complete if ",start_time:367,end_time:371,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you could confirm your email addy I have we'll have ",start_time:371,end_time:374,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: the policy details terms and conditions share it with you ",start_time:374,end_time:378,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: along with the payment like you can go ahead read ",start_time:378,end_time:380,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: the document and make a payment please do share with ",start_time:380,end_time:384,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: me the payment reference number once you have paid successfully ",start_time:384,end_time:387,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: I will have the process completed from my end also ",start_time:387,end_time:391,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: before we proceed let me read the terms and conditions ",start_time:391,end_time:395,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: for you the policy cannot be canceled now to the ",start_time:395,end_time:398,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: next renewal date the policy will cover all damage after ",start_time:398,end_time:402,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: seven days of purchase cetera please don't share the personal ",start_time:402,end_time:406,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: information and card details to anyone avoid any fraud and ",start_time:406,end_time:410,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: spot spam call message and messages let me know if ",start_time:410,end_time:413,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you have any questions I'll be happy to help you ",start_time:413,end_time:415,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: my email is dave23@gmail.com and I do not have any questions at the moment ",start_time:417,end_time:424,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: thanks Dave please check your inbox and I will ",start_time:424,end_time:426,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: wait for you online will you complete the process please ",start_time:426,end_time:430,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: let me know if you have any questions ",start_time:430,end_time:431,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: okay let ",start_time:432,end_time:432,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: me check oh great I have your email ",start_time:432,end_time:434,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: Hey the ",start_time:435,end_time:435,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: process is complete and here's the reference number 234 990 ",start_time:435,end_time:439,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: thank you very much Dave I ",start_time:439,end_time:443,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: have initiated the process and will be sending in your ",start_time:443,end_time:447,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: invoice to your registered email and mobile number in a ",start_time:447,end_time:451,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: walk short while and you will also receive a copy ",start_time:451,end_time:455,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: of your policy in your mail within two working days ",start_time:455,end_time:458,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: the hard copy of your policy will be mailed to ",start_time:459,end_time:461,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: the registered mailing home address within fifteen days ",start_time:461,end_time:464,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: thank you ",start_time:464,end_time:464,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 2: very much ",start_time:464,end_time:465,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: it was great talking to you and thank ",start_time:466,end_time:467,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: you so much for your time you can always reach ",start_time:467,end_time:470,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: out to us at two one two six three four ",start_time:470,end_time:473,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:"false",text:" Speaker 1: five four five four have a good day ",start_time:473,end_time:475,audio_length:"2"}]},{processing_time:186.45913439244032,audio_length:"383.609252",confidence:88.2,text:"  start_time: 0 Speaker 1: good evening umm and David from Allstate auto insurance I'm end_time: 4\n start_time: 4 Speaker 1: a speaking to job end_time: 5\n start_time: 6 Speaker 2: if you are end_time: 7\n start_time: 8 Speaker 1: hi John this end_time: 9\n start_time: 9 Speaker 1: is just a reminder you'll read you least you your end_time: 12\n start_time: 12 Speaker 1: Allstate auto liability insurance is nearing its expiry on this end_time: 17\n start_time: 17 Speaker 1: Friday please complete your annual at the earliest we also end_time: 22\n start_time: 22 Speaker 1: have released new rights policy plans of adult benefits for end_time: 26\n start_time: 26 Speaker 1: our existing customers please do check out availed benefits of end_time: 29\n start_time: 30 Speaker 1: with your renewal if you spent two minutes of your end_time: 33\n start_time: 33 Speaker 1: time I'd love to explain how to avail benefits without end_time: 36\n start_time: 36 Speaker 1: paying any extra amount end_time: 38\n start_time: 40 Speaker 2: yeah please go ahead end_time: 42\n start_time: 42 Speaker 1: there are end_time: 42\n start_time: 42 Speaker 1: two plans umm you you can choose from while you end_time: 46\n start_time: 46 Speaker 1: renew your policy before the June date plan one basic end_time: 51\n start_time: 51 Speaker 1: you'll premium amount will be the same as the earlier end_time: 54\n start_time: 54 Speaker 1: and you will get a twenty four seven roadside assistance end_time: 57\n start_time: 58 Speaker 1: plan to cash back comes with low claim bonus of end_time: 61\n start_time: 61 Speaker 1: twenty percent along with the twenty four seven roadside assistance end_time: 66\n start_time: 66 Speaker 1: and ten percent discount on service charges end_time: 69\n start_time: 70 Speaker 2: okay umm sounds end_time: 72\n start_time: 72 Speaker 2: good can you explain the pricing details of the crash end_time: 75\n start_time: 75 Speaker 2: bug one please end_time: 76\n start_time: 76 Speaker 1: that's great and this plan costs used end_time: 79\n start_time: 79 Speaker 1: three hundred twenty four pounds including old taxes end_time: 83\n start_time: 84 Speaker 2: umm but end_time: 85\n start_time: 85 Speaker 2: the cost is higher compared with my existing policy end_time: 88\n start_time: 89 Speaker 1: please end_time: 89\n start_time: 89 Speaker 1: don't worry about it we could offer you an additional end_time: 92\n start_time: 92 Speaker 1: discount of twenty percent on the premium amount if you end_time: 96\n start_time: 96 Speaker 1: are completing the renewal of the policy today end_time: 98\n start_time: 100 Speaker 2: okay sounds end_time: 101\n start_time: 101 Speaker 2: good but the premium still quite hard but a one end_time: 104\n start_time: 104 Speaker 2: off payment end_time: 105\n start_time: 106 Speaker 1: allow me to help you out there you end_time: 108\n start_time: 108 Speaker 1: have an option of zero interest the MRI you can end_time: 111\n start_time: 111 Speaker 1: choose to pay the premium by using your credit card end_time: 115\n start_time: 115 Speaker 1: debit card or mobile banking in easy installments such as end_time: 119\n start_time: 119 Speaker 1: three months six months and twelve months you can contact end_time: 123\n start_time: 123 Speaker 1: your bank for the for office and benefits end_time: 125\n start_time: 126 Speaker 2: okay that end_time: 127\n start_time: 127 Speaker 2: sounds great end_time: 127\n start_time: 128 Speaker 1: we have launched a mobile wallet service through end_time: 131\n start_time: 131 Speaker 1: which you can view and purchase start tag spare parts end_time: 135\n start_time: 135 Speaker 1: except her with exciting offers F. secure service is the end_time: 139\n start_time: 139 Speaker 1: place where you have an overview of and can manage end_time: 142\n start_time: 142 Speaker 1: all the devices that are protected on G. O. F. end_time: 145\n start_time: 145 Speaker 1: secure subscription you can also avail emergency travel assistance on end_time: 151\n start_time: 151 Speaker 1: breakdown of any vehicle within a fifty kilometre range of end_time: 155\n start_time: 155 Speaker 1: the nearest city you have complete flexibility to activate or end_time: 161\n start_time: 161 Speaker 1: deactivate the adult services anytime R. F. secure service is end_time: 167\n start_time: 167 Speaker 1: a place where you have an overview of all the end_time: 170\n start_time: 170 Speaker 1: services and can manage all the devices that are protected end_time: 174\n start_time: 174 Speaker 1: umm deal F. secure subscription also you can contact our end_time: 179\n start_time: 179 Speaker 1: customer service executive for any assistance through our toll free end_time: 184\n start_time: 184 Speaker 1: helpline number which used plus forty four three three three end_time: 189\n start_time: 189 Speaker 1: full full full full three three full end_time: 193\n start_time: 194 Speaker 2: okay so can end_time: 196\n start_time: 196 Speaker 2: you help me renew the policy was the plan cash end_time: 199\n start_time: 199 Speaker 2: back end_time: 200\n start_time: 200 Speaker 1: sure I would be glad to help you can end_time: 203\n start_time: 203 Speaker 1: you please verify a few details for further process end_time: 206\n start_time: 207 Speaker 2: umm end_time: 207\n start_time: 207 Speaker 2: yeah sure go ahead end_time: 208\n start_time: 209 Speaker 1: may I have your name date end_time: 211\n start_time: 211 Speaker 1: of birth address and identification number end_time: 214\n start_time: 215 Speaker 2: my name is Jon end_time: 217\n start_time: 217 Speaker 2: snow my date of birth is twenty seven eight nineteen end_time: 223\n start_time: 223 Speaker 2: eighty seven the addresses number two nine six seventy four end_time: 230\n start_time: 231 Speaker 2: point road London SW E. four one QB umm my end_time: 236\n start_time: 236 Speaker 2: ID number is one three two seven six five three end_time: 241\n start_time: 241 Speaker 2: eight four end_time: 242\n start_time: 243 Speaker 1: thank you choose me thank you end_time: 247\n start_time: 247 Speaker 1: verification is successful now you couldn't make the payments through end_time: 251\n start_time: 251 Speaker 1: the email you have received on your registered email address end_time: 254\n start_time: 255 Speaker 1: and please share the payment reference number one stop end_time: 258\n start_time: 259 Speaker 2: okay end_time: 260\n start_time: 260 Speaker 2: just umm let me do it right away so that's end_time: 265\n start_time: 265 Speaker 2: done umm and the reference number is two three four end_time: 269\n start_time: 270 Speaker 2: nine nine zero end_time: 271\n start_time: 272 Speaker 1: so please check your email and mobile end_time: 275\n start_time: 275 Speaker 1: number did you get the payment confirmation and renewal confirmation end_time: 279\n start_time: 279 Speaker 1: message from outside end_time: 280\n start_time: 281 Speaker 2: umm yes that that of course not end_time: 282\n start_time: 283 Speaker 1: welcome aboard you have received a copy of your end_time: 287\n start_time: 287 Speaker 1: policy on your registered email within two working days on end_time: 290\n start_time: 290 Speaker 1: the hard copy of your policy will be mailed to end_time: 293\n start_time: 293 Speaker 1: your registered house address within seven working days end_time: 297\n start_time: 298 Speaker 2: thank you end_time: 298\n start_time: 298 Speaker 2: very much thank you end_time: 299\n start_time: 300 Speaker 1: now you can contact us through end_time: 302\n start_time: 302 Speaker 1: what separates world or you can reach us anytime using end_time: 305\n start_time: 305 Speaker 1: our free umm toll will help line number which is end_time: 309\n start_time: 309 Speaker 1: up I'll just repeat it forty four plus forty four end_time: 313\n start_time: 313 Speaker 1: three three three full full full full free for free end_time: 319\n start_time: 320 Speaker 1: actually I've read that number wrong so I'll just repeat end_time: 322\n start_time: 322 Speaker 1: it plus forty four three three three full full full end_time: 328\n start_time: 328 Speaker 1: three full free full end_time: 330\n start_time: 331 Speaker 2: thank you thank you end_time: 333\n start_time: 333 Speaker 1: the policy end_time: 334\n start_time: 334 Speaker 1: yes sometimes in conditions umm the policy has a free end_time: 338\n start_time: 338 Speaker 1: look period of fifteen days if you cancel within fifteen end_time: 342\n start_time: 342 Speaker 1: days the company will refund you fully the policy will end_time: 347\n start_time: 347 Speaker 1: also renew on your next renewal date the policy will end_time: 351\n start_time: 351 Speaker 1: cover old damages only off the seven days of purchase end_time: 355\n start_time: 355 Speaker 1: umm please don't share your personal information on call details end_time: 359\n start_time: 359 Speaker 1: with anyone to avoid any fraud and spam calls or end_time: 363\n start_time: 363 Speaker 1: messages and thank you again for purchasing a policy would end_time: 368\n start_time: 368 Speaker 1: you like to know about any services or if you end_time: 370\n start_time: 370 Speaker 1: have any further queries please feel free to ask me end_time: 374\n start_time: 375 Speaker 2: thanks I'm good end_time: 376\n start_time: 377 Speaker 1: thank you for your valuable time and end_time: 379\n start_time: 379 Speaker 1: have a nice day goodbye end_time: 380\n start_time: 381 Speaker 2: yeah thank you thanks end_time: 382",start_stop_phrase:"",file_name:"5-en-UK-Insurance1.transcript",file_url:"https://uearn.ai/call_records/84021/UK_Transcript2.mp3",groupid:"91822",chunk:[{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:"Speaker 1: good evening umm and David from Allstate auto insurance I'm ",start_time:0,end_time:4},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 1: a speaking to job ",start_time:4,end_time:5},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: if you are ",start_time:6,end_time:7},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 1: hi John this ",start_time:8,end_time:9},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: is just a reminder you'll read you least you your ",start_time:9,end_time:12},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: Allstate auto liability insurance is nearing its expiry on this ",start_time:12,end_time:17},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: Friday please complete your annual at the earliest we also ",start_time:17,end_time:22},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: have released new rights policy plans of adult benefits for ",start_time:22,end_time:26},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: our existing customers please do check out availed benefits of ",start_time:26,end_time:29},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: with your renewal if you spent two minutes of your ",start_time:30,end_time:33},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: time I'd love to explain how to avail benefits without ",start_time:33,end_time:36},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: paying any extra amount ",start_time:36,end_time:38},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 2: yeah please go ahead ",start_time:40,end_time:42},{progress:"inprogress",processing_time:2,audio_length:"0",confidence:95,active:!1,text:" Speaker 1: there are ",start_time:42,end_time:42},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: two plans umm you you can choose from while you ",start_time:42,end_time:46},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: renew your policy before the June date plan one basic ",start_time:46,end_time:51},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: you'll premium amount will be the same as the earlier ",start_time:51,end_time:54},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: and you will get a twenty four seven roadside assistance ",start_time:54,end_time:57},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: plan to cash back comes with low claim bonus of ",start_time:58,end_time:61},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: twenty percent along with the twenty four seven roadside assistance ",start_time:61,end_time:66},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: and ten percent discount on service charges ",start_time:66,end_time:69},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 2: okay umm sounds ",start_time:70,end_time:72},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 2: good can you explain the pricing details of the crash ",start_time:72,end_time:75},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: bug one please ",start_time:75,end_time:76},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: that's great and this plan costs used ",start_time:76,end_time:79},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: three hundred twenty four pounds including old taxes ",start_time:79,end_time:83},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: umm but ",start_time:84,end_time:85},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 2: the cost is higher compared with my existing policy ",start_time:85,end_time:88},{progress:"inprogress",processing_time:2,audio_length:"0",confidence:95,active:!1,text:" Speaker 1: please ",start_time:89,end_time:89},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: don't worry about it we could offer you an additional ",start_time:89,end_time:92},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: discount of twenty percent on the premium amount if you ",start_time:92,end_time:96},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: are completing the renewal of the policy today ",start_time:96,end_time:98},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: okay sounds ",start_time:100,end_time:101},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 2: good but the premium still quite hard but a one ",start_time:101,end_time:104},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: off payment ",start_time:104,end_time:105},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: allow me to help you out there you ",start_time:106,end_time:108},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: have an option of zero interest the MRI you can ",start_time:108,end_time:111},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: choose to pay the premium by using your credit card ",start_time:111,end_time:115},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: debit card or mobile banking in easy installments such as ",start_time:115,end_time:119},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: three months six months and twelve months you can contact ",start_time:119,end_time:123},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: your bank for the for office and benefits ",start_time:123,end_time:125},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: okay that ",start_time:126,end_time:127},{progress:"inprogress",processing_time:2,audio_length:"0",confidence:95,active:!1,text:" Speaker 2: sounds great ",start_time:127,end_time:127},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: we have launched a mobile wallet service through ",start_time:128,end_time:131},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: which you can view and purchase start tag spare parts ",start_time:131,end_time:135},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: except her with exciting offers F. secure service is the ",start_time:135,end_time:139},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: place where you have an overview of and can manage ",start_time:139,end_time:142},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: all the devices that are protected on G. O. F. ",start_time:142,end_time:145},{progress:"inprogress",processing_time:2,audio_length:"6",confidence:95,active:!1,text:" Speaker 1: secure subscription you can also avail emergency travel assistance on ",start_time:145,end_time:151},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: breakdown of any vehicle within a fifty kilometre range of ",start_time:151,end_time:155},{progress:"inprogress",processing_time:2,audio_length:"6",confidence:95,active:!1,text:" Speaker 1: the nearest city you have complete flexibility to activate or ",start_time:155,end_time:161},{progress:"inprogress",processing_time:2,audio_length:"6",confidence:95,active:!1,text:" Speaker 1: deactivate the adult services anytime R. F. secure service is ",start_time:161,end_time:167},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: a place where you have an overview of all the ",start_time:167,end_time:170},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: services and can manage all the devices that are protected ",start_time:170,end_time:174},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: umm deal F. secure subscription also you can contact our ",start_time:174,end_time:179},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: customer service executive for any assistance through our toll free ",start_time:179,end_time:184},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: helpline number which used plus forty four three three three ",start_time:184,end_time:189},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: full full full full three three full ",start_time:189,end_time:193},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 2: okay so can ",start_time:194,end_time:196},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 2: you help me renew the policy was the plan cash ",start_time:196,end_time:199},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: back ",start_time:199,end_time:200},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: sure I would be glad to help you can ",start_time:200,end_time:203},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: you please verify a few details for further process ",start_time:203,end_time:206},{progress:"inprogress",processing_time:2,audio_length:"0",confidence:95,active:!1,text:" Speaker 2: umm ",start_time:207,end_time:207},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: yeah sure go ahead ",start_time:207,end_time:208},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: may I have your name date ",start_time:209,end_time:211},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: of birth address and identification number ",start_time:211,end_time:214},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 2: my name is Jon ",start_time:215,end_time:217},{progress:"inprogress",processing_time:2,audio_length:"6",confidence:95,active:!1,text:" Speaker 2: snow my date of birth is twenty seven eight nineteen ",start_time:217,end_time:223},{progress:"inprogress",processing_time:2,audio_length:"7",confidence:95,active:!1,text:" Speaker 2: eighty seven the addresses number two nine six seventy four ",start_time:223,end_time:230},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 2: point road London SW E. four one QB umm my ",start_time:231,end_time:236},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 2: ID number is one three two seven six five three ",start_time:236,end_time:241},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: eight four ",start_time:241,end_time:242},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: thank you choose me thank you your ",start_time:243,end_time:247},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: verification is successful now you couldn't make the payments through ",start_time:247,end_time:251},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: the email you have received on your registered email address ",start_time:251,end_time:254},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: and please share the payment reference number one stop ",start_time:255,end_time:258},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: okay ",start_time:259,end_time:260},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 2: just umm let me do it right away so that's ",start_time:260,end_time:265},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 2: done umm and the reference number is two three four ",start_time:265,end_time:269},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: nine nine zero ",start_time:270,end_time:271},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: so please check your email and mobile ",start_time:272,end_time:275},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: number did you get the payment confirmation and renewal confirmation ",start_time:275,end_time:279},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 1: message from outside ",start_time:279,end_time:280},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: umm yes that that of course not ",start_time:281,end_time:282},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: welcome aboard you have received a copy of your ",start_time:283,end_time:287},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: policy on your registered email within two working days on ",start_time:287,end_time:290},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: the hard copy of your policy will be mailed to ",start_time:290,end_time:293},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: your registered house address within seven working days ",start_time:293,end_time:297},{progress:"inprogress",processing_time:2,audio_length:"0",confidence:95,active:!1,text:" Speaker 2: thank you ",start_time:298,end_time:298},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: very much thank you ",start_time:298,end_time:299},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: now you can contact us through ",start_time:300,end_time:302},{progress:"inprogress",processing_time:2,audio_length:"3",confidence:95,active:!1,text:" Speaker 1: what separates world or you can reach us anytime using ",start_time:302,end_time:305},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: our free umm toll will help line number which is ",start_time:305,end_time:309},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: up I'll just repeat it forty four plus forty four ",start_time:309,end_time:313},{progress:"inprogress",processing_time:2,audio_length:"6",confidence:95,active:!1,text:" Speaker 1: three three three full full full full free for free ",start_time:313,end_time:319},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: actually I've read that number wrong so I'll just repeat ",start_time:320,end_time:322},{progress:"inprogress",processing_time:2,audio_length:"6",confidence:95,active:!1,text:" Speaker 1: it plus forty four three three three full full full ",start_time:322,end_time:328},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: three full free full ",start_time:328,end_time:330},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 2: thank you thank you ",start_time:331,end_time:333},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 1: the policy ",start_time:333,end_time:334},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: yes sometimes in conditions umm the policy has a free ",start_time:334,end_time:338},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: look period of fifteen days if you cancel within fifteen ",start_time:338,end_time:342},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: days the company will refund you fully the policy will ",start_time:342,end_time:347},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: also renew on your next renewal date the policy will ",start_time:347,end_time:351},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: cover old damages only off the seven days of purchase ",start_time:351,end_time:355},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: umm please don't share your personal information on call details ",start_time:355,end_time:359},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: with anyone to avoid any fraud and spam calls or ",start_time:359,end_time:363},{progress:"inprogress",processing_time:2,audio_length:"5",confidence:95,active:!1,text:" Speaker 1: messages and thank you again for purchasing a policy would ",start_time:363,end_time:368},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: you like to know about any services or if you ",start_time:368,end_time:370},{progress:"inprogress",processing_time:2,audio_length:"4",confidence:95,active:!1,text:" Speaker 1: have any further queries please feel free to ask me ",start_time:370,end_time:374},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: thanks I'm good ",start_time:375,end_time:376},{progress:"inprogress",processing_time:2,audio_length:"2",confidence:95,active:!1,text:" Speaker 1: thank you for your valuable time and ",start_time:377,end_time:379},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 1: have a nice day goodbye ",start_time:379,end_time:380},{progress:"inprogress",processing_time:2,audio_length:"1",confidence:95,active:!1,text:" Speaker 2: yeah thank you thanks ",start_time:381,end_time:382}]},{processing_time:221.05745037831366,audio_length:"407.510204",confidence:87.39,text:"  start_time: 1 Speaker 2: good afternoon this is Richard speaking from Allstate auto insurance end_time: 5\n start_time: 5 Speaker 2: may I know who I'm speaking with Chris speaking end_time: 10\n start_time: 11 Speaker 2: thank end_time: 11\n start_time: 11 Speaker 2: you umm Allstate auto insurance how may I help you end_time: 14\n start_time: 14 Speaker 2: today probable line sure end_time: 18\n start_time: 18 Speaker 2: umm I'm sorry to hear that end_time: 20\n start_time: 20 Speaker 2: may I know the reason for the cancellation wasn't due end_time: 23\n start_time: 23 Speaker 2: to the price service soul life change what kind of end_time: 27\n start_time: 27 Speaker 2: work because of a heart racing end_time: 29\n start_time: 30 Speaker 2: be online for a end_time: 31\n start_time: 31 Speaker 2: few seconds I'm redirecting the cold to our insurance agent sure end_time: 36\n start_time: 38 Speaker 2: hello Chris umm receptionist just alerted me that you end_time: 41\n start_time: 41 Speaker 2: want to cancel your insurance due to the price what end_time: 46\n start_time: 46 Speaker 2: version of the Batmobile end_time: 47\n start_time: 48 Speaker 2: Sergeeva we love having you as end_time: 50\n start_time: 50 Speaker 2: a client well if you just one question before you end_time: 53\n start_time: 53 Speaker 2: work we work on your cancellation or end_time: 56\n start_time: 57 Speaker 2: will you by end_time: 57\n start_time: 57 Speaker 2: any chance aware that we have twelve of the best end_time: 60\n start_time: 60 Speaker 2: insurance carriers right here Allstate insurance I'm not sure end_time: 66\n start_time: 66 Speaker 2: I end_time: 66\n start_time: 66 Speaker 2: honestly because too often our clients don't know that there end_time: 70\n start_time: 70 Speaker 2: is an option to keep working with us I'm not end_time: 73\n start_time: 73 Speaker 2: having to go through the hassle of switching agents I end_time: 76\n start_time: 76 Speaker 2: was glad to hear that your decision was due to end_time: 78\n start_time: 78 Speaker 2: the price and not the service as I can help end_time: 81\n start_time: 81 Speaker 2: with that share but I have already made up my end_time: 85\n start_time: 85 Speaker 2: mind end_time: 86\n start_time: 86 Speaker 2: no worries I actually have your account up on end_time: 89\n start_time: 89 Speaker 2: my screen I love started reviewing it can you tell end_time: 92\n start_time: 92 Speaker 2: me what your new premium amount is like twenty five end_time: 100\n start_time: 101 Speaker 2: but you know what your policy end_time: 102\n start_time: 103 Speaker 2: okay so you're saving end_time: 104\n start_time: 104 Speaker 2: about eighteen pounds per month yeah end_time: 108\n start_time: 109 Speaker 2: I feel terrible that end_time: 110\n start_time: 110 Speaker 2: you didn't know that we could help you I actually end_time: 113\n start_time: 113 Speaker 2: have some quotes coming in now the competitive to what end_time: 116\n start_time: 116 Speaker 2: you were off of and you don't have to go end_time: 118\n start_time: 118 Speaker 2: through the hassle of moving I'm so glad you called end_time: 121\n start_time: 121 Speaker 2: today I'm not really interested because we're not moving forward end_time: 125\n start_time: 125 Speaker 2: with the consolation please end_time: 126\n start_time: 127 Speaker 2: sure thing I did just see end_time: 129\n start_time: 129 Speaker 2: some good grades coming up with various benefits lower kind end_time: 132\n start_time: 132 Speaker 2: of take five minutes of your time to explain further all right end_time: 139\n start_time: 140 Speaker 2: planner he end_time: 141\n start_time: 141 Speaker 2: is the basic plan with the end_time: 143\n start_time: 143 Speaker 2: base free all the eleven hundred one two pounds including end_time: 147\n start_time: 147 Speaker 2: taxes it will cover the accidental damage on body parts end_time: 150\n start_time: 150 Speaker 2: only plan B. covers the body as well as the end_time: 154\n start_time: 154 Speaker 2: electrical and electronic parts with base fees of one thousand end_time: 159\n start_time: 159 Speaker 2: two hundred and ten pounds Clancy is the customized and end_time: 164\n start_time: 164 Speaker 2: tailor made plans which covers a wide range of damages end_time: 168\n start_time: 168 Speaker 2: Ole body parts and engine except trickles the customer's choice end_time: 173\n start_time: 173 Speaker 2: although the base price is a little higher it totally end_time: 177\n start_time: 177 Speaker 2: depends on the customer's choice of services it also happens end_time: 182\n start_time: 182 Speaker 2: to be our flagship product and he's the most valued end_time: 185\n start_time: 185 Speaker 2: product you need insurance to mine umm thinking about one end_time: 192\n start_time: 192 Speaker 2: thing but but but it cost more again can you end_time: 195\n start_time: 195 Speaker 2: tell me about the general end_time: 197\n start_time: 197 Speaker 2: sure thing let me explain end_time: 199\n start_time: 199 Speaker 2: in detail this plan will ensure your car completely and end_time: 203\n start_time: 203 Speaker 2: you can add any pulse if you wish to include end_time: 206\n start_time: 206 Speaker 2: in this it also offers you twenty four seven roadside end_time: 209\n start_time: 209 Speaker 2: assistance anywhere you need all services are delivered to your end_time: 213\n start_time: 213 Speaker 2: doorstep you can get discount on labor charges of car end_time: 217\n start_time: 217 Speaker 2: wash in the service of the car plus free towing end_time: 220\n start_time: 220 Speaker 2: charges in case of breakdown is the option of service end_time: 223\n start_time: 223 Speaker 2: you can choose we will keep you informed of fraudulent end_time: 226\n start_time: 226 Speaker 2: usage and timely protection measures to what about the charge end_time: 234\n start_time: 234 Speaker 2: thank you end_time: 235\n start_time: 235 Speaker 2: I will happily explain the pricing but before end_time: 237\n start_time: 237 Speaker 2: we move forward my R. le week show the parts end_time: 241\n start_time: 241 Speaker 2: you wish to insure would you like to ensure the end_time: 243\n start_time: 243 Speaker 2: full car I would like to know the personable because end_time: 248\n start_time: 249 Speaker 2: a lot of people farms probability collectors end_time: 251\n start_time: 252 Speaker 2: okay great choice end_time: 253\n start_time: 253 Speaker 2: most of our customers choose this product because with this end_time: 257\n start_time: 257 Speaker 2: you don't have to worry about anything related to your end_time: 259\n start_time: 259 Speaker 2: call further we offer documentation services related to the license end_time: 264\n start_time: 264 Speaker 2: pollution and transfers are very minimum price with the doorstep end_time: 268\n start_time: 268 Speaker 2: facility all that's really hard yeah end_time: 272\n start_time: 272 Speaker 2: yes the full body end_time: 274\n start_time: 274 Speaker 2: insurance will benefits this plan will cost you end_time: 277\n start_time: 278 Speaker 2: one thousand end_time: 279\n start_time: 279 Speaker 2: three hundred ninety nine pounds including the taxes if you end_time: 283\n start_time: 283 Speaker 2: can hold your car related expenses for one year I end_time: 288\n start_time: 288 Speaker 2: think this price is actually much lower but the cost end_time: 292\n start_time: 292 Speaker 2: is quite high end_time: 293\n start_time: 293 Speaker 2: if you're interested then I can give end_time: 295\n start_time: 295 Speaker 2: you an exciting offer umm yeah end_time: 298\n start_time: 299 Speaker 2: if you can switch end_time: 300\n start_time: 300 Speaker 2: your current policy today than I can offer you another end_time: 304\n start_time: 304 Speaker 2: additional twenty percent discount on the premium S. the whole end_time: 310\n start_time: 310 Speaker 2: heart but a one time payment end_time: 311\n start_time: 312 Speaker 2: we have a solution end_time: 313\n start_time: 313 Speaker 2: that we offer zero interest easy installment options you can end_time: 318\n start_time: 318 Speaker 2: pay the premium using credit card about doing so you end_time: 322\n start_time: 322 Speaker 2: can also avail an additional discount of ten percent that's end_time: 328\n start_time: 328 Speaker 2: great okay sort of procedures which does all of this end_time: 332\n start_time: 333 Speaker 2: thank you I just wish we knew you were looking end_time: 335\n start_time: 335 Speaker 2: for a change so we could have done this sooner end_time: 337\n start_time: 338 Speaker 2: all it would take is the need to finalize this end_time: 340\n start_time: 340 Speaker 2: right have you sign some documents via E. sign and end_time: 344\n start_time: 344 Speaker 2: we can get this taken care of for you right end_time: 346\n start_time: 346 Speaker 2: away I request you go through the disclaimer I have end_time: 350\n start_time: 350 Speaker 2: just shared with you and please make the payment once end_time: 354\n start_time: 354 Speaker 2: the payment is done to share the ref was sorry end_time: 356\n start_time: 356 Speaker 2: once the payment is down do share the reference number end_time: 359\n start_time: 359 Speaker 2: with me I made the payment umm umm sign the end_time: 365\n start_time: 365 Speaker 2: documents end_time: 366\n start_time: 367 Speaker 2: please stay on the line for a few seconds end_time: 368\n start_time: 368 Speaker 2: more what a complete your verification process you will get end_time: 372\n start_time: 372 Speaker 2: the invoice to your registered phone number enter your email end_time: 376\n start_time: 376 Speaker 2: right away the soft copy of your policy will be end_time: 380\n start_time: 380 Speaker 2: sent to you in two working days the policy will end_time: 383\n start_time: 383 Speaker 2: also retain you in your next renewal date the details end_time: 387\n start_time: 387 Speaker 2: you can find in your policy copy please feel free end_time: 390\n start_time: 390 Speaker 2: to contact if you have any queries related to this end_time: 394\n start_time: 396 Speaker 2: thanks for continuing with us if you have any questions end_time: 400\n start_time: 400 Speaker 2: please feel free to call our help line number have end_time: 403\n start_time: 403 Speaker 2: a great day bye there are end_time: 407",start_stop_phrase:"",file_name:"6-en-UK-Insurance2.transcript",file_url:"https://uearn.ai/call_records/84021/UK_Transcript6.mp3",groupid:"91822",chunk:[{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: good afternoon this is Richard speaking from Allstate auto insurance ",start_time:1,end_time:5,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: may I know who I'm speaking with Chris speaking ",start_time:5,end_time:10,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thank ",start_time:11,end_time:11,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you umm Allstate auto insurance how may I help you ",start_time:11,end_time:14,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: today probable line sure ",start_time:14,end_time:18,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: umm I'm sorry to hear that ",start_time:18,end_time:20,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: may I know the reason for the cancellation wasn't due ",start_time:20,end_time:23,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to the price service soul life change what kind of ",start_time:23,end_time:27,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: work because of a heart racing ",start_time:27,end_time:29,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: be online for a ",start_time:30,end_time:31,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: few seconds I'm redirecting the cold to our insurance agent sure ",start_time:31,end_time:36,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: hello Chris umm receptionist just alerted me that you ",start_time:38,end_time:41,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: want to cancel your insurance due to the price what ",start_time:41,end_time:46,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: version of the Batmobile ",start_time:46,end_time:47,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: Sergeeva we love having you as ",start_time:48,end_time:50,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: a client well if you just one question before you ",start_time:50,end_time:53,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: work we work on your cancellation or ",start_time:53,end_time:56,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: will you by ",start_time:57,end_time:57,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: any chance aware that we have twelve of the best ",start_time:57,end_time:60,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: insurance carriers right here Allstate insurance I'm not sure ",start_time:60,end_time:66,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I ",start_time:66,end_time:66,audio_length:"0"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: honestly because too often our clients don't know that there ",start_time:66,end_time:70,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: is an option to keep working with us I'm not ",start_time:70,end_time:73,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: having to go through the hassle of switching agents I ",start_time:73,end_time:76,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: was glad to hear that your decision was due to ",start_time:76,end_time:78,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: the price and not the service as I can help ",start_time:78,end_time:81,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: with that share but I have already made up my ",start_time:81,end_time:85,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: mind ",start_time:85,end_time:86,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: no worries I actually have your account up on ",start_time:86,end_time:89,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: my screen I love started reviewing it can you tell ",start_time:89,end_time:92,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: me what your new premium amount is like twenty five ",start_time:92,end_time:100,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: but you know what your policy ",start_time:101,end_time:102,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: okay so you're saving ",start_time:103,end_time:104,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: about eighteen pounds per month yeah ",start_time:104,end_time:108,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I feel terrible that ",start_time:109,end_time:110,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you didn't know that we could help you I actually ",start_time:110,end_time:113,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: have some quotes coming in now the competitive to what ",start_time:113,end_time:116,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you were off of and you don't have to go ",start_time:116,end_time:118,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: through the hassle of moving I'm so glad you called ",start_time:118,end_time:121,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: today I'm not really interested because we're not moving forward ",start_time:121,end_time:125,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: with the consolation please ",start_time:125,end_time:126,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure thing I did just see ",start_time:127,end_time:129,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: some good grades coming up with various benefits lower kind ",start_time:129,end_time:132,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: of take five minutes of your time to explain further all right ",start_time:132,end_time:139,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: planner he ",start_time:140,end_time:141,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: is the basic plan with the ",start_time:141,end_time:143,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: base free all the eleven hundred one two pounds including ",start_time:143,end_time:147,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: taxes it will cover the accidental damage on body parts ",start_time:147,end_time:150,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: only plan B. covers the body as well as the ",start_time:150,end_time:154,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: electrical and electronic parts with base fees of one thousand ",start_time:154,end_time:159,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: two hundred and ten pounds Clancy is the customized and ",start_time:159,end_time:164,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: tailor made plans which covers a wide range of damages ",start_time:164,end_time:168,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: Ole body parts and engine except trickles the customer's choice ",start_time:168,end_time:173,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: although the base price is a little higher it totally ",start_time:173,end_time:177,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: depends on the customer's choice of services it also happens ",start_time:177,end_time:182,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to be our flagship product and he's the most valued ",start_time:182,end_time:185,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: product you need insurance to mine umm thinking about one ",start_time:185,end_time:192,audio_length:"7"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thing but but but it cost more again can you ",start_time:192,end_time:195,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: tell me about the general ",start_time:195,end_time:197,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sure thing let me explain ",start_time:197,end_time:199,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: in detail this plan will ensure your car completely and ",start_time:199,end_time:203,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you can add any pulse if you wish to include ",start_time:203,end_time:206,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: in this it also offers you twenty four seven roadside ",start_time:206,end_time:209,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: assistance anywhere you need all services are delivered to your ",start_time:209,end_time:213,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: doorstep you can get discount on labor charges of car ",start_time:213,end_time:217,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: wash in the service of the car plus free towing ",start_time:217,end_time:220,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: charges in case of breakdown is the option of service ",start_time:220,end_time:223,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you can choose we will keep you informed of fraudulent ",start_time:223,end_time:226,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: usage and timely protection measures to what about the charge ",start_time:226,end_time:234,audio_length:"8"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thank you ",start_time:234,end_time:235,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: I will happily explain the pricing but before ",start_time:235,end_time:237,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: we move forward my R. le week show the parts ",start_time:237,end_time:241,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you wish to insure would you like to ensure the ",start_time:241,end_time:243,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: full car I would like to know the personable because ",start_time:243,end_time:248,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: a lot of people farms probability collectors ",start_time:249,end_time:251,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: okay great choice ",start_time:252,end_time:253,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: most of our customers choose this product because with this ",start_time:253,end_time:257,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you don't have to worry about anything related to your ",start_time:257,end_time:259,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: call further we offer documentation services related to the license ",start_time:259,end_time:264,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: pollution and transfers are very minimum price with the doorstep ",start_time:264,end_time:268,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: facility all that's really hard yeah ",start_time:268,end_time:272,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: yes the full body ",start_time:272,end_time:274,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: insurance will benefits this plan will cost you ",start_time:274,end_time:277,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: one thousand ",start_time:278,end_time:279,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: three hundred ninety nine pounds including the taxes if you ",start_time:279,end_time:283,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: can hold your car related expenses for one year I ",start_time:283,end_time:288,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: think this price is actually much lower but the cost ",start_time:288,end_time:292,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: is quite high ",start_time:292,end_time:293,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: if you're interested then I can give ",start_time:293,end_time:295,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you an exciting offer umm yeah ",start_time:295,end_time:298,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: if you can switch ",start_time:299,end_time:300,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: your current policy today than I can offer you another ",start_time:300,end_time:304,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: additional twenty percent discount on the premium S. the whole ",start_time:304,end_time:310,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: heart but a one time payment ",start_time:310,end_time:311,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: we have a solution ",start_time:312,end_time:313,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: that we offer zero interest easy installment options you can ",start_time:313,end_time:318,audio_length:"5"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: pay the premium using credit card about doing so you ",start_time:318,end_time:322,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: can also avail an additional discount of ten percent that's ",start_time:322,end_time:328,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: great okay sort of procedures which does all of this ",start_time:328,end_time:332,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thank you I just wish we knew you were looking ",start_time:333,end_time:335,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: for a change so we could have done this sooner ",start_time:335,end_time:337,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: all it would take is the need to finalize this ",start_time:338,end_time:340,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: right have you sign some documents via E. sign and ",start_time:340,end_time:344,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: we can get this taken care of for you right ",start_time:344,end_time:346,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: away I request you go through the disclaimer I have ",start_time:346,end_time:350,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: just shared with you and please make the payment once ",start_time:350,end_time:354,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: the payment is done to share the ref was sorry ",start_time:354,end_time:356,audio_length:"2"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: once the payment is down do share the reference number ",start_time:356,end_time:359,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: with me I made the payment umm umm sign the ",start_time:359,end_time:365,audio_length:"6"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: documents ",start_time:365,end_time:366,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: please stay on the line for a few seconds ",start_time:367,end_time:368,audio_length:"1"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: more what a complete your verification process you will get ",start_time:368,end_time:372,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: the invoice to your registered phone number enter your email ",start_time:372,end_time:376,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: right away the soft copy of your policy will be ",start_time:376,end_time:380,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: sent to you in two working days the policy will ",start_time:380,end_time:383,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: also retain you in your next renewal date the details ",start_time:383,end_time:387,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: you can find in your policy copy please feel free ",start_time:387,end_time:390,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: to contact if you have any queries related to this ",start_time:390,end_time:394,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: thanks for continuing with us if you have any questions ",start_time:396,end_time:400,audio_length:"4"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: please feel free to call our help line number have ",start_time:400,end_time:403,audio_length:"3"},{progress:"inprogress",processing_time:6,confidence:95,active:!1,text:" Speaker 2: a great day bye there are ",start_time:403,end_time:407,audio_length:"4"}]}],this.auditLoader=!1,this._pathurlTest=window.location.pathname,this.faqsData=[],this.transcriptedText=[],this.doneApiIndex=[],this.count1=0,this.count2=0,this.streaming_string="",this.selectedFormValue="",this.showEmailSuccess=!1,this.showEmailBox=!1,this.socket=cS("https://stt.youearn.in")}ngOnInit(){this.api_end_point=this.service.get_API_End_Point(),this.myUser=this.service.get_loggedin_user();var e=[];this.allTranscripts.map(t=>{(t.groupid==this.myUser.groupid||null==t.groupid&&91773!=this.myUser.groupid&&91785!=this.myUser.groupid&&91822!=this.myUser.groupid)&&e.push(t)}),this.transcriptedText=e,this.refreshEmailFilter(),this.API.getAuditorAssignedProject(this.myUser.id).subscribe(e=>{e.success&&(this.assignedProject=e.success[0],this.getVoiceCallData()),e.errors&&alert("No project is assigned")}),this.initSocket(),this.API.loginAinexAPI({email:"auditor_mock@gig-internal.com",password:"2345636547",login_method:"smb"}).subscribe(e=>{this.ainexToken=e.token}),setInterval(()=>{const e=window.getSelection();if(this.transmissionChunk.length>0)if(e.toString().length>0&&this.previousSelection!=e.toString()){this.previousSelection=e.toString();const t=this.transmissionChunk.filter(t=>t.text.includes(e.toString()));t&&(this.onStopPressed(),this.wavePlay=!1,this.waveStop=!0,this.wave.play(t[0].start_time,t[0].end_time),this.cdr.detectChanges(),this.transmissionChunk.map((e,n)=>{this.transmissionChunk[n].active=e.text==t[0].text}))}else this.transmissionChunk.map((e,t)=>{this.transmissionChunk[t].active=!!(this.wave&&this.wave.getCurrentTime()>e.start_time&&this.wave.getCurrentTime()<e.end_time)})},1e3),this.getFaqsData()}getFaqsData(){this.faqsData=[{faqTitle:"Unable to create campaign.",desc:[{instruction:"Logout from the dashboard."},{instruction:"Close all other Tabs."},{instruction:"Clear cache and History."},{instruction:"Continue with Login Process using credentials."},{instruction:"If still issue persist contact Technical support."}]},{faqTitle:"Unable to download excel from campaign.",desc:[{instruction:"Logout from the dashboard."},{instruction:"Ensure Campaign template used as per the guide line."},{instruction:"Continue with Login Process using credentials."},{instruction:"If still issue persist contact Technical support."}]},{faqTitle:"Unable to add profile in manage team.",desc:[{instruction:"Ensure that you have filled all the necessary field."},{instruction:"Clear cache and History."},{instruction:"If still issue persist contact Technical support."}]},{faqTitle:"Agent not able to login to Uearn app.",desc:[{instruction:"Enter the correct password."},{instruction:"Try the password as registered phone number/12345678."},{instruction:"Contact Tech support if you are unable to reset it."}]},{faqTitle:"Uearn App is not responding (screen stuck at one page).",desc:[{instruction:"Clear cache and History."},{instruction:"Restart the phone."},{instruction:"Check with storage space."},{instruction:"Continue with Login Process using credentials."},{instruction:"If still issue persist contact Technical support."}]},{faqTitle:"How to Enable Auto answer?",desc:[{instruction:"Click on Settings."},{instruction:"Search for Auto answer option."},{instruction:"Select the option and enable it."}]},{faqTitle:"How to Disable call waiting?",desc:[{instruction:"Click on Settings."},{instruction:"Search for Call waiting option."},{instruction:"Select the option and disable it."}]}]}refreshEmailFilter(){this.filteredOptions=this.myControlEmail.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filterEmail(e)))}_filterEmail(e){const t=e.toLowerCase();return this.savedContact.filter(e=>e.toLowerCase().includes(t))}sanitize(e){return this.domSanitizer.bypassSecurityTrustUrl(e)}initSocket(){this.socket.on("connect",()=>{console.log("connected")})}refreshSocket1(e){console.log("listening --\x3e ",e),this.socket.on(e,e=>{var t=e.text;if(this.streaming_string+=e.text,""==t&&"end"==e.progress)this.transcription_status=0,this.currentLoader=!1;else{for(this.transcription=e.text;t.includes("start_time");){var n;t=(n=this.selectedSpeaker?this.removeTime4(t):this.removeTime3(t)).textPending,delete n.textPending,this.transmissionChunk.push(n)}e.text=t,this.transcriptionTime=this.gethmsformat(Math.round(e.processing_time),"clock"),this.transcriptionLength=this.gethmsformat(Math.round(parseInt(e.audio_length)),"clock"),this.transcriptionConfidence=e.confidence||"",this.transcriptionWord=e.word_confidence||"","end"==e.progress&&(this.transcription_status=0,this.currentLoader=!1)}})}removeTime(e){if(e.includes("start_time")){const t=e.indexOf("start_time"),n=e.slice(t,t+(0==this.selectedSpeaker?20:28));e=e.replace(n,"")}if(e.includes("end_time")){const t=e.indexOf("end_time"),n=e.slice(t,t+17);e=e.replace(n,"")}return e}removeTime4(e){var t,n,i="",a="",o="";if(e.includes("start_time")){t=e.indexOf("start_time"),n=e.indexOf("end_time");for(var r=!0,s=t+12;r;)" "!=e[s]?a+=e[s]:r=!1,s+=1;for(var c=!0,l=n+9;c;)l!=e.length&&"\n"!=e[l]?o+=e[l]:c=!1,l+=1;i=e.substring(s,n)}const d=e.slice(t,l);return{textPending:e=e.replace(d,""),text:i,start_time:parseInt(a),end_time:parseInt(o)}}removeTime3(e){var t,n,i="",a="",o="";if(e.includes("start_time")){t=e.indexOf("start_time"),n=e.indexOf("end_time");for(var r=!0,s=t+11;r;)" "!=e[s]?a+=e[s]:r=!1,s+=1;for(var c=!0,l=n+9;c;)l!=e.length&&"\n"!=e[l]?o+=e[l]:c=!1,l+=1;i=e.substring(s,n)}const d=e.slice(t,l);return{textPending:e=e.replace(d,""),text:i,start_time:parseInt(a),end_time:parseInt(o)}}removeTime2(e){var t,n,i="",a="",o="";if(e.includes("start_time")){t=e.indexOf("start_time"),n=e.indexOf("end_time");for(var r=!0,s=t+12;r;)" "!=e[s]?a+=e[s]:r=!1,s+=1;for(var c=!0,l=n+10;c;)l!=e.length&&"\n"!=e[l]?o+=e[l]:c=!1,l+=1;i=e.substring(s,n)}const d=e.slice(t,l);return{textPending:e=e.replace(d,""),text:i,start_time:parseInt(a),end_time:parseInt(o)}}refreshSocket(e){this.socket.on(e,e=>{console.log(e),this.transcription=""==this.transcription?e.text:this.transcription+" <br/>"+e.text,this.transcriptionTime=this.gethmsformat(Math.round(e.processing_time),"clock"),this.transcriptionLength=this.gethmsformat(Math.round(parseInt(e.audio_length)),"clock"),this.transcriptionConfidence=e.confidence||"",this.transcriptionWord=e.word_confidence||"","end"==e.progress&&(this.transcription_status=0)})}generateWaveform(){Promise.resolve(null).then(()=>{this.wave=nS.a.create({container:"#waveform",waveColor:"gray",progressColor:"#3fb90d",barWidth:1,barRadius:1,cursorWidth:1,height:105,barGap:2,plugins:[aS.a.create({container:"#wave-timeline"})]}),this.wave.load(this._voiceUrl),this.wave.on("ready",()=>{this.callDuration=this.wave.getDuration(),this._totalCallDuration=this.gethmsformat(Math.round(this.callDuration),"clock"),this.cdr.detectChanges(),this.wave.setVolume(.4),document.getElementById("volume").value=this.wave.backend.getVolume()}),this.wave.on("finish",()=>{this.onStopPressed(),this.waveStop=!1,this.wavePlay=!0,this.cdr.detectChanges()})})}onPreviewPressed(){1==this.flagPause?(this.wavePlay=!1,this.waveStop=!0,this.wave.play()):(this.wavePlay=!1,this.waveStop=!0,this.wave.play(),this.cdr.detectChanges())}onStopPressed(){this.flagPause=!1,this.wavePlay=!0,this.waveStop=!1,this.wave.stop()}onPausePressed(){this.wavePlay=!0,this.waveStop=!1,this.flagPause=!0,this.wave.pause()}onForwardPressed(){this.wave.skipForward()}onBackwardPressed(){this.wave.skipBackward()}getVoiceCallData(){this.wave&&(this.wave.empty(),this.wave.destroy(),this.wave=null);const e=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),t=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter);this.API.getAuditedCallSummary(this.assignedProject.audit_client_id,e,t,this.api_end_point).subscribe(e=>{e.success&&(this._Audited=e.success.audited_calls)}),this.API.getCallAuditSummary(this.assignedProject.audit_client_id,e,t).subscribe(e=>{let t=0;e.success&&(t=e.success.calls_to_audit,this._checkCalls_to_audit=e.success.calls_to_audit,this._project=e.success.project_name,this._callsToAudit=e.success.calls_to_audit);var n={audit_client_id:this.assignedProject.audit_client_id,audit_form_id:parseInt(this.assignedProject.form_id),for_group:parseInt(this.assignedProject.production_group)};this.API.getAllFormsByAuditClientId(this.assignedProject.audit_client_id,this.api_end_point).subscribe(e=>{e&&e.success&&(this.allForms=e.success,this.CallAuditingscore=JSON.parse(this.allForms[0].audit_form_object),this.selectedForm=0)}),this.API.getLastCallFill(this.assignedProject.audit_client_id).subscribe(e=>{n.start_date="",n.end_date=this.utils.localConvert(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.success&&e.success.last&&(n.start_date=this.utils.localConvert(e.success.last,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss")),this.API.auditFillData(n,this.api_end_point).subscribe(e=>{e.success&&(this._checkCalls_to_audit=1,t=1),t>0?(this.fetchAllCalls(),this.fetchAllFiles(),this.showHideDivUI=!0):(this._snackBar.open(e.errors,"close",{duration:3e3}),this.myControlCall.reset(),this.myControlAgent.reset(),this.filteredCallOptions=new oS.a,this.filteredAgentOptions=new oS.a,this._callsToAudit=0)})})})}fetchAllCalls(){const e=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),t=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter);this.myControlCall.reset(),this.myControlAgent.reset(),this.allCallsDup=[],this.API.getAllCallsByAuditClientIdForAudit(parseInt(this.assignedProject.production_group),e,t,this.api_end_point).subscribe(e=>{if(e&&e.success){this.agent_name=j.q(e.success,e=>e.agent_name),this.filteredAgentOptions=this.myControlAgent.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filterAgent(e))),this.allCalls=e.success,this.filteredCallOptions=this.myControlCall.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filterCall(e)));for(let t of e.success)this.allCallsDup.push(t);this.showHideDivUI=!0,this.selectedCall=0,this.current_call_rec=this.allCalls[0],this.current_call_rec=this.allCalls[0],this.CallAuditingscore=JSON.parse(this.allForms[this.selectedForm].audit_form_object),this.inputObject=this.allCalls[0].input_object?this.allCalls[0].input_object:"",this._voiceUrl=this.inputObject.url,this.QuestionAnswer=this.inputObject.feedback,this._callID=this.inputObject.call_id,this._agent=this.inputObject.agent_name,this.fetchAgentInfo(),this.generateWaveform(),this.calcScore()}else this.wave&&(this.wave.empty(),this.wave.destroy(),this.wave=null),this.showHideDivUI=!1,this._voiceUrl="",this.inputObject={},this._callID="",this._agent="",this.selectedCall=0,this.current_call_rec="",this.allCalls=[],this.allCallsDup=[],this.agent_name=[],this.agentInfo={tlName:""},this.filteredAgentOptions=this.myControlAgent.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filterAgent(e))),this.filteredCallOptions=this.myControlCall.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filterCall(e)))})}loadCall(e){this.wave&&(this.wave.empty(),this.wave.destroy(),this.wave=null),this.CallAuditingscore=JSON.parse(this.allForms[this.selectedForm].audit_form_object),this.inputObject=e.input_object,this._voiceUrl=this.inputObject.url,this.QuestionAnswer=this.inputObject.feedback,this._callID=this.inputObject.call_id,this._agent=this.inputObject.agent_name,this.current_call_rec=e,this.fetchAgentInfo(),this.generateWaveform(),this.calcScore()}fetchAgentInfo(){this.API.getAgentInfoAudit(this.inputObject.user_id,this.api_end_point).subscribe(e=>{e.success&&(this.agentInfo.tlName=e.success.email||"")})}onCallSelect(e){const t=this.allCalls.findIndex(t=>t.call_id==e);this.selectedCall=t,this.loadCall(this.allCalls[t])}onagentnameSelect(e){var t=[];"all"==e||""==e?(t=this.allCallsDup.map(e=>e))&&t.length>0&&(this._callsToAudit=t.length):(t=this.allCallsDup.filter(t=>t.agent_name==e))&&t.length>0&&(this._callsToAudit=t.length),this.myControlCall.reset(),this.allCalls=t,this.filteredCallOptions=this.myControlCall.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filterCall(e)))}clearKeyUpSelectAgent(e){let t=this.myControlAgent.value;""!=t&&null!=t||this.onagentnameSelect(t)}ddlChangeOption(e,t,n){this.calcScore()}getTotal(){let e=[];for(let n=0;n<this.CallAuditingscore.length;n++)e.push(Number(this.CallAuditingscore[n].questions[0].weighted_score));e.map(e=>Number(e));let t=0;return null!=e&&e.length>0&&e.forEach(e=>t+=e),this.SumTotalScore=Number(t.toFixed(1)),this.SumTotalScore}getDivision(e,t,n,i=""){if(!e||!t)return 0;if(t&&0!=t){let a=Math.abs(e/t);return"percentage"==i?Math.abs(100*e/t).toFixed(0):null!=n&&n>-1&&!isNaN(n)?a.toFixed(parseInt(n)):a.toFixed(1)}return 0}updateValue(e,t){this[t]=e}calcScore(){var e=[];for(var t in this.CallAuditingscore)"comments"!=this.CallAuditingscore[t].category&&(e=e.concat(this.CallAuditingscore[t].questions));let n=0,i=0;for(var t in e)if(e[t].hasOwnProperty("a")){if(e[t].a.name||(i+=parseFloat(e[t].weighted_score)),"YES"===e[t].a.name){if("Critical Error"==e[t].category)return void(this.audit_score=0);"YES"===e[t].a.name&&(n+=parseFloat(e[t].weighted_score),i+=parseFloat(e[t].weighted_score))}if("NO"===e[t].a.name&&(i+=parseFloat(e[t].weighted_score)),"FATAL"===e[t].a.name)return this.audit_score=0,void(this.audit_percentage=0);var a=0!=i?this.getDivision(n,i,2):0;this.audit_score=(a*parseFloat(this.allForms[this.selectedForm].normalized_score)).toFixed(1),this.audit_percentage=a>0?(100*this.getDivision(this.audit_score,parseFloat(this.allForms[this.selectedForm].normalized_score),2)).toFixed(1):0}}submitBtn(){if(this.comment)this.CallAuditingscore.push({category:"comments",value:[this.comment]});else{if(this.audit_percentage<60&&!this.comment)return void(this.showCommentError=!0);this.CallAuditingscore.push({category:"comments",value:[""]})}if(0==this._checkCalls_to_audit){let e={audit_client_id:this.assignedProject.audit_client_id,cx_touch_point:this.assignedProject.cx_touch_point[0],input_object:"",audit_form_id:this.assignedProject.form_id,audit_object:JSON.stringify(this.CallAuditingscore),quality_score:parseFloat(this.audit_score),audited_price:1e3,audit_status:1,auditor_id:this.myUser.id,audit_percentage:this.audit_percentage,normalized_score:parseFloat(this.allForms[this.selectedForm].normalized_score)};this.API.saveCallAuditExtermal(e).subscribe(e=>{if(e.errors)return this.errorMsg=e.errors,void(this.statusColor="red");this.errorMsg="Call audited successfully",this.statusColor="green",window.location.reload()})}else{let e={id:this.current_call_rec.id,audit_object:JSON.stringify(this.CallAuditingscore),quality_score:parseFloat(this.audit_score),audit_status:1,auditor_id:this.myUser.id,agent_id:this.inputObject.user_id,call_id:this._callID,for_group:parseInt(this.assignedProject.production_group),audit_percentage:this.audit_percentage,normalized_score:parseFloat(this.allForms[this.selectedForm].normalized_score)};this.API.updateCallAudit(e).subscribe(e=>{if(e.errors)return this.errorMsg=e.errors,void(this.statusColor="red");this.errorMsg="Call audited successfully",this.statusColor="green",window.location.reload()})}}fetchAllFiles(){this.API.getListCallRecords(this.assignedProject.production_group,this.api_end_point).subscribe(e=>{e.errors||this.getDropDownAudioList(e.files)})}openAudio(){window.open(this._voiceUrl,"_target")}getDropDownAudioList(e=[]){this.fileAudioOptions=e,this.filteredAudioFileOptions=this.myControl.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filter(e)))}selectedTranscritionFile(e){var t=this.transcriptedText.filter(t=>t.file_name==e);if(this.showHideStartTransButton=!1,this.transcription="",this.transmissionChunk=[],this.transcriptionTime="",this.wave&&(this.wave.empty(),this.wave.destroy(),this.wave=null,this.wavePlay=!0,this.waveStop=!1,this._totalCallDuration="--"),this._voiceUrl=t[0].file_url,this.selectedFileForProcess=e,this.showHideDivUI=!0,this._callID=(new Date).getTime(),setTimeout(()=>{this.generateWaveform(),this.showHideStartTransButton=!0,this.transcription_status=0},500),t&&t.length){var n=t[0];for(this.transcriptionTime=this.gethmsformat(Math.round(n.processing_time),"clock"),this.transcriptionLength=this.gethmsformat(Math.round(parseInt(n.audio_length)),"clock"),this.currentLoader=!1,this.transcription_status=0,this.transcription=n.text,n.text=this.removeTime(n.text);n.text.includes("start_time");)n.text=this.removeTime(n.text);this.transmissionChunk=n.chunk,this.transcriptionConfidence=n.confidence||"",this.transcriptionWord=n.word_confidence||"",this.showHideStartTransButton=!1}}_filter(e=""){const t=e.toLowerCase();return this.fileAudioOptions.filter(e=>e.toLowerCase().includes(t))}_filterCall(e=""){const t=e?e.toString().toLowerCase():"";return this.allCalls.filter(e=>0===e.call_id.toString().toLowerCase().indexOf(t))}_filterAgent(e=""){const t=e?e.toString().toLowerCase():"";return this.agent_name.filter(e=>0===e.agent_name.toString().toLowerCase().indexOf(t))}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:""}return i=o/60,a=o%60,"clock"===t?r(n)+" : "+r(i)+" : "+r(a):Math.round(n)+"hrs "+Math.round(i)+"min "+Math.round(a)+"sec"}selectedFile(e){this.showHideStartTransButton=!1,this.transcription="",this.transmissionChunk=[],this.transcriptionTime="",this.wave&&(this.wave.empty(),this.wave.destroy(),this.wave=null),this._voiceUrl=this.API.getCallRecordExtUrl(e,this.myUser.groupid,this.api_end_point),this.selectedFileForProcess=e,this.showHideDivUI=!0,this._callID=(new Date).getTime(),setTimeout(()=>{this.generateWaveform(),this.showHideStartTransButton=!0,this.transcription_status=0},500)}automateAudit2(){var e,t,n,i,a=0;if(this.CallAuditingscore.map((e,t)=>{a+=e.questions.length}),0==this.doneApiIndex.length&&(this.startTimeAudit=new Date),this.CallAuditingscore.some((a,o)=>{t||a.questions.some((a,r)=>{if(!t){var s=this.doneApiIndex.filter(e=>e==a.q);if(s&&0==s.length&&!t){if(e=this.auditQMap.filter(e=>e.q==a.q&&"Did the customer follow all the instructions and steps?"!=e.q),e&&e.length)return t=e[0].q,n=o,i=r,!0;"Did the customer follow all the instructions and steps?"==a.q&&(this.CallAuditingscore[o].questions[r].a.name="NA",this.CallAuditingscore[o].questions[r].done=!0,this.CallAuditingscore[o].questions[r].timings=[])}}})}),this.transcription=""!=this.streaming_string?this.streaming_string:this.remove_tags(this.transcription),e){var o={userId:""+this.myUser.id,text:this.transcription,question:e[0].q,questionType:"Presentation",lang:this.selectedLang?this.selectedLang:"en-US",token:this.myUser.access_token,callId:"80110-01"};this.count1=this.count1+1,this.auditLoader=!0,this.selectedFormValue=this.selectedForm,e[0].keywords&&(o.keyWords=e[0].keywords),this.API.auditAutomation(o,e[0].e).subscribe(o=>{this.doneApiIndex.push(t),this.count2=this.count2+1;const r=o.result.filter(t=>t.question==e[0].q);if(r&&r.length>0){if(this.CallAuditingscore[n].questions[i].a.name=r[0].response.toUpperCase(),"Agent shows that he understands person's feelings and experience"==r[0].question||"Compassion and sincerity"==r[0].question){var s=[];r[0].responseDetails.map((e,t)=>{parseFloat(e.nscore)<parseFloat(e.pscore)&&s.push(t)});for(var 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t={};if(this.selectedFileForProcess){if(""==this.selectedFileForProcess)return;t={userid:this.myUser.id,groupId:this.myUser.groupid,url:"https://uearn.ai/call_records/"+this.myUser.groupid+"/"+this.selectedFileForProcess,channel:this.selectedFileForProcess.replace(" ","").toLowerCase()+(new Date).getTime(),lang:this.selectedLang?this.selectedLang:"en-US",enable_speaker_detection:1==this.selectedSpeaker?"True":"False",word_confidence:1==this.selectedWorkConfidenceLevel?"True":"False",token:this.myUser.access_token,enable_automatic_punctuation:1==this.punctuation?"True":"False",enable_verbatim:1==this.verbatim?"True":"False"}}else{var n=this._voiceUrl.split("/");t={userid:this.myUser.id,groupId:this.myUser.groupid,url:this._voiceUrl,channel:(n=n[n.length-1]).replace(" ","").toLowerCase()+(new Date).getTime(),lang:this.selectedLang?this.selectedLang:"en-US",enable_speaker_detection:1==this.selectedSpeaker?"True":"False",word_confidence:1==this.selectedWorkConfidenceLevel?"True":"False",token:this.myUser.access_token,enable_automatic_punctuation:1==this.punctuation?"True":"False",enable_verbatim:1==this.verbatim?"True":"False"}}0==this.transmissionStream?delete t.channel:this.refreshSocket(t.channel),this.transcription="",this.transmissionChunk=[],this.API.processTranscriptionExternalAinex(t).subscribe(e=>{if("failed"!=e.status){if(e){if(this.transcription=e.text,this.transcriptionTime=this.gethmsformat(Math.round(e.processing_time),"clock"),this.transcriptionLength=this.gethmsformat(Math.round(parseInt(e.audio_length)),"clock"),this.currentLoader=!1,this.transcription_status=0,0==this.transmissionStream){for(var t=e.text;t.includes("start_time");){var n=this.removeTime2(t);t=n.textPending,delete 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t=document.getElementById("fileID");if(!/(\.mpg|\.mpeg|\.mov|\.ogg|\.wav|\.mp3|\.aac)$/i.exec(t.value))return alert("Please upload file having extensions .mpg/.mpeg/.mov/.ogg/.mp3/.aac only."),t.value="",document.getElementById("imagePreview").innerHTML="",this._fileNameView="",this._successMsg="",!1;this._fileNameView=e.target.files[0].name}submitBtnFileUpload(){this.showHidePleaseWaitMsg=!0;let e=new FormData;e.append("call",this._fileDetails,this._fileNameView),this.API.uploadAudioRecord(e,this.myUser.groupid,this.api_end_point).subscribe(e=>{e.errors||(this.fetchAllFiles(),this._successMsg="Audio file upload successfully..!!",this.fileUploaded=!0,this.showHidePleaseWaitMsg=!1,setTimeout(()=>{this.cancelBtn()},3e3))})}cancelBtn(){document.getElementById("fileID").value="",this._fileNameView="",this._successMsg="",this._successMsg="",this._fileDetails=!1,this.showHidePleaseWaitMsg=!1}scrollToBottom(){let e=document.querySelector("#messageBody");e.scrollTop=e.scrollHeight-e.clientHeight}change_date(e,t){if("start_date"==e)this.startDateFilter=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.startDateFilter).diff(Q(this.endDateFilter))>=0&&(this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value));else{if(this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.startDateFilter).diff(Q(this.endDateFilter))>=0)return this.endDateFilter=void 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Date).getTime(),t.append("userid",this.myUser.id),t.append("groupId",this.myUser.groupid),t.append("lang","en-IN"),t.append("enable_speaker_detection",1==this.selectedSpeaker?"True":"False"),t.append("word_confidence",1==this.selectedWorkConfidenceLevel?"True":"False"),t.append("token",this.myUser.access_token),t.append("enable_automatic_punctuation",1==this.punctuation?"True":"False"),t.append("enable_verbatim",1==this.verbatim?"True":"False"),this.API.processTranscriptionExternalAinex(t).subscribe(e=>{if("failed"!=e.status){if(e){this.transcription=this.transcription+e.text;var t=0;for(let e of 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File([e],t);this._fileDetails=n,this._fileNameView=t,setTimeout(()=>{this.generateWaveform(),this.showHideStartTransButton=!0,this.transcription_status=0},500)}errorCallback(e){this.error="Can not play audio in your browser",console.log(e)}successCallback(e){var t=this;this.record=new(0,bS.StereoAudioRecorder)(e,{mimeType:"audio/wav",numberOfAudioChannels:1,timeSlice:3e3,ondataavailable:function(e){t.processRecordingSlice(e)}}),this.record.record()}enableEmailBox(){this.showEmailBox=!0}autoAuditBtn(){0==this.transcription_status?this.automateAudit2():alert("Transcription not complete")}viewQuestionnaire(){this.dialog.open(dS,{width:"60%",height:"80%",data:this.QuestionAnswer}).afterClosed().subscribe(e=>{console.log("The dialog was closed",e)})}onPauseBtn(){this.wavePlayBtn=!0,this.waveStopBtn=!1}onPlayBtn(){this.wavePlayBtn=!1,this.waveStopBtn=!0}}return e.\u0275fac=function(t){return 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n=[],i=this.checklistSelection.selected.filter(e=>0==e.expandable);for(var a in i){let e=this.flatNodeMap.get(i[a]);e&&"user"===e.role&&n.push(e)}if(""==e.get("name").value)return void this._snackBar.open("Please enter campaign name*","close",{duration:2e3});if(""==e.get("fileSource").value)return void this._snackBar.open("Please attached Data file*","close",{duration:2e3});if(""==e.get("date").value)return void this._snackBar.open("Please select Date*","close",{duration:2e3});if(""==e.get("campaign_mode").value)return void this._snackBar.open("Please select campaign_mode","close",{duration:2e3});if(""==e.get("screenname").value&&this.incallscreen_atrs.visibility)return void this._snackBar.open("Please select Incallscreen*","close");if("web"==t&&0==n.length)return void this._snackBar.open("Select at least one agent","close",{duration:2e3});let o,r=e;for(var a in this.dial_mode.dial_modes)(r.controls.priority.value==this.dial_mode.dial_modes[a].name&&this.dial_mode.dial_modes[a].dial_ratio&&"static"==this.dial_mode.dial_modes[a].dial_ratio.type||r.controls.priority.value==this.dial_mode.dial_modes[a].name)&&(o=this.dial_mode.dial_modes[a].priority);if(null==o||null==o)return void this._snackBar.open("Please select Dial mode","close",{duration:2e3});let s={},c=r.controls.name.value,l=Q(r.controls.date.value).format("YYYY-MM-DD"),d=String(r.controls.time.value+":00"),b=String(l).concat("T",d.toString()).toString();if(Q(String(l).concat("T",d.toString()).toString()).isBefore(Q().format("YYYY-MM-DDTHH:mm")))return void this._snackBar.open("Invalid Date time. 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Bot":{clicks:0,throughput:"0.00%"},Agent:{clicks:0,throughput:"0.00%"}}},this.summary=JSON.parse(JSON.stringify(this.summary_default)),this.currentCamapigns=[],this.messageAlert="",this.showHide_messageAlert=!1,this.list_group=[],console.log("construcor starts"),this.router.events.pipe(Object(Po.a)(e=>e instanceof r.b)).subscribe(e=>{this.currentRoute=e.url,"/campaignV2/details"==this.currentRoute&&this.dashService.getSelectedCamapign().subscribe(e=>{e?this.show_details=!0:(this.show_details=!1,this.router.navigate(["./campaignV2"]))}),"/campaignV2"==this.currentRoute&&(this.dashService.SELECTED_CAMPAIGN.next(null),this.show_details=!1)})}ngAfterViewInit(){this.dataSourceCampaign.paginator=this.paginator}ngOnInit(){console.log("dashboard component starts"),this.show_details=!1,this.titleService.setTitle("Contiinex | Campaign Dashboard"),this.dataSourceCampaign.paginator=this.paginator,this.api_end_point=this.myservice.get_API_End_Point(),this.refreshCampaignData()}onCustomStartDateChange(e){if(this.custom_startDate){const e=new Date(this.custom_startDate);e.setDate(e.getDate()+30),this.custom_maxEndDate=e,this.custom_startDate&&this.custom_endDate>e&&(this.custom_endDate=null)}else this.custom_maxEndDate=null;const t=Q(this.custom_startDate).format("YYYY-MM-DDTHH:mm:ss");this.selected_month.start_date=this.utils.localToUTC(t,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss")}onCustomEndDateChange(e){if(this.custom_endDate&&this.custom_startDate){console.log("Selected Date Range:",this.custom_startDate,this.custom_endDate);const e=Q(this.custom_endDate).format("YYYY-MM-DDTHH:mm:ss");this.selected_month.end_date=this.utils.localToUTC(e,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss")}}get_decimal_val(e){try{return parseFloat(e.toString()).toFixed(1)}catch(t){return e=0,parseFloat(e.toString()).toFixed(1)}}getTextMerge(e,t){return`${e} - ${t}`}change_selectedMonth(e){this.selected_month=j.e(this.months_filter,t=>t.value==e.value),this.is_custom_date="custom"==e.value}getJsonKeys(e){return Object.keys(e)}numericThresholdBycolor(e){let t="red";return e>30&&(t="lightgreen"),t}check_val_type(e){return typeof e}getCampaignGroupData(e){let t={data:0,to_call:0,called:0,to_call_percent:0,called_percent:0,contacted:0};for(var n in e)t.data+=e[n].data,t.to_call+=e[n].data_to_call,t.contacted+=e[n].contacted;return t.called=t.data-t.to_call,t.called_percent=parseInt((100*t.called/t.data).toFixed(1)),t.to_call_percent=parseInt((100-t.called_percent).toFixed(1)),t}downloadDataSheet(e){e.showLoader=!0,this.API.downloadReportFromUrl(e.url,!0,this.api_end_point).then(()=>{e.showLoader=!1})}campaignStatusChange(e,t){const n=!e.checked;t.disabled=!0;let i={};e.checked?i.active_list=[t.campaign_name]:i.inactive_list=[t.campaign_name],this.API.campaignSwitch(i,this.api_end_point).subscribe(i=>{i.errors?(e.checked=n,t.disabled=!1,this.messageAlert="Camapign Switch Failed",this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},4e3)):(this.refreshCampaignData(),t.disabled=!1,this.messageAlert="Campaign Switch Success",this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},4e3))})}downloadCampaignStatusReport(e,t){let n=e;n.showLoader=!0;let i={campaign_id:e.id,offset:330};this.campaign_service.hide_customer_number_access()&&(i.hcd=!0),t&&(i.agents_list=this.myservice.getAllIds("user","id")),(this.user.id==e.user_id||this.campaign_service.having_full_access())&&i.agents_list&&delete i.agents_list,this.API.downloadCampaignStatusReport(i,this.api_end_point).subscribe(e=>{n.showLoader=!1,e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{n.showLoader=!1})}downloadCampaignStatusReportMasterMYagents(e,t){let n=e,i={};i.master_campaignname=e.master_campaign,i.agents_list=this.myservice.getAllIds("user","id"),this.campaign_service.hide_customer_number_access()&&(i.hcd=!0),n.showLoader=!0,this.API.DownloadMasterCampaignReportPOSTRequest(i,this.api_end_point,!1).subscribe(e=>{n.showLoader=!1,e.url&&this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}),e.errors&&this._snackBar.open(e.errors,"close")},e=>{n.showLoader=!1})}downloadCampaignStatusReportMaster(e,t){let n=e;e.master_campaignname=e.master_campaign,this.campaign_service.hide_customer_number_access()&&(e.hcd=!0),t&&(e.agents_list=this.myservice.getAllIds("user","id")),(this.user.id==e.user_id||this.campaign_service.having_full_access())&&e.agents_list&&delete e.agents_list,n.showLoader=!0,this.API.DownloadMasterCampaignReport(e,this.api_end_point,!1).subscribe(e=>{n.showLoader=!1,e.url&&this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}),e.errors&&this._snackBar.open(e.errors,"close")},e=>{n.showLoader=!1})}downloadCallStatusReportMaster(e){let t=e;e.master_campaignname=e.master_campaign,this.user.id!=e.user_id&&this.campaign_service.hide_customer_number_access()&&(e.hcd=!0),t.showLoader=!0,this.API.DownloadMasterCallStatusReport(e,this.api_end_point,!1).subscribe(e=>{t.showLoader=!1,e.url&&this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}),e.errors&&this._snackBar.open(e.errors,"close")},e=>{t.showLoader=!1})}downloadCallStatusReportMasterMyagents(e){let t=e,n={};n.master_campaignname=e.master_campaign,this.campaign_service.hide_customer_number_access()&&(n.hcd=!0),this.user.id==e.user_id&&this.campaign_service.having_full_access()||(n.agents_list=this.myservice.getAllIds("user","id")),t.showLoader=!0,this.API.DownloadMasterCallStatusReportPostRequest(n,this.api_end_point,!1).subscribe(e=>{t.showLoader=!1,e.url&&this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}),e.errors&&this._snackBar.open(e.errors,"close")},e=>{t.showLoader=!1})}checkOwnership(e){return this.user.id==e.user_id}downloadCustomerStatusReport(e){e.showLoader=!0;let t=e.created_at,n=this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString(),i=e.campaign_name;if(this.user.id!=e.user_id){let t=this.campaign_service.hide_customer_number_access();t&&(e.hcd=t)}this.API.downloadCustomerStatusReport(this.api_end_point,t,n,i,e.hcd).subscribe(t=>{e.showLoader=!1,t.error?alert(t.error):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},t=>{e.showLoader=!1,alert("Error in the API call")})}downloadCustomerStatusReport_withoutcallrecording(e){e.showLoader=!0;let t=e.created_at,n=this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString(),i=e.campaign_name;var a;this.user.id!=e.user_id&&this.campaign_service.hide_customer_number_access()&&(a=!0),this.API.downloadCustomerStatusReportwithoutcallrecording(this.api_end_point,t,n,i,a).subscribe(t=>{e.showLoader=!1,t.error?alert(t.error):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},t=>{e.showLoader=!1,alert("Error in the API call")})}downloadCallStatusReport(e,t){e.showLoader=!0;let n=e.created_at,i=this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString(),a=e.campaign_name;this.user.id!=e.user_id&&this.campaign_service.hide_customer_number_access()&&(e.hcd=!0),t&&(e.unique_data=t),this.API.downloadCallStatusReport(n,i,a,this.api_end_point,e.hcd).subscribe(t=>{e.showLoader=!1,t.error?alert(t.error):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},t=>{alert("Error in the API call"),e.showLoader=!1})}downloadCallStatusReportPost(e,t){e.showLoader=!0;let n={start_date:e.created_at,end_date:this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString(),incsales:1,userset:"Team",download:"true",offset:330,campaign:e.campaign_name,agents_list:this.myservice.getAllIds("user","id")};this.user.id!=e.user_id&&this.campaign_service.hide_customer_number_access()&&(n.hcd=!0),(this.user.id==e.user_id||this.campaign_service.having_full_access())&&delete n.agents_list,t&&(n.unique_data=t),this.API.downloadCallStatusReportPost(n,this.api_end_point).subscribe(t=>{e.showLoader=!1,t.error?alert(t.error):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},t=>{alert("Error in the API call"),e.showLoader=!1})}downloadMasterCampaignStatusreport(e){}downloadMasterCampaigncallStatusreport(e){}refreshCampaignData(){if(this.show_bulk_selection_banner&&this.close_bulk_camapign_selection_banner(),setTimeout(()=>{this.showLoader=!0}),this.dataSourceCampaign=new Te.k([]),this.dataSourceCampaign.paginator=this.paginator,this.summary=JSON.parse(JSON.stringify(this.summary_default)),!this.selected_month.start_date||!this.selected_month.end_date)return void this._snackBar.open("Please select start and end_dates","close");var e={start_date:this.selected_month.start_date,end_date:this.selected_month.end_date};this.API.getChannelsCampaign(this.api_end_point).subscribe(e=>{e.errors||(this.summary.channels=e.success),this._searchValue.nativeElement.value=""});let t=Object.assign({},e);t.agents_list=this.myservice.getAllIds("user","id"),this.API.getGenericCustomerData(t,this.api_end_point).subscribe(e=>{if(e.errors);else if(e.success&&(this.summary.total.total=e.success.active.total_assigned+e.success.inactive.total_assigned,this.summary.total.data=e.success.active.total_assigned+e.success.inactive.total_assigned,this.summary.total.called=e.success.active.data_contacted+e.success.inactive.data_contacted,this.summary.total.to_call=e.success.active.data_dialled+e.success.inactive.data_dialled,this.summary.total.data_percent=0!=this.summary.total.data?parseInt((100*this.summary.total.data/this.summary.total.total).toFixed(1)):0,this.summary.total.called_percent=0!=this.summary.total.called?parseInt((100*this.summary.total.called/this.summary.total.total).toFixed(1)):0,this.summary.total.to_call_percent=0!=this.summary.total.to_call?parseInt((100*this.summary.total.to_call/this.summary.total.total).toFixed(1)):0,this.summary.active.total=e.success.active.total_assigned,this.summary.active.data=e.success.active.total_assigned,this.summary.active.called=e.success.active.data_contacted,this.summary.active.to_call=e.success.active.data_dialled,this.summary.active.data_percent=0!=e.success.active.total_assigned?parseInt((100*this.summary.active.data/e.success.active.total_assigned).toFixed(1)):0,this.summary.active.called_percent=0!=this.summary.active.called?parseInt((100*this.summary.active.called/this.summary.active.total).toFixed(1)):0,this.summary.active.to_call_percent=0!=this.summary.active.to_call?parseInt((100*this.summary.active.to_call/this.summary.active.total).toFixed(1)):0,this.summary.inactive.total=e.success.inactive.total_assigned,this.summary.inactive.data=e.success.inactive.total_assigned,this.summary.inactive.called=e.success.inactive.data_contacted,this.summary.inactive.to_call=e.success.inactive.data_dialled,this.summary.inactive.data_percent=0!=e.success.inactive.total_assigned?parseInt((100*this.summary.inactive.data/e.success.inactive.total_assigned).toFixed(1)):0,this.jsonTemp=JSON.stringify(this.summary),this.summary.inactive.called_percent=0!=this.summary.inactive.called?parseInt((100*this.summary.inactive.called/this.summary.inactive.total).toFixed(1)):0,this.summary.inactive.to_call_percent=0!=this.summary.inactive.to_call?parseInt((100*this.summary.inactive.to_call/this.summary.inactive.total).toFixed(1)):0,e.success.incallscreen)){for(var t in e.success.incallscreen)e.success.incallscreen[t].called_percent=0,e.success.incallscreen[t].data&&(e.success.incallscreen[t].called_percent=parseInt((100*e.success.incallscreen[t].consumed/e.success.incallscreen[t].data).toFixed(1)));this.summary.data_source=e.success.incallscreen}},e=>{});let n=Object.assign({},e),i=this.myservice.getAllIds("non-user","id");i.push(this.user.id),n.campaign_owners=i,"BPCL_MANAGER"==this.user.company_alias?n.campaign_type="BPCL":"LANDMARK_MANAGER"==this.user.company_alias?n.campaign_type="LANDMARK":"APOLLO_MANAGER"==this.user.company_alias?n.campaign_type="APOLLO":"STP_MANAGER"==this.user.company_alias?n.campaign_type="STP":"MULTICARD_MANAGER"==this.user.company_alias&&(n.campaign_type="MULTICARD"),delete n.campaign_owners,this.API.genericCampaignDataDetails(n,this.api_end_point).subscribe(e=>{if(this.showLoader=!1,e.camapigns_list){let n=[];for(var t=0;t<e.camapigns_list.length;t++){let i={},a=e.camapigns_list[t];i=Object.assign({},a);let o=[];i.sl_no=t+1,i.index_val=t,i.id=a.id,i.campaign_name=a.campaign,i.rechurn=a.rechurn,i.campaign_status="assigned"===a.status?!!a.active_status:a.status,i.campaign_owner=a.name||"",i.agency_type=this.utils.getValue(a.master_campaign,""),i.campaign_created=this.utils.format_to(this.utils.utcToLocal(a.created_at,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","DD-MMM-YYYY"),i.last_updated=this.utils.format_to(this.utils.utcToLocal(a.updated_at,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","DD-MMM hh:mm a"),i.url=a.url,i.created_at=a.created_at,i.data_source=a.master_campaign&&a.master_campaign.length?a.master_campaign:"others",i.agents_count=0,o&&o.length&&(i.agents_count=o.length),i.is_latest=!1,i.bulk_selected=!1,n.push(i)}this.currentCamapigns=n,this.dataSourceCampaign=new Te.k(this.currentCamapigns),this.dataSourceCampaign.paginator=this.paginator,this.dataSourceCampaign.filterPredicate=function(e,t){return e.campaign_name.toLowerCase().includes(t)},this.get_details_by_campaigns_loaded(null)}},e=>{this.showLoader=!1})}get_paged_campaigns_from_table(){try{console.log("data source campaign",this.dataSourceCampaign);const e=this.dataSourceCampaign.paginator.pageSize*this.dataSourceCampaign.paginator.pageIndex;return this.dataSourceCampaign.filteredData.filter((t,n)=>n>=e).filter((e,t)=>t<this.dataSourceCampaign.paginator.pageSize)}catch(e){return console.error(e),[]}}get_filtered_campaigns_from_table(){try{return this.dataSourceCampaign.filteredData}catch(e){return console.error(e),[]}}assemble_data_each_campaign(e){try{const t=this.currentCamapigns.findIndex(t=>t.id==e.id);this.currentCamapigns[t].contacted=e.data_contacted,this.currentCamapigns[t].data_added=e.total_assigned,this.currentCamapigns[t].data_to_call=e.total_assigned-e.data_contacted,this.currentCamapigns[t].data_uploaded=e.total_pushed||0,this.currentCamapigns[t].data_dialled=e.data_dialled||0,this.currentCamapigns[t].data_duplicate=e.duplicate||0,this.currentCamapigns[t].errors=e.errors||0,this.currentCamapigns[t].is_latest=!0,this.currentCamapigns[t].agents_count=e.agents_count||0,this.currentCamapigns[t].agents_list=e.agents_list}catch(t){console.log("Exception in assemble campaign obj",t)}}cancel_campaign_fetching_loop(){this.cancel_call_each_campaign$.next(),this.cancel_call_each_campaign$.complete()}get_details_by_campaigns_loaded(e){this.cancel_call_each_campaign$&&this.cancel_campaign_fetching_loop(),this.cancel_call_each_campaign$=new fW.a;const t=this.get_paged_campaigns_from_table().map(e=>e.id);console.log("campaign to call",t),Object(_W.a)(t).pipe(Object(CW.a)(e=>{const t=this.currentCamapigns.find(t=>t.id===e);return t&&!t.is_latest?this.API.getGenericCampaigns({campaign_id:e},this.api_end_point).pipe(Object(SW.a)(t=>(console.error(`Error fetching campaign ${e}:`,t),Object(vW.a)({success:!1,id:e})))):(console.log(`Skipping campaign ${e} as it is not the latest.`),Object(vW.a)({success:!1,id:e,skipped:!0}))}),Object(yW.a)(this.cancel_call_each_campaign$)).subscribe({next:e=>{if(e.success){const t=e.success;console.log("Response for campaign:",t),this.assemble_data_each_campaign(t)}else e.skipped?console.log(`Campaign ${e.id} was skipped.`):console.log(`Campaign ${e.id} failed.`)},error:e=>{console.error("Stream error:",e)},complete:()=>{console.log("All API calls completed or execution cancelled.")}}),this.check_visibility_bulk_div&&this.update_bulk_all_selected()}openCreateCampaign(){this.isCampbtnDisable=!0,this.dialog.open(sk,{minWidth:"60%",hasBackdrop:!0,data:""}).afterClosed().subscribe(e=>{"true"==e&&this.refreshCampaignData(),this.isCampbtnDisable=!1})}downloadAttachment(){this.isCampbtnDisable=!0,this.dialog.open(dk,{minWidth:"35%",hasBackdrop:!0,data:""}).afterClosed().subscribe(e=>{"true"==e&&this.refreshCampaignData(),this.isCampbtnDisable=!1})}openCampaignDetails(e){this.dashService.SELECTED_CAMPAIGN.next(this.current_campaigns[e.index_val]),this.show_details=!0,this.router.navigate(["details"],{relativeTo:this.activatedRoute})}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSourceCampaign.filter=e,this.get_details_by_campaigns_loaded(null)}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push(t[e[i]]):n.push("");return n}exportExcel(){}addmore(e){this.dialog.open(mk,{width:"50%",disableClose:!0,data:{_element:e}}).afterClosed().subscribe(e=>{})}AssignNow(e){var t=e;let n={blobfile:t.url.split("/").pop(),start_date:t.pushed_date,maxleadsperday:500,options:"Drop repeated data",campaign_name:t.campaign_name,questionnaire_form:t.questionnaire_form,priority:t.priority,master_campaign:t.master_campaign,incallscreen:t.incallscreen,push_calltype:t.push_calltype,groupedagentslist:JSON.parse(t.agents_list)};this.API.bulkPushAPI(n,this.api_end_point).subscribe(e=>{e.errors&&this._snackBar.open(e.errors,"close"),this.refreshCampaignData(),this._snackBar.open("Assign Now","close"),window.location.reload()})}addagent(e){var t=e;t.dial_mode="normal",1==t.priority&&(t.dial_mode="server"),2==t.priority&&(t.dial_mode="predictive"),3==t.priority&&(t.dial_mode="ivr"),4==t.priority&&(t.dial_mode="divr"),this.API.getCampaignAgentsData({campaign:t.campaign,center_id:t.user_id,agents_list:t.agents_list,priority:t.dial_mode}).subscribe(e=>{e.error&&alert(e.error),e.success&&(t.agentdata=e.success,this.dialog.open(Hk,{width:"60%",disableClose:!0,data:{_element:t}}).afterClosed().subscribe(e=>{}))})}actionViewMore(e){if(e.incallscreen&&!e.incallscreen.length&&e.user_id!=this.user.id)return;this.myservice.clear_campaign_details();let t=e;var n=t;console.log("campaign obj",JSON.stringify(n)),this.API.getCampaignAgentsData({campaign:n.campaign,center_id:[this.user.groupid],priority:n.priority},this.api_end_point).subscribe(e=>{e.error&&alert(e.error),e.success&&(n.agentdata=e.success,t.campaign_agent_list=e.success,t.pagename="campaignV2",this.myservice.set_campaign_detail(t),this.router.navigateByUrl("/campaignV2/campaignDetails"))})}createCampaignPage(){this.router.navigateByUrl("/campaignV2/campaign-central-create")}check_premission(e){return e}visibility_my_agents_report(e){let t=this.campaign_service.having_full_access();return e.user_id!=this.user.id&&!t}bulk_camapign_btn_click(){this.show_bulk_selection_banner=!this.show_bulk_selection_banner,this.reset_bulk_selection_controls()}toggle_selection_box_bulk_selection(){this.table_row_columns_action(this.show_bulk_selection_banner?"insert":"remove")}update_bulk_selection_status_all_campaigns(e){const t=this.get_filtered_campaigns_from_table();t.length&&t.map(t=>{const n=this.currentCamapigns.findIndex(e=>e.id==t.id);this.currentCamapigns[n].bulk_selected=!1,this.check_bulk_campaign_disabled(t)||(this.currentCamapigns[n].bulk_selected=e)}),this.update_bulk_all_selected()}table_row_columns_action(e){"insert"==e&&this.displayedColumnsCampaigan.indexOf("bulk_selected")<0&&this.displayedColumnsCampaigan.unshift("bulk_selected"),"remove"==e&&this.displayedColumnsCampaigan.indexOf("bulk_selected")>-1&&this.displayedColumnsCampaigan.shift()}close_bulk_camapign_selection_banner(){this.show_bulk_selection_banner=!1,this.reset_bulk_selection_controls()}reset_bulk_selection_controls(){this.update_bulk_selection_status_all_campaigns(!1),this.toggle_selection_box_bulk_selection()}bulk_all_campaigns_check_disabled(){return this.get_filtered_campaigns_from_table().every((e,t,n)=>this.check_bulk_campaign_disabled(e))}bulk_assign_all_selected(){const e=this.get_filtered_campaigns_from_table(),t=e.filter(e=>e.bulk_selected);return e.length==t.length}count_campaigns_selected(){return this.get_filtered_campaigns_from_table().filter(e=>e.bulk_selected).length}update_bulk_all_selected(){const e=this.get_filtered_campaigns_from_table();this.bulk_all_campaigns_selected=e.every((e,t,n)=>e.bulk_selected)}bulk_partial_camapigns_selected(){const e=this.get_filtered_campaigns_from_table();return!this.bulk_all_campaigns_selected&&e.some((e,t,n)=>e.bulk_selected)}get check_visibility_bulk_div(){try{return this.currentCamapigns.length>1}catch(e){return!1}}bulk_campaigns_select_all(e){this.update_bulk_selection_status_all_campaigns(e)}bulk_camapign_selected(e){console.log("campaign",e),e.bulk_selected=!e.bulk_selected,this.update_bulk_all_selected()}check_bulk_campaign_disabled(e){return!!this.campaign_service.disable_campaign_full_access(e)||(this.bulk_camapigns_switch?!!e.campaign_status:!e.campaign_status)}send_bulk_action_campaigns(){var 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Are you using mobile data or the official WiFi?"),i.Wb(),i.Wb(),i.Xb(140,"td",5),i.Xb(141,"span",6),i.Sb(142,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(143,"div",8),i.Xb(144,"p"),i.Xb(145,"span"),i.Sc(146,"Solution:"),i.Wb(),i.Sc(147," If the issue is for Specific Agent : First check the Android version , if Android version 9 then the Agent needs to use the local APK / check the Internet speed"),i.Wb(),i.Wb(),i.Wb(),i.Xb(148,"div",3),i.Xb(149,"table",4),i.Xb(150,"tr"),i.Xb(151,"td"),i.Xb(152,"p"),i.Sc(153,"11. What is the Android version (is it 9.0)?"),i.Wb(),i.Wb(),i.Xb(154,"td",5),i.Xb(155,"span",6),i.Sb(156,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(157,"div",8),i.Xb(158,"p"),i.Xb(159,"span"),i.Sc(160,"Solution:"),i.Wb(),i.Sc(161," If the issue is for Specific Agent : First check the Android version , if Android version 9 then the Agent needs to use the local APK / check the Internet speed"),i.Wb(),i.Wb(),i.Wb(),i.Xb(162,"div",3),i.Xb(163,"table",4),i.Xb(164,"tr"),i.Xb(165,"td"),i.Xb(166,"p"),i.Sc(167,"12.Can you please share the Internet speed on your mobile"),i.Wb(),i.Wb(),i.Xb(168,"td",5),i.Xb(169,"span",6),i.Sb(170,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(171,"div",8),i.Xb(172,"p"),i.Xb(173,"span"),i.Sc(174,"Solution:"),i.Wb(),i.Sc(175," If the issue is for Specific Agent : First check the Android version , if Android version 9 then the Agent needs to use the local APK / check the Internet speed"),i.Wb(),i.Wb(),i.Wb(),i.Xb(176,"h1",9),i.Sc(177,"Section 2. SIM authorized"),i.Wb(),i.Xb(178,"div",3),i.Xb(179,"table",4),i.Xb(180,"tr"),i.Xb(181,"td"),i.Xb(182,"p"),i.Sc(183,"1. Are you facing the issue only today? Was everything fine till today?"),i.Wb(),i.Wb(),i.Xb(184,"td",5),i.Xb(185,"span",6),i.Sb(186,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(187,"div",8),i.Xb(188,"p"),i.Xb(189,"span"),i.Sc(190,"Solution:"),i.Wb(),i.Sc(191," When the agent is facing this issue, then follow below instructions:"),i.Sb(192,"br"),i.Sc(193," If the agent has Dual Sim, check in Settings->SIM management -> Change the calls to the SIM (calls should be enabled to the number which is given to us to add in Hierarchy) If the agent has only one SIM, then Login ID should be shared to the Backend team to check the Status. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(194,"div",3),i.Xb(195,"table",4),i.Xb(196,"tr"),i.Xb(197,"td"),i.Xb(198,"p"),i.Sc(199,"2. Have you changed Handset OR Sim?"),i.Wb(),i.Wb(),i.Xb(200,"td",5),i.Xb(201,"span",6),i.Sb(202,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(203,"div",8),i.Xb(204,"p"),i.Xb(205,"span"),i.Sc(206,"Solution:"),i.Wb(),i.Sc(207,"When the agent is facing this issue, then follow below instructions:"),i.Sb(208,"br"),i.Sc(209," If the agent has Dual Sim, check in Settings->SIM management -> Change the calls to the SIM (calls should be enabled to the number which is given to us to add in Hierarchy) If the agent has only one SIM, then Login ID should be shared to the Backend team to check the Status. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(210,"div",3),i.Xb(211,"table",4),i.Xb(212,"tr"),i.Xb(213,"td"),i.Xb(214,"p"),i.Sc(215,"3. Are you using Dual Sim OR Single Sim"),i.Sb(216,"br"),i.Sc(217," Dual Sim: Can you please let me know the settings inSettings->SIM management?Single Sim: Can you please share the login Id...."),i.Wb(),i.Wb(),i.Xb(218,"td",5),i.Xb(219,"span",6),i.Sb(220,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(221,"div",8),i.Xb(222,"p"),i.Xb(223,"span"),i.Sc(224,"Solution:"),i.Wb(),i.Sc(225," When the agent is facing this issue, then follow below instructions:"),i.Sb(226,"br"),i.Sc(227," If the agent has Dual Sim, check in Settings->SIM management -> Change the calls to the SIM (calls should be enabled to the number which is given to us to add in Hierarchy) If the agent has only one SIM, then Login ID should be shared to the Backend team to check the Status. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(228,"h1",9),i.Sc(229,"Section 3. Incoming call issue"),i.Wb(),i.Xb(230,"div",3),i.Xb(231,"table",4),i.Xb(232,"tr"),i.Xb(233,"td"),i.Xb(234,"p"),i.Sc(235,"1. What is the network signal strength in your mobile?"),i.Wb(),i.Wb(),i.Xb(236,"td",5),i.Xb(237,"span",6),i.Sb(238,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(239,"div",8),i.Xb(240,"p"),i.Xb(241,"span"),i.Sc(242,"Solution:"),i.Wb(),i.Sc(243," When agent has an issues which says ( Your call is in progress. Please wait):"),i.Sb(244,"br"),i.Sc(245," When agent selects START, they have to wait for a min to get the incoming call."),i.Wb(),i.Wb(),i.Wb(),i.Xb(246,"div",3),i.Xb(247,"table",4),i.Xb(248,"tr"),i.Xb(249,"td"),i.Xb(250,"p"),i.Sc(251,"2. Can you please share the Internet speed on your mobile?"),i.Wb(),i.Wb(),i.Xb(252,"td",5),i.Xb(253,"span",6),i.Sb(254,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(255,"div",8),i.Xb(256,"p"),i.Xb(257,"span"),i.Sc(258,"Solution:"),i.Wb(),i.Sc(259," When agent has an issues which says ( Your call is in progress. Please wait):"),i.Sb(260,"br"),i.Sc(261," When agent selects START, they have to wait for a min to get the incoming call."),i.Wb(),i.Wb(),i.Wb(),i.Xb(262,"div",3),i.Xb(263,"table",4),i.Xb(264,"tr"),i.Xb(265,"td"),i.Xb(266,"p"),i.Sc(267,"3. Have you just started calling now?Is this your FIRST Call?"),i.Wb(),i.Wb(),i.Xb(268,"td",5),i.Xb(269,"span",6),i.Sb(270,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(271,"div",8),i.Xb(272,"p"),i.Xb(273,"span"),i.Sc(274,"Solution:"),i.Wb(),i.Sc(275," When agent has an issues which says ( Your call is in progress. Please wait):"),i.Sb(276,"br"),i.Sc(277," When agent selects START, they have to wait for a min to get the incoming call."),i.Wb(),i.Wb(),i.Wb(),i.Xb(278,"div",3),i.Xb(279,"table",4),i.Xb(280,"tr"),i.Xb(281,"td"),i.Xb(282,"p"),i.Sc(283,"4. Are you using True caller or any other call tracking related apps?"),i.Wb(),i.Wb(),i.Xb(284,"td",5),i.Xb(285,"span",6),i.Sb(286,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(287,"div",8),i.Xb(288,"p"),i.Xb(289,"span"),i.Sc(290,"Solution:"),i.Wb(),i.Sc(291," When agent has an issues which says ( Your call is in progress. Please wait):"),i.Sb(292,"br"),i.Sc(293," When agent selects START, they have to wait for a min to get the incoming call."),i.Wb(),i.Wb(),i.Wb(),i.Xb(294,"div",3),i.Xb(295,"table",4),i.Xb(296,"tr"),i.Xb(297,"td"),i.Xb(298,"p"),i.Sc(299,"5. Are you connecting to a JIO customer"),i.Wb(),i.Wb(),i.Xb(300,"td",5),i.Xb(301,"span",6),i.Sb(302,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(303,"div",8),i.Xb(304,"p"),i.Xb(305,"span"),i.Sc(306,"Solution:"),i.Wb(),i.Sc(307," When agent has an issues which says ( Your call is in progress. Please wait):"),i.Sb(308,"br"),i.Sc(309," When agent selects START, they have to wait for a min to get the incoming call."),i.Wb(),i.Wb(),i.Wb(),i.Xb(310,"h1",9),i.Sc(311,"Section 4. Connecting you to the Customer"),i.Wb(),i.Xb(312,"div",3),i.Xb(313,"table",4),i.Xb(314,"tr"),i.Xb(315,"td"),i.Xb(316,"p"),i.Sc(317,"1.What is the network signal strength in your mobile?"),i.Wb(),i.Wb(),i.Xb(318,"td",5),i.Xb(319,"span",6),i.Sb(320,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(321,"div",8),i.Xb(322,"p"),i.Xb(323,"span"),i.Sc(324,"Solution:"),i.Wb(),i.Sc(325," When Agents hits on START & waits for the call, the message displays like ( Connecting you to the customer... Please wait ):"),i.Sb(326,"br"),i.Sc(327,' In this case, the agent need to wait for 1 min to receive the incoming call. If he/she is not able to receive any incoming call, then Click on "STOP" & "START".'),i.Sb(328,"br"),i.Sc(329," Even then, the incoming call is not landing then inform to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(330,"div",3),i.Xb(331,"table",4),i.Xb(332,"tr"),i.Xb(333,"td"),i.Xb(334,"p"),i.Sc(335,"2. Can you please share the Internet speed on your mobile?"),i.Wb(),i.Wb(),i.Xb(336,"td",5),i.Xb(337,"span",6),i.Sb(338,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(339,"div",8),i.Xb(340,"p"),i.Xb(341,"span"),i.Sc(342,"Solution:"),i.Wb(),i.Sc(343," When Agents hits on START & waits for the call, the message displays like ( Connecting you to the customer... Please wait ):"),i.Sb(344,"br"),i.Sc(345,' In this case, the agent need to wait for 1 min to receive the incoming call. If he/she is not able to receive any incoming call, then Click on "STOP" & "START".'),i.Sb(346,"br"),i.Sc(347," Even then, the incoming call is not landing then inform to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(348,"div",3),i.Xb(349,"table",4),i.Xb(350,"tr"),i.Xb(351,"td"),i.Xb(352,"p"),i.Sc(353,"3. Have you just started calling now?Is this your FIRST Call?"),i.Wb(),i.Wb(),i.Xb(354,"td",5),i.Xb(355,"span",6),i.Sb(356,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(357,"div",8),i.Xb(358,"p"),i.Xb(359,"span"),i.Sc(360,"Solution:"),i.Wb(),i.Sc(361," When Agents hits on START & waits for the call, the message displays like ( Connecting you to the customer... Please wait ):"),i.Sb(362,"br"),i.Sc(363,' In this case, the agent need to wait for 1 min to receive the incoming call. If he/she is not able to receive any incoming call, then Click on "STOP" & "START".'),i.Sb(364,"br"),i.Sc(365," Even then, the incoming call is not landing then inform to Tech team.."),i.Wb(),i.Wb(),i.Wb(),i.Xb(366,"div",3),i.Xb(367,"table",4),i.Xb(368,"tr"),i.Xb(369,"td"),i.Xb(370,"p"),i.Sc(371,"4. Are you using True caller or any other call tracking related apps?"),i.Wb(),i.Wb(),i.Xb(372,"td",5),i.Xb(373,"span",6),i.Sb(374,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(375,"div",8),i.Xb(376,"p"),i.Xb(377,"span"),i.Sc(378,"Solution:"),i.Wb(),i.Sc(379," When Agents hits on START & waits for the call, the message displays like ( Connecting you to the customer... Please wait ):"),i.Sb(380,"br"),i.Sc(381,' In this case, the agent need to wait for 1 min to receive the incoming call. If he/she is not able to receive any incoming call, then Click on "STOP" & "START".'),i.Sb(382,"br"),i.Sc(383," Even then, the incoming call is not landing then inform to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(384,"div",3),i.Xb(385,"table",4),i.Xb(386,"tr"),i.Xb(387,"td"),i.Xb(388,"p"),i.Sc(389,"5. Are you connecting to a JIO customer"),i.Wb(),i.Wb(),i.Xb(390,"td",5),i.Xb(391,"span",6),i.Sb(392,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(393,"div",8),i.Xb(394,"p"),i.Xb(395,"span"),i.Sc(396,"Solution:"),i.Wb(),i.Sc(397," When Agents hits on START & waits for the call, the message displays like ( Connecting you to the customer... Please wait ):"),i.Sb(398,"br"),i.Sc(399,' In this case, the agent need to wait for 1 min to receive the incoming call. If he/she is not able to receive any incoming call, then Click on "STOP" & "START".'),i.Sb(400,"br"),i.Sc(401," Even then, the incoming call is not landing then inform to Tech team.."),i.Wb(),i.Wb(),i.Wb(),i.Xb(402,"h1",9),i.Sc(403,"Section 5. Incoming call not landing"),i.Wb(),i.Xb(404,"div",3),i.Xb(405,"table",4),i.Xb(406,"tr"),i.Xb(407,"td"),i.Xb(408,"p"),i.Sc(409,"1. Are you sure you are using the correct version of the APK?"),i.Wb(),i.Wb(),i.Xb(410,"td",5),i.Xb(411,"span",6),i.Sb(412,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(413,"div",8),i.Xb(414,"p"),i.Xb(415,"span"),i.Sc(416,"Solution:"),i.Wb(),i.Sc(417," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(418,"br"),i.Sc(419," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(420,"br"),i.Sc(421," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(422,"br"),i.Sc(423," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(424,"div",3),i.Xb(425,"table",4),i.Xb(426,"tr"),i.Xb(427,"td"),i.Xb(428,"p"),i.Sc(429,"2. Are you facing the issue only today?Was everything fine till today?"),i.Wb(),i.Wb(),i.Xb(430,"td",5),i.Xb(431,"span",6),i.Sb(432,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(433,"div",8),i.Xb(434,"p"),i.Xb(435,"span"),i.Sc(436,"Solution:"),i.Wb(),i.Sc(437," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(438,"br"),i.Sc(439," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(440,"br"),i.Sc(441," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(442,"br"),i.Sc(443," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(444,"div",3),i.Xb(445,"table",4),i.Xb(446,"tr"),i.Xb(447,"td"),i.Xb(448,"p"),i.Sc(449,"3. Are you using True caller or any other call tracking related apps?"),i.Wb(),i.Wb(),i.Xb(450,"td",5),i.Xb(451,"span",6),i.Sb(452,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(453,"div",8),i.Xb(454,"p"),i.Xb(455,"span"),i.Sc(456,"Solution:"),i.Wb(),i.Sc(457," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(458,"br"),i.Sc(459," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(460,"br"),i.Sc(461," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(462,"br"),i.Sc(463," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(464,"div",3),i.Xb(465,"table",4),i.Xb(466,"tr"),i.Xb(467,"td"),i.Xb(468,"p"),i.Sc(469,"4. What is the memory (RAM) configuration on your mobile?"),i.Wb(),i.Wb(),i.Xb(470,"td",5),i.Xb(471,"span",6),i.Sb(472,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(473,"div",8),i.Xb(474,"p"),i.Xb(475,"span"),i.Sc(476,"Solution:"),i.Wb(),i.Sc(477," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(478,"br"),i.Sc(479," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(480,"br"),i.Sc(481," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(482,"br"),i.Sc(483," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(484,"div",3),i.Xb(485,"table",4),i.Xb(486,"tr"),i.Xb(487,"td"),i.Xb(488,"p"),i.Sc(489,"5. Are you using mobile data or the official WiFi?"),i.Wb(),i.Wb(),i.Xb(490,"td",5),i.Xb(491,"span",6),i.Sb(492,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(493,"div",8),i.Xb(494,"p"),i.Xb(495,"span"),i.Sc(496,"Solution:");i.Wb(),i.Sc(497," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(498,"br"),i.Sc(499," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(500,"br"),i.Sc(501," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(502,"br"),i.Sc(503," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(504,"div",3),i.Xb(505,"table",4),i.Xb(506,"tr"),i.Xb(507,"td"),i.Xb(508,"p"),i.Sc(509,"6.What is the Android version (is it 9.0)?"),i.Wb(),i.Wb(),i.Xb(510,"td",5),i.Xb(511,"span",6),i.Sb(512,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(513,"div",8),i.Xb(514,"p"),i.Xb(515,"span"),i.Sc(516,"Solution:"),i.Wb(),i.Sc(517," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(518,"br"),i.Sc(519," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(520,"br"),i.Sc(521," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(522,"br"),i.Sc(523," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(524,"div",3),i.Xb(525,"table",4),i.Xb(526,"tr"),i.Xb(527,"td"),i.Xb(528,"p"),i.Sc(529,"7.Can you please share the Internet speed on your mobile?"),i.Wb(),i.Wb(),i.Xb(530,"td",5),i.Xb(531,"span",6),i.Sb(532,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(533,"div",8),i.Xb(534,"p"),i.Xb(535,"span"),i.Sc(536,"Solution:"),i.Wb(),i.Sc(537," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(538,"br"),i.Sc(539," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(540,"br"),i.Sc(541," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(542,"br"),i.Sc(543," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(544,"div",3),i.Xb(545,"table",4),i.Xb(546,"tr"),i.Xb(547,"td"),i.Xb(548,"p"),i.Sc(549,"8.Did you get any incoming call once you hit START button?"),i.Wb(),i.Wb(),i.Xb(550,"td",5),i.Xb(551,"span",6),i.Sb(552,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(553,"div",8),i.Xb(554,"p"),i.Xb(555,"span"),i.Sc(556,"Solution:"),i.Wb(),i.Sc(557," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(558,"br"),i.Sc(559," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(560,"br"),i.Sc(561," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(562,"br"),i.Sc(563," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(564,"div",3),i.Xb(565,"table",4),i.Xb(566,"tr"),i.Xb(567,"td"),i.Xb(568,"p"),i.Sc(569,"9.Run me through the complete process you are following?"),i.Wb(),i.Wb(),i.Xb(570,"td",5),i.Xb(571,"span",6),i.Sb(572,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(573,"div",8),i.Xb(574,"p"),i.Xb(575,"span"),i.Sc(576,"Solution:"),i.Wb(),i.Sc(577," When agent face (Incoming call was not answered / we were not able to reach you. Please Start again when you are ready):"),i.Sb(578,"br"),i.Sc(579," The agent need to check the Signal Strength & Internet bandwidth.(https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite(Agents need to check the SIM Signal Strength by using the link shared)."),i.Sb(580,"br"),i.Sc(581," When the agent Hits on START, make sure he / she will not receive any incoming call in between. If any call is been answered, then this message pops up."),i.Sb(582,"br"),i.Sc(583," Even after following all the three points, then issue should be upraised to Tech team."),i.Wb(),i.Wb(),i.Wb(),i.Xb(584,"h1",9),i.Sc(585,"Section 6. Auto call disconnect"),i.Wb(),i.Xb(586,"div",3),i.Xb(587,"table",4),i.Xb(588,"tr"),i.Xb(589,"td"),i.Xb(590,"p"),i.Sc(591,"1.Are you facing Auto call disconnect?"),i.Wb(),i.Wb(),i.Xb(592,"td",5),i.Xb(593,"span",6),i.Sb(594,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(595,"div",8),i.Xb(596,"p"),i.Xb(597,"span"),i.Sc(598,"Solution:"),i.Wb(),i.Sc(599," When the call gets disconnect within 0 to 10 secs:"),i.Sb(600,"br"),i.Sc(601," Update it to Tech team immediately."),i.Wb(),i.Wb(),i.Wb(),i.Xb(602,"h1",9),i.Sc(603,"Section 7. Back to Back calls"),i.Wb(),i.Xb(604,"div",3),i.Xb(605,"table",4),i.Xb(606,"tr"),i.Xb(607,"td"),i.Xb(608,"p"),i.Sc(609,"1.Is this a frequently occurring issue"),i.Wb(),i.Wb(),i.Xb(610,"td",5),i.Xb(611,"span",6),i.Sb(612,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(613,"div",8),i.Xb(614,"p"),i.Xb(615,"span"),i.Sc(616,"Solution:"),i.Wb(),i.Sc(617," While having a conversation with a customer, if you receive any second incoming call:"),i.Sb(618,"br"),i.Sc(619," Don't receive the second call unless you finish the conversation with the first customer."),i.Sb(620,"br"),i.Sc(621," Make sure the agent is not hitting \"START and STOP\" multiple times, when the agent selects 'START', then he/she need to wait for a min for an incoming call to land and not select 'START, STOP' multiple times.. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(622,"div",3),i.Xb(623,"table",4),i.Xb(624,"tr"),i.Xb(625,"td"),i.Xb(626,"p"),i.Sc(627,"2.Don\u2019t receive the 2nd call unless you dispose the first call"),i.Wb(),i.Wb(),i.Xb(628,"td",5),i.Xb(629,"span",6),i.Sb(630,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(631,"div",8),i.Xb(632,"p"),i.Xb(633,"span"),i.Sc(634,"Solution:"),i.Wb(),i.Sc(635," While having a conversation with a customer, if you receive any second incoming call:"),i.Sb(636,"br"),i.Sc(637," Don't receive the second call unless you finish the conversation with the first customer."),i.Sb(638,"br"),i.Sc(639," Make sure the agent is not hitting \"START and STOP\" multiple times, when the agent selects 'START', then he/she need to wait for a min for an incoming call to land and not select 'START, STOP' multiple times.. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(640,"div",3),i.Xb(641,"table",4),i.Xb(642,"tr"),i.Xb(643,"td"),i.Xb(644,"p"),i.Sc(645,"3.Are you hitting START/STOP buttons multiple times?"),i.Wb(),i.Wb(),i.Xb(646,"td",5),i.Xb(647,"span",6),i.Sb(648,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(649,"div",8),i.Xb(650,"p"),i.Xb(651,"span"),i.Sc(652,"Solution:"),i.Wb(),i.Sc(653," While having a conversation with a customer, if you receive any second incoming call:"),i.Sb(654,"br"),i.Sc(655," Don't receive the second call unless you finish the conversation with the first customer."),i.Sb(656,"br"),i.Sc(657," Make sure the agent is not hitting \"START and STOP\" multiple times, when the agent selects 'START', then he/she need to wait for a min for an incoming call to land and not select 'START, STOP' multiple times.. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(658,"div",3),i.Xb(659,"table",4),i.Xb(660,"tr"),i.Xb(661,"td"),i.Xb(662,"p"),i.Sc(663,"4.Are you disposing the current call correctly"),i.Wb(),i.Wb(),i.Xb(664,"td",5),i.Xb(665,"span",6),i.Sb(666,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(667,"div",8),i.Xb(668,"p"),i.Xb(669,"span"),i.Sc(670,"Solution:"),i.Wb(),i.Sc(671," While having a conversation with a customer, if you receive any second incoming call:"),i.Sb(672,"br"),i.Sc(673," Don't receive the second call unless you finish the conversation with the first customer."),i.Sb(674,"br"),i.Sc(675," Make sure the agent is not hitting \"START and STOP\" multiple times, when the agent selects 'START', then he/she need to wait for a min for an incoming call to land and not select 'START, STOP' multiple times.. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(676,"div",3),i.Xb(677,"table",4),i.Xb(678,"tr"),i.Xb(679,"td"),i.Xb(680,"p"),i.Sc(681,"5.Run me through the complete process you are following"),i.Wb(),i.Wb(),i.Xb(682,"td",5),i.Xb(683,"span",6),i.Sb(684,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(685,"div",8),i.Xb(686,"p"),i.Xb(687,"span"),i.Sc(688,"Solution:"),i.Wb(),i.Sc(689," While having a conversation with a customer, if you receive any second incoming call:"),i.Sb(690,"br"),i.Sc(691," Don't receive the second call unless you finish the conversation with the first customer."),i.Sb(692,"br"),i.Sc(693," Make sure the agent is not hitting \"START and STOP\" multiple times, when the agent selects 'START', then he/she need to wait for a min for an incoming call to land and not select 'START, STOP' multiple times.. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(694,"h1",9),i.Sc(695,"Section 8. Get Info issue"),i.Wb(),i.Xb(696,"div",3),i.Xb(697,"table",4),i.Xb(698,"tr"),i.Xb(699,"td"),i.Xb(700,"p"),i.Sc(701,"1.Can you please tell me the customer number you are connecting to?"),i.Wb(),i.Wb(),i.Xb(702,"td",5),i.Xb(703,"span",6),i.Sb(704,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(705,"div",8),i.Xb(706,"p"),i.Xb(707,"span"),i.Sc(708,"Solution:"),i.Wb(),i.Sc(709," If agent is not able to view his 'get info' screen:"),i.Sb(710,"br"),i.Sc(711," Agent need to observe the incoming number and inform the Tech team. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(712,"div",3),i.Xb(713,"table",4),i.Xb(714,"tr"),i.Xb(715,"td"),i.Xb(716,"p"),i.Sc(717,"2.Are you able to speak to the customer and still not able to see his details in the screen?"),i.Wb(),i.Wb(),i.Xb(718,"td",5),i.Xb(719,"span",6),i.Sb(720,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(721,"div",8),i.Xb(722,"p"),i.Xb(723,"span"),i.Sc(724,"Solution:"),i.Wb(),i.Sc(725," If agent is not able to view his 'get info' screen:"),i.Sb(726,"br"),i.Sc(727," Agent need to observe the incoming number and inform the Tech team. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(728,"h1",9),i.Sc(729,"Section 9. ACP form"),i.Wb(),i.Xb(730,"div",3),i.Xb(731,"table",4),i.Xb(732,"tr"),i.Xb(733,"td"),i.Xb(734,"p"),i.Sc(735,"1.Do you see any error displayed in the disposition screen?"),i.Wb(),i.Wb(),i.Xb(736,"td",5),i.Xb(737,"span",6),i.Sb(738,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(739,"div",8),i.Xb(740,"p"),i.Xb(741,"span"),i.Sc(742,"Solution:"),i.Wb(),i.Sc(743," Specific Issue (When agent comes across this error)"),i.Sb(744,"br"),i.Sc(745," Check the Android version and the Incoming number."),i.Sb(746,"br"),i.Sc(747," If issue still persists, then check with Tech team. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(748,"div",3),i.Xb(749,"table",4),i.Xb(750,"tr"),i.Xb(751,"td"),i.Xb(752,"p"),i.Sc(753,"2.Did you see something unusual during the entire calling process for this customer?"),i.Wb(),i.Wb(),i.Xb(754,"td",5),i.Xb(755,"span",6),i.Sb(756,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(757,"div",8),i.Xb(758,"p"),i.Xb(759,"span"),i.Sc(760,"Solution:"),i.Wb(),i.Sc(761," Specific Issue (When agent comes across this error)"),i.Sb(762,"br"),i.Sc(763," Check the Android version and the Incoming number."),i.Sb(764,"br"),i.Sc(765," If issue still persists, then check with Tech team. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(766,"h1",9),i.Sc(767,"Section 10. Could not reach your number at this moment...."),i.Wb(),i.Xb(768,"div",3),i.Xb(769,"table",4),i.Xb(770,"tr"),i.Xb(771,"td"),i.Xb(772,"p"),i.Sc(773,"1.How is the signal strength in your mobile"),i.Wb(),i.Wb(),i.Xb(774,"td",5),i.Xb(775,"span",6),i.Sb(776,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(777,"div",8),i.Xb(778,"p"),i.Xb(779,"span"),i.Sc(780,"Solution:"),i.Wb(),i.Sc(781," If the agent's number is a prepaid connection, he has to ensure that the account has minimum balance in the account to receive incoming calls"),i.Sb(782,"br"),i.Sc(783," For JIO sims, incoming calls dont land in the first attempt"),i.Sb(784,"br"),i.Sc(785," If the signal coverage is less, restarting the phone might help in improving the good network coverage"),i.Sb(786,"br"),i.Sc(787," If the agent has blocked the incoming call from the specific numbers, check if this no. is in the blocked list. If yes, then he will not get the incoming calls"),i.Sb(788,"br"),i.Sc(789," The no. given to Smarterbiz for registration should be in the same handset in which UEarn is installed. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(790,"div",3),i.Xb(791,"table",4),i.Xb(792,"tr"),i.Xb(793,"td"),i.Xb(794,"p"),i.Sc(795,"2.Are you using JIO sim?"),i.Wb(),i.Wb(),i.Xb(796,"td",5),i.Xb(797,"span",6),i.Sb(798,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(799,"div",8),i.Xb(800,"p"),i.Xb(801,"span"),i.Sc(802,"Solution:"),i.Wb(),i.Sc(803," If the agent's number is a prepaid connection, he has to ensure that the account has minimum balance in the account to receive incoming calls"),i.Sb(804,"br"),i.Sc(805," For JIO sims, incoming calls dont land in the first attempt"),i.Sb(806,"br"),i.Sc(807," If the signal coverage is less, restarting the phone might help in improving the good network coverage"),i.Sb(808,"br"),i.Sc(809," If the agent has blocked the incoming call from the specific numbers, check if this no. is in the blocked list. If yes, then he will not get the incoming calls"),i.Sb(810,"br"),i.Sc(811," The no. given to Smarterbiz for registration should be in the same handset in which UEarn is installed. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(812,"div",3),i.Xb(813,"table",4),i.Xb(814,"tr"),i.Xb(815,"td"),i.Xb(816,"p"),i.Sc(817,"3.Are you having a prepaid connection"),i.Wb(),i.Wb(),i.Xb(818,"td",5),i.Xb(819,"span",6),i.Sb(820,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(821,"div",8),i.Xb(822,"p"),i.Xb(823,"span"),i.Sc(824,"Solution:"),i.Wb(),i.Sc(825," If the agent's number is a prepaid connection, he has to ensure that the account has minimum balance in the account to receive incoming calls"),i.Sb(826,"br"),i.Sc(827," For JIO sims, incoming calls dont land in the first attempt"),i.Sb(828,"br"),i.Sc(829," If the signal coverage is less, restarting the phone might help in improving the good network coverage"),i.Sb(830,"br"),i.Sc(831," If the agent has blocked the incoming call from the specific numbers, check if this no. is in the blocked list. If yes, then he will not get the incoming calls"),i.Sb(832,"br"),i.Sc(833," The no. given to Smarterbiz for registration should be in the same handset in which UEarn is installed. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(834,"div",3),i.Xb(835,"table",4),i.Xb(836,"tr"),i.Xb(837,"td"),i.Xb(838,"p"),i.Sc(839,"4.Have you blocked any numbers from receiving incoming calls"),i.Wb(),i.Wb(),i.Xb(840,"td",5),i.Xb(841,"span",6),i.Sb(842,"i",7),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(843,"div",8),i.Xb(844,"p"),i.Xb(845,"span"),i.Sc(846,"Solution:"),i.Wb(),i.Sc(847," If the agent's number is a prepaid connection, he has to ensure that the account has minimum balance in the account to receive incoming calls"),i.Sb(848,"br"),i.Sc(849," For JIO sims, incoming calls dont land in the first attempt"),i.Sb(850,"br"),i.Sc(851," If the signal coverage is less, restarting the phone might help in improving the good network coverage"),i.Sb(852,"br"),i.Sc(853," If the agent has blocked the incoming call from the specific numbers, check if this no. is in the blocked list. If yes, then he will not get the incoming calls"),i.Sb(854,"br"),i.Sc(855," The no. given to Smarterbiz for registration should be in the same handset in which UEarn is installed. "),i.Wb(),i.Wb(),i.Wb(),i.Xb(856,"div"),i.Xb(857,"div",10),i.Xb(858,"div",11),i.Xb(859,"h2",12),i.Sc(860,"Smarter BIZ Support"),i.Wb(),i.Xb(861,"p"),i.Sc(862,"Have more questions? 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i=JSON.parse(a.definition);this.questionnaire=i,this.callFlowJsonSections=[{title:"",description:"",mandatory:"n",child:this.questionnaire}],t.callFlowJsonSections=this.callFlowJsonSections}console.log(n),t&&t.dialing&&3==t.dialing&&(t.dialing=void 0,t.dialNum=void 0),t.status="establishing",t.callStart=Q().utc(),this.myservice.updateCallStatus(t),this.counter=0,this.startCallDial()},e=>{this.showHideConnecting=!1})}else{var n={customer_number:"+91"+e.dialNum,agent_number:this.user.phone,user_id:this.myUser.id,caller_id:this._caller_id,networktype:"WIFI",pingdelay:"45"};this.user.sip_id&&(n.sip_id=this.user.sip_id),this.API.sipOutboundCall(n,this.user.server_url,this.c2cEndPoint).subscribe(e=>{},e=>{console.log(e)})}var i=this.callStatus;i.dialing=3,this.myservice.updateCallStatus(i)}}),this.user.sip_id?this.API.getSipUserByPhone(this.user.sip_id,this.api_end_point).subscribe(e=>{const t=e.success,n={delegate:{onCallCreated:()=>{console.log("[SIP.js Demo] Call created")},onCallReceived:()=>{console.log("[SIP.js Demo] Call received")},onCallAnswered:()=>{console.log("[SIP.js Demo] Call answered")},onCallHangup:()=>{console.log("[SIP.js Demo] Call hangup")},onCallHold:e=>{console.log(`[SIP.js Demo] Call hold ${e}`)}},media:{remote:{audio:this.$player}},userAgentOptions:{displayName:"SIP.js Demo"}};this.options=iI.Web.SimpleUserOptions={aor:"sip:echo@sipjs.onsip.com",media:{constraints:{audio:!0,video:!1},remote:{audio:this.$player}}},new iI.Web.SimpleUser(this.server,n);const i={server:"wss://edge.sip.onsip.com"};this.user&&this.user.sip_id&&this.user.sip_id.length&&-1!=this.user.sip_id.indexOf(".knowlarity.com")&&(i.server="wss://webrtchablr.knowlarity.com/ws");const a=iI.UserAgent.makeURI("sip:"+this.user.sip_id),o=new iI.UserAgent({authorizationPassword:t.sip_password,authorizationUsername:t.sip_auth,transportOptions:i,uri:a});var r=this;o.delegate={onInvite(e){const t=e;t.delegate={onRefer(e){}};const n=new 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t=r.myservice.get_stage_settings();if(t&&t.extraoptions)for(let e of t.extraoptions)if("questionnaire"==e.name){var a=JSON.parse(e.definition);r.questionnaire=a,r.callFlowJsonSections=[{title:"",description:"",mandatory:"n",child:r.questionnaire}],i.callFlowJsonSections=r.callFlowJsonSections}i&&i.dialing&&3==i.dialing&&(i.dialing=void 0,i.dialNum=void 0),i.status="establishing",i.callStart=Q().utc(),r.myservice.updateCallStatus(i),r.counter=0,r.startCallDial();break;case iI.SessionState.Established:e.sessionDescriptionHandler.peerConnection.getReceivers().forEach(e=>{e.track&&n.addTrack(e.track)}),r.$player.srcObject=n,r.$player.play(),(i=r.callStatus||{}).status="accepted",r.myservice.updateCallStatus(i);break;case iI.SessionState.Terminated:(i=r.callStatus||{}).status="terminated",i.callEnd=Q().utc(),r.myservice.updateCallStatus(i)}}),t.accept({sessionDescriptionHandlerOptions:{constraints:{audio:!0,video:!1}}})}};const s=new iI.Registerer(o);o.start().then(()=>{s.register()})},e=>{console.log(e)}):alert("Desktop Calling Not Enabled")}ngOnDestroy(){this.subscription.unsubscribe()}endCall(){var e=[];for(let l of this.callFlowJsonSections){var t=[];for(let e of l.child){var n={"Q:":e.q,"A:":e.answer||""};if(e.action_type&&(n["action_type:"]=e.action_type),t.push(JSON.stringify(n)),e[e.answer])for(let n of e[e.answer]){var i={"Q:":n.q,"A:":n.answer||""};if(n.action_type&&(i["action_type:"]=n.action_type),t.push(JSON.stringify(i)),n[n.answer])for(let e of n[n.answer]){var a={"Q:":e.q,"A:":e.answer||""};e.action_type&&(a["action_type:"]=e.action_type),t.push(JSON.stringify(a))}}}e=t}var o=this.callStatus;if(o.status="end_call_agent",this.callFlowJsonSections&&(o.callFlowJsonSections=this.callFlowJsonSections,o.QA=e),this.isAppAgent&&"end_call_agent"==o.status){var r={user_id:this.user.id,contact_person:{number:this.customerInfo.customer_number},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||Q().utc(),substatus1:"",substatus2:"",machine_status:"",wrapup:0,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||Q().utc(),customkvs:""};this.callStatus.callFlowJsonSections&&(r.extranotes=JSON.stringify({experience:this.callStatus.QA})),this.API.salesStatus(r,this.user.server_url).subscribe(e=>{this.getContacted()},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideConnecting=!1,this.showHideCallPad=!1,this.myservice.clearCallStatus(),this.customerInfo="",this.widgetUser="";for(var s=window.setInterval(()=>{},99999),c=0;c<s;c++)window.clearInterval(c)}else this.showHide_Connected=!1,this.showHideConnecting=!1,this.myservice.updateCallStatus(o)}removeNum(){let 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a=this.callFlowJsonSections[t].child[n].cb_data,o=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer:"";""==o?o+=a[i]:o=o+","+a[i],this.callFlowJsonSections[t].child[n].answer=o}else for(var r=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer.split(","):[],s=0;s<r.length;s++)if(r[s]==this.callFlowJsonSections[t].child[n].cb_data[i]){r.splice(s,1),this.callFlowJsonSections[t].child[n].answer=r.toString();break}for(var c=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer.split(","):[],l=this.callFlowJsonSections[t].child[n].cb_data,d=[],b=0;b<l.length;b++)for(var u=0;u<c.length;u++)l[b]==c[u]&&d.push(l[b]);this.callFlowJsonSections[t].child[n].answer=d.toString();var p=this.callStatus;this.callFlowJsonSections&&(p.callFlowJsonSections=this.callFlowJsonSections),this.myservice.updateCallStatus(p)}change_date(e,t,n){this.callFlowJsonSections[t].child[n].answer=e.value}change_time(e,t,n){var i=this.callFlowJsonSections[t].child[n].answer,a=e.target.value.split(":");Q(i).add(Number(a[0]),"hours").add(Number(a[1]),"minutes")}changeFile(e,t){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];let n=new FormData;n.append("image",e.target.files[0],e.target.files[0].name),this.API.uploadAnyFile(n,this.api_end_point).subscribe(e=>{this.callFlowJsonSections[0].child[t].answer=e.url},e=>{console.log(e)})}}changeFileLevel2(e,t,n,i,a,o){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];let a=new 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i=window.setInterval(()=>{},99999),a=0;a<i;a++)window.clearInterval(a);this.isAppAgent||null!=n.dialNum||this.fetchUser(this.customerInfo.customer_number)}this.socket.emit("pushnotif-ack",this.user.if,JSON.parse(t).data,"Connecting")}),this.socket.on("isalive",e=>{this.socket.emit("isalive-ack",this.user.id)}),this.socket.on("message",e=>{console.log("socket-",e)})}),this.socket.on("TEST_CONNECTION",e=>{this.socketStatusBeforeCheck=e.status}),this.socket.on("questionnaire",e=>{console.log(e)})}fetchUser(e){this.API.getWidgetUserByPhone(e,this.api_end_point).subscribe(e=>{let t=e;if(t&&t.success){var n=this.callStatus;this.widgetUser?t.success.external_url!=this.widgetUser.external_url&&(this.counter=0,this.widgetUser.external_url=t.success.external_url,n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n)):(this.widgetUser=t.success,n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n))}})}onInvite(e){e.accept()}getHomeData(){let e=new Date,t=new Date(e.setDate(e.getDate()-30)).toISOString(),n=new Date(e.setDate(e.getDate()+30)).toISOString(),i=this.user.id;this.API.agentPluginHome({userid:i,start_time:t,end_time:n,agents_list:i},this.api_end_point).subscribe(e=>{let t=e;t&&(this._auditScore=t.audited_score,this._auditTime=t.talk_time)})}getDashboardList(){let e=new Date,t=new Date(e.setDate(e.getDate()-30)).toISOString(),n=new Date(e.setDate(e.getDate()+30)).toISOString();this.API.agentPluginDashboardList({userid:this.user.id,start_time:t,end_time:n,skip:0,calendar_type:"smartercalendar",top:100},this.api_end_point).subscribe(e=>{let t=e.event;this._countfollowUpLength=this.API.followupTodo(0!=t.length?t[0].flpcount[0]:0)})}getAgentSlot(){this.API.agentPluginGetAgentSlot({userid:this.user.id},this.api_end_point).subscribe(e=>{let t=e.success.data;if(t)for(let n of t)for(let e of n.rows)"Available"!=e.status||this._availableSlots||(this._availableSlots=n.date+" "+e.time),"Booked"!=e.status||this._nextBooked||(this._nextBooked=n.date+" "+e.time)})}getContacted(){let e=new Date,t=new Date(e.setDate(e.getDate()-30)).toISOString(),n=new Date(e.setDate(e.getDate()+30)).toISOString();this.API.agentPluginContacted({userid:this.user.id,start_time:t,end_time:n},this.api_end_point).subscribe(e=>{let t=e.success;if(t){let e=t.filter(e=>"call"==e.event_type);this._countLeadLength=this.API.leadsConnected(e.length)}})}startCallDial(){}transformUrl(e){}startSession(){if(document.getElementById("code")){let e=document.getElementById("code").value;e=e.substring(0,e.length-1),document.getElementById("code").value=e}this.myservice.clearCallStatus(),this.showHideStartCallButton=!0,this.showHideCallPad=!1,this.API.remoteDialStart(this.user.id,this.user.server_url).subscribe(e=>{this.sessionStarted=!0},e=>{console.log(e)})}endSession(){if(document.getElementById("code")){let 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Bengal",cities:["Kolkata","Howrah"]}],this.linkedInCredentials={clientId:"7754fgjnnfa2j2",redirectUrl:"",scope:"r_liteprofile%20r_emailaddress"},this.disabledBtnRegister=!1,this.countryUnitedStateList=[],this.IndiaCountryStates=[],this.showHideOtherCity=!1,this._service.clearAllItems(),this.createdForm=this.formbuilder.group({fullName:["",[X.D.required]],mobileNo:["",[X.D.required,X.D.minLength(10),X.D.maxLength(10),X.D.pattern("^[0-9]*$")]],email:["",[X.D.required,X.D.email,X.D.maxLength(250),X.D.minLength(5),X.D.pattern(/.+@.+\..+/)]],password:["",[X.D.required,X.D.minLength(8),X.D.maxLength(15)]],gender:["M"],age:["",X.D.required],state:["",X.D.required],city:["",X.D.required],othercity:[""],source:["",X.D.required],typingSpeed:["",X.D.required],language:["",X.D.required],educatioanl:["",X.D.required],countryCode:["+91",X.D.required],workExperience:["",X.D.required],setup:["",X.D.required],myControl:[""],fileSource:[""],file:[""]})}ngOnInit(){this.api_end_point=this._service.get_API_End_Point(),this.IndiaCountryStates=this.countryList,this.linkedInCredentials.redirectUrl=location.protocol+"//"+location.host+location.pathname,this.linkedInToken=this.route.snapshot.queryParams.code,console.log(this.linkedInToken),this.linkedInToken&&this.fetchLinkedinProfile(),window.scroll({top:0});try{let e=localStorage.getItem("register-form");if(e){let t=JSON.parse(e);this.createdForm.controls.fullName.setValue(t.fullName),this.createdForm.controls.mobileNo.setValue(t.mobileNo),this.createdForm.controls.email.setValue(t.email),this.createdForm.controls.password.setValue(t.password),this.createdForm.controls.gender.setValue(t.gender),this.createdForm.controls.age.setValue("1970-01-01T00:00:00.000Z"==t.age||null==t.age?"":new Date(t.age)),this.createdForm.controls.state.setValue(t.state),this.createdForm.controls.city.setValue("Other"==t.city?"":t.city),this.changeCountry(t.state),this.createdForm.controls.source.setValue(t.source),this.createdForm.controls.typingSpeed.setValue(t.typingSpeed),this.createdForm.controls.language.setValue(t.language),this.createdForm.controls.educatioanl.setValue(t.educatioanl),this.createdForm.controls.countryCode.setValue(t.countryCode),this.createdForm.controls.workExperience.setValue(t.workExperience),this.createdForm.controls.setup.setValue(t.setup)}}catch(e){}this.sub=this.activateRoute.params.subscribe(e=>{e.id&&(this.selectedClientId=this.client_ids[e.id],this.API.getClientConfig(e.id).subscribe(e=>{e.errors||e.success&&(this.selectedClientId={rec_id:e.success.recruitment_groupid,group_id:e.success.groupid,trainer_id:e.success.trainer_groupid,name:e.success.name})})),console.log(this.selectedClientId)}),this.onChanges(),this.authService.authState.subscribe(e=>{console.log(e),this.createdForm.controls.fullName.setValue(e.name),this.createdForm.controls.email.setValue(e.email)}),this.getUnitedStatesCountryList()}getUnitedStatesCountryList(){this.countryUnitedStateList=[{name:"Alabama",cities:["Alexander 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City","Other"]},{name:"Georgia",cities:["Albany","Americus","Blairsville","Columbus","Dalton","Darien","Rome","Washington","Other"]},{name:"Hawaii",cities:["Hanalei","Hilo","Honaunau","Honolulu","Kahului","Kaneohe","Kapaa","Kawaihae","Lahaina","Laie","Wahiawa","Wailuku","Waimea"]},{name:"Idaho",cities:["Blackfoot","Boise","Bonners Ferry","Caldwell","Coeur d\u2019Alene","Idaho City","Idaho Falls","Kellogg","Lewiston","Moscow","Nampa","Pocatello","Priest River","Rexburg","Sun Valley","Twin Falls"]},{name:"Illinois",cities:["Alton","Belleville","Brookfield","Calumet City","Salem","Vandalia","Wood River","Zion","Other"]},{name:"Indiana",cities:["Anderson","Bedford","Bloomington","Columbus","Connersville","Corydon","Other"]},{name:"Iowa",cities:["Amana Colonies","Ames","Boone","Burlington","Cedar Falls","Cedar Rapids","Other"]},{name:"Kansas",cities:["Abilene","Arkansas City","Atchison","Kansas City","Newton","Salina","Wichita"]},{name:"Kentucky",cities:["Ashland","Barbourville","Bardstown","Berea","Other"]},{name:"Louisiana",cities:["Abbeville","Alexandria","Bastrop","Baton Rouge","Bogalusa","Bossier City","Gretna","Houma","Lafayette","Lake Charles","Monroe","Morgan City","Natchitoches","New Iberia","New Orleans","Opelousas","Ruston","Saint Martinville","Shreveport","Thibodaux"]},{name:"Maine",cities:["Auburn","Augusta","Bangor","Farmington","Orono","Portland","Rockland","York"]},{name:"Maryland",cities:["Aberdeen","Annapolis","Baltimore","Bethesda-Chevy Chase","Bowie","Cambridge","Other"]},{name:"Massachusetts",cities:["Abington","Adams","Amesbury","Bourne","Chicopee","Dennis","Harwich","Other"]},{name:"Michigan",cities:["Adrian","Alma","Ann Arbor","Battle Creek","Bay City","Benton Harbor","Cheboygan","Dearborn","Other"]},{name:"Minnesota",cities:["Albert Lea","Brainerd","Hastings","Hibbing","International Falls","Rochester","Saint Cloud","Willmar","Winona","Other"]},{name:"Mississippi",cities:["Bay Saint Louis","Biloxi","Canton","Columbia","Columbus","Pascagoula","Yazoo City","Other"]},{name:"Missouri",cities:["Boonville","Branson","Cape Girardeau","Lamar","Saint Joseph","Saint Louis","Sainte Genevieve","West Plains","Other"]},{name:"Montana",cities:["Anaconda","Billings","Bozeman","Great Falls","Havre","Other"]},{name:"Nebraska",cities:["Beatrice","Bellevue","Boys Town","Chadron","Columbus","Fremont","Grand Island","Hastings","Kearney","Lincoln","McCook","Minden","Nebraska City","Sidney","Other"]},{name:"Nevada",cities:["Boulder City","Carson City","Elko","Ely","Fallon","Genoa","Goldfield","Henderson","Las Vegas","North Las Vegas","Reno","Sparks","Virginia City","Winnemucca"]},{name:"New Hampshire",cities:["Berlin","Concord","Laconia","Lebanon","Salem","Somersworth","Other"]},{name:"New Jersey",cities:["Asbury Park","Clifton","Lakehurst","Long Branch","Madison","Princeton","Union City","Woodbridge","Other"]},{name:"New Mexico",cities:["Acoma","Hobbs","Shiprock","Silver City","Tucumcari","Other"]},{name:"New York",cities:["Albany","Amsterdam","Bronx","Cortland","Jamestown","New York City","Yonkers","Other"]},{name:"North Carolina",cities:["Asheboro","Concord","Halifax","Morganton","Washington","Other"]},{name:"North Dakota",cities:["Bismarck","Devils Lake","Dickinson","Fargo","Grand Forks","Jamestown","Mandan","Minot","Rugby","Valley City","Wahpeton","Williston"]},{name:"Ohio",cities:["KAkron","Alliance","Ashtabula","Bedford","Other"]},{name:"Oklahoma",cities:["Ada","Claremore","Elk City","Lawton","Midwest City","Woodward","Other"]},{name:"Oregon",cities:["Baker City","Beaverton","Bend","Brookings","Other"]},{name:"Pennsylvania",cities:["Abington","Aliquippa","Other"]},{name:"Rhode Island",cities:["Kingston","Middletown","Other"]},{name:"South Carolina",cities:["Columbia","Darlington","Other"]},{name:"South Dakota",cities:["Aberdeen","Brookings","Other"]},{name:"Tennessee",cities:["Athens","Chattanooga","Other"]},{name:"Texas",cities:["Crystal City","Dallas","Other"]},{name:"Utah",cities:["Alta","Delta","Other"]},{name:"Vermont",cities:["Barre","Newport","Other"]},{name:"Virginia",cities:["Hanover","Hampton","Other"]},{name:"Washington",cities:["Kelso","Longview","Other"]},{name:"West Virginia",cities:["Bath","Bluefield","Other"]},{name:"Wisconsin",cities:["Baraboo","Madison","Other"]},{name:"Wyoming",cities:["Cody","Powell","Other"]}]}ngOnDestroy(){this.sub.unsubscribe()}signInWithGoogle(){this.authService.signIn(_R.b.PROVIDER_ID)}signInWithFB(){this.authService.signIn(_R.a.PROVIDER_ID)}signInWithLinkedin(){console.log(`https://www.linkedin.com/uas/oauth2/authorization?response_type=code&client_id=${this.linkedInCredentials.clientId}&redirect_uri=${this.linkedInCredentials.redirectUrl}&scope=${this.linkedInCredentials.scope}`),window.location.href=`https://www.linkedin.com/uas/oauth2/authorization?response_type=code&client_id=${this.linkedInCredentials.clientId}&redirect_uri=${this.linkedInCredentials.redirectUrl}&scope=${this.linkedInCredentials.scope}`}fetchLinkedinProfile(){this.API.fetchLinkedinProfile(`?auth_code=${this.linkedInToken}&redirectUrl=${this.linkedInCredentials.redirectUrl}`,this.api_end_point).subscribe(e=>{e.errors||e.success&&(this.createdForm.controls.fullName.setValue(e.success.name),this.createdForm.controls.email.setValue(e.success.email))})}signOut(){this.authService.signOut()}backtoLogin(){this.router.navigateByUrl("/login")}changeCountry(e,t=!1){this.showHideOtherCity=!1,t&&this.createdForm.controls.city.setValue(""),this.cities=this.countryList.find(t=>t.name==e).cities,this.getcitiesList(this.cities)}getcitiesList(e=[]){this.filteredOptions=this.createdForm.controls.myControl.valueChanges.pipe(Object(rS.a)(""),Object(sS.a)(e=>this._filter(e)))}_filter(e){const t=e.toLowerCase();return this.cities.filter(e=>0===e.toLowerCase().indexOf(t))}selectedFile(e){this.showHideOtherCity=!1,this.cityvaluesave=e,"Other"==e&&(this.showHideOtherCity=!0)}get _form(){return this.createdForm.controls}registerBtn(e){const t=new RegExp("^[a-zA-Z ]*$"),n=new RegExp("^[0-9]");this.showHideMessage=!1;let i=e.controls.fullName.value,a="+91"+e.controls.mobileNo.value,o=e.controls.email.value,r=e.controls.password.value,s=e.controls.gender.value,c=e.controls.age.value,l=e.controls.state.value,d=e.controls.city.value,b=e.controls.othercity.value,u=e.controls.source.value,p=e.controls.typingSpeed.value,h=e.controls.language.value,m=e.controls.educatioanl.value,g=e.controls.workExperience.value,f=e.controls.setup.value;if(""==i||null==i)return this.messageDisplay="Please enter full name*",this.msgColor="red",this.showHideMessage=!0,void window.scroll({top:20,left:0,behavior:"smooth"});if(!t.test(e.controls.fullName.value))return this.messageDisplay="Special Characters and numbers not allowed in name*",this.msgColor="red",this.showHideMessage=!0,void window.scroll({top:20,left:0,behavior:"smooth"});if(""==a||null==e.controls.mobileNo.value)return this.messageDisplay="Please enter mobile number*",this.msgColor="red",this.showHideMessage=!0,void window.scroll({top:20,left:0,behavior:"smooth"});if(e.controls.mobileNo.value.length<10)return this.messageDisplay="Mobile Number should be 10 digit*",this.msgColor="red",this.showHideMessage=!0,void window.scroll({top:20,left:0,behavior:"smooth"});if(!n.test(e.controls.mobileNo.value))return this.messageDisplay="Special Characters not allowed in mobile number*",this.msgColor="red",this.showHideMessage=!0,void window.scroll({top:20,left:0,behavior:"smooth"});if(""==o||null==o)return this.messageDisplay="Please enter email*",this.msgColor="red",this.showHideMessage=!0,void window.scroll({top:20,left:0,behavior:"smooth"});if(0==/^([A-Za-z0-9_\-\.])+\@([A-Za-z0-9_\-\.])+\.([A-Za-z]{2,4})$/.test(o))return 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t.id==e.id})))},this.colWd=6,this.myUser=this._service.get_loggedin_user()}ngOnInit(){this.api_end_point=this._service.get_API_End_Point(),this.callStatus=this._service.getLastCallStatus(),this.messagingService.receiveMessage(),this.messagingService.getMessage().subscribe(e=>{if(null!=e){var t=JSON.parse(e.data.data);"Customer Page URL UPDATE"==t.title&&this.API.getWidgetUserByPhone(""+t.customer_number,this.api_end_point).subscribe(e=>{e&&e.success&&this.groupList[this.selectedActive].messages[0].phone==e.success.phone&&(this.widgetUser=e.success,this.counter=0)})}}),this._service.getCallStatus().subscribe(e=>{}),this.groupList=[],this.subscribe(),this.initSocket(),window.location.pathname.includes("text")&&(this.isTextComponent=!0),window.location.pathname.includes("whatsapp")&&(this.isWhatsappComponent=!0)}subscribe(){this.API.subscribe({username:this.myUser.name,userid:this.myUser.id,client:"WEB"}).subscribe(e=>{e&&"Subscription Done"===e.message&&(this.channels=e.channels,this.allData=e,this.extractGroupList(e.channels))})}extractGroupList(e){for(let i in e)"CUSTOMER"==i&&(this.selectedChannel=this.channels[i]);let t=e.CUSTOMER;if(t.messages&&t.messages.length){for(let e in t.messages){var n=t.messages[e];const i=this.uniqueAgents.indexOf(n.from_id),a=this.uniqueAgents.indexOf(n.to_id);n.message=n.channel_type&&"WHATSAPP"==n.channel_type||"CUSTOMER_CHANNEL"==n.channel?"CUSTOMER_CHANNEL"!=n.channel||n.decrypt?n.message:decodeURIComponent(escape(window.atob(n.message))):this.decryptMessage(n.from_id,n.groupid,n.message),n.decrypt=!0,this.isTextComponent?"SMS"==n.channel_type&&this.appendMessageToGroup("CUSTOMER",n,this.myUser.id!=n.from_id?i:a):this.isWhatsappComponent?"WHATSAPP"==n.channel_type&&(this.myUser.id!=n.from_id?this.appendMessageToGroup("CUSTOMER",n,i,!n[n.to_id+"_seen"]):this.appendMessageToGroup("CUSTOMER",n,a,!n[n.to_id+"_seen"],!1,n.to_id)):this.myUser.id!=n.from_id&&"SMS"!=n.channel_type&&"WHATSAPP"!=n.channel_type?this.appendMessageToGroup("CUSTOMER",n,i,!n[n.to_id+"_seen"]):"SMS"!=n.channel_type&&"WHATSAPP"!=n.channel_type&&this.appendMessageToGroup("CUSTOMER",n,a,!n[n.to_id+"_seen"])}this.sortByTime()}this.setupSocketConnection(this.selectedChannel.channel)}initSocket(){this.socket.on("connect",()=>{console.log(this.socket),this.socketId=this.socket.id,console.log("Connecting -- ",this.socket.id),this.socket.emit("SOCKET_CONNECTION",{userid:this.myUser.id,socketid:this.socketId})}),this.socket.on("TEST_CONNECTION",e=>{this.socketStatusBeforeCheck=e.status,console.log(this.socketStatusBeforeCheck)}),this.username=this.myUser.name,this.role=this.myUser.role}fetchUser(e){this.API.getWidgetUserByPhone(e.includes("+")?e:"+"+e,this.api_end_point).subscribe(e=>{let t=e;t.success&&(this.widgetUser?t.success.external_url==this.widgetUser.external_url&&t.success.state==this.widgetUser.state&&t.success.name==this.widgetUser.name||(this.widgetUser.external_url=t.success.external_url,this.widgetUser.state=t.success.state,this.widgetUser.name=t.success.name,this.widgetUser.message=t.success.message,this.counter=0):this.widgetUser=t.success)})}transformUrl(e){if(0==this.counter)return this.counter++,this._sanitizer.bypassSecurityTrustResourceUrl(e)}sendMessage_With_Enter(e){if(this.mandatoryFiled=!1,""==this.txtmsg||null==e)return void(this.mandatoryFiled=!0);let t={type:"CHAT_MESSAGE",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,phone:this.myUser.phone,session_id:""};this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length&&this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id&&(t.session_id=this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id),"WHATSAPP"==this.groupList[this.selectedActive].messages[0].channel_type&&(t.channel_type="WHATSAPP"),t.message=this.groupList[this.selectedActive].messages[0].channel_type&&"WHATSAPP"==this.groupList[this.selectedActive].messages[0].channel_type||"CUSTOMER_CHANNEL"==t.channel?btoa(unescape(encodeURIComponent(e))):this.encryptMessage(this.myUser.id,this.allData.groupid,e),"SMS"==this.groupList[this.selectedActive].messages[0].channel_type&&(t.channel_type="SMS"),this.API.message(t).subscribe(e=>{this.txtmsg=""})}setupSocketConnection(e){this.socket.on(e,e=>{e.message=e.channel_type&&"WHATSAPP"==e.channel_type||"CUSTOMER_CHANNEL"==e.channel?"CUSTOMER_CHANNEL"==e.channel?decodeURIComponent(escape(window.atob(e.message))):e.message:this.decryptMessage(e.from_id,e.groupid,e.message),e.decrypt=!0;var t=-1;e.from_id!=this.myUser.id?(t=this.groupList.findIndex(t=>t.id==e.from_id),this.isTextComponent?"SMS"==e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0):this.isWhatsappComponent?"WHATSAPP"==e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0):"SMS"!=e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0)):(t=this.groupList.findIndex(t=>t.id==e.to_id),this.isTextComponent?"SMS"==e.channel_type&&-1==t&&this.appendMessageToGroup("TL",e,t,!0,!0):this.isWhatsappComponent?"WHATSAPP"==e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0):"SMS"!=e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0)),this.sortByTime(),setTimeout(()=>{this.scrollToBottom()},500)})}appendMessageToGroup(e,t,n,i="",a=!1,o=""){if(-1==n){this.uniqueAgents.push(o||t.from_id);var r={key:e,id:t.from_id,tab_name:"Server"==t.user?t.to_id:t.user,last_message:"",last_message_time:"11:11",lmt:"1111",unread_messages:0,messages:[]};r.last_message="TEXT"==t.message_type?t.message:"AUDIO"==t.message_type?"AUDIO":"IMAGE",r.last_message_time=new Date(t.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),r.lmt=new Date(t.date).getTime(),i&&(-1!=this.selectedActive&&this.groupList[this.selectedActive].id==t.from_id||t.from_id!=this.myUser.id&&(r.unread_messages=r.unread_messages+1)),r.messages.push(t),r.show=!0,this.groupList.push(r),this._gplist=this.groupList}else this.groupList[n].last_message="TEXT"==t.message_type?t.message:"AUDIO"==t.message_type?"AUDIO":"IMAGE",this.groupList[n].last_message_time=new Date(t.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),this.groupList[n].lmt=new Date(t.date).getTime(),i&&(-1!=this.selectedActive&&this.groupList[this.selectedActive].id==t.from_id||t.from_id!=this.myUser.id&&(this.groupList[n].unread_messages=this.groupList[n].unread_messages+1)),this.groupList[n].messages.push(t);t[this.myUser.id+"_seen"]||-1==this.selectedActive||this.groupList[this.selectedActive].id!=t.from_id||this.sendMessageSeenConfirmation(t),t[this.myUser.id+"_delivered"]||this.sendMessageAcknowledgment(t)}startSession(){this.API.message({type:"SESSION_STARTS",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,username:this.myUser.name,phone:this.myUser.phone,session_id:"",message:""}).subscribe(e=>{})}endSession(){let e={type:"SESSION_ENDS",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,username:this.myUser.name,phone:this.myUser.phone,session_id:"",message:""};this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length&&this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id&&(e.session_id=this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id),this.API.message(e).subscribe(e=>{alert("Session ended")})}sendMessageSeenConfirmation(e){this.socket.emit("MESSAGE_SEEN",{id:e.id,session_id:e.session_id,channel:e.channel,userid:this.myUser.id})}sendMessageAcknowledgment(e){this.socket.emit("MESSAGE_DELIVERY",{id:e.id,session_id:e.session_id,channel:e.channel,userid:this.myUser.id})}generateAESKey(e="",t=""){return HR.enc.Base64.parse("KEY"==t?"u/Gu5posvwDsXUnV5Zaq4g==":"5D9r9ZVzEYYgha93/aUK2w==")}encryptMessage(e,t,n){var i=this.generateAESKey(e,"KEY"),a=this.generateAESKey(t,"IV");return HR.AES.encrypt(n,i,{mode:HR.mode.CBC,padding:HR.pad.Pkcs7,iv:a}).toString()}decryptMessage(e,t,n){var i=this.generateAESKey(e,"KEY"),a=this.generateAESKey(t,"IV"),o=HR.enc.Base64.parse(n);let r=HR.AES.decrypt({ciphertext:o},i,{mode:HR.mode.CBC,padding:HR.pad.Pkcs7,iv:a});return HR.enc.Utf8.stringify(r)}tabkeyMenu(e,t){this.counter=0,this.selectedActive=t,this._dataTabName=this.groupList[t].tab_name,this.groupList[t].unread_messages=0,this.fetchUser(this.groupList[t].messages[0].phone);for(let n of this.groupList[this.selectedActive].messages)n[this.myUser.id+"_seen"]||-1==this.selectedActive||this.groupList[this.selectedActive].id!=n.from_id||this.sendMessageSeenConfirmation(n);setTimeout(()=>{this.scrollToBottom()},500)}scrollToBottom(){let e=document.querySelector("#messageBody");e.scrollTop=e.scrollHeight-e.clientHeight}currentImageClick(e){var t=document.getElementById("imgId"+e),n=document.getElementById("myModal"),i=document.getElementById("img01");n.style.display="block",i.src=t.src}closeLarge(){document.getElementById("myModal").style.display="none"}uploadFile(e){}onTextMessage(){this.txtmsg.length>0&&(this.mandatoryFiled=!1)}searchFromArray(e){for(let t=0;t<this.groupList.length;t++)this.groupList[t].show=!!this.groupList[t].tab_name.toLowerCase().match(e.toLowerCase());if(""==e)for(let t=0;t<this.groupList.length;t++)this.groupList[t].show=!0}expandOpen(){this.colWd=12}expandClose(){this.colWd=6}}return e.\u0275fac=function(t){return 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e{constructor(e,t,n){this.myService=e,this.API=t,this.utils=n,this.settings=this.myService.get_stage_settings(),this.api_end_point=this.myService.get_API_End_Point(),this.myUser=this.myService.get_loggedin_user(),this.selected_agents=[],this.default_time_value="00 : 00 : 00",this.lead_disposition_names=[],this.channel_summary_default={is_error:!1,is_loading:!1,incoming_call:0,incoming_call_percent:0,outgoing_call:0,outgoing_call_percent:0,calls_dialled:0,calls_dialled_percent:0,incoming_text:0,incoming_text_percent:0,outgoing_text:0,outgoing_text_percent:0,chats:0,chats_precent:0},this.followup_defaults={is_error:!1,is_loading:!1,followup:0,followup_percent:0,followup_done:0,followup_done_percent:0,followup_todo:0,followup_todo_percent:0},this.agent_status_defaults={is_loading:!1,is_error:!1,agents_total:0,agents_total_percent:0,agents_login:0,agents_login_percent:0,agents_active:0,agents_active_percent:0,agents_on_call:0,agents_on_call_percent:0,agents_on_idle:0,agents_on_idle_percent:0,agents_logout:0,agents_logout_percent:0},this.calls_summary_defaults={is_loading:!1,is_error:!1,calls_dialled:0,calls_dialled_percent:0,calls_rnr:0,calls_rnr_percent:0,calls_contacted:0,calls_contacted_percent:0,calls_unique_contacted:0,calls_unique_contacted_percent:0,calls_new_data_dialled:0,calls_new_data_dialled_percent:0,calls_manual_dialled:0,calls_manual_dialled_percent:0},this.agent_table_defaults={is_loading:!1,is_error:!1,agent_data:[]},this.lead_dispoisition_defaults={is_error:!1,is_loading:!1},this.progress_bar_defaults={visible:!1,value:0,buffer_value:0},this.api_error=new Z.a(!1),this.channel_summary=new Z.a(this.channel_summary_default),this.followups=new Z.a(this.followup_defaults),this.agents_status=new Z.a(this.agent_status_defaults),this.calls_summary=new Z.a(this.calls_summary_defaults),this.lead_disposition=new Z.a(this.lead_dispoisition_defaults),this.agent_table_data$=new Z.a(this.agent_table_defaults),this.progress_bar=new Z.a(this.progress_bar_defaults)}init_settings(){try{this.settings=this.myService.get_stage_settings()}catch(e){console.log("error in stage settings receive",e)}}load_lead_disposition_defaults(){this.lead_disposition_names.length=0;let e=Object.assign({},this.lead_dispoisition_defaults);console.log("stage settings",typeof this.settings,this.settings),this.settings&&this.settings.hasOwnProperty("salesstages")&&this.settings.salesstages.length&&this.settings.salesstages.forEach(t=>{e[t.name]=0,this.lead_disposition_names.push(t.name)}),this.lead_dispoisition_defaults=Object.assign(Object.assign({},this.lead_dispoisition_defaults),e),console.log("lead disposition defaults",this.lead_dispoisition_defaults)}load_agent_disposition_defaults(e){return this.lead_disposition_names.length&&this.lead_disposition_names.forEach(t=>{e[t]=0}),e}load_agent_defaults(e){let t={user_id:e.user_id,name:e.name,email:e.email,notifications:0,last_activity:"",sub_disposition:"",duration_now:this.default_time_value,last_activity_at:"",dialled:0,unique_dialled:0,contacted:0,unique_contacted:0,rnr:0,forms:0,login_time:0,idle_time:0,wait_time:0,spoken_time:0,active_time:0,followup_completed:0,followup_to_do:0,login_time_hms:this.default_time_value,idle_time_hms:this.default_time_value,wait_time_hms:this.default_time_value,spoken_time_hms:this.default_time_value,active_time_hms:this.default_time_value,aht:this.default_time_value,audit_score:0,wifi_speed:"",connect_status:"",connect_color:"",connectivity_src:""};return this.lead_disposition_names.length&&this.lead_disposition_names.forEach(e=>{t[e]=0}),this.load_agent_disposition_defaults(t)}load_agent_table_data_defaults(){const e=this.get_all_agents_list();if(e&&e.length){let t=[];e.forEach(e=>{t.push(this.load_agent_defaults(e))}),this.agent_table_defaults=Object.assign(Object.assign({},this.agent_table_defaults),{agent_data:t})}}get_all_agents_list(){var e=[];const t=this.myService.getAllIds("user");for(const n of t)this.selected_agents.indexOf(n.id)>-1&&e.push({name:n.name,user_id:n.id,email:n.email,checked:!0});return e}get_activity_status(e){let t={first_activity:"",first_activity_at:"",last_activity:"",last_activity_at:"",duration_now:0,sub_disposition:"",color:"Inherit"};try{e&&e.activity&&e.activity.last_activity&&(e.activity.first_activity.hasOwnProperty("created_at")&&(t.first_activity_at=this.utils.utcToLocal(e.activity.first_activity.created_at,"YYYY-MM-DDTHH:mm:ss","LTS"),t.first_activity=this.myService.renameStatusMessage(e.activity.first_activity.activity_type.trim())),e.activity.last_activity.hasOwnProperty("created_at")&&(t.last_activity_at=this.utils.utcToLocal(e.activity.last_activity.created_at,"YYYY-MM-DDTHH:mm:ss","LTS"),t.last_activity=this.myService.renameStatusMessage(e.activity.last_activity.activity_type.trim()),t.color=this.myService.getStatusColour(t.last_activity),"Break"==t.last_activity)&&e.activity.last_activity.user_status&&["Bio Break","Lunch Break","Coffee Break","Team briefing","Team briefing & Quality Feedback","End of Day Work","Campaign Finished"].indexOf(e.activity.last_activity.user_status.trim())>-1&&(t.sub_disposition=e.activity.last_activity.user_status.trim()),e.activity.last_activity.hasOwnProperty("duration_now")&&(t.duration_now=e.activity.last_activity.duration_now))}catch(n){}return t}get_all_agent_disposition_data(e){return new Promise((t,n)=>{try{this.API.genericCallDataDetails({start_date:this.current_start_date,end_date:this.current_end_date,agents_list:this.selected_agents},this.api_end_point).subscribe(i=>{if(i.success){const a=i.success;if(a.hasOwnProperty("customer_data")&&a.customer_data.userid_stages){const n=a.customer_data.userid_stages;e.agent_data.map(e=>{n.hasOwnProperty(e.user_id)&&n[e.user_id].forEach(t=>{e[t.stage]=t.data})}),e.is_error=!1,e.is_loading=!1,t(e)}else n()}else n()},e=>{n()})}catch(i){n()}})}get_all_agent_timers_data(e){return new Promise((t,n)=>{try{this.API.getGenericTimersData({start_date:this.current_start_date,end_date:this.current_end_date,users_list:this.selected_agents},this.api_end_point).subscribe(i=>{if(i.success){const n=i.success;if(Object.keys(n).length){var a=[];e.agent_data.map(e=>{if(n.hasOwnProperty(e.user_id)){(e=Object.assign(Object.assign({},e),this.get_activity_status(n[e.user_id]))).raw_data=n[e.user_id],["wrap_time","wait_time","spoken_time","unavailable_time","break_time","idle_time","active_time","login_time"].forEach(t=>{n[e.user_id].activity.hasOwnProperty(t)&&(n[e.user_id].activity[t]>0?(e[t]=n[e.user_id].activity[t],e[`${t}_hms`]=this.utils.gethmsformat(e[t],"clock")):(e[t]=0,e[`${t}_hms`]=this.default_time_value))});const t=Math.floor(this.utils.convertSectoMin(Number(e.duration_now)));e.duration_now=t>60?this.utils.convertSectoHrs(Number(e.duration_now)):t+" mins",e.sub_disposition=e.sub_disposition,e.activity_color=e.color}return a.push(e),e}),e.is_error=!1,e.is_loading=!1,e.agent_data=a,t(e)}}else n()},e=>{n()})}catch(i){n()}})}get_all_agents_data(){return new Promise((e,t)=>{try{this.API.pmDashboard({start_date:this.current_start_date,end_date:this.current_end_date,agents_list:this.selected_agents,user_group_id:this.myUser.groupid},this.api_end_point).subscribe(n=>{if(n.success){const i=n.success,a=["dialled","rnr","contacted","unique_dialled","unique_connected","manual_dialled","forms_filled","new_data_dialled","new_data_contacted","followup_to_do","followup_completed","audit_score"];if(i&&Object.keys(i).length){let t=JSON.parse(JSON.stringify(this.agent_table_defaults));t.agent_data.map(e=>{if(i.hasOwnProperty(e.user_id)&&(a.forEach(t=>{i[e.user_id].hasOwnProperty(t)&&(i[e.user_id][t]?("unique_connected"==t&&(e.unique_contacted=i[e.user_id][t]),"forms_filled"==t&&(e.forms=i[e.user_id][t]),e[t]=i[e.user_id][t]):e[t]=0)}),i[e.user_id].wifi_speed&&i[e.user_id].wifi_speed.length)){const t=i[e.user_id].wifi_speed.split("|");e.connectivity_src=t[0];const n=this.utils.wifi_status(t[1]);e.connect_status=n.connect_status,e.connect_color=n.connect_color}}),t.is_error=!1,t.is_loading=!1,e(t)}else t()}else t()},e=>{t()})}catch(n){t()}})}prepare_channel_summary(){return this.channel_summary.next(Object.assign(Object.assign({},this.channel_summary_default),{is_loading:!0,is_error:!1})),new Promise((e,t)=>{try{this.API.getGenericChannelsData({start_date:this.current_start_date,end_date:this.current_end_date,agents_list:this.selected_agents,user_group_id:this.myUser.group_id},this.api_end_point).subscribe(t=>{if(t.errors&&this.channel_summary.next(Object.assign(Object.assign({},this.channel_summary.value),{is_loading:!1,is_error:t.errors})),t.success){var n=JSON.parse(JSON.stringify(this.channel_summary_default));n.is_error=!1,n.is_loading=!1,t.success.hasOwnProperty("incoming_call")&&(n.incoming_call=parseInt(t.success.incoming_call)),t.success.hasOwnProperty("outgoing_call")&&(n.outgoing_call=parseInt(t.success.outgoing_call)),t.success.hasOwnProperty("incoming_text")&&(n.incoming_text=parseInt(t.success.incoming_text)),t.success.hasOwnProperty("outgoing_text")&&(n.outgoing_text=parseInt(t.success.outgoing_text)),t.success.hasOwnProperty("chats")&&(n.chats=parseInt(t.success.chats),n.chats_precent=Number(this.utils.getPercentage(n.chats,n.chats,1)));const i=Number(n.incoming_call+n.outgoing_call),a=Number(n.incoming_text+n.outgoing_text);n.incoming_call_percent=Number(this.utils.getPercentage(n.incoming_call,i,1)),n.outgoing_call_percent=Number(this.utils.getPercentage(n.outgoing_call,i,1)),n.incoming_text_percent=Number(this.utils.getPercentage(n.incoming_text,a,1)),n.outgoing_text_percent=Number(this.utils.getPercentage(n.outgoing_text,a,1)),this.channel_summary.next(n),e(null)}},e=>{this.channel_summary.next(Object.assign(Object.assign({},this.channel_summary.value),{is_loading:!1,is_error:"API error"})),t()})}catch(n){this.channel_summary.next(Object.assign(Object.assign({},this.channel_summary.value),{is_loading:!1,is_error:"Exception error"})),t()}})}prepare_call_summary(){var e=JSON.parse(JSON.stringify(this.calls_summary_defaults));try{this.agent_table_data$.value.agent_data.forEach(t=>{t.dialled&&t.dialled>0&&(e.calls_dialled+=t.dialled),t.rnr&&t.rnr>0&&(e.calls_rnr+=t.rnr),t.contacted&&t.contacted>0&&(e.calls_contacted+=t.contacted),t.unique_contacted&&t.unique_contacted>0&&(e.calls_unique_contacted+=t.unique_contacted),t.new_data_dialled&&Number(t.new_data_dialled)>0&&(e.calls_new_data_dialled+=Number(t.new_data_dialled)),t.manual_dialled&&Number(t.manual_dialled)>0&&(e.calls_manual_dialled+=Number(t.manual_dialled))}),e.calls_dialled_percent=Number(this.utils.getPercentage(e.calls_dialled,e.calls_dialled)),e.calls_rnr_percent=Number(this.utils.getPercentage(e.calls_rnr,e.calls_dialled)),e.calls_contacted_percent=Number(this.utils.getPercentage(e.calls_contacted,e.calls_dialled)),e.calls_unique_contacted_percent=Number(this.utils.getPercentage(e.calls_unique_contacted,e.calls_dialled)),e.calls_new_data_dialled_percent=Number(this.utils.getPercentage(e.calls_new_data_dialled,e.calls_dialled)),e.calls_manual_dialled_percent=Number(this.utils.getPercentage(e.calls_manual_dialled,e.calls_dialled)),e.is_error=!1,e.is_loading=!1}catch(t){e.is_error="Exception in calls summary",e.is_loading=!1}this.calls_summary.next(e)}prepare_followup_summary(){var e=JSON.parse(JSON.stringify(this.followup_defaults));try{this.agent_table_data$.value.agent_data.forEach(t=>{t.hasOwnProperty("followup_completed")&&(e.followup+=Number(t.followup_completed),e.followup_done+=Number(t.followup_completed)),t.hasOwnProperty("followup_to_do")&&(e.followup+=Number(t.followup_to_do),e.followup_todo+=Number(t.followup_to_do))}),e.followup_percent=Number(this.utils.getPercentage(e.followup,e.followup,1,!1)),e.followup_done_percent=Number(this.utils.getPercentage(e.followup_done,e.followup,1,!1)),e.followup_todo_percent=Number(this.utils.getPercentage(e.followup_todo,e.followup,1,!1)),e.is_error=!1,e.is_loading=!1}catch(t){e.is_loading=!1,e.is_error="Exception in summary"}this.followups.next(e)}prepare_lead_disposition_summary(){var e=JSON.parse(JSON.stringify(this.lead_dispoisition_defaults));try{this.agent_table_data$.value.agent_data.forEach(t=>{this.lead_disposition_names.forEach(n=>{t.hasOwnProperty(n)&&Number(t[n])>0&&(e[n]+=Number(t[n]))})})}catch(t){e.is_error="Exception in leads summary",e.is_loading=!1}this.lead_disposition.next(e)}prepare_agents_summary(){var e=JSON.parse(JSON.stringify(this.agent_status_defaults));try{const t=this.agent_table_data$.value;e.agents_total=t.agent_data.length;const n=j.j(t.agent_data,"last_activity"),i=j.j(t.agent_data,"first_activity");Object.keys(i).forEach(t=>{"undefined"!=t&&t.length&&(e.agents_login+=i[t].length)}),Object.keys(n).forEach(t=>{const i=n[t].length;switch(t){case"Active":case"Form":e.agents_active+=i;break;case"Dialing":case"Connecting":e.agents_active+=i,e.agents_on_call+=i;break;case"Logout":e.agents_logout=i}e.agents_on_idle=e.agents_login-(e.agents_active+e.agents_logout),e.agents_total_percent=Number(this.utils.getPercentage(e.agents_total,e.agents_total,1,!1)),e.agents_active_percent=Number(this.utils.getPercentage(e.agents_active,e.agents_total,1,!1)),e.agents_login_percent=Number(this.utils.getPercentage(e.agents_login,e.agents_total,1,!1)),e.agents_logout_percent=Number(this.utils.getPercentage(e.agents_logout,e.agents_total,1,!1)),e.agents_on_call_percent=Number(this.utils.getPercentage(e.agents_on_call,e.agents_total,1,!1)),e.agents_on_idle_percent=Number(this.utils.getPercentage(e.agents_on_idle,e.agents_total,1,!1)),e.is_error=!1,e.is_loading=!1})}catch(t){e.is_error="Exception in agent status",e.is_loading=!1}this.agents_status.next(e)}refresh_dashboard(e,t,n){this.api_error.next(!1),console.log("input",e,t,n),this.init_settings(),this.current_start_date=e,this.current_end_date=t,this.selected_agents=n.length?n:this.get_all_agents_list().map(e=>e.user_id),console.log("calling call_agents_data",new Date),this.call_agents_data()}set_summary_to_error(){this.followups.next(Object.assign(Object.assign({},this.followup_defaults),{is_loading:!1,is_error:!0})),this.agents_status.next(Object.assign(Object.assign({},this.agent_status_defaults),{is_loading:!1,is_error:!0})),this.calls_summary.next(Object.assign(Object.assign({},this.calls_summary_defaults),{is_loading:!1,is_error:!0})),this.lead_disposition.next(Object.assign(Object.assign({},this.lead_dispoisition_defaults),{is_loading:!1,is_error:!0})),this.agent_table_data$.next(Object.assign(Object.assign({},this.agent_table_defaults),{is_loading:!1,is_error:!0})),this.progress_bar.next(Object.assign(Object.assign({},this.progress_bar_defaults),{visible:!0})),this.api_error.next(!0)}call_agents_data(){this.set_all_defaults();var e=JSON.parse(JSON.stringify(this.progress_bar_defaults));this.progress_bar.next(Object.assign(Object.assign({},e),{visible:!0,buffer_value:25,value:0})),this.get_all_agents_data().then(t=>{console.log("get_ll_agents_data completed",new Date),this.progress_bar.next(Object.assign(Object.assign({},e),{visible:!0,buffer_value:50,value:25})),this.get_all_agent_timers_data(t).then(t=>{console.log("all timer data completed",new Date),this.progress_bar.next(Object.assign(Object.assign({},e),{visible:!0,buffer_value:75,value:50})),this.get_all_agent_disposition_data(t).then(t=>{console.log("all disposition data completed",new Date,t),t=Object.assign(Object.assign({},t),{is_error:!1,is_loading:!1}),this.agent_table_data$.next(t),this.calculate_summary(),this.progress_bar.next(Object.assign(Object.assign({},e),{visible:!0,buffer_value:100,value:75})),this.prepare_channel_summary().then(()=>{this.progress_bar.next(Object.assign(Object.assign({},e),{visible:!0,buffer_value:100,value:100})),setTimeout(()=>{this.progress_bar.next(Object.assign(Object.assign({},e),{visible:!1}))},2e3,e)},()=>{this.set_summary_to_error()})},()=>{this.set_summary_to_error()})},()=>{this.set_summary_to_error()})},()=>{this.set_summary_to_error()})}calculate_summary(){this.prepare_agents_summary(),this.prepare_call_summary(),this.prepare_followup_summary(),this.prepare_lead_disposition_summary()}set_all_defaults(){try{this.load_lead_disposition_defaults(),this.load_agent_table_data_defaults(),this.channel_summary.next(Object.assign({},this.channel_summary_default)),this.followups.next(Object.assign({},this.followup_defaults)),this.agents_status.next(Object.assign({},this.agent_status_defaults)),this.calls_summary.next(Object.assign({},this.calls_summary_defaults)),this.lead_disposition.next(Object.assign({},this.lead_dispoisition_defaults)),console.log("existing data",this.agent_table_data$.value),this.agent_table_data$.next(Object.assign({},this.agent_table_defaults)),this.progress_bar.next(Object.assign({},this.progress_bar_defaults))}catch(e){console.log("Error in setting defaults",e)}}}return e.\u0275fac=function(t){return new(t||e)(i.fc(s.a),i.fc(l.a),i.fc(J.a))},e.\u0275prov=i.Nb({token:e,factory:e.\u0275fac,providedIn:"root"}),e})();function LN(e,t){1&e&&(i.Xb(0,"mat-header-cell"),i.Sc(1,"TL "),i.Wb())}function BN(e,t){if(1&e&&(i.Xb(0,"mat-cell",16),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc("",e.supervisor," ")}}function UN(e,t){1&e&&(i.Xb(0,"mat-header-cell"),i.Sc(1," Agents "),i.Wb())}function YN(e,t){if(1&e&&(i.Xb(0,"mat-cell",16),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.agents," ")}}function zN(e,t){1&e&&(i.Xb(0,"mat-header-cell"),i.Sc(1,"Calls Placed"),i.Wb())}function QN(e,t){if(1&e&&(i.Xb(0,"mat-cell",16),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.dialled," ")}}function 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fH(e,t){if(1&e&&(i.Xb(0,"mat-cell"),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.wrap_time_hms)}}function _H(e,t){1&e&&(i.Xb(0,"mat-header-cell",104),i.Sc(1," Break Time "),i.Wb())}function vH(e,t){if(1&e&&(i.Xb(0,"mat-cell"),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.break_time_hms)}}function CH(e,t){1&e&&(i.Xb(0,"mat-header-cell",104),i.Sc(1," AHT "),i.Wb())}function SH(e,t){if(1&e&&(i.Xb(0,"mat-cell"),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.aht)}}function yH(e,t){1&e&&(i.Xb(0,"mat-header-cell",104),i.Sc(1," Audit score "),i.Wb())}function wH(e,t){if(1&e&&(i.Xb(0,"mat-cell"),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.audit_score)}}function xH(e,t){1&e&&(i.Xb(0,"mat-header-cell",104),i.Sc(1," CTC score "),i.Wb())}function WH(e,t){if(1&e&&(i.Xb(0,"mat-cell"),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.ctc_score)}}function kH(e,t){1&e&&(i.Xb(0,"mat-header-cell",104),i.Sc(1," More "),i.Wb())}function XH(e,t){if(1&e){const e=i.Yb();i.Xb(0,"mat-cell"),i.Xb(1,"button",112),i.ic("click",(function(){i.Gc(e);const n=t.$implicit;return i.mc(2).openDetailActivity(n)})),i.Xb(2,"mat-icon",113),i.Sc(3,"launch"),i.Wb(),i.Wb(),i.Wb()}}function MH(e,t){1&e&&i.Sb(0,"mat-header-row")}function PH(e,t){1&e&&i.Sb(0,"mat-row")}function OH(e,t){if(1&e&&(i.Xb(0,"table",76),i.Vb(1,77),i.Qc(2,TF,2,0,"mat-header-cell",78),i.Qc(3,IF,2,1,"mat-cell",79),i.Ub(),i.Vb(4,80),i.Qc(5,AF,2,0,"mat-header-cell",78),i.Qc(6,EF,2,4,"mat-cell",81),i.Ub(),i.Vb(7,82),i.Qc(8,NF,2,0,"mat-header-cell",78),i.Qc(9,BF,4,3,"mat-cell",79),i.Ub(),i.Vb(10,83),i.Qc(11,UF,2,0,"mat-header-cell",78),i.Qc(12,zF,2,1,"mat-cell",79),i.Ub(),i.Vb(13,84),i.Qc(14,QF,2,0,"mat-header-cell",78),i.Qc(15,jF,2,1,"mat-cell",79),i.Ub(),i.Vb(16,85),i.Qc(17,GF,2,0,"mat-header-cell",78),i.Qc(18,$F,2,1,"mat-cell",79),i.Ub(),i.Vb(19,86),i.Qc(20,qF,2,0,"mat-header-cell",78),i.Qc(21,JF,2,1,"mat-cell",79),i.Ub(),i.Vb(22,87),i.Qc(23,KF,2,0,"mat-header-cell",78),i.Qc(24,ZF,2,1,"mat-cell",79),i.Ub(),i.Vb(25,88),i.Qc(26,eH,2,0,"mat-header-cell",78),i.Qc(27,tH,2,1,"mat-cell",79),i.Ub(),i.Vb(28,89),i.Qc(29,nH,2,0,"mat-header-cell",78),i.Qc(30,iH,2,1,"mat-cell",79),i.Ub(),i.Vb(31,90),i.Qc(32,aH,2,0,"mat-header-cell",78),i.Qc(33,oH,2,1,"mat-cell",79),i.Ub(),i.Vb(34,91),i.Qc(35,rH,2,0,"mat-header-cell",78),i.Qc(36,sH,2,1,"mat-cell",79),i.Ub(),i.Vb(37,92),i.Qc(38,cH,2,0,"mat-header-cell",78),i.Qc(39,lH,2,1,"mat-cell",79),i.Ub(),i.Vb(40,93),i.Qc(41,dH,2,0,"mat-header-cell",78),i.Qc(42,bH,2,1,"mat-cell",79),i.Ub(),i.Vb(43,94),i.Qc(44,uH,2,0,"mat-header-cell",78),i.Qc(45,pH,2,1,"mat-cell",79),i.Ub(),i.Vb(46,95),i.Qc(47,hH,2,0,"mat-header-cell",78),i.Qc(48,mH,2,1,"mat-cell",79),i.Ub(),i.Vb(49,96),i.Qc(50,gH,2,0,"mat-header-cell",78),i.Qc(51,fH,2,1,"mat-cell",79),i.Ub(),i.Vb(52,97),i.Qc(53,_H,2,0,"mat-header-cell",78),i.Qc(54,vH,2,1,"mat-cell",79),i.Ub(),i.Vb(55,98),i.Qc(56,CH,2,0,"mat-header-cell",78),i.Qc(57,SH,2,1,"mat-cell",79),i.Ub(),i.Vb(58,99),i.Qc(59,yH,2,0,"mat-header-cell",78),i.Qc(60,wH,2,1,"mat-cell",79),i.Ub(),i.Vb(61,100),i.Qc(62,xH,2,0,"mat-header-cell",78),i.Qc(63,WH,2,1,"mat-cell",79),i.Ub(),i.Vb(64,101),i.Qc(65,kH,2,0,"mat-header-cell",78),i.Qc(66,XH,4,0,"mat-cell",79),i.Ub(),i.Qc(67,MH,1,0,"mat-header-row",102),i.Qc(68,PH,1,0,"mat-row",103),i.Wb()),2&e){const e=i.mc();i.tc("dataSource",e.dataSource),i.Cb(67),i.tc("matHeaderRowDef",e.displayedColumnsCallStatus),i.Cb(1),i.tc("matRowDefColumns",e.displayedColumnsCallStatus)}}function DH(e,t){1&e&&i.Sb(0,"div",114)}const TH=function(){return[5,10,20,30,50]};let IH=(()=>{class e{constructor(e,t,n,i,a,o,r,s){this.dashService=e,this.myService=t,this.dialog=n,this.router=i,this.activateRoute=a,this.API=o,this.utils=r,this._snackBar=s,this.messageAlert="",this.showHide_messageAlert=!1,this.timer_pulse_rate=15,this.currentTitle="sharekhan",this.maxDate=Q().subtract(1,"day").toISOString(),this.currentLoader=!1,this.selectedTabSts="call_status",this.alert={type:"success",message:"Refreshed successfully..."},this.alertClosed=!0,this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.isToday=!0,this.myDetails=this.myService.getMyDetails(),this.myTeamDetails=this.myService.getOnlyMyTeamIds(),this.settings="",this.workHours="",this.dashData=[],this.selectAll=!0,this.color_arr={},this.followupCnt=0,this.followupCntDone=0,this.displayedColumnsCallSummary=["type","login_time","spoken_time","wrap_time","wait_time","idle_time","break_time","unavailable_time"],this.displayedColumnsCallStatus=["user_id","name","action","live_status","status","dialled","unique_dialled","contacted","unique_contacted","rnr","forms","login_time_hms","unavailable_time_hms","idle_time_hms","wait_time_hms","spoken_time_hms","wrap_time_hms","break_time_hms","aht","audit_score","ctc_score","more"],this.displayedColumnsCallSlot=["date","time","capacity","booked","waiting","occupancy","status","options","id"],this._summary=function(){return{data:{total:0,total_perc:0,total_calls:0,total_calls_perc:0,data_to_call:0,data_to_call_perc:0,available:0,followup:0},dialled:{total:0,total_perc:0,unique:0,unique_perc:0},contacted:{total:0,total_perc:0,unique:0,unique_perc:0},forms:{total:0}}},this._tableDataCallStatus=function(){return{user_id:"",name:"",status:"",dialled:0,unique_dialled:0,contacted:0,unique_contacted:0,rnr:0,forms:0,audit_score:0,ctc_score:0}},this._tableDataCallSlot=function(){return{date:"",time:"",capacity:0,booked:0,waiting:0,occupancy:0,status:"",options:"",id:""}},this.agentCallingStatus={login:0,active:0,break:0,on_call:0,logout:0,bio_break:0,lunch_break:0,coffe_break:0,team_break:0,eod_break:0},this.agentStatusChartData={calling:0,calling_perc:"0",notclick:0,notclick_perc:0,waitinglt10:0,waitinglt10_perc:0,waitinggt10:0,waitinggt10_perc:0,notcalling:0,notcalling_perc:0,loggedout:0,loggedout_perc:0},this.dashSummary={followup:0,followupCntDone:0,followupdone:0,followup_perc:0,followupdone_perc:0,followuptodo:0,followuptodo_perc:0,forms_filled:0,forms_filled_perc:0,forms_not_filled:0,forms_not_filled_perc:0,calls_dialled:0,calls_dialled_perc:0,calls_rnr:0,calls_rnr_perc:0,calls_contacted:0,calls_contacted_perc:0},this.callSummaryData=[{type:"Total",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00",break_time:"00:00:00",unavailable_time:"00:00:00",login_time:"00:00:00"},{type:"Average of 0 Agents",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"}],this.selectedAgents=[],this.selectedAgentsLen=0,this.summary=this._summary(),this.final_table_data=[],this.dataSource=new Te.k,this.dataSourceCallSummary=new Te.k}ngOnInit(){this.settings=this.myService.get_stage_settings(),this.workHours=this.settings.workhours,this.myUser=this.myService.get_loggedin_user(),this.refreshData(),this.api_end_point=this.myService.get_API_End_Point()}prepareCallSummary(){this.dataSourceCallSummary=new Te.k(this.callSummaryData)}convertToPulseRate(e){let t=0;return e.active_time&&!isNaN(e.active_time)?(t=parseInt(e.active_time),Math.round(t/this.timer_pulse_rate)):0}refreshDatafortoday(){this.messageAlert="",this.isToday=!0,this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.refreshData()}refreshData(e){if(!this.callStartDate||!this.callEndDate)return;this.currentLoader=!0;let t={};var n=[],i=Q();t.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),t.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),t.agents_list=[],this.API.getFullTeamData(this.api_end_point).subscribe(a=>{if(a.success){if(this.myService.set_Full_team(a.success),0==this.selectedAgents.length){var o=this.myService.getAllIds(null,null,!0);for(const e of o)this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});t.agents_list=t.agents_list.concat(j.l(j.j(o,"id"))),this.selectedAgentsLen=this.selectedAgents.length}else t.agents_list=t.agents_list.concat(this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id)),this.selectedAgentsLen=t.agents_list.length;n=t.agents_list,t.user_group_id=this.myUser.groupid,e&&(t.isHistory=!0),this.dashService.getPMDashDataOutbound(t,this.api_end_point).then(e=>{this.currentLoader=!1,this.API.getAllGroupStatus(this.myUser.groupid,this.api_end_point).subscribe(e=>{if(e&&e.length)for(var a in e){var o=e[a];if(n.includes(o.id)){let e=o.id;if(this.color_arr.hasOwnProperty(e)||(this.color_arr[e]={}),this.color_arr[e].color="#DEE1E6",o.app_state&&o.app_state.indexOf("On Call")>-1&&(this.color_arr[e].last_activity="On Call",o.hasOwnProperty("Last Activity At")&&(this.color_arr[e].last_activity_time=o["Last Activity At"]),this.color_arr[e].color=o.hasOwnProperty("Last Customer Disconnect At")&&o["Last Customer Disconnect At"].length>1?"#FF1493":"#33EB1A"),o.app_state&&o.app_state.indexOf("Waiting for call")>-1)try{var r=Q.duration(i.diff(Q(o["RAD Started At"],"hh:mm:ss A"))).as("minutes");if(isNaN(r))throw"not a number";this.color_arr[e].color=r<10?"#FF8C00":"#87CEFA"}catch(s){this.color_arr[e].color="#87CEFA"}o.app_state&&o.app_state.indexOf("On Break")>-1&&(this.color_arr[e].color="#FF0000"),o.app_state&&o.app_state.indexOf("Logged In")>-1&&(this.color_arr[e].color="#FF0000"),o.app_state&&o.app_state.indexOf("Logged Out")>-1&&(this.color_arr[e].color="#D3BA80")}}this.prepareTableData(t)},e=>{this.prepareTableData(t),this.currentLoader=!1})},e=>{alert(e),this.currentLoader=!1})}else alert(a.error)},e=>{alert("Error in the full team fetch")})}prepareAgentStatusSummary(e){var t={login:0,active:0,break:0,on_call:0,logout:0,bio_break:0,lunch_break:0,coffe_break:0,team_break:0,eod_break:0},n=j.j(e,"last_activity");for(var i in n){let e=n[i].length;switch(i){case"Active":t.active+=e,t.login+=e;break;case"Break":t.break=e,t.login+=e;var a=j.j(n[i],"sub_disposition");for(var o in a){var r=a[o].length;switch(o){case"Bio Break":t.bio_break+=r;break;case"Lunch Break":t.lunch_break+=r;break;case"Coffee Break":t.coffe_break+=r;break;case"Team briefing":t.team_break+=r;break;case"End of Day Work":t.eod_break+=r}}break;case"Logout":t.logout=e,t.login+=e;break;case"Login":t.login+=e;break;case"On Call":t.active+=e,t.on_call+=e,t.login+=e}}this.agentCallingStatus=t}check_number(e){return isNaN(e)?0:parseInt(e)}agent_params(e,t){var n={isVisible:!0};return n.user_id=e,n.name=t&&t.name?t.name:"",n.email=t&&t.name?t.email:"",n.phone=t&&t.phone?t.phone:"",n.role=t&&t.role?t.role:"",n.agentid=t&&t.agentid?t.agentid:"",n.active_campaign=t&&t.active_campaign?t.active_campaign:"",n.tpd_queues=t&&t.tpd_queues?t.tpd_queues:"",n.idle_time=t&&t.idle_time?t.idle_time:0,n.wait_time=t&&t.wait_time?t.wait_time:0,n.wrap_time=t&&t.wrap_time?t.wrap_time:0,n.active_time=t&&t.active_time?t.active_time:0,n.spoken_time=t&&t.spoken_time?t.spoken_time:0,n.dialled=t&&t.dialled?t.dialled:0,n.contacted=t&&t.contacted?t.contacted:0,n.unique_dialled=t&&t.unique_dialled?t.unique_dialled:0,n.unique_connected=t&&t.unique_connected?t.unique_connected:0,n.forms_filled=t&&t.forms_filled?t.forms_filled:0,n.audited_calls=t&&t.audited_calls?t.audited_calls:0,n.avg_score=t&&t.avg_score?t.avg_score:0,n.ctc_calls=t&&t.ctc_calls?t.ctc_calls:0,n.ctc_score=t&&t.ctc_score?t.ctc_score:0,n}summarizeData(e){let t={};var n=["followup","dialled","contacted","unique_dialled","call_rnr","unique_connected","forms_filled","idle_time","wait_time","wrap_time","active_time","spoken_time","unavailable_time","break_time","login_time","audited_calls","avg_score","ctc_calls","ctc_score"];for(var i in e){var a=e[i];for(var o in a)n.indexOf(o)>-1&&(t.hasOwnProperty(o)?t[o]+=parseInt(a[o]):t[o]=parseInt(a[o]))}this.dashSummary=Object.assign(Object.assign({},this.dashSummary),t),this.dashSummary.forms_filled_perc=this.calculatePercBy(this.dashSummary.forms_filled,this.summary.contacted.total),this.dashSummary.forms_not_filled=this.summary.contacted.unique>this.dashSummary.forms_filled?this.summary.contacted.unique-this.dashSummary.forms_filled:0,this.dashSummary.forms_not_filled_perc=this.calculatePercBy(this.dashSummary.forms_not_filled,this.summary.contacted.total),this.callSummaryData=[{type:"Total",time:""+this.gethmsformat(this.dashSummary.active_time,"clock"),spoken_time:""+this.gethmsformat(this.dashSummary.spoken_time,"clock"),wrap_time:""+this.gethmsformat(this.dashSummary.wrap_time,"clock"),wait_time:""+this.gethmsformat(this.dashSummary.wait_time,"clock"),idle_time:""+this.gethmsformat(this.dashSummary.idle_time,"clock"),break_time:""+this.gethmsformat(this.dashSummary.break_time,"clock"),unavailable_time:""+this.gethmsformat(this.dashSummary.unavailable_time,"clock"),login_time:""+this.gethmsformat(this.dashSummary.login_time,"clock")},{type:`Average of ${this.dashData.length} Agents`,time:""+this.gethmsformat(this.getDivision(this.dashSummary.active_time,this.dashData.length,void 0,void 0),"clock"),spoken_time:this.gethmsformat(this.getDivision(this.dashSummary.spoken_time,this.dashData.length,void 0,void 0),"clock"),wrap_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wrap_time,this.dashData.length,void 0,void 0),"clock"),wait_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wait_time,this.dashData.length,void 0,void 0),"clock"),idle_time:""+this.gethmsformat(this.getDivision(this.dashSummary.idle_time,this.dashData.length,void 0,void 0),"clock"),break_time:""+this.gethmsformat(this.getDivision(this.dashSummary.break_time,this.dashData.length,void 0,void 0),"clock"),unavailable_time:""+this.gethmsformat(this.getDivision(this.dashSummary.unavailable_time,this.dashData.length,void 0,void 0),"clock"),login_time:""+this.gethmsformat(this.getDivision(this.dashSummary.login_time,this.dashData.length,void 0,void 0),"clock")}],this.prepareCallSummary()}getDivision(e,t,n,i){if(!e||!t)return 0;if(t&&0!=t){let a=Math.abs(e/t);return"percentage"==i?Math.abs(100*e/t).toFixed(0):null!=n&&n>-1&&!isNaN(n)?a.toFixed(parseInt(n)):a.toFixed(1)}return 0}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:"00"}return i=o/60,a=o%60,"clock"===t?r(n)+" : "+r(i)+" : "+r(a):Math.round(n)+"hrs "+Math.round(i)+"min "+Math.round(a)+"sec"}prepareTableData(e){this.currentLoader=!0,this.summary=this._summary();let t=null,n=[];if(this.dashService.pm_dash_data.subscribe(e=>t=e),this.dashData=[],t.hasOwnProperty("success")){let e=t.success;for(var i in e){let t=this.agent_params(i,e[i]);this.dashData.push(t);let a=e[i],o=this._tableDataCallStatus();o=Object.assign(Object.assign({},o),t),o.user_id=i,o.name=a.name,o.dialled=a.dialled||0,o.unique_dialled=a.unique_dialled||0,o.rnr=a.rnr||0,isNaN(a.contacted)||(o.contacted=a.contacted),isNaN(a.unique_connected)||(o.unique_contacted=a.unique_connected,this.summary.contacted.total+=o.unique_contacted,this.summary.contacted.unique+=o.unique_contacted),isNaN(a.forms_filled)||(o.forms=a.forms_filled,this.summary.forms.total+=o.forms),o.audit_score=a.avg_score,o.ctc_score=a.ctc_score,n.push(o)}}this.followupCnt=0,this.followupCntDone=0,this.API.getGenericCustomerData(e,this.api_end_point).subscribe(t=>{if(t.errors);else if(t.success){this.summary.data.total=t.success.active.total_assigned+t.success.inactive.total_assigned,this.summary.contacted.total=t.success.active.total_contacted_calls+t.success.inactive.total_contacted_calls,this.summary.contacted.unique=t.success.active.data_contacted+t.success.inactive.data_contacted,this.summary.dialled.total=t.success.active.data_dialled+t.success.inactive.data_dialled,this.summary.dialled.unique=t.success.active.data_dialled+t.success.inactive.data_dialled,this.summary.data.data_to_call=this.summary.data.total-this.summary.dialled.total,this.summary.data.total_calls=t.success.active.total_calls+t.success.inactive.total_calls;var i=this.summary.data.total;this.summary.data.total_perc=i>0?"100.0":"0.0",this.summary.data.data_to_call_perc=this.calculatePercBy(this.summary.data.data_to_call,i),this.summary.dialled.total_perc=this.calculatePercBy(this.summary.dialled.total,i),this.summary.dialled.unique_perc=this.calculatePercBy(this.summary.dialled.unique,i),this.summary.contacted.total_perc=this.calculatePercBy(this.summary.contacted.total,this.summary.data.total_calls),this.summary.contacted.unique_perc=this.calculatePercBy(this.summary.contacted.unique,i),this.followupCnt=t.success.active.total_followups+t.success.inactive.total_followups,this.followupCntDone=t.success.active.total_followups_completed+t.success.inactive.total_followups_completed,this.dashSummary.followup=this.followupCnt,this.dashSummary.followupdone=this.followupCntDone,this.dashSummary.followuptodo=this.followupCnt-this.followupCntDone,this.dashSummary.followup_perc=this.calculatePercBy(this.dashSummary.followup,this.summary.data.total),this.dashSummary.followupdone_perc=this.calculatePercBy(this.dashSummary.followupdone,this.dashSummary.followup),this.dashSummary.followuptodo_perc=this.calculatePercBy(this.dashSummary.followuptodo,this.dashSummary.followup)}let a={start_date:e.start_date,end_date:e.end_date,users_list:e.agents_list};e.isHistory&&(a.isHistory=e.isHistory),this.API.getGenericTimersData(a,this.api_end_point).subscribe(t=>{if(t.success)for(var i in t.success){var a=j.g(n,{user_id:i}),o=this.getActivityStatus(t.success[i]);a>-1?(n[a].wrap_time=t.success[i].activity.wrap_time,n[a].wait_time=t.success[i].activity.wait_time,n[a].spoken_time=t.success[i].activity.spoken_time,n[a].unavailable_time=t.success[i].activity.unavailable_time,n[a].break_time=t.success[i].activity.break_time,n[a].idle_time=t.success[i].activity.idle_time,n[a].login_time=t.success[i].activity.login_time,n[a].login_time_hms=this.gethmsformat(n[a].login_time,"clock"),n[a].idle_time_hms=this.gethmsformat(n[a].idle_time,"clock"),n[a].wrap_time_hms=this.gethmsformat(n[a].wrap_time,"clock"),n[a].wait_time_hms=this.gethmsformat(n[a].wait_time,"clock"),n[a].spoken_time_hms=this.gethmsformat(n[a].spoken_time,"clock"),n[a].unavailable_time_hms=this.gethmsformat(n[a].unavailable_time,"clock"),n[a].break_time_hms=this.gethmsformat(n[a].break_time,"clock"),n[a].aht=n[a].contacted?Math.floor((n[a].spoken_time+n[a].wrap_time)/n[a].contacted):0,n[a].raw_data=t.success[i],o&&(n[a].last_activity=o.last_activity,n[a].last_activity_at=o.last_activity_at,n[a].duration_now=Math.floor(this.utils.convertSectoMin(o.duration_now)),n[a].sub_disposition=o.sub_disposition,n[a].activity_color=o.color)):console.log("agent not found",a)}this.summarizeData(n),this.prepareAgentStatusSummary(n),this.final_table_data=n,this.dataSource=new Te.k(n),this.dataSource.sort=this.tableSort,this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.user_id.toString().toLowerCase().includes(t)},this.dataSource.sortingDataAccessor=(e,t)=>{switch(t){case"live_status":return e.duration_now;case"status":return e.last_activity;case"login_time_hms":return e.login_time;case"unavailable_time_hms":return e.unavailable_time;case"idle_time_hms":return e.idle_time;case"wait_time_hms":case"wrap_time_hms":return e.wait_time;case"spoken_time_hms":return e.spoken_time;case"break_time_hms":return e.break_time;default:return e[t]}},this.currentLoader=!1;let r={start_date:e.start_date,end_date:e.end_date};if("non-user"==this.myDetails.role){let e=this.myTeamDetails;if(console.log("my team non-user details",e),e&&e.length)for(var i in r.agents_list=[],e)e[i]&&"user"==e[i].role&&r.agents_list.push(e[i].id)}this.API.genericCallDataDetails(r,this.api_end_point).subscribe(e=>{if(e.success){let t=e.success;this.dashSummary.calls_dialled=t.calls.dialled,this.dashSummary.calls_contacted_perc=this.calculatePercBy(this.dashSummary.calls_dialled,this.dashSummary.calls_dialled),this.dashSummary.calls_rnr=t.calls.rnr,this.dashSummary.calls_rnr_perc=this.calculatePercBy(this.dashSummary.calls_rnr,this.dashSummary.calls_dialled),this.dashSummary.calls_contacted=t.calls.contacted,this.dashSummary.calls_contacted_perc=this.calculatePercBy(this.dashSummary.calls_contacted,this.dashSummary.calls_dialled)}})},e=>{})},e=>{console.log(e)})}getCallStatus(){this.refreshData()}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}changeTogleStatus(e){this.selectedTabSts=e,this.getCallStatus()}getCallStatusObj(e){let t={color:"Inherit",text:"",time:"",duration:0};if(this.color_arr[e.user_id]&&(this.color_arr[e.user_id].last_activity&&(t.text=this.color_arr[e.user_id].last_activity),this.color_arr[e.user_id].last_activity_time)){t.time=this.color_arr[e.user_id].last_activity_time;let n=this.utils.getDuration(Q().format("hh:mm:ss a"),t.time,"hh:mm:ss a","second");n&&(t.duration=Math.floor(n/60))}return t}getStatusColor(e){if(!e.user_id)return"#DEE1E6";let t=e.user_id;return"string"!=typeof t&&(t=t.toString()),this.color_arr.hasOwnProperty(t)?this.color_arr[e.user_id].color:"#DEE1E6"}change_date_call_status(e,t){this.isToday=!1,"start_date"==e?(this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value)):(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0?(this.callEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",this.showHide_messageAlert=!0):this.showHide_messageAlert=!1)}change_date(e,t){if("start_date"==e){if(this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return void(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))}else{if(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return this.slotEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",void(this.showHide_messageAlert=!0);this.showHide_messageAlert=!1}}preparePieChart(){let e=new Qi.a({title:{text:""},credits:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-30,enabled:!0,color:"white",style:{fontWeight:"500"}},showInLegend:!1,borderWidth:5}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"Active",data:[{name:""+this.dashSummary.forms_filled_perc,y:Number(this.dashSummary.forms_filled_perc),color:"#e40f59"},{name:""+this.dashSummary.forms_not_filled_perc,y:Number(this.dashSummary.forms_not_filled_perc),color:"#1b7ec7"}],type:"pie",innerSize:"40%"}]});this.agentStatusChart=e}calculatePercBy(e,t){return 0==e||0==t?"0.0":(e/t*100).toFixed(1)}selectChildren(){this.selectAll=!!this.selectedAgents.every(e=>e.checked),this.selectedAgentsLen=this.selectedAgents.filter(e=>!0===e.checked).length}updateCheck(){!0===this.selectAll?(this.selectedAgents.map(e=>{e.checked=!0}),this.selectedAgentsLen=this.selectedAgents.length):(this.selectedAgents.map(e=>{e.checked=!1}),this.selectedAgentsLen=0)}downloadCallStatusReport(){var e={};if(e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});e.agents_list=this.myService.getAllIds("user","id")}else e.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id);this.API.downloadSharekhanCallReport(e,this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}downloadReportGeneral(){new Date;var e={};if(e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.download=!0,e.incsales=1,e.userset="Team",0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});e.agents_list=this.myService.getAllIds("user","id")}else e.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id);this.API.downloadCallStatusOutboundReport(e,null,this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}downloadAuditReport(){this.API.downloadAuditOutboundReport(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert(e.errors)},e=>{})}agentSummaryReport(){let e=this.dataSource.data,t=[{key:"name",title:"Agent Name"},{key:"email",title:"Agent Email"},{key:"dialled",title:"Dialled"},{key:"unique_dialled",title:"Unique Dialled"},{key:"contacted",title:"Contacted"},{key:"unique_contacted",title:"Unique Contacted"},{key:"rnr",title:"RNR"},{key:"forms",title:"Forms"},{key:"login_time_hms",title:"Login Hours"},{key:"unavailable_time_hms",title:"Unavailable Time"},{key:"idle_time_hms",title:"Idle Time"},{key:"wait_time_hms",title:"Dial Time"},{key:"spoken_time_hms",title:"Talk Time"},{key:"wrap_time_hms",title:"Wrap Time"},{key:"break_time_hms",title:"Break Time"},{key:"aht",title:"AHT"}];if(e&&e.length){let n=new G.Workbook,i=n.addWorksheet("Agent Summary"),a=[];a.push(j.n(t,"title")),i.addRow(j.n(t,"title")),e.forEach(e=>{let n=[];t.forEach(t=>{if(e.hasOwnProperty(t.key)){switch(t.key){case"active_time":case"idle_time":case"wait_time":case"wrap_time":case"spoken_time":e[t.key]=this.gethmsformat(e[t.key],"clock")}n.push(e[t.key])}else n.push("")}),a.push(n),i.addRow(n)}),n.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"AgentSummaryReport.xlsx"),a.length&&this.API.sendJSONBYEmail({title:"AgentSummaryReport.xlsx",data_arr:a},this.api_end_point).subscribe()})}}openFeedback(){this.router.navigate(["./feedback"],{relativeTo:this.activateRoute.parent,queryParams:{start_date:this.callStartDate,end_date:this.callEndDate}})}openActivity(){this.router.navigate(["./agent_activity"],{relativeTo:this.activateRoute.parent})}openDetailActivity(e){var t=Q(this.callStartDate,"YYYY-MM-DDTHH:mm:ss").format("ll"),n=Q(this.callEndDate,"YYYY-MM-DDTHH:mm:ss").format("ll"),i={agent_id:e.user_id,agent_name:e.name,agent_email:e.email,login_time:e.raw_data.activity.first_login?this.utils.utcToLocal(e.raw_data.activity.first_login,"YYYY-MM-DDTHH:mm:ss","LTS"):"",logout_time:e.raw_data.activity.last_activity&&"logout"==e.raw_data.activity.last_activity.activity_type?this.utils.utcToLocal(e.raw_data.activity.first_login,"YYYY-MM-DDTHH:mm:ss","ll"):"",active_hrs:this.gethmsformat(e.raw_data.activity.not_break_time,"clock"),break_hrs:e.break_time_hms,data:e.raw_data.activity.data,selectedDate:t===n?t:t+" - "+n,first_act:e.raw_data.activity.first_activity,last_act:e.raw_data.activity.last_activity};this.dialog.open(FN,{width:"60%",height:"90%",disableClose:!0,data:i})}exportAgentActivity(){let e=this.dataSource.data;if(!e||!e.length)return void alert("No data available");let t=new G.Workbook,n=t.addWorksheet("Activity Report"),i=[],a=["Agent Name","Agent Email","Type","Activity Date","Start Time","End Time","Duration(sec)","Reason"];for(var o in i.push(a),n.addRow(a),e){let t=e[o].raw_data.activity.data;if(t&&t.length)for(var r in t){let a=[];a[0]=e[o].name?e[o].name:"",a[1]=e[o].email?e[o].email:"",a[2]=t[r].type,a[3]=this.utils.utcToLocal(t[r].start,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DD"),a[4]=this.utils.utcToLocal(t[r].start,"YYYY-MM-DDTHH:mm:ss","HH:mm:ss"),a[5]=this.utils.utcToLocal(t[r].end,"YYYY-MM-DDTHH:mm:ss","HH:mm:ss"),a[6]=t[r].duration,a[7]=t[r].reason,i.push(a),n.addRow(a)}}t.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Activity_Report.xlsx"),i.length&&this.API.sendJSONBYEmail({title:"Activity_Report.xlsx",data_arr:i},this.api_end_point).subscribe()})}getActivityStatus(e){let t={last_activity:"",last_activity_at:"",duration_now:0,sub_disposition:"",color:"Inherit"};try{if(e&&e.last_call_activity&&e.last_call_activity.event_date&&e.activity&&e.activity.last_activity&&e.activity.last_activity.event_date){if(e.activity.last_activity.duration_now<e.last_call_activity.duration_now){if(t.last_activity_at=this.utils.utcToLocal(e.activity.last_activity.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"),t.last_activity=this.myService.renameStatusMessage(e.activity.last_activity.activity_type.trim()),t.color=this.myService.getStatusColour(t.last_activity),t.duration_now=e.activity.last_activity.duration_now,t.duration_now<0&&(t.duration_now=0),"Break"==t.last_activity){var n=["Bio Break","Lunch Break","Coffee Break","Team briefing","Team briefing & Quality Feedback","End of Day Work","Campaign Finished"];e.activity.last_activity.user_status&&n.indexOf(e.activity.last_activity.user_status.trim())>-1&&(t.sub_disposition=e.activity.last_activity.user_status.trim())}}else t.last_activity_at=this.utils.utcToLocal(e.last_call_activity.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"),t.last_activity="On Call",t.sub_disposition=this.myService.renameCallStatusMessage(e.last_call_activity.activity_type),t.color=this.myService.getStatusColour(t.last_activity),t.duration_now=e.last_call_activity.duration_now,t.duration_now<0&&(t.duration_now=0);return t}if(e&&e.activity&&e.activity.last_activity&&e.activity.last_activity.event_date)return t.last_activity_at=this.utils.utcToLocal(e.activity.last_activity.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"),t.last_activity=this.myService.renameStatusMessage(e.activity.last_activity.activity_type),t.color=this.myService.getStatusColour(t.last_activity),t.duration_now=e.activity.last_call_activity.duration_now,t.duration_now<0&&(t.duration_now=0),"Break"==t.last_activity&&(n=["Bio Break","Lunch Break","Coffee Break","Team briefing","Team briefing & Quality Feedback","End of Day Work","Campaign Finished"],e.activity.last_activity.user_status&&n.indexOf(e.activity.last_activity.user_status.trim())>-1&&(t.sub_disposition=e.activity.last_activity.user_status.trim())),t;if(e&&e.last_call_activity&&e.last_call_activity.event_date)return t.last_activity_at=this.utils.utcToLocal(e.last_call_activity.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"),t.last_activity="On Call",t.sub_disposition=this.myService.renameCallStatusMessage(e.last_call_activity.activity_type),t.color=this.myService.getStatusColour(t.last_activity),t.duration_now=e.last_call_activity.duration_now,t}catch(i){console.log("Error in last sync time",i)}return t}getCurrentStatus(e){let t={},n=null;return this.color_arr[e.user_id]&&this.color_arr[e.user_id].last_activity_time&&(n=this.color_arr[e.user_id].last_activity_time),e&&e.raw_data&&e.raw_data.activity&&e.raw_data.activity.last_activity&&e.raw_data.activity.last_activity.activity_type&&(t.msg=this.myService.renameStatusMessage(e.raw_data.activity.last_activity.activity_type),t.duration=Math.floor(this.utils.getDuration(this.utils.getUtc("YYYY-MM-DDTHH:mm:ss").toString(),e.raw_data.activity.last_activity.event_date,"YYYY-MM-DDTHH:mm:ss","minutes")),t.colour=this.myService.getStatusColour(t.msg),t.sync_time="",n?t.sync_time=n:Q(e.raw_data.activity.last_activity.event_date).isSame(this.utils.getUtc("YYYY-MM-DDTHH:mm:ss").toString(),"day")&&(t.sync_time=this.utils.utcToLocal(e.raw_data.activity.last_activity.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"))),t}filterTableDataByActivity(e){let t=JSON.parse(JSON.stringify(this.final_table_data)),n=[];t.forEach(t=>{switch(e){case"Active":case"On Call":"On Call"!=t.last_activity&&"Active"!=t.last_activity||n.push(t);break;case"Break":case"Login":case"Logout":t.last_activity==e&&n.push(t);break;case"null":""!=t.last_activity&&null!=t.last_activity||n.push(t);break;default:n.push(t)}}),this.dataSource.data=n}resetTableDataByActivityFilter(){this.dataSource.filter="",this.dataSource.data=this.final_table_data}highlight_color(e){var t="Inherit",n=e.sub_disposition,i=e.duration_now;switch(e.last_activity){case"On Call":case"Active":case"Login":i>5&&(t="red");break;case"Break":switch(n){case"Bio Break":i>2&&(t="red");break;case"Lunch Break":i>30&&(t="red");break;case"Coffee Break":i>15&&(t="red")}}return t}actionBergewishper(e,t){"BI"==t&&this.API.getBerge({agent_number:e.phone,group_id:this.myUser.groupid,agent_id:e.user_id,add_type:"BARGE"},this.api_end_point).subscribe(e=>{e.success&&(this._snackBar.open(e.alertmessage,"",{panelClass:"alert-snackbar-class",verticalPosition:"top",horizontalPosition:"center",duration:3e3}),this.refreshData())}),"BW"==t&&this.API.getBergeToWishper({agent_number:e.phone,group_id:this.myUser.groupid,agent_id:e.user_id},this.api_end_point).subscribe(e=>{e.success&&(this._snackBar.open(e.alertmessage,"",{panelClass:"alert-snackbar-class",verticalPosition:"top",horizontalPosition:"center",duration:3e3}),this.refreshData())}),"WB"==t&&this.API.getWishperToBerge({agent_number:e.phone,group_id:this.myUser.groupid,agent_id:e.user_id},this.api_end_point).subscribe(e=>{e.success&&(this._snackBar.open(e.alertmessage,"",{panelClass:"alert-snackbar-class",verticalPosition:"top",horizontalPosition:"center",duration:3e3}),this.refreshData())})}getBargeinBtn(e){if("On 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e=i.mc();i.tc("dataSource",e.dataSource),i.Cb(61),i.tc("ngIf",e.lead_disposition_names.length),i.Cb(10),i.tc("matHeaderRowDef",e.displayedColumnsCallStatus),i.Cb(1),i.tc("matRowDefColumns",e.displayedColumnsCallStatus)}}function Lz(e,t){1&e&&i.Sb(0,"div",127)}const Bz=function(){return[5,10,20,30,50]},Uz={parse:{dateInput:"DD/MM/YYYY"},display:{dateInput:"DD/MM/YYYY",monthYearLabel:"MMMM YYYY",dateA11yLabel:"LL",monthYearA11yLabel:"MMMM YYYY"}};let Yz=(()=>{class e{constructor(e,t,n,i,a,o,r,s,c,l,d){this.titleService=e,this.API=t,this.myService=n,this.dialog=i,this.router=a,this.activateRoute=o,this.myservice=r,this.campaign_service=s,this.utils=c,this._snackBar=l,this.outbound_service=d,this.messageAlert="",this.showHide_messageAlert=!1,this.timer_pulse_rate=15,this.currentTitle="outbound",this.subscription=new NU.a,this.maxDate=Q().subtract(0,"day").toISOString(),this.currentLoader=!1,this.selectedTabSts="call_status",this.alert={type:"success",message:"Refreshed successfully..."},this.alertClosed=!0,this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.isToday=!0,this.sales_stages=[],this.myDetails=this.myService.getMyDetails(),this.myTeamDetails=this.myService.getOnlyMyTeamIds(),this.dashboard_agents=null,this.dashboard_selected_nodes=[],this.settings="",this.workHours="",this.dashData=[],this.selectAll=!0,this.color_arr={},this.followupCnt=0,this.followupCntDone=0,this.displayedColumnsCallSummary=["type","login_time","spoken_time","wrap_time","wait_time","idle_time","active_time"],this.displayedColumnsCallStatus=["user_id","name","notification","action","live_status","status","dialled","unique_dialled","contacted","unique_contacted","rnr","forms","login_time_hms","idle_time_hms","wait_time_hms","spoken_time_hms","wrap_time_hms","active_time_hms","aht","audit_score","ctc_score","connectivity","more"],this.callSummaryData=[{type:"Total",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00",break_time:"00:00:00",active_time:"00:00:00",unavailable_time:"00:00:00",login_time:"00:00:00"},{type:"Average of 0 Agents",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"}],this.selectedAgents=[],this.selectedAgentsLen=0,this.final_table_data=[],this.dataSource=new Te.k,this.dataSourceCallSummary=new Te.k,this.api_end_point=this.myService.get_API_End_Point(),this.selectedProject="",this.selectedChannel="view/outbound",this.user=this.myservice.get_loggedin_user(),this.destroy$=new fW.a}on_load(){return Object(Ha.b)(this,void 0,void 0,(function*(){try{this.destroy$=new fW.a,this.outbound_service.api_error.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{e&&this.dialog.open(zz,{width:"auto",position:{top:"20px"},panelClass:"d-top-center"}).afterClosed().subscribe(e=>{"refresh"==e?this.refresh_dashboard():this.outbound_service.set_all_defaults()})}catch(t){console.log("error outbound service api error",t)}}),this.outbound_service.progress_bar.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.progress_bar$=e}catch(t){console.log("error in progress bar",t)}}),this.outbound_service.channel_summary.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.channel_summary$=e}catch(t){console.log("error in channel_summary",t)}}),this.outbound_service.followups.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.followups$=e}catch(t){console.log("error in followups",t)}}),this.outbound_service.agents_status.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.agents_status$=e}catch(t){console.log("error in agents status",t)}}),this.outbound_service.calls_summary.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.calls_summary$=e,this.summarizeData()}catch(t){console.log("Error in calls summary",t)}}),this.outbound_service.lead_disposition.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.lead_disposition$=e,this.lead_disposition_names=this.outbound_service.lead_disposition_names,this.lead_disposition_names.forEach(e=>{this.displayedColumnsCallStatus.indexOf(e)<0&&this.displayedColumnsCallStatus.splice(this.displayedColumnsCallStatus.length-2,0,e)})}catch(t){console.log("error in lead_disposition",t)}}),this.outbound_service.agent_table_data$.pipe(Object(yW.a)(this.destroy$)).subscribe(e=>{try{this.agent_table_data$=e,this.dataSource=new Te.k(e.agent_data),this.dataSource.paginator=this.paginator,this.dataSource.sort=this.tableSort,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)}}catch(t){console.log("error in agent_table_data",t)}})}catch(e){console.log("Error in onload",e)}}))}ngOnInit(){return Object(Ha.b)(this,void 0,void 0,(function*(){yield this.on_load(),this.titleService.setTitle("Contiinex | Dashboard"),this.settings=this.myService.get_stage_settings(),this.workHours=this.settings.workhours,this.myUser=this.myService.get_loggedin_user(),this.selectedProject=this.myUser.company,this.refresh_dashboard()}))}get_dashboard_name(){try{switch(this.selectedChannel){case"view/outbound":return"Outbound";case"dashboard-inbound":return"Inbound";case"whatsapp-dashboard":return"Whatsapp";default:return""}}catch(e){return""}}summarizeData(){var e;const t=null===(e=this.agent_table_data$)||void 0===e?void 0:e.agent_data;if(t){let e={};var n=["followup","dialled","contacted","unique_dialled","call_rnr","unique_connected","forms_filled","idle_time","wait_time","wrap_time","active_time","spoken_time","unavailable_time","break_time","login_time","audited_calls","avg_score","ctc_calls","ctc_score"];if(this.sales_stages.length)for(var i in this.sales_stages)n=n.concat(this.sales_stages[i].name);for(var i in t){var a=t[i];for(var o in a)n.indexOf(o)>-1&&(e.hasOwnProperty(o)?e[o]+=a[o]?a[o]:0:e[o]=a[o]?a[o]:0)}this.callSummaryData=[{type:"Total",time:""+this.utils.gethmsformat(e.active_time,"clock"),spoken_time:""+this.utils.gethmsformat(e.spoken_time,"clock"),wrap_time:""+this.utils.gethmsformat(e.wrap_time,"clock"),wait_time:""+this.utils.gethmsformat(e.wait_time,"clock"),idle_time:""+this.utils.gethmsformat(e.idle_time,"clock"),break_time:""+this.utils.gethmsformat(e.break_time,"clock"),unavailable_time:""+this.utils.gethmsformat(e.unavailable_time,"clock"),login_time:""+this.utils.gethmsformat(e.login_time,"clock"),active_time:this.utils.gethmsformat(e.active_time,"clock")},{type:"Avg. of Logged In Agents",time:""+this.utils.gethmsformat(this.utils.getDivision(e.active_time,this.agents_status$.agents_login),"clock"),spoken_time:this.utils.gethmsformat(this.utils.getDivision(e.spoken_time,this.agents_status$.agents_login),"clock"),wrap_time:""+this.utils.gethmsformat(this.utils.getDivision(e.wrap_time,this.agents_status$.agents_login),"clock"),wait_time:""+this.utils.gethmsformat(this.utils.getDivision(e.wait_time,this.agents_status$.agents_login),"clock"),idle_time:""+this.utils.gethmsformat(this.utils.getDivision(e.idle_time,this.agents_status$.agents_login),"clock"),break_time:""+this.utils.gethmsformat(this.utils.getDivision(e.break_time,this.agents_status$.agents_login),"clock"),unavailable_time:""+this.utils.gethmsformat(this.utils.getDivision(e.unavailable_time,this.agents_status$.agents_login),"clock"),login_time:""+this.utils.gethmsformat(this.utils.getDivision(e.login_time,this.agents_status$.agents_login),"clock"),active_time:""+this.utils.gethmsformat(this.utils.getDivision(e.active_time,this.agents_status$.agents_login),"clock")}],this.dataSourceCallSummary=new Te.k(this.callSummaryData)}}display_stage_name(e){return"NEW DATA"==e?"NOT SUBMITTED":e}order_change_stages(){const e=this.lead_disposition_names,t=e.indexOf("NEW DATA");return t>-1&&(e.splice(t,1),e.push("NEW DATA")),e}initSocket(){this.socket.on("connect",()=>{this.socket.on("call_activity_event_for_web_"+this.myUser.groupid,e=>{e=JSON.parse(e);var t=this.dataSource.data;const n=t.findIndex(t=>t.user_id==e.user_id);n>=0&&(t[n].last_activity_at=this.utils.utcToLocal(e.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"),t[n].last_activity=this.myService.renameStatusMessage(e.activity_type.trim()),t[n].color=this.myService.getStatusColour(t[n].last_activity),this.dataSource=new Te.k(t),this.dataSource.sort=this.tableSort,this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.user_id.toString().toLowerCase().includes(t)})})})}get_stage_calculation(e){return this.lead_disposition$.hasOwnProperty(e)?{value:this.lead_disposition$[e],percentage:this.utils.getPercentage(this.lead_disposition$[e],this.calls_summary$.calls_unique_contacted,1,!1)}:{value:0,percentage:0}}get_progress_color(e){const t=[["color-one","tdData1"],["color-two","tdData2"],["color-three","tdData3"],["color-four","tdData4"],["color-five","tdData5"]];return t[e%t.length]||t[0]}refreshDatafortoday(){this.isToday=!0,this.messageAlert="",this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this._searchValue.nativeElement.value=""}refresh_dashboard(){const e=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),t=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss");var n=[];if(0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});n=this.myService.getAllIds("user","id"),this.selectedAgentsLen=this.selectedAgents.length}else n=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id),this.selectedAgentsLen=n.length;this.outbound_service.refresh_dashboard(String(e),String(t),n)}check_number(e){return isNaN(e)?0:parseInt(e)}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}changeTogleStatus(e){this.selectedTabSts=e}getCallStatusObj(e){let t={color:"Inherit",text:"",time:"",duration:0};if(this.color_arr[e.user_id]&&(this.color_arr[e.user_id].last_activity&&(t.text=this.color_arr[e.user_id].last_activity),this.color_arr[e.user_id].last_activity_time)){t.time=this.color_arr[e.user_id].last_activity_time;let n=this.utils.getDuration(Q().format("hh:mm:ss a"),t.time,"hh:mm:ss a","second");n&&(t.duration=Math.floor(n/60))}return t}getStatusColor(e){if(!e.user_id)return"#DEE1E6";let t=e.user_id;return"string"!=typeof t&&(t=t.toString()),this.color_arr.hasOwnProperty(t)?this.color_arr[e.user_id].color:"#DEE1E6"}change_date_call_status(e,t){this.isToday=!1,"start_date"==e?(this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value)):(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0?(this.callEndDate=void 0,this.fromInput.value="",this._snackBar.open("Start date should be less than end date *","close")):this.showHide_messageAlert=!1)}change_date(e,t){if("start_date"==e){if(this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return void(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))}else{if(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return this.slotEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",void(this.showHide_messageAlert=!0);this.showHide_messageAlert=!1}}downloadReportGeneral(e){this.myService.getSettingsWithKeyValue("reports","name","hideCustomerNumber");let t=this.campaign_service.hide_customer_number_access();new Date;var n={};if(n.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),n.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),n.download=!0,n.incsales=1,n.userset="Team",!e)if(0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});n.agents_list=this.myService.getAllIds("user","id")}else n.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id);t&&(n.hcd=!0),this.API.downloadCallStatusOutboundReport(n,e,this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{})}downloadAuditReport(){this.currentLoader=!0,this.API.downloadAuditOutboundReport(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.api_end_point).subscribe(e=>{this.currentLoader=!1,e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{})}agentSummaryReport(){this.currentLoader=!0;let e=this.dataSource.data,t=[{key:"name",title:"Agent Name"},{key:"email",title:"Agent Email"},{key:"dialled",title:"Dialled"},{key:"unique_dialled",title:"Unique Dialled"},{key:"contacted",title:"Contacted"},{key:"unique_contacted",title:"Unique Contacted"},{key:"rnr",title:"RNR"},{key:"forms",title:"Forms"},{key:"login_time_hms",title:"Login Hours"},{key:"idle_time_hms",title:"Idle Time"},{key:"wait_time_hms",title:"Wait Time"},{key:"spoken_time_hms",title:"Talk Time"},{key:"wrap_time_hms",title:"Wrap Time"},{key:"active_time_hms",title:"Active Time"},{key:"aht",title:"AHT"}];if(e&&e.length){let n=new G.Workbook,i=n.addWorksheet("Agent Summary");i.addRow(["Generated At: "+String(Q().format("YYYY-MM-DD hh:mm A"))]),i.addRow(["Filter By: "+String(Q(this.callStartDate).format("YYYY-MM-DD"))+" to "+String(Q(this.callEndDate).format("YYYY-MM-DD"))]),i.addRow([]);let a=[];a.push(j.n(t,"title")),i.addRow(j.n(t,"title")),e.forEach(e=>{let n=[];t.forEach(t=>{if(e.hasOwnProperty(t.key)){switch(t.key){case"active_time":case"idle_time":case"wait_time":case"wrap_time":case"spoken_time":e[t.key]=this.utils.gethmsformat(e[t.key],"clock")}n.push(e[t.key])}else n.push("")}),a.push(n),i.addRow(n)}),n.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"AgentSummaryReport.xlsx"),this.currentLoader=!1})}}openFeedback(){this.router.navigate(["./forms"],{relativeTo:this.activateRoute.parent,queryParams:{start_date:this.callStartDate,end_date:this.callEndDate}})}openActivity(){this.router.navigate(["./agent_activity"],{relativeTo:this.activateRoute.parent})}openDetailActivity(e){var t=Q(this.callStartDate,"YYYY-MM-DDTHH:mm:ss").format("ll"),n=Q(this.callEndDate,"YYYY-MM-DDTHH:mm:ss").format("ll"),i={agent_id:e.user_id,agent_name:e.name,agent_email:e.email,login_time:e.raw_data.activity.first_login?this.utils.utcToLocal(e.raw_data.activity.first_login,"YYYY-MM-DDTHH:mm:ss","hh:mm:ss A"):"",logout_time:e.raw_data.activity.last_activity&&"signout"==e.raw_data.activity.last_activity.activity_type?this.utils.utcToLocal(e.raw_data.activity.last_activity.created_at,"YYYY-MM-DDTHH:mm:ss","hh:mm:ss A"):"",active_hrs:this.utils.gethmsformat(e.raw_data.activity.active_time,"clock"),break_hrs:e.break_time_hms,data:e.raw_data.activity.data,selectedDate:t===n?t:t+" - "+n,first_act:e.raw_data.activity.first_activity,last_act:e.raw_data.activity.last_activity};this.dialog.open(KU,{width:"60%",height:"90%",disableClose:!0,data:i})}exportAgentActivity(){this.currentLoader=!0;let e=this.dataSource.data;if(!e||!e.length)return this.messageAlert="No data 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pq(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",126),i.Sc(2),i.Wb(),i.Sb(3,"img",128),i.Xb(4,"span",127),i.Sc(5),i.Wb(),i.Wb()),2&e){const e=i.mc(2).$implicit;i.Cb(2),i.Uc(" ",e.user," "),i.Cb(1),i.uc("src",e.message,i.Jc),i.Cb(2),i.Uc(" ",e.message_time," ")}}function hq(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",126),i.Sc(2),i.Wb(),i.Xb(3,"audio",129),i.Sb(4,"source",130),i.Sb(5,"source",131),i.Wb(),i.Xb(6,"span",127),i.Sc(7),i.Wb(),i.Wb()),2&e){const e=i.mc(2).$implicit;i.Cb(2),i.Uc(" ",e.user," "),i.Cb(2),i.uc("src",e.message,i.Jc),i.Cb(1),i.uc("src",e.message,i.Jc),i.Cb(2),i.Uc(" ",e.message_time," ")}}function mq(e,t){if(1&e&&(i.Xb(0,"div",123),i.Xb(1,"div",124),i.Xb(2,"div",125),i.Qc(3,uq,6,3,"p",111),i.Qc(4,pq,6,3,"p",111),i.Qc(5,hq,8,4,"p",111),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc().$implicit;i.Cb(3),i.tc("ngIf","TEXT"==e.message_type),i.Cb(1),i.tc("ngIf","IMAGE"==e.message_type),i.Cb(1),i.tc("ngIf","AUDIO"==e.message_type)}}function gq(e,t){if(1&e&&(i.Xb(0,"div",132),i.Xb(1,"div",133),i.Xb(2,"p"),i.Xb(3,"span",126),i.Sc(4),i.Wb(),i.Sc(5),i.Xb(6,"span",127),i.Sc(7),i.Wb(),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc().$implicit;i.Cb(4),i.Uc(" ",e.user," "),i.Cb(1),i.Uc("",e.message," "),i.Cb(2),i.Tc(e.message_time)}}function fq(e,t){if(1&e&&(i.Xb(0,"div",120),i.Qc(1,mq,6,3,"div",121),i.Qc(2,gq,8,3,"div",122),i.Wb()),2&e){const e=t.$implicit,n=i.mc(4);i.Cb(1),i.tc("ngIf",n.myUser.id!=e.from_id),i.Cb(1),i.tc("ngIf",n.myUser.id==e.from_id&&"TEXT"==e.message_type)}}function _q(e,t){if(1&e&&(i.Xb(0,"div"),i.Qc(1,fq,3,2,"div",119),i.Wb()),2&e){const e=i.mc(3);i.Cb(1),i.tc("ngForOf",e.groupList[e.selectedActive].messages)}}function vq(e,t){1&e&&(i.Xb(0,"span",134),i.Sc(1,"Required field"),i.Wb())}function Cq(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div",106),i.Xb(1,"div",107),i.Xb(2,"table",95),i.Xb(3,"tr"),i.Xb(4,"td",108),i.Xb(5,"span"),i.Sb(6,"img",109),i.Wb(),i.Wb(),i.Xb(7,"td"),i.Xb(8,"table",98),i.Xb(9,"tr"),i.Xb(10,"td"),i.Xb(11,"b"),i.Sc(12),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(13,"div",110),i.Qc(14,_q,2,1,"div",111),i.Wb(),i.Xb(15,"div",112),i.Qc(16,vq,2,0,"span",113),i.Xb(17,"div",74),i.Xb(18,"div",114),i.Xb(19,"input",115),i.ic("keyup",(function(){return i.Gc(e),i.mc(2).onTextMessage()}))("ngModelChange",(function(t){return i.Gc(e),i.mc(2).txtmsg=t}))("keydown.enter",(function(){i.Gc(e);const t=i.mc(2);return t.sendMessage_With_Enter(t.txtmsg)})),i.Wb(),i.Wb(),i.Sb(20,"div",116),i.Xb(21,"div",116),i.Xb(22,"button",117),i.ic("click",(function(){i.Gc(e);const t=i.mc(2);return t.sendMessage_With_Enter(t.txtmsg)})),i.Sb(23,"i",118),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc(2);i.Cb(12),i.Tc(e._dataTabName),i.Cb(2),i.tc("ngIf",e.groupList[e.selectedActive]),i.Cb(2),i.tc("ngIf",e.mandatoryFiled),i.Cb(3),i.tc("ngModel",e.txtmsg)("disabled",e.socketConnection)}}function Sq(e,t){1&e&&(i.Xb(0,"div",135),i.Xb(1,"p"),i.Xb(2,"span",136),i.Sb(3,"i",137),i.Wb(),i.Sc(4," No internet connection."),i.Sb(5,"br"),i.Sc(6," Kindly check your internet connectivity"),i.Wb(),i.Wb())}function yq(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div",72),i.Xb(1,"mat-card",73),i.Xb(2,"div",74),i.Xb(3,"div",75),i.Xb(4,"span",76),i.Xb(5,"img",77),i.ic("click",(function(){return i.Gc(e),i.mc().closeChat()})),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(6,"div",78),i.Xb(7,"div",74),i.Xb(8,"div",79),i.Xb(9,"h1",80),i.Sc(10,"Chat"),i.Wb(),i.Wb(),i.Wb(),i.Xb(11,"div",74),i.Xb(12,"div",81),i.Xb(13,"div",82),i.Sb(14,"i",83),i.Xb(15,"input",84),i.ic("keyup",(function(t){return i.Gc(e),i.mc().filterSearch(t.target.value)})),i.Wb(),i.Wb(),i.Qc(16,bq,21,7,"div",85),i.Wb(),i.Xb(17,"div",86),i.Xb(18,"div",87),i.Qc(19,Cq,24,5,"div",88),i.Wb(),i.Wb(),i.Wb(),i.Qc(20,Sq,7,0,"div",89),i.Xb(21,"div",90),i.Xb(22,"span",91),i.ic("click",(function(){return i.Gc(e),i.mc().closeLarge()})),i.Sc(23,"\xd7"),i.Wb(),i.Sb(24,"img",92),i.Wb(),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(16),i.tc("ngForOf",e.groupList),i.Cb(3),i.tc("ngIf",e.IsVisible),i.Cb(1),i.tc("ngIf",e.socketConnection)}}function wq(e,t){1&e&&(i.Xb(0,"div",138),i.Sb(1,"mat-spinner",139),i.Wb()),2&e&&(i.Cb(1),i.tc("diameter",100))}const xq=function(){return[5,10,20]};let Wq=(()=>{class e{constructor(e,t,n,i,a){this._service=e,this.dialog=t,this.API=n,this.utils=i,this._snackBar=a,this.displayedColumns=["gig_id","user_id","name","email","pan_number","actual_earnings","total_deductions","total_earnings","total_payments","current_balance","last_payment_date","approval_amount","approval","editAmt","chat"],this.dataSource=new Te.k,this.showHide=!0,this.table_data=[],this.table_data_export=[],this.isNoInternetPopup=!1,this.mandatoryFiled=!1,this.socketConnection=!1,this.messages=[],this.selectedActive=-1,this.username="",this.role="",this.IsVisible=!0,this.groupList=[],this.channels="",this.selectedChannel="",this.allData="",this.socket="",this.msgType="TEXT",this.socketId="",this.socketStatusBeforeCheck="",this.uniqueAgents=[],this.isTextComponent=!1,this.currentNewUser=null,this.showHideErrorMsg=!1,this.currentLoader=!1,this.selectedFilter="All",this.rupesssymbol=!0,this.searchFilter="",this._gplist=[],this.counter=0,this.sortByTime=()=>{var e;-1!=this.selectedActive&&(e=this.groupList[this.selectedActive]),this.groupList=j.o(this.groupList,(function(e){return-e.lmt})),-1!=this.selectedActive&&(this.selectedActive=j.f(this.groupList,(function(t){return t.id==e.id})))},this.myUser=this._service.get_loggedin_user()}ngOnInit(){this.api_end_point=this._service.get_API_End_Point(),this.getCurrentMonthYear(),this.getTableData();for(var e=window.setInterval(()=>{},99999),t=0;t<e;t++)window.clearInterval(t);this.groupList=[],this.subscribe(),window.location.pathname.includes("text")&&(this.isTextComponent=!0)}getCurrentMonthYear(){let e=new Date,t=e.toLocaleString("default",{month:"long"}).substring(0,3),n=e.getFullYear();this.selectedMonth=t,this.selectedCurYear=n.toString()}getTableData(){this.currentLoader=!0,this.API.settingsAPI(this.api_end_point).subscribe(e=>{if(!e.errors&&e.success){var t=e.success;for(const e of t.payment)"currency_code"==e.name&&(this.currency_code=e.definition)}}),this.API.getPaymentdashboardDetails("",this.api_end_point).subscribe(e=>{let t=e.success;this.currentLoader=!1;let n=[];if(t)for(var i in t)t.hasOwnProperty(i)&&(t[i].changingBalance=t[i].current_balance,t[i].last_payment_date&&(t[i].last_payment_date=Q(t[i].last_payment_date).local().format("MMM Do YYYY, h:mm:ss A")),n.push(t[i]));this.table_data=n,this.refreshTable()})}applyFilter(e){this.dataSource.filter=e.trim().toLowerCase()}editAmountDialog(e){this.dialog.open(S$,{width:"55%",height:"70%",disableClose:!0,data:e}).afterClosed().subscribe(e=>{e&&this.changeFilter("All")})}approvalChatBtn(){this.showHide=!0}closeChat(){this.showHide=!1}subscribe(){this.API.subscribe({username:this.myUser.name,userid:this.myUser.id,client:"WEB"}).subscribe(e=>{e&&"Subscription Done"===e.message&&(this.channels=e.channels,this.allData=e,this.extractGroupList(e.channels))})}extractGroupList(e){for(let i in e)"PM"==i&&(this.selectedChannel=this.channels[i]);let t=e.PM;if(t.messages&&t.messages.length){for(let e in t.messages){var n=t.messages[e];const i=this.uniqueAgents.indexOf(n.from_id),a=this.uniqueAgents.indexOf(n.to_id);n.message=n.channel_type&&"WHATSAPP"==n.channel_type||"CUSTOMER_CHANNEL"==n.channel?"CUSTOMER_CHANNEL"!=n.channel||n.decrypt?n.message:decodeURIComponent(escape(window.atob(n.message))):this.decryptMessage(n.from_id,n.groupid,n.message),n.decrypt=!0,this.isTextComponent?"SMS"==n.channel_type&&this.appendMessageToGroup("PM",n,this.myUser.id!=n.from_id?i:a):this.appendMessageToGroup("PM",n,this.myUser.id==n.from_id?a:i,!n[n.to_id+"_seen"])}this.sortByTime()}this.setupSocketConnection(this.selectedChannel.channel)}initSocket(){this.socket.on("connect",()=>{this.socketId=this.socket.id,this.socket.emit("SOCKET_CONNECTION",{userid:this.myUser.id,socketid:this.socketId})}),this.socket.on("TEST_CONNECTION",e=>{this.socketStatusBeforeCheck=e.status}),this.username=this.myUser.name,this.role=this.myUser.role}fetchUser(e){this.API.getWidgetUserByPhone(e,this.api_end_point).subscribe(e=>{let t=e;t.success&&(this.widgetUser?t.success.external_url==this.widgetUser.external_url&&t.success.state==this.widgetUser.state||(this.widgetUser.external_url=t.success.external_url,this.widgetUser.state=t.success.state,this.counter=0):this.widgetUser=t.success)})}openAndFindAgentInChat(e){0==this.showHide&&(this.showHide=!0);for(var t=0;t<this.groupList.length;t++)if(this.groupList[t].id==e.user_id)return void this.tabkeyMenu("",0);this.sendFirstMessage(e),this.currentNewUser=0}sendFirstMessage(e){var t={type:"CHAT_MESSAGE",message_type:"TEXT",channel:this.selectedChannel.channel,groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:e.user_id,user:this.myUser.name,phone:e.name,message:this.encryptMessage(this.myUser.id,this.allData.groupid,"Hi"),session_id:""};this.API.message(t).subscribe(e=>{})}sendMessage_With_Enter(e){if(this.mandatoryFiled=!1,""==this.txtmsg||null==e)return void(this.mandatoryFiled=!0);let t={type:"CHAT_MESSAGE",message_type:this.msgType,channel:this.selectedChannel.channel,groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length&&this.groupList[this.selectedActive].messages[0].from_id!=this.myUser.id?this.groupList[this.selectedActive].messages[0].from_id:this.groupList[this.selectedActive].messages[0].to_id,user:this.myUser.name,phone:this.myUser.phone,session_id:""};this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length&&this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id&&(t.session_id=this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id),"WHATSAPP"==this.groupList[this.selectedActive].messages[0].channel_type&&10==t.to_id.length&&(t.channel_type="WHATSAPP"),t.message=this.groupList[this.selectedActive].messages[0].channel_type&&"WHATSAPP"==this.groupList[this.selectedActive].messages[0].channel_type||"CUSTOMER_CHANNEL"==t.channel?btoa(unescape(encodeURIComponent(e))):this.encryptMessage(this.myUser.id,this.allData.groupid,e),"SMS"==this.groupList[this.selectedActive].messages[0].channel_type&&(t.channel_type="SMS"),this.API.message(t).subscribe(e=>{this.txtmsg=""})}setupSocketConnection(e){this.socket.on(e,e=>{e.message=e.channel_type&&"WHATSAPP"==e.channel_type||"CUSTOMER_CHANNEL"==e.channel?"CUSTOMER_CHANNEL"==e.channel?decodeURIComponent(escape(window.atob(e.message))):e.message:this.decryptMessage(e.from_id,e.groupid,e.message),e.decrypt=!0;var t=-1;e.from_id!=this.myUser.id?(t=this.groupList.findIndex(t=>t.id==e.from_id),this.appendMessageToGroup("TL",e,t,!0,!0),0==this.showHide&&(this.showHide=!0)):(t=this.groupList.findIndex(t=>t.id==e.to_id),this.appendMessageToGroup("TL",e,t,!0,!0)),this.sortByTime(),0==this.currentNewUser&&null!=this.currentNewUser&&this.tabkeyMenu("",this.currentNewUser),setTimeout(()=>{this.scrollToBottom()},500)})}appendMessageToGroup(e,t,n,i="",a=!1){if(-1==n){this.uniqueAgents.push(t.from_id==this.myUser.id?t.to_id:t.from_id);var o={key:e,id:t.from_id==this.myUser.id?t.to_id:t.from_id,tab_name:t.user==this.myUser.name?t.phone:t.user,last_message:"",last_message_time:"11:11",lmt:"1111",unread_messages:0,messages:[]};o.last_message="TEXT"==t.message_type?t.message:"AUDIO"==t.message_type?"AUDIO":"IMAGE",o.last_message_time=new Date(t.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),o.lmt=new Date(t.date).getTime(),i&&(-1!=this.selectedActive&&this.groupList[this.selectedActive].id==t.from_id||t.from_id!=this.myUser.id&&(o.unread_messages=o.unread_messages+1)),o.messages.push(t),this.groupList.push(o),this._gplist=this.groupList}else this.groupList[n].last_message="TEXT"==t.message_type?t.message:"AUDIO"==t.message_type?"AUDIO":"IMAGE",this.groupList[n].last_message_time=new Date(t.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),this.groupList[n].lmt=new Date(t.date).getTime(),i&&(-1!=this.selectedActive&&this.groupList[this.selectedActive].id==t.from_id||t.from_id!=this.myUser.id&&(this.groupList[n].unread_messages=this.groupList[n].unread_messages+1)),this.groupList[n].messages.push(t);t[this.myUser.id+"_seen"]||-1==this.selectedActive||this.groupList[this.selectedActive].id!=t.from_id||this.sendMessageSeenConfirmation(t),t[this.myUser.id+"_delivered"]||this.sendMessageAcknowledgment(t)}startSession(){this.API.message({type:"SESSION_STARTS",message_type:this.msgType,channel:this.selectedChannel.channel,groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,username:this.myUser.name,phone:this.myUser.phone,session_id:"",message:""}).subscribe(e=>{})}endSession(){let e={type:"SESSION_ENDS",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,username:this.myUser.name,phone:this.myUser.phone,session_id:"",message:""};this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length&&this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id&&(e.session_id=this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id),this.API.message(e).subscribe(e=>{this._snackBar.open("Session ended","close",{duration:5e3})})}sendMessageSeenConfirmation(e){this.socket.emit("MESSAGE_SEEN",{id:e.id,session_id:e.session_id,channel:e.channel,userid:this.myUser.id})}sendMessageAcknowledgment(e){this.socket.emit("MESSAGE_DELIVERY",{id:e.id,session_id:e.session_id,channel:e.channel,userid:this.myUser.id})}generateAESKey(e="",t=""){return HR.enc.Base64.parse("KEY"==t?"u/Gu5posvwDsXUnV5Zaq4g==":"5D9r9ZVzEYYgha93/aUK2w==")}encryptMessage(e,t,n){var i=this.generateAESKey(e,"KEY"),a=this.generateAESKey(t,"IV");return HR.AES.encrypt(n,i,{mode:HR.mode.CBC,padding:HR.pad.Pkcs7,iv:a}).toString()}decryptMessage(e,t,n){var i=this.generateAESKey(e,"KEY"),a=this.generateAESKey(t,"IV"),o=HR.enc.Base64.parse(n);let r=HR.AES.decrypt({ciphertext:o},i,{mode:HR.mode.CBC,padding:HR.pad.Pkcs7,iv:a});return HR.enc.Utf8.stringify(r)}tabkeyMenu(e,t){0==this.currentNewUser&&(this.currentNewUser=null),this.counter=0,this.selectedActive=t,this._dataTabName=this.groupList[t].tab_name,this.groupList[t].unread_messages=0;for(let n of this.groupList[this.selectedActive].messages)n[this.myUser.id+"_seen"]||-1==this.selectedActive||this.groupList[this.selectedActive].id!=n.from_id||this.sendMessageSeenConfirmation(n);setTimeout(()=>{this.scrollToBottom()},500)}scrollToBottom(){let e=document.querySelector("#messageBody");e.scrollTop=e.scrollHeight-e.clientHeight}currentImageClick(e){var t=document.getElementById("imgId"+e),n=document.getElementById("myModal"),i=document.getElementById("img01");n.style.display="block",i.src=t.src}closeLarge(){document.getElementById("myModal").style.display="none"}uploadFile(e){}onTextMessage(){this.txtmsg.length>0&&(this.mandatoryFiled=!1)}closeDialog(){}refreshTable(){const e=JSON.parse(JSON.stringify(this.table_data));"All"==this.selectedFilter?(this._allData=e,this.dataSource=new Te.k(this._allData)):"Approve"==this.selectedFilter?(this._approveData=e.filter(e=>null==e.approval_request_status||""==e.approval_request_status),this.dataSource=new Te.k(this._approveData)):"In process"==this.selectedFilter?(this._inProcessData=e.filter(e=>"IN PROCESS"==e.approval_request_status),this.dataSource=new Te.k(this._inProcessData)):"Approved"==this.selectedFilter?(this._approveddata=e.filter(e=>"APPROVED"==e.approval_request_status),this.dataSource=new Te.k(this._approveddata)):this.dataSource=new Te.k(e),this.dataSource.paginator=this.paginator}approveBtn(e,t){if(this.showHideErrorMsg=!1,e.approval_progress=!0,e.changingBalance>e.current_balance)return this.showHideErrorMsg=!0,void setTimeout(()=>{this.showHideErrorMsg=!1,e.approval_progress=!1},6e3);this.API.paymentRequestToUser({for_user:e.user_id,approval_amount:e.changingBalance},this.api_end_point).subscribe(t=>{t.success&&(e.approval_request_status=t.success.approval_request,e.approval_amount=t.success.approved_amount,this._snackBar.open("Success.!!","close",{duration:5e3}))})}refreshBtn(){this.currentLoader=!0,this.getTableData(),this.searchInput.value="",this.searchFilter=""}exportTable(){let e=this.dataSource.filteredData;if(!e||!e.length)return void this._snackBar.open("No data found for file download","close",{duration:4e3});let t=new G.Workbook,n=t.addWorksheet("Approval Report");n.addRow(["Gig ID","Agent ID","Agent Name","Agent Email","Pan Number","Cost Code","Gross Earnings","Tax Deductions","Net Earnings","Total Payments","Current Balance","Approval Amount","Approval Request Date","Approval Status","Recent Payment","Payment Date","Paid Amount"]);let 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VJ=["fromInput"];function jJ(e,t){1&e&&(i.Xb(0,"th",17),i.Sc(1,"\xa0"),i.Wb())}function GJ(e,t){if(1&e){const e=i.Yb();i.Xb(0,"td",18),i.ic("click",(function(){i.Gc(e);const n=t.$implicit;return i.mc().nameRowRecord(n)})),i.Sc(1),i.Xb(2,"span",19),i.Sc(3),i.Wb(),i.Wb()}if(2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.Name," "),i.Cb(2),i.Tc(e.type.substring(0,1).toUpperCase())}}function $J(e,t){1&e&&i.Sb(0,"tr",20)}const qJ=function(e){return{selected:e}};function JJ(e,t){if(1&e){const e=i.Yb();i.Xb(0,"tr",21),i.ic("click",(function(){i.Gc(e);const n=t.$implicit,a=i.mc();return a.selectedRow=a.selectedRow===n?null:n})),i.Wb()}if(2&e){const e=t.$implicit,n=i.mc();i.tc("ngClass",i.yc(1,qJ,e===n.selectedRow))}}const KJ=function(e){return{aActive:e}};function ZJ(e,t){if(1&e){const e=i.Yb();i.Xb(0,"span",33),i.Xb(1,"img",34),i.ic("click",(function(){return i.Gc(e),i.mc(2).CallChatPhoneClick("phone")})),i.Wb(),i.Wb()}if(2&e){const 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We can monitor training batch, their assessment, mock call audit, OJT batch creation & certification. https://uearn.ai/ "),i.Wb(),i.Sb(8,"br"),i.Qc(9,_K,5,2,"p",28),i.Xb(10,"p",42),i.Xb(11,"u"),i.Sc(12,"Training Activity List "),i.Wb(),i.Wb(),i.Qc(13,SK,5,2,"p",28),i.Xb(14,"p",42),i.Xb(15,"u"),i.Sc(16,"FAQ "),i.Wb(),i.Wb(),i.Qc(17,wK,12,4,"p",28),i.Xb(18,"p",42),i.Xb(19,"u"),i.Sc(20,"Troubleshooting Guide"),i.Wb(),i.Wb(),i.Qc(21,WK,9,3,"p",28),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(9),i.tc("ngForOf",e.getTrainingModule),i.Cb(4),i.tc("ngForOf",e.getTrainingActivityList),i.Cb(4),i.tc("ngForOf",e.getTrainingModule_FAQ),i.Cb(4),i.tc("ngForOf",e.getTrainingTroubleshooting)}}function XK(e,t){if(1&e&&(i.Xb(0,"span",46),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function MK(e,t){if(1&e&&(i.Xb(0,"span",37),i.Xb(1,"span",44),i.Sc(2),i.Wb(),i.Qc(3,XK,5,1,"span",45),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.name),i.Cb(1),i.tc("ngForOf",e.instruction)}}function PK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",43),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Qc(4,MK,4,2,"span",36),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc(" ",e.labelName," "),i.Cb(2),i.tc("ngForOf",e.record)}}function OK(e,t){if(1&e&&(i.Xb(0,"span",50),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function DK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",47),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Qc(4,OK,5,1,"span",49),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc("",e.labelName," "),i.Cb(2),i.tc("ngForOf",e.instruction)}}function TK(e,t){if(1&e&&(i.Xb(0,"span",50),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function IK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",47),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Xb(4,"span",48),i.Xb(5,"b"),i.Sc(6,"We would recommend the following steps. "),i.Wb(),i.Sb(7,"br"),i.Wb(),i.Qc(8,TK,5,1,"span",49),i.Xb(9,"span",47),i.Sb(10,"img",53),i.Sb(11,"br"),i.Wb(),i.Wb()),2&e){const e=t.$implicit,n=t.index;i.Cb(2),i.Vc("",n+1,".\xa0\xa0",e.labelName," "),i.Cb(6),i.tc("ngForOf",e.instruction),i.Cb(2),i.tc("src",e.imgPath,i.Jc)}}function AK(e,t){if(1&e&&(i.Xb(0,"div",54),i.Xb(1,"div",24),i.Xb(2,"div",25),i.Xb(3,"span",26),i.Sc(4," Mock Call Dashboard"),i.Wb(),i.Wb(),i.Xb(5,"div",55),i.Xb(6,"p",37),i.Sc(7,"Training admin can enrol Agents for Mock calling and for further training. Once Agents successfully clear the Assessment then they would be added to OJT group and then to Production."),i.Wb(),i.Sb(8,"br"),i.Qc(9,PK,5,2,"p",28),i.Xb(10,"p",42),i.Xb(11,"u"),i.Sc(12,"Mock call Activities"),i.Wb(),i.Wb(),i.Qc(13,DK,5,2,"p",28),i.Xb(14,"p",42),i.Xb(15,"u"),i.Sc(16,"FAQ"),i.Wb(),i.Wb(),i.Qc(17,IK,12,4,"p",28),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(9),i.tc("ngForOf",e.getMockCall),i.Cb(4),i.tc("ngForOf",e.getMockCallActivities),i.Cb(4),i.tc("ngForOf",e.getMockCall_FAQ)}}function RK(e,t){if(1&e&&(i.Xb(0,"span",46),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function EK(e,t){if(1&e&&(i.Xb(0,"span",37),i.Xb(1,"span",44),i.Sc(2),i.Wb(),i.Qc(3,RK,5,1,"span",45),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.name),i.Cb(1),i.tc("ngForOf",e.instruction)}}function NK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",43),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Qc(4,EK,4,2,"span",36),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc(" ",e.labelName," "),i.Cb(2),i.tc("ngForOf",e.record)}}function FK(e,t){if(1&e&&(i.Xb(0,"span",46),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function HK(e,t){if(1&e&&(i.Xb(0,"span",37),i.Xb(1,"span",44),i.Sc(2),i.Sb(3,"br"),i.Sc(4),i.Wb(),i.Qc(5,FK,5,1,"span",45),i.Wb()),2&e){const e=t.$implicit,n=i.mc().$implicit;i.Cb(2),i.Uc("",e.name," "),i.Cb(2),i.Tc(n.description),i.Cb(1),i.tc("ngForOf",e.instruction)}}function LK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",43),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Qc(4,HK,6,3,"span",36),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc(" ",e.labelName," "),i.Cb(2),i.tc("ngForOf",e.record)}}function BK(e,t){if(1&e&&(i.Xb(0,"span",50),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function UK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",47),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Xb(4,"span",48),i.Xb(5,"b"),i.Sc(6,"Steps "),i.Wb(),i.Sb(7,"br"),i.Wb(),i.Qc(8,BK,5,1,"span",49),i.Xb(9,"span",47),i.Sb(10,"img",53),i.Sb(11,"br"),i.Wb(),i.Wb()),2&e){const e=t.$implicit,n=t.index;i.Cb(2),i.Vc("",n+1,".\xa0\xa0",e.labelName," "),i.Cb(6),i.tc("ngForOf",e.instruction),i.Cb(2),i.tc("src",e.imgPath,i.Jc)}}function YK(e,t){if(1&e&&(i.Xb(0,"div",56),i.Xb(1,"div",24),i.Xb(2,"div",25),i.Xb(3,"span",26),i.Sc(4," Production & OJT Dashboard"),i.Wb(),i.Wb(),i.Xb(5,"div",57),i.Xb(6,"p",37),i.Sc(7,"We can upload active campaign for OJT & production candidate group & facilitate out-bound calling. Project manager Can add/remove Agent and also Team lead. Can access Agent activity report, Agent summary report, Call report and Audit Report."),i.Wb(),i.Sb(8,"br"),i.Qc(9,NK,5,2,"p",28),i.Xb(10,"p",42),i.Xb(11,"u"),i.Sc(12,"Production Activities"),i.Wb(),i.Wb(),i.Qc(13,LK,5,2,"p",28),i.Xb(14,"p",42),i.Xb(15,"u"),i.Sc(16,"FAQ"),i.Wb(),i.Wb(),i.Qc(17,UK,12,4,"p",28),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(9),i.tc("ngForOf",e.getOjtProductionDashboard),i.Cb(4),i.tc("ngForOf",e.getProductionActivities),i.Cb(4),i.tc("ngForOf",e.getOjtProduction_FAQ)}}const zK=function(e){return{width:e}};function QK(e,t){if(1&e&&(i.Xb(0,"span",63),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Sb(5,"img",61),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc),i.Cb(2),i.tc("src",e.imgPath,i.Jc)("ngStyle",i.yc(3,zK,"../assets/web_images/approvalOne.jpg"==e.imgPath?"300px":"100%"))}}function VK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",43),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Xb(4,"span",37),i.Sc(5),i.Wb(),i.Sb(6,"br"),i.Xb(7,"span",60),i.Sb(8,"img",61),i.Wb(),i.Qc(9,QK,6,5,"span",62),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc(" ",e.labelName," "),i.Cb(3),i.Tc(e.description),i.Cb(3),i.tc("src",e.imgPath,i.Jc)("ngStyle",i.yc(5,zK,"Approval"==e.labelName?"300px":"100%")),i.Cb(1),i.tc("ngForOf",e.instruction)}}function jK(e,t){if(1&e&&(i.Xb(0,"span",50),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function GK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",47),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Xb(4,"span",48),i.Xb(5,"b"),i.Sc(6,"Steps "),i.Wb(),i.Sb(7,"br"),i.Wb(),i.Qc(8,jK,5,1,"span",49),i.Wb()),2&e){const e=t.$implicit,n=t.index;i.Cb(2),i.Vc("",n+1,".\xa0\xa0",e.labelName," "),i.Cb(6),i.tc("ngForOf",e.instruction)}}function $K(e,t){if(1&e&&(i.Xb(0,"div",58),i.Xb(1,"div",24),i.Xb(2,"div",25),i.Xb(3,"span",26),i.Sc(4,"Payment Module"),i.Wb(),i.Wb(),i.Xb(5,"div",59),i.Xb(6,"p",37),i.Sc(7,"Payment module can be configured for updating, calculating and approval of pay out for GIG workers. Managers can update/configure the payment logic as per the Process and the approval procedure. GIG worker can view the notification about the payment and further he can agree or negotiate for same. Passbook on the APP has the current and historic payment details."),i.Sb(8,"br"),i.Sb(9,"br"),i.Sc(10," Manager should design the payment logic for GIG worker as in hourly/minute/event/call based at the start the payment cycle. Or he can even upload the Data sheet and calculate the payments. Project Manager/Managers have access to Edit, Configure and Approve the pay-outs."),i.Wb(),i.Sb(11,"br"),i.Qc(12,VK,10,7,"p",28),i.Xb(13,"p",42),i.Xb(14,"u"),i.Sc(15,"FAQ"),i.Wb(),i.Wb(),i.Qc(16,GK,9,3,"p",28),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(12),i.tc("ngForOf",e.getPaymentModule),i.Cb(4),i.tc("ngForOf",e.getPaymentModule_FAQ)}}function qK(e,t){if(1&e&&(i.Xb(0,"span",69),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Xb(5,"span",60),i.Sb(6,"img",61),i.Wb(),i.Sb(7,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc),i.Cb(3),i.tc("src",e.imgPath,i.Jc)("ngStyle",i.yc(3,zK,e.widthCs))}}function JK(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",43),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Xb(4,"span",67),i.Xb(5,"b"),i.Sc(6),i.Wb(),i.Wb(),i.Sb(7,"br"),i.Sb(8,"br"),i.Qc(9,qK,8,5,"span",68),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc(" ",e.labelName," "),i.Cb(4),i.Uc("",e.name," "),i.Cb(3),i.tc("ngForOf",e.instruction)}}function KK(e,t){if(1&e&&(i.Xb(0,"div",64),i.Xb(1,"div",24),i.Xb(2,"div",65),i.Xb(3,"span",26),i.Sc(4,"Agent Slot Dashboard"),i.Wb(),i.Wb(),i.Xb(5,"div",66),i.Xb(6,"p",37),i.Sc(7," We can allocate time slot of GIG staff as per process requirement. Manager can configure the time slot from Dashboard and later he can allot Gig worker himself or Gig working can choose the slots. Gig workers who are allotted with slot can login and only those will get the calls assigned. Manager can also add and remove Gig worker from the slot (adhoc request)."),i.Sb(8,"br"),i.Sb(9,"br"),i.Sc(10," Manager should design the staffing model for the process, number of slots per day, working hour, working day and number of gig worker to be staffed. This setting will be applicable for each day in general."),i.Wb(),i.Sb(11,"br"),i.Qc(12,JK,10,3,"p",28),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(12),i.tc("ngForOf",e.getAgentSlot)}}function ZK(e,t){if(1&e&&(i.Xb(0,"span",46),i.Xb(1,"mat-icon",38),i.Sc(2,"adjust"),i.Wb(),i.Sc(3),i.Sb(4,"br"),i.Wb()),2&e){const e=t.$implicit;i.Cb(3),i.Tc(e.desc)}}function eZ(e,t){if(1&e&&(i.Xb(0,"span",37),i.Xb(1,"span",44),i.Sc(2),i.Wb(),i.Xb(3,"span",48),i.Xb(4,"b"),i.Sc(5,"We would recommend the following steps. "),i.Wb(),i.Sb(6,"br"),i.Wb(),i.Qc(7,ZK,5,1,"span",45),i.Wb()),2&e){const e=t.$implicit,n=t.index;i.Cb(2),i.Vc("",n+1,".\xa0\xa0",e.name,""),i.Cb(5),i.tc("ngForOf",e.instruction)}}function tZ(e,t){if(1&e&&(i.Xb(0,"p"),i.Xb(1,"span",47),i.Sc(2),i.Sb(3,"br"),i.Wb(),i.Qc(4,eZ,8,3,"span",36),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Uc("",e.labelName," "),i.Cb(2),i.tc("ngForOf",e.record)}}function nZ(e,t){if(1&e&&(i.Xb(0,"div",70),i.Xb(1,"div",24),i.Xb(2,"div",25),i.Xb(3,"span",26),i.Sc(4,"How to do this Activity- Dashboard FAQ"),i.Wb(),i.Wb(),i.Xb(5,"div",71),i.Qc(6,tZ,5,2,"p",28),i.Sb(7,"br"),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(6),i.tc("ngForOf",e.getActivityDashboard)}}let iZ=(()=>{class e{constructor(){this.getTabList=[],this.getCompliance=[],this.getRecruitmentDashboard=[],this.getRecruitmentDashboard_FAQ=[],this.getRecruitmentDashboard_Recruiter=[],this.getTrainingModule=[],this.getTrainingActivityList=[],this.getTrainingModule_FAQ=[],this.getTrainingTroubleshooting=[],this.getMockCallActivities=[],this.getMockCall_FAQ=[],this.getOjtProductionDashboard=[],this.getProductionActivities=[],this.getOjtProduction_FAQ=[],this.getPaymentModule=[],this.getPaymentModule_FAQ=[],this.getActivityDashboard=[],this.getAgentSlot=[],this.getMockCall=[],this.selectedIndex=0,this.showHideComliance=!0,this.showHideRecruitmentDashboard=!1,this.showHideTrainingModule=!1,this.showHideMockCall=!1,this.showHideOJTProduction=!1,this.showHidePaymentModule=!1,this.showHideAgentSlot=!1,this.showHideActivityDashboard=!1,this.searchInputText=""}ngOnInit(){this.getTabData(),this.getComplianceData(),this.getRecruitmentDashboardData(),this.getTrainingModuleData(),this.getMockCallData(),this.getOJTandProductionData(),this.getPaymentModuleData(),this.getActivityDashboardData(),this.getAgentSlotData()}getTabData(){this.getTabList=[{name:"Compliance Document"},{name:"Recruitment Dashboard"},{name:"Training Dashboard"},{name:"Mock Call Dashboard"},{name:"Production & OJT Dashboard"},{name:"Payment Module"},{name:"Agent Slot"},{name:"How to do Activity"}]}getComplianceData(){this.getCompliance=[{name:"Phone",instruction:[{desc:"Required a Smartphone with the Android Version of 6.0V and Onwards."},{desc:"Internal Storage (ROM) 350 MB Onwards."},{desc:"RAM 1GB & Onwards."},{desc:"True caller and other tracking related applications should be disabled."},{desc:"The registered number should be in SIM SLOT-1."},{desc:"(SIM #1 supports all features of the network (2G/3G/4G/data)"},{desc:"IOS devices are not preferred to run the Uearn application."}]},{name:"Network",instruction:[{desc:"Preferred network should be 4G(LTE/VoLTE)."},{desc:"(The VoLTE, service enables wireless operators to use the data network to transmit voice services in the same way they transmit data)."},{desc:"Jio Network SIM connection is not advisable for calling purpose.There are a lot of call drops due to IPV6 protocol used in Jio Services."}]},{name:"Sim Signal",instruction:[{desc:"The 4G LTE Signal should be greater than -58 dBm. A value of -96 dBm indicates no signal."},{desc:"Preferred network should be 4G(LTE/VoLTE)."}]}]}getRecruitmentDashboardData(){this.getRecruitmentDashboard=[{labelName:"Hiring",record:[{name:"Campaigns (Currently Not Active) https://uearn.ai/",description:"",instruction:[{desc:"*we can create the campaign"},{desc:"*We can check total number of campaigns running, active campaign & In-Active campaign."}]},{name:"Candidates",description:"",instruction:[{desc:"*We can view the details of the candidates"},{desc:"*We can send the application link to the candidates."},{desc:"*We can change the status of the candidates such as On Boarding, Training."}]},{name:"Recruiters",description:"",instruction:[{desc:"Recruiters Performance details"},{desc:"Recruiters On calls status."}]},{name:"Assessment",description:"",instruction:[{desc:"It will list all uploaded assessment so that recruiter can assign as required."},{desc:"Recruiter can create new assessment & upload in the current list."}]}]},{labelName:"Onboarding",record:[{name:"L1 status",description:"",instruction:[{desc:"It will show overall candidate status for L1 selection"}]},{name:"L2 Status",description:"",instruction:[{desc:"It will show overall candidate status for L2 selection"}]},{name:"Client interview status",description:"",instruction:[{desc:"It will show overall client interview status"}]},{name:"Document status",description:"",instruction:[{desc:"It will show Uploaded documents status of the candidates."}]}]},{labelName:"Manage Team",record:[{name:"Manage",description:"",instruction:[{desc:"We can add the recruiter for the hiring process."},{desc:"We can remove the recruiter for the hiring process."}]}]},{labelName:"Candidate Activity",record:[{name:"Activity A 101",description:"Candidate will click on the link (campaign advertisement). https://uearn.ai/register",instruction:[{desc:"Fills the basic details as per the form."},{desc:"Candidates will take necessary action like (typing test & other test) & he will populate the score on the form."},{desc:"Candidate will upload the resume & submits the forms."},{desc:"Step 2 : He will go to the assessment screen."},{desc:"Step 3 : Candidate will do biometric authentication."},{desc:"Step 4 : Takes the assessment."},{desc:"Fills the basic details as per the form.Step 5 : Candidate will get the score based on his assessment & also the result (he will also get the notifications about the result)."}]},{name:"Activity B 102",description:"",instruction:[{desc:"Candidate will get the link for the onboarding process"},{desc:"Candidate should login to the app & upload all his relevant documents."}]}]},{labelName:"Recruiter Activity",record:[{name:"Activity A 103",description:"",instruction:[{desc:"Candidate details & assessment score will populate on dashboard"},{desc:"Recruiter will call the candidates for interview (recruiter can login to Uearn app, eligible candidates phone number will be listed as follow-up)"},{desc:"Recruiter will send the link for on boarding process for eligible candidates"}]},{name:"Activity B 104",description:"",instruction:[{desc:"Recruiter verifies all the documents & gets SA signed & elevates to training program"}]}]}],this.getRecruitmentDashboard_FAQ=[{labelName:"Unable to create campaign",instruction:[{desc:"Logout from the dashboard."},{desc:"Close all other Tabs."},{desc:"Clear cache and History"},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to download excel from campaign. ",instruction:[{desc:"Logout from the dashboard."},{desc:"Ensure Campaign template used as per the guide line."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to send the Uearn application link.",instruction:[{desc:"Refresh the page."},{desc:"Logout from the Dashboard."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support"}]},{labelName:"Unable to upload new Assessment using excel sheet.",instruction:[{desc:"Refresh the page."},{desc:"Ensure Assessment template used as per the guide line."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to create assessment.",instruction:[{desc:"Check whether you filled all the necessary field."},{desc:"Refresh the page."},{desc:"Check whether excel sheet is saved with proper extension."},{desc:"Logout from the Dashboard."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support"}]},{labelName:"Unable to view onboarding list.",instruction:[{desc:"Ensure that you have selected the Proper Date."},{desc:"Close all other tabs."},{desc:"Refresh the page."},{desc:"Logout from the Dashboard."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support"}]},{labelName:"Unable to add profile in manage team.",instruction:[{desc:"Ensure that you have filled all the necessary field."},{desc:"Clear cache and History."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Agent not able to upload document on Uearn app.",instruction:[{desc:"Refresh the page."},{desc:"Logout from the Uearn app."},{desc:"Check the internet connection by using speedtest.net by Okla."},{desc:"Clear cache and History."},{desc:"Continue with Login Process using credentials."},{desc:"Please find the recommended format (ex: pdf, word, jpeg or bng)"},{desc:"If still issue persist contact Technical support"}]},{labelName:"Agent not able to login to Uearn app",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number/12345678."},{desc:"Contact Tech support if you are unable to reset it."}]},{labelName:"Uearn App is not responding (screen stuck at one page)",instruction:[{desc:"Clear cache and History."},{desc:"Restart the phone."},{desc:"Check with storage space."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]}],this.getRecruitmentDashboard_Recruiter=[{labelName:"Unable to call candidates. ",instruction:[{desc:"Ensure the data is available in the follow-up"},{desc:"Should maintain minimum balance."},{desc:"Share the details with error message."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Incorrect dashboard entries.",instruction:[{desc:"Close all the browsers."},{desc:"Re-enter the credentials."},{desc:"If still issue persist contact Technical support"}]},{labelName:"Unable to create recruiter profile in manage team. ",instruction:[{desc:"Refresh the page."},{desc:"Logout from the Dashboard."},{desc:"Check the internet connection by using speedtest.net by Okla."},{desc:"Clear cache and History."},{desc:"Please use active email &phone numbers"},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]}]}getTrainingModuleData(){this.getTrainingModule=[{labelName:"Training",record:[{name:"Dashboard",instruction:[{desc:"We can check total number of active agents in Production, OJT Certification and Training. We can check the total number of batches in live and its overview (Active agents)."}]},{name:"Assessment",instruction:[{desc:"We can view the details of the candidates."},{desc:"Trainer can upload/create the assessment."}]},{name:"Agents",instruction:[{desc:"We can view the score of an assessment."},{desc:"We can view the details of the candidates."}]},{name:"Batch",instruction:[{desc:"Trainer can create the new Batch."},{desc:"We can view the details of the ongoing Batches."}]},{name:"Trainers",instruction:[{desc:"We can view the details of all the Trainer."},{desc:"We can view the trainers who are available on particular date."},{desc:"We can add a new trainer to a team."}]},{name:"OJT",instruction:[{desc:"We can create a new OJT Batch."},{desc:"We can View the details of on job training agents."}]},{name:"Certification",instruction:[{desc:" We can certify or non-certify the candidates."},{desc:"We can export the details of the candidates."},{desc:"We can export the details of the candidates who are eligible for next process."},{desc:"We can move the candidate to mock calling process."}]},{name:"Reports",instruction:[{desc:"We can view the Report of the candidates."},{desc:"We can download the Report of the candidates."}]},{name:"Calendar",instruction:[{desc:"We can view schedule date and timings of Batch."}]}]},{labelName:"Manage Team",record:[{name:"",instruction:[{desc:"We can add or remove the trainer."}]}]}],this.getTrainingActivityList=[{labelName:"Training Admin Activity",record:[{name:"Activity A 201",description:"",instruction:[{desc:"Training Admin can create batches, allot batches, schedule batches & monitor performance. "}]},{name:"Activity B 202",description:"",instruction:[{desc:"Training admin can add batches to mock call platform & facilitate call audit."}]},{name:"Activity C 203",description:"",instruction:[{desc:"Training admin can add batches to OJT call platform & facilitate call audit."}]}]},{labelName:"Trainees Activity",record:[{name:"Activity A 204",description:"",instruction:[{desc:"Trainees can take assessment can view feedback."}]},{name:"Activity B 205",description:"",instruction:[{desc:"Trainees can attend their schedule classes & also other required activities."}]}]}],this.getTrainingModule_FAQ=[{labelName:"How to check Speed of an Internet?",instruction:[{desc:"Open Google chrome."},{desc:"Search for speedtest.net by Okla."},{desc:"Click on Go to check the signal."}],imgPath:""},{labelName:"How to check Mobile network signal strength?",instruction:[{desc:"Click on Settings."},{desc:"Select SIM settings."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type"},{desc:"Search for SIM status and click on it."},{desc:"If Signal is more than -70dBm then signal is Excellent and so on."}],imgPath:"../assets/web_images/rssiImg.png"},{labelName:"How to check Wi-Fi signal strength?",instruction:[{desc:"Ensure that Wi-fi is connected."},{desc:"Open Google chrome."},{desc:"Search for speedtest.net by Okla."},{desc:"Click on Go to check the signal."},{desc:"If your Wi-fi is not stable, Restart the router and mobile"}],imgPath:""},{labelName:"How to Logout from the application?",instruction:[{desc:"Ensure to Click on STOP whenever you want to End the session."},{desc:"Click on the Option at the top left of the application screen."},{desc:"Select the Logout option and Click on Yes."}],imgPath:""},{labelName:"How to Enable 4G/LTE option?",instruction:[{desc:"Click on settings."},{desc:"Select SIM settings."},{desc:"Select SIM slot1."},{desc:"Click on Preferred Network mode."},{desc:"Select LTE/4G/3G/2G mode to activate it."},{desc:"Ensure that Registered SIM should be in SIM Slot 1."}],imgPath:""},{labelName:"How to Enable Auto answer?",instruction:[{desc:"Click on Settings."},{desc:"Search for Auto answer option."},{desc:"Select the option and enable it."}],imgPath:""},{labelName:"How to Disable call waiting?",instruction:[{desc:"Click on Settings."},{desc:"Search for Call waiting option."},{desc:"Select the option and disable it."}],imgPath:""},{labelName:"How to Enable permissions?",instruction:[{desc:"Click on Settings."},{desc:"Go to App Notifications."},{desc:"Select Uearn application."},{desc:"Select app permissions option."},{desc:"Enable all the permissions one by one."}],imgPath:""},{labelName:"How to Clear Cache and Data in Uearn application?",instruction:[{desc:"Click on Settings."},{desc:"Go to App Notifications."},{desc:"Select Uearn application."},{desc:"Click on Storage."},{desc:"Click on Clear Cache and Data."}],imgPath:""},{labelName:"Invalid password while login.",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number/12345678."},{desc:"If the password isn\u2019t working even after checking then click on the forgot password to reset it."},{desc:"Contact Tech support if you are unable to reset it."}],imgPath:""},{labelName:"Change of Number.",instruction:[],imgPath:"../assets/web_images/nameChange.png"},{labelName:"Lack of voice clarity / Customer voice not audible post the call is connected",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type."},{desc:"Check the Signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Ensure the agent is not connected to mobile hotspot."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Call Drops",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Cross connection (Agent receives second call while he/she is already on a call with the customer).",instruction:[{desc:"Ignore the second call."},{desc:"Logout from the application."},{desc:"Clear Cache and Data."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Start Call option grayed out in Uearn Application.",instruction:[{desc:"Logout from Uearn application."},{desc:"Clear Cache and Data."},{desc:"Connect Mobile data while operating Uearn application."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"User receives START VOICE TEST instead of START CALL.",instruction:[{desc:"Logout from Uearn application."},{desc:"Click on Sign in option instead of register to avoid the Voice test."},{desc:"Enter Credentials and Continue with Login process."}],imgPath:""},{labelName:"Failed to login in Uearn app.",instruction:[{desc:"Cross Check the User_ID and Password."},{desc:"Check the Signal strength of your SIM Card."},{desc:"Enter Credentials and Continue with Login process"}],imgPath:""},{labelName:"Call landing like normal dialer (Landing on phone).",instruction:[{desc:"Answer the call and click on Uearn application to again receive the current page of Uearn."},{desc:"Check the Network strength once."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials"}],imgPath:""},{labelName:"Disposition Screen/SUBMIT Page not appearing on Uearn app.",instruction:[{desc:"End the session."},{desc:"Logout from the Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Application minimizes and goes to background when the call received manually.",instruction:[{desc:"Answer the call and bring the application to foreground by selecting Uearn application icon."},{desc:"If the application behaves the same way then Logout and clear cache and data."}],imgPath:""},{labelName:"Agent not able to Logout from Uearn application.",instruction:[{desc:"Click on Home button on your mobile screen without Logout."},{desc:"Clear all the background application."},{desc:"Clear Cache and Data."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Calls are Going has RNR.",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."},{desc:"If the issue still persists then enable the flight mode and disable after few mins to get the Network stabilized. "}],imgPath:""}],this.getTrainingTroubleshooting=[{labelName:"Unable to select a client(Active Process).",instruction:[{desc:"Refresh the page."},{desc:"Logout from the dashboard."},{desc:"Close all other Tabs."},{desc:"Clear cache and History."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to create assessment.",instruction:[{desc:"Check whether you filled all the necessary field."},{desc:"Refresh the page."},{desc:"Check whether excel sheet is saved with proper extension."},{desc:"Logout from the Dashboard."},{desc:"Continue with Login Process using credentials."},{desc:"They should use recommended template for creating new assessment."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to view the agent details.",instruction:[{desc:"Refresh the page."},{desc:"Logout from the dashboard."},{desc:"Clear cache and History."},{desc:"Follow the Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:" Unable to create new Batch.",instruction:[{desc:"Refresh the page."},{desc:"Logout from the Dashboard."},{desc:"Verify the agent status on recruitment dashboard, should be In training."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to create new trainer.",instruction:[{desc:"Ensure that you have filled all the necessary field."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to view the available trainer List.",instruction:[{desc:"Ensure that Trainer is added to the List or not."},{desc:"If details are not added, add the trainer and check again."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to view the details of candidates in certification.",instruction:[{desc:"Ensure that you have selected the Batch ID."},{desc:"Ensure that candidate completed the assessment and submitted it."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Agent not able to upload document on Uearn app.",instruction:[{desc:"Refresh the page."},{desc:"Logout from the Uearn app."},{desc:"Check the internet connection by using speedtest.net by Okla."},{desc:"Clear cache and History."},{desc:"Continue with Login Process using credentials."},{desc:"Please find the recommended format (ex: pdf)"},{desc:"If still issue persist contact Technical support."}]},{labelName:"Agent not able to login to Uearn app",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number."},{desc:"Contact Tech support if you are unable to reset it."}]},{labelName:"Uearn App is not responding (screen stuck at one page)",instruction:[{desc:"Clear cache and History."},{desc:"Restart the phone."},{desc:"Check with storage space."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Error: Invalid password while login",instruction:[{desc:"Input the correct password (Please check caps lock)"},{desc:"Try the password as registered Phone Number."},{desc:"If the password isn\u2019t working then, Request for Password Reset (Smarterbiz support)."}]},{labelName:"Error: Lack of voice clarity / Customer voice not audible post the call is connected",instruction:[{desc:"Logout from Uearn app."},{desc:"Clear cache & data for Uearn app from the mobile setting."},{desc:"Check the SIM signal strength and the internet bandwidth."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Login again on Uearn app"},{desc:"Ensure the agent is connected to WIFI or mobile hotspot which has at least 1Mbps Speed."},{desc:"Registered SIM should be in SIM Slot 1 also ensure to activate the 3G mode on preferred network type."}]},{labelName:"Error: Call Drops",instruction:[{desc:"Logout from Uearn and Clear the cache for Uearn."},{desc:"Check the SIM signal strength and the Internet bandwidth."},{desc:"Login again on Uearn application."},{desc:"If the issue still persists then enable the flight mode and disable after few mins to get the Network stabilized."},{desc:"Ensure the agent is connected to WIFI or mobile hotspot which has atleast 1Mbps Speed."},{desc:"Registered SIM should be in SIM Slot 1 also ensure to activate the 3G mode on preferred network type."}]},{labelName:"Error: Cross connection (Agent receives second call while he/she is already on a call with the customer)",instruction:[{desc:"Ignore the second call."},{desc:"Logout from the app"},{desc:"Follow the login process to login again."}]},{labelName:"Start Call option grayed out in Uearn App?",instruction:[{desc:"Connect Mobile data while operating Uearn app."},{desc:"Logout from the app."},{desc:"Clear cache & data for Uearn app from the mobile setting."},{desc:"Follow the login process to login again."}]},{labelName:"Error: User receives START VOICE TEST instead of START CALL.",instruction:[{desc:"While login into Uearn app go to sign in option not register."},{desc:"Contact Smarterbiz Tech Support."}]},{labelName:"Error: Call landing like normal dialer (Landing on phone).",instruction:[{desc:"Answer the call and click on Uearn application to again receive the current page of Uearn."},{desc:"Check the mobile network strength once"}]}]}getMockCallData(){this.getMockCall=[{labelName:"Manage Team",record:[{name:"PM Mock Test ",instruction:[{desc:"We can add or remove the Team lead."}]}]},{labelName:"Agent Dashboard",record:[{name:"Total Calls",instruction:[{desc:"We can view the total number of dialled calls."},{desc:"We can view the total percentage of RNR calls."},{desc:"We can view the total percentage of contacted calls."}]},{name:"Follow ups",instruction:[{desc:"We can view the percentage of completed Follow ups."},{desc:"We can view the percentage of pending follow ups."}]},{name:"Agent Status",instruction:[{desc:"We can view the detail of Total agents, Today logged in agents, Agents Logged out, Agent active today, Agent on call and Agent on Break."}]},{name:"Agents on Break",instruction:[{desc:"We can view the Break status of agent like Bio Break, Lunch Break, Coffee Break, Team Briefing, End of the Day Work."}]},{name:"Call Status",instruction:[{desc:"We can view the Login hours, talk time, wrap time, Dial time, Idle time, Break time and Unavailable time of an agents and its average of 6 agent\u2019s details."}]},{name:" Reports:",instruction:[{desc:"We can Download or export the Reports of Call, Audit, Agent summary and agent activity with respect to date and agent name."}]}]}],this.getMockCallActivities=[{labelName:"Trainer Activity",instruction:[{desc:"Trainers can upload batches to mock call activity & facilitate call audit."},{desc:"Training Admin Activity."},{desc:"Add batches into mock platform & also Add/Remove agents from mock call platform."},{desc:"Can view agent performance & their audit score, pm-mock does have special features like call merge & call barge."}]},{labelName:"Candidate Activity",instruction:[{desc:"Agents can login to the Uearn app with their credentials & they can start out-bound calling they can view their audit score on  their Uearn app dashboard."}]}],this.getMockCall_FAQ=[{labelName:"How to check Speed of an Internet?",instruction:[{desc:"Open Google chrome."},{desc:"Search for speedtest.net by Okla."},{desc:"Click on Go to check the signal."}],imgPath:""},{labelName:"How to check Mobile network signal strength?",instruction:[{desc:"Click on Settings."},{desc:"Select SIM settings."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type"},{desc:"Search for SIM status and click on it."},{desc:"If Signal is more than -70dBm then signal is Excellent and so on."}],imgPath:"../assets/web_images/rssiImg.png"},{labelName:"How to check Wi-Fi signal strength?",instruction:[{desc:"Ensure that Wi-fi is connected."},{desc:"Open Google chrome."},{desc:"Search for speedtest.net by Okla."},{desc:"Click on Go to check the signal."},{desc:"If your Wi-fi is not stable, Restart the router and mobile"}],imgPath:""},{labelName:"How to Logout from the application?",instruction:[{desc:"Ensure to Click on STOP whenever you want to End the session."},{desc:"Click on the Option at the top left of the application screen."},{desc:"Select the Logout option and Click on Yes."}],imgPath:""},{labelName:"How to Enable 4G/LTE option?",instruction:[{desc:"Click on settings."},{desc:"Select SIM settings."},{desc:"Select SIM slot1."},{desc:"Click on Preferred Network mode."},{desc:"Select LTE/4G/3G/2G mode to activate it."},{desc:"Ensure that Registered SIM should be in SIM Slot 1."}],imgPath:""},{labelName:"How to Enable Auto answer?",instruction:[{desc:"Click on Settings."},{desc:"Search for Auto answer option."},{desc:"Select the option and enable it."}],imgPath:""},{labelName:"How to Disable call waiting?",instruction:[{desc:"Click on Settings."},{desc:"Search for Call waiting option."},{desc:"Select the option and disable it."}],imgPath:""},{labelName:"How to Enable permissions?",instruction:[{desc:"Click on Settings."},{desc:"Go to App Notifications."},{desc:"Select Uearn application."},{desc:"Select app permissions option."},{desc:"Enable all the permissions one by one."}],imgPath:""},{labelName:"How to Clear Cache and Data in Uearn application?",instruction:[{desc:"Click on Settings."},{desc:"Go to App Notifications."},{desc:"Select Uearn application."},{desc:"Click on Storage."},{desc:"Click on Clear Cache and Data."}],imgPath:""},{labelName:"Invalid password while login.",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number/12345678."},{desc:"If the password isn\u2019t working even after checking then click on the forgot password to reset it."},{desc:"Contact Tech support if you are unable to reset it."}],imgPath:""},{labelName:"Change of Number.",instruction:[{desc:"Please provide below details"}],imgPath:"../assets/web_images/nameChange.png"},{labelName:"Lack of voice clarity / Customer voice not audible post the call is connected",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type."},{desc:"Check the Signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Ensure the agent is not connected to mobile hotspot."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Call Drops",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Cross connection (Agent receives second call while he/she is already on a call with the customer).",instruction:[{desc:"Ignore the second call."},{desc:"Logout from the application."},{desc:"Clear Cache and Data."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Start Call option grayed out in Uearn Application.",instruction:[{desc:"Logout from Uearn application."},{desc:"Clear Cache and Data."},{desc:"Connect Mobile data while operating Uearn application."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"User receives START VOICE TEST instead of START CALL.",instruction:[{desc:"Logout from Uearn application."},{desc:"Click on Sign in option instead of register to avoid the Voice test."},{desc:"Enter Credentials and Continue with Login process."}],imgPath:""},{labelName:"Failed to login in Uearn app.",instruction:[{desc:"Cross Check the User_ID and Password."},{desc:"Check the Signal strength of your SIM Card."},{desc:"Enter Credentials and Continue with Login process"}],imgPath:""},{labelName:"Call landing like normal dialer (Landing on phone).",instruction:[{desc:"Answer the call and click on Uearn application to again receive the current page of Uearn."},{desc:"Check the Network strength once."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials"}],imgPath:""},{labelName:"Disposition Screen/SUBMIT Page not appearing on Uearn app.",instruction:[{desc:"End the session."},{desc:"Logout from the Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Application minimizes and goes to background when the call received manually.",instruction:[{desc:"Answer the call and bring the application to foreground by selecting Uearn application icon."},{desc:"If the application behaves the same way then Logout and clear cache and data."}],imgPath:""},{labelName:"Agent not able to Logout from Uearn application.",instruction:[{desc:"Click on Home button on your mobile screen without Logout."},{desc:"Clear all the background application."},{desc:"Clear Cache and Data."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Calls are Going has RNR.",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."},{desc:"If the issue still persists then enable the flight mode and disable after few mins to get the Network stabilized. "}],imgPath:""}]}getOJTandProductionData(){this.getOjtProductionDashboard=[{labelName:"Manage Team",record:[{name:"",instruction:[{desc:"We can add or remove the agents and Team Lead"}]}]},{labelName:"Dashboard",record:[{name:"Channel\u2019s summary",instruction:[{desc:"We can view the Percentage/Total Inbound calls and Outbound calls. "}]},{name:"Follow ups",instruction:[{desc:"We can view the percentage of Pending, Completed and Total Follow ups."}]},{name:"Agent Status",instruction:[{desc:"We can view the detail of Total agents, Today logged in agents, Agents Logged out, Agent active today, Agent on call and Agent on Break"}]},{name:"Customer Calls",instruction:[{desc:"We can view the total number of calls placed, RNR and connected Calls."}]},{name:"Call Status",instruction:[{desc:"We can view the Login hours, talk time, wrap time, Dial time, Idle time, Break time and Unavailable time of an agents and its average of 5 agent\u2019s details"}]},{name:"Reports",instruction:[{desc:"We can Download or export the Reports of Call, Audit, Agent summary and agent activity with respect to date and agent name."}]}]},{labelName:"Campaigns",record:[{name:"Campaigns",instruction:[{desc:"We can view the total percentage of Data assigned, Data Dialled and Data Contacted."}]},{name:"Total active campaigns",instruction:[{desc:"We can view the total percentage of Data assigned, Data Dialled and Data Contacted."}]},{name:"Total Inactive campaigns",instruction:[{desc:"We can view the total percentage of Data assigned, Data Dialled and Data Contacted. "}]},{name:"Channels",instruction:[{desc:"We can view the total percentage of different channels like Email, SMS, WhatsApp, Voice bot, Agent."}]},{name:"Create Campaign",instruction:[{desc:"We can add the agents to take calls."},{desc:"We can add a customer numbers in a excel template."}]}]}],this.getProductionActivities=[{labelName:"Agent Activity",record:[{name:"Activity A 301",description:"Agent will click on the link: https://uearn.ai/",instruction:[{desc:"Agents can login to Uearn app & start picking sequential calls."},{desc:"Agents will also get notification about campaign status."},{desc:"Agent can transfer & merge call for further TL intervention."}]}]},{labelName:"Pm-Activity",record:[{name:"Activity A 402 ",description:"",instruction:[{desc:"We can upload fresh campaign, allot agents for campaign, rechurn the campaign data & monitor agent performance & also campaign status."}]}]},{labelName:"TL-Activity",record:[{name:"Activity A 403",description:"",instruction:[{desc:"TL can monitor agent performance, we can burgee & whisper calls & give real time feedback for candidate. Call merge & transfer features are available TL intervention. "}]}]},{labelName:"Advance feature list",record:[{name:"Call Transfer",description:"",instruction:[{desc:"Team Leaders are able to transfer ongoing calls between agent-agent, agent-TL, TL-agent"}]},{name:"Call merge",description:"",instruction:[{desc:"Allows the team leader to connect himself or several people together on a 3-way call with the agent and the customer."}]},{name:"Call Barge",description:"",instruction:[{desc:"Team Leaders are able to step in during on-going customer-agent calls to save the day. As a TL, you will now be able to control the outcome of every conversation, if and when it starts going downhill."}]},{name:"Call Whisper",description:"",instruction:[{desc:"Without making his presence known, the Team leader can speak with the agent, while the agent is on-call with a customer. The customer does not hear what the TL says to the agent during the call."}]}]},{labelName:"Audit Module",record:[{name:"Activity A 301",description:"",instruction:[{desc:"Availability of all calls\u2019 recordings for audit purpose."},{desc:"Real-time audit score published to the agent and dashboard."},{desc:"Scoring mechanism of Audit parameters."},{desc:"We can also upload latest Audit form and download consolidated monthly report."}]}]}],this.getOjtProduction_FAQ=[{labelName:"Unable to create campaign",instruction:[{desc:"Logout from the dashboard."},{desc:"Close all other Tabs."},{desc:"Clear cache and History"},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}],imgPath:""},{labelName:"Unable to download excel from campaign. ",instruction:[{desc:"Logout from the dashboard."},{desc:"Ensure Campaign template used as per the guide line."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}],imgPath:""},{labelName:"Unable to add profile in manage team.",instruction:[{desc:"Ensure that you have filled all the necessary field."},{desc:"Clear cache and History."},{desc:"If still issue persist contact Technical support."}],imgPath:""},{labelName:"Agent not able to login to Uearn app",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number/12345678."},{desc:"Contact Tech support if you are unable to reset it."}],imgPath:""},{labelName:"Uearn App is not responding (screen stuck at one page)",instruction:[{desc:"Clear cache and History."},{desc:"Restart the phone."},{desc:"Check with storage space."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}],imgPath:""},{labelName:"How to check Speed of an Internet?",instruction:[{desc:"Open Google chrome."},{desc:"Search for speedtest.net by Okla."},{desc:"Click on Go to check the signal."}],imgPath:""},{labelName:"How to check Mobile network signal strength?",instruction:[{desc:"Click on Settings."},{desc:"Select SIM settings."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type"},{desc:"Search for SIM status and click on it."},{desc:"If Signal is more than -70dBm then signal is Excellent and so on."}],imgPath:"../assets/web_images/rssiImg.png"},{labelName:"How to check Wi-Fi signal strength?",instruction:[{desc:"Ensure that Wi-fi is connected."},{desc:"Open Google chrome."},{desc:"Search for speedtest.net by Okla."},{desc:"Click on Go to check the signal."},{desc:"If your Wi-fi is not stable, Restart the router and mobile"}],imgPath:""},{labelName:"How to Logout from the application?",instruction:[{desc:"Ensure to Click on STOP whenever you want to End the session."},{desc:"Click on the Option at the top left of the application screen."},{desc:"Select the Logout option and Click on Yes."}],imgPath:""},{labelName:"How to Enable 4G/LTE option?",instruction:[{desc:"Click on settings."},{desc:"Select SIM settings."},{desc:"Select SIM slot1."},{desc:"Click on Preferred Network mode."},{desc:"Select LTE/4G/3G/2G mode to activate it."},{desc:"Ensure that Registered SIM should be in SIM Slot 1."}],imgPath:""},{labelName:"How to Enable Auto answer?",instruction:[{desc:"Click on Settings."},{desc:"Search for Auto answer option."},{desc:"Select the option and enable it."}],imgPath:""},{labelName:"How to Disable call waiting?",instruction:[{desc:"Click on Settings."},{desc:"Search for Call waiting option."},{desc:"Select the option and disable it."}],imgPath:""},{labelName:"How to Enable permissions?",instruction:[{desc:"Click on Settings."},{desc:"Go to App Notifications."},{desc:"Select Uearn application."},{desc:"Select app permissions option."},{desc:"Enable all the permissions one by one."}],imgPath:""},{labelName:"How to Clear Cache and Data in Uearn application?",instruction:[{desc:"Click on Settings."},{desc:"Go to App Notifications."},{desc:"Select Uearn application."},{desc:"Click on Storage."},{desc:"Click on Clear Cache and Data."}],imgPath:""},{labelName:"Invalid password while login.",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number/12345678."},{desc:"If the password isn\u2019t working even after checking then click on the forgot password to reset it."},{desc:"Contact Tech support if you are unable to reset it."}],imgPath:""},{labelName:"Change of Number.",instruction:[],imgPath:"../assets/web_images/nameChange.png"},{labelName:"Lack of voice clarity / Customer voice not audible post the call is connected",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type."},{desc:"Check the Signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Ensure the agent is not connected to mobile hotspot."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Call Drops",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Cross connection (Agent receives second call while he/she is already on a call with the customer).",instruction:[{desc:"Ignore the second call."},{desc:"Logout from the application."},{desc:"Clear Cache and Data."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Start Call option grayed out in Uearn Application.",instruction:[{desc:"Logout from Uearn application."},{desc:"Clear Cache and Data."},{desc:"Connect Mobile data while operating Uearn application."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Failed to login in Uearn app.",instruction:[{desc:"Cross Check the User_ID and Password."},{desc:"Check the Signal strength of your SIM Card."},{desc:"Enter Credentials and Continue with Login process"}],imgPath:""},{labelName:"Call landing like normal dialer (Landing on phone).",instruction:[{desc:"Answer the call and click on Uearn application to again receive the current page of Uearn."},{desc:"Check the Network strength once."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials"}],imgPath:""},{labelName:"Disposition Screen/SUBMIT Page not appearing on Uearn app.",instruction:[{desc:"End the session."},{desc:"Logout from the Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Application minimizes and goes to background when the call received manually.",instruction:[{desc:"Answer the call and bring the application to foreground by selecting Uearn application icon."},{desc:"If the application behaves the same way then Logout and clear cache and data."},{desc:"Continue with Login Process using credentials"}],imgPath:""},{labelName:"Agent not able to Logout from Uearn application.",instruction:[{desc:"Click on Home button on your mobile screen without Logout."},{desc:"Clear all the background application."},{desc:"Clear Cache and Data."},{desc:"Continue with Login Process using credentials."}],imgPath:""},{labelName:"Calls are Going has RNR.",instruction:[{desc:"Logout from Uearn application."},{desc:"Close all other application."},{desc:"Clear cache and Data for Uearn application."},{desc:"Check the signal strength of your SIM Card."},{desc:"Ensure that Registered SIM should be in SIM Slot 1 and also ensure to activate the LTE/4G mode on preferred network type."},{desc:"If the mobile network is not stable then restart the mobile phone."},{desc:"Continue with Login Process using credentials."},{desc:"If the issue still persists then enable the flight mode and disable after few mins to get the Network stabilized. "}],imgPath:""}]}getPaymentModuleData(){this.getPaymentModule=[{labelName:"Dashboard",description:"Dashboard shows the complete list of GIG workers, their Gross Earnings/ Tax Deductions/ Opening Balance/ Net Earnings/ Closing Balance (a) As per the configure logic (b) As per data upload (Event/Sales).",instruction:[],imgPath:"../assets/web_images/paymentDashboard.PNG"},{labelName:"Configure",description:"Managers can configure Payment criteria as per Minute/Login Hours/Day/Call/Event (sales) which are based on GIG worker performance",instruction:[{desc:"(a) can configure the payment logic at the start date of payment cycle and this is automatically with draw the numbers from the existing production dashboard and it will shows the calculation Gross earning/ tax deduction/ Net earnings",imgPath:"../assets/web_images/paymentConfigure.jpg"},{desc:"(b) can configure the payment logic by uploading the data (sales or event data) at the end of the payment cycle and this will automatically shows the calculation Gross earning/ tax deduction/ Net earnings on dashboard.",imgPath:"../assets/web_images/paymentEvents.jpg"}],imgPath:""},{labelName:"History",description:"History pages shows the historic details about previous configuration",instruction:[],imgPath:"../assets/web_images/paymentHistory.jpg"},{labelName:"Approval",description:"Dashboard would show the Calculated payment for all GIG Workers, Same details will show on the Approval page. On Approval page, Manager will click on ",instruction:[{desc:"Step (1) APPROVE ALL \u2013 All GIG workers will get notification on their app, Approval status will be In-process from Approve. ",imgPath:""},{desc:"Step \u2013 if GIG workers click on Approve on APP then Approval status(dashboard) will be changed to Approved. ",imgPath:""},{desc:"Step \u2013 if GIG workers click on Clarify for further negotiation the on APP then he can click on CHAT (4) then further chat with Manager and can get more clarification and after that he can choose Approve on the APP. ",imgPath:""},{desc:"Step- Manager can Download the excel file (5) then send the details to Account/Payroll department. ",imgPath:""},{desc:"GIG Worker will get notification of payment details which will be credited to his account.",imgPath:"../assets/web_images/approval2.PNG"},{desc:"Passbook view \u2013 will shows all the transaction and its details message. ",imgPath:"../assets/web_images/approvalOne.jpg"}],imgPath:"../assets/web_images/approval1.jpg"}],this.getPaymentModule_FAQ=[{labelName:"Agent not able to login to Uearn app",instruction:[{desc:"Enter the correct password."},{desc:"Try the password as registered phone number/12345678."},{desc:"Contact Tech support if you are unable to reset it."}]},{labelName:"Uearn App is not responding (screen stuck at one page)",instruction:[{desc:"Clear cache and History."},{desc:"Restart the phone."},{desc:"Check with storage space."},{desc:"Continue with Login Process using credentials."},{desc:"If still issue persist contact Technical support."}]},{labelName:"Unable to create configuration on dashboard?",instruction:[{desc:"All Issue related to Payment Module on dashboard should be routed to 1st level Escalation."}]},{labelName:"4. Unable to create Slot on dashboard?",instruction:[{desc:"All Issue related to Time Slot on dashboard should be routed to 1st level Escalation."}]}]}getActivityDashboardData(){this.getActivityDashboard=[{labelName:"Recruitment Dashboard",record:[{name:"How to create assessment?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on assessment tab under Hiring."},{desc:"Click on Create assessment."},{desc:"Fill all the necessary field."},{desc:"Download excel template and open it."},{desc:"Create question and answer in the respective field and save it."},{desc:"Click on the browse button and open the saved excel template."},{desc:"Finally click on the submit button."}]},{name:"How to create Campaign?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on campaign tab under Hiring."},{desc:"Click on Create campaign."},{desc:"Fill all the necessary field."},{desc:"Download excel template and open it."},{desc:"Fill the necessary field required and save it."},{desc:"Click on the browse button and open the saved excel template."},{desc:"Finally click on the upload campaign button."}]},{name:"How to add Recruiter?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on Manage team tab."},{desc:"Select Team Lead."},{desc:"Click on add profile from the right."},{desc:"Fill all the necessary field and save it."}]},{name:"How to Download Candidate Report?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on candidate tab under Hiring."},{desc:"Click on Download Report button to get it Download (All agents Information will get download)."}]},{name:"How to Download Candidate Report using filters?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on Candidate tab under Hiring."},{desc:"Select particular agency, Level and source from the candidate list which you have to download."},{desc:"To download individual agent report, click on Search option and type their name."},{desc:"Click on Download Report button to get it download (Selected agents Information will get download)."}]},{name:"How to send Uearn application to selected candidates?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on Candidate tab under Hiring."},{desc:"Select particular agency, Level and source from the candidate list for whom you have to send Uearn application link."},{desc:"To send Link individually, click on search option and type their name."},{desc:"Click on send link button."}]},{name:"How to check onboarding candidate list on based on particular date?",instruction:[{desc:"Login to Recruitment dashboard using credentials."},{desc:"Click on Onboarding tab."},{desc:"Select the particular date in onboarding list."},{desc:"Click on Button Go to get details."},{desc:"Can Export and Print the details by click on the Export/Print button in the onboarding List."}]}]},{labelName:"Training Dashboard",record:[{name:"How to add new trainers?",instruction:[{desc:"Login to Training dashboard using credentials."},{desc:"Click on Trainers button."},{desc:"Click on Add new Trainer button."},{desc:"Click on Add trainer button."},{desc:"Fill all the necessary field and save it."}]},{name:"How to create OJT batch?",instruction:[{desc:"Login to Training dashboard using credentials."},{desc:"Click on OJT Button."},{desc:"Click on OJT Batch."},{desc:"Click on create New OJT Batch."},{desc:"Fill all the necessary field and save it."}]},{name:"How to create Training batch?",instruction:[{desc:"Login to Training dashboard using credentials."},{desc:"Click on Batch Button."},{desc:"Click on create New Batch."},{desc:"Fill all the necessary field and save it."}]},{name:"How to create training assessment?",instruction:[{desc:"Login to Training dashboard using credentials."},{desc:"Click on Assessment Button."},{desc:"Click on upload assessment."},{desc:"Fill all the necessary field."},{desc:"Download excel template and open it."},{desc:"Create question and answer in the respective field and save it."},{desc:"Click on the browse button and open the saved excel template."},{desc:"Finally click on the submit button."}]},{name:"How to Certify/Non-Certify the agent documents?",instruction:[{desc:"Login to Training dashboard using credentials."},{desc:"Click on Certification button."},{desc:"Select Batch in the Drop Down."},{desc:"Search for an agent in a search box."},{desc:"Click on certified Drop-down menu and Select certified/Uncertfied."}]}]},{labelName:"Production & OJT",record:[{name:"How to access reports from production dashboard?",instruction:[{desc:"Login to Production and OJT dashboard using credentials."},{desc:"Click on Agent Dashboard."},{desc:"Click on Reports."},{desc:"Select required Report to get it download."}]},{name:"How to Download reports using filters, Date?",instruction:[{desc:"Login to Production and OJT dashboard using credentials."},{desc:"Apply Filters, Date which is necessary ie., Break, Active, Login, Logout, No Activity and None."},{desc:"To Download the individual agent report, click on search box and type their name."},{desc:"Click on reports and select required report to get particular Data download."}]},{name:"How to create campaign?",instruction:[{desc:"Login to Production and OJT dashboard using credentials."},{desc:"Click on Create campaign."},{desc:"Fill all the necessary field."},{desc:"Download excel template and open it."},{desc:"Fill the necessary field required and save it."},{desc:"Click on the browse button and open the saved excel template."},{desc:"Finally click on the upload campaign button"}]},{name:"How to rechurn campaign?",instruction:[{desc:"Once the campaign is completed Project manager gets an email about campaign status."},{desc:"Restart the completed campaign, campaign will dial out follow up calls and RNR in sequential logic."},{desc:"Alternatively, we stop all campaign and group all the RNR and turn off all campaign and create a new campaign"},{desc:"With grouped RNR customers. "}]}]}]}getAgentSlotData(){this.getAgentSlot=[{labelName:"Activity",name:"Activity 1",instruction:[{desc:"Manager can allocate the slots to GIG worker. Click on Settings he can view complete slots designed, then Click on More information and can book the slots.",imgPath:"../assets/web_images/activitySlot1.jpg",widthCs:"100%"},{desc:"Manager can choose the slots to GIG worker. Click on Settings he can view complete slots designed, then Click on More information and can book the slots.",imgPath:"../assets/web_images/activitySlot2.jpg",widthCs:"100%"},{desc:"GIG workers can choose the slots from APP/My Work Slot. Book or Cancel the slots depending on the availability. ",imgPath:"../assets/web_images/activitySlot3.jpg",widthCs:"300px"},{desc:"GIG workers can choose the slots from APP . Book or Cancel the slots depending on the availability",imgPath:"../assets/web_images/activitySlot4.jpg",widthCs:"300px"}],imgPath:""}]}setIndex(e,t){this.selectedIndex=e,this.showHideComliance=!1,this.showHideRecruitmentDashboard=!1,this.showHideTrainingModule=!1,this.showHideMockCall=!1,this.showHideOJTProduction=!1,this.showHidePaymentModule=!1,this.showHideAgentSlot=!1,this.showHideActivityDashboard=!1,"Compliance Document"==t.name?this.showHideComliance=!0:"Recruitment Dashboard"==t.name?this.showHideRecruitmentDashboard=!0:"Training Dashboard"==t.name?this.showHideTrainingModule=!0:"Mock Call Dashboard"==t.name?this.showHideMockCall=!0:"Production & OJT Dashboard"==t.name?this.showHideOJTProduction=!0:"Payment Module"==t.name?this.showHidePaymentModule=!0:"Agent Slot"==t.name?this.showHideAgentSlot=!0:"How to do Activity"==t.name&&(this.showHideActivityDashboard=!0)}highlightTextFound(e){}arrowUpClick(){window.scroll({top:0,behavior:"smooth"})}}return 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Guinea-Bissau","Guinean","Guyanese","Haitian","Honduran","Hong Konger","Hungarian","Icelandic","Indian","Indonesian","Iranian","Iraqi","Irish","Israeli","Italian","Ivorian","Jamaican","Japanese","Jordanian","Kazakh","Kenyan","Kittitian","Citizen of Kiribati","Kosovan","Kuwaiti","Kyrgyz","Lao","Latvian","Lebanese","Liberian","Libyan","Liechtenstein citizen","Lithuanian","Luxembourger","Macanese","Macedonian","Malagasy","Malawian","Malaysian","Maldivian","Malian","Maltese","Marshallese","Martiniquais","Mauritanian","Mauritian","Mexican","Micronesian","Moldovan","Monegasque","Mongolian","Montenegrin","Montserratian","Moroccan","Mosotho","Mozambican","Namibian","Nauruan","Nepalese","New Zealander","Nicaraguan","Nigerian","Nigerien","Niuean","North Korean","Northern Irish","Norwegian","Omani","Pakistani","Palauan","Palestinian","Panamanian","Papua New Guinean","Paraguayan","Peruvian","Pitcairn Islander","Polish","Portuguese","Prydeinig","Puerto Rican","Qatari ","Romanian","Russian","Rwandan","Salvadorean","Sammarinese","Samoan","Sao Tomean","Saudi Arabian","Scottish","Senegalese","Serbian","Citizen of Seychelles","Sierra Leonean","Singaporean","Slovak","Slovenian","Solomon Islander","Somali","South African","South Korean","South Sudanese","Spanish","Sri Lankan","St Helenian","St Lucian","Stateless","Sudanese","Surinamese","Swazi","Swedish","Swiss","Syrian"," Taiwanese","Tajik","Tanzanian","Thai","Togolese","Tongan","Trinidadian","Tristanian","Tunisian","Turkish","Turkmen","Turks and Caicos Islander","Tuvaluan"," Ugandan","Ukrainian","Uruguayan","Uzbek","Vatican citizen","Citizen of Vanuatu","Venezuelan","Vietnamese","Vincentian","Wallisian","Welsh","Yemeni","Zambian","Zimbabwean"],this.countryListObject=this.countryList.slice(),this.showHideRemarksForm=!1,this.qdeSurrogateListAddon1=[],this.qdeSurrogateListAddon2=[],this.qdeSurrogateListAddon3=[],this.qdeSurrogateListAddon4=[],this.bind_LeadSource="",this.wrapupTimerStart=0,this.stop_preview_folloup=!1,this.follow_previow_count=0,this.isChatEnable=!1,this.sipPromo=!1,this.endDisabled=!1,this.percentDone=0,this.speed=0,this.bytesReceied=0,this.oldbytes=0,this.unit="Mbps",this.showHidePopup=!1,this.showHideConnectingPage=!1,this.forwardDisabled=!0,this.mergeDisabled=!0,this._afterConnectingVariable="",this.showHideDuringDiv=!1,this.showHideDuringSuccessDiv=!1,this.showHideAfterCallFormPage=!1,this.SelectTimeModel="SelectTime",this.typeTab="update",this.timeBtnValue="",this.showHideForFollowUPAfterCall=!0,this.submitFormContactDisabled=!0,this.chatUser=-1,this.tootlTipText="",this.iconDoneOrDoneAll="",this.sortByTime=()=>{var e=this.chatStatus||{};e.groupList=this.groupList,this.myservice.updateChatStatus(e)},this.colWd=6,this.flagClr=!1,this.tabCustSurrogate="",this.showHideSubStge=!1,this.showHideAllStages=!1,this.flagFollowParent="",this.customkvsDiv=!1,this.newCustomDetailsKVSRecord=[],this.surrogateDocumentValue="",this.kycDateValue="",this.kycTimeValue="",this.showHideQDEFormDetails=!1,this.errorMsgApplication="",this.errorMsgCardType="",this.errorMsgKYCAddon1="",this.errorMsgAppointmentDetailsAddon1="",this.errorMsgAddressAddon1="",this.errorMsgKYCAddon2="",this.errorMsgAppointmentDetailsAddon2="",this.errorMsgAddressAddon2="",this.errorMsgKYCAddon3="",this.errorMsgAppointmentDetailsAddon3="",this.errorMsgAddressAddon3="",this.errorMsgKYCAddon4="",this.errorMsgAppointmentDetailsAddon4="",this.errorMsgAddressAddon4="",this.remorks_description="",this.tabQDE="",this.tabDocStatus="",this.isShowKYCSurrogate=!1,this.isShowDocStatus=!1,this.isShowSurrogateDocument=!1,this.tabAddOn="",this.showPopupAddOn1=!1,this.showPopupAddOn2=!1,this.showPopupAddOn3=!1,this.showPopupAddOn4=!1,this.checkLengthAddon1=!0,this.checkLengthAddon2=!0,this.checkLengthAddon3=!0,this.checkLengthAddon4=!0,this.obj_AddOn_One={},this.obj_AddOn_Two={},this.obj_AddOn_Three={},this.obj_AddOn_Four={},this.wrongPanFormat=!1,this.pickupLocationRadioModel="",this.pickupLocationRadioAddon1Model="",this.pickupLocationRadioAddon2Model="",this.pickupLocationRadioAddon3Model="",this.pickupLocationRadioAddon4Model="",this.showHideOtherPickupLocation=!1,this.showHideOtherPickupLocationAddon1=!0,this.showHideOtherPickupLocationAddon2=!0,this.showHideOtherPickupLocationAddon3=!0,this.showHideOtherPickupLocationAddon4=!0,this.showHideViewCust1=!1,this.isResidencePinCode=!1,this.isCompanyPinCode=!1,this.isPersonalEmail=!1,this.isCompanyEmail=!1,this.showHideRedialCall=!1,this.redialBtnUI=!1,this.redialForRNR=!1,this.redialForSalespdate=!1,this.redialAfterFirstCall=!1,this._hotcoldTimeHour="",this._hotcoldTimeMinute="",this._hotcoldTimeAmPm="",this.showHideMute=!1,this.showHideUnMute=!1,this.showHidePlay=!1,this.showHidePause=!1,this.showHideGetInfo=!0,this.startTime=(new Date).getTime(),this.prevTime=this.startTime}set playerRef(e){this.$player=e.nativeElement}doSomething(e){this.callStatus&&"end_call_agent"!=this.callStatus.status&&"terminated"!=this.callStatus.status&&(e.returnValue="Call is in progress.")}on_load(){this.myUser=this.myservice.get_loggedin_user(),this.routerUrl=this.router.url,sessionStorage.removeItem("sessionStarted"),this.checkingMandatoryValues(),this.check_dialler_setting(),this.total_pages=this.service.setMyPages();let e=this.service.setMyPages();var t=!1,n=[];let i=this.myservice.get_stage_settings();this._findteleco=i.cloudtelephonyout.filter(e=>"telco_operator"==e.name),this._proceedWithPd=i.cloudtelephonyout.filter(e=>"proceed_with_pd"==e.name),this._useEmbeddedSip=i.cloudtelephonyout.filter(e=>"use_embedded_sip"==e.name);for(let o=0;o<e.length;o++)e[o]&&"Dashboard"==e[o].name&&e[o].isAccessed&&(t&&n.push(o),t=!0);for(let o=n.length-1;o>=0;o--)this.total_pages.splice(n[o],1);this.createdForm=this.formbuilder.group({customer_Title:["MR"],customer_firstName:[""],customer_middleName:[""],customer_lastName:[""],dob:[null],nationality:[""],father_firstName:[""],father_middleName:[""],father_lastName:[""],mother_firstName:[""],mother_middleName:[""],mother_lastName:[""],PAN_No:[""],companyName:[""],residance_address:[""],designation:[""],residence_pin_code:[""],companyAddress:[""],landMark:[""],companyLandMarkMark:[""],company_pinCode:[""],zone:[""],officialEmailId:[""],mobileNumber:[""],occupationType:[""],personalEmailId:[""],netIncome:[""],remarksField:[""],applicationNumber:[""],cardType:[""],kycDate:[""],kycDateTime:[""],softDateValue:[""],softTimeValue:[""],qde_location:[""],kycDateAddon1:[""],kycAddon1DateTime:[""],qde_locationAddon1:[""],kycDateAddon2:[""],kycAddon2DateTime:[""],qde_locationAddon2:[""],kycDateAddon3:[""],kycAddon3DateTime:[""],qde_locationAddon3:[""],kycDateAddon4:[""],kycAddon4DateTime:[""],qde_locationAddon4:[""]}),this.qdeSurrogateList=[{id:1,name:"MID",checked:!1},{id:2,name:"CAD",checked:!1},{id:3,name:"E-PHOTO",checked:!1},{id:4,name:"E-KYC",checked:!1},{id:5,name:"V-KYC",checked:!1},{id:6,name:"DIGILOCKER",checked:!1}],this.surrogateDocumentList=[{id:1,name:"NSDP",checked:!1},{id:2,name:"Income",checked:!1},{id:3,name:"Card against Card",checked:!1},{id:4,name:"RC",checked:!1},{id:5,name:"ITR",checked:!1},{id:6,name:"Standalone Bank Statement",checked:!1}],this.qdeSurrogateListAddon1=[{id:1,name:"MID",checked:!1},{id:2,name:"CAD",checked:!1},{id:3,name:"E-PHOTO",checked:!1},{id:4,name:"E-KYC",checked:!1},{id:5,name:"V-KYC",checked:!1},{id:6,name:"DIGILOCKER",checked:!1}],this.qdeSurrogateListAddon2=[{id:1,name:"MID",checked:!1},{id:2,name:"CAD",checked:!1},{id:3,name:"E-PHOTO",checked:!1},{id:4,name:"E-KYC",checked:!1},{id:5,name:"V-KYC",checked:!1},{id:6,name:"DIGILOCKER",checked:!1}],this.qdeSurrogateListAddon3=[{id:1,name:"MID",checked:!1},{id:2,name:"CAD",checked:!1},{id:3,name:"E-PHOTO",checked:!1},{id:4,name:"E-KYC",checked:!1},{id:5,name:"V-KYC",checked:!1},{id:6,name:"DIGILOCKER",checked:!1}],this.qdeSurrogateListAddon4=[{id:1,name:"MID",checked:!1},{id:2,name:"CAD",checked:!1},{id:3,name:"E-PHOTO",checked:!1},{id:4,name:"E-KYC",checked:!1},{id:5,name:"V-KYC",checked:!1},{id:6,name:"DIGILOCKER",checked:!1}];let a=this.myservice.get_stage_settings();this._setFilterTruepredictive=a.extraoptions.filter(e=>"truepredictive"==e.name)}tabkeyMenu(e,t){if(null==this.chatStatus.slot1||null==this.chatStatus.slot2||null==this.chatStatus.slot3){this.counter=0,this.selectedActive=t,this.chatUser=t,this._dataTabName=this.chatStatus.groupList[t].tab_name,this.chatStatus.groupList[t].unread_messages=0;for(let e of this.chatStatus.groupList[this.selectedActive].messages)e[this.user.id+"_seen"]||-1==this.selectedActive||this.chatStatus.groupList[this.selectedActive].id!=e.from_id||console.log("confirming");var n=this.chatStatus||{};if(null==n.slot1||null==n.slot2||null==n.slot3){var i=!0,a=this.chatStatus.groupList[this.selectedActive].id;null==this.chatStatus.slot1?(null!=this.chatStatus.slot1&&a==this.chatStatus.slot1.from_id&&(i=!1),null!=this.chatStatus.slot2&&a==this.chatStatus.slot2.from_id&&(i=!1),null!=this.chatStatus.slot3&&a==this.chatStatus.slot3.from_id&&(i=!1),i&&(n.fromMenu=!0,n._dataTabName=this._dataTabName,n.groupList=this.chatStatus.groupList,this.chatStatus.slot1={index:this.selectedActive,_dataTabName:n._dataTabName,from_id:n.groupList[this.selectedActive].id,slotNo:1,start_index:25,to_id:n.groupList[this.selectedActive].to_id,channel:n.groupList[this.selectedActive].channel,to_id_2:n.groupList[this.selectedActive].to_id_2,channel_type:n.groupList[this.selectedActive].channel_type},n.currentSlotIndex=1,n.selectedActive=this.selectedActive)):null==this.chatStatus.slot2?(null!=this.chatStatus.slot2&&a==this.chatStatus.slot2.from_id&&(i=!1),null!=this.chatStatus.slot3&&a==this.chatStatus.slot3.from_id&&(i=!1),null!=this.chatStatus.slot1&&a==this.chatStatus.slot1.from_id&&(i=!1),i&&(n.fromMenu=!0,n._dataTabName=this._dataTabName,n.groupList=this.chatStatus.groupList,this.chatStatus.slot2={index:this.selectedActive,_dataTabName:n._dataTabName,from_id:n.groupList[this.selectedActive].id,slotNo:2,start_index:25,to_id:n.groupList[this.selectedActive].to_id,channel:n.groupList[this.selectedActive].channel,to_id_2:n.groupList[this.selectedActive].to_id_2,channel_type:n.groupList[this.selectedActive].channel_type},n.currentSlotIndex=2,n.selectedActive=this.selectedActive)):null==this.chatStatus.slot3&&(null!=this.chatStatus.slot3&&a==this.chatStatus.slot3.from_id&&(i=!1),null!=this.chatStatus.slot2&&a==this.chatStatus.slot2.from_id&&(i=!1),null!=this.chatStatus.slot1&&a==this.chatStatus.slot1.from_id&&(i=!1),i&&(n.fromMenu=!0,n._dataTabName=this._dataTabName,n.groupList=this.chatStatus.groupList,this.chatStatus.slot3={index:this.selectedActive,_dataTabName:n._dataTabName,from_id:n.groupList[this.selectedActive].id,slotNo:3,start_index:25,to_id:n.groupList[this.selectedActive].to_id,channel:n.groupList[this.selectedActive].channel,to_id_2:n.groupList[this.selectedActive].to_id_2,channel_type:n.groupList[this.selectedActive].channel_type},n.currentSlotIndex=3,n.selectedActive=this.selectedActive)),this.myservice.updateChatStatus(n)}}}ngOnInit(){this.on_load(),this.speed_test_interval=setInterval(()=>{console.log("calling speed test",new Date),this.calculate_speed()},1e4),this.vpn_test_interval=setInterval(()=>{console.log("calling sipconnection",new Date),this.sip_connection_status_interval()},5e3),this.myservice.DESKTOP_CALL_BUTTON_STATUS.next(-2),this.getDialPadExitOrNot(),this.userDetails=this.service.get_loggedin_user(),this.access_token=this.myservice.get_access_token(),this.getContactListChat(),this.findC2CAvailble=localStorage.getItem("c2cCallPresent"),this.getChatListData(),this.getNotification(),this.router.events.subscribe(e=>{e instanceof r.b&&window.scrollTo(0,0)});let e=this.myservice.get_stage_settings(),t=e.extraoptions.filter(e=>"is_promo"==e.name);console.log("promo 1 ::: ",this.user),t&&t.length>0?"1"==t[0].definition?(this.sipIDToProcess=this.user.sip_id_promo,this.sipPromo=!0,""==this.user.TTS_extension_promo||null==this.user.TTS_extension_promo?this._snackBar.open("Please contact Administrator","Close",{duration:5e3}):""!=this.user.sip_id_promo&&null!=this.user.sip_id_promo||this._snackBar.open("Please contact Administrator","Close",{duration:5e3}),console.log("promo 1 ::: ",this.sipIDToProcess)):(this.sipIDToProcess=this.user.sip_id,this.sipPromo=!1,""==this.user.TTS_extension||null==this.user.TTS_extension?this._snackBar.open("Please contact Administrator","Close",{duration:5e3}):""!=this.user.sip_id&&null!=this.user.sip_id||this._snackBar.open("Please contact Administrator","Close",{duration:5e3}),console.log("promo 0 ::: ",this.sipIDToProcess)):(this.sipIDToProcess=this.user.sip_id,this.sipPromo=!1,console.log("promo else ::: ",this.sipIDToProcess));let n=e.extraoptions.filter(e=>"contacts_options"==e.name);this.stageMenuSetting=!!(n&&n.length>0);let i=e.extraoptions.filter(e=>"rnrfeedback"==e.name);if(this.rnroptions=[],i&&i.length>0){let e=JSON.parse(i[0].definition);this.rnroptions=JSON.parse(e.rnr_options.replace(/'/g,'"'))}else this.rnroptions=["Non Contactable"];let a=e.extraoptions.filter(e=>"dc_acp_options"==e.name);this.dc_acp_optionsArray=[],this.dc_acp_optionsArray=a&&a.length>0?JSON.parse(a[0].definition):[],this.chatStatus=this.myservice.getLastChatStatus(),this.messagingService.receiveMessage(),this.messagingService.getMessage().subscribe(e=>{if(null!=e){var t=JSON.parse(e.data.data);"Customer Page URL UPDATE"==t.title&&this.API.getWidgetUserByPhone(""+t.customer_number,this.api_end_point).subscribe(e=>{e&&e.success&&this.groupList[this.selectedActive].messages[0].phone==e.success.phone&&(this.widgetUser=e.success,this.counter=0)})}}),this.myservice.getChatStatus().subscribe(e=>{this.chatStatus=e,e.fromMenu&&(this.selectedActive=e.selectedActive,setTimeout(()=>{this.scrollToBottom(e.currentSlotIndex)},500),this.sendMessageSeenStatus(this.selectedActive),e.fromMenu=!1,e.groupList[this.selectedActive].unread_messages=0,this.myservice.updateChatStatus(e))}),this.groupList=[];let o=e.extraoptions.filter(e=>"chatEnable"==e.name);o&&o.length>0&&"on"==o[0].definition&&(this.isChatEnable=!0),this.getTabList(),window.location.pathname.includes("text")&&(this.isTextComponent=!0),window.location.pathname.includes("whatsapp")&&(this.isWhatsappComponent=!0),this.myservice.getCallSession().subscribe(e=>{if(console.log("desktop-menu call-session",e),e.nextaction&&"pd-started"==e.nextaction){var t=this.myservice.getLastCallSession();delete t.nextaction,this.myservice.updateCallSession(t),this.start_predictive_dial()}}),"TTS"!=this._findteleco[0].definition&&"ASTERISK"!=this._findteleco[0].definition||!this._useEmbeddedSip[0]||"on"!=this._useEmbeddedSip[0].definition||this.sipIDToProcess&&(this.isAppAgent=!0,this.hide_network=!0,console.log("this.sipPromo : ",this.sipPromo),this.sipPromo&&(console.log("this.sipPromo : ",this.sipPromo),this.API.getSipUserByPhonePromo(this.sipIDToProcess,this.api_end_point).subscribe(e=>{const t=e.success;console.log("sipUser : ",e),t&&t.sip_user&&t.sip_user.length?(this.sipUser=t,this.sipUser.user=this.user,this.sipUser.player=this.$player,this.sipUser.myservice=this.myservice,this.sipUser.showHideCallingScreen=this.showHideCallingScreen,this.sip_con=new bZ(this.sipUser,!0)):console.log("SIP Details not available : ",t)},e=>{console.log("SIP Details Error : ",e)})),this.API.getSipUserByPhone(this.sipIDToProcess,this.api_end_point).subscribe(e=>{const t=e.success;console.log("sipUser : ",e),t&&t.sip_user&&t.sip_user.length?(this.sipUser=t,this.sipUser.user=this.user,this.sipUser.player=this.$player,this.sipUser.myservice=this.myservice,this.sipUser.showHideCallingScreen=this.showHideCallingScreen,this.sip_con=new bZ(this.sipUser,!1)):console.log("SIP Details not available : ",t)},e=>{console.log("SIP Details Error : ",e)}));var s=this.myservice.getLastCallSession();s.isAppAgent=this.isAppAgent,this.myservice.updateCallSession(s),this.myservice.clearCallStatus();let c=this.myservice.get_stage_settings(),l=c.cloudtelephonyout.filter(e=>"innumber1"==e.name),d=c.cloudtelephonyout.filter(e=>"innumber1_promo"==e.name);if(this._caller_id=this.sipPromo?d[0].definition:l[0].definition,c&&c.extraoptions)for(let r of c.extraoptions){if("c2cendpoint"==r.name&&(this.c2cEndPoint=r.definition),"biometric"==r.name&&"true"==r.definition&&1!=this.user.isVisonEnabled)return void this.router.navigate(["/agentPluginPC/face"]);if("siopushurl"==r.name){this.sioPushUrl=r.definition,this.socket=cS(this.sioPushUrl,this.user.zone&&""!=this.user.zone?{path:this.user.zone,transports:["polling"]}:{transports:["polling"]}),console.log("DesktopMenuComponent",this.user.zone,this.socket);let e=this.myservicesocket;null==e||e.DESKTOP_CALL_BUTTON_STATUS_SOCKET.next(!1),this.socket=this.socket.on("connect",()=>{null==e||e.DESKTOP_CALL_BUTTON_STATUS_SOCKET.next(!0)})}"agent_tabs"==r.name&&(this.navItems=JSON.parse(r.definition)),"On Board"!=this.user.status&&"OJT"!=this.user.status?this.navItems=["assessment"]:this.navItems.indexOf("assessment")>-1&&this.navItems.splice(this.navItems.indexOf("assessment"),1)}this.initSocket(),this.subscriptionDial=this.myservice.getCallStatus().subscribe(t=>{var n;this.showHideNextCustomerUIScreen=!1,this.isCheckProjectTypeSBICC=!0;let i=e.extraoptions.filter(e=>"project_type"==e.name);i&&1==i.length&&(this._projectTypeSBICC=i[0].definition,this.isCheckProjectTypeSBICC="SBICC"!=i[0].definition),this.forwardDisabled=!0,this.mergeDisabled=!0,this.callStatus=t;let a=localStorage.getItem("c2cCallPresent"),o=localStorage.getItem("callDisconenctVariable");if(this._pdCheckForPD=localStorage.getItem("checkPredictiveOnOff"),this._stayAtHomeCheckForPD=localStorage.getItem("checkStayatHomeOnOff"),this._getC2CAvailbleForPD=localStorage.getItem("c2cCallPresent"),this.defaultDisabled=!0,"establishing"==this.callStatus.status?(localStorage.removeItem("callDisconenctVariable"),this.defaultDisabled=!0,this.defaultDisabled=1!=this.redialBtnUI,"availableC2C"==a&&null==o&&(1==this.redialBtnUI?(this.defaultDisabled=!1,this.redialBtnUI=!1):this.defaultDisabled=!0)):"accepted"==this.callStatus.status?(this.callStatus.sip_user_connected&&(delete t.sip_user_connected,this._dialingCallPrompt1="Waiting for patching with a lead",this._dialingCallPrompt2="Please wait a moment.."),this.defaultDisabled=!1,this.showHideRedialCall=!1,"c2cCallPresent"==a&&"true"!=o?(this.defaultDisabled=!1,this.showHideRedialCall=!1):"c2cCallPresent"!=a&&"true"==o&&(this.defaultDisabled=!1,this.showHideRedialCall=!0),1==this.redialBtnUI&&(this.redialBtnUI=!1),this.callStatus.customerInfo&&(this._cName=this.callStatus.customerInfo.customer_name,this._cPhoneNUmWithoutMask=this.callStatus.customerInfo.customer_number,this._cPhoneNum=this.callStatus.customerInfo.customer_number.slice(3),this._cPhoneNum=this._cPhoneNum.slice(0,6).replace(/[0-9]/g,"X")+this._cPhoneNum.substring(6,10))):"end_call_agent"==this.callStatus.status&&(this.defaultDisabled=!1),"establishing"==this.callStatus.status&&this.callStatus.customerInfo&&null==this.callStatus.customerInfo.status&&(this.forwardDisabled=!0,this.mergeDisabled=!0,this.submitFormContactDisabled=!0),"accepted"==this.callStatus.status&&this.callStatus.customerInfo&&null==this.callStatus.customerInfo.status&&(this.forwardDisabled=!0,this.mergeDisabled=!0,this.submitFormContactDisabled=!0),"accepted"==this.callStatus.status&&this.callStatus.customerInfo&&null!=this.callStatus.customerInfo.status&&(this.forwardDisabled=!1,this.mergeDisabled=!1,this.submitFormContactDisabled=!1),"terminated"==this.callStatus.status&&this.callStatus.customerInfo&&null!=this.callStatus.customerInfo.status&&(this.forwardDisabled=!1,this.mergeDisabled=!1),null==this._custNameDetailsRecord&&(this._custNameDetailsRecord=[]),this.callStatus&&"establishing"==this.callStatus.status&&(this._cName=this.callStatus.lastDialledName,this.type_SSl_SAWD="SSL"),this.callStatus&&this.callStatus.customerInfo&&"establishing"==this.callStatus.status){1==this.isTruepredicitive?(this._cName="",this._cPhoneNUmWithoutMask="",this._cPhoneNum="",this._customerStage=""):(this._cName=this.callStatus.customerInfo.customer_name,this._cPhoneNUmWithoutMask=this.callStatus.customerInfo.customer_number,this._cPhoneNum=this.callStatus.customerInfo.customer_number.slice(3),this._cPhoneNum=this._cPhoneNum.slice(0,6).replace(/[0-9]/g,"X")+this._cPhoneNum.substring(6,10),this._customerStage=this.callStatus.customerInfo.stage);let e=this.callStatus.customerInfo.campignType;if(this.type_SSl_SAWD="","Soft"==e?this.type_SSl_SAWD="Soft approval with Doc":"SSL"!=e&&null!=e&&""!=e||(this.type_SSl_SAWD="SSL"),this.callStatus&&this.callStatus.customerInfo&&this.callStatus.customerInfo.customkvs){this.arrayCustomVs1=[],this.arrayCusVSCLI=[];let e,t="";t=this.callStatus.customerInfo.customkvs,e=t.split("/r");for(let n=0;n<e.length;n++)this.arrayCustomVs1.push({labelName:e[n].split(":")[0],valueOfLabel:e[n].split(":")[1]?e[n].split(":")[1]:"--"});this.arrayCusVSCLI=this.arrayCustomVs1,this._detailsListOfInterested=[],this._detailsListOfInterested=this.arrayCusVSCLI,"SBICC"==this._projectTypeSBICC&&this._detailsListOfInterested&&this.getIntestedDetailsMethod(this._detailsListOfInterested)}}if(this.arrayCustomVs=[],this.callStatus&&this.callStatus.customerInfo&&this.callStatus.customerInfo.customkvs){this.sipIDToProcess&&("establishing"==this.callStatus.status&&null==this.callStatus.customerInfo.status&&(this.forwardDisabled=!0,this.mergeDisabled=!0),"accepted"==this.callStatus.status&&null!=this.callStatus.customerInfo.status&&(this.forwardDisabled=!1,this.mergeDisabled=!1)),this.cust=this.callStatus.customerInfo.customkvs.split("\\r");for(let e=0;e<this.cust.length;e++)this.arrayCustomVs.push({labelName:this.cust[e].split(":")[0],valueOfLabel:this.cust[e].split(":")[1]?this.cust[e].split(":")[1]:"--"})}else this.callStatus&&this.callStatus.customerInfo&&this.callStatus.customerInfo.message&&document.getElementById("messageCallInfoId")&&(document.getElementById("messageCallInfoId").value=this.callStatus.customerInfo.message);if(t){if("end_call_agent"==t.status&&this.clearTimer(),this.callStatus.customerInfo&&(this.customerInfo=this.callStatus.customerInfo),this.callStatus.callFlowJsonSections&&(this.callFlowJsonSections=this.callStatus.callFlowJsonSections),"establishing"!=t.status||this.callStatus.customerInfo||(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideStartPage=!1,this.showHideConnecting=!0,this.showHideCalldialling=!0,this.showHideStopPage=!1,this.currentFileobj={}),t.customerInfo&&"end_call"!=t.status&&"terminated"!=t.status&&(this.showHideStopPage=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!0,this.showHideCallStatus=!0,this.showHideCallPad=!1),"SBICC"!=this._projectTypeSBICC&&"end_call_agent"==t.status&&(this.currentFileobj={},this.showHideCallEndingScreen=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.tab=0,this.tabChild=0,this.tabSubChild=0,this.showHideContactSubBtn=!1,this.showHideNonContactSubBtn=!1,this.showHideContactNoInterestedSubBtn=!1,this.showHideContactNoEligibleSubBtn=!1,this.showHideConCalander=!1,this.timeAcpModel="",this.acpContactStartTime=new Date,this.acpRemarkModel=""),"terminated"==t.status&&(this.redialBtnUI||(this.currentFileobj={},this.showHideCallEndingScreen=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.showHide_Disposition_RNR=!0,this.submitFormContactDisabled=!1,this.tab=0,this.tabChild=0,this.tabSubChild=0,this.showHideContactSubBtn=!1,this.showHideNonContactSubBtn=!1,this.showHideContactNoInterestedSubBtn=!1,this.showHideContactNoEligibleSubBtn=!1,this.showHideConCalander=!1,this.timeAcpModel="",this.acpContactStartTime=new Date,this.acpRemarkModel="")),"terminated_agent_missed"==t.status){this.stop_previow_dial(),this.showHideCallingScreen=!1,this.salesStatusTrigger=!1,this.salesSts="",this.customerInfo={},this.showHideCallRNR=!1,this.leadFilter="TODAY",this.selectedFilter="TODAY",this.showHideConnectingPage=!1,this.showHidePopup=!1,this.restFm();var r=this.myservice.getLastCallSession();r.salesTriggered=!0,this.myservice.updateCallSession(r),this.followUpDuringTimeModel="",this.followUpDuringDateModel="",this._selectedTabDuring=""}if(2==t.dialing){this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideConnecting=!0,console.log("Full calling object :: ",t),this.getDialPadExitOrNot(),this.sipPromo=t.promotional_call;let e={customer_name:t.dialName?t.dialName:"",user_id:this.user.id,caller_id:this._caller_id,promotional_call:this.sipPromo,networktype:"WIFI",pingdelay:"45",call_type:"",customer_tocontact:null===(n=null==t?void 0:t.customerInfo)||void 0===n?void 0:n.id};"TTS"==this._findteleco[0].definition&&"on"==this._useEmbeddedSip[0].definition&&(this._counter1=0,clearTimeout(this.timerId),e.customer_number=t.dialNum,e.telco_partner="TTS",e.agent_number=e.promotional_call?this.myUser.TTS_extension_promo:this.myUser.TTS_extension,e.cli=this._caller_id,e.call_type=t.call_type,console.log("siptogsmcall 4 ::: ",e),this.API.siptogsmcall(e,this.api_end_point).subscribe(e=>{setTimeout(()=>{this.endDisabled=!1},2e3),e=JSON.stringify(e.success.message).replace(/['"]+/g,""),console.log("orignate failed ::: ",e.replace(/['"]+/g,"")),"Originate failed"==e||"Endpoint request timed out"==e||this._snackBar.open("Please wait while connecting","Close",{duration:4e3});let t=this.callStatus||{};e.transaction_id&&(t.transactionid=e.transaction_id,this.callStatus&&(this.callStatus.transactionid=e.transaction_id));let n=this.myservice.get_stage_settings();if(n&&n.extraoptions)for(let i of n.extraoptions)if("questionnaire"==i.name){let e=JSON.parse(i.definition);this.questionnaire=e,this.callFlowJsonSections=[{title:"",description:"",mandatory:"n",child:this.questionnaire}],t.callFlowJsonSections=this.callFlowJsonSections}t&&t.dialing&&3==t.dialing&&(t.lastDialled=t.dialNum,t.lastDialledName=t.dialName,t.dialing=void 0,t.dialNum=void 0,t.dialName=void 0),t.status="establishing",t.callStart=Q().utc(),this.myservice.updateCallStatus(t),this.counter=0},e=>{}));let i=this.callStatus;i.dialing=3,this.myservice.updateCallStatus(i)}}"true"==sessionStorage.getItem("nextPreviewDialingPopup")&&(this._showPopupPreviewDialing=!0),0==Object.keys(t).length&&"true"==sessionStorage.getItem("nextPreviewDialingPopup")&&1==this._showPopupPreviewDialing&&(this.check_dialler_setting(),t={user_id:this.user.id},this.api_end_point=this.myservice.get_API_End_Point(),this.API.getContactsWhtasapp(t,this.api_end_point).subscribe(e=>{let t;console.log("getcontacts :: 3 ::",e),this.myservice.DESKTOP_CALL_BUTTON_STATUS.next(1);let n=!1,i=this.myservice.get_stage_settings();for(let o of i.extraoptions)"data_calling_priority"==o.name&&(t=JSON.parse(o.definition),n=!0);if(console.log("dataCallingPriority res :::: ",e),e.success){let i=e.success,o=[],r=[];i=j.o(i,"campaign_priority");for(let e=0;e<i.length;e++)null==i[e].campaign_priority||null==i[e].campaign_priority?o.push(i[e]):r.push(i[e]);let s=[];i=r.concat(o),i.forEach(e=>{e.customer_details.forEach(e=>s.push(e))});let c=s,l=[];const d=["NEW DATA","FOLLOW-UP","RNR"];console.log("cus_details :::: ",c);let b=c.filter(e=>{if("FOLLOW-UP"==e.stage&&"accepted"==e.responsestatus){let n=Q();var t=Q(e.start_date).diff(n,"minutes");return console.log("minutesdiff",t),t<=0?e:null}});if(this.isTruepredicitive)l=b;else{let e=c.filter(e=>{if("NEW DATA"==e.stage&&"accepted"==e.responsestatus&&0==e.rnrcount){let n=Q();var t=Q(e.start_date).diff(n,"minutes");return console.log("minutesdiff",t),t<=0?e:null}}),i=c.filter(e=>{if("NEW DATA"==e.stage&&"accepted"==e.responsestatus&&e.rnrcount>0){let n=Q();var t=Q(e.start_date).diff(n,"minutes");return console.log("minutesdiff",t),t<=0?e:null}});if(n){if(t.length)for(var a in t)if(d.indexOf(t[a])<0){n=!1;break}for(let n=0;n<t.length;n++)"NEW DATA"==t[n]&&(l=[...l,...e]),"FOLLOW-UP"==t[n]&&(l=[...l,...b]),"RNR"==t[n]&&(l=[...l,...i])}else l=[...b,...e,...i]}console.log("Filtered data ",l),l.length?(setTimeout(()=>{this.getCustomerPreviewPopupMethod(l),sessionStorage.removeItem("nextPreviewDialingPopup"),localStorage.setItem("sessionStarted","true"),sessionStorage.setItem("sessionStarted","true")},500),this.getCustomerPreviewPopupMethod(l),sessionStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.setItem("sessionStarted","true")):setTimeout(()=>{this.stop_previow_dial()},100)}else e.errors&&setTimeout(()=>{this.stop_previow_dial()},100)})),0==Object.keys(t).length&&1==this.isTruepredicitive&&0==this.sessionStarted&&(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1),1==this.isTruepredicitive&&(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1),console.log("DesktopMenu checking ::: ",this.isTruepredicitive,this.showHideCallingScreen,Object.keys(t).length,sessionStorage.getItem("nextPreviewDialingPopup"),this._showPopupPreviewDialing,this.sessionStarted)}),setTimeout(()=>{this._DuringFormListObj=[],this._DuringFormListObj=JSON.parse('{"INTERESTED":"","FOLLOW-UP":{"HOT LEAD":{"key":"","type":"text","value":""},"COLD LEAD":{"key":"","type":"text","value":""}},"NOT INTERESTED":{"DO NOT CALL":{"key":"","type":"text","value":""},"DO NOT WANT":{"key":"","type":"text","value":""},"TOO MANY CARD":{"key":"","type":"text","value":""},"PRODUCT FEATURE":{"key":"","type":"text","value":""},"BRAND NAME":{"key":"","type":"text","value":""},"SERVICE ISSUE":{"key":"","type":"text","value":""}},"NOT ELIGIBLE":{"EXISTING CARD HOLDER":{"key":"","type":"text","value":""},"POLICY FITMENT":{"key":"","type":"text","value":""},"DOCUMENT ISSUE":{"key":"","type":"text","value":""},"NO PAN":{"key":"","type":"text","value":""},"RECENT REJECT":{"key":"","type":"text","value":""},"OCL":{"key":"","type":"text","value":""},"WORK IN PROGRESS":{"key":"","type":"text","value":""}},"WRONG NUMBER":""}'),this.type_SSl_SAWD=""},1e3)}check_sms_view(){return!!(this._cStage&&["STP","MULTICARD","STP_N"].indexOf(this._cCamapignType)>-1)}clicktosendsms(e){this.sms_button_disalbed=!0;const t={customer_number:this.callStatus.customerInfo.customer_number,lead_source:this.customerlead_source},n=setTimeout(()=>{console.log("enable the sms button"),this.sms_button_disalbed=!1,clearTimeout(n)},2e4);this.API.send_sbi_sms(t,this.api_end_point).pipe(Object(JT.a)(1)).subscribe(e=>{console.log("response",e),this._snackBar.open("SMS sent successfully.","Close",{duration:2e3})},e=>{this._snackBar.open("Message Error","Close",{duration:2e3})})}pollData(){setInterval(()=>{this.consulta()},3e4),setInterval(()=>{console.log("Interval function started"),this.sip_connection_status_interval()},1e4)}sip_connection_status_interval(){var e,t;if(this.con_status=bZ.getConnectionStatus(),this.con_status!=this.con_previous_status){this.con_previous_status=this.con_status,console.log("--polldata--",this.con_status);var n=this.myservice.getLastCallSession();n.sip_conn=this.con_status,this.myservice.updateCallSession(n),this.con_status?null===(t=this.myservice)||void 0===t||t.DESKTOP_CALL_BUTTON_STATUS.next(1):(null===(e=this.myservice)||void 0===e||e.DESKTOP_CALL_BUTTON_STATUS.next(-1),bZ.recreateConnection())}}consulta(){var e=this.myservice.getLastCallSession();e.internet_speed=this.SpeedCheck,this.myservice.updateCallSession(e),this.sip_connection_status_interval()}getCheckWifiSpeed(){this.txtWifiSpeed="",this.SpeedCheck>=10?this.speedColorText="#3fb90d":this.SpeedCheck<10&&this.SpeedCheck>=2?this.speedColorText="#ff6c00":this.SpeedCheck<2&&(this.speedColorText="red",this.txtWifiSpeed="Please check your network speed to continue calling")}initSocket(){this.socket.on("connect",()=>{this.socketId=this.socket.id,this.socket.emit("registerme",this.user.id),this.socket.on("registerme-ack",e=>{console.log("socket-registerme-",e)}),console.log(this.user.groupid),this.socket.on("call_activity_event_for_web_"+this.user.groupid,e=>{console.log("Groupid socket not required",e)}),this.socket.on("call_activity_event_for_web_"+this.user.id,e=>{this.myservice.getLastCallStatus();let t=this.callStatus||{};e=JSON.parse(e),this.showHideTextSmartFlowMsg=!0;try{this.customerInfo.lead_source=this.callStatus.customerInfo.lead_source||e.lead_source}catch(i){this.customerInfo.lead_source=""}let n={activity_type:e.activity_type,call_type:e.call_type,cloud_partner:e.cloud_partner,customer_number:e.customer_number,customer_tocontact:e.customer_tocontact,transactionid:e.transactionid,user_id:e.user_id,customer_name:e.customer_name,campaign_type:e.campaign_type,lead_source:this.customerInfo.lead_source,stage:e.stage,status:""};if(this.lead_current_status="",e.customer_status&&(this.lead_current_status=e.customer_status),console.log("-call-status-user-",this._setFilterTruepredictive,e),"DIAL_REQUEST"==e.activity_type&&e.user_id==this.user.id)this.showHideTextSmartFlowMsg=!1,this.showHideAllStages=!0,this.showHideGetInfo=!0,this.showHideMute=!1,this.showHidePause=!1,"on"==this._setFilterTruepredictive[0].definition?(t.status="establishing",t.transactionid=e.transactionid,t.customerInfo={customer_number:e.customer_number,customer_name:e.customer_name,lead_source:this.customerInfo.lead_source,customkvs:e.customkvs,campaign_type:e.campaign_type},t.lead_source=this.customerInfo.lead_source,this.myservice.updateCallStatus(t),this.type_SSl_SAWD=""):(t.status="establishing",t.transactionid=e.transactionid,this.myservice.updateCallStatus(t));else if("CALL_CONNECT"==e.activity_type&&e.user_id==this.user.id)if(this.showHideTextSmartFlowMsg=!1,this.showHideAllStages=!0,this.showHideGetInfo=!1,this.showNextButton=!0,this.showHideMute=!0,this.showHidePause=!0,localStorage.removeItem("callDisconenctVariable"),this.bind_LeadSource=this.customerInfo.lead_source,this._cStage=e.stage,this.customerlead_source=this.customerInfo.lead_source,this._cCamapignType=e.campaign_type,this._cName=e.customer_name,this._cPhoneNum=e.customer_number,this._cPhoneNUmWithoutMask=e.customer_number,"on"==this._setFilterTruepredictive[0].definition){t.status="accepted",t.transactionid=e.transactionid;let n={customer_number:e.customer_number,customer_name:e.customer_name,lead_source:this.customerInfo.lead_source,customkvs:e.customkvs,campaign_type:e.campaign_type};this.type_SSl_SAWD=null==e.campaign_type||""==e.campaign_type||null==e.campaign_type?"SSL":e.campaign_type,t.customerInfo=n,t.customer_number=e.customer_number,this._nextCustomerName=e.customer_number,t.customer_name=e.customer_name,t.lead_source=this.customerInfo.lead_source,t.stage=e.stage,this.myservice.updateCallStatus(t)}else t.status="accepted",t.transactionid=e.transactionid,this.myservice.updateCallStatus(t);else"CALL_DISCONNECT"==e.activity_type&&e.user_id==this.user.id?(this.showHideTextSmartFlowMsg=!1,this.showHideGetInfo=!1,this.showHideMute=!1,this.showHidePause=!1,this.showHideAllStages=!0,this._snackBar.open("Call Disconnected","Close",{duration:3e3}),this.wrapupTimerStart=0,this.Wrap_myInterval=setInterval(()=>{this.wrapupTimerStart++},1e3),"availableC2C"!=localStorage.getItem("c2cCallPresent")?localStorage.setItem("callDisconenctVariable","true"):localStorage.removeItem("callDisconenctVariable"),this.showHideRedialCall=!0,console.log(this.defaultDisabled),"on"==this._setFilterTruepredictive[0].definition&&(t.transactionid=e.transactionid,t.customerInfo={customer_number:e.customer_number,customer_name:e.customer_name},t.customer_name=e.customer_name,t.customer_number=e.customer_number,t.lead_source=this.customerInfo.lead_source,this.myservice.updateCallStatus(t))):"CAMPAIGN_COMPLETED"==e.activity_type&&e.user_id==this.user.id?(console.log("----CAMPAIGN_COMPLETED---"),this.showHideTextSmartFlowMsg=!0,this.showHideGetInfo=!1,this._dialingCallPrompt1="All your campaigns are completed",this._dialingCallPrompt2="Please end the session now"):"CAMPAIGN_UPLOADED"==e.activity_type&&e.user_id==this.user.id?(console.log("----CAMPAIGN_UPLOADED---"),this.getContactListChat(),this._snackBar.open(e.user_message,"Close",{duration:5e3})):"agent_missed"==e.activity_type&&e.user_id==this.user.id?(t.status="terminated_agent_missed",console.log("----terminated_agent_missed---"),this.myservice.updateCallStatus(t)):"FORM_SUBMIT"==e.activity_type&&e.user_id==this.user.id?(this.showHideTextSmartFlowMsg=!0,this._cName="",this._cPhoneNum="",this._cPhoneNUmWithoutMask="",this.showHideAllStages=!1,this.showHideGetInfo=!1,"on"==this._setFilterTruepredictive[0].definition&&(t.status="establishing",this.showHideGetInfo=!0,t.lead_source=this.customerInfo.lead_source,this.myservice.updateCallStatus(t))):"INBOUND_DIAL"==e.activity_type&&e.user_id==this.user.id?(this.showHideTextSmartFlowMsg=!1,n.status="establishing",n.transactionid=e.transactionid,this.myservice.updateCallStatus(n)):"INBOUND_ANSWERED"==e.activity_type&&e.user_id==this.user.id?(n.status="accepted",n.transactionid=e.transactionid,this.call_event_emit_inbound_answered(e,t),this.myservice.updateCallStatus(n)):"INBOUND_DISCONNECTED"==e.activity_type&&e.user_id==this.user.id&&("accepted"==n.status||"establishing"==n.status&&(this.typeTab="rnr",n.status="terminated",this.isDisabledRNRDiv=!1,this.isDisabledUPDATEDDiv=!0,this.myservice.updateCallStatus(n)),this.call_event_emit_inbound_disconnected(e))}),this.socket.on("pushnotif",(e,t)=>{var n;"rad message"==e&&t&&t.data&&"movetonormal"==t.data.action&&((n=this.callStatus).status="terminated",n.callEnd=Q().utc(),this.myservice.updateCallStatus(n)),"system alert"==e&&(this.customerInfo=JSON.parse(t).data,(n=this.callStatus).customerInfo=this.customerInfo,n.showDuringCallForm=!0,this.myservice.updateCallStatus(n),this.customerlead_source=this.customerInfo.lead_source,this.customerstatus=this.customerInfo.status,this.myservice.updateCallStatus(n),this.isAppAgent||null!=n.dialNum||this.fetchUser(this.customerInfo.customer_number),this.startTimer()),this.socket.emit("pushnotif-ack",this.user.if,JSON.parse(t).data,"Connecting")}),this.socket.on("isalive",e=>{this.socket.emit("isalive-ack",this.user.id)}),this.socket.on("message",e=>{})}),this.socket.on("TEST_CONNECTION",e=>{this.socketStatusBeforeCheck=e.status}),this.socket.on("questionnaire",e=>{})}call_event_emit_inbound_answered(e,t){console.log("INBOUND-EVENT-ANSWERED",JSON.stringify(e),JSON.stringify(t)),this.showHideTextSmartFlowMsg=!1,this.showHideAllStages=!0,this.showNextButton=!0,this.showHideMute=!0,this.showHidePause=!0,t.status="accepted",t.transactionid=e.transactionid,t.customerInfo={customer_number:e.customer_number,customer_name:e.customer_name,lead_source:e.lead_source,customkvs:e.customkvs,campaign_type:e.campaign_type},t.lead_source=e.lead_source,this.myservice.updateCallStatus(t)}call_event_emit_inbound_disconnected(e){console.log("INBOUND-EVENT-DISCONNECT",e)}searchFromArray(e){for(let t=0;t<this.chatStatus.groupList.length;t++)this.chatStatus.groupList[t].show=!!this.chatStatus.groupList[t].tab_name.toLowerCase().match(e.toLowerCase());if(""==e)for(let t=0;t<this.chatStatus.groupList.length;t++)this.chatStatus.groupList[t].show=!0;this.myservice.updateChatStatus(this.chatStatus||{})}fetchUser(e){this.API.getWidgetUserByPhone(e,this.api_end_point).subscribe(e=>{let t=e;if(t&&t.success){var n=this.callStatus;this.widgetUser?t.success.external_url!=this.widgetUser.external_url&&(this.counter=0,this.widgetUser.external_url=t.success.external_url,n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n)):(this.widgetUser=t.success,n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n))}})}RAD_START(){console.log("Starting RAD_START",this.isTruepredicitive),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,1==this.isTruepredicitive&&(this.sessionStarted=!0),localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere")},e=>{console.log(e)})}FOLLOWUP_CHECK(){this.API.getContactsWhtasapp({user_id:this.user.id},this.api_end_point).subscribe(e=>{if(e.success){this.stop_preview_folloup=!0;let t=e.success;if(console.log(t[0]),t[0].customer_details){let e=[];t.forEach(t=>{t.customer_details.forEach(t=>e.push(t))});let n=e.filter(e=>{if(("FOLLOW-UP"==e.stage&&e.flpcount>0&&"completed"!=e.responsestatus||e.rnrcount>0&&"accepted"==e.responsestatus)&&("FOLLOW-UP"==e.stage||"accepted"==e.responsestatus)){let n=Q();var t=Q(e.start_date).diff(n,"minutes");if(console.log("minutesdiff",t),t<0)return e;if(0==t){let t=Q(e.start_date).format("HH:mm"),n=Q().format("HH:mm"),i=Q.duration(t).asSeconds(),a=Q.duration(n).asSeconds();return console.log(i,"\n",a),i<a?e:null}return null}});console.log(n),n.length?(setTimeout(()=>{this.getCustomerPreviewPopupMethod(n),sessionStorage.removeItem("nextPreviewDialingPopup"),localStorage.setItem("sessionStarted","true"),sessionStorage.setItem("sessionStarted","true")},500),this.getCustomerPreviewPopupMethod(n),sessionStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.setItem("sessionStarted","true")):setTimeout(()=>{this.showHideCallingScreen=!0,this.sms_button_disalbed=!1},100)}else console.log(this.sessionStarted),this.sessionStarted=!0,1==this.isTruepredicitive&&1==this.sessionStarted&&(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.RAD_START())}else e.errors&&(console.log(this.sessionStarted),this.sessionStarted=!0,1==this.isTruepredicitive&&1==this.sessionStarted&&(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.RAD_START()))})}startTimer(){clearInterval(this.timerRef),this.running=!this.running,this.timer="",this.counter1=0,this.startText="Stop";const e=Date.now();this.timerRef=setInterval(()=>{this.counter1=Date.now()-e,this.timer=Q.utc(this.counter1).format("mm:ss");var t=this.callStatus||{};t.status&&(t.timer=this.timer,this.myservice.updateCallStatus(t))},1e3)}clearTimer(){this.running=!1,this.startText="Start",this.counter=void 0,clearInterval(this.timerRef),window.clearInterval(this.timerRef)}startCallDial(){}checkingMandatoryValues(){return Object(Ha.b)(this,void 0,void 0,(function*(){let e={token:!1,team:!1,full_team:!1,settings:!1,user:!1};e.token=yield this.service.check_access_token(),e.team=yield this.service.check_my_team(),e.full_team=yield this.service.check_full_team(),e.settings=yield this.service.check_settings(),e.user=yield this.service.check_user()}))}logout(){this.api_end_point=this.myservice.get_API_End_Point(),this.access_token=this.myservice.get_access_token(),console.log("logout",this.api_end_point),this.API.logoutAPI(this.api_end_point,this.user,this.access_token).subscribe(e=>{sessionStorage.setItem("access_token",null),"true"==sessionStorage.getItem("from_external")&&window.location.href.includes("dev.youearn.in"),this.service.clearAllItems(),window.location.href.includes("dev.youearn.in")?window.location.href="https://dev.contiinex.com/":window.location.href.includes("localhost")?window.location.href="http://localhost:4200/Login":window.location.href.includes("dev.contiinex.com")?window.location.href="https://dev.contiinex.com/":window.location.href="https://contiinex.com/"})}sidenavToggle(e){return 1==this.showHidemainToggle1?(this.showHidemainToggle2=!0,this.showHidemainToggle1=!1,this.widthSide="90px",void(this.noneBlock="none")):1==this.showHidemainToggle2?(this.showHidemainToggle2=!1,this.showHidemainToggle1=!0,this.widthSide="270px",void(this.noneBlock="inline-block")):void 0}selectchat(){this.chatsection=!0}unselectchat(){this.chatsection=!1}clearBtn(){this.showHidePopup=!1}updateNameBtn(){this._afterConnectingVariable="",this.showHidePopup=!1,this.showHideDuringDiv=!1,this.showHideDuringSuccessDiv=!1,this.showHideConnectingPage=!0,this.forwardDisabled=!0,this.mergeDisabled=!0,setTimeout(()=>{this._afterConnectingVariable="afertConnect",this.showHideDuringDiv=!0,this.forwardDisabled=!1,this.mergeDisabled=!1},5e3)}getInfoBtn(){}endConnectingBtn(){this.showHideConnectingPage=!1,this.showHidePopup=!1}dcForwardBtn(){this.transferingcall()}dcMergeBtn(){this.mergingcall()}mergingcall(){this.API.callmerge({user_id:this.user.id,agent_number:this.user.phone,customer_number:this.customerInfo.customer_number,transactionid:this.callStatus.customerInfo.transactionid,caller_id:this._caller_id},this.user.server_url).subscribe(e=>{e.success&&setTimeout(()=>{this._snackBar.open("call merging","Close",{duration:5e3})},1e3)})}transferingcall(){this.API.calltransfer({user_id:this.user.id,agent_number:this.user.phone,customer_number:this.customerInfo.customer_number,transactionid:this.callStatus.customerInfo.transactionid,caller_id:this._caller_id},this.user.server_url).subscribe(e=>{e.success&&setTimeout(()=>{this._snackBar.open("call transfering","Close",{duration:5e3})},1e3)})}submitDuringCallBtn(){this.showHideDuringDiv=!1,this.showHideDuringSuccessDiv=!0}getParsed(e){return JSON.parse(e.replace(/'/g,'"'))}clearDuringCallBtn(){}endAfterCallFormPageBtn(){this._afterConnectingVariable="",this.showHideConnectingPage=!1,this.showHidePopup=!1,this.showHideDuringDiv=!1,this.showHideDuringSuccessDiv=!1,this.forwardDisabled=!0,this.mergeDisabled=!0,this.showHideAfterCallFormPage=!0}restFm(){this.rnrDescription="",this.selectedRnrReason="",this.timeBtnValue="",this.timeBtnValueTransformed="",this.timeModel="",this.dateModel="",this.disposition="",this.showHide_Form_After_DuringForm=!1}duringFormSubmit(){var e=!0;for(let t of this.callFlowJsonSections)for(let n of t.child)if("y"!=n.mandatory||null!=n.answer&&""!=n.answer||(e=!1),n[n.answer])for(let t of n[n.answer])if("y"!=t.mandatory||null!=t.answer&&""!=t.answer||(e=!1),t[t.answer])for(let n of t[t.answer])"y"!=n.mandatory||null!=n.answer&&""!=n.answer||(e=!1);if(0==e)return this.showDuringFormError=!0,void setTimeout(()=>{this.showDuringFormError=!1},3e3);this.showHide_Form_before_DuringForm=!1,this.showHide_Form_After_DuringForm=!0,this.myservice.updateCallStatus(this.callStatus),this.endCallFirst()}endCallFirst(e=!1,t=!1){if(sessionStorage.removeItem("setInStartForTruePredectiveON"),"SBICC"!=this._projectTypeSBICC||!this.callStatus.transactionid||"accepted"!=this.callStatus.status||null!=this.new_during_callform&&null!=this.new_during_callform)if(this.showHideSubStge=!1,"SBICC"==this._projectTypeSBICC){if(console.log("--",this.callStatus.status),this.createdForm.reset(),this.createdForm.patchValue({customer_Title:"MR",customer_firstName:"",customer_lastName:"",customer_middleName:"",dob:"",nationality:"",father_firstName:"",father_lastName:"",father_middleName:"",mother_firstName:"",mother_lastName:"",mother_middleName:"",PAN_No:"",residance_address:"",residence_pin_code:"",landMark:"",zone:"",personalEmailId:"",mobileNumber:"",occupationType:"",companyName:"",designation:"",companyAddress:"",companyLandMarkMark:"",company_pinCode:"",netIncome:"",officialEmailId:"",applicationNumber:"",cardType:"",kycAddon1DateTime:"",kycAddon2DateTime:"",kycAddon3DateTime:"",kycAddon4DateTime:"",kycDate:"",kycDateAddon1:"",kycDateAddon2:"",kycDateAddon3:"",kycDateAddon4:"",kycDateTime:"",qde_location:"",qde_locationAddon1:"",qde_locationAddon2:"",qde_locationAddon3:"",qde_locationAddon4:"",remarksField:"",softDateValue:"",softTimeValue:""}),this.tabDuring=0,this.tabChildDuring=0,this.showHideContactFormUI=!1,this.showHideConCalanderForFollowUp=!1,this.callStatus.transactionid&&"accepted"==this.callStatus.status)if(null!=this.new_during_callform&&null!=this.new_during_callform||this._snackBar.open("Please fill the During Call form","Close",{duration:5e3}),null!=this.new_during_callform.duringForm[0].duringFormStage1||null!=this.new_during_callform.duringForm[0].duringFormStage1||null!=this.new_during_callform.duringForm[0].duringFormStage2||null!=this.new_during_callform.duringForm[0].duringFormStage2||"WRONG NUMBER"==this.new_during_callform.duringForm[0].duringFormStage1){this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0;var n=[];for(let e of this.callFlowJsonSections){var i=[];for(let t of e.child){var a={"Q:":t.q,"A:":t.answer||""};if(t.action_type&&(a["action_type:"]=t.action_type),i.push(JSON.stringify(a)),t[t.answer])for(let e of t[t.answer]){var o={"Q:":e.q,"A:":e.answer||""};if(e.action_type&&(o["action_type:"]=e.action_type),i.push(JSON.stringify(o)),e[e.answer])for(let t of e[e.answer]){var r={"Q:":t.q,"A:":t.answer||""};t.action_type&&(r["action_type:"]=t.action_type),i.push(JSON.stringify(r))}}}n=i}console.log(n);let t=this.callStatus;t.status="end_call_agent",this.callFlowJsonSections&&(t.callFlowJsonSections=this.callFlowJsonSections,t.QA=n);const s=Q().utc();let c={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||s,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||s,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};c.start_time!=c.call_end_time&&(c.wrapup=c.call_end_time-c.start_time),this.callStatus.customerInfo?(c.contact_person.number=this.callStatus.customerInfo.customer_number,c.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(c.contact_person.number=this.callStatus.lastDialled),this.typeTab="update",this.isDisabledUPDATEDDiv=!1,this.isDisabledRNRDiv=!0,this.salesSts=c;let l={};this.callStatus&&"inbound"==this.callStatus.call_type?l={number:this.callStatus.customer_number,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"}:(l={number:this.callStatus.customerInfo.customer_number?this.callStatus.customerInfo.customer_number:this.callStatus.lastDialled,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"},console.log(JSON.stringify(l))),this.API.Disconnect_tts_c2c_API(l,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,console.log("dd-debug24",t),this.showHideDuringDiv=!0,e&&this.endSession(),this.showHideStopPage=!0}else this._snackBar.open("Please fill the During Call form","Close",{duration:5e3});else if(this.callStatus.transactionid&&"establishing"==this.callStatus.status){this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0;let e=this.callStatus;this.callFlowJsonSections&&(e.callFlowJsonSections=this.callFlowJsonSections,e.QA=n);const t=Q().utc();let i={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||t,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||t,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};i.start_time!=i.call_end_time&&(i.wrapup=i.call_end_time-i.start_time),this.callStatus.customerInfo?(i.contact_person.number=this.callStatus.customerInfo.customer_number,i.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(i.contact_person.number=this.callStatus.lastDialled);let a={number:this.customerInfo.customer_number,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};console.log(JSON.stringify(a)),this.typeTab="rnr",this.isDisabledUPDATEDDiv=!0,this.isDisabledRNRDiv=!1,this.myservice.updateCallStatus(e),this.salesSts=i,this.API.Disconnect_tts_c2c_API(a,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.myservice.updateCallStatus(e)}else if(this.callStatus.transactionid&&"end_call_agent"==this.callStatus.status)if(null!=this.new_during_callform&&null!=this.new_during_callform||this._snackBar.open("Please fill the During Call form","Close",{duration:5e3}),null!=this.new_during_callform.duringForm[0].duringFormStage1||null!=this.new_during_callform.duringForm[0].duringFormStage1||null!=this.new_during_callform.duringForm[0].duringFormStage2||null!=this.new_during_callform.duringForm[0].duringFormStage2||"WRONG NUMBER"==this.new_during_callform.duringForm[0].duringFormStage1){this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0,n=[];for(let e of this.callFlowJsonSections){i=[];for(let t of e.child)if(a={"Q:":t.q,"A:":t.answer||""},t.action_type&&(a["action_type:"]=t.action_type),i.push(JSON.stringify(a)),t[t.answer])for(let e of t[t.answer])if(o={"Q:":e.q,"A:":e.answer||""},e.action_type&&(o["action_type:"]=e.action_type),i.push(JSON.stringify(o)),e[e.answer])for(let t of e[e.answer])r={"Q:":t.q,"A:":t.answer||""},t.action_type&&(r["action_type:"]=t.action_type),i.push(JSON.stringify(r));n=i}console.log(n);let t=this.callStatus;t.status="end_call_agent",this.callFlowJsonSections&&(t.callFlowJsonSections=this.callFlowJsonSections,t.QA=n);const s=Q().utc();let c={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||s,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||s,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};c.start_time!=c.call_end_time&&(c.wrapup=c.call_end_time-c.start_time),this.callStatus.customerInfo?(c.contact_person.number=this.callStatus.customerInfo.customer_number,c.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(c.contact_person.number=this.callStatus.lastDialled),this.typeTab="update",this.isDisabledUPDATEDDiv=!1,this.isDisabledRNRDiv=!0,this.salesSts=c;let l={};this.callStatus&&"inbound"==this.callStatus.call_type?l={number:this.callStatus.customer_number,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"}:(l={number:this.callStatus.customerInfo.customer_number?this.callStatus.customerInfo.customer_number:this.callStatus.lastDialled,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"},console.log(JSON.stringify(l))),this.API.Disconnect_tts_c2c_API(l,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,console.log("dd-debug24",t),this.showHideDuringDiv=!0,e&&this.endSession(),this.showHideStopPage=!0}else this._snackBar.open("Please fill the During Call form","Close",{duration:5e3});else if(this.callStatus.transactionid&&"terminated"==this.callStatus.status&&(console.log("Terminated ::::2 "),!(""==this._selectedTabDuring&&null==this._selectedTabDuring||null==this.new_during_callform.duringForm[0].duringFormStage1&&null==this.new_during_callform.duringForm[0].duringFormStage1&&null==this.new_during_callform.duringForm[0].duringFormStage2&&null==this.new_during_callform.duringForm[0].duringFormStage2&&"WRONG NUMBER"!=this.new_during_callform.duringForm[0].duringFormStage1))){this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0,n=[];for(let e of this.callFlowJsonSections){i=[];for(let t of e.child)if(a={"Q:":t.q,"A:":t.answer||""},t.action_type&&(a["action_type:"]=t.action_type),i.push(JSON.stringify(a)),t[t.answer])for(let e of t[t.answer])if(o={"Q:":e.q,"A:":e.answer||""},e.action_type&&(o["action_type:"]=e.action_type),i.push(JSON.stringify(o)),e[e.answer])for(let t of e[e.answer])r={"Q:":t.q,"A:":t.answer||""},t.action_type&&(r["action_type:"]=t.action_type),i.push(JSON.stringify(r));n=i}console.log(n);let t=this.callStatus;t.status="end_call_agent",this.callFlowJsonSections&&(t.callFlowJsonSections=this.callFlowJsonSections,t.QA=n);const s=Q().utc();let c={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||s,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||s,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};c.start_time!=c.call_end_time&&(c.wrapup=c.call_end_time-c.start_time),this.callStatus.customerInfo?(c.contact_person.number=this.callStatus.customerInfo.customer_number,c.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(c.contact_person.number=this.callStatus.lastDialled),this.typeTab="update",this.isDisabledUPDATEDDiv=!1,this.isDisabledRNRDiv=!0,this.salesSts=c;let l={};this.callStatus&&"inbound"==this.callStatus.call_type?l={number:this.callStatus.customer_number,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"}:(l={number:this.callStatus.customerInfo.customer_number?this.callStatus.customerInfo.customer_number:this.callStatus.lastDialled,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"},console.log(JSON.stringify(l))),this.API.Disconnect_tts_c2c_API(l,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,console.log("dd-debug24",t),this.showHideDuringDiv=!0,e&&this.endSession(),this.showHideStopPage=!0}}else{this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0,n=[];for(let e of this.callFlowJsonSections){i=[];for(let t of e.child)if(a={"Q:":t.q,"A:":t.answer||""},t.action_type&&(a["action_type:"]=t.action_type),i.push(JSON.stringify(a)),t[t.answer])for(let e of t[t.answer])if(o={"Q:":e.q,"A:":e.answer||""},e.action_type&&(o["action_type:"]=e.action_type),i.push(JSON.stringify(o)),e[e.answer])for(let t of e[e.answer])r={"Q:":t.q,"A:":t.answer||""},t.action_type&&(r["action_type:"]=t.action_type),i.push(JSON.stringify(r));n=i}console.log(n);let t=this.callStatus;t.status="end_call_agent",this.callFlowJsonSections&&(t.callFlowJsonSections=this.callFlowJsonSections,t.QA=n);const s=Q().utc();let c={user_id:this.user.id,contact_person:{number:t.customer_number},description:"",order_potential:"",status:"NEW DATA",stage:"",customer_tocontact:"",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||s,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||s,customkvs:"",transactionid:this.callStatus.transactionid};c.start_time!=c.call_end_time&&(c.wrapup=c.call_end_time-c.start_time),this.callStatus.customerInfo?(c.contact_person.number=this.callStatus.customerInfo.customer_number,c.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(c.contact_person.number=this.callStatus.lastDialled),this.callStatus.callFlowJsonSections&&(c.extranotes=JSON.stringify({experience:this.callStatus.QA})),this.salesSts=c;let l={number:this.customerInfo.customer_number,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};console.log("before disconnect tts c2c api",JSON.stringify(l)),this.API.Disconnect_tts_c2c_API(l,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.typeTab="update",t.status="end_call_agent",this.isDisabledRNRDiv=!0,this.isDisabledUPDATEDDiv=!1,this.myservice.updateCallStatus(t),this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideDuringDiv=!0,e&&this.endSession()}else this._snackBar.open("Please fill the During Call form","Close",{duration:5e3})}endCallFirstToDisconnect(e=!1,t=!1){if("SBICC"==this._projectTypeSBICC){console.log("--endCallFirstToDisconnect--",this.callStatus,this.redialAfterFirstCall);let e=this.callStatus;if(this.callStatus.transactionid&&"accepted"==this.callStatus.status){e.status="end_call_agent";let t={};this.callStatus&&"inbound"==this.callStatus.call_type?t={number:this.callStatus.customer_number,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"}:(t={number:this.callStatus.customerInfo.customer_number?this.callStatus.customerInfo.customer_number:this.callStatus.lastDialled,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"},console.log(JSON.stringify(t))),this.API.Disconnect_tts_c2c_API(t,this.api_end_point).subscribe(e=>{},e=>{console.log(e)})}else if(this.callStatus.transactionid&&"establishing"==this.callStatus.status)if(this.redialAfterFirstCall)this._snackBar.open("Please Select First During Form","Close",{duration:2e3});else if(""==this._customerStage||null==this._customerStage||"NEW DATA"==this._customerStage){this.createdForm.reset(),this.createdForm.patchValue({customer_Title:"MR",customer_firstName:"",customer_lastName:"",customer_middleName:"",dob:"",nationality:"",father_firstName:"",father_lastName:"",father_middleName:"",mother_firstName:"",mother_lastName:"",mother_middleName:"",PAN_No:"",residance_address:"",residence_pin_code:"",landMark:"",zone:"",personalEmailId:"",mobileNumber:"",occupationType:"",companyName:"",designation:"",companyAddress:"",companyLandMarkMark:"",company_pinCode:"",netIncome:"",officialEmailId:"",applicationNumber:"",cardType:"",kycAddon1DateTime:"",kycAddon2DateTime:"",kycAddon3DateTime:"",kycAddon4DateTime:"",kycDate:"",kycDateAddon1:"",kycDateAddon2:"",kycDateAddon3:"",kycDateAddon4:"",kycDateTime:"",qde_location:"",qde_locationAddon1:"",qde_locationAddon2:"",qde_locationAddon3:"",qde_locationAddon4:"",remarksField:"",softDateValue:"",softTimeValue:""}),this.tabDuring=0,this.tabChildDuring=0,this.showHideContactFormUI=!1,this.showHideConCalanderForFollowUp=!1,this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0;let e=this.callStatus;this.callFlowJsonSections&&(e.callFlowJsonSections=this.callFlowJsonSections,e.QA=n);const t=Q().utc();let i={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||t,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||t,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};i.start_time!=i.call_end_time&&(i.wrapup=i.call_end_time-i.start_time),this.callStatus.customerInfo?(i.contact_person.number=this.callStatus.customerInfo.customer_number,i.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(i.contact_person.number=this.callStatus.lastDialled);let a={number:this.customerInfo.customer_number,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};console.log("endCallFirstToDisconnect establishing",JSON.stringify(a)),this.typeTab="rnr",this.isDisabledUPDATEDDiv=!0,this.isDisabledRNRDiv=!1,this.myservice.updateCallStatus(e),this.salesSts=i,this.API.Disconnect_tts_c2c_API(a,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.myservice.updateCallStatus(e)}else{this.tabDuring=0,this.tabChildDuring=0,this.showHideContactFormUI=!1,this.showHideConCalanderForFollowUp=!1,this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0;let e=this.callStatus;this.callFlowJsonSections&&(e.callFlowJsonSections=this.callFlowJsonSections,e.QA=n);const t=Q().utc();let i={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:this._customerStage,lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||t,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||t,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};i.start_time!=i.call_end_time&&(i.wrapup=i.call_end_time-i.start_time),this.callStatus.customerInfo?(i.contact_person.number=this.callStatus.customerInfo.customer_number,i.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(i.contact_person.number=this.callStatus.lastDialled),this.salesSts=i;let a={number:this.customerInfo.customer_number,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};console.log(JSON.stringify(a)),this.typeTab="rnr",this.isDisabledUPDATEDDiv=!0,this.isDisabledRNRDiv=!1,this.myservice.updateCallStatus(e),this.salesSts=i,this.API.Disconnect_tts_c2c_API(a,this.api_end_point).subscribe(e=>{},e=>{console.log(e)})}else null!=this.callStatus.transactionid&&null!=this.callStatus.transactionid||"establishing"!=this.callStatus.status?this.end_session(e):(console.log("Else condition ::"),this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideConnectingPage=!1,this.showHidePopup=!1)}else{this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!0,this.showHideStopPage=!0,this.salesStatusTrigger=!0;var n=[];for(let e of this.callFlowJsonSections){var i=[];for(let t of e.child){var a={"Q:":t.q,"A:":t.answer||""};if(t.action_type&&(a["action_type:"]=t.action_type),i.push(JSON.stringify(a)),t[t.answer])for(let e of t[t.answer]){var o={"Q:":e.q,"A:":e.answer||""};if(e.action_type&&(o["action_type:"]=e.action_type),i.push(JSON.stringify(o)),e[e.answer])for(let t of e[e.answer]){var r={"Q:":t.q,"A:":t.answer||""};t.action_type&&(r["action_type:"]=t.action_type),i.push(JSON.stringify(r))}}}n=i}console.log(n);let t=this.callStatus;t.status="end_call_agent",this.callFlowJsonSections&&(t.callFlowJsonSections=this.callFlowJsonSections,t.QA=n);const s=Q().utc();let c={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:"NEW DATA",stage:"",customer_tocontact:"",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||s,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||s,customkvs:"",transactionid:this.callStatus.transactionid};c.start_time!=c.call_end_time&&(c.wrapup=c.call_end_time-c.start_time),this.callStatus.customerInfo?(c.contact_person.number=this.callStatus.customerInfo.customer_number,c.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(c.contact_person.number=this.callStatus.lastDialled),this.callStatus.callFlowJsonSections&&(c.extranotes=JSON.stringify({experience:this.callStatus.QA})),this.salesSts=c;let l={number:this.customerInfo.customer_number,call_id:t.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};console.log(JSON.stringify(l)),this.API.Disconnect_tts_c2c_API(l,this.api_end_point).subscribe(e=>{},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.typeTab="update",t.status="end_call_agent",this.isDisabledRNRDiv=!0,this.isDisabledUPDATEDDiv=!1,this.myservice.updateCallStatus(t),this.myservice.updateCallStatus(t),this.showHideCallingScreen=!0,this.showHideDuringDiv=!0,e&&this.endSession()}}end_session(e){try{let t={number:this.customerInfo.customer_number,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};this.myservice.updateCallStatus(e),this.API.Disconnect_tts_c2c_API(t,this.api_end_point).subscribe(e=>{},e=>{console.log(e)})}catch(t){}}getOjectStringify(e){return JSON.stringify(e)}endCall(){this.redialForSalespdate||(this.showNextButton=!0,this.showNextViewButton=!1,this.showNextSubmitButton=!1,this.showHideViewCust1=!1,this.showHideCustViewDetails=!0,this.showHideQDEFormDetails=!1,this.isDisabledForView=!1,this.showHideRemarksForm=!1,this.showHideSubStge=!1);let e=this.callStatus;if("callback2"==this.typeTab){let t=this.customerInfo.customer_number;""==this.stageSelectedForRedial||null==this.stageSelectedForRedial?(this.typeTab="",this.salesSts.stage="REDIAL"):(this.salesSts.status=this.stageSelectedForRedial,this.salesSts.substatus1="INTERESTED"==this.new_during_callform.duringForm[0].duringFormStage1?" ":this.new_during_callform.duringForm[0].duringFormStage2),this.salesSts.substatus2=" ",this.salesSts.feedback=this._customDetailsListCustomKVS,this.salesSts.extranotes=this._customDetailsListCustomKVS,null==this.customer_Details_info?this.callCustomer(t,e.customerInfo,1):this.callCustomer(t,this.customer_Details_info[0],""),setTimeout(()=>{this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideStartPage=!1,this.showHideConnecting=!0,this.showHideCalldialling=!0,this.showHideStopPage=!1,this.showHide_Form_After_DuringForm=!1},1e3)}else if(this.redialForSalespdate)this.salesSts||(this.salesSts={}),this.salesSts.status=this._cStage,this.salesSts.feedback=this._customDetailsListCustomKVS,this.salesSts.extranotes=this._customDetailsListCustomKVS,this.stageSelectedForRedial="",this._customDetailsListCustomKVS="";else if(this.showHide_Form_After_DuringForm=!1,this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,"callback1"==this.typeTab){if(this.dateModel&&this.timeModel){var t=Q(this.dateModel).format("DD/MM/YYYY"),n=(Q(this.timeModel).format("HH:mm:ss"),Q(t+" "+this.timeModel,"DD/MM/YYYY HH:mm").format("YYYY-MM-DDTHH:mm:ss.000Z"));this.callbacktime=n}this.salesSts.start_time=Q(this.timeBtnValueTransformed||this.callbacktime).utc(),this.salesSts.created_at=Q().utc(),this.salesSts.status="FOLLOW-UP"==this.new_during_callform.duringForm[0].duringFormStage1?"FOLLOW-UP":this.new_during_callform.duringForm[0].duringFormStage1,this.salesSts.substatus1="INTERESTED"==this.new_during_callform.duringForm[0].duringFormStage1?" ":this.new_during_callform.duringForm[0].duringFormStage2,this.salesSts.substatus2="CALLBACK"}else if("rnr"==this.typeTab){if(this.salesSts||(this.salesSts={}),console.log(JSON.stringify(this.salesSts)),this.salesSts.stage=""==this.stageSelectedForRedial||null==this.stageSelectedForRedial?""==e.customerInfo.stage||null==e.customerInfo.stage?""==this._customerStage||null==this._customerStage||"NEW DATA"==this._customerStage?"RNR":this._customerStage:e.customerInfo.stage:this.stageSelectedForRedial,1==this.redialForRNR?(console.log("Redial in RNR ",this._customDetailsListCustomKVS),"RNR"==this.salesSts.stage?this.salesSts.status="NEW DATA":(this.salesSts.status=this.salesSts.stage,this.showHideContactFormUI=!1,delete this.salesSts.status,delete this.salesSts.substatus1),this.salesSts.feedback=this._customDetailsListCustomKVS,this.salesSts.extranotes=this._customDetailsListCustomKVS,this.redialForRNR=!1):""==this.stageSelectedForRedial||null==this.stageSelectedForRedial?""==e.customerInfo.stage||null==e.customerInfo.stage?(delete this.salesSts.status,delete this.salesSts.substatus1):(this.salesSts.stage=e.customerInfo.stage,this.salesSts.feedback=this._customDetailsListCustomKVS,this.salesSts.extranotes=this._customDetailsListCustomKVS):(this.salesSts.status=this.stageSelectedForRedial,this.salesSts.feedback=this._customDetailsListCustomKVS,this.salesSts.extranotes=this._customDetailsListCustomKVS),this.salesSts.customer_tocontact=this.callStatus.customerInfo.id,"NoDial"==localStorage.getItem("noDialPad"))setTimeout(()=>{this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0},100);else{let e=this.callStatus;if("preview_dial"==e.dial_mode){this.showHideNextCustomerUIScreen=!0;let e=this.current_campaign_data.id,t=this._campaign_data.findIndex(t=>t.id==e);this.current_position=t,console.log(t),console.log(this._campaign_data[t+1]),null==this._campaign_data[t+1]?this.skipNextButton():setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.printcurrentcustomer(this._campaign_data[t+1])},500)}else if("direct_dial"==e.customerInfo.dial_mode){let e=window.location.pathname,t=localStorage.getItem("noExitC2CInStartBtn");this.go_to_dashboard(),"c2cNotThere"==t&&(this.checkC2CExit=""),null==t&&"c2cCallThere"==this.checkC2CExit&&"/agentPlugin/contact-list"==e&&(this.showHideCallingScreen=!1,this.showHideCalldialling=!1,localStorage.removeItem("noDialPad"),this.checkC2CExit=""),"c2cNotThere"!=t||null!=this.checkC2CExit&&""!=this.checkC2CExit||"/agentPlugin/contact-list"!=e||1!=this.isTruepredicitive||(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0,localStorage.removeItem("noDialPad"),setTimeout(()=>{this.showHideConnecting=!0,this.showHideCalldialling=!0,this.checkC2CExit=""},100)),"c2cNotThere"!=t||null!=this.checkC2CExit&&""!=this.checkC2CExit||"/agentPlugin/home"!=e||1!=this.isTruepredicitive?(this.showHideCallingScreen=!1,this.showHideCalldialling=!1,localStorage.removeItem("noDialPad"),this.checkC2CExit=""):(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0,localStorage.removeItem("noDialPad"),setTimeout(()=>{this.showHideConnecting=!0,this.showHideCalldialling=!0,this.checkC2CExit=""},100))}}this.stageSelectedForRedial="",this._customDetailsListCustomKVS=""}else{if(this.salesSts||(this.salesSts={}),console.log("new during callform",this.new_during_callform),this.new_during_callform&&(this.salesSts.status="FOLLOW-UP"==this.new_during_callform.duringForm[0].duringFormStage1?"FOLLOW-UP":this.new_during_callform.duringForm[0].duringFormStage1,this.salesSts.substatus1="INTERESTED"==this.new_during_callform.duringForm[0].duringFormStage1?" ":this.new_during_callform.duringForm[0].duringFormStage2,"FOLLOW-UP"==this.salesSts.status?(console.log(this.new_during_callform.duringForm[0].dateTime),this.salesSts.start_time=Q(this.new_during_callform.duringForm[0].dateTime).utc().format("YYYY-MM-DDTHH:mm:ss"),this.salesSts.created_at=Q().utc(),this.salesSts.substatus2="CALLBACK"):this.salesSts.substatus2=" "),"FOLLOW-UP"==this.salesSts.status||"INTERESTED"==this.salesSts.status?(this.salesSts.feedback=this._customDetailsListCustomKVS,this.salesSts.extranotes=this._customDetailsListCustomKVS):(this.salesSts.feedback="",this.salesSts.extranotes=""),"WRONG NUMBER"==this.salesSts.status&&(this.salesSts.substatus1="WRONG NUMBER"),"NoDial"==localStorage.getItem("noDialPad"))setTimeout(()=>{this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0},100);else{let e=this.callStatus;if("preview_dial"==e.dial_mode){this.showHideNextCustomerUIScreen=!0;let e=this.current_campaign_data.id,t=this._campaign_data.findIndex(t=>t.id==e);this.current_position=t,null==this._campaign_data[t+1]?this.skipNextButton():setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.printcurrentcustomer(this._campaign_data[t+1])},500)}else if(e.customerInfo&&"direct_dial"==e.customerInfo.dial_mode){let e=window.location.pathname,t=localStorage.getItem("noExitC2CInStartBtn");this.go_to_dashboard(),"c2cNotThere"==t&&(this.checkC2CExit=""),null==t&&"c2cCallThere"==this.checkC2CExit&&"/agentPlugin/contact-list"==e&&(this.showHideCallingScreen=!1,this.showHideCalldialling=!1,localStorage.removeItem("noDialPad"),this.checkC2CExit=""),"c2cNotThere"!=t||null!=this.checkC2CExit&&""!=this.checkC2CExit||"/agentPlugin/contact-list"!=e||1!=this.isTruepredicitive||(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0,localStorage.removeItem("noDialPad"),setTimeout(()=>{this.showHideConnecting=!0,this.showHideCalldialling=!0,this.checkC2CExit=""},100)),"c2cNotThere"!=t||null!=this.checkC2CExit&&""!=this.checkC2CExit||"/agentPlugin/home"!=e||1!=this.isTruepredicitive?(this.showHideCallingScreen=!1,this.showHideCalldialling=!1,localStorage.removeItem("noDialPad"),this.checkC2CExit=""):(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0,localStorage.removeItem("noDialPad"),setTimeout(()=>{this.showHideConnecting=!0,this.showHideCalldialling=!0,this.checkC2CExit=""},100))}else if("inbound"==e.call_type){let e=window.location.pathname,t=localStorage.getItem("noExitC2CInStartBtn");this.go_to_dashboard(),"c2cNotThere"==t&&(this.checkC2CExit=""),null==t&&"c2cCallThere"==this.checkC2CExit&&"/agentPlugin/contact-list"==e&&(this.showHideCallingScreen=!1,this.showHideCalldialling=!1,localStorage.removeItem("noDialPad"),this.checkC2CExit=""),"c2cNotThere"!=t||null!=this.checkC2CExit&&""!=this.checkC2CExit||"/agentPlugin/contact-list"!=e||1!=this.isTruepredicitive||(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0,localStorage.removeItem("noDialPad"),setTimeout(()=>{this.showHideConnecting=!0,this.showHideCalldialling=!0,this.checkC2CExit=""},100)),"c2cNotThere"!=t||null!=this.checkC2CExit&&""!=this.checkC2CExit||"/agentPlugin/home"!=e||1!=this.isTruepredicitive?(this.showHideCallingScreen=!1,this.showHideCalldialling=!1,localStorage.removeItem("noDialPad"),this.checkC2CExit=""):(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideCalldialling=!0,localStorage.removeItem("noDialPad"),setTimeout(()=>{this.showHideConnecting=!0,this.showHideCalldialling=!0,this.checkC2CExit=""},100))}else"on"==this._setFilterTruepredictive[0].definition&&(this.salesSts.lead_source=this.callStatus.lead_source,this.salesSts.is_tpd=!0)}this.stageSelectedForRedial="",this._customDetailsListCustomKVS=""}console.log("--22-",JSON.stringify(this.salesSts)),this.salesSts.wrapup=this.wrapupTimerStart,clearInterval(this.Wrap_myInterval),this.wrapupTimerStart=0,this._cStage="",this.salesSts.description=this.remorks_description,this.salesSts.lead_source=this.customerInfo.lead_source||this.callStatus.lead_source,this.API.salesStatus(this.salesSts,this.api_end_point).subscribe(e=>{this.callStatus.transactionid="",this.salesSts.wrapup=0,this.wrapupTimerStart=0,this.salesStatusTrigger=!1,this.salesSts={},this.customerInfo={},this.showHideCallRNR=!1,this.leadFilter="TODAY",this.selectedFilter="TODAY",this.restFm();var t=this.myservice.getLastCallSession();t.salesTriggered=!0,this.myservice.updateCallSession(t),this.redialForSalespdate||(this.followUpDuringTimeModel="",this.followUpDuringDateModel="",this._selectedTabDuring=""),this.remorks_description="",console.log(typeof this.salesSts),this.salesSts.description="";let n=localStorage.getItem("c2cCallPresent");this.new_during_callform="","on"==this._setFilterTruepredictive[0].definition?"availableC2C"==n?(this.showHideStartPage=!0,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!1,this.showHideConnectingPage=!1,this.showHidePopup=!1,localStorage.removeItem("c2cCallPresent"),setTimeout(()=>{this.showHideStartPage=!0,sessionStorage.setItem("sessionStarted","false")},100)):(this.showHideCallingScreen=!0,this.showHideStartPage=!1,this.showHideConnecting=!0,this.showHideCalldialling=!0,this.showHideStopPage=!1,this.currentFileobj={}):(this.redialForSalespdate?this.redialForSalespdate=!1:(this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!1,this.showHideConnectingPage=!1,this.showHidePopup=!1,this.redialAfterFirstCall=!1),"availableC2C"==n&&localStorage.removeItem("c2cCallPresent"))},e=>{console.log(e),this.salesSts.wrapup=0,this.wrapupTimerStart=0})}getNotification(){this.API.getDesktopNotification({userid:this.user.id},this.api_end_point).subscribe(e=>{let t=e.success,n=t.filter(e=>"UNREAD"==e.status);this.notificationcount=n.length,this.unreadnotification=t,this.notifications=t})}getCustomerInfo(){console.log("getCustomernumber :: ",this._nextCustomerNumber),this.API.getInfoCustomer(this.api_end_point,this.myUser.id,this._nextCustomerNumber,this.callStatus.transactionid?this.callStatus.transactionid:"XXXXYYYY").subscribe(e=>{let t=e;if(t&&t.success&&"No Connected Customer"!=t.success&&"Not a valid connected customer"!=t.success&&t.info){this.showHideConnecting=!1,this.showHideCalldialling=!1;var n=this.callStatus;if(this.customerInfo={lead_source:t.info.lead_source,status:t.info.lead_status,customer_number:t.info.number,name:t.info.name,customer_name:t.info.name,customkvs:t.info.customkvs,transactionid:t.info.transactionid,stage:t.info.stage},n.customerInfo=this.customerInfo,n.showDuringCallForm=!0,this.customerlead_source=this.customerInfo.lead_source,this.customerstatus=this.customerInfo.status,this.widgetUser||(this.widgetUser={lead_source:t.info.lead_source,status:t.info.lead_status,customer_number:t.info.number,name:t.info.name,customer_name:t.info.name},n.widgetUser=this.widgetUser),window.setInterval(()=>{},99999),this.customerstatus=this.customerInfo.status,this.isAppAgent||null!=n.dialNum||this.fetchUser(this.customerInfo.customer_number),this.arrayCustomVs=[],t&&t.info&&t.info.customkvs){this.cust=t.info.customkvs.split("\\r");for(let e=0;e<this.cust.length;e++)this.arrayCustomVs.push({labelName:this.cust[e].split(":")[0],valueOfLabel:this.cust[e].split(":")[1]?this.cust[e].split(":")[1]:"--"})}n.lead_source=this.customerInfo.lead_source,n.stage=this.customerInfo.stage,this.bind_LeadSource=this.customerInfo.lead_source,this._cStage=this.customerInfo.stage,n.status="accepted",n.transactionid=this.customerInfo.transactionid,this.myservice.updateCallStatus(n)}else"No Connected Customer"==t.success&&setTimeout(()=>{this._snackBar.open("No Connected Customer","Close",{duration:3e3})},100)})}clearDuringCallForm(){let e=this.callStatus||{},t=this.myservice.get_stage_settings();if(t&&t.extraoptions)for(let n of t.extraoptions)if("questionnaire"==n.name){let t=JSON.parse(n.definition);this.questionnaire=t,this.callFlowJsonSections=[{title:"",description:"",mandatory:"n",child:this.questionnaire}],e.callFlowJsonSections=this.callFlowJsonSections}}checkNextTrigger(e,t){if(t&&t.post_url){const e=Q().utc();var n={user_id:this.user.id,contact_person:{number:this.customerInfo.customer_number},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||e,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||e,customkvs:""};if(n.start_time!=n.call_end_time&&(n.wrapup=n.call_end_time-n.start_time),this.callFlowJsonSections){var i,a=[];for(let e of this.callFlowJsonSections){var o=[];for(let t of e.child){var r={"Q:":t.q,"A:":t.answer||""};if("FN"==t.at&&(r["A:"]=(""+(i=t.answer)).includes("+91")?""+i:"+91"+i),"DATE"==t.at&&t.answer&&(r["A:"]=Q(t.answer).format("YYYY-MM-DD")),t.action_type&&(r["action_type:"]=t.action_type),o.push(JSON.stringify(r)),t[t.answer])for(let e of t[t.answer]){var s={"Q:":e.q,"A:":e.answer||""};if(e.action_type&&(s["action_type:"]=e.action_type),"DATE"==e.at&&e.answer&&(s["A:"]=Q(e.answer).format("YYYY-MM-DD")),o.push(JSON.stringify(s)),e[e.answer]){for(let t of e[e.answer]){var c={"Q:":t.q,"A:":t.answer||""};t.action_type&&(c["action_type:"]=t.action_type),"DATE"==t.at&&t.answer&&(c["A:"]=Q(t.answer).format("YYYY-MM-DD")),o.push(JSON.stringify(c))}o.push(JSON.stringify(c))}}}a=o}var l={experience:a};n.contact_person.number=(""+i).includes("+91")?""+i:"+91"+i,n.extranotes=JSON.stringify(l)}this.API.customActionTrigger(n,this.user.server_url,t.post_url).subscribe(e=>{},e=>{console.log(e)})}}resetDialer(){this.showHideDailpad=!1,this.showHideStartPage=!1,this.showHideStopPage=!0,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1;var e=this.callStatus;delete e.dialing,this.myservice.updateCallStatus(e)}mddValueChange(e,t,n,i){if(e.checked){var a=this.callFlowJsonSections[t].child[n].cb_data,o=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer:"";""==o?o+=a[i]:o=o+","+a[i],this.callFlowJsonSections[t].child[n].answer=o}else for(var r=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer.split(","):[],s=0;s<r.length;s++)if(r[s]==this.callFlowJsonSections[t].child[n].cb_data[i]){r.splice(s,1),this.callFlowJsonSections[t].child[n].answer=r.toString();break}for(var c=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer.split(","):[],l=this.callFlowJsonSections[t].child[n].cb_data,d=[],b=0;b<l.length;b++)for(var u=0;u<c.length;u++)l[b]==c[u]&&d.push(l[b]);this.callFlowJsonSections[t].child[n].answer=d.toString();var p=this.callStatus;this.callFlowJsonSections&&(p.callFlowJsonSections=this.callFlowJsonSections),this.myservice.updateCallStatus(p)}change_date(e,t,n){this.callFlowJsonSections[t].child[n].answer=e.value}change_time(e,t,n){var i=this.callFlowJsonSections[t].child[n].answer,a=e.target.value.split(":");Q(i).add(Number(a[0]),"hours").add(Number(a[1]),"minutes")}changeFileLevel2(e,t,n,i,a,o){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];let a=new FormData;a.append("image",e.target.files[0],e.target.files[0].name),this.API.uploadAnyFile(a,this.api_end_point).subscribe(e=>{this.callFlowJsonSections[0].child[t].answer1[n].answer2[i].answer=e.url},e=>{console.log(e)})}}callCustomer(e,t,n){localStorage.removeItem("noDialPad"),localStorage.setItem("c2cCallPresent","availableC2C");var i=this.myservice.getLastCallSession();if("KNOWLARITY"==this._findteleco[0].definition&&"on"==this._useEmbeddedSip[0].definition&&i&&!i.isAppAgent&&1!=i.sip_conn)return void alert("Sip connection not available try later");var a,o,r=this.callStatus;console.log("updateObj ::: ",JSON.stringify(r)),console.log("customer_details ::: ",JSON.stringify(t)),a=1==n?t.feedback:t,o=null==this.callStatus.customerInfo.stage||""==this.callStatus.customerInfo.stage||"NEW DATA"==this.callStatus.customerInfo.stage?this.stageSelectedForRedial:this.callStatus.customerInfo.stage,null==e||null==e?(r.dialNum=r.lastDialled,r.dialing=1):(r.dialNum=e,r.dialing=1),setTimeout(()=>{this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.showHideStartPage=!1,this.showHideConnecting=!0,this.showHideCalldialling=!0,this.showHideStopPage=!1,this.showHide_Form_After_DuringForm=!1},1e3);let s="";s="SSL",this.myservice.updateCallStatus(r),"direct_dial"==(r=this.callStatus).customerInfo.dial_mode?(r.dialing=2,r.customerInfo={customer_name:this.callStatus.customerInfo.customer_name,customer_number:this.callStatus.customerInfo.customer_number,customkvs:this.callStatus.customerInfo.customkvs,feedback:a,checkC2C:"c2cCallThere",dial_mode:"direct_dial",stage:o}):(r.dialing=2,r.customerInfo={customer_name:this.callStatus.customerInfo.customer_name,customer_number:this.callStatus.customerInfo.customer_number,customkvs:this.callStatus.customerInfo.customkvs,feedback:a,checkC2C:"c2cCallThere",dial_mode:"preview_dial",stage:o}),r.status="establishing",console.log("dd-debug21",r),this.myservice.updateCallStatus(r),this.currentFileobj={}}selectRnrReason(e){this.selectedRnrReason=e}formSubmitBtn(){this.showHide_Form_before_DuringForm=!1,this.showHide_Form_After_DuringForm=!1;var e=Q(this.dateModel).format("DD/MM/YYYY"),t=(Q(this.timeModel).format("HH:mm:ss"),Q(e+" "+this.timeModel,"DD/MM/YYYY HH:mm").format("YYYY-MM-DDTHH:mm:ss.000Z"));this.callbacktime=t}clickHighlight(e){this.showHideUpdate=!1,this.showHideCallBack1=!1,this.showHideCallBack2=!1,this.showHideCallRNR=!1,this.typeTab=e,"update"==e&&(this.showHideUpdate=!0),"redial"==e&&(this.showHideUpdate=!0),"callback1"==e&&(this.showHideCallBack1=!0),"callback2"==e&&(this.showHideCallBack2=!0),"rnr"==e&&(this.showHideCallRNR=!0)}isVActive(e){return this.typeTab===e}clickTimeHighlight(e){this.timeBtnValue=e,Q().format("YYYY-MM-DD HH:mm:ss"),this.timeBtnValue=e,this.timeBtnValueTransformed=Q().add(e,"minute").format("YYYY-MM-DD HH:mm:ss"),Q.utc().format()}isTimeActive(e){return this.timeBtnValue===e}submitAfterCallFormBtn(){this._afterConnectingVariable="",this.showHideConnectingPage=!1,this.showHidePopup=!1,this.showHideDuringDiv=!1,this.showHideDuringSuccessDiv=!1,this.forwardDisabled=!0,this.mergeDisabled=!0,this.submitFormContactDisabled=!0,this.showHideAfterCallFormPage=!1}getChatListData(){this._chatListJson=[{imageurl:"../assets/desktop_calling/chatPersonImg2.png",name:"Franky Schmidt, Annie",lastMsg:"Me: What does this dummy\u2026",lastDateOrTime:"08.05",notificationCount:2},{imageurl:"../assets/desktop_calling/chatPersonImg2.png",name:"Sasha Cohen",lastMsg:"Typeing...",lastDateOrTime:"08.05",notificationCount:0},{imageurl:"../assets/desktop_calling/chatPersonImg2.png",name:"Robert Landsberg",lastMsg:"See you soon!",lastDateOrTime:"01.02.21",notificationCount:0},{imageurl:"../assets/desktop_calling/chatPersonImg2.png",name:"Cristina Rohmer",lastMsg:"That was wonderful. Thanks\u2026",lastDateOrTime:"01.02.21",notificationCount:1}]}activeChatUser(e,t){this.chatUser=t,this.showHideChatiingPopup=!0}isActiveUserChat(e){return this.chatUser===e}closeChatDivClick(){this.showHideChatiingPopup=!1}notificationPopClick(){this.showHideNotificationPopup=!0,this.unreadnotification&&(this.notifications=this.unreadnotification.filter(e=>"UNREAD"==e.status||"READ"==e.status))}closeNotification(){this.showHideNotificationPopup=!1}minimizeClick(e){"Minimize"==e?(this.showHideMinimize=!1,this.showHideMaximize=!0):"Maximize"==e&&(this.showHideMinimize=!0,this.showHideMaximize=!1)}attachmnetClick(e){this.showHideAttachmentPopup=!0,this.popupSlotIndex=e}closeAttachment(){this.showHideAttachmentPopup=!1,this.popupSlotIndex=-1}onScroll(e){0==e.srcElement.scrollTop&&this.fetchOldMessages(this.chatStatus.slot1)}onScroll2(e){0==e.srcElement.scrollTop&&this.fetchOldMessages(this.chatStatus.slot2)}onScroll3(e){0==e.srcElement.scrollTop&&this.fetchOldMessages(this.chatStatus.slot3)}sendMessageSeenStatus(e){this.chatStatus.groupList[e].messages.map((e,t)=>{e[this.myUser.id+"_seen"]||this.sendMessageSeenConfirmation(e),e[this.myUser.id+"_delivered"]||this.sendMessageAcknowledgment(e)})}startRecordingBtn(e){this["showHideStartMic"+e]=!1,this["showHideStopMic"+e]=!0,this.selectedRecordSlotIndex=e,navigator.mediaDevices.getUserMedia({video:!1,audio:!0}).then(this.successCallback.bind(this),this.errorCallback.bind(this))}stopRecordingBtn(e){this["showHideStartMic"+e]=!0,this["showHideStopMic"+e]=!1,setTimeout(()=>{this.record.stop(this.processRecording.bind(this))},3e3)}checkIfYoutubeLink(e){var t=e.match(/^.*((youtu.be\/)|(v\/)|(\/u\/\w\/)|(embed\/)|(watch\?))\??v?=?([^#&?]*).*/);return!(!t||11!=t[7].length||!t[7])}youtube_parser(e){var t=e.match(/^.*((youtu.be\/)|(v\/)|(\/u\/\w\/)|(embed\/)|(watch\?))\??v?=?([^#&?]*).*/),n=!(!t||11!=t[7].length)&&t[7];return!!n&&"https://www.youtube.com/embed/"+n}processRecording(e){}errorCallback(e){console.log(e)}successCallback(e){var t=this;this.record=new(0,bS.StereoAudioRecorder)(e,{mimeType:"audio/wav",numberOfAudioChannels:1,timeSlice:3e3,ondataavailable:function(e){t.processRecordingSlice(e)}}),this.record.record()}processRecordingSlice(e){let t=new FormData;var n=`recording_${(new Date).getTime()}.mp3`;t.append("audio",e,n),1==this.selectedRecordSlotIndex&&(this.txtmsg=n),2==this.selectedRecordSlotIndex&&(this.txtmsg2=n),3==this.selectedRecordSlotIndex&&(this.txtmsg3=n),this.API.uploadChatFile(t,this.api_end_point).subscribe(e=>{this.selectedFileUrl=e.url},e=>{console.log(e)})}fetchOldMessages(e){var t=btoa(JSON.stringify({username:this.myUser.name,userid:this.myUser.id,start_index:e.start_index,chat_limit:25,client:"WEB",channel:e.channel,to_id:e.to_id_2,groupid:this.myUser.groupid,channel_type:e.channel_type?e.channel_type:""}));this.API.subscribeChatv2({token:t}).subscribe(t=>{if(t=window.atob(t),(t=JSON.parse(t))&&"Old Messages"===t.message){var n=t.data;n.map((e,t)=>{"TEXT"!=e.message_type&&"IMAGE"!=e.message_type&&"AUDIO"!=e.message_type&&"DOCUMENT"!=e.message_type||e.decoded||(n[t].message=decodeURIComponent(escape(window.atob(e.message))),n[t].decoded=!0)});var i=this.chatStatus||{},a=[...n,...i.groupList[e.index].messages];i.groupList[e.index].messages=a,i["slot"+e.slotNo].start_index=e.start_index+25,this.myservice.updateChatStatus(i)}})}subscribe(){}extractGroupListV2(e){var t=[];for(let r in e)if(this.setupSocketConnectionV2(e[r].channel),"CUSTOMER"==r)e[r].messages.map((e,n)=>{var i="";e.messages&&e.messages.length>0&&((i=e.messages[e.messages.length-1])&&!i.decoded&&(i.message=decodeURIComponent(escape(window.atob(i.message))),i.decoded=!0,i[this.myUser.id+"_delivered"]||this.sendMessageAcknowledgment(i)),e.messages.map((t,n)=>{"TEXT"!=t.message_type&&"IMAGE"!=t.message_type&&"AUDIO"!=t.message_type&&"DOCUMENT"!=t.message_type||t.decoded||(e.messages[n].message=decodeURIComponent(escape(window.atob(t.message))),e.messages[n].decoded=!0)}));var a={id:e.user_key,userid:e.userid,key:r,to_id:e.user_key,messages:e.messages,show:!0,tab_name:e.user_name,unread_messages:e.unread_messages,channel:e.channel,to_id_2:e.userid,channel_type:e.channel_type};i&&(a.last_message="TEXT"==i.message_type?i.message.substr(0,20):"AUDIO"==i.message_type?"AUDIO":"IMAGE"==i.message_type?"IMAGE":i.document_type?i.document_type:"FILE",a.last_message_time=new Date(i.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),a.lmt=new Date(i.date).getTime()),this.uniqueAgents.push(e.user_key),t.push(a)});else{var n=e[r],i="";n.messages&&n.messages.length>0&&((i=n.messages[n.messages.length-1])&&!i.decoded&&(i.message=this.decryptMessage(i.from_id,i.groupid,i.message),i.decoded=!0),n.messages.map((e,t)=>{e.decoded||(n.messages[t].message=i.message=this.decryptMessage(i.from_id,i.groupid,i.message),n.messages[t].decoded=!0)}));var a={id:n.user_key,to_id:n.user_key,userid:n.userid,key:r,messages:n.messages,show:!0,tab_name:n.user_name,unread_messages:n.unread_messages,to_id_2:n.userid,channel_type:n.channel_type};i&&(a.last_message="TEXT"==i.message_type?i.message.substr(0,20):"AUDIO"==i.message_type?"AUDIO":"IMAGE"==i.message_type?"IMAGE":i.document_type?i.document_type:"FILE",a.last_message_time=new Date(i.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),a.lmt=new Date(i.date).getTime()),this.uniqueAgents.push(n.user_key),t.push(a)}this.groupList=j.o(t,(function(e){return-e.lmt})),this.groupList=this.groupList.filter(e=>e.userid!=this._responseSubscribeData.userid),setTimeout(()=>{this.groupList.forEach((e,t)=>{for(let n=0;n<this._resGetContact.length;n++)this._resGetContact[n].Number===e.tab_name&&(e.tab_name=this._resGetContact[n].Name)})},200);var o=this.chatStatus||{};o.groupList=this.groupList,this.myservice.updateChatStatus(o)}extractGroupList(e){for(let i in e)"CUSTOMER"==i&&(this.selectedChannel=this.channels[i]);let t=e.CUSTOMER;if(t.messages&&t.messages.length){for(let e in t.messages){var n=t.messages[e];const i=this.uniqueAgents.indexOf(n.from_id),a=this.uniqueAgents.indexOf(n.to_id);n.message=n.channel_type&&"WHATSAPP"==n.channel_type||"CUSTOMER_CHANNEL"==n.channel?"CUSTOMER_CHANNEL"!=n.channel||n.decrypt?n.message:decodeURIComponent(escape(window.atob(n.message))):this.decryptMessage(n.from_id,n.groupid,n.message),n.decrypt=!0,this.isTextComponent?"SMS"==n.channel_type&&this.appendMessageToGroup("CUSTOMER",n,this.myUser.id!=n.from_id?i:a):"WHATSAPP"==n.channel_type?"WHATSAPP"==n.channel_type&&(this.myUser.id!=n.from_id?this.appendMessageToGroup("CUSTOMER",n,i,!n[n.to_id+"_seen"]):this.appendMessageToGroup("CUSTOMER",n,a,!n[n.to_id+"_seen"],!1,n.to_id)):this.myUser.id!=n.from_id&&"SMS"!=n.channel_type&&"WHATSAPP"!=n.channel_type?this.appendMessageToGroup("CUSTOMER",n,i,!n[n.to_id+"_seen"]):"SMS"!=n.channel_type&&"WHATSAPP"!=n.channel_type&&this.appendMessageToGroup("CUSTOMER",n,a,!n[n.to_id+"_seen"])}this.sortByTime()}this.setupSocketConnection(this.selectedChannel.channel)}transformUrl(e){if(0==this.counter)return this.counter++,this._sanitizer.bypassSecurityTrustResourceUrl(e)}sendMessage_With_Enter(e,t,n){if(!e)return;let i={type:"CHAT_MESSAGE",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[t].userid,user:this.myUser.name,phone:this.myUser.phone,session_id:""};this.groupList[t].messages&&this.groupList[t].messages.length&&this.groupList[t].messages[this.groupList[t].messages.length-1].session_id&&(i.session_id=this.groupList[t].messages[this.groupList[t].messages.length-1].session_id),"WHATSAPP"==this.groupList[t].messages[0].channel_type&&(i.channel_type="WHATSAPP"),this.selectedFileUrl?(i.message=btoa(unescape(encodeURIComponent(this.selectedFileUrl))),this.selectedFileUrl.includes("mp3")?i.message_type="AUDIO":this.checkIfImage(this.selectedFileUrl)?i.message_type="IMAGE":(i.message_type="DOCUMENT",i.document_type=this.selectedFileUrl.split(".").pop().toUpperCase())):i.message=btoa(unescape(encodeURIComponent(e))),"SMS"==this.groupList[t].messages[0].channel_type&&(i.channel_type="SMS"),this.selectedFileUrl="",this.currentFileobj={},this.API.message(i).subscribe(e=>{1==n?this.txtmsg="":2==n?this.txtmsg2="":3==n&&(this.txtmsg3="")})}setupSocketConnectionMessageStatus(e){this.socketChat.on(e,e=>{var t=e.to_id,n=this.chatStatus.groupList;!e.channel_type||"CUSTOMER"!=e.channel_type&&"WHATSAPP"!=e.channel_type?e.channel_type&&"CUSTOMER"!=e.channel_type&&(t=e.channel_type):t=e.to_id+"_"+e.channel_type,n.map((i,a)=>{i.id==t&&Object.keys(e).map(t=>{(t.includes("_failed")||t.includes("_seen")||t.includes("_delivered"))&&i.messages.map((i,o)=>{i.session_id==e.session_id&&(n[a].messages[o][t]=e[t])})})});var i=this.chatStatus||{};i.groupList=n,this.myservice.updateChatStatus(i)})}setupSocketConnectionV2(e){var t;this.socketChat.on(e,e=>{var n=this.chatStatus||{};this.groupList=n.groupList;var i=!1,a=e.from_id;if(e.from_id==this.myUser.id&&(a=e.to_id,this.sendMessageSeenConfirmation(e)),e[this.myUser.id+"_delivered"]||this.sendMessageAcknowledgment(e),e.decoded||(e.message=decodeURIComponent(escape(window.atob(e.message))),e.decoded=!0),!e.channel_type||"CUSTOMER"!=e.channel_type&&"WHATSAPP"!=e.channel_type?e.channel_type&&"CUSTOMER"!=e.channel_type&&(a=e.channel_type):a=(e.from_id==this.myUser.id?e.to_id:e.from_id)+"_"+e.channel_type,this.chatStatus.groupList.map((n,o)=>{n.id==a&&(t=(t=this.findSlotIndex(n.id,e.to_id)).slotNo,i=!0,n.messages.push(e),n.last_message="TEXT"==e.message_type?e.message.substr(0,20):"AUDIO"==e.message_type?"AUDIO":"IMAGE"==e.message_type?"IMAGE":e.document_type?e.document_type:"FILE",n.last_message_time=new Date(e.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),n.lmt=new Date(e.date).getTime(),n.unread_messages=t?n.unread_messages:n.unread_messages+1)}),!i){let t="";t=!e||"server"!=e.user&&"Server"!=e.user?e.user:e.customer_name;var o={id:a,key:"CUSTOMER",last_message:"TEXT"==e.message_type?e.message:"AUDIO"==e.message_type?"AUDIO":"FILE",last_message_time:new Date(e.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),lmt:new Date(e.date).getTime(),messages:[e],show:!0,tab_name:t,userid:e.from_id,unread_messages:1,to_id_2:e.userid,channel_type:e.channel_type};this.uniqueAgents.push(a),this.groupList.push(o)}this.groupList=j.o(this.groupList,(function(e){return-e.lmt})),n.groupList=this.groupList,n=this.updateSlotAfterSort(n),this.myservice.updateChatStatus(n),t&&setTimeout(()=>{this.scrollToBottom(t)},500)})}updateSlotAfterSort(e){return this.groupList.map((t,n)=>{e.slot1&&e.slot1.from_id==t.id&&e.slot1.index!=n&&(e.slot1.index=n),e.slot2&&e.slot2.from_id==t.id&&e.slot2.index!=n&&(e.slot2.index=n),e.slot3&&e.slot3.from_id==t.id&&e.slot3.index!=n&&(e.slot3.index=n)}),e}checkIfImage(e){return/\.(gif|jpe?g|tiff?|png|webp|bmp)$/i.test(e)}checkIfFile(e){return/\.(doc|DOC|pdf|PDF)$/i.test(e)}checkSeenOutgoing(e){return this.tootlTipText="",this.iconDoneOrDoneAll="done_all",e[e.to_id+"_seen"]?(this.tootlTipText="Seen","green"):e[e.to_id+"_delivered"]?(this.tootlTipText="Delivered","gray"):e[e.to_id+"_failed"]?(this.tootlTipText="Message Failed",this.iconDoneOrDoneAll="done","red"):"transparent"}changeFile(e,t){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj["slot"+t]=e.target.files[0],1==t&&(this.txtmsg=e.target.files[0].name),2==t&&(this.txtmsg2=e.target.files[0].name),3==t&&(this.txtmsg3=e.target.files[0].name);let n=new FormData;n.append("image",e.target.files[0],e.target.files[0].name.replace(/[^a-zA-Z0-9.]/g,"")),this.API.uploadChatFile(n,this.api_end_point).subscribe(e=>{this.selectedFileUrl=e.url},e=>{console.log(e)})}}setupSocketConnection(e){this.socket.on(e,e=>{e.message=e.channel_type&&"WHATSAPP"==e.channel_type||"CUSTOMER_CHANNEL"==e.channel?"CUSTOMER_CHANNEL"==e.channel?decodeURIComponent(escape(window.atob(e.message))):e.message:this.decryptMessage(e.from_id,e.groupid,e.message),e.decrypt=!0;var t=-1;e.from_id!=this.myUser.id?(t=this.groupList.findIndex(t=>t.id==e.from_id),"SMS"==e.channel_type?"SMS"==e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0):"WHATSAPP"==e.channel_type?"WHATSAPP"==e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0):"SMS"!=e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0)):(t=this.groupList.findIndex(t=>t.id==e.to_id),"SMS"==e.channel_type?"SMS"==e.channel_type&&-1==t&&this.appendMessageToGroup("TL",e,t,!0,!0):"WHATSAPP"==e.channel_type?"WHATSAPP"==e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0):"SMS"!=e.channel_type&&this.appendMessageToGroup("TL",e,t,!0,!0)),this.sortByTime()})}findSlotIndex(e,t){return this.chatStatus.slot1&&this.chatStatus.slot1.from_id==e?this.chatStatus.slot1:this.chatStatus.slot2&&this.chatStatus.slot2.from_id==e?this.chatStatus.slot2:this.chatStatus.slot3&&this.chatStatus.slot3.from_id==e?this.chatStatus.slot3:this.chatStatus.slot1&&this.chatStatus.slot1.from_id==t?this.chatStatus.slot1:this.chatStatus.slot2&&this.chatStatus.slot2.from_id==t?this.chatStatus.slot2:this.chatStatus.slot3&&this.chatStatus.slot3.from_id==t?this.chatStatus.slot3:-1}appendMessageToGroup(e,t,n,i="",a=!1,o=""){var r;if(r=null==this.chatStatus||null==this.chatStatus.slot1&&null==this.chatStatus.slot2&&null==this.chatStatus.slot3?this.selectedActive:this.findSlotIndex(t.from_id,t.to_id),-1==n){this.uniqueAgents.push(o||t.from_id);var s={key:e,id:"WHATSAPP"==t.channel_type?t.to_id:t.from_id,tab_name:"Server"==t.user?t.to_id:t.user,last_message:"",last_message_time:"11:11",lmt:"1111",unread_messages:0,messages:[]};s.last_message="TEXT"==t.message_type?t.message:"AUDIO"==t.message_type?"AUDIO":"FILE",s.last_message_time=new Date(t.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),s.lmt=new Date(t.date).getTime(),i&&(-1!=r&&this.groupList[r].id==t.from_id||t.from_id!=this.myUser.id&&(s.unread_messages=s.unread_messages+1)),s.messages.push(t),s.show=!0,this.groupList.push(s),this._gplist=this.groupList}else this.groupList[n].last_message="TEXT"==t.message_type?t.message:"AUDIO"==t.message_type?"AUDIO":"FILE",this.groupList[n].last_message_time=new Date(t.date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),this.groupList[n].lmt=new Date(t.date).getTime(),i&&(-1!=r&&this.groupList[r].id==t.from_id||t.from_id!=this.myUser.id&&(this.groupList[n].unread_messages=this.groupList[n].unread_messages+1)),this.groupList[n].messages.push(t);t[this.myUser.id+"_seen"]||-1==r||this.groupList[r].id!=t.from_id||this.sendMessageSeenConfirmation(t),t[this.myUser.id+"_delivered"]||this.sendMessageAcknowledgment(t)}removeSlot(e){var t=this.chatStatus||{};1==e&&(t.slot1=void 0),2==e&&(t.slot2=void 0),3==e&&(t.slot3=void 0),t.fromMenu=!1,this.myservice.updateChatStatus(t)}startSession(){this.API.message({type:"SESSION_STARTS",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,username:this.myUser.name,phone:this.myUser.phone,session_id:"",message:""}).subscribe(e=>{})}endSession(){let e={type:"SESSION_ENDS",message_type:this.msgType,channel:"CUSTOMER_CHANNEL",groupid:this.myUser.groupid,from_id:this.myUser.id,to_id:this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length?this.groupList[this.selectedActive].messages[0].from_id:this.myUser.groupid,user:this.myUser.name,username:this.myUser.name,phone:this.myUser.phone,session_id:"",message:""};this.groupList[this.selectedActive].messages&&this.groupList[this.selectedActive].messages.length&&this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id&&(e.session_id=this.groupList[this.selectedActive].messages[this.groupList[this.selectedActive].messages.length-1].session_id),this.API.message(e).subscribe(e=>{alert("Session ended")})}sendMessageSeenConfirmation(e){this.socketChat.emit("MESSAGE_SEEN",{id:e.id,session_id:e.session_id,channel:e.channel,userid:this.myUser.id})}sendMessageAcknowledgment(e){this.socketChat.emit("MESSAGE_DELIVERY",{id:e.id,session_id:e.session_id,channel:e.channel,userid:this.myUser.id})}generateAESKey(e="",t=""){return HR.enc.Base64.parse("KEY"==t?"u/Gu5posvwDsXUnV5Zaq4g==":"5D9r9ZVzEYYgha93/aUK2w==")}encryptMessage(e,t,n){var i=this.generateAESKey(e,"KEY"),a=this.generateAESKey(t,"IV");return HR.AES.encrypt(n,i,{mode:HR.mode.CBC,padding:HR.pad.Pkcs7,iv:a}).toString()}decryptMessage(e,t,n){var i=this.generateAESKey(e,"KEY"),a=this.generateAESKey(t,"IV"),o=HR.enc.Base64.parse(n);let r=HR.AES.decrypt({ciphertext:o},i,{mode:HR.mode.CBC,padding:HR.pad.Pkcs7,iv:a});return HR.enc.Utf8.stringify(r)}scrollToBottom(e){let t=document.querySelector("#messageBody"+e);t.scrollTop=t.scrollHeight-t.clientHeight}currentImageClick(e){var t=document.getElementById("imgId"+e),n=document.getElementById("myModal"),i=document.getElementById("img01");n.style.display="block",i.src=t.src}closeLarge(){document.getElementById("myModal").style.display="none"}uploadFile(e){}onTextMessage1(){this.txtmsg.length>0?this.mandatoryFiled=!1:this.currentFileobj&&(this.mandatoryFiled=!0,this.selectedFileUrl="",this.currentFileobj={})}onTextMessage2(){this.txtmsg2.length>0?this.mandatoryFiled=!1:this.currentFileobj&&(this.mandatoryFiled=!0,this.selectedFileUrl="",this.currentFileobj={})}onTextMessage3(){this.txtmsg3.length>0?this.mandatoryFiled=!1:this.currentFileobj&&(this.mandatoryFiled=!0,this.selectedFileUrl="",this.currentFileobj={})}expandOpen(){this.colWd=12}expandClose(){this.colWd=6}getContactListChat(){console.log("getContactListChat ::: inital "),this.userDetails=this.service.get_loggedin_user(),this._resGetContact=[];let e={user_id:this.userDetails.id};this.api_end_point=this.myservice.get_API_End_Point(),console.log(this.api_end_point),this.API.getContactsWhtasapp(e,this.api_end_point).subscribe(e=>{e.success&&(this.API.sendApiContactList(e.success),this._resGetContact=this.API.getApiContactListObj(),console.log("getContactListChat ::: ",this._resGetContact))},e=>{console.log(e)})}movetohome(){localStorage.setItem("c2cCallPresent","availableC2C"),this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHide_Form_After_DuringForm=!1,this.showHideConnectingPage=!1,this.showHidePopup=!1,this._setFilterTruepredictive[0].definition="off",this.isTruepredicitive=!1,this._showPopupPreviewDialing=!0,this._dialingCallPrompt1="Please wait. Connecting your call",this._dialingCallPrompt2="Your call will be auto answered"}endCallSessionBtn(){"SBICC"==this._projectTypeSBICC&&this.callStatus.transactionid&&"accepted"==this.callStatus.status?1==this.showHideRedialCall?this.API.remoteDialStop(this.user.id,this.api_end_point,"Taking a break").subscribe(e=>{localStorage.setItem("c2cCallPresent","availableC2C"),localStorage.setItem("sessionStarted","false"),localStorage.removeItem("callDisconenctVariable"),localStorage.removeItem("noExitC2CInStartBtn"),sessionStorage.removeItem("noExitC2CInStartBtn"),localStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.removeItem("nextPreviewDialingPopup"),this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideStartCallButton=!0,this.showHideCallPad=!1,this.showHideRedialCall=!1,this.defaultDisabled=!1,this.showHideContactFormUI=!1,this.tabDuring=0,this.tabChild=0,this.redialBtnUI=!1,this.showHideCallingScreen=!1,this.movetohome()},e=>{console.log(e)}):this._snackBar.open("Please end the call First","Close",{duration:3e3}):(sessionStorage.removeItem("setInStartForTruePredectiveON"),this.endSessionCall())}oddOrEven(e){return e%2!=0}endSessionCall(){this.dialog.open(pZ,{width:"40%",disableClose:!0,data:this.myUser}).afterClosed().subscribe(e=>{"true"==e&&(this.sessionStarted=!1,sessionStorage.setItem("sessionStarted","false"),this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallingScreen=!1,localStorage.removeItem("noExitC2CInStartBtn"),this.API.remoteDialStop(this.user.id,this.api_end_point,"Taking a break").subscribe(e=>{localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.showHideNextCustomerUIScreen=!1,this.sessionStarted=!1,this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideStartCallButton=!0,this.showHideCallPad=!1,this.movetohome()},e=>{console.log(e)}))})}contactableBTn(e){this._grandParentName="",this._parentName="",this._childName="",this._grandParentName=e;let t=e;this._selectedTab=e,this.tab=0,this.tab=t,this.tabChild=0,this.tabSubChild=0,"Contactable"==t?(this.showHideNonContactSubBtn=!1,this.showHideContactSubBtn=!0):"Not Contactable"==t&&this.nonContactableBTn()}nonContactableBTn(){this.showHideNonContactSubBtn=!0,this.showHideContactSubBtn=!1,this.showHideContactNoEligibleSubBtn=!1,this.showHideContactNoInterestedSubBtn=!1,this.showHideConCalander=!1}NoInterestContactableBTn(){this.showHideContactNoEligibleSubBtn=!1,this.showHideContactNoInterestedSubBtn=!0,this.showHideConCalander=!1}NoEligibleContactableBTn(){this.showHideContactNoInterestedSubBtn=!1,this.showHideContactNoEligibleSubBtn=!0,this.showHideConCalander=!1}clickBtn(e){this._parentName="",this._parentName=e,this.showHideConCalander=!1,this.tabChild=e,this.tabSubChild=0,"Call Back Later"!=e&&"Dispatched"!=e&&"Follow up"!=e&&"Lead In"!=e&&"Lead Out"!=e||(this.showHideConCalander=!0,setTimeout(()=>{this.acpContactStartDate=new Date,this.timeAcpModel=""},200)),"Not Interested"==e?(this.NoInterestContactableBTn(),this._childName=""):"Not Eligible"==e?(this.NoEligibleContactableBTn(),this._childName=""):(this.showHideContactNoInterestedSubBtn=!1,this.showHideContactNoEligibleSubBtn=!1,this._childName="")}isActiveParent(e){return this.tab===e}isActiveChild(e){return this.tabChild===e}clickChildSubBtn(e,t){this.tabSubChild=e,this._childName="",this._childName=t}isActiveChildSub(e){return this.tabSubChild===e}getSubItem(){return this.dc_acp_optionsArray[this._selectedTab]}getChildSubItemNoInterst(){let e=[];return this.dc_acp_optionsArray[this._selectedTab]["Not Interested"].items&&(e=this.dc_acp_optionsArray[this._selectedTab]["Not Interested"].items),e}getChildSubItemNoEligible(){let e=[];return this.dc_acp_optionsArray[this._selectedTab]["Not Eligible"].items&&(e=this.dc_acp_optionsArray[this._selectedTab]["Not Eligible"].items),e}submitDispositionACP(){localStorage.removeItem("noDialPad"),localStorage.removeItem("c2cCallPresent"),bZ.call_terminated=!1,bZ.call_answered=!1;const e=this.myservice.getLastCallSession();if("KNOWLARITY"==this._findteleco[0].definition&&"on"==this._useEmbeddedSip[0].definition&&e&&!e.isAppAgent&&1!=e.sip_conn)return void alert("Sip connection not available try later");let t="";this._aspDispositionVal="";let n="";if(""!=this._grandParentName)if("Not Contactable"!=this._grandParentName||""!=this._parentName)if("Contactable"!=this._grandParentName||""!=this._parentName)if("Contactable"!=this._grandParentName||"Not Interested"!=this._parentName||""!=this._childName)if("Contactable"!=this._grandParentName||"Not Eligible"!=this._parentName||""!=this._childName){if("Contactable"==this._grandParentName&&""!=this._parentName&&""!=this._childName)t=this._grandParentName+":"+this._parentName+":"+this._childName;else if("Contactable"!=this._grandParentName||""==this._parentName&&"Not Interested"==this._parentName&&"Not Eligible"==this._parentName)"Not Contactable"==this._grandParentName&&""!=this._parentName&&(t=this._grandParentName+":"+this._parentName);else{if(t=this._grandParentName+":"+this._parentName,n=Q(this.acpContactStartDate).format("DD/MM/YYYY"),null==this.timeAcpModel||""==this.timeAcpModel)return void this._snackBar.open("Please Select Future Time.","Close",{duration:3e3});{let e=Q(this.acpContactStartDate).format("YYYY-MM-DD"),t=new Date,n=t.getHours()+":"+t.getMinutes();const i=new Date(e+" "+this.timeAcpModel),a=new Date(e+" "+n);if(e==Q(t).format("YYYY-MM-DD")&&i.getTime()<a.getTime())return void this._snackBar.open("Please Select Future Time.","Close",{duration:3e3})}let e=Q(n+" "+this.timeAcpModel,"DD/MM/YYYY HH:mm").utc().format("YYYY-MM-DDTHH:mm:ss.000Z");this.acpContactStartTime=e}this._aspDispositionVal=t,this.typeTab="update",this.endCall()}else this._snackBar.open("Please Select Reason for Not Eligible.","Close",{duration:5e3});else this._snackBar.open("Please Select Reason for Not Interested.","Close",{duration:5e3});else this._snackBar.open("Please Select Reason","Close",{duration:5e3});else this._snackBar.open("Please Select Reason","Close",{duration:5e3});else this._snackBar.open("Please select Button Contactable or Not Contactable.","Close",{duration:4e3})}selectUnreadMasg(e,t){this.getNotificationUpdate(e),this.notifications[t].status="READ",this.flagClr=!0}getNotificationUpdate(e){this.API.updateNotificationsReadAgent({user_id:e.user_id,postNotifications:[{id:e.id,status:"READ"}]},"Bearer "+this.access_token,this.api_end_point).subscribe(e=>{e.success&&(this.notificationcount--,this._snackBar.open(e.success,"Close",{duration:2e3}))})}clickMarkasRead(){}getDialPadExitOrNot(){let e=this.myservice.get_stage_settings(),t=e.extraoptions.filter(e=>"campaignlist"==e.name);t&&t.length>0&&"on"==t[0].definition?(this.isMenuContactList=!1,this.isMenuCampaignList=!0):(this.isMenuContactList=!0,this.isMenuCampaignList=!0);let n=e.extraoptions.filter(e=>"unscheduledcall"==e.name),i=e.extraoptions.filter(e=>"truepredictive"==e.name),a=e.extraoptions.filter(e=>"stayathome"==e.name);n&&n.length>0?(this.isStageDial=!1,this.isStageDial="off"!=n[0].definition):this.isStageDial=!1,this._showPopupPreviewDialing=!!(0==i.length||i&&i.length>0&&"off"==i[0].definition),i&&i.length>0?(this.isTruepredicitive=!1,this.isTruepredicitive="off"!=i[0].definition):this.isTruepredicitive=!1,localStorage.removeItem("checkPredictiveOnOff"),localStorage.setItem("checkPredictiveOnOff",String(this.isTruepredicitive)),a&&a.length>0?(this.isStayatHome=!1,this.isStayatHome="off"!=a[0].definition):this.isStayatHome=!1,localStorage.removeItem("checkStayatHomeOnOff"),localStorage.setItem("checkStayatHomeOnOff",String(this.isStayatHome))}isActiveCust(e){return this.tabCustSurrogate===e}setActiveItemSurrogate(e){this.tabCustSurrogate=e}getSubItemDuringForm(){return this._DuringFormListObj[this._selectedTabDuring]}parentTabBTn(e){this.addOnFirstName="",this.addOnMiddleName="",this.addOnLastName="",this.addOnGender="",this.addonMobile="",this.addOnEmail="",this.addOnRelationShip="",this.addOnFirstName2="",this.addOnMiddleName2="",this.addOnLastName2="",this.addOnGender2="",this.addonMobile2="",this.addOnEmail2="",this.addOnRelationShip2="",this._hotcoldTimeHour="",this._hotcoldTimeMinute="",this._hotcoldTimeAmPm="",this.showHideConCalanderForFollowUp=!1;let t=e;if(this._selectedTabDuring=e,this.tabDuring=0,this.tabDuring=t,this.tabChildDuring=0,this.showHideSubStge=!0,"Soft approval with Doc"==this.type_SSl_SAWD?this.showHideRemarksForm=!1:(this.showHideRemarksForm=!0,this._cPhoneNUmWithoutMask&&this.createdForm.patchValue({mobileNumber:this._cPhoneNUmWithoutMask.slice(3)})),"INTERESTED"==e)try{this.showHideContactFormUI=!0,this.callStatus&&this.callStatus.customerInfo&&("FOLLOW-UP"==this.callStatus.customerInfo.stage||"INTERESTED"==this.callStatus.customerInfo.stage)&&this.callStatus.customerInfo.feedback&&this.fetchFollowUpData(this.callStatus.customerInfo.feedback),this.flagFollowParent="forFollowDat"}catch(n){console.log("Exception",n)}else this.showHideContactFormUI=!1;this.customkvsDiv=!0,this.getCustomKvsData(this.callStatus,e)}getCustomKvsData(e,t){this.newCustomDetailsKVSRecord=[];let n=e.customerInfo.feedback,i="";i=null==e.customerInfo.customkvs||null==e.customerInfo.customkvs||""==e.customerInfo.customkvs?"":e.customerInfo.customkvs;let a=[];if(i){let e=[];1==i.includes("\\r")?e=i.split("\\r"):1==i.includes("\r")&&(e=i.split("\r"));for(let t=0;t<e.length;t++)a.push({labelName:e[t].split(":")[0].split("_").join(" ").toLowerCase(),valueOfLabel:e[t].split(":")[1]?e[t].split(":")[1]:"--"})}if("INTERESTED"!=t)this.newCustomDetailsKVSRecord=a.filter(e=>"--"!=e.valueOfLabel);else if("INTERESTED"==t)if(n){console.log("_feedbackData :::: ",n);let e=[];if(n)for(var o in n)if(console.log("feedback values :: ",o),"submit_date"!=o){const t=this.insertSpaces(o.replace(/\\/g,"")),i=n[o]?n[o].replaceAll(null,"").replace("Invalid date",""):"--";e.push({labelName:t,valueOfLabel:i})}console.log(e),console.log(a);let t=a.filter(t=>!e.find(e=>e.labelName===t.labelName));console.log(t),this.newCustomDetailsKVSRecord=t.filter(e=>"--"!=e.valueOfLabel);let i=[];i=a.filter(e=>"--"!=e.valueOfLabel);const r=[...i,...e];this.newCustomDetailsKVSRecord&&this.newCustomDetailsKVSRecord.length>0&&this.getAutoPopulateForFollow(r)}else this.newCustomDetailsKVSRecord=a.filter(e=>"--"!=e.valueOfLabel),this.newCustomDetailsKVSRecord&&this.newCustomDetailsKVSRecord.length>0&&this.getAutoPopulateForFollow(this.newCustomDetailsKVSRecord)}isActiveParentDuring(e){return this.tabDuring===e}isActiveChildDuring(e){return this.tabChildDuring===e}clickBtnDuring(e){this.showHideContactFormUI=!1,this.tabChildDuring=e,this.showHideConCalanderForFollowUp="HOT LEAD"==e||"COLD LEAD"==e}checkIfen(e){let t="";return t="--"==e||null==e?"":e,t}submitFormContact(e,t,n){this.errorMsgApplication="",this.errorMsgCardType="",this.errorMsgKYCAddon1="",this.errorMsgAppointmentDetailsAddon1="",this.errorMsgAddressAddon1="",this.errorMsgKYCAddon2="",this.errorMsgAppointmentDetailsAddon2="",this.errorMsgAddressAddon2="",this.errorMsgKYCAddon3="",this.errorMsgAppointmentDetailsAddon3="",this.errorMsgAddressAddon3="",this.errorMsgKYCAddon4="",this.errorMsgAppointmentDetailsAddon4="",this.errorMsgAddressAddon4="",this._customDetailsListCustomKVS="",this.surrogateDocumentValue="",this.kycDateValue="",this.kycTimeValue="",this.stageSelectedForRedial="";let i=this._selectedTabDuring;if(this.redialForSalespdate){const e=Q().utc();let t={user_id:this.user.id,contact_person:{number:""},description:"",order_potential:"",status:this._cStage,lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||e,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||e,customkvs:"",extranotes:"",transactionid:this.callStatus.transactionid};t.start_time!=t.call_end_time&&(t.wrapup=t.call_end_time-t.start_time),this.callStatus.customerInfo?(t.contact_person.number=this.callStatus.customerInfo.customer_number,t.contact_person.name=this.callStatus.customerInfo.customer_name):this.callStatus.lastDialled&&(t.contact_person.number=this.callStatus.lastDialled),this.salesSts=t,this.endCall()}else{if(""==i||null==i)return void this._snackBar.open("Please Select First During Form*","close",{duration:3e3});let r=this.tabChildDuring,s=this.followUpDuringDateModel,c="",l=e.controls.customer_Title.value?e.controls.customer_Title.value:"",d=e.controls.customer_firstName.value?e.controls.customer_firstName.value:"",b=e.controls.customer_middleName.value?e.controls.customer_middleName.value:"",u=e.controls.customer_lastName.value?e.controls.customer_lastName.value:"",p=Q(e.controls.dob.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY");"Invalid date"==p&&(p="");let h=e.controls.nationality.value,m=e.controls.father_firstName.value?e.controls.father_firstName.value:"",g=e.controls.father_middleName.value?e.controls.father_middleName.value:"",f=e.controls.father_lastName.value?e.controls.father_lastName.value:"",_=e.controls.mother_firstName.value?e.controls.mother_firstName.value:"",v=e.controls.mother_middleName.value?e.controls.mother_middleName.value:"",C=e.controls.mother_lastName.value?e.controls.mother_lastName.value:"",S=e.controls.PAN_No.value,y=e.controls.companyName.value,w=e.controls.residance_address.value,x=e.controls.designation.value,W=e.controls.residence_pin_code.value,k=e.controls.companyAddress.value,X=e.controls.landMark.value,M=e.controls.companyLandMarkMark.value,P=e.controls.company_pinCode.value,O=e.controls.zone.value,D=e.controls.officialEmailId.value,T=e.controls.mobileNumber.value,I=e.controls.occupationType.value,A=e.controls.personalEmailId.value,R=e.controls.netIncome.value,E=e.controls.remarksField.value;this.remorks_description=e.controls.remarksField.value;let N=e.controls.applicationNumber.value,F=e.controls.cardType.value,H=this.tabQDE,L=[];L=this.qdeSurrogateList.filter(e=>e.checked).map(e=>e);let B=L.map((function(e){return e.name})).join(" | ");this.selectedQdeSurrogateCB=B;let U=[];U=this.surrogateDocumentList.filter(e=>e.checked).map(e=>e);let Y=U.map((function(e){return e.name})).join(" | ");this.selectedDocumentSurrogateCB=Y;let z=this.tabDocStatus,V=Q(e.controls.kycDate.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY");"Invalid date"==V&&(V="");let j=e.controls.kycDateTime.value,G=this.selectedDocumentSurrogateCB;this.surrogateDocumentValue=G,this.kycDateValue=V,this.kycTimeValue=j;let $=Q(e.controls.softDateValue.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),q=e.controls.softTimeValue.value,J="",K=this.qdeLocationRadioModel,Z=e.controls.qde_location.value;document.getElementById("softOtherLocation")&&(J=document.getElementById("softOtherLocation").value);let ee=[];ee=this.qdeSurrogateListAddon1.filter(e=>e.checked).map(e=>e);let te=ee.map((function(e){return e.name})).join(" | ");console.log(te),this.selectedQdeSurrogateCB_Addon1=te;let ne=Q(e.controls.kycDateAddon1.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),ie=e.controls.kycAddon1DateTime.value,ae=e.controls.qde_locationAddon1.value,oe=[];oe=this.qdeSurrogateListAddon2.filter(e=>e.checked).map(e=>e);let re=oe.map((function(e){return e.name})).join(" | ");console.log(re),this.selectedQdeSurrogateCB_Addon2=re;let se=Q(e.controls.kycDateAddon2.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),ce=e.controls.kycAddon2DateTime.value,le=e.controls.qde_locationAddon2.value,de=[];de=this.qdeSurrogateListAddon3.filter(e=>e.checked).map(e=>e);let be=oe.map((function(e){return e.name})).join(" | ");console.log(be),this.selectedQdeSurrogateCB_Addon3=be;let ue=Q(e.controls.kycDateAddon3.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),pe=e.controls.kycAddon3DateTime.value,he=e.controls.qde_locationAddon3.value,me=[];me=this.qdeSurrogateListAddon3.filter(e=>e.checked).map(e=>e);let ge=oe.map((function(e){return e.name})).join(" | ");console.log(be),this.selectedQdeSurrogateCB_Addon4=ge;let fe=Q(e.controls.kycDateAddon4.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),_e=e.controls.kycAddon4DateTime.value,ve=e.controls.qde_locationAddon4.value;if("INTERESTED"==i&&"Soft approval with Doc"!=this.type_SSl_SAWD){if(this.submittedForm=!0,"NEXT"==t){let e=D,t=/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/;if(""!=S&&-1==S.search(/^([a-zA-Z]{5})(\d{4})([a-zA-Z]{1})$/))return!1;if(W.length>0&&6!=W.length)return!1;if(P.length>0&&6!=P.length)return!1;if(""!=D&&0==t.test(e))return!1;if(""!=A&&0==t.test(A))return!1;this.redialForSalespdate||(this.isDisabledForView=!0,this.showNextButton=!1,this.showNextViewButton=!0,this.showNextSubmitButton=!0,this.showHideCustViewDetails=!1,this.showHideQDEFormDetails=!0)}if(1==this.showHideQDEFormDetails){if(this.showHideRemarksForm=!1,"button1"==n)return!1;if("button2"==n&&""!=N&&N.length<13)return this.errorMsgApplication="Please enter 13 digits application number*",!1;if(""!=N&&N.length<13)return this.errorMsgApplication="Please enter 13 digits application number*",!1;if(""!=F&&F.length<2)return this.errorMsgCardType="Please enter card type with minimum 2 letters*",!1}}else if("FOLLOW-UP"==i){if(0==r)return this._snackBar.open("Please Select Cold Lead or Hot Lead  During Form .","Close",{duration:3e3}),!1;if(""==s||null==s||null==s)return this._snackBar.open("Please  Select Date","Close",{duration:3e3}),!1;if(""==this._hotcoldTimeHour)return void this._snackBar.open("Please Select Hour Time ","Close",{duration:3e3});if(""==this._hotcoldTimeMinute)return void this._snackBar.open("Please Select Minute Time ","Close",{duration:3e3});if(""==this._hotcoldTimeAmPm)return void this._snackBar.open("Please Select AM/PM Time","Close",{duration:3e3});let e=(this._hotcoldTimeHour+":"+this._hotcoldTimeMinute+" "+this._hotcoldTimeAmPm).toString(),t="";if(""!=e&&(t=this.convertTime12to24(e).split(":").map(e=>`0${e}`.slice(-2)).join(":")),c=t,""!=t){let e=new Date(s),n=new Date;var a=new Date(n.getTime());a.setHours(0,0,0,0);let i=t,o=(new Date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit",hour12:!1});if(e-a==0&&i<o)return this._snackBar.open("Past Time not allowed in follow up.","Close",{duration:3e3}),!1}}else if("NOT ELIGIBLE"==i){if(0==r)return this._snackBar.open("Please Select SubStage of During Form .","Close",{duration:3e3}),!1;this.stageSelectedForRedial="NOT ELIGIBLE"}else if("NOT INTERESTED"==i){if(0==r)return this._snackBar.open("Please Select SubStage of During Form .","Close",{duration:3e3}),!1;this.stageSelectedForRedial="NOT INTERESTED"}else"WRONG NUMBER"==i&&(this.stageSelectedForRedial="WRONG NUMBER");let Ce=[],Se={},ye=[];if("INTERESTED"==i&&"Soft approval with Doc"!=this.type_SSl_SAWD){ye=[{duringFormStage1:i}];let e="",t=!1,n=!1;if("Other"==this.pickupLocationRadioModel?e=this.pickupLocationRadioModel+" - "+Z:"Residence"==this.pickupLocationRadioModel?e=this.pickupLocationRadioModel+" - "+w+" "+X+" "+W:"Office"==this.pickupLocationRadioModel&&(e=this.pickupLocationRadioModel+" - "+k+" "+M+" "+P),!this.redialForSalespdate){if(""==N)return this._snackBar.open("Please enter 13 digits application number*","Close",{duration:3e3}),!1;if(""!=N&&N.length<13)return this._snackBar.open("Please enter 13 digits application number*","Close",{duration:3e3}),!1;if("--"==H)return this._snackBar.open("Please Select Approve or Reject .","Close",{duration:3e3}),!1;if("Approve"==H){if(""==z)return this._snackBar.open("Please select With Doc or No Doc","Close",{duration:3e3}),!1;if(""==V)return this._snackBar.open("Please enter Appointment Date","Close",{duration:3e3}),!1;if(""==j)return this._snackBar.open("Please enter Appointment Time","Close",{duration:3e3}),!1;if("Approve"==H&&"With Doc"==z&&""==N&&("Invalid date"==V||""==j))return this._snackBar.open("Please enter Appointment Date, Time & ApplicationNumber","Close",{duration:3e3}),!1;if(""==this.selectedQdeSurrogateCB)return this._snackBar.open("Please select KYC","Close",{duration:3e3}),!1;for(var o in L)console.log("qdesg values :: ",L[o].name),"E-KYC"==L[o].name&&(t=!0),"V-KYC"==L[o].name&&(n=!0);if(t&&n)return this._snackBar.open("Please select only E-KYC or V-KYC not both","Close",{duration:3e3}),!1;if(!t&&!n)return this._snackBar.open("Please select atleast E-KYC or V-KYC","Close",{duration:3e3}),!1;if("Approve"==H&&"No Doc"==z&&""==N&&("Invalid date"==V||""==j))return this._snackBar.open("Please enter Appointment Date, Time & applicationNumber","Close",{duration:3e3}),!1}if(0==H.length)return this._snackBar.open("Please Select Approve or Reject .","Close",{duration:3e3}),!1}Ce=[{CustomerName:l.toUpperCase()+" "+d.toUpperCase()+" "+b.toUpperCase()+" "+u.toUpperCase(),dob:p,Nationality:h.toUpperCase(),FatherName:m.toUpperCase()+" "+g.toUpperCase()+" "+f.toUpperCase(),MotherName:_.toUpperCase()+" "+v.toUpperCase()+" "+C.toUpperCase(),PAN_No:S.toUpperCase(),residance_address:w.toUpperCase(),residence_pin_code:W,residence_landMark:X.toUpperCase(),Zone:O.toUpperCase(),Mobile:T,PersonalEmailId:A.toUpperCase(),companyName:y.toUpperCase(),designation:x.toUpperCase(),companyAddress:k.toUpperCase(),companyLandmark:M.toUpperCase(),company_pinCode:P,officialEmailId:D.toUpperCase(),OccupationType:I.toUpperCase(),NetIncome:R,Remark:E?E.toUpperCase():"",ApplicationNumber:N,CardType:F.toUpperCase(),qdeStatus:H.toUpperCase(),documentStatus:z.toUpperCase(),KYC_Surrogates:this.selectedQdeSurrogateCB.toUpperCase(),surrogateDocument:G.toUpperCase(),kycDate:V,kycDateTime:j||"",pickupLocation:e.toUpperCase(),submit_date:Q().utc(),Addon1_KYC:this.selectedQdeSurrogateCB_Addon1.toUpperCase(),Addon1_AppointmentDate:ne||" ",Addon1_AppintmentTime:ie?ie.replace(":","."):" ",Addon1_PickupLocation:this.pickupLocationRadioAddon1Model?this.pickupLocationRadioAddon1Model.toUpperCase()+" - "+ae.toUpperCase():" ",Addon1_Name:this.obj_AddOn_One.addOnFirstName?this.obj_AddOn_One.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_One.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_One.addOnLastName.toUpperCase():"",Addon1_Gender:this.obj_AddOn_One.addOnGender?this.obj_AddOn_One.addOnGender.toUpperCase():"",Addon1_Mobile:this.obj_AddOn_One.addonMobile?this.obj_AddOn_One.addonMobile:"",Addon1_Email:this.obj_AddOn_One.addOnEmail?this.obj_AddOn_One.addOnEmail.toUpperCase():"",Addon1_Relationship:this.obj_AddOn_One.addOnRelationShip?this.obj_AddOn_One.addOnRelationShip.toUpperCase():"",Addon1_StayPrimary:this.obj_AddOn_One.addOnStayPrimary?this.obj_AddOn_One.addOnStayPrimary.toUpperCase():"",Addon2_KYC:this.selectedQdeSurrogateCB_Addon2.toUpperCase(),Addon2_AppointmentDate:se||" ",Addon2_AppintmentTime:ce?ce.replace(":","."):" ",Addon2_PickupLocation:this.pickupLocationRadioAddon2Model?this.pickupLocationRadioAddon2Model.toUpperCase()+" - "+le.toUpperCase():" ",Addon2_Name:this.obj_AddOn_Two.addOnFirstName?this.obj_AddOn_Two.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Two.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Two.addOnLastName.toUpperCase():"",Addon2_Gender:this.obj_AddOn_Two.addOnGender?this.obj_AddOn_Two.addOnGender.toUpperCase():"",Addon2_Mobile:this.obj_AddOn_Two.addonMobile?this.obj_AddOn_Two.addonMobile:"",Addon2_Email:this.obj_AddOn_Two.addOnEmail?this.obj_AddOn_Two.addOnEmail.toUpperCase():"",Addon2_Relationship:this.obj_AddOn_Two.addOnRelationShip?this.obj_AddOn_Two.addOnRelationShip.toUpperCase():"",Addon2_StayPrimary:this.obj_AddOn_Two.addOnStayPrimary?this.obj_AddOn_Two.addOnStayPrimary.toUpperCase():"",Addon3_KYC:this.selectedQdeSurrogateCB_Addon3.toUpperCase(),Addon3_AppointmentDate:ue||" ",Addon3_AppintmentTime:pe?pe.replace(":","."):" ",Addon3_PickupLocation:this.pickupLocationRadioAddon3Model?this.pickupLocationRadioAddon3Model.toUpperCase()+" - "+he.toUpperCase():" ",Addon3_Name:this.obj_AddOn_Three.addOnFirstName?this.obj_AddOn_Three.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Three.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Three.addOnLastName.toUpperCase():"",Addon3_Gender:this.obj_AddOn_Three.addOnGender?this.obj_AddOn_Three.addOnGender.toUpperCase():"",Addon3_Mobile:this.obj_AddOn_Three.addonMobile?this.obj_AddOn_Three.addonMobile:"",Addon3_Email:this.obj_AddOn_Three.addOnEmail?this.obj_AddOn_Three.addOnEmail.toUpperCase():"",Addon3_Relationship:this.obj_AddOn_Three.addOnRelationShip?this.obj_AddOn_Three.addOnRelationShip.toUpperCase():"",Addon3_StayPrimary:this.obj_AddOn_Three.addOnStayPrimary?this.obj_AddOn_Three.addOnStayPrimary.toUpperCase():"",Addon4_KYC:this.selectedQdeSurrogateCB_Addon4.toUpperCase(),Addon4_AppointmentDate:fe||" ",Addon4_AppintmentTime:_e?_e.replace(":","."):" ",Addon4_PickupLocation:this.pickupLocationRadioAddon4Model?this.pickupLocationRadioAddon4Model.toUpperCase()+" - "+ve.toUpperCase():" ",Addon4_Name:this.obj_AddOn_Four.addOnFirstName?this.obj_AddOn_Four.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Four.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Four.addOnLastName.toUpperCase():"",Addon4_Gender:this.obj_AddOn_Four.addOnGender?this.obj_AddOn_Four.addOnGender.toUpperCase():"",Addon4_Mobile:this.obj_AddOn_Four.addonMobile?this.obj_AddOn_Four.addonMobile:"",Addon4_Email:this.obj_AddOn_Four.addOnEmail?this.obj_AddOn_Four.addOnEmail.toUpperCase():"",Addon4_Relationship:this.obj_AddOn_Four.addOnRelationShip?this.obj_AddOn_Four.addOnRelationShip.toUpperCase():"",Addon4_StayPrimary:this.obj_AddOn_Four.addOnStayPrimary?this.obj_AddOn_Four.addOnStayPrimary.toUpperCase():""}],this._customDetailsListCustomKVS=JSON.stringify(Ce[0]).replace(/\":"/g,":").replace(/\","/g,"/r").replace(/\{/g,"").replace(/\}/g,""),this._customDetailsListCustomKVS.length>=2&&'"'==this._customDetailsListCustomKVS.charAt(0)&&'"'==this._customDetailsListCustomKVS.charAt(this._customDetailsListCustomKVS.length-1)&&(this._customDetailsListCustomKVS=this._customDetailsListCustomKVS.substring(1,this._customDetailsListCustomKVS.length-1)),console.log(this._customDetailsListCustomKVS),this.customer_Details_info=Ce,this.stageSelectedForRedial="INTERESTED"}if("INTERESTED"==i&&"Soft approval with Doc"==this.type_SSl_SAWD){let e=!1,t=!1;if("Invalid date"==$||""==q)return this._snackBar.open("Please enter Appointment Date and Time*","Close",{duration:3e3}),!1;if("Other"==K&&""==J)return this._snackBar.open("Please enter other address*","Close",{duration:3e3}),!1;if("--"==H)return this._snackBar.open("Please Select Approve or Reject .","Close",{duration:3e3}),!1;if("Approve"==H){if(""==z)return this._snackBar.open("Please select With Doc or No Doc","Close",{duration:3e3}),!1;if("Approve"==H&&"With Doc"==z&&""!=N&&("Invalid date"==V||""==j))return this._snackBar.open("Please enter Appointment Date, Time & ApplicationNumber","Close",{duration:3e3}),!1;if(""==N)return this._snackBar.open("Please enter 13 digits application number*","Close",{duration:3e3}),!1;if(""!=N&&N.length<13)return this._snackBar.open("Please enter 13 digits application number*","Close",{duration:3e3}),!1;if(""==this.selectedQdeSurrogateCB)return this._snackBar.open("Please select KYC","Close",{duration:3e3}),!1;for(var o in L)console.log("qdesg values :: ",L[o].name),"E-KYC"==L[o].name&&(e=!0),"V-KYC"==L[o].name&&(t=!0);if(e&&t)return this._snackBar.open("Please select only E-KYC or V-KYC not both","Close",{duration:3e3}),!1;if(!e&&!t)return this._snackBar.open("Please select atleast E-KYC or V-KYC","Close",{duration:3e3}),!1;if("Approve"==H&&"No Doc"==z&&""!=N&&("Invalid date"==V||""==j))return this._snackBar.open("Please enter Appointment Date, Time & ApplicationNumber","Close",{duration:3e3}),!1}ye=[{duringFormStage1:i}],Ce="Other"==this.qdeLocationRadioModel?[{kycDate:$,kycDateTime:q.replace(":","."),pickupLocation:K,other_address:J}]:[{kycDate:$,kycDateTime:q.replace(":","."),pickupLocation:K}],this._customDetailsListCustomKVS=JSON.stringify(Ce[0]).replace(/\":"/g,":").replace(/\","/g,"/r").replace(/\{/g,"").replace(/\}/g,""),this._customDetailsListCustomKVS.length>=2&&'"'==this._customDetailsListCustomKVS.charAt(0)&&'"'==this._customDetailsListCustomKVS.charAt(this._customDetailsListCustomKVS.length-1)&&(this._customDetailsListCustomKVS=this._customDetailsListCustomKVS.substring(1,this._customDetailsListCustomKVS.length-1)),console.log(this._customDetailsListCustomKVS),this.customer_Details_info=Ce,this.stageSelectedForRedial="INTERESTED"}else if("FOLLOW-UP"==i){if(ye=[{duringFormStage1:i,duringFormStage2:r,dateTime:Q(new Date(this.followUpDuringDateModel)).format("YYYY-MM-DD")+"T"+c}],console.log(JSON.stringify(ye)),"Soft approval with Doc"!=this.type_SSl_SAWD){let e="";"Other"==this.pickupLocationRadioModel?e=this.pickupLocationRadioModel+" - "+Z:"Residence"==this.pickupLocationRadioModel?e=this.pickupLocationRadioModel+" - "+w+" "+X+" "+W:"Office"==this.pickupLocationRadioModel&&(e=this.pickupLocationRadioModel+" - "+k+" "+M+" "+P),""==this.flagFollowParent&&(this.callStatus&&this.callStatus.customerInfo&&("FOLLOW-UP"==this.callStatus.customerInfo.stage||"INTERESTED"==this.callStatus.customerInfo.stage)&&this.callStatus.customerInfo.feedback&&this.fetchFollowUpData(this.callStatus.customerInfo.feedback),l=this.checkIfen(this.createdForm.value.customer_Title),d=this.checkIfen(this.createdForm.value.customer_firstName),b=this.checkIfen(this.createdForm.value.customer_middleName),u=this.checkIfen(this.createdForm.value.customer_lastName),p=Q(this.createdForm.value.dob,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),"Invalid date"==p&&(p=""),h=this.checkIfen(this.createdForm.value.nationality),m=this.checkIfen(this.createdForm.value.father_firstName),g=this.checkIfen(this.createdForm.value.father_middleName),f=this.checkIfen(this.createdForm.value.father_lastName),_=this.checkIfen(this.createdForm.value.mother_firstName),v=this.checkIfen(this.createdForm.value.mother_middleName),C=this.checkIfen(this.createdForm.value.mother_lastName),S=this.checkIfen(this.createdForm.value.PAN_No),w=this.checkIfen(this.createdForm.value.residance_address),W=this.checkIfen(this.createdForm.value.residence_pin_code),X=this.checkIfen(this.createdForm.value.landMark),O=this.checkIfen(this.createdForm.value.zone),T=this.checkIfen(this.createdForm.value.mobileNumber),A=this.checkIfen(this.createdForm.value.personalEmailId),y=this.checkIfen(this.createdForm.value.companyName),x=this.checkIfen(this.createdForm.value.designation),k=this.checkIfen(this.createdForm.value.companyAddress),M=this.checkIfen(this.createdForm.value.companyLandMarkMark),P=this.checkIfen(this.createdForm.value.company_pinCode),D=this.checkIfen(this.createdForm.value.officialEmailId),I=this.checkIfen(this.createdForm.value.occupationType),R=this.checkIfen(this.createdForm.value.netIncome),E=this.checkIfen(this.createdForm.value.remarksField),N=this.checkIfen(this.createdForm.value.applicationNumber),F=this.checkIfen(this.createdForm.value.cardType),V=this.checkIfen(this.createdForm.value.kycDate),j=this.checkIfen(this.createdForm.value.kycDateTime)),Ce=[{CustomerName:l.toUpperCase()+" "+d.toUpperCase()+" "+b.toUpperCase()+" "+u.toUpperCase(),dob:p,Nationality:h.toUpperCase(),FatherName:m.toUpperCase()+" "+g.toUpperCase()+" "+f.toUpperCase(),MotherName:_.toUpperCase()+" "+v.toUpperCase()+" "+C.toUpperCase(),PAN_No:S.toUpperCase(),residance_address:w.toUpperCase(),residence_pin_code:W,residence_landMark:X.toUpperCase(),Zone:O.toUpperCase(),Mobile:T,PersonalEmailId:A.toUpperCase(),companyName:y.toUpperCase(),designation:x.toUpperCase(),companyAddress:k.toUpperCase(),companyLandmark:M.toUpperCase(),company_pinCode:P,officialEmailId:D.toUpperCase(),OccupationType:I.toUpperCase(),NetIncome:R,Remark:E?E.toUpperCase():"",ApplicationNumber:N,CardType:F.toUpperCase(),qdeStatus:H.toUpperCase(),documentStatus:z.toUpperCase(),KYC_Surrogates:this.selectedQdeSurrogateCB.toUpperCase(),surrogateDocument:G.toUpperCase(),kycDate:V,kycDateTime:j||"",pickupLocation:e.toUpperCase(),submit_date:Q().utc(),Addon1_KYC:this.selectedQdeSurrogateCB_Addon1.toUpperCase(),Addon1_AppointmentDate:ne||" ",Addon1_AppintmentTime:ie?ie.replace(":","."):" ",Addon1_PickupLocation:this.pickupLocationRadioAddon1Model?this.pickupLocationRadioAddon1Model.toUpperCase()+" - "+ae.toUpperCase():" ",Addon1_Name:this.obj_AddOn_One.addOnFirstName?this.obj_AddOn_One.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_One.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_One.addOnLastName.toUpperCase():"",Addon1_Gender:this.obj_AddOn_One.addOnGender?this.obj_AddOn_One.addOnGender.toUpperCase():"",Addon1_Mobile:this.obj_AddOn_One.addonMobile?this.obj_AddOn_One.addonMobile:"",Addon1_Email:this.obj_AddOn_One.addOnEmail?this.obj_AddOn_One.addOnEmail.toUpperCase():"",Addon1_Relationship:this.obj_AddOn_One.addOnRelationShip?this.obj_AddOn_One.addOnRelationShip.toUpperCase():"",Addon1_StayPrimary:this.obj_AddOn_One.addOnStayPrimary?this.obj_AddOn_One.addOnStayPrimary.toUpperCase():"",Addon2_KYC:this.selectedQdeSurrogateCB_Addon2.toUpperCase(),Addon2_AppointmentDate:se||" ",Addon2_AppintmentTime:ce?ce.replace(":","."):" ",Addon2_PickupLocation:this.pickupLocationRadioAddon2Model?this.pickupLocationRadioAddon2Model.toUpperCase()+" - "+le.toUpperCase():" ",Addon2_Name:this.obj_AddOn_Two.addOnFirstName?this.obj_AddOn_Two.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Two.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Two.addOnLastName.toUpperCase():"",Addon2_Gender:this.obj_AddOn_Two.addOnGender?this.obj_AddOn_Two.addOnGender.toUpperCase():"",Addon2_Mobile:this.obj_AddOn_Two.addonMobile?this.obj_AddOn_Two.addonMobile:"",Addon2_Email:this.obj_AddOn_Two.addOnEmail?this.obj_AddOn_Two.addOnEmail.toUpperCase():"",Addon2_Relationship:this.obj_AddOn_Two.addOnRelationShip?this.obj_AddOn_Two.addOnRelationShip.toUpperCase():"",Addon2_StayPrimary:this.obj_AddOn_Two.addOnStayPrimary?this.obj_AddOn_Two.addOnStayPrimary.toUpperCase():"",Addon3_KYC:this.selectedQdeSurrogateCB_Addon3.toUpperCase(),Addon3_AppointmentDate:ue||" ",Addon3_AppintmentTime:pe?pe.replace(":","."):" ",Addon3_PickupLocation:this.pickupLocationRadioAddon3Model?this.pickupLocationRadioAddon3Model.toUpperCase()+" - "+he.toUpperCase():" ",Addon3_Name:this.obj_AddOn_Three.addOnFirstName?this.obj_AddOn_Three.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Three.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Three.addOnLastName.toUpperCase():"",Addon3_Gender:this.obj_AddOn_Three.addOnGender?this.obj_AddOn_Three.addOnGender.toUpperCase():"",Addon3_Mobile:this.obj_AddOn_Three.addonMobile?this.obj_AddOn_Three.addonMobile:"",Addon3_Email:this.obj_AddOn_Three.addOnEmail?this.obj_AddOn_Three.addOnEmail.toUpperCase():"",Addon3_Relationship:this.obj_AddOn_Three.addOnRelationShip?this.obj_AddOn_Three.addOnRelationShip.toUpperCase():"",Addon3_StayPrimary:this.obj_AddOn_Three.addOnStayPrimary?this.obj_AddOn_Three.addOnStayPrimary.toUpperCase():"",Addon4_KYC:this.selectedQdeSurrogateCB_Addon4.toUpperCase(),Addon4_AppointmentDate:fe||" ",Addon4_AppintmentTime:_e?_e.replace(":","."):" ",Addon4_PickupLocation:this.pickupLocationRadioAddon4Model?this.pickupLocationRadioAddon4Model.toUpperCase()+" - "+ve.toUpperCase():" ",Addon4_Name:this.obj_AddOn_Four.addOnFirstName?this.obj_AddOn_Four.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Four.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Four.addOnLastName.toUpperCase():"",Addon4_Gender:this.obj_AddOn_Four.addOnGender?this.obj_AddOn_Four.addOnGender.toUpperCase():"",Addon4_Mobile:this.obj_AddOn_Four.addonMobile?this.obj_AddOn_Four.addonMobile:"",Addon4_Email:this.obj_AddOn_Four.addOnEmail?this.obj_AddOn_Four.addOnEmail.toUpperCase():"",Addon4_Relationship:this.obj_AddOn_Four.addOnRelationShip?this.obj_AddOn_Four.addOnRelationShip.toUpperCase():"",Addon4_StayPrimary:this.obj_AddOn_Four.addOnStayPrimary?this.obj_AddOn_Four.addOnStayPrimary.toUpperCase():""}]}else"Soft approval with Doc"==this.type_SSl_SAWD&&(Ce="Other"==this.qdeLocationRadioModel?[{kycDate:$,kycDateTime:q.replace(":","."),pickupLocation:K,other_address:J}]:[{kycDate:$,kycDateTime:q.replace(":","."),pickupLocation:K}]);Ce&&Ce[0]&&(this._customDetailsListCustomKVS=JSON.stringify(Ce[0]).replace(/\":"/g,":").replace(/\","/g,"/r").replace(/\{/g,"").replace(/\}/g,""),this._customDetailsListCustomKVS.length>=2&&'"'==this._customDetailsListCustomKVS.charAt(0)&&'"'==this._customDetailsListCustomKVS.charAt(this._customDetailsListCustomKVS.length-1)&&(this._customDetailsListCustomKVS=this._customDetailsListCustomKVS.substring(1,this._customDetailsListCustomKVS.length-1)),console.log(this._customDetailsListCustomKVS)),this.stageSelectedForRedial="FOLLOW-UP"}else ye=[{duringFormStage1:i,duringFormStage2:r}],Ce=[];Se={duringForm:ye,Customer_details:Ce};let we=JSON.stringify(Se);console.log(we);let xe=this.callStatus;"establishing"==xe.status?(this.typeTab="rnr",xe.status="terminated",console.log("Terminated ::::3 "),this.new_during_callform=Se,this.showHide_Form_After_DuringForm=!0):"accepted"==xe.status?(this.isDisabledRNRDiv=!0,this.isDisabledUPDATEDDiv=!1,this.new_during_callform=Se,this.showHide_Form_After_DuringForm=!0):(this.typeTab="update",this.new_during_callform=Se,this.showHide_Form_After_DuringForm=!0,this.check_SBI_During_callForm=!0),this.myservice.updateCallStatus(xe),this.endCallFirst(),this.showHideSubStge=!1,this.clearAddonLocalStorageData(),this.clearAddonLocalStorageData2(),this.clearAddonLocalStorageData3(),this.clearAddonLocalStorageData4(),this.tabQDE="",this.tabDocStatus="",this.isShowKYCSurrogate=!1,this.isShowDocStatus=!1,this.isShowSurrogateDocument=!1,this.showHideRedialCall=!1,this.flagFollowParent="",this.customkvsDiv=!1,this.bind_LeadSource="",H="--",this.selectedQdeSurrogateCB="",V="",j=""}}clearAddonLocalStorageData(){localStorage.removeItem("adonFname"),localStorage.removeItem("adonMname"),localStorage.removeItem("adonLname"),localStorage.removeItem("adonGender"),localStorage.removeItem("adonMobile"),localStorage.removeItem("adonEmail"),localStorage.removeItem("adonRelationShip"),localStorage.removeItem("addonStayPrimary")}clearAddonLocalStorageData2(){localStorage.removeItem("adonFname2"),localStorage.removeItem("adonMname2"),localStorage.removeItem("adonLname2"),localStorage.removeItem("adonGender2"),localStorage.removeItem("adonMobile2"),localStorage.removeItem("adonEmail2"),localStorage.removeItem("adonRelationShip2"),localStorage.removeItem("addonStayPrimary2")}clearAddonLocalStorageData3(){localStorage.removeItem("adonFname3"),localStorage.removeItem("adonMname3"),localStorage.removeItem("adonLname3"),localStorage.removeItem("adonGender3"),localStorage.removeItem("adonMobile3"),localStorage.removeItem("adonEmail3"),localStorage.removeItem("adonRelationShip3"),localStorage.removeItem("addonStayPrimary3")}clearAddonLocalStorageData4(){localStorage.removeItem("adonFname4"),localStorage.removeItem("adonMname4"),localStorage.removeItem("adonLname4"),localStorage.removeItem("adonGender4"),localStorage.removeItem("adonMobile4"),localStorage.removeItem("adonEmail4"),localStorage.removeItem("adonRelationShip4"),localStorage.removeItem("addonStayPrimary4")}isActiveQDE(e){return this.tabQDE===e}setActiveQde(e){if(this.tabQDE=e,this.tabDocStatus="","Approve"==e){this.isShowDocStatus=!0;let e=Object.keys(this.obj_AddOn_One).length;this.checkLengthAddon1=0!=e;let t=Object.keys(this.obj_AddOn_Two).length;this.checkLengthAddon2=0!=t;let n=Object.keys(this.obj_AddOn_Three).length;this.checkLengthAddon3=0!=n;let i=Object.keys(this.obj_AddOn_Four).length;this.checkLengthAddon4=0!=i}else"Reject"==e&&(this.isShowDocStatus=!1,this.isShowKYCSurrogate=!1,this.isShowSurrogateDocument=!1)}isActiveDocStatus(e){return this.tabDocStatus===e}setActiveDocStatus(e){this.tabDocStatus=e,"With Doc"==e?(this.isShowKYCSurrogate=!0,this.isShowSurrogateDocument=!0):"No Doc"==e&&(this.isShowKYCSurrogate=!0,this.isShowSurrogateDocument=!1)}isActiveAddOn(e){return this.tabAddOn===e}setActiveAddOn(e){this.addOnFirstName="",this.addOnMiddleName="",this.addOnLastName="",this.addOnGender="",this.addonMobile="",this.addOnEmail="",this.addOnRelationShip="",this.addOnStayPrimary="",this.addOnBtn1Disabled=!1,this.tabAddOn=e,"Add-on 1"==e&&(this.showPopupAddOn1=!0,this.addOnFirstName=localStorage.getItem("adonFname"),this.addOnMiddleName=localStorage.getItem("adonMname"),this.addOnLastName=localStorage.getItem("adonLname"),this.addOnGender=localStorage.getItem("adonGender"),this.addonMobile=localStorage.getItem("adonMobile"),this.addOnEmail=localStorage.getItem("adonEmail"),this.addOnRelationShip=localStorage.getItem("adonRelationShip"),this.addOnStayPrimary=localStorage.getItem("addonStayPrimary")),"Add-on 2"==e&&(this.showPopupAddOn2=!0,this.addOnFirstName2=localStorage.getItem("adonFname2"),this.addOnMiddleName2=localStorage.getItem("adonMname2"),this.addOnLastName2=localStorage.getItem("adonLname2"),this.addOnGender2=localStorage.getItem("adonGender2"),this.addonMobile2=localStorage.getItem("adonMobile2"),this.addOnEmail2=localStorage.getItem("adonEmail2"),this.addOnRelationShip2=localStorage.getItem("adonRelationShip2"),this.addOnStayPrimary2=localStorage.getItem("addonStayPrimary2")),"Add-on 3"==e&&(this.showPopupAddOn3=!0,this.addOnFirstName3=localStorage.getItem("adonFname3"),this.addOnMiddleName3=localStorage.getItem("adonMname3"),this.addOnLastName3=localStorage.getItem("adonLname3"),this.addOnGender3=localStorage.getItem("adonGender3"),this.addonMobile3=localStorage.getItem("adonMobile3"),this.addOnEmail3=localStorage.getItem("adonEmail3"),this.addOnRelationShip3=localStorage.getItem("adonRelationShip3"),this.addOnStayPrimary3=localStorage.getItem("addonStayPrimary3")),"Add-on 4"==e&&(this.showPopupAddOn4=!0,this.addOnFirstName4=localStorage.getItem("adonFname4"),this.addOnMiddleName4=localStorage.getItem("adonMname4"),this.addOnLastName4=localStorage.getItem("adonLname4"),this.addOnGender4=localStorage.getItem("adonGender4"),this.addonMobile4=localStorage.getItem("adonMobile4"),this.addOnEmail4=localStorage.getItem("adonEmail4"),this.addOnRelationShip4=localStorage.getItem("adonRelationShip4"),this.addOnStayPrimary4=localStorage.getItem("addonStayPrimary4")),this.callStatus&&this.callStatus.customerInfo&&"FOLLOW-UP"==this.callStatus.customerInfo.stage&&this.callStatus.customerInfo.feedback&&this.fetchFollowUpForAddonData(this.callStatus.customerInfo.feedback)}cancelAddon1(){this.showPopupAddOn1=!1;let e=this.tabAddOn;const t=document.getElementById("addon1ID"),n=document.getElementById("addon2ID"),i=document.getElementById("addon3ID"),a=document.getElementById("addon4ID");"Add-on 1"==e&&null!=t&&t.classList.remove("activeBtnTD"),"Add-on 2"==e&&null!=n&&(t.classList.add("activeBtnTD"),n.classList.remove("activeBtnTD")),"Add-on 3"==e&&null!=i&&(t.classList.add("activeBtnTD"),n.classList.add("activeBtnTD"),i.classList.remove("activeBtnTD")),"Add-on 4"==e&&null!=a&&(t.classList.add("activeBtnTD"),n.classList.add("activeBtnTD"),i.classList.add("activeBtnTD"),a.classList.remove("activeBtnTD"))}cancelAddon2(){this.showPopupAddOn2=!1}cancelAddon3(){this.showPopupAddOn3=!1}cancelAddon4(){this.showPopupAddOn4=!1}saveAddonBtn(){let e=this.addOnFirstName,t=this.addOnGender,n=this.addonMobile,i=this.addOnEmail,a=this.addOnMiddleName,o=this.addOnLastName,r=this.addOnStayPrimary,s=this.addOnRelationShip,c=this.addOnStayPrimary;if(""==e||null==e)return this._snackBar.open("Please enter addon first name*","Close",{duration:3e3}),!1;if(""==t||null==t||null==t)return this._snackBar.open("Please select addon gender*","Close",{duration:3e3}),!1;if(""==n||null==n)return this._snackBar.open("Please enter mobile number*","Close",{duration:3e3}),!1;if(""==i)return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(i))return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(""==s||null==s||null==s)return this._snackBar.open("Please select addon relationship*","Close",{duration:3e3}),!1;if(""==c||null==c||null==c)return this._snackBar.open("Please select addon stay with primary*","Close",{duration:3e3}),!1;this.showPopupAddOn1=!1;let l=this.tabAddOn;if("Add-on 1"==l){localStorage.setItem("adonFname",e),localStorage.setItem("adonMname",a),localStorage.setItem("adonLname",o),localStorage.setItem("adonGender",t),localStorage.setItem("adonMobile",n),localStorage.setItem("adonEmail",i),localStorage.setItem("adonRelationShip",s),localStorage.setItem("addonStayPrimary",r),this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;const c=document.getElementById("addon1ID");null!=c&&c.classList.add("activeBtnTD")}else if("Add-on 2"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!0;const e=document.getElementById("addon2ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 3"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const e=document.getElementById("addon3ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 4"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const e=document.getElementById("addon4ID");null!=e&&e.classList.add("activeBtnTD")}else this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!0,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;this.obj_AddOn_One={addOnFirstName:this.addOnFirstName,addOnMiddleName:this.addOnMiddleName?this.addOnMiddleName:"",addOnLastName:this.addOnLastName?this.addOnLastName:"",addOnGender:this.addOnGender,addonMobile:this.addonMobile,addOnEmail:this.addOnEmail,addOnRelationShip:this.addOnRelationShip,addOnStayPrimary:this.addOnStayPrimary};let d=Object.keys(this.obj_AddOn_One).length;this.checkLengthAddon1=0!=d}saveAddonBtn2(){let e=this.addOnFirstName2,t=this.addOnGender2,n=this.addonMobile2,i=this.addOnEmail2,a=this.addOnMiddleName2,o=this.addOnLastName2,r=this.addOnStayPrimary2,s=this.addOnRelationShip2,c=this.addOnStayPrimary2;if(""==e||null==e)return this._snackBar.open("Please enter addon first name*","Close",{duration:3e3}),!1;if(""==t||null==t||null==t)return this._snackBar.open("Please select addon gender*","Close",{duration:3e3}),!1;if(""==n||null==n)return this._snackBar.open("Please enter mobile number*","Close",{duration:3e3}),!1;if(""==i)return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(i))return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(""==s||null==s||null==s)return this._snackBar.open("Please select addon relationship*","Close",{duration:3e3}),!1;if(""==c||null==c||null==c)return this._snackBar.open("Please select addon stay with primary*","Close",{duration:3e3}),!1;this.showPopupAddOn2=!1;let l=this.tabAddOn;if("Add-on 1"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;const e=document.getElementById("addon1ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 2"==l){localStorage.setItem("adonFname2",e),localStorage.setItem("adonMname2",a),localStorage.setItem("adonLname2",o),localStorage.setItem("adonGender2",t),localStorage.setItem("adonMobile2",n),localStorage.setItem("adonEmail2",i),localStorage.setItem("adonRelationShip2",s),localStorage.setItem("addonStayPrimary2",r),this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!0;const c=document.getElementById("addon2ID");null!=c&&c.classList.add("activeBtnTD")}else if("Add-on 3"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const e=document.getElementById("addon3ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 4"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const e=document.getElementById("addon4ID");null!=e&&e.classList.add("activeBtnTD")}else this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!0,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;this.obj_AddOn_Two={addOnFirstName:this.addOnFirstName2,addOnMiddleName:this.addOnMiddleName2?this.addOnMiddleName2:"",addOnLastName:this.addOnLastName2?this.addOnLastName2:"",addOnGender:this.addOnGender2,addonMobile:this.addonMobile2,addOnEmail:this.addOnEmail2,addOnRelationShip:this.addOnRelationShip2,addOnStayPrimary:this.addOnStayPrimary2};let d=Object.keys(this.obj_AddOn_Two).length;this.checkLengthAddon2=0!=d}saveAddonBtn3(){let e=this.addOnFirstName3,t=this.addOnGender3,n=this.addonMobile3,i=this.addOnEmail3,a=this.addOnMiddleName3,o=this.addOnLastName3,r=this.addOnStayPrimary3,s=this.addOnRelationShip3,c=this.addOnStayPrimary3;if(""==e||null==e)return this._snackBar.open("Please enter addon first name*","Close",{duration:3e3}),!1;if(""==t||null==t||null==t)return this._snackBar.open("Please select addon gender*","Close",{duration:3e3}),!1;if(""==n||null==n)return this._snackBar.open("Please enter mobile number*","Close",{duration:3e3}),!1;if(""==i)return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(i))return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(""==s||null==s||null==s)return this._snackBar.open("Please select addon relationship*","Close",{duration:3e3}),!1;if(""==c||null==c||null==c)return this._snackBar.open("Please select addon stay with primary*","Close",{duration:3e3}),!1;this.showPopupAddOn3=!1;let l=this.tabAddOn;if("Add-on 1"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;const e=document.getElementById("addon1ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 2"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!0;const e=document.getElementById("addon2ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 3"==l){localStorage.setItem("adonFname3",e),localStorage.setItem("adonMname3",a),localStorage.setItem("adonLname3",o),localStorage.setItem("adonGender3",t),localStorage.setItem("adonMobile3",n),localStorage.setItem("adonEmail3",i),localStorage.setItem("adonRelationShip3",s),localStorage.setItem("addonStayPrimary3",r),this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const c=document.getElementById("addon3ID");null!=c&&c.classList.add("activeBtnTD")}else if("Add-on 4"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const e=document.getElementById("addon4ID");null!=e&&e.classList.add("activeBtnTD")}else this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!0,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;this.obj_AddOn_Three={addOnFirstName:this.addOnFirstName3,addOnMiddleName:this.addOnMiddleName3?this.addOnMiddleName3:"",addOnLastName:this.addOnLastName3?this.addOnLastName3:"",addOnGender:this.addOnGender3,addonMobile:this.addonMobile3,addOnEmail:this.addOnEmail3,addOnRelationShip:this.addOnRelationShip3,addOnStayPrimary:this.addOnStayPrimary3};let d=Object.keys(this.obj_AddOn_Three).length;this.checkLengthAddon3=0!=d}saveAddonBtn4(){let e=this.addOnFirstName4,t=this.addOnGender4,n=this.addonMobile4,i=this.addOnEmail4,a=this.addOnMiddleName4,o=this.addOnLastName4,r=this.addOnStayPrimary4,s=this.addOnRelationShip4,c=this.addOnStayPrimary4;if(""==e||null==e)return this._snackBar.open("Please enter addon first name*","Close",{duration:3e3}),!1;if(""==t||null==t||null==t)return this._snackBar.open("Please select addon gender*","Close",{duration:3e3}),!1;if(""==n||null==n)return this._snackBar.open("Please enter mobile number*","Close",{duration:3e3}),!1;if(""==i)return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(i))return this._snackBar.open("Please enter valid addon email ID*","Close",{duration:3e3}),!1;if(""==s||null==s||null==s)return this._snackBar.open("Please select addon relationship*","Close",{duration:3e3}),!1;if(""==c||null==c||null==c)return this._snackBar.open("Please select addon stay with primary*","Close",{duration:3e3}),!1;this.showPopupAddOn4=!1;let l=this.tabAddOn;if("Add-on 1"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;const e=document.getElementById("addon1ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 2"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!0;const e=document.getElementById("addon2ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 3"==l){this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const e=document.getElementById("addon3ID");null!=e&&e.classList.add("activeBtnTD")}else if("Add-on 4"==l){localStorage.setItem("adonFname4",e),localStorage.setItem("adonMname4",a),localStorage.setItem("adonLname4",o),localStorage.setItem("adonGender4",t),localStorage.setItem("adonMobile4",n),localStorage.setItem("adonEmail4",i),localStorage.setItem("adonRelationShip4",s),localStorage.setItem("addonStayPrimary4",r),this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!1,this.addOnBtn3Disabled=!1,this.addOnBtn4Disabled=!1;const c=document.getElementById("addon4ID");null!=c&&c.classList.add("activeBtnTD")}else this.addOnBtn1Disabled=!1,this.addOnBtn2Disabled=!0,this.addOnBtn3Disabled=!0,this.addOnBtn4Disabled=!0;this.obj_AddOn_Four={addOnFirstName:this.addOnFirstName4,addOnMiddleName:this.addOnMiddleName4?this.addOnMiddleName4:"",addOnLastName:this.addOnLastName4?this.addOnLastName4:"",addOnGender:this.addOnGender4,addonMobile:this.addonMobile4,addOnEmail:this.addOnEmail4,addOnRelationShip:this.addOnRelationShip4,addOnStayPrimary:this.addOnStayPrimary4};let d=Object.keys(this.obj_AddOn_Four).length;this.checkLengthAddon4=0!=d}getIntestedDetailsMethod(e){for(let t=0;t<this._detailsListOfInterested.length;t++)if("CustomerName"==this._detailsListOfInterested[t].labelName.split('"').join("")){let e=this._detailsListOfInterested[t].valueOfLabel.split(" ");this.createdForm.controls.customer_firstName.patchValue(e[0]),this.createdForm.controls.customer_middleName.patchValue([e[1]]),this.createdForm.controls.customer_lastName.patchValue(e[2])}else if("FatherName"==this._detailsListOfInterested[t].labelName.split('"').join("")){let e=this._detailsListOfInterested[t].valueOfLabel.split(" ");this.createdForm.controls.father_firstName.patchValue(e[0]),this.createdForm.controls.father_middleName.patchValue([e[1]]),this.createdForm.controls.father_lastName.patchValue(e[2])}else if("MotherName"==this._detailsListOfInterested[t].labelName.split('"').join("")){let e=this._detailsListOfInterested[t].valueOfLabel.split(" ");this.createdForm.controls.mother_firstName.patchValue(e[0]),this.createdForm.controls.mother_middleName.patchValue([e[1]]),this.createdForm.controls.mother_lastName.patchValue(e[2])}else"qdeStatus"==this._detailsListOfInterested[t].labelName.split('"').join("")?(this.tabQDE=this._detailsListOfInterested[t].valueOfLabel,"Approve"==this.tabQDE?this.isShowDocStatus=!0:"Reject"==this.tabQDE&&(this.isShowDocStatus=!1,this.isShowKYCSurrogate=!1,this.isShowSurrogateDocument=!1)):"documentStatus"==this._detailsListOfInterested[t].labelName.split('"').join("")?(this.tabDocStatus=this._detailsListOfInterested[t].valueOfLabel,"With Doc"==this.tabDocStatus?(this.isShowKYCSurrogate=!0,this.isShowSurrogateDocument=!0):"No Doc"==this.tabDocStatus&&(this.isShowKYCSurrogate=!0,this.isShowSurrogateDocument=!1)):"dob"==this._detailsListOfInterested[t].labelName.split('"').join("")||"kycDate"==this._detailsListOfInterested[t].labelName.split('"').join("")?this.createdForm.controls[this._detailsListOfInterested[t].labelName.split('"').join("")].patchValue(new Date(this._detailsListOfInterested[t].valueOfLabel)):"kycDateTime"==this._detailsListOfInterested[t].labelName.split('"').join("")&&this.createdForm.controls[this._detailsListOfInterested[t].labelName.split('"').join("")].patchValue(this._detailsListOfInterested[t].valueOfLabel.replace(".",":"))}onlyNumberValidationCode(e){return e.charCode>=48&&e.charCode<=57}omit_special_char_code(e){let t;return t=e.charCode,t>64&&t<91||t>96&&t<123||8==t||32==t||t>=48&&t<=57}getCustomerPreviewPopupMethod(e){console.log("StoredData :: ",JSON.parse(localStorage.getItem("PreviewData"))),console.log(JSON.stringify(e));let t=e;this._campaign_data=e,console.log(JSON.stringify(t)),t&&0!=t.length&&(this.current_campaign_data=t[0],this.printcurrentcustomer(t[0]))}printcurrentcustomer(e){if(null!=e){let t="";console.log(JSON.stringify(e)),this.current_campaign_data=e,e.dial_mode="preview_dial",this.current_campaign_data=e,this._nextCustomerName=e.name;let n=e.number.slice(3);this._nextCustomerNumber=n.slice(0,6).replace(/[0-9]/g,"X")+n.substring(6,10),this._next_CampaignName=e.lead_source,this._next_Stage=e.stage,t=e.customkvs,this.showHideNextCustomerUIScreen=!0,this.arrayCusVSNext=[];let i,a="";if(null==t);else{a=t,i=""==t?"":a.split("\\r");for(let e=0;e<i.length;e++)this.arrayCusVSNext.push({labelName:i[e].split(":")[0],valueOfLabel:i[e].split(":")[1]?i[e].split(":")[1]:"--"})}this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,console.log(this.arrayCusVSNext),0==this._counter1?(this.timerId=setInterval(()=>{this.countdown()},1e3),this._counter1++):(this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29)}}countdown(){this.timeprevious>25&&this.timeprevious<29&&this.timeLeft==this.timeprevious?clearTimeout(this.timerId):(this.timeprevious=parseInt(this.timeLeft),console.log("countdown",this.timeLeft),-1==this.timeLeft||0==this.timeLeft?(clearTimeout(this.timerId),this.DialBtn()):(document.getElementById("timersetID1").innerHTML=this.timeLeft,this.timeLeft--))}skipNextButton(){this.clearAddonLocalStorageData(),this.clearAddonLocalStorageData2(),this.clearAddonLocalStorageData3(),this.clearAddonLocalStorageData4(),this.nextcustomerDetails_show=!0;let e=this.current_campaign_data.id,t=this._campaign_data,n=t.findIndex(t=>t.id==e);if(console.log(n,"--",t.length),("NEW DATA"==t[0].stage&&0==t[0].rnrcount||"NEW DATA"==t[0].stage&&t[0].rnrcount>0||"FOLLOW-UP"==t[0].stage&&t[0].rnrcount>0)&&(n+1==t.length?setTimeout(()=>{this.stop_previow_dial()},100):(this.current_position=n,console.log(n),console.log(this._campaign_data[n+1]),setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.printcurrentcustomer(this._campaign_data[n+1])},500))),"FOLLOW-UP"==t[0].stage&&0==t[0].rnrcount)n+1==t.length?setTimeout(()=>{this.stop_previow_dial()},100):(this.current_position=n,console.log(n),console.log(this._campaign_data[n+1]),setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.printcurrentcustomer(this._campaign_data[n+1])},500));else if(t[0].rnrcount>0)n+1==t.length?setTimeout(()=>{this.stop_previow_dial()},100):(this.current_position=n,console.log(n),console.log(this._campaign_data[n+1]),setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.printcurrentcustomer(this._campaign_data[n+1])},500));else if("FOLLOW-UP"==t[0].stage&&t[0].flpcount>0&&"completed"!=t[0].responsestatus||t[0].rnrcount>0&&"NEW DATA"==t[0].stage)if(n+1==t.length)if(0==Object.keys(i).length&&1==this.isTruepredicitive&&0==this.sessionStarted)setTimeout(()=>{this.stop_previow_dial()},100);else{var i={user_id:this.user.id};this.api_end_point=this.myservice.get_API_End_Point(),console.log(this.api_end_point),this.API.getContactsWhtasapp(i,this.api_end_point).subscribe(e=>{if(console.log("getcontacts :: 6 ::"),e.success){let t=[];e.success.forEach(e=>{e.customer_details.forEach(e=>t.push(e))});let n=t.filter(e=>0==e.flpcount&&"NEW DATA"==e.stage&&0==e.rnrcount);console.log(JSON.stringify(n)),n.length>0?setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.getCustomerPreviewPopupMethod(n)},500):(this._snackBar.open("No Numbers to dial. Please press stop for calling.","Close",{duration:2e3}),setTimeout(()=>{this.stop_previow_dial()},100))}else this._snackBar.open("no number available for call","Close",{duration:2e3}),setTimeout(()=>{this.stop_previow_dial()},100)})}else this.current_position=n,console.log(n),console.log(this._campaign_data[n+1]),setTimeout(()=>{this._counter1=0,clearTimeout(this.timerId),this.timeLeft=29,document.getElementById("timersetID1").innerHTML="",document.getElementById("id1").style.display="none",setTimeout(()=>{document.getElementById("id1").style.display="block"},40),this.printcurrentcustomer(this._campaign_data[n+1])},500)}DialBtn(){this.clearAddonLocalStorageData(),this.clearAddonLocalStorageData2(),this.clearAddonLocalStorageData3(),this.clearAddonLocalStorageData4();let e=this.current_campaign_data;e.dialNum=this.current_campaign_data.number,e.dialing=1,e.call_type="preview_dial";let t="";t="SSL",e.promotional_call=e.is_promo,this.myservice.updateCallStatus(e),e=this.current_campaign_data,e.dialing=2,e.customerInfo={customer_name:this.current_campaign_data.name,customer_number:this.current_campaign_data.number,customkvs:this.current_campaign_data.customkvs,id:this.current_campaign_data.id,checkC2C:"c2cCallThere",feedback:this.current_campaign_data.feedback_json,campignType:"SSL",lead_source:this.current_campaign_data.lead_source,customer_tocontact:this.current_campaign_data.customer_tocontact},e.status="establishing",console.log("dd-debug21",e),this.myservice.updateCallStatus(e)}stopNextBtn(){this.clearAddonLocalStorageData(),this.clearAddonLocalStorageData2(),this.clearAddonLocalStorageData3(),this.clearAddonLocalStorageData4(),this._counter1=0,clearTimeout(this.timerId),this.dialog.open(pZ,{width:"40%",disableClose:!0,data:this.myUser}).afterClosed().subscribe(e=>{if(console.log(e),"true"==e){localStorage.removeItem("noExitC2CInStartBtn"),sessionStorage.removeItem("noExitC2CInStartBtn"),localStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.removeItem("nextPreviewDialingPopup"),localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.showHideNextCustomerUIScreen=!1,this.sessionStarted=!1,this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!0,this.myservice.updateCallSession(t),this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideStartCallButton=!0,this.showHideCallPad=!1;let e=this.myservice.get_stage_settings().extraoptions.filter(e=>"truepredictive"==e.name);1==Object.keys(e).length&&1==this.isTruepredicitive&&"true"==sessionStorage.getItem("setInStartForTruePredectiveON")&&(this.showHideCallingScreen=!0,this.sms_button_disalbed=!1,this.stop_preview_folloup=!0,this.RAD_START())}})}start_predictive_dial(){this._counter1=0,clearTimeout(this.timerId),this._cName="",this._cStage="",this._cPhoneNum="",this._cPhoneNUmWithoutMask="",this._proceedWithPd[0]&&"on"==this._proceedWithPd[0].definition?(localStorage.removeItem("c2cCallPresent"),this._snackBar.open("All Follow ups are called. Proceeding with PD campaigns","Close",{duration:2e3}),console.log("Starting PD.."),this._setFilterTruepredictive[0].definition="on",this.isTruepredicitive=!0,this._showPopupPreviewDialing=!1,this._dialingCallPrompt1="Checking for any available leads to call",this._dialingCallPrompt2="Please wait a moment..",this.sessionStarted=!0,this.endDisabled=!1,this.defaultDisabled=!0,this.showHideRedialCall=!1,this.showHideCallingScreen=!0,this.sms_button_disalbed=!1):this._snackBar.open("No more numbers to call","Close",{duration:2e3})}stop_previow_dial(){localStorage.removeItem("noExitC2CInStartBtn"),sessionStorage.removeItem("noExitC2CInStartBtn"),localStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.removeItem("nextPreviewDialingPopup"),localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.showHideNextCustomerUIScreen=!1,this.sessionStarted=!1,this.myservice.clearCallStatus();var e=this.myservice.getLastCallSession();e.nextaction="start-pd",this.myservice.updateCallSession(e),e.sessionStarted=!0,this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideStartCallButton=!0,this.showHideCallPad=!1}check_dialler_setting(){let e=this.myservice.get_stage_settings().extraoptions.filter(e=>"unscheduledcall"==e.name);e&&e.length>0&&(this.isStageDial=!1,"off"==e[0].definition?this.isStageDial=!1:(this.isStageDial=!0,this.showHideStartPage=!0,this.showHideDiallerPage=!1))}go_to_dashboard(){this._dialingCallPrompt1="Please wait. Connecting your call",this._dialingCallPrompt2="Your call will be auto answered",setTimeout(()=>{localStorage.removeItem("noExitC2CInStartBtn"),sessionStorage.removeItem("noExitC2CInStartBtn"),localStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.removeItem("nextPreviewDialingPopup"),localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.showHideNextCustomerUIScreen=!1,this.sessionStarted=!1,this.myservice.clearCallStatus();var e=this.myservice.getLastCallSession();this.myservice.updateCallSession(e)},1e3)}getTabList(){let e=new Map;var t={user_id:this.user.id};this.api_end_point=this.myservice.get_API_End_Point(),this.API.getContactsWhtasapp(t,this.api_end_point).subscribe(t=>{if(console.log("getcontacts :: 7 ::"),t.success){var n=JSON.parse(JSON.stringify(t.success));for(let t=0;t<n[0].customer_details.length;t++)e.set(n[0].customer_details[t].id,{address:n[0].customer_details[t].address,call_status:n[0].customer_details[t].call_status,created_at:n[0].customer_details[t].created_at,customkvs:n[0].customer_details[t].customkvs,designation:n[0].customer_details[t].designation,email:n[0].customer_details[t].email,event_type:n[0].customer_details[t].event_type,id:n[0].customer_details[t].id,lead_source:n[0].customer_details[t].lead_source,name:n[0].customer_details[t].name,number:n[0].customer_details[t].number,start_time:n[0].customer_details[t].start_time,transactionid:n[0].customer_details[t].transactionid,updated_at:n[0].customer_details[t].updated_at,url:n[0].customer_details[t].url,flpcount:n[0].customer_details[t].flpcount,feedback:n[0].customer_details[t].feedback});localStorage.setItem("PreviewData",JSON.stringify(Array.from(e.entries())))}},e=>{console.log(e)})}panFormat(){this.wrongPanFormat=!1;let e=this.createdForm.controls.PAN_No.value;if(0==e.length)this.wrongPanFormat=!1;else if(-1==e.search(/^([a-zA-Z]{5})(\d{4})([a-zA-Z]{1})$/))return this.wrongPanFormat=!0,!1}radioQdeLocationChange(e){this.qdeLocationRadioModel=e,this.showHideOtherLocationQDE="Other"==e}onlyAlphabetAllow(e){var t=e.keyCode;return 8==t||9==t||t>64&&t<91||t>96&&t<123}radioPicupLocationChange(e){this.pickupLocationRadioModel=e,this.showHideOtherPickupLocation="Other"==e}radioPicupLocationChangeAddon1(e){this.pickupLocationRadioAddon1Model=e,this.showHideOtherPickupLocationAddon1=!0}radioPicupLocationChangeAddon2(e){this.pickupLocationRadioAddon2Model=e,this.showHideOtherPickupLocationAddon2=!0}radioPicupLocationChangeAddon3(e){this.pickupLocationRadioAddon3Model=e,this.showHideOtherPickupLocationAddon3=!0}radioPicupLocationChangeAddon4(e){this.pickupLocationRadioAddon4Model=e,this.showHideOtherPickupLocationAddon4=!0}viewOnlyCustDetails(e,t){let n=e.controls.customer_Title.value?e.controls.customer_Title.value:"",i=e.controls.customer_firstName.value?e.controls.customer_firstName.value:"",a=e.controls.customer_middleName.value?e.controls.customer_middleName.value:"",o=e.controls.customer_lastName.value?e.controls.customer_lastName.value:"",r=Q(e.controls.dob.value,"YYYY-MM-DDTHH:mm:ss").format("DD/MM/YYYY"),s=e.controls.nationality.value,c=e.controls.father_firstName.value?e.controls.father_firstName.value:"",l=e.controls.father_middleName.value?e.controls.father_middleName.value:"",d=e.controls.father_lastName.value?e.controls.father_lastName.value:"",b=e.controls.mother_firstName.value?e.controls.mother_firstName.value:"",u=e.controls.mother_middleName.value?e.controls.mother_middleName.value:"",p=e.controls.mother_lastName.value?e.controls.mother_lastName.value:"",h=e.controls.PAN_No.value,m=e.controls.companyName.value,g=e.controls.residance_address.value,f=e.controls.designation.value,_=e.controls.residence_pin_code.value,v=e.controls.companyAddress.value,C=e.controls.landMark.value,S=e.controls.companyLandMarkMark.value,y=e.controls.company_pinCode.value,w=e.controls.zone.value,x=e.controls.officialEmailId.value,W=e.controls.mobileNumber.value,k=e.controls.occupationType.value,X=e.controls.personalEmailId.value,M=e.controls.netIncome.value,P=e.controls.remarksField.value;this.View_CustomerName=n.toUpperCase()+" "+i.toUpperCase()+" "+a.toUpperCase()+" "+o.toUpperCase(),this.View_DateofBirth="Invalid date"==r?"":r,this.view_natioanality=s.toUpperCase(),this.View_FatherName=c.toUpperCase()+" "+l.toUpperCase()+" "+d.toUpperCase(),this.View_MotherName=b.toUpperCase()+" "+u.toUpperCase()+" "+p.toUpperCase(),this.View_PANNumber=h.toUpperCase(),this.View_ResidenceAddress=g.toUpperCase(),this.View_ResidencePINCODE=_,this.View_LandMark=C.toUpperCase(),this.view_Zone=w.toUpperCase(),this.view_Mobile=W,this.view_PersonalEmailId=X.toUpperCase(),this.View_CompanyName=m.toUpperCase(),this.View_Designation=f.toUpperCase(),this.View_CompanyAddress=v.toUpperCase(),this.View_companyLandmark=S.toUpperCase(),this.View_CompanyPINCODE=y,this.View_OfficialEmailID=x.toUpperCase(),this.View_OccupationType=k.toUpperCase(),this.View_NetIncome=M,this.View_Remarks=P.toUpperCase(),this.obj_AddOn_One&&this.obj_AddOn_One.addOnFirstName&&(this.View_Addon1Fullname=this.obj_AddOn_One.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_One.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_One.addOnLastName.toUpperCase(),this.View_Addon1Gender=this.obj_AddOn_One.addOnGender.toUpperCase(),this.View_Addon1Email=this.obj_AddOn_One.addOnEmail.toUpperCase(),this.View_Addon1Mobile=this.obj_AddOn_One.addonMobile,this.View_Addon1Relationship=this.obj_AddOn_One.addOnRelationShip.toUpperCase(),this.View_Addon1StayPrimary=this.obj_AddOn_One.addOnStayPrimary.toUpperCase()),this.obj_AddOn_Two&&this.obj_AddOn_Two.addOnFirstName&&(this.View_Addon2Fullname=this.obj_AddOn_Two.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Two.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Two.addOnLastName.toUpperCase(),this.View_Addon2Gender=this.obj_AddOn_Two.addOnGender.toUpperCase(),this.View_Addon2Email=this.obj_AddOn_Two.addOnEmail.toUpperCase(),this.View_Addon2Mobile=this.obj_AddOn_Two.addonMobile,this.View_Addon2Relationship=this.obj_AddOn_Two.addOnRelationShip.toUpperCase(),this.View_Addon2StayPrimary=this.obj_AddOn_Two.addOnStayPrimary.toUpperCase()),this.obj_AddOn_Three&&this.obj_AddOn_Three.addOnFirstName&&(this.View_Addon3Fullname=this.obj_AddOn_Three.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Three.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Three.addOnLastName.toUpperCase(),this.View_Addon3Gender=this.obj_AddOn_Three.addOnGender.toUpperCase(),this.View_Addon3Email=this.obj_AddOn_Three.addOnEmail.toUpperCase(),this.View_Addon3Mobile=this.obj_AddOn_Three.addonMobile,this.View_Addon3Relationship=this.obj_AddOn_Three.addOnRelationShip.toUpperCase(),this.View_Addon3StayPrimary=this.obj_AddOn_Three.addOnStayPrimary.toUpperCase()),this.obj_AddOn_Four&&this.obj_AddOn_Four.addOnFirstName&&(this.View_Addon4Fullname=this.obj_AddOn_Four.addOnFirstName.toUpperCase()+" "+this.obj_AddOn_Four.addOnMiddleName.toUpperCase()+" "+this.obj_AddOn_Four.addOnLastName.toUpperCase(),this.View_Addon4Gender=this.obj_AddOn_Four.addOnGender.toUpperCase(),this.View_Addon4Email=this.obj_AddOn_Four.addOnEmail.toUpperCase(),this.View_Addon4Mobile=this.obj_AddOn_Four.addonMobile,this.View_Addon4Relationship=this.obj_AddOn_Four.addOnRelationShip.toUpperCase(),this.View_Addon4StayPrimary=this.obj_AddOn_Four.addOnStayPrimary.toUpperCase());let O=Object.keys(this.obj_AddOn_One).length;this.checkLengthAddon1=0!=O;let D=Object.keys(this.obj_AddOn_Two).length;this.checkLengthAddon2=0!=D;let T=Object.keys(this.obj_AddOn_Three).length;this.checkLengthAddon3=0!=T;let I=Object.keys(this.obj_AddOn_Four).length;this.checkLengthAddon4=0!=I,this.showHideViewCust1=!0,this.showNextButton=!1,this.showNextViewButton=!0,console.log("showNextSubmitButton :: 2 "),this.showNextSubmitButton=!0}closeView1(){this.showHideViewCust1=!1}cardTypeKeyup(){let e=this.createdForm.controls.cardType.value;this.errorMsgCardType=e.length>0&&e.length<2?"Please enter card type with minimum 2 letters*":""}applictionNumberKeyup(){let e=this.createdForm.controls.applicationNumber.value;this.errorMsgApplication=e.length>0&&e.length<13?"Please enter 13 digits application number*":""}fetchFollowUpData(e){let t=[];if(e)for(var n in e)if(console.log("feedback values :: ",n),"submit_date"!=n){const i=this.insertSpaces(n.replace(/\\/g,"")),a=e[n]?e[n].replaceAll(null,"").replace("Invalid date",""):"--";t.push({labelName:i,valueOfLabel:a})}this.getAutoPopulateForFollow(t)}insertSpaces(e){return e=this.insertCapital(e.replace(/([a-z])([A-Z])/g,"$1 $2").replace("_"," ").replace("KYC Surrogates","KYC")),this.insertCapital(e.replace(/([A-Z])([A-Z][a-z])/g,"$1 $2").replace("_"," ").replace("No","Number"))}insertCapital(e){const t=e.split(" ");for(let n=0;n<t.length;n++)t[n]=t[n][0]+t[n].substr(1);return t.join(" ").replace(","," ").replace("dob","Date of Birth").replace("residence","Residence").replace("residance","Residence").replace("Dob","Date of Birth").replace("Kyc","Appointment").replace("company","Company").replace("kyc","Appointment")}getAutoPopulateForFollow(e){let t="",n=[],i="",a="",o="",r=[],s="",c=[],l="",d="",b="",u="",p="",h="",m="",g="",f="",_="",v="",C="",S="",y="",w="",x="",W="",k="",X="",M="",P="",O="";e.filter(e=>"Customer Name"==e.labelName||"customer name"==e.labelName)[0]&&(t=e.filter(e=>"Customer Name"==e.labelName||"customer name"==e.labelName)[0].valueOfLabel,n=t.split(" ")),e.filter(e=>"Date of Birth"==e.labelName||"date of birth"==e.labelName)[0]&&(i=e.filter(e=>"Date of Birth"==e.labelName||"date of birth"==e.labelName)[0].valueOfLabel),e.filter(e=>"Nationality"==e.labelName||"nationality"==e.labelName)[0]&&(a=e.filter(e=>"Nationality"==e.labelName||"nationality"==e.labelName)[0].valueOfLabel.toLowerCase()),e.filter(e=>"Father Name"==e.labelName||"father name"==e.labelName)[0]&&(o=e.filter(e=>"Father Name"==e.labelName||"father name"==e.labelName)[0].valueOfLabel,r=o.split(" ")),e.filter(e=>"Mother Name"==e.labelName||"mother name"==e.labelName)[0]&&(s=e.filter(e=>"Mother Name"==e.labelName||"mother name"==e.labelName)[0].valueOfLabel,c=s.split(" ")),e.filter(e=>"PAN Number"==e.labelName||"pan number"==e.labelName)[0]&&(l=e.filter(e=>"PAN Number"==e.labelName||"pan number"==e.labelName)[0].valueOfLabel),e.filter(e=>"Residence address"==e.labelName||"residence address"==e.labelName)[0]&&(d=e.filter(e=>"Residence address"==e.labelName||"residence address"==e.labelName)[0].valueOfLabel),e.filter(e=>"Residence pin code"==e.labelName||"residence pin code"==e.labelName)[0]&&(b=e.filter(e=>"Residence pin code"==e.labelName||"residence pin code"==e.labelName)[0].valueOfLabel),e.filter(e=>"Residence land Mark"==e.labelName||"residence land mark"==e.labelName)[0]&&(u=e.filter(e=>"Residence land Mark"==e.labelName||"residence land mark"==e.labelName)[0].valueOfLabel),e.filter(e=>"Zone"==e.labelName||"zone"==e.labelName)[0]&&(p=e.filter(e=>"Zone"==e.labelName||"zone"==e.labelName)[0].valueOfLabel),e.filter(e=>"Mobile"==e.labelName||"mobile"==e.labelName)[0]&&(h=e.filter(e=>"Mobile"==e.labelName||"mobile"==e.labelName)[0].valueOfLabel),e.filter(e=>"Personal Email Id"==e.labelName||"personal email id"==e.labelName)[0]&&(m=e.filter(e=>"Personal Email Id"==e.labelName||"personal email id"==e.labelName)[0].valueOfLabel),e.filter(e=>"Company Name"==e.labelName||"company name"==e.labelName)[0]&&(g=e.filter(e=>"Company Name"==e.labelName||"company name"==e.labelName)[0].valueOfLabel),e.filter(e=>"designation"==e.labelName)[0]&&(f=e.filter(e=>"designation"==e.labelName)[0].valueOfLabel),e.filter(e=>"Company Address"==e.labelName||"company address"==e.labelName)[0]&&(_=e.filter(e=>"Company Address"==e.labelName||"company address"==e.labelName)[0].valueOfLabel),e.filter(e=>"Company Landmark"==e.labelName||"company landmark"==e.labelName)[0]&&(v=e.filter(e=>"Company Landmark"==e.labelName||"company landmark"==e.labelName)[0].valueOfLabel),e.filter(e=>"Company pin Code"==e.labelName||"company pin code"==e.labelName)[0]&&(C=e.filter(e=>"Company pin Code"==e.labelName||"company pin code"==e.labelName)[0].valueOfLabel),e.filter(e=>"official Email Id"==e.labelName||"official email id"==e.labelName)[0]&&(S=e.filter(e=>"official Email Id"==e.labelName||"official email id"==e.labelName)[0].valueOfLabel),e.filter(e=>"Occupation Type"==e.labelName||"occupation type"==e.labelName)[0]&&(y=e.filter(e=>"Occupation Type"==e.labelName||"occupation type"==e.labelName)[0].valueOfLabel),e.filter(e=>"Net Income"==e.labelName||"net income"==e.labelName)[0]&&(w=e.filter(e=>"Net Income"==e.labelName||"net income"==e.labelName)[0].valueOfLabel),e.filter(e=>"Remark"==e.labelName)[0]&&(x=e.filter(e=>"Remark"==e.labelName||"remark"==e.labelName)[0].valueOfLabel);let D=e.filter(e=>"Application Number"==e.labelName||"application number"==e.labelName),T="";D&&D.length>0&&(T=e.filter(e=>"Application Number"==e.labelName||"application number"==e.labelName)[0].valueOfLabel),e.filter(e=>"Card Type"==e.labelName||"card type"==e.labelName)[0]&&(W=e.filter(e=>"Card Type"==e.labelName||"card type"==e.labelName)[0].valueOfLabel),e.filter(e=>"qde Status"==e.labelName||"qde status"==e.labelName)[0]&&(k=e.filter(e=>"qde Status"==e.labelName||"qde status"==e.labelName)[0].valueOfLabel,this.tabQDE="--"==k?k:""),e.filter(e=>"document Status"==e.labelName||"document status"==e.labelName)[0]&&(X=e.filter(e=>"document Status"==e.labelName||"document status"==e.labelName)[0].valueOfLabel,this.tabDocStatus="--"==X?X:""),e.filter(e=>"KYC"==e.labelName)[0]&&e.filter(e=>"KYC"==e.labelName),e.filter(e=>"surrogate Document"==e.labelName||"surrogate document"==e.labelName)[0]&&e.filter(e=>"surrogate Document"==e.labelName||"surrogate document"==e.labelName),e.filter(e=>"Appointment Date"==e.labelName||"appointment date"==e.labelName)[0]&&(M=e.filter(e=>"Appointment Date"==e.labelName||"appointment date"==e.labelName)[0].valueOfLabel),e.filter(e=>"Appointment Date Time"==e.labelName||"appointment date time"==e.labelName)[0]&&(P=e.filter(e=>"Appointment Date Time"==e.labelName||"appointment date time"==e.labelName)[0].valueOfLabel),e.filter(e=>"pickup Location"==e.labelName||"pickup Location"==e.labelName)[0]&&(O=e.filter(e=>"pickup Location"==e.labelName||"pickup Location"==e.labelName)[0].valueOfLabel,this.pickupLocationRadioModel=O.split("-")[0]),""==h&&(h=this.createdForm.value.mobileNumber),this.createdForm.patchValue({customer_Title:n[0],customer_firstName:n[1],customer_lastName:n[3],customer_middleName:n[2],dob:"Invalid date"==i?"":Q(i,"DD-MM-YYYY"),nationality:a?a.charAt(0).toUpperCase()+a.slice(1):"",father_firstName:r[0],father_lastName:r[2],father_middleName:r[1],mother_firstName:c[0],mother_lastName:c[2],mother_middleName:c[1],PAN_No:"--"==l?"":l.toUpperCase(),residance_address:"--"==d?"":d,residence_pin_code:"--"==b?"":b,landMark:"--"==u?"":u,zone:"--"==p?"":p,personalEmailId:"--"==m?"":m,mobileNumber:"--"==h?"":h,occupationType:"--"==y?"":y.toUpperCase(),companyName:"--"==g?"":g,designation:"--"==f?"":f,companyAddress:"--"==_?"":_,companyLandMarkMark:"--"==v?"":v,company_pinCode:"--"==C?"":C,netIncome:"--"==w?"":w,officialEmailId:"--"==S?"":S,applicationNumber:"--"==T?"":T,cardType:"--"==W?"":W,kycDate:"Invalid date"==M?"":Q(M,"DD-MM-YYYY"),kycDateTime:"--"==P?"":P,qde_location:O.split("-")[1],remarksField:"--"==x?"":x})}fetchFollowUpForAddonData(e){let t=e.replace(/['"]+/g,"").replaceAll(",","/r").split("/r"),n=[];for(let i=0;i<t.length;i++)n.push({labelName:this.insertSpaces(t[i].split(":")[0].replace(/\\/g,"")),valueOfLabel:t[i].split(":")[1]?t[i].split(":")[1].replaceAll(null,"").replace("Invalid date",""):"--"});this.AddonDataGet(n)}AddonDataGet(e){let t=e.filter(e=>"Addon1 Name"==e.labelName)[0].valueOfLabel.split(" "),n=e.filter(e=>"Addon1 Gender"==e.labelName)[0].valueOfLabel,i=e.filter(e=>"Addon1 Mobile"==e.labelName)[0].valueOfLabel,a=e.filter(e=>"Addon1 Email"==e.labelName)[0].valueOfLabel,o=e.filter(e=>"Addon1 Relationship"==e.labelName)[0].valueOfLabel,r=e.filter(e=>"Addon1 Stay Primary"==e.labelName)[0].valueOfLabel,s=e.filter(e=>"Addon2 Name"==e.labelName)[0].valueOfLabel.split(" "),c=e.filter(e=>"Addon2 Gender"==e.labelName)[0].valueOfLabel,l=e.filter(e=>"Addon2 Mobile"==e.labelName)[0].valueOfLabel,d=e.filter(e=>"Addon2 Email"==e.labelName)[0].valueOfLabel,b=e.filter(e=>"Addon2 Relationship"==e.labelName)[0].valueOfLabel,u=e.filter(e=>"Addon2 Stay Primary"==e.labelName)[0].valueOfLabel,p=e.filter(e=>"Addon3 Name"==e.labelName)[0].valueOfLabel.split(" "),h=e.filter(e=>"Addon3 Gender"==e.labelName)[0].valueOfLabel,m=e.filter(e=>"Addon3 Mobile"==e.labelName)[0].valueOfLabel,g=e.filter(e=>"Addon3 Email"==e.labelName)[0].valueOfLabel,f=e.filter(e=>"Addon3 Relationship"==e.labelName)[0].valueOfLabel,_=e.filter(e=>"Addon3 Stay Primary"==e.labelName)[0].valueOfLabel,v=e.filter(e=>"Addon4 Name"==e.labelName)[0].valueOfLabel.split(" "),C=e.filter(e=>"Addon4 Gender"==e.labelName)[0].valueOfLabel,S=e.filter(e=>"Addon4 Mobile"==e.labelName)[0].valueOfLabel,y=e.filter(e=>"Addon4 Email"==e.labelName)[0].valueOfLabel,w=e.filter(e=>"Addon4 Relationship"==e.labelName)[0].valueOfLabel,x=e.filter(e=>"Addon4 Stay Primary"==e.labelName)[0].valueOfLabel;this.addOnFirstName=t[0],this.addOnMiddleName=t[1],this.addOnLastName=t[2],this.addOnGender="--"==n?"":n,this.addonMobile="--"==i?"":i,this.addOnEmail="--"==a?"":a,this.addOnRelationShip="--"==o?"":o,this.addOnStayPrimary="--"==r?"":r,this.addOnFirstName2=s[0],this.addOnMiddleName2=s[1],this.addOnLastName2=s[2],this.addOnGender2="--"==c?"":c,this.addonMobile2="--"==l?"":l,this.addOnEmail2="--"==d?"":d,this.addOnRelationShip2="--"==b?"":b,this.addOnStayPrimary2="--"==u?"":u,this.addOnFirstName3=p[0],this.addOnMiddleName3=p[1],this.addOnLastName3=p[2],this.addOnGender3="--"==h?"":h,this.addonMobile3="--"==m?"":m,this.addOnEmail3="--"==g?"":g,this.addOnRelationShip3="--"==f?"":f,this.addOnStayPrimary3="--"==_?"":_,this.addOnFirstName4=v[0],this.addOnMiddleName4=v[1],this.addOnLastName4=v[2],this.addOnGender4="--"==C?"":C,this.addonMobile4="--"==S?"":S,this.addOnEmail4="--"==y?"":y,this.addOnRelationShip4="--"==w?"":w,this.addOnStayPrimary4="--"==x?"":x}residencePincode(){let e=this.createdForm.controls.residence_pin_code.value;this.isResidencePinCode=e.length>0&&e.length<6}companyPincode(){let e=this.createdForm.controls.company_pinCode.value;this.isCompanyPinCode=e.length>0&&e.length<6}emailIDValidationOfficial(){let e=this.createdForm.controls.officialEmailId.value;this.isCompanyEmail=""!=e&&0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(e)}emailIDValidationPersonal(){let e=this.createdForm.controls.personalEmailId.value;this.isPersonalEmail=""!=e&&0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(e)}clickCallForRedial(){1==this.isTruepredicitive?(console.log("PD"),this.endCallSessionBtn()):(this.redialForSalespdate=!0,this.redialAfterFirstCall=!0,this.submitFormContact(this.createdForm,"NEXT","button2"),console.log("PRIVIEW"),this.callRedialFunction())}callRedialFunction(){var e;this._snackBar.open("Please wait connecting","Close",{duration:4e3}),this.redialBtnUI=!1,this.redialForRNR=!1;let t=this.customerInfo.customer_number,n={customer_name:this.customerInfo.customer_name,user_id:this.user.id,caller_id:this._caller_id,promotional_call:this.sipPromo,networktype:"WIFI",pingdelay:"45",call_type:"",customer_tocontact:null===(e=this.customerInfo)||void 0===e?void 0:e.id};this.typeTab="",this.sipIDToProcess&&this.sipUser&&(console.log("-init-SIP--",this.sipUser),this.sip_con=new bZ(this.sipUser,this.sipPromo)),n.customer_number=t,n.telco_partner="TTS",n.agent_number=n.promotional_call?this.myUser.TTS_extension_promo:this.myUser.TTS_extension,n.cli=this._caller_id,n.call_type="manual_call",console.log("siptogsmcall 1 ::: ",n),this.API.siptogsmcall(n,this.api_end_point).subscribe(e=>{console.log(e),this.redialBtnUI=!0,this.redialForRNR=!0,e=JSON.stringify(e.success.message).replace(/['"]+/g,""),console.log("orignate failed ::: ",e.replace(/['"]+/g,"")),"Originate failed"==e||"Endpoint request timed out"==e||this._snackBar.open("Please wait while connecting","Close",{duration:4e3})})}endcallPD(){if("on"==this._setFilterTruepredictive[0].definition){let e=this.callStatus;if(this.callStatus.transactionid&&"accepted"==this.callStatus.status){let t={number:this.callStatus.customerInfo.customer_number?this.callStatus.customerInfo.customer_number:this.callStatus.lastDialled,call_id:e.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected",promotional_call:this.sipPromo,telco_partner:"TTS"};console.log(JSON.stringify(t)),this.API.Disconnect_tts_c2c_API(t,this.api_end_point).subscribe(e=>{},e=>{console.log(e)})}}}selectHourChange(e){this._hotcoldTimeHour="",this._hotcoldTimeHour=e}selectMinuteChange(e){this._hotcoldTimeMinute="",this._hotcoldTimeMinute=e}selectAMPMChange(e){this._hotcoldTimeAmPm="",this._hotcoldTimeAmPm=e}convertTime12to24(e){const[t,n]=e.split(" 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new(t||e)(i.Rb(K.a),i.Rb(K.h),i.Rb(A6))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-audio-dialog"]],decls:25,vars:5,consts:[[1,"col-md-12"],[2,"text-align","center"],[1,"row",2,"margin-top","4px"],["min","0","step","1",1,"time-slider",3,"max","value","disabled","input"],["align","end"],[1,"btn-grp"],["mat-button","","matTooltip","Play",3,"click"],["mat-button","","matTooltip","Pause",1,"action_btn",3,"click"],[2,"text-align","right","margin-top","30px"],["mat-button","",1,"action_btn",3,"click"]],template:function(e,t){1&e&&(i.Xb(0,"div",0),i.Xb(1,"h4",1),i.Xb(2,"b"),i.Sc(3," Call Recordings "),i.Wb(),i.Wb(),i.Xb(4,"div",2),i.Xb(5,"div",0),i.Xb(6,"mat-dialog-content"),i.Xb(7,"mat-slider",3),i.ic("input",(function(e){return t.onSliderChangeEnd(e)})),i.Wb(),i.Xb(8,"div"),i.Sc(9),i.Sb(10,"br"),i.Sc(11),i.Wb(),i.Wb(),i.Wb(),i.Xb(12,"div",0),i.Xb(13,"mat-dialog-actions",4),i.Xb(14,"div",5),i.Xb(15,"button",6),i.ic("click",(function(){return t.play()})),i.Xb(16,"mat-icon"),i.Sc(17,"play_arrow"),i.Wb(),i.Wb(),i.Xb(18,"button",7),i.ic("click",(function(){return t.pause()})),i.Xb(19,"mat-icon"),i.Sc(20,"pause"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(21,"div",0),i.Xb(22,"div",8),i.Xb(23,"button",9),i.ic("click",(function(){return t.close()})),i.Sc(24,"CLOSE"),i.Wb(),i.Wb(),i.Wb(),i.Wb()),2&e&&(i.Cb(7),i.tc("max",null==t.state?null:t.state.duration)("value",null==t.state?null:t.state.currentTime)("disabled",null==t.state?null:t.state.error),i.Cb(2),i.Uc(" Duration: ",null==t.state?null:t.state.readableDuration,""),i.Cb(2),i.Uc(" Current time: ",null==t.state?null:t.state.readableCurrentTime," "))},directives:[K.f,nM.a,K.c,ie.a,k.a,W.a],styles:[".time-slider[_ngcontent-%COMP%]{width:100%}button[_ngcontent-%COMP%]{margin-left:10px}"]}),e})(),E6=(()=>{class e{constructor(e,t){this.viewData=e,this._dialogRef=t}ngOnInit(){console.log(this.viewData.obj),this.readdata=this.viewData.obj}close(){this._dialogRef.close("true")}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(K.a),i.Rb(K.h))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-notification-read"]],decls:15,vars:2,consts:[[1,"col-md-12"],[2,"text-align","center"],[1,"row",2,"margin-top","4px"],[2,"text-align","right","margin-top","30px"],["mat-button","",1,"mat-focus-indicator","mat-button","mat-button-base",2,"border","1px solid #3fb91f !important","background","#fff !important","color","#3fb91f !important",3,"click"]],template:function(e,t){1&e&&(i.Xb(0,"div",0),i.Xb(1,"h4",1),i.Xb(2,"b"),i.Sc(3," Notification "),i.Wb(),i.Wb(),i.Xb(4,"div",2),i.Xb(5,"div",0),i.Xb(6,"div"),i.Xb(7,"h6"),i.Sc(8),i.Wb(),i.Xb(9,"p"),i.Sc(10),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(11,"div",0),i.Xb(12,"div",3),i.Xb(13,"button",4),i.ic("click",(function(){return t.close()})),i.Sc(14,"Close"),i.Wb(),i.Wb(),i.Wb(),i.Wb()),2&e&&(i.Cb(8),i.Tc(t.readdata.title),i.Cb(2),i.Tc(t.readdata.message))},styles:[".time-slider[_ngcontent-%COMP%]{width:100%}button[_ngcontent-%COMP%]{margin-left:10px}"]}),e})(),N6=(()=>{class e{constructor(t){console.log("--SIP Connection constructor  desktop-calling",t),e.SIP_USER_INFO=t,e.createConnection(t)}static createConnection(t){console.log("createConnection",t);let n={server:"wss://"+t.sip_domain,maxReconnectionAttempts:10,reconnectionTimeout:10,traceSip:!0},i=iI.UserAgent.makeURI("sip:"+t.sip_user);const a=new iI.UserAgent({authorizationPassword:t.sip_password,authorizationUsername:t.sip_auth,transportOptions:n,uri:i,log:{builtinEnabled:!1}});a.delegate={onInvite(n){e.incomingSession=n,console.log("---SIPConnection.incomingSession--",e.incomingSession),e.incomingSession.delegate={onRefer(e){}};const i=new MediaStream;t.subscription=t.myservice.getCallStatus().subscribe(e=>{t.callStatus=e,console.log("sp-log-debug5",e),console.log("SipConnection :: 6 ")}),e.incomingSession.stateChange.addListener(a=>{let o=t.myservice.getLastCallStatus()||{};switch(console.log("SIPConnection newstate :: ",a),a){case iI.SessionState.Establishing:e.call_terminated=!1,t.showHideCallingScreen=!0;let a=t.myservice.get_stage_settings();if(a&&a.extraoptions)for(let e of a.extraoptions)if("questionnaire"==e.name){let t=JSON.parse(e.definition);o.callFlowJsonSections=[{title:"",description:"",mandatory:"n",child:t}]}o&&o.dialing&&3==o.dialing&&(o.dialing=void 0,o.dialNum=void 0),o.status="establishing",o.callStart=Q().utc(),t.myservice.updateCallStatus(o),t.counter=0;break;case iI.SessionState.Established:e.call_answered=!0,t.showHideCallingScreen=!1,e.call_terminated=!1,r=n,console.log("MediaSession",r),r.sessionDescriptionHandler.peerConnection.getReceivers().forEach(e=>{e.track&&i.addTrack(e.track)}),t.player.srcObject=i,t.player.play(),o.status="accepted",console.log("sp-debug4",o),t.myservice.updateCallStatus(o);break;case iI.SessionState.Terminated:console.log("SessionState.Terminated"),e.call_answered?"accepted"==o.status&&(e.call_terminated=!0,o.status="accepted",o.callEnd=Q().utc()):(o.status="establishing",o.callEnd=Q().utc()),t.myservice.updateCallStatus(o)}var r});const a={sessionDescriptionHandlerOptions:{constraints:{audio:!0,video:!1}}};console.log("Ringing now..Auto Answering in 3 seconds"),setTimeout(()=>{e.incomingSession.accept(a)},3e3)}},function(){const t=new iI.Registerer(a);try{e.sip_connected=!0,e.userAgent=a,a.start().then(()=>{t.register()},e=>{console.log("SIP Connection Start Error : ",e)})}catch(n){console.log("SIP Connection Start Catch Error : ",n)}}()}static sipOutgoingCall(e,t){const n={requestDelegate:{onAccept:e=>{console.log("Positive response = "+e)},onReject:e=>{console.log("Negative response = "+e)}},sessionDescriptionHandlerOptions:{constraints:{audio:!0,video:!1},rtcOfferConstraints:{offerToReceiveAudio:1,offerToReceiveVideo:0},rtcConfiguration:new RTCPeerConnection({iceServers:[{urls:"stun:stun.l.google.com:19302"}]})}},i=new MediaStream;let a={server:"wss://"+e.sip_domain,maxReconnectionAttempts:10,reconnectionTimeout:10,traceSip:!0},o=iI.UserAgent.makeURI("sip:"+e.sip_user);const r=new iI.UserAgent({authorizationPassword:e.sip_password,authorizationUsername:e.sip_auth,transportOptions:a,uri:o});return function(){const a=new iI.Registerer(r);console.log("Registering to SIP..");try{r.start().then(()=>{a.register();const o=iI.UserAgent.makeURI("sip:"+t+"@asterisk.contiinex.com");let s=new iI.Inviter(r,o);s.direction="outgoing",console.info("Dialing new Call.."),s.stateChange.on((function(e){console.log(e)})),s.invite(n).then(t=>{console.log("Successfully sent INVITE"),console.log("INVITE request = "+t),function(t){console.log("MediaSession",t),t.sessionDescriptionHandler.peerConnection.getReceivers().forEach(e=>{console.log("Got tracks"),e.track&&i.addTrack(e.track)}),e.player.srcObject=i,e.player.play()}(s)}).catch(e=>{console.log("Failed to send INVITE")})},e=>{console.log("SIP Connection Start Error : ",e)})}catch(o){console.log("SIP Connection Start Catch Error : ",o)}}(),r}static muteConnection(){console.log("SIP: muteConnection"),e.incomingSession&&e.incomingSession.sessionDescriptionHandler.peerConnection.getLocalStreams().forEach((function(e){e.getAudioTracks().forEach((function(e){e.enabled=!1,console.log("SIP: getAudioTracks set false")}))}))}static unMuteConnection(){console.log("SIP: 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Contactable"],this._caller_id="",this.c2cEndPoint="",this.isAppAgent=!1,this.call_button_status=-2,this.call_button_status_socket=!1,this.inbound_button_status=!1,this.showHide_Form_before_DuringForm=!0,this.showHide_Form_After_DuringForm=!1,this.typeTab="update",this.showHideUpdate=!1,this.showHideCallBack1=!1,this.showHideCallBack2=!1,this.showHideCallRNR=!1,this.timeBtnValue="",this.timeBtnValueTransformed="",this.displayedColumns=["name","lead_source","status","dateandtime","recording","filledform","call"],this.displayedColumns1=["name","lead_source","dateandtime","filledform"],this.displayedColumns2=["name","lead_source","status","dateandtime","recording","call"],this.dataSource=new Te.k,this.followupSource=new Te.k,this.filledSource=new Te.k,this.leadFulfillmentSource=new Te.k,this.customer_name_entered="",this.isStageDial=!1,this.stopDialogCounter=1,this.isTruepredicitive=!1,this.isStayAtHome=!1,this.isShowDateForFollowUp=!1,this.isCheckProjectTypeSBICC=!0,this.showHideDiallerPage=!1,this.setPredictiveOnOff=[],this.minDate1=new Date,this.showHideStopPageForAllowinBound=!1,this.counter=0,"true"==sessionStorage.getItem("sessionStarted")&&(this.sessionStarted=!0,this.showHideStartPage=!0,this.showHideStopPage=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideCallPad=!1,this.showHideDiallerPage=!1,this.check_dialler_setting()),"false"==sessionStorage.getItem("sessionStarted")&&(localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.sessionStarted=!1,this._flagStartStop="StartFlag",this.showHideStartPage=!0,this.showHideDiallerPage=!1,this.check_dialler_setting(),console.log("--run this script--2")),this.callStatus=this.myservice.getLastCallStatus(),this.callStatus?(this.callStatus.customerInfo&&(this.customerInfo=this.callStatus.customerInfo),this.callStatus.callFlowJsonSections&&(this.callFlowJsonSections=this.callStatus.callFlowJsonSections),"establishing"!=this.callStatus.status&&"accepted"!=this.callStatus.status||this.callStatus.customerInfo||(this.showHideCallingScreen=!0,this.showHideStartPage=!1,this.showHideConnecting=!0,this.showHideCalldialling=!0,this.showHideCallingScreen=!1,this.showHideStopPage=!1,this.currentFileobj={}),this.callStatus.customerInfo&&"end_call"!=this.callStatus.status&&"terminated"!=this.callStatus.status&&(this.showHideCallingScreen=!1,this.showHideStopPage=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!0,this.showHideCallStatus=!0,this.showHideCallPad=!1),"end_call_agent"==this.callStatus.status&&(this.currentFileobj={},this.showHideCallEndingScreen=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1,console.log("---0---"),this.showHideStopPage=!0)):this.callStatus="",this.subscription=this.myservice.getCallStatus().subscribe(e=>{if(this.callStatus=e,"terminated"!=this.callStatus.status&&"end_call_agent"!=this.callStatus.status||document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),"false"==sessionStorage.getItem("sessionStarted")&&(localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.sessionStarted=!1,this._flagStartStop="StartFlag",this.showHideStartPage=!0,this.showHideDiallerPage=!1,this.check_dialler_setting(),console.log("--run this script--2")),e){if(this.callStatus=e,JSON.stringify(this.callStatus),sessionStorage.getItem("sessionStarted"),this.callStatus.customerInfo&&(this.customerInfo=this.callStatus.customerInfo),this.callStatus.callFlowJsonSections&&(this.callFlowJsonSections=this.callStatus.callFlowJsonSections),"establishing"!=e.status||this.callStatus.customerInfo||(this.showHideCallingScreen=!0,this.showHideStartPage=!1,this.showHideConnecting=!0,this.showHideCalldialling=!0,this.showHideCallingScreen=!1,this.showHideStopPage=!1,this.currentFileobj={}),e.customerInfo&&"end_call"!=e.status&&"terminated"!=e.status){this.showHideCallingScreen=!1,this.showHideStopPage=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!0,this.showHideCallStatus=!0,this.showHideCallPad=!1;let t=localStorage.getItem("c2cFind");1==this.isTruepredicitive&&"presentCtoC"==t&&(this.showHideStartPage=!0,localStorage.removeItem("c2cFind")),"manual_dial"==e.call_type?(this.showHideStartPage=!0,localStorage.removeItem("c2cFind")):1==this.isTruepredicitive&&(this.showHideStartPage=!0)}"end_call_agent"==e.status&&(this.currentFileobj={},this.showHideCallEndingScreen=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1,this.showHideStartPage=!0,this.showHideStopPage=!1,this.showHideStartPage=!1,this.showHideStopPage=!0),"terminated"==e.status&&(this.currentFileobj={},this.showHideCallEndingScreen=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1,console.log("---5---"),this.showHideStopPage=!0)}else this.callStatus="";0==Object.keys(e).length&&"true"==sessionStorage.getItem("nextPreviewDialingPopup")&&(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.showHideStopPage=!1,this.showHideStartPage=!0,this.sessionStarted=!1,this.showHideDiallerPage=!1,this._flagStartStop="StopFlag",localStorage.setItem("c2cCallPresent","availableC2C"),this.check_dialler_setting())})}set playerRef(e){e&&(this.$player=e.nativeElement)}ngAfterViewInit(){this.dataSource.paginator=this.tableOnePaginator,this.followupSource.paginator=this.tableThreePaginator,this.filledSource.paginator=this.tableTwoPaginator,this.leadFulfillmentSource.paginator=this.tableFourPaginator}handleKeyboardEvent(e){this.keypressed=e.keyCode,(116==this.keypressed||e.ctrlKey&&116==this.keypressed)&&(this._snackBar.open("Press F5 for Refresh, Not Allowed","close",{duration:3e3,verticalPosition:"top"}),e.preventDefault()),e.ctrlKey&&82==this.keypressed&&(this._snackBar.open("Press Ctrl + R for Refresh, Not Allowed","close",{duration:3e3,verticalPosition:"top"}),e.preventDefault(),e.stopPropagation())}display_button_text(){return 0===this.call_button_status?"Syncing customers":-1===this.call_button_status?"Please check your VPN connection":-2===this.call_button_status?"Please wait while we set up your connection.":""}cancelUpdateBtn(){localStorage.removeItem("c2cCallPresent"),this.showHidePopup=!1,this.myservice.clearCallStatus()}clearBtn(){this.customer_name_entered=""}startpredictive(){this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(console.log("---12---"),this.showHideStopPage=!1,this.showHideStartPage=!0,localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),setTimeout(()=>{this.startCallLoading()},100))},e=>{console.log(e)})}ngOnInit(){this.myservice.desktop_call_button_status.subscribe(e=>{this.call_button_status=e,console.log("CallButtonStatus value ::: ",e)}),this.myservicesocket.desktop_call_button_status_socket.subscribe(e=>{this.call_button_status_socket=e,console.log("CallButtonStatus_socket value ::: ",e)}),this.showHideDiallerPage=!1,history.pushState(null,""),Object(l8.a)(window,"popstate").pipe(Object(yW.a)(this.unsubscriber)).subscribe(e=>(history.pushState(null,""),this._snackBar.open("Back button not allow from browser","close",{duration:3e3,verticalPosition:"top"}),!1)),this.api_end_point=this.myservice.get_API_End_Point(),this.callSession=this.myservice.getLastCallSession(),this.myservice.getCallSession().subscribe(e=>{var t;console.log("calling-new-page call-session",e),e.nextaction&&"start-pd"==e.nextaction&&((t=this.myservice.getLastCallSession()).nextaction="pd-started",this.myservice.updateCallSession(t),this.startpredictive()),e.salesTriggered&&(delete(t=this.myservice.getLastCallSession()).salesTriggered,this.myservice.updateCallSession(t),setTimeout(()=>{this.getHomeData(),this.followupData(),this.getContacted()},2e3),this.getHomeData(),this.followupData())}),this.myUser=this.myservice.get_loggedin_user(),this.myUser.sip_id||(this.myUser.sip_id="krunal@smarterbizkrunal.onsip.com",this.isAppAgent=!0),this.user.sip_id||(this.user.sip_id="krunal@smarterbizkrunal.onsip.com",this.isAppAgent=!0),this.myUser.sip_id&&this.API.getSipUserByPhone(this.myUser.sip_id,this.api_end_point).subscribe(e=>{const t=e.success;t&&t.sip_user&&t.sip_user.length&&(this.sipUser=t,this.sipUser.user=this.user,this.sipUser.player=this.$player),console.log("Desktop calling Sip Details:",e)},e=>{console.log("SIP Details Fetch Error:",e)});let e=this.myservice.get_stage_settings(),t=e.cloudtelephonyout.filter(e=>"innumber1"==e.name);if(this._caller_id=t[0].definition,this._findteleco=e.cloudtelephonyout.filter(e=>"telco_operator"==e.name),console.log(this._findteleco),console.log(this._findteleco[0].definition),e&&e.extraoptions)for(let s of e.extraoptions){if("c2cendpoint"==s.name&&(this.c2cEndPoint=s.definition),"biometric"==s.name&&"true"==s.definition&&1!=this.user.isVisonEnabled)return void this.router.navigate(["/agentPluginPC/face"]);if("siopushurl"==s.name&&(this.sioPushUrl=s.definition),"rnrfeedback"==s.name){let e=JSON.parse(s.definition);this.rnroptions=this.getParsed(e.rnr_options)}}this.getHomeData(),this.getAgentSlot(),this.getContacted(),this.getNotification(),this.followupData(),this.getDcTableData(),document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.isCheckProjectTypeSBICC=!0;let n=this.myservice.get_stage_settings(),i=n.extraoptions.filter(e=>"project_type"==e.name);i&&1==i.length&&(this._projectTypeSBICC=i[0].definition,this.isCheckProjectTypeSBICC="SBICC"!=i[0].definition);let a=n.extraoptions.filter(e=>"unscheduledcall"==e.name);a&&a.length>0&&(this.isStageDial=!1,"off"==a[0].definition?this.isStageDial=!1:(this.isStageDial=!0,this.showHideDiallerPage=!1),console.log(a)),this.setPredictiveOnOff=[];let o=n.extraoptions.filter(e=>"truepredictive"==e.name);this.setPredictiveOnOff=o,o&&o.length>0?(this.isTruepredicitive=!1,this.isTruepredicitive="off"!=o[0].definition,console.log(o)):this.isTruepredicitive=!1;let r=n.extraoptions.filter(e=>"stayathome"==e.name);r&&r.length>0?(this.isStayAtHome=!1,this.isStayAtHome="off"!=r[0].definition,console.log(r)):this.isStayAtHome=!1,this.myservice.get_stage_settings()}ngOnDestroy(){this.subscription.unsubscribe(),this.unsubscriber.next(),this.unsubscriber.complete()}checkCustomerName(){const e=this.myservice.getLastCallSession();if(e&&(0==e.internet_speed||null==e.internet_speed))return void alert("Please check your network or wifi connection.");const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)alert("Internet speed slow try later");else if(t&&0==t.internet_speed)alert("No Internet Network Connection available");else if(t&&null==t.internet_speed)alert("No Internet Network Connection available");else{if("KNOWLARITY"==this._findteleco[0].definition){if(t&&!t.isAppAgent&&1!=t.sip_conn)return void alert("Sip connection not available try later")}else if("Twilio"==this._findteleco[0].definition);else if("TCL"==this._findteleco[0].definition);else if("TTS"==this._findteleco[0].definition);else if("ASTERISK"==this._findteleco[0].definition){if(document.getElementById("codeDialPad")){let e=document.getElementById("codeDialPad").value;"0"==e?(console.log("Disconnecting the SIP Call."),this.sipConnection.stop().then(()=>{console.log("SIP Connection User agent stopped")},e=>{console.log("SIP Connection Start Error : ",e)})):(console.log("Triggering SIP Outgoing call..",this.sipUser,e),this.sipConnection=N6.sipOutgoingCall(this.sipUser,e))}return!0}if(document.getElementById("codeDialPad").value.length<8)return alert("Enter proper number"),!1;if(document.getElementById("codeDialPad")){let e={name:"",number:"",user_id:""};e.number="+91"+document.getElementById("codeDialPad").value,e.user_id=this.user.id,console.log(JSON.stringify(e)),this.dialog.closeAll(),this.API.check_customer_details(e,this.api_end_point).subscribe(e=>{if(e.success){let t=e.success;this.firstcallstage={dialing:1,dialName:t.name,dialNum:t.number},this.customer_name_entered=t.name;let n={dialing:2,dialNum:t.number,lastDialledName:t.name,dialName:t.name,status:"establishing",customerInfo:{customer_name:t.name,customer_number:t.number,customkvs:t.customkvs,id:t.id,checkC2C:"c2cCallThere",dial_mode:"direct_dial"},call_type:""};n.call_type="manual_dial",this.secondcallstage=n,console.log("-3-",JSON.stringify(n))}},e=>{console.log(e)})}this.showHidePopup=!0}}for_customer_details(){console.log("-2-",JSON.stringify(this.firstcallstage)),this.firstcallstage.dialName=this.customer_name_entered,this.firstcallstage.call_type="manual_dial",this.myservice.updateCallStatus(this.firstcallstage),this.secondcallstage.customerInfo.customer_name=this.customer_name_entered,console.log("-3-",JSON.stringify(this.secondcallstage)),this.myservice.updateCallStatus(this.secondcallstage);let e={sessionStarted:!0,internet_speed:2};e.sessionStarted=!0,this.myservice.updateCallSession(e)}SelectFilledForm(){this.LeadsSelected=!1,this.FilledFormsSelected=!0,this.FollowupSelected=!1}callCustomer(e,t,n){localStorage.removeItem("noDialPad"),localStorage.setItem("c2cCallPresent","availableC2C"),localStorage.setItem("c2cFind","presentCtoC");var i=this.myservice.getLastCallSession();if(this.isStageDial)if("NoNeedStartForC2C"==n||"availableC2C"==n);else if(null==i.sessionStarted||null==i.sessionStarted||0==i.sessionStarted)return void alert("Please Press Start for Calling");if(i&&(!i.internet_speed||i.internet_speed<2))return void alert("Internet speed slow try later");if(i&&null==i.internet_speed)return void alert("No Internet Network Connection available");if(!this.call_button_status_socket)return void this._snackBar.open("Please check socket connection to make calls","Close",{duration:3e3});if(-1==this.call_button_status)return void this._snackBar.open("Please enable VPN connection to make calls","Close",{duration:3e3});if("KNOWLARITY"==this._findteleco[0].definition&&i&&!i.isAppAgent&&1!=i.sip_conn)return void alert("Sip connection not available try later");var a=this.callStatus;console.log(JSON.stringify(a)),console.log(JSON.stringify(t)),a.dialNum=e,a.dialing=1,a.call_type=null!=t.lead_source?"preview_dial":"manual_dial",this.myservice.updateCallStatus(a),(a=this.callStatus).dialing=2,a.call_type=null!=t.lead_source?"preview_dial":"manual_dial",a.promotional_call=t.is_promo;let o="";o="SSL","NoNeedStartForC2C"==n?(console.log("CallCustomer :::: ",t),a.customerInfo={customer_name:t.name,customer_number:t.number,customkvs:t.customkvs,id:t.id,checkC2C:"c2cCallThere",dial_mode:"direct_dial",campignType:"SSL",feedback:t.feedback_json?t.feedback_json:"",stage:t.stage?t.stage:""}):a.customerInfo={customer_name:t.name,customer_number:t.number,customkvs:t.customkvs,id:t.id,checkC2C:"c2cCallThere",dial_mode:"direct_dial",campignType:"SSL",feedback:t.feedback?t.feedback:"",stage:t.stage?t.stage:""},a.status="establishing",console.log("dd-debug21",a),this.myservice.updateCallStatus(a)}endCallFirst(e=!1,t=!1){this.showHideStartPage=!1,this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHide_Connected=!1,this.showHideCalldialling=!1,this.showHideConnecting=!1,this.showHideCallEndingScreen=!1,this.callStatus.showDuringCallForm||(this.showHide_Form_After_DuringForm=!0),console.log("---7---"),this.showHideStopPage=!0,this.salesStatusTrigger=!0;var n=[];for(let b of this.callFlowJsonSections){var i=[];for(let e of b.child){var a={"Q:":e.q,"A:":e.answer||""};if(e.action_type&&(a["action_type:"]=e.action_type),i.push(JSON.stringify(a)),e[e.answer])for(let t of e[e.answer]){var o={"Q:":t.q,"A:":t.answer||""};if(t.action_type&&(o["action_type:"]=t.action_type),i.push(JSON.stringify(o)),t[t.answer])for(let e of t[t.answer]){var r={"Q:":e.q,"A:":e.answer||""};e.action_type&&(r["action_type:"]=e.action_type),i.push(JSON.stringify(r))}}}n=i}let s=this.myservice.getLastCallSession();this.salesSts.contact_person.name=s.dialName;let c=this.callStatus;c.status="end_call_agent",this.callFlowJsonSections&&(c.callFlowJsonSections=this.callFlowJsonSections,c.QA=n);const l=Q().utc();let d={user_id:this.user.id,contact_person:{number:"",name:""},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||l,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||l,customkvs:""};d.start_time!=d.call_end_time&&(d.wrapup=d.call_end_time-d.start_time),this.callStatus.customerInfo?(d.contact_person.number=this.callStatus.customerInfo.customer_number,d.contact_person.name=this.callStatus.customerInfo.customer_name,d.transactionid=this.callStatus.customerInfo.transactionid):this.callStatus.lastDialled&&(d.contact_person.number=this.callStatus.lastDialled),this.callStatus.callFlowJsonSections&&(d.extranotes=JSON.stringify({experience:this.callStatus.QA})),this.salesSts=d,this.isAppAgent&&"end_call_agent"==c.status?(this.API.callDisconnect({number:this.customerInfo.customer_number,transactionid:this.salesSts.transactionid,user_id:this.myUser.id,disconnect_type:"End Call",source:"Agent disconnected"},this.user.server_url).subscribe(e=>{},e=>{console.log(e)}),this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.myservice.updateCallStatus(c)):(this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.myservice.updateCallStatus(c)),e&&this.endSession(),console.log("---8---"),this.showHideStopPage=!0,!t&&this.customerInfo||(this.typeTab="rnr",this.clickHighlight("rnr"),this.showHide_Form_before_DuringForm=!1,this.showHide_Form_After_DuringForm=!0,delete c.showDuringCallForm,this.myservice.updateCallStatus(c))}getOjectStringify(e){return JSON.stringify(e)}endCall(){if("rnr"==this.typeTab){if(!this.rnrDescription||!this.selectedRnrReason)return this.showDuringFormError=!0,void setTimeout(()=>{this.showDuringFormError=!1},3e3);var e={Q:"Description for RNR",A:this.rnrDescription},t=[];t.push(JSON.stringify({Q:"Reason for RNR",A:this.selectedRnrReason})),t.push(JSON.stringify(e)),this.salesSts.extranotes=JSON.stringify(t)}if("callback1"==this.typeTab&&!this.disposition)return this.showDuringFormError=!0,void setTimeout(()=>{this.showDuringFormError=!1},3e3);if(console.log(this.callStatus.status),"end_call_agent"!=this.callStatus.status&&"terminated"!=this.callStatus.status)return void alert("Please end call first");this.showHide_Form_before_DuringForm=!0,this.showHide_Form_After_DuringForm=!1;var n=this.typeTab,i=this.customerInfo.customer_number,a=this.customerInfo;this.showHideCallingScreen=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,"rnr"==this.typeTab&&(this.salesSts.status="ALL RNR",this.salesSts.substatus1="(ACP)"),"callback1"==this.typeTab&&(this.salesSts.start_time=Q(this.timeBtnValueTransformed||this.callbacktime).utc(),this.salesSts.created_at=Q().utc(),this.salesSts.status="NEW DATA",this.salesSts.substatus1="(ACP)",this.salesSts.substatus2="CALLBACK"),"callback2"==this.typeTab&&(this.salesSts.start_time=Q().utc(),this.salesSts.status="NEW DATA(REDIAL)");let o=this.myservice.getLastCallSession();this.salesSts.contact_person.name=o.dialName,console.log(JSON.stringify(this.salesSts)),this.API.salesStatus(this.salesSts,this.user.server_url).subscribe(e=>{this.salesStatusTrigger=!1,this.salesSts="",this.customerInfo="",this.showHideCallRNR=!1,this.leadFilter="TODAY",this.selectedFilter="TODAY",this.getContacted(),this.restFm(),"callback2"==n&&i&&this.callCustomer(i,a,""),this.myservice.clearCallStatus()},e=>{this.myservice.clearCallStatus(),this.salesStatusTrigger=!1,this.salesSts="",this.showHideCallRNR=!1,this.customerInfo="",this.leadFilter="TODAY",this.selectedFilter="TODAY",this.getContacted(),this.restFm(),"callback2"==n&&i&&this.callCustomer(i,a,""),console.log(e)}),setTimeout(()=>{this.salesStatusTrigger=!1,this.salesSts="",this.showHideCallRNR=!1,this.customerInfo="",this.leadFilter="TODAY",this.selectedFilter="TODAY",this.getContacted(),this.restFm(),this.myservice.clearCallStatus()},3e3),this.typeTab="update",this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHideCallPad=!1,this.showHideStartPage=!0,this.showHideStopPage=!1,this.myservice.clearCallStatus(),this.widgetUser="",this.timeBtnValueTransformed="",this.callbacktime=""}selectRnrReason(e){this.selectedRnrReason=e}removeNum(){let e=document.getElementById("codeDialPad").value;e=e.substring(0,e.length-1),document.getElementById("codeDialPad").value=e,this.myservice.clearCallStatus(),this.showHideStartCallButton=!0,this.showHideCallPad=!1}clickNumBtn(e){if(10==document.getElementById("codeDialPad").value.length)return document.getElementById("codeDialPad"),!1;document.getElementById("codeDialPad").value=document.getElementById("codeDialPad").value+e.toString();var t=this.callStatus;t.dialNum=document.getElementById("codeDialPad").value,t.dialed=!1,this.myservice.updateCallStatus(t)}startCallLoading(){const e=this.myservice.getLastCallSession();if(null!=e.sessionStarted&&null!=e.sessionStarted&&0!=e.sessionStarted)if(e&&e.internet_speed&&e.internet_speed<2)alert("Internet speed slow try later");else if(e&&null==e.internet_speed)alert("No Internet Network Connection available");else if("KNOWLARITY"!=this._findteleco[0].definition||!e||e.isAppAgent||1==e.sip_conn){this.showHideStartCallButton=!1,this.showHideStartCall=!1,this.showHideDailpad=!1,this.showHideStartPage=!1,console.log("---9---"),this.showHideStopPage=!0,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1;var t=this.callStatus;null==t.status&&(t.dialNum=document.getElementById("codeDialPad")?document.getElementById("codeDialPad").value:"",t.dialing=1,this.myservice.updateCallStatus(t),(t=this.callStatus).dialing=2,this.customer_name_entered&&(t.dialName=this.customer_name_entered),this.myservice.updateCallStatus(t),this.customer_name_entered="",this.showHidePopup=!1)}else alert("Sip connection not available try later");else alert("Please Press Start for Calling")}startCallLoadingUpdate(){this.cancelUpdateBtn();const e=this.myservice.getLastCallSession();if(e&&e.internet_speed&&e.internet_speed<2)return void alert("Internet speed slow try later");if(e&&null==e.internet_speed)return void alert("No Internet Network Connection available");if("KNOWLARITY"==this._findteleco[0].definition&&e&&!e.isAppAgent&&1!=e.sip_conn)return void alert("Sip connection not available try later");localStorage.setItem("c2cCallPresent","availableC2C"),this.showHideStartCallButton=!1,this.showHideStartCall=!1,this.showHideDailpad=!1,this.showHideStartPage=!1,console.log("---9---"),this.showHideStopPage=!0,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1,console.log("-2-",JSON.stringify(this.firstcallstage)),this.firstcallstage.dialName=this.customer_name_entered,this.myservice.updateCallStatus(this.firstcallstage),this.secondcallstage.customerInfo.customer_name=this.customer_name_entered,console.log("-3-",JSON.stringify(this.secondcallstage)),this.myservice.updateCallStatus(this.secondcallstage);let t={sessionStarted:!0,internet_speed:2};t.sessionStarted=!0;var n=this.callStatus;n.status="establishing",console.log("dd-debug21",n),this.myservice.updateCallStatus(n),null==n.status?(n.dialNum=document.getElementById("codeDialPad")?document.getElementById("codeDialPad").value:"",this.myservice.updateCallSession(t),this.API.TTS_c2c_API({user_id:this.user.id,id_group:this.user.groupid,number:"+91"+n.dialNum,name:this.customer_name_entered,call_type:"Manual_dial"},this.api_end_point).subscribe(e=>{console.log(e),e&&e.success&&(this.myservice.updateCallStatus(n),this.customer_name_entered="",this.showHidePopup=!1)})):this.API.TTS_c2c_API({user_id:this.user.id,id_group:this.user.groupid,number:n.dialNum,name:this.customer_name_entered,call_type:"Manual_dial"},this.api_end_point).subscribe(e=>{console.log(e),e&&e.success&&(this.customer_name_entered="",this.showHidePopup=!1)})}resetDialer(){this.showHideDailpad=!1,this.showHideStartPage=!0,console.log("---10---"),this.showHideStopPage=!1,this.showHideConnecting=!1,this.showHideCalldialling=!1,this.showHide_Connected=!1,this.showHideCallStatus=!1,this.showHideCallPad=!1;var e=this.callStatus;delete e.dialing,this.myservice.updateCallStatus(e)}mddValueChange(e,t,n,i){if(e.checked){var a=this.callFlowJsonSections[t].child[n].cb_data,o=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer:"";""==o?o+=a[i]:o=o+","+a[i],this.callFlowJsonSections[t].child[n].answer=o}else for(var r=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer.split(","):[],s=0;s<r.length;s++)if(r[s]==this.callFlowJsonSections[t].child[n].cb_data[i]){r.splice(s,1),this.callFlowJsonSections[t].child[n].answer=r.toString();break}for(var c=this.callFlowJsonSections[t].child[n].answer?this.callFlowJsonSections[t].child[n].answer.split(","):[],l=this.callFlowJsonSections[t].child[n].cb_data,d=[],b=0;b<l.length;b++)for(var u=0;u<c.length;u++)l[b]==c[u]&&d.push(l[b]);this.callFlowJsonSections[t].child[n].answer=d.toString();var p=this.callStatus;this.callFlowJsonSections&&(p.callFlowJsonSections=this.callFlowJsonSections),this.myservice.updateCallStatus(p)}change_date(e,t,n){this.callFlowJsonSections[t].child[n].answer=e.value}change_time(e,t,n){var i=this.callFlowJsonSections[t].child[n].answer,a=e.target.value.split(":");Q(i).add(Number(a[0]),"hours").add(Number(a[1]),"minutes")}changeFile(e,t){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];let n=new FormData;n.append("image",e.target.files[0],e.target.files[0].name),this.API.uploadAnyFile(n,this.api_end_point).subscribe(e=>{this.callFlowJsonSections[0].child[t].answer=e.url},e=>{console.log(e)})}}changeFileLevel2(e,t,n,i,a,o){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];let a=new FormData;a.append("image",e.target.files[0],e.target.files[0].name),this.API.uploadAnyFile(a,this.api_end_point).subscribe(e=>{this.callFlowJsonSections[0].child[t].answer1[n].answer2[i].answer=e.url},e=>{console.log(e)})}}initSocket(){this.socket.on("connect",()=>{this.socketId=this.socket.id,this.getHomeData(),this.followupData(),this.getAgentSlot(),this.getContacted(),this.getNotification(),this.socket.emit("registerme",this.user.id),this.socket.on("registerme-ack",e=>{console.log("socket-registerme-",e)}),this.socket.on("pushnotif",(e,t)=>{}),this.socket.on("isalive",e=>{this.socket.emit("isalive-ack",this.user.id)}),this.socket.on("message",e=>{console.log("socket-",e)})}),this.socket.on("TEST_CONNECTION",e=>{this.socketStatusBeforeCheck=e.status}),this.socket.on("questionnaire",e=>{})}fetchUser(e){this.API.getWidgetUserByPhone(e,this.api_end_point).subscribe(e=>{let t=e;if(t&&t.success){var n=this.callStatus;this.widgetUser?t.success.external_url!=this.widgetUser.external_url&&(this.counter=0,this.widgetUser.external_url=t.success.external_url,n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n)):(this.widgetUser=t.success,n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n))}})}onInvite(e){e.accept()}getTimerCountsData(){let e=this.utils.localToUTC(Q().subtract(0,"days").startOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),t=this.utils.localToUTC(Q().subtract(0,"days").endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss");const n=String(this.user.id);this.API.getGenericTimersData({start_date:e,end_date:t,users_list:[this.user.id]},this.api_end_point).subscribe(e=>{if(console.log("printing res",e),e&&e.success&&e.success[n]){let t=e.success[n].activity.spoken_time,i=e.success[n].activity.break_time,a=e.success[n].activity.wait_time,o=e.success[n].activity.active_time;this._logintime=this.utils.convertSectoHMS(e.success[n].activity.login_time),this._talktime=this.utils.convertSectoHMS(t),this._breaktime=this.utils.convertSectoHMS(i),this._activetime=this.utils.convertSectoHMS(o),this._waittime=this.utils.convertSectoHMS(a)}})}getHomeData(){let e=new Date,t=(new Date(e.setDate(e.getDate()-30)).toISOString(),new Date(e.setDate(e.getDate()+30)).toISOString(),Q().subtract(0,"days").startOf("day").toString()),n=Q().subtract(0,"days").endOf("day").toString(),i=this.user.id,a={userid:i,start_time:this.fromDate,end_time:this.toDate,agents_list:i};null==this.fromDate&&null==this.toDate&&(a.start_time=Q(t).format("YYYY-MM-DD HH:mm:ss"),a.end_time=Q(n).format("YYYY-MM-DD HH:mm:ss")),this.API.agentPluginHome(a,this.api_end_point).subscribe(e=>{let t=e;t&&(console.log("agentPlugin",JSON.stringify(t.list)),this.filledSource=t.list,this.countoffilleddata=t.list.length,this._auditScore=t.audited_score)}),this.getTimerCountsData()}getDashboardList(){if(""!=this.fromDate&&""!=this.toDate){new Date;let e=Q().subtract(0,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString(),n={userid:this.user.id,start_time:this.fromDate,end_time:this.toDate,skip:0,calendar_type:"smartercalendar",top:100};null==this.fromDate&&null==this.toDate&&(n.start_time=Q(e).format("YYYY-MM-DD HH:mm:ss"),n.end_time=Q(t).format("YYYY-MM-DD HH:mm:ss")),this.API.agentPluginDashboardList(n,this.api_end_point).subscribe(e=>{let t=e.event.filter(e=>"accepted"==e.responsestatus&&e.flpcount[0]>0);t.filter((e,t,n)=>t===n.findIndex(t=>t.id===e.id)),this._countfollowUpLength=t.length,this.followupSource=new Te.k(t),this.followupSource.paginator=this.tableThreePaginator,this.tableThreePaginator&&(this.tableThreePaginator.length=this.followupSource.data.length)})}}followupData(){localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.sessionStarted=!1,this._flagStartStop="StartFlag",this.showHideStartPage=!0,this.showHideDiallerPage=!1,this.API.getContactsWhtasapp({user_id:this.user.id},this.api_end_point).subscribe(e=>{if(this._contactsAPIResponseStorage=e,e.success){let t=e.success;console.log(t[0]);let n=[];t.forEach(e=>{e.customer_details.forEach(e=>n.push(e))}),new Date;let i=Q().subtract(0,"days").startOf("day").toString(),a=Q().subtract(0,"days").endOf("day").toString(),o=Q(i).format("YYYY-MM-DD HH:mm:ss"),r=Q(a).format("YYYY-MM-DD HH:mm:ss"),s=n,c=s.filter(e=>{if("FOLLOW-UP"==e.stage&&"FOLLOW-UP"==e.stage){let t=Q().format("YYYY-MM-DDTHH:mm:ss"),n=Q(e.start_date,"YYYY-MM-DDTHH:mm:ss");if(console.log(t,n),console.log(n.diff(t,"days")),n.diff(t,"days"),Q(e.start_date).format("YYYY-MM-DD"),console.log("Followup data ::: ",Q(String(o).toString())," ::::: ",Q(String(r).toString())),Q(e.start_date).isBetween(o,r))return e}}),l=s.filter(e=>{if("FOLLOW-UP"==e.stage&&"accepted"==e.responsestatus){let t=Q().format("YYYY-MM-DDTHH:mm:ss");Q(e.start_date,"YYYY-MM-DDTHH:mm:ss").diff(t,"days");let n=Q(e.start_date).format("YYYY-MM-DDTHH:mm:ss");return Q(String(n).toString()).isBefore(Q().format("YYYY-MM-DDTHH:mm"))?e:null}});this._countfollowUpLengthForPD=l.length,console.log("Followup data ::: ",c),this._countfollowUpLength=c.length,this.followupSource=new Te.k(c),this.followupSource.paginator=this.tableThreePaginator,this.tableThreePaginator&&(this.tableThreePaginator.length=this.followupSource.data.length)}})}getAgentSlot(){this.API.agentPluginGetAgentSlot({userid:this.user.id},this.api_end_point).subscribe(e=>{let t=e.success.data;if(t)for(let n of t)for(let e of n.rows)"Available"!=e.status||this._availableSlots||(this._availableSlots=n.date+" "+e.time),"Booked"!=e.status||this._nextBooked||(this._nextBooked=n.date+" "+e.time)})}getContacted(){if(""!=this.leadsdatefrom&&""!=this.leadsdateto){new Date;let e=Q().subtract(0,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();this.leadsdatefrom=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.leadsdateto=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.API.agentPluginContacted({userid:this.user.id,start_time:this.leadsdatefrom,end_time:this.leadsdateto},this.api_end_point).subscribe(e=>{let t=d8.cloneDeep(e.success);if(t){let e=d8.cloneDeep(t).filter(e=>"call"==e.event_type);this.dataSource=new Te.k(e.reverse()),this.dataSource.paginator=this.tableOnePaginator,this._contactedData=e.length,this._countLeadLength=this.API.leadsConnected(e.length),this.refreshLeadsFulfillmentData(t)}})}}refreshLeadsFulfillmentData(e){let t=[],n=e.filter(e=>"FULL-FILLED"==e.stage||"NOT-COMPLETED"==e.stage);for(var i in n=d8.groupBy(n,"number"),n)t.push(n[i][0]);this.leadFulfillmentSource=new Te.k(t.reverse()),this.leadFulfillmentSource.paginator=this.tableFourPaginator}getNotification(){this.API.getDesktopNotification({userid:this.user.id},this.api_end_point).subscribe(e=>{let t=e.success,n=t.filter(e=>"UNREAD"==e.status);this.notificationcount=n.length,this.unreadnotification=t,this.notifications=t})}btnNotification(){this.notifications=this.unreadnotification.filter(e=>"UNREAD"==e.status),this.notificationcount=0}startCallDial(){}transformUrl(e){}startSession(){sessionStorage.removeItem("setInStartForTruePredectiveON");const e=this.myservice.getLastCallSession();if(console.log("desktop-calling-new startSession",e),e&&(0==e.internet_speed||null==e.internet_speed))return void alert("Please check your network or wifi connection.");let t=this.myservice.get_stage_settings().extraoptions.filter(e=>"allowinbound"==e.name);if(t&&t.length>0&&"on"==t[0].definition)this.showHideStopPageForAllowinBound=!0,this.showHideStartPage=!1,this.inbound_button_status=!0,this.sessionStarted=!0;else{if(this.showHideStopPageForAllowinBound=!1,this.showHideStartPage=!0,"SBICC"==this._projectTypeSBICC){0==this.setPredictiveOnOff.length||this.setPredictiveOnOff&&this.setPredictiveOnOff.length>0&&"off"==this.setPredictiveOnOff[0].definition?sessionStorage.setItem("nextPreviewDialingPopup","true"):(sessionStorage.setItem("setInStartForTruePredectiveON","true"),console.log("_countfollowUpLengthForPD ::: ",this._countfollowUpLengthForPD),this._countfollowUpLengthForPD>0?(sessionStorage.setItem("setInStartForTruePredectiveON","false"),sessionStorage.setItem("nextPreviewDialingPopup","true")):(sessionStorage.removeItem("nextPreviewDialingPopup"),sessionStorage.setItem("setInStartForTruePredectiveON","true"))),this.check_dialler_setting(),localStorage.removeItem("c2cCallPresent"),localStorage.removeItem("noDialPad"),document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value="");var n=this.myservice.getLastCallSession();this.showHideStartPage=!0,this.showHideStopPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,n.sessionStarted=!0,this.callSession=n,this.myservice.updateCallSession(n),console.log("---11---"),this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.check_dialler_setting(),this.showHideStartPage=!0,this.myservice.DESKTOP_CALL_BUTTON_STATUS.next(1)}else{if(localStorage.removeItem("c2cCallPresent"),localStorage.removeItem("noDialPad"),document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),n=this.myservice.getLastCallSession(),"KNOWLARITY"==this._findteleco[0].definition&&n&&!n.isAppAgent&&1!=n.sip_conn)return void alert("Sip connection not available try later");n.sessionStarted=!0,this.callSession=n,this.myservice.updateCallSession(n),console.log("---11---"),this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.check_dialler_setting()}if(document.getElementById("code")){let e=document.getElementById("code").value;e=e.substring(0,e.length-1),document.getElementById("code").value=e}this.myservice.clearCallStatus(),this.showHideStartCallButton=!0,this.showHideCallPad=!1,localStorage.removeItem("noDialPad"),console.log("_countfollowUpLength 1 ::: ",this._countfollowUpLengthForPD),"on"!=this.setPredictiveOnOff[0].definition||0!=this._countfollowUpLengthForPD&&null!=this._countfollowUpLengthForPD||(console.log("_countfollowUpLength 2 ::: "),console.log("Starting RemoteDialStart",this.isTruepredicitive),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,1==this.isTruepredicitive&&(this.sessionStarted=!0),this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(console.log("---12---"),this.showHideStopPage=!1,this.showHideStartPage=!0,localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),this.startCallLoading())},e=>{console.log(e)})),this.getHomeData()}}endSession(){let e=this.myservice.getLastCallSession();if(this.showHideDiallerPage=!1,localStorage.removeItem("c2cCallPresent"),this.check_dialler_setting(),this.showHideStopPage=!0,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,document.getElementById("code")){let e=document.getElementById("code").value;e=e.substring(0,e.length-1),document.getElementById("code").value=e}if(this.myservice.clearCallStatus(),this.showHideStartCallButton=!0,this.showHideCallPad=!1,e&&0==e.internet_speed)return this.sessionStarted=!1,this.showHideStartPage=!0,sessionStorage.setItem("sessionStarted","false"),void(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""));this.API.settingsAPI(this.api_end_point).subscribe(e=>{"onsolicit"==e.success.extraoptions.filter(e=>"remoteautodialling"==e.name)[0].definition?1==this.stopDialogCounter&&(this.stopDialogCounter++,this.endSessionCall()):this.API.remoteDialStop(this.user.id,this.api_end_point,this.breakoption).subscribe(e=>{this.sessionStarted=!1,this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!1,this.callSession=t,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","false"),this.showHideStartCallButton=!0,this.isStageDial=!0},e=>{console.log(e)})})}getParsed(e){return JSON.parse(e.replace(/'/g,'"'))}checkNextTrigger(e,t){if(t&&t.post_url){const e=Q().utc();var n={user_id:this.user.id,contact_person:{number:this.customerInfo.customer_number},description:"",order_potential:"",status:"NEW DATA",lat:"22.0858725",long:"82.1879959",start_time:this.callStatus.callStart||e,substatus1:"",substatus2:"",machine_status:"",wrapup:5e3,lead_source:"",appointment_id:"",call_end_time:this.callStatus.callEnd||e,customkvs:""};if(n.start_time!=n.call_end_time&&(n.wrapup=n.call_end_time-n.start_time),this.callFlowJsonSections){var i,a=[];for(let e of this.callFlowJsonSections){var o=[];for(let t of e.child){var r={"Q:":t.q,"A:":t.answer||""};if("FN"==t.at&&(r["A:"]=(""+(i=t.answer)).includes("+91")?""+i:"+91"+i),"DATE"==t.at&&t.answer&&(r["A:"]=Q(t.answer).format("YYYY-MM-DD")),t.action_type&&(r["action_type:"]=t.action_type),o.push(JSON.stringify(r)),t[t.answer])for(let e of t[t.answer]){var s={"Q:":e.q,"A:":e.answer||""};if(e.action_type&&(s["action_type:"]=e.action_type),"DATE"==e.at&&e.answer&&(s["A:"]=Q(e.answer).format("YYYY-MM-DD")),o.push(JSON.stringify(s)),e[e.answer]){for(let t of e[e.answer]){var c={"Q:":t.q,"A:":t.answer||""};t.action_type&&(c["action_type:"]=t.action_type),"DATE"==t.at&&t.answer&&(c["A:"]=Q(t.answer).format("YYYY-MM-DD")),o.push(JSON.stringify(c))}o.push(JSON.stringify(c))}}}a=o}var l={experience:a};n.contact_person.number=(""+i).includes("+91")?""+i:"+91"+i,n.extranotes=JSON.stringify(l)}this.API.customActionTrigger(n,this.user.server_url,t.post_url).subscribe(e=>{},e=>{console.log(e)})}}backtostartbutton(){this.showHideCallingScreen=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideStopPage=!1}start(){console.log("---13---"),this.showHideStopPage=!0,this.showHideStartPage=!1,this.showHideDailpad=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1}toggle3(){this.showHideCalldialling=!1,this.showHideCallStatus=!0,this.showHideStopPage=!1}rejectcall(){this.showHideStartPage=!1,this.showHideDailpad=!1,this.showHideDailpad=!0,this.showHideCallingScreen=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,this.showHideStopPage=!1}toggle5(){this.showHideCallStatus=!1,this.showHideCallEndingScreen=!0,this.showHideStopPage=!1}toggle6(){this.showHideCallEndingScreen=!1,this.showHideStartPage=!0,this.showHideStopPage=!1}startcall(){this.showHideCalldialling=!0,this.showHideCallingScreen=!1,this.showHideStopPage=!1,this.showHideStartPage=!1,this.showHideDailpad=!1,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCallEndingScreen=!1}answercall(){if(this.showHideCalldialling=!0,this.showHideStartPage=!1,this.showHideDailpad=!1,this.showHideDailpad=!1,this.showHideCallingScreen=!1,this.showHideCallStatus=!1,this.showHideCallEndingScreen=!1,this.showHideStopPage=!1,this.running=!this.running,this.running){this.startText="Stop";const e=Date.now()-(this.counter||0);this.timerRef=setInterval(()=>{this.counter=Date.now()-e,this.timer=Q.utc(this.counter).format("mm:ss")})}}toggle8(){this.showHideStartPage=!0,this.showHideCallEndingScreen=!1,this.showHideStopPage=!1}startTimer(){this.running=!this.running;{clearInterval(this.timerRef),this.timer="",this.counter1=0,this.startText="Stop";const e=Date.now()-(this.counter1||0);this.timerRef=setInterval(()=>{this.counter1=Date.now()-e,this.timer=Q.utc(this.counter1).format("mm:ss")},1e3)}}clearTimer(){this.running=!1,this.startText="Start",this.counter=void 0,clearInterval(this.timerRef)}clearDuringCallForm(){let e=this.callStatus||{},t=this.myservice.get_stage_settings();if(t&&t.extraoptions)for(let n of t.extraoptions)if("questionnaire"==n.name){let t=JSON.parse(n.definition);this.questionnaire=t,this.callFlowJsonSections=[{title:"",description:"",mandatory:"n",child:this.questionnaire}],e.callFlowJsonSections=this.callFlowJsonSections}}restFm(){this.rnrDescription="",this.selectedRnrReason="",this.timeBtnValue="",this.timeBtnValueTransformed="",this.timeModel="",this.dateModel="",this.disposition=""}duringFormSubmit(){var e=!0;for(let n of this.callFlowJsonSections)for(let t of n.child)if("y"!=t.mandatory||null!=t.answer&&""!=t.answer||(e=!1),t[t.answer])for(let n of t[t.answer])if("y"!=n.mandatory||null!=n.answer&&""!=n.answer||(e=!1),n[n.answer])for(let t of n[n.answer])"y"!=t.mandatory||null!=t.answer&&""!=t.answer||(e=!1);if(0==e)return this.showDuringFormError=!0,void setTimeout(()=>{this.showDuringFormError=!1},3e3);this.showHide_Form_before_DuringForm=!1,this.showHide_Form_After_DuringForm=!0;var t=this.callStatus;delete t.showDuringCallForm,this.myservice.updateCallStatus(t)}formSubmitBtn(){this.showHide_Form_before_DuringForm=!1,this.showHide_Form_After_DuringForm=!1;var e=Q(this.dateModel).format("DD/MM/YYYY");console.log(e),Q(this.timeModel).format("HH:mm:ss");var t=Q(e+" "+this.timeModel,"DD/MM/YYYY HH:mm").format("YYYY-MM-DDTHH:mm:ss.000Z");this.callbacktime=t}clickHighlight(e){if(this.showHideUpdate=!1,this.showHideCallBack1=!1,this.showHideCallBack2=!1,this.showHideCallRNR=!1,this.typeTab=e,"update"==e&&(this.showHideUpdate=!0),"callback1"==e&&(this.showHideCallBack1=!0),"callback2"==e&&(this.showHideCallBack2=!0),"rnr"==e){this.showHideCallRNR=!0;var t={Q:"Description for RNR",A:this.rnrDescription},n=[];n.push(JSON.stringify({Q:"Reason for RNR",A:this.selectedRnrReason})),n.push(JSON.stringify(t)),this.salesSts.extranotes=JSON.stringify(n)}}isActive(e){return this.typeTab===e}clickTimeHighlight(e){Q().format("YYYY-MM-DD HH:mm:ss"),this.timeBtnValue=e,this.timeBtnValueTransformed=Q().add(e,"minute").format("YYYY-MM-DD HH:mm:ss"),Q.utc().format()}isTimeActive(e){return this.timeBtnValue===e}getCustomerInfo(){this.API.getInfoCustomer(this.user.server_url,this.myUser.id,this.customerInfo.customer_number,this.callStatus.transactionid?this.callStatus.transactionid:"XXXXYYYY").subscribe(e=>{let t=e;if(t&&t.success&&"No Connected Customer"!=t.success&&"Not a valid connected customer"!=t.success&&t.info){this.showHideConnecting=!1,this.showHideCalldialling=!1;var n=this.callStatus;this.customerInfo={lead_source:t.info.lead_source,status:t.info.lead_status,customer_number:t.info.number,name:t.info.name,customer_name:t.info.name},n.customerInfo=this.customerInfo,n.showDuringCallForm=!0,this.customerlead_source=this.customerInfo.lead_source,this.customerstatus=this.customerInfo.status,this.widgetUser||(this.widgetUser={lead_source:t.info.lead_source,status:t.info.lead_status,customer_number:t.info.number,name:t.info.name,customer_name:t.info.name},n.widgetUser=this.widgetUser,this.myservice.updateCallStatus(n)),window.setInterval(()=>{},99999),this.customerstatus=this.customerInfo.status,this.isAppAgent||null!=n.dialNum||this.fetchUser(this.customerInfo.customer_number)}else"No Connected Customer"==t.success&&setTimeout(()=>{this._snackBar.open("No Connected Customer","close",{duration:5e3})},2e3)})}endSessionCall(){this.dialog.open(pZ,{width:"40%",disableClose:!0,data:this.myUser}).afterClosed().subscribe(e=>{if(this.getHomeData(),"true"==e){this.sessionStarted=!1,this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!1,this.callSession=t,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","false"),this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.stopDialogCounter=1,this.showHideDiallerPage=!1,this.check_dialler_setting(),localStorage.removeItem("noExitC2CInStartBtn")}else console.log("---14---"),this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.stopDialogCounter=1,this.check_dialler_setting(),this.showHideDiallerPage=!1})}reset_aftercall(){}submit_aftercall(){}last3call(e){Q().format("DD/MM/YYYY");let t=this.user.id,n=e.number.split("+");this.API.getLastThreeCallRecording({userid:t,number:"%2b"+n[1],count:3},this.api_end_point).subscribe(e=>{if(0==e.length)return"No Data found";{let n=[];for(let i in e){var t=Q(e[i].call_start_time);0==t.diff(t,"days")||t.diff(t,"days"),n.push({value:e[i].url,viewValue:Q(e[i].call_start_time).format("DD-MM-YYYY")})}for(let e in n)n[e].value=n[e].value+`&access_token=${this.myUser.access_token}`;return n}})}selectCall(e){this.dialog.open(R6,{width:"400px",disableClose:!0,data:{url:e.url+`&access_token=${this.myUser.access_token}`}}).afterClosed().subscribe(e=>{console.log(`Dialog result: ${JSON.stringify(e)}`)})}SelectLeads(){this.LeadsSelected=!0,this.FilledFormsSelected=!1,this.FollowupSelected=!1,setTimeout(()=>{this.dataSource=new Te.k(this.dataSource.data),this.dataSource.paginator=this.tableOnePaginator},500)}SelectFollowup(){this.selectdate=!0,this.selectedFilter="TODAY",this.FilledFormsSelected=!1,this.FollowupSelected=!0,this.LeadsSelected=!1,setTimeout(()=>{this.followupSource=new Te.k(this.followupSource.data),this.followupSource.paginator=this.tableThreePaginator},500)}filledRowRecord(e){this.filledjsonObject=[];let t=e;var n=e;for(let o in n.comment){let e=n.comment[o];var i=Object.keys(e).map((function(t){return e[t]})),a={q:i[0],a:i[1],action:""};i[2]&&(a.action=i[2]),this.filledjsonObject.push(a)}null==t&&this._snackBar.open("No Feedback found","close",{duration:5e3}),this.showhideQuestionAnwer=!0}readnotification(e){let t=e;this.dialog.open(E6,{width:"500px",disableClose:!0,data:{obj:t}}).afterClosed().subscribe(e=>{"true"==e&&this.API.readNotification({user_id:this.user.id,postNotifications:[{id:t.id,status:"READ"}]}).subscribe(e=>{this.getNotification()})})}goBtn(){let e=Q(this.fromDate).format("YYYY-MM-DD HH:mm:ss");if(e>Q().format("YYYY-MM-DD HH:mm:ss"))this._snackBar.open("Please enter before current date","close",{duration:5e3});else{let t=Q(e).startOf("day").toString(),n=Q(e).endOf("day").toString();this.fromDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(n).format("YYYY-MM-DD HH:mm:ss"),this.followupDataForTableData()}}onDate(){this.fromDate>this.toDate&&(this.fromDate=this.toDate)}FollowFilter(e){this.selectedFilter=e,this.FollowdateTable()}FollowdateTable(){new Date;let e=Q().subtract(0,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();if("TODAY"==this.selectedFilter)this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.followupDataForTableData();else if("YESTERDAY"==this.selectedFilter){let e=Q().subtract(1,"days").startOf("day").toString(),t=Q().subtract(1,"days").endOf("day").toString();this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.followupDataForTableData()}else if("ALL_IN_PAST"==this.selectedFilter){let e=Q().subtract(30,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.followupDataForTableData()}else if("ALL_IN_FUTURE"==this.selectedFilter){let e=Q().add(30,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();this.fromDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.followupDataForTableData()}else if("CHOOSE_A_DATE"==this.selectedFilter){this.selectdate=!1;let e=Q(this.followChooseSelectedDateValue).subtract(0,"days").startOf("day").toString(),t=Q(this.followChooseSelectedDateValue).subtract(0,"days").endOf("day").toString();this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.followupDataForTableData()}this.leadsdatefrom=this.fromDate,this.leadsdateto=this.toDate}followupdatatable(){this.API.agentPluginDashboardList({userid:this.user.id,start_time:this.fromDate,end_time:this.toDate,skip:0,calendar_type:"smartercalendar",top:100},this.api_end_point).subscribe(e=>{let t=e.event.filter(e=>"accepted"==e.responsestatus&&e.flpcount[0]>0);this._countfollowUpLength=t.length,0==this._countfollowUpLength&&this._snackBar.open("No Follow Up Found","close",{duration:3e3}),this.followupSource=new Te.k(t),this.followupSource.paginator=this.tableThreePaginator,this.tableThreePaginator&&(this.tableThreePaginator.length=this.followupSource.data.length),0==this._countfollowUpLength&&this._snackBar.open("No Follow Up Found","close",{duration:3e3})})}followupDataForTableData(){if(this._contactsAPIResponseStorage.success){let e=this._contactsAPIResponseStorage.success;console.log(e[0]);let t=[];e.forEach(e=>{e.customer_details.forEach(e=>t.push(e))});let n=t.filter(e=>{if("FOLLOW-UP"==e.stage&&"FOLLOW-UP"==e.stage){let t=Q().format("YYYY-MM-DDTHH:mm:ss"),n=Q(e.start_date,"YYYY-MM-DDTHH:mm:ss");if(console.log(t,n),console.log(n.diff(t,"days")),n.diff(t,"days"),Q(e.start_date).format("YYYY-MM-DDTHH:mm:ss"),console.log("Followup data ::: ",e),console.log("Followup data ::: ",Q(String(this.fromDate).toString())," ::::: ",Q(String(this.toDate).toString())),Q(e.start_date).isBetween(this.fromDate,this.toDate))return e}});console.log("Followup data ::: ",n),this._countfollowUpLength=n.length,this.followupSource=new Te.k(n),this.followupSource.paginator=this.tableThreePaginator,this.tableThreePaginator&&(this.tableThreePaginator.length=this.followupSource.data.length),0==this._countfollowUpLength&&this._snackBar.open("No Follow Up Found","close",{duration:3e3})}}LeadFilter(e){console.log("selected tab",this.selectedTab),this.isShowDateForFollowUp=!1,this.leadFilter=e,this.selectedFilter=e,0!=this.selectedTab&&3!=this.selectedTab||this.LeaddateTable(),1==this.selectedTab&&("CHOOSE_A_DATE"==e?this.isShowDateForFollowUp=!0:this.FollowdateTable()),2==this.selectedTab&&this.getHomeData()}LeaddateTable(){new Date;let e=Q().subtract(0,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();if("TODAY"==this.leadFilter)this.leadsdatefrom=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.leadsdateto=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.Leadsdetailstable();else if("YESTERDAY"==this.leadFilter){let e=Q().subtract(1,"days").startOf("day").toString(),t=Q().subtract(1,"days").endOf("day").toString();this.leadsdatefrom=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.leadsdateto=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.Leadsdetailstable()}else if("ALL_IN_PAST"==this.leadFilter){let e=Q().subtract(30,"days").startOf("day").toString(),t=Q().subtract(1,"days").endOf("day").toString();this.leadsdatefrom=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.leadsdateto=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.Leadsdetailstable()}this.fromDate=this.leadsdatefrom,this.toDate=this.leadsdateto}Leadsdetailstable(){this.API.agentPluginContacted({userid:this.user.id,start_time:this.leadsdatefrom,end_time:this.leadsdateto},this.api_end_point).subscribe(e=>{let t=e.success;if(t){let e=t.filter(e=>"call"==e.event_type);this.dataSource=new Te.k(e.reverse()),this.dataSource.paginator=this.tableOnePaginator,this._contactedData=e.length,this._countLeadLength=this.API.leadsConnected(e.length),0==this._countLeadLength&&this._snackBar.open("No Leads Found","close",{duration:5e3}),this.refreshLeadsFulfillmentData(t)}})}mergingcall(){this.API.callmerge({user_id:this.user.id,agent_number:this.user.phone,customer_number:this.customerInfo.customer_number,transactionid:this.callStatus.customerInfo.transactionid,caller_id:this._caller_id},this.user.server_url).subscribe(e=>{e.success&&setTimeout(()=>{this._snackBar.open("call merging","close",{duration:5e3})},1e3)})}transferingcall(){this.API.calltransfer({user_id:this.user.id,agent_number:this.user.phone,customer_number:this.customerInfo.customer_number,transactionid:this.callStatus.customerInfo.transactionid,caller_id:this._caller_id},this.user.server_url).subscribe(e=>{e.success&&setTimeout(()=>{this._snackBar.open("call transfering","close",{duration:5e3})},1e3)})}getDcTableData(){this._LeadsContactedData=[{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM"},{name:"Raju Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM"},{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM"},{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM"},{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM"},{name:"Raju Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM"}],this.dataSourceLeadContacted=new Te.k(this._LeadsContactedData),this.dataSourceLeadContacted.paginator=this.paginatorLeadContacted,this._FollowUpToDoData=[{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM",recording:"",call:""},{name:"Raju Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM",recording:"",call:""},{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM",recording:"",call:""},{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM",recording:"",call:""},{name:"Raj Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM",recording:"",call:""},{name:"Raju Kumar",leadSource:"Outgoing Call",status:"NEW DATA",dateTime:"04-Jan-2022\u20023:39 PM",recording:"",call:""}],this.dataSourceFollowUpToDo=new Te.k(this._FollowUpToDoData),this.dataSourceFollowUpToDo.paginator=this.paginatorFollowUp,this._FilledFormsData=[{name:"Raj Kumar",leadSource:"Outgoing Call",dateTime:"04-Jan-2022\u20023:39 PM",comment:"NEW DATA"},{name:"Raju Kumar",leadSource:"Outgoing Call",dateTime:"04-Jan-2022\u20023:39 PM",comment:"NEW DATA"},{name:"Raj Kumar",leadSource:"Outgoing Call",dateTime:"04-Jan-2022\u20023:39 PM",comment:"NEW DATA"},{name:"Raj Kumar",leadSource:"Outgoing Call",dateTime:"04-Jan-2022\u20023:39 PM",comment:"NEW DATA"},{name:"Raj Kumar",leadSource:"Outgoing Call",dateTime:"04-Jan-2022\u20023:39 PM",comment:"NEW DATA"},{name:"Raju Kumar",leadSource:"Outgoing Call",dateTime:"04-Jan-2022\u20023:39 PM",comment:"NEW DATA"}],this.dataSourceFilledForms=new Te.k(this._FilledFormsData),this.dataSourceFilledForms.paginator=this.paginatorFilledForms}startBtnCall(){this.showHideStart=!1,this.showHideStop=!0,this._flagStartStop="StartFlag",document.getElementById("codeDialPad").value=""}stopBtnCall(){this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",document.getElementById("codeDialPad").value=""}contactNameDetails(e){e.feedback_json&&(e.feedback=e.feedback_json),this.dialog.open(c8,{width:"70%",disableClose:!0,data:e}).afterClosed().subscribe(e=>{})}onTabChanged(e){this.tableOnePaginator.pageIndex=0,this.tableTwoPaginator.pageIndex=0,this.tableThreePaginator.pageIndex=0,this.tableOnePaginator.pageSize=5,this.tableTwoPaginator.pageSize=5,this.tableThreePaginator.pageSize=5,this._filterLeadName.nativeElement.value="",this._filterFollowUpName.nativeElement.value="",this._filterFilledName.nativeElement.value="",this._filterFulfilledName.nativeElement.value="",this.selectedTab=e.index,this.isShowDateForFollowUp=!1,0!=this.selectedTab&&2!=this.selectedTab||"ALL_IN_FUTURE"!=this.selectedFilter&&"CHOOSE_A_DATE"!=this.selectedFilter||(this.selectedFilter="TODAY"),this.LeadFilter(this.selectedFilter)}handleDateChange(e){this.followChooseSelectedDateValue=e.value,"CHOOSE_A_DATE"==this.selectedFilter&&this.FollowdateTable()}applyFilterLeadContacted(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}applyFilterFollowUp(e){e=(e=e.trim()).toLowerCase(),this.followupSource.filter=e}applyFilterFilledSource(e){e=(e=e.trim()).toLowerCase(),this.filledSource.filter=e}applyFilterFulfillmentSource(e){e=(e=e.trim()).toLowerCase(),this.leadFulfillmentSource.filter=e}closeQABtn(){this.showhideQuestionAnwer=!1}phoneInputPress(e){let t;return document.getElementById("codeDialPad")&&(t=document.getElementById("codeDialPad").value),t&&t.length>=10&&e.preventDefault(),e.charCode>=48&&e.charCode<=57}onlyNumAlphabetValidation(e){let t=e.charCode;t>=65&&t<=121||32==t||0==t||t>=48&&t<=57||e.preventDefault()}pasteTextPhone(e){e.preventDefault()}check_dialler_setting(){let e=this.myservice.get_stage_settings().extraoptions.filter(e=>"unscheduledcall"==e.name);e&&e.length>0&&(this.isStageDial=!1,"off"==e[0].definition?this.isStageDial=!1:(this.isStageDial=!0,this.showHideStartPage=!0,this.showHideDiallerPage=!1),console.log(e))}dialleron_setting(){if(console.log("---11---"),this.showHideStopPage=!1,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,document.getElementById("code")){let e=document.getElementById("code").value;e=e.substring(0,e.length-1),document.getElementById("code").value=e}this.myservice.clearCallStatus(),this.showHideStartCallButton=!0,this.showHideCallPad=!1,localStorage.removeItem("noDialPad"),console.log("Starting RemoteDialStart",this.isTruepredicitive),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(console.log("---12---"),this.showHideStartPage=!0,localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),setTimeout(()=>{this.startCallLoading()},100))},e=>{console.log(e)})}endSessionForAllowinBound(){let e=this.myservice.getLastCallSession();if(this.showHideDiallerPage=!1,localStorage.removeItem("c2cCallPresent"),this.check_dialler_setting(),this.showHideStopPage=!0,this.showHideStartPage=!0,this.showHideDailpad=!1,this.showHideCallStatus=!1,this.showHideCalldialling=!1,this.showHideCallEndingScreen=!1,document.getElementById("code")){let e=document.getElementById("code").value;e=e.substring(0,e.length-1),document.getElementById("code").value=e}if(this.myservice.clearCallStatus(),this.showHideStartCallButton=!0,this.showHideCallPad=!1,e&&0==e.internet_speed)return this.sessionStarted=!1,this.showHideStartPage=!0,sessionStorage.setItem("sessionStarted","false"),void(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""));this.showHideStartPage=!1,this.isStageDial=!1,this.API.settingsAPI(this.api_end_point).subscribe(e=>{"onsolicit"==e.success.extraoptions.filter(e=>"remoteautodialling"==e.name)[0].definition?1==this.stopDialogCounter&&(this.stopDialogCounter++,this.endSessionCallForallowInbound()):this.API.remoteDialStop(this.user.id,this.api_end_point,this.breakoption).subscribe(e=>{this.sessionStarted=!1,this.myservice.clearCallStatus();var 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e=i.Yb();i.Xb(0,"div",114),i.Xb(1,"div",115),i.Xb(2,"p"),i.Xb(3,"span",5),i.Sc(4,"Update Details"),i.Wb(),i.Wb(),i.Xb(5,"div"),i.Xb(6,"mat-form-field",116),i.Xb(7,"input",117),i.ic("keypress",(function(t){return i.Gc(e),i.mc().onlyNumAlphabetValidation(t)}))("ngModelChange",(function(t){return i.Gc(e),i.mc().customer_name_entered=t})),i.Wb(),i.Wb(),i.Wb(),i.Xb(8,"p",118),i.Xb(9,"button",119),i.ic("click",(function(){return i.Gc(e),i.mc().cancelUpdateBtn()})),i.Sc(10," Cancel "),i.Wb(),i.Xb(11,"button",119),i.ic("click",(function(){return i.Gc(e),i.mc().clearBtn()})),i.Sc(12," Clear "),i.Wb(),i.Xb(13,"button",120),i.ic("click",(function(){return i.Gc(e),i.mc().startCallLoadingUpdate()})),i.Sc(14," Update "),i.Wb(),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(6),i.tc("ngClass","vUpDet"),i.Cb(1),i.tc("ngModel",e.customer_name_entered)}}let uee=(()=>{class e{constructor(e,t,n,i,a){this.dialog=e,this.router=t,this.API=n,this.myservice=i,this._snackBar=a,this.unsubscriber=new fW.a,this.color11="red !important",this.color12="white !important",this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",this.displayedColumns=["alphabetStart","Name","action"],this.isExpansionDetailRow=(e,t)=>t.hasOwnProperty("detailRow"),this._storeRowElement="",this._nameUser="",this._psType="",this.showHideWhatsapp=!1,this.showHidePhone=!1,this.showHideText=!1,this.selectedButton="",this._ddlListExtraOption=[],this.user=this.myservice.get_loggedin_user(),this.stateSettings=this.myservice.get_stage_settings(),this._paraMessage="",this._rowExtraOptionData=[],this._wTemplate={options:[]},this._caller_id="",this.c2cEndPoint="",this.minDate=new Date,this.ismedia=!1,this.showHidePopup=!1,this.breakoption="breakoption",this.customer_name_entered="",this.showHideCampDetails=!1,this.campaignActiveListData=[],this.jsonData=[],this.tab=0,this.vTable=[],this.AllvTable=[],this.warningMsg="",this.stopDialogCounter=1,this.NoRequiredStartBtn="",this.isStageDial=!1,this.isTruepredicitive=!1,this.isStayAtHome=!1,this.sessionStarted=!1,this.showHideDiallerPage=!0,this.isCheckProjectTypeSBICC=!0,this.setPredictiveOnOff=[],this.rowsAllData=[],this.highlightedRows=[],"true"==sessionStorage.getItem("sessionStarted")&&(this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!0,this.check_dialler_setting()),"false"==sessionStorage.getItem("sessionStarted")&&(localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.sessionStarted=!1,this._flagStartStop="StartFlag",this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!0,this.showHideDiallerPage=!1,this.check_dialler_setting(),console.log("--run this script--2"));let o=this.myservice.get_stage_settings();this.callStatus=this.myservice.getLastCallStatus();let r=o.cloudtelephonyout.filter(e=>"innumber1"==e.name);if(this._caller_id=r[0].definition,o&&o.extraoptions)for(let s of o.extraoptions)"c2cendpoint"==s.name&&(this.c2cEndPoint=s.definition);this.subscriptionDial=this.myservice.getCallStatus().subscribe(e=>{this.callStatus=e,"terminated"!=this.callStatus.status&&"end_call_agent"!=this.callStatus.status||document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),null==this.callStatus.status&&"false"==sessionStorage.getItem("sessionStarted")&&(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!1,this._flagStartStop="StopFlag",this.check_dialler_setting()),0==Object.keys(e).length&&"true"==sessionStorage.getItem("nextPreviewDialingPopup")&&(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!1,this.showHideDiallerPage=!1,this._flagStartStop="StopFlag",this.check_dialler_setting())}),this.getDropdownList()}handleKeyboardEvent(e){this.keypressed=e.keyCode,(116==this.keypressed||e.ctrlKey&&116==this.keypressed)&&(this._snackBar.open("Press F5 for Refresh, Not Allowed","close",{duration:3e3,verticalPosition:"top"}),e.preventDefault()),e.ctrlKey&&82==this.keypressed&&(this._snackBar.open("Press Ctrl + R for Refresh, Not Allowed","close",{duration:3e3,verticalPosition:"top"}),e.preventDefault(),e.stopPropagation())}ngOnInit(){this.getTabList(),history.pushState(null,""),Object(l8.a)(window,"popstate").pipe(Object(yW.a)(this.unsubscriber)).subscribe(e=>(history.pushState(null,""),this._snackBar.open("Back button not allow from browser","close",{duration:3e3,verticalPosition:"top"}),!1)),setTimeout(()=>{this.showHideCampDetails=!0},100),this.api_end_point=this.myservice.get_API_End_Point(),this.myUser=this.myservice.get_loggedin_user();let e=this.myservice.get_stage_settings();this._findteleco=e.cloudtelephonyout.filter(e=>"telco_operator"==e.name),this.getRows(),document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.myservice.getLastCallSession().sessionStarted&&(this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StartFlag",this.check_dialler_setting());let t=this.myservice.get_stage_settings(),n=t.extraoptions.filter(e=>"unscheduledcall"==e.name);n&&n.length>0?(this.isStageDial=!1,"off"==n[0].definition?this.isStageDial=!1:(this.isStageDial=!0,this.showHideDiallerPage=!1),console.log(n)):this.isStageDial=!0,this.setPredictiveOnOff=[];let i=t.extraoptions.filter(e=>"truepredictive"==e.name);this.setPredictiveOnOff=i,i&&i.length>0?(this.isTruepredicitive=!1,this.isTruepredicitive="off"!=i[0].definition):this.isTruepredicitive=!1;let a=t.extraoptions.filter(e=>"stayathome"==e.name);a&&a.length>0?(this.isStayAtHome=!1,this.isStayAtHome="off"!=a[0].definition):this.isStayAtHome=!1,this.isCheckProjectTypeSBICC=!0;let o=t.extraoptions.filter(e=>"project_type"==e.name);o&&1==o.length&&(this._projectTypeSBICC=o[0].definition,this.isCheckProjectTypeSBICC="SBICC"!=o[0].definition);let r=this.myservice.get_stage_settings().extraoptions.filter(e=>"allowinbound"==e.name);this.isStageDial=!(r&&r.length>0&&"on"==r[0].definition)}ngOnDestroy(){this.unsubscriber.next(),this.unsubscriber.complete()}getTabList(){var e={user_id:this.user.id};this.api_end_point=this.myservice.get_API_End_Point(),console.log(this.api_end_point),this.API.getContactsWhtasapp(e,this.api_end_point).subscribe(e=>{if(e.success){let n=e.success;this.campaignActiveListData=[],this.campaignActiveListData=n,this.clistPageData();let i=[];i=e.success,this.API.sendCustomerDetailsList(i);var t=[];n.map((e,t)=>{n[t].show=!1}),n.forEach(e=>t.push(e,{detailRow:!0,element:e})),console.log("chaitanya1-",JSON.stringify(t)),this.rowsAllData=t,this.dataSource=new Te.k(t),this.dataSource.filterPredicate=function(e,t){return e.Name&&e.Name.toString().toLowerCase().includes(t)||void 0!==e.element&&e.element.Name.toString().toLowerCase().includes(t)}}else"No Data Found"==e.errors&&this._snackBar.open(e.errors,"close",{duration:3e3,verticalPosition:"top"})},e=>{console.log(e)})}getDropdownList(){this.stateSettings&&this.stateSettings.extraoptions&&(this._contactOptions=this.stateSettings.extraoptions.filter(e=>"contacts_options"==e.name),this._wTemplate=JSON.parse(this._contactOptions[0].definition),this._ddlListExtraOption=this._wTemplate.whatsapp_template_data)}changeWhatsappTemplate(e){this._rowExtraOptionData=[];let t=[];this.media="",this.ismedia=!1,this._paraMessage="",t=this._ddlListExtraOption.filter(t=>t.template_name==e),this.templatepart1=t[0].message,t[0].media_url&&(this.ismedia=!0,this.media=t[0].media_url),this._paraMessage=t[0].message,this.selectedWhatsappTemplate=t[0],this._rowExtraOptionData=t[0].required_values,this.dateSelect=""}startCallLoading(){const e=this.myservice.getLastCallSession();if(e&&e.internet_speed&&e.internet_speed<2)alert("Internet speed slow try later");else if(e&&null==e.internet_speed)alert("No Internet Network Connection available");else if("KNOWLARITY"!=this._findteleco[0].definition||!e||e.isAppAgent||1==e.sip_conn){var t=this.callStatus;null==t.status&&(t.dialing=1,t.dialNum=document.getElementById("codeDialPad")?document.getElementById("codeDialPad").value:"",this.myservice.updateCallStatus(t),(t=this.callStatus).dialing=2,this.customer_name_entered&&(t.dialName=this.customer_name_entered),this.myservice.updateCallStatus(t),this.customer_name_entered="",this.showHidePopup=!1)}else alert("Sip connection not available try later")}startCallLoadingUpdate(){this.cancelUpdateBtn();const e=this.myservice.getLastCallSession();if(e&&e.internet_speed&&e.internet_speed<2)alert("Internet speed slow try later");else if(e&&null==e.internet_speed)alert("No Internet Network Connection available");else if("KNOWLARITY"!=this._findteleco[0].definition||!e||e.isAppAgent||1==e.sip_conn){localStorage.setItem("c2cCallPresent","availableC2C");var t=this.callStatus;console.log(t.status),null==t.status&&(t.dialing=1,t.dialNum=document.getElementById("codeDialPad")?document.getElementById("codeDialPad").value:"",this.myservice.updateCallStatus(t),(t=this.callStatus).dialing=2,this.customer_name_entered&&(t.dialName=this.customer_name_entered),this.API.TTS_c2c_API({user_id:this.user.id,id_group:this.user.groupid,number:"+91"+t.dialNum,name:this.customer_name_entered,call_type:"Manual_dial"},this.api_end_point).subscribe(e=>{console.log(e),e&&e.success&&(this.myservice.updateCallStatus(t),this.customer_name_entered="",this.showHidePopup=!1)}))}else alert("Sip connection not available try later")}cancelUpdateBtn(){localStorage.removeItem("c2cCallPresent"),this.showHidePopup=!1,this.myservice.clearCallStatus()}clearBtn(){this.customer_name_entered=""}checkCustomerName(){const e=this.myservice.getLastCallSession();if(e&&(0==e.internet_speed||null==e.internet_speed))return void alert("Please check your network or wifi connection.");this.API.sendRowContactList("");const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)alert("Internet speed slow try later");else if(t&&0==t.internet_speed)alert("No Internet Network Connection available");else if(t&&null==t.internet_speed)alert("No Internet Network Connection available");else{if("KNOWLARITY"!=this._findteleco[0].definition||!t||t.isAppAgent||1==t.sip_conn)return document.getElementById("codeDialPad").value.length<8?(alert("Enter proper number"),!1):void(this.showHidePopup=!0);alert("Sip connection not available try later")}}nameRowRecord(e){this._nameUser=e.Name,this._psType=e.type,this.selectedContact=e,this.relationshipManagerModel="",this.trackingLinkModel="",this.phoneNoModel="",this.Product_Name="",this.Publisher_Name="",this.Reject_Key="",this.Accept_Key="",this.Product_Link="",this.Service_Station="",this.Vehicle_Number="",this.Service_Name="",this.Web_Link="",this.templateddlValue="",this.templatepart1="",this.templatepart2="",this.ismedia=!1,this.media="",this._rowExtraOptionData=[]}selectRow(e){this.selectedRow=e}CallChatPhoneClick(e,t={}){console.log(t),this.selectedRow=t,this._nameUser=t.Name,this._psType=t.type,this.selectedContact=t,null!=this.selectedRow&&null!=this.selectedRow?(this.selectedButton="",this.showHideWhatsapp=!1,this.showHidePhone=!1,this.showHideText=!1,this.selectedButton=e,"phone"==e?(this.showHidePhone=!0,this.callCustomer(t)):"whatsapp"==e?this.showHideWhatsapp=!0:"text"==e&&(this.showHideText=!0)):this._snackBar.open("Please select agent user","close",{duration:6e3})}saveBtn(){let e,t=Q(this.dateSelect).format("YYYY-MM-DD"),n={};var i=!1;let a=this._rowExtraOptionData;if(a.Next_Update_Time&&(e=a.Next_Update_Time.type,t&&(i=!0),n={Next_Update_Time:{value:t,type:e}}),a.Phone_Number&&(e=a.Phone_Number.type,this.phoneNoModel&&(i=!0),n={Phone_Number:{value:this.phoneNoModel,type:e}}),a.Tracking_Link&&(e=a.Tracking_Link.type,this.trackingLinkModel&&(i=!0),n={Tracking_Link:{value:this.trackingLinkModel,type:e}}),a.Web_Link&&(this.Web_Link&&(i=!0),n={Tracking_Link:{value:this.Web_Link,type:a.Web_Link.type}}),a.Accept_Key&&a.Reject_Key&&a.Publisher_Name){let e,t,o;e=a.Accept_Key.type,t=a.Reject_Key.type,o=a.Publisher_Name.type,this.Accept_Key&&this.Reject_Key&&this.Publisher_Name&&(i=!0),n={Accept_Key:{value:this.Accept_Key,type:e},Reject_Key:{value:this.Reject_Key,type:t},Publisher_Name:{value:this.Publisher_Name,type:o}}}if(a.Service_Station&&a.Vehicle_Number&&a.Service_Name){let e,t,o;e=a.Service_Station.type,t=a.Vehicle_Number.type,o=a.Service_Name.type,this.Service_Station&&this.Vehicle_Number&&this.Service_Name&&(i=!0),n={Service_Station:{value:this.Service_Station,type:e},Vehicle_Number:{value:this.Vehicle_Number,type:t},Service_Name:{value:this.Service_Name,type:o}}}else a.Vehicle_Number&&a.Invoice_Number&&(this.Vehicle_Number&&this.Invoice_Number&&(i=!0),n={Vehicle_Number:{value:this.Vehicle_Number,type:a.Vehicle_Number.type},Invoice_Number:{value:this.Invoice_Number,type:a.Invoice_Number.type}});a.Product_Name&&a.Relationship_Manager?(this.Product_Name&&this.relationshipManagerModel&&(i=!0),n={Product_Name:{value:this.Product_Name,type:a.Product_Name.type},Relationship_Manager:{value:this.relationshipManagerModel,type:a.Relationship_Manager.type}}):a.Product_Name&&a.Product_Link?(this.Product_Name&&this.Product_Link&&(i=!0),n={Product_Name:{value:this.Product_Name,type:a.Product_Name.type},Product_Link:{value:this.Product_Link,type:a.Product_Link.type}}):a.Relationship_Manager&&(this.relationshipManagerModel&&(i=!0),n={Relationship_Manager:{value:this.relationshipManagerModel,type:a.Relationship_Manager.type}});let o={user_id:this.user.id,customer_details:this.selectedContact,template_data:this.selectedWhatsappTemplate};o.template_data.required_values=n,0==i&&Object.keys(this.selectedWhatsappTemplate.required_values).length>0?this._snackBar.open("Fill required details","close",{duration:5e3}):this.API.saveContactsWhatsapp(o,this.api_end_point).subscribe(e=>{this.relationshipManagerModel="",this.trackingLinkModel="",this.phoneNoModel="",this.Product_Name="",this.Publisher_Name="",this.Reject_Key="",this.Accept_Key="",this.Product_Link="",this.Service_Station="",this.Vehicle_Number="",this.Service_Name="",this.Web_Link="","success"==e.status&&(this.showHideWhatsapp=!1,this._snackBar.open(e.message,"close",{duration:2e3}),this.ngOnInit())})}onlyNumberValidation(e){return e.charCode>=48&&e.charCode<=57}callCustomer(e){const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)return void alert("Internet speed slow try later");if(t&&null==t.internet_speed)return void alert("No Internet Network Connection available");let n={customer_number:e.Number,customer_name:e.Name,user_id:this.user.id,caller_id:this._caller_id,networktype:"WIFI",pingdelay:"45"};if("KNOWLARITY"==this._findteleco[0].definition){if(t&&!t.isAppAgent&&1!=t.sip_conn)return void alert("Sip connection not available try later")}else"Twilio"==this._findteleco[0].definition||"TCL"==this._findteleco[0].definition||"TTS"==this._findteleco[0].definition&&(n.telco_partner="TTS",n.agent_number=this.myUser.TTS_extension,n.cli=this._caller_id);console.log(this.callStatus);let i={};null==i.status&&(i.telco_partner="TTS",i.agent_number=this.myUser.TTS_extension,i.cli=this._caller_id,this.myservice.updateCallStatus(i),i.dialNum=this.selectedContact.Number,i.dialing=1,this.myservice.updateCallStatus(i),i.customerInfo={customer_name:e.Name,customer_number:e.Number,updated_at:e.updated_at,customkvs:e.customkvs,transactionid:e.transactionid,checkC2C:e.checkC2C,dial_mode:"direct_dial",campignType:e.campignType},i.status="establishing",i.dialing=2,this.myservice.updateCallStatus(i))}startBtnCall(){const e=this.myservice.getLastCallSession();if(!e||0!=e.internet_speed&&null!=e.internet_speed)if("SBICC"==this._projectTypeSBICC){0==this.setPredictiveOnOff.length||this.setPredictiveOnOff&&this.setPredictiveOnOff.length>0&&"off"==this.setPredictiveOnOff[0].definition?sessionStorage.setItem("nextPreviewDialingPopup","true"):sessionStorage.removeItem("nextPreviewDialingPopup"),this.check_dialler_setting(),this.showHideDiallerPage=!0,localStorage.removeItem("c2cCallPresent");const e=this.myservice.getLastCallSession();if("KNOWLARITY"==this._findteleco[0].definition&&e&&!e.isAppAgent&&1!=e.sip_conn)return void alert("Sip connection not available try later");(t=this.myservice.getLastCallSession()).sessionStarted=!0,this.myservice.updateCallSession(t),this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StartFlag",document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.myservice.clearCallStatus(),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(this.showHideStop=!1,this.showHideStart=!0,this.check_dialler_setting(),localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),setTimeout(()=>{this.startCallLoading()},100))},e=>{console.log(e)})}else{localStorage.removeItem("c2cCallPresent");const e=this.myservice.getLastCallSession();if("KNOWLARITY"==this._findteleco[0].definition&&e&&!e.isAppAgent&&1!=e.sip_conn)return void alert("Sip connection not available try later");var t;(t=this.myservice.getLastCallSession()).sessionStarted=!0,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","true"),this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StartFlag",document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.myservice.clearCallStatus(),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(this.showHideStop=!1,this.showHideStart=!0,localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),setTimeout(()=>{this.startCallLoading()},100))},e=>{console.log(e)})}else alert("Please check your network or wifi connection.")}endSessionCall(){this.dialog.open(pZ,{width:"40%",disableClose:!0,data:this.myUser}).afterClosed().subscribe(e=>{if("true"==e){this.check_dialler_setting(),this.sessionStarted=!1,this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!1,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","false"),this.stopDialogCounter=1}else this.stopDialogCounter=1})}stopBtnCall(){const e=this.myservice.getLastCallSession();if(e&&0==e.internet_speed)return this.sessionStarted=!1,this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",sessionStorage.setItem("sessionStarted","false"),void(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""));localStorage.removeItem("noExitC2CInStartBtn"),localStorage.removeItem("c2cCallPresent"),1==this.stopDialogCounter&&(this.stopDialogCounter++,this.myservice.clearCallStatus(),this.API.settingsAPI(this.api_end_point).subscribe(e=>{"onsolicit"==e.success.extraoptions.filter(e=>"remoteautodialling"==e.name)[0].definition?this.endSessionCall():this.API.remoteDialStop(this.user.id,this.api_end_point,this.breakoption).subscribe(e=>{this.sessionStarted=!1,this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!1,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","false"),this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",document.getElementById("codeDialPad").value=""},e=>{console.log(e)})}))}removeNum(){let e=document.getElementById("codeDialPad").value;e=e.substring(0,e.length-1),document.getElementById("codeDialPad").value=e}clickNumBtn(e){if(10==document.getElementById("codeDialPad").value.length)return document.getElementById("codeDialPad"),!1;document.getElementById("codeDialPad").value=document.getElementById("codeDialPad").value+e.toString()}openPopupDialog(){}getCLTableData(){this.dataSource=new Te.k(this.getRows()),this.dataSource.sortingDataAccessor=(e,t)=>{let n,i;return n=void 0!==e.element?e.element:e,i=this.tempElementData.find(void 0!==e.element?t=>void 0!==t.element&&e.element.name===t.element.name:t=>e.name===t.name),+this.tempElementData.indexOf(i)}}sortFilteredData(e){let t=this.dataSource.filteredData.map(e=>Object.assign({},e));"name"===e&&t.sort(this.nameComparer);let n=new Array;for(var i=0,a=0;i<t.length;i++)void 0===t[i].element&&(n[a]=t[i],a+=2);for(t=t.filter(e=>void 0!==e.element),i=0;i<n.length;i+=2){let e=t.find(e=>e.element.name===n[i].name);n[i+1]=e}this.tempElementData=n}nameComparer(e,t){return void 0!==e.element&&(e=e.element),void 0!==t.element&&(t=t.element),(e=e.name)===(t=t.name)?0:e<t?-1:1}getRows(){const e=[];return[{name:"Ajay",show:!1},{name:"Arwind",show:!1},{name:"Binay",show:!1},{name:"Krunal",show:!1},{name:"Omkar",show:!1},{name:"Prashant",show:!1},{name:"Veenit",show:!1}].forEach(t=>e.push(t,{detailRow:!0,element:t})),e}toggleRow(e){if(this._rowExtraOptionData=[],this._paraMessage="",this.templateddlValue="",this.dateSelect="",this.highlightedRows=e,this._storeRowElement=e,"StopFlag"!=this._flagStartStop){const t=this.dataSource.data.find(t=>void 0!==t.element&&t.element.Name===e.Name),n=this.dataSource.data.indexOf(t);this._storeRowIndex=n,this.dataSource.data.map(e=>{e.element&&e.element.Number!=this.dataSource.data[n].element.Number&&(e.element.show=!1)}),this.selectedContact=this.dataSource.data[n-1],this.dataSource.data[n].element.show=!this.dataSource.data[n].element.show}}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}contactDataDetails(e){this.dialog.open(s9,{width:"78%",minHeight:"auto",maxHeight:"95%",disableClose:!0,autoFocus:!1,data:e}).afterClosed().subscribe(e=>{})}clistPageData(){this.jsonData=[],this.vTable=[],this.AllvTable=[],this.jsonData=this.campaignActiveListData;let e=[];e=this.jsonData[0].customer_details.filter(e=>"NEW DATA"==e.stage&&0==e.rnrcount),this.warningMsg="",e&&0==e.length?this.warningMsg="No Data Found":(this.vTable=e,this.AllvTable=this.jsonData[0].customer_details,this.warningMsg="",this.vTable&&0==this.vTable.length&&(this.warningMsg="No Dedicated Customers Data For Predictive"))}isActive(e){return this.tab===e}openCardTab(e,t){if(this.tab=e,this.vTable=[],this.warningMsg="","Predictive"==t.campaign_type||"PREDICTIVE"==t.campaign_type)this.vTable=[],setTimeout(()=>{this.warningMsg="No Dedicated Customers Data For Predictive"},200);else{let e=[];e=t.customer_details.filter(e=>"NEW DATA"==e.stage&&0==e.rnrcount),this.warningMsg="",e&&0==e.length?this.warningMsg="No Data Found":(this.vTable=e,this.AllvTable=t.customer_details)}}contactNameDetails(e){console.log("---",JSON.stringify(e)),this.dialog.open(c8,{width:"70%",disableClose:!0,data:e}).afterClosed().subscribe(t=>{if("true"==t){let t={Name:e.name,Number:e.number,call_status:e.call_status,updated_at:e.updated_at,customkvs:e.customkvs,transactionid:e.transactionid,checkC2C:"c2cCallThere"};this.API.sendRowContactList(t),this.NoRequiredStartBtn="NoNeedStartForC2C",this.CallChatPhoneClick("phone",t)}else"false"==t&&(this.NoRequiredStartBtn="")})}callButtonClick(e){localStorage.setItem("c2cCallPresent","availableC2C"),localStorage.removeItem("noExitC2CInStartBtn"),this.NoRequiredStartBtn="NoNeedStartForC2C";const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)return void alert("Internet speed slow try later");if(t&&null==t.internet_speed)return void alert("No Internet Network Connection available");if("KNOWLARITY"==this._findteleco[0].definition&&t&&!t.isAppAgent&&1!=t.sip_conn)return void alert("Sip connection not available try later");let n="";n="SSL";let 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.vTextItem[_ngcontent-%COMP%]{display:flex;align-items:center;height:100%;width:97px;border:2px solid #bed3e5}.vRecShape[_ngcontent-%COMP%]   .vTextInside[_ngcontent-%COMP%]{text-decoration:none;color:#385a7b;font-size:15px;flex:1;padding-left:12px;text-align:center}.vRecShape[_ngcontent-%COMP%]   .arrowShape[_ngcontent-%COMP%]{display:inline-block;padding:9px;border:solid #bed3e5;border-width:0 2px 2px 0;transform:translateY(15.5px) rotate(-45deg) skew(-15deg,-15deg) translateX(18px);position:relative;left:3px}.vRecShape[_ngcontent-%COMP%]   .activeVText[_ngcontent-%COMP%], .vRecShape[_ngcontent-%COMP%]   .arrowShape[_ngcontent-%COMP%]{background-color:#ddedfa}.closeP[_ngcontent-%COMP%]{text-align:right;margin-bottom:0;line-height:0;position:-webkit-sticky;position:sticky;top:2px}.closeP[_ngcontent-%COMP%]   span[_ngcontent-%COMP%]{position:relative;border:1px solid #f44336;cursor:pointer;top:-21px;background-color:#f44336;padding:2px 3px 1px 0;right:-20px;width:26px;height:25px;border-radius:50%;color:#fff;display:inline-block;z-index:9999;text-align:center}.closeP[_ngcontent-%COMP%]   span[_ngcontent-%COMP%]   .mat-icon[_ngcontent-%COMP%]{font-size:18px}"]}),e})();function Fee(e,t){1&e&&(i.Xb(0,"mat-header-cell"),i.Sc(1," Select "),i.Wb())}function Hee(e,t){if(1&e){const e=i.Yb();i.Xb(0,"mat-cell"),i.Xb(1,"mat-checkbox",33),i.ic("ngModelChange",(function(n){return i.Gc(e),t.$implicit.to_selected=n}))("change",(function(n){i.Gc(e);const a=t.$implicit;return i.mc().adding_agent(a,n)})),i.Wb(),i.Wb()}if(2&e){const e=t.$implicit;i.Cb(1),i.tc("ngModel",e.to_selected)}}function Lee(e,t){1&e&&(i.Xb(0,"mat-header-cell"),i.Sc(1," Agent ID "),i.Wb())}function Bee(e,t){if(1&e&&(i.Xb(0,"mat-cell",34),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.id," ")}}function Uee(e,t){1&e&&(i.Xb(0,"mat-header-cell",35),i.Sc(1," Agent Name "),i.Wb())}function Yee(e,t){if(1&e&&(i.Xb(0,"mat-cell",35),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.name," ")}}function zee(e,t){1&e&&(i.Xb(0,"mat-header-cell",35),i.Sc(1," Email "),i.Wb())}function Qee(e,t){if(1&e&&(i.Xb(0,"mat-cell",35),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.email," ")}}function Vee(e,t){1&e&&(i.Xb(0,"mat-header-cell",35),i.Sc(1," Current Campaign "),i.Wb())}function jee(e,t){if(1&e&&(i.Xb(0,"mat-cell",35),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Uc(" ",e.active_campaign," ")}}function Gee(e,t){1&e&&i.Sb(0,"mat-header-row",36)}function $ee(e,t){1&e&&i.Sb(0,"mat-row")}function qee(e,t){1&e&&i.Sb(0,"div",37)}const Jee=function(){return[5,10,20]};let Kee=(()=>{class e{constructor(e,t,n,i,a,o){this.API=e,this.myservice=t,this.router=n,this._snackBar=i,this.dialogRef=a,this.viewAddagentDetails=o,this.displayedColumns=["select","agentID","agentName","email","currentCampaign"],this.dataSource=new Te.k,this.agents_list=[],this.selected_agent=[],this.user=this.myservice.get_loggedin_user(),this.currentLoader=!1}ngOnInit(){this.api_end_point=this.myservice.get_API_End_Point(),this.campaign_details=this.viewAddagentDetails.campaign_details,this.showagent()}applySearchFilter(e){this.dataSource.filter=e.toLowerCase().trim()}closeDialog(){this.dialogRef.close()}cancelBtn(){this.dialogRef.close()}addAgentBtn(){let e={agents_list:[],campaign_name:this.campaign_details.campaign_name,priority:this.campaign_details.priority,incallscreen:this.campaign_details.incallscreen};this.selected_agent.forEach(t=>{t.email&&e.agents_list.push(t.email)}),e.agents_list.length?(this.currentLoader=!0,this.API.addAgentstoCampaign(e,this.api_end_point).subscribe(e=>{this.currentLoader=!1,e.success?(this.dialogRef.close(),this._snackBar.open("Agent add 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t.applySearchFilter(e.target.value)})),i.Wb(),i.Xb(9,"mat-icon",8),i.Sc(10,"search"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(11,"div",9),i.Xb(12,"p",10),i.Xb(13,"span",11),i.ic("click",(function(){return t.closeDialog()})),i.Xb(14,"mat-icon"),i.Sc(15,"close"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(16,"div",0),i.Xb(17,"div",12),i.Xb(18,"mat-table",13),i.Vb(19,14),i.Qc(20,Fee,2,0,"mat-header-cell",15),i.Qc(21,Hee,2,1,"mat-cell",16),i.Ub(),i.Vb(22,17),i.Qc(23,Lee,2,0,"mat-header-cell",15),i.Qc(24,Bee,2,1,"mat-cell",18),i.Ub(),i.Vb(25,19),i.Qc(26,Uee,2,0,"mat-header-cell",20),i.Qc(27,Yee,2,1,"mat-cell",21),i.Ub(),i.Vb(28,22),i.Qc(29,zee,2,0,"mat-header-cell",20),i.Qc(30,Qee,2,1,"mat-cell",21),i.Ub(),i.Vb(31,23),i.Qc(32,Vee,2,0,"mat-header-cell",20),i.Qc(33,jee,2,1,"mat-cell",21),i.Ub(),i.Qc(34,Gee,1,0,"mat-header-row",24),i.Qc(35,$ee,1,0,"mat-row",25),i.Wb(),i.Sb(36,"mat-paginator",26),i.Wb(),i.Wb(),i.Xb(37,"div",27),i.Xb(38,"div",28),i.Xb(39,"button",29),i.ic("click",(function(){return t.cancelBtn()})),i.Sc(40,"CANCEL"),i.Wb(),i.Wb(),i.Xb(41,"div",28),i.Xb(42,"button",30),i.ic("click",(function(){return t.addAgentBtn()})),i.Xb(43,"mat-icon",31),i.Sc(44,"add"),i.Wb(),i.Sc(45," ADD AGENT "),i.Wb(),i.Wb(),i.Wb(),i.Qc(46,qee,1,0,"div",32)),2&e&&(i.Cb(8),i.tc("ngClass","vSerchField"),i.Cb(10),i.tc("dataSource",t.dataSource),i.Cb(16),i.tc("matHeaderRowDef",t.displayedColumns),i.Cb(1),i.tc("matRowDefColumns",t.displayedColumns),i.Cb(1),i.tc("pageSizeOptions",i.xc(6,Jee)),i.Cb(10),i.tc("ngIf",t.currentLoader))},directives:[P.b,M.b,c.m,W.a,P.g,Te.j,Te.c,Te.e,Te.b,Te.g,Te.i,De.a,c.o,Te.d,Te.a,ne.a,X.t,X.w,Te.f,Te.h],styles:["h4.titlehead[_ngcontent-%COMP%]{margin:0!important;padding:0!important}.v-lftRyt[_ngcontent-%COMP%]{text-align:right}  .vSerchField.mat-form-field-appearance-outline .mat-form-field-outline{background:#f1f4f7!important}.vkTableAgent[_ngcontent-%COMP%]{font-family:poppins;overflow:auto hidden;width:100%}.vkTableAgent[_ngcontent-%COMP%]   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Choose curent time of future time"}}}let cne=(()=>{class e{constructor(e,t,n,i,a,o,r,s,c){this.dialog=e,this.API=t,this.utils=n,this.myservice=i,this.router=a,this.formbuilder=o,this.activatedRoute=r,this._snackBar=s,this.cd=c,this.currentTitle="central-campaign",this.campaignType="others",this.campaign_type_field={input:"FT",values:this.campaignType,default_value:this.campaignType},this.currentFileobj={},this.current_time=Q().format("HH:mm"),this.campaignUpload_msg="",this._formlist=[],this.searchedKeyword="",this.selectedagent=[],this.email_regex=/^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,3})+$/,this.num_pattern=/^(\+91)?(91)?(\d{10})$/,this.name_pattern=new RegExp(/[~`!#$%\^&*+=\-\[\]\\';,/{}|\\":<>\?]/),this.campaign_work_mode=["WFO","WFH"],this.templateddownloadurl="",this.showLoader=!1,this.hidePreviousDates=e=>{const t=e||new Date;return Q(t).isSameOrAfter(new Date,"day")}}ngOnInit(){this.api_end_point=this.myservice.get_API_End_Point(),this._data={},this._data.isAllSelected=!0,this._data.isAllCollapsed=!0,this.myUser=this.myservice.get_loggedin_user(),this._data.ParentChildchecklist=[];var e,t,n,i={role:this.myUser.role,role_id:this.myUser.groupid};this.showLoader=!0,this.API.getcenteralgroupid(i,this.api_end_point).subscribe(e=>{if(this.showLoader=!1,e.errors);else{let n=e.success;for(var t in n)this._data.ParentChildchecklist.push(null==n[t].user_count?{id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,rsm:n[t].rsm_name,teamSize:0,isSelected:!1,isClosed:!0,childList:[],total:0}:{id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,rsm:n[t].rsm_name,teamSize:n[t].user_count,isSelected:!1,isClosed:!0,childList:[],total:0})}}),this.pd_dial_ratio=2,this.campaignForm=this.formbuilder.group({name:["",X.D.required],date:[new Date,X.D.required],time:[this.current_time,[X.D.required,sne]],campaign_type:["",X.D.required],formidName:[""],screenname:["",X.D.required],priority:["Server",X.D.required],file:["",X.D.required],fileSource:["",X.D.required],parentname:["",X.D.required],childname:[[],X.D.required],campaign_mode:["WFO"]}),this.myUser=this.myservice.get_loggedin_user(),this.campaignUpload_msg="",this.getFormList(),e=this.myservice.getSettingsWithKeyValue("web","name","campaign_push"),t=this.myservice.getSettingsWithKeyValue("web","name","incallscreen"),n=this.myservice.getSettingsWithKeyValue("web","name","campaign_push_calltype"),this.dial_mode=JSON.parse(e.definition),this.incallscreen=JSON.parse(t.definition),this.push_calltype=JSON.parse(n.definition)}dialcheck_mode(){for(let e in this.dial_mode.dial_modes);}backToCampaignDashboard(){this.router.navigateByUrl("/central-campaign")}cancelBtn(){this.router.navigateByUrl("/central-campaign")}parentCheck(e,t){let n=e.groupid;if(t){let t,o={where_gid:e.groupid};if(e.childList.length>0){for(var i in t=e.childList,t)this.selectedagent.push({name:t[i].name,id:t[i].id,email:t[i].email,phone:t[i].phone,groupid:t[i].groupid,role:"user"});for(var a=0;a<this._data.ParentChildchecklist.length;a++)this._data.ParentChildchecklist[a].id==e.id&&(this._data.ParentChildchecklist[a].total=this._data.ParentChildchecklist[a].teamSize)}else this.API.getalluser(o,this.api_end_point).subscribe(i=>{if(i.errors);else{t=i.agents_list;var a={};for(var o in a[n]=[],t){var r={name:t[o].name,id:t[o].id,email:t[o].email,phone:t[o].phone,groupid:t[o].groupid,role:"user"};this.selectedagent.push(r),a[n].push(r)}for(var s=0;s<this._data.ParentChildchecklist.length;s++)this._data.ParentChildchecklist[s].id==e.id&&(this._data.ParentChildchecklist[s].total=this._data.ParentChildchecklist[s].teamSize)}});for(a=0;a<e.childList.length;a++)e.childList[a].isSelected=e.isSelected}else{for(a=0;a<this.selectedagent.length;a++)if(this.selectedagent[a].groupid==n){const t=this.selectedagent.findIndex(e=>e.groupid==n);t>-1&&this.selectedagent.splice(t,e.teamSize)}for(a=0;a<this._data.ParentChildchecklist.length;a++)if(this._data.ParentChildchecklist[a].id==e.id)for(var o in this._data.ParentChildchecklist[a].total=0,this._data.ParentChildchecklist[a].childList)this._data.ParentChildchecklist[a].childList[o].isSelected=!1}}childCheck(e,t,n){if(n){this.selectedagent.push({name:t.name,id:t.id,email:t.email,phone:t.phone,groupid:t.groupid,role:"user",active_campaign:null,work_option:"WFO",selected:!0,campaign_status:!0});for(var i=0;i<this._data.ParentChildchecklist.length;i++)this._data.ParentChildchecklist[i].id==e.id&&(this._data.ParentChildchecklist[i].total=this._data.ParentChildchecklist[i].total+1)}else for(i=0;i<this.selectedagent.length;i++)if(this.selectedagent[i].id==t.id){const n=this.selectedagent.findIndex(e=>e.id==t.id);if(this.selectedagent.length==n+1)for(i=0;i<this._data.ParentChildchecklist.length;i++)this._data.ParentChildchecklist[i].id==e.id&&(this._data.ParentChildchecklist[i].total=this._data.ParentChildchecklist[i].total-1,this.selectedagent.splice(n,1));else for(i=0;i<this._data.ParentChildchecklist.length;i++)this._data.ParentChildchecklist[i].id==e.id&&(this._data.ParentChildchecklist[i].total=this._data.ParentChildchecklist[i].total-1,this.selectedagent.splice(n,1))}}selectUnselectAll(e){e.isAllSelected=!e.isAllSelected;for(var t=0;t<e.ParentChildchecklist.length;t++){e.ParentChildchecklist[t].isSelected=e.isAllSelected;for(var n=0;n<e.ParentChildchecklist[t].childList.length;n++)e.ParentChildchecklist[t].childList[n].isSelected=e.isAllSelected}}expandCollapse(e){let t,n=e;this.searchedKeyword="",e.isClosed=!e.isClosed;let i={where_gid:e.groupid};e.isClosed||(console.log(JSON.stringify(i)),this.API.getalluser(i,this.api_end_point).subscribe(e=>{if(e.errors);else for(var i in t=e.agents_list,this._data.ParentChildchecklist)if(this._data.ParentChildchecklist[i].id==n.id)for(var a in t)0==this._data.ParentChildchecklist[i].childList.length?this._data.ParentChildchecklist[i].childList.push({id:t[a].id,parent_id:this._data.ParentChildchecklist[i].id,name:t[a].name,email:t[a].email,phone:t[a].phone,groupid:t[a].groupid,isSelected:!1,active_campaign:null,work_option:"WFO",selected:!0,campaign_status:!0}):this._data.ParentChildchecklist[i].childList.length!=t.length&&this._data.ParentChildchecklist[i].childList.push({id:t[a].id,parent_id:this._data.ParentChildchecklist[i].id,name:t[a].name,email:t[a].email,phone:t[a].phone,groupid:t[a].groupid,isSelected:!1,active_campaign:t[a].active_campaign,work_option:"WFO",selected:!0,campaign_status:!0})}))}expandCollapseAll(e){for(var t=0;t<e.ParentChildchecklist.length;t++)e.ParentChildchecklist[t].isClosed=!e.isAllCollapsed;e.isAllCollapsed=!e.isAllCollapsed}stringify(e){return JSON.stringify(e)}setDialRatio(e){this.pd_dial_ratio=e}omit_special_char(e){let t;return t=e.charCode,95==t||t>64&&t<91||t>96&&t<123||8==t||32==t||t>=48&&t<=57}getFormList(){this.showLoader=!0,this.API.getCallForms(this.myUser.id).subscribe(e=>{this.showLoader=!1,e.success&&(this._formlist=e.success)})}get _form(){return this.campaignForm.controls}changeFile(e){if(this.currentFileobj={},e.target.files&&e.target.files.length){this.currentFileobj=e.target.files[0];const[t]=e.target.files;this.campaignForm.patchValue({fileSource:t})}}submit_Camapign(){if(""==this.campaignForm.get("name").value)return void this._snackBar.open("Please enter campaign name*","close",{duration:2e3});if(""==this.campaignForm.get("fileSource").value)return void this._snackBar.open("Please attached Data file*","close",{duration:2e3});if(""==this.campaignForm.get("date").value)return void this._snackBar.open("Please select Date*","close",{duration:2e3});if(""==this.campaignForm.get("screenname").value)return void this._snackBar.open("Please select Form*","close",{duration:2e3});if(""==this.campaignForm.get("campaign_mode").value)return void this._snackBar.open("Please select campaign_mode","close",{duration:2e3});if(0==this.selectedagent.length)return void this._snackBar.open("Select at least one agent","close",{duration:2e3});this.campaignUpload_msg="File Data checking started",this.campaignUpload_msg="File Data checking completed",this.campaignUpload_msg="Start uploading ...";let e,t,n=this.campaignForm,i=n.controls.name.value,a=Q(n.controls.date.value).format("YYYY-MM-DD"),o=String(n.controls.time.value+":00"),r=String(a).concat("T",o.toString()).toString(),s=n.get("fileSource").value,c=n.get("campaign_type").value;for(var l in this.dial_mode.dial_modes)n.controls.priority.value==this.dial_mode.dial_modes[l].name&&this.dial_mode.dial_modes[l].dial_ratio&&"static"==this.dial_mode.dial_modes[l].dial_ratio.type?(e=this.dial_mode.dial_modes[l].dial_ratio.value,t=this.dial_mode.dial_modes[l].priority):n.controls.priority.value==this.dial_mode.dial_modes[l].name&&(e=this.dial_mode.dial_modes[l].priority,t=this.dial_mode.dial_modes[l].priority);this.campaignForm.get("fileSource"),this.campaignForm.get("fileSource"),document.getElementById("fileID");let d=this.campaignForm.get("fileSource").value.name,b=this.campaignForm.get("screenname").value;var u=this.campaignForm.get("campaign_mode").value;if(!/(\.xlsx)$/i.exec(d))return void this._snackBar.open("Please upload .xlsx extensions file only.","Close");let p=new FormData,h=j.j(this.selectedagent,"groupid");p.append("leads",s,s.name),p.append("user_id",this.myUser.id),p.append("campaign_name",i),p.append("campaign_mode",u),p.append("dial_ratio",e),p.append("priority",t),p.append("pushed_date",r),p.append("incallscreen",b);var m,g=this.push_calltype.push_calltype;for(var f in g)g[f].name==b&&(m=g[f].value,p.append("push_calltype",g[f].value));p.append("agents_list",JSON.stringify(h)),p.append("master_campaign",c),this.API.bulkUploadAPI(p,this.api_end_point).subscribe(n=>{if(n.errors)return void this._snackBar.open(n.errors,"close");this.campaignUpload_msg="Camapign Upload Finished.";let a={blobfile:n.url.split("/").pop(),start_date:r,maxleadsperday:500,options:"Drop repeated data",campaign_name:i,incallscreen:b,priority:t,dial_ratio:e,master_campaign:c,push_calltype:m,campaign_mode:u,groupedagentslist:h};2==t&&(a.dial_ratio=this.pd_dial_ratio),this.campaignUpload_msg="Start Assigning the data",this.API.bulkPushAPI(a,this.api_end_point).subscribe(e=>{this.campaignUpload_msg="Refreshing the campaign data",this.campaignForm.reset(),this.router.navigate(["/central-campaign"])},e=>{this._snackBar.open(e,"close"),this.router.navigate(["/central-campaign"])})},e=>{})}assign_later(){if(""==this.campaignForm.get("name").value)return void this._snackBar.open("Please enter campaign name*","close",{duration:2e3});if(""==this.campaignForm.get("fileSource").value)return void this._snackBar.open("Please attached Data file*","close",{duration:2e3});if(""==this.campaignForm.get("date").value)return void this._snackBar.open("Please select Date*","close",{duration:2e3});if(""==this.campaignForm.get("screenname").value)return void this._snackBar.open("Please select Form*","close",{duration:2e3});if(""==this.campaignForm.get("campaign_mode").value)return void this._snackBar.open("Please select campaign_mode","close",{duration:2e3});if(0==this.selectedagent.length)return void this._snackBar.open("Select at least one agent","close",{duration:2e3});this.campaignUpload_msg="File Data checking started",this.campaignUpload_msg="File Data checking completed",this.campaignUpload_msg="Start uploading ...";let e=this.campaignForm,t=e.controls.name.value,n=Q(e.controls.date.value).format("YYYY-MM-DD"),i=String(e.controls.time.value+":00"),a=String(n).concat("T",i.toString()).toString(),o=this.campaignForm.get("fileSource").value,r=this.campaignForm.get("campaign_type").value,s=this.campaignForm.get("screenname").value;var c=this.campaignForm.get("campaign_mode").value;let l,d;for(var b in this.dial_mode.dial_modes)e.controls.priority.value==this.dial_mode.dial_modes[b].name&&this.dial_mode.dial_modes[b].dial_ratio&&"static"==this.dial_mode.dial_modes[b].dial_ratio.type?(l=this.dial_mode.dial_modes[b].dial_ratio.value,d=this.dial_mode.dial_modes[b].priority):e.controls.priority.value==this.dial_mode.dial_modes[b].name&&(l=this.dial_mode.dial_modes[b].priority,d=this.dial_mode.dial_modes[b].priority);let u=e.controls.formidName.value,p=(this.campaignForm.get("fileSource"),this.campaignForm.get("fileSource"),document.getElementById("fileID"),this.campaignForm.get("fileSource").value.name);if(!/(\.xlsx)$/i.exec(p))return void this._snackBar.open("Please upload .xlsx extensions file only.","Close");let h=new FormData;h.append("questionnaire_form",u);let m=j.j(this.selectedagent,"groupid");var g,f=this.push_calltype.push_calltype;for(var _ in f)f[_].name==s&&(g=f[_].value,h.append("push_calltype",f[_].value));h.append("leads",o,o.name),h.append("user_id",this.myUser.id),h.append("campaign_name",t),h.append("campaign_mode",c),h.append("dial_ratio",l),h.append("priority",d),h.append("pushed_date",a),h.append("incallscreen",s),h.append("push_calltype",g),h.append("agents_list",JSON.stringify(m)),h.append("master_campaign",r),this.API.bulkUploadAPI(h,this.api_end_point).subscribe(e=>{e.errors?this._snackBar.open(e.errors,"close"):(this._snackBar.open("Camapign Upload Finished.","close",{duration:2e3}),this.campaignForm.reset(),this.router.navigate(["/central-campaign"]))})}download_file(){this.API.bulkTemplateAPI(this.api_end_point).subscribe(e=>{this.templateddownloadurl=e.url,window.open(this.templateddownloadurl,"_blank")},e=>{this._snackBar.open("Error in downloading the file","close",{duration:2e3})})}validateExcelSheet(){return new Promise((e,t)=>{let n=this.currentFileobj;if("xlsx"!=n.name.split(".").pop().toLowerCase())return void t("File format is not correct. Use xlsx file");if(!n.name)return void t("File not found for validations");const i=new FileReader;i.readAsBinaryString(n),i.onload=n=>{const i=q.read(n.target.result,{type:"binary"}),a=q.utils.sheet_to_json(i.Sheets[i.SheetNames[0]]);if(a&&a.length){let n=["ASPIRANT NAME (Compulsory)","ASPIRANT NUMBER(Compulsory)","EMAIL(Compulsory)"],i=null;for(var o=0;o<a.length&&!i;o++){let e=a[o],t=o+1;for(var r in n){if(!e.hasOwnProperty(n[r])){i=n[r]+" not found at line number "+t;break}switch("string"!=typeof e[n[r]]&&(e[n[r]]=JSON.stringify(e[n[r]])),e[n[r]]=e[n[r]].trim(),n[r]){case n[0]:if(!e[n[r]].length){i="Name not found at line number "+t;break}if(this.name_pattern.test(e[n[0]])){i="Name is not valid "+e[n[r]]+" at line number "+t;break}break;case n[1]:if(!this.num_pattern.exec(e[n[1]])){i="Number is not valid "+e[n[r]]+" at line number "+t;break}break;case n[2]:if(!this.email_regex.exec(e[n[2]])){i="Email is not valid "+e[n[r]]+" at line number "+t;break}}}}if(i)return void 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n="/socket.io/";"BANK1-TESTING"==this.user.company&&(n+="bank1-testing/"),this.socket=cS(this.serverUrl,{path:n}),this.socket.on("connect",e=>{console.log("socket connection estableshed",e),this.isSocketEnable.next(!0)}),this.socket.on("rtd_register_ack",(e,t,n)=>{console.log(JSON.stringify(n)),this.formUserObject(n)}),this.socket.on("rtd_register_groups_ack",(e,t,n)=>{this.formGroupObject(n)})}formUserObject(e){let t=[];e.forEach(e=>{t.push(Object.assign(Object.assign(Object.assign({},e.datajson),e.otherinfo),{id:e.uid}))}),console.log("formatted arr",t),this.rtd.updateAgentFeed(t)}formGroupObject(e){let t=[];e.forEach(e=>{t.push(Object.values(e)[0])}),this.rtd.updateGroupFeed(t)}rtd_keyObject(){var e={};for(var t in this.rtd_constants)"rtd_allagents_count"!=this.rtd_constants[t]&&(e[this.rtd_constants[t]]=0);return e}emitUsersrequest(){let e=this.myService.get_asm_groupdata(),t=this.myService.get_asm_groupid();if(e){var n={req_feeds:[],group_refresh:0,persist:!0,feed_type:"agentwise"};e.forEach(e=>{let t={level:1,refresh:-1};t.keylist=this.rtd_keyObject(),t.preload_epoch="today",t.uid=e.id||e.user_id,n.req_feeds.push(t)}),this.socket.emit("rtd_register","web",t,this.user.company,n)}else e=this.myService.getAllIds("user"),n={req_feeds:[],group_refresh:0,persist:!0,feed_type:"agentwise"},e.forEach(e=>{let t={level:1,refresh:-1};t.keylist=this.rtd_keyObject(),t.preload_epoch="today",t.uid=e.id||e.user_id,n.req_feeds.push(t)}),console.log("printing reg",n),this.socket.emit("rtd_register","web",this.user.id,this.user.company,n)}emitGroupRequest(e){let t=this.myService.get_asm_groupdata(),n=this.myService.get_asm_groupid();if(t){e||(e=[n]);var i={req_feeds:[],group_refresh:0,persist:!0,feed_type:"agentwise"};e.forEach(e=>{i.req_feeds.push({groupid:e,level:1,refresh:-1,keylist:this.rtd_keyObject()})}),this.socket.emit("rtd_register_groups","web",n,this.user.company,i)}else e||(e=[this.user.groupid]),i={req_feeds:[],group_refresh:0,persist:!0,feed_type:"agentwise"},e.forEach(e=>{i.req_feeds.push({groupid:e,level:1,refresh:-1,keylist:this.rtd_keyObject()})}),this.socket.emit("rtd_register_groups","web",this.user.id,this.user.company,i)}central_group_request(e){if(e&&e.length){let t=j.n(e,"groupid");this.rtd.isCentral.next(!0),this.emitGroupRequest(t)}}}return e.\u0275fac=function(t){return new(t||e)(i.fc(s.a),i.fc(lne))},e.\u0275prov=i.Nb({token:e,factory:e.\u0275fac,providedIn:"root"}),e})();function bne(e,t){if(1&e&&(i.Xb(0,"tr"),i.Xb(1,"td"),i.Sc(2),i.Wb(),i.Xb(3,"td"),i.Sc(4),i.Wb(),i.Xb(5,"td"),i.Sc(6),i.Wb(),i.Xb(7,"td"),i.Sc(8),i.Wb(),i.Xb(9,"td"),i.Sc(10),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.name),i.Cb(2),i.Tc(e.totalDataAvailable),i.Cb(2),i.Tc(e.nationalCampaign),i.Cb(2),i.Tc(e.localCampaign),i.Cb(2),i.Tc(e.referenceCustomers),i.Cb(2),i.Tc(e.manualDialed)}}function une(e,t){if(1&e&&(i.Xb(0,"tbody"),i.Xb(1,"tr"),i.Xb(2,"td",19),i.Sc(3),i.Wb(),i.Wb(),i.Qc(4,bne,13,6,"tr",17),i.Xb(5,"tr",20),i.Xb(6,"td"),i.Xb(7,"b"),i.Sc(8,"Total"),i.Wb(),i.Wb(),i.Xb(9,"td"),i.Sc(10),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.Wb(),i.Xb(13,"td"),i.Sc(14),i.Wb(),i.Xb(15,"td"),i.Sc(16),i.Wb(),i.Xb(17,"td"),i.Sc(18),i.Wb(),i.Wb(),i.Wb()),2&e){const e=t.$implicit,n=i.mc();i.Cb(3),i.Tc(e.title),i.Cb(1),i.tc("ngForOf",e.rData),i.Cb(6),i.Tc(n.getTotalDataAvailable(e)),i.Cb(2),i.Tc(n.getNationalCampaign(e)),i.Cb(2),i.Tc(n.getLocalCampaign(e)),i.Cb(2),i.Tc(n.getReferenceCustomers(e)),i.Cb(2),i.Tc(n.getManualDialed(e))}}let pne=(()=>{class e{constructor(e,t){this.rtd=e,this.myService=t,this._fetchData=[],this.sortedData=new Z.a([]),this._availableData=null,this.agentFeed=null,this.groupFeed=null,this.totalData=null,this.util=new J.a,this.groupid=null,this.groupdata=[],this.user=this.myService.get_loggedin_user(),this.groupid=this.myService.get_asm_groupid()}ngOnInit(){this.getRtdValues()}getRtdValues(){this.group_level_data=this.myService.get_bidashboard(),this.agentFeed=this.rtd.agentFeed.subscribe(e=>{let t=[];for(let a in e)t.push(e[a]);let n=j.j(e,"tl_name");console.log("tlbase ",n);let i=[];for(let a in n){let e={};e.title=a,e.rData=[],this.groupid=n[a][0].groupid,n[a].forEach(t=>{e.rData.push({name:t.head,totalDataAvailable:t.rtd_data_pushed_count+t.rtd_pd_data_pushed_count+t.rtd_pd_national_data_pushed_count,nationalCampaign:t.rtd_national_data_pushed_count+t.rtd_pd_national_data_pushed_count,localCampaign:t.rtd_data_pushed_count-t.rtd_national_data_pushed_count-t.rtd_pd_national_data_pushed_count+t.rtd_pd_data_pushed_count<0?0:t.rtd_data_pushed_count-t.rtd_national_data_pushed_count-t.rtd_pd_national_data_pushed_count+t.rtd_pd_data_pushed_count,referenceCustomers:t.rtd_ref_customer_count,manualDialed:t.rtd_manual_consumed_count})}),i.push(e)}this.formTable(i)}),this.groupFeed=this.rtd.groupFeed.subscribe(e=>{console.log("group feed",e,"--",e.length),console.log(this.groupid,"\n",e[this.groupid]),this.groupid?e[this.groupid]&&(this.totalData=e[this.groupid].rtd_data_pushed_count):e.hasOwnProperty(this.user.groupid)&&e[this.user.groupid]&&(this.totalData=e[this.user.groupid].rtd_data_pushed_count)})}formTable(e){this._fetchData=[],e&&e.length&&(this._fetchData=e),this.sortedData.next(this._fetchData.slice())}sortData(e){const t=this._fetchData.slice();if(!e.active||""===e.direction)return void this.sortedData.next(t);let n=t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"name":return this.compare(t.name,n.name,i);case"totalDataAvailable":return this.compare(t.totalDataAvailable,n.totalDataAvailable,i);case"nationalCampaign":return this.compare(t.nationalCampaign,n.nationalCampaign,i);case"localCampaign":return this.compare(t.localCampaign,n.localCampaign,i);case"referenceCustomers":return this.compare(t.referenceCustomers,n.referenceCustomers,i);case"manualDialed":return this.compare(t.manualDialed,n.manualDialed,i);default:return 0}});this.sortedData.next(n)}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getTotalDataAvailable(e){let t=0;for(let n=0;n<e.rData.length;n++)t+=Number(e.rData[n].totalDataAvailable);return t}getSummationData(e){let t=0,n=this.sortedData.getValue();if(n&&n.length)for(let i=0;i<n.length;i++)if(n[i].rData&&n[i].rData.length)for(let a=0;a<n[i].rData.length;a++)t+=Number(n[i].rData[a][e]);return t}getAllTotalDataAvailable(){return this.getSummationData("totalDataAvailable")}getNationalCampaign(e){let t=0;for(let n=0;n<e.rData.length;n++)t+=Number(e.rData[n].nationalCampaign);return t}getAllNationalCampaign(){return this.getSummationData("nationalCampaign")}getLocalCampaign(e){let t=0;for(var n=0;n<e.rData.length;n++)t+=Number(e.rData[n].localCampaign);return t}getAllLocalCampaign(){return this.getSummationData("localCampaign")}getReferenceCustomers(e){let t=0;for(let n=0;n<e.rData.length;n++)t+=Number(e.rData[n].referenceCustomers);return t}getAllReferenceCustomers(){return this.getSummationData("referenceCustomers")}getManualDialed(e){let t=0;for(let n=0;n<e.rData.length;n++)t+=Number(e.rData[n].manualDialed);return t}getAllManualDialed(){return this.getSummationData("manualDialed")}ngOnDestroy(){this.agentFeed.unsubscribe(),this.groupFeed.unsubscribe(),this.sortedData.next([]),this.groupid=null}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(lne),i.Rb(s.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-badashboard-data-page"]],decls:51,vars:11,consts:[[1,"row"],[1,"col-md-12"],[2,"margin","0 10px","box-shadow","0px 0px 4px 0px #dfdfdf"],[1,"col-md-3",2,"border-right","2px dotted #a1a0a0"],[2,"vertical-align","middle"],["src","../assets/web_images/dataBAIcon1.png",1,"dataImgXy1"],[1,"datalabel1"],[1,"nameLabel1"],[1,"mt-3",2,"margin","0 12px"],[1,"titlehead","thd1","mb-4"],["matSort","",1,"vTableV",3,"matSortChange"],["mat-sort-header","name"],["mat-sort-header","totalDataAvailable"],["mat-sort-header","nationalCampaign"],["mat-sort-header","localCampaign"],["mat-sort-header","referenceCustomers"],["mat-sort-header","manualDialed"],[4,"ngFor","ngForOf"],[2,"background","#f3f3f3"],["colspan","6",2,"color","#000","font-weight","bold"],[2,"background","#f9f9f9"]],template:function(e,t){1&e&&(i.Xb(0,"div",0),i.Xb(1,"div",1),i.Xb(2,"mat-card",2),i.Xb(3,"div",0),i.Xb(4,"div",3),i.Xb(5,"table"),i.Xb(6,"tr"),i.Xb(7,"td",4),i.Sb(8,"img",5),i.Wb(),i.Xb(9,"td"),i.Xb(10,"span",6),i.Sc(11),i.nc(12,"localstring"),i.Wb(),i.Xb(13,"span",7),i.Sc(14,"Available Data"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(15,"div",0),i.Xb(16,"div",1),i.Xb(17,"mat-card",8),i.Xb(18,"h4",9),i.Sc(19,"ASM"),i.Wb(),i.Xb(20,"table",10),i.ic("matSortChange",(function(e){return t.sortData(e)})),i.Xb(21,"tr"),i.Xb(22,"th",11),i.Sc(23,"NAME"),i.Wb(),i.Xb(24,"th",12),i.Sc(25,"TOTAL DATA AVAILABLE"),i.Wb(),i.Xb(26,"th",13),i.Sc(27,"NATIONAL CAMPAIGN"),i.Wb(),i.Xb(28,"th",14),i.Sc(29,"LOCAL CAMPAIGN"),i.Wb(),i.Xb(30,"th",15),i.Sc(31,"REFERENCE CUSTOMERS"),i.Wb(),i.Xb(32,"th",16),i.Sc(33,"MANUAL DIALED"),i.Wb(),i.Wb(),i.Qc(34,une,19,7,"tbody",17),i.nc(35,"async"),i.Xb(36,"tfoot"),i.Xb(37,"tr",18),i.Xb(38,"td"),i.Xb(39,"b"),i.Sc(40,"All 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(min-width:1500px){  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:17.5px!important;font-size:18.5px!important;width:160px!important}.datalabel1[_ngcontent-%COMP%]{font-size:38px}.nameLabel1[_ngcontent-%COMP%]{font-size:20px}.dataImgXy1[_ngcontent-%COMP%]{width:65px}}@media screen and (max-width:1040px){.cn-dat[_ngcontent-%COMP%]{font-family:Poppins;font-weight:600;text-align:right;font-size:12px;padding-top:9px;position:absolute;right:6px;top:74px}}@media screen and (max-width:700px){  .dashHiringcs .mat-button-toggle-checked{border:none!important}  .dashBAcs.mat-button-toggle-group{height:55px!important}  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:15px!important;width:125px!important;height:55px!important;padding:15px 10px}}.vTableV[_ngcontent-%COMP%]{border:1px solid #ccc;border-collapse:collapse;width:100%;line-height:31px;font-size:13px}.vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{background-color:#e8f0e6;font-size:11px}.vTableV[_ngcontent-%COMP%]   td[_ngcontent-%COMP%], .vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{padding-left:8px;width:150px;border:.1px solid #ccc}.vTableV[_ngcontent-%COMP%]   td[_ngcontent-%COMP%]{color:#989898}.vTableV[_ngcontent-%COMP%]   tr[_ngcontent-%COMP%]{border:none}@media screen and (min-width:1500px){.vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{font-size:14px}}"]}),e})();const hne=["selectASM"];function mne(e,t){if(1&e&&(i.Xb(0,"tr"),i.Xb(1,"td"),i.Sc(2),i.Wb(),i.Xb(3,"td"),i.Sc(4),i.Wb(),i.Xb(5,"td"),i.Sc(6),i.Wb(),i.Xb(7,"td"),i.Sc(8),i.Wb(),i.Xb(9,"td"),i.Sc(10),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.name),i.Cb(2),i.Tc(e.dataUtilization),i.Cb(2),i.Tc(e.followUpsMissed),i.Cb(2),i.Tc(e.totalDialed),i.Cb(2),i.Tc(e.newDataDialed),i.Cb(2),i.Tc(e.followUpDialed)}}function gne(e,t){if(1&e&&(i.Xb(0,"tbody"),i.Xb(1,"tr"),i.Xb(2,"td",24),i.Sc(3),i.Wb(),i.Wb(),i.Qc(4,mne,13,6,"tr",22),i.Xb(5,"tr",25),i.Xb(6,"td"),i.Xb(7,"b"),i.Sc(8,"Total"),i.Wb(),i.Wb(),i.Xb(9,"td"),i.Sc(10),i.nc(11,"number"),i.Wb(),i.Xb(12,"td"),i.Sc(13),i.nc(14,"number"),i.Wb(),i.Xb(15,"td"),i.Sc(16),i.nc(17,"number"),i.Wb(),i.Xb(18,"td"),i.Sc(19),i.nc(20,"number"),i.Wb(),i.Xb(21,"td"),i.Sc(22),i.nc(23,"number"),i.Wb(),i.Wb(),i.Wb()),2&e){const e=t.$implicit,n=i.mc();i.Cb(3),i.Tc(e.title),i.Cb(1),i.tc("ngForOf",e.rData),i.Cb(6),i.Tc(i.pc(11,7,n.getDataUtilization(e),"1.0-0")),i.Cb(3),i.Tc(i.pc(14,10,n.getFollowUpsMissed(e),"1.0-0")),i.Cb(3),i.Tc(i.pc(17,13,n.getTotalDialed(e),"1.0-0")),i.Cb(3),i.Tc(i.pc(20,16,n.getNewDataDialed(e),"1.0-0")),i.Cb(3),i.Tc(i.pc(23,19,n.getFollowUpDialed(e),"1.0-0"))}}let fne=(()=>{class e{constructor(e,t){this.rtd=e,this.myService=t,this.subscription=new NU.a,this.allSelectedAsm=!1,this._fetchData=[],this.asmData=[],this.ddList=new Z.a([]),this.ddListSelected=[],this.groupdata=[],this.sortedData=new Z.a([]),this.totaldialled=null,this.totalnewdialled=null,this.agentFeed=null,this.groupFeed=null,this.util=new J.a,this.groupid=null,this.user=this.myService.get_loggedin_user(),this.totaldialled=0,this.totalnewdialled=0}ngOnInit(){this.getRtdValues()}getRtdValues(){this.group_level_data=this.myService.get_bidashboard(),this.groupid=this.myService.get_asm_groupid(),console.log(JSON.stringify(this.group_level_data)),this.groupdata=Object.values(this.group_level_data),this.subscription.add(this.rtd.asmData.subscribe(e=>{this.asmData=e,this.updateFetchData(this.selecteBtnSM)})),this.agentFeed=this.rtd.agentFeed.subscribe(e=>{let t=j.j(e,"tl_name"),n=[];for(let i in t){let e={};e.title=i,e.rData=[],this.groupid=t[i][0].groupid,t[i].forEach(t=>{e.rData.push({name:t.head,dataUtilization:this.util.getPercentage(t.rtd_new_data_dialled_count,t.rtd_data_pushed_count),Utilization_data:t.rtd_new_data_dialled_count,data_push:t.rtd_data_pushed_count,followUpsMissed:t.rtd_followup_data_count,totalDialed:t.rtd_dialled_count,newDataDialed:t.rtd_new_data_dialled_count,followUpDialed:t.rtd_flp_data_dialled_count})}),n.push(e)}this.formTable(n)}),this.groupFeed=this.rtd.groupFeed.subscribe(e=>{this.groupid?e[this.groupid]&&(this.totaldialled=e[this.groupid].rtd_dialled_count,this.totalnewdialled=e[this.groupid].rtd_new_data_dialled_count):e.hasOwnProperty(this.user.groupid)&&(this.totaldialled=e[this.user.groupid].rtd_dialled_count,this.totalnewdialled=e[this.user.groupid].rtd_new_data_dialled_count)})}formTable(e){this._fetchData=[],e&&e.length&&(this._fetchData=e),this.sortedData.next(this._fetchData.slice())}sortData(e){const t=this._fetchData.slice();if(!e.active||""===e.direction)return void this.sortedData.next(t);let n=t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"name":return this.compare(t.name,n.name,i);case"dataUtilization":return this.compare(t.dataUtilization,n.dataUtilization,i);case"followUpsMissed":return this.compare(t.followUpsMissed,n.followUpsMissed,i);case"totalDialed":return this.compare(t.totalDialed,n.totalDialed,i);case"newDataDialed":return this.compare(t.newDataDialed,n.newDataDialed,i);case"followUpDialed":return this.compare(t.followUpDialed,n.followUpDialed,i);default:return 0}});this.sortedData.next(n)}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getDataUtilization(e){let t=0,n=0;for(let i=0;i<e.rData.length;i++)t+=Number(e.rData[i].Utilization_data),n+=Number(e.rData[i].data_push);return this.util.getPercentage(t,n)}getSummationData(e){let t=0,n=this.sortedData.getValue();if(n&&n.length)for(let i=0;i<n.length;i++)if(n[i].rData&&n[i].rData.length)for(let 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xne(e,t){if(1&e&&(i.Xb(0,"tr"),i.Xb(1,"td"),i.Sc(2),i.Wb(),i.Xb(3,"td"),i.Sc(4),i.Wb(),i.Xb(5,"td"),i.Sc(6),i.Wb(),i.Xb(7,"td"),i.Sc(8),i.Wb(),i.Xb(9,"td"),i.Sc(10),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.nc(13,"hms"),i.Wb(),i.Wb()),2&e){const e=t.$implicit;i.Cb(2),i.Tc(e.name),i.Cb(2),i.Tc(e.idleTime),i.Cb(2),i.Tc(e.waitTime),i.Cb(2),i.Tc(e.spokenTime),i.Cb(2),i.Tc(e.wrapTime),i.Cb(2),i.Tc(i.oc(13,6,e.activeTime))}}function Wne(e,t){if(1&e&&(i.Xb(0,"span"),i.Sc(1),i.Wb()),2&e){const e=i.mc().$implicit,t=i.mc();i.Cb(1),i.Uc(" ",t.getActiveTime(e)," ")}}function kne(e,t){if(1&e&&(i.Xb(0,"span"),i.Sc(1),i.Wb()),2&e){const e=i.mc().$implicit,t=i.mc();i.Cb(1),i.Uc(" ",t.getActiveTime(e)," ")}}function Xne(e,t){if(1&e&&(i.Xb(0,"tbody"),i.Xb(1,"tr"),i.Xb(2,"td",24),i.Sc(3),i.Wb(),i.Wb(),i.Qc(4,xne,14,8,"tr",22),i.Xb(5,"tr",25),i.Xb(6,"td"),i.Xb(7,"b"),i.Sc(8,"Total"),i.Wb(),i.Wb(),i.Xb(9,"td"),i.Sc(10),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.nc(13,"date"),i.Wb(),i.Xb(14,"td"),i.Xb(15,"span"),i.Sc(16),i.Wb(),i.Wb(),i.Xb(17,"td"),i.Sc(18),i.nc(19,"date"),i.Wb(),i.Xb(20,"td"),i.Qc(21,Wne,2,1,"span",26),i.Qc(22,kne,2,1,"span",26),i.Wb(),i.Wb(),i.Wb()),2&e){const e=t.$implicit,n=i.mc();i.Cb(3),i.Tc(e.title),i.Cb(1),i.tc("ngForOf",e.rData),i.Cb(6),i.Tc(n.getIdleTime(e)),i.Cb(2),i.Tc(i.pc(13,8,n.getWaitTime(e),"HH:mm:ss")),i.Cb(4),i.Uc(" ",n.getSpokenTime(e)," "),i.Cb(2),i.Tc(i.pc(19,11,n.getWrapTime(e),"HH:mm:ss")),i.Cb(3),i.tc("ngIf",n.withouttimeproperty),i.Cb(1),i.tc("ngIf",n.withtimeproperty)}}let Mne=(()=>{class e{constructor(e,t,n){this.rtd=e,this.myService=t,this.API=n,this._fetchData=[],this.sortedData=new Z.a([]),this.util=new J.a,this.utils=new J.a,this.withouttimeproperty=!1,this.withtimeproperty=!0,this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.group_id=null}ngOnInit(){this.api_end_point=this.myService.get_API_End_Point(),this.group_id=this.myService.get_asm_groupid(),this.getRtdValues(),this.id=this.battleInit(),setInterval(()=>{this.battleInit()},3e5)}battleInit(){let e={};this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss");let t=[];if(null==this.groupid||null==this.group_id)e.agents_list=this.myService.getAllIds("user","id"),this.timer_value_by_API(e);else{let n={group_id:this.groupid};this.API.getGroupwiseUser(n,this.api_end_point).subscribe(i=>{i.error?console.log(i.error):(i.success.filter(e=>{if("user"==e.role&&e.groupid==n.group_id)return console.log(e.id),t.push(e.id),e.id}),console.log("---JSON--",JSON.stringify(t)),e.agents_list=t,this.timer_value_by_API(e))})}}timer_value_by_API(e){let t={start_date:e.start_date,end_date:e.end_date,users_list:e.agents_list,id_group:this.groupid};console.log(JSON.stringify(t)),this.API.getGenericTimersData1(t,this.api_end_point).subscribe(e=>{if(Q().set("hour",0).set("minute",0).set("second",0).format("HH:mm:ss"),e.success){let t=this.sortedData._value;for(let n in e.success)for(let i=0;i<t.length;i++)for(let t=0;t<this.sortedData._value[i].rData.length;t++){let a=0,o=0,r=0,s=0,c=0,l=0,d=Q().set("hour",0).set("minute",0).set("second",0).format("HH:mm:ss"),b=Q().set("hour",0).set("minute",0).set("second",0).format("HH:mm:ss"),u=Q().set("hour",0).set("minute",0).set("second",0).format("HH:mm:ss"),p=Q().set("hour",0).set("minute",0).set("second",0).format("HH:mm:ss"),h=0,m=0,g=0,f=0,_=0,v=0;if(this.sortedData._value[i].rData[t].name==e.success[n].agent.name)if("Invalid date"==this.sortedData._value[i].rData[t].idleTime||null==this.sortedData._value[i].rData[t].idleTime||null==this.sortedData._value[i].rData[t].idleTime||"Invalid date"==this.sortedData._value[i].rData[t].waitTime||null==this.sortedData._value[i].rData[t].waitTime||null==this.sortedData._value[i].rData[t].waitTime)this.sortedData._value[i].rData[t].idleTime=d,this.sortedData._value[i].rData[t].waitTime=b;else if(0!=e.success[n].activity.idle_time){p=Q.utc(1e3*e.success[n].activity.idle_time).format("HH:mm:ss"),u=Q.utc(1e3*e.success[n].activity.wait_time).format("HH:mm:ss"),h=parseInt(p.split(":")[2]),m=parseInt(p.split(":")[1]),g=parseInt(p.split(":")[0]),f=parseInt(u.split(":")[2]),_=parseInt(u.split(":")[1]),v=parseInt(u.split(":")[0]),r+=g,o+=m,a+=h,o>=60&&(r+=1,o-=60),a>=60&&(o+=1,a-=60),l+=v,c+=_,s+=f,c>=60&&(l+=1,c-=60),s>=60&&(c+=1,s-=60);let C=Q().set("hour",r).set("minute",o).set("second",a);d=Q(C).format("HH:mm:ss");let S=Q().set("hour",l).set("minute",c).set("second",s);b=Q(S).format("HH:mm:ss");let y=this.sortedData._value[i].rData[t].waitTime.split(":");(e.success[n].activity.wait_time>this.convertToSeconds(y[0],y[1],y[2])||e.success[n].activity.wait_time<this.convertToSeconds(y[0],y[1],y[2]))&&(0==this.sortedData._value[i].rData[t].activeTime?this.sortedData._value[i].rData[t].activeTime+=e.success[n].activity.wait_time:this.sortedData._value[i].rData[t].activeTime=this.sortedData._value[i].rData[t].activeTime-this.convertToSeconds(y[0],y[1],y[2])+e.success[n].activity.wait_time),this.sortedData._value[i].rData[t].idleTime=d,this.sortedData._value[i].rData[t].waitTime=b}}}})}getRtdValues(){this.agentFeed=this.rtd.agentFeed.subscribe(e=>{let t=j.j(e,"tl_name"),n=[];for(let i in t){let e={};e.title=i,e.rData=[],this.groupid=t[i][0].groupid,t[i].forEach(t=>{e.rData.push({name:t.head,idleTime:this.get_time_format(parseInt(t.rtd_idletime_count)/t.rtd_signedin_count),waitTime:this.get_time_format(parseInt(t.rtd_waittime_count)/t.rtd_signedin_count),spokenTime:this.get_time_format(parseInt(t.rtd_spokentime_count)/t.rtd_signedin_count),wrapTime:this.get_time_format(parseInt(t.rtd_wraptime_count)/t.rtd_signedin_count),activeTime:t.rtd_activetime_count,dailpercall:this.get_division(t.rtd_dialled_count,t.rtd_signedin_count),totalLoggedIn:t.usercount,signedIn:t.rtd_signedin_count})}),n.push(e)}this.formTable(n)})}convertToSeconds(e,t,n){return 60*Number(e)*60+60*Number(t)+Number(n)}formTable(e){this._fetchData=[],e&&e.length&&(this._fetchData=e),this.sortedData.next(this._fetchData.slice())}sortData(e){const t=this._fetchData.slice();this.sortedData=e.active&&""!==e.direction?t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"name":return this.compare(t.name,n.name,i);case"idleTime":return this.compare(t.idleTime,n.idleTime,i);case"waitTime":return this.compare(t.waitTime,n.waitTime,i);case"spokenTime":return this.compare(t.spokenTime,n.spokenTime,i);case"wrapTime":return this.compare(t.wrapTime,n.wrapTime,i);case"activeTime":return this.compare(t.activeTime,n.activeTime,i);default:return 0}}):t}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getSummationData(e){let t=0,n=this.sortedData.getValue();if(n&&n.length)for(let i=0;i<n.length;i++)if(n[i].rData&&n[i].rData.length)for(let a=0;a<n[i].rData.length;a++)t+=Number(n[i].rData[a][e]);return t}getIdleTime(e){var t=0,n=0,i=0;for(let s=0;s<e.rData.length;s++){var a=Number(e.rData[s].idleTime.split(":")[2]),o=Number(e.rData[s].idleTime.split(":")[1]);i+=Number(e.rData[s].idleTime.split(":")[0]),(n+=o)>=60&&(i+=1,n-=60),(t+=a)>=60&&(n+=1,t-=60)}var r=Q().set("hour",i).set("minute",n).set("second",t);return Q(r).format("HH:mm:ss")}getAllIdleTime(){return this.getSummationcommonData("idleTime")}getWaitTime(e){var t=0,n=0,i=0;for(let r=0;r<e.rData.length;r++){var a=parseInt(e.rData[r].waitTime.split(":")[2]),o=parseInt(e.rData[r].waitTime.split(":")[1]);i+=parseInt(e.rData[r].waitTime.split(":")[0]),(n+=o)>=60&&(i+=1,n-=60),(t+=a)>=60&&(n+=1,t-=60)}return Q().set("hour",i).set("minute",n).set("second",t)}getAllWaitTime(){return this.getSummationcommonData("waitTime")}getSpokenTime(e){var t=0,n=0,i=0;for(let s=0;s<e.rData.length;s++){var a=parseInt(e.rData[s].spokenTime.split(":")[2]),o=parseInt(e.rData[s].spokenTime.split(":")[1]);i+=parseInt(e.rData[s].spokenTime.split(":")[0]),(n+=o)>=60&&(i+=1,n-=60),(t+=a)>=60&&(n+=1,t-=60)}this.withouttimeproperty=!1,this.withtimeproperty=!0;var r=Q().set("hour",i).set("minute",n).set("second",t);return Q(r).format("HH:mm:ss")}getAllSpokenTime(){return this.getSummationspeakData("spokenTime")}getWrapTime(e){var t=0,n=0,i=0;for(let r=0;r<e.rData.length;r++){var a=parseInt(e.rData[r].wrapTime.split(":")[2]),o=parseInt(e.rData[r].wrapTime.split(":")[1]);i+=parseInt(e.rData[r].wrapTime.split(":")[0]),(n+=o)>=60&&(i+=1,n-=60),(t+=a)>=60&&(n+=1,t-=60)}return Q().set("hour",i).set("minute",n).set("second",t)}getAllWrapTime(){return this.getSummationcommonData("wrapTime")}getSummationcommonData(e){var t=0,n=0,i=0;let a=this.sortedData.getValue();if(a&&a.length)for(let s=0;s<a.length;s++)if(a[s].rData&&a[s].rData.length)for(let c=0;c<a[s].rData.length;c++){var o=parseInt(a[s].rData[c][e].split(":")[2]),r=parseInt(a[s].rData[c][e].split(":")[1]);i+=parseInt(a[s].rData[c][e].split(":")[0]),(n+=r)>60&&(i+=1,n-=60),(t+=o)>60&&(n+=1,t-=60)}return Q().set("hour",i).set("minute",n).set("second",t)}getSummationspeakData(e){var t=0,n=0,i=0;let a=this.sortedData.getValue();if(a&&a.length)for(let s=0;s<a.length;s++)if(a[s].rData&&a[s].rData.length)for(let c=0;c<a[s].rData.length;c++){var o=parseInt(a[s].rData[c][e].split(":")[2]),r=parseInt(a[s].rData[c][e].split(":")[1]);i+=parseInt(a[s].rData[c][e].split(":")[0]),(n+=r)>=60&&(i+=1,n-=60),(t+=o)>=60&&(n+=1,t-=60)}return Q().set("hour",i).set("minute",n).set("second",t).format("HH:mm:ss")}getActiveTime(e){var t=0,n=0,i=0;for(let s=0;s<e.rData.length;s++){var a=Q.utc(1e3*e.rData[s].activeTime).format("HH:mm:ss"),o=parseInt(a.split(":")[2]),r=parseInt(a.split(":")[1]);i+=parseInt(a.split(":")[0]),(n+=r)>=60&&(i+=1,n-=60),(t+=o)>=60&&(n+=1,t-=60)}return this.withouttimeproperty=!1,this.withtimeproperty=!0,Q().set("hour",i).set("minute",n).set("second",t).format("HH:mm:ss")}getAllActiveTime(){return this.getSummationActiviteData("activeTime")}getSummationActiviteData(e){var t=0,n=0,i=0;let a=this.sortedData.getValue();if(a&&a.length)for(let l=0;l<a.length;l++)if(a[l].rData&&a[l].rData.length)for(let c=0;c<a[l].rData.length;c++){var o=Q.utc(1e3*a[l].rData[c][e]).format("HH:mm:ss"),r=parseInt(o.split(":")[2]),s=parseInt(o.split(":")[1]);i+=parseInt(o.split(":")[0]),(n+=s)>=60&&(i+=1,n-=60),(t+=r)>=60&&(n+=1,t-=60)}var c=Q().set("hour",i).set("minute",n).set("second",t);return Q(c).format("HH:mm:ss")}getAllDataSummation(e){var t=0,n=0,i=0;let a=this.sortedData.getValue();if(a&&a.length)for(let s=0;s<a.length;s++)if(a[s].rData&&a[s].rData.length)for(let c=0;c<a[s].rData.length;c++){var o=parseInt(a[s].rData[c][e].split(":")[2]),r=parseInt(a[s].rData[c][e].split(":")[1]);i+=parseInt(a[s].rData[c][e].split(":")[0]),(n+=r)>=60&&(i+=1,n-=60),(t+=o)>=60&&(n+=1,t-=60)}return`${i}:${n}:${t}`}getavgagent(){var e=Number(this.getAllActiveTime().split(":")[2]),t=Number(this.getAllActiveTime().split(":")[1]),n=Number(this.getAllActiveTime().split(":")[0]),i=this.utils.getDivision(60*+n*60+60*+t+ +e,this.getSummationofallsignedIn());i=Math.round(i);var a=Math.floor(i/3600),o=Math.floor((i-3600*a)/60),r=i-3600*a-60*o,s=Q().set("hour",a).set("minute",o).set("second",r);return Q(s).format("HH:mm:ss")}getdialperagent(){var e=this.getSummationData("dailpercall");return this.utils.getDivision(e,this.getAllsignin_agent())}get_division(e,t){return e&&t&&t&&0!=t?Math.abs(e/t).toFixed(1):0}get_time_format(e){if(!e||isNaN(e))return"00:00:00";if(e<=0)return"00:00:00";var t=Math.floor(e/3600);e-=3600*t;var n=Math.floor(e/60);e-=60*n;var i=Math.floor(e),a=Q().set("hour",t).set("minute",n).set("second",i);return Q(a).format("HH:mm:ss")}getAllsignin_agent(){return this.getSummationofallsignedIn()}getSummationofallsignedIn(){var e=0;let t=this.sortedData.getValue();if(t&&t.length)for(let n=0;n<t.length;n++)if(t[n].rData&&t[n].rData.length)for(let i=0;i<t[n].rData.length;i++)e+=t[n].rData[i].signedIn;return e}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:"00"}return 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e=new Date;return`${e.getDate()} ${["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Aug","Oct","Nov","Dec"][e.getMonth()]} ${e.getFullYear()}, ${["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"][e.getDay()]}`}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(dne),i.Rb(s.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-badashboard"]],decls:36,vars:10,consts:[["autosize",""],["mode","side","opened","true",1,"gig-sidenav"],["drawer",""],[3,"navigateLink"],[1,"gig-sidenav-content"],[2,"padding","54px 8px","background-color","#f6f6f6 !important","background","#f6f6f6 !important"],[1,"row"],[1,"col-md-12"],[1,"titlehead","thd1"],[1,"row","bADashboardTabList"],[1,"col-md-9",2,"padding","0px 3.5px"],[1,"dashBAcs",3,"value","change"],["group","matButtonToggleGroup"],["value","dataTab"],["value","dialedTab"],["value","contactedTab"],["value","agentsTab"],["value","activeTimeTab"],["value","qdeTab",2,"border-right","solid 1px 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"),i.Wb(),i.Wb(),i.Wb(),i.Xb(26,"div",19),i.Sc(27),i.Wb(),i.Wb(),i.Xb(28,"div",6),i.Qc(29,Tne,2,0,"div",20),i.Qc(30,Ine,2,0,"div",20),i.Qc(31,Ane,2,0,"div",20),i.Qc(32,Rne,2,0,"div",20),i.Qc(33,Ene,2,0,"div",20),i.Qc(34,Nne,2,0,"div",20),i.Wb(),i.Wb(),i.Wb(),i.Qc(35,Fne,1,0,"div",21),i.Wb()}2&e&&(i.Cb(3),i.tc("navigateLink",t.currentTitle),i.Cb(9),i.tc("value",t.selectedButtonToggleVal),i.Cb(15),i.Tc(t.getCurrentDate()),i.Cb(2),i.tc("ngIf",t.showHideDataTabPage),i.Cb(1),i.tc("ngIf",t.showHideDialedTabPage),i.Cb(1),i.tc("ngIf",t.showHideContactedTabPage),i.Cb(1),i.tc("ngIf",t.showHideAgentsTabPage),i.Cb(1),i.tc("ngIf",t.showHideActiveTimeTabPage),i.Cb(1),i.tc("ngIf",t.showHideQdeTabPage),i.Cb(1),i.tc("ngIf",t.showLoader))},directives:[io.b,io.a,ao.a,oo.b,oo.a,c.o,pne,fne,Cne,wne,Mne,Dne],styles:[".thd1[_ngcontent-%COMP%]{margin-top:0;padding-left:10px;position:relative;top:8px;z-index:9}.bADashboardTabList[_ngcontent-%COMP%]{background:#fff;margin:30px 10px 2px;padding:2px 0;box-shadow:0 0 12px 2px #dfdfdf;border-radius:4px;overflow-x:auto}  .dashBAcs.mat-button-toggle-group{height:65px!important;border:none!important;border-radius:0!important;margin:-2px -4px!important}  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:15px!important;width:130px!important;height:65px!important;cursor:pointer!important;padding:20px 4px;font-family:Poppins;font-weight:500!important;text-align:center!important}  .dashBAcs .mat-button-toggle-appearance-standard{color:#848586!important}  .dashBAcs .mat-button-toggle-checked{background-color:#f8f8f8!important;color:#000!important;border:none!important;border-left:1px solid #ccc!important}  .dashPaymentcs .mat-button-toggle-appearance-standard:not(.mat-button-toggle-disabled):hover .mat-button-toggle-focus-overlay{opacity:0!important}.cn-dat[_ngcontent-%COMP%]{font-family:Poppins;font-weight:600;text-align:right;font-size:15px;padding-top:20px}@media screen and (min-width:1500px){  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:17.5px!important;font-size:18.5px!important;width:160px!important}}@media screen and (max-width:1040px){.cn-dat[_ngcontent-%COMP%]{font-family:Poppins;font-weight:600;text-align:right;font-size:12px;padding-top:9px;position:absolute;right:6px;top:74px}}@media screen and (max-width:700px){  .dashHiringcs .mat-button-toggle-checked{border:none!important}  .dashBAcs.mat-button-toggle-group{height:55px!important}  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:15px!important;width:125px!important;height:55px!important;padding:15px 10px}}"]}),e})();function Lne(e,t){1&e&&(i.Xb(0,"div",24),i.Sb(1,"app-badashboard-data-page"),i.Wb())}function Bne(e,t){1&e&&(i.Xb(0,"div",24),i.Sb(1,"app-badashboard-dialed-page"),i.Wb())}function Une(e,t){1&e&&(i.Xb(0,"div",24),i.Sb(1,"app-badashboard-contacted-page"),i.Wb())}function Yne(e,t){1&e&&(i.Xb(0,"div",24),i.Sb(1,"app-badashboard-agents-page"),i.Wb())}function zne(e,t){1&e&&(i.Xb(0,"div",24),i.Sb(1,"app-badashboard-active-time-page"),i.Wb())}function Qne(e,t){1&e&&(i.Xb(0,"div",24),i.Sb(1,"app-badashboard-qde-page"),i.Wb())}function Vne(e,t){1&e&&i.Sb(0,"div",25)}let jne=(()=>{class e{constructor(e,t,n,i,a,o,r){this.socket=e,this.rtd=t,this.dialogRef=n,this.asm_name=i,this.service=a,this.API=o,this.dialog=r,this.showLoader=!1,this.currentTitle="BIdashboard",this.selectedButtonToggleVal="dataTab",this.showHideDataTabPage=!0,this.showHideDialedTabPage=!1,this.showHideContactedTabPage=!1,this.showHideAgentsTabPage=!1,this.showHideActiveTimeTabPage=!1,this.showHideQdeTabPage=!1,this.isASM_selected=!1}ngOnInit(){this.api_end_point=this.service.get_API_End_Point(),this.showLoader=!0,this.asm_details=this.asm_name,console.log("--1--",JSON.stringify(this.asm_details)),this.API.getcmail_usersby_id({id:this.asm_details.id},this.api_end_point).subscribe(e=>{if(e.error)console.log(e.error);else{let t={group_id:e.groupid};this.service.set_asm_groupid(t.group_id),this.API.getGroupwiseUser(t,this.api_end_point).subscribe(e=>{if(e.error)console.log(e.error);else{let n=e.success.filter(e=>"user"==e.role&&e.groupid==t.group_id);this.service.set_asm_groupdata(n),this.service.set_asm_groupid(t.group_id),this.service.groupwise_getSupervisorsData(e.groupid,this.api_end_point).then(()=>{this.socket.isSocketEnable.subscribe(e=>{e&&(this.socket.emitUsersrequest(),this.socket.emitGroupRequest(),this.showLoader=!1)})})}})}})}onToggleButtonValChange(e){this.selectedButtonToggleVal=e,this.showHideDataTabPage=!1,this.showHideDialedTabPage=!1,this.showHideContactedTabPage=!1,this.showHideAgentsTabPage=!1,this.showHideActiveTimeTabPage=!1,this.showHideQdeTabPage=!1,"dataTab"==e?this.showHideDataTabPage=!0:"dialedTab"==e?this.showHideDialedTabPage=!0:"contactedTab"==e?this.showHideContactedTabPage=!0:"agentsTab"==e?this.showHideAgentsTabPage=!0:"activeTimeTab"==e?this.showHideActiveTimeTabPage=!0:"qdeTab"==e&&(this.showHideQdeTabPage=!0)}getCurrentDate(){let e=new Date;return`${e.getDate()} ${["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Aug","Oct","Nov","Dec"][e.getMonth()]} ${e.getFullYear()}, ${["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"][e.getDay()]}`}closeDialog(){this.dialogRef.close("true"),this.rtd.agentFeed.next({}),this.service.SUPERVISOROBJ.next(null),this.service.remove_previous_groupid()}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(dne),i.Rb(lne),i.Rb(K.h),i.Rb(K.a),i.Rb(s.a),i.Rb(l.a),i.Rb(K.b))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-central-dashboard-agents-page-dialog"]],decls:42,vars:10,consts:[["autosize",""],["mode","side","opened","true",1,"gig-sidenav"],["drawer",""],[2,"text-align","right","position","sticky","top","0","margin-top","10px"],["aria-hidden","true",1,"fa","fa-times-circle","closeicon",3,"click"],[1,"gig-sidenav-content"],[2,"background-color","#f6f6f6 !important","background","#f6f6f6 !important","margin","15px 10px 10px 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#dfdfdf;border-radius:4px;overflow-x:auto}  .dashBAcs.mat-button-toggle-group{height:65px!important;border:none!important;border-radius:0!important;margin:-2px -4px!important}  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:15px!important;width:130px!important;height:65px!important;cursor:pointer!important;padding:20px 4px;font-family:Poppins;font-weight:500!important;text-align:center!important}  .dashBAcs .mat-button-toggle-appearance-standard{color:#848586!important}  .dashBAcs .mat-button-toggle-checked{background-color:#f8f8f8!important;color:#000!important;border:none!important;border-left:1px solid #ccc!important}  .dashPaymentcs .mat-button-toggle-appearance-standard:not(.mat-button-toggle-disabled):hover .mat-button-toggle-focus-overlay{opacity:0!important}.cn-dat[_ngcontent-%COMP%]{font-family:Poppins;font-weight:600;text-align:right;font-size:15px;padding-top:20px}@media screen and (min-width:1500px){  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:17.5px!important;font-size:18.5px!important;width:160px!important}}@media screen and (max-width:1040px){.cn-dat[_ngcontent-%COMP%]{font-family:Poppins;font-weight:600;text-align:right;font-size:12px;padding-top:9px;position:absolute;right:6px;top:74px}}@media screen and (max-width:700px){  .dashHiringcs .mat-button-toggle-checked{border:none!important}  .dashBAcs.mat-button-toggle-group{height:55px!important}  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:15px!important;width:125px!important;height:55px!important;padding:15px 10px}}"]}),e})();function Gne(e,t){if(1&e){const e=i.Yb();i.Xb(0,"span",6),i.ic("click",(function(){return i.Gc(e),i.mc().openDDL()})),i.Sb(1,"i",7),i.Wb()}}function $ne(e,t){if(1&e){const e=i.Yb();i.Xb(0,"span",6),i.ic("click",(function(){return i.Gc(e),i.mc().closeDDL()})),i.Sb(1,"i",8),i.Wb()}}function qne(e,t){if(1&e){const e=i.Yb();i.Xb(0,"li"),i.Xb(1,"mat-checkbox",11),i.ic("ngModelChange",(function(n){return i.Gc(e),t.$implicit.completed=n}))("ngModelChange",(function(){i.Gc(e);const n=t.$implicit;return i.mc(2).updateAllComplete(n)})),i.Sc(2),i.Wb(),i.Wb()}if(2&e){const e=t.$implicit;i.Cb(1),i.tc("ngModel",e.completed),i.Cb(1),i.Uc(" ",e.name," ")}}function Jne(e,t){if(1&e&&(i.Xb(0,"div",9),i.Xb(1,"span"),i.Xb(2,"ul"),i.Qc(3,qne,3,2,"li",10),i.Wb(),i.Wb(),i.Wb()),2&e){const e=i.mc();i.Cb(3),i.tc("ngForOf",e.dropDownList)}}let Kne=(()=>{class e{constructor(e){this.service=e,this.subscription=new NU.a,this.showHideDDlData=!1,this.showHideArrow1=!0,this.showHideArrow2=!1,this.allComplete=!0,this.dropDownList=[],this.task={name:"All",completed:!0}}ngOnInit(){this.subscription.add(this.service.SELECTED_BI_ROLE.subscribe(e=>{this.selectedRole=e,this.changedSelectionList()})),this.subscription.add(this.service.ddlSelection.subscribe(e=>{this.rawDDLData=e,this.changedSelectionList()}))}changedSelectionList(){if(this.selectedRole&&this.rawDDLData){let t;switch(this.task.completed=!0,this.selectedRole){case"ZSM":t=this.rawDDLData.zsm;break;case"RSM":t=this.rawDDLData.rsm;break;case"ASM":t=this.rawDDLData.asm}let n=[];for(var e in t)t[e].visible||(this.task.completed=!1),n.push({name:t[e].name,completed:t[e].visible,id:e});this.dropDownList=n,this.updateAllCompleteStatus(!0)}}updateAllComplete(e){if(console.log("input",e,this.rawDDLData),this.rawDDLData){let t=this.selectedRole.toLowerCase();this.rawDDLData[t][e.id].visible=e.completed,this.service.ddlSelection.next(this.rawDDLData),this.updateAllCompleteStatus(!0)}}updateAllCompleteStatus(e){this.allComplete=null!=this.dropDownList&&this.dropDownList.every(e=>e.status)}someComplete(){return null!=this.dropDownList&&this.dropDownList.filter(e=>e.completed).length>0&&!this.allComplete}setAll(e){let t=this.selectedRole.toLowerCase();console.log(e),this.allComplete=e,null!=this.dropDownList&&(e?this.dropDownList.forEach(e=>{e.completed=!0,this.updateAllComplete(e)}):(console.log(JSON.stringify(this.dropDownList)),this.dropDownList.forEach(e=>{e.completed=!1,this.updateAllComplete(e)}),console.log(JSON.stringify(this.rawDDLData[t])),console.log(JSON.stringify(this.dropDownList))))}openDDL(){this.showHideArrow1=!1,this.showHideArrow2=!0,this.showHideDDlData=!0}closeDDL(){this.showHideArrow1=!0,this.showHideArrow2=!1,this.showHideDDlData=!1}leaveDDl(){this.closeDDL()}ngOnDestroy(){this.subscription.unsubscribe()}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(s.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-central-dasboard-dd-section-part"]],decls:11,vars:6,consts:[[1,"sectionPart1",3,"mouseleave"],[1,"tablex1"],[1,"ml-2","vcbxx",3,"checked","indeterminate","change"],[1,"text-right"],[3,"click",4,"ngIf"],["class","divUlList",4,"ngIf"],[3,"click"],["aria-hidden","true",1,"fa","fa-chevron-down","mr-2",2,"cursor","pointer"],["aria-hidden","true",1,"fa","fa-chevron-up","mr-2",2,"cursor","pointer"],[1,"divUlList"],[4,"ngFor","ngForOf"],[3,"ngModel","ngModelChange"]],template:function(e,t){1&e&&(i.Xb(0,"section",0),i.ic("mouseleave",(function(){return t.leaveDDl()})),i.Xb(1,"div"),i.Xb(2,"table",1),i.Xb(3,"tr"),i.Xb(4,"td"),i.Xb(5,"mat-checkbox",2),i.ic("change",(function(e){return t.setAll(e.checked)})),i.Sc(6),i.Wb(),i.Wb(),i.Xb(7,"td",3),i.Qc(8,Gne,2,0,"span",4),i.Qc(9,$ne,2,0,"span",4),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Qc(10,Jne,4,1,"div",5),i.Wb()),2&e&&(i.Cb(5),i.tc("checked",t.allComplete)("indeterminate",t.someComplete()),i.Cb(1),i.Uc("",t.task.name," "),i.Cb(2),i.tc("ngIf",t.showHideArrow1),i.Cb(1),i.tc("ngIf",t.showHideArrow2),i.Cb(1),i.tc("ngIf",t.showHideDDlData))},directives:[ne.a,c.o,c.n,X.t,X.w],styles:[".sectionPart1[_ngcontent-%COMP%]{border:1px solid #c1c1c1;margin-top:6px;border-radius:4px}.tablex1[_ngcontent-%COMP%]{width:100%}.divUlList[_ngcontent-%COMP%]{border:1px solid #c1c1c1;overflow:hidden auto;height:190px;z-index:1;position:absolute;background:#fff;width:90%;border-radius:4px}.divUlList[_ngcontent-%COMP%]   ul[_ngcontent-%COMP%]{list-style-type:none;margin-top:4px;padding:1px 15px}.vcbxx[_ngcontent-%COMP%]{position:relative;top:4px;left:2px}"]}),e})(),Zne=(()=>{class e{transform(e,t){return t?e.filter(e=>e.name.toLocaleLowerCase().includes(t)):e}}return e.\u0275fac=function(t){return new(t||e)},e.\u0275pipe=i.Qb({name:"customerSearchFilter",type:e,pure:!0}),e})();const eie=["selectZSM"],tie=["selectRSM"],nie=["selectASM"],iie=["selectUser"];function aie(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div",15),i.Xb(1,"mat-form-field",16),i.Xb(2,"mat-label"),i.Sc(3,"Select Date Range"),i.Wb(),i.Xb(4,"mat-date-range-input",37),i.Xb(5,"input",38,39),i.ic("click",(function(){return i.Gc(e),i.Cc(11).open()})),i.Wb(),i.Xb(7,"input",40,41),i.ic("click",(function(){return i.Gc(e),i.Cc(11).open()}))("dateChange",(function(){i.Gc(e);const t=i.Cc(6),n=i.Cc(8);return i.mc().dateRangeChange(t,n)})),i.Wb(),i.Wb(),i.Sb(9,"mat-datepicker-toggle",42),i.Sb(10,"mat-date-range-picker",null,43),i.Wb(),i.Wb()}if(2&e){const e=i.Cc(11),t=i.mc();i.Cb(4),i.tc("formGroup",t.rangeDate)("rangePicker",e)("max",t.maxDate),i.Cb(5),i.tc("for",e)}}const oie=function(e){return{"text-transform":"Capitalize",color:e}};function rie(e,t){if(1&e){const e=i.Yb();i.Xb(0,"tr"),i.Xb(1,"td"),i.Xb(2,"a"),i.Xb(3,"span",45),i.ic("click",(function(){i.Gc(e);const t=i.mc().$implicit;return i.mc().actionViewMore(t)})),i.Sc(4),i.Wb(),i.Wb(),i.Wb(),i.Xb(5,"td"),i.Sc(6),i.nc(7,"localstring"),i.Wb(),i.Xb(8,"td"),i.Sc(9),i.nc(10,"localstring"),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.nc(13,"localstring"),i.Wb(),i.Xb(14,"td"),i.Sc(15),i.nc(16,"localstring"),i.Wb(),i.Xb(17,"td"),i.Sc(18),i.nc(19,"localstring"),i.Wb(),i.Wb()}if(2&e){const e=i.mc().$implicit,t=i.mc();i.Cb(3),i.tc("ngStyle",i.yc(17,oie,t.getcolorStatus(t.isASM_selected,t.stage_setting_access))),i.Cb(1),i.Uc(" ",e.name," "),i.Cb(2),i.Tc(i.oc(7,7,e.totalDataAvailable)),i.Cb(3),i.Tc(i.oc(10,9,e.nationalCampaign)),i.Cb(3),i.Tc(i.oc(13,11,e.localCampaign)),i.Cb(3),i.Tc(i.oc(16,13,e.referenceCustomers)),i.Cb(3),i.Tc(i.oc(19,15,e.manualDialed))}}function sie(e,t){if(1&e&&(i.Vb(0),i.Qc(1,rie,20,19,"tr",44),i.Ub()),2&e){const e=t.$implicit;i.Cb(1),i.tc("ngIf",e.visible)}}let cie=(()=>{class e{constructor(e,t,n,i,a){this.service=e,this.rtd=t,this.myservice=n,this.dialog=i,this.API=a,this.subscription=new NU.a,this._fetchData=[],this.sortedData=new Z.a([]),this.zsmData=[],this.rsmData=[],this.asmData=[],this.selectedDate="Today",this.showHideDateRangeDiv=!1,this.stage_setting_access=!1,this.showRolesTabs$=this.service.CENTRAL_BI_ROLES.asObservable(),this.nameSearch="",this.rangeDate=new X.k({startDate:new X.h,endDate:new X.h}),this.ddList=new Z.a([]),this.ddListSelected=[],this.allSelectedZsm=!1,this.allSelectedRsm=!1,this.allSelectedAsm=!1,this.toggleMasterSelection=!0,this.isASM_selected=!1,this.maxDate=new Date,this.util=new J.a,this.utils=new J.a}ngOnInit(){this.start_function(),this.myUser=this.myservice.get_loggedin_user(),this._data={},this._data.ParentChildchecklist=[],this.API.getcenteralgroupid({role:this.myUser.role,role_id:this.myUser.groupid},this.api_end_point).subscribe(e=>{if(e.errors);else{let n=e.success;for(var t in n)this._data.ParentChildchecklist.push({id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,ASM:n[t].asm_name,RSM:n[t].rsm_name,ZSM:n[t].zsm_name,TotalAgents:n[t].user_count});console.log(JSON.stringify(this._data.ParentChildchecklist))}})}dateRangeChange(e,t){if(console.log(e.value),console.log(t.value),e.value&&t.value){let n="18:29",i=Q(e.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(i.format("YYYY-MM-DDTHH:mm:ss"));let a=Q(t.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(a.format("YYYY-MM-DDTHH:mm:ss"));let o={start_date:i.format("YYYY-MM-DDTHH:mm:ss"),end_date:a.format("YYYY-MM-DDTHH:mm:ss")};this.start_date=o.start_date,this.end_date=o.end_date}}start_function(){var e;e=this.service.getSettingsWithKeyValue("web","name","rtd_asm_dashboard"),this.api_end_point=this.service.get_API_End_Point(),this.userid=this.service.get_loggedin_user();let t={groupid:this.userid.groupid};console.log("-------","\n","-----"),null==e?this.API.get_groupid_settingsAPI(t,this.api_end_point).subscribe(e=>{e.error?console.log(e.error):(console.log(e.success),console.log(e.success.web[0].name))}):"on"==e.definition&&(this.stage_setting_access=!0),this.subscription.add(this.showRolesTabs$.subscribe(e=>{this.selecteBtnSM=e[0],this.changeddlList()})),this.subscription.add(this.rtd.zsmData.subscribe(e=>{console.log("zsm data",JSON.stringify(e)),this.zsmData=e,this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.rsmData.subscribe(e=>{console.log("rsm data",JSON.stringify(e)),this.rsmData=e,this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.asmData.subscribe(e=>{console.log("asm data",JSON.stringify(e)),this.asmData=e,this.updateFetchData(this.selecteBtnSM)}))}changeddlList(){this.subscription.add(this.service.ddlSelection.subscribe(e=>{this.ddList.next(e),this.updateFetchData(this.selecteBtnSM)}))}sortData(e){const t=this.sortedData.getValue();if(!e.active||""===e.direction)return;const n=t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"ZSM":return this.compare(t.name,n.name,i);case"totalDataAvailable":return this.compare(t.totalDataAvailable,n.totalDataAvailable,i);case"nationalCampaign":return this.compare(t.nationalCampaign,n.nationalCampaign,i);case"localCampaign":return this.compare(t.localCampaign,n.localCampaign,i);case"referenceCustomers":return this.compare(t.referenceCustomers,n.referenceCustomers,i);case"manualDialed":return this.compare(t.manualDialed,n.manualDialed,i);case"connected":return this.compare(t.connected,n.connected,i);case"totalContacted":return this.compare(t.totalContacted,n.totalContacted,i);case"dnc":return this.compare(t.dnc,n.dnc,i);case"wrongNumber":return this.compare(t.wrongNumber,n.wrongNumber,i);case"rnr":return this.compare(t.rnr,n.rnr,i);case"connected_count":return this.compare(t.connected_count,n.connected_count,i);case"dialled_count":return this.compare(t.dialled_count,n.dialled_count,i);case"customer_contacted":return this.compare(t.customer_contacted,n.customer_contacted,i);default:return 0}});this.sortedData.next(n)}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getTotalValue(e){let t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)null==n[i][e]&&null==n[i][e]||(t+=Number(n[i][e]));return t}}getAllTotalDataAvailable(){return this.getTotalValue("totalDataAvailable")}getAllNationalCampaign(){return this.getTotalValue("nationalCampaign")}getAllLocalCampaign(){return this.getTotalValue("localCampaign")}getAllReferenceCustomers(){return this.getTotalValue("referenceCustomers")}getAllManualDialed(){return this.getTotalValue("manualDialed")}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.nameSearch=e}dateChangeDDL(e){if(this.showHideDateRangeDiv=!1,"Yesterday"==e){this.showHideDateRangeDiv=!1,this.selectedDate="Yesterday";let e="01:30",t=Q().subtract(1,"days").format("DD-MM-YYYY"),n=Q().subtract(0,"days").format("DD-MM-YYYY"),i=Q(t+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(i.format("DD-MM-YYYYTHH:mm:ss"));let a=Q(n+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(a.format("DD-MM-YYYYTHH:mm:ss")),console.log(i,"---",a),this.start_date=i.format("YYYY-MM-DDTHH:mm:ss"),this.end_date=a.format("YYYY-MM-DDTHH:mm:ss")}else"customDate"==e&&(this.showHideDateRangeDiv=!0)}smChangeToggle(e){this.selecteBtnSM=e,this.service.SELECTED_BI_ROLE.next(e),this.selectedDate="",this.nameSearch="",this.changeddlList(),this.rangeDate.reset(),this.showHideDateRangeDiv=!1,this.updateFetchData(e)}updateFetchData(e){return Object(Ha.b)(this,void 0,void 0,(function*(){"ZSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.zsmData,"zsm")):"RSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.rsmData,"rsm")):"ASM"==e&&(this.isASM_selected=!0,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.asmData,"asm")),this.sortedData.next(this._fetchData)}))}modifiedValues(e,t){let n=[];const i=this.ddList.getValue()[t];for(var a in e){let t={};i&&i.hasOwnProperty(a)&&(t.name=i[a].name,t.visible=i[a].visible,t.id=i[a].id,t.totalDataAvailable=e[a].rtd_data_pushed_count>0?e[a].rtd_data_pushed_count:0,t.nationalCampaign=e[a].rtd_national_data_pushed_count>0?e[a].rtd_national_data_pushed_count:0,t.localCampaign=e[a].rtd_local_data_pushed_count>0?e[a].rtd_local_data_pushed_count:0,t.referenceCustomers=e[a].rtd_ref_customer_count>0?e[a].rtd_ref_customer_count:0,t.manualDialed=e[a].rtd_manual_consumed_count>0?e[a].rtd_manual_consumed_count:0,t.dataUtilization=this.utils.getPercentage(e[a].rtd_new_data_dialled_count,e[a].rtd_data_pushed_count),t.Utilization=e[a].rtd_new_data_dialled_count,t.pushed_Count=e[a].rtd_data_pushed_count,t.followUpsMissed=e[a].rtd_followup_data_count,t.totalDialed=e[a].rtd_dialled_count,t.newDataDialed=e[a].rtd_new_data_dialled_count,t.followUpDialed=e[a].rtd_flp_data_dialled_count,t.connected=this.utils.getPercentage(e[a].rtd_contacted_count,e[a].rtd_dialled_count),t.connected_count=e[a].rtd_contacted_count,t.dialled_count=e[a].rtd_dialled_count,t.totalContacted=e[a].rtd_contacted_count,t.dnc=e[a].rtd_dnd_count,t.wrongNumber=e[a].rtd_wrong_number_dialed_count,t.customer_contacted=e[a].rtd_unique_customer_contacted_count,t.rnr=e[a].rtd_rnr_data_count,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.loggedIn=this.utils.getPercentage(e[a].rtd_signedin_count,e[a].usercount,1),t.agentsalive_count=e[a].rtd_agentsalive_count,t.totalLoggedIn=e[a].rtd_signedin_count||0,t.liveIn=this.utils.getPercentage(e[a].rtd_agentsalive_count,e[a].rtd_signedin_count,1),t.totalLive=e[a].rtd_agentsalive_count||0,t.dialperagent=this.utils.getDivision(e[a].rtd_dialled_count,e[a].rtd_signedin_count),n.push(t))}return n}actionViewMore(e){this.isASM_selected&&this.stage_setting_access&&this.dialog.open(jne,{minWidth:"85%",hasBackdrop:!0,data:e}).afterClosed().subscribe(e=>{"true"==e&&(this.rtd.agentFeed.next({}),this.service.remove_previous_groupid(),this.service.SUPERVISOROBJ.next(null))})}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("id"==e[i]&&t.agent_reference_id?t.agent_reference_id:null==t[e[i]]?0:t[e[i]]):n.push("");return n}downloadReport(){if("Yesterday"!=this.selectedDate&&"Today"!=this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else if("Yesterday"==this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else{this._fetchData=this.modifiedValues(this.asmData,"asm");let t=this._fetchData,n=this._data.ParentChildchecklist;var e;e={center_name:"Center Name",ZSM:"ZSM",RSM:"RSM",ASM:"ASM",TotalAgents:"Total Agents","AgentsDial%":"Agents Dial%",ReferenceCustomers:"Reference Customers",TotalDialled:"Total Dialled",NewDataDialled:"New Data Dialled",FollowupsDialled:"Followups Dialled",ManualDialled:"Manual Dialled",NationalDataDialled:"National Data Dialled",LocalDataDialled:"Local Data Dialled",PredectiveDataDialled:"Predective Data Dialled",NormalDataDialled:"Normal Data Dialled","Dialled/Agent":"Dialled / Agent",TotalContacted:"Total Contacted","Contacted/Agent":"Contacted/Agent","Contact%":"Contact %",DNC:"DNC",RNR:"RNR",WrongNumber:"Wrong Number",NOTINTERESTED:"NOT INTERESTED",PANGenerated:"PAN Generated",PANApproved:"PAN Approved",QDEGenerated:"QDE Generated",QDEApproved:"QDE Approved",QDERejected:"QDE Rejected","QDE/Agent":"QDE/Agent",IdleTime:"Idle Time",WaitTime:"Wait Time",SpokenTime:"Spoken Time",WrapTime:"Wrap Time",ActiveTime:"Active Time"};let i=Object.values(e);if(n&&n.length){let a=new G.Workbook,o=a.addWorksheet("Candidate Data");o.addRow(i),n.forEach(n=>{t.filter(e=>{if(e.name==n.ASM)return n["AgentsDial%"]=e.totalLoggedIn,n.TotalContacted=e.totalContacted,n.TotalDialled=e.totalDialed,n.NewDataDialled=e.newDataDialed,n.FollowupsDialled=e.followUpDialed,n["Dialled/Agent"]=e.dialperagent,n["Contacted/Agent"]=e.connected,n.TotalContacted=e.connected_count,n.RNR=e.rnr,n.WrongNumber=e.wrongNumber,n.IdleTime=this.get_time_format(e.idleTime),n.WaitTime=this.get_time_format(e.waitTime),n.SpokenTime=this.get_time_format(e.spokenTime),n.WrapTime=this.get_time_format(e.wrapTime),n.ActiveTime=this.get_time_format(e.activeTime),n.NationalDataDialled=e.totalDialed,n.ManualDialled=e.manualDialed,n.DNC=0,n.ReferenceCustomers=0,n.PANApproved=0,n.QDEGenerated=0,n.QDEApproved=0,n.QDERejected=0,n["QDE/Agent"]=0,void(n.PredectiveDataDialled=e.totalDialed)}),o.addRow(this.extractDataObject(Object.keys(e),n))}),a.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Dashboard-data-Report.xlsx")})}}}get_time_format(e){if(!e||isNaN(e))return"00:00:00";if(e<=0)return"00:00:00";var t=Math.floor(e/3600);e-=3600*t;var n=Math.floor(e/60);e-=60*n;var i=Math.floor(e),a=Q().set("hour",t).set("minute",n).set("second",i);return Q(a).format("HH:mm:ss")}getcolorStatus(e,t){return e&&t?"#0000FF":"#000000"}ngOnDestroy(){this.subscription.unsubscribe()}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(s.a),i.Rb(lne),i.Rb(s.a),i.Rb(K.b),i.Rb(l.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-central-dashboard-data-page"]],viewQuery:function(e,t){var n;1&e&&(i.Yc(eie,!0),i.Yc(tie,!0),i.Yc(nie,!0),i.Yc(iie,!0)),2&e&&(i.Bc(n=i.jc())&&(t.selectZSM=n.first),i.Bc(n=i.jc())&&(t.selectRSM=n.first),i.Bc(n=i.jc())&&(t.selectASM=n.first),i.Bc(n=i.jc())&&(t.selectUser=n.first))},decls:87,vars:28,consts:[[1,"row"],[1,"col-md-12"],[2,"margin","0 10px","box-shadow","0px 0px 4px 0px 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date","readonly","",3,"click","dateChange"],["dateRangeEnd",""],["matSuffix","",3,"for"],["rangeCustomDatePicker",""],[4,"ngIf"],[1,"v-actionViewMore",3,"ngStyle","click"]],template:function(e,t){1&e&&(i.Xb(0,"div",0),i.Xb(1,"div",1),i.Xb(2,"mat-card",2),i.Xb(3,"div",0),i.Xb(4,"div",3),i.Xb(5,"table"),i.Xb(6,"tr"),i.Xb(7,"td",4),i.Sb(8,"img",5),i.Wb(),i.Xb(9,"td"),i.Xb(10,"span",6),i.Sc(11),i.nc(12,"localstring"),i.Wb(),i.Xb(13,"span",7),i.Sc(14,"Available Data"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(15,"div",0),i.Xb(16,"div",1),i.Xb(17,"mat-card",8),i.Xb(18,"mat-button-toggle-group",9,10),i.ic("change",(function(e){return t.smChangeToggle(e.value)})),i.Xb(20,"mat-button-toggle",11),i.Sc(21,"ZSM"),i.Wb(),i.Xb(22,"mat-button-toggle",12),i.Sc(23,"RSM"),i.Wb(),i.Xb(24,"mat-button-toggle",13),i.Sc(25,"ASM"),i.Wb(),i.Wb(),i.Xb(26,"div",14),i.Xb(27,"div",15),i.Xb(28,"mat-form-field",16),i.Xb(29,"mat-select",17),i.ic("valueChange",(function(e){return t.selectedDate=e}))("selectionChange",(function(e){return t.dateChangeDDL(e.value)})),i.Xb(30,"mat-option",18),i.Sc(31,"Today"),i.Wb(),i.Xb(32,"mat-option",19),i.Sc(33,"Yesterday"),i.Wb(),i.Xb(34,"mat-option",20),i.Sc(35,"Custom Date"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Qc(36,aie,12,4,"div",21),i.Xb(37,"div",15),i.Sb(38,"app-central-dasboard-dd-section-part"),i.Wb(),i.Xb(39,"div",15),i.Xb(40,"mat-form-field",16),i.Xb(41,"input",22,23),i.ic("ngModelChange",(function(e){return t.nameSearch=e}))("keyup",(function(e){return t.applyFilter(e.target.value)})),i.Wb(),i.Sb(43,"i",24),i.Wb(),i.Wb(),i.Xb(44,"div",25),i.Xb(45,"button",26),i.ic("click",(function(){return t.downloadReport()})),i.Sc(46," Download "),i.Xb(47,"mat-icon",27),i.Sc(48,"file_download"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(49,"table",28),i.ic("matSortChange",(function(e){return t.sortData(e)})),i.Xb(50,"tr"),i.Xb(51,"th",29),i.Sc(52,"NAME"),i.Wb(),i.Xb(53,"th",30),i.Sc(54,"TOTAL DATA 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"),i.Cb(7),i.tc("value",t.selecteBtnSM),i.Cb(11),i.tc("value",t.selectedDate),i.Cb(7),i.tc("ngIf",t.showHideDateRangeDiv),i.Cb(5),i.tc("ngModel",t.nameSearch),i.Cb(23),i.tc("ngForOf",i.pc(65,13,i.oc(66,16,t.sortedData),t.nameSearch)),i.Cb(9),i.Tc(i.oc(74,18,t.getAllTotalDataAvailable())),i.Cb(3),i.Tc(i.oc(77,20,t.getAllNationalCampaign())),i.Cb(3),i.Tc(i.oc(80,22,t.getAllLocalCampaign())),i.Cb(3),i.Tc(i.oc(83,24,t.getAllReferenceCustomers())),i.Cb(3),i.Tc(i.oc(86,26,t.getAllManualDialed())))},directives:[ro.a,oo.b,oo.a,P.b,D.a,T.o,c.o,Kne,M.b,X.d,X.t,X.w,P.g,ie.a,W.a,Ie.a,Ie.b,c.n,P.f,te.a,X.u,X.l,te.i,X.j,te.h,te.f,te.b,c.p],pipes:[F6,Zne,c.b],styles:[".thd1[_ngcontent-%COMP%]{margin-top:0;padding-left:10px;position:relative;top:8px;z-index:9}.downloadBtn[_ngcontent-%COMP%]{background:#fff!important;border:1px solid #ccc!important;font-family:Poppins;color:#676767!important}.bADashboardTabList[_ngcontent-%COMP%]{background:#fff;margin:30px 10px 15px;padding:2px 0;box-shadow:0 0 12px 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td[_ngcontent-%COMP%], .vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{padding-left:8px;width:150px;border:.1px solid #ccc}.vTableV[_ngcontent-%COMP%]   td[_ngcontent-%COMP%]{color:#989898}.vTableV[_ngcontent-%COMP%]   tr[_ngcontent-%COMP%]{border:none}.selectall[_ngcontent-%COMP%]{border-bottom:1px solid #ccc;padding:8px 15px 5px}@media screen and (min-width:1500px){.vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{font-size:14px}}"]}),e})();const lie=["selectZSM"],die=["selectRSM"],bie=["selectASM"],uie=["selectUser"];function pie(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div",10),i.Xb(1,"mat-form-field",20),i.Xb(2,"mat-label"),i.Sc(3,"Select Date Range"),i.Wb(),i.Xb(4,"mat-date-range-input",41),i.Xb(5,"input",42),i.ic("click",(function(){return i.Gc(e),i.Cc(9).open()})),i.Wb(),i.Xb(6,"input",43),i.ic("click",(function(){return i.Gc(e),i.Cc(9).open()})),i.Wb(),i.Wb(),i.Sb(7,"mat-datepicker-toggle",44),i.Sb(8,"mat-date-range-picker",null,45),i.Wb(),i.Wb()}if(2&e){const 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"),i.Cb(2),i.Tc(i.oc(6,7,e.dataUtilization)),i.Cb(3),i.Tc(i.oc(9,9,e.followUpsMissed)),i.Cb(3),i.Tc(i.oc(12,11,e.totalDialed)),i.Cb(3),i.Tc(i.oc(15,13,e.newDataDialed)),i.Cb(3),i.Tc(i.oc(18,15,e.followUpDialed))}}function gie(e,t){if(1&e&&(i.Vb(0),i.Qc(1,mie,19,19,"tr",46),i.Ub()),2&e){const e=t.$implicit;i.Cb(1),i.tc("ngIf",e.visible)}}let fie=(()=>{class e{constructor(e,t,n,i){this.service=e,this.rtd=t,this.dialog=n,this.API=i,this.subscription=new NU.a,this._fetchData=[],this.sortedData=new Z.a([]),this.zsmData=[],this.rsmData=[],this.asmData=[],this.selectedDate="Today",this.showHideDateRangeDiv=!1,this.showRolesTabs$=this.service.CENTRAL_BI_ROLES.asObservable(),this.nameSearch="",this.rangeDate=new X.k({startDate:new X.h,endDate:new X.h}),this.ddList=new Z.a([]),this.ddListSelected=[],this.allSelectedZsm=!1,this.allSelectedRsm=!1,this.allSelectedAsm=!1,this.toggleMasterSelection=!0,this.isASM_selected=!1,this.stage_setting_access=!1,this.maxDate=new Date,this.utils=new J.a}ngOnInit(){var e;this.myUser=this.service.get_loggedin_user(),e=this.service.getSettingsWithKeyValue("web","name","rtd_asm_dashboard"),this.api_end_point=this.service.get_API_End_Point(),console.log(e),"on"==e.definition&&(this.stage_setting_access=!0),this.subscription.add(this.showRolesTabs$.subscribe(e=>{this.selecteBtnSM=e[0],this.changeddlList()})),this.subscription.add(this.rtd.zsmData.subscribe(e=>{this.zsmData=e,this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.rsmData.subscribe(e=>{this.rsmData=e,this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.asmData.subscribe(e=>{this.asmData=e,this.updateFetchData(this.selecteBtnSM)})),this._data={},this._data.ParentChildchecklist=[],this.API.getcenteralgroupid({role:this.myUser.role,role_id:this.myUser.groupid},this.api_end_point).subscribe(e=>{if(e.errors);else{let n=e.success;for(var t in n)this._data.ParentChildchecklist.push({id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,ASM:n[t].asm_name,RSM:n[t].rsm_name,ZSM:n[t].zsm_name,TotalAgents:n[t].user_count});console.log(JSON.stringify(this._data.ParentChildchecklist))}})}changeddlList(){this.subscription.add(this.service.ddlSelection.subscribe(e=>{this.ddList.next(e),this.updateFetchData(this.selecteBtnSM)}))}dateRangeChange(e,t){if(console.log(e.value),console.log(t.value),e.value&&t.value){let n="18:29",i=Q(e.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(i.format("YYYY-MM-DDTHH:mm:ss"));let a=Q(t.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(a.format("YYYY-MM-DDTHH:mm:ss"));let o={start_date:i.format("YYYY-MM-DDTHH:mm:ss"),end_date:a.format("YYYY-MM-DDTHH:mm:ss")};this.start_date=o.start_date,this.end_date=o.end_date}}dateChangeDDL(e){if(this.showHideDateRangeDiv=!1,"Yesterday"==e){this.showHideDateRangeDiv=!1,this.selectedDate="Yesterday";let e="01:30",t=Q().subtract(1,"days").format("DD-MM-YYYY"),n=Q().subtract(0,"days").format("DD-MM-YYYY"),i=Q(t+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(i.format("DD-MM-YYYYTHH:mm:ss"));let a=Q(n+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(a.format("DD-MM-YYYYTHH:mm:ss")),console.log(i,"---",a),this.start_date=i.format("YYYY-MM-DDTHH:mm:ss"),this.end_date=a.format("YYYY-MM-DDTHH:mm:ss")}else"customDate"==e&&(this.showHideDateRangeDiv=!0)}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.nameSearch=e}sortData(e){const t=this._fetchData.slice();this.sortedData=e.active&&""!==e.direction?t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"ZSM":return this.compare(t.name,n.name,i);case"dataUtilization":return this.compare(t.dataUtilization,n.dataUtilization,i);case"followUpsMissed":return this.compare(t.followUpsMissed,n.followUpsMissed,i);case"totalDialed":return this.compare(t.totalDialed,n.totalDialed,i);case"newDataDialed":return this.compare(t.newDataDialed,n.newDataDialed,i);case"followUpDialed":return this.compare(t.followUpDialed,n.followUpDialed,i);case"Utilization":return this.compare(t.Utilization,n.Utilization,i);case"pushed_Count":return this.compare(t.pushed_Count,n.pushed_Count,i);default:return 0}}):t}modifiedValues(e,t){let n=[];const i=this.ddList.getValue()[t];for(var a in e){let t={};i&&i.hasOwnProperty(a)&&(t.name=i[a].name,t.id=i[a].id,t.visible=i[a].visible,t.dataUtilization=this.utils.getPercentage(e[a].rtd_new_data_dialled_count,e[a].rtd_data_pushed_count),t.Utilization=e[a].rtd_new_data_dialled_count,t.pushed_Count=e[a].rtd_data_pushed_count,t.followUpsMissed=e[a].rtd_followup_data_count,t.totalDialed=e[a].rtd_dialled_count,t.newDataDialed=e[a].rtd_new_data_dialled_count,t.followUpDialed=e[a].rtd_flp_data_dialled_count,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.totalDataAvailable=e[a].rtd_data_pushed_count>0?e[a].rtd_data_pushed_count:0,t.nationalCampaign=e[a].rtd_national_data_pushed_count>0?e[a].rtd_national_data_pushed_count:0,t.localCampaign=e[a].rtd_local_data_pushed_count>0?e[a].rtd_local_data_pushed_count:0,t.referenceCustomers=e[a].rtd_ref_customer_count>0?e[a].rtd_ref_customer_count:0,t.manualDialed=e[a].rtd_manual_consumed_count>0?e[a].rtd_manual_consumed_count:0,t.dataUtilization=this.utils.getPercentage(e[a].rtd_new_data_dialled_count,e[a].rtd_data_pushed_count),t.Utilization=e[a].rtd_new_data_dialled_count,t.pushed_Count=e[a].rtd_data_pushed_count,t.followUpsMissed=e[a].rtd_followup_data_count,t.totalDialed=e[a].rtd_dialled_count,t.newDataDialed=e[a].rtd_new_data_dialled_count,t.followUpDialed=e[a].rtd_flp_data_dialled_count,t.connected=this.utils.getPercentage(e[a].rtd_contacted_count,e[a].rtd_dialled_count),t.connected_count=e[a].rtd_contacted_count,t.dialled_count=e[a].rtd_dialled_count,t.totalContacted=e[a].rtd_contacted_count,t.dnc=e[a].rtd_dnd_count,t.wrongNumber=e[a].rtd_wrong_number_dialed_count,t.customer_contacted=e[a].rtd_unique_customer_contacted_count,t.rnr=e[a].rtd_rnr_data_count,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.loggedIn=this.utils.getPercentage(e[a].rtd_signedin_count,e[a].usercount,1),t.agentsalive_count=e[a].rtd_agentsalive_count,t.totalLoggedIn=e[a].rtd_signedin_count||0,t.liveIn=this.utils.getPercentage(e[a].rtd_agentsalive_count,e[a].rtd_signedin_count,1),t.totalLive=e[a].rtd_agentsalive_count||0,t.dialperagent=this.utils.getDivision(e[a].rtd_dialled_count,e[a].rtd_signedin_count),n.push(t))}return n}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}smChangeToggle(e){this.selecteBtnSM=e,this.service.SELECTED_BI_ROLE.next(e),this.selectedDate="",this.nameSearch="",this.changeddlList(),this.rangeDate.reset(),this.showHideDateRangeDiv=!1,this.updateFetchData(e)}updateFetchData(e){return Object(Ha.b)(this,void 0,void 0,(function*(){"ZSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.zsmData,"zsm")):"RSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.rsmData,"rsm")):"ASM"==e&&(this.isASM_selected=!0,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.asmData,"asm")),this.sortedData.next(this._fetchData)}))}getTotalValue(e,t){let n=0;const i=this.sortedData.getValue();if(i&&i.length){for(let a=0;a<i.length;a++)(i[a].visible||t)&&(isNaN(i[a][e])||(n+=Number(i[a][e])));return n}}getTotalValueofUtilization(){let e=0,t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)n[i].Utilization&&(e+=Number(n[i].Utilization),t+=Number(n[i].pushed_Count));return console.log(),this.utils.getPercentage(e,t,1)}}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("id"==e[i]&&t.agent_reference_id?t.agent_reference_id:null==t[e[i]]?0:t[e[i]]):n.push("");return n}actionViewMore(e){console.log(this.isASM_selected),this.isASM_selected&&this.stage_setting_access&&this.dialog.open(jne,{minWidth:"85%",hasBackdrop:!0,data:e}).afterClosed().subscribe(e=>{})}getcolorStatus(e,t){return e&&t?"#0000FF":"#000000"}get_time_format(e){if(!e||isNaN(e))return"00:00:00";if(e<=0)return"00:00:00";var t=Math.floor(e/3600);e-=3600*t;var n=Math.floor(e/60);e-=60*n;var i=Math.floor(e),a=Q().set("hour",t).set("minute",n).set("second",i);return Q(a).format("HH:mm:ss")}downloadReport(){if("Yesterday"!=this.selectedDate&&"Today"!=this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else if("Yesterday"==this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else{this._fetchData=this.modifiedValues(this.asmData,"asm");let t=this._fetchData,n=this._data.ParentChildchecklist;var e;e={center_name:"Center Name",ZSM:"ZSM",RSM:"RSM",ASM:"ASM",TotalAgents:"Total Agents","AgentsDial%":"Agents Dial%",ReferenceCustomers:"Reference Customers",TotalDialled:"Total Dialled",NewDataDialled:"New Data Dialled",FollowupsDialled:"Followups Dialled",ManualDialled:"Manual Dialled",NationalDataDialled:"National Data Dialled",LocalDataDialled:"Local Data Dialled",PredectiveDataDialled:"Predective Data Dialled",NormalDataDialled:"Normal Data Dialled","Dialled/Agent":"Dialled / Agent",TotalContacted:"Total Contacted","Contacted/Agent":"Contacted/Agent","Contact%":"Contact %",DNC:"DNC",RNR:"RNR",WrongNumber:"Wrong Number",NOTINTERESTED:"NOT INTERESTED",PANGenerated:"PAN Generated",PANApproved:"PAN Approved",QDEGenerated:"QDE Generated",QDEApproved:"QDE Approved",QDERejected:"QDE Rejected","QDE/Agent":"QDE/Agent",IdleTime:"Idle Time",WaitTime:"Wait Time",SpokenTime:"Spoken Time",WrapTime:"Wrap Time",ActiveTime:"Active Time"};let i=Object.values(e);if(n&&n.length){let a=new G.Workbook,o=a.addWorksheet("Candidate Data");o.addRow(i),n.forEach(n=>{t.filter(e=>{if(e.name==n.ASM)return n["AgentsDial%"]=e.totalLoggedIn,n.TotalContacted=e.totalContacted,n.TotalDialled=e.totalDialed,n.NewDataDialled=e.newDataDialed,n.FollowupsDialled=e.followUpDialed,n["Dialled/Agent"]=e.dialperagent,n["Contacted/Agent"]=e.connected,n.TotalContacted=e.connected_count,n.RNR=e.rnr,n.WrongNumber=e.wrongNumber,n.IdleTime=this.get_time_format(e.idleTime),n.WaitTime=this.get_time_format(e.waitTime),n.SpokenTime=this.get_time_format(e.spokenTime),n.WrapTime=this.get_time_format(e.wrapTime),n.ActiveTime=this.get_time_format(e.activeTime),n.NationalDataDialled=e.totalDialed,n.ManualDialled=e.manualDialed,n.DNC=0,n.ReferenceCustomers=0,n.PANApproved=0,n.QDEGenerated=0,n.QDEApproved=0,n.QDERejected=0,n["QDE/Agent"]=0,void(n.PredectiveDataDialled=e.totalDialed)}),o.addRow(this.extractDataObject(Object.keys(e),n))}),a.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Dashboard-data-Report.xlsx")})}}}ngOnDestroy(){this.subscription.unsubscribe()}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(s.a),i.Rb(lne),i.Rb(K.b),i.Rb(l.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-central-dashboard-dialed-page"]],viewQuery:function(e,t){var n;1&e&&(i.Yc(lie,!0),i.Yc(die,!0),i.Yc(bie,!0),i.Yc(uie,!0)),2&e&&(i.Bc(n=i.jc())&&(t.selectZSM=n.first),i.Bc(n=i.jc())&&(t.selectRSM=n.first),i.Bc(n=i.jc())&&(t.selectASM=n.first),i.Bc(n=i.jc())&&(t.selectUser=n.first))},decls:108,vars:32,consts:[[1,"row"],[1,"col-md-12"],[2,"margin","0 10px","box-shadow","0px 0px 4px 0px #dfdfdf"],[1,"col-md-3",2,"border-right","2px dotted 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date","readonly","",3,"click"],["matSuffix","",3,"for"],["rangeCustomDatePicker",""],[4,"ngIf"],[1,"v-actionViewMore",3,"ngStyle","click"]],template:function(e,t){1&e&&(i.Xb(0,"div",0),i.Xb(1,"div",1),i.Xb(2,"mat-card",2),i.Xb(3,"div",0),i.Xb(4,"div",3),i.Xb(5,"table"),i.Xb(6,"tr"),i.Xb(7,"td",4),i.Sb(8,"img",5),i.Wb(),i.Xb(9,"td"),i.Xb(10,"span",6),i.Sc(11),i.nc(12,"localstring"),i.Wb(),i.Xb(13,"span",7),i.Sc(14,"Dialed"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(15,"div",3),i.Xb(16,"table"),i.Xb(17,"tr"),i.Xb(18,"td",4),i.Sb(19,"img",8),i.Wb(),i.Xb(20,"td"),i.Xb(21,"span",9),i.Sc(22),i.nc(23,"localstring"),i.Wb(),i.Xb(24,"span",7),i.Sc(25,"New"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(26,"div",10),i.Xb(27,"table"),i.Xb(28,"tr"),i.Xb(29,"td",4),i.Sb(30,"img",11),i.Wb(),i.Xb(31,"td"),i.Xb(32,"span",12),i.Sc(33),i.nc(34,"localstring"),i.Wb(),i.Xb(35,"span",7),i.Sc(36,"Followups"),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Xb(37,"div",0),i.Xb(38,"div",1),i.Xb(39,"mat-card",13),i.Xb(40,"mat-button-toggle-group",14,15),i.ic("change",(function(e){return 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.dashBAcs.mat-button-toggle-group{height:55px!important}  .dashBAcs.mat-button-toggle-group .mat-button-toggle{font-size:15px!important;width:125px!important;height:55px!important;padding:15px 10px}}.vTableV[_ngcontent-%COMP%]{border:1px solid #ccc;border-collapse:collapse;width:100%;line-height:31px;font-size:13px}.vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{background-color:#e8f0e6;font-size:11px}.vTableV[_ngcontent-%COMP%]   td[_ngcontent-%COMP%], .vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{padding-left:8px;width:150px;border:.1px solid #ccc}.vTableV[_ngcontent-%COMP%]   td[_ngcontent-%COMP%]{color:#989898}.vTableV[_ngcontent-%COMP%]   tr[_ngcontent-%COMP%]{border:none}.selectall[_ngcontent-%COMP%]{border-bottom:1px solid #ccc;padding:8px 15px 5px}@media screen and (min-width:1500px){.vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{font-size:14px}}"]}),e})();const _ie=["selectZSM"],vie=["selectRSM"],Cie=["selectASM"],Sie=["selectUser"];function 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e{constructor(e,t,n,i){this.service=e,this.rtd=t,this.dialog=n,this.API=i,this.subscription=new NU.a,this._fetchData=[],this.sortedData=new Z.a([]),this.zsmData=[],this.rsmData=[],this.asmData=[],this.AllData=[],this.selectedDate="Today",this.showHideDateRangeDiv=!1,this.isASM_selected=!1,this.showRolesTabs$=this.service.CENTRAL_BI_ROLES.asObservable(),this.nameSearch="",this.rangeDate=new X.k({startDate:new X.h,endDate:new X.h}),this.ddList=new Z.a([]),this.ddListSelected=[],this.allSelectedZsm=!1,this.allSelectedRsm=!1,this.allSelectedAsm=!1,this.toggleMasterSelection=!0,this.stage_setting_access=!1,this.maxDate=new Date,this.utils=new J.a}ngOnInit(){var e;this.myUser=this.service.get_loggedin_user(),e=this.service.getSettingsWithKeyValue("web","name","rtd_asm_dashboard"),this.api_end_point=this.service.get_API_End_Point(),console.log(e),"on"==e.definition&&(this.stage_setting_access=!0),this.subscription.add(this.showRolesTabs$.subscribe(e=>{this.selecteBtnSM=e[0],this.changeddlList()})),this.subscription.add(this.rtd.zsmData.subscribe(e=>{this.zsmData=e,this.AllData.push(e),this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.rsmData.subscribe(e=>{console.log("rsm data",JSON.stringify(e)),this.rsmData=e,this.AllData.push(e),this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.asmData.subscribe(e=>{this.asmData=e,this.AllData.push(e),this.updateFetchData(this.selecteBtnSM)})),this._data={},this._data.ParentChildchecklist=[],this.API.getcenteralgroupid({role:this.myUser.role,role_id:this.myUser.groupid},this.api_end_point).subscribe(e=>{if(e.errors);else{let n=e.success;for(var t in n)this._data.ParentChildchecklist.push({id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,ASM:n[t].asm_name,RSM:n[t].rsm_name,ZSM:n[t].zsm_name,TotalAgents:n[t].user_count});console.log(JSON.stringify(this._data.ParentChildchecklist))}})}changeddlList(){this.subscription.add(this.service.ddlSelection.subscribe(e=>{this.ddList.next(e),this.updateFetchData(this.selecteBtnSM)}))}dateRangeChange(e,t){if(console.log(e.value),console.log(t.value),e.value&&t.value){let n="18:29",i=Q(e.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(i.format("YYYY-MM-DDTHH:mm:ss"));let a=Q(t.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(a.format("YYYY-MM-DDTHH:mm:ss"));let o={start_date:i.format("YYYY-MM-DDTHH:mm:ss"),end_date:a.format("YYYY-MM-DDTHH:mm:ss")};this.start_date=o.start_date,this.end_date=o.end_date}}dateChangeDDL(e){if(this.showHideDateRangeDiv=!1,"Yesterday"==e){this.showHideDateRangeDiv=!1,this.selectedDate="Yesterday";let e="01:30",t=Q().subtract(1,"days").format("DD-MM-YYYY"),n=Q().subtract(0,"days").format("DD-MM-YYYY"),i=Q(t+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(i.format("DD-MM-YYYYTHH:mm:ss"));let a=Q(n+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(a.format("DD-MM-YYYYTHH:mm:ss")),console.log(i,"---",a),this.start_date=i.format("YYYY-MM-DDTHH:mm:ss"),this.end_date=a.format("YYYY-MM-DDTHH:mm:ss")}else"customDate"==e&&(this.showHideDateRangeDiv=!0)}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.nameSearch=e}sortData(e){const t=this._fetchData.slice();this.sortedData=e.active&&""!==e.direction?t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"ZSM":return this.compare(t.name,n.name,i);case"connected":return this.compare(t.connected,n.connected,i);case"totalContacted":return this.compare(t.totalContacted,n.totalContacted,i);case"dnc":return this.compare(t.dnc,n.dnc,i);case"wrongNumber":return this.compare(t.wrongNumber,n.wrongNumber,i);case"rnr":return 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td[_ngcontent-%COMP%], .vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{padding-left:8px;width:150px;border:.1px solid #ccc}.vTableV[_ngcontent-%COMP%]   td[_ngcontent-%COMP%]{color:#989898}.vTableV[_ngcontent-%COMP%]   tr[_ngcontent-%COMP%]{border:none}.selectall[_ngcontent-%COMP%]{border-bottom:1px solid #ccc;padding:8px 15px 5px}@media screen and (min-width:1500px){.vTableV[_ngcontent-%COMP%]   th[_ngcontent-%COMP%]{font-size:14px}}"]}),e})();const Xie=["selectZSM"],Mie=["selectRSM"],Pie=["selectASM"],Oie=["selectUser"];function Die(e,t){if(1&e){const e=i.Yb();i.Xb(0,"div",10),i.Xb(1,"mat-form-field",20),i.Xb(2,"mat-label"),i.Sc(3,"Select Date Range"),i.Wb(),i.Xb(4,"mat-date-range-input",41),i.Xb(5,"input",42,43),i.ic("click",(function(){return i.Gc(e),i.Cc(11).open()})),i.Wb(),i.Xb(7,"input",44,45),i.ic("click",(function(){return i.Gc(e),i.Cc(11).open()}))("dateChange",(function(){i.Gc(e);const t=i.Cc(6),n=i.Cc(8);return i.mc().dateRangeChange(t,n)})),i.Wb(),i.Wb(),i.Sb(9,"mat-datepicker-toggle",46),i.Sb(10,"mat-date-range-picker",null,47),i.Wb(),i.Wb()}if(2&e){const e=i.Cc(11),t=i.mc();i.Cb(4),i.tc("formGroup",t.rangeDate)("rangePicker",e)("max",t.maxDate),i.Cb(5),i.tc("for",e)}}const Tie=function(e){return{"text-transform":"Capitalize",color:e}};function Iie(e,t){if(1&e){const e=i.Yb();i.Xb(0,"tr"),i.Xb(1,"td"),i.Xb(2,"a"),i.Xb(3,"span",49),i.ic("click",(function(){i.Gc(e);const t=i.mc().$implicit;return i.mc().actionViewMore(t)})),i.Sc(4),i.Wb(),i.Wb(),i.Wb(),i.Xb(5,"td"),i.Sc(6),i.nc(7,"localstring"),i.Wb(),i.Xb(8,"td"),i.Sc(9),i.nc(10,"localstring"),i.Wb(),i.Xb(11,"td"),i.Sc(12),i.nc(13,"localstring"),i.Wb(),i.Xb(14,"td"),i.Sc(15),i.nc(16,"localstring"),i.Wb(),i.Xb(17,"td"),i.Sc(18),i.nc(19,"localstring"),i.Wb(),i.Xb(20,"td"),i.Sc(21),i.nc(22,"number"),i.Wb(),i.Wb()}if(2&e){const e=i.mc().$implicit,t=i.mc();i.Cb(3),i.tc("ngStyle",i.yc(21,Tie,t.getcolorStatus(t.isASM_selected,t.stage_setting_access))),i.Cb(1),i.Uc(" ",e.name," "),i.Cb(2),i.Tc(i.oc(7,8,e.totalAgents)),i.Cb(3),i.Tc(i.oc(10,10,e.loggedIn)),i.Cb(3),i.Tc(i.oc(13,12,e.totalLoggedIn)),i.Cb(3),i.Tc(i.oc(16,14,e.liveIn)),i.Cb(3),i.Tc(i.oc(19,16,e.totalLive)),i.Cb(3),i.Tc(i.pc(22,18,e.dialperagent,"1.0-0"))}}function Aie(e,t){if(1&e&&(i.Vb(0),i.Qc(1,Iie,23,23,"tr",48),i.Ub()),2&e){const e=t.$implicit;i.Cb(1),i.tc("ngIf",e.visible)}}let Rie=(()=>{class e{constructor(e,t,n,i){this.service=e,this.rtd=t,this.API=n,this.dialog=i,this.subscription=new NU.a,this._fetchData=[],this.sortedData=new Z.a([]),this.utils=new J.a,this.zsmData=[],this.rsmData=[],this.asmData=[],this.AllData=[],this.selectedDate="Today",this.showHideDateRangeDiv=!1,this.showRolesTabs$=this.service.CENTRAL_BI_ROLES.asObservable(),this.nameSearch="",this.rangeDate=new X.k({startDate:new X.h,endDate:new X.h}),this.ddList=new Z.a([]),this.ddListSelected=[],this.allSelectedZsm=!1,this.allSelectedRsm=!1,this.allSelectedAsm=!1,this.toggleMasterSelection=!0,this.maxDate=new Date,this.util=new J.a,this.isASM_selected=!1,this.stage_setting_access=!1}ngOnInit(){var e;e=this.service.getSettingsWithKeyValue("web","name","rtd_asm_dashboard"),this.api_end_point=this.service.get_API_End_Point(),this.userid=this.service.get_loggedin_user(),this.myUser=this.service.get_loggedin_user(),null==e?this.API.get_groupid_settingsAPI({groupid:this.userid.groupid},this.api_end_point).subscribe(e=>{e.error?console.log(e.error):(console.log(e.success),console.log(e.success.web[0].name))}):"on"==e.definition&&(this.stage_setting_access=!0),this.subscription.add(this.showRolesTabs$.subscribe(e=>{this.selecteBtnSM=e[0],this.changeddlList()})),this.subscription.add(this.rtd.zsmData.subscribe(e=>{this.zsmData=e,this.AllData.push(e),this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.rsmData.subscribe(e=>{this.rsmData=e,this.AllData.push(e),this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.asmData.subscribe(e=>{this.asmData=e,this.AllData.push(e),this.updateFetchData(this.selecteBtnSM)})),this._data={},this._data.ParentChildchecklist=[],this.API.getcenteralgroupid({role:this.myUser.role,role_id:this.myUser.groupid},this.api_end_point).subscribe(e=>{if(e.errors);else{let n=e.success;for(var t in n)this._data.ParentChildchecklist.push({id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,ASM:n[t].asm_name,RSM:n[t].rsm_name,ZSM:n[t].zsm_name,TotalAgents:n[t].user_count});console.log(JSON.stringify(this._data.ParentChildchecklist))}})}dateRangeChange(e,t){if(console.log(e.value),console.log(t.value),e.value&&t.value){let n="18:29",i=Q(e.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(i.format("YYYY-MM-DDTHH:mm:ss"));let a=Q(t.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(a.format("YYYY-MM-DDTHH:mm:ss"));let o={start_date:i.format("YYYY-MM-DDTHH:mm:ss"),end_date:a.format("YYYY-MM-DDTHH:mm:ss")},r="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(o.start_date,"&","end_date=",o.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",r),window.open(r,"_blank").focus()}}changeddlList(){this.subscription.add(this.service.ddlSelection.subscribe(e=>{this.ddList.next(e),this.updateFetchData(this.selecteBtnSM)}))}sortData(e){const t=this.sortedData.getValue();if(!e.active||""===e.direction)return;const n=t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"ZSM":return this.compare(t.name,n.name,i);case"totalAgents":return this.compare(t.totalAgents,n.totalAgents,i);case"loggedIn":return this.compare(t.loggedIn,n.loggedIn,i);case"totalLoggedIn":return this.compare(t.totalLoggedIn,n.totalLoggedIn,i);case"liveIn":return this.compare(t.liveIn,n.liveIn,i);case"totalLive":return this.compare(t.totalLive,n.totalLive,i);case"agentsalive_count":return this.compare(t.agentsalive_count,n.agentsalive_count,i);case"dialperagent":return this.compare(t.dialperagent,n.dialperagent,i);default:return 0}});this.sortedData.next(n)}smChangeToggle(e){this.selectedDate="Today",this.selecteBtnSM=e,this.service.SELECTED_BI_ROLE.next(e),this.selectedDate="",this.nameSearch="",this.changeddlList(),this.rangeDate.reset(),this.showHideDateRangeDiv=!1,this.updateFetchData(e)}updateFetchData(e){return Object(Ha.b)(this,void 0,void 0,(function*(){"ZSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.zsmData,"zsm")):"RSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.rsmData,"rsm")):"ASM"==e&&(this.isASM_selected=!0,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.asmData,"asm")),this.sortedData.next(this._fetchData)}))}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getTotalValue(e){let t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)n[i].visible&&(null==n[i][e]&&null==n[i][e]||(t+=Number(n[i][e])));return t}}modifiedValues(e,t){let n=[];const i=this.ddList.getValue()[t];for(var a in e){let t={};i&&i.hasOwnProperty(a)&&(t.name=i[a].name,t.visible=i[a].visible,t.id=i[a].id,t.totalAgents=e[a].usercount||0,t.loggedIn=this.utils.getPercentage(e[a].rtd_signedin_count,e[a].usercount,1),t.agentsalive_count=e[a].rtd_agentsalive_count,t.totalLoggedIn=e[a].rtd_signedin_count||0,t.liveIn=this.utils.getPercentage(e[a].rtd_agentsalive_count,e[a].rtd_signedin_count,1),t.totalLive=e[a].rtd_agentsalive_count||0,t.dialperagent=this.utils.getDivision(e[a].rtd_dialled_count,e[a].rtd_signedin_count),t.totalDataAvailable=e[a].rtd_data_pushed_count>0?e[a].rtd_data_pushed_count:0,t.nationalCampaign=e[a].rtd_national_data_pushed_count>0?e[a].rtd_national_data_pushed_count:0,t.localCampaign=e[a].rtd_local_data_pushed_count>0?e[a].rtd_local_data_pushed_count:0,t.referenceCustomers=e[a].rtd_ref_customer_count>0?e[a].rtd_ref_customer_count:0,t.manualDialed=e[a].rtd_manual_consumed_count>0?e[a].rtd_manual_consumed_count:0,t.dataUtilization=this.utils.getPercentage(e[a].rtd_new_data_dialled_count,e[a].rtd_data_pushed_count),t.Utilization=e[a].rtd_new_data_dialled_count,t.pushed_Count=e[a].rtd_data_pushed_count,t.followUpsMissed=e[a].rtd_followup_data_count,t.totalDialed=e[a].rtd_dialled_count,t.newDataDialed=e[a].rtd_new_data_dialled_count,t.followUpDialed=e[a].rtd_flp_data_dialled_count,t.connected=this.utils.getPercentage(e[a].rtd_contacted_count,e[a].rtd_dialled_count),t.connected_count=e[a].rtd_contacted_count,t.dialled_count=e[a].rtd_dialled_count,t.totalContacted=e[a].rtd_contacted_count,t.dnc=e[a].rtd_dnd_count,t.wrongNumber=e[a].rtd_wrong_number_dialed_count,t.customer_contacted=e[a].rtd_unique_customer_contacted_count,t.rnr=e[a].rtd_rnr_data_count,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,n.push(t))}return n}dateChangeDDL(e){if(this.showHideDateRangeDiv=!1,"Yesterday"==e){this.showHideDateRangeDiv=!1,this.selectedDate="Yesterday";let e="01:30",t=Q().subtract(1,"days").format("DD-MM-YYYY"),n=Q().subtract(0,"days").format("DD-MM-YYYY"),i=Q(t+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(i.format("DD-MM-YYYYTHH:mm:ss"));let a=Q(n+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(a.format("DD-MM-YYYYTHH:mm:ss")),console.log(i,"---",a),this.start_date=i.format("YYYY-MM-DDTHH:mm:ss"),this.end_date=a.format("YYYY-MM-DDTHH:mm:ss")}else"customDate"==e&&(this.showHideDateRangeDiv=!0)}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.nameSearch=e}getSummationData(e){let t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)null==n[i][e]&&null==n[i]||(t+=Number(n[i][e]));return t}}getAllTotalLive(){return this.getSummationData("totalLive")}getAllTotalLoggedIn(){return this.getSummationData("totalLoggedIn")}getAllTotalAgents(){return this.getSummationData("totalAgents")}getTotalValueloggedIn(){let e=0,t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)null==n[i].totalLoggedIn&&null==n[i].totalLoggedIn||(e+=Number(n[i].totalLoggedIn),t+=Number(n[i].totalAgents));return this.utils.getPercentage(e,t,1)}}getTotalValueliveIn(){let e=0,t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)null==n[i].agentsalive_count&&null==n[i].agentsalive_count||(e+=Number(n[i].agentsalive_count),t+=Number(n[i].totalLoggedIn));return this.utils.getPercentage(e,t,1)}}actionViewMore(e){console.log(this.isASM_selected),console.log(JSON.stringify(e)),this.isASM_selected&&this.stage_setting_access&&this.dialog.open(jne,{minWidth:"85%",hasBackdrop:!0,data:e}).afterClosed().subscribe(e=>{})}getcolorStatus(e,t){return e&&t?"#0000FF":"#000000"}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("id"==e[i]&&t.agent_reference_id?t.agent_reference_id:null==t[e[i]]?0:t[e[i]]):n.push("");return n}get_time_format(e){if(!e||isNaN(e))return"00:00:00";if(e<=0)return"00:00:00";var t=Math.floor(e/3600);e-=3600*t;var n=Math.floor(e/60);e-=60*n;var i=Math.floor(e),a=Q().set("hour",t).set("minute",n).set("second",i);return Q(a).format("HH:mm:ss")}downloadReport(){this._fetchData=this.modifiedValues(this.asmData,"asm");let e=this._fetchData;console.log(JSON.stringify(e));let t=this._data.ParentChildchecklist;var n;console.log("--data-sample--",JSON.stringify(t)),n={center_name:"Center Name",ZSM:"ZSM",RSM:"RSM",ASM:"ASM",TotalAgents:"Total Agents","AgentsDial%":"Agents Dial%",ReferenceCustomers:"Reference Customers",TotalDialled:"Total Dialled",NewDataDialled:"New Data Dialled",FollowupsDialled:"Followups Dialled",ManualDialled:"Manual Dialled",NationalDataDialled:"National Data Dialled",LocalDataDialled:"Local Data Dialled",PredectiveDataDialled:"Predective Data Dialled",NormalDataDialled:"Normal Data Dialled","Dialled/Agent":"Dialled / Agent",TotalContacted:"Total Contacted","Contacted/Agent":"Contacted/Agent","Contact%":"Contact %",DNC:"DNC",RNR:"RNR",WrongNumber:"Wrong Number",NOTINTERESTED:"NOT INTERESTED",PANGenerated:"PAN Generated",PANApproved:"PAN Approved",QDEGenerated:"QDE Generated",QDEApproved:"QDE Approved",QDERejected:"QDE Rejected","QDE/Agent":"QDE/Agent",IdleTime:"Idle Time",WaitTime:"Wait Time",SpokenTime:"Spoken Time",WrapTime:"Wrap Time",ActiveTime:"Active Time"};let i=Object.values(n);if(t&&t.length){let a=new G.Workbook,o=a.addWorksheet("Candidate Data");o.addRow(i),console.log(t),t.forEach(t=>{e.filter(e=>{if(console.log(e.name,"---",t.ASM),e.name==t.ASM)return t["AgentsDial%"]=e.totalLoggedIn,t.TotalContacted=e.totalContacted,t.TotalDialled=e.totalDialed,t.NewDataDialled=e.newDataDialed,t.FollowupsDialled=e.followUpDialed,t["Dialled/Agent"]=e.dialperagent,t["Contacted/Agent"]=e.connected,t.TotalContacted=e.connected_count,t.RNR=e.rnr,t.WrongNumber=e.wrongNumber,t.IdleTime=this.get_time_format(e.idleTime),t.WaitTime=this.get_time_format(e.waitTime),t.SpokenTime=this.get_time_format(e.spokenTime),t.WrapTime=this.get_time_format(e.wrapTime),t.ActiveTime=this.get_time_format(e.activeTime),t.NationalDataDialled=e.totalDialed,t.ManualDialled=e.manualDialed,t.DNC=0,t.ReferenceCustomers=0,t.PANApproved=0,t.QDEGenerated=0,t.QDEApproved=0,t.QDERejected=0,t["QDE/Agent"]=0,void(t.PredectiveDataDialled=e.totalDialed)}),console.log(t),o.addRow(this.extractDataObject(Object.keys(n),t))}),a.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Dashboard-data-Report.xlsx")})}}ngOnDestroy(){this.subscription.unsubscribe()}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(s.a),i.Rb(lne),i.Rb(l.a),i.Rb(K.b))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-central-dashboard-agents-page"]],viewQuery:function(e,t){var n;1&e&&(i.Yc(Xie,!0),i.Yc(Mie,!0),i.Yc(Pie,!0),i.Yc(Oie,!0)),2&e&&(i.Bc(n=i.jc())&&(t.selectZSM=n.first),i.Bc(n=i.jc())&&(t.selectRSM=n.first),i.Bc(n=i.jc())&&(t.selectASM=n.first),i.Bc(n=i.jc())&&(t.selectUser=n.first))},decls:108,vars:28,consts:[[1,"row"],[1,"col-md-12"],[2,"margin","0 10px","box-shadow","0px 0px 4px 0px #dfdfdf"],[1,"col-md-3",2,"border-right","2px dotted 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t={};t.idleTime=e[i][n].rtd_idletime_count,t.waitTime=e[i][n].rtd_waittime_count,t.spokenTime=e[i][n].rtd_spokentime_count,t.wrapTime=e[i][n].rtd_wraptime_count,t.activeTime=e[i][n].rtd_activetime_count}t.push(a)}this.formTable(t)}formTable(e){this._fetchData=[],e&&e.length&&(this._fetchData=e),this.sortedData.next(this._fetchData.slice())}changeddlList(){this.subscription.add(this.service.ddlSelection.subscribe(e=>{setTimeout(()=>{this.ddList.next(e),this.updateFetchData(this.selecteBtnSM)},1e3)}))}sortData(e){const t=this.sortedData.getValue();if(!e.active||""===e.direction)return;const n=t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"ZSM":return this.compare(t.name,n.name,i);case"idleTime":return this.compare(t.idleTime,n.idleTime,i);case"waitTime":return this.compare(t.waitTime,n.waitTime,i);case"spokenTime":return this.compare(t.spokenTime,n.spokenTime,i);case"wrapTime":return this.compare(t.wrapTime,n.wrapTime,i);case"activeTime":return this.compare(t.activeTime,n.activeTime,i);case"diallcount":return this.compare(t.diallcount,n.diallcount,i);case"signedIn":return this.compare(t.signedIn,n.signedIn,i);default:return 0}});this.sortedData.next(n)}smChangeToggle(e){this.selecteBtnSM=e,this.service.SELECTED_BI_ROLE.next(e),this.selectedDate="",this.nameSearch="",this.changeddlList(),this.rangeDate.reset(),this.showHideDateRangeDiv=!1,this.updateFetchData(e)}updateFetchData(e){return Object(Ha.b)(this,void 0,void 0,(function*(){"ZSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.zsmData,"zsm")):"RSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.rsmData,"rsm")):"ASM"==e&&(this.isASM_selected=!0,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.asmData,"asm")),this.sortedData.next(this._fetchData)}))}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getTotalValue(e){let t=0;const n=this.sortedData.getValue();if(n&&n.length)for(let i=0;i<n.length;i++)n[i].visible&&(t+=n[i][e]?Number(n[i][e]):0);return t}modifiedValues(e,t){let n=[];const i=this.ddList.getValue()[t];for(var a in e){let t={};i&&i.hasOwnProperty(a)&&(t.name=i[a].name,t.visible=i[a].visible,t.id=i[a].id,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.totalDataAvailable=e[a].rtd_data_pushed_count>0?e[a].rtd_data_pushed_count:0,t.nationalCampaign=e[a].rtd_national_data_pushed_count>0?e[a].rtd_national_data_pushed_count:0,t.localCampaign=e[a].rtd_local_data_pushed_count>0?e[a].rtd_local_data_pushed_count:0,t.referenceCustomers=e[a].rtd_ref_customer_count>0?e[a].rtd_ref_customer_count:0,t.manualDialed=e[a].rtd_manual_consumed_count>0?e[a].rtd_manual_consumed_count:0,t.dataUtilization=this.utils.getPercentage(e[a].rtd_new_data_dialled_count,e[a].rtd_data_pushed_count),t.Utilization=e[a].rtd_new_data_dialled_count,t.pushed_Count=e[a].rtd_data_pushed_count,t.followUpsMissed=e[a].rtd_followup_data_count,t.totalDialed=e[a].rtd_dialled_count,t.newDataDialed=e[a].rtd_new_data_dialled_count,t.followUpDialed=e[a].rtd_flp_data_dialled_count,t.connected=this.utils.getPercentage(e[a].rtd_contacted_count,e[a].rtd_dialled_count),t.connected_count=e[a].rtd_contacted_count,t.dialled_count=e[a].rtd_dialled_count,t.totalContacted=e[a].rtd_contacted_count,t.dnc=e[a].rtd_dnd_count,t.wrongNumber=e[a].rtd_wrong_number_dialed_count,t.customer_contacted=e[a].rtd_unique_customer_contacted_count,t.rnr=e[a].rtd_rnr_data_count,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.loggedIn=this.utils.getPercentage(e[a].rtd_signedin_count,e[a].usercount,1),t.agentsalive_count=e[a].rtd_agentsalive_count,t.totalLoggedIn=e[a].rtd_signedin_count||0,t.liveIn=this.utils.getPercentage(e[a].rtd_agentsalive_count,e[a].rtd_signedin_count,1),t.totalLive=e[a].rtd_agentsalive_count||0,t.dialperagent=this.utils.getDivision(e[a].rtd_dialled_count,e[a].rtd_signedin_count),n.push(t))}return n}dateChangeDDL(e){if(this.showHideDateRangeDiv=!1,"Yesterday"==e){this.showHideDateRangeDiv=!1,this.selectedDate="Yesterday";let e="01:30",t=Q().subtract(1,"days").format("DD-MM-YYYY"),n=Q().subtract(0,"days").format("DD-MM-YYYY"),i=Q(t+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(i.format("DD-MM-YYYYTHH:mm:ss"));let a=Q(n+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(a.format("DD-MM-YYYYTHH:mm:ss")),console.log(i,"---",a),this.start_date=i.format("YYYY-MM-DDTHH:mm:ss"),this.end_date=a.format("YYYY-MM-DDTHH:mm:ss")}else"customDate"==e&&(this.showHideDateRangeDiv=!0)}dateRangeChange(e,t){if(console.log(e.value),console.log(t.value),e.value&&t.value){let n="18:29",i=Q(e.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(i.format("YYYY-MM-DDTHH:mm:ss"));let a=Q(t.value+"T"+n,"MM/DD/YYYYTHH:mm:ss");console.log(a.format("YYYY-MM-DDTHH:mm:ss"));let o={start_date:i.format("YYYY-MM-DDTHH:mm:ss"),end_date:a.format("YYYY-MM-DDTHH:mm:ss")},r="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(o.start_date,"&","end_date=",o.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",r),window.open(r,"_blank").focus()}}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.nameSearch=e}getSummationData(e){let t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)null==n[i][e]&&null==n[i]||(t+=Number(n[i][e]));return t}}battleInit(){let e={};this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.timer_value_by_API(e)}timer_value_by_API(e){this.currentLoader=!0;let t=this.ddList.getValue().asm;this.ddList.getValue(),this.ddList.getValue();let n=[],i={start_date:e.start_date,end_date:e.end_date,users_list:""};for(let a in t)n.push(t[a].id);i.users_list=n,console.log(JSON.stringify(i)),this.API.timer_count_all_asm(i,this.api_end_point).subscribe(e=>{if(this.currentLoader=!1,Q().set("hour",0).set("minute",0).set("second",0).format("HH:mm:ss"),e.success){console.log("tlbase",this.AllData);let n=0,i=0,a=0,o=0,r=[],s=[];for(let c=0;c<e.success.length;c++){a=e.success[c].total_time.ideal_time,o=e.success[c].total_time.wait_time,n=e.success[c].total_time.ideal_time,i=e.success[c].total_time.wait_time;let l={total_ideal_time:null,total_wait_time:null,rsm_id:null},d={total_ideal_time:null,total_wait_time:null,zsm_id:null};for(let t=c+1;t<e.success.length;t++)e.success[c].rsm_value==e.success[t].rsm_value&&(a=e.success[c].total_time.ideal_time+e.success[t].total_time.ideal_time,o=e.success[c].total_time.wait_time+e.success[t].total_time.wait_time),e.success[c].zsm_value==e.success[t].zsm_value&&(n=e.success[c].total_time.ideal_time+e.success[t].total_time.ideal_time,i=e.success[c].total_time.wait_time+e.success[t].total_time.wait_time);l.total_ideal_time=a,l.total_wait_time=o,l.rsm_id=e.success[c].rsm_value,d.total_ideal_time=n,d.total_wait_time=i,d.zsm_id=e.success[c].zsm_value;let b=r.filter(e=>{if(e.rsm_id==l.rsm_id)return!0});console.log(b),b.length>=1||r.push(l),s.filter(e=>{if(e.zsm_id==d.zsm_id)return!0}).length>=1||s.push(d);for(let n in this.AllData)for(var t in this.AllData[n])Number(t)==e.success[c].asm_value&&(this.AllData[n][t].rtd_activetime_count=this.AllData[n][t].rtd_activetime_count?this.AllData[n][t].rtd_activetime_count-this.AllData[n][t].rtd_waittime_count+e.success[c].total_time.wait_time:0==this.AllData[n][t].rtd_activetime_count?this.AllData[n][t].rtd_activetime_count+e.success[c].total_time.wait_time:e.success[c].total_time.wait_time,this.AllData[n][t].rtd_waittime_count?this.AllData[n][t].rtd_waittime_count=e.success[c].total_time.wait_time:this.AllData[n][t].rtd_waittime_count||(this.AllData[n][t].rtd_waittime_count=e.success[c].total_time.wait_time),this.AllData[n][t].rtd_idletime_count?this.AllData[n][t].rtd_idletime_count=e.success[c].total_time.ideal_time:this.AllData[n][t].rtd_idletime_count||(this.AllData[n][t].rtd_idletime_count=e.success[c].total_time.ideal_time));for(let t=0;t<r.length;t++)r[t].rsm_id==e.success[c].rsm_value&&(console.log(r[t].rsm_id,"---",r[t].total_wait_time,"---",this.AllData[1][r[t].rsm_id]),this.AllData[1][r[t].rsm_id].rtd_activetime_count=this.AllData[1][r[t].rsm_id].rtd_activetime_count?Number.isNaN(this.AllData[1][r[t].rsm_id].rtd_activetime_count)&&null==this.AllData[1][r[t].rsm_id].rtd_activetime_count&&null==this.AllData[1][r[t].rsm_id].rtd_activetime_count?r[t].total_wait_time:this.AllData[1][r[t].rsm_id].rtd_activetime_count-this.AllData[1][r[t].rsm_id].rtd_waittime_count+r[t].total_wait_time:r[t].total_wait_time,this.AllData[1][r[t].rsm_id].rtd_waittime_count?(this.AllData[1][r[t].rsm_id].rtd_waittime_count=r[t].total_wait_time,console.log(this.AllData[1][r[t].rsm_id].rtd_waittime_count,"--")):this.AllData[1][r[t].rsm_id].rtd_waittime_count=r[t].total_wait_time,this.AllData[1][r[t].rsm_id].rtd_idletime_count=r[t].total_ideal_time);for(let t=0;t<s.length;t++)s[t].zsm_id==e.success[c].zsm_value&&(console.log(JSON.stringify(this.AllData[0])),console.log(s[t].zsm_id,"---",s[t].total_wait_time,"---",this.AllData[0][s[t].zsm_id]),this.AllData[0][s[t].zsm_id]&&(this.AllData[0][s[t].zsm_id].rtd_activetime_count=this.AllData[0][s[t].zsm_id].rtd_activetime_count?Number.isNaN(this.AllData[0][s[t].zsm_id].rtd_activetime_count)&&null==this.AllData[0][s[t].zsm_id].rtd_activetime_count&&null==this.AllData[0][s[t].zsm_id].rtd_activetime_count?s[t].total_wait_time:this.AllData[0][s[t].zsm_id].rtd_activetime_count-this.AllData[0][s[t].zsm_id].rtd_waittime_count+s[t].total_wait_time:s[t].total_wait_time,this.AllData[0][s[t].zsm_id].rtd_waittime_count=s[t].total_wait_time,this.AllData[0][s[t].zsm_id].rtd_idletime_count=s[t].total_ideal_time));this.AllData=this.AllData}}})}getActiveTime(e){var t=0,n=0,i=0;for(let s=0;s<e.rData.length;s++){var a=parseInt(e.rData[s].idleTime.split(":")[2]),o=parseInt(e.rData[s].idleTime.split(":")[1]);n>60?i+=1:n+=o,t>60?t=n+1:t+=a,i+=parseInt(e.rData[s].idleTime.split(":")[0])}var r=Q().set("hour",i).set("minute",n).set("second",t);return Q(r).format("HH:mm:ss")}convertToSeconds(e,t,n){return 60*Number(e)*60+60*Number(t)+Number(n)}getAllActiveTime(){return this.getTotalCountValue("activeTime")}getAvgActiveTime(){return this.utils.getDivision(this.getTotalCountValue("activeTime"),this.getTotalCountValue("signedIn"))}getDialledCount(){var e=this.getTotalCountValue("diallcount"),t=this.getTotalCountValue("signedIn");return this.utils.getDivision(e,t)}getTotalCountValue(e,t){let n=0;const i=this.sortedData.getValue();if(i&&i.length){for(let a=0;a<i.length;a++)(i[a].visible||t)&&(isNaN(i[a][e])||Number.isNaN(Number(i[a][e]))&&null==Number(i[a][e])&&null==Number(i[a][e])||(n+=Number(i[a][e])));return n}}get_time_format(e){if(!e||isNaN(e))return"00:00:00";if(e<=0)return"00:00:00";var t=Math.floor(e/3600);e-=3600*t;var n=Math.floor(e/60);e-=60*n;var i=Math.floor(e),a=Q().set("hour",t).set("minute",n).set("second",i);return Q(a).format("HH:mm:ss")}actionViewMore(e){console.log(this.isASM_selected),console.log(JSON.stringify(e)),this.isASM_selected&&this.stage_setting_access&&this.dialog.open(jne,{minWidth:"85%",hasBackdrop:!0,data:e}).afterClosed().subscribe(e=>{setTimeout(()=>{this.battleInit()},2e3)})}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("id"==e[i]&&t.agent_reference_id?t.agent_reference_id:null==t[e[i]]?0:t[e[i]]):n.push("");return n}downloadReport(){if("Yesterday"!=this.selectedDate&&"Today"!=this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else if("Yesterday"==this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else{this._fetchData=this.modifiedValues(this.asmData,"asm");let t=this._fetchData,n=this._data.ParentChildchecklist;var e;e={center_name:"Center Name",ZSM:"ZSM",RSM:"RSM",ASM:"ASM",TotalAgents:"Total Agents","AgentsDial%":"Agents Dial%",ReferenceCustomers:"Reference Customers",TotalDialled:"Total Dialled",NewDataDialled:"New Data Dialled",FollowupsDialled:"Followups Dialled",ManualDialled:"Manual Dialled",NationalDataDialled:"National Data Dialled",LocalDataDialled:"Local Data Dialled",PredectiveDataDialled:"Predective Data Dialled",NormalDataDialled:"Normal Data Dialled","Dialled/Agent":"Dialled / Agent",TotalContacted:"Total Contacted","Contacted/Agent":"Contacted/Agent","Contact%":"Contact %",DNC:"DNC",RNR:"RNR",WrongNumber:"Wrong Number",NOTINTERESTED:"NOT INTERESTED",PANGenerated:"PAN Generated",PANApproved:"PAN Approved",QDEGenerated:"QDE Generated",QDEApproved:"QDE Approved",QDERejected:"QDE Rejected","QDE/Agent":"QDE/Agent",IdleTime:"Idle Time",WaitTime:"Wait Time",SpokenTime:"Spoken Time",WrapTime:"Wrap Time",ActiveTime:"Active Time"};let i=Object.values(e);if(n&&n.length){let a=new G.Workbook,o=a.addWorksheet("Candidate Data");o.addRow(i),n.forEach(n=>{t.filter(e=>{if(e.name==n.ASM)return n["AgentsDial%"]=e.totalLoggedIn,n.TotalContacted=e.totalContacted,n.TotalDialled=e.totalDialed,n.NewDataDialled=e.newDataDialed,n.FollowupsDialled=e.followUpDialed,n["Dialled/Agent"]=e.dialperagent,n["Contacted/Agent"]=e.connected,n.TotalContacted=e.connected_count,n.RNR=e.rnr,n.WrongNumber=e.wrongNumber,n.IdleTime=this.get_time_format(e.idleTime),n.WaitTime=this.get_time_format(e.waitTime),n.SpokenTime=this.get_time_format(e.spokenTime),n.WrapTime=this.get_time_format(e.wrapTime),n.ActiveTime=this.get_time_format(e.activeTime),n.NationalDataDialled=e.totalDialed,n.ManualDialled=e.manualDialed,n.DNC=0,n.ReferenceCustomers=0,n.PANApproved=0,n.QDEGenerated=0,n.QDEApproved=0,n.QDERejected=0,n["QDE/Agent"]=0,void(n.PredectiveDataDialled=e.totalDialed)}),o.addRow(this.extractDataObject(Object.keys(e),n))}),a.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Dashboard-data-Report.xlsx")})}}}getcolorStatus(e,t){return e&&t?"#0000FF":"#000000"}navigate_page(){this.router.navigateByUrl("/central-campaign/campaign")}ngOnDestroy(){this.subscription.unsubscribe(),this.id&&clearInterval(this.id)}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(s.a),i.Rb(r.e),i.Rb(lne),i.Rb(K.b),i.Rb(l.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-central-dashboard-active-time-page"]],viewQuery:function(e,t){var n;1&e&&(i.Yc(Eie,!0),i.Yc(Nie,!0),i.Yc(Fie,!0),i.Yc(Hie,!0)),2&e&&(i.Bc(n=i.jc())&&(t.selectZSM=n.first),i.Bc(n=i.jc())&&(t.selectRSM=n.first),i.Bc(n=i.jc())&&(t.selectASM=n.first),i.Bc(n=i.jc())&&(t.selectUser=n.first))},decls:110,vars:36,consts:[[1,"row"],[1,"col-md-12"],[2,"margin","0 10px","box-shadow","0px 0px 4px 0px #dfdfdf"],[1,"col-md-3",2,"border-right","2px dotted 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e{constructor(e,t,n,i){this.service=e,this.rtd=t,this.dialog=n,this.API=i,this.subscription=new NU.a,this._fetchData=[],this.sortedData=new Z.a([]),this.utils=new J.a,this.zsmData=[],this.rsmData=[],this.asmData=[],this.selectedDate="Today",this.showHideDateRangeDiv=!1,this.isASM_selected=!1,this.stage_setting_access=!1,this.showRolesTabs$=this.service.CENTRAL_BI_ROLES.asObservable(),this.nameSearch="",this.rangeDate=new X.k({startDate:new X.h,endDate:new X.h}),this.ddList=new Z.a([]),this.ddListSelected=[],this.allSelectedZsm=!1,this.allSelectedRsm=!1,this.allSelectedAsm=!1,this.toggleMasterSelection=!0,this.maxDate=new Date}ngOnInit(){var e;e=this.service.getSettingsWithKeyValue("web","name","rtd_asm_dashboard"),console.log(e),"on"==e.definition&&(this.stage_setting_access=!0),this.subscription.add(this.showRolesTabs$.subscribe(e=>{this.selecteBtnSM=e[0],this.changeddlList()})),this.subscription.add(this.rtd.zsmData.subscribe(e=>{this.zsmData=e,this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.rsmData.subscribe(e=>{this.rsmData=e,this.updateFetchData(this.selecteBtnSM)})),this.subscription.add(this.rtd.asmData.subscribe(e=>{this.asmData=e,this.updateFetchData(this.selecteBtnSM)})),this._data={},this._data.ParentChildchecklist=[],this.API.getcenteralgroupid({role:this.myUser.role,role_id:this.myUser.groupid},this.api_end_point).subscribe(e=>{if(e.errors);else{let n=e.success;for(var t in n)this._data.ParentChildchecklist.push({id:n[t].id,groupid:n[t].groupid,center_name:n[t].center_name,ASM:n[t].asm_name,RSM:n[t].rsm_name,ZSM:n[t].zsm_name,TotalAgents:n[t].user_count});console.log(JSON.stringify(this._data.ParentChildchecklist))}})}changeddlList(){this.subscription.add(this.service.ddlSelection.subscribe(e=>{this.ddList.next(e),this.updateFetchData(this.selecteBtnSM)}))}sortData(e){const t=this.sortedData.getValue();if(!e.active||""===e.direction)return;const n=t.sort((t,n)=>{const i="asc"===e.direction;switch(e.active){case"ZSM":return this.compare(t.name,n.name,i);case"qdeGenerated":return this.compare(t.qdeGenerated,n.qdeGenerated,i);case"qdeRejected":return this.compare(t.qdeRejected,n.qdeRejected,i);case"contactedAgent":return this.compare(t.contactedAgent,n.contactedAgent,i);case"qdeAgent":return this.compare(t.qdeAgent,n.qdeAgent,i);case"score":return this.compare(t.score,n.score,i);default:return 0}});this.sortedData.next(n)}smChangeToggle(e){this.selecteBtnSM=e,this.service.SELECTED_BI_ROLE.next(e),this.selectedDate="",this.nameSearch="",this.changeddlList(),this.rangeDate.reset(),this.showHideDateRangeDiv=!1,this.updateFetchData(e)}updateFetchData(e){return Object(Ha.b)(this,void 0,void 0,(function*(){"ZSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.zsmData,"zsm")):"RSM"==e?(this.isASM_selected=!1,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.rsmData,"rsm")):"ASM"==e&&(this.isASM_selected=!0,this.selectedDate="Today",this._fetchData=yield this.modifiedValues(this.asmData,"asm")),this.sortedData.next(this._fetchData)}))}compare(e,t,n){return(e<t?-1:1)*(n?1:-1)}getTotalValue(e){let t=0;const n=this.sortedData.getValue();if(n&&n.length){for(let i=0;i<n.length;i++)n[i].visible&&(t+=Number(n[i][e]));return t}}modifiedValues(e,t){let n=[];const i=this.ddList.getValue()[t];for(var a in e){let t={};if(i&&i.hasOwnProperty(a)){let o=this.utils.getDivision(i[a].rtd_contacted_count,i[a].rtd_signedin_count),r=this.utils.getDivision(i[a].rtd_qdegen_count,i[a].rtd_signedin_count);t.name=i[a].name,t.visible=i[a].visible,t.qdeGenerated=i[a].rtd_qdegen_count,t.qdeRejected=i[a].rtd_qderej_count,t.score=(.3*Number(o)+.7*Number(r)).toFixed(2),t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.totalDataAvailable=e[a].rtd_data_pushed_count>0?e[a].rtd_data_pushed_count:0,t.nationalCampaign=e[a].rtd_national_data_pushed_count>0?e[a].rtd_national_data_pushed_count:0,t.localCampaign=e[a].rtd_local_data_pushed_count>0?e[a].rtd_local_data_pushed_count:0,t.referenceCustomers=e[a].rtd_ref_customer_count>0?e[a].rtd_ref_customer_count:0,t.manualDialed=e[a].rtd_manual_consumed_count>0?e[a].rtd_manual_consumed_count:0,t.dataUtilization=this.utils.getPercentage(e[a].rtd_new_data_dialled_count,e[a].rtd_data_pushed_count),t.Utilization=e[a].rtd_new_data_dialled_count,t.pushed_Count=e[a].rtd_data_pushed_count,t.followUpsMissed=e[a].rtd_followup_data_count,t.totalDialed=e[a].rtd_dialled_count,t.newDataDialed=e[a].rtd_new_data_dialled_count,t.followUpDialed=e[a].rtd_flp_data_dialled_count,t.connected=this.utils.getPercentage(e[a].rtd_contacted_count,e[a].rtd_dialled_count),t.connected_count=e[a].rtd_contacted_count,t.dialled_count=e[a].rtd_dialled_count,t.totalContacted=e[a].rtd_contacted_count,t.dnc=e[a].rtd_dnd_count,t.wrongNumber=e[a].rtd_wrong_number_dialed_count,t.customer_contacted=e[a].rtd_unique_customer_contacted_count,t.rnr=e[a].rtd_rnr_data_count,t.idleTime=e[a].rtd_idletime_count,t.waitTime=e[a].rtd_waittime_count,t.spokenTime=e[a].rtd_spokentime_count,t.wrapTime=e[a].rtd_wraptime_count,t.activeTime=e[a].rtd_activetime_count,t.usercount=e[a].usercount||0,t.diallcount=e[a].rtd_dialled_count,t.signedIn=e[a].rtd_signedin_count,t.loggedIn=this.utils.getPercentage(e[a].rtd_signedin_count,e[a].usercount,1),t.agentsalive_count=e[a].rtd_agentsalive_count,t.totalLoggedIn=e[a].rtd_signedin_count||0,t.liveIn=this.utils.getPercentage(e[a].rtd_agentsalive_count,e[a].rtd_signedin_count,1),t.totalLive=e[a].rtd_agentsalive_count||0,t.dialperagent=this.utils.getDivision(e[a].rtd_dialled_count,e[a].rtd_signedin_count),n.push(t)}}return n}dateChangeDDL(e){if(this.showHideDateRangeDiv=!1,"Yesterday"==e){this.showHideDateRangeDiv=!1,this.selectedDate="Yesterday";let e="01:30",t=Q().subtract(1,"days").format("DD-MM-YYYY"),n=Q().subtract(0,"days").format("DD-MM-YYYY"),i=Q(t+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(i.format("DD-MM-YYYYTHH:mm:ss"));let a=Q(n+"T"+e,"DD-MM-YYYYTHH:mm:ss");console.log(a.format("DD-MM-YYYYTHH:mm:ss")),console.log(i,"---",a),this.start_date=i.format("YYYY-MM-DDTHH:mm:ss"),this.end_date=a.format("YYYY-MM-DDTHH:mm:ss")}else"customDate"==e&&(this.showHideDateRangeDiv=!0)}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.nameSearch=e}actionViewMore(e){console.log(this.isASM_selected),this.isASM_selected&&this.stage_setting_access&&this.dialog.open(jne,{minWidth:"85%",hasBackdrop:!0,data:e}).afterClosed().subscribe(e=>{})}getcolorStatus(e,t){return e&&t?"#0000FF":"#000000"}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("id"==e[i]&&t.agent_reference_id?t.agent_reference_id:null==t[e[i]]?0:t[e[i]]):n.push("");return n}get_time_format(e){if(!e||isNaN(e))return"00:00:00";if(e<=0)return"00:00:00";var t=Math.floor(e/3600);e-=3600*t;var n=Math.floor(e/60);e-=60*n;var i=Math.floor(e),a=Q().set("hour",t).set("minute",n).set("second",i);return Q(a).format("HH:mm:ss")}downloadReport(){if("Yesterday"!=this.selectedDate&&"Today"!=this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else if("Yesterday"==this.selectedDate){let e="https://dev.smarter-biz.com/api/v1/bi_dashboard_report?start_date=".concat(this.start_date,"&","end_date=",this.end_date,"&access_token=",this.myUser.access_token);console.log("--final-",e),window.open(e,"_blank").focus()}else{this._fetchData=this.modifiedValues(this.asmData,"asm");let t=this._fetchData,n=this._data.ParentChildchecklist;var e;e={center_name:"Center Name",ZSM:"ZSM",RSM:"RSM",ASM:"ASM",TotalAgents:"Total Agents","AgentsDial%":"Agents Dial%",ReferenceCustomers:"Reference Customers",TotalDialled:"Total Dialled",NewDataDialled:"New Data Dialled",FollowupsDialled:"Followups Dialled",ManualDialled:"Manual Dialled",NationalDataDialled:"National Data Dialled",LocalDataDialled:"Local Data Dialled",PredectiveDataDialled:"Predective Data Dialled",NormalDataDialled:"Normal Data Dialled","Dialled/Agent":"Dialled / Agent",TotalContacted:"Total Contacted","Contacted/Agent":"Contacted/Agent","Contact%":"Contact %",DNC:"DNC",RNR:"RNR",WrongNumber:"Wrong Number",NOTINTERESTED:"NOT INTERESTED",PANGenerated:"PAN Generated",PANApproved:"PAN Approved",QDEGenerated:"QDE Generated",QDEApproved:"QDE Approved",QDERejected:"QDE Rejected","QDE/Agent":"QDE/Agent",IdleTime:"Idle Time",WaitTime:"Wait Time",SpokenTime:"Spoken Time",WrapTime:"Wrap Time",ActiveTime:"Active Time"};let i=Object.values(e);if(n&&n.length){let a=new G.Workbook,o=a.addWorksheet("Candidate Data");o.addRow(i),n.forEach(n=>{t.filter(e=>{if(e.name==n.ASM)return n["AgentsDial%"]=e.totalLoggedIn,n.TotalContacted=e.totalContacted,n.TotalDialled=e.totalDialed,n.NewDataDialled=e.newDataDialed,n.FollowupsDialled=e.followUpDialed,n["Dialled/Agent"]=e.dialperagent,n["Contacted/Agent"]=e.connected,n.TotalContacted=e.connected_count,n.RNR=e.rnr,n.WrongNumber=e.wrongNumber,n.IdleTime=this.get_time_format(e.idleTime),n.WaitTime=this.get_time_format(e.waitTime),n.SpokenTime=this.get_time_format(e.spokenTime),n.WrapTime=this.get_time_format(e.wrapTime),n.ActiveTime=this.get_time_format(e.activeTime),n.NationalDataDialled=e.totalDialed,n.ManualDialled=e.manualDialed,n.DNC=0,n.ReferenceCustomers=0,n.PANApproved=0,n.QDEGenerated=0,n.QDEApproved=0,n.QDERejected=0,n["QDE/Agent"]=0,void(n.PredectiveDataDialled=e.totalDialed)}),o.addRow(this.extractDataObject(Object.keys(e),n))}),a.xlsx.writeBuffer().then(e=>{let t=new 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i.Gc(e),i.mc().pageEvents(t)})),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb(),i.Wb()}if(2&e){const e=i.mc();i.Cb(16),i.tc("ngClass","color-one")("value",e.summary.total.data_percent),i.Cb(3),i.Vc("",e.summary.total.data_percent,"% (",e.summary.total.data,")"),i.Cb(5),i.tc("ngClass","color-two")("value",e.summary.total.to_call_percent),i.Cb(3),i.Vc("",e.summary.total.to_call_percent,"% (",e.summary.total.to_call,")"),i.Cb(5),i.tc("ngClass","color-three")("value",e.summary.total.called_percent),i.Cb(3),i.Vc("",e.summary.total.called_percent,"% (",e.summary.total.called,")"),i.Cb(11),i.tc("ngClass","color-one")("value",e.summary.active.data_percent),i.Cb(3),i.Vc("",e.summary.active.data_percent,"% (",e.summary.active.data,")"),i.Cb(5),i.tc("ngClass","color-two")("value",e.summary.active.to_call_percent),i.Cb(3),i.Vc("",e.summary.active.to_call_percent,"% (",e.summary.active.to_call,")"),i.Cb(5),i.tc("ngClass","color-three")("value",e.summary.active.called_percent),i.Cb(3),i.Vc("",e.summary.active.called_percent,"% (",e.summary.active.called,")"),i.Cb(11),i.tc("ngClass","color-one")("value",e.summary.inactive.data_percent),i.Cb(3),i.Vc("",e.summary.inactive.data_percent,"% (",e.summary.inactive.data,")"),i.Cb(5),i.tc("ngClass","color-two")("value",e.summary.inactive.to_call_percent),i.Cb(3),i.Vc("",e.summary.inactive.to_call_percent,"% (",e.summary.inactive.to_call,")"),i.Cb(5),i.tc("ngClass","color-three")("value",e.summary.inactive.called_percent),i.Cb(3),i.Vc("",e.summary.inactive.called_percent,"% (",e.summary.inactive.called,")"),i.Cb(3),i.tc("ngIf",81419==e.user.groupid),i.Cb(1),i.tc("ngIf",81419!=e.user.groupid),i.Cb(3),i.tc("ngIf",81419==e.user.groupid),i.Cb(1),i.tc("ngIf",81419!=e.user.groupid),i.Cb(1),i.tc("ngIf",81419==e.user.groupid),i.Cb(1),i.tc("ngIf",81419!=e.user.groupid),i.Cb(3),i.tc("ngIf",e.showHide_messageAlert),i.Cb(5),i.tc("ngIf",e.showCampaign),i.Cb(2),i.Tc(e.today),i.Cb(2),i.tc("ngClass","selectOutlineCss"),i.Cb(3),i.tc("value",e.selected_month.value),i.Cb(1),i.tc("ngForOf",e.months_filter),i.Cb(4),i.tc("ngIf",e.showCampaign),i.Cb(1),i.tc("ngIf",e.showCampaign),i.Cb(8),i.tc("dataSource",e.dataSourceCampaign),i.Cb(55),i.tc("matHeaderRowDef",e.displayedColumnsCampaigan),i.Cb(1),i.tc("matRowDefColumns",e.displayedColumnsCampaigan),i.Cb(1),i.tc("pageSize",e.pageSize)("pageSizeOptions",i.xc(55,goe))}}function _oe(e,t){1&e&&i.Sb(0,"div",97)}let voe=(()=>{class e{constructor(e,t,n,i,a,o,s,c,l){this.dialog=e,this.dashService=t,this.titleService=n,this.API=i,this.utils=a,this.myservice=o,this.router=s,this.activatedRoute=c,this._snackBar=l,this.currentTitle="central-campaign",this.selectAgencies="",this.today=Q().format("DD-MMM-YYYY"),this.showCampaign=!0,this.showRecruiter=!1,this.showHiring=!1,this.showLoader=!1,this.isCampbtnDisable=!1,this.user=this.myservice.get_loggedin_user(),this.current_campaigns=null,this.show_details=!1,this.currentRoute="",this.jsonTemp="",this.months_filter=this.utils.getCampaignMonthDropdown(),this.selected_month=this.months_filter[0],this.displayedColumnsCampaigan=["sl_no","campaign_name","camapign_owner","incallscreen","work_type","campaign_status","last_updated","campaign_created","data_uploaded","agents_count","data_duplicate","errors","data_added","data_dialled","contacted","rechurn","actionViewMore","downloadReports"],this.dataSourceCampaign=new Te.k,this.summary_default={total:{total:0,data:0,called:0,to_call:0,data_percent:100,called_percent:0,to_call_percent:0,"Total Errors":0,"Total Repeat Drops":0},active:{total:0,data:0,called:0,to_call:0,data_percent:0,called_percent:0,to_call_percent:0,"Total Errors":0,"Total Repeat Drops":0},inactive:{total:0,data:0,called:0,to_call:0,data_percent:0,called_percent:0,to_call_percent:0,"Total Errors":0,"Total Repeat Drops":0},data_source:{others:{total:0,dialled:0,data:0,conversion:"0%",called_percent:"0"}},channels:{Email:{clicks:0,throughput:"0.00%"},SMS:{clicks:0,throughput:"0.00%"},Whatsapp:{clicks:0,throughput:"0.00%"},"Voice Bot":{clicks:0,throughput:"0.00%"},Agent:{clicks:0,throughput:"0.00%"}}},this.summary=JSON.parse(JSON.stringify(this.summary_default)),this.currentCamapigns=[],this.messageAlert="",this.showHide_messageAlert=!1,this.list_group=[],this.createCampaignTable=function(e){let t=[];for(var n=0;n<e.length;n++){let i=new Object,a=e[n],o={},r=0;a.details&&a.details.length&&(o=JSON.parse(a.details));let s=[];a.agents_list&&"string"==typeof a.agents_list&&(s=JSON.parse(a.agents_list)[this.user.groupid]),i.sl_no=n+1,i.index_val=n,i.id=a.id,i.campaign_name=a.campaign,i.campaign_status="assigned"===a.status?!!a.active_status:a.status,i.camapign_owner=a.name,i.campaign_created=this.utils.format_to(this.utils.utcToLocal(a.created_at,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","DD-MMM-YYYY"),i.last_updated=this.utils.format_to(this.utils.utcToLocal(a.updated_at,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","DD-MMM hh:mm a"),i.data_uploaded=a["Total Leads"],i.data_duplicate=a["Total Repeat Drops"],i.errors=a["Total Errors"],i.data_added=this.utils.getValue(a["Total Pushed"],0),r=i.data_added,a.data_not_used&&(r=this.utils.getValue(a.data_not_used,0)),i.data_to_call=this.utils.getValue(r,0),i.contacted=this.utils.getDifference(i.data_added,r,0),i.agency_type=this.utils.getValue(a.master_campaign,""),i.url=a.url,i.created_at=a.created_at,i.agency_name=a.others,i.data_source="others",a.master_campaign&&a.master_campaign.length&&(i.data_source=a.master_campaign),i.agents_count=0,s&&s.length&&(i.agents_count=s.length),t.push(i)}this.currentCamapigns=t,this.dataSourceCampaign=new Te.k(this.currentCamapigns),this.dataSourceCampaign.paginator=this.paginator},this.router.events.pipe(Object(Po.a)(e=>e instanceof r.b)).subscribe(e=>{this.currentRoute=e.url,"/campaignV2/details"==this.currentRoute&&this.dashService.getSelectedCamapign().subscribe(e=>{"/central-campaign"==this.currentRoute?(this.show_details=!1,this.router.navigate(["./central-campaign"]),this.refreshCampaignData()):e?this.show_details=!0:(this.show_details=!1,this.router.navigate(["./campaignV2"]),this.refreshCampaignData())}),"/campaignV2"==this.currentRoute&&(this.dashService.SELECTED_CAMPAIGN.next(null),this.show_details=!1),"/central-campaign"==this.currentRoute&&(this.dashService.SELECTED_CAMPAIGN.next(null),this.show_details=!1)})}ngOnInit(){if("BANK1-TESTING"==this.user.company)for(var e=JSON.parse(this.user.managedgroups).values,t=0;t<e.length;t++)e[t].groupid&&(console.log(e[t].groupid),this.list_group.push(e[t].groupid));console.log("-----"+JSON.stringify(this.list_group)),this.pageSize=10,this.pageNo=0,this.api_end_point=this.myservice.get_API_End_Point(),this.show_details=!1,this.titleService.setTitle("Contiinex | Central Campaign Dashboard"),this.dataSourceCampaign.paginator=this.paginator,this.refreshCampaignData()}change_selectedMonth(e){this.selected_month=j.e(this.months_filter,t=>t.value==e.value),console.log("on select change",this.selected_month)}getJsonKeys(e){return Object.keys(e)}numericThresholdBycolor(e){let t="red";return e>30&&(t="lightgreen"),t}check_val_type(e){return typeof e}downloadDataSheet(e){e.showLoader=!0,this.API.downloadReportFromUrl(e.url,!0,this.api_end_point).then(()=>{e.showLoader=!1})}campaignStatusChange(e,t){const n=!e.checked;console.log(t),t.disabled=!0;let i={};e.checked?i.active_list=[t.campaign_name]:i.inactive_list=[t.campaign_name],this.API.campaignSwitch(i,this.api_end_point).subscribe(i=>{i.errors?(e.checked=n,t.disabled=!1,this.messageAlert="Camapign Switch Failed",this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3)):(this.refreshCampaignData(),t.disabled=!1,this.messageAlert="Campaign Switch Success.",this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))})}downloadCampaignStatusReport(e){let t=e;t.showLoader=!0;let n={campaign_id:e.id,offset:330};if(this.user.id!=e.user_id){var i=this.myservice.getSettingsWithKeyValue("reports","name","hideCustomerNumber");i&&"true"==i.definition&&(n.hcd=!0)}"BANK1-TESTING"==this.user.company||"SBI-CC"==this.user.company?(n.hcd=(![17621,11911,11469,45484].includes(this.user.id)||"STP"!=e.incallscreen&&"MULTICARD"!=e.incallscreen)&&e.user_id!=this.user.id,this.API.downloadSBICampaignStatusReport(n,this.api_end_point).subscribe(e=>{t.showLoader=!1,e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{t.showLoader=!1})):this.API.downloadCampaignStatusReport(n,this.api_end_point).subscribe(e=>{t.showLoader=!1,e.url?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{t.showLoader=!1})}checkOwnership(e){return this.user.id==e.user_id}downloadCmail_report(e,t){console.log("printing obj",JSON.stringify(e)),e.showLoader=!0;var n=!1;if(this.user.id!=e.user_id){var i=this.myservice.getSettingsWithKeyValue("reports","name","hideCustomerNumber");i&&"true"==i.definition&&(n=!0)}let a={start_date:e.created_at,end_date:this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString(),campaign_name:e.campaign_name,agents_list:e.agents_list};t&&(a.unique_data=t),n&&(a.hcd=n),this.API.downloadCmailsReport(a,this.api_end_point).subscribe(t=>{e.showLoader=!1,t.error?(this.messageAlert=t.error,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3)):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):(this.messageAlert="File URL is missing",this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},t=>{e.showLoader=!1,alert("Error in the API call")})}downloadCustomerStatusReport(e){this.user.id!=e.user_id&&(n=this.myservice.getSettingsWithKeyValue("reports","name","hideCustomerNumber")),e.showLoader=!0;let t={campaign_id:e.id,offset:330};var n;this.user.id!=e.user_id&&(n=this.myservice.getSettingsWithKeyValue("reports","name","hideCustomerNumber"))&&"true"==n.definition&&(t.hcd=!0),"BANK1-TESTING"!=this.user.company&&"SBI-CC"!=this.user.company||17621!=this.user.id&&11911!=this.user.id||"STP"!=e.incallscreen&&(t.hcd=!0),e.showLoader=!0;let i=e.created_at,a=this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString();this.API.downloadCustomerStatusReport(this.api_end_point,i,a,e.campaign_name).subscribe(t=>{e.showLoader=!1,t.error?alert(t.error):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},t=>{e.showLoader=!1,alert("Error in the API call")})}downloadCallStatusReport(e){e.showLoader=!0;let t=e.created_at,n=this.utils.localToUTC(Q().endOf("day").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss").toString();this.API.downloadCallStatusReport(t,n,e.campaign_name,this.api_end_point).subscribe(t=>{e.showLoader=!1,t.error?alert(t.error):t.url&&t.url.length?this.API.downloadReportFromUrl(t.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},t=>{alert("Error in the API call"),e.showLoader=!1})}downloadMasterCampaignStatusreport(e){let t;this.showLoader=!0,e.showLoader=!0,e.user_id=this.user.id,console.log("Downloading master campaign status report",JSON.stringify(e));let n={master_campaignname:e.master_campaign,incallscreen:e.incallscreen,user_id:this.user.id};setTimeout(()=>{e.showLoader=!1,this.showLoader=!1,this._snackBar.open("Request is taking time. Report will send to your mail","close",{duration:3e3})},1e3),t="STP"==e.incallscreen?!("STP"==e.incallscreen&&17621==e.user_id||"STP"==e.incallscreen&&11469==e.user_id||"STP"==e.incallscreen&&44517==e.user_id||"STP"==e.incallscreen&&11911==e.user_id||"STP"==e.incallscreen&&45484==e.user_id):!("MULTICARD"==e.incallscreen&&17621==e.user_id||"MULTICARD"==e.incallscreen&&11469==e.user_id||"MULTICARD"==e.incallscreen&&36510==e.user_id||"MULTICARD"==e.incallscreen&&36037==e.user_id),"E_APPLY_OPTEDIN"==e.incallscreen&&e.master_campaign&&(t=45484!=this.user.id&&36037!=this.user.id&&11469!=this.user.id&&17621!=this.user.id&&36510!=this.user.id&&11911!=this.user.id),console.log(JSON.stringify(n)),this.API.DownloadMasterCampaignReport(n,this.api_end_point,t).subscribe(e=>{})}downloadMasterCampaigncallStatusreport(e){let t;this.showLoader=!0,e.showLoader=!0,e.user_id=this.user.id;var n={master_campaignname:e.master_campaign,incallscreen:e.incallscreen,user_id:this.user.id};setTimeout(()=>{e.showLoader=!1,this.showLoader=!1,this._snackBar.open("Request is taking time. Report will send to your mail","close",{duration:3e3})},6e4),t="STP"==e.incallscreen?!("STP"==e.incallscreen&&17621==e.user_id||"STP"==e.incallscreen&&11469==e.user_id||"STP"==e.incallscreen&&44517==e.user_id||"STP"==e.incallscreen&&11911==e.user_id||"STP"==e.incallscreen&&45484==e.user_id):!("MULTICARD"==e.incallscreen&&17621==e.user_id||"MULTICARD"==e.incallscreen&&11469==e.user_id||"MULTICARD"==e.incallscreen&&36510==e.user_id||"MULTICARD"==e.incallscreen&&36037==e.user_id),"E_APPLY_OPTEDIN"==e.incallscreen&&e.master_campaign&&(t=45484!=this.user.id&&36037!=this.user.id&&11469!=this.user.id&&17621!=this.user.id&&36510!=this.user.id&&11911!=this.user.id),console.log(JSON.stringify(n)),this.API.DownloadMasterCallStatusReport(n,this.api_end_point,t).subscribe(t=>{e.showLoader=!1},t=>{e.showLoader=!1})}refreshCampaignData(){this.showLoader=!0,this.dataSourceCampaign=new Te.k([]),this.dataSourceCampaign.paginator=this.paginator,this.summary=JSON.parse(JSON.stringify(this.summary_default));let e=Q(this.selected_month.start_date).format("YYYY-MM-DDTHH:mm:ss").toString(),t=Q().format("YYYY-MM-DDTHH:mm:ss").toString();this.selected_month.end_date?(t=Q().format(this.selected_month.end_date).toString(),console.log("printing selected date",e,this.selected_month.end_date)):(t=Q().format("YYYY-MM-DDTHH:mm:ss").toString(),console.log("printing selected date",e,t));var n={start_date:e,end_date:t};n.start_date=e,Object.assign({},n).campaign_owners=this.myservice.getAllIds("superadmin","id");let i=Object.assign({},n),a=this.myservice.getAllIds("non-user","id");if(a.push(this.user.id),i.campaign_owners=a,"BPCL_MANAGER"==this.user.company_alias?i.campaign_type="BPCL":"LANDMARK_MANAGER"==this.user.company_alias?i.campaign_type="LANDMARK":"APOLLO_MANAGER"==this.user.company_alias?i.campaign_type="APOLLO":"STP_MANAGER"==this.user.company_alias?i.campaign_type="STP":"MULTICARD_MANAGER"==this.user.company_alias&&(i.campaign_type="MULTICARD"),"SBI-CC"==this.user.company||"BANK1-TESTING"==this.user.company){var o=[];i.new_format=!0,this.API.getcentralCampaignData(i,this.api_end_point).subscribe(e=>{var t=!1;if(e){let a=[];for(var n=0;n<e.campaigns.length;n++){let i={},o={};this.All_campaign_summary=e.summary,this.List_campaign_name=e.incallscreen,this.summary.active.total=e.summary["Total Active Campaigns"]["Total Leads"],this.summary.active.data=e.summary["Total Active Campaigns"]["Total Pushed"],this.summary.active.data_percent=e.summary["Total Active Campaigns"]["Total Pushed"]/e.summary["Total Active Campaigns"]["Total Pushed"]*100,this.summary.inactive.total=e.summary["Total InActive Campaigns"]["Total Leads"],this.summary.inactive.data=e.summary["Total InActive Campaigns"]["Total Pushed"],this.summary.inactive.data_percent=e.summary["Total InActive Campaigns"]["Total Pushed"]/e.summary["Total InActive Campaigns"]["Total Pushed"]*100,this.summary.total.data=e.summary["Total InActive Campaigns"]["Total Pushed"]+e.summary["Total Active Campaigns"]["Total Pushed"];let r=e.campaigns[n];i=Object.assign(Object.assign({},i),r),r.details&&r.details.length&&(o=JSON.parse(r.details)),"assigning"==r.status&&(t=!0);let s=[];r.agents_list&&"string"==typeof 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blurFadeIn{0%{opacity:0;text-shadow:0 0 40px #fff;-moz-transform:scale(1.3)}to{opacity:1;text-shadow:0 0 1px #fff;-moz-transform:scale(1)}}.animation-One2x[_ngcontent-%COMP%]{-webkit-animation-delay:2s;animation-delay:2s;-webkit-animation:blurFadeIn 2s ease-in backwards;animation:blurFadeIn 2s ease-in backwards}@keyframes blurFadeIn{0%{opacity:.3;text-shadow:0 0 40px #fff;-moz-transform:scale(1.3)}to{opacity:1;text-shadow:0 0 1px #fff;-moz-transform:scale(1)}}']}),e})(),Ioe=(()=>{class e{constructor(){}ngOnInit(){}}return e.\u0275fac=function(t){return new(t||e)},e.\u0275cmp=i.Lb({type:e,selectors:[["app-new-contiinex-privacy-policy-section-page"]],decls:175,vars:0,consts:[[1,"v-mainDivCO"],[1,"row","animation-One2x"],[1,"col-md-12","col-sm-12","col-xs-12"],[1,"text-center","mainPrivacy"],[2,"font-size","25px"],[2,"margin","0 14%","text-align","left"],[1,"Ttl"],[1,"pp-desc"]],template:function(e,t){1&e&&(i.Sb(0,"app-new-contiinex-menu-page"),i.Xb(1,"div",0),i.Xb(2,"div",1),i.Xb(3,"div",2),i.Xb(4,"div",3),i.Xb(5,"p"),i.Xb(6,"span",4),i.Sc(7,"Privacy Policy"),i.Wb(),i.Wb(),i.Xb(8,"div",5),i.Xb(9,"div"),i.Xb(10,"p",6),i.Sc(11,"Introduction"),i.Wb(),i.Xb(12,"p",7),i.Sc(13," As a responsible organisation, We Smarter Biz Technologies Pvt Ltd, Indiqube-Orion, 24th Main Road, 2nd Sector, HSR Layout, Bengaluru - 560102, respect your need for privacy and agrees to protect in an appropriate manner, any personal and online information of yours that we may receive, handle or store. Our policy and practice regarding the use of your Online Information as well as Personal Information is as set forth below in this Privacy Policy. As a condition to access the website www.smarter-biz.com or use of our SmarterBiz application services, you consent to the terms of the Privacy Policy as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website. If you have objections to this Privacy Policy, you should not access or use the site or share Personal Information with us. "),i.Wb(),i.Wb(),i.Xb(14,"div"),i.Xb(15,"p",6),i.Sc(16,"Relationship with you:"),i.Wb(),i.Xb(17,"p",7),i.Sc(18," We provide business automation service on a mobile platform and other software applications to our customers to manage their business. You could be a:"),i.Sb(19,"br"),i.Sb(20,"br"),i.Sc(21," i. General Visitor - who happened to visit our website or who has searched for our website or a prospective customer trying to understand our offerings / policies or a client/prospective client of our customer wanting to know our offerings / policies or a prospective customer creating an account with us. Please be advised that we collect certain Online Information while you access/visit the website www.smarter-biz.com."),i.Sb(22,"br"),i.Sb(23,"br"),i.Sc(24," ii. Customer \x96 who has signed up with us to avail our SmarterBiz application services. Please note that any Personal Information of yours or of your clients which you may share with us while you avail our services could be stored and processed in the SmarterBiz application hosted and operated though cloud based services. You shall abide by the laws and regulations of the land in which you are collecting and storing such Personal Information. This shall be governed by this privacy policy as well as the SmarterBiz Application Service Use Agreement which you have entered into. "),i.Sb(25,"br"),i.Sb(26,"br"),i.Sc(27," iii. Client of our Customer - Please note that there is no direct relationship between you and us and the relationship is only through our customer who inturn is your service provider. Our customer may collect Personal Information from you or you may share certain Personal Information with them, all of which could be stored and processed in the SmarterBiz application hosted and operated though cloud based services. There is a possibility for voice recording of your conversation with your service provider (our customer) to remain in the mobile phone of your service provider for some time. IF YOU PREFER YOUR SERVICE PROVIDER NOT TO RETAIN THE VOICE RECORDING PLEASE INFORM YOUR SERVICE PROVIDER ACCORDINGLY. If you would no longer like to be contacted by your service provider (our customer), please contact them directly. Further, if you seek access, or seek to correct, amend, or delete inaccurate Personal Information provided by you to our customer and which are stored in the data centre you shall direct your query to our customer itself. Our customer may collect your location based information for the purpose of notifying you about nearby leads, prospects, customers and giving your driving directions. We will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location based services at any time by editing the setting at the device level in which case you may not be able to use all or some of the functionalities of SmarterBiz application. "),i.Sb(28,"br"),i.Sb(29,"br"),i.Sc(30," All of you recognize and understand that there is no compulsion on you to provide us with your Online Information or Personal Information and any and all of such information provided by you to us is with your full consent, own volition and desire to provide such information. You also understand that we are under no obligation to verify the source from which such information is provided to us, and they are deemed to be provided by you, unless you demonstrate to us within a period of fifteen days from the date of providing of such information to us, to our satisfaction, that the information was provided to us without your free consent. "),i.Wb(),i.Wb(),i.Xb(31,"div"),i.Xb(32,"p",6),i.Sc(33,"What type of information we may collect:"),i.Wb(),i.Xb(34,"p",7),i.Sc(35," Online Information: While you access the website www.smarter-biz.com as a General Visitor we may collect certain information of yours and/or you may be submitting or providing certain information or data regarding yourself which could be used to identify you as a person. Such Online Information includes your domain IP address, Usage Data and Technical Data. If you are registering yourself with the website then your name, gender, telephone number, email address, mailing address, company name, and other personal information could also be collected. You may also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Upon registration you will have the option of choosing a security question and an answer to the security question, which if given, will be used solely for the purpose of resetting your password, if any."),i.Sb(36,"br"),i.Sb(37,"br"),i.Sc(38," Usage Data: Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of our services and to help us provide you the best possible service."),i.Sb(39,"br"),i.Sb(40,"br"),i.Sc(41," Technical Information: When you visit the site we may also collect certain technical information about your computer, tablet or mobile phone to facilitate your use of services. This may include the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor\u2019s movements and to improve our website. We may also use such environmental variables to measure traffic patterns on the site. When you download and use our services, we automatically collect information on the type of device you use, operating system version, and the device identifier. We collect your location based information for the purpose of notifying you about nearby leads, prospects, and customers. We will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location based services at any time by editing the setting at the device level or by contacting us."),i.Sb(42,"br"),i.Sb(43,"br"),i.Sc(44," At times we conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try (but are not obligated) to let you know how we will use the information at the time we collect information from you. "),i.Sb(45,"br"),i.Sb(46,"br"),i.Sc(47," Personal Information: If you are a customer of ours who has entered in to the SmarterBiz Application Service Use Agreement and availing our SmarterBiz application cloud based services, you may be sharing certain personally identifiable information about yourself, your individual employees and/or your clients. This could include information such as Your name and contact details, employee name and contact details, your client name and contact details, contacts in your email and phone account, third party names, email addresses, phone numbers and physical addresses, information on the services / products you provided to your clients, your clients specific needs and wants for approaching you, your telephonic conversation with your client, yours as well as your clients location based information, files, documents, to-do lists, emails, your phone contact list, SMS, other mobile apps data and other mobile data, Financial Information etc. We do not share this Personal Information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you."),i.Sb(48,"br"),i.Sb(49,"br"),i.Sc(50," Financial Information: In case of payments, we may request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider."),i.Sb(51,"br"),i.Sb(52,"br"),i.Sc(53," We post user testimonials of our customers on the website. These customer testimonials may include names and we acquire permission from our customers prior to posting these on the website. We are not responsible for the personal information our customers may elect to post within their testimonials. "),i.Wb(),i.Wb(),i.Xb(54,"div"),i.Xb(55,"p",6),i.Sc(56,"Use of Online Information:"),i.Wb(),i.Xb(57,"p",7),i.Sc(58," We collect information regarding you in order to record and support your participation in the activities you select. When you subscribe to a service, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. We reserve the right to use such information to improve our services and for such purposes we may disclose such information to our business partners and advisors. If you have submitted your personal identifiable information as part of Online Information, we may also contact you to inform you regarding new services, releases, upcoming events, other marketing purposes and changes in this Privacy Policy. However if you want us to stop further using such information, please email us at privacy@smarter-biz.com. "),i.Sb(59,"br"),i.Sb(60,"br"),i.Sc(61," We may collect information about the use of the site, such as the types of services used and how many users we receive daily, frequency of each users etc. This information is collected in aggregate form, without identifying any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes. "),i.Sb(62,"br"),i.Sb(63,"br"),i.Sc(64," We store and maintain files, documents, to-do lists, emails, GPS data, your phone contact list, SMS, other mobile apps data, files call records audio files, live records of your meetings and other mobile data stored in your user account at our servers. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain with us even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone except in circumstances specifically mentioned in this Privacy Policy and Terms of Use. "),i.Sb(65,"br"),i.Sb(66,"br"),i.Sc(67," We will not sell your data/information, rent it or exchange it with any third party if you are a paid user. However for free users we will use your data to target advertising only. We will share your personal information (shared as part of Online Information) with third parties only in the ways that are described in this Privacy Policy. "),i.Sb(68,"br"),i.Sb(69,"br"),i.Sc(70," We will use the email or and phone number provided by you in the registration process in order to send a welcome email or welcome SMS, billing and invoice information and news and updates either by email or SMS or both. If you wish to subscribe to our newsletter, we will use your name and email address / phone number to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us. "),i.Sb(71,"br"),i.Sb(72,"br"),i.Sc(73," We may adopt industry accepted security mechanisms to secure your information. However except as specifically qualified by applicable law as confidential personal information and your financial information, no other information are considered to be confidential information. "),i.Sb(74,"br"),i.Sb(75,"br"),i.Sc(76," The SmarterBiz application uses Google Analytics to anonymously track usage data within the application. "),i.Wb(),i.Wb(),i.Xb(77,"div"),i.Xb(78,"p",6),i.Sc(79,"Use of Cookies:"),i.Wb(),i.Xb(80,"p",7),i.Sc(81," We use temporary and permanent cookies to enhance your experience of our site. Temporary cookies will be removed from your computer / device / phone each time you close your browser. By selecting \x91keep me signed-in\x92 option, a permanent cookie will be stored in your computer/device and you will not be required to sign-in by providing complete login information each time you return to our site. If you have turned cookies off, you may not be able to use registered areas of the website and the browser. We tie cookie information to your email address / phone number when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website, email and landing sms pages. Pixel tags such as web beacons are 1x1 images that are embedded onto a web page to document traffic and for website analytics without collecting any personal information. "),i.Sb(82,"br"),i.Sb(83,"br"),i.Sc(84," We may from time to time employ the services of a third party agent to analyze statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third party cookies are not tied to your personal information, we do not have access to these cookies nor are we responsible for them. "),i.Sb(85,"br"),i.Sb(86,"br"),i.Sc(87," Our advertisers may also assign their own cookies to your browser (if you click on their ads). This is not within our control and hence we are not responsible for the same. "),i.Sb(88,"br"),i.Sb(89,"br"),i.Sc(90," The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site. "),i.Wb(),i.Wb(),i.Xb(91,"div"),i.Xb(92,"p",6),i.Sc(93,"Social Networking: "),i.Wb(),i.Xb(94,"p",7),i.Sc(95," Our website includes social media features, such as the Facebook \x93Like\x94 button and widgets, such as the Share. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it. "),i.Wb(),i.Xb(96,"p",6),i.Sc(97,"While linking to third party websites: "),i.Wb(),i.Xb(98,"p",7),i.Sc(99,"Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information in such third party sites, without assuring yourselves of the privacy policy of such other websites. "),i.Wb(),i.Xb(100,"p",6),i.Sc(101,"Blogs and Forums "),i.Wb(),i.Xb(102,"p",7),i.Sc(103," We may provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. Such information will be publicly available to all users of these forums and visitors. Any personal information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of personal information in public forums as we are not responsible for the personal information users elect to disclose. "),i.Sb(104,"br"),i.Sb(105,"br"),i.Sc(106," Anytime you post on our blog please be aware that you are posting using a third party application and we have no access or control over this information. To request removal of your personal information from our blog, you can either log into the third party application or remove your comment or you can contact the appropriate third party application. Your interaction with these features is governed by the privacy policy of the company providing it. "),i.Wb(),i.Xb(107,"p",6),i.Sc(108,"With whom we may share Online Information: "),i.Wb(),i.Xb(109,"p",7),i.Sc(110," Other than those mentioned above we may need to disclose Online Information to our affiliates, service providers and business partners solely for the purpose of providing and promoting our services to you. In such cases we will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your personal information (provided in the Online Information) to any person outside our group company for any purpose that is not directly connected with providing and promoting our services to you. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose personal information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by us in our sole and absolute discretion for protecting the safety of our users, employees, or the general public. "),i.Wb(),i.Xb(111,"p",6),i.Sc(112,"Use of Personal Information: "),i.Wb(),i.Xb(113,"p",7),i.Sc(114," You may check all state, federal and local laws before recording telephonic conversation with your clients and or collecting certain personal information from your clients. "),i.Sb(115,"br"),i.Sb(116,"br"),i.Sc(117," SmarterBiz acts as a data processor on behalf of our customers with respect to Personal Information collected/stored, and accordingly follows each customer\x92s (data owner) instructions with regard to the collection, processing and protection of Personal Information. "),i.Sb(118,"br"),i.Sb(119,"br"),i.Sc(120," However the Personal Information collected/stored by the Customer shall only be used to provide services to their clients and for the other purposes specifically mentioned herein. Except as provided herein, we do not share this Personal Information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. "),i.Sb(121,"br"),i.Sb(122,"br"),i.Sc(123," With the exception of off-site backup and redundancy infrastructure, SmarterBiz is hosted on Amazon Web Services (AWS), a cloud computing platform with end-to-end security and privacy features, which in other words mean that your Personal Information also will be stored and secured in AWS data centers. Please refer to https://www.aws.amazon.com/security for any specific details regarding AWS security. AWS maintains a list of reports, certifications and independent assessments to ensure excellent data center security. AWS infrastructure is housed in Amazon-controlled data centers throughout the world. The data centers are secured with a variety of physical controls to prevent unauthorized access. "),i.Sb(124,"br"),i.Sb(125,"br"),i.Sc(126," We generally don\x92t manually process or access your Personal Information, all of which are done by the SmarterBiz application itself. Our personal access to such information is strictly limited or almost nil. "),i.Sb(127,"br"),i.Sb(128,"br"),i.Sc(129," We will not sell your Personal Information, rent it or exchange it with any third party. We will share your Personal Information with third parties only in the ways that are described in this privacy policy. "),i.Sb(130,"br"),i.Sb(131,"br"),i.Sc(132," The application will use the email or and phone number provided in order to send a welcome email or welcome SMS, billing and invoice information and news and updates either by email or SMS or both. If you wish to subscribe to a newsletter, we will use your name and email address / phone number to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us. "),i.Wb(),i.Xb(133,"p",6),i.Sc(134,"How secure is your Information: "),i.Wb(),i.Xb(135,"p",7),i.Sc(136," We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Online Information. Access to your name, email address, phone number is restricted to our employees who need to know such information and are bound by confidentiality obligations. "),i.Sb(137,"br"),i.Sb(138,"br"),i.Sc(139," When you enter sensitive information, such as a credit card number, GPS location, call recordings on our order forms or use the service, we encrypt the transmission of information using secure socket layer technology (SSL). We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee its absolute security. "),i.Wb(),i.Xb(140,"p",6),i.Sc(141,"Options in Information Use: "),i.Wb(),i.Xb(142,"p",7),i.Sc(143," We also provide you with the option of opting out from receiving mails / SMS / SMS with landing page from us; however, you will not be able to use the services completely, receive email notifications of new services, releases, upcoming events and changes to the Privacy Policy should you decide to opt-out of receiving all messages from us. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. "),i.Wb(),i.Xb(144,"p",6),i.Sc(145,"Your choice to access, update and remove Personal Information: "),i.Wb(),i.Xb(146,"p",7),i.Sc(147," Online Information: We provide users with access to their personal information which are collected while visiting the site. You may correct, update or remove any such personal information either by accessing your user account or by contacting our customer support. Such changes may take time to take effect. We respond to all enquiries within reasonable time. "),i.Sb(148,"br"),i.Sb(149,"br"),i.Sc(150," Personal Information: If you are our customer you may chose to access and/or modify your Personal Information (including that of your clients) in the data centre; for which you shall be solely and fully responsible. "),i.Sb(151,"br"),i.Sb(152,"br"),i.Sc(153," If you are our customer\x92s client and you would like to modify your Personal Information in the data centre, then you may contact your service provider (our customer) directly. "),i.Wb(),i.Xb(154,"p",6),i.Sc(155,"Investigation of Illegal Activity "),i.Wb(),i.Xb(156,"p",7),i.Sc(157," We may need to provide access to your Online Information and Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions. However, we will ensure that such access is in compliance with this Privacy Policy and subject to appropriate confidentiality and security measures. "),i.Wb(),i.Xb(158,"p",6),i.Sc(159,"Enforcement of Privacy Policy "),i.Wb(),i.Xb(160,"p",7),i.Sc(161," We make every effort, including periodic reviews to ensure that Online Information and Personal Information provided by you are used in conformity with this Privacy Policy. If you have any concerns regarding our adherence to this Privacy Policy or the manner in which such information is used for the purpose of providing our services, kindly contact us at privacy@smarter-biz.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed. "),i.Wb(),i.Xb(162,"p",6),i.Sc(163,"Notification of Changes "),i.Wb(),i.Xb(164,"p",7),i.Sc(165," Any changes to the Privacy Policy will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses, unless you have opted out from receiving all email notifications from us. "),i.Wb(),i.Xb(166,"p",6),i.Sc(167,"Contact us: "),i.Wb(),i.Xb(168,"p",7),i.Sc(169," We will retain your Online Information. Your Personal Information may be retained as long as our customer account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. "),i.Sb(170,"br"),i.Sb(171,"br"),i.Sc(172," If you have any questions or concerns regarding this Privacy Policy, please contact us at privacy@smarter-biz.com. 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a="";if(this._service.set_access_token(i),this._service.set_loggedin_user(e.user_details),"CONTIINEX"==this.API_Platform){if(this.$gaService.event("Clicked Login","Login Page"),t=e,e.user_details.multi_user_login)return this.merchants_list=e.user_details.multi_user_login,void(this.showHideMultiUser=!0);if(e.user_details.businessType&&"COMNEX"==e.user_details.businessType&&"SHOPIFY"!=e.user_details.partner)return i&&(this._service.set_access_token(i),this._service.set_loggedin_user(e.user_details)),"COLLECTIONS"==e.user_details.company?(this._service.setdevcomnexPages({web:[{stage:1,type:"web",name:"landing_page",definition:"funnel-dashboard",project:"comnex",created_at:"2020-10-15T09:00:25.000Z",updated_at:"2020-10-15T09:00:25.000Z"},{stage:1,type:"web",name:"pages",definition:"Dashboard,funnel-dashboard,details-view,processFlowBuilder,Reports",created_at:"2020-04-14T17:55:48.000Z",project:"comnex",updated_at:"2020-04-14T17:55:48.000Z"}]}),void(window.location.href="/Funnel-Dashboard")):(this._service.setdevcomnexPages({web:[{stage:1,type:"web",name:"landing_page",definition:"funnel-dashboard",project:"comnex",created_at:"2020-10-15T09:00:25.000Z",updated_at:"2020-10-15T09:00:25.000Z"},{stage:1,type:"web",name:"pages",definition:"Dashboard,funnel-dashboard,details-view,Message-Template,Reports,contiinex-campaign",created_at:"2020-04-14T17:55:48.000Z",project:"comnex",updated_at:"2020-04-14T17:55:48.000Z"}]}),void(window.location.href="/Funnel-Dashboard"));if(e.user_details.businessType&&"WABA"==e.user_details.businessType)return i&&(this._service.set_access_token(i),this._service.set_loggedin_user(e.user_details)),"SMBWABA"==e.user_details.company?(this._service.setdevcomnexPages({web:[{stage:1,type:"web",name:"landing_page",definition:"Profile-Settings",project:"comnex",created_at:"2020-10-15T09:00:25.000Z",updated_at:"2020-10-15T09:00:25.000Z"},{stage:1,type:"web",name:"pages",definition:"Dashboard,Reports,Profile-Settings,Message-Template,Contiinex-sandbox,contiinex-campaign",created_at:"2020-04-14T17:55:48.000Z",project:"comnex",updated_at:"2020-04-14T17:55:48.000Z"}]}),void(window.location.href="/Profile-Settings")):(this._service.setdevcomnexPages({web:[{stage:1,type:"web",name:"landing_page",definition:"Profile-Settings",project:"comnex",created_at:"2020-10-15T09:00:25.000Z",updated_at:"2020-10-15T09:00:25.000Z"},{stage:1,type:"web",name:"pages",definition:"Dashboard,Reports,Profile-Settings,Message-Template,contiinex-campaign",created_at:"2020-04-14T17:55:48.000Z",project:"comnex",updated_at:"2020-04-14T17:55:48.000Z"}]}),void(window.location.href="/Profile-Settings"));if(e.user_details.businessType&&"COMNEX"==e.user_details.businessType&&"SHOPIFY"==e.user_details.partner)return i&&(this._service.set_access_token(i),this._service.set_loggedin_user(e.user_details)),localStorage.removeItem("shopifyForRegister"),localStorage.setItem("shopifyForRegister","ShopifyReg"),this._service.setdevcomnexPages({web:[{stage:1,type:"web",name:"landing_page",definition:"Shopify-Dashboard",project:"shopify",created_at:"2020-10-15T09:00:25.000Z",updated_at:"2020-10-15T09:00:25.000Z"},{stage:1,type:"web",name:"pages",definition:"shopify-dashboard,shopify-team,shopify-billing,shopify-setting",created_at:"2020-04-14T17:55:48.000Z",project:"shopify",updated_at:"2020-04-14T17:55:48.000Z"}]}),window.location.href="/Shopify-Dashboard",void this.router.navigateByUrl("/Shopify-Dashboard")}else i&&(this._service.set_access_token(i),this._service.set_loggedin_user(e.user_details),this.API.teamAPI(this.API_End_Point).subscribe(e=>{console.log("printing team response",e),this._service.set_my_team(e),this.API.settingsAPI(this.API_End_Point).subscribe(e=>{if(!e.success)return alert("Error in 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this.router.navigate(["/agentPluginPC/face"]);"assessment"==a.name&&"true"==a.definition?this.API.checkAssessmentGiven(t.applicant_group,t.id,this.API_End_Point).subscribe(e=>{window.location.href=1!=e.success?"/agentPluginPC/home":"/agentPluginPC/assessment"},e=>{}):this.router.navigate(["/agentPlugin/home"])}else this.router.navigate(["/agentPlugin/home"]);else{let e=this._service.setMyPages(),t=!1;for(var i in e)if(e[i].data_id==a&&e[i].isAccessed){t=e[i];break}t?window.location.href=window.location.protocol+"//"+window.location.host+t.path:this.router.navigate(["/managementTeam"])}else alert(e.error)},e=>{alert("Error in the full team fetch")})},e=>{alert("Error in the settings api")})},e=>{alert("Error in the api")}))}}else{this.showLoader=!1,this.disable_timer_calculation=!1;const e=this.calculate_seconds_for_reset_password(t.otp_generated_time);e<600&&(this.otpvalidation=!0,this.idpassword=!1,this.timerClock(600-e))}},e=>{this._snackBar.open("User does not exist","close",{duration:2e3})})}ainexLogin(e){this.API.loginAinexAPI(e).subscribe(e=>{let t=e.errors;if("Invalid Credentials"==t||"User does not exist"==t)return this.showLoader=!1,this.showHideErrorMsg=!0,this.passMsgText=t,setTimeout(()=>{this.showHideErrorMsg=!1,this.passMsgText=""},5e3),!1;{let t=JSON.stringify(e),n=btoa(t);return void(window.location.href.includes("dev.contiinex")?window.location.href="https://ainexdev.contiinex.com/exl?session="+n:window.location.href="demo@sainapse.ai"==e.email?"https://ainex.contiinex.com/agent-assist?session="+n:"https://ainex.contiinex.com/voiceCallAudit?session="+n)}},e=>{this.showHideErrorMsg=!0,this.passMsgText="User does not exist",setTimeout(()=>{this.showHideErrorMsg=!1,this.passMsgText=""},5e3)})}conweb(){window.location.href="https://www.contiinex.com/",this.$gaService.event("Clicked Contiinex Logo","Login Page")}otpsbumit(e){let t=e.controls.otp.value;if(""==t)return this.showHideErrorMsg=!0,this.passMsgText="* Please enter otp 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Address",this.showHideForgotMsg=!0,setTimeout(()=>{this.forgotMsgError="",this.showHideForgotMsg=!1},3e3),!1;if(0==/^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(e))return this.forgotMsgError="Please Enter valid Email Address",this.showHideForgotMsg=!0,setTimeout(()=>{this.forgotMsgError="",this.showHideForgotMsg=!1},3e3),!1;let t={email:e,domain:window.location.origin};this.showLoader=!0,this.API.passwordReset(t).subscribe(e=>(this.showLoader=!1,e.errors?(this.forgotMsgError=e.errors,this.showHideForgotMsg=!0,setTimeout(()=>{this.forgotMsgError="",this.showHideForgotMsg=!1},3e3),!1):(setTimeout(()=>{this.showHideResetPageUI=!0,this.showHideForgotPageUI=!1,this.showHideLoginPageUI=!1,this.forgotMsgError="",this.showHideForgotMsg=!1},2e3),!1)),e=>(this.showLoader=!1,this.forgotMsgError="Something went wrong we couldnt not fetch your details",this.showHideForgotMsg=!0,setTimeout(()=>{this.forgotMsgError="",this.showHideForgotMsg=!1},3e3),!1))}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(r.a),i.Rb(c.k),i.Rb(r.e),i.Rb(Oo.b),i.Rb(X.g),i.Rb(l.a),i.Rb(s.a),i.Rb(Coe.a),i.Rb(pe.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-contiinex-login-newui"]],decls:10,vars:4,consts:[[1,"mainDivLoginPage"],[1,"row","mt-1"],[1,"col-md-8","col-sm-8","col-xs-12"],[1,"pimg"],[1,"loginBgcls"],[1,"col-md-4","col-sm-4","col-xs-12","bgimg2"],["class","cxCard",4,"ngIf"],["id","cover-spin",4,"ngIf"],[1,"cxCard"],[1,"logo_img"],["src","../assets/contiinex/image/contiinexLogoImg.png",1,"con-logo-img",3,"click"],[1,"pText1","mt-4"],[1,"logDiv","mt-4"],[4,"ngIf"],[3,"formGroup","keyup.enter"],["class","blankMsg",4,"ngIf"],[1,"wd-100"],[2,"display","none"],["class","input-label-group",4,"ngIf"],["class","text-center","style","position: relative;right: 25px;",4,"ngIf"],[1,"input-label-group"],["matInput","","autocomplete","off","maxlength","200","type","email","placeholder","Login Email 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Number",desc:"",borderColor:"#ded7f4",bColor:"#f5f4f8"},{title:"Business Verification Status",desc:"",borderColor:"#f4dae3",bColor:"#fff4f7"}]})}onToggleButtonValChange(e){this.showHideForAccountTab=!1,this.showHideForProfileTab=!1,this.showHideForConfigureTab=!1,"account"==e?this.showHideForAccountTab=!0:"profile"==e?this.showHideForProfileTab=!0:"configure"==e&&(this.showHideForConfigureTab=!0)}uploadImageChange(e,t){let n,i=document.getElementById("testfile").value;this.filenameContainer=i.split("\\").pop();let a=e.target;a.files&&a.files[0]&&(n=new FileReader,n.onload=function(e){document.getElementById("preview").setAttribute("src",e.target.result)},n.readAsDataURL(a.files[0])),this.fileToUpload=t.item(0),this.API.businessProfileUploadLogo(this.customer_name,this.fileToUpload,this.api_end_point).subscribe(e=>{e.url&&(this.updatedImageUrl=e.url)})}saveProfileSetting(e){let t=e.value.businessName,n=e.value.displayName,i=e.value.businessDescription,a=e.value.websiteURL,o=e.value.businessManagerID,r=e.value.waNumber,s=e.value.uploadFileImg,c=e.value.businessType,l=e.value.companyDescription,d=e.value.companyAddress,b=e.value.alertEmail;if(""==t||null==t)return void this._snackBar.open("Please enter business name","close",{duration:3e3});if(""==n||null==n)return void this._snackBar.open("Please enter display name","close",{duration:3e3});if(""==i||null==i)return void this._snackBar.open("Please enter business description","close",{duration:3e3});if(""==a||null==a)return void this._snackBar.open("Please enter business website","close",{duration:3e3});if(""==o||null==o)return void this._snackBar.open("Please enter business manager ID","close",{duration:3e3});if(""==r||null==r)return void this._snackBar.open("Please enter whatsapp number","close",{duration:3e3});if(""==s||null==s)return void this._snackBar.open("Please upload logo 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o=[];if(this.isShowHeaderEyeOn=!1,this.isShowHeaderEyeOff=!1,this._imageFormatText="",this._videoFormatText="",this._documentFormatText="",this.hdrVideoUrl="",this.hdrVideoUrl="",this._documentUrl="",this.btnArrayList=[],""==e||null==e)this.isShowBodyTempl=!1,this.isShowEyeOn=!1,this.isShowEyeOff=!1,document.getElementById("resultdivTemplate1").style.display="none",document.getElementById("resultdivTemplate2").style.display="none";else{let r=e.split("-"),s=r[0],c=r[1];if(t=this.ResData.filter(e=>e.name==s&&e.language==c),this.allComponnetList=t[0].components,t[0].components){if(this.isShowOnTemplate=!0,o=this.allComponnetList.filter(e=>"HEADER"==e.type),o.length>0&&"TEXT"==o[0].format&&o[0].example&&o[0].example.header_text.length>0){this._headerDataText="";let e="";this._headerDataText=o[0].text,e=o[0].example.header_text[0],this.headerChangeTextWithBraces=this._headerDataText.replace("{{1}}",e),this.isShowHeaderEyeOn=!0,this.isShowHeaderEyeOff=!1}if(o.length>0&&"TEXT"==o[0].format&&!o[0].example&&(this._headerDataText="",this._headerDataText=o[0].text,this.headerChangeTextWithBraces=this._headerDataText,this.isShowHeaderEyeOn=!0,this.isShowHeaderEyeOff=!1),o.length>0&&"IMAGE"==o[0].format&&o[0].example&&o[0].example.header_handle.length>0&&(this._imageFormatText=o[0].format),o.length>0&&"VIDEO"==o[0].format&&o[0].example&&o[0].example.header_handle.length>0&&(this._videoFormatText=o[0].format),o.length>0&&"DOCUMENT"==o[0].format&&(this._documentFormatText=o[0].format),n=t[0].components.filter(e=>"BODY"==e.type),i=this.allComponnetList.filter(e=>"FOOTER"==e.type),i.length>0&&(this._footerData=i[0].text),a=this.allComponnetList.filter(e=>"BUTTONS"==e.type),this.btnArrayList=[],a[0]&&"BUTTONS"==a[0].type&&a[0].buttons.length>0)for(let 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t=this.campaignForm.controls.dateSet.value,n=this.campaignForm.controls.timeSet.value,i=this.templateWithLanguageValue.split("-"),a=this._agentID;if("IMAGE"==this._imageFormatText)if("selectImageUploadRadio"==this.modelGroupImageRadio){if(""==this.hdrImageUrl)return void this._snackBar.open("Please select image in template preview.","close",{duration:5e3})}else{let e=this.campaignForm.controls.enterUrlImageModel.value;if(0==/^https?:\/\/.+\.(jpg|jpeg|png)$/.test(e))return void this._snackBar.open("Please enter valid image url http/https and .png/.jpg/.jpeg format.","close",{duration:5e3});if(""==this.hdrImageUrl&&""==e)return void this._snackBar.open("Please enter image url in template preview.","close",{duration:5e3});this.hdrImageUrl="",this.hdrImageUrl=e}if("VIDEO"==this._videoFormatText)if("selectVideoUploadRadio"==this.modelGroupVideoRadio){if(""==this.hdrVideoUrl)return void this._snackBar.open("Please select video in template preview.","close",{duration:5e3})}else{let 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o={},r="";""!=this.hdrImageUrl&&(r=this.hdrImageUrl),""!=this.hdrVideoUrl&&(r=this.hdrVideoUrl),""!=this._documentUrl&&(r=this._documentUrl),o="IMAGE"==this._imageFormatText||"VIDEO"==this._videoFormatText?"pickTheDate"==this.selectRadioValModel?{wa_number:this.wa_number.replace("+",""),campaign_name:e.controls.campaignName.value,template_name:i[0],language_code:i[1],file_link:this._documentExcelUrl,media_url:r,scheduled_at:this.scheduledDate}:{wa_number:this.wa_number.replace("+",""),campaign_name:e.controls.campaignName.value,template_name:i[0],language_code:i[1],file_link:this._documentExcelUrl,media_url:r}:"DOCUMENT"==this._documentFormatText?"pickTheDate"==this.selectRadioValModel?{wa_number:this.wa_number.replace("+",""),campaign_name:e.controls.campaignName.value,template_name:i[0],language_code:i[1],file_link:this._documentExcelUrl,media_url:r,document_type:"PDF",filename:this.filenameDocumentContainer,scheduled_at:this.scheduledDate}:{wa_number:this.wa_number.replace("+",""),campaign_name:e.controls.campaignName.value,template_name:i[0],language_code:i[1],file_link:this._documentExcelUrl,media_url:r,document_type:"PDF",filename:this.filenameDocumentContainer}:"pickTheDate"==this.selectRadioValModel?{wa_number:this.wa_number.replace("+",""),campaign_name:e.controls.campaignName.value,template_name:i[0],language_code:i[1],file_link:this._documentExcelUrl,scheduled_at:this.scheduledDate}:{wa_number:this.wa_number.replace("+",""),campaign_name:e.controls.campaignName.value,template_name:i[0],language_code:i[1],file_link:this._documentExcelUrl},this.API.postCampaignCreateDetails(o,this.yourBearerToken,a,this.api_end_point).subscribe(e=>{"failure"==e.status?this._snackBar.open(e.message,"close",{duration:5e3}):"success"==e.status&&(this.campaignForm.reset(),this.dialogRef.close("true"),this._snackBar.open(e.message,"close",{duration:5e3}))})}changeFile(e){this.currentFileobj={};let 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e=i.mc();i.Cb(1),i.tc("ngIf",e.ShowHide_For_CallPhone),i.Cb(1),i.tc("ngIf",e.ShowHide_For_Visit_Website)}}function Pce(e,t){if(1&e&&(i.Xb(0,"button",144),i.Sc(1),i.Wb()),2&e){const e=t.$implicit;i.Cb(1),i.Tc(e.text)}}function Oce(e,t){if(1&e&&(i.Xb(0,"p",142),i.Qc(1,Pce,2,1,"button",147),i.Wb()),2&e){const e=i.mc();i.Cb(1),i.tc("ngForOf",e.listQuickButtonModel)}}function Dce(e,t){if(1&e){const e=i.Yb();i.Xb(0,"p",148),i.Xb(1,"mat-icon",149),i.ic("click",(function(){return i.Gc(e),i.mc().eyeVisibilty("on")})),i.Sc(2,"visibility"),i.Wb(),i.Wb()}}function Tce(e,t){if(1&e){const e=i.Yb();i.Xb(0,"p",148),i.Xb(1,"mat-icon",149),i.ic("click",(function(){return i.Gc(e),i.mc().eyeVisibilty("off")})),i.Sc(2,"visibility_off"),i.Wb(),i.Wb()}}function Ice(e,t){1&e&&i.Sb(0,"div",150)}let Ace=(()=>{class e{constructor(e,t,n,a,o,r,s){this.router=e,this.http=t,this.fb=n,this.API=a,this._snackBar=o,this._service=r,this._sanitizer=s,this.onPassToList=new i.o,this.titleCreateEdit="Create Message Template",this.itemEdit="",this.msgColor="",this.showHideMsg=!1,this.nameTemplateCount=0,this.headerCount=0,this.footerCount=0,this.bodyCount=0,this._headerPreview="Header",this._bodyMsgPreview="Body Message",this._footerPreview="",this.phoneCount=0,this.btnTextCount=0,this.btnTextCount2=0,this.btnTextCountQuick1=0,this.btnTextCountQuick2=0,this.btnTextCountQuick3=0,this.showHideButtonDiv=!1,this.showHideButtonDiv2=!1,this.ShowHide_For_CallPhone=!1,this.ShowHide_For_Visit_Website=!1,this._headerAddVariable="",this._bodyAddVariable="",this._footerAddVariable="",this.headerOptionValue="",this.showHideHeaderText=!1,this.showHideHeaderImage=!1,this.showHideHeaderVideo=!1,this.showHideHeaderDocument=!1,this.rowRecordQuick=[{first1:""}],this.listQuickButtonModel=[],this.setIndexNo=0,this.headerRadioChangeValue="",this.btnTextCountCall=0,this.btnTextCountVisit=0,this.phoneButtonValueForPreview="CALL",this.visitWebValueForPreview="LINK",this._languagesList=[],this._categoryList=[],this.isShowHeaderVariableText=!1,this._headerAddVarValue="",this._headerJsonObj={},this._bodyMessageJsonObj={},this._quickActionReplyObject={},this.displayedFields=["name"],this.bodyformArray=new X.e([]),this._webAddVariable="",this._webAddVarValue="",this.isShowWebVariableText=!1,this.yourBearerToken="",this.filenameContainer="",this.filenameContainerVideo="",this.filenameDocumentContainer="",this.isShowForDynamic=!1,this._documentUrl="",this._loadVideoFileDetails1="",this.isShowEyeOn=!0,this.isShowEyeOff=!1,this._headerPreview1="",this._headerPreview2="",this.isDisabledForEdit=!1,this.quickCallModelDDl="",this.forModifyVideoUrl=!1,this.radioEditHdrVal="",this.currentLoader=!1,this.listQuickBtn=[],this._listQuick=[],this.counterForBdy=1,this.bodyFirstTimeAdd=!0,this._bodyAddVariableNew1="",this.listQuickButtonModel1=[],this.listQuickButtonModel2=[],this.listQuickButtonModel3=[],this.createdForm=n.group({templatename:["",[X.D.required]],language:["",X.D.required],category:["",[X.D.required]],headerTitle:["",X.D.required],headerAddVarValue:[""],bodyMessage:["",X.D.required],footerTitle:["",X.D.required],buttonTitle:["",X.D.required],CallPhoneModel:["PHONE_NUMBER"],btnActionCallModel:[""],visitWebsiteModel:["URL"],btnActionVisitModel:[""],stdCodeModel:["+91"],btnActionphoneModel:[""],btnActionUrlModel:["static"],btnActionWebsiteModel:[""],webAddVarValue:[""]})}ngOnInit(){this.api_end_point=this._service.get_API_End_Point(),this._service.get_loggedin_user()&&(this.bearer_token=String(this._service.get_loggedin_user().bearer_token),this.wa_number=String(this._service.get_loggedin_user().phone),this.yourBearerToken=this.bearer_token),this._service.get_loggedin_user()&&this._service.get_loggedin_user().company&&(this.customer_name=String(this._service.get_loggedin_user().company).toLowerCase()),this.getLanguages(),this.getCategories(),this.titleCreateEdit="",this.isDisabledForEdit=!1,this.itemEdit?(this.titleCreateEdit="Edit Message Template",this.isDisabledForEdit=!0,setTimeout(()=>{if(this.createdForm.get("templatename").patchValue(this.itemEdit.name),this.createdForm.get("language").patchValue(this.itemEdit.language),this.createdForm.get("category").patchValue(this.itemEdit.category),this.itemEdit.footer&&(this.createdForm.get("footerTitle").patchValue(this.itemEdit.footer.text),this._footerPreview=this.itemEdit.footer.text?this.itemEdit.footer.text:""),this.itemEdit.buttons)if(this.quickCallModelDDl="","QUICK_REPLY"==this.itemEdit.buttons[0].type){this.quickCallModelDDl="quickReply",this.showHideButtonDiv=!1,this.showHideButtonDiv2=!0,this.rowRecordQuick=[];for(let t=0;t<this.itemEdit.buttons.length;t++)this.rowRecordQuick.push({first1:this.itemEdit.buttons[t].text});let e=[];for(let t=0;t<this.rowRecordQuick.length;t++)e.push({text:this.rowRecordQuick[t].first1});this.listQuickButtonModel=e}else if(this.ShowHide_For_CallPhone=!1,this.ShowHide_For_Visit_Website=!1,"PHONE_NUMBER"==this.itemEdit.buttons[0].type&&1==this.itemEdit.buttons.length){this.showHideButtonDiv=!0,this.showHideButtonDiv2=!1,this.ShowHide_For_CallPhone=!0,this.ShowHide_For_Visit_Website=!1,this.quickCallModelDDl="callToAction";let e=this.itemEdit.buttons[0].phone_number;e&&("+91"==e.slice(0,3)&&(e=e.slice(3),this.createdForm.get("stdCodeModel").patchValue(this.itemEdit.buttons[0].phone_number.slice(0,3))),"+1"==e.slice(0,2)&&(e=e.slice(2),this.createdForm.get("stdCodeModel").patchValue(this.itemEdit.buttons[0].phone_number.slice(0,2)))),this.createdForm.get("btnActionCallModel").patchValue(this.itemEdit.buttons[0].text),this.createdForm.get("btnActionphoneModel").patchValue(e)}else if("URL"==this.itemEdit.buttons[0].type&&1==this.itemEdit.buttons.length)this.showHideButtonDiv=!0,this.showHideButtonDiv2=!1,this.ShowHide_For_CallPhone=!1,this.ShowHide_For_Visit_Website=!0,this.quickCallModelDDl="callToAction",this.createdForm.get("btnActionVisitModel").patchValue(this.itemEdit.buttons[0].text),this._webAddVariable=this.itemEdit.buttons[0].url,1==/\s*\{{.*?\}}\s*/g.test(this._webAddVariable)?(this.isShowForDynamic=!0,this.isShowWebVariableText=!0,this.createdForm.get("btnActionUrlModel").patchValue("dynamic"),this._webAddVarValue=this.itemEdit.buttons[0].example[0]):(this.isShowForDynamic=!1,this.isShowWebVariableText=!1,this.createdForm.get("btnActionUrlModel").patchValue("static"));else if("PHONE_NUMBER"==this.itemEdit.buttons[0].type&&"URL"==this.itemEdit.buttons[1].type&&2==this.itemEdit.buttons.length){this.showHideButtonDiv=!0,this.showHideButtonDiv2=!1,this.ShowHide_For_CallPhone=!0,this.ShowHide_For_Visit_Website=!0,this.quickCallModelDDl="callToAction";let e=this.itemEdit.buttons[0].phone_number;e&&("+91"==e.slice(0,3)&&(e=e.slice(3),this.createdForm.get("stdCodeModel").patchValue(this.itemEdit.buttons[0].phone_number.slice(0,3))),"+1"==e.slice(0,2)&&(e=e.slice(2),this.createdForm.get("stdCodeModel").patchValue(this.itemEdit.buttons[0].phone_number.slice(0,2)))),this.createdForm.get("btnActionCallModel").patchValue(this.itemEdit.buttons[0].text),this.createdForm.get("btnActionphoneModel").patchValue(e),this.createdForm.get("btnActionVisitModel").patchValue(this.itemEdit.buttons[1].text),this._webAddVariable=this.itemEdit.buttons[1].url,1==/\s*\{{.*?\}}\s*/g.test(this._webAddVariable)?(this.isShowForDynamic=!0,this.isShowWebVariableText=!0,this.createdForm.get("btnActionUrlModel").patchValue("dynamic"),this._webAddVarValue=this.itemEdit.buttons[1].example[0]):(this.isShowForDynamic=!1,this.isShowWebVariableText=!1,this.createdForm.get("btnActionUrlModel").patchValue("static"))}if(this.itemEdit.header&&(this.headerOptionValue="","HEADER"!=this.itemEdit.header.type||"TEXT"!=this.itemEdit.header.format||this.itemEdit.header.example||(this.headerOptionValue="TEXT",this.showHideHeaderText=!0,this.isShowHeaderVariableText=!1,this._headerAddVariable=this.itemEdit.header.text,this._headerPreview1=this._headerAddVariable),"HEADER"==this.itemEdit.header.type&&"TEXT"==this.itemEdit.header.format&&this.itemEdit.header.example&&(this.headerOptionValue="TEXT",this.showHideHeaderText=!0,this._headerAddVariable=this.itemEdit.header.text,this._headerPreview1=this._headerAddVariable,this.isShowHeaderVariableText=!0,this._headerAddVarValue=this.itemEdit.header.example.header_text[0]),"HEADER"==this.itemEdit.header.type&&"IMAGE"==this.itemEdit.header.format&&(this.headerOptionValue="IMAGE",this.showHideHeaderImage=!0,this.itemEdit.header.example&&(this.hdrImageUrl=this.itemEdit.header.example.header_handle[0],this._headerPreviewImageUrl=this.itemEdit.header.example.header_handle[0],this.filenameContainer="Image selected")),"HEADER"==this.itemEdit.header.type&&"VIDEO"==this.itemEdit.header.format&&(this.hdrVideoUrl="",this.headerOptionValue="VIDEO",this.showHideHeaderVideo=!0,this.itemEdit.header.example&&(this.hdrVideoUrl=this.itemEdit.header.example.header_handle[0],this.hdrVideoUrl=this._sanitizer.bypassSecurityTrustResourceUrl(this.hdrVideoUrl),this._headerPreviewVideoUrl=this._sanitizer.bypassSecurityTrustResourceUrl(this.hdrVideoUrl),this.forModifyVideoUrl=!0)),"HEADER"==this.itemEdit.header.type&&"DOCUMENT"==this.itemEdit.header.format&&(this.headerOptionValue="DOCUMENT",this.showHideHeaderDocument=!0,this.itemEdit.header.example&&(this._documentUrl=this.itemEdit.header.example.header_handle[0],this.filenameDocumentContainer="Document selected"))),this.itemEdit.template){let t=[];if("BODY"==this.itemEdit.template.type){this.createdForm.get("bodyMessage").patchValue(this.itemEdit.template.text),document.getElementById("resultBodyTemplate1").innerHTML=this.itemEdit.template.text.replace(new RegExp("\n","g"),"<br>"),this._bodyMsgPreview=document.getElementById("resultBodyTemplate1").innerHTML.replace(new RegExp("\n","g"),"<br>"),document.getElementById("resultBodyTemplate1").style.display="block",document.getElementById("resultBodyTemplate2").style.display="block",this.isShowEyeOn=!0,this.isShowEyeOff=!1;let n=this.itemEdit.template.text.match(/\s*\{{\d+}}\s*/g).length;if(n>0){"BODY"==this.itemEdit.template.type&&this.itemEdit.template.example.body_text.length>0&&(this.bodyFirstTimeAdd=!1,t=this.itemEdit.template.example.body_text[0]);var e=new X.k({});for(let i=0;i<n;i++){let n;n=t[i],this.displayedFields.forEach(t=>{e.addControl(t,new X.h(n))}),this.bodyformArray.push(e),e=new X.k({})}}else this.bodyFirstTimeAdd=!0}}},100)):(this.titleCreateEdit="Create Message Template",this.isDisabledForEdit=!1,this.hdrImageUrl="https://youearn.in/files/attachments/228b873a-552d-4ffc-9b38-d43116d05a44.jpeg",this.hdrVideoUrl="",document.getElementById("resultBodyTemplate1").style.display="block",document.getElementById("resultBodyTemplate2").style.display="none")}submitBtn(e,t){"forModify"==t&&(this.headerRadioChangeValue=this.headerOptionValue,"TEXT"==this.radioEditHdrVal?(this.headerOptionValue="TEXT",this.headerRadioChangeValue=this.headerOptionValue):"IMAGE"==this.radioEditHdrVal?(this.headerOptionValue="IMAGE",this.headerRadioChangeValue=this.headerOptionValue):"VIDEO"==this.radioEditHdrVal?(this.headerOptionValue="VIDEO",this.headerRadioChangeValue=this.headerOptionValue):"DOCUMENT"==this.radioEditHdrVal?(this.headerOptionValue="DOCUMENT",this.headerRadioChangeValue=this.headerOptionValue):""==this.radioEditHdrVal&&(this.headerOptionValue="",this.headerRadioChangeValue=this.headerOptionValue)),this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1;let n,i=e.controls.templatename.value.toLowerCase(),a=e.controls.category.value,o=e.controls.language.value,r=e.controls.bodyMessage.value,s=e.controls.footerTitle.value,c=e.controls.buttonTitle.value,l=this.headerRadioChangeValue;if(""==l&&(n="",this._headerJsonObj={}),"TEXT"==l){this._headerJsonObj={},n=e.controls.headerTitle.value;let t="";t=this.createdForm.controls.headerAddVarValue.value;let i=n.includes("{{1}}");if(0==i)this._headerJsonObj={type:"HEADER",format:"TEXT",text:n};else if(1==i){if(""==t)return void this._snackBar.open("Enter Add variable value in Header Text","close",{duration:5e3});this._headerJsonObj={type:"HEADER",format:"TEXT",text:n,example:{header_text:[t]}}}}if("IMAGE"==l){if(n=this.hdrImageUrl,""==n||null==n)return this.showHideErrorMsg="Please Select Image on Header *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;this._headerJsonObj={type:"HEADER",format:"IMAGE",example:{header_handle:[n]}}}if("VIDEO"==l){if(n=this.hdrVideoUrl,""==n)return this.showHideErrorMsg="Please Select Video on Header *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},6e3),!1;this._headerJsonObj={type:"HEADER",format:"VIDEO",example:{header_handle:[n]}}}if("DOCUMENT"==l){if(n=this._documentUrl,""==n)return this.showHideErrorMsg="Please Select PDF File on Document Header *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;this._headerJsonObj={type:"HEADER",format:"DOCUMENT",example:{header_handle:[n]}}}if(""==i||null==i)return this.showHideErrorMsg="Please enter template name *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;if(""==o||null==o||null==o)return this.showHideErrorMsg="Please select language *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;if(""==a||null==a)return this.showHideErrorMsg="Please select category *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;if(""==r||null==r)return this.showHideErrorMsg="Please enter something message in body *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;if("quickReply"==c&&0==this.listQuickButtonModel.length)return this.showHideErrorMsg="Please Enter Button Text For Quick Reply *.",this.showHideMsg=!0,this.msgColor="red",window.scrollTo({top:0,behavior:"smooth"}),setTimeout(()=>{this.showHideErrorMsg="",this.msgColor="",this.showHideMsg=!1},5e3),!1;this._bodyMessageJsonObj={};let d,b=r.includes("{{1}}");if(0==b)this._bodyMessageJsonObj={type:"BODY",text:r};else if(1==b){let e=this.bodyformArray.value,t=[];for(var u=0;u<e.length;u++){if(null==e[u].name||""==e[u].name)return void this._snackBar.open("Enter Add Body Variable Value in Body","close",{duration:5e3});t.push(e[u].name)}this._bodyMessageJsonObj={type:"BODY",text:r,example:{body_text:[t]}}}if(this._quickActionReplyObject={},"forCreate"==t)d=this.listQuickButtonModel,"quickReply"==c&&this.listQuickButtonModel.length>0&&(this._quickActionReplyObject={type:"BUTTONS",buttons:d});else if("forModify"==t&&(this._listQuick=[],"quickReply"==c&&this.listQuickButtonModel.length>0))if("quickReply"==c&&this.listQuickButtonModel.length>0&&0==this.listQuickButtonModel1.length&&0==this.listQuickButtonModel2.length&&0==this.listQuickButtonModel3.length){for(let e=0;e<this.itemEdit.buttons.length;e++)this._listQuick.push(...this.itemEdit.buttons),d=this._listQuick;this._quickActionReplyObject={type:"BUTTONS",buttons:d}}else d=this.listQuickButtonModel,"quickReply"==c&&this.listQuickButtonModel.length>0&&(this._quickActionReplyObject={type:"BUTTONS",buttons:d});if("callToAction"==c){let t,n=e.controls.CallPhoneModel.value,i=e.controls.btnActionCallModel.value,a=e.controls.visitWebsiteModel.value,o=e.controls.btnActionVisitModel.value,r=e.controls.stdCodeModel.value,s=e.controls.btnActionphoneModel.value,c=e.controls.btnActionWebsiteModel.value,l=this.ShowHide_For_CallPhone,d=this.ShowHide_For_Visit_Website;t=e.controls.btnActionWebsiteModel.value;let b=t.includes("{{1}}"),u="";if(u=this.createdForm.controls.webAddVarValue.value,0==l&&0==d)return void this._snackBar.open("Please Click Add for (call To action) in Buttons and enter field.","close",{duration:4e3});if(1==l&&1==d){if(""==i||null==i)return void this._snackBar.open("Please enter button text in phone_number inside Call To Action Button","close",{duration:5e3});if(s.length<10&&"+91"==r)return void this._snackBar.open("Please enter 10 digit phone number","close",{duration:4e3});if(""==o||null==o)return void this._snackBar.open("Please enter button text in URL inside Call To Action Button","close",{duration:5e3});if(""==c||null==c)return void this._snackBar.open("Please enter website in URL inside Call To Action Button","close",{duration:5e3});0==b?this._quickActionReplyObject={type:"BUTTONS",buttons:[{type:n,text:i,phone_number:r+s},{type:a,text:o,url:c}]}:1==b&&(this._quickActionReplyObject={type:"BUTTONS",buttons:[{type:n,text:i,phone_number:r+s},{type:a,text:o,url:c,example:[u]}]})}if(1==l&&0==d){if(""==i||null==i)return void this._snackBar.open("Please enter button text in phone number inside Call To Action Button","close",{duration:5e3});if(s.length<10&&"+91"==r)return void this._snackBar.open("Please enter 10 digit phone number","close",{duration:4e3});this._quickActionReplyObject={type:"BUTTONS",buttons:[{type:n,text:i,phone_number:r+s}]}}if(0==l&&1==d){if(""==o||null==o)return void this._snackBar.open("Please enter button text in URL inside Call To Action Button","close",{duration:5e3});if(""==c||null==c)return void this._snackBar.open("Please enter website in URL inside Call To Action Button","close",{duration:5e3});0==b?this._quickActionReplyObject={type:"BUTTONS",buttons:[{type:a,text:o,url:c}]}:1==b&&(this._quickActionReplyObject={type:"BUTTONS",buttons:[{type:a,text:o,url:c,example:[u]}]})}}let p=[];0==Object.keys(this._headerJsonObj).length&&0==Object.keys(this._quickActionReplyObject).length&&(p=""==s?[this._bodyMessageJsonObj]:[this._bodyMessageJsonObj,{type:"FOOTER",text:s}]),0!=Object.keys(this._headerJsonObj).length&&0==Object.keys(this._quickActionReplyObject).length&&(p=""==s?[this._headerJsonObj,this._bodyMessageJsonObj]:[this._headerJsonObj,this._bodyMessageJsonObj,{type:"FOOTER",text:s}]),0==Object.keys(this._headerJsonObj).length&&0!=Object.keys(this._quickActionReplyObject).length&&(p=""==s?[this._bodyMessageJsonObj,this._quickActionReplyObject]:[this._bodyMessageJsonObj,{type:"FOOTER",text:s},this._quickActionReplyObject]),0!=Object.keys(this._headerJsonObj).length&&0!=Object.keys(this._quickActionReplyObject).length&&(p=""==s?[this._headerJsonObj,this._bodyMessageJsonObj,this._quickActionReplyObject]:[this._headerJsonObj,this._bodyMessageJsonObj,{type:"FOOTER",text:s},this._quickActionReplyObject]);let h={},m={};"forCreate"==t?(h="DOCUMENT"==l?{wa_number:this.wa_number.replace(/\+/g,""),template_name:i,language_code:o,category:a,components:p,document_type:"PDF"}:{wa_number:this.wa_number.replace(/\+/g,""),template_name:i,language_code:o,category:a,components:p},this.currentLoader=!0,this.API.postCreateMeaasgeTemplate(h,this.yourBearerToken,this.api_end_point).subscribe(e=>{if("failure"==e.status)return this._snackBar.open(e.message,"close",{duration:6e3}),void(this.currentLoader=!1);"success"==e.status&&(this._snackBar.open(e.message,"close",{duration:3e3}),setTimeout(()=>{this.currentLoader=!1,this.onPassToList.emit("GoToTemplateList")},3e3))})):(m="DOCUMENT"==l?{wa_number:this.wa_number.replace(/\+/g,""),template_name:i,template_id:this.itemEdit.id,status:"REJECTED",language_code:o,category:a,components:p,document_type:"PDF"}:{wa_number:this.wa_number.replace(/\+/g,""),template_name:i,template_id:this.itemEdit.id,status:"REJECTED",language_code:o,category:a,components:p},this.currentLoader=!0,this.API.postModifyMeaasgeTemplate(m,this.yourBearerToken,this.api_end_point).subscribe(e=>{if("failure"==e.status)return 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i=e.selectionStart;if(37==t.keyCode||39==t.keyCode)return;if("{"==e.value[i-1]&&"{"==e.value[i]||"{"==e.value[i-1]&&"{"==e.value[i-2]){let e=n.substring(0,i-1)+n.substring(i,n.length);this._webAddVariable=e}let a=n.includes("/{{1}}");this.isShowWebVariableText=0!=a}onChangeButton(e){this.ShowHide_For_CallPhone=!1,this.ShowHide_For_Visit_Website=!1,this.showHideButtonDiv=!1,this.showHideButtonDiv2=!1,this.isShowWebVariableText=!1,this.listQuickButtonModel=[],this.rowRecordQuick=[{first1:""}],"callToAction"==e?this.showHideButtonDiv=!0:"quickReply"==e&&(this.createdForm.controls.btnActionCallModel.reset(),this.createdForm.controls.btnActionVisitModel.reset(),this.createdForm.controls.btnActionphoneModel.reset(),this.createdForm.controls.btnActionUrlModel.reset(),this.createdForm.controls.btnActionWebsiteModel.reset(),this.showHideButtonDiv2=!0)}headerAddVariable(){let e=this.createdForm.controls.headerTitle.value;e.indexOf("{{ 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t=0;t<this.bodyformArray.value.length;t++)t>=e&&(this._bodyAddVariable=this._bodyAddVariable.replace(`{{${t+1}}}`,`{{${t}}}`));this.bodyformArray.removeAt(e),0==this.bodyformArray.value.length&&(this.counterForBdy=1,this.bodyFirstTimeAdd=!0),this._bodyAddVariable=this._bodyAddVariable.replace(`{{${e}}}`," "),this._bodyMsgPreview=this._bodyAddVariable,document.getElementById("resultBodyTemplate1").innerHTML=this._bodyAddVariable.replace(new RegExp("\n","g"),"<br>"),document.getElementById("resultBodyTemplate1").style.display="block",document.getElementById("resultBodyTemplate2").style.display="none",this.isShowEyeOn=!0,this.isShowEyeOff=!1}footerAddVariable(){let e=this.createdForm.controls.footerTitle.value;e.indexOf("{{ }}")>-1||e.indexOf("{{}}")>-1||e.indexOf("{{")>-1?this._snackBar.open("You Can't Add More Than One 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t=e.keyCode;return 8==t||9==t||95==t||t>47&&t<58||t>64&&t<91||t>96&&t<123}getLanguages(){this.API.getLanguagesForCreateTemplate().subscribe(e=>{"success"==e.status&&(this._languagesList=e.data)})}getCategories(){this.API.getCategoriesForCreateTemplate().subscribe(e=>{"success"==e.status&&(this._categoryList=e.data)})}websiteAddVariable(){let e=this.createdForm.controls.btnActionWebsiteModel.value;e.indexOf("{{ }}")>-1||e.indexOf("{{}}")>-1||e.indexOf("{{")>-1?this._snackBar.open("You Can't Add More Than One Variable","close",{duration:5e3}):(this._webAddVariable=this.createdForm.controls.btnActionWebsiteModel.value+"/{{1}}",this._webAddVariable=this._webAddVariable.replace("//{{1}}","/{{1}}"),this.isShowWebVariableText=!0)}getImageFile(e,t){let n=document.getElementById("testfile1").value;var i=n.lastIndexOf(".")+1,a=n.substring(i,n.length).toLowerCase();if("jpg"==a||"jpeg"==a||"png"==a){let t;this.filenameContainer=n.split("\\").pop();let i=e.target;i.files&&i.files[0]&&(t=new 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FormData;a.append("image",e.target.files[0],e.target.files[0].name),this.API.createMsgTemplateUploadDocument(a,this.api_end_point).subscribe(e=>{this._documentUrl=e.url},e=>{console.log(e)})}else this._snackBar.open("Only pdf files are allowed!","close",{duration:5e3})}urlTypeChange(e){"dynamic"==e?(this.isShowForDynamic=!0,this.isShowWebVariableText=!1,this._webAddVarValue=""):(this.isShowForDynamic=!1,this.isShowWebVariableText=!1,this._webAddVarValue="",this._webAddVariable=this._webAddVariable.replace("/{{1}}",""))}pasteWebText(e,t){var n=e.value;const i=e.selectionStart;if("{"==e.value[i-1]&&"{"==e.value[i]||"{"==e.value[i-1]&&"{"==e.value[i-2]){let e=n.substring(0,i-1)+n.substring(i,n.length);this._webAddVariable=e}let 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t.preventDefault();if(8!=i&&46!=i&&32!=i||"}"!=c||!Number(l)||"{"!=d||"{"!=b)if(8!=i&&46!=i&&32!=i||!Number(u)||"{"!=p||"{"!=h)if(8!=i&&46!=i&&32!=i||"{"!=a||"{"!=o||!Number(m)||"}"!=g||"}"!=f){if((8==i||46==i||32==i)&&"{"==m&&"{"==g&&Number(f)&&"}"==_&&"}"==v)return 8==i||32==i||void t.preventDefault();if(8!=i&&46!=i&&32!=i||"{"!=m||!Number(g)||"}"!=f||"}"!=_)if(8!=i&&46!=i&&32!=i||"{"!=r||"{"!=s||!Number(o)||"}"!=a)if(8!=i&&46!=i&&32!=i||"{"!=a||"{"!=o||!Number(m)||"}"!=g||"}"!=f)if(8!=i&&46!=i&&32!=i||"{"!=a||"{"!=m||!Number(g)||"}"!=f||"}"!=_){const n=e.selectionStart;if(37==t.keyCode||38==t.keyCode||39==t.keyCode||40==t.keyCode)return;var C=e.value;if("{"==e.value[n-1]&&"{"==e.value[n]||"{"==e.value[n-1]&&"{"==e.value[n-2]){t.preventDefault();let e=C.substring(0,n-1)+C.substring(n,C.length);this._bodyAddVariable=e}}else t.preventDefault();else t.preventDefault();else t.preventDefault();else t.preventDefault()}else t.preventDefault();else t.preventDefault();else t.preventDefault()}}onCategoryChange(e){}changeBodyValTxtBox(e,t,n){console.log(this.bodyformArray.controls[e].value)}formatText(e){var t,n=document.getElementById("tAreaID"),i=n.value.length,a=n.selectionStart,o=n.selectionEnd,r=n.value.substring(a,o),s=r,c=s.match(/<b>(.*?)<\/b>/),l=s.match(/<i>(.*?)<\/i>/),d=s.match(/<u>(.*?)<\/u>/);t=c&&c.length>1?s.replace(/<b>/g,"").replace(/<\/b>/g,""):l&&l.length>1?s.replace(/<i>/g,"").replace(/<\/i>/g,""):d&&d.length>1?s.replace(/<u>/g,"").replace(/<\/u>/g,""):"<"+e+">"+r+"</"+e+">",n.value=n.value.substring(0,a)+t+n.value.substring(o,i);var b=n.value;this._bodyAddVariable=b,this._bodyMsgPreview=b,document.getElementById("resultBodyTemplate1").innerHTML=this._bodyAddVariable.replace(new RegExp("\n","g"),"<br>"),document.getElementById("resultBodyTemplate2").innerHTML=this._bodyMsgPreview.replace(new RegExp("\n","g"),"<br>")}}return e.\u0275fac=function(t){return 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Date,"ByDate"==e&&(this.startDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1)),"ByMonth"==e&&(this.startDateFilter=this.utils.localToUTC(Q().subtract(30,"days").format("YYYY-MM-DDTHH:mm:ss"),"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1))}OnChangeProject(e){this._service.set_current_project(e),e&&"allProjects"==e?(this.selectedChannel="",this.project_name=e):(this.selectedChannel="",this.project_name=String(this._service.get_current_project()).toLowerCase(),this.project_name="undefined"==this.project_name?"":this.project_name),this.project_name.indexOf("waba")>=0?this.getWaReport():this.getProjectReport()}OnChangeChannel(e){this.selectedChannel=e,this.selectedType="",""==e&&this.getProjectReport()}channelRefresh(){this.currentLoader=!1,this.selectedType&&("Outbound IVR"==this.selectedChannel?this.getIvrReport():"WhatsApp"==this.selectedChannel?this.getWaReport():"SMS"==this.selectedChannel?this.getSmsReport():this.getProjectReport())}change_date(e,t){if("start_date"==e)if(this.startDateFilter=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.startDateFilter).diff(Q(this.endDateFilter))>=0&&(this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value)),"ByDate"==this.byDateValue){let e=new Date(String(this.startDateFilter));this.minDate="",this.todayMax=new Date,this.todayMax2=new Date,this.minDate=Q(e).format("YYYY-MM-DD");let t=Q(this.minDate).add(0,"days");this.todayMax2=new Date(t.toString()),this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,this.todayMax2)}else{let e=new Date(String(this.startDateFilter));var n;this.minDate="",this.todayMax=new Date,this.todayMax2=new Date,this.minDate=Q(e).format("YYYY-MM-DD"),(n=Q(this.minDate).add(30,"days")).isAfter(new Date,"day")&&(n=Q().format("YYYY-MM-DD")),this.todayMax2=new Date(n.toString()),this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,this.todayMax2)}else{if(this.endDateFilter=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.startDateFilter).diff(Q(this.endDateFilter))>=0)return this.endDateFilter=void 0,this.fromInput.value="",void(this.showHideDateCondition=!0);this.showHideDateCondition=!1}}ngAfterViewInit(){}getProjectReport(){this.displayedColumns=["channel","receiver_phone","status","start_time","end_time","details"],this.API.getProjectReport(this.customer_name,this.project_name,this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter),this.api_end_point).subscribe(e=>{let t=e.success;t&&(this.dataSource=new Te.k(t),this.UPaginator&&(this.UPaginator.pageIndex=0,this.dataSource.paginator=this.UPaginator))},e=>{})}getIvrReport(){this.displayedColumns=["customer_number","event_type","dtmf_digit","start_time","end_time","call_duration","details"],this.API.getChannelReportIVR(this.customer_name,this.project_name,this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter),this.api_end_point).subscribe(e=>{this.dataSource=new Te.k(e.success),this.OutboundPaginator.pageIndex=0,this.dataSource.paginator=this.OutboundPaginator},e=>{})}getWaReport(e=""){this.displayedColumns=["sender_phone","receiver_phone","status"," content_type","template_name","content","details"];let t,n,i,a,o=document.getElementById("myStartTime").value,r=document.getElementById("myEndTime").value;t=String(this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter)).split("T"),n=t[0]+" "+o+":00 GMT%2b5:30",i=String(this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter)).split("T"),a=i[0]+" "+r+":00 GMT%2b5:30",this.currentLoader=!0,this.API.getChannelReportWA1(this.customer_name,this.project_name,n,a,e,"",this.api_end_point).subscribe(e=>{this.currentLoader=!1;let t=e.success;t&&(t.filter(e=>{if("FAILED"!=e.status)return e.message_id=""}),this._whatsAppTableData=t,this.dataSource=new Te.k(t),this.whatsappPaginator.pageIndex=0,this.dataSource.paginator=this.whatsappPaginator)},e=>{this.currentLoader=!1})}getSmsReport(){this.displayedColumns=["sender_phone","receiver_phone","status","sent_at","read_at","content","details"],this.API.getChannelReportSMS(this.customer_name,this.project_name,this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.startDateFilter),this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!0,this.endDateFilter),this.api_end_point).subscribe(e=>{this.dataSource=new Te.k(e.success),this.SMSPaginator.pageIndex=0,this.dataSource.paginator=this.SMSPaginator},e=>{})}extractDataObject(e,t){let n=[];var i={};for(var a in e)if(t.hasOwnProperty(e[a]))if("event_type"==e[a]&&t.event_type)n.push(this.getEventName(t.event_type));else if("start_time"==e[a]&&t.start_time)n.push(this.datePipe.transform(t.start_time,"dd-MMM-yyyy h:mm:ss a"));else if("end_time"==e[a]&&t.end_time)n.push(this.datePipe.transform(t.end_time,"dd-MMM-yyyy h:mm:ss a"));else if("created_at"==e[a]&&t.created_at)n.push(this.datePipe.transform(t.created_at,"dd-MMM-yyyy h:mm:ss a"));else if("sent_at"==e[a]&&t.sent_at)n.push(this.datePipe.transform(t.sent_at,"dd-MMM-yyyy h:mm:ss a"));else if("delivered_at"==e[a]&&t.delivered_at)n.push(this.datePipe.transform(t.delivered_at,"dd-MMM-yyyy h:mm:ss a"));else if("read_at"==e[a]&&t.read_at)n.push(this.datePipe.transform(t.read_at,"dd-MMM-yyyy h:mm:ss a"));else if("content"==e[a]&&t.content){try{i=JSON.parse(t.content)}catch(o){}i.misc_data?(n.push(t[e[a]]),n.push(Object.values(i.misc_data)[0])):n.push(t[e[a]])}else n.push(t[e[a]]);else n.push("");return n}downloadReport(){this.currentLoader=!0;let e=this.dataSource.filteredData?this.dataSource.filteredData:this.dataSource.data;var t={};t={channel:"Channel",receiver_phone:"Customer",status:"Status",start_time:"Start yime",end_time:"End time"},"Outbound IVR"==this.selectedChannel&&(t={project:"Project",event_type:"Event",customer_number:"Recipient",cli_number:"Sender",customer:"Customer",dtmf_digit:"Digit",start_time:"Start time",end_time:"End time",call_duration:"Duration",hangup_cause:"Hangup cause",campaign:"Campaign",call_url:"Call url",call_price:"Call price",audit_score:"Audit score"}),"WhatsApp"!=this.selectedChannel&&"SMS"!=this.selectedChannel||(t={project:"Project",customer:"Customer",sender_phone:"Sender",receiver_phone:"Recipient",template_name:"Template Name",content:"Content",misc_data:"Custom_Object",status:"Status",message_id:"Failed Reason",scheduled_at:"Scheduled Date",created_at:"Created",sent_at:"Sent",delivered_at:"Delivered",read_at:"Read"});let n=Object.values(t);if(e&&e.length){let i=new G.Workbook,a=i.addWorksheet("Report");a.addRow(n),e.forEach(e=>{a.addRow(this.extractDataObject(Object.keys(t),e))}),i.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"Report-"+(this.selectedChannel?this.selectedChannel:"project")+".xlsx"),this.currentLoader=!1})}}getCurrentDate(){let e=new Date;return`${e.getDate()} ${["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Aug","Oct","Nov","Dec"][e.getMonth()]} ${e.getFullYear()}, ${["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"][e.getDay()]}`}getReportData(){this.dataSource=new Te.k([]),this.dataSource.paginator=this.UPaginator}viewDetailsDialog(e,t){this.dialog.open(Sle,{width:"650px",height:"80%",disableClose:!0,data:{element:e,channelType:t}}).afterClosed().subscribe(e=>{})}getEventName(e){var t="Call Missed";switch(e){case"ivr_out_completed":t="Call Connected";break;case"DND Number":t="DND Number"}return t}changeStatusClick(e){let t=[];this._statusValue=[],this._statusValue=e;let n=[];if(null==e||0==e.length)n=this._whatsAppTableData,this.dataSource=new Te.k(n),this.whatsappPaginator.pageIndex=0,this.dataSource.paginator=this.whatsappPaginator;else{for(let e=0;e<this._statusValue.length;e++)n=this._whatsAppTableData.filter(t=>t.status==this._statusValue[e]),t.push(n);this.dataSource=new Te.k([].concat.apply([],t)),this.whatsappPaginator.pageIndex=0,this.dataSource.paginator=this.whatsappPaginator}}filterSenderBusinessPhone(e){e&&this.getWaReport(encodeURIComponent(e))}getDateArray(e,t){for(var n=new Array,i=new Date(e);i<=t;)if(n.push(new Date(i)),i.setDate(i.getDate()+1),this.todayMax==t)return n;return n}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(s.a),i.Rb(l.a),i.Rb(K.b),i.Rb(c.e),i.Rb(r.e))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-contiinex-reports1"]],viewQuery:function(e,t){var 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t in e.sent_axis)this.default_sent_axis[this.category_xaxis.indexOf(t)]=e.sent_axis[t];for(var t in e.delivered_axis)this.default_delivered_axis[this.category_xaxis.indexOf(t)]=e.delivered_axis[t];for(var t in e.received_axis)this.default_received_axis[this.category_xaxis.indexOf(t)]=e.received_axis[t];for(var t in e.scheduled_axis)this.default_scheduled_axis[this.category_xaxis.indexOf(t)]=e.scheduled_axis[t];for(var t in this.wa_total_today=this.wa_today.reduce((e,t)=>e+t,0),this.wa_total_yesterday=this.wa_yesterday.reduce((e,t)=>e+t,0),e.templates_count&&(this.templates_count_data=e.templates_count),e.conversation_data&&e.conversation_data.today_counts&&e.conversation_data.today_counts.total_counts&&(this.conversation_today[0]=e.conversation_data.today_counts.total_counts),e.conversation_data&&e.conversation_data.yesterday_counts&&e.conversation_data.yesterday_counts.total_counts&&(this.conversation_yesterday[0]=e.conversation_data.yesterday_counts.total_counts),e.conversation_data&&e.conversation_data.today_counts&&e.conversation_data.today_counts.business_initiated_counts&&(this.conversation_today[1]=e.conversation_data.today_counts.business_initiated_counts),e.conversation_data&&e.conversation_data.yesterday_counts&&e.conversation_data.yesterday_counts.business_initiated_counts&&(this.conversation_yesterday[1]=e.conversation_data.yesterday_counts.business_initiated_counts),e.conversation_data&&e.conversation_data.today_counts&&e.conversation_data.today_counts.user_initiated_counts&&(this.conversation_today[2]=e.conversation_data.today_counts.user_initiated_counts),e.conversation_data&&e.conversation_data.yesterday_counts&&e.conversation_data.yesterday_counts.user_initiated_counts&&(this.conversation_yesterday[2]=e.conversation_data.yesterday_counts.user_initiated_counts),this.conversation_xaxis)this.default_business_initiated_axis[t]=0,this.default_user_initiated_axis[t]=0;for(var t in e.conversation_data.business_initiated_axis)this.default_business_initiated_axis[this.conversation_xaxis.indexOf(t)]=e.conversation_data.business_initiated_axis[t];for(var t in e.conversation_data.user_initiated_axis)this.default_user_initiated_axis[this.conversation_xaxis.indexOf(t)]=e.conversation_data.user_initiated_axis[t]}getSentVsDelivered(){this.sentDeliveredReceivedChart=new Qi.a({chart:{type:"line",height:300},credits:{enabled:!1},title:{text:""},exporting:{enabled:!1},xAxis:{categories:this.category_xaxis,gridLineWidth:1,minorGridLineWidth:1},yAxis:{title:null,gridLineWidth:1,minorGridLineWidth:1},legend:{reversed:!0,verticalAlign:"top",align:"right",borderWidth:1},plotOptions:{line:{allowPointSelect:!0,cursor:"pointer",dataLabels:{enabled:!1},showInLegend:!0}},series:[{type:void 0,name:"Sent",data:this.default_sent_axis,color:"#11ac35"},{type:void 0,name:"Delivered",data:this.default_delivered_axis,color:"#41acb2"},{type:void 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e=i.mc();i.tc("dataSource",e.dataSource),i.Cb(70),i.tc("matHeaderRowDef",e.displayedColumnsCallStatus),i.Cb(1),i.tc("matRowDefColumns",e.displayedColumnsCallStatus)}}function $ue(e,t){1&e&&i.Sb(0,"div",121)}const que=function(){return[5,10,20,30,50]};let Jue=(()=>{class e{constructor(e,t,n,i,a,o,r,s){this.dashService=e,this.myService=t,this.dialog=n,this.router=i,this.activateRoute=a,this.API=o,this.utils=r,this._snackBar=s,this.messageAlert="",this.showHide_messageAlert=!1,this.timer_pulse_rate=15,this.currentTitle="outbound",this.maxDate=Q().subtract(0,"day").toISOString(),this.currentLoader=!1,this.selectedTabSts="call_status",this.alert={type:"success",message:"Refreshed successfully..."},this.alertClosed=!0,this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.isToday=!0,this.channelSummary={incoming_call:0,outgoing_call:0,incoming_text:0,outgoing_text:0,chats:0,incoming_call_per:0,outgoing_call_per:0,incoming_text_per:0,outgoing_text_per:0,chats_per:0},this.myDetails=this.myService.getMyDetails(),this.myTeamDetails=this.myService.getOnlyMyTeamIds(),this.settings="",this.workHours="",this.dashData=[],this.selectAll=!0,this.color_arr={},this.followupCnt=0,this.followupCntDone=0,this.displayedColumnsCallSummary=["type","login_time","spoken_time","wrap_time","wait_time","idle_time","break_time","unavailable_time"],this.displayedColumnsCallStatus=["user_id","name","action","live_status","status","dialled","unique_dialled","contacted","unique_contacted","rnr","forms","login_time_hms","unavailable_time_hms","idle_time_hms","wait_time_hms","spoken_time_hms","wrap_time_hms","break_time_hms","aht","audit_score","ctc_score","connectivity","more"],this.displayedColumnsCallSlot=["date","time","capacity","booked","waiting","occupancy","status","options","id"],this._summary=function(){return{data:{total:0,total_perc:0,total_calls:0,total_calls_perc:0,data_to_call:0,data_to_call_perc:0,available:0,followup:0},dialled:{total:0,total_perc:0,unique:0,unique_perc:0},contacted:{total:0,total_perc:0,unique:0,unique_perc:0},forms:{total:0}}},this._tableDataCallStatus=function(){return{user_id:"",name:"",status:"",dialled:0,unique_dialled:0,contacted:0,unique_contacted:0,rnr:0,forms:0,audit_score:0,ctc_score:0}},this._tableDataCallSlot=function(){return{date:"",time:"",capacity:0,booked:0,waiting:0,occupancy:0,status:"",options:"",id:""}},this.agentCallingStatus={login:0,active:0,break:0,on_call:0,logout:0},this.agentStatusChartData={calling:0,calling_perc:"0",notclick:0,notclick_perc:0,waitinglt10:0,waitinglt10_perc:0,waitinggt10:0,waitinggt10_perc:0,notcalling:0,notcalling_perc:0,loggedout:0,loggedout_perc:0},this.dashSummary={followup:0,followupCntDone:0,followupdone:0,followup_perc:0,followupdone_perc:0,followuptodo:0,followuptodo_perc:0,forms_filled:0,forms_filled_perc:0,forms_not_filled:0,forms_not_filled_perc:0,calls_dialled:0,calls_dialled_perc:0,calls_rnr:0,calls_rnr_perc:0,calls_contacted:0,calls_contacted_perc:0},this.callSummaryData=[{type:"Total",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00",break_time:"00:00:00",unavailable_time:"00:00:00",login_time:"00:00:00"},{type:"Average of 0 Agents",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"}],this.selectedAgents=[],this.selectedAgentsLen=0,this.summary=this._summary(),this.final_table_data=[],this.dataSource=new Te.k,this.dataSourceCallSummary=new Te.k,this.showHideNewDataChannelSummary=!1,this.selectedProject="",this.selectedChannel="view/outbound"}ngOnInit(){this.api_end_point=this.myService.get_API_End_Point(),this.settings=this.myService.get_stage_settings(),this.workHours=this.settings.workhours,this.myUser=this.myService.get_loggedin_user(),this.refreshData(),this.selectedProject=this.myUser.company,this.showHideNewDataChannelSummary="Sharekhan"!=this.myUser.company}initSocket(){this.socket.on("connect",()=>{this.socket.on("call_activity_event_for_web_"+this.myUser.groupid,e=>{e=JSON.parse(e);var t=this.dataSource.data;const n=t.findIndex(t=>t.user_id==e.user_id);n>=0&&(t[n].last_activity_at=this.utils.utcToLocal(e.event_date,"YYYY-MM-DDTHH:mm:ss","LTS"),t[n].last_activity=this.myService.renameStatusMessage(e.activity_type.trim()),t[n].color=this.myService.getStatusColour(t[n].last_activity),this.dataSource=new Te.k(t),this.dataSource.sort=this.tableSort,this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.user_id.toString().toLowerCase().includes(t)})})})}gettotalAnsMissedChart(e,t,n){this.totalAnsMissedChart=new Qi.a({chart:{type:"line",height:260},credits:{enabled:!1},exporting:{enabled:!1},title:{text:""},xAxis:{categories:e,gridLineWidth:1,minorGridLineWidth:1},yAxis:{title:null,gridLineWidth:1,minorGridLineWidth:1},legend:{reversed:!1,verticalAlign:"top",align:"right",borderWidth:0},plotOptions:{line:{allowPointSelect:!0,cursor:"pointer",dataLabels:{enabled:!1},showInLegend:!0}},series:[{type:void 0,name:"Connected",data:t,color:"#fd6820"},{type:void 0,name:"Missed",data:n,color:"#febd2c"}]})}getDonutChartOutbound(){this.donutChartOutbound=new Qi.a({title:{text:'<small style="color:gray">'+this.dashSummary.calls_dialled+'</small><br><small style="font-size:0.5em;color:gray">Total Calls</small>',align:"center",verticalAlign:"middle",y:-10},credits:{enabled:!1},exporting:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-50,enabled:!1},showInLegend:!0,size:"70%"}},legend:{itemStyle:{fontSize:"0.92em"}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"",data:[{name:"Connected",y:this.dashSummary.calls_contacted,color:"#fd6820"},{name:"Missed",y:this.dashSummary.calls_rnr,color:"#febd2c"}],type:"pie",innerSize:"65%"}]})}prepareCallSummary(){this.dataSourceCallSummary=new Te.k(this.callSummaryData)}convertToPulseRate(e){let t=0;return e.active_time&&!isNaN(e.active_time)?(t=parseInt(e.active_time),Math.round(t/this.timer_pulse_rate)):0}refreshDatafortoday(){this.isToday=!0,this.messageAlert="",this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.refreshData(),this._searchValue.nativeElement.value=""}refreshData(e){if(!this.callStartDate||!this.callEndDate)return;this.currentLoader=!0;let t={};var n=[],i=Q();t.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),t.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.API.getFullTeamData1(this.api_end_point).subscribe(a=>{if(a.success){if(this.myService.set_Full_team(a.success),this._searchValue.nativeElement.value="",0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});t.agents_list=this.myService.getAllIds("user","id"),this.selectedAgentsLen=this.selectedAgents.length}else t.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id),this.selectedAgentsLen=t.agents_list.length;n=t.agents_list,t.user_group_id=this.myUser.groupid,e&&(t.isHistory=!0),this.dashService.getPMDashDataOutbound1(t,this.api_end_point).then(e=>{this.currentLoader=!1,this.API.getAllGroupStatus1(this.myUser.groupid,this.api_end_point).subscribe(e=>{if(e&&e.length)for(var a in e){var o=e[a];if(n.includes(o.id)){let e=o.id;if(this.color_arr.hasOwnProperty(e)||(this.color_arr[e]={}),this.color_arr[e].color="#DEE1E6",o.app_state&&o.app_state.indexOf("On Call")>-1&&(this.color_arr[e].last_activity="On Call",o.hasOwnProperty("Last Activity At")&&(this.color_arr[e].last_activity_time=o["Last Activity At"]),this.color_arr[e].color=o.hasOwnProperty("Last Customer Disconnect At")&&o["Last Customer Disconnect At"].length>1?"#FF1493":"#33EB1A"),o.app_state&&o.app_state.indexOf("Waiting for call")>-1)try{var r=Q.duration(i.diff(Q(o["RAD Started At"],"hh:mm:ss A"))).as("minutes");if(isNaN(r))throw"not a number";this.color_arr[e].color=r<10?"#FF8C00":"#87CEFA"}catch(s){this.color_arr[e].color="#87CEFA"}o.app_state&&o.app_state.indexOf("On Break")>-1&&(this.color_arr[e].color="#FF0000"),o.app_state&&o.app_state.indexOf("Logged In")>-1&&(this.color_arr[e].color="#FF0000"),o.app_state&&o.app_state.indexOf("Logged Out")>-1&&(this.color_arr[e].color="#D3BA80")}}this.prepareTableData(t),this.prepareChannelSummary(t)},e=>{this.prepareTableData(t),this.currentLoader=!1})},e=>{alert(e),this.currentLoader=!1})}else alert(a.error)},e=>{alert("Error in the full team fetch")})}prepareAgentStatusSummary(e){var t={login:0,active:0,break:0,on_call:0,logout:0},n=j.j(e,"last_activity");for(var i in n){let e=n[i].length;switch(i){case"Active":t.active+=e,t.login+=e;break;case"Break":t.break=e,t.login+=e;break;case"Logout":t.logout=e,t.login+=e;break;case"Login":t.login+=e;break;case"On Call":case"Taliking":case"Ringing":case"Form":case"Dialling":case"Barge":case"Whisper":t.active+=e,t.on_call+=e,t.login+=e}}this.agentCallingStatus=t}check_number(e){return isNaN(e)?0:parseInt(e)}agent_params(e,t){var n={isVisible:!0};return n.user_id=e,n.name=t&&t.name?t.name:"",n.email=t&&t.name?t.email:"",n.phone=t&&t.phone?t.phone:"",n.role=t&&t.role?t.role:"",n.agentid=t&&t.agentid?t.agentid:"",n.active_campaign=t&&t.active_campaign?t.active_campaign:"",n.tpd_queues=t&&t.tpd_queues?t.tpd_queues:"",n.idle_time=t&&t.idle_time?t.idle_time:0,n.wait_time=t&&t.wait_time?t.wait_time:0,n.wrap_time=t&&t.wrap_time?t.wrap_time:0,n.active_time=t&&t.active_time?t.active_time:0,n.spoken_time=t&&t.spoken_time?t.spoken_time:0,n.dialled=t&&t.dialled?t.dialled:0,n.contacted=t&&t.contacted?t.contacted:0,n.unique_dialled=t&&t.unique_dialled?t.unique_dialled:0,n.unique_connected=t&&t.unique_connected?t.unique_connected:0,n.forms_filled=t&&t.forms_filled?t.forms_filled:0,n.audited_calls=t&&t.audited_calls?t.audited_calls:0,n.avg_score=t&&t.avg_score?t.avg_score:0,n.ctc_calls=t&&t.ctc_calls?t.ctc_calls:0,n.ctc_score=t&&t.ctc_score?t.ctc_score:0,n}summarizeData(e){let t={};var n=["followup","dialled","contacted","unique_dialled","call_rnr","unique_connected","forms_filled","idle_time","wait_time","wrap_time","active_time","spoken_time","unavailable_time","break_time","login_time","audited_calls","avg_score","ctc_calls","ctc_score"];for(var i in e){var a=e[i];for(var o in a)n.indexOf(o)>-1&&(t.hasOwnProperty(o)?t[o]+=a[o]?parseInt(a[o]):0:t[o]=a[o]?parseInt(a[o]):0)}this.dashSummary=Object.assign(Object.assign({},this.dashSummary),t),this.dashSummary.forms_filled_perc=this.calculatePercBy(this.dashSummary.forms_filled,this.summary.contacted.total),this.dashSummary.forms_not_filled=this.summary.contacted.unique>this.dashSummary.forms_filled?this.summary.contacted.unique-this.dashSummary.forms_filled:0,this.dashSummary.forms_not_filled_perc=this.calculatePercBy(this.dashSummary.forms_not_filled,this.summary.contacted.total),this.callSummaryData=[{type:"Total",time:""+this.gethmsformat(this.dashSummary.active_time,"clock"),spoken_time:""+this.gethmsformat(this.dashSummary.spoken_time,"clock"),wrap_time:""+this.gethmsformat(this.dashSummary.wrap_time,"clock"),wait_time:""+this.gethmsformat(this.dashSummary.wait_time,"clock"),idle_time:""+this.gethmsformat(this.dashSummary.idle_time,"clock"),break_time:""+this.gethmsformat(this.dashSummary.break_time,"clock"),unavailable_time:""+this.gethmsformat(this.dashSummary.unavailable_time,"clock"),login_time:""+this.gethmsformat(this.dashSummary.login_time,"clock")},{type:`Average of ${this.agentCallingStatus.login} Loggedin Agents`,time:""+this.gethmsformat(this.getDivision(this.dashSummary.active_time,this.agentCallingStatus.login,void 0,void 0),"clock"),spoken_time:this.gethmsformat(this.getDivision(this.dashSummary.spoken_time,this.agentCallingStatus.login,void 0,void 0),"clock"),wrap_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wrap_time,this.agentCallingStatus.login,void 0,void 0),"clock"),wait_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wait_time,this.agentCallingStatus.login,void 0,void 0),"clock"),idle_time:""+this.gethmsformat(this.getDivision(this.dashSummary.idle_time,this.agentCallingStatus.login,void 0,void 0),"clock"),break_time:""+this.gethmsformat(this.getDivision(this.dashSummary.break_time,this.agentCallingStatus.login,void 0,void 0),"clock"),unavailable_time:""+this.gethmsformat(this.getDivision(this.dashSummary.unavailable_time,this.agentCallingStatus.login,void 0,void 0),"clock"),login_time:""+this.gethmsformat(this.getDivision(this.dashSummary.login_time,this.agentCallingStatus.login,void 0,void 0),"clock")},{type:`Average of ${this.dashData.length} Agents`,time:""+this.gethmsformat(this.getDivision(this.dashSummary.active_time,this.dashData.length,void 0,void 0),"clock"),spoken_time:this.gethmsformat(this.getDivision(this.dashSummary.spoken_time,this.dashData.length,void 0,void 0),"clock"),wrap_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wrap_time,this.dashData.length,void 0,void 0),"clock"),wait_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wait_time,this.dashData.length,void 0,void 0),"clock"),idle_time:""+this.gethmsformat(this.getDivision(this.dashSummary.idle_time,this.dashData.length,void 0,void 0),"clock"),break_time:""+this.gethmsformat(this.getDivision(this.dashSummary.break_time,this.dashData.length,void 0,void 0),"clock"),unavailable_time:""+this.gethmsformat(this.getDivision(this.dashSummary.unavailable_time,this.dashData.length,void 0,void 0),"clock"),login_time:""+this.gethmsformat(this.getDivision(this.dashSummary.login_time,this.dashData.length,void 0,void 0),"clock")}],this.prepareCallSummary()}getDivision(e,t,n,i){if(!e||!t)return 0;if(t&&0!=t){let a=Math.abs(e/t);return"percentage"==i?Math.abs(100*e/t).toFixed(0):null!=n&&n>-1&&!isNaN(n)?a.toFixed(parseInt(n)):a.toFixed(1)}return 0}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:"00"}return i=o/60,a=o%60,"clock"===t?r(n)+" : "+r(i)+" : "+r(a):Math.round(n)+"hrs "+Math.round(i)+"min "+Math.round(a)+"sec"}prepareChannelSummary(e){this.channelSummary={incoming_call:0,outgoing_call:0,incoming_text:0,outgoing_text:0,chats:0,incoming_call_per:0,outgoing_call_per:0,incoming_text_per:0,outgoing_text_per:0,chats_per:0},this.API.getGenericChannelsData1(e,this.api_end_point).subscribe(e=>{e.success&&(this.channelSummary.incoming_call=parseInt(e.success.incoming_call),this.channelSummary.outgoing_call=parseInt(e.success.outgoing_call),this.channelSummary.incoming_text=parseInt(e.success.incoming_text),this.channelSummary.outgoing_text=parseInt(e.success.outgoing_text),this.channelSummary.chats=parseInt(e.success.chats),this.channelSummary.incoming_call_per=parseFloat(this.utils.getPercentage(this.channelSummary.incoming_call,this.channelSummary.incoming_call+this.channelSummary.outgoing_call)),this.channelSummary.outgoing_call_per=parseFloat(this.utils.getPercentage(this.channelSummary.outgoing_call,this.channelSummary.incoming_call+this.channelSummary.outgoing_call)),this.channelSummary.incoming_text_per=parseFloat(this.utils.getPercentage(this.channelSummary.incoming_text,this.channelSummary.incoming_text+this.channelSummary.outgoing_text)),this.channelSummary.outgoing_text_per=parseFloat(this.utils.getPercentage(this.channelSummary.outgoing_text,this.channelSummary.incoming_text+this.channelSummary.outgoing_text)),this.channelSummary.chats_per=parseFloat(this.utils.getPercentage(this.channelSummary.chats,this.channelSummary.chats)))})}getAHTvalue(e){let t=0,n=0,i="00:00:00";return e.spoken_time&&!isNaN(e.spoken_time)&&(t+=parseInt(e.spoken_time)),e.wrap_time&&!isNaN(e.wrap_time)&&(t+=parseInt(e.wrap_time)),e.contacted&&!isNaN(e.contacted)&&(n=parseInt(e.contacted)),n&&t&&(i=this.utils.convertSectoHMS(Math.round(t/n))),i}prepareTableData(e){this.currentLoader=!0,this.summary=this._summary();let t=null,n=[];if(this.dashService.pm_dash_data.subscribe(e=>t=e),this.dashData=[],t.hasOwnProperty("success")){let e=t.success;for(var i in e){let t=this.agent_params(i,e[i]);this.dashData.push(t);let a=e[i],o=this._tableDataCallStatus();if(o=Object.assign(Object.assign({},o),t),o.user_id=i,o.name=a.name,o.dialled=a.dialled||0,o.unique_dialled=a.unique_dialled||0,o.rnr=a.rnr||0,isNaN(a.contacted)||(o.contacted=a.contacted),isNaN(a.unique_connected)||(o.unique_contacted=a.unique_connected,this.summary.contacted.total+=o.unique_contacted,this.summary.contacted.unique+=o.unique_contacted),isNaN(a.forms_filled)||(o.forms=a.forms_filled,this.summary.forms.total+=o.forms),o.audit_score=a.avg_score,o.ctc_score=a.ctc_score,a.wifi_speed&&a.wifi_speed.length){let e=a.wifi_speed.split("|");if(e&&e.length>0)if(o.connectivity_src=e[0],isNaN(e[1]))o.connect_status="MODERATE",o.color="#F9931D";else{let t=parseInt(e[1]);t>0&&t<=50?(o.connect_status="GOOD",o.connect_color="#01AD43"):t>50&&t<=500?(o.connect_status="MODERATE",o.connect_color="#F9931D"):t>500&&t<=750?(o.connect_status="AVERAGE",o.connect_color="#FACE00"):t>750?(o.connect_status="POOR",o.color="#EC1E24"):(o.connect_status="NO INTERNET",o.color="#1A75BB")}}n.push(o)}}this.followupCnt=0,this.followupCntDone=0,this.API.getGenericCustomerData1(e,this.api_end_point).subscribe(t=>{if(t.errors);else if(t.success){this.summary.data.total=t.success.active.total_assigned+t.success.inactive.total_assigned,this.summary.contacted.total=t.success.active.total_contacted_calls+t.success.inactive.total_contacted_calls,this.summary.contacted.unique=t.success.active.data_contacted+t.success.inactive.data_contacted,this.summary.dialled.total=t.success.active.data_dialled+t.success.inactive.data_dialled,this.summary.dialled.unique=t.success.active.data_dialled+t.success.inactive.data_dialled,this.summary.data.data_to_call=this.summary.data.total-this.summary.dialled.total,this.summary.data.total_calls=t.success.active.total_calls+t.success.inactive.total_calls;var i=this.summary.data.total;this.summary.data.total_perc=i>0?"100.0":"0.0",this.summary.data.data_to_call_perc=this.calculatePercBy(this.summary.data.data_to_call,i),this.summary.dialled.total_perc=this.calculatePercBy(this.summary.dialled.total,i),this.summary.dialled.unique_perc=this.calculatePercBy(this.summary.dialled.unique,i),this.summary.contacted.total_perc=this.calculatePercBy(this.summary.contacted.total,this.summary.data.total_calls),this.summary.contacted.unique_perc=this.calculatePercBy(this.summary.contacted.unique,i),this.followupCnt=t.success.active.total_followups+t.success.inactive.total_followups,this.followupCntDone=t.success.active.total_followups_completed+t.success.inactive.total_followups_completed,this.dashSummary.followup=this.followupCnt,this.dashSummary.followupdone=this.followupCntDone,this.dashSummary.followuptodo=this.followupCnt-this.followupCntDone,this.dashSummary.followup_perc=this.calculatePercBy(this.dashSummary.followup,this.dashSummary.followupdone+this.dashSummary.followuptodo),this.dashSummary.followupdone_perc=this.calculatePercBy(this.dashSummary.followupdone,this.dashSummary.followup),this.dashSummary.followuptodo_perc=this.calculatePercBy(this.dashSummary.followuptodo,this.dashSummary.followup)}let a={start_date:e.start_date,end_date:e.end_date,users_list:e.agents_list};e.isHistory&&(a.isHistory=e.isHistory),this.API.getGenericTimersData1(a,this.api_end_point).subscribe(t=>{if(t.success)for(var i in t.success){var a=j.g(n,{user_id:i}),o=this.getActivityStatus(t.success[i]);if(a>-1){if(n[a].wrap_time=t.success[i].activity.wrap_time,n[a].wait_time=t.success[i].activity.wait_time,n[a].spoken_time=t.success[i].activity.spoken_time,n[a].unavailable_time=t.success[i].activity.unavailable_time,n[a].break_time=t.success[i].activity.break_time,n[a].idle_time=t.success[i].activity.idle_time,n[a].login_time=n[a].wrap_time+n[a].wait_time+n[a].spoken_time+n[a].break_time+n[a].idle_time+n[a].unavailable_time,n[a].login_time_hms=this.gethmsformat(n[a].login_time,"clock"),n[a].idle_time_hms=this.gethmsformat(n[a].idle_time,"clock"),n[a].wrap_time_hms=this.gethmsformat(n[a].wrap_time,"clock"),n[a].wait_time_hms=this.gethmsformat(n[a].wait_time,"clock"),n[a].spoken_time_hms=this.gethmsformat(n[a].spoken_time,"clock"),n[a].unavailable_time_hms=this.gethmsformat(n[a].unavailable_time,"clock"),n[a].break_time_hms=this.gethmsformat(n[a].break_time,"clock"),n[a].aht=this.getAHTvalue(n[a]),n[a].raw_data=t.success[i],o){n[a].last_activity=o.last_activity,n[a].last_activity_at=o.last_activity_at;let e=Math.floor(this.utils.convertSectoMin(o.duration_now));n[a].duration_now=e>60?this.utils.convertSectoHrs(o.duration_now):e+" mins",n[a].sub_disposition=o.sub_disposition,n[a].activity_color=o.color}}else console.log("agent not found",a)}this.prepareAgentStatusSummary(n),this.summarizeData(n),this.final_table_data=n,this.dataSource=new Te.k(n),this.dataSource.sort=this.tableSort,this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.name.toString().toLowerCase().includes(t)||e.user_id.toString().toLowerCase().includes(t)},this.dataSource.sortingDataAccessor=(e,t)=>{switch(t){case"login_time_hms":return e.login_time;case"unavailable_time_hms":return e.unavailable_time;case"idle_time_hms":return e.idle_time;case"wait_time_hms":case"wrap_time_hms":return e.wait_time;case"spoken_time_hms":return e.spoken_time;case"break_time_hms":return e.break_time;default:return e[t]}},this.currentLoader=!1;let r={start_date:e.start_date,end_date:e.end_date};if("non-user"==this.myDetails.role){let e=this.myTeamDetails;if(e&&e.length)for(var i in r.agents_list=[],e)e[i]&&"user"==e[i].role&&r.agents_list.push(e[i].id)}r.view_type=this.myService.get_current_time_range(),this.API.genericCallDataDetails(r,this.api_end_point).subscribe(e=>{if(e.success){let n=e.success;for(var t in this.dashSummary.calls_dialled=n.calls.dialled,this.dashSummary.calls_dialled_perc=this.calculatePercBy(this.dashSummary.calls_dialled,this.dashSummary.calls_dialled),this.dashSummary.calls_rnr=n.calls.rnr,this.dashSummary.calls_rnr_perc=this.calculatePercBy(this.dashSummary.calls_rnr,this.dashSummary.calls_dialled),this.dashSummary.calls_contacted=n.calls.contacted,this.dashSummary.calls_contacted_perc=this.calculatePercBy(this.dashSummary.calls_contacted,this.dashSummary.calls_dialled),this.getDonutChartOutbound(),this.answered_time_axis=[],this.missed_time_axis=[],e.axis)this.answered_time_axis[t]=0,this.missed_time_axis[t]=0;for(var t in e.connected_time_axis)this.answered_time_axis[e.axis.indexOf(t)]=e.connected_time_axis[t];for(var t in e.missed_time_axis)this.missed_time_axis[e.axis.indexOf(t)]=e.missed_time_axis[t];this.gettotalAnsMissedChart(e.axis,this.answered_time_axis,this.missed_time_axis)}})},e=>{})},e=>{console.log(e)})}getCallStatus(){this.refreshData()}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}changeTogleStatus(e){this.selectedTabSts=e,this.getCallStatus()}getCallStatusObj(e){let t={color:"Inherit",text:"",time:"",duration:0};if(this.color_arr[e.user_id]&&(this.color_arr[e.user_id].last_activity&&(t.text=this.color_arr[e.user_id].last_activity),this.color_arr[e.user_id].last_activity_time)){t.time=this.color_arr[e.user_id].last_activity_time;let n=this.utils.getDuration(Q().format("hh:mm:ss a"),t.time,"hh:mm:ss a","second");n&&(t.duration=Math.floor(n/60))}return t}getStatusColor(e){if(!e.user_id)return"#DEE1E6";let t=e.user_id;return"string"!=typeof t&&(t=t.toString()),this.color_arr.hasOwnProperty(t)?this.color_arr[e.user_id].color:"#DEE1E6"}change_date_call_status(e,t){this.isToday=!1,"start_date"==e?(this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value)):(this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.callStartDate).diff(Q(this.callEndDate))>=0?(this.callEndDate=void 0,this.fromInput.value="",this._snackBar.open("Start date should be less than end date *","close")):this.showHide_messageAlert=!1)}change_date(e,t){if("start_date"==e){if(this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return void(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value))}else{if(this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1,t.value),Q(this.slotStartDate).diff(Q(this.slotEndDate))>=0)return this.slotEndDate=void 0,this.fromInput.value="",this.messageAlert="Start date should be less than end date *",void(this.showHide_messageAlert=!0);this.showHide_messageAlert=!1}}preparePieChart(){let e=new Qi.a({title:{text:""},credits:{enabled:!1},exporting:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-30,enabled:!0,color:"white",style:{fontWeight:"500"}},showInLegend:!1,borderWidth:5}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"Active",data:[{name:""+this.dashSummary.forms_filled_perc,y:Number(this.dashSummary.forms_filled_perc),color:"#e40f59"},{name:""+this.dashSummary.forms_not_filled_perc,y:Number(this.dashSummary.forms_not_filled_perc),color:"#1b7ec7"}],type:"pie",innerSize:"40%"}]});this.agentStatusChart=e}calculatePercBy(e,t){return 0==e||0==t?"0.0":(e/t*100).toFixed(1)}selectChildren(){this.selectAll=!!this.selectedAgents.every(e=>e.checked),this.selectedAgentsLen=this.selectedAgents.filter(e=>!0===e.checked).length}updateCheck(){!0===this.selectAll?(this.selectedAgents.map(e=>{e.checked=!0}),this.selectedAgentsLen=this.selectedAgents.length):(this.selectedAgents.map(e=>{e.checked=!1}),this.selectedAgentsLen=0)}downloadReportGeneral(){var e=this.myService.getSettingsWithKeyValue("reports","name","hideCustomerNumber"),t=!1;e&&"true"==e.definition&&(t=!0),new Date;var n={};if(n.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),n.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),n.download=!0,n.incsales=1,n.userset="Team",0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});n.agents_list=this.myService.getAllIds("user","id")}else n.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id);t&&(n.hcd=!0),this.API.downloadCallStatusOutboundReport1(n,this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl1(e.url,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{})}downloadAuditReport(){this.API.downloadAuditOutboundReport1(this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.api_end_point).subscribe(e=>{e.url?this.API.downloadReportFromUrl1(e.url,this.api_end_point).then(()=>{}):(this.messageAlert=e.errors,this.showHide_messageAlert=!0,setTimeout(()=>{this.showHide_messageAlert=!1},6e3))},e=>{})}agentSummaryReport(){let e=this.dataSource.data,t=[{key:"name",title:"Agent Name"},{key:"email",title:"Agent Email"},{key:"dialled",title:"Dialled"},{key:"unique_dialled",title:"Unique Dialled"},{key:"contacted",title:"Contacted"},{key:"unique_contacted",title:"Unique Contacted"},{key:"rnr",title:"RNR"},{key:"forms",title:"Forms"},{key:"login_time_hms",title:"Login Hours"},{key:"unavailable_time_hms",title:"Unavailable Time"},{key:"idle_time_hms",title:"Idle Time"},{key:"wait_time_hms",title:"Dial Time"},{key:"spoken_time_hms",title:"Talk Time"},{key:"wrap_time_hms",title:"Wrap Time"},{key:"break_time_hms",title:"Break Time"},{key:"aht",title:"AHT"}];if(e&&e.length){let n=new G.Workbook,i=n.addWorksheet("Agent Summary"),a=[];a.push(j.n(t,"title")),i.addRow(j.n(t,"title")),e.forEach(e=>{let n=[];t.forEach(t=>{if(e.hasOwnProperty(t.key)){switch(t.key){case"active_time":case"idle_time":case"wait_time":case"wrap_time":case"spoken_time":e[t.key]=this.gethmsformat(e[t.key],"clock")}n.push(e[t.key])}else n.push("")}),a.push(n),i.addRow(n)}),n.xlsx.writeBuffer().then(e=>{let t=new Blob([e],{type:"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"});$.saveAs(t,"AgentSummaryReport.xlsx")})}}openFeedback(){this.router.navigate(["./forms"],{relativeTo:this.activateRoute.parent,queryParams:{start_date:this.callStartDate,end_date:this.callEndDate}})}openActivity(){this.router.navigate(["./agent_activity"],{relativeTo:this.activateRoute.parent})}openDetailActivity(e){Q(this.callStartDate,"YYYY-MM-DDTHH:mm:ss").format("ll"),Q(this.callEndDate,"YYYY-MM-DDTHH:mm:ss").format("ll"),e.raw_data.activity.first_login&&this.utils.utcToLocal(e.raw_data.activity.first_login,"YYYY-MM-DDTHH:mm:ss","LTS"),e.raw_data.activity.last_activity&&"signout"==e.raw_data.activity.last_activity.activity_type&&this.utils.utcToLocal(e.raw_data.activity.last_activity.created_at,"YYYY-MM-DDTHH:mm:ss","ll"),this.gethmsformat(e.raw_data.activity.login_time-e.raw_data.activity.break_time,"clock")}exportAgentActivity(){let e=this.dataSource.data;if(!e||!e.length)return 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Available":0,"0-5 Min":1,"5-30 Min":0,">30 Min":0,"Not Called":26,"Total Active Agents":1,"Contacted Agents":0,"Avg Contacted Calls":0,"Agents Above Avg Connected Calls":0,agents:[]},this.selectedTabSts="call_status",this.utils=new J.a,this.alert={type:"success",message:"Refreshed successfully..."},this.alertClosed=!0,this.slotStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.slotEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callStartDate=this.utils.getStartOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.callEndDate=this.utils.getEndOf("day","YYYY-MM-DDTHH:mm:ss",!1),this.settings="",this.workHours="",this.dashData=[],this.selectAll=!0,this.displayedColumnsCallSummary=["type","time","spoken_time","wrap_time","wait_time","idle_time"],this.displayedColumnsCallStatus=["user_id","name","status","ib_total_calls","ib_received_calls","ib_abonden_calls","ib_total_aht_in_sec","ob_total_calls","ob_received_calls","ob_abonden_calls","ob_total_aht_in_sec","login_hours","audited_calls","avg_score","ctc_calls","ctc_score"],this.displayedColumnsCallSlot=["date","time","capacity","booked","waiting","occupancy","status","options","id"],this._summary=function(){return{data:{total:0,total_perc:0,data_to_call:0,data_to_call_perc:0,available:0,followup:0},dialled:{total:0,total_perc:0,unique:0,unique_perc:0},contacted:{total:0,total_perc:0,unique:0,unique_perc:0},forms:{total:0}}},this._tableDataCallStatus=function(){return{user_id:"",name:"",status:"",dialled:0,unique_dialled:0,contacted:0,unique_contacted:0,rnr:0,forms:0,audit_score:0,ctc_score:0}},this._tableDataCallSlot=function(){return{date:"",time:"",capacity:0,booked:0,waiting:0,occupancy:0,status:"",options:"",id:""}},this.agentCallingStatus={calling:0,on_break:0,not_submit:0,wait_l_10:0,wait_g_10:0,log_out:0,remaining:0},this.agentStatusChartData={calling:0,calling_perc:"0",notclick:0,notclick_perc:0,waitinglt10:0,waitinglt10_perc:0,waitinggt10:0,waitinggt10_perc:0,notcalling:0,notcalling_perc:0,loggedout:0,loggedout_perc:0},this.callSummaryData=[{type:"Total",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"},{type:"Average of 0 Agents",time:"00:00:00",spoken_time:"00:00:00",wrap_time:"00:00:00",wait_time:"00:00:00",idle_time:"00:00:00"}],this.selectedAgents=[],this.selectedAgentsLen=0,this.summary=this._summary(),this.dataSource=new Te.k,this.dataSourceCallSummary=new Te.k,this.selectedProject="",this.selectedChannel="dashboard-inbound"}ngOnInit(){this.api_end_point=this.myService.get_API_End_Point(),this.settings=this.myService.get_stage_settings(),this.workHours=this.settings.workhours,this.refreshData(),this.prepareCallSummary(),this.myUser=this.myService.get_loggedin_user(),this.selectedProject=this.myUser.company}prepareCallSummary(){this.dataSourceCallSummary=new Te.k(this.callSummaryData)}getDonutChartOutbound(){this.donutChartOutbound=new Qi.a({title:{text:'<small style="color:gray">'+this.inboundDashboardData.total_calls+'</small><br><small style="font-size:0.5em;color:gray">Total Received</small>',align:"center",verticalAlign:"middle",y:-10},credits:{enabled:!1},exporting:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-30,enabled:!1},showInLegend:!0,size:"70%"}},legend:{itemStyle:{fontSize:"0.92em"}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"",data:[{name:"Connected",y:this.inboundDashboardData.received_calls,color:"#fd6820"},{name:"Abandoned",y:this.inboundDashboardData.abonden_calls,color:"#febd2c"}],type:"pie",innerSize:"70%"}]})}refreshDataCallSlot(){this.currentLoader=!0;let e={};e.start_date=this.utils.localToUTC(this.slotStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.slotEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.dashService.getDatewiseSlots1(e,this.api_end_point).then(e=>{this.currentLoader=!1,this.prepareSlotTableData()},e=>{this.currentLoader=!1,this.alert.type="danger",this.alert.message=e,this.alertClosed=!1,setTimeout(()=>this.alertClosed=!0,3e3),this.dataSource=new Te.k([]),this.dataSource.paginator=this.paginator})}gettotalConnectedAbandonedChart(){this.totalConnectedAbandonedChart=new Qi.a({chart:{type:"line",height:260},credits:{enabled:!1},title:{text:""},exporting:{enabled:!1},xAxis:{categories:this.inboundDashboardData.axis,gridLineWidth:1,minorGridLineWidth:1},yAxis:{title:null,gridLineWidth:1,minorGridLineWidth:1},legend:{reversed:!1,verticalAlign:"top",align:"right",borderWidth:0},plotOptions:{line:{allowPointSelect:!0,cursor:"pointer",dataLabels:{enabled:!1},showInLegend:!0}},series:[{type:void 0,name:"Connected",data:this.inboundDashboardData.connected_axis,color:"#fd6820"},{type:void 0,name:"Abandoned",data:this.inboundDashboardData.missed_axis,color:"#febd2c"}]})}refreshData(){if(!this.callStartDate||!this.callEndDate)return;this.currentLoader=!0;let e={};Q(),e.start_date=this.utils.localToUTC(this.callStartDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),e.end_date=this.utils.localToUTC(this.callEndDate,"YYYY-MM-DDTHH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.API.getFullTeamData2(this.api_end_point).subscribe(t=>{if(t.success){if(this.myService.set_Full_team(t.success),0==this.selectedAgents.length){for(const e of this.myService.getAllIds("user"))this.selectedAgents.push({name:e.name,user_id:e.id,checked:!0});e.agents_list=this.myService.getAllIds("user","id"),this.selectedAgentsLen=this.selectedAgents.length}else e.agents_list=this.selectedAgents.filter(e=>!0===e.checked).map(e=>e.user_id),this.selectedAgentsLen=e.agents_list.length;e.view_type=this.myService.get_current_time_range(),this.dashService.getPMDashDataInbound1(e,this.api_end_point).then(e=>{this.currentLoader=!1,this.prepareTableData(),this.getDonutChartOutbound(),this.gettotalConnectedAbandonedChart()},e=>{alert(e),this.currentLoader=!1})}else alert(t.error)},e=>{alert("Error in the full team fetch")})}check_number(e){return isNaN(e)?0:parseInt(e)}prepareSlotTableData(){this.currentLoader=!0;let e=null,t=[];this.dashService.pm_dash_slot_data.subscribe(t=>e=t);let n=e.success;for(var i in n){let e=n[i],a=this._tableDataCallSlot();a.date=Q(e.slot_start_ist,"YYYY-MM-DDTHH:mm:ss").format("L"),a.time=Q(e.slot_start_ist,"YYYY-MM-DDTHH:mm:ss").format("HH:mm")+" - "+Q(e.slot_end_ist,"YYYY-MM-DDTHH:mm:ss").format("HH:mm"),a.capacity=e.max_limit,a.booked=e.current_booked,a.waiting=e.waiting,a.occupancy=e.waiting,a.occupancy=e.waiting,a.status=e.status,a.id=e.id,t.push(a)}this.dataSource=new Te.k(t),this.dataSource.paginator=this.paginator,this.dataSource.filterPredicate=function(e,t){return e.date.toString().toLowerCase().includes(t)},this.currentLoader=!1}agent_params(e,t){var n={isVisible:!0};return n.user_id=e,n.name=t&&t.name?t.name:"",n.email=t&&t.name?t.email:"",n.phone=t&&t.phone?t.phone:"",n.role=t&&t.role?t.role:"",n.agentid=t&&t.agentid?t.agentid:"",n.active_campaign=t&&t.active_campaign?t.active_campaign:"",n.tpd_queues=t&&t.tpd_queues?t.tpd_queues:"",n.idle_time=t&&t.idle_time?t.idle_time:0,n.wait_time=t&&t.wait_time?t.wait_time:0,n.wrap_time=t&&t.wrap_time?t.wrap_time:0,n.active_time=t&&t.active_time?t.active_time:0,n.spoken_time=t&&t.spoken_time?t.spoken_time:0,n.dialled=t&&t.dialled?t.dialled:0,n.contacted=t&&t.contacted?t.contacted:0,n.unique_dialled=t&&t.unique_dialled?t.unique_dialled:0,n.unique_connected=t&&t.unique_connected?t.unique_connected:0,n.forms_filled=t&&t.forms_filled?t.forms_filled:0,n.audited_calls=t&&t.audited_calls?t.audited_calls:0,n.avg_score=t&&t.avg_score?t.avg_score:0,n.ctc_calls=t&&t.ctc_calls?t.ctc_calls:0,n.ctc_score=t&&t.ctc_score?t.ctc_score:0,n}summarizeData(){let e={};var t=["dialled","contacted","unique_dialled","unique_connected","forms_filled","idle_time","wait_time","wrap_time","active_time","spoken_time","audited_calls","avg_score","ctc_calls","ctc_score"];for(var n in this.dashData){var i=this.dashData[n];for(var a in i)t.indexOf(a)>-1&&(e.hasOwnProperty(a)?e[a]+=parseInt(i[a]):e[a]=parseInt(i[a]))}this.dashSummary=e,this.callSummaryData=[{type:"Total",time:""+this.gethmsformat(this.dashSummary.active_time,"clock"),spoken_time:""+this.gethmsformat(this.dashSummary.spoken_time,"clock"),wrap_time:""+this.gethmsformat(this.dashSummary.wrap_time,"clock"),wait_time:""+this.gethmsformat(this.dashSummary.wait_time,"clock"),idle_time:""+this.gethmsformat(this.dashSummary.idle_time,"clock")},{type:`Average of ${this.dashData.length} Agents`,time:""+this.gethmsformat(this.getDivision(this.dashSummary.active_time,this.dashData.length),"clock"),spoken_time:this.gethmsformat(this.getDivision(this.dashSummary.spoken_time,this.dashData.length),"clock"),wrap_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wrap_time,this.dashData.length),"clock"),wait_time:""+this.gethmsformat(this.getDivision(this.dashSummary.wait_time,this.dashData.length),"clock"),idle_time:""+this.gethmsformat(this.getDivision(this.dashSummary.idle_time,this.dashData.length),"clock")}],this.dataSourceCallSummary=new Te.k(this.callSummaryData)}getDivision(e,t,n="",i=""){if(!e||!t)return 0;if(t&&0!=t){let a=Math.abs(e/t);return"percentage"==i?Math.abs(100*e/t).toFixed(0):null!=n&&n>-1&&!isNaN(n)?a.toFixed(parseInt(n)):a.toFixed(1)}return 0}getHMSDelimiter(e,t,n){let i=[0,0,0];if(!e)return i.join(t);let a=0;if(e>86400&&(a=Math.floor(e/86400)),i[0]=Math.floor(e/3600)%24,i[1]=Math.floor(e/60)%60,i[2]=e%60,a&&(i[0]+=24*a),"0int"==n)for(var o in i)i[o]<10&&(i[o]="0"+String(i[o]));return i.join(t)}gethmsformat(e,t){if(!e)return 0;var n,i,a;n=e/3600;var o=e%3600;function r(e){return e?(e=Math.floor(e))>9?e:"0"+e:""}return i=o/60,a=o%60,"clock"===t?r(n)+" : "+r(i)+" : "+r(a):Math.round(n)+"hrs "+Math.round(i)+"min "+Math.round(a)+"sec"}prepareTableData(){this.currentLoader=!0,this.summary=this._summary();let e=null;for(var t in this.dashService.pm_dash_inbound_data.subscribe(t=>e=t),this.inboundDashboardData=Object.assign(Object.assign({},this.inboundDashboardData),e.inboundData),this.outboundDashboardData=Object.assign(Object.assign({},this.outboundDashboardData),e.inboundData),this.inboundAgentsData=e.agentsData,this.inboundDashboardData.axis=e.axis,e.axis)this.inboundDashboardData.connected_axis[t]=0,this.inboundDashboardData.missed_axis[t]=0;for(var t in e.connected_time_axis)this.inboundDashboardData.connected_axis[e.axis.indexOf(t)]=e.connected_time_axis[t];for(var t in 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this.category_xaxis=e.axis,e.options_list&&(this.options_selected=e.options_list),e.call_counts&&e.call_counts.TOTAL&&(this.call_counts[0]=e.call_counts.TOTAL),e.call_counts&&e.call_counts["ANSWERED-SELECTED"]&&(this.call_counts[1]=e.call_counts["ANSWERED-SELECTED"]),e.call_counts&&e.call_counts["ANSWERED-UNSELECTED"]&&(this.call_counts[2]=e.call_counts["ANSWERED-UNSELECTED"]),e.call_counts&&e.call_counts.MISSED&&(this.call_counts[3]=e.call_counts.MISSED),e.duration_counts&&e.duration_counts.ACD&&(this.duration_counts[0]=e.duration_counts.ACD),e.duration_counts&&e.duration_counts.ART&&(this.duration_counts[1]=e.duration_counts.ART),this.category_xaxis)this.answered_time_axis[t]=0,this.missed_time_axis[t]=0;for(var t in e.answered_time_axis)this.answered_time_axis[this.category_xaxis.indexOf(t)]=e.answered_time_axis[t];for(var t in e.missed_time_axis)this.missed_time_axis[this.category_xaxis.indexOf(t)]=e.missed_time_axis[t]}this.getDonutChartOutboundIVR(),this.gettotalAnsMissedChart(),this.getCallDetails()})}getCallDetails(){this.callDetailsItems=[{header:"Selected",description:this.call_counts[1],content:[]},{header:"Not selected",description:this.call_counts[2],content:[]},{header:"Missed",description:this.call_counts[3],content:[]}];for(let t in this.options_selected){var e="DTMF";this.subscribed_channels&&this.subscribed_channels.ivr_map&&this.subscribed_channels.ivr_map[String(t).split(",").reverse()[0]]&&(e=this.subscribed_channels.ivr_map[String(t).split(",").reverse()[0]]),"none"!=t&&this.callDetailsItems[0].content.push({option:e,digit:t,total:this.options_selected[t]})}}getDonutChartOutboundIVR(){this.donutChartOutboundIVR=new Qi.a({title:{text:'<small style="color:gray">'+this.call_counts[0]+'</small><br><small style="font-size:0.5em;color:gray">Total Calls</small>',align:"center",verticalAlign:"middle",y:-20},credits:{enabled:!1},plotOptions:{pie:{cursor:"pointer",dataLabels:{distance:-30,enabled:!1},showInLegend:!0,size:"100%"}},legend:{itemStyle:{fontSize:"0.92em"}},series:[{states:{inactive:{opacity:1},hover:{enabled:!1}},name:"",data:[{name:"Answered (Selected)",y:this.call_counts[1],color:"#606e36"},{name:"Answered (Not Selected)",y:this.call_counts[2],color:"#fd6820"},{name:"Missed",y:this.call_counts[3],color:"#febd2c"}],type:"pie",innerSize:"55%"}]})}gettotalAnsMissedChart(){this.totalAnsMissedChart=new Qi.a({chart:{type:"line",height:260},credits:{enabled:!1},title:{text:""},xAxis:{categories:this.category_xaxis,gridLineWidth:1,minorGridLineWidth:1},yAxis:{title:null,gridLineWidth:1,minorGridLineWidth:1},legend:{reversed:!1,verticalAlign:"top",align:"right",borderWidth:0},plotOptions:{line:{allowPointSelect:!0,cursor:"pointer",dataLabels:{enabled:!1},showInLegend:!0}},series:[{type:void 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e{constructor(e,t,n,i){this.router=e,this._service=t,this.API=n,this._snackBar=i,this.Highcharts=Jde,this.showHideMainDashboard=!0,this.showHideprojectOne=!1,this.showHideBasedOnProject=!1,this.showHideCustomDate=!1,this.project_name="",this.business_phones="",this.selected_business_phone="",this.currentTitle="Dashboard",window.scrollTo(0,0)}ngOnInit(){this.api_end_point=this._service.get_API_End_Point(),this.currentUrl=this.router.url,this.session=this.getParameterByName("session"),this.session&&(this._service.clearAllItems(),window.sessionStorage.clear(),sessionStorage.setItem("from_external","true"),this.processRedirectedUser(JSON.parse(atob(this.session)))),this.selected="allProjects",this.selectedDayWise="Today",this.selected_business_phone="ALL",this.projects=this._service.get_loggedin_user().project,this._service.set_current_time_range(this.selectedDayWise),this.projects&&(this.selected=this.projects,this.OnChangeProject(this.projects)),this._service&&this._service.get_loggedin_user()&&this._service.get_loggedin_user().email&&(this.projects=String(this._service.get_loggedin_user().project),this.business_phones=String(this._service.get_loggedin_user().phone),this.customer_name=String(this._service.get_loggedin_user().company).toLowerCase(),this.project_name=String(this._service.get_loggedin_user().project).toLowerCase(),this.project_name="undefined"==this.project_name?"":this.project_name)}processRedirectedUser(e){let 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date"!=this._startCustomDate&&"Invalid date"!=this._endCustomDate){let n=this._startCustomDate.split("T")[0]+"T"+e+":00",i=this._endCustomDate.split("T");this._service.set_current_time_range(this.selectedDayWise+" "+n+" "+i[0]+"T"+t+":00")}}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(r.e),i.Rb(s.a),i.Rb(l.a),i.Rb(pe.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-contiinex-dashboard"]],decls:25,vars:11,consts:[["autosize",""],["mode","side","opened","true",1,"gig-sidenav"],["drawer",""],[3,"navigateLink"],[1,"CN-Main"],[1,"CN-Tab-head"],[1,"pt-2"],[1,"CN-Card","cardFirst","card-first"],[2,"display","flex","flex-wrap","wrap"],[1,"mr-2",2,"width","170px"],[1,"dropdownCs",3,"ngClass","value","valueChange","selectionChange"],["value","allProjects"],[3,"value",4,"ngFor","ngForOf"],["class","mr-2","style","width:170px",4,"ngIf"],[1,"mr-2",2,"width","160px"],[4,"ngIf"],["class","mr-1","style","min-width:210px",4,"ngIf"],["class","mr-0","style","min-width:162px",4,"ngIf"],["class","mr-0","style","width:200px",4,"ngIf"],[3,"value"],["value","Today"],["value","This Month"],["value","This Year"],["value","CustomDate"],[1,"mr-1",2,"min-width","210px"],["appearance","outline",1,"customDate"],[3,"rangePicker"],["matStartDate","","placeholder","Start 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Date,this.reTimeModel="",this.api_data=[],this.back_date_thirty=Q().subtract(30,"days"),this.notCompletedModel="",this.showHideForNotComplted=!1,this.setResheduleDateTime=""}ngOnInit(){if(this.api_end_point=this._service.get_API_End_Point(),this.currentUrl=this.router.url,this.getContacted(),"Today"==this.selectedDate){let e=Q().subtract(1,"days").endOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss")}}check_not_completed(e){const t=e.filter(e=>"NOT-COMPLETED"!=e.stage);this.dataSourceA=new Te.k(t.reverse()),this.dataSourceA.paginator=this.paginatorA,this.totalQAD=this.approved+this.rejectcount+t.length}getContacted(){if(""!=this.leadsdatefrom&&""!=this.leadsdateto){if(null!=this.fromDate&&null!=this.toDate||null!=this.fromDate&&null!=this.toDate)this.leadsdatefrom=this.fromDate,this.leadsdateto=this.toDate;else{new Date;let e=Q().subtract(0,"days").startOf("day").toString(),t=Q().subtract(0,"days").endOf("day").toString();this.leadsdatefrom=this.utils.localToUTC(Q(e).format("YYYY-MM-DD HH:mm:ss"),"YYYY-MM-DD HH:mm:ss","YYYY-MM-DDTHH:mm:ss"),this.leadsdateto=this.utils.localToUTC(Q(t).format("YYYY-MM-DD HH:mm:ss"),"YYYY-MM-DD HH:mm:ss","YYYY-MM-DDTHH:mm:ss")}let e={start_time:this.leadsdatefrom,end_time:this.leadsdateto,id_group:this.user.groupid,user_id:this.user.id};this.currentLoader=!0,this.API.LI_list_Contacted(e,this.api_end_point).subscribe(e=>{this.currentLoader=!1;let t=e.success;if(t&&"No data"!=t&&t.length){let e=t;this.api_data=t;let n=e.filter(e=>"FULL-FILLED"!=e.stage&&"rework"!=e.stage).filter((e,t,n)=>t===n.findIndex(t=>t.id===e.id)),i=0,a=0;for(let t in this.api_data)null!=this.api_data[t].feedback&&("FULL-FILLED"==this.api_data[t].stage?i+=1:"NOT-COMPLETED"==this.api_data[t].stage&&(a+=1));this.approved=i,this.rejectcount=a;for(let t=0;t<n.length;t++)n[t].appontmentDateTime=this.getAppointmentDateTime(n[t]);let o=n.filter(e=>"--  --"!=e.appontmentDateTime);o=o.filter(e=>!e.appontmentDateTime.includes("--")),this.check_not_completed(o)}"No data"==e.success&&this._snackBar.open("No Data","close",{duration:2e3}),e.errors&&this._snackBar.open("No User found","close",{duration:2e3})})}}getApplicationNumber(e){let t=e.feedback;if(t.ApplicationNumber)return t.ApplicationNumber}insertSpaces(e){return e=this.insertCapital(e.replace(/([a-z])([A-Z])/g,"$1 $2").replace("_"," ")),this.insertCapital(e.replace(/([A-Z])([A-Z][a-z])/g,"$1 $2").replace("_"," ").replace("No","Number"))}insertCapital(e){const t=e.split(" ");for(let n=0;n<t.length;n++)t[n]=t[n][0]+t[n].substr(1);return t.join(" ").replace(","," ").replace("Dob","Date of Birth").replace("kyc","Appointment")}getLeadFixDateTime(e){let t=e.feedback;return t.submit_date?this.utils.utcToLocal(t.submit_date,"YYYY-MM-DDTHH:mm:ss","DD/MM/YYYY 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if("yesterday"==e){this.isShowDatePicker=!1;let e=Q().subtract(1,"days").startOf("day").toString(),t=Q().subtract(1,"days").endOf("day").toString();this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.getContacted()}else this.isShowDatePicker=!1}get_reschedule_time_format(e){try{const t=e.split("/");return t[0].split(" ")[0]+t[1]+":00"}catch(t){return""}}approveBtn(e,t){let n={};"FULL-FILLED"!=t?(n.id_group=this.user.groupid,n.id_user=e.user_id,n.customer_to_contact=e.id,n.approve_type=t,n.remarks=this.remarksInputModel,"reschedule_date_time"==t&&(n.approve_type="NOT-COMPLETED",n.substage1="RESCHEDULE 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t=Q(this.ChooseSelectedDateValue).subtract(0,"days").startOf("day").toString(),n=Q(this.ChooseSelectedDateValue).subtract(0,"days").endOf("day").toString();this.fromDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(n).format("YYYY-MM-DD HH:mm:ss"),this.getContacted(),console.log(this.fromDate,"---",this.toDate)}handleStartDate(e){this.ChooseSelectedStartDateValue=e.value,console.log("start date handle",this.ChooseSelectedEndDateValue),this.check_date_difference()}handleEndDate(e){this.ChooseSelectedEndDateValue=e.value,this.check_date_difference()}check_date_difference(){if(this.ChooseSelectedStartDateValue&&this.ChooseSelectedEndDateValue){let e=this.ChooseSelectedEndDateValue.diff(this.ChooseSelectedStartDateValue,"day");console.log("difference",e),e&&e>30&&(this._snackBar.open("Select less than 30 days only.","close",{duration:2e3}),this.ChooseSelectedEndDateValue="",this.ChooseSelectedStartDateValue="",console.log("selected values",this.ChooseSelectedStartDateValue,this.ChooseSelectedEndDateValue))}}goRangeBtn(){if(null==this.ChooseSelectedStartDateValue||null==this.ChooseSelectedStartDateValue||""==this.ChooseSelectedStartDateValue)return this._snackBar.open("Please select start date","close",{duration:3e3}),!1;if(null==this.ChooseSelectedEndDateValue||null==this.ChooseSelectedEndDateValue||""==this.ChooseSelectedEndDateValue)return this._snackBar.open("Please select end date","close",{duration:3e3}),!1;let e=Q(this.ChooseSelectedStartDateValue).subtract(0,"days").startOf("day").toString(),t=Q(this.ChooseSelectedEndDateValue).subtract(0,"days").endOf("day").toString();this.fromDate=Q(e).format("YYYY-MM-DD HH:mm:ss"),this.toDate=Q(t).format("YYYY-MM-DD HH:mm:ss"),this.getContacted()}extractDataObject(e,t){let n=[];for(var i in e)t.hasOwnProperty(e[i])?n.push("id"==e[i]&&t.agent_reference_id?t.agent_reference_id:null==t[e[i]]?0:t[e[i]]):n.push("");return n}downloadReport(){let e={end_date:Q(this.toDate).format("YYYY-MM-DD HH:mm:ss"),start_date:Q(this.fromDate).format("YYYY-MM-DD HH:mm:ss"),id_group:this.user.groupid};this.API.download_LC_Report(e,this.api_end_point).subscribe(e=>{e.error?alert(e.error):e.url&&e.url.length?this.API.downloadReportFromUrl(e.url,null,this.api_end_point).then(()=>{}):alert("File URL is missing")},e=>{alert("Error in the API call")})}remarksBtn1(e,t){this.remarksInputModel="",this.notCompletedModel="",this.showHideResheduleDateTime=!1,this.reTimeModel="",this.showHideForNotComplted=!1,this.showHideRemarks=!0,this.remarksBtn=e,this.remarksType=t}remarksBtn2(e,t){this.remarksInputModel="",this.notCompletedModel="",this.showHideResheduleDateTime=!1,this.reTimeModel="",this.showHideRemarks=!0,this.remarksBtn=e,this.showHideForNotComplted="not_completed"==t}submitRemarks(){if(1==this.showHideForNotComplted){if(this.showHideForNotComplted=!0,this.remarksType=this.notCompletedModel,""==this.notCompletedModel||null==this.notCompletedModel||null==this.notCompletedModel)return void this._snackBar.open("Please select reason in remarks*","close",{duration:3e3});if("reschedule_date_time"==this.notCompletedModel){if(null==this.dateReshedule)return void this._snackBar.open("Please select date*","close",{duration:3e3});let t=Q(this.dateReshedule).format("YYYY-MM-DD HH:mm:ss"),n="";if(document.getElementById("timeIdReshedule")&&(n=document.getElementById("timeIdReshedule").value),""==t||null==t||null==t)return void this._snackBar.open("Please select date*","close",{duration:3e3});if(""==n||null==n)return void this._snackBar.open("Please enter time*","close",{duration:3e3});if(""!=n){let t=new Date(this.dateReshedule),n=new Date;var e=new Date(n.getTime());e.setHours(0,0,0,0);let i=document.querySelector("#timeIdReshedule").value.match(/\d+:\d+/).toString(),a=(new Date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit",hour12:!1});if(t-e==0&&i<a)return this._snackBar.open("Past Time not allowed.","close",{duration:3e3}),!1}if(""==this.remarksInputModel||null==this.remarksInputModel)return void this._snackBar.open("Please enter remarks*","close",{duration:3e3});this.setResheduleDateTime=t+" / 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!important",this.color12="white !important",this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",this.displayedColumns=["alphabetStart","Name","action"],this.isExpansionDetailRow=(e,t)=>t.hasOwnProperty("detailRow"),this._storeRowElement="",this._nameUser="",this._psType="",this.showHideWhatsapp=!1,this.showHidePhone=!1,this.showHideText=!1,this.selectedButton="",this._ddlListExtraOption=[],this.user=this.myservice.get_loggedin_user(),this.stateSettings=this.myservice.get_stage_settings(),this._paraMessage="",this._rowExtraOptionData=[],this._wTemplate={options:[]},this._caller_id="",this.c2cEndPoint="",this.minDate=new Date,this.ismedia=!1,this.showHidePopup=!1,this.breakoption="breakoption",this.customer_name_entered="",this.showHideCampDetails=!1,this.campaignActiveListData=[],this.jsonData=[],this.tab=0,this.vTable=[],this.AllvTable=[],this.warningMsg="",this.stopDialogCounter=1,this.showLoader=!1,this.call_button_status=1,this.call_button_status_socket=!1,this.NoRequiredStartBtn="",this.isStageDial=!1,this.isTruepredicitive=!1,this.isStayAtHome=!1,this.sessionStarted=!1,this.showHideDiallerPage=!0,this.isCheckProjectTypeSBICC=!0,this.setPredictiveOnOff=[],this.extentionID="dbhcchccbhpnohpmcallfdfcfnogdfpo",this.isContactsAvilable=!1,this.rowsAllData=[],this.highlightedRows=[]}handleKeyboardEvent(e){this.keypressed=e.keyCode,(116==this.keypressed||e.ctrlKey&&116==this.keypressed)&&(this._snackBar.open("Press F5 for Refresh, Not Allowed","close",{duration:3e3,verticalPosition:"top"}),e.preventDefault()),e.ctrlKey&&82==this.keypressed&&(this._snackBar.open("Press Ctrl + R for Refresh, Not Allowed","close",{duration:3e3,verticalPosition:"top"}),e.preventDefault(),e.stopPropagation())}on_load(){"true"==sessionStorage.getItem("sessionStarted")&&(this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!0,this.check_dialler_setting()),"false"==sessionStorage.getItem("sessionStarted")&&(localStorage.setItem("sessionStarted","false"),sessionStorage.setItem("sessionStarted","false"),this.sessionStarted=!1,this._flagStartStop="StartFlag",this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!0,this.showHideDiallerPage=!1,this.check_dialler_setting(),console.log("--run this script--2"));let e=this.myservice.get_stage_settings();this.callStatus=this.myservice.getLastCallStatus();let t=e.cloudtelephonyout.filter(e=>"innumber1"==e.name);if(this._caller_id=t[0].definition,e&&e.extraoptions)for(let n of e.extraoptions)"c2cendpoint"==n.name&&(this.c2cEndPoint=n.definition);this.subscriptionDial=this.myservice.getCallStatus().subscribe(e=>{this.callStatus=e,"terminated"!=this.callStatus.status&&"end_call_agent"!=this.callStatus.status||document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),null==this.callStatus.status&&"false"==sessionStorage.getItem("sessionStarted")&&(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!1,this._flagStartStop="StopFlag",this.check_dialler_setting()),0==Object.keys(e).length&&"true"==sessionStorage.getItem("nextPreviewDialingPopup")&&(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.showHideStop=!1,this.showHideStart=!0,this.sessionStarted=!1,this.showHideDiallerPage=!1,this._flagStartStop="StopFlag",this.check_dialler_setting())}),this.getDropdownList()}ngOnInit(){this.on_load(),this.myservice.desktop_call_button_status.subscribe(e=>{this.call_button_status=e}),this.myservicesocket.desktop_call_button_status_socket.subscribe(e=>{this.call_button_status_socket=e}),this.showLoader=!0,this.getTabList(),history.pushState(null,""),Object(l8.a)(window,"popstate").pipe(Object(yW.a)(this.unsubscriber)).subscribe(e=>(history.pushState(null,""),this._snackBar.open("Back button not allow from browser","close",{duration:3e3,verticalPosition:"top"}),!1)),setTimeout(()=>{this.showHideCampDetails=!0},100),this.api_end_point=this.myservice.get_API_End_Point(),this.myUser=this.myservice.get_loggedin_user();let e=this.myservice.get_stage_settings();this._findteleco=e.cloudtelephonyout.filter(e=>"telco_operator"==e.name),this.getRows(),document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.myservice.getLastCallSession().sessionStarted&&(this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StartFlag",this.check_dialler_setting());let t=this.myservice.get_stage_settings(),n=t.extraoptions.filter(e=>"unscheduledcall"==e.name);n&&n.length>0?(this.isStageDial=!1,"off"==n[0].definition?this.isStageDial=!1:(this.isStageDial=!0,this.showHideDiallerPage=!1),console.log(n)):this.isStageDial=!0,this.setPredictiveOnOff=[];let i=t.extraoptions.filter(e=>"truepredictive"==e.name);this.setPredictiveOnOff=i,i&&i.length>0?(this.isTruepredicitive=!1,this.isTruepredicitive="off"!=i[0].definition):this.isTruepredicitive=!1;let a=t.extraoptions.filter(e=>"stayathome"==e.name);a&&a.length>0?(this.isStayAtHome=!1,this.isStayAtHome="off"!=a[0].definition):this.isStayAtHome=!1,this.isCheckProjectTypeSBICC=!0;let o=t.extraoptions.filter(e=>"project_type"==e.name);o&&1==o.length&&(this._projectTypeSBICC=o[0].definition,this.isCheckProjectTypeSBICC="SBICC"!=o[0].definition),this.myservice.get_stage_settings()}ngOnDestroy(){this.unsubscriber.next(),this.unsubscriber.complete()}getTabList(){var e={user_id:this.user.id};this.isContactsAvilable=!1,this.api_end_point=this.myservice.get_API_End_Point(),console.log(this.api_end_point),this.API.getContactsWhtasapp(e,this.api_end_point).subscribe(e=>{if(this.campaignActiveListData=[],this.isContactsAvilable=!0,e.success){this.showLoader=!1;let n=e.success;this.campaignActiveListData=n,this.clistPageData();let i=[];i=e.success,this.API.sendCustomerDetailsList(i);var t=[];n.map((e,t)=>{n[t].show=!1}),n.forEach(e=>t.push(e,{detailRow:!0,element:e})),console.log("chaitanya1-",JSON.stringify(t)),this.rowsAllData=t,this.dataSource=new Te.k(t),this.dataSource.filterPredicate=function(e,t){return e.Name&&e.Name.toString().toLowerCase().includes(t)||void 0!==e.element&&e.element.Name.toString().toLowerCase().includes(t)}}else"No Data Found"==e.errors&&(this.showLoader=!1)},e=>{console.log(e),this.showLoader=!1})}getDropdownList(){this.stateSettings&&this.stateSettings.extraoptions&&(this._contactOptions=this.stateSettings.extraoptions.filter(e=>"contacts_options"==e.name),this._wTemplate=JSON.parse(this._contactOptions[0].definition),this._ddlListExtraOption=this._wTemplate.whatsapp_template_data)}changeWhatsappTemplate(e){this._rowExtraOptionData=[];let t=[];this.media="",this.ismedia=!1,this._paraMessage="",t=this._ddlListExtraOption.filter(t=>t.template_name==e),this.templatepart1=t[0].message,t[0].media_url&&(this.ismedia=!0,this.media=t[0].media_url),this._paraMessage=t[0].message,this.selectedWhatsappTemplate=t[0],this._rowExtraOptionData=t[0].required_values,this.dateSelect=""}startCallLoading(){const e=this.myservice.getLastCallSession();if(e&&e.internet_speed&&e.internet_speed<2)alert("Internet speed slow try later");else if(e&&null==e.internet_speed)alert("No Internet Network Connection available");else if("KNOWLARITY"!=this._findteleco[0].definition||!e||e.isAppAgent||1==e.sip_conn){var t=this.callStatus;null==t.status&&(t.dialing=1,t.dialNum=document.getElementById("codeDialPad")?document.getElementById("codeDialPad").value:"",this.myservice.updateCallStatus(t),(t=this.callStatus).dialing=2,this.customer_name_entered&&(t.dialName=this.customer_name_entered),this.myservice.updateCallStatus(t),this.customer_name_entered="",this.showHidePopup=!1)}else alert("Sip connection not available try later")}startCallLoadingUpdate(){this.cancelUpdateBtn();const e=this.myservice.getLastCallSession();if(e&&e.internet_speed&&e.internet_speed<2)alert("Internet speed slow try later");else if(e&&null==e.internet_speed)alert("No Internet Network Connection available");else if("KNOWLARITY"!=this._findteleco[0].definition||!e||e.isAppAgent||1==e.sip_conn){localStorage.setItem("c2cCallPresent","availableC2C"),console.log("-2-",JSON.stringify(this.firstcallstage)),this.firstcallstage.dialName=this.customer_name_entered,this.myservice.updateCallStatus(this.firstcallstage),this.secondcallstage.customerInfo.customer_name=this.customer_name_entered,console.log("-3-",JSON.stringify(this.secondcallstage)),this.myservice.updateCallStatus(this.secondcallstage);var t=this.callStatus;console.log(t.status),null==t.status&&(t.dialing=1,t.call_type="manual_dial",t.dialNum=document.getElementById("codeDialPad")?document.getElementById("codeDialPad").value:"",this.myservice.updateCallStatus(t),(t=this.callStatus).dialing=2,this.customer_name_entered&&(t.dialName=this.customer_name_entered,t.call_type="manual_dial"),this.API.TTS_c2c_API({user_id:this.user.id,id_group:this.user.groupid,number:"+91"+t.dialNum,name:this.customer_name_entered},this.api_end_point).subscribe(e=>{console.log(e),e&&e.success&&(this.myservice.updateCallStatus(t),this.customer_name_entered="",this.showHidePopup=!1)}))}else alert("Sip connection not available try later")}cancelUpdateBtn(){localStorage.removeItem("c2cCallPresent"),this.showHidePopup=!1,this.myservice.clearCallStatus()}clearBtn(){this.customer_name_entered=""}checkCustomerName(){const e=this.myservice.getLastCallSession();if(e&&(0==e.internet_speed||null==e.internet_speed))return void alert("Please check your network or wifi connection.");const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)alert("Internet speed slow try later");else if(t&&0==t.internet_speed)alert("No Internet Network Connection available");else if(t&&null==t.internet_speed)alert("No Internet Network Connection available");else if("KNOWLARITY"!=this._findteleco[0].definition||!t||t.isAppAgent||1==t.sip_conn){if(document.getElementById("codeDialPad").value.length<8)return alert("Enter proper number"),!1;if(document.getElementById("codeDialPad")){let e={name:"",number:"",user_id:""};e.number="+91"+document.getElementById("codeDialPad").value,e.user_id=this.user.id,console.log(JSON.stringify(e)),this.API.check_customer_details(e,this.api_end_point).subscribe(e=>{if(e.success){let t=e.success;this.firstcallstage={dialing:1,dialName:t.name,dialNum:t.number},this.customer_name_entered=t.name;let n={dialing:2,dialNum:t.number,lastDialledName:t.name,dialName:t.name,status:"establishing",customerInfo:{customer_name:t.name,customer_number:t.number,customkvs:t.customkvs,id:t.id,checkC2C:"c2cCallThere",dial_mode:"direct_dial"},call_type:""};n.call_type="manual_dial",this.secondcallstage=n,console.log("-3-",JSON.stringify(n))}},e=>{console.log(e)})}this.showHidePopup=!0}else alert("Sip connection not available try later")}for_customer_details(){console.log("-2-",JSON.stringify(this.firstcallstage)),this.firstcallstage.dialName=this.customer_name_entered,this.firstcallstage.call_type="manual_dial",this.myservice.updateCallStatus(this.firstcallstage),this.secondcallstage.customerInfo.customer_name=this.customer_name_entered,console.log("-3-",JSON.stringify(this.secondcallstage)),this.myservice.updateCallStatus(this.secondcallstage);let e={sessionStarted:!0,internet_speed:2};e.sessionStarted=!0,this.myservice.updateCallSession(e)}nameRowRecord(e){this._nameUser=e.Name,this._psType=e.type,this.selectedContact=e,this.relationshipManagerModel="",this.trackingLinkModel="",this.phoneNoModel="",this.Product_Name="",this.Publisher_Name="",this.Reject_Key="",this.Accept_Key="",this.Product_Link="",this.Service_Station="",this.Vehicle_Number="",this.Service_Name="",this.Web_Link="",this.templateddlValue="",this.templatepart1="",this.templatepart2="",this.ismedia=!1,this.media="",this._rowExtraOptionData=[]}selectRow(e){this.selectedRow=e}CallChatPhoneClick(e,t={}){this.selectedRow=t,this._nameUser=t.Name,this._psType=t.type,this.selectedContact=t,null!=this.selectedRow&&null!=this.selectedRow?(this.selectedButton="",this.showHideWhatsapp=!1,this.showHidePhone=!1,this.showHideText=!1,this.selectedButton=e,"phone"==e?(this.showHidePhone=!0,this.callCustomer(t)):"whatsapp"==e?this.showHideWhatsapp=!0:"text"==e&&(this.showHideText=!0)):this._snackBar.open("Please select agent user","close",{duration:6e3})}saveBtn(){let e,t=Q(this.dateSelect).format("YYYY-MM-DD"),n={};var i=!1;let a=this._rowExtraOptionData;if(a.Next_Update_Time&&(e=a.Next_Update_Time.type,t&&(i=!0),n={Next_Update_Time:{value:t,type:e}}),a.Phone_Number&&(e=a.Phone_Number.type,this.phoneNoModel&&(i=!0),n={Phone_Number:{value:this.phoneNoModel,type:e}}),a.Tracking_Link&&(e=a.Tracking_Link.type,this.trackingLinkModel&&(i=!0),n={Tracking_Link:{value:this.trackingLinkModel,type:e}}),a.Web_Link&&(this.Web_Link&&(i=!0),n={Tracking_Link:{value:this.Web_Link,type:a.Web_Link.type}}),a.Accept_Key&&a.Reject_Key&&a.Publisher_Name){let e,t,o;e=a.Accept_Key.type,t=a.Reject_Key.type,o=a.Publisher_Name.type,this.Accept_Key&&this.Reject_Key&&this.Publisher_Name&&(i=!0),n={Accept_Key:{value:this.Accept_Key,type:e},Reject_Key:{value:this.Reject_Key,type:t},Publisher_Name:{value:this.Publisher_Name,type:o}}}if(a.Service_Station&&a.Vehicle_Number&&a.Service_Name){let e,t,o;e=a.Service_Station.type,t=a.Vehicle_Number.type,o=a.Service_Name.type,this.Service_Station&&this.Vehicle_Number&&this.Service_Name&&(i=!0),n={Service_Station:{value:this.Service_Station,type:e},Vehicle_Number:{value:this.Vehicle_Number,type:t},Service_Name:{value:this.Service_Name,type:o}}}else a.Vehicle_Number&&a.Invoice_Number&&(this.Vehicle_Number&&this.Invoice_Number&&(i=!0),n={Vehicle_Number:{value:this.Vehicle_Number,type:a.Vehicle_Number.type},Invoice_Number:{value:this.Invoice_Number,type:a.Invoice_Number.type}});a.Product_Name&&a.Relationship_Manager?(this.Product_Name&&this.relationshipManagerModel&&(i=!0),n={Product_Name:{value:this.Product_Name,type:a.Product_Name.type},Relationship_Manager:{value:this.relationshipManagerModel,type:a.Relationship_Manager.type}}):a.Product_Name&&a.Product_Link?(this.Product_Name&&this.Product_Link&&(i=!0),n={Product_Name:{value:this.Product_Name,type:a.Product_Name.type},Product_Link:{value:this.Product_Link,type:a.Product_Link.type}}):a.Relationship_Manager&&(this.relationshipManagerModel&&(i=!0),n={Relationship_Manager:{value:this.relationshipManagerModel,type:a.Relationship_Manager.type}});let o={user_id:this.user.id,customer_details:this.selectedContact,template_data:this.selectedWhatsappTemplate};o.template_data.required_values=n,0==i&&Object.keys(this.selectedWhatsappTemplate.required_values).length>0?this._snackBar.open("Fill required details","close",{duration:5e3}):this.API.saveContactsWhatsapp(o,this.api_end_point).subscribe(e=>{this.relationshipManagerModel="",this.trackingLinkModel="",this.phoneNoModel="",this.Product_Name="",this.Publisher_Name="",this.Reject_Key="",this.Accept_Key="",this.Product_Link="",this.Service_Station="",this.Vehicle_Number="",this.Service_Name="",this.Web_Link="","success"==e.status&&(this.showHideWhatsapp=!1,this._snackBar.open(e.message,"close",{duration:2e3}),this.ngOnInit())})}onlyNumberValidation(e){return e.charCode>=48&&e.charCode<=57}callCustomer(e){const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)return void alert("Internet speed slow try later");if(t&&null==t.internet_speed)return void alert("No Internet Network Connection available");let n={customer_number:e.Number,customer_name:e.Name,user_id:this.user.id,caller_id:this._caller_id,networktype:"WIFI",pingdelay:"45"};"TTS"==this._findteleco[0].definition&&(n.telco_partner="TTS",n.agent_number=this.myUser.TTS_extension,n.cli=this._caller_id);let i={};null==i.status&&(i.promotional_call=e.promotionalCall,i.telco_partner="TTS",i.agent_number=i.promotional_call?this.myUser.TTS_extension_promo:this.myUser.TTS_extension,i.cli=this._caller_id,i.dialNum=this.selectedContact.Number,i.dialing=1,i.customerInfo={customer_name:e.Name,customer_number:e.Number,updated_at:e.updated_at,customkvs:e.customkvs,transactionid:e.transactionid,checkC2C:e.checkC2C,dial_mode:"direct_dial",campignType:e.campignType,lead_source:e.lead_source,customer_tocontact:e.customer_tocontact,id:e.customer_tocontact},i.status="establishing",i.dialing=2,this.myservice.updateCallStatus(i))}startBtnCall(){const e=this.myservice.getLastCallSession();if(e&&(0==e.internet_speed||null==e.internet_speed))return void alert("Please check your network or wifi connection.");let t=this.myservice.get_stage_settings().extraoptions.filter(e=>"allowinbound"==e.name);if(t&&t.length>0&&"on"==t[0].definition);else if("SBICC"==this._projectTypeSBICC){0==this.setPredictiveOnOff.length||this.setPredictiveOnOff&&this.setPredictiveOnOff.length>0&&"off"==this.setPredictiveOnOff[0].definition?sessionStorage.setItem("nextPreviewDialingPopup","true"):sessionStorage.removeItem("nextPreviewDialingPopup"),this.check_dialler_setting(),this.showHideDiallerPage=!0,localStorage.removeItem("c2cCallPresent");const e=this.myservice.getLastCallSession();if("KNOWLARITY"==this._findteleco[0].definition&&e&&!e.isAppAgent&&1!=e.sip_conn)return void alert("Sip connection not available try later");(n=this.myservice.getLastCallSession()).sessionStarted=!0,this.myservice.updateCallSession(n),this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StartFlag",document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.myservice.clearCallStatus(),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(this.showHideStop=!1,this.showHideStart=!0,this.check_dialler_setting(),localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),setTimeout(()=>{this.startCallLoading()},100))},e=>{console.log(e)})}else{localStorage.removeItem("c2cCallPresent");const e=this.myservice.getLastCallSession();if("KNOWLARITY"==this._findteleco[0].definition&&e&&!e.isAppAgent&&1!=e.sip_conn)return void alert("Sip connection not available try later");var n;(n=this.myservice.getLastCallSession()).sessionStarted=!0,this.myservice.updateCallSession(n),sessionStorage.setItem("sessionStarted","true"),this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StartFlag",document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""),this.myservice.clearCallStatus(),this.API.remoteDialStart(this.user.id,this.api_end_point).subscribe(e=>{this.sessionStarted=!0,this.isStayAtHome?localStorage.removeItem("noExitC2CInStartBtn"):(this.showHideStop=!1,this.showHideStart=!0,localStorage.removeItem("noDialPad"),localStorage.setItem("noDialPad","NoDial"),localStorage.removeItem("noExitC2CInStartBtn"),localStorage.setItem("noExitC2CInStartBtn","c2cNotThere"),setTimeout(()=>{this.startCallLoading()},100))},e=>{console.log(e)})}}endSessionCall(){this.dialog.open(pZ,{width:"40%",disableClose:!0,data:this.myUser}).afterClosed().subscribe(e=>{if("true"==e){this.check_dialler_setting(),this.sessionStarted=!1,this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!1,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","false"),this.stopDialogCounter=1}else this.stopDialogCounter=1})}stopBtnCall(){const e=this.myservice.getLastCallSession();if(e&&0==e.internet_speed)return this.sessionStarted=!1,this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",sessionStorage.setItem("sessionStarted","false"),void(document.getElementById("codeDialPad")&&(document.getElementById("codeDialPad").value=""));localStorage.removeItem("noExitC2CInStartBtn"),localStorage.removeItem("c2cCallPresent"),1==this.stopDialogCounter&&(this.stopDialogCounter++,this.myservice.clearCallStatus(),this.API.settingsAPI(this.api_end_point).subscribe(e=>{"onsolicit"==e.success.extraoptions.filter(e=>"remoteautodialling"==e.name)[0].definition?this.endSessionCall():this.API.remoteDialStop(this.user.id,this.api_end_point,this.breakoption).subscribe(e=>{this.sessionStarted=!1,this.myservice.clearCallStatus();var t=this.myservice.getLastCallSession();t.sessionStarted=!1,this.myservice.updateCallSession(t),sessionStorage.setItem("sessionStarted","false"),this.showHideStart=!0,this.showHideStop=!1,this._flagStartStop="StopFlag",document.getElementById("codeDialPad").value=""},e=>{console.log(e)})}))}removeNum(){let e=document.getElementById("codeDialPad").value;e=e.substring(0,e.length-1),document.getElementById("codeDialPad").value=e}clickNumBtn(e){if(10==document.getElementById("codeDialPad").value.length)return document.getElementById("codeDialPad"),!1;document.getElementById("codeDialPad").value=document.getElementById("codeDialPad").value+e.toString()}openPopupDialog(){}getCLTableData(){this.dataSource=new Te.k(this.getRows()),this.dataSource.sortingDataAccessor=(e,t)=>{let n,i;return n=void 0!==e.element?e.element:e,i=this.tempElementData.find(void 0!==e.element?t=>void 0!==t.element&&e.element.name===t.element.name:t=>e.name===t.name),+this.tempElementData.indexOf(i)}}sortFilteredData(e){let t=this.dataSource.filteredData.map(e=>Object.assign({},e));"name"===e&&t.sort(this.nameComparer);let n=new Array;for(var i=0,a=0;i<t.length;i++)void 0===t[i].element&&(n[a]=t[i],a+=2);for(t=t.filter(e=>void 0!==e.element),i=0;i<n.length;i+=2){let e=t.find(e=>e.element.name===n[i].name);n[i+1]=e}this.tempElementData=n}nameComparer(e,t){return void 0!==e.element&&(e=e.element),void 0!==t.element&&(t=t.element),(e=e.name)===(t=t.name)?0:e<t?-1:1}getRows(){const e=[];return[{name:"Ajay",show:!1},{name:"Arwind",show:!1},{name:"Binay",show:!1},{name:"Krunal",show:!1},{name:"Omkar",show:!1},{name:"Prashant",show:!1},{name:"Veenit",show:!1}].forEach(t=>e.push(t,{detailRow:!0,element:t})),e}toggleRow(e){if(this._rowExtraOptionData=[],this._paraMessage="",this.templateddlValue="",this.dateSelect="",this.highlightedRows=e,this._storeRowElement=e,"StopFlag"!=this._flagStartStop){const t=this.dataSource.data.find(t=>void 0!==t.element&&t.element.Name===e.Name),n=this.dataSource.data.indexOf(t);this._storeRowIndex=n,this.dataSource.data.map(e=>{e.element&&e.element.Number!=this.dataSource.data[n].element.Number&&(e.element.show=!1)}),this.selectedContact=this.dataSource.data[n-1],this.dataSource.data[n].element.show=!this.dataSource.data[n].element.show}}applyFilter(e){e=(e=e.trim()).toLowerCase(),this.dataSource.filter=e}contactDataDetails(e){this.dialog.open(s9,{width:"78%",minHeight:"auto",maxHeight:"95%",disableClose:!0,autoFocus:!1,data:e}).afterClosed().subscribe(e=>{})}clistPageData(){this.jsonData=[],this.vTable=[],this.AllvTable=[],this.jsonData=this.campaignActiveListData;let e=[];e=this.jsonData[0].customer_details.filter(e=>"NEW DATA"==e.stage&&0==e.rnrcount),this.warningMsg="",e&&0==e.length?this.warningMsg="No Data Found":(this.vTable=e,this.AllvTable=this.jsonData[0].customer_details,this.warningMsg="",this.vTable&&0==this.vTable.length&&(this.warningMsg="No Dedicated Customers Data For Predictive"))}isActive(e){return this.tab===e}openCardTab(e,t){if(this.tab=e,this.vTable=[],this.warningMsg="",this.AllvTable=[],"Predictive"==t.campaign_type||"PREDICTIVE"==t.campaign_type)this.vTable=[],setTimeout(()=>{this.warningMsg="No Dedicated Customers Data For Predictive"},200);else{let e=[];e=t.customer_details.filter(e=>"NEW DATA"==e.stage&&0==e.rnrcount),this.warningMsg="",e&&0==e.length?this.warningMsg="No Data Found":(this.vTable=e,this.AllvTable=t.customer_details)}}contactNameDetails(e){console.log("---",JSON.stringify(e)),this.dialog.open(c8,{width:"70%",disableClose:!0,data:e}).afterClosed().subscribe(t=>{if("true"==t){let t={Name:e.name,Number:e.number,call_status:e.call_status,updated_at:e.updated_at,customkvs:e.customkvs,transactionid:e.transactionid,checkC2C:"c2cCallThere",customer_tocontact:e.customer_tocontact};this.API.sendRowContactList(t),this.NoRequiredStartBtn="NoNeedStartForC2C",this.CallChatPhoneClick("phone",t)}else"false"==t&&(this.NoRequiredStartBtn="")})}callButtonClick(e){localStorage.setItem("c2cCallPresent","availableC2C"),localStorage.removeItem("noExitC2CInStartBtn"),this.NoRequiredStartBtn="NoNeedStartForC2C";const t=this.myservice.getLastCallSession();if(t&&t.internet_speed&&t.internet_speed<2)return void alert("Internet speed slow try later");if(t&&null==t.internet_speed)return void alert("No Internet Network Connection available");if(!this.call_button_status_socket)return void this._snackBar.open("Please check socket connection to make calls","Close",{duration:3e3});if(-1==this.call_button_status)return void this._snackBar.open("Please enable VPN connection to make calls","Close",{duration:3e3});let n="";n="SSL";let i={Name:e.name,Number:e.number,call_status:e.call_status,updated_at:e.updated_at,customkvs:e.customkvs,customer_tocontact:e.id,transactionid:e.transactionid,checkC2C:"c2cCallThere",campignType:"SSL",promotionalCall:e.is_promo,lead_source:e.lead_source};this.API.sendRowContactList(i),this.CallChatPhoneClick("phone",i)}statusFilterClick(e){this.vTable=[],this.vTable=this.AllvTable.filter("NEW-DATA"==e?e=>"NEW DATA"==e.stage&&"completed"!=e.responsestatus&&0==e.rnrcount:"FOLLOW-UP"==e?e=>"FOLLOW-UP"==e.stage&&"completed"!=e.responsestatus||"NEW DATA"==e.stage&&"completed"!=e.responsestatus&&e.rnrcount>0:e=>"completed"!=e.responsestatus)}phoneInputPress(e){let t;return document.getElementById("codeDialPad")&&(t=document.getElementById("codeDialPad").value),t&&t.length>=10&&e.preventDefault(),e.charCode>=48&&e.charCode<=57}onlyNumAlphabetValidation(e){let t=e.charCode;t>=65&&t<=121||32==t||0==t||t>=48&&t<=57||e.preventDefault()}pasteTextPhone(e){e.preventDefault()}callWhatsapp(e,t){this.dialog.open(k9,{width:"70%",height:"90%",disableClose:!0,data:{_ddlListExtraOption:this._ddlListExtraOption,element:t}}).afterClosed().subscribe(e=>{console.log(e)})}check_dialler_setting(){let e=this.myservice.get_stage_settings().extraoptions.filter(e=>"unscheduledcall"==e.name);e&&e.length>0&&(this.isStageDial=!1,"off"==e[0].definition?this.isStageDial=!1:(this.isStageDial=!0,this.showHideStop=!1,this.showHideStart=!0,this.showHideDiallerPage=!1),console.log(e))}}return e.\u0275fac=function(t){return new(t||e)(i.Rb(K.b),i.Rb(r.e),i.Rb(l.a),i.Rb(s.a),i.Rb(s.a),i.Rb(pe.a))},e.\u0275cmp=i.Lb({type:e,selectors:[["app-desktop-campaign-list-page"]],viewQuery:function(e,t){var n;1&e&&i.Yc(Afe,!0,M.b),2&e&&i.Bc(n=i.jc())&&(t.fromInput=n.first)},hostBindings:function(e,t){1&e&&i.ic("keydown",(function(e){return 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